CBP Link App Reviews

App Problem/ Photo not capturing. I’ve been trying for the last two days to get my photo taken in this app for the Advance travel authorization. There’s always an error message. Unsuccessful/try again. There has to be a better way. People are desperate and can not get their approval until the photo is taken. What is CBP doing about this major problem? It seems like this has been going on for a long time and there’s no solution. I know 8 other people in Haiti experiencing the same problem. This is very disappointing.

This app needs to be updated. There’s serious problem with this app. It’s not letting you scan your passport. Always an error when trying to take your picture. Even after double checking your info, it’s telling you they are not correct.

Too much to fix. The long and desperate time you have to wait to get an appointment is very exaggerated. since currently there are no old records coming out but new records. It is also unfair that those of us who wait inside the places where we can order do not really receive it and people who are not in Mexico even receive it. I think they should take drastic measures with the application. In this waiting time, many of us are taking risks in Mexican territory. 🙏🏻

Won’t allow us to take the picture. My brother who is in Haiti has been working on this for days. He puts in all the information but it doesn’t allow him to take a photo. When he clicks on take a photo, he gets a blue screen then an error message. It’s so frustrating that he is so close and can’t get to the next step! Please help!

Duplicate Submission Error. CBP One is so unhelpful. When you call, none of the representatives are willing to help and if you don’t have a surface level question than you won’t get anywhere. My beneficiary has not been able to submit his request because the duplicate submission error keeps popping up and no one has cared to help me. If I could give negative stars I would.

Terrible. My sisters have been trying to take their photos for a week yet to be done it. They have access with the camera after trying a thousand times, faces scanned reading, boom “ your session has expired please log out and log back in” it’s frustrating. We need some held with this situation.

Terrible app! It does not work. Put one star to let me write the review but actually is zero star…Unable to take the photo, tried for days several, times in different phones, tablet (iOS, android)and nothing! This is delaying the whole process for a time sensitive process, it is unacceptable!

Unable to use app to take pictures.. Please help us out, they’re are bugs that need to be corrected, we’re unable to use the camera to take the picture. Every time we see the camera we take the picture it keeps saying to try again. we try different phone same problem. Please fix

Update, the app has problems. When I enter the traveler, air travel section and try to save my first and last name in the application, I click the "Save" button but it does not save the information. This prevents me from correctly submitting my information to CBP. Could you fix this problem so that I can use the app correctly?

Unable to take picture. This app is awful. It doesn’t allow one to take the real time picture required to obtain the advanced travel authorization form, for the humanitarian parole process. I have been trying day and night this whole week, but i keep getting an error message.

Not finding the case, etc. (I-134A). Cannot find the case… check your info… etc. this has been going on for a few days now. How then should people complete this step to receive a decision regarding their travel permit? Is there any other way for people to scan their passport and send their picture to CBP? This is very frustrating.

Does not have enough slots to accommodate families over 2 people.. Several clients, with families over 2 people, have been trying to get dates since last week and the app keeps telling that there not enough slots to accommodate the group. However for single people and couples there slots no problem.

This just torture.. There are more honest way to get people waiting. My girlfriend has been trying to take her picture and scan her passport for 48 hours straight out of desperation. I can’t honestly believe this is just a bug, please tell me this is not being done on purpose. She is literally hiding in a town where she has no family out of fear since I was granted parole myself. Please help!

This app needs some details. The app has issues and have always had, it crashes unexpectedly, there’s error that appear randomly, one specifically and I can’t go through it unless I delete the app and download the app again. Why waste my time? This has occurred since two weeks ago, in the section of bus operator when I try to upload the bus driver. I’m obligated to use this method since it’s the only one for the work.

Error to confirm appointment. When we finally get to make the appointment at the time of confirming the appointment he says that he doesn’t have enough capacity for one people for one person no matter what day it is or what time it is it always gives a error please fix it is very stressful very frustrating I’ve been trying to get him to get an appointment with my two little girls for several months. I’m stuck in Tijuana and try every day to get this appointment. Please do something or go back to letting the shelters help us like it was done before

Support. I ask developers to enter a captcha before choosing dates, because of the big hype, people have created robots that automatically catch dates, and after being caught they resell the slots. Developers , please do not ignore my comment and take this issue seriously . it infringes on human rights. A person in this situation loses to a mechanical machine !!!

This app is atrocious. The app has so many bugs that needs to be fixed. It shouldn’t be this hard to take a simple picture of your face for verification purposed. I’ve been trying for days to get that done and most of the time it is unsuccessful. When it finally allows you to scan the face; it tells you that the session is expired and closes everything. It does not make sense of how difficult this is.. please fix it

App does not work. I have 4 cousins that are approved, and have tried for 2 days to fill out the application and submit all of the information, and it does not work. It freezes when scanning their faces. They each have a different phone and we have even tried with a VPN and nothing works. We are desperate as they are stranded in Mexico

Version 3.0 with error. So whenever my mother in law that is stranded in Mexico tries to take the photo of herself the app throughs an error message. I tried it myself and it also happened. So apparently the new version has a bug there. It needs to be fix ASAP for those people that are just waiting on that.

Please fix the photo errors. Having the same problems everyone else is. Can scan a passport but not a face. Why is this so challenging? Is it intentional? No one at CBP offices anywhere, in person or on the phone, can help. It seems we are all at the mercy of poorly designed technology and real live humans are powerless to do anything about it.

Last version is not working. This last version you updated is having problems,when Im going to submit the form for the Travel Authorization there is an error that say “Record cannot be found Please review your Alien Registration number, date of birth and passport number in your myUSCIS account to ensure the information is correct.”

Error facial recognition. The app doesn’t want to submit anything after scanning the face. It shows green as if is ready to accept the scan, but then says that the submission was unsuccessful, please try again. Please fix. This is keeping thousands of people from moving to the next step.

Glitches and unable to schedule times. Constantly glitches lags or doesn’t load at all. If it does load once you do the biometric screening it kicks you out or freezes. Gives error 400 or Token200 and so many more. It’s terribly developed or isn’t capable of sustaining all the people that need to use it.

Help. This app is very stressful. I tried to take my picture and the app kept telling me try again your session expired. I tried to do it on different phone still same problem. Sometimes the camera don’t even appear. I did everything on the form but the minute I get to the part to take my selfie it’s a problem. I tried so many time and it’s really frustrating.

token200. so many people with small children have been stuck for a long time and cannot register. forces and means are running out. Please fix token200 won't let you take a photo

Really bad to get an appointment. The app has several bugs that need to be corrected, in our case we are a Cuban family that was stranded in Mexico with 2 minors since December 29, there are 4 of us in total. We have been trying to get an appointment at the border for more than 10 days but it always gives a different error, we have even completed the entire process, and when we finish after capturing even the photo tells us that there is no capacity to serve 4 people. I think they should look for a mechanism to solve those issues or at least prioritize those who, like us, stay in Mexico before January 5.

Help. After capture the foto when I want to submit my information I can’t this message error persist « record cannot be found » whenever everything is correct when I revise my informations. What can I do ?

Profile error. It’s really impossible to save the profile information i think that should be correct very quickly

Error in app. Please fix the app. My family in Cuba is trying to finish up the parole process but it doesn’t let them. It keeps saying there’s an error. Please fix

Save button from Profile does not work (Critical). Steps to Reproduce: 1- Select Traveler 2- Select Air 3- Select Advance Travel Authorization 4- Select English language or any other language 5- Select Edit Traveler Profile (Profile Information) 6- Fill out first and last name 7- Press Save button Expected: _ A message indicating that the information was saved (optional) _ When I select again "Edit Traveler Profile (Profile Information)", the fields on the screen are filled out Current behaviour: _ No message shown _ When I select again "Edit Traveler Profile (Profile Information)", the fields on the screen are empty

Keeps appearing the same error after I try to send the information. I was able to enter my information and scan my passport and take my picture using a VPN since my internet in Cuba looks like it was blocking the website. After I submitted the request an error appear saying that my travel registration number was not correct and that I needed to correct my information with the USCIS. The information is correct on both sites. Please advise.

App malfunction. I have been trying to take a photo of myself for the past five days every time I click on “take a photo” it says “submission unsuccessful” without even letting me access the camera. when it finally let me through and I try to take the photo, it says session has expired log out and log back in. I keep on logging in and out it keeps on saying the same thing no matter how many time I try, please fix the app. Thank you.

CAN’T FIND RECORD ERROR. Please, help us and fix this error. My beneficiary has been trying to submit his info. After almost a week of difficulty to capture the picture, when the picture is finally captured it keeps saying that his RECORDS CAN’T BE FOUND. We reviewed and all info is correct. Please, fix that error. It’s been a week now and still not working.

Please. Supposedly the app should also work with Cuba numbers... which is one of the countries included in the new parole program and it's not like that... would you solve that please?

URGENT Advance Travel Authorization Parole. (URGENT) My father created the account, provided the information necessary and scanned the passport and take the photo but when he tries to submitted the information says “The information can not be proceed. Check the date of birth and passport” we reviewed every information carefully and everything is correct. We already tried with differences phones and still no able to. PLEASE! I NEED HELP! My father’s process is been delayed because of this.

No Travel Authorization. My family member in Haiti successfully submitted his information since January and he is still waiting to get the travel authorization. I’ve reached out so many times to CBP ONE and still nothing. At this point we don’t even know what to do anymore since the app clearly states it could only take up to 3 weeks, it’s been well over a month for my family member. Hope someone can help me out.

App unable to find records. This app is so frustrating. It has been 2 months since USCIS approved our petition yet CBP one repeatedly errors out indicating that the “Record cannot be found”. Emails to cbp support have been un answered for over a month, no one takes responsibility. Worst US government application I’ve ever used.

Error. My mother has been in Mexico since January 5, and when she manages to do all the paperwork, she gives her an error (TOKEN200) and (PHOTO 300) she is only one person and tells her that she does not have the capacity to attend to one person. Please review the app and fix the errors. My mom has been in Mexico for many days without a home and without hope of being able to get there.

Big time problem with facial recognition. The facial recognition feature simply DOES NOT WORK. I’ve been trying to complete my parole application in order to get my travel authorization and I have been trying for almost 4 days straight ( day and night) and it’s almost imposible. Help is needed . Thank you

Didn't work. This app is broken and it's no help to anyone. Unfortunately, I tried to get free rent and money for food. I've seen people get 2 years free rent paid and $14,000 in food credit. No one will contact you and then you go on their hit list. I've heard North Korea has the best border policy. You can cross into their border from China. Don't waste your time in America. I've heard they will deport you in a year.

A-Number Cannot be found.. We are trying to complete the request advance travel authorization, but it keep showing that the A-number cannot be found, the number is correct and the whole information match with the one on USCIS, please somebody fix this.

Treason. So I just found out about this app from last night’s vice presidential debate, and wow I can’t believe it really does exist! This app should be illegal! You’re letting all these migrants get in this country easily without any criminal background checks whatsoever. No wonder why crime rates are higher than before. You’re giving away free healthcare, free housing, free food, free everything at the American people’s expense! This app should be removed! Biden and Harris should be jailed for treason!

Unable to take photo. I’m a Haitian citizen, and I’m bot able to take a picture of my self. It keeps saying submission unsuccessful. Please try again! I’ve been trying for the past 5 hours at some point it advised to log out then log back in again, i did and i even uninstall and reinstall the app, it’s still not working for us Haitians

Bug alert: Version 30 doesn’t take photo!!!!. For those filing the Advance Travel Authorization by Air, the system asks to take a photo of passport and a photo of self. Version 30 is fine taking a photo of passport but doesn’t let one take photo of self. We had to go through a website to download CBP One version 29 (the previous version) so then the photo of self went through and we were able to submit it.

App is trash. If I could give negative stars I would. My family all got approved and are trying to flee violence in their country and this app and the photo section are all that’s standing in the way. This is ridiculous and devastating to every person spending hours trying to use it. Do better CBP.

Session Expired ERROR!. I have applied for some family members located in Venezuela for the Humanitarian Parole. When trying to send the information right after taking the picture the app throws an error stating “SESSION EXPIRED, TRY AGAIN”. We’ve tried over and over and nothing works… I have reached out to CBP through the website asking for help and guidance and no response has been given. THIS IS VERY strange, this app has never had issues like this before. I would really appreciate some help.

A family of 4 people, after the update, we cannot enroll in Mexico City.. The application has not been working for the third day. Please speed up your update. After the last update 2.43 gives an error that I am far from the border, but the previous version gave me to look for dates from Mexico City. And today the 2.44 update was released, it's a nightmare how long it will last, why it's impossible to find dates after each update. We have to wait so many days and weeks to get a date . Please do everything possible so that everything starts working as soon as possible and you can enter your date without errors. A family of 4 people, after the update, we cannot enroll in Mexico City.

Does not comply with Federal Rules. Not only this app is controlled and operated by the government, therefore it limits it uses by a small group. Opens up appointments for literally 3 minutes when is supposed to be accessible 24/7. Limits the people who need seek asylum taking over how many can apply and when they will be allowed.

App problem for Cubans. Hi, the app is not working for cubans trying to apply for the new Advance Travel Authorization. When you try to take your photo the app gives you an error. If you use a VPN trying to change your location the app takes your photo but give you an error when you try to submit the application. The error says that your information does not match with the information on USCIS.

Traitors to the United states of America. This app is a disgrace to legal immigration and to the American people shame on Apple and google and the American government oligarchs who want to destroy this beautiful country. Everybody who wants to come in illegally needs to be sent back where they can apply and wait in like like all the rest of the immigrants who can in LEGALLY.

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PHOTO IDENTITY NOT WORKING. Cant pass the step of taking a photo, its always throwing error, doesnt matter iphone samsung. Its not working please fix asap thank you

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Says payment failed before even asking for a credit card. This app used to be great, but it forced me to update it in order to continue using it and now it has an error message that payment failed before it even asks you for payment details.

Won’t work. It asks for an update even when I am on the latest version. You have to sign in every time you use the app. Impossible to use.

App is broken v2.3. Shouldn't an app provide a purpose? Report My Arrival, Report My Departure shows "Coming Soon..feature" as of v2.3 Maybe u guys can test your apps before releasing them?

Take photo. I can’t scan a photo, against we try

Could easily become much more useful than it is right now. Right now the app feels more or less like a mobile-friendlier version of the CBP website, with the catch that you have to log in every time you want to use it, even for features that normally don’t require an account. Considering that you do have to log in, what would really make it more useful is if you could save your visas/documents and access them quickly and in one place (as the app’s name implies). For example, when you need proof of having a valid I-94 or want to access your travel history, it would be nice not to have to re-enter your entire details over and over, but have them just available via some sort of dashboard. I assume that someone had a look at Canada’s ArriveCan and similar apps when planning this, and I think ArriveCan is a perfect example of how a few minor changes could turn this into something far more useful in practice.

Does not work with the new Canadian passport. Your system can’t find the new Canadian passport is got alpha numerical after the digits The photo scanner does not work with new Canadian passport. But work super fast on the old passport and I can find the i94.

Useless. Try to register travelers never could get to take the photo no way to do it

Can’t scan document. Doesn’t read and scan Singapore passport

Can not enter Canada Zip. Only numbers allowed when entering the zip code for Current address. Canada do not have the zip for numbers and how can I enter it??

Doest work if you have >1 passport. App doest seem to validate the travel document if your valid visa is on an expired passport and you have a new passport now. Hopefully this is fixed in future app updates.

Lots of bugs in app. When you try to add any traveller info., country of issuance for passport shows “Ukraine” as default. It won’t let you change. Very bad app, can’t use it.

Not working for me. This system sucks I’ve been confirmed for a year now and I still can’t submit my travel documents. Every time I submit it I get and error. And no one can assist me.

Error to make payment. Not able to make payment.

Make your phone freeze. please delete this app just a nightmare

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Can I do for my sister and her family from Burma. Rohingya from burma. Can I do for my sister and her family from Burma. Rohingya people from burma?

Update 2.50. Hello CBP. since the new update 2.50 many people have difficulty submitting their files, please see how we can solve this problem for us please

VPN. Keep in mind that in Cuba you have to use a VPN to be able to scan your passport, and this is probably due to app restrictions

The app does not scan the passport. We are trying to complete our process and when we get to the part to scan the passport it’s not working… we need help

Wrong location. After last update it crashes with the “wrong location” error. It says that user should be closer to the border even if user is there.

Cannot take the final picture!!!. The app has a bug that does not allow you to take the final picture in order to finish the process. Please fix this already hundreds of people waiting on this bug to be fix!!!!!!!

Can’t scan passport or take photo. My beneficiary cannot scan her passport or take the photo- keeps getting errors. I see thousands of people have the same problem. Please fix the bugs in this app/website so my friend can get out of Venezuela!

Unable to scan my face. It’s been 3 days I’ve been trying to take the picture of myself but it keep saying that my session has expired to logout and log back in Can you please help me? Or find another way to make it easier to submit the pictures ?

Bugs. Please fix the bugs. How would it be hard to use an app in 2023?

Isn’t working. The app is not working for me. Can’t access to the part of the app when you ask for an appointment. Is it my phone ? (Iphone 11) or is it something with the version?

Can not capture photo. Keep getting an error message when trying to take a photo. When the camera finally opens it’s quick and is never successful

Solutions. the application does not allow to scan my passport, an error appears. I need to finish the process

Foto doesn’t work!!. After you fill everything up it asks to take a foto but the phone doesn’t work there’s nothing where you can select or take photos automatically. Please fix it!

I can’t upload my photo. I’ve been able to fill in all the information required, but the app doesn’t allow me to upload my personal photo in the final step.

Won’t take face picture. We’ve been trying for days now and it won’t even give us the option to take the picture. So many people are having the same issue. Please fix!

Problems. Since the recent update, the application is giving problems when taking the photo on the pre-travel request page. Many of us are waiting for a correction of errors. Thank you

Technical issues. I'm not able to scan my passport and my face on the CPB one app. The error message: record cannot be found. please help. Thank you.

Needs to be fixed. “Your session has expired, please log out and log back in” that’s the error message whenever i try to take the photo right after i scan the passport.

Scanning passport doesn’t work. I tried emailing them about the issue but no one responds back. I can do everything except scan the passport which is the final step. This is impeding my mother from leaving Venezuela . Please help!

Let us to chose a date please. It was more easy before when you could chose a date

Issue trying to take a photo for identity verification. Is not letting me to take the photo, it keeps saying “try again”

Not functional at all. The app not good at all because it doesn’t do what it’s designed to do. It doesn’t scan people’s face. People try for days nonstop, they cannot get their face screened.

Version 2.44.0 not working. This version isn’t working because it too isn’t opening up the Ports just like version 2.43.0 didn’t. Please fix this problem as soon as possible, thank you!

App doesn’t work. I keep going back and forth with the terms and conditions. When I click accept I am taken to the same page and when I try to login it takes me to the terms and conditions. The app is on a Loop, so frustrating.

Unable to take photo. It is that you need to review the application. We have three days trying to take the photo and it has been impossible.

Problem. I trying all my best to scan my face I Cnt too much bugs on that new version

11 days haven't appointment. My most horrible experience. When I choose date/time and have a token200 on old captcha WHY THIS DATE NOT RESERVED? How many days I need nervous about this omg..... Family of three is impossible to schedule something.

Doesn't work. Good afternoon! Please work out errors when scanning the face, it is not possible to enroll in the queue 😓 throws away and gives out errors at this stage.

Please fix the app. Can you guys please fix the app, my brother has been trying to login and every time it takes him back to the screen again please fix!!!

Preatry bad. Im a beneficiary of a parole trough i134A and i have been trying to send advance travel authorization for 3 days and always gives me the same error saying that i need to close section and log again but still showing the error after doing what it says

why is this not working??? ❗️❗️❗️. The application does not allow me to fill in, does not allow me to take a photo, constantly throws it away, for a week I have not been able to fill out and register. Please update and fix bugs. In my case, children suffer.

Doesn’t work. The app doesn’t work for people with family’s, my friend is in Mexico stuck there with four children, because it’s not possible to sign appointment when you have so many children, it’s possible if it’s one or two

Please help us. Hello! We have tried to include the photo and the Venezuelan passport but the new update 3.0 does not work for iPhone because there are many errors

Problems with the app. The app it’s not working, went I try to take the photo it come out a error massage, it does scan the password but allow you to take the pictures

Trying to travel. Keeps saying the A number is invalid or could not be found but it is the correct one. Pls fix!

Disgusting. the application slows down, it is impossible to select a date, it constantly crashes. In general, a complete horror. Been trying for over an hour and nothing worked.

Not working. I wonder when this app will be fixed. I know a couple of people who are having a lot of trouble completing their face recognition for more than 2 weeks now. They keep getting error messages.

App problème. The app been not working for 3 days since the last update version i been scanning my face nd my passport and keep receiving the same error to try again or session expired the issue been there for 3 days please do something for us

Issues in Profile- Save button. The app have in the new version issues on the Profile section the Save button is not working! Without this info is imposible to used the app !

Pls fix the location bug. The app pops up a location message when trying to schedule an appointment even though I’m located near the border.

Error loading passport/selfie. Hi, its been two days since im trying to scan a paasport and take the selfie app keeps on saying error can any one help

Photo scanner. I have actively tried to scan a picture of myself for the last 2 days and the app is not working… please help us fix the issue

Facial recognition (face scan). Its been weeks, my mother is trying to take a photo of her face to confirm identification and the app never works. Its always giving an error. I need some help please..

Doesn’t work. App has been freezing and requesting user information, but will then freeze

Picture error. It’s a problem when it comes to taking your picture. Keep receiving error messages.

Duplicate Submission ( Advance Travel Authorization). At first attempt of sending the request for Advance Travel Authorization the app shows an error saying “ Duplicate Submission” instead of showing SUBMITTED. That is a glitch on the app you should fix that with the programmers.

App does not work!. When trying to schedule an interview it comes back with a system error or just sits there and spins for an hour before timing out. It won’t process the facial recognition. App Does NOT Work! - app has been updated - Internet speed is good - band new iPhone We have tried for many days, with 3-4 hours a day to get it to work at the precise times CPB says that new times will open up.

Scanner problem. Problem with the photo scanner repetitive error even after scanning

Error upload photos. The version 2.30 isn’t working good, message error while try take and upload photo.

Broken. Cannot upload picture. Keeps giving error. Heard to try downloading previous version 2.29, but unable to download previous version. Over a week and no fix to this bug. Please help !