Crunch Fitness App Reviews

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Good App, needs work. Hello, I like that the app can be used to check in. However, it doesn’t always pick up my check ins. I was there today and scanned my barcode on my phone 3 times because I’ve found that often when I scan more than once it’ll take better than when I scan only once. But when I checked later when I was I the internet if it had taken it didn’t. I didn’t see any proof that I had even been there. Please fix this if it’s an app issue.

Great gym, sucky app. I love the location I go to, please don’t get me wrong about the workout. The app is absolutely terrible though, it’s like they fired everyone on the team a couple years ago and just forgot about the app. Trash app, just get the keychain to check in. Also a life hack: Screenshot your check-in barcode so you don’t have to wait 5 minutes for the app to boot up and have to stand awkwardly holding up the line at your local Crunch

Was great before.. Not sure if it was an update or what, but the app stops syncing workouts with my watch and iPhone. Problem started in the past 2-3 weeks, prior to that the app was working great. Would be 4-5 stars if it wasn’t for the recent issues which many seem to be having. Only fix is to delete the app every few days and reinstall , works for a few days then happens again.

Log in issues. I recently just got my own membership to be able to have my own so I can come and go as I please without waiting on when my husband is ready to go, well I’ve used it for a whole week or 2 and now all of a sudden I’m logged out and I can not log back in this is ridiculous it keeps saying email and member don’t match when I even took a screen shot of my login info the day I created the account but they can only find me on the computer but this app will not recognize me this is so frustrating I’ve never had a problem before and neither has my husband this issue needs to be fixed asap!!!

Bug?. Trying to sign in and I can’t access my account linked to my email. It says there’s no email to send “forgot password” to, though I get emails from crunch on it, so in an attempt to create an account, it won’t let me due to my keycard being invalid, even though I’ve been using it to check into my gyms

Decent but could be better. Touch targets in the workouts section of the app need to be bigger to avoid accidentally closing exercises when trying to edit. Also, there should be a field to add notes for each exercise ("heavier next time" or "point toes to avoid knee pain", for instance).

Just wish the app and gyms were in better sync. I’m not sure why so many people are complaining about the gym when these reviews are for the app. Moving forward, I hate seeing that I cancelled or was a no show for a class that I attended and turned in my ticket. It’s for the same class 😤! I shouldn’t hear an employee tell me yea the app has problems/glitches. Honestly, what app doesn’t? They should be able to go into the system and correct that. At this rate what other purpose and benefit is the app smh. I may as well just call the gym every time to sign up. 🙄😒

Data updates are subjective. The app features competitions for prizes if you complete a set amount of activity by minutes that don’t get updated. Last month I had 10 points short on activity and got ripped off on 3points. This month the app isn’t updating any of my activity at all. The leaderboards are inaccurate because my activity levels are way beyond what the app says compared to my fitness activity from my Apple Watch. I contacted customer service and they told me the local gym is in charge of updating that data. I emailed them and they still haven’t corrected the issue or replied back to me. Shady or lazy but either way unacceptable.

App Crashing. My rating reflects the current version. I’ve used this app for years to book classes and record my progress. But the new update crashes before the app can completely open. I’ve tried restarting my phone, restarting the app, re-downloading the app and nothing works. I emailed support, who asked me some questions about my device, but they have yet to offer any true help. It’s been 3 days since I’ve received a response. Needs a fix ASAP

Can’t Login. I haven’t been able to use the app since signing up. It’s annoying to have to stop and give my phone number just to check in. I’ve tried to uninstall the app and reinstall and I always get a message about the app needing additional resources and I say OK try to create my account and always get a try again later error. This is annoying and I haven’t even had my membership two weeks and I’m ready to leave because this is inconveniencing.

Unable to log in. I just registered to a gym a month back and I thought I created a login. I tried to log into the mobile app and it can’t recognize my email even though I have an email from them confirming my membership and my personalized login. I can’t reset my password because it doesn’t recognize my email so I try to create an account with my agreement number online and it says I’ve already created an account.. this is ridiculous I can’t reset my password or figure out if I even made an account or not.. please fix this issue.

Easy to use, essential at busy clubs, could be even better. The app makes signing up for classes straightforward, especially when tied to one’s calendar. It would be terrific if it included a waitlist function instead of members checking the app constantly for a cancellation. The classes at my club, Park Slope, Brooklyn, often fill to capacity, some in less than a minute. Kid you not. Members set timers to sign-up and timers to cancel so not to get charged a fee. And time to switch out the photos!

Check in’s doesn’t work. I have spoken to management about my bookings on the app. It is unselect able. Manager has tried new email, new customer number and new contract. I have deleted and reinstall this up many times and it doesn't work. I cant book classes and therefore they dont let me in the class when it is full class. My iphone is up to date. Not sure what to do to make it work!

Nice but annoyed. I find it very frustrating that I can’t sign up for classes earlier. It’s 10:00 am. I should be able to sign up for a class that is at 5:00 pm tomorrow. I would love to sign up a few days in advance. I get having a limit on total class but we need to be able to plan ahead more. *and please don’t tell me to call or email to resolve the issue. You should fix this to make it easier for members. It’s my first week and it’s already annoying.

Booking classes. The app is great to be able to look at the class schedule and scan in on arrival. However it is extremely frustrating that you can’t book classes in advance. I would love to be able to add it to some sort of “my favorites list” of classes I plan on attending and then have to confirm my attendance closer to time. It would definitely help people with accountability and planning ahead.

Money hungry corporation. I went to my home gym to cancel my membership and the lady working at the counter said it was fine and I wouldn’t be charged anymore. They kept trying to charge my account every month so I blocked the transactions. After about a year I get a call from a debt collector saying I owe them money because my membership wasn’t cancelled properly that I needed to have it in writing I couldn’t do it verbally.

App enhancements. Can you please enhance the app to show “status” of a class I. E how you show once it’s booked but show what for “full” / “open to book” / “cancelled” etc. in addition you should provide more clarity when attempting to book that you can’t book more than 22nd ahead - should be one of your standard bullet points along with the others. And please don’t reply to send you email on this (as it seems to be a trend with all responses) as the purpose of the feedback feature is to send feedback this way.

Took Away Points With No Warning. They removed the reward points without sending any information out on it- I had earned points that I never got to use. I also redeemed them for a sweatshirt that never came. Waste of time. App is useless besides for occasionally working to sign up for classes. Doesn't even always work for that. Crashes a lot. Still very upset about my wasted points.

Needs improvement. App isn’t all that great. Used to sync with my Apple Watch activity and now no matter what I do, it doesn’t work. It’s very aggravating. Crunch o meter never works even though our gym is a very busy location. I keep checking for an app update since I’m not the only one complaining about it and there hasn’t been one in months. I wonder how many things need to stop working before they properly fix the app .

Crunch o meter. Just wondering why the crunch o meter is not working in the app and no where to be found on the web page?? This is for the Virginia Beach location. Went today and way too many people for my taste. Would like to have a heads up on how busy it is to ensure I can get a complete workout in with having to be there 2 hours waiting for equipment.

The inaccurate app. I’ve been using the Crunch app for a year now. I use it to monitor the activity points and standing amongst other members. However, the app needs an update asap. My activity points that is registered is not reflecting on my ranking. This prevents me from attaining goals during crunch sponsored contests. The app needs a refreshment.

Money Grubbers… for a Poor Experience. It’s so unfortunate that Crunch gym is just as money hungry as every other sniveling corporation out there. I signed up thinking that my gym experience would be a fulfilling one where I could feel valued by the company I paid money to every month, but come to find out I’m just another number in the system for them. I say this because I was CHARGED for showing up to the gym 30 minutes “late”… mind you, I was not taking a class. I use quotations because I was just showing up to use the facilities on my own time within a period of two hours. I work out for two hours, so I felt as if I could come at any point within the two hours. Apparently, I cannot (even though I PAID IN FULL) for the two hour session. I was charged $12 on top of the already egregious membership fee. For a gym that does not know how to manage its facilities or member capacity at any given time. I’d say such a shame, but really there were no redeeming qualities so I’m just left with an lighter wallet.

Map of all crunch gyms. Please bring back the interactive map with all the crunch gyms, it was so helpful. There were absolutely no problems with that map, no idea why they took it away. As someone who travels for work constantly I was relying on that map to show me where the closest locations were… now I have to search on Yelp or google. This app is less glitchy but it’s missing the one feature I loved so much.

Creating Fun Workouts!!. I am loving this app more so than ever! I didn’t realize the app had functions for you to create workouts with, so you can keep track! I love using it so it looks like I know what I’m doing at the gym, and creates less hassle when I am unsure what to do if a machine or space is taken up that I had in mind to do. Such as, “oh, I can’t use (insert type of machine here) machine since it’s being used?? Let me check the app of what I can do instead!” And so far it hasn’t let me down! I find it funny how they have the animations for the burpees, but it does the job well to know how to do the movements. As for booking classes, I wish there was a way you can see how full the class is, and make it so there’s a waitlist to then be notified if we’re in it. Kind of like how OrangeTheory and F45 have their classes set for scheduling purposes.

Frustrated with little to no technical support. I’m really sick of this app; it malfunctions regularly, which prevents me from signing up for classes that full up quickly. I pay extra as a Passport member, and have been at Crunch for over 20 years, but this app is a source of constant annoyance and frustration. Asking for tech support is pretty pointless as they get back to you several days later. Membership dues keep going up while the app quality is atrocious!

App missing important info.. I feel like most people appreciate gyms having apps in order to check how busy the gym is. This apps doesn’t have that (even though it has the icon to click and check it), the hours of operations (which is important during holidays) is kinda tucked away and im not sure it reflects holiday hours, the Kid crunch hours are not posted (which for the people who rely on the KC to be able to workout it is definitely a need). In my opinion the 2 most important things this app should have, it doesn’t have.

Beware. Crunch gym will lie and manipulate you to prevent you from canceling your membership and take every penny they can from you. After moving out of town to provide in home care for my grandma (who was dying of brain cancer), I tried several times to cancel my membership both in person and over email. They refused and told me that I could not cancel at the gym that was near me; I had to go back to the original gym I signed up at IN PERSON to cancel which was in a completely different city. I contacted them over five times through different ways and they still refused. I explained my situation. I asked if I could freeze my membership. They refused. It does not say this anywhere in the contract I signed that I need to be in person at my home gym to cancel. After being unable to go to my “home gym” for four months, I finally had a debt of $80. I went in to the gym to cancel. They then proceeded to charge me an extra $70 on top of this amount for my “yearly dues and late fees”. They had no sympathy and they BLATANTLY lied in their contract. How can you just refuse to allow a customer to cancel? How can you lie about what is in a signed contract? How can you put a hit on their credit unless they pay a debt for something they do not and cannot use? This is completely unethical. I hope they close down.

Terrible in-app experience. I’m asked to login every time I want to see information such as check-in history. Normally if I’m in the app already and can have access to my profile, including changing it, it doesn’t make sense to be asked to log on a page outside the app to see personal data.

The Staff gave me the wrong information and I paid for it … LITR. signed up February of this year for Crunch Fitness in Murrieta CA. When I joined I was offered a free session for a personal trainer. I took the offer and after which I wanted to start sessions with the trainer. Now the trainer had told me that I would pay as I did the sessions. Now fast forward a few months I have left murrieta and moved to another city. I was still getting charged $420 every month for the personal trainer even though I never paid for any sessions! Now I tried several times to cancel on the Crunch website with no help and getting error 404 messages on the login screen multiple days. Now I called the manager with my dilema and they told me they hadn’t had issues with the website and that there was no chance at a refund even though the actual trainer lied to me and gave me false information. Don’t go here the management is not helpful, the trainers give you false information it seems to me all that it is about is the money. I wish it wasn’t true I was a member we there for many years when I was in high school. And immediate singed back up after returning from the Military there. But I don’t feel comfortable giving my money to a company that showed little empathy or attempted to work with me on their errors of their personal trainers and their website.

Good app needs work. Love how I can keep track of my workouts that my Apple Watch can’t and will sync data to my watch. However in reverse is glitchy at best. Had no issues the first couple of weeks, but for no reason at all(no updates on the app, my phone, or Apple Watch) has stopped tracking. Verified all my permissions were on, and still isn’t working. I reported the issue and felt they gave me the run around and seem to not care. Would rate 5 stars when this issue is fixed

App tracks. App works fine. I denied this app’s access to my location, don’t want them tracking me(I don’t care if it’s weird, that’s my preference). I drove past my crunch and and a push notification came up from this app mentioning that I was close by before disappearing before I got to look into it.

Cheaters can log as many points as they want. There is a girl on my app every single month and she doubles me suddenly one day after she wasn’t even in the leaderboard and she does it every single month!!! She is a cheater.. and I workout every day so there is not way she is being honest!!!!

Do you workout?. Seriously though, the track a workout search specifically is painful. It’s almost like whatever product manager or designer involved doesn’t workout or at a minimum, doesn’t track or log their workouts in a app. This is coming from a PM, y’all can do much better. I’d start with muscle group, then exercise type Thanks

Big problem with the “crunch-o-meter”. It is super inaccurate and every time I look at the meter it is always really low but then I come into the gym and it is packed. The crunch gym that I go to has very little equipment and I get a better workout at my home gym. The only problem is that none of the other gyms in my area are any better.

Tracking workout points. Is there a bug that can be fixed out workouts aren’t always added the same day and I’m A competitor on the app so I’m losing cause workouts aren’t adding after workouts you have to refresh 1000x for them to show up please fix the issue 🙏🏼

Check-in monthly chart is broken. Fix your bar chart for monthly view of checkins- it’s been broken since the last update (aren’t updates supposed to be improvements?). It used to show the sum of check-ins for the last 12 months. Now it’s just showing the same view as the daily.

A great gym for experienced people !. I am really enjoying this gym! It has everything I need and for a great price. I was looking for a floor gym with mainly floor equipment and this gym has just what I need. I am very pleased with the overall experience, highly recommend for experienced people.

Classes missing & not user friendly for Adding Workout. I try to log my workouts but can’t log a Heavy Hitter class, for example, bc even though it’s a Crunch class that I book on Crunch app to attend at my Crunch gym, it’s not listed. But if I go to my “Attended” history, there it is. So why not allow us to log it in order to track progress and count toward challenges? Crunch classes should be automatically listed. And logging a weights routine is impossible when the only option is to log each activity (e.g. bicep curls)individually, which would take much longer than the actual workout. Was hoping to use app as a log and way to track progress but can’t due to missing class titles and the tediousness of trying to enter workouts. Al so, why can’t I log a workout from 10 days ago? Why the limit when it’s still in the same month? This could be a great app if it had better integration with gym classes and easier logging capabilities.

Useful & Frustrating. This app helps me organize my workouts throughout the week. I ABSOLUTELY love that!🫶🏼 Some adjustments I liked to see in the near future (by fall 2023 🙂🤞🏼): - add “booked classes” to the filter - filter out instructors AND classes you don’t want to see (not that they’re bad, just not right for me) Using the current filter can sometimes filter out new instructors and classes that I would want to try out. And not using a filter at all gives me TOO MUCH information 🤯

“Book Now” error. The app is very user friendly but there’s a glitch going on that doesn’t activate the “book now” button for some. I cannot reserve a class on the app so I have to call ahead to the gym to reserve a class. The gym is popular so the classes fill up quickly so if I don’t call I would miss out. Can we get a fix since no Crunch employee knows how to fix this?

Useless. I don’t get the point of this app. The only functionality I really benefit from is signing up for online classes. And maybe the barcode… if that works. Haven’t tried yet. I’m unable to track my activity; it just says “can’t load data,” which is annoying because tracking my activity would’ve been a motivator to me. And then the Crunch-o-meter is pointless. It displays at under half capacity, but then when I tap it it says it’s not available at that location. So why bother showing it at all if it’s inaccurate? Then we have the EGYM thing. That hasn’t been explained at all. Is it free? As far as I’m aware, there is nothing on the app that says one way or the other.

WORST CANCELLATION EXPERIENCE. Nice inside but never quit after you sign up, you CANNOT cancel by phone, email, or online! You can only cancel by in person but not at any gym ONLY THE EXACT LOCATION YOU SIGNED UP AT. So when I moved and kept crunch I had to go back to the state I where I signed up, or send a cancellation via SNAIL MAIL which took a month to process. Also, they continue to charge you every month youre behind even though you cant use the gym when youre behind. And they slap a 30% late fee on top as well!

Crunch-o-meter. Please show the name/location of the gym being displayed in the crunch-o-meter. It seems to always go back to the “home” gym, which I never go to. (If I update the location in crunch-o-meter, it should stay on that one the next time I view the app). Thanks!

Garbage app. I got the $30 membership for the classes but I cant even book any because the app doesn't provide an option to “book” them. Instead, I had to call ahead to get someone to book them for me which is a hassle?? I just think it defeats the whole purpose of the app if you cant even book the classes on your own. Yes I have updated the app and no luck.

Apple Watch app. Offers a companion watch app. The only thing I’d want on the Apple Watch is to be able to check in with it. Not there…booo!! UPDATE!! When you open the app on your iPhone, open the barcode and add it to your wallet and then you can check in with the watch and leave your phone in your car. 🇺🇸 Woo hoo❗️ U-S-A, U-S-A‼️ 🇺🇸.

Adding check-in barcode to Apple Wallet is broken. There is an error trying to add the barcode for checking in to Apple wallet. “Barcode not added. Please try again later”. Please fix. Apple wallet was much easier and faster to access.

Bad business all around. This gym charged me more than $500 a month for a membership and personal trainer. They didn’t provide all training I paid for. When I asked for all missed sessions they told me that I used all of it. I tried to cancel membership multiple times but they keep putting me on hold. Two month later they called me and told me that I must pay. After I refused they reported me to one of the debt collector, ruining my credit history.

needs an update. Current version of the software of the app is causing it to crash before even opening the app. Since iPhone now has a new iOS update the Crunch app does not support it and is crashing. Hope your crunch team can fix this. Before the crashing as of recent the app is amazing

new update focuses on products not people. UPDATE: 2nd time in a few months i’ve been locked out of class reservations bc the app doesn’t appear to have any connection to the gym’s computer systems. as per a Crunch employee “oh yeah. it’s a piece of F*!#ng S#!t” newest update seems more focused on selling - products and referring a friend are now on the home page and there is an entire tab selling their partner products. products shouldn’t be more easily accessible than class schedules.

“Live data” on gym business has no basis in reality. App’s description of how crowded the gym is in real time has absolutely NOTHING to do with the actual crowdedness of the gym. The app literally shows a gym as empty as possible on the crunch-o-meter and I show up to a doghouse of 14-19 year olds and roid heads taking up every single piece of equipment and being rowdy in the locker room. This occurs for more than one location. The app is not only consistently wrong by over a 60% margin, but today was wrong by a 90+% margin. Literally less than worthless feature. Otherwise the app isn’t superb at letting you choose the specific location you’d like info on. And crunch itself costs a lot and it’s hard to get the value out of the membership when I can’t complete workouts due to crowds. Update in response to developer response: I have specifically pointed out what I don’t like about your app. Please work on fixing the issues rather than trying to look like you care by posting empty “please reach out to us” responses to reviews.

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Crap. The app is no good for Canada and no spot to book gym time. What’s the point? I guess you get what you pay for

Design. Like the new design

Can’t join groups on this app!?. I just joined Crunch and it will not let me sign up for the group fitness classes on the App!? Anyone else having this issue?

Won’t connect to Fitbit app. I really wish that it would let me connect to my Fitbit app so that it will auto full workouts. It worked for my dad but I can’t make it work on my phone. Please fix

Why?. I have so many questions for the person who authorized this new update. It is trash. Why can I not view my check in history right on the front page? Why can I not edit the amount of calories I burned when logging a workout? Why is tracking workouts so difficult now? Sure, it looks great but it’s impossible to use now.

Can’t edit anything. I’ve changed locations but I can’t change my home gym on the app. The staff don’t know how to fix it, no one emails me back, and your “app support” just takes me to your webpage about the gym.

Terrible All Around. I can’t book an online gym session and there’s no way I can contact anyone to solve this

App Doesn’t Show check ins. The app is pretty useless. I use my phone to check in everytime at the gym but for some reason it doesn't keep track of the checkins. Shows 0 for the amount of times iv been to the gym

Cant connect Fitbit??. When I click “connected apps” it says “we’re sorry! Something went wrong. Please try again later.” I literally just signed up w crunch TODAY with my son and it worked on his phone so this is already bad vibes

App never work. Im surprised a company like that cant figure out how to make online bookings work...anytime i try to the request fails and all the spots get filled up....if this keeps happening i might have to look for a new gym for the sake of my mental frustration.

Don’t bother downloading not with the aggravation!. I have never seen anything as useless as this app in my life ! What’s the point of having a app if the members at your club can’t even get on it to book a workout session. Total Garbage !!

Bad. I always com and I have a member ship and sometimes a lady stop me and this time she kicked me out. I canceled of her

Crunch App. The app is unbelievably complicated and slow ,booking a time becomes a all day challenge

Can’t sign in using app - in Canada. I just joined the club. I cannot sign in via this app, but had no problem creating an account and signing in on the website. Also I initially tried to create an account via this app, but got a message saying that this can’t be done in Canada (must create account on the website).

Stealing. Taking money with out u know and also every year they must take $90 for the machines.

One of the worst app ever. One of the worst gym and app ever. The app doesn’t allow you to book slots. Don’t ever get there membership.

Garbage!!!. This app is a piece of garbage. Never works and all it ever says is “please try again later” while trying to book a workout. Even when a session is finally booked it says “session was not booked, please try again later” and then the app crashes. Only to find out upon going back into the app that it actually was booked. This app needs a ton of work.

Doesn’t Work. App doesn’t allow booking times for the gym which, for now, is required. For me at least this app used to work for bookings, but now it doesn’t. Absolute trash. I’ve done the usual uninstall etc but it’s still useless.

Useless. 90% of the times doesn’t work

Crap app. This app does not let me book my session even when I am at the app right on time, always say “Request timed out”, come on crunch, spend some money on it. Going to cancel my membership if this keep going to happen

Can’t remove banner from notification centre. I’ve cancelled my membership due to moving and deleted the app, but the notification whenever I’m near a crunch fitness still pops up and it’s really annoying.

Can not book for Covid. Does not allow for booking class times (aka gym time)

Useless app.. freezes and can’t book gym times. Total joke. You wait around to book an upcoming gym slot and the app freezes. Once the app unfreezes all the spots are filled up. Really frustrating

Useless except booking class. No other use but to book class and i guess the bar code if you don’t have it save in your wallet or you don’t have a fob.

Bad. Cant book a workout just like everyone else. Useless

Garbage. Why there is no 0 start one is too much

Cant book a spot. Cant book a workour spot

Don’t sign up. Useless app, worse website

Broken. App is completely broken

Works in Canada. All these reviews are outdated, the app works totally fine in Canada. This app doesn’t deserve a 1 star rating.

Can’t book class. Can’t book class with their app

It’d be great if it worked. Just joined Crunch and downloaded the app yesterday (Sept 29, 2020) and it doesn’t register when I check into the club. It also doesn’t log my workouts, won’t allow me to connect some of the “connected” apps it supposedly supports and as of today, I can’t access my account through the app. I thought it might be due to the new iOS, so I installed it on my second iPhone with the old iOS. Exact same experience in that device, so it’s the app. I’d give it less than a star, but I can’t.

What’s the point of this app?. It doesn’t let you book the time for workouts. Just an app for wasting your phone’s storage space.

App sucks keeps crashing can’t book. App sucks please fix it, can’t book a spot keeps giving me errors and it’s happening to many people I’ve talked to

Totally inept. This app works as good as the equipment in the gym. Neither is reliable and issues take forever to be resolved. This is an appointment app that is modelled countless times by other businesses yet this organization continues to disappoint in new ways each time. Yet during COVID there is no other option but to use an inept app from an inept company run by inept owners.

Doesn’t Allow to Book Gym Session. The gym sessions get fully booked within the min of opening and every time I try to book a session (setting timers on the hour) the app doesn’t open the booking page... Literally wasting 10 attempts a day trying to book a session. It’s like they’re taunting you with no chance of getting into the gym. I bought a fit4less membership because of this.

Useless for Canadians. Come on Crunch, get your crap together. You’re gonna lose a tonne on of people with this nonsense. Who ever does your web and app development needs to be fired. Pathetic web interface as well.

Deserves a zero. This app would get a zero if I could give that. The app is useless and doesn’t work. The booking system sucks on the website also.

DOES NOT WORK. You cannot even login to the app. You need to still use the website. The website is terrible also—my profile information is not in sync with the actual gym location I go to. I’ve called numerous times, nothing has changed. Website also sucks and crashes pathetically.

Fix this. App is trash keeps showing error or not loading any schedule as if you guys are closed setting alarms even to try to be first to book and get error and try again later

This app is useless for Canadians. I wish I could give this app 0 out of 5

Terrible App. It’s great if you’re one of the few members that are allowed to log in. Pointless app for my phone as it won’t allow me, a member, to log in. Called my gym, received no help what’s so ever. Useless.

Worst app and website. Couldn’t able to book any single class.😪

Canada issue?. Was told to download app for opening of Stage 3 businesses... can’t log in. Only on my laptop. Seems good as a guest but not helpful for me as a member... if I can’t log in

Can’t log in with app.. I can log in to My Crunch account on my PC and my phone (using browser) but can’t log in with the app. Deleting.

Errors Galore. Hard to believe a gym franchise app can’t get user account setup correct with Errors EVERY SINGLE TIME

awful. App is buggy, it lags and crashes

Problems. Does not allow booking

Terrible. I set my alarm and am on the app refreshing the app constantly a few minutes before you can even book. I was able to book the first couple times I tried but now I can’t even book a gym time because the button to book is grey and I get an error message. I’m paying for a membership but cannot even visit the gym and the cancellation fee is very high so i’m trapped just paying them every month for nothing. PS otherwise the gym is great and the equipment is great but this is an app review and the app sucks!

Worst app I’ve ever come across. They don’t even deserve 1 star. I’ve been trying to book for 3 days and it crashes every time a new booking window opens. Legit getting charged for a gym I can’t even attend because the front office is too cheap to create a functional app. You guys need to fix this asap or go out of business and get replaced by an actual competent fitness facility.

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Best gym I’ve ever been to. The workers there are amazing (especially Caitlin). There very polite and help with any problem I have. Also keep the place clean.

Poor Customer Service - Being scammed Highly likely. Phone communication is poor quality. Hold times were extremely long, and help provided was limited. Staff scam you of your money at any chance. It’s clear the employees don’t care about you as a person.

Bad app. I have installed and uninstalled the app more than three times and I still can't book any classes and many times I can't see them either. to know which classes are in the week I have to tell friends to send me the schedule of the week by screenshots

Updating the barcode. When you try to update the barcode the app didn’t work, says: “successfully” but it continues to show the old membership. They need to improve this app and website. None of them works.

Not enough info. The app doesn’t show explanation of classes, I can’t sort by type or instructor. It just stays on 1 category, doesn’t let you book classes or says there’s an error & try back later.

Can never book classes. It’s always such a struggle to book classes through this app even if all the requirements have been met. This needs to be updated! Super frustrating.

User beware: Sketchy privacy policy. I’m a new member and am excited about going to this gym, so I wanted to download the app. However, after reading the privacy policy (which I’m sure many people I was astounded at how much sensitive would be collected…that’s a big no for me, especially since the only way to “opt out” appears to be deleting the app/online account altogether!

App barely works. App constantly exits while in use. I pay a little extra at Crunch because I was interested in taking the classes they provide, but I can’t even sign up through the app because the book now button is never activated. Will probably cancel my membership because of the lack of accessibility.

Oops! Sorry there’s an error. Just signed up, but everytime I try to create an account in the app it says “We’re sorry! Something went wrong. Please try again later.” Very frustrating considering this is how you check in at the front desk…

Bugs and Crashing. App always crashes when trying to open it, sometimes can’t even get it to open just to scan my barcode when walking into the gym. Miss class reservations due to bugs and crashing.

why all the hate?. idk why everyone is hating on crunch. they’re busy and it cost money? read what you are signing up for and do research and maybe you won’t have such a negative experience. personally everything here gets the job done👍🏼

No Apple Watch Check In??. Says in the app you can have faster check in by using Crunch from your Apple Watch but it does NOT let you when you launch the app from the watch. Some people don’t want to bring their phone in to the gym with them to workout. Please please fix and I will change this to a 5 star review. Thank you!

Good app. When I scan the barcode. It is not recording my all of my. Check-in history

Same experience as everyone else….. I had a sudden move out of state and it’s been an absolute nightmare to get the membership canceled, or even get a response from support. Personally, I try to patronize companies that are in it for the consumer, and work to create a great experience for all, and I hope that you will as well. Find a different gym.

It’s not the App. Giving this a 2 star rating because my experience in transferring to different gyms has been a pain. I have been living in a new city for 6 months and my transfer still hasn’t gone through. Crunch is living in ancient times.

Needs ability to preload multiple workouts. I have multiple weekly workouts I would like to add to my profile so I can cycle between them and keep track but the app will only let me add one work out the day of instead of multiple workouts in advance

Nothing works. Tried signing up as a new member, typed in my crunch card number and it said there was an error. I tried skipping that step and exploring as a guest and it says error something went wrong. I even tried deleting the app and redownloaded it and still nothing. I have an iphone so im unsure if its the app itself or my phone. Please help in any way.

App doesn’t allow me to create account. Everytime I try to create an account it won’t work. Having to give my phone number everytime I come in annoys the staff. It’s really annoying that it’s not working to create an account.

Apple Watch. App doesn’t seem to pull calories burned unless the apps been recently opened. Have to remember to open the app every so often, otherwise it won’t pull/update health data from the health app. Otherwise, not a bad app.

Can’t sign up. I can’t even sign up. Talked to support and they manually created an account for me with a typo in the email so I still can’t log in. They ghosted me for a week so figured I might as well leave a review. Horrible app, horrible support. Outside of the app, the gym is great though.

“Error can’t create an account”. Signed up for a gym membership and can’t get an account to use to check in or for any of the other features. Clearly this company isn’t paying attention because this has been going on for months without a resolution.

Could be better. Wish the App was more accurate. Doesn’t register checkins and work out activity regularly. Not an accurate accountability. Using the barcode on app not always working as well.

Set goals and track progress. The app allows you to set goals and track your progress as well as working hand-in-hand at the gym with great trainers!

Would like to see the checkin barcode on the watch app. So I can ditch my phone altogether and just use Watch and AirPods.

The Forced New Update Broke the App. After being forced to update the app, I cannot login. The app glitches when selecting US and Canada regions, with it only bringing me to a login screen that at the bottom says “Switch to Us and Canada App?” no matter how many times I switch. I am unable to login, my email address and account are not found.

The worst. Nothing about the gym or app is worth it. The actual gym and workers are horrible. Very rude, no customer service skills and currently working with my bank to close my membership because no one at the club can seem to get it right. The app is never accurate tells you no one is in the gym and it’s a packed house. Just no.

App Could Be Much More Useful. Being able to see upcoming classes is nice, although not always accurate. Crunch Live is good but AirPlay doesn’t work in the app (tried on different devices with no luck). Good ideas, but lacking on execution.

Not showing “booking” options for classes?. There’s no booking button. I can’t seem to book any classes, and I qualify to take them at my home gym and with my membership and everything. Really tweaky app.

Can’t book classes. Can someone make it so I can book classes through the app? I’m reading through old reviews and this apparently had been a bug for a long time and it’s still not fixed. This is very inconvenient, especially since the classes are the main reason I even joined the gym.

Not user friendly. App is not user friendly. Changed password but then it doesn’t recognize the password on the app. Logged in online and it’s fine. Cannot use the app. Get message that I have to go to the club. Go to the club and am told they don’t handle app issues. New member and very frustrated that app won’t work

I would like to use the app but. Hello.. The Norwood in NYC location isn’t listed on this app. Can we get it added on?

Just annoying. Doesn’t let you reset password on website or app and says I have to go in person to reset my password so why even have a button that says reset password if it’s not gonna work

Won't let you change home gym. Even though I've moved the app refuses you permission to change your home gym no matter what and will not allow you to book your classes at your home gym as a result

It’s Alright. BUT PLEASE UPDATE THE CRUNCH METER. The app is okay. By being able to sign up for classes and you are able to build your workout with the app. BUT PLEASE UPDATE THE CRUNCH METER! Their crunch meter, which shows if the gym is accurately full, never is accurate! Please update the crunch meter

Workouts cancel. App has nice workouts available to help guide my training. I track activities during my workout and inadvertently touch “complete workout.” One slight touch and the workout ends. Extremely annoying. It needs to be fixed.

I can’t not log in. I’ve tried numerous times to log into the app. I’ve tried in person with employees, as they’ve updated my account in an attempt to fix the login issues I’m having. Every time I login, it tells me it’s an “error”. I’ve been trying for two weeks now and it’s honestly annoying me.

Workouts should populate. The app needs a check in and check out feature so it can save when someone has done a work out automatically instead of having to manually input it every single time.

Signing in to app. I have had issues with the app since even using it. Now I can’t sign in but I am able to sign in on the website to see my membership. I’d like to be able to check in from my phone

Always crashing. I had to re-download several times because it keeps crashing. It’s really annoying when I have to reserve a popular class which gets full within a few minutes.

No longer updating crunch o meter. As the title says, the app is useful. Now it is less than useful other than checking in. The crunch o meter always says light when that is not the case. It never updates.

Fonts don’t support dynamic sizing. As a over 50 member my eyesight is getting worse. To compensate, I increase the font size on my phone. Most apps handle this rather well but the Crunch app still has fonts so small I have to use my classes to navigate. Please update the app to support dynamic font sizes.

Just the right amount of complexity. Pretty decent app, the design of the app is generally easy to follow and it’s easy to sign up for classes if I want to.

Could be an excellent app but needs several fixes. This app has a lot of potential but: 1) Creating custom workouts is a pain (reordering the exercises) 2) Needs to support landscape orientation for tablets 3) Only supports one goal 4) The “Request a Trainer ” form is broken These issues shouldn’t be too difficult to address but they cripple the app for me. Hopefully they’ll be addressed in the next release.

Allowing people to cheat on the rankings and challenges. People are able to use multiple devices for one workout and it logs them as separate workouts. They end up getting double to quadruple the amount of points they are supposed to. It’s not a fair ranking especially in the challenges.

Suddenly stopped working.. I’ve been using the app for a few months without issue and yesterday it stopped even opening! Now I have to search out that stupid key dangle I received when I signed up just so I can go workout. Whatever you did I do it!!

Please hire a new team to fix the app top to bottom. Overall, this app needs a whole new look… I’m mainly annoyed that we can’t see days we’re meeting with our trainer through the app… that makes sense, correct?

No reason to download.. I had attempted to log in twice, creat account. Never succeeded. Same pop-up note always: “something went wrong, please try later”. I tried 2 years later, still nothing. I think I was patient enough.

So many fixes needed. This app has no access to help and won’t allow me to create a new account. I’m a new member and it’s not a good start especially if I’m supposed to book classes on an app I can’t access and no help to support the app for end users. Big problem.

Disappointing. Such a disappointing app. The only reason I still have it is because it’s the only way to book classes. And now with the recent update it doesn’t allow to book 30 minutes before class begins. Why? I know there is plenty of available spots in the class but can’t book it.

Unable to add pass to watch wallet or watch. I live near a crunch and don’t want the notification on my Home Screen all the time. I turned it off and the pass isn’t showing up in my wallet anymore. I also can’t add the pass to my Apple Watch. This functionality worked last week but I got a new phone and it new longer works!