Total Connect 2.0 App Reviews

false alarm and worst experience. just transferred to this alarm company about 6 months ago and this is first false alarm issue. lady left message i had alarm go off and which zones and that they may call police. i tried to call the 800 number back and it took me a good three to five more minutes to get thru to customer service! the robot prompts are terrible and then the guy who answered asked my phone number again which it should have picked up immediately and knew who was calling in from caller id. he asked my ph number, then name, address and finally asked my passcode. he seemed to not know why i was calling! then after asking me the passcode wanted to know my email address! the whole experience with this new alarm company was horrible! i also could not disarm my alarm from the road from my app on my phone! just a horrible experience and i have had several alarm companies over last 20 plus years and this was worst trying to get thru to live person!

The worst Customer Service and Salesman lied.. Can you believe that this company is all about collecting checks by any means necessary. The salesman used my wife’s credit she never wanted this company. I told her to trust me. We can get it fixed. They never took it from her name to my name. I was the one that called met the salesman little did I k w that would be the last time I would see this guy. The third party technician the installer was not telling me that this company sucked all he said is they cut me a check for my installs. I should have been more alert and maybe asked more questions. But I hate blaming myself for other people that are currupt. The salesman was there really to close this card scamming. Not realizing it was in my wife’s name. I signed and off he went never to be heard from again. 15 texts with no reply I felt uneasy. But when my equipment wasn’t working I got no love at all. I stopped paying the bill and paid off the loan I took out for the cameras that do t work. Frustrated with out security and I’ve had to call the police twice. So do yourself a favor and stay away from this horrible company.

Extremely not happy customer. I have had the alarm system for abt 3 yrs now. The alarm part works fine. The camera they could never get to work.. could not connect to my Wifi for some reason. The first attempt to get a camera was abt a year ago, I believe.. they took the camera back down and took it with them.. due to not being able to connect camera to my WiFi. Mind u, my WiFi works perfectly fine with every other wireless product I have had.. so I thought I’d give it another try and called them back out to try to install another camera before I was to leave for out of state for 10 days.. I’m goin to cut to the chase.. once again they couldn’t connect to WiFi and blamed it on att.. so att gave me new router and said everything looked good and in working order. Tried to get a tech back before leaving for vaca and after 2 hrs on phone and climbing up and down ladder trying things the guy on the phone was having me try, I asked to speak with a supervisor.. They could not get tech there before I was to depart so I argued to let me out of contract so I could go elsewhere and they refused..and needless to say, myhouse was robbed and glass sliding door busted out while I was gone. Would have been nice to have a camera working.. I’m still contemplating taking my police report and suing them for the price to replace door ( which I obviously had to do immediately upon arriving home) and my stolen property.. I definitely would NOT recommend amp or total connect.

Need SME features added and some removed. In the app, we need the ability to trigger a panic alarm as if we were at a physical keypad. Fire, police, aux/medical all need to be available in the app. Why? What if someone broke in, my system is disarmed, I lock myself in my room and closet with no keypad. Yeah, we need the ability to trigger panics via the app. TO REMOVE: If a silent alarm is triggered, the app should NOT sound or alert on the phone. That defeats the purpose of it being a SILENT alarm. I accidentally triggered my Silent Holdup Alarm, keypads did nothing, but my phone went off with what the alarm and everything. Defeats the purpose of it being a silent alarm. These are things that should be rectified as soon as possible. There have been many time where I, or someone in my household, have needed to trigger a panic alarm (medical emergency) from our phone and we can’t. It needs fixed.

My front doorbell camera has NEVER worked correctly.. My front doorbell camera does not pick up people ringing my doorbell, walking up to my front door, snooping around the front of my house! My doorbell camera has never worked correctly, and I have never missed a payment and paid cash money upfront for all my insulation and security service. I feel that I am getting inferior service, for my monetary fees. I do not feel safe for my family and my four-year-old granddaughter especially ! We live in a high traffic area in the city, that has its problems. I wish someway, somehow, the money that I spent & continue to spend, on this front doorbell camera, would miraculously start working correctly, because any & all of the calls that I’ve made for service have not corrected the problem. My front doorbell camera is a flop!

Worst security company ever!. The cameras don’t record when people are clearly walking by. They only work when they want to. I can rarely pull up the camera feed on my phone. I had a visitor from out of town set off my alarm. It sounded for 30mins before I was able to turn it off. No one called me to see if everything was ok. Police did not show up at my door. If it was an intruder I’d probably be dead. I’ve called multiple times and had multiple techs come out and attempted to fix these issues. They’re never resolved. I called to cancel my contract and the woman told me I could cancel for $700!!!! The contract doesn’t mean anything if the services aren’t being provided. I will call once more to cancel this contract. If Safe Streets does not allow me to cancel. I will close my bank account so they’re unable to charge me for services not provide!!

The app is okay, the system is terrible. The app works, and it’s finally showing some ease of use improvements (allowing you to add users here, change camera settings), but it stinks when it comes other uses (an example: sensor alarms—why is it going off when nothing has touched it, is the battery low) When it comes to the system, I will never again put this one in a house. We have more false alarms (always in the middle of the night) than we have ever had with ADT or Xfinity at our previous dwellings. The camera is grainy and can only record in 10 second increments (by time someone walks close enough to the door to possibly identify them, the camera has cut off). The window shatter alarm had to be permanently bypassed because the sensor was installed near the kitchen and shutting a cabinet made the alarm go off. Their motion sensors cannot bypass pets, but this was true of all systems we have tried. The Honeywell keypad looks sleek and nice, but that’s about the extent of our enjoyment of the system.

Buggy, hard to sort out issues, Intermittent. I have it connected to our Tuxedo home system and this programs has good intentions but just doesn’t live up to its goals. Quirky, inconsistent, hard to understand and figure out when it doesn’t work, won’t Sync, Syncs Automation but then not the Security Zones, won’t connect to the Panel. Reboot everything and still get the same issues. The hardest things to work with are things that work intermittently and this program does that. Very frustrating. I wish they would get it figured out as it could be a very good program. Perhaps it is trying to do too much and integrate too many disparate applications and it’s not possible.

Terrible functionality. I have used the TotalConnect apps for many years. They have always been slow, buggy and over-priced. I have lived in this house 12 years and have upgraded my security panel FOUR times and still, I switch a Z-Wave+ device off via the app and there’s maybe a 25% chance it will work — despite it working fine at the panel. Try to run one of their smart scenes, which can only be controlled by the app and not the panel, and 95% of the time the API calls to their servers or the calls back to my panel fail. It’s just flat out ridiculous how unreliable this garbage is. For a small fraction of the price of this security system, and for a small fraction of the monthly service fee, I can secure my entire home and integrate high-quality 2k indoor/outdoor security cameras with Wyze. I can automate everything exactly how I want, they don’t nickel and dime me for every little thing, and every single time I try to use it, it works perfectly. I’ve been using it on the second house for over a year and just love it. Soon I will be ripping out my “old” Lynx Lyric panel and replacing it with Wyze. Good bye, Total Connect 2.0!

Terrible security system. I have had the police come out numerous times because there is either a glass break error due to a thunderstorm or a sensor is not correct. When I call for help, this company does not send anyone here to help me. The tech calls and leaves a message. I am currently waiting for the police again even though when I was just called by the security rep, I said I was trying to clear the sensors per instructions. I have paid for the use of security, but not had security during my vacation (early May) until now, which is an entire month, because no one will help me. There was a thunderstorm during my early May vacation that said “glass break” although there was no glass break. Jason called and left a message. I was told when I purchased this system, help to me was at no cost and he would come out “anytime”. This is the last straw, I will be cancelling my contract with them tomorrow, if this is possible. If not, I EXPECT someone to come out and fix it!

Doesn’t sync real time and disarm/arm delays. We have been using this app for home security now for almost a year. It in a short term rental (vacation home)We have various guest going in and out a week. We often have to hit disarm or arm multiple times in order to shut the alarm off for people coming into the house. This can be very frustrating with someone standing at the door, and we can’t let them in because it takes 10 minutes to disarm the system. The lock also does not sync. It took us a few times of running back to the house to figure this out, while the app says the house is unlocked it was actually locked. We would turn all the way back around to go home to lock the door because the app wasn’t working all to find out that the door was locked all along.

Hire New Developers. Every new version of this app is better than the next one. In other words, it just keeps getting worse. Sensor bypassing used to be simple, intuitive, and right on the home screen on iPad. Now you have to go to a separate screen and even after bypassing sensors it is hard to tell if they are actually bypassed. How hard is that to get right? I would recommend working on connectivity issues which have plagued this app from the start rather than “tweaking” the UI which these current developers clearly understand little about. This app should be simple and intuitive to use and with rock solid connectivity. Currently it has neither. I paid hundreds of dollars for the hardware and am wondering if I will have to do that again with a different vendor just to get a decent iPhone / iPad app to control it? Come on Honeywell, hire some decent software developers! Update - this app has become unusable and rarely is able to connect to the panel anymore... Zone Data Error... Cannot Connect To Panel At This Time... This Junk DOES NOT WORK AT ALL ANYMORE!!! PERIOD!!! How hard is this to do Honeywell??? Hire some competent developers and fire the clowns that ruined this rather simple to do app. I am going to have to switch vendors for my security system ... I am paying for this!!!

Not happy with this app. I’ve had this app for about 3 years as part of an upgrade to a wireless alarm system. I was told the app would allow me to arm and disarm my alarm in my driveway so I could open and enter the garage door without setting off the alarm. It worked okay off and on, but I haven’t been able to get it to connect to the alarm for several days. The alarm company verified that my system is working fine and they offered to send a technician over to “instruct me on how to use the app” and charge me for doing it. I know how the app should work. I have deleted the app then reinstalled it. Still can’t connect. I rebooted my router and my iPhone. I loaded the app on my iPad. Nothing has helped it connect to my alarm. I just get a message that says “connection timed out” and suggests I check my wifi. My wifi works fine with everything else and I have strong signal everywhere near my house of 15 to 20 Mbps. In the past, the technician blamed Verizon for the problems now they are blaming me. I think its time to find another alarm company that doesn’t use this app.

Ok. Cameras are good quality but the software needs work. Motion sensors pick up every time a cars lights go by, cobwebs and even when the sun goes behind a cloud. I also get an alert when the camera changes from day to night mode. No need to have this alert me. I have 4 cameras and with it alerting me when it turns to day mode and then night mode every day that equals 8 notifications I don’t need. Also need the ability to set some of the motion sensors to only work late at night when no one should be around. I live in a small cul-de-sac. I want to get notified when someone turns around in front of my house between 11pm and 5am but no during the day. Overall good cameras but software needs to do a better job.

Doesn’t update I. Real-time, has minutes-long lag. It’s especially bad with Lyric thermostats that have been added as additional devices in the app. If I change the temperature anywhere else, whether on the thermostat itself or on Honeywell Home app or HomeKit app, this app will not update the temperature for minutes after. Even if the change is on this app itself, it still lags. I opened this app and canceled a temperature hold, and it said that it was resuming the schedule but it wouldn’t update the temperature to reflect the temperature in the schedule, despite that it did update in Honeywell Home and HomeKit. At least with the security panel you have the option to force sync it, because it lags with the security panel it was primarily designed for also. But it’s supposed to be compatible with Lyric thermostats since they’re part of the same product line but it’s barely compatible and clunky. Crappy app.

Marshall Miller, Canton, Ga. This app is mostly unresponsive, when I need it to work. Have been stranded and unable to turn off my alarm so I could get in the house. When it does work it takes way too long to turn off or turn on the alarm. It’s likely I will be dropping it and getting a standard remote soon. I do wonder if steel doors could be blocking the signal, but if I stand at the door long enough, it may eventually work. I’m sure what seems like a long time may only be a couple of minutes when it works, but it’s no competition for the remote that worked very well and from up to 50’ and inside my car. Well, I just updated the fix for Dec 18, and it seems to be working much better. I’ll try to use it for a few days and let you know if there’s improvement. Thanks for the update.

Frustrating!!. Hello! I’m a homeowner with your Honeywell system, who is very frustrated. Well, I guess I should be thankful that the basic system seems to be stable, and operates normally, but when I try to use the remote features, like the TC2.0 app, it’s got a lot of issues. EVERY time I leave my designated geofence area, it will notify me that I have left my house unarmed, when in fact, I haven’t. Of course, I always have to go into the app and verify, and when I open the app, the first page is ALWAYS green, saying “disarmed”. I must go further, to the keyboard feature, where it always confirms that I have in fact armed the system. Can’t anything I spend tons of money on, just work likening ya supposed to? ( p.s. my security cameras are inaccessible while away from my personal high speed internet at home. They need a tremendous amount of bandwidth, and hardly any place else on earth, other than my home, has what it takes to see my cameras. I should have gotten Simply Safe!!)

Not amazing.. It nice to lock a door or arm/disarm from the phone but the app doesn’t always work. The doorbell camera is the WORST doorbell cam on the market and costs more than the far superior Eufy or ring. That makes no sense coming from a powerhouse like Honeywell but it’s time to get out of the 2000s and into the 20’s Honeywell. A control 4 system from 2006 would work better than this. Don’t waste your money on cameras, I learned the hard way and ended up removing and trying to sell to recoup the cost which was not even worth the time. The cameras are glorified baby cameras… Dont waste your money on those.. The biggest annoyance of this app is in the name. TC 2.0. Ever since I’ve downloaded it EVERY single time I type 20, auto correct changes it to 2.0. The only solution and I’ve done it and it works is to delete the app. Yes, this is an apple problem too but why have the version in the app name. Just call it Total Connect and roll out new versions as they are released.

Camera clips. Clips are poor as the clips are miminual, for example, when a car stops at the house, the clip shows the person at the step, instead of getting out of the car, moving towards the house, nor does the clip show the person walking off the steps, getting into the car and driving off. We had Comcast before and regret leaving Comcast. A company that does not specialize in security is higher ranking than Ackerman, (at the least Comcast clips detailed the events)a quote unquote security company!!! Shame, shame, shame!!! Your rating no stars. In addition, we were charged for camera service for one month and we did not have the camera. And, we did not receive the credit the sale associate stated we would receive ( you know who you are)!!! Ackerman gets a No star rating!!!

Decent functionality, but it needs work. I had my system upgraded a few years back and have been using the TC app for a while now. I use it on my alarm system only. It has two partition which the app now recognizes, which it good, but adding new users does not seem to work anymore. When I add a new user, it says I need to “manually sync users”. I read all of the help, and it says I should have a “sync panel” button, and a “Sync Users” button. I only ever get the “Sync Panel” button. I sync the panel, and the user screen says still says “not sync’ed” and no user gets added. I might have to pull out the instruction book and add new users manually and if you thought the interface on the app was bad, wait until you try the interface on the alarm panel!

Usable, not fully user-friendly or accessible.. TC 2.0 has a host of helpful features. As a user of Voiceover screen-reader on Apple IOS, however, some of the buttons such as disarming and keypad are not labeled. In addition, I noticed the app shows a progress indicator after signing in, such that I am unable to arm the system from the app. This was not and issue with the previous version, but it seems to be now that I am unable to hear and activate the buttons for keypad, sensors, disarm, keypad. this happens randomly at some particular times. The progress indicator either keeps the app busy or masks the icons from voiceover speaking them also, in the my locations tab, it is somewhat difficult to determine via voice over whether the panel synch or user synch was complete. I thought this would resolve progress indicator, however it did not. other than that, the app is very helpful.

Bad user interface and worse functionality. From 2021: still terrible. The same problems with functionality persist two years after my first review. Now even worse. The programmed events do not work. I have programmed a Monday through Friday open/close schedule. Every Wednesday at 1pm the system moves the temperature to the “off” hours temperature so into he winter we get cold and the summer we are burning up and have to go manually adjust the thermostats. Most days the program does. It turn on in the mornings. In the summer not a big deal, the AC catches up fast, but in the winter, my business is cold for two hours if I do not remember to raise the heat from the app while I’m still at home. My contractor that installed the product has been unable to figure out the problem. Totally unacceptable. I am building a second office and have instructed the contractor that we will not be using this product! From 2018: I have used this app for over a year and a half for my business. When controlling the HVAC it won’t accept a change in temp or fan setting on the first try. It has always required a second change before actually updating. The scheduling options are limited and time consuming to edit. The “circ” setting on the compatible wall mount control panel is not available in the programming options. I thought there would be an update to address this but still having the same issues I’ve had since day 1.

Fine, but…... The alarm system and app basically get four stars but I have to, for my own peace of mind, give the overall rating of just one star. Nothing ticks me off more than designed incompatibility and unreasonably high prices. I have two Ring doorbells and a number of other cameras both inside and outside of the house. there is no reason, with the exception of a Honeywell wanting to sell over priced cameras, that compatibility with other video cameras couldn’t be built in to the Lynx Touch, especially compatibility with the Ring doorbell system. Ring is the undisputed leader in video doorbells and will always be better than any such system that Honeywell would make available. for those of us who have already invested in video security system and now have Honeywell, please don’t think that we’re all going to drop our current system I have cameras to take advantage of the additional features of the Lynx Touch. incidentally, I just upgraded from a Honeywell lynx plus system that I had installed over 11 years ago, and have been buying video security cameras since long before the Lynx touch was released.

Slow and iffy control. The app is frustratingly slow to work with the security system and cameras, with significant lag despite an Orbi mesh system with great coverage and signal strength. It is faster for me to walk through the house to activate/deactivate our security, which is on the other end of the house from where I need to let the dog out at night, so this app doesn’t help me in the middle of the night when I most need it. Access to camera feed is also laggy. The security system and camera hardware are a separate issue, but they were expensive and on the lower tier of available tech (which we did not adequately research at the time, having been sold on these by our home security provider, so mea culpa) when we bought them, and the quality of the app matches the quality of the hardware.

App used to work flawlessly. Before most recent update app work excellent, after update cannot use quick arm keys and always shows unarmed on main app screen have to go into keypad to arm or disarm alarm. Very inconvenient considering it takes a while to get the keypad open. Contacted customer support by email as soon as I noticed this and was told it is a cell signal issue. Funny now that I look more people are having the same issue and yet my signal seems to be fine. Think it is time to fix the errors with this update and put out a new update for the app so everything will work again. Everything is definitely set up properly have had the security system for many years. Just recently this started happening. I had a technician come and check the system and all is fine.

Ready to arm. Hello , I’m a user and installer and curious if it’s on the horizon to have on the main security screen GUI have the ability to show and say “ READY TO ARM” when nothing faulted. And with out having to goto the keypad. Also some thing when a zone is faulted. Would be nice if it says “NOT READY” This would make things faster for users to determine if it’s ready to arm from the main GUI , with out going to keypad. I’m aware you can see if a zone is faulted by looking at the sensor icon but clients always miss that. And constantly are having to wait to see what’s open by the automation sending them to sensors. It’s just a thought and curious and there maybe a reason why this hasn’t been implemented. Any way you guys have worked hard and the results are fantastic. Keep up the great work and lol forward to hearing back. Also recently I have an issues were troubles don’t clear in the app. When it’s cleared in the panel. Thanks again.

A Good App But I Have a Suggestion. We have had very good experiences with this app and our Honeywell system in general. I like the feature that reminds you to arm the system as you travel away from home-but those alerts can come too frequently and can be a pain to listen to at times. One suggestion: it would be nice if the app were able to automatically arm and disarm the house at the same times each night. There are times we can't arm the system as there will be a pet-sitter coming in each day while we are on vacation. I just can't count on folks to understand how to disarm then arm the system when they come and go. If, however, I could set the system to auto-arm itself at midnight and auto-disarm at 6AM (when there is little chance of pet-sitters yet higher chance of break-ins) I would feel more at ease while traveling.

OnPoint Security. We have had our security system about a year and a half and love it. It is so easy to use. Today we added glass breakage to our system and a Nest video doorbell. Matt was our installer as he was for the initial installation. He did a great job as always and patiently explained everything to us. He doesn’t leave until you know how to use all of the options. And he is always only a phone call away! Isaiah was our initial salesman and Jed has also been to our home. Everyone is super and I highly recommend OnPoint Security to anyone interested in great reliable system which is very user friendly!

Get some design help. I have tried to supply feedback to the development team but all of the links to do so seem to be 404 not found. The app itself is ok have been using it for years. The recent update has some issues. Read below I appreciate this app, but some of the interface seems half baked. Is there a UI designer helping this team? Is there a product owner managing the development backlog? Something as simple as the new opt in to marketing button. When you login. As an end user I get it. You want to send me something. But why must you ask me to opt in or opt out. EVERYTIME I use the application? At least 2 times a day you are asking that question to the end user. After login in a few times it will get annoying doesn’t it? I just use the app for the alarm function, and I am paying allot for the subscription service. Please fix that prompt to opt in or out of marketing. If you ask every month or so I get it. But not every single time I log in to turn on or off our alarm. Please add that bug your backlog. It might not be high priority but it is sure high impact

Lots of bugs.. The system has major ground to make up for. The gate sensor does NOT send notifications. The motion activated cameras do NOT send notifications. Its great in theory. But in practice, I got a couple months of good use until the sensors stopped sending notifications. For the past 5 months I have settled for the doorbell and electronic lock being my only source of notifications. I have 1 gate and 2 fence mounted motion sensors that SHOULD notify me before anyone is on my doorstep. They do NOT. Now, there have been several occasions the recorded videos provide proof of people who check my door, walk aimlessly, or stand around and wait for nobody to be looking. At one time, this app was once an end all solution to salespeople trying to “upgrade” your system for their proprietary in-house software. Now it is, a glorified peephole.

Inconvenienced. As a new owner, we got an installation for the security panel which stopped working after two weeks. The guy who previously installed it came back and was very nice about the issue and reinstalled a new panel. About a week later, the events to see previous movement from the doorbell doesn’t work. I called to figure out what was the issue and the lady joked on the phone with me talking about how I need a Ring type camera system which I have no idea what she was talking about. Seriously, unprofessional. She stated that the entire issue seems to be down and that they are working on it, however she wasn’t able to assist me since I wasn’t home. I’m patient enough where I can understand issues, however, this is a security company that clearly has made a horrible first impression especially with not having the system for a month and two complications happening. Not only that, I get a representative on the phone joking about me needing a Ring door bell instead. Super inconvenienced, don’t feel like my house is secure, really want to drop them if I can any other issues within the next week.

Dissatisfied customer. I recently got my front door replaced which involved replacing the door frame as well. The sensor is in the door frame which unfortunately does not work properly anymore. I called tech support and tried to get assistance with getting it repaired. Of course I’ve been told that it would cost me $130 for some to come out to repair the sensor or they can send me a different type of sensor that will cost me $65. If I had know that this equipment would impact me getting a new door I would have never obtained this alarm system. I wish I had know this before i renewed my contract. I don’t plan on renewing this contract once it expires.

Reviewing phone customer service. My alarm panel was beeping in the middle of the night( of course). I called the 7779 number in the morning, and it wouldn't accept my prompts. I called another number and spoke to Sam, who sounded like he was eating or chewing gum loudly, and he said he was new and to please bear with him. Eventually, the call was disconnected. I called back and spoke to Caleb, nice fellow, but he tried to sell me a new system. No thank you, can I speak with tech support please? I was transferred to Brittany, and she explained there was a problem with the towers that they were trying to correct, and helped me reset my panel. All I can do is sigh and shake my head, because I had to jump through several hoops to get my problem solved.

Love the app. Very happy with it. Manage your expectations for alarm panel communications. Alarm panels are not super fast computers and may take a minute to respond. Remember that once you send a command or request from your phone, the signal must go to the nearest cell tower or your ISP, then to AlarmNet360’s servers, who process the request, authenticate and communicate with your panel. If it takes 30 seconds to get status is that the end of the world? To me, it is not, so I’m giving this app 5 stars as I’ve had no trouble. Can’t speak to other features like Surveillance or Smart Home etc as I strictly use TC2.0 for monitoring my alarm

Unimpressed. The system is impressive and it’s fairly user-friendly, but the “ring” style door bell does not notify you if someone is at your door or ringing the door bell. The house doesn’t even ring when the doorbell is pushed. The doorbell is basically just a live feed of the front door. Nowhere in the settings does it specific where you can enable notifications for the doorbell. Although there is a setting to enable push notification (which I have enabled), it still does not notify me when the bell is pushed. Had a lot of trouble with the lock-unlock switch on the app. That has since been resolved and is working fairly well. The lights, which can be switched on and off from the app, take some time to actually communicate with the light sensors, and sometimes the light will show in the “on” stitch’s (ie 15%) but the light not actually be on. There is obviously some thing that need to be resolved with this app, but as of right now, does not really seem worth it to have. Unimpressed with it overall.

Camera is Unavailable ALOT. TC deserves zero (0) stars. Don’t kno if its an iPhone thing but I hope to God that nothing ever happens at my house because these cameras won’t warn me, help protect me or show evidence because they’re always unavailable. If u turn on notifications you’ll get one for ever visitor but also every car that drives by, every bicycle that goes by, every car started, school bus pulling off at the corner and I don’t live on the corner, every hammer that hits a nail to hang a sign across the street. You get one for every bird that chirps, bass from a car in the distance, boom from military trainings, a conversation next door, and any other noise u can think of. You can’t control the level of notifications. You get them all or u get none. Like if my neighbor across the street coughs I don’t need to kno and it’s a pretty good distance from her porch to mine. If their on I get a notification every 5 minutes all day. Then I click on it and the clip and live is unavailable. I’d pay for Ring or something better but I’m I someone else’s house. My family member is wasting their money and has been for many years now. This camera system and doorbell camera system is complete garbage.

Awesome. I had this system installed in my home a couple years ago. We have two tuxedo touch keypad’s, thermostat, 4 cameras, and automated front door deadbolt, water sensors connected to my sump pumps. We have a bunch of lights and outlets connected to the system through Z wave technology. I’ve never seen a better system out there that doesn’t rely on your Wi-Fi is this is using a cellular radio so even when all the power goes out in the area our home and still protected unlike some of these do it yourself Systems you see on TV. I would recommend this to anybody because it’s amazing even the garage doors connected to it. We have what’s called a seen set up called going to bed that we click one button and it will go and close the garage door if it isn’t already, lock the front door, shut off a bunch of the lights including the outdoor lights, lower the temperature on the thermostat and armoire system. You cannot get all those features in one app with these do it yourself commercials we see so if anybody wants a real security system that is really going to work in the event of an emergency I would go with this one. Even all of the smoke detectors and carbon monoxide detectors in the home are connected to it so I know when the middle of the night if something happens emergency help is on the way and all four of my kids and my wife are protected.

Poor connectivity, do t bother. I pay extra money with my alarm company every month to have the functionality to use this app-where I can turn on and off my house alarm away from my home. It rarely works. For example, right now… It says connection failure… And tells me a path to follow to modify locations, or some other odd language, that doesn’t make sense, the path it says to follow does not exist. It’s Sunday morning now and it hasn’t worked since yesterday, my alarm company office is not open on the weekends, so i cannot use this app I pay extra money for every month to have until someone can help me figure out what’s wrong with this thing again… When my contract comes up, I will gladly Find another company whoOffers the options I want, and they actually work within the apps I am to use. Don’t use this app, don’t bother, it’s a waste of time, installing, uninstalling, every Hope you could jump through lead to the same outcome…Errors telling you to follow path so they do not exist to resolve the issue

Worst App and Security Service. Worst than the App not working half the time and freezing up when your trying to alarm and disarm the system is that the company that is making us use this crappy outdated technology is forcing us to pay the remaining $1600 plus $1000 equipment removal fee because we unknowingly signed a 5 yrs agreement. I am a small business. I have two years left on my lease and need security services. Just because I wrote a bad Yelp review the owner of the business came to my office to threaten me with a lawsuit and he said he was going to forcefully take my equipment away and charge me for it. Do we live in America? So now I’m dealing with a legal issue and I’m standing up for the good of human kind against other businesses who take pleasure bullying and being hurtful to other businesses. He said “you are nothing to me, I am a nationally running business and do not need you.” Well, at this point I’d rather pay all the fines and an attorney and keep my bad review on Yelp because it is 100% truth.

Great app, but Apple Watch crashes make it 2 stars. I use this app on my phone and Apple Watch to arm and disarm my home security system. It works flawlessly on my phone, but the latest version has been very buggy on my watch. The app frequently crashes, times out, or fails to arm the security system. More than 75% of the time I am unable to set the security system from my watch. It used to work flawlessly in previous versions, but after the most recent updates has it started failing more than it works. And this is on a series 3 Apple Watch, the latest hardware. I tried to reach out to customer support to ask about these crashes, but in order to send them an email they require you to opt in to future marketing communications. I guess it’s not that big a deal to click “unsubscribe” once I start getting them, but it’s still pretty scummy that they can’t reply to my email without also making me consent to getting marketing communications at the same time. I hope that this app is fixed for my Apple Watch in future updates. Until then, it’s basically unusable on the watch for me.

HOW TO FIX “OPT IN” LOG IN BUG!!!. To disable the annoying and repetitive “Marketing Communications” opt in screen please do the following… 1. Log in 2. Select “My Profile” icon at bottom screen menu 3. Scroll all the way down to “Marketing Communications” and deselect “Opt-in” This should prevent that screen from popping up again. Here’s the review I wrote before I realized this… Currently when you log in you’re forced to see a screen asking you to opt in to “Marketing Communications” EVERY SINGLE TIME. It’s extremely frustrating when get home to open my garage door and then I go into a panic to disarm my system before the alarm goes off. This “opt in” screen has lead to the alarm going off and getting calls from my professional monitoring company for a false alarm. What a waste of resources and time. There is a delay to arm or disarm because my device is sometimes switching between Wi-Fi / cellular data as I’m at the outer range in my driveway. The fact that this has gone on for months leads me to believe if they cannot fix a small bug quickly how long will they really support this app and system before it’s considered obsolete? I doubt I’ll pay to upgrade at that time and I’ll just switch to a whole new self monitoring company and system. It’s a shame because other than this bug and it not being HomeKit compatible, it’s pretty good.

Trouble with skybell and window sensor. My skybell has had to be serviced and replaced all within a year and a half. It keeps losing its WiFi connection. The service team at Northstar read the notes on my account and end up hanging up on me and I have to call back and wait a long time to try again to get help. I don’t like that they want to charge me for a technician to come out to fix their malfunctioning equipment which means that I’m paying for service that I’m not receiving. Now my skybell has lost the WiFi connection again which means I must spend my day trying to get back online again. The alarm on my window sensor just went off for no reason so they disconnected something and now that doesn’t work and I’m paying for it. If you go to complain they hang up on you.

Not compatible. The reason I’m giving the system a two stars is because when I purchase it it was for the ability to view my camera system through my keypad. Now since I have upgraded the camera system it is not compatible to my keypad. Why would Honeywell make a product that’s does not compatible to upgrades based off of the users demand. I am presently waiting on a technician to reply in reference to Ackerman having a unit where I can view my cameras from my office or I might have to weigh my options and go with another security company ATT or somebody that can meet my requirements. I will wait for the feedback from the technician or representative from Ackerman security company and then I will move forward from there!

Constant camera problems. The alarm system is ok except it takes forever to connect with the panel. My problem is the cameras. When first installed I kept getting knocked off wifi. The techs said there was no correlation but when I unplugged the cameras the WiFi was fine. I increased the modem speed which solved that problem. I still don’t get events half the time even though my dog is home and I know there should be events. 10 second views are too short. Night vision doesn’t show and I know my dog is peeing in the den. The techs with the security company can’t contact tech support because of hold time. Very disappointing to say the least. UPDATE Still having the same issues. Customer support wanted me to email them giving details, which I did, but no response to my email. It appears Customer support is no better than their app. Looks like I need a new service!

Customer support unresponsive; new app doesn’t allow control of sensors. I upgraded to the new version of the TC 2.0 software. After upgrading, I can obtain a list of all the sensors, but I am unable to activate/bypass any of the sensors, if necessary. I contacted customer support through the app and received a Robo message referring me to the FAQ page. Obviously, if the FAQ page and answered my question, I would not have needed to actually contact “customer support“ to try and obtain a resolution. The only option that you have on the app is the FAQ page, or you can send a text through their app. Despite requesting a phone call to resolve it, I have not received one. I did receive, as part of my Robo response, a suggestion to contact my dealer. I made a point of explaining that I would not incur a site visit fee for a problem that obviously emanates from the app, only to be told by the service personnel that it is an app issue that they do not control. Very disappointing. I would note, that the website still works fine, but what is the point in having an app for convenience if you cannot perform the functions that you want/need to perform?

Priority One the One you need!. Recently our alarm system stopped working properly, we called central office for help and from the first hello (Leslie), to the service agent on site (Derek), we were blessed. Leslie was kind, patient, relational, and knew her stuff. They were both 100% in their concern to make things right and care for our situation and didn’t quit until full service was back to normal. Actually it was better than before since Derek (also kind, respectful, patient, and relational) assisted us in knowing our unit better and giving us informational aiding materials to use in the future. I highly recommend Priority One!

VERY poor user experience. We constantly have problems with this app! We expected service from ADT (now Ever on) only to find out we don’t even GET an ADT monitoring app, but instead we are stuck with this app. We frequently cannot connect to the alarm to arm and disarm quickly, only sometimes records and sends notices about arming and disarming, and often times can’t clear an alarm due to its failure to connect with the panel. Even worse, after waiting over half an hour on the phone w ADT attempting to get connected to a support tech from Total Connect, the tech was minimally responsible, difficult to understand, and not not confirmed that communications are non responsive. I wish ADT had their own monitoring app instead of requiring customers to go through a third party who has no financial obligation to the customer to make things work. For something as serious about alarms and security both Total Connect and Ever On really need to up their game.

Exceptional Installation. I just want to commend Clint on his flawless customer service. During his initial visit, he informed me that my internet speed was not fast enough, contrary to what I was told by the sales rep. He assisted me with the phone call to Spectrum, to request their wi-fi. Clint was very personable, friendly and knowledgeable. He kept me informed of any issues and/or updates as he worked to install my surveillance cameras. After installation, he helped me with installing the TC 2.0 app on my phone. I absolutely loved his final question, “can you see what you need to see?” I replied, “YESSSS!” So far, everything is working perfectly. Even with a few spiders crawling around the cameras. Thanks again Clint and Guardian Alarm!

Problems with TC 2.0. On June 23 (using the June 11 updated version) both my wife and I began experiencing problems using TC 2.0 on both our iPhones and our iPads. We can disable and enable the alarm system using the app but we can no longer bypass or clear stations of our alarm system unless we use the master keypad. This is a major problem for us and our alarm company has not been able to solve it so they have told us it is a problem with the app. My alarm company has verified with Residio that this is a known iOS problem for iPads and iPhones. The only solution is to utilize Safari or Chrome and laboriously log in where full functionality still exists - in other words not to use the app! This is unacceptable so I hope they offer a bug fix soon or I will have to evaluate another alarm provider.

Slow. Response time for the app is a bit sluggish. The geofence option for alarm reminder is nice but I frequently find myself 5-7 miles (or ten minutes or so) beyond the limit before it sends a reminder. I guess if I am walking it would be a shorter distance (sarcasm). Update: has been a while since the first review. With the new appearance, I had hoped for better improvement on the geofence. Instead, it seems even less reliable. I would guess the average response time has worsened. I found myself 20-25 minutes outside the fence several times before a response. Once I was more than 20 miles out. Once I didn't receive a response until I reentered and left again. Is this a difficult functionality? Update 2.0. Wow. First time in weeks I suddenly start getting notifications that I left my geofence. Problem is that I left it 45 minutes before and I returned 30 minutes before the notification. So would anyone in the company like to make a comment about how this is being resolved? Because right now, it isn’t giving any advantage to have notifications.

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Doesn't work if you're not in USA. There's a USA site and 'rest of world' site. I'm in Australia so I set up an account with that country. Then you download this Ap (there's no others available) but guess what, its USA only. Honeywell in their wisdom has created two identical web pages (USA and 'Rest of World') but no Ap support. Waste of your time really...

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So frustrating. This app has more flaws and omissions than features. Now I cannot sync and control the thermostat I would not recommend this system. Put in a Nest thermostat

Performance et sécurité. Merci à Desmarais électronique pour le bon service et tous les techniciens qui sont vraiment super et qui ont à cœur le travail bien fait Bonne journée !

Terrible security reliability. Reliability is terrible - have a mesh WiFi and ap is 15 feet from camera a vx1 and always disconnects ring doorbell never had a problem very disappointing

Marcel Simoneau. The technical service is awful Impossible to reach anyone The worst service in the industry

Great when it works. When the app works it’s great. I find a crashes on loading about 10% of the time though.

I’ll give you 5 stars when you change the app name. Apple a glitch where it auto corrects 20 to 2.0 if you have an app with 2.0 in the name. There is no way to get rid of it but to delete the app. The 2.0 auto correct is infuriating as I put 20 in my text 100 times for every time is need to write 2.0. Other then that the app works well just find this frustrating.

Better systems out there. The functionality of the video system, which also acts like a doorbell is very poor. You want to ring through the minute, someone’s at the door and presses the bell to alert you, but instead, you have to have the system on high alert and it will catch every passing vehicle dog walker or animal instead. Would not recommend.

Buggy. I love that i can disarm my alarm before arriving home, and get a status for the alarm on my phone at any time, but this app is buggy. Once you have successfully logged-in once, the app will freeze as soon as it gets moved back to the background. Try reopening it again and the UI is frozen and completely unresponsive. Force quitting it is the only option. This must done every time you use the app! Very annoying! Using it on iphone 16 pro and ios 18.

Not useful. You get an alert , but not possible to see live video, always says camera busy ! And most Time not Even a video is available afterwards!!! Useless Camera is not high definition

Téléphone. Très difficile de pouvoir parler à la comptabilité

Skybell. It doesn’t pick up motion until it’s almost right in front of the camera. Not useful to me at all.

Hard to login. Have to ‘agree’ many things every time

Évaluation Omnitron. Excellent service très personnalisé. Équipement à la fine pointe. Très satisfait.

It is not consistent. The app doesn’t always work. We need to try several times to arm stay or away or to disarm.

App dysfunctional. The app continues to sign me out randomly. Does the same on my family’s devices. This is not caused by software updates. Very disappointing.

Mauvais service après vente. Je leur dit que ma caméra est à problème et la personne au service dit que c’est m’on internet à maison et mon signal il est égal partout j’ai fait test de connexion et c’est super et il me que c’est ma connexion alors très déçu

Can’t even open it!. Can’t open it remotely and alarm company can’t help!

Garbage app. Never works properly

Worst dishonest service. This has been by far the worst experience I’ve ever had with any security company. Their customer service is absolutely terrible—dishonest, unresponsive, and completely unhelpful. It takes forever to get anyone on the phone, and when they finally do call back (if at all), they never have real answers. No one seems to know what they’re doing, and the lack of professionalism is astounding. I deeply regret signing a contract with them and cannot wait for it to end. I would never recommend this company to anyone under any circumstances.

User sync. It will not sync my users to my alarm panel. I have tried about 75 times and it won’t connect. So frustrating.

Délai d’action. Ce n’est pas instantané. Il y a un certain délai entre l’action et l’envoi du signal par téléphone. Merci

2025-0124 No KeyPad Available on App. It syncs with home keypad but there is no way of setting the alarm on or off on my cell phone. There is no link to keypad on iPhone 15 Pro Tc app. Please fix.

Review. Really really BAD

Have to force quit. App has to be force quit every time I want to access it which is at least twice per day. This is terrible customer service.

App Outdated. Getting message that current version of app is outdated please update but no update available

App Worthless. I am finding for the first time using it and you forget to close the app from running in the background and you try to go back into it a few mins later you literally off to back out of it and close it from running in the background and go back in

Useful but Inaccurate. A nice app to have, but when something happens to a sensor, (battery failure, tamper, etc.) it never goes away even though it gets remedied on the main system. It remains a problem/issue within the app. So there is a consistent sync issue. It’s been like that for a few years now.

Très bonne application. Je le recommande

Vous faites que prendre l’argent des gens. Quand ça marche pas vous ne répondez jamais au téléphone. Ça fait plus de 3 mois que j’appelle pour la caméra devant ma porte quoi ne marche pas vous touchez l’argent chaque mois mais vous ne donnez pas de service

Facile d'utilisation - navigation à améliorer. Simple à utiliser Panneau Pro 7, compatible Apple Home Kit! BRAVO! Navigation, lister les zones .. On doit deviner où sont les impossible d'exporter la liste, pire impossible à imprimer sérieusement! E-mail à chaque connection, non configurable tout ou rien et pour tous les les utilisateurs. Incompatible avec Total Connect Comfort. Et thermostat honeywell T5.

Poor service very poor never respond wrote this years ago. Now I have to reset each day May 23 2025. Your refuse to reply to text message if it was not for the folks I deal with I would not recommend Total Connect only because you do not reply aug 12 again worse service ever never a reply not my door Camera is showing tines 6 hours ahead and it is set correctly shameful service.

Securetech. They are awful

Très compliqué pour avoir du service. Aucun souci du service

No I don’t want to opt in. This slow app has added a layer where they ask you if you want to opt in to notifications before you can get to the main screen. No I don’t. I just want to turn my alarm off/on.

Buggy and Stopped Working. Stopped working after 24 hours

Works great except light turn on delay. This App has worked good for my purpose except that most of the time the bulb sign shows the light is on but actually they are not. I have to check through my security camera to confirm. It turn the light on after trying two or three times.

Application. L’application est pas complètement en français

Une merveille. C’est plaisant avoir des preuves à montrer aux coupables!

Log in. Cannot log in anymore! Terrible app!

Disarm and Arm malfunction. My app hasn't been allowing me to disarm at all. It also takes about 10 tries to arm my system. It's very frustrating

Eseewebb camera app. The absolute worst app to work to even look at your cameras. Getting interrupted by adds and it doesn’t even notify you when something happening in your yard. You have to manually go back in time if it lets you! to find out anything. This system and the cameras are garbage I can’t wait to cancel it $80 a month what a waste and they lock you in for 2 years. Don’t do it

Well promised. I was promised that I would exactly everything I had at Telus not even close. I can't use the app for a few things and it is why I am going to see if they will let me go. My person I contact does not contact us. And my problems are not even a concern he says.

Incapable d’armer/désarmer avec mon IPhone IOS18.3.2. Incapable d’armer/désarmer mon alarme de maison avec mon IPhone IOS18.3.2. Incapable également d’ouvrir les aides dans l’application.

No Ability to Schedule Arming. The app generally functions fine, albeit a little slowly. I’m very disappointed that there is no ability to program a schedule for arming and disarming the alarm. My previous system slowed this easily through the Rogers Home Monitoring app using the same or very similar hardware. I hope this is something that will be added soon.

Camera Issues. Cameras are too sensitive to be of any use. Had to turn off all notifications as they are too frequent to be of any value.

Vérifier les différents capteurs du système. Je suis au 443 Lucien Milette St Hubert ça fait des jours que j’essaye de vous joindre j’ai un problème au niveau de mes capteurs et ça indique aussi que la batterie du capteur au sous-sol est faible

Door camera. Wish we didn’t need a second app for the front door

Update 6.44.1. The newest update to version 6.44.1 has killed the login ability for my iOS device (iPhone 11 Max Pro) where the app now gives a “Invalid username or password” error when attempting to log into the app. Please update and fix this issue ASAP.

bof. bof

Scenes. Not able to add scenes

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Awesome & Reliable. Dillard Alarm Company provides an economical and reliable security service. Their professionalism is readily apparent, from the administrative staff to the system installers, each has shown to be honest, trustworthy and having the customer’s best interests at the forefront. Having set off the alarm several times over the past year, Dillard has called our residence within a minute (most likely 30 seconds) to ensure or validate if there is an emergency. Their quick response time is important and comforting.

Technician for home service.....(Cecil ). Cecil was very prompt, and knowledgeable. He was able to fix the alarm system in a timely manner. I would definitely use his service again. I would also like to thank the Lady in Customer Service ,who took my call the evening of February 23, 2020. I do not remember her name. Being that I was upset my alarm kept sounding off. She talked me thru shutting the system down until the technician came in the morning. She was very helpful and patient. Thank you Ackerman for hiring both of them. They have great Customer Service. Joanne Maple

Very pretty but not user friendly. We have two accounts and they cannot be separated through total connect. If I want notifications for my business, I should be able to turn off notifications for my house. I have had other alarm interfaces that were much more user friendly for setting up reminders and allowing text notifications. The total connect system will only allow text notifications when using the settings on your phone. The web interface should allow complete control to all settings. I am not sure if it is our system or the app, but remotely arming or disarming times out or takes a very long time. We didn’t have this issue with other alarm apps. When it doesn’t time out, it does the job.

Matt was exceptional!!. From start to finish Matt was great! Very professional and super courteous he came out to tweak the system at a home we purchased. We wanted to add additional equipment so Matt made an appointment to come back for the installation. Both appointments he arrived a few minutes beforehand and after exchanging pleasantries proceeded to get right to work. He was very willing to answer our questions and the work was completed in a timely manner. Matt is a true asset to Kamco. It’s hard to find If you’re in need of security system(s), I highly recommend Kamco.

Dissatisfied customer. I recently got my front door replaced which involved replacing the door frame as well. The sensor is in the door frame which unfortunately does not work properly anymore. I called tech support and tried to get assistance with getting it repaired. Of course I’ve been told that it would cost me $130 for some to come out to repair the sensor or they can send me a different type of sensor that will cost me $65. If I had know that this equipment would impact me getting a new door I would have never obtained this alarm system. I wish I had know this before i renewed my contract. I don’t plan on renewing this contract once it expires.

Worked good for a while. After configuring the app it worked fine until our local cell service shut down 3g in our area and I had to have our security company install new hardware. After the hardware was installed the only notification we receive is when logging into the system. No notifications or alerts are ever received for arming, disarming the system or when activating the alarm. Security company and monitoring service are of little help.

Alarm Status Indication Iphone. Constantly have issues with Alarm Status Indication on my Iphone(Is it Armed or Not).. Have hit Refresh status multiple times on my Iphone only to find out that my panel is Armed Away on the touch Pad but does not show on my Iphone as Armed Away. Log also does not show that Sytem has been Armed Away(no notification as being Armed Away in the Log file).. ie this doesnt happen all the time but intermittently and can cause me to walk into a ARMED SYSTEM without me even knowing that it was armed. Is this a software or hardware issue on the equipment or an Iphone issue. Please help me understand what is going on

D. Hammond. I am VERY unhappy with this app. It is VERY slow to respond. I have re- synced it about 20 times....I can press the arm button, nothing happens for 2 minutes, then it times out, I press it again. And it finally arms...does the same when disarming...last night I sat in the driveway and it took about 5 minutes to disarm...the little wheel kept spinning, times out, pressed again wheel spun, finally disarmed...am I expecting too much ? If I try the keypad on the ap, I get the message that it can not communicate with the panel now...try later...is this the best I can expect...very disappointing..the only reason I upgraded my security system was so I could use my phone to arm/ disarm....I tried to us3 it while out to dinner one evening..I gave up...can anyone out there help? Very disappointed....

Unreliable. There are days this app does not work at all. There are days when I need to leave home or come back home while my family is still sleeping. As a security measure, we set the alarm to “instant” at night. When the app fails to work, which is often, I am forced to call my family to turn off the alarm. It’s not my cell service. It’s not the wifi. It’s not my phone. It’s the alarm. It fails to connect to my cell phone regularly. It fails to turn off the alarm frequently. It is the worst part of my alarm company’s service. I am on the verge of leaving them, simply because of how unreliable the app is.

Buggy, hard to sort out issues, Intermittent. I have it connected to our Tuxedo home system and this programs has good intentions but just doesn’t live up to its goals. Quirky, inconsistent, hard to understand and figure out when it doesn’t work, won’t Sync, Syncs Automation but then not the Security Zones, won’t connect to the Panel. Reboot everything and still get the same issues. The hardest things to work with are things that work intermittently and this program does that. Very frustrating. I wish they would get it figured out as it could be a very good program. Perhaps it is trying to do too much and integrate too many disparate applications and it’s not possible.

Events not showing camera events. I got a notification of activity outside at 11 last night and went to check the camera only to find out that it isn’t saving the camera events anymore. This happened while we were gone last winter as well. It’s really irritating when you update your app and take away the functions that are sorely needed. Can you please get this fixed as soon as possible. Once it’s fixed, I’m going to turn off updates until I know for certain you haven’t taken it away again. I am very pleased with your app other than this issue that keeps happening.

Love the app. Very happy with it. Manage your expectations for alarm panel communications. Alarm panels are not super fast computers and may take a minute to respond. Remember that once you send a command or request from your phone, the signal must go to the nearest cell tower or your ISP, then to AlarmNet360’s servers, who process the request, authenticate and communicate with your panel. If it takes 30 seconds to get status is that the end of the world? To me, it is not, so I’m giving this app 5 stars as I’ve had no trouble. Can’t speak to other features like Surveillance or Smart Home etc as I strictly use TC2.0 for monitoring my alarm

Frequent -unable to communicate to panel. I like the idea of entering a password to arm and disarming the system. This app is easy to use and I like the visual displays. The only drawback that I experienced is with the app communication with the panel. At lest once a day I am unable to use the app to arm and disarm the system. This has been happening consistently for the last 6 weeks. I have the technician come to my house 6 times and he was unable to completely resolve the issue. He changed the panel, ensure I have optimal wireless connection, ensure the system have ample power, worked with Honeywell technical support, etc.. the conclusion- the company doesn’t know if it’s the equipment/wiring of the panelor the app that is causing issue. My problem is still present.

Communication Error Incorrect Display. After upgrading to The latest version of IOS my home screen displays Armed when in fact the alarm is DISARMED. when choosing the panel option after it connects it reads correct status, but again the home screen does not. When attempting to change status to disarm the app times out. I have tried to reinstall the application as well as restarting my WiFi network on top of restarting and reconnecting the Honeywell hardwired physical system but nothing corrects the issue. I am going to assume it is a software problem and the developers are working on it...... if not I will delete it permanently and seek an alternative alarm system that functions properly with quicker comparability when an update is installed on our operating systems.

User Friendly. I’ve been very impressed with the Honeywell security system I recently had installed in my home. Even a very comprehensive system of cameras & a variety of sensors is easily controlled with Total Connect phone app. It’s easy to use which for myself means I’ll use the system. Seems if there is a problem it self diagnoses. Wide variety of protection sensors makes it easy to design a system unique to the individual customer needs. Installed by professionals I would think they appreciate the single source for most components.

Camera Alarms Not Being Reported. I‘ve checked the system three times over the past five days and three times a camera alarm was triggered, but no one notified me. A master suite motion alarm was activated two days ago. I received a call. When I checked the system; the alarm had been cleared and the system reset. When I originally had this system installed, I know a two year contract was executed. Please let me know when it’s reached a termination date. It always seems that I have more questions you don’t have answers to; than the other way around. Your Honeywell TC2 software continues to generate a notification every minute of every day; you know it’s malfunctioning, but nothing positive has happened since the installation, except the consistency of your billing. I never ever received a credit for the first “flawed” installation that Scott corrected several weeks later (at an additional cost). No one can tell me when, where, why or how the cameras refresh. And I find out in the last 60 days, your monitoring stations don’t have access to the camera feeds. Does me a lot of good when I’m 9300 miles away in Johannesburg, South Africa. John Marencik

Horrible!. System rarely works! It’s like pulling teeth to get someone out to fix an issue but the company will gladly take a monthly payment, camera system always says failure or trouble loading, I always have to reload app to look at the cameras. Horrible! Commands sent from the app to the system rarely work. And making a service request from the app does not work ever! Most of our friends have the same service and have the same problems. Every time a service person comes out they have an excuse why the app was or is not working properly. It’s honestly the worst system and app we have ever had! Do not buy or have installed you would be better off buying and installing a system yourself! Horrible customer service on all levels!

Logs you out. Since the latest update I am continually logged out when trying to log in. I have the finger print log in enabled, and when I open the app it routinely tells me the log in has failed and forces me to manually enter the password. This all takes place before I even attempt to open the app with the finger print. This never happened prior to the recent update. Also I have noticed the processing time has increased dramatically. When I attempt to shut the overhead garage doors it takes upwards of 45sec to a minute for the request to started.

false alarm and worst experience. just transferred to this alarm company about 6 months ago and this is first false alarm issue. lady left message i had alarm go off and which zones and that they may call police. i tried to call the 800 number back and it took me a good three to five more minutes to get thru to customer service! the robot prompts are terrible and then the guy who answered asked my phone number again which it should have picked up immediately and knew who was calling in from caller id. he asked my ph number, then name, address and finally asked my passcode. he seemed to not know why i was calling! then after asking me the passcode wanted to know my email address! the whole experience with this new alarm company was horrible! i also could not disarm my alarm from the road from my app on my phone! just a horrible experience and i have had several alarm companies over last 20 plus years and this was worst trying to get thru to live person!

Bad customer service and faulty alarm system. I have been asking for someone from guardian alarm to call me for two days and no one has contacted me. The alarm system guardian provides if not a reliable system. A power failure happened while I was away and the battery backup failed and disarmed my system. My property was left with a a security system while I was gone from my residence. This is Unacceptable. Two days ago I armed my alarm and my security system bypassed itself and did not arm. I have asked for a technician to come before Friday due to I need to travel and ensure my system will function as designed. Guardian has failed to address my concerns and has not done anything to help me or provide good customer service. Guardian is failing its customers.

New User. Just had this system installed — the panel is old fashioned and a real pain to use when adding users, etc. The mobile app is not much better. Not intuitive. Tells you a new user needs to be synched to the panel, but nowhere are there instructions for doing this. One hour into my experience with this system, and I’m not happy with it at all. (Even sending this feedback is awful because you are forced to enter a “nickname” but all the nicknames are already taken. More annoyance. )

Still some glitches in new App. Standing at keypad, disarm the system and it disarms fairly quickly but the app is still spinning showing armed if I move to another selection such as events or cameras and then go back it will refresh and show the system disarmed. Before you release a new platform work the bugs out first, for those that use your product Honeywell and swear by it, makes us look bad to the customers, I have had to do some explaining and update your app frequently

Dangerous. Please please please go back to the former color scheme of RED for armed and GREEN for disarmed. I’m an emergency it helps enormously. Additionally , there are people over 65who use your app and a visual aid in color is definitely more welcomed that 2 black-and-white buttons. What happens if we don’t have pie glasses on and have to arm or disarm immediately ?? Whomever the short-sighted person is so made that stupid change, please change it back to red and green. This colors are universal. Every intelligent person know what they mean immediately. We can tolerate the slooooooowness of the app under those circumstances, but certainly not with the black-and-white crap. Please listen to your clients. If the change you make puts one of us in danger, you are aware of it and do not act to remedy it, you will be responsible.

Andra and Tasia = Great Customer Support. We had just gotten back from vacation and our apps weren’t connecting with the alarm system to disarm. What’s a Dad supposed to do with it snowing, a crying two year old and an eleven year old wanting to do his business. I set the alarm off and waited for the company to call. Next day spoke to Andra who walked me through the steps to sync our phones again. Later on, spoke to Tasia and she walked me through the steps to reset the display panel on the wall. These ladies were professional, personable, and knowledgeable. Thank you again.

Not happy. Went through the installation and it worked fine, after a while the device went offline and after a while it came back on line. At times, the camera is not functioning and it returns without any intervention on my part. At times, it blinks rapidly and at times it blinks slowly and, at times it doesn’t blink, I have no idea what that means and it’s not always the same color that it blinks. Since the beginning of Oct the ‘device offline’ message has appeared and the doorbell would not work. Today the doorbell started working again but it says that it is still offline. I tried calling but I cannot contact them, they won’t answer. Not happy and about ready to throw this thing away.😡

A lot problems. It’s April 12th and the app hasn’t recorded a doorbell motion since March 14th. The tech support team has no answers for me and doesn’t know how to fix their own problem. They say there are too many video motions recorded but yet there is no way to delete them? When you click a video older than 7 days old it says clips aren’t available after 7 days. Then why does the app Store 90 days worth of video if you can’t see them after 7?? TC will respond to this message and apologize and ask me to Email them and then I’ll email them and they will have zero idea what I’m talking about. This is getting old. I suggest using a different system/company.

Doesn’t do much but set your alarm. The demo mode has all these great features, such as turning off the lights, adjusting the thermostat, closing your garage and locking your door. I’ve hooked up with all the z-wave technology in order to control the house the smart way. Either total connect is making me feel stupid because when I download the app the only feature I see is setting the alarm. I’ve had this app for two years and no upgrades to what the demo mode features. I’ve updated the app before thinking “here it is” but never changed anything. Hurry up and develop this app already. What are you waiting for? I need a full functional app. The demo is false advertising, someone give me an alternative to this problem. Thanks

System is great!. Deleting unwanted videos is easy, and the cameras are fantastic. The Ai features are top notch (animal, package, vehicle, or person), and the infrared works great, the width and scope of the cameras are extremely wide. The siren on the camera is loud enough and the LED light is an added feature that extends the range of the infrared, as well as alerts any perpetrators. The date time and weather features are spot on, and I can use the TC2 on my computer with a 40” HDMI screen, HUGE AND CLEAR. Best system on the market. The TC2 cameras have won every industry award. 100%

Could be better. While the staff is terrific the system it self has way to many glitches and false alarms especially the motion sensors. We had our first 6 months of multiple problems that ended up being a bad control panel. They were great with continuing to come out and try to fix it but it took 6 months and multiple false alarms before it finally started to work correctly. It is a year later and we still have way too many false alarms with our sensors and if something as simple as a Mylar balloon can trip it something just seems wrong with how these sensor should work and were told how they would work.

App continues to have fundamental flaws that make it nearly unusable.. It kicks you out after 1 minute of being left alone, and does not retain the previous session’s information. If you are trying to answer an alarm, need to send a text or make a call (like normal if you were handling an active alarm event) , the app will have fully reset itself by the time you get back to it. When it times you out it forces you to reload the login, and find the panel/area of the panel you were in all over again. It now also prompts you to send marketing emails every single time the app is opened. The load times for zones and sensors are ridiculous. Even if the current status is being loaded, they could be listed so they could be viewed while waiting.

Don’t ask for ID. So I have had two alarm systems on my previous house. Anytime the alarm is accidentally triggered, they would call and ask for my password, or ask if I am OK? So far we have had to have your company call us several times as we have been learning the system and have accidentally triggered it. Not one time has any operator asked me for my password or if I am OK. They just take my word for it that it accidentally went off on me and they say OK we will disregard. But how do you know, that I am not being held hostage. Or that I am in danger? They don’t even ask me the address. They asked me if my address is blah blah blah and I say yes… but what if I was a burglar? Easy just to answer yes. Not very “secure” .

Terrible. This is an App that controls the security of my home. Pretty important. Twice now an update to the app. has caused me to not receive notifications via text message. Why should I have to call Guardian alarm and have a technician walk me through how to get the same features I had BEFORE the update. My house fire alarm was going off and because I updated the app. the night before I did not receive a text notification. I just tried to figure out how to set (again) the notifications on TC myself and not sure if the blue bar means on or the grey bar means on or I need to check the box. Maybe a simple ON or OFF would work. So now I wait for Guardian to call me back and walk me through again how to turn the simplest features back on. Complete inconvenience. I love Guardian Alarms customer service but the TC app needs some work.

Low class update. I’ve been using this app for years. I was shocked that their latest version forces you to sell your email to marketers before logging in. It’s true, every time you’re trying to log in, it brings up the screen again asking you to agree to selling your email to marketers, before you can get to the console. If you say “no” you get prompted at login again next time, which slowed me down when I’m trying to disarm the system. The only way to turn that prompt off was to accept your email was being sold to marketers. Very low class Honeywell!

Too long to process arm/disarm. It takes too long to process an arm or disarm request. Sometimes Sven in the same room as router, after 1.5 min request to disarm, get response unable to connect. Caution! Phone app may, frequently, indicate system is disarmed when panel is actually armed. Phone app may also indicate armed with sensor bypass when panel is actually disarmed. Unable to connect to system to attempt to disarm or correct. Recently have noticed around 10pm and after app will be very slow and more often than not, time out. I’ve check WiFi data rates and no throttling going on, it’s all app delay. Recently was told by SEI the cameras used are no longer serviced or updated by manufacturer, hasn’t been for 7-8 years, hmmm, wonder when customers were going to informed.

B.S. 18 month Auto-Renewal contract. I have been with NorthStar Alarm since 2013. I’ve had no problems with them until I decided to cancel their service. I knew my contract ended in 2019 so I knew I wouldn’t get hit with a termination fee... BUT... When I called in, the service rep says that I signed the contract for an auto-renewal of “18 months”!!! Who signs that? I had the sales guy come to my house in 2013 and he says that it’s a 6-year contract and after that it’s month to month. Now they say that it’s $800 to cancel this B.S. security system. People... please check your contract. I asked to see a copy of the contract via email and as of 20 minutes ago I didn’t get it yet.

Crumbersome. "I recently purchased the TC Security System 2.... It is a small, system that clings to the corner of my ceiling and doors......The system promised 'peace of mind.......I am still waiting for the peace to arrive..... The setup was efficient. I had to download an application to my home device and grant it permission to know my location, my contacts, and my deepest childhood fears.....Once synced, the camera began to feed me a live stream of my surroundings...... It is a startlingly beige place...... The motion alerts are frequent. At 3:14 AM, the system notified me of 'Human Activity.' I rushed to the window, heart hammering against my ribs, only to realize the camera had witnessed a moth collide with the lens......The moth appeared to be 8 feet tall in the infrared light.....We stared at each other through the digital void........ The two-way audio feature is perhaps its greatest flaw...... In summary: The image quality is crisp enough to see the individuals walking by....The night vision ensures I can watch the shadows grow in high definition......

Reviewing phone customer service. My alarm panel was beeping in the middle of the night( of course). I called the 7779 number in the morning, and it wouldn't accept my prompts. I called another number and spoke to Sam, who sounded like he was eating or chewing gum loudly, and he said he was new and to please bear with him. Eventually, the call was disconnected. I called back and spoke to Caleb, nice fellow, but he tried to sell me a new system. No thank you, can I speak with tech support please? I was transferred to Brittany, and she explained there was a problem with the towers that they were trying to correct, and helped me reset my panel. All I can do is sigh and shake my head, because I had to jump through several hoops to get my problem solved.

Doesn’t sync real time and disarm/arm delays. We have been using this app for home security now for almost a year. It in a short term rental (vacation home)We have various guest going in and out a week. We often have to hit disarm or arm multiple times in order to shut the alarm off for people coming into the house. This can be very frustrating with someone standing at the door, and we can’t let them in because it takes 10 minutes to disarm the system. The lock also does not sync. It took us a few times of running back to the house to figure this out, while the app says the house is unlocked it was actually locked. We would turn all the way back around to go home to lock the door because the app wasn’t working all to find out that the door was locked all along.

Honeywell Home product but will not connect Honeywell home!. Purchased the Honeywell 6290W 7 inch color keypad for my home security system. The app that services the keypad is Total Connect 2.0. Although TC 2.0 allows for the ability to control the system, it does not connect to Alexa smart home features directly or the Honeywell Home app. Why this matters is because when you go to create a routine in Alexa, the ability control the system does not exist and there is 2 operations you need complete. This defeats the purpose of using one command to do multiple things simultaneously. Example: Bedtime routine: Front door lock, lights off and security system armed. Due to the inability to sync properly with Alexa smart home or its parent company Honeywell Home, currently the 6290w keypad is worthless as is the total connect 2.0 app that serves it.

App is the Bottle Neck. This a review of the app not my security company. I live in a rural area which, in all fairness, may contribute to slow response times of the app connecting to the iPhone. This is probably not an issue in an urban environment where there are cell towers everywhere. Right now, I have 6 sensors on the list that cannot be cleared through the app. Also, a couple of weeks ago the app quit responding and it took a call to Honeywell to reset my account. That leaves me vulnerable security wise. We had same system in a more urban areas and there were no issues.

App doesn't work on older Apple devices. This app does not work on iPad 2 or iPhone 5. These are the only devices that I've tested there may be others. Also, they don't make available previous versions, which do work. The new app reports a message on the Home page: "problem with security card." User also cannot view events. I was able to install previous version on iPhone 5 by viewing update/purchase history. I could not find previous version for iPad. The previous version, 4.x works on the above-mentioned devices, but version 5.x doesn't work.

Unreliable. I’m giving this one star because the app only works correctly on my wife’s phone. I was getting notifications when we first got the system and now I get none. I have checked my settings and done everything possible on my end including having a tech that works for the company check both my phone and the system and he couldn’t resolve the issue. He had no answers. The system disconnects regularly from our WiFi connection making the security system highly unreliable and in need of constant resets. It’s been nothing but a headache. My wife and I are extremely displeased. I sincerely hope any one else that has this system has had a better experience.

Worst App Ever. We have used Total Connect 2.0 with two different alarm systems and we have nothing but problems with the app. It randomly stops working and it is slow. Now it won’t work with our home internet no matter what fixes we try. We have to turn Wi-Fi off on our phones to get the app to function. All our other apps work fine when we are on the internet/Wi-Fi. Even worse, you can’t communicate directly with the service that runs the app. The alarm company has to do the communicating, which is a huge dissatisfier and gets us no where with no results. We are stuck out here with no help and nobody gives a crap and our contract has 2 more years. Run the other way. Don’t use alarm services that use this app.

App doesn’t work properly.. App has had a continuous message that there is a set up location error. Also we often get a Fault 10 error when trying to set the alarm. It takes one to three minutes for the app to communicate, sometimes longer. The company that installed our equipment said they would contact you for a solution; however, they still have not contacted us with a solution. They also blamed the slow communication on Verizon updates, but our cell provision ATT.

Terrible App. We’ve had this app for at least 3 years to run all of our home automation. Over the last few months since it’s changed to Resideo it has been absolutely terrible. Takes forever to load the app, can’t log you in with the same saved password we’ve had for years, constantly having to manually enter the password. Turning things on and off often prompts a “taking longer than expected” prompt to show up. Sometimes when trying to arm the alarm it takes so long that I close out of the app and when I log back in it has finally armed or unarmed. We never had any issues until it switched to this resideo. Our internet hasn’t changed, the app is updated on my phone and it’s a daily frustration. If there was another app to run our alarm I would switch in a heartbeat.

Outage Notification. The camera server issue the last 24 hours was a huge waste of my time and the time of my alarm company as we tried to fix the no connect issue. How about you guys start putting your users first and you selfish pride second and send out notifications when you have technical problems. I’m really sure we would all understand but more than that we would appreciate just knowing it’s not our system that is broken. Also your app is still the most troublesome app I have ever seen. I’ll be glad when you move it to beta from alpha. Really Honeywell I know you can do far better on this stuff. Just fix your stuff please!

OnPoint Security. We have had our security system about a year and a half and love it. It is so easy to use. Today we added glass breakage to our system and a Nest video doorbell. Matt was our installer as he was for the initial installation. He did a great job as always and patiently explained everything to us. He doesn’t leave until you know how to use all of the options. And he is always only a phone call away! Isaiah was our initial salesman and Jed has also been to our home. Everyone is super and I highly recommend OnPoint Security to anyone interested in great reliable system which is very user friendly!

Works but not reliable.. I've experienced a wide variety of issues from not being able to login "connection times out" (using LTE or a strong wifi signal), password reset randomly pops up (sometimes a few months apart, sometimes a few weeks apart), have to enter passcode 2-3 times in a row on occasion to get alarm to set. Update: now after the new update, unable to log into app at all. Still unreliable. Constant panel connectivity issues and no matter how many times you call to have them look into it or investigate the problem they blame user error and reset the system from their computer...tell me, why do you have to reset it so much in order for the panel to connect over and over and over?

Indoor Camera. At the onset with TC, I was issued a. Camera for the inside by which we set it on the mantle. It never worked. The service came earlier this year ( it it may have been late last year) to service my cameras. We spoke about the cameras and I asked again about the one inside on the mantle. I showed it to the serviceman and he said he would get it replaced. Well, I’m still waiting! A lot has changed in my life now. My husband of nearly 59 years passed away and I am now needing all the safety I can get. I know I have a gated entry and the cameras outside and now feel like I would feel better with that camera I had been promised since the onset of the purchase. Can you please get me a camera for the inside of my home. I will be glad to give you back this one I’ve had all this time. I will be looking forward to your text/phone/email message. Thank you Dr. Dana Hansen-Sheppard

Love alarmgrid and total connect with lyric!. Love the lyric controller from Honeywell and Alarmgrid very inexpensive I got the mid-level $25 a month and I’m saving $30 a month my $295 panel will pay for itself I’m using all my old sensors from my last system. The tax will help you double check anything and set up everything step-by-step on the phone email or phone call Bags great company and really about the cheapest thing out there if you don’t want to use simply save and buy all new sensor is using simply safe. The Alarmgrid and the total connect app were great!