UE Custom App Reviews

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Needs Updated and Refreshed!. I consistently use my UE 11 Pros with UE’s Bluetooth cable setup. They’ve felt aged and out dated for a few years now. For the $1,500+ investment I have in the IEMs, it would be great for the developers to make some updates. I’m on my fifth pair of $100 Bluetooth cables. They are clunky, wear out quickly, and feel cheap. Disappointing pairing for such an incredible set of buds.

Can’t find earbuds using iPhone X. The app can’t find my earbuds no matter what I do: got the Fostex TM2 bundle so I’ve tried with those as well as with the UE bluetooth cord plugged into phone jack (with adapter). These earbuds cost a mint and I know I’m not benefitting from the full sound potential, which is why I was totally psyched to find this app. But so far no dice - not even when I give it hours to find the earbuds! And, yes, they are paired (via Fostex) with my iPhone X, which is up to date. What’s going on, UE Custom?!

Not perfect but. They are the ultimate in customer service

No. Just no.. I paid a ridiculous amount of money for custom earbuds that come with an app. I’ve connected to Bluetooth and can hear but won’t connect to app, no matter what I try. Therefore, I have an experience sure pair of crappy earbuds and am unable to try to make them sound better. What a ripoff. My $20 pair are much better

Wow!. This app makes all the difference when using Ultimate Ear's custom IEM. I rebooted my iPhone 12 Pro Max and was instantly connected. I do not regret my investment!

Scanning.... Wont connect with speaker.

Bad app, useless on iPhones. Won’t connect for even find the earbuds. Good luck finding support, will return mine soon

What the heck????. Looks like a really cool app, but....how do you use it?? Is it even supposed to add bass to your songs? Like....this is complicated!!! I’m frustrated

Ok figured it out. When I got this app it sounded just like apples product. Then I read online there was an app to set it up your way. The app wouldn’t connect at first. But I did a soft reset(connecting battery and charging) and when I tried again it still didn’t connect but I waited for almost a full three minutes, then it connected. WOW. AWESOME. I gotta say adding the ability to do a final customization is brilliant. This entire product is customized it only makes sense that the sound should be too. Excellent product and excellent app. And just so she gets credit...ERICA AT UE CUSTOMER SUPPORT YOU ROCK!!! JUST SAYING 😉

Easy and perfect!. Just downloaded this last night. I didn’t have high expectations given the other reviews. I had absolutely zero issues connecting the IPX Bluetooth Cable to my custom IEMs. The presets are great as is the ability to customize your personalized EQ.

App does not connect to headphones. Waste of money

Does not work with Foster TM2. The CSX 18+ connects to the Bluetooth TM2 just fine and sound awesome. But, Foster TM2 App is not available in the USA and the UE Custom app doesn’t work either. Good concept but falls short of what they could be at least on iPhone. Also, doesn’t connect to the iPhone with true wireless. Because of this I drop the overall rating to 7/10 for the earphones. They could easily be 10/10 if everything worked

Took a bit to connect but a decent addition. Took a little bit to get this to work on my phone (iPhone 12 pro). But after just turning my UEs off and on it finally connected. Overall the presets works well. Would be great to allow a few in app songs to test as you play with the settings. This would help alot with the “custom” mode. At times that can feel a bit less user friendly in its current state.

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Does not work for wired IEMs. This app does not work if your IEMs are connected to your iPhone via a 3.5mm to lightning adaptor. The app is fantastic for a Bluetooth IEM connection. If it wasn’t for the lack of support for a wired connection I would rate it five stars.

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