ESTA Mobile App Reviews

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It doesn’t work the camera. Can’t scan passport because it don’t open the camera to do it. There is no option to grant access to the camera. Useless app.

Pretty Redundant. It doesn’t do anything that web page doesn’t. I was hoping it would at least allow people to add their ESTA to their wallet so they didn’t have to print it to show at customs.

Scan don’t work. Scanning the top of the passports don’t work. Error is given every time.

Doesn’t capture the picture. Scans the data, but the NFC is unable to capture the passport picture “unexpected error, please go to esta website” What a failure

Bugs. Nationality and country of origin drop down menus not working, unable to advance application:/

Only English. There is no apparent way to change the language from English from where the app opens up. How do you expect people to use it? There is a lot of advanced English here, even somebody with some proficiency is not going to be able to use the app. But as a taxpayer, I’ve come to expect nothing more than mediocrity from our government.

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Visa. Very easy to complete via and fast very much straight forward highly recommend this app

Rating. Very good it’s easy and straightforward thank you.

Crashes often. App crashes often, especially when you need to jump to email or another app to get information required to fill out the actual form - ie can't be avoided

Visa Application. Easy to understand. User friendly

Miss. Worst app ever! The app doesn’t work on baby as they need to scan your face in a selfie mode. I have a 4 months old and it kept asking us to scan her face but how do you expect baby to sit still and look straight at the camera!!! Unbelievable!

The ESTA PROCESS. It’s a very long process maybe because my previous passport needed replacement because of a hack incident

Wry easy to use app. Easy to use app and can get ESTA done within 15 to 20 mins. Hopefully easy now when I get to the US immigration.

Payment failed, please help resolve this issue. I need the ESTA urgently.. I’ve been trying to solve this issue for the past couple of days, when i try paying with credit card it says payment failed even tho there is $300 dollars inside the card. I’ve tried switching from purchasing the ESTA fees on App Store instead of the website and the issue still hasn’t been resolved. Please help me fix this issue. I need to visit my grandma that has been diagnosed with cancer in the US, I haven’t seen her in 4 years due to being busy with work. I need to go see her ASAP. Can someone please help me fix this issue. It’s getting on my nerves and I’m worried because my grandma could die any minute now. Thank you for your help.

From Mr dale Turner. In the parents must be filled in denoted by the red star, both my parents have passed away. However I have placed their names in to move forward. I haven’t booked my accommodation as yet until I get the visa approval to travel. Cheers

Terrible. Server was down for a week and the app couldn’t connect, then when it was back up I am unable to upload anything to it as it just freezes.

Scan face. Very hard to scan a 1 year olds face when they don’t sit still. Then when u think I have finally got it the app says you need to do it again. Fix this asap it’s very annoying haven’t been able to get a visa because the face doesn’t scan on my child. And calling the help line is useless

App doesn’t work. Keeps spinning after I click the scan passport button

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It’s ok if you have all details with you…. Surely after finding your ESTA you should be able to save it within the app so you don’t need to keep submitting all relevant details to find it. Seems pointless?

I wish it would tell me I didn’t need an esta. I live in a country that doesn’t need an esta. I did not know this. Got stuck when it wouldn’t allow me to pick a country of citizenship. The first thing should be to ask for country of origin.

App doesn’t work. After scanning my passport, the app disabled the drop down menu to select my citizenship, preventing me from continuing.

Cannot pay. App and website won’t allow me to pay

Just a wrapper of the website. What’s the point? Should at least be able save your ESTA so you don’t have to log in each time

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