Alight Well App Reviews

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Mania log edits. Review is basic. Is there any way to edit a log that was put in erroneously?

Horrible laggy app. App is slow and poorly designed. Seems like there was no effort put into the user experience.

App not responding. When I enter the name of my employer it always comes back and says choose another provider. Never had this issue until a few days ago. Sent an email and received an automated response that the issue had been resolved, yet it hasn’t. No once cares about any issues with the app.

Poorly designed app and poor customer service. The account creation prompts were awkwardly sequenced. It shouldn’t ask you to choose a username and password when it isn’t going to count, and the next screen asks you to enter your information to sign up. Also this hasn’t worked from day one of trying to use it. All I am able to do is log in. I have written to support several times about the issues I experienced and have received no help, I feel certain they are not even bothering to read the description and screenshots I sent. I wouldn’t have downloaded this app if my company didn’t use them. If I could have given negative number of stars I would have given negative 5.

What’s wrong with the app?. Got the same message that I needed to download a new version of the app in order to log in, and when I tried to download it, it stalled and deleted my old version. Can’t get the update. Help!

Terrible. Literally the worst app I’ve ever used. Basic functionality is broken and every link takes ages to load (if it ever loads at all). It’s insane they can charge companies money for their employees to use this.

Worst app ever. Hard to use and slow

Worthless. The last several times I’ve tried to open this app, it tells me a new version is required to login. And yet there’s no new version in the App Store. I uninstalled and reinstalled it and got the same error. Even when it was working it was next to useless.

The app isn’t working. Using it to track my steps to sink with my Apple Watch. Can’t even login in

App asks for social security number?. Why would I do this on my personal phone? It’s not secure

Who designed this?. Big yikes. We used to use virginpulse which was 7/10, this is like 2/10. Do better please.

Very Slow. This app takes 30-40 seconds to load every click. Please improve peformance.

Terrible App and Customer Service. App is basic, not interactive, no way to fix an error if you make a wrong entry, customer service is robotic and can’t fix or reset issues. Disappointed that Meijer left Castlight for this wellness program.

Horrible app and customer service. I have been using the App Store for nearly 10 years, this is the first time I write a review. The app is awful, it barley works if any, customer support is a joke. Ask your company to switch away, we have asked our CEO to switch away from Allight Well.

Can’t even log in to this app. Can’t use the app on my phone. It won’t even let me log in. Now I’m locked out, and beyond frustrated. I can log in on the website, so I know it isn’t me. Terrible.

Terrible. This might be the worst app I’ve ever used. It takes forever to go between pages (60 seconds in some cases), the app crashes often, navigation between different pages and areas is unclear or takes too many clicks, it makes me log in constantly, I get a network error constantly and I have to kill the app to get back in. My company uses this app as a way to provide rewards for health tracking but I’m starting to think the app is terrible on purpose to discourage people from using it and getting rewarded. Why not just pull my data from Apple Health and/or MyFitnessPal and reward me for getting steps and tracking my eating instead of making me do pointless challenges and journeys. It’s clear that the purpose of the app is to get your data so they can sell it or use it to their advantage, not yours

Zero stars. All I want to do is edit my steps in my Andes Mountain Challenge. No thanks to you I finally figured out what I needed but now I need to edit my steps. You know a app is bad when the developer does not respond to any reviews at all.

Horribly buggy and slow. I’m surprised any company uses this, perhaps it’s slow and buggy in purpose so they don’t have to give the rewards. Super frustrating app.

Why won’t you work. App won’t open, telling me I need to download new version to complete task!? Was functioning yesterday…

Needs more apple health integration. The app pulls steps from apple health but no other workout information. So you need to manually log peloton, swimming, or basically any other information that’s already available in apple health.

Alight unwell. I wish a different healthy influence provider pathway had been selected. I pray no other associate has experienced what I have. Poor support. Received auto generated emails from support team with blanket statements covering any possible issue. For some reason only able to earn half of the rewards equal to all the known associates who have freely shown me what they can earn. Support says it is impossible to earn rewards above what I receive, and yet many associates earn double my rewards. I feel personally discriminated against because of this major fact of inequality of reward benefits. Receive contradictory responses about my issue which appears minimal to every individual but myself. So far for a year have been earning half that of my peers each and every quarter. I see no end to the continued limitation to my benefit issue. Alight does not care it is what it is.

Horrible app. When I enter my activity it’s just spins and says “updating”, I have to force quit and then wait 10-20min to login again and see if it updated. I linked my iPhone for step tracking, it never works. I click update steps and it just spins. I have to unlink and link my iPhone everyday to get my steps to synch. I’m only using this horrible app because my company is having a fitness challenge.

Primitive and Not User Friendly. This app is horribly designed. The fact it requires a log-in verification every time is beyond me. It’s supposed to be counting steps, not holding sensitive personal information. At least provide an option to have no log in! Second, to get to the screen where my team, my personal, and overall steps are tracked is confusing and should be the first and most clear screen. All the other sides should be options that I never look at unless intentionally. Third, why are my steps not configured to refresh automatically with my linked devices? Every other health app is able to do this, I can’t imagine why this app wouldn’t. Fourth, I can only manually input steps if there is no linked device. This is also very primitive and dumb. Overall, if my company wasn’t using this app, I’d never download a glorified step counter that does a worse job than the basic preset apple activity app.

Unusable. Text box way too small. I don’t want an app that’s a headache. Employers: please don’t use this service for step challenges. It drains patience and energy from your employees!

Still in the dark ages. This has to be hands down the worst fitness app around. While the health app automatically will track steps this app requires you to manually enter again that steps were completed. Even though it indicates screenings and routine appointments will automatically be reflected it doesn’t do so making it almost impossible to earn quarterly fitness bonuses from my company. I am a fitness junkie and I am frustrated and discouraged by this stupid app so I can only imagine how my colleagues feel whom I am sure have long given up. Raytheon if you read this dump this stupid app and either go back to Virgin Pukse or find something better.

Nothing but glitches. I’ve barely been able to use it lately. Keeps spinning and logging me out, then saying I haven’t registered or it can’t find my company. This is ridiculous.

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