Global Entry Mobile App Reviews

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Great addition to GE. Easy to use. Thanks

Very nice. Love this app

Limited launch and no account setting feature. The app only has very limited entries. It does not allow a personal profile to save global entry numbers. Disappointed how it was launched prematurely.

I first time using this app! I love it!. First time using the app, I love it!

Brand new app has promise. Not sure how to use it though.. I can’t see a way to enter my personal information yet, like my global entry number. And I can only select 7 ports of entry. Hopefully the apps functionality will grow soon. On the other hand, it looks nice. :)

Limited Ability to Use. Has very few entry cities to be able to use the app.

Easy peasy. First time using the app yesterday and my entry to the US was a BREEZE!! Thank you.

Wlaiting lines at Miami airport. Lines are just as long as non global App users and kiosks users all together

Easy as pie. Very easy app. Absolutely love it! Way to go USA!

Parents should have add the toddlers/infants. As a relatively new member, I haven’t used the app yet however as a starter I think it should have a functionality, at least, to add toddler/infants in the app. I hope they will add this feature soon

Works half the time. I am sure the app will be great when all customs agents are fully trained and app no longer crashes. I have also experienced that when the app gives me my entry number and takes my picture that the info does not always cross over to the agent’s screen in MCO term C resulting in confusion, annoyed customs agents, and sometimes comments suggesting I am doing something wrong till they realize it’s them and not me. Will stick to the old school machines.

Useless, Poorly Designed App. GE can be used with just your passport. This poorly designed app just adds unnecessary additional steps. Leave it to the US Government to make things more difficult than they need to be.

CBP global entry. Very smart time saving app !

Premature Release. Here’s a thought, don’t release an app, or include ports of entry if that particular port isn’t utilizing the app (or has never even heard of the app, for that matter). Went through ATL yesterday and the officers literally had no clue about this app. Did not cause any problems more than a 2 minute delay to go back to the kiosk, but seems to me this was rushed to roll out and should be communicated with its officers about its use.

Easy to use. Ease to use and a timesaver during peak times. Great job!

Wake up people. There is no info to input. Global entry has been using facial rec for years now. It submits your picture in the background and you get a receipt if approved. If not approved, use a kiosk. If You people would actually use the app before reviewing we would have better information to base a decision on.

Heading blocks view of green submission number. Receipt header is blocking green confirmation number at top of submission display

Snap a photo and go. While heading towards immigration, I selected my port of entry and snapped a photo of myself through the app, submitted it, and then literally walked through immigration. I just showed my phone with the submission screen as I walked past the officer at the exit. Doesn't get any simpler than that.

Worked well and easy to use. Used it today. Worked well. Would be great if it supports multiple people in family.

Doesn’t work at DFW. Used the app and was yelled at by the customs officer and told this app “doesn’t exist”. He tried to tell me it was mobile entry and I showed him it was global entry and he said I did not show up on the list even though I followed all the directions. And he even told me that other global entry users who used the kiosk “had priority” over me, despite me also having Global Entry. Not going to use it again.

Not helpful. Needed to stand in a line to have my photo taken again at DFW. Slowed the entry process. The app requires that the phone be held very far away to take the face photo. This should be fixed.

No option for multiple users (family). Haven’t used it yet however initial setup appears to imply there is no option to add multiple travelers (family members with GE) in same app. Guess everyone needs to have phone (child?) or delete profile and created new after submission of prior one? (Not sure of that would work since first submission might be required to be shown?)

Great app!. Quick and easy to use entering the US in Charlotte (CLT)!

Works 👌🏻. Downloaded in Manila and used upon approaching the gate at O’Hare. You pre-fill your name and # and wait til you’re at your destination. Open the app, select your entry point, take a selfie and voila! You receive a confirmation with a countdown. Flash your app confirmation to the customs agent and move along. Your checkin expires in 60 mins.

App is great, some agents do not know about it. As I was taxiing at airport, I easily filled out and received my global entry clearance. Make sure location services are on. The only problem was at sfo, a few of the agents were unfamiliar with it. Once I found the right agent, it was a breeze. I assume with time, that will change.

Don't use. I attempted to use this app it did not work, on Arrival they could not locate me in the system was sent to secondary no explaination there after bag search they said everything was ok and they let me go fast forward two weeks I was crossing the border was sent to secondary and I was told my Global Entry card would have to be confiscated and to set up an appointment with a Supervisor to find out the specifics.

Why not ATL??. ATL should’ve definitely been one of the first as it’s the absolute BUSIEST 🤷🏽‍♀️🤷🏽‍♀️…..You’ll get my 5 stars once you add our airport 😘!!

Third degree in Atlanta. Used the app, took a picture, confirmed concourse F, app said I had 60 minutes to use. Proceed to global entry exit, customers officer assists there is no such thing as a global entry app, and then tells me I do not have global entry without asking for my name or my passport. Go to secondary lane, officer confirms I have global entry, then tells me app works sometimes.

Needs improvement. No ability to view your profile. SFO is not listed.

Game changer. This app takes global entry to the easiest possible level. Great app

Could be better. Because this is used for travel… Mostly Airlines , it seems reasonable that there should be some sort of automatic integration with the airline apps, so that verification of global entry/TSA is automatic .

App Doesn’t Work. I have a valid Global Entry number as validated on the Homeland Security website. However when I cut and paste my PASSID in the application it says I need to be enrolled in a valid Trusted Traveler program.

Asks for info and doesn’t let you provide it. Asks for KTN but only has numerical pad and not text. Asks for picture, but no way to take or upload picture. Is this app a joke?

Only the government can do this!. All excited, I downloaded the app to speed up my next entry at SFO only to find it’s not listed as an airport with Global Entry. Plus the app mentions submitting a photo but it’s not clear whether they want a photo from a global entry kiosk or from the phone. If there’s no guidance in an app and it’s not intuitive, it shouldn’t have been built or (prematurely) released. Wonder who the incompetent government contractor was who the CBP paid millions of $ to build an app that’s useless.

Difficult to navigate. Not informative

Poor showing. From what I can tell the app caused there to be long lines to get out of passport control. The faces that were being cross referenced weren’t going to the checkers computer and we had to wait for a LONG time. Go back to the old system

Philadelphia Internacional AirPort. Hello, I filled out the Global Entry application but I made the mistake of entering port of entry Miami International and I am arriving at Philadelphia International Airport

Amazing. Global Entry just got better with this app. If you use GE, get this to make reentry easy and fast.

New App. Still have to wait with others that used kiosk.

Great app. The app saves time even more, you can do it right on the plane while waiting for everyone to get out.

Pic. Approve my picture and lost my picture

Outstanding!!. This is a true game changer for Global Entry. The whole process is seamless.

Will not be able to do interview!!!!. Used this app for interview at customs like it said I could do and it did not work when I was in line. Months and months for an appointment .

Impressive. I’ve used this twice now in Seattle. Global Entry, itself, has always made customs easier, but this has had me barely breaking stride. Just show the digital receipt to the agent and through you go. Really, really well done.

Very easy to use. Highly recommend. Zip through the line in no time

Excellent app. This is a great advance for trusted travelers. Kuddos !!!

App works fine, these reviews are absurd. Almost every single ‘review’ so far (Sep 2023) is from someone who has no clue as to how the app works. This app of course doesn’t have a place to enter personal info, such as KTN, because it doesn’t use any of that, so most of these reviews demonstrate ignorance. So far, only 7 airports Seattle Tacoma International Airport, Los Angeles International Airport, Miami International Airport, Orlando International Airport, Washington Dulles International Airport, Pittsburgh International Airport, and George Bush Intercontinental Airport, are available for using the app as of late September 2023. It only works by opening the app once you have landed at your arrival airport which is participating in this early roll out, connecting to the Internet (either cellular or by airport WiFi), and capturing a selfie picture. The app uses your arrival information and the facial scan to match you in the GE database. Once that is verified, you can skip the kiosk and go right to the CBP counter via the GE line.

Easy to use. Thsnks

Useless if officer doesn’t what it is. Used the app as instructed. Officer had no clue what I was showing. Had to wait and let others who used the kiosk pass through. Location MIA.

Quick and Easy. Wow if I can get through the lines with this process it’s a great addition for global travelers

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Missing NY/NJ. Support for JFK and EWR please!

SFO is not the port of entry. Very little information

Global entry. Best travel investment I ever made

Useless. Useless

No JFK or EWR are u kidding me?. Hey. No big apple ? The world #1 city how dare u guys released an app without nyc ? Omg

Does not work at IAD upon arrival Oct. 14th. …. Better do it the old fashion way.

Photo. I am required to submit a selfie, but can’t figure out where to send it.

Total chaos at MIA. Kiosks not working. Staff overwhelmed. Very long lines.

PHL Airport. PHL airport has global entry and it is not showing in the app

Test. Test