Planet Fitness App Reviews

Planet fitness. I love the gym here, but the app is useless to me. The key tag for the Apple Watch dose not work at all and within the app should go with the workout you do for a plan. It would be nice to open the app say I want to increase muscle index, loose weight, or even yoga and automatically come up with a schedule of how many reps weight and set goals without watching a video, according to your weight height and level you choose. At home or in gym and again with the watch please include this to Apple Watch with time frames and plans it would be much better then a video that you can barely see when your at the gym all you have is a 2x5” screen nothing to connect too and a million other ppl around. Also like Dunkin’ Donuts or gas stations apps should be points to encourage more time at the gym for a free shirt towels drinks etc instead of discounts only to a lot of places most people don’t care for. Setting goals and point system would be nice

Love the gym, but the app leaves a lot to be desired. Joined about 3 months ago. Super equipment, very clean, and never too crowded. Love the experience at the gym. Pros - it will track when I’ve checked into the gym - it will generate a QR that allows me to check in at the desk Cons - it wont display utilization of the PF black card amenities such as tanning booth, massage chairs, etc… - it wont record my activity without me manually entering the information - it doesn't interface with the Activity App on my iPhone (which will automatically record my activity) - the apple watch’s PF app functionality is worthless, doesn't work for check-in, and gives me a message to have my iPhone in close proximity. (I have a cellular enabled apple watch and would like to not have to carry my iPhone into the gym). I received the following response to this review. Really makes me wonder if the developer really knows what they are doing. There is a PF app that installs on my watch with the installation of the PF app on my iPhone. Dear THOMAS, Planet Fitness Holdings, LLC responded to your review of Planet Fitness Workouts Planet Fitness Holdings, LLC "Thank you for sharing this with us! Currently, our app does not support third peripherals such as the Apple Watch. We thank you for the feedback as we continue to grow the PF mobile app! "

Worst update EVER. Prior to the update the user interface for tracking your personal progress was the first thing you saw…it was presented on a sort of meter/chart…now its the last thing you see when you open the app and they removed the progress/goal meter…also the way the app is averaging out your progress is so inaccurate almost as if they didn’t account for the average amount of recommended sleep people NEED. Like they are averaging everything out based on a 24 hour period with no sleep…wth? I go to the gym every day for over 60 minutes plus at a time…I'm sure to record my own data accurately…yet some how i average out at 20 minutes of exercise a day…prior to the update I averaged 55 minutes a day with no change in my routine..make it make sense!

Xcapture replacement is terrible. As a developer myself, I feel really bad reading the reviews here, as I can tell a lot of work was put into updating the design of this app. However the reason I came here is to see if anyone else had written about how to properly log a photo of my TREADMILL workout, literally the most common cardio machine at any gym. Unbelievably, my worst fear confirmed, the app no longer has the “treadmill” option, and they have also “discontinued” the snap a workout feature. That feature was so helpful for me tracking my fitness history. But ok, I have to enter manually now, I could reluctantly accept that. Then I learned that to add insult to injury, you can only use the “walking” option as the closest thing to treadmill, and there you can only log your speed and minutes, not your calories or incline. From reading reviews, I learned the super buried feature where if you enter your height and weight, it will calculate the calories, however without the incline info, the calculation is way off. Friends, I feel bad saying this but this update is *terrible* — I have never regretted updating an app on this level. The old version was ugly, but it was super useful, and i used it a lot for a very important part of my life. The new version is useless to me. I have been an iphone user since 2008, and I this is the first time i can remember writing any app review. I can only hope you can work quickly to restore needed features to your paying customers.

Check in won’t work. I was excited about checking in with my phone instead of using the key tag, that is, until it didn’t work. I keep getting the “well, this is awkward” error message no matter how many times I link my account. It worked only 1 day after the initial sign up and then went back to being…useless. I was told that many Optum members are experiencing the same issue. I have complained twice within the app but it hasn’t seemed to be very effective. If this app check in worked for me, I would give it a higher rating. UPDATE: I received a response from the developer 2 months later and my concern was not addressed in the response. I never mentioned the Apple Watch check in and that’s what their response was about. Duh! Meanwhile, the check in feature on my iPhone is now working. I happened to stumble upon it without any notification from the developer. Gee thanks.

Needs to be better. Ok lets start with what this app absolutely must be able to do for five star rating. You go use a machine for 30 minutes and at the end it tells you all your stats. You should be able to use the scanner with the app and have all that info loaded immediately. PF needs a more modern app with serious tracking not just an afterthought. Manually entering info is 1980 working out and most things you donat PF aren’t listed anyway. Workout, quickly scan the machine, automatically updated in the app. That feature alone will drive more business to the gym because people love seeing instant results. What it does well? The workouts are nice to have especially for beginners. It gives you a guideline instead of wandering around just randomly trying machines. Checking in is easy. Crowd level is nice. Check on your membership status etc. I mean there is use for the app but it is average at best. Let’s take it next level.

New member. I recently joined Planet Fitness after being with LA Fitness for 6 years. I left due to machine conditions and machine availability. I am pleased so far with PF, they gym smells nice, equipment diversity and availability is right where I feel acceptable. Staff is friendly, they are not trying to push you to buy anything like LA Fitness. There are trash cans, cleaning spray and wipes available every few steps and seems like people actually clean machines after themselves, something I never saw before. I enjoy the 30- minutes express workout station. The app has videos showing you how to use every machine in there and the machine also has pictures to show you how to use it. There is a hydro machine, massage machine, tan machine, and another machine for their members. There is a lounge area. The gym has wifi. I can go on and on as so to why I love this gym, I am truly pleased with the gym.

Love This Place!. OK, I used to be in fantastic physical shape, let’s say around 20 years ago lol. I recently purchased a membership to my local Planet Fitness and was very nervous about starting the process of strengthening my core and several other areas that I have had some issues with over the last several years. The app offers a lot of excellent ideas for low impact strength training that I have been researching from home and attempting to perform at the gym, and I’m starting to get my confidence back. I highly recommend Planet fitness, even if I only spend a half hour to an hour in the gym at this point, it is a step in the right direction. My energy level and confidence is already increasing after a week, give this place a shot if you I’ve been thinking about starting to take action to live a healthier lifestyle.

The crowd meter is useless. I haven’t tested out everything else on the app; I do my own workout and I’m sure there are MANY amazing tools for people and the crowd meter is just one tiny thing compared to the vast ways this app can benefit your workout, HOWEVER: I think it’s a big deal since I bet EVERYONE looks at it and regardless of how a person works out, NO ONE likes working out in a gym that’s too crowded; that’s universal and I WOULD be using this feature all the time if it were actually accurate. The crowd meter on the app is deceptive and stupid. I was there the other day with two bars and it was pretty busy. I had to wait to use some equipment, and at that point I checked again and it had 3 bars. It never filled in more bars than that though. So by this logic 4 bars should be maxed out; or 5 bars MAYBE if there are like, lines to use everything! Why would it go up to TEN BARS and make us think it isn’t busy! The fact that PF tries to make it LOOK like it isn’t very busy renders the whole thing useless and deceptive. I thought it was a neat feature that I’d use a lot when I signed up, but now I see it’s only a marketing ploy and PF is a lot busier than anyone would ever want. You should be truthful about it and 3 bars should really be around 7. Or change it to 5 bars being the max. Either way, the way it’s set up now with 10 bars and only having it at 2-3 all week long is misleading and pointless.

Good, but could be better.. Having just joined Planet Fitness the other day I have now had the chance to take its app for a test run - so to speak. The app itself is very helpful for a complete newbie such as myself. I appreciate the ability to see how the different machines work via videos found by using QR codes on the machines. I also like the ability to use the membership card on the app - though, for some reason I’ve got to figure, it does not work on my Apple Watch. The one place I really, really hope the app developers fix is the ability to add the exercises one engages in. For example: today I did arm curls, bicep curls, front fly, chest press, hammer curl, and up/down/oblique abdominals. Not a single one of these exercise are listed in the “add an activity” section of the app. Why on earth wouldn’t you have each machine you have in your gym listed on your app? Please consider adding in the ability to list the machines used, the weights used, and time spent (or even reps) along with the other information you allow currently. Being able to add these is will more accurately reflect my actual “mins of exercise”, “activities this week”, “calories burned”, and “mins per active day”.

Covid prevention. For the most part the cleaning of equipment and surroundings is well maintained. However... the mask enforcement is lax. I held off posting this as I have informed management of non maskers walking and working out on 3 occasions and left. I’m 71 and had canceled my membership when covid started and quarantined at home for months. I needed to get back to working out and have survived by masking, washing frequently and avoiding crowds. I go in mid afternoon so I can avoid any close contact and disinfect constantly. I have no problem with those that lower their mask while biking or treadmill because I can avoid them. In the past when there were several non-maskers working out near me I simply left! Yesterday, again I moved to other areas while an unmasked man continually came close to where I had isolated myself. We are in a pandemic people! I need to work out too! As well as employees are doing on the disinfecting, they are failing on mask requirements! Are other gyms allowing people to not wear masks???

My Personal Review of PF in Grand Haven, MI.. I joined PF a couple weeks ago. I went there a few times to exercise/workout. Then came the Corona thingy and now everything in life changes overnight. I fully understand that PF is doing the correct thing until all this blows over. Now, I am quite impressed with Planet Fitness and all the newer equipment and environment within! I am however wondering why there is no scale to weigh yourself on? I have been a fitness club member at other gyms around the USA and they all had a body weight scale. I do like to weigh myself on an accurate scale other than the junk we have in our bathrooms at home. Therefore, only 4 stars because I want a scale at my PF. I read the information about responsibility of one self and that of PF. I am just wondering though if the staff members are trained in CPR? I was a trainer years ago for Gold Gym in Los Angeles, CA. It was mandatory to be current on your CPR certification.

Scam. They have signs all over the store saying “Cancel Anytime!” That is a joke. I registered my account out of stat while at college and was a black card member. I went back home and just used the sign in sheet because I was “out of town”. I tried to cancel my membership at home right before vacation and the guy working had no idea how to help. He said he had no idea how to cancel it and had no idea how to transfer me to that location to cancel it. He called the manager and still couldn’t figure it out. He said to come back in the next day and cancel but I couldn’t because I was going on vacation and he then said to call my home gym and try to cancel. I called while on vacation and they guy at my home gym said he had no idea how to transfer me and couldn’t cancel my membership over the phone. So the pay period for the month I wanted to cancel passed and I was charged because of the ignorance of the workers. I am going back to college and tried to cancel again and the guy took forever to be able to transfer me then I finally was able to cancel. Such garbage when a company can’t figure out how to cancel an account and also refuses to let you cancel on the phone when you can sign up and give them money without ever needing to enter the stupid place. 0/10 please find anywhere else to go to the gym.

Great App and Great Fitness Club. Totally impressed with the equipment and the staff at Planet Fitness in Avon, OH. All the staff is very friendly and will answer any questions I have. Kevin M, the trainer is very knowledgeable on what types of exercises would be best for each person he meets. He has a great attitude and has given me so many good tips about the equipment. The Design Your Own Program is another added benefit which allows Kevin to customize the workout to your own goals. I didn’t know what to expect when I signed up. So glad I did now! The app (using iPhone) not only stores your card so you don’t have to carry it with you, but it makes it very easy to see and schedule all the classes available. An added benefit is that it lets you put the class in your calendar after signing up. It’s also nice to check your schedule later to see what you have signed up to take.

Small town personal feel in the big city. What I really like about Planet fitness is that small town feel from the staff. I’ve had club memberships at those bigger fitness centers like Lifetime and you’re just a number. Planet fitness has a personal touch to it. They know me by name, they know when I come in to tan what tanning bed I prefer over all of the beds, they know my husband and care to ask how he is doing. Everyone has their own workout routine and unless you’re training for a special athletic event or boxing event event, you basically can do your workout at any fitness center. I don’t see any reason in paying the big box prices when you are just a number. I would like to think and feel that the people that see me day in day out really care about my health as well. you can’t get the personal touches Planet Fitness gives you at other health clubs unless your paying a personal trainer. that’s what I like about Planet fitness the best.

Planet Fitness vs Extreme Sports Boxing + Fitness?. Really good equipment, great app really clean facility really good tanning beds although the standup bed has been down for too long at this location in Lexington, I believe this location is the smallest of the 4 locations in Lexington, only has one standup bed, however at the London, Kentucky Morristown Tennessee locations where I’ve been to before has several stand up beds. Great Hydro beds and massage chairs obviously my favorite thing the gym offers the massage bed. Clean bathroom, customer service is average, staff not too friendly definitely not outgoing to my standard but not rude or non responsive either. One employee an overnight employee definitely brings customer service down to a near bad review and was nearly tempted to put the place on a a negative social media blast as I felt, I was being targeted as someone by an employee who does not like me and I felt as if he did not appreciate my service as as a customer , and his customer service was very poor, and I felt like he was agitated by me every time I was around and wanted something like a drink or lay in the tanning bed or whatever. Overall 4 Star

Terrible. I will NEVER EVER GET ANOTHER MEMBERSHIP HERE AGAIN, I got a membership in June only went for that month and once again into the next month I paid for those months I went I then got a charge for august and I didn’t go that months so I went in asked for the charge for August to be waived since I haven’t been there since the guy working that day said he could waive it for me because I haven’t been going that month I then had him put the account on hold, fast forward to March and April of 2022 I get a notification that planet fitness wanted to charge my card $220 for these past months from September to the present month and IM VERY UPSET because I haven’t been to the gym since June of last year also the membership was on hold WHY ON EARTH WOULD I GIVE THIS COMPANY $220 when it was supposed to be on hold since September WHAT A SCAM THIS COMPANY IS then I go to the gym last week to see if I could get the charges waived since I haven’t been there since July and he said I couldn’t cancel the membership until the balance was down WHAT IS WRONG WITH THIS COMPANY TO SCAM PEOPLE THAT ARE TRYING TO BETTER THEMSELVES AT THE GYM AND OH GOD FORBID THEY DONT GO BECAUSE YOU THINK ITS OKAY TO CHARGE THEM REGARDLESS IF THEY DO OR DONT GO THAT MONTH, YOU WILL NOT BE GETTING $220 FROM ME , RIDICULOUS

Lost function for form. App looks really nice but they dropped the ability to effectively track workouts. I loved the xCaputure feature as it made logging information from treadmills and other PF equipment a snap. If you had to manually input the work out it was no real issue. With the current app workout tracking has effectively been eliminated. Not sure if that is the intent or if they are planning on rolling out updates as the new platform rolls out? The lack of clarity of whats to come makes it feel like the users are not apart of the cycle of development. Its basically come back time to time to see what we have done and hope you figure how to make it work. I need the app now for one reason, to show my membership. Everything else is just to attract people into the membership, no one is working out to the app, ever. If you could help track fitness progress as previously had with the clunky versions then there would be some value but it has been lost with the updates. So sit up and bring your pencil and log book, we are back to the basics people.

Disappointing Update. The app is saturated with workout instructions, and videos now. The calendar of events tab might be useful to people looking for classes to participate in but what I’m really annoyed about is the fitness log. They took the fitness log from the previous version and downgraded it. No more uploaded pictures of the machine you used. The app only wants to know how long you were on the machine and at what intensity you feel you worked. A couple exercises allow you to input a more realistic metric here (like miles per hour for running) but most are vague and useless in terms of calculating any kind of calorie burn or whatever other goal you have set for yourself. Until they actually take their app seriously, I recommend using something else. Suggestions for improvement, CAPTURE THE METRICS FROM THE MACHINE, no brainer right? People aren’t coming to Planet Fitness to play lacrosse or ice hockey (they are in the list of activities, not kidding) so remove the fluff from your list. Lastly, add a general food diary. It doesn’t have to be super complicated with a massive collection of foods to search, just make it so foods can be added and saved to be easily used again later. People going to the gym often pay attention to this stuff and are willing to eat the same things regularly to see the gains they want. You get 2 stars because 1. you made an app which means you care and 2. you at least attempt to track fitness—well done. Now do it better.

App failed to tell me. The app failed to tell me my payment was not good enough; in fact, it accepted the payment. They charged my credit card $11 to get started and had me sign up with bank account, didn’t deny the online bank at the time, said everything was good to go. We go in and they tell me I need to open up another bank account because they don’t like the one we are using. Then proceed to tell me I may be responsible for the annual fee - granted we have NEVER used their gym equipment! Even our 11 yr old said, “oh, so they basically scammed you!” YUP!! If I get charged, I will contact everyone I can to hold them accountable for this scam they are running. They should have never accepted ANY payment if they didn’t want me to use that bank! We will NEVER return and will be sharing our experience with over 70,000 TikTok followers as well. Shame on them for their poor business practices. Run far away from this one!

Bring back the old app. Since I did the update I’ve had nothing but problems with the app. 1st it wouldn’t allow me to login with my email address sayin that it couldn’t find an account with my email address. I’ve been using the app for over a year and have had the SAME email address! I’ve even gotten emails from Planet Fitness from said email address!! I went the route of signing up for an account, since I had given up hope of tryin to save my progress, only to get a message there was an account already created with my email address. 😡😡😡 I then get a message that says I will get an email to help me set up for the new stuff & login with the app. I NEVER GOT THE EMAIL! (And yes I checked spam & trash nothing there.) I just ended up resetting my pw & I got in some kinda way. Secondly, it will not scan my barcode so that I can add my pass. I tried my old barcode from another location b4 I transfer and the new one. Nothing worked. I really like the app bc it’s helping to track my exercise and works with my Fitbit too. I don’t know whoever approved this update to launch but they need to make sure that an app is going to work b4 you push an update to the masses. UPDATE Got a response from the developer I needed to go to the gym for assistance with adding my barcode. When I asked what I needed to do I was told that they had nothing to do with it, that I need to talk to corporate. Why tell me to ask for assistance if I wasn’t going to get it at my home club?

Great gym/app. The app is great and a useful tool but what’s really impressive is the gym. I mean you gotta work out for the app to be useful right? Planet fitness is a great place to come work out. It’s got plenty of room so you have space to work out instead of feeling cramped. They have a huge amount of cardio machines so you’re never waiting for one to free up, which is one of my favorite parts. They have this cool area that’s kinda for people who aren’t sure what to do during a workout, you just follow the routine and you’re set. It’s also great for people who don’t have a lot of time to workout. My favorite part is the “ Black Card Spa” area. There are massage chairs and beds, a tanning booth, and also body enhancement machines. Cool part of being a black card member is that you’re able to bring anyone at any time for free, and it’s still cheaper than any other gym around. ($20 a month for black card, plus they’re always having specials.) Definitely recommended for anyone looking for a chill and cheap gym.

Simple, works well.. My only wish is that there would be a way to create and save workouts you currently are doing and workouts you are planning to build yourself into later. It would be nice to simply select the machines and various workouts listed in the workout section and create a list, along with the sets and repetition rages. For someone like me, until I learn all of the gym equipment by heart, it helps to have a visual guide as to what order or what machine I am supposed to be using, as I have a specific plan based on my medical conditions, and can’t remember the equipment very well. It limits my ability to utilize just any machine. A feature like that would really help me keep a routine with what I am doing and plan out with a trainer what changes I should graduate into down the road. Please, please, PLEASE create features like this so I can reference a plan directly on my phone. I do love the videos along with the workouts that show you how to properly use the equipment.

Expand the gym hours. Every since Covid hit the gym closes at 10:00 p.m. when I bought my membership it was open all night. Then they lied saying that gym was only closed early due to Covid cleaning. Then the next lie was they can’t get staff for overnight. Six people have tried applying for overnight positions but, never got a call for an interview and the gym remains closed. I find it hard to get to the gym in time to get a good workout in. I don’t know why the managers lie saying they are going to open up later but, never do. They don’t even expand their hours until midnight. They consistently kick people out at 10:00 every night and at 10:05 every employee is walking out the door. But, they lead you to believe that they care about your workout and tell me about their one Kansas City location that is 24 hours but, it’s 38 minute drive one way. I’m about to cancel and go to Genesis which is open until midnight for five dollars more and actually cares.

Terrible, terrible, terrible app. Where to start? I only use this app to check into the gym and since it isn’t optimized even the slightest it takes forever to even load and you have several screens to go through just to get to your “keychain” login. You can park furthest away in the parking lot and start trying to load the second you leave your car and it still won’t get to it by the time you reach the front desk. Also, it dumbly needs an internet connection where they could have made your keychain static and the approval for it go through the front desk computers when you scan in. But noooo it has to be the slow and hard way. And on top of that the terrible WiFi provided by the gym logs you out constantly so if you show up to start your workout and you get close enough to the gym to grab their WiFi it blocks your keychain from loading as you’re on the WiFi but not connected to the internet because you have to sign in over and over every single time. So you have to either forget their network every time or go through their even slower sign in process just to not be interrupted while trying to access your keychain all so you can just scan in to begin your workout. Ridiculous. Atrocious setup. Negative stars for this app and the geniuses who came up with this 1990 AOL level sign on process.

Equipment Issues. I have been using the PF located on Telshore in Las Cruces, NM 5 days a week for the past 7 months. In general, I have been satisfied with the service overall . However, lately I have noticed a decline in the upkeep of the facility. Lately, a number of pieces of equipment (at least 7) have gone months without being repaired. I find it hard to understand why spare replacement parts aren’t stocked. Additionally, at least 4 of the TV monitors have been frozen for the past 4 weeks. Two weeks ago I asked the manager specifically about tv monitor #4, since it’s set on CNN, which I like to watch and listen to with my earphones while on the treadmill. He stated that he would look into it but 2 weeks later, the streaming link is still broken. I don’t understand why a different working tv monitor can’t be tuned in to CNN while the connection problem is investigated and fixed. I hope someone will look into the issues in the Telshore location and take action to resolve them. Thank you in advance for your attention to this matter.

Pretty Useless. I agree with the August 2019 developer-reviewer who complained about the loss of features. The treadmill is missing. We don’t need a general exercise app recording our walking, biking, karate times and calorie burns. We need each device in the PF gym and the ability to track our chair settings, weights, repetitions, calories, times, etc, etc. I use the elliptical trainer, from which the app allows me to record only my time and calories burned. Hills, fat burn, levels, etc? Nope. I do weight machines and can’t track any of that. Did I lift 50 lbs last week? Should I raise the weight to 60 lbs, but I might have already done that? What’s the seat setting again? It’s nice that you’ve provided instructional videos for workouts. Really it is. And the app is pretty. But it should support your customers in their gym routines first and foremost. Not exercise mat routines I could do at home. Your gyms should also have functional wifi. I often can’t record my exercises in the app because the wifi signal is unavailable. Mind you I have been listening to online music but the PF app fails to connect. What’s up with that? I’m disappointed with your app. I don’t see that you’ve fixed anything since August btw.

SCAM ALERT. Planet fitness is a total and utter scam!!! They make it impossible to cancel your subscription anytime when they advertise it! You don’t even get told that “You may have to do it in person it depends on your home gyms rules” until you go to cancel and there is zero way from your own account. How about PF corporate grows a pair and has oversight over every branch, because I know it’s not just me with this issue. I live an hour and some change away from my old gym and I can’t cancel my subscription unless I go in? Never ever going to sign up for PF again they absolutely ROB you of your money and should be put out of business, total scam and I regret ever going into their establishment and giving my credentials. Genuinely if I could give ZERO I would but I can’t which is less disappointing than their app/clubs. Completely pathetic company that tried to make every move you make a million plus one just to get something your way. It’s so simple, if I wanna cancel, I should be able to do it at the push of a button just like I did with signing up. That is lazy manufacturing and that’s hilarious as it is, being that the lazy effort on being able to cancel is on Planet Fitness’ side. I’m doing all the work to get it done and they can’t put in any effort or work into getting it made available. Sad sad sad pathetic company. I’ll be going to their number one competitor from now on.

Devs fail to understand why people buy an Apple Watch. In order to scan your club pass, you must have your watch in range of your phone. Doesn’t matter if your Apple Watch is cellular capable, it will either (in order of most common): (a) crash upon opening, (b) spin the gears endlessly until an “Error occurred while performing the task.” message appears, or (c) come up with an error message that tells you to login to the app on your phone. Note: C has only appeared once in my two weeks of attempting to use this app on my Apple Watch. If devs stopped eating their free pizza and bagels and hopped on a treadmill. They might have a brief thought about user experience: “Hey, this clunky phone is annoying to run with. If only there was a product that allowed me to utilize apps from my phone. Maybe it could even track my heart rate, log my work outs, and contain my gym membership. That way I could leave my phone at home and still hit the gym with access to my membership, music, etc.” I’ll be happy to amend this review when cellular capable watches can utilize the service.

Okay at best. Joined the other the black card membership because they had a promotion, their rates beat everything around me and it was the closest location to my house. I signed up without having the in person tour so I was surprised when I found out there was no bench press or squat racks or any free bar weights of any kind really. I also had problems with the gym being packed most of the time with the exceptions of Friday nights and weekends which every gym usually empties out on. The final thing that got me is that I found out I have access to a program called active fit through USAA because I’m a service member. That plan allows my to pick 5 gyms for $25 a month so I went with that and needed to cancel my member ship as I would still have planet fitness through the new program. I searched the app and searched online and couldn’t find any way to cancel. I called and was told I would have to come in to switch my membership to the active fit account or to cancel. I find it very annoying that I can sign up online at home but have to come into the store in person to cancel. I see that as shady tactics designed to prevent you from canceling or to make it difficult so they get you for a few more billing cycles. Either way I think I’ll be moving forward with a different gym and I encourage everyone else to do the same. I will admit, if all you are interested in is cardio, that seemed to be the one thing planet fitness excelled at. Other than that, seek fitness elsewhere.

Went to the judgment free zone and my muscles are judging me. So, I went to Planet Fitness yesterday. Big decision, you know? Left the couch behind, embraced the neon lights, the whole shebang. Worked up a sweat, did some stuff with weights that vaguely resembled exercise. Felt like a total boss. Woke up this morning feeling like a bag of hammers got dropped on me. Every muscle is screaming in a language I don't understand. Is this normal? Like, a good, "I-worked-out-good" sore? Or is this some kind of gym punishment my body is enacting for making it do jumping jacks? Now I'm here at work, Googling "muscle pain after gym, is it Covid?" because Google knows everything, right? Probably just sore, but man, this is intense. Maybe next time I'll stick with the complimentary purple water cooler cups and admire everyone else's impressive grunting techniques.

Lake Wylie Planet Fitness. It’s new and clean which is nice! The staff are very helpful and all seem happy and that is a big plus. I like that it’s open 24 hours a day through the week because sometimes I can’t sleep because of a back problem I have but if it gets too bad I can go to my home gym just a few minutes drive for me and get on the hydro massage table or massage chair and go home and get a good nights sleep. I’m glad I joined and feel a little better everyday that I go and plan on making it a long relationship. I’m 60 years cold and this is the first gym I’ve joined and all I can say is I wish I’d joined years ago. If your on the fence about joining my advice is go for it I think you’ll be glad you did and if you don’t like it you don’t lose a fortune to find out. Onward upward.

App will not work. I have been a PF member for many years. In general, I have had good experiences until the last year. The app quick working . I have tried every tip online, I have a new phone, new everything and the app still will not work. The problem that creates for me is about to force me to cancel my membership as I’m getting “bullied” at the gym because my app won’t work. The front desk staff has been less than nice regarding this. On several occasions I have had a staff member act as if I’m trying to sneak in even though he is looking me up on their computers he has even told me that it’s user error and that I’m the only person that is having an issue. PF is supposed to be a judgement free zone but I have felt nothing but judged because my app won’t work. I requested a key chain check in card and was told that’s no longer an option so, what do I do if my app will not work and I’m ridiculed when someone has to manually look me up. ? *the latest version does not work either .

It’s Good.. I just got a membership at planet fitness. The places that I go is pretty good it’s pretty clean. They could do a little bit better on their equipment and have it working more often. My first day there the machines that I wanted to use were not working. They have a ton of treadmills but not a lot of stair machines. They could get more weights I’ve been all three gyms in my area, and I feel this way about all of them. So other than having a good price they could get some more equipment. They could be open earlier and stay open later. And maintenance their machines more so they work. Other than that I mean it’s pretty good you can’t get better than $10 a month really.I feel like they should not have their annual fee, but I mean if it continues to have poor equipment every time that I go and machines being in use and not enough, then you know, I might cancel my membership before the annual fee in two months. we’ll see how I feel in in two months. I hope this helped. I know my review is a little wishy-washy but that’s how I feel.

Just Don’t. Something weird going on here, I signed up like 5 years ago but got in a wreck and stopped going. Kept the membership because I thought I might go back but it’s just never happened. So I ended up closing the bank account I used to pay them. Then I got badgered for like 3 months that my billing info need updated, yada yada, hadn’t been there in over 500 days. Well, somehow they got the information of a card I activated like a week ago through an entirely different bank and charged me for past and current months. I call them and ask how they got this number and some stoner kid was on there saying they require two forms of payment at sign up, so that must be how they got it. I was like how did you get a card that I just activated last week, 5 years ago when I opened the account? “Uhhhhhhhhh here call abc PFHealth,” didn’t even know the number just like I was supposed to know who that is. All right gym but there customer service and billing is a nightmare and a half. Not worth it.

Okay, but could be better. I’m a fairly new member, but was excited to see all the video workouts you could plug into and I really like that I can log my own workout journey and link it to my Apple health app. However, , when you look for your workout—mine was yoga and Pilates, it took me forever to find and then it did save it for me. I think there should be a filter for yoga/pilates and you should be able to save it as a favorite so you can go back to it. I shouldn’t have to search through everything all over to try and find it. I don’t know if any of the locations actually have classes you can join for yoga or Pilates, but my location does not, so the app video is the only method I have available for this particular class. Please include this option on the app to save favorites and a separate filter for yoga and Pilates. This app so far is average, but it could be much better.

Great App. The Planet Fitness app is a stellar companion for fitness enthusiasts. With its user-friendly interface and robust features, it seamlessly integrates into your wellness journey. The app offers a diverse range of workout routines catering to various fitness levels, ensuring there's something for everyone. The video tutorials are informative and easy to follow, making it a valuable resource for both beginners and seasoned gym-goers. Tracking progress is a breeze with the app's intuitive tools for logging workouts, setting goals, and monitoring achievements. The inclusion of a user-friendly nutrition section adds an extra layer of support for those aiming to maintain a balanced lifestyle. Moreover, the app's community feature fosters a sense of camaraderie, connecting users with shared fitness goals. In summary, the Planet Fitness app stands out for its accessibility, comprehensive content, and community-building features, making it an indispensable tool for anyone committed to a healthier lifestyle.

WARNING: Don’t update KEEP the current version. I completely regret updating to the newest version. Wish there was an option to go back to previous version. I was suckered in by the constant advertising of the new version at Planet Fitness TV. It looked nicer and supposedly better options. ONE it looks ok. TWO new version doesn’t let u sign on w finger print like the old version u have to manually sign in and out each time so 5 years ago! THREE and the one that bothers me the most is the old version had a section to show all ur check-ins this one does not. I thought updating meant keeping the options from the older version and just adding more options to the newer version. NOPE! So if u like ur old version DON’T UPDATE 😐 ~~~~~~~~UPDATE BELOW~~~~~~~~~~~~~~~ Received response from developer that we can always sign on online to get all the info they took away w/this disastrous update. What kind of response is that! That doesn’t help at all. The point of an APP is to have all the information you can get from online AND that info WAS available on the older version. 🙄😒

Absolutely Ridiculous. [My opinion!]. Planet fitness is well..not telling the truth to some people. Basically, it takes more money then said out of some peoples account. KEEP DOING THIS AND THE PERSON WILL GET BROKE. I signed up for it and they said it’s 10$ a month. But right after the month, they took out 50$. Yup. 50. I was confused about that and went to tell them that they took out more then said and they said that “The machine did something wrong we will fix it.” They didn’t. I’ll get to that part soon. Anyways, they tried to bribe me with saying the next month is free. I agreed and told them to fix it up and take the right money out. The month after they took out 54 DOLLARS. I was so mad and went to planet fitness and told them “You guys took out 54$!” And they said it was a late fee. What kind of late fee? They don’t need and do “Late Fees”. I was so mad and broke out. I yelled at them and they were lying so I signed out. I told them if you guys take out more money, I’ll literally come back and you guys won’t have anything to say. After all I signed out. That’s it.. that was why I voted 1 star. They deserve 1 star.

No Fitness Class Available!. There has been the problem with some of the PF locations not offering training classes due to the staff failing to hire trainers although they advertise that they offer them for members which is included as part of their membership. However members are aware that they are paying for this service out of their monthly fees and/or from the annual fees they’re being charged for at the location where they signed up. Apparently, it has been weeks, if not months with no available fitness coaches throughout the LA locations. Who do we report this to? Perhaps the district managers? It just seems that they are not seeking or hiring them out of due diligence and rather letting this part of the job slip. Also their app lets you schedule the appointment times with the opening slots even though there are no trainers available for those times at all. Goodness, that is misleading. The staff are aware of this issue yet they don’t seem to take this up to the corporate. If they did the it should’ve been somewhat fixed by now. However if you don’t have coaches at your locations, let the members be aware of it by posting signs at the gym so they know the current update. We’d love to see those classes to become available with what they’re claiming on the PF website!

App Doesn't Work. I am going to copy someone else's review because it perfectly describes the problem: The new version iPhone app is not working as it has changed the sign in requirements. The web site, which holds your information and billing info plus email account, has the two sign on blocks as “user name” and “password”. The email address is not part of the sign in procedure per web. The app on the other hand has the blocks as “email” and “ password”. Your user name is not you email account. The app is unable to sign you on as it does not accept your user name in the email box. If you do have an email address and you enter that, app fails to log on as it seems to compare the email address to your user name which in most cases are not the same. I tried several work around ideas which all failed. Deleted the app and reinstalled app. No go! Sent support email on this topic and a recorded “ canned” email returned without any reference to the issue. The only way to get around this programming error is to use another email account and create a new sign on. I don’t want to have to get another email account just for this app. Fix it! George

Awesome, but needs one change.. I’m a lifelong athlete, but a newbie to gyms. Planet Fitness has been a fantastic experience and has motivated me to continue my fitness journey, but the app could use a tweak. My only complaint is that the Activity Tracker does not have the actual gym equipment and gym exercises listed, apart from cardio. For a perfect app and experience, I would appreciate if the developers would consider adding the machine workouts to the list of activities. This would create a more accurate “mins of exercise,” and would more accurately account for burned calories. Personally, I know that I would be much more motivated to work out and hit burned calorie goals if the app registered every available gym machine. Overall, the app and gym experience are fantastic, but one change in the app would create a huge difference, and earn a perfect five star review.

Payment and fee complaint. You can’t cancel via the app. I had to go in. Now, this isn’t against the app but it is against PF. I signed in June and paid the sign up fee plus $15 monthly fee. My youngest gets the student summer pass but needed me to take her. Unfortunately, with work and band camp we couldn’t get there. She was free. I wasn’t. I noticed that I had another $49 fee about a month after I signed up. This is an annual fee. Maybe I didn’t read the fine print, but why would I be charged another $49 less than two months after joining? IMHO the sign up should include the year fee. I feel I just wasted $145 for I won’t be refunded the annual fee. So, I believe sign up should include all fees and yearly fees be charged one year after joining. There shouldn’t be a blanket charge each July/August. Had I joined in September I wouldn’t have had this annual fee until the next summer. I’d have canceled by then. Something for the company to think about…

Go elsewhere. First let me say I haven’t had any issues with this app, works fine. The gym (if you can call it that) is another story. This whole judgment free zone is laughable. People go to a gym to get in shape and develop muscle. If I happen to look better than a majority of the people in there and that is intimidating to you, that’s your problem. Work out harder! Planet fitness is merely a place to hang out and pretend your working out. What I find really funny is the training coaches in the app. In order to look like the Main guy in their introduction video you would need to conduct workouts that would violate their policies. Heaven forbid you start pushing some weight that makes you grunt….. violation. Drop a weight at the end of a set….. violation. I even had a guest that was asked to leave because of his muscular build. They said he would be intimidating to member’s. If your simply liking for a place to socialize and get a tan okay. Are you serious about getting fit and looking good? Go somewhere else

Fitness. I just joined planet fitness and so far I have been treated with the most respect. I left workout anytime to come here since the lady up front at workout anytime was very rude to me and wouldn’t allow me to bring my daughter with me to workout. People want to go someone where they feel wanted , not somewhere where they feel like they aren’t welcome and told your back again , like what does it matter if someone comes back when their a member and haven’t done anything wrong. I could understand if I damaged something or did something but none of that have I done at workout anytime I have felt more welcome at Planet fitness then workout anytime. All I had to do yesterday was call planet fitness and the guy up front told me I was welcome to come with my daughter. The only suggestion I have for planet fitness is on the app putting a place for pictures to be took inside the app. To keep track of your progress. Other then that I have enjoyed it at planet fitness and was thankful to the staff who aloud me to be a guest before I joined!

Not an fan!!. I purchase two memberships. Both are associated with my email address. The app can not handle this. The app also can not handle if you need to change your email. Tech support can not figure out how to fix this. I have spent hours, many emails and phone calls to no avail. Their advice at this point is, “Just make a new email”. I keep getting emails from their PFmobilesupport with the heading, “We are all good”. NO WE ARE NOT ALL GOOD!! We are FAR from good. Started trying to trouble shoot just after THANKSGIVING. No resolution. Absolutely unbelievable. Not a fan. I do like the gym. They do an incredible job keeping the gym immaculate. Kudos to the in-person staff for that! Just looked back at the developer response for about 20 reviews.,. It’s a “bot” or automated reply response. EXACT Same response for each review. Don’t bother sending an email asking your clients to rate the app if you don’t have the time or the interest in the responses. Adding a canned “Developer response” Is disrespectful to the people that actually took the time to respond to YOUR EMAIL REQUEST. I’d rather see no response than a generic call your club or contact the app team with any concerns.

Las Cruces, New Mexico. "I've been a member of Planet Fitness El Paseo now in Las Cruces, New Mexico for a while now, and I just can't rave enough about this gym! The staff is truly exceptional - they're energetic, friendly, and always go above and beyond to make sure you feel welcome and supported. From the moment you walk in, you're greeted with a smile and a high-energy vibe that's infectious! The team is incredibly cooperative and helpful, whether you're a fitness newbie or a seasoned pro. They take the time to understand your goals and offer personalized guidance and encouragement every step of the way. The gym itself is always clean, well-maintained, and equipped with top-notch equipment and amenities. What really sets this Planet Fitness apart, though, is the sense of community. The staff and members alike are so supportive and motivating - it's like working out with a big, happy family! If you're looking for a gym where you can feel at home and reach your fitness goals with ease, look no further than Planet Fitness El Paseo. Five stars and a huge thumbs up from this happy member!"

Unable to sign on!. The new version iPhone app is not working as it has changed the sign in requirements. The web site, which holds your information and billing info plus email account, has the two sign on blocks as “user name” and “password”. The email address is not part of the sign in procedure per web. The app on the other hand has the blocks as “email” and “ password”. Your user name is not you email account. The app is unable to sign you on as it does not accept your user name in the email box. If you do have an email address and you enter that, app fails to log on as it seems to compare the email address to your user name which in most cases are not the same. I tried several work around ideas which all failed. Deleted the app and reinstalled app. No go! Sent support email on this topic and a recorded “ canned” email returned without any reference to the issue. The only way to get around this programming error is to use another email account and create a new sign on. I don’t want to have to get another email account just for this app. Fix it! George

Works well. I like this app because it fits the gym. It doesn’t fit every gym, nor ever kind of training. It fits the judgement free zone, mostly machine gym and the kind of lifting that goes on there. It has videos built in to explain things. It lets you log and record your progress. You can take a picture of the elliptical, treadmill, or bike screen and it will log the numbers for you. You can post your workouts to social media and link it to a variety of other apps. Post a picture to their success stories section and you might win a TV. I have my membership card linked to it, so it scans from the app and I don’t have to carry the card. This is handy for everything from buying a drink to reserving a massage chair. The reason I gave it 4 stars was Planet Fitness’s 30 Minute Express workout. I like the workout. The app has videos for all of it. The app won’t log the workout. You can select “yard work” as an exercise, but you can’t select Planet Fitness’s proprietary workout on their app. That’s just annoying.

Hydrobed & fan issue. I have been a black card member at Rooney Ranch Planet Fitness since 2018. I have used the 30 minute circuit training room since being a member. The small one & only fan in the area marginally worked for years but is barely pushing air now,I can hardly hear it too. I think the fan is failing and needs to be replaced. I believe it is the same fan that has been there since Rooney Ranch opened. Also I have been using the hydrobed #7 since being a member twice a week. In the past week the machine has overheated and turned off in the middle of my 10 minute massage stating “overheated”. I mentioned to the staff last week and then mentioned it today when it stopped 4 minutes short of my 10 minute use. The staff states that the room is to small”. The bed & room have not changed since I have been coming so I don’t believe that is the issue. The bed needs to be serviced or replaced.

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The Staff will rob you. The staff at 5 Resolution Drive Unit 2A, Brampton Ontario clipped my lock for someone that claimed it was theirs. Got my things stolen and I was offered two months free!!! Lucky me *sarcasm* Undertrained, sloppy policies, no wonder they’re so cheap.

Great app for exercising!. I use this app every single day to get better at exercising. Thank you so much planet fitness for making such a wonderful app for people who are beginners like me, and they don’t know where to start. I really enjoy those extremely helpful tutorials.

Blessed. Front desk customer service is superb! Jean and Allison are my favourites…always kind 💯❤️

Feels great to get back in the gym. By far the best value Gym in town. Best equipment, cleanest, and the staff is amazing

Shady. Cant cancel membership in the app that should be illegal. What if you move and forget.

Need Apple Wallet support. Waiting for the ability to add the key tag to Apple Wallet. Please deliver soon.

Unable to Cancel the Membership. Keep getting charged but unable to cancel the membership.

Perfecto. Love this gym just wish it was a little cheaper but definately get your bang for your buck happy work out if your dedicated

Horrible if you want to actually work out. It’s mot the app it’s the employees and their attitude towards guests who are their and the way they in-force their rules is horrible as well. It is a terrible environment and it has many people who are rude to the guest frequently.

Planet Fitness App Review. I like the app just wish they would update the app for more discounts in Canada or only show Canadian discounts if you live in Canada. I love how the app has a crowd meter just wish they would explain or tell us about the amount of people at the gym for the crowd meter.

Best gym ambiance. Felt super welcome. Awesome staff. Great atmosphere. The hydrobed is an absolute must. Highly recommend this gym. My second home.

Why discontinue support on Apple Watch.. Makes no sense why Apple Watch support was discontinued when the whole point of the Apple Watch is fitness. App is fine for what it is. Would be nice to incorporate the massage/spa booking within the app. Secure WiFi profile integration.

Units. I like it but I’d like it better if there were km options for when I’m logging what workouts I’ve done

Yo. Great app

Try it!!!. This gym is amazing! Great staff, friendly, helpful. Best one I have been to in a long time!

Planet review. Really enjoy the free month for referring a friend

Great. Very helpful wish we didn’t have to pay so much for protein drinks in the gym n out of the gym. The gym n staff are great

Apple wallet. Please add Apple wallet support

PF App Review. Great app, easy to navigate. Cool perks with Black Card pass as-well. Very happy with it. Recommend to everyone.

Love the App. This app helps me to plan my workout. I check the crowd meter then decide if when I should go.

App does not work and freezes. Enjoy the gym but since the last update the app no longer works for me. Every time I try using the check in within the app it freezes and crashes. App is broken and completely useless at the moment. Staff in the gym have been unable to assist so have to give this app 1 star

Apple wallet. Add apple wallet support please

only uses bank info. where’s the option to pay with apple pay/credit card? it’s 2022, this shouldn’t be an issue.

American. Too bad this app doesn’t work if you live in Canada! Silly since I’m a planet fitness member to the gym here but only American addresses allowed for the app

Planet fitness Employees. Extremely nice staff!

Woo Hoo from Donna Lou. I ‘ve been going to Planet Fitness for 2 weeks now and am really enjoying the workout machines and the massage chairs and hydro massage bed ! The massage chair has healed my neck as l was not able to move it without being in pain ! I am pain free!!

Easy. Always works, runs smoothly, easy to navigate and use.

Absolutely satisfied with my membership. Love their gym @ Windermere and Leduc . Great staff , maintain cleanliness, positive environment

Congratulations. I really appreciate pf The service is very good and I’m happy to be a member

Apple Watch request. Please add an Apple Watch complication to open the keytag

"Backup payment method missing" sign. this message keeps popping up each time i open up the app. its extremely frustrating because i need to open the app to use the barcode to scan it in order to get in the gym and since this popup is in the way, it interrupts that process. I dont want to add a backup payment method so there needs to be a way to say "stop reminding me permanently"

No thanks. Forced to use the app because it’s the only way to check in. Pull out your phone, wait for the app to load to check in.. maybe if I could add my pass to Apple Pay? Automation is great for two things, replacing humans and being convenient, if it’s not even convenient then it’s not worth replacing human jobs. I refused to use it for long enough they just gave me a tag 🤷🏽‍♂️

Feels like home. Love yall

Absurd Policies!. The app allows you to upgrade your membership at any time, but it doesn’t permit downgrading or canceling. To perform these actions, you’re required to visit their gym in person. What a ridiculous policy!

Please add apple wallet support. This app is great! Would love to see apple wallet support!

Flexible. Yeah, app has wonderful classes and lots of variety the only problem I have is trying to get on the Internet while I am at the gym so I can listen to my own music. I can listen to my own things.

Great app but…. This is a great app. I like the tracking of my workouts, ability to see visitor volume, and inclusion of workouts for all levels. What is it missing? The ability to cast the exercises on a tv if I’m working out at home.

Top quality equipment and great staff. Huge array of high quality equipment, friendly knowledgeable staff, free work out regimes, free classes for .50 cents a day - basic membership.

Great Gym. Beautiful equipment, clean locker rooms , absolutely fantastic gym!

Perks are only valid in US. Why would you show “perks” to Canadian users that they can’t use? I can’t think of a better way to say “hey we don’t respect you as a customer as much as your southern neighbours and to show you that we’re going to show you all the perks and discounts we offer them but don’t worry we’ll give you a discount on 1/10th of the products they get”

Wifi is good. 5 star review

Bozo app. Kept repeating login process… Bozo app.

Highly recommended. PF made me fall in love with working out and gave me the confidence and motivation to start my journey on this app and at the gym

Crowd Meter is Broken. Not even close to being correct.

RELAXING!!!! 😊. I must say this gym is awesome!! I absolutely love the tanning beds and all the other fun stuff. Keep up the great work Planet Fitness!!!

Turns brightness on phone up to 100%. The app is fine but it automatically turns my screen as bright as possible and when I try to change it, it goes back to full brightness. REALLY ANNOYING!!!

Amenities. Lots of machines to choose from Awesome

Awesome. Great app I love it and makes it very easy at this difficult time. It works great in Canada, thank you planet fitness

Love it. It’s amazing the uses I get out of this app

Frank. Estoy en este gim hace más o menos 10 años y es muy bueno, sus trabajadores son formidables y en general me siento muy bien cuando vengo.

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Frustrated. Finally decided “enough” & sprung for the monthly fee. Entered the building to see a maze of machines & people. NO ONE (staff) knows what they are doing or how to help you with a machine!! No instructions on treadmill, bicycle, etc. How do l know what to do? I am new to this world. Clerk was absolutely clueless, no help. Your app has multiple ads for things l do not want/need & sissy workouts l’m already past, but app thinks l’m a beginner—ha! The purple room (? name) has things to use but no instructions & again, no staff to help. I watched others & figured out most of it, but that’s a poor way to run a business. You can easily add to this app how to set up your machines & use them. Arrange it by room, type, body area to target, etc—multiple ways to do this! I’m very close to cancelling this whole episode. The staff knew l was new, yet zero initial help, answer questions, etc. Zero interaction! Your premise is fine, cost is fine, but your in-house implementation is very poor. Very frustrated!!

Check in won’t work. I was excited about checking in with my phone instead of using the key tag, that is, until it didn’t work. I keep getting the “well, this is awkward” error message no matter how many times I link my account. It worked only 1 day after the initial sign up and then went back to being…useless. I was told that many Optum members are experiencing the same issue. I have complained twice within the app but it hasn’t seemed to be very effective. If this app check in worked for me, I would give it a higher rating. UPDATE: I received a response from the developer 2 months later and my concern was not addressed in the response. I never mentioned the Apple Watch check in and that’s what their response was about. Duh! Meanwhile, the check in feature on my iPhone is now working. I happened to stumble upon it without any notification from the developer. Gee thanks.

Perks Points Buggy. I’ve missed out on two 25-point bonuses due to Perks Points not registering my check-in. To start March, my check-in did not register last night either. The front desk makes a note in your acct that you were “not fully checked in” and missing points, but you never get them. Moreover, Perksville never responds to concerns. Their auto-reply only states that they are experiencing high volume, so if you lose points, it will never resolve. I spent two hours in club, weightlifting, treadmill, and massage. I checked into the club AND the massage table, and not one check-in registered my presence in club or awarded my 5 points! Yeah, I get my workout, but I want my t-shirts! Incentive programs need to work. I am Black Card member and can appreciate the cost of PF as compared to other gyms, but I have a free gym option on the AF Base that has a cardio room and a weight room with power racks. In PF, I am paying for convenience and the “brand” to work. Call me lame, but perks often compel me to stop by the gym and “actively” recover. Please debug your Perks.

Blind person. Former Jim rat.. I’ll have to say this is a pretty straightforward app. As a blind person, I am able to follow the instructors on the app. I am pretty familiar with the exercises because I have a history of being in the gym. This is great for those who may not be able to make it to Planet Fitness on any particular day and want some sort of effective workout at home. there are many levels and different types of workouts to choose from. yoga, weights, exercises without weights, etc. I was surprised I must say. as a former gym rat, I didn’t like some of PF’s in-gym policies in the beginning, but where I am now, I just accept the rules and go towards getting healthier. choose your battles. I would recommend especially for beginners.

Love it have a suggestion tho. I love the app. It’s good for keeping on track for different kinds of workouts. Every time you go. I really enjoy the team summer workout plan because as a team in high school I don’t really have time for a job as much as I would like I don’t have time to work as many hours as I could because I’m a minor therefore I don’t have as much money to pay but with the team workout plan, I can keep my body in shape and healthy while also focusing on working a job to save up I also think that on the app, maybe you could add like some kind of diet thing to help when you’re at home to focus on a strict kind of diet and make a two in one app

Needs work. I only use the app for 2 things. Scanning in and checking how crowded it is going to be. The crowd meter is very deceitful. It will have 2 bars signifying that it should basically be dead and I will go and barely be able to workout because it is so crowded. I assume it is based if a % of capacity but if that is the case I assume the capacity is at a default setting for every gym with no regard for the size of the actual gym someone is going to. Honestly each gym should have their own capacity based on pieces of equipment they have and then divide the people there by the total equipment. If I have multiple Time slots a could go to the gym and when I check and it says it’s empty I will go. Then when I actually go and it crowded it hurts. I already put in the time to go. My workout is now going to suffer. Most people may get discouraged by that and eventually stop going

Went to the judgment free zone and my muscles are judging me. So, I went to Planet Fitness yesterday. Big decision, you know? Left the couch behind, embraced the neon lights, the whole shebang. Worked up a sweat, did some stuff with weights that vaguely resembled exercise. Felt like a total boss. Woke up this morning feeling like a bag of hammers got dropped on me. Every muscle is screaming in a language I don't understand. Is this normal? Like, a good, "I-worked-out-good" sore? Or is this some kind of gym punishment my body is enacting for making it do jumping jacks? Now I'm here at work, Googling "muscle pain after gym, is it Covid?" because Google knows everything, right? Probably just sore, but man, this is intense. Maybe next time I'll stick with the complimentary purple water cooler cups and admire everyone else's impressive grunting techniques.

New Version took away basic functionality. UPDATE: Per the developer’s response to my original review, I have opened two different support tickets from within the app and have yet to receive a single response. Their canned replies here seem just to make it appear they are listening. ORIGINAL: The newest version of the app took away the one thing I was actually using it for, tracking distances of my various workouts. Now when you record a workout all you are entering is the time. There is no field to enter distance. So all the entries I had for the entire year, leading up to when it silently updated on my phone are now lost. Additionally, when you do enter the time of your workout, it defaults the Calories calculation (which is ALWAYS much lower than what the specific machine calculated) but no longer gives you a way to override the calculation. Previously you could override it with what was displayed on the machine. Also there is no way to see summaries of previous months/year to date/... beyond the current month (August as of this review). Because of this change the only thing I will prob end up using the app for is to display my ID card to get in the door. As a software developer I appreciate the need for updates but not when you take away basic functionality that people might be using. A definite step backwards.

Not integrated enough into the workout. Been to PF many times as a guest on the wife’s account and the best bud’s. Got tired of working out on other’s schedules so signed up and was excited to download the app for myself, as I had previously had to pay for 3rd party fitness tracker apps. I like that there is a list and instructions of exercises and a list of trackable activities. The problem is, the exercises are not all on the list of activities. I want to track my reps, sets and weight on the chest press for instance so I don’t have to use the 3rd party app anymore or keep notes, but that exercise is not available on the list of activities. This and an option to create personal workouts based on available exercises would be golden. I read the earlier reviews so I’m patiently waiting for Apple Watch integration. Until I can track the exercises I do there, this app is nothing but a virtual black card to me.

Sign up process is close. 3comments on the sign up process: 1) I briefly left the PF app to swap to my bank app to get my routine number and account number. I was gone about 45 seconds, but when I returned it lost my place and didn’t save any information, so I had to start completely over. 2) When collecting info it gave me a pick list of gyms I used to be a member of. On this list was “Gold’s Gym” but it wouldn’t let me submit the information with Gold’s selected because of the apostrophe, it kept giving me an error that my string was not a valid alpha numeric. What a useless error message for someone who doesn’t work in IT 3) it’s ridiculous to collect both my credit card and routing number info. Why can’t I pay my monthly bill with a credit card?

Updates to app. Great Morning to you: I having been using your app for just about a year and followed the prompts to update it. The update went smoothly. I know change is sometimes challenging, however I thought I would share the couple things that I would hope you could add back. The first is the distance or mileage feature specifically for walking and running. Calories are also not being captured and I realize that they may not be accurate but it does give an estimate. I also liked being able to uploaded my aerobic workout into the app. There were times when it didn’t record and I think that was due to the sunlight/glare. I learned to always take a picture for my phone before uploading. Thanks for seeing how you can add back. Carl

Payment and fee complaint. You can’t cancel via the app. I had to go in. Now, this isn’t against the app but it is against PF. I signed in June and paid the sign up fee plus $15 monthly fee. My youngest gets the student summer pass but needed me to take her. Unfortunately, with work and band camp we couldn’t get there. She was free. I wasn’t. I noticed that I had another $49 fee about a month after I signed up. This is an annual fee. Maybe I didn’t read the fine print, but why would I be charged another $49 less than two months after joining? IMHO the sign up should include the year fee. I feel I just wasted $145 for I won’t be refunded the annual fee. So, I believe sign up should include all fees and yearly fees be charged one year after joining. There shouldn’t be a blanket charge each July/August. Had I joined in September I wouldn’t have had this annual fee until the next summer. I’d have canceled by then. Something for the company to think about…

Unclear policies, Poor guest service. Reached out to planet fitness about a question regarding hydro massage chairs and guest access… have been given opposite responses by clubs, one insists it’s against policy, but another placed signage on the walls informing guest access is fine on hydro massage’s. Reaching out to member support, after sending a long, thoughtful message, within less than a minute after submitting my request, I was clearly only messaging a bot who responded with a generic answer and invited me to visit the club. Normally, I would be okay with this response, but after giving nearly all my personal information along with the local club I visited, I was told the reply would be from a member of member services. Instead, all I got was an automated answer to my response, NOT from my local gym, and wasted time. This was the last straw. After being an on-off member, I would expect more change that encourages the guest from pf.

Amazing atmosphere and 4 amazing staff members. The planet fitness on 68 stafford st Worcester ma is my go to spot, the atmosphere, the vibe, the over all cleanliness is outstanding! There is 4 amazing staff members who deserves recognition Ayden, Julianne, Jake and Cassie them 4 deserve recognition especially Julianne who works so hard and stays busy, she does what she needs to do, always friendly, very helpful, Julianne deserves a lot of recognition for all the hard work she has done and shown! Ayden is an amazing awesome assistant manager who is very well mannered and very respectful, he works hard, he does what needs to be done, he handles problems very well and he is an overall an excellent, outstanding, amazing and professional leader!

Hydrobed & fan issue. I have been a black card member at Rooney Ranch Planet Fitness since 2018. I have used the 30 minute circuit training room since being a member. The small one & only fan in the area marginally worked for years but is barely pushing air now,I can hardly hear it too. I think the fan is failing and needs to be replaced. I believe it is the same fan that has been there since Rooney Ranch opened. Also I have been using the hydrobed #7 since being a member twice a week. In the past week the machine has overheated and turned off in the middle of my 10 minute massage stating “overheated”. I mentioned to the staff last week and then mentioned it today when it stopped 4 minutes short of my 10 minute use. The staff states that the room is to small”. The bed & room have not changed since I have been coming so I don’t believe that is the issue. The bed needs to be serviced or replaced.

Stuck on loading page again. Haven’t been able to get past the loading screen for a few weeks now. Sometimes it will get to the “Retrieving membership” page but that’s it. I was able to delete and redownload the app a couple times to get to the check-in screen, but that workaround was very annoying and also stopped working. Support told me to clear cookies and browsing data on my phone before reinstalling, which did not work but I did lose all my open tabs on safari lol:( tried to get a real key tag, but my gym doesn’t have any for black card members right now. So frustrating!!! Edit: I was told to try to connect to wifi…. Seriously? Of course I have tried that. I have tried to open it on my own wifi (1200mbps, plenty of speed) before leaving the house and it still won’t get past the loading page. The app consistently does not work.

App is ok…ish with lots of room for improvement. The app is… ok. A few recommendations would to include a map that shows where a machine is. I get their decided by group but a map would be nice with the layout and machines pictured. And secondly their needs to be a way to track different workouts or activities you did. Like so you could add in or create a routine so you could follow it in the club. And that’s where a map comes in handy so u can plan exactly where to go and what to do how long to do and at what weight. Also videos of how to use the equipment would be nice. Not just in the pre created workout section. I’m a newbie gym goer and can’t remember everything and would like to plan something out before going so I’m not a lost puppy. And I don’t have time for the trainers to show me. The times just don’t add up. I need a visual picture of what I’m going to be doing not a list. That’s gibberish sounding to me.

Please improve the Apps ability to schedule classes.. I love everything about planet fitness and would have given them a 5 star review, EXCEPT for the ability to schedule classes on their App. Their classes fill up SO fast and the App is only giving me the ability to book one week in advance and the time slots I need are usually taken. This could be remedied if it let you book farther in advance. That being said, if you call in, the front desk is more then happy to book for you but it’s difficult to plan your week without being able to see what classes fall in what time slots, because they switch up from what time the classes are offered. Please PF at least give the App the ability to book out the classes two weeks in advance or add an additional trainer and classes. Thanks for your consideration.

Crowd Meter Needs to be FIXED. I am an employee at a busy Planet Fitness location, which consistently experiences high member traffic. Despite this, the app’s crowd meter frequently displays only one or two bars, which is highly inaccurate. Our gym remains active and well-occupied throughout most of the day, and as a 24/7 facility, an accurate crowd meter is crucial. The current inaccuracy of this feature poses challenges in assisting and guiding members, as I cannot reliably direct guests to use the app to determine optimal workout times. This issue diminishes the app’s usefulness, as the crowd meter is intended to be an essential tool for member convenience and planning. I strongly recommend that this feature be reviewed and corrected as soon as possible to ensure that it reflects the true occupancy of our location. Accurately displaying gym activity levels would significantly improve the member experience and support staff in providing better service.

Account Freezing or Cancelation. I’m fed up. You cannot do anything over the phone or online. I have called planet fitness and explained I have no means to get there before the billing cycle is due and I don’t have the money to pay for the membership at the moment. My car recently got a flat (bc of winter weather conditions😭) and there’s no online or over the phone options to literally do absolutely anything but just let them take the money from me. I was told a message would be left from a manager and I would receive a call back. I have gotten nothing and my account has been charged and now over drafted. I believe this would be a service required to offer, even if they put some security questions upon cancellation or freezing your account. How can you require someone to be in person when at times the means are just impossible? It all just makes me want to cancel my membership, I just hoped that this could be fixed.

Worst update EVER. Prior to the update the user interface for tracking your personal progress was the first thing you saw…it was presented on a sort of meter/chart…now its the last thing you see when you open the app and they removed the progress/goal meter…also the way the app is averaging out your progress is so inaccurate almost as if they didn’t account for the average amount of recommended sleep people NEED. Like they are averaging everything out based on a 24 hour period with no sleep…wth? I go to the gym every day for over 60 minutes plus at a time…I'm sure to record my own data accurately…yet some how i average out at 20 minutes of exercise a day…prior to the update I averaged 55 minutes a day with no change in my routine..make it make sense!

Horrible!. I made an account and it told me to sign in, but when I tried login in with the correct password (I had it bookmarked so you know it was correct) it said my password was incorrect. So I just figured I would set a new one. I clicked forgot password and it told me to check my email, I checked it, changed my password (also bookmarked it) and I went back to the app. Then when I tried the new password it once again said that it was incorrect and told me my account was blocked and how to unblock it. I unblocked it and tried the correct password again but this trashy website didn’t work once more and my account was blocked for a second time and it said that I can’t unblock my account. I though I would be productive and have a night at the gym (8-9) but because of the bad programming and constant errors my plans were ruined. Thanks a lot planet fitness. 1/100 would not recommend.

Okay, but could be better. I’m a fairly new member, but was excited to see all the video workouts you could plug into and I really like that I can log my own workout journey and link it to my Apple health app. However, , when you look for your workout—mine was yoga and Pilates, it took me forever to find and then it did save it for me. I think there should be a filter for yoga/pilates and you should be able to save it as a favorite so you can go back to it. I shouldn’t have to search through everything all over to try and find it. I don’t know if any of the locations actually have classes you can join for yoga or Pilates, but my location does not, so the app video is the only method I have available for this particular class. Please include this option on the app to save favorites and a separate filter for yoga and Pilates. This app so far is average, but it could be much better.

Inaccurate Crowd Meter. The so-called crowd meter provided in this app is utterly useless. It does not show how busy the gym is at a given moment. It’s actually unclear what exactly it does show. The fine print says something about the meter being based on historical information, but frankly, that’s completely useless. What’s more, even the front desk employees can’t seem to explain the meter and are quick to tell you that it’s not at all accurate. So what’s the point?? Basically, Google does a FAR better job of telling you how busy the gym is at any point in time. Yet Planet Fitness has the actual hard data and can’t be bothered to provide its paying customers with that information. Unreal. I recently signed up for a one-year agreement but will likely be canceling very soon. I’m underwhelmed by the app and PFs unwillingness to provide information, and the gym itself leaves much to be desired (Somerset, NJ location has far too many broken machines etc. and less than ideal hours of operation).

My Personal Review of PF in Grand Haven, MI.. I joined PF a couple weeks ago. I went there a few times to exercise/workout. Then came the Corona thingy and now everything in life changes overnight. I fully understand that PF is doing the correct thing until all this blows over. Now, I am quite impressed with Planet Fitness and all the newer equipment and environment within! I am however wondering why there is no scale to weigh yourself on? I have been a fitness club member at other gyms around the USA and they all had a body weight scale. I do like to weigh myself on an accurate scale other than the junk we have in our bathrooms at home. Therefore, only 4 stars because I want a scale at my PF. I read the information about responsibility of one self and that of PF. I am just wondering though if the staff members are trained in CPR? I was a trainer years ago for Gold Gym in Los Angeles, CA. It was mandatory to be current on your CPR certification.

Just Don’t. Something weird going on here, I signed up like 5 years ago but got in a wreck and stopped going. Kept the membership because I thought I might go back but it’s just never happened. So I ended up closing the bank account I used to pay them. Then I got badgered for like 3 months that my billing info need updated, yada yada, hadn’t been there in over 500 days. Well, somehow they got the information of a card I activated like a week ago through an entirely different bank and charged me for past and current months. I call them and ask how they got this number and some stoner kid was on there saying they require two forms of payment at sign up, so that must be how they got it. I was like how did you get a card that I just activated last week, 5 years ago when I opened the account? “Uhhhhhhhhh here call abc PFHealth,” didn’t even know the number just like I was supposed to know who that is. All right gym but there customer service and billing is a nightmare and a half. Not worth it.

Planet Fitness needs to get it together.. I am beyond done with Planet Fitness and their completely unreliable billing system. A company of this size should have payment options available 24/7, 365 days a year, no excuses. This month, my PF app showed NO payment due until next month—all day long. No alerts, no notifications, no draft attempts. I checked my bank account and there was ZERO activity from Planet Fitness. Then out of nowhere, the very next day, I wake up to a late fee. How do you charge a late fee when you never attempted a draft and your own app said NOTHING was owed? It feels sneaky, automatic, and honestly like a money grab. And to make this even worse—I’m a travel nurse. I don’t have time to babysit an app that can’t display accurate billing. Leaving a bank card unlocked for automatic drafts is highly unacceptable in today’s world, especially when I’m perfectly capable and tech-savvy enough to pay my own bill IF the system would let me. But when the app shows no payment due, what exactly am I supposed to monitor? This whole situation is beyond frustrating and it’s pushed me close to walking away entirely. If Planet Fitness can’t run a functional billing system or give members a real chance to pay on time, then I’m absolutely considering taking my money somewhere more reliable. Fix your app. Fix your billing. This is unacceptable.

Awesome, but needs one change.. I’m a lifelong athlete, but a newbie to gyms. Planet Fitness has been a fantastic experience and has motivated me to continue my fitness journey, but the app could use a tweak. My only complaint is that the Activity Tracker does not have the actual gym equipment and gym exercises listed, apart from cardio. For a perfect app and experience, I would appreciate if the developers would consider adding the machine workouts to the list of activities. This would create a more accurate “mins of exercise,” and would more accurately account for burned calories. Personally, I know that I would be much more motivated to work out and hit burned calorie goals if the app registered every available gym machine. Overall, the app and gym experience are fantastic, but one change in the app would create a huge difference, and earn a perfect five star review.

Decent app but some glitches. I love planter fitness and many of the features of the app my main issue is the glitchy mess that is the members inbox, yes it’s great to get offers and perks but I keep having issues deleting the messages they keep coming back many times it’s almost getting as bad as junk emails. So it essentially becomes another app I have to spend / waste time having to delete messages only to have them come back why is this. Can’t we have them just expire and disappear after ther offer, perk or event is over. We see these on the main interface screen too why do we have to get these offers several times in our inbox in the app?

App upgrade failure; lack of customer service. My Planet Fitness app always worked fine until 2 updates ago. Now nothing will load. It just says “Oops, make sure there is an internet connection”, which there is a strong one. I submitted a question asking for help on the Planet Fitness website. I received a canned text instructing me to do what I had already done, such as uninstall and reload the app, which I’ve done several times. No one ever contacted me. I sent another message. Received the same canned text message and no one ever contacted me. No way to reach a live representative. I went into the Planet Fitness gym in Rooney Ranch in Oro Valley, AZ and asked to speak with a live customer service representative. They sent an email for me. Never heard from anyone. I went in again, and again they sent a message for me. Again, never heard from anyone. I’m very disappointed in the complete lack of customer service from Planet Fitness.

Great place for all levels of fitness!. I am not the gym member type, but because Planet Fitness reasonable membership rates, which are impossible to beat, it makes going to the gym or not going to the gym less intimidating. Large membership fees makes you feel guilty when your not going. PF removes that negativity cycle, because you can have a basic membership for a couple of drive through coffees. This allows you to focus on you health rather than the drain on your wallet. The equipment and facilities are clean and they have fulltime staff constantly cleaning the gym. Their no criticism policy makes it a great environment to get some exercise at whatever age or fitness level. I am very happy with my decision to join.

Bring back the old app. Since I did the update I’ve had nothing but problems with the app. 1st it wouldn’t allow me to login with my email address sayin that it couldn’t find an account with my email address. I’ve been using the app for over a year and have had the SAME email address! I’ve even gotten emails from Planet Fitness from said email address!! I went the route of signing up for an account, since I had given up hope of tryin to save my progress, only to get a message there was an account already created with my email address. 😡😡😡 I then get a message that says I will get an email to help me set up for the new stuff & login with the app. I NEVER GOT THE EMAIL! (And yes I checked spam & trash nothing there.) I just ended up resetting my pw & I got in some kinda way. Secondly, it will not scan my barcode so that I can add my pass. I tried my old barcode from another location b4 I transfer and the new one. Nothing worked. I really like the app bc it’s helping to track my exercise and works with my Fitbit too. I don’t know whoever approved this update to launch but they need to make sure that an app is going to work b4 you push an update to the masses. UPDATE Got a response from the developer I needed to go to the gym for assistance with adding my barcode. When I asked what I needed to do I was told that they had nothing to do with it, that I need to talk to corporate. Why tell me to ask for assistance if I wasn’t going to get it at my home club?

Lots of unnecessary content. I use this app to scan my club card. Other than that and the crowd meter, nothing in this app is where it should be. “Perks” should be under the “my account” menu because it directly relates to my membership. Why is black card membership apart of the main navigation also? If you’re not a black card member you’ll never use this screen. You’d think logging your activity would be the most important feature of this app and its poorly designed. I go to the gym to workout, why do I have to jump through hoops to log what I did? You’re limited in how you can view your activity and the tracker doesnt even account for half the machines available in the gym. There’s a lack of intention behind how you designed this app. Redesign it PF.

Last update bugs? (Updated). (Update to state that it seemed my phone was the problem. I replaced the phone today, reloaded apps etc, and the app is working as it did previously.) Updated the app before I went to the gym at 4am to avoid the crowds. Once there, I could not enter activities, and once at the workout screen, could not leave it without closing the app for awhile. I restarted iPhone twice, then deleted and re-uploaded app from App Store. Still not working. I have generally really appreciated the app for what it does do, although it’s definitely lacking. Cannot track weights progression. Running speeds are only measured as whole numbers—no decimal—so also no tracking progression or intensity. No PF30 tracking or HIIT or other circuit or interval training tracking. And the crowd meter baffles me... It seems like one tick line equals around 5 people??

App will not work. I have been a PF member for many years. In general, I have had good experiences until the last year. The app quick working . I have tried every tip online, I have a new phone, new everything and the app still will not work. The problem that creates for me is about to force me to cancel my membership as I’m getting “bullied” at the gym because my app won’t work. The front desk staff has been less than nice regarding this. On several occasions I have had a staff member act as if I’m trying to sneak in even though he is looking me up on their computers he has even told me that it’s user error and that I’m the only person that is having an issue. PF is supposed to be a judgement free zone but I have felt nothing but judged because my app won’t work. I requested a key chain check in card and was told that’s no longer an option so, what do I do if my app will not work and I’m ridiculed when someone has to manually look me up. ? *the latest version does not work either .

10/10 RECOMMEND. If you’re looking to just stay healthy and work out in a non judgmental environment then I’d highly recommend Planet Fitness! I have the black card membership ($20/month) and I get a personal trainer to write out a workout plan based on my needs for FREE! I was always in sports growing up so I worked out constantly, but you know you graduate and adulting happens so I haven’t been in a gym in a few years! So gettin the help I need from a personal trainer to help me get my mojo back is amazing!! People have said its “lame” at PF, but those are most likely the people who are competing or have been working out for years and are trying to maintain their muscular physique! PF is definitely for the average person just tryin to maintain a healthy life, but also get the results you’re looking for!

Joined right now !! Today ! Two days til we start working out! Please don’t do me wrong!. I read a few reviews on here about canceling memberships!! I’m scared to death and haven’t even started ! I was a member for 15+ years with lifestyles a great place to work out back in the day til they closed ! So many people were screwed in getting charges after or when trying to cancel !so I’m praying I won’t be one that this happens too here ! I’m looking forward to it ! The rep Ashely was super nice and informative and said NO CONTRACT CANCEL ANYTIME, if within month billing you could be charged an additional month but nothing more .. so we will see ! We live here work here play here so locals should support local businesses as long as customers are told the right information! The club was nice and setup great so I will review again after a few months !!

Payment issues and issues with planet fitness. When I joined planet fitness it said it would charge me 25+ tax and that’s understandable it comes out to 28 plus with the 50$ year tax but if I miss my payment by a day I get charged 30 and then “15” for a late fee but it goes through to my bank as 20 a day and then 58 to cancel your subscription it’s quite literally just a money grab especially with non of the equipment being properly taken care of or waxed so your pulling more then u think they are completely ripping people off In my opinion if your looking for a gym i wouldn’t recommend planet fitness especially if your tight on money as it is

Loved The Older Version. EDIT: don’t update this app, if you have the old one it was better! I blindly updated while I took the summer off from the gym working out in the outdoors only to come back when the weather got cold and found the new version completely useless to me. The only thing of value I can possibly find at this point is to use the barcode to scan and so I don’t have to carry the card. Developers: if you’re listening make this available to the Wallet! I want to be able to scan in and I will use my own apps to track my workouts since you removed the photo capture option. First off, I rarely rate apps. However, after taking the summer off from the gym and spending every day working out outside as soon as the weather got cold I went to go back to planet fitness and found my app had changed. The biggest problem that I found was the one thing that I used the app for besides signing in at the front desk, was to take a snapshot of my tread windmill work. I did update my height and weight, but as another person said, without knowing the level it is woefully in accurate. I realize that even before it was not completely accurate, but now it is woefully in accurate. At this point, this app serves me one single purpose only! That only purpose is to login at the front desk. I only use my other apps to track my steps which calculate my calories. Extremely disappointed in the new app even though I realize a lot of work went into it, sometimes simpler is better. Perhaps there should be two versions one for a more intensely heavily used app, and one more like the old version that records snapshots from treadmills or ellipticals.

Review. 90% of the time the paper towels and Windex is stocked. 90% of the time the women’s room is clean. There is only one machine where one sits and paddles back-and-forth with legs and has the option of using the arm device. It would be great if there were more. Also, the Hydro massage room reeks of mildew or mold. Absolutely reeks. I have a very bad back. I don’t think it’s necessary, that the staff should be made to stand on their feet in one place for an entire shift. This is just not conducive to good back or foot health. It’s also not good for morale. Honestly, members are more focused on their workout, not what the staff is doing. I realize this is the “corporate“ structure, but I do not see the harm in letting them sit as long as they are doing their jobs. And they are always pleasant, attentive, and helpful.

Garbage gym. They don’t clean their gyms much at all. They don’t enforce their own main rule which is: don’t slam weights. I complained to an entire staff including the manager about weight slamming that was going on in my gym. They said “we didn’t hear anything from over here. Sorry.”. They gave the lamest excuse of all time. If someone is talking loudly on their phone, that is against the rules too. Yet the staff won’t hear that either from their little front desk. Apparently if they don’t see or hear anything, they just pretend you’re lying. I got banned when I took justice into my own hands and yelled at the weight slamming dudes. And I never felt better in my entire life. They had it coming so bad. But it’s extremely pathetic to see the staff be so cowardly and ban me when they should have been doing their jobs correctly. Never go to this gym. Corporate doesn’t care. I already tried with them and got nowhere

Criminal gym.. It’s a legit gym. Yes. A well used one. (More so than they deserve.) if you are a regular customer it’s fine. If you are trying to cancel, have issues with payments, or anything g else irregular, they have the most shady, disgusting, and just down right criminal tactics to illegally charge you. Me and several others I know had to fight them through our banks to dispute illegal charges. They said they don’t take my bank, so they wouldn’t charge me when autopay was due. But once they added the late fee, charged it just fine! Every. Single. Month. Then they closed the planet fitness near us down for several months. Charged us anyway and said we had to cancel. In order to cancel you had to bring a written letter to the manager. In the closed down gym. With no manager. See the issue? They are actual criminals. And they don’t even try to right the wrongs when their gyms criminally charge you. They need to go out of business if they can’t do honest business.

Great, but wished.. I gave this a five because I think the app is great! My favorite feature is the membership scan. It’s so nice to have the membership scan on my phone not have to worry about the key fob. For example, my daughter took my keys and left early and I had to give them my name, date of birth, blood type and all my life information, so I could tan after my workout. That’s when I was told about this app! LOVE IT! I can now leave everything in the locker and tan, massage bed, etc... after my workout! However, I wish it would sync with iPhone, Apple health and Apple Watch. I use my Apple Watch and Apple health for everything fitness. Just some suggestions, maybe for the future! But great app and definitely worth a download!!!!

Bye PF hello Blink. First let me say that I’ve been a member for over ten years. Probably like 12-15. Anyway I was “grandfathered” into the old price so as long as I don’t cancel it stays the same which I love PF for doing. Planet fitness re started my membership after the pandemic without even notifying me. I didn’t agree to it. I was charged for two months before I found out. Other apps had me click the link when I was ready to start my post pandemic subscription again. This GUARANTEES that I’m okay with the charges. Planet fitness just starts taking money out of my account without telling me. When I called the guy told me “sorry but we got your money now”. And chuckles. That made me furious. He told me to I have to come in to cancel my membership which I didn’t wanna do. So I never came in to cancel but he cancelled it anyway. Then when I go to work out they said he wrote that I was a “rude customer” in their notes. There’s a blink fitness that just opened up next to my house… they are quoting the PF guy on the phone now. “Sorry but we(blink) got your(my gym membership money)money now”. PF becareful who you hire. Ps the guy that helped me with figuring out why my membership was cancelled was actually a really great employee who knows how to talk to customers even when there’s bad news involved. Maybe HE should be answering the phones.

Be grateful if it works. I haven’t been able to use the app in four months. Support has been a joke continually. I get bounced around between 3 to 4 different help people and I’ve had over 20 people talk to me with no actual answer. They’ll ask about your operating system, if you have a VPN (and if it’s on), if you tried re-download it, and uninstalling it, and if your operating systems up-to-date. All that is true for me and they still don’t know what’s wrong with it. I continually get messages like “I will get back to you soon” and it will be weeks later until I have to contact them and start the process all over again. they had me repeatedly say that I can get support in the app which isn’t true since I can’t actually get to the screen where support is an option. Also support provided with app section, just lead you back to either the planet fitness social marketing team or social media team. Not the actual app support with a developer.

App is garbage. I’ve noticed that many reviews on here are actually reviewing the gym not the app, and while PF is an ok gym for the money, the app is complete and utter garbage. Half the time you can’t log in and It’s extremely buggy in the app as well! For instance, if you try to go in and update your profile the app will bring up the keyboard for only a select few fields and when you try to save it won’t saying that fields are missing... that is if you can get the save button to actually register. This app is extremely buggy and the fact that it hasn’t been updated in over a year and looks like it was designed for the iPhone 4 also is a huge letdown... I really hate the concept of carrying my card around since all my other cards are kept in my phone now days, it I’m not sure if it will load for me when I get to the gym! I have a Y membership in addition to PF, I only hold on to PF for the 24hour access, which helps with my work schedule. I’m seriously thinking of getting rid of it though due to this app!

Scam BEWARE. I joined 2 months ago and have currently paid $105 because they of scam charges. My boyfriend put his bank info in the app because he wanted to pay for my membership and they payment couldn’t go through so we had a late fee to and it added up to some charges and he paid the annual fee so we paid $55 and when we check why it didn’t go through it had BANK INFORMATION THAT WE HAVE NEVER HEARD OF. So I had another late fee and other fees and paid them another $55 at the end of the month and so I thought I had paid all my debt. nope. I got new pending “late fee and monthly fee charge” of $25 for the beginning of the previous month once again. I have paid $55 for ONE month. I’m getting charged again for that same month.. where did they get that random bank information? Why am I getting charged again for something I have proof in my bank statements that I paid for? DO NOT USE THIS GYM THEY SCAM YOU FOR YOUR MONEY!!!!!

Issues with Apple Watch connection. I used to be able to have my keytag show up on my Apple Watch but now it always says ‘Please log in to the app using your mobile device’. I am fully logged in on my phone (that my watch is paired to). I’ve tried uninstalling the app from my phone and watch multiple times, logging out and back in, unpairing and pairing my watch with my phone— none of it fixes the problem. iPhone 13 Pro and series 7 Apple Watch both using most recent OS… I would prefer to not have to bring my phone into the gym all the time, but now that my location (all PFs?) no longer issues physical keytags, I have no choice. You’d think if PF is going all in on digital keytags, they’d make sure they work. The app on my iPhone does work, but basically is just a very bulky and slow-loading app for what I only use as a keytag (the other features are pretty much useless to me).

Lake Wylie Planet Fitness. It’s new and clean which is nice! The staff are very helpful and all seem happy and that is a big plus. I like that it’s open 24 hours a day through the week because sometimes I can’t sleep because of a back problem I have but if it gets too bad I can go to my home gym just a few minutes drive for me and get on the hydro massage table or massage chair and go home and get a good nights sleep. I’m glad I joined and feel a little better everyday that I go and plan on making it a long relationship. I’m 60 years cold and this is the first gym I’ve joined and all I can say is I wish I’d joined years ago. If your on the fence about joining my advice is go for it I think you’ll be glad you did and if you don’t like it you don’t lose a fortune to find out. Onward upward.

Really want to love it; it has so much unfulfilled potential. There are a few things the app can do to boost member satisfaction: 1. Make the crowd meter more accurate, not just base it on “historical data”. This shouldn’t be hard since everyone has to scan when check in. 2. Show how many times I’ve checked in. This section of the app is greyed out for some reason. 3. Track your journey section not very helpful because the options are limited and you have to type in data manually. We need an easier way to document which machine we used for the day. For example, put a QR code/a chip on the machine. When I finish my training, scan and automatically save how many reps I did and which part of the body was worked on. Looking forward to see these changes.