Reimburse Me App Reviews

Not dependable app. When the phone app works it is quick and efficient. Difficulty is the app works intermittently and nice people at help desk cannot correct the issue. I am going back to the paper forms and US mail.

Used to work. We’ve been using this for years. Loved it. We even used it this year. All of a sudden it won’t accept my password. No o e at the HRa or benefits site can help. They don’t know what’s wrong and they said they would get back to me. They didn’t. Now I’m stuck.

Literally the worst app ever. This is the worst, buggiest app ever. Every time i try and log in it tells me there’s an error. It only fixes itself if i uninstall the app and reinstall it. this time when i uninstalled it and reinstalled it my company doesn’t come up, so i can’t even log into the app lol. such a waste of time, you guys really need to fix this app as it’s obviously an ongoing issue for years.

No longer works. I’ve had this app for 2 years and now all of a sudden it doesn’t work. There’s no update and no where to submit and issue

Disappointing. I have used this App for a couple of years now and the 1st year it worked good. Don’t get me wrong I did have some poor experiences with it the first year but month after month it just keeps getting worse and worse. You need to log in on a weekly basis otherwise it locks you out and you have to use a desktop/laptop to get it corrected otherwise you won’t be able to log in and it’s frustrating. I use my iPhone for everything but when I’m not logging in weekly and need to log in to upload my documents I get locked out with an error message. So frustrating so if you can’t use it weekly don’t bother because you’ll spend more time on your computer then uploading the documents to get reimbursed. There has to be something better than this?!?

May be ok. Used this app 1st time today. I need to submit my 2021 receipts. I had 12 to do. When I saw the ratings for this app I started to just print my receipts and fax the info. I decided to give it a try because it has the potential to be very useful and convenient. Signed on with no problems. Easily figured out how to request reimbursement. Was on a roll putting in information and taking pictures of my documentation. Submit and move on to the next. I on #10 and I noticed I have messages. 8 of the 10 were flagged as needing documentation! I just spent 40 minutes submitting documentation. What happened? I eventually called customer service and she couldn’t explain it. She suggested that I fax the information. I decided I wait a few hours, maybe there is a processing lag. I checked 4 hours later and everything appears ok. Hopefully I will receive my reimbursements.

App not working. The reimburseme app will no longer accept documents. I’ve used this app for a long time and never had problems Fix it

App not working. For some reason app does not work i cannot log in to the app i keep getting and error message NSURLError Domain error -1012 which cannot be found anywhere. ERROR MESSAGE IN FULL: The operation could not be completed (NSURLError Domain error -1012)

Frustrated. Plz fix this. I have been using this app for years but after the last update it’s not working ok my iPhone 11. Plz fix.

No app support for problems. App seems responsive this year. Good! However, when making a resubmission I needed to correct the original data. There was a button offered to correct the submission. It just sent me back to the accounts page. Was I supposed to start over? I cannot find a proper way to get support for app problems, so you get this negative review instead.

Not helpful. This app does not send monies to medical services directly. Instead it sends the monies to your account for you to makes the payment. This is not good because in the current economic climate it would be nice for them to make these payment utilizing the FSA/FSA account you have.

Joke of an app. My company use this app but now it doesn’t even let me reset my password saying my password has expired but when it direct me to the website to reset the password the website itself is down…

Dated. Clunky and impossible to follow. Cannot review documents submitted. Cannot uploadDigitally stored receipts. There is only an option to take a picture of a receipt reducing clarity leading to denied claims and a vicious cycle of rework.

CAMERA ACCESS IS BROKE!. This app has started to not be able to take a photo of the receipts! The only way I could attach a photo was to take a picture with the phones camera and then choose the picture from my photos. I have not used the app in a while but there were no updates in the App Store!

No Password Reset. Very annoying, no password reset via the app. Had to log into my work computer and go to Worklife/Total Access and reset my password there to get back into the app.

Update ruined my app. Now I can’t submit reimbursement without the app logging out and giving me an error. I tried uninstalling and reinstalling and nothing works now. Please fix!

Horrible App. The app won’t allow me to login and submit my receipts. I’ve been trying to submit my receipts on the mobile app for over 2 months now. Because the app is horrible I have to manually upload my receipts on my desktop computer. This is such an inconvenience. I hope my company changes providers because I will never use this app again!

Never works. Every time one thing is fixed something else doesn’t work. Can’t submit a claim without being logged out and receiving errors

Login and passwords can’t be accepted. I have the correct login credentials since they work perfectly fine on the ATT benefits site, yet this app won’t allow accept my login and password. Useless. Update: deleted and redos loaded the app and I can now log in. Let’s see how long this lasts.

Too many glitches. There’s more bugs than anything keep getting logged out when I’m trying to submit my claim.

Password reset process is horrible!. This app has the absolute worst password reset procedure of any app I’ve ever used. Also, if you want to use Apple Face ID, you have to install a second app!?

Garbage. Haven’t been able to use it in nearly 2 years. Every time I try to login it gives me a message stating “Due to technical problems, the app isn’t available. Please return later.” I gave up on it long ago and just go through a website, but I do try once every now and then and get the same results. This app really needs to be pulled and fixed.

Can’t submit anything. I finally got logged in after many errors. Now when trying to submit claim I get “Your session has been interrupted and cannot continue. You’ve been logged out.” Support had no fix either.

APP Working. Thanks for updating APP. Now can do reimbursements.

Horrible experience. I have had this app for over a year and have never been able to use it every time I reset my password and logon. It says my password is incorrect. I’ve tried to do it three times this morning and every single time I can login on a computer with my new password I go to this app and it says my password is incorrect. completely useless

Unable to use.. This mobile App has never worked on my iPhone or my husband’s. We’ve called, deleted and reinstalled and still nothing. Are you intentionally making it difficult to access our money? The desktop version works but is inconvenient for those of us that don’t have them.

A different app?. I am rather shocked to see the negative reviews for this app. My former employer used to use this app, and it worked great. Easy to use, quick and effective. Then, they changed to “Ez Receipts” - what a nightmare! ReimburseMe was sooo much easier. Seeing all the bad reviews makes me wonder what happened, because I liked it so much compared to what I have to use now. It almost sounds like it was sabotaged. I still wish I was back on this app…

Abandoned App. This app should be removed from the App Store as it has been abandoned by the developer. It is impossible to log in. The actual Alight website recently implemented 2FA and I suspect this app knows nothing about that.

Lousy app!. What a poor excuse for an app. This should be an easy thing to apply for reimbursement of my money but I can never get in, I keep changing my password and still can’t get in! Hate it!

In Dire Need of Update. I’ve been using this app for several years and it doesn’t seem to have improved at all although there are many negative reviews that could be used as constructive criticism. Developer must not be paying attention. Face or fingerprint recognition should be a part of any app of this type in 2023. If the app had face recognition, the ability to add remarks (not to solicit a response, but to provide explanation when needed) and the ability to make corrections to claims already submitted, I would rate it more highly.

Unbelievably buggy and difficult to get working. There’s too many bugs to list but the biggest one right now I’m facing is that you can only log in once. You’ll need to delete the entire app, pray, then re download it to use it again.

Terrible. I just updated my user ID and my password on my laptop but the app will not recognize them says they are incorrect. I have had this problem from day one with a light.

Hate This App. This is one of the least user-friendly apps I’ve ever used. I’ve tried to use it for the last couple of years but it is virtually worthless. Can’t find even the most minimal info easily ( such as a mailing address for ( gasp!) paper claim forms or how to download & print a paper claim form.

Needed to reset my alight password 2 use this. Now that I’m in - the app seems to lack any settings to access my phones mobile data in cellular apps - it does not show, nor are settings an option in app menu. This seems to show now only stale info from date app installed - outdated balance and no recent activity. Will try to find an app FAQ page to see if something else needs to be done to get this app to correctly work.

Log in issues. I am locked out every time I try to log in. I have to go on my computer and reset the password every time. There is no point in having an app if I have to go on my computer every time to reset the password.

Technical Difficulties Error. Every time I try to login it tells me “Due to technical problems, the app isn’t available. Please try again later”. This has been happening for over a year. How do we fix this?

App downgrades images and so they constantly deny claims. They’ve admitted as much to me after many calls and hours of hold times to speak to someone, but they refuse to do anything about it.

Zero stars. This is a non working app. Companies use this so they don’t have to pay out FSA money. You will spend more time trying to get this to work than actually using it. It’s the worst app I have ever used.

Useless. I can’t even log in to the app. After changing my use name and password numerous times as well as uninstalling and reinstalling the app. Nothing works. Beg your companies to use a different app. I know I will.

NSURLErrorDomain error -1012. The app worked for two days, now I am unable to login. I tried uninstalling, reinstalling the app. No luck, I still get NSURLErrorDomain error -1012. This error happens when I just try to look up my company (after reinstall). There doesn’t seem to be any tech support to help with this issue - that’s why I’m posting it here.

I never can sign w app. The app worked fine for a little. It stopped working I opened a ticket, the IT support never followed up and the app still doesn’t work even after removing and reinstalling it.

Good enough. We only used it to submit and track expenses. It was pretty simple and easy.

Not In Service Anymore. Tried to log in today but kept receiving an error that my user ID and/or password was incorrect. Called Alight helpline, and they tried to help by suggesting I change my password. Called in a second time and was told that the app isn’t being used anymore.

App no longer works. App worked great for about three years, but in the past three months, when you go to submit your claim, it logs you out. No explanation as to why, I contacted the company I’m affiliated with and they see no problem on their end. Three months is far too long to be having your app down.

Well there goes my app. Been trying to log in for 5 days now!! Called the number in the app….I was the 61st person to call and is still waiting on a call back!! Keep getting error message Nsurlerrordomain error-1012

Boooo. I literally never give reviews but this app barely works half the time, I hope my company completely drops this app soon. It’s a new issue every month.

Good. Very flexible to use Some suggestions 1 ) show the submitted claims somewhere 2) while uploading documents j only saw photos options and my files were not accessible Rest worked very well for me

Horrible App. By their own admission, the app is useless. You cannot upload documents via the app as they are all blurry. What the heck is the point then? I called them and they said anytime docs are uploaded via the app your claims will be denied. They asked me to FAX in. Are you kidding me? FAX!!!! It’s 2021! Not 1987.

Worst app ever. This has got to be one of the worst apps I have ever used in my life. It’s ok that I need to change my password every six months, but TELL ME MY PASSWORD EXPIRED and then LET ME CHANGE IT IN THE APP! Don’t simply say “There was a problem logging in, contact us for help” then you call the phone number and are on hold for 45 minutes waiting to talk to someone, just to find out your password has expired and needs to be changed. Unbelievable!

Needs to be better. Very easy to use but there’s always a problem logging in. I am constantly having to go to the main website due to app problems.

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This app is awful. I can’t even log in even if I reset the pe keep giving an error message

Poorly maintained. I need this app for reimbursement for medical payments, but it has flaws where it can’t be used. The latest flaw is I can’t log in. The green bar with the words “Log on” doesn’t highlight once you’ve typed in your password, so you can’t log on. It’s the correct password. Went to online health reimbursement account and click “show password” when I was logging in there. The app tells you it’s the same password as that, besides, it’s the one I was using when it was working. The toll free number takes you to what ever your place of work is or was, and they tell you to contact the app developers. HOW? Supposedly 8 moths ago they fixed the bug for “users who weren’t able to log in”. THAT that was and continues to be a frequent problem makes you question who the developers are.

Quit working. Quit working after the latest iOS Update

Not working. Keep getting an error message. It has been like this for some time now. It goes as follows… The operation couldn’t be completed (NSURLErrorDomain error - 1012.)

Used to work now it doesn’t. Makes submitting claims harder

Unhappy. This app worked for about 6 months. Now I’m unable to submit documentation required for reimbursements!! No stars

Reimburse Me. This app sends data to the wrong DXC benefit site and thus you can’t log in

As bad as can be.... Can’t log in with good credentials that work on the website. Just like so many others have reported. Goodbye.

Doesn’t Work. I have tried multiple times logging into my account and it doesn’t.

Errors. It will not let me do anything on this app only getting a error 1st time I used it no problem… now it will not lay me login at all

Can’t even login. Yep can’t even login anymore. It doesn’t even search for company names. Keep getting NSURLError Domain Error -1012

App no longer works. As stated, app hasn’t worked in a couple of months.

Does not work. I have used this app for over a year now it doesn’t work. Company name disappeared.

This App/Service is Epic Failure. I was locked out of my company sponsored account 3 months ago, I have called the customer support line for assistance and spent hours on the phone trying to get access but they are unable to figure out why there application does not work for phone or PC. Customer service is not interested in seeking resolutions to customer needs and they always offer to have someone call you back and always fail to do so. I have spent countless hours on the phone trying to resolve my reimbursement request over the last several months. I have been waiting for thousands of dollars in dependent care spending account for months with no offer to correct the situation. I filed a complaint with companies HR department as a result of their gross negligence.

Not good.. Been getting an error on this app for days. Called and no real response. Said they would send an email link. Never got it

Can’t login. Company search broken.. Terrible app!!!

Does not work. Site has stopped working

App. What is goi g on with the app. Company not showing anymore and will not log in

severely broken. Logs out every time you attempt to submit. App has been broken for months.

Impossible to use. Difficult to use, impossible to create payee, confusing interface.

Reimburse Me is a joke. App isn’t functioning. It will not accept my CORRECT credentials. And no one can explain why this isn’t working for AT&T retiree!

Efficient. Informative. Time Saver.. This is such a handy app. They have the info present for your current year enrollment. Submitting claims is super easy because you take a photo of a receipt or snap a photo from your online accounts, attach and submit. Turnaround quick. The app updates with payment info and balances. FYI: Once submitted, you must check if all went through or they need additional paperwork. Note: if moving from HP to HPE you must update the company. I did this by deleting the app then immediately downloaded. You might be able to update without downloading but I didn't try.

Upgrade = Downgrade. Why does EVERY upgrade of this app result in a downgrade of performance???

Worst App Ever.. No way to contact support. App just signs out every single time I submit a provider’s signature without actually submitting the claim.

Literally Garbage. Who are they paying to create and maintain this app?

Doesn’t Work. Instructions I received through my employer are complete and specific. Unfortunately this app refuses to honor the appropriate login information. Useless.

App is horrible. Not using it anymore. If you are here for the childcare account then it’s been. Moved to alight mobile app.

Does not work. Will not let me log in. Called help number and after being transferred twice I was disconnected. Piece of junk.

KM. This system is NOT user friendly. It needs a major overhaul.

Terrible, Would rate 0 if I could.. The world has has large screen iPhones(6+) since September 19th, 2014.... that is almost 5 full years to design an app that’s graphics that match the screen...but no. Aside from the obvious lack of maintenance or updates, the app does not allow you to stay logged in, use a pin, or use Touch ID. This makes it a real hassle to use every time. But what really makes this app useless is the ability of it to take high resolution receipt photos from my phone and upload them in such a low resolution that they are not legible. It’s absolutely pointless to use the app because the claims get denied due to “non legible” receipts. These receipts are literally screen shots of a pdf on my phone.

This App is a Joke. This APP is constantly down or puts out random error codes. Unusable most of the time. The IT employees are obviously untrained or inept if they can’t keep a simple App up and running.

Can't Log In, Worst-In-Class Support. Similar to other reviewers, I'd love to use this app but am unable to log in. There's a phone number for support right on the app's landing page - I've had many conversations with many of their support people and while they are all pleasant enough, no one knows how to resolve this. There is seemingly no escalation path and no way to follow up other than having them call me back at random; then when I inevitably miss the call I have to navigate a massive phone tree to get someone on the phone again, each time a new person. There is no email or other electronic means of support available. It's a customer support process incapable of solving anything more than the most basic of issues.

Convenient but some enhancements needed. Submitting claims and checking status is simple. However an edit/delete feature prior to approval would be helpful rather than waiting for a denial due to an input error and losing reimbursement time. Also, "Service" is misspelled on the claim submission page. It's driving the grammar geek in me a little nuts. The website link is also dead and an email address is needed on the contact pass. It may be company specific which is where the email address would come in handy. In all, the concept is great, it's user friendly, but a few small tweaks are needed.

Version 7.0 doesn’t work on iPhone 11. Cant sign on. There app has bugs that needs immediate fixing.

App not working at all. Every time I open the app it says user domain error. Please fix

Frustrating. I've been using this app for about 2 years. All of the sudden it tells me my user name or password is wrong. My options are to call us out Try again. I've tried multiple times with no success. I've called a lot and continue to get people who know nothing about the app. They tell me it's the same login and password as the website, which it is NOT, but they don't believe me. Then I get shuffled and transferred to someone who doesn't know anything about the app... Repeat. I've been dealing with this for 2 weeks now with no resolution. There is no forgot password option on the login screen. It tells you to go to benefits site (which had absolutely nothing about the app or resetting the app password) or call a number (which is the same number I've called multiple times now. Sooooo frustrating!!!

Only gave it one star because you can’t give none. Bad company bad app.

Trash. Can’t even log in and all information is correct!!!

App needs an update. Not currently working at all

Not working. App is currently down with no solution or anyone to contact.

Update Needed. Can an update be given as to why there is no access after credentials have been entered?

Didn’t work for at least a month.. Just like other reviewers, this app gave a popup explaining that there was a technical issue. It did this every time I tried to login for at least a month, maybe 2. I tried maybe once a week or so. Then today I was going to write a review complaining about it and found that it now works. So far so good. I could see my balance and see reimbursements that had been made. I don’t know how well the claims process will work. While the app was having “technical problems” it said to call an 800 number for help, but calling that number just got you into telephone menu hell. If you managed to reach a person (not easy to do), they know nothing about the app.

It keeps showing NSURLErrorDomain-1012. Can’t login. It keeps showing NSURLErrorDomain-1012. Reset password didn’t work. Delete App and re download didn’t work either

Alight needs to hire competent IT professionals. They don’t seem to have a capability to fix issue with login and passwords. I’ve heard this app works great, if you’re ever able to login.

Broken links. For Boeing users the links are broken and passwords don’t work.

Horrible!! Very buggy. Horrible app!!

Getting an error. The operation couldn’t be completed. (NSURLErrorDomain error - 1012).

Error message operation can’t be completed 1012. Cannot login into app 1012 error in reimburse me app.

Can’t log in. I cannot log in.

Random. App just randomly stops working