Sesame Place App Reviews

First class App. After several years with an iPhone, this is my first app worth rating. It is by far the best theme park app out there. Take me there feature was perfect. If you are going to sesame place get this app. Outstanding job Sea World Parks!

Doesn’t allow login. Can’t use the digital features since their login servers don’t work. This makes the app useless to me.

Non Functioning at the Park. During the most important time, the app was completely non-functional. Kept getting login errors, weird glitches, and was unable to pull up season pass or reservations, or use the map. After a reinstall, I was completely unable to log in through the app at all for the rest of the visit. Seems like maybe there were some server errors and this was bad timing, but a very disappointing experience.

Ok....but no show times!. I have yet to see show times working on this app. That is really what I use it for as a season pass holder who pretty much knows the small park like the back of her hand. But it always says n/a next to all the shows. Fix that and it would be great.

Annoying functions. You are unable to “go back” to the previous screen; you have to start your search from the beginning on the app. A “go back” or arrow option for the pages will help a lot! Please look into this.

Buyer Beware. Booked our entire vacation around Sesame Place, we did a vacation package which included a vacation pass, and 5 day hotel stay, and a dinner with Elmo. We got to the park on Friday May 27th at 10am, our 5th year anniversary with our 2 year old twin boys. By 1100 we had ridden every ride that was open in the park. There are maybe 20ish available rides, and only 4 rides were open, the “water park” was open but all the slides were closed. The park did not warn of staff shortages, and we were told “when the kids get out of school they’d open other rides” and “if you come back tomorrow most should be open.” They offered a pass to come back, but our vacation package included a season pass- which we didn’t plan on using for anything but 2 days at the park. I wish I had just bought a hotel with AMEX and used my 1 free military entry. Instead I’m out $300 or so, the park would not refund it after talking to 6 people, and because we did not fly to the park AMEX insurance could not reimburse our loss. I finally convinced someone to cancel our dinner with Elmo and got $100 back, we left at 1:30pm. I was irate, it took a lot to calm down after that experience. Other park goers were just as angry, and were getting the same run around. If you can’t staff your rides give me my money back. It wasn’t like a “rain or shine” and it rained, you literally didn’t have your rides open which I paid to use. Theft of service. If you’re thinking about doing this as a family vacation PLEASE PLEASE PLEASE do not do this. Even if the park was open and all the rides were available it was $20 for a cheeseburger expensive.

Cannot add to Apple Wallet. Since the app looks more like a port of the website, there must be some link broken with the Add [passes] to Apple Wallet feature, because nothing happens. The busy gears spin for a second or two and then.... nothing. Please fix. Additionally, it would be helpful to engage iOS’s Shared feature for the downloadable park map, to let the user truly port the map into an offline application. (iBooks, Acrobat Reader, etc.)

The app is terrible, but daughter loves SP. So i was a season pass holder, but the way the app never had my information like it shows in the pictures that it should annoyed me. I couldn’t use any of my benefits due to the app never working and i wasn’t going to chance bringing a friend and then being told they couldn’t come in or having to pay when i planned on using my tickets. Even on the website it wouldn’t show my information. I contacted sesame place multiple times to figure it out and got no response. The website would show options from 2018 or something. So i decided to not renew my season pass this year and possibly try again next. Now my daughter loves going to sesame place, but the lack of response from anyone turned me away.

Ticket. I am unable to access my ticket on the app. I purchased the ticket prior to downloading the app using the same email and it does not go over. Also unable to add the barcode which should be an option.

Five Star!!. Very easy to use in the park. Very helpful. One of the best theme park App!

Very annoying. It keep kicking me out and saying my password is wrong so I go to change it and theb guess what….it does the same thing.

Amazing Place. ⭐️🌟⭐️🌟⭐️

Great app for the park!. I’m actually really impressed by this app! It told us the times of all events and the character meet and greets and even gives you directions to the characters based on your location! You can also have all your tickets in one place here. Highly recommend!

App doesn’t function properly. I bought tickets and downloaded the app. Signed up and got an error message for two days. Finally the app opened and now it can’t recognize my purchase made with the same email to have tickets on the app. Customer support is non-existent.

User UNfriendly with functions that never work. This app will cause you and your family intense frustration!! This theme park basically forces visitors to use this app for things like a map and show times, BUT it’s a real pain. Also, forgot trying to make any purchases on the map. It never works and then you have to go to the website on your phone. Seriously, Sesame Place, step up your game! This message is brought to you by the letter F and the number 2.

Fast & efficient. Fast and efficient

Awesome. Very quick and good. I wish we can have a discount for people like us that walk around only. The ones with the app get a discount for fee. Thank you

Awful if for San Diego. Maybe because the San Diego park isn’t opened yet? But totally worthless app if you looking to leverage for San Diego. Directs to Philly.

Helpful while in the park. Overall, the app is quite helpful. However, the events for the day do not update until the park opens. This makes it difficult to plan arrival time when you can’t see what is happening until it opens. We drive 90 minutes to get there and we have missed a lot of the morning events because when we check it at 7am there are only a few things listed. The open and closed rides were also inaccurate over the spring.

Don’t use app to order anything… $35 for max and cheese and 2 hours. They have no way to refund purchases in park and it took two hours of standing around waiting to get hungry kids food. App is fine for schedule but after we finally found the only manager in the entire park that can do anything they said they discourage using the app to order food because they always run out. Still no max and cheese. Sunk cost and sunk time. Leaving hungry hahaha.

Denise. Me and my family went there we had so much fun we love the characters the parade only thing the food is a little expensive and they need more full courts with different varieties but otherwise it’s a great place to take your kids

Overcrowded. I love this park but it is overcrowded and overpriced. I remember coming here years ago. It seemed better than now. I think the ticketing process should be by appointment only. That way it won’t be so much overcrowding especially at this time.

Peggy Fallon. Friendly cast members fast service … welcome show was adorable

App half works. I've written to support to no avail. I can't attach my season passes nor will the past purchases look up work within the app - just tells me "Error. Something went wrong on our end. Please try again later." When really later means never. I try to update my information and the app just spins and spins. The only thing this is good for is a map of Sesame Place (when there) and the day's schedule of events. This has to be improved for a care taker's convenience.

Well Done!. Thank you Sesame Place for this app. Enjoyed the park today and was able to easily find everything with this app. Was able to sort the shows by time and quickly find a bathroom for my little ones. Had a great day!

Great. Great app easy to use

Very nice!. It was very easy to navigate. The kids will love it.

Poor Quality App. This app is basically a landing page for their website. There is little to no information on the app and every button just links you to their website which never loads. Both the website and app are clumsy and information difficult to find. Completely useless app.

Good app. It’s a good app, but it would’ve been better if it had Apple Pay. It would’ve made the checkout quicker since I don’t have to go look for my card.

Photo issue. Loved this until I used it to take photos at the park. They said they saved to my photos but are nowhere to be found.

Not accurate. The tickets for shows or events never show up I. The app. However it shows what I bought in 2014! I continue to add my new passes and they are gone the next I open app. I have added a credit card to pay but it rarely works at registers. It seems that the conveniences added in app are not reliable so what is the point? I still need to print hard copies of tickets, have passes with me and carry cc around park. I have been told by customer service during times app not working in park it is because the park is crowded or busy and app is overwhelmed! What?!?!?

Very useful for the park!. Used this to get around through the map and check ride wait times. Loved it!

App and website. Both the app and the website do not work properly, sign in issues that won’t allow me to review previous purchases and redeem guest passes.

Fun for all ages. Love bringing my nieces and nephews for the summer

Happy Place. Always fun! The characters are great. The park is kept very clean and the overall park appearance is excellent.

Just like Seaworld. Like the Seaworld app, it has all of the elements to make the day right

Wrapper around the website. Skip this & go to the website. Can’t leave a short review, so... went to map function which opened the web app which told me to download a pdf. ¯\_(ツ)_/¯

Best App. Well made app. It helped me lot to plan and attend all shows. The directions on the park map is amazing. Sort feature by timing is fabulous. Some improvement needed in the attraction height requirement. Few of the attractions are not updated. Overall it's a great app. It was easy to find a restroom, eatables and even parked car. Photo feature is also good. A must app for everyone.

Love this place. I love everything about this place. My only small critique is that I do wish that the ingredients of the food that is available had more ingredients listed so I could be sure it was safe for my kids.

Needs and Update. This app is CONSTANTLY slow, doesn’t work, etc. Trying to make a purchase through the app? Forget it. Needs an update or reconstruction for sure. As season pass holders, it’s extremely frustrating!

Update is a letdown. Used to enjoy using the app in 2017 for show times, map directions and accessing barcodes for our season passes. Now it’s basically the website brought to the app with a minor map function. The map isn’t as easy to use as before nor are show times as prominent to find. Enjoyed using the saved card feature before but now that’s hard to find if it’s even there. Had issues as other season pass members in being logged in by barcode and it still asks you to log in again. Very difficult finding season pass exclusive discounts you need to purchase online. Unable to add passes to wallet as before. Very disappointed overall. With this rollout’s features I genuinely went to the App Store to see if there was a new one just for the park as this seems to no longer suit that purpose.

Horrible. I used to be able to have my passes on here to scan, but it doesn’t give an option to enter your new pass info. I tried to do it on the website and it doesn’t do anything. I’d rather save my passes on the app or Apple wallet so I don’t have to always have the pass on me. It would be nice to be able to have your annual photo pass uploaded as well. I have had nothing but trouble using the app and the photo key pass. There should be an option to use your fingerprint instead of having to log in every single time and half the time it doesn’t accept your password. The app needs to be updated!

Sesame place. A little too pricey

Not worthy of Sesame Street. Now that Sesame Place no longer offers printed maps and show schedules, this app is more vital than ever. Which is why it’s a shame it’s such a mess. Basic navigation is terrible, many functions don’t work, and the map is kludgy. Assuming they hired a professional app developer to build this, Sesame Place should demand their money back. The only reason I don’t give this app one star is because it does list upcoming event times, which is probably the one thing most people will use it for. Cmon, guys — you’re better than this! Park goers deserve a first-rate mobile experience... and this isn’t it.

Doesn’t work. The big draw for this app was the ability to use it for your tickets. Doesn’t work, always says there is an error. The contact information on the app is wrong - the phone number leads to a “no longer in service” message, and is different than the number on the website. The app becomes pointless when nothing on it works!!!!

Well thought out. This app contains a really well thought- out set of features. There is a small issue with seeing the top of the map when zoomed in even a little. Keep up the good work!

Terrible. Not user friendly at all! Waste of time! The weather portion has so much nonsense you can't get to the 10 day. Who cares about the earthquake or weather blogs. And everytime u try to scroll up or down it gets stuck. The rides portion not good, top banner/map is stationary making it difficult to see the rides itself. Too many and too large graphics for the app to be functional.

Good idea on the app, but needs fixing.. The app needs improvements. I am not seeing my season passes and every time I try to link it it won’t let me link my season passes. I have tried to see if I could purchase guest tickets from my season pass Benefits or discount whatever the cases but it’s not letting me. The app needs a lot of fixing. When I call it’s like they don’t know what’s going on. I explain and they keep saying that the app is having some technical difficulties. It’s been over a month and I’m getting the same issue. Looks like this will be my last season pass to Sesame Place.

I love sesame place. It is so helpful my kids love seeing the characters and Sesame Street

Best place and app. I love these rides they have and I think it’s the best and the worker are really kind especially when your in the water rides and your a kid who can’t swim the life guards help you

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Need update. I love the app but please push thru an update for events. I live 10 min fron the park and have a season pass. We live to know if there is a special event but the events shown are from may! Thsnk you

Horrible. This app is useless! Why can’t I delete expired passes and add my new ones? I don’t need to have an app that just shows me the website...it used to be good...not anymore!

The worst. This is without a doubt the absolute worst functioning app I have ever downloaded. I love sesame place but please, please, please hire someone to update this and make it functional.

This is just a park map.. And that's the best that I can say about it. Purchases don't recognize your membership so you don't get discounts. It always logs you off. Just not that great. You would think for the amount of money they get and for the people they cram in the park they could make a better more functioning app.

Useless. They don’t have paper maps in the park anymore. I’m clicking on download map in the app. It says “document not available”. So basically there is no way to navigate the park.

Won't stay logged in. The maps are nice. The notifications are useless. Quick pay sounds useful, but won't stay logged. It is anything but quick since you have to type in your username and password every time you try to use it. The only reason I'm giving it 3 stars is because of the maps, otherwise more frustrating than useful.

Does not work. App does not work after recent update on iphone 5s

Horrible. I deleted this app after a day. Barcode scanner doesn't work. I can't attach my passes and I am unable to pull up tickets. If items worked it would be useful but until that happens, not worth the download.

Worthless. It’s a less usable version of their website. Half the functionality, for example zooming, is missing. I’m not sure what the purpose of this app is either than to frustrate park goes…

Best App. A really helpful app.

Maps are terrible. Downloaded this app to find out way around the park. Mainly we needed a map. The maps are a joke. It links you to an image that it opens in a browser window. The map is different depending on what link you push. Most are useless with no detail that helps with anything. A legend but nothing on the map to go with the legend. You will probably download this anyway. You are at the park and need some information and it’s this or the website. They need a better map integration like other parks have.

Not useful AT ALL. You can’t see the map to use it. Everything is so blurry you can identify a bathroom or where you are. All of the show times are incorrect or you get to the show and are turned away. Terrible app. Terrible visit. No customer service

2018. Items purchased online on pc do not show up on app. App pricing was higher. So far this is useless for vacation planning. Will see if useful in the park - not having high expectations.

Issues. App no longer loads for me!! Waiting for bug fixes/updates!

Worst app I’ve ever seen. You can’t even log in and it’s absurdly slow.

Useless. This app will not open in the park. Waste of time because you just get the spinning wheel.

Terrible. App doesn’t even work

Womp womp. This is basically a glorified park map. None of the ticketing features work. It doesn't save your login state, so you constantly have to log in. Pretty lame app. Hope the park is a better experience than this.

This app does not work!. This app is terrible! It crashes if you try to register, it crashes if you try to scan the season pass barcode, it doesn't keep you logged in! Sesame app group - this app needs a lot of work and validation! How did you let this get approved?

Useless. Nothing works. Wasted an hour of my life trying to get it to find my online tickets. So bad it almost makes me hate the park by association, too.

Annoying. I have been trying to download this app for days. It keeps saying I already purchased it but is no where on my phone. I have downloaded other apps to be sure it wasn't my service or phone. All the other apps downloaded just fine.

Sesame Staff needs education. Some staff has told me you can’t use the app for parking; however, other staff has had no problem scanning my Big Bird pass. Also some staff does not know how to scan the app for food discounts. They need education.

Great For Kids To Learn 😻. It has a map with all of the rides and attractions on it! Pretty pictures so kids know what it looks like.

Photos. Good app, but the photos you take don't save to your phone. They just disappear. Would like grip with this if anyone knows how to fix.

No benefits to this app. I was hoping for ride times etc like the Disney app. Basically it’s the web site on an app. Unhelpful.

You can’t add passes to wallet. You can’t add passes to wallet so annoying.

What does this do? Nothing. Useless. Can't open purchases nor attach purchases.

Sesame Place. I just love Sesame Place!

Fix this please. Your app doesn't work. Why bother putting out something that doesn't work. Total waste of time.

Ok, don't trust the info though or you may miss shows.. The idea was great but info not up to date. Show times were wrong 2 of the 3 days we were there. Other info was good and helpful.

Please allow copy/paste of barcodes or passwords. It’s super annoying and error prone to have to enter the barcode or password manually. The sea world app and bush gardens app do not have this problem.

Great but fixes are needed. I really want to like this app, just wish it would allow me to log-in with my user information. I've reset my password 3 times and it still won't give me access to my account stating that my username and password don't match but they do. Pretty frustrating! The rest of the app is very useful and easy to follow but it would be better if I could actually have access to my passes and payment info on the app. Bummer, potentially a 5 star app.

Please fix app. The latest update to this app does not integrate Apple’s wallet or faceID as stated.

Where did all the pics go?. Can't find them even after saving them.

Useless. I agree with previous review that this app is completely useless if you can't attach your pass. I've also written emails to several different employees to no avail.

Season pass holder. You used to be able to access your season pass information in the app and now you can’t do that, also the app is very confusing, every time I try so do something in my member benefits it keep telling to me login to view my benefits, even though I am already logged in.

Just use a web browser. This isn’t an “app.” It’s just the webpage. Save yourself time and phone storage space- just use the web browser. So lame.

Very Helpful. Best idea

I can’t add my season passes to my Apple wallet. Please fix this!!!. This app just keeps loading please fix it

Horrible. As others stated, tickets don't show up. Repeated error messages. Horrible app don't bother.

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