My Verizon For Business App Reviews

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Billing department / Customer Service error. Verizon has our business account messed up. They have been charging us for over 15 months for a phone line we don’t have. We added an Apple Watch that we paid cash for and added the service for, except they charged us for purchasing equipment too. Been spending valuable time working with them to get corrected. Had promised it would be credited and fixed with a refund that would process within days … months ago. Told not to pay bill til they got fixed, now we get disconnect notice. Please someone help get this fixed and our refund to us.

Business Owner. The reason that I I’m giving you one star is because it has taken me three days to have enough service to even pay my bill period in my area of tallapoosa and coosa county Alabama your service has continued to drop and get worse over the last three months period I am a business owner and could name about twenty businesses and at least a hundred people who are fed up with bad service period this has not been as much of an issue over the last ten years, however you have failed to expand service in rural areas of Alabama. Thanks Chris baker Bakerlandscape a twenty year business owner.

Awful business account service. I just spent TWO HOURS trying to set up automatic payment after my bookkeeper struggled with doing it for a while. Because I have a business account it would t allow me to do anything on the app until I spoke to someone. I spent 30 min on the phone and I was told it was finally set up, she removed the $5 late fee and told me I was good to go. When I tried to make a call ( it’s a work day) it wouldn’t go through - so then I spent ANOTHER 90 min trying to fix it. No one could see that I had set up automatic payment and paid the bill. So finally I said , go ahead and process another payment, since I need to get to work. She said there would be a $7 charge for her to process it - I told her I’d already paid it w another agent and refused to pay $7 because of the principle. She put me on hold to speak w a supervisor. Then she said she couldn’t do that bc she was getting an error. The whole process was a MESS. I FINALLY GAVE UP and payed with a cc. Again.

The WORST decision for my business!. I switched two lines from my personal account with 6 lines over to Business thinking this was the right choice. Well a week and a day later I regret it so much! I’ve not been able to access any account information online or on the app (phone, iPad, web browser) at all. I called into the Business support team 3 different times over 3 separate days and varied times of the day and they all promised “escalation”. I’ve heard NOTHING back at all! I am so frustrated at this point, I am seeking the advice of an attorney to see if we can null/void the contract since it’s only been 8 days. Go elsewhere, At&t, T-mobile…I don’t know, but I hope you can avoid my experience!

Terrible App. I’m not sure how a company like Verizon could put out such a horrible app. After seeing many more negative reviews about it, I’m very perplexed as to why changes haven’t been made for months. Let’s start with the big, and basic, issues. I use this app mainly to pay my bill and check my statements. I’ve tried multiple times to set up touch/face ID and each time it says it’s set up. Then I go to log in the next time and can only log in with my password. I’ve also tried paying my bill the past two months and it says I have a negative balance and it won’t give me the option to pay because of it. Then when it’s past due because of this fact, it lets me know I’m past due but I still cannot pay because it shows a negative balance. I’ve never had to work so hard or check an app so many times to get a company to take the money that I owe them.

Horrible customer service the end. Had to call 7 times to get problem partly solved . Can’t chat in app always have to call . Always told i will get fallownup call never get one . Keep getting transferred to wrong departments . The people I speak with are on google looking up answers to my questions . I ask for supervisors they say none available and then start asking questions and supervisor never comes . I wasted hours trying to get ahold of right department from consumer To business side back and forth and wrong answers etc . My time should be your concern . Horrible customer service . And no one has ever offered to compensation for my trouble .

Good but clunky. Touch ID broken. This app provides a decent overall experience and enough account information to be useful. It provides a good amount of line information and overview of data usage. Currently my biggest gripe is Touch ID appears broken. I am constantly prompted to set up Touch ID and in the next login told setup failed. Just annoying. I also find that getting to various screens via apparent links is wonky. I find myself constantly tapping a link to switch screens with no results. Perhaps it’s just me but it’s only happening for me in this app!

Unlimited. I pay for a Verizon business unlimited plan and when I reach a certain amount of data my wifi slows down that I can’t even open the internet so I called customer service which put me on hold for 30 minutes and I asked how do I get more data I don’t care how much it cost I just need more data for my business and they told me that I couldn’t get any more that I was at the peak for service my internet slowed down with 20 days still left in the billing cycle so for half the month I had no service so I called t-mobile and for 5$ more per month I got 100gb and have not run out of internet and life has been good Verizon customer service is terrible and there coverage is average at best never again will I ever use your service

Awful. Since getting our personal switched to business I have had nothing up issues with Verizon. I asked for my email to be changed as they put my husbands email under me and my email under my husband. I then called in and she “fixed it” only to find out it that exact same Two month later. The rep also stated we would never ever (they stressed this) come close to using 300g of data on our router. Even after we told them we do zoom calls all day. We are approaching 700g each month. Manager was supposed to call me several times and failed to. I then had to go tot he store to get her number actually call her for anything to get done. The app says we have used zero data for the entire month while I get emails saying I’m over my data usage. When I called into Verizon the lady on the phone told me ignore those emails that it was inaccurate and wrong. We then had a $1,000 Verizon bill!!!!!! I loved y’all as my personal cellphone carrier. I Absolutely hate y’all as my business carrier. The manager did take off the extra charges and I’m appreciative but nothing has been offered to help the situation other than having to purchase another router. If I wanted to spend $500 on internet I would have just gone with at&t and had it ran to my house directly. I also have to redo the Face ID every friggin time I open the app. What’s the point if I have to log in every time to make the Face ID work but then go back to use it and have to redo it?!?!?! So incredibly frustrated.

Terrible customer service. My experience with Verizon business plan and business managers has been thee absolute worst deal I’ve ever experienced from any organization period. I have had a business line since Oct of 2020 and I’m still fixing THEIR mistakes nearly ever month since then. I constantly have to call and complain that my bill is not correct and it’s taken them nearly 3 years to fix it all. The amount of hours I’ve spent in their store, on the phone, and looking thru their billing means I could do a Verizon employees job and be better at it then they are. I will never recommend anyone to open a business line.

Horrible Business Customer Service. Never got what I was promised. Took over a week to get my lines ported over. Verizon failed to deliver on business promotion credit as promised. A month later talked to countless Verizon employees and still NO one knows what they are doing. I regret having left ATT. This has cost me more time and expense than I ever wanted to spend. Not a great way to start a business relationship. I would definitely not recommend anyone to go through such a horrible waste of time and experience.

Riddled with wrong data. This app could be really useful if the data it presents was accurate. When I look at the Feed it is always saying my bill is over due when it isn't. It even shows that there is a $0 balance right next to the alert. The Data Hub it tells me I have 48GB/28GB of data remaining. It's actually the reverse that's correct. If I drill into a line to look at individual usage the giant usage chart shows the total GB used collectively and not for that individual line. That info is found below it but at first glance is very deceiving. Either change it so it shows that lines usage or remove it entirely. When I go to Billing > History it only shows the amount for the most recent invoice. The others show $0.00. All of these "bugs" were found within a couple of minutes of poking around the app. I stopped because I didn't want to be disappointed any more than I already am. I waited a long time for them to release a Business app since the other Verizon app wouldn't support business accounts. I wish they would have waited to release it when it was actually useful. It's irritating when you can't trust the data you're presented consistently. I find myself questioning everything else's accuracy and I need correct information when it comes to making any decisions. I guess the only place to go when you're at the bottom is up. Get with it Verizon, this is inexcusable for any business, especially a technology company. People have options these days.

Disappointing customer service. We have experienced the worst customer service from October 6th up until last weekend November 7th. We we’re set up with a hot spot on the wrong plan, not unlimited,causing us to have a $6700+ bill. It took over half a dozen tickets and several employees and managers to rectify this mistake. That’s not my issue... the issue was with the last manager that stated they were not going to accommodate my family with any additional credits for the fact that we were inconvenienced??? Who says that to a 15+ loyal customer. I moved to a rural area that doesn’t allow me to utilize any Fios through Verizon (my loyalty) I have to use a different WiFi company and we let them go because they have a data plan. We used Verizon’s hot spots which technically is a pain because of our living location but we’re willing to do that because we enjoy Verizon’s service... so through this debacle,Verizon after 30 days finally takes care of the $6700 mistake but tells me they will not accommodate me with any credits past that $6700 due to us being inconvenienced??? Who says that? This is very sad as a company and poor training with regard to your staff. Andrea

Terrible experience. I switched to Verizon because it’s supposed to be the best. My reception and internet speed is AWFUL! I do not live or work in a remote area, I live in a suburb in a highly populated area. We are a far cry from the country. My internet speed is trash, I can hardly load a webpage at all, my music doesn’t play half the time. I bought this service and 3 brand new iPhones for my business and I wish I could get T-Mobile back. Another issue is awful customer service. I signed up for a promo in February that they STILL have not applied to my account and I’ve been paying over $100 extra per month while they keep telling me they will apply the promo “next billing cycle”. Well it’s nearly July and it’s still not there. I am very very unhappy with this service.

Love Verizon, Frustrated with this app. Our business has been using Verizon for over 30 years. I love that I can log on and monitor each line pretty easily. But what is sorely lacking is the inability to order to equipment and accessories, right from the app. We get a fabulous business discount through Verizon for being a business, but I hate having to physically go into the store to get cases, keyboards, etc. I’m feeling extremely frustrated by the online options for a business account. I would probably have purchased far more equipment from Verizon over the last few months, had I not gotten so frustrated with the app and website. There is a ton of potential improvements for your business account features! Make it simple for us to order what we need so we don’t have to stand in line at a store for an hour!

Verizon business app. I feel very frustrated as a business customer versus a personal account holder, examples of why- the app is worthless to me when I get locked out and I am told as the business owner and one in charge that I need the administrators permission to change my password or do what I need to do to get into my app to pay a bill so if the bill is due on Friday I have to wait through the whole weekend until someone is available to speak with which wouldn’t be until Monday again because your hours for Customer business customer service help or shorter much shorter than my working hours and that feels very frustrating as well. There needs to be a way to verify who I am as the administrator when I’m being told I need to wait for the administrators permission to make any changes that it’s absolutely ridiculous that I is the owner and administrator needs to wait because there is no way to verify that I am the administrator and it’s saying I need to wait for the administrator.

Garbage. Let’s get real. Most of these reviews are paid or straight up Bull$hit. This app is so inconsistent it drives me nuts. It’s also so cheap. The 4.5 star rating is a joke. Doesn’t keep passwords, always needed to reset it. It also signs me out constantly and tells me unknown user. It’s so stupid. It’s actually not difficult to develop an app for this type of function. Verizon just outsources everything to India and other places to get it done as cheap as possible regardless of the outcome knowing that all they have to say is, “we are working to better your experience with us”. Lol. For as large as this dark corporation is, they’re pretty shady and greedy with their business. Garbage app. Use the website instead.

Autopay Didn't Work. I like the fact that the app gives me easy access to my statements but I'm completely perplexed at the fact that, weeks prior, I set up autopay to pay my bill on the 5th of the month and I write this on the 7th of the month and my bill hasn't been paid. I cancelled autopay and paid manually as bill is due tomorrow. Inexcusable! If I wasn't paying attention I would have been late. The apps simplistic design leaves much to be desired in layout, color and aesthetics as well. Work on it Verizon you're better than this. Fix autopay and have it tell me the next scheduled pay date - this is basic stuff.

Upgrade. It was easy and fast doing this at online app.. Better than store ! I’ve 3 times at store and no one helps they have none a single customers in store. They still looked so busy touching theirs devices and so bored at counter they told me go online and you can see very more options and you can order them online.. i said oh ok .. thanks for not help me buying my phone .. i have account with 10 lines !! And they dont care about customers business!

Verizon Business is bad. I have a small small business and the lady at the store talked me into switching to a business account. Sold me having priority data over regular accounts. Dead wrong. I’ve been in numerous situations where I had very little service and my friend beside me had full service. Both phones are 13pro 5g. I’ve had to call in for assistance several times and can’t even get someone that is fluent in English. I went to upgrade one of my lines in June and never received the phone because Verizon only put 55 in the address line. No road name or nothing. But yet they continued to charge me as if I had the new phone. When I called they had no record of this order until I gave them the tracking number and then found it. I still do not have a phone for that line. They said they could only issue credit for next month. Verizon has turned into a complete circus!

Service is unacceptable. For the last two years I have operated my business using Verizon cell phone services. In the last two years I have and many others I’ve noticed that the service has declined in quality. There is less connection throughout our whole area, I know this because the last two years I drove around our whole area. There are many dead zones than ever before and there’s less connection or connectivity to be able to use Cell phone service much less data. I only hope that it gets better but unfortunately with 5G it has gotten worse. So if you’re reading this review don’t count on quality service to Verizon.

Worst Experience. Switching from Consumer to Business apps was a nightmare. Locked out of my account. Awful support with hours on calls with support, fraud and finance. Not to mention the hours in store(s). Nothing accessible in the app for 5 weeks. Correction, the billing reminders and harassment for payment of my incorrect bills was working. I didn't know how much to pay or why because I had no access. Jad to have support people tell me line by line and tjats when I was able to speak to someone. Dropper calls, no call backs etc. Still working through missing promotions, finally resolved the supposed missing returned phones. Waiting on credits from my third bill since this started. Did I mention the 3 weeks for porting a number. Good luck!

Horrible service. The app never recognizes me and constantly shuts down. It always requires that I re enter every single piece of information. It never recognizes my device so each time I attempt to use the app I start from scratch. It always throws some random question when I finally do get on and interrupts me with questions asking me to write review and rate the app. If it were possible to give a negative star rating I would. I don’t think there is a worse app on the market. Verizon Business has done a masterful job creating an app that causes nothing but headaches and limits the ability to actually pay my bill. I mean it’s like you have to beg them to let me pay my bill but alas they don’t really want money. Oh and try and submit a review and you have to attempt to create a unique nick name that is always rejected. Yeah that too

THEY COULD CARE LESS!. If I could give negative stars I would in a heartbeat! I’ve been a great customer and have never missed a payment or been late on any payments and this is how I’ve been treated for the last 4 months. I was told that my bill would be right around $250 when I switched to a business account. First one came in at $313 was told to just pay the bill and everything would be straightened out on the next one. Second bill came in at around $280 was told to just pay the bill and everything would be straightened out on the next one. Third bill came in at almost $600 told to hold off on paying it because they were going to straighten it out. After 2 weeks of waiting I received a threatening email saying that if I didn’t pay the bill my service would be cancelled. Was told to just pay it. Fourth bill came in at $349 (right around the same time that I received the email)was told to just pay the bill (almost a $1000 in total)and hopefully everything will be straightened out on the next one. I paid it! I’m done. These people are thieves and don’t give a crap about their good customers.

WORST EVER. I regret the day just over a year ago I switched from AT&T to Verizon. Their accounting system and the way they send bills is absolutely archaic and indecipherable. My daughter is an audit accountant with one of the largest accounting firms in the country and cannot make hide nor hare of the method of billing, particularly charging and then crediting for devices. They lost my phone when I turned it in but never told me that until this month. Every month I called customer service and was told the problem would be corrected. The people I have dealt with at Verizon have uniformly been morons, liars and/or incompetents.I wouldn’t wish Verizon on my worst enemy and once the situation of getting me proper credit for the device I turned in for their promotion is resolved – – if ever! – – I will be switching back to AT&T.

They keep changing my plan. I bought this plan to save some money for my business, then I spent several hours on the phone with them asking them to give me what I was sold. I was sold unlimited data for 4 phones, 1 tablet and a hum. What I got was data caps (10 gig) and changing prices. I can’t even remember what the original deal was because it’s gone through so many changes(and got more expensive along the way). I’ve been a Verizon customer for many years and, other than a bum deal with the home fusion LTE, never had a single complaint until I signed up for the Verizon Business.

Great Application. The Verizon Business Application is a game-changer for businesses. With its user-friendly interface and robust communication capabilities, it enables seamless collaboration and enhances productivity. The application offers a wide range of business tools, from managing customer relationships to analyzing data, all in one place. Security is a top priority, with strong encryption protocols in place. The exceptional customer support provided by Verizon ensures prompt assistance whenever needed. Overall, the Verizon Business Application is a must-have for any business looking to streamline operations, improve efficiency, and stay ahead in today's competitive market.

Customer support is a joke, wrongfully billed, been months and still not rectified. I switched to Verizon thinking they had great customer service. Silly me. I was supposed to receive 2 $100 bill credits on my first bill. Never received them on that bill. Nor the next one. Or the next one. I’ve contacted support 4 separate times about this. I also have device charges on my bills just as one line item and not broken down per accessory. I’ve requested this multiple times to no avail. I also wanted the “free” iPhone promo. I’ve been in dispute over the bill and then get charged “late fees”. I expected more from Verizon.

Scam alert do not trust your business. Scam alert , Verizon is scam On December 2022 I came across tv advertisement which claimed several free gifts on us that enticed me to switch to Verizon However,I started receiving 150 $dollars more then I have been told my estimated bill ,I found that the claims made in the advertisement were grossly exaggerated and, in some instances, outright false,now I’m seeking lawsuit against the employee and the company . In light of this situation, I request the following actions to be taken from the management 1.Immediate cessation of the misleading advertisement in question. 2.A public apology and clarification regarding the inaccurate claims made in the advertisement. 3.Refund or compensation for the product/service I purchased, which did not meet the advertised standards.

Making a payment. Verizon is the most ridiculous business in all of utilities! I tried to call, but the voice prompts weed you out if you don’t put in what they want you to put in to get to the right person I’ve tried to answer calls from the collection center. Same thing. Why do you make it so hard for a customer to make a payment? MAKE IT EASIER!!! I finally found this app, and was able to search for my user name. Then, after receiving that, I had to say, I forgot my password. Then, after verifying my account, I got to change my password. Then I was able to stumble upon “make a payment“. I understand there are verifications and processes to get or change the user name. But I have had problems trying to pay my account because I’m a business, versus a personal account, since I signed up for a business account! You called during the middle of the day and nobody knows how to get you over the business. Verizon won’t let you do anything or talk to anyone unless you go straight to make a payment, and sometimes that’s even hard. It’s just too hard

Verizon. Cesar. helped us out to change our Two lines from T-Mobile to Verizon I was with T-Mobile for about 10 years NEVER had this attention and help, this gentleman knew everything about service and phones plus bilingual Amazing service don’t know about the rest of the employees in that office (bellflower in Long Beach ) but I will make him a manager or regional manager I manage a small business and this is the kind of employee I pray for! Love what he does! Ask for Cesar !

Regret switching to Verizon business. Very difficult to communicate , they overcharged my account it’s been two months they promised credit and still my credits have not come . When you call customer service it goes to Philippine and they are very pleasant promise to help but totally useless waste of time , I have called almost 6 times waste of time . My new phone was never delivered to me they kept charging me, also called them to say I don’t have the phone , they issued me another and kept charging me for two phones when I only received one phone . After back and forth I decided to return the second phone as my daughter was too young to have a cell phone , I called to disconnect the phone they never did and kept charging me for several months . I had my small business account manager get involved she had a manager again from Philippine call me promised to disconnect the two phones and issue credit for all the wrong charges .That was 10 days ago , I have yet to see any credit to my credit card . why should I or anyone be treated this way .

Worst customer service. Sales people will talk up a service to get you to buy it, and this program does NOTHING that was promised. Also have extra lines on my account that I don’t need and have been calling literally every week to get them removed/closed/etc. and nothing is being done to correct the lines or the bill. One representative told me not to pay the bill until the lines are removed/credited, so I didn’t and they suspended the account - a business line!! I didn’t have service after they told me that there was a note on the account and service wasn’t going to be suspend. Lies after lies after lies… i needed up paying for the amount of services I did use (and subtracted the lines and devices I didn’t use) to get my phone back on for business purposes. It’s now month two: still no return labels for the devices that I was promised so they could remove the lines, still no credit, my service was terminated AGAIN, and I now have a $159 unexplained service charge. Joy! I cannot wait to finally get in touch with someone to cancel this service for good.

NOT AT ALL SATISFIED. My children and I switched our phones from my sons account to my hair salon business account. This process has been NOTHING short of a nightmare and WAY more costly than what we were quoted in the store. I don’t see myself staying with Verizon the next time I need to upgrade my phones, that’s how bad this process has been. Hidden fees out the rear end along with equipment notifications not being accepted for transfer. Yesterday my phone when into SOS status and left me stranded while submitting payroll for 91 employees without the ability to receive authentication and verification codes from my work computer. This whole process has been nothing but thinking it’s been taken care of, only to find out it’s something else the next day. Today I got a text that I would be charged a “didn’t return” fee for a phone I handed to the store clerk the day he set our phones up. My decision to stay with Verizon this upgrade has been a HUGE REGRET.

Verizon is a mess. Since 10 October, I have an ongoing ticket number with Verizon where I am to receive a refund and other items based on their overcharging me for three years. The executive customer relations sent me an email at 10:57 on October 10 outlining everything they were going to implement since that time I have spent no less than 16 hours on the phone with Verizon each time getting a different person at a different call-center. No one ever knows the ticket number until I tell it to them they don’t keep consistent notes on the customer. Everyone says they are going to handle it. It is yet to be handled. I paid my bill today because I’m simply too exhausted by all this to continue today thinking about yet another hour to two hour call into Verizon and getting nothing done.

Seven months and it continues that Verizon cannot handle all accounts. As a long time, customer of over 25 years, it is absolutely amazing that in a system that’s become so large they are not able to take care of their clients. No, it is not me. It has been proven time after time when I’ve gone out of my way to go into a local Verizon to show that something has been messed up overall with my account, and no one is willing to own up to it. and many times it doesn’t even recognize my existing phone number that I’ve been using for once again over 25 years. Mistakes happen, technology, breaks down, and there’s human error with input. And these times there needs to be better customer service owning up to the mistakes that it happened. Locally, Hilton head, Island has the amazing and most professional and well trained business reps overall. The system with Verizon is not backing them up!

3 month into dealing with our 2nd dropped promo. Everything else about Verizon business is fine. People are nice. Service is good. Coverage is widespread. But…. Had an employee upgrade their phone on the app with a $800 promo offer. We had a screenshot of the offer and purchase, got an email from Verizon confirming the $800 credit but it never applied on the account. After 11 months of calling Verizon business (every call being promised it was fixed and would be applied in the “next billing cycle”), they finally just manually credited my account. Now I’m in the same boat with another employee that upgraded to iPhone 14 pro on the business app. We have all the screenshots and confirmation emails from Verizon business. We are only 3 months into calling on this one so I’m guessing we should receive our credit in about 8 months? Like I said, really really nice people on the customer service line but they are not empowered to fix anything. They escalate it as a ticket and it just goes nowhere. This will be the last time we upgrade with Verizon business. Once contracts are up, we will look for another service.

Cool app; if it was 2005. What an abysmal app for the second largest US carrier. Verizon is likely one of the largest resellers of iPad’s and this app is not only not tablet optimized, it’s written to force its display to vertical-orientation phone format. You get a tiny bit of display surrounded by useless space on a tablet. The data ends up displayed in a very large font on tablet, making its use simply laughable. Anything that requires typing of course is horrid given most tablet typists have a Bluetooth keyboard and orient the tablet horizontally, so it’s really fun trying to complete an enterprise account order while typing with your head sideways. I deleted; not worth using, will stick to the website until they release an updated version in 2035.

Upset. I have been on auto pay since the beginning my payments have not been successfully pulling out. I have called multiple times and then hung up on. I’ve had the worst experience so far coming from nine years as a team mobile customer I feel like I’m in the same place. As a business account holder, I have been given the most crappy service of ever . If this is a type of service business people get, I can imagine how you guys real people in with free devices and then nothing works and then lie and say business people get great customer service. Please check my call history and you will see I can’t see my bill in the store. They tell me to call one 800 and they can’t even tell me and then representative told me I could charge taxes because I live in the United States know if that’s not something stupid and relevant to my account I don’t know either way to say it.

The app is ok but Verizon?????? No. If there wasn’t one spot I needed coverage I would run to AT&T or something different. They talked me into switching to a business plan and all the benefits then hasn’t gotten my bill write in 5 months! The app is clunky at best and the service I have received with lie after lie calling in 20 times and being told something different every time I call in. No way! Looking for a way out of Verizon!! I know I’m not the only one! The big giant will fall fast once something comes along that keeps things simple and really tries to serve its customers rather then make their plans so difficult for even top management to figure out why pricing is so messed up on my account! Can’t wait for that satisfying day! Good bye Verizon!

Horrible. I have been overcharged from once now just recently was able to log into my account before the only way I was able to pay my bill was when my service was shut down the only way that I was able to get my app to work was by going into the store in person and having a representative set up my account. Prior to that I wasn’t able to make any adjustments to my count because it said that I was not the authorized subscriber to make changes. This has been a horrible move over from T-Mobile to Verizon really debating on whether to go back I have been ridiculously charged on bills for months now.

Poor customer service. Our billing has been a complete disaster since we switched to Business:) Speaking with customer service has been a worst disaster!! To this day, we have not received hundreds upon hundreds of dollars of credits due for mistakes made during transition from family plan to business. We were quoted one price and charged another:( You have our account and transactions paid since transition, follow the mistakes, they will lead you to the truth:) Please note, our bill is paid “on time” monthly, with NO harassing phone calls, threats, or disrespectful interactions with customer service:) Just follow the threads you have regarding our account and a refund check should be mailed back to us with your apologies attached:) Yours truly:)

Over charges disputed. Never fix after 3 calls. I have switch from other carrier couple months back. I got over charged in first bill. Spent 1 hour to call and resolve the over charges issue. They promised that within a week $520 will be created to my account. Customerservice gave me the new total of $888 to pay and i paid that amount. After month I got another bill. It never got credited and I have to call again and remind them to give me credit for last bill of $520. Charged me late fees and sent few emails and letters for my past due of $520. Promise me again for to get credit within week. That never happened. I called week after to check the status, still credit never applied. I have paid the balance minus the $520 again today. Verizon is very big wireless service provider. I don’t think that no one know about what and how they make the first bill. It looks like a no one care of our time and effort to resolving the issue at first place. I am not under any contract and if this not resolve very soon, I will be switching all my lines to other carrier. Please let me know how to fix

HORRIBLE NEW CUSTOMER EXPERIENCE. Since signing up I have been charged for equipment I did not order. That equipment went to the wrong address. I’m being charged for it even though I never received it and the service fees for having it though it do not have the item. I’ve called for weeks, and been placed on hold for hours by each representative. When I ask to speak to the USA about my ongoing issues (as I was instructed to do by a manager in a Michigan store, I was refused and hung up on multiple times. I’ve sent in feedback on the app, tried to text a rep, texted multiple business reps, stopped into multiple stores, and called countless Verizon hotline phone numbers. I’M A NEW CUSTOMER AND THIS IS THE EXPERIENCE YOU THINK IS GOOD? I’m over it. This organization has cost me time, money, and patience. I’m fed up and I want my contract cancelled TODAY. CALL ME BACK.

Great job this app works great. The only way I could see the picture is by looking in a window of a mirror in a dark place with the same color you see on your screen as a window of your house 🏡 or something similar to this one ☝️ it looks like a picture of your house but it is not the one that is in your room but I think it’s a different color because I don’t see the color in my house 🏡 but it’s not like I have a color that looks different but I think 🤔 it’s like one ☝️ but it’s not that different from what you have but it’s just like 👍 and it’s different but it’s not really different

Worst Customer Service. Spent more than three hours this morning trying to figure out why I have been charged too much money on my bill. Started with the app’s link to customer service and got no where. Spent 30 min on my first call only to be hung up on. The rep called back and then kept me on hold for more than an hour and a half before I hung up and called back. Then spent another hour finally speaking with someone who actually helped. All reps were people in India who probably work for nothing. While I’m having to take 3 hours out of my day trying to get my bill back to what it was supposed to be. Which was about $100 less than I was billed for. Seriously thinking about switching to AT&T today

Poor customer service. I’ve been along time Verizon customer , iam very disappointed with the quality of the personnel and your customer service team now nobody know what they’re doing I’ve been having trouble with my accounts for so long and each time I speak to someone I get worst results , And I keep calling back till I get a good Apple who isKnowledgeable fix everything again it’s really sad that the Verizon is not paying that much attention to the personnel they’re hiring to take care of the customers

Shaun Verizon wireless business manager. This gentleman goes above and beyond as well as his assistant or co worker. She and he both helped me all the way through my account to get it up and running properly! They both did a excellent job and I plan on referring all associates, friends and family members. Even though I don’t approve of some of Verizon wireless corporate practices and overall customer identification security and approval when already pre approved practices. I am at this moment satisfied with my purchases and confident if I have any issues Shaun will be there to direct me or help me on any issue I may have in the future. These two splendid great employees that helped me deserve 1 million dollar raises this year!!!! Verizon is a multibillion dollar company and you or they can invest 2 million a year into two great employees every year! These are loyal dedicated employees!! they deserve what they are worth, now once I become a multimillionaire I will gladly take both of them off your hands!! Keep up the great work!! Thank you kindly Sincerely Jeffrey Tomcak

Verizon Service: Complete Failure. Beyond belief! Other than the service provided in the store, Verizon‘s account management billing and service capability have been a complete and utter disgrace. This is unusual for me, but I came in for a two for one phone offer for Christmas, and to move over a five line business account. This has been a complete let down for customer care... the one star rate is because the actual Cel service is very good in my area. The customer service system is poor… Duplicate billings galore, Billings for a month of service when there was no service because they had not yet delivered the phones. None of this has been resolved yet. I’m completely astounded. Nonetheless, the signal is strong, and I have high hopes to get it all resolved.

OneTalk is NoTalk. Our business phone has been out for over a week. A week!!! This started before the Coronavirus became a national emergency. We have 5 offices, and Verizon fails to understand that a few hours is too long for a business to go without phones, let alone 1 week. As soon as i can i am cancelling all my verizon OneTalk phones in all five offices. It has been nothing but problems since we started 2 years ago. If you want to miss calls and not get help when you have problems, by all means, sign up for OneTalk. But if you want reliable service and never miss a call because you value your business and your customers, look elsewhere and don't let their smooth talking sales reps convince you they have benefits that they don’t. Im disgusted.

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Too long. More than 4 hrs in the store and 2 hrs over the phone with your support and not setup correctly yet 😒

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Customer care 611. After being on hold for 30 minutes, I received a respond from representative. I told him once my issue, then he put me on hold for another 50 minutes I’m losing business just because of you then the call was dropped. Seriously how can I run my business like that I cannot rely on you. After this experience, I would say clearly that Verizon is the worst customer service in the market I would say they may are busy today, but yesterday I had same issue come on Verizon

iPad Version?. When I loaded a program on my iPad and it tell me an iPhone version is also available, I expect the iPad version to work in both Portrait and Landscape mode. It is difficult to use the landscape mode when you have a keyboard attached and you have to look at one of them sideways... Really? Let’s get it together Verizon... Fix the program to work correctly on an iPad regardless of the screen format used. BTW, you are missing a lot of functionality from the web version. while we are working on this, let’s get more accurate data and functionality to make this a useful tool for a business acct. That is what the app is for, correct?

Outstanding app!. The Verizon Business app makes managing my account super easy! I’ve been able to quickly add different authorization levels to my employees and adjust their lines accordingly. It supports voice commands, which means I don’t even have to type to get things done. Couldn’t be easier. Thanks Verizon! 😁

Stealing my money. I can’t believe for two lines y’all are charging me almost $500 and y’all say that you’re doing something legal by the time I get through showing everybody on the Internet on Facebook, TikTok and Instagram. I hope you got everything that you deserve coming to you.

This may kill your small business don’t do it!. I switched to biz plan for a 5% savings my bill has never been larger, switched 3 biz plans to try to meet promise still way larger one made my data speeds way slower though. 5+ hours with customer service, got shut off as autopay didn’t work (no phone call or any heads up ironic huh?) new iPhone7 kept not connecting to internet had to get new phone. On my 6th attempt to set up autopay, Manager didn’t even understand that there is a paper based way to set up auto pay on the back side of the bill?!?!? Set up 3 times now- called to confirm 2 times now. Just got a bill and they gave me my $100 inconvenience credit but still don’t show any payment. Maybe I should send cash. Customer service only available 8-5 so if you ever do business outside those hours too bad for you! Real business friendly huh? I have never ever been so appalled by a large company’s gross ineptitude.

Bussiness essentials I don’t think so. I have had three phones I wanted to upgrade for sometime. Under this plan I have yet to see any specials without adding new lines to my plan. As a business owner I can’t just change telephone numbers to my sales people. Or just add more expense to an already expensive phone plan. If things don’t change soon I will start looking else where. Not a happy customer

Reliable and clear. We have traveled through the US and continued to have great coverage. With the pandemic, we are having issues with our service at home. Thank Heavens we have our hotspots as back up. We tried a few other companies in the past and they were disappointing. Happy to have Verizon.

What a piece of S#@*!. I’ve been complaining about not seeing hot spot and router data usage on the app. Finally, no more than 1 week ago I get a rep to show me where I can see part of it if you dig DEEP enough. Today I log in and it requires me to update. Gone! I’ve turned off my Verizon router now and kicked it to the curb as I was increasingly getting charged for overages even when it was unplugged. I’ve been with Verizon since the early 90s. This is only the tip of the iceberg of my problems with Verizon, but trying to just rate this app. Not happy! And who’s bright idea was it to make the app “portrait” view only?

Worst customer service ever. I am so frustrated with Verizon not only i would never in a lifetime recommend them, i would absolutely try to warn and prevent people from getting their services specially if they are business owners, they have no idea what they are doing... someone says one thing then someone else says something else and nobody knows what is going on, meanwhile you get charged fees left and right then they say fees will be credited back but they never are... it is a joke!!!! Extremely disappointed I can’t wait to pay off this equipment so i can go back to att&t at least they do what they say they will do...

Billing nightmare. Added a line to our business account and the bill has been wrong since then. Took our payment for the phone and didn’t credit account. Charged us double for accessories even though we paid for them at time of adding the line. Did not get the credits for promo discounts. Had to close my retail store as they wrongly cutoff my phone more than once which I use with Square,etc. This cost me $26,000!!! The line was added in April. Here it is almost Sept and bill is STILL wrong! Webb,V

Poor follow up after they screwed up. I needed to transfer my personal lines to my business line. They only transferred 2 lines and put the wrong address on the bill for my business. So I ended up with 2 bills, 1 of which I did not receive and only found out about it by contacting them. I contacted them the first time I got the bill without the other numbers added and nothing was corrected. I then had to contact them a second time- month 2- after receiving a personal bill with only 2 lines on it. I was told I would receive a $50 credit, and still don’t see that on my bill. Looks like I will be dealing with this for another month!!

Wrights Used Tires. The VZ Business app makes it easy to manage my business settings keeping everything separate from my consumer account and the security is extremely good making it hard for someone other than myself to access my personal information.

Horrible. I was promised by business manager that my monthly bill would be $188. Been paying $348 waiting for adjustment to correct amount. Was given the wrong phones and then had to go back to get correct phones. Taking way to much time to correct. I want it right and want refund for extra money I had to put out of pocket. Would not recommend your service to anyone. Big disconnect between offices and main company.

Worst Service Ever. Took over 2 months to get the link for the Business App. Meanwhile could not use non-business app. Once I was “in” the Business App.. the contact us/chat feature connects to the non business customer service bot which directs you to sign in for better service .. and sends you a link to the non-business app (which a business account cannot access) If you persist with the “bot” it directs you to an non-business account live agent .. who then directs you to call the Business Customer Service team. Brought this to the attention of Verizon Executive Escalations expert Genesto S. He ignored my concern.

Frustrating and angry. I added a bunch of people to my business line in them not getting good service so I’ve been with Verizon since it was Midwest wireless and alltel because I don’t want to have T-Mobile service I am in the store as we speak and I will be talking to a business representative Tuesday, so I don’t have one bar service, when I was told it would be the same as before my business plan

App is Ok. The Verizon app is actually ok, but Verizon itself has far outlived their overpriced services. We have found a great replacement that is about half the cost, same great coverage, and even pre-paid meaning no contract(s). We have already started migrating our services to the new provider which only costs $270/mo for our 6 lines compared to Verizon charging us $360/mo.

New service. I switched to Verizon last august because the salesman showed me on a map we would have ultra wide band coverage in 5g. It has been terrible since then with many dropped calls within our house. When I initially complained at the store I was told be patient they were making upgrades in the area. In December I called and they did checks and agreed coverage was subpar in our house and they would send a booster no charge. Now I see the booster equipment is billed to my account for $245 and it is of no value to me. I want to send the equipment back and cancel my service. Clint Giles

Disappointed. I have been a customer for 20 plus years. A year or so ago I changed my account to a business account. Since I have changed I’ve had nothing but issues. The alerts to pay or any other alert goes to one of my employees. I have called Verizon and filled out all the paperwork to change the phone number where the alert or messages should be going and it still is wrong. I have spent hours on the phone and they still can’t get it correct. I’m tired of having to spend hours on the phone to try to correct something they screwed up to begin with.

Thank you Verizon!. I have to say, there have been times where we fall behind on paying our bill but Verizon has always been willing to help us out by making payments to catch up! There aren’t too many companies that’ll do this! I do wish our monthly bill and all the extra charges would go down, we may have to make some adjustments but other than that the service they offer is great!

What is wrong with this app!?. First off , this site wouldn’t even acknowledge the device that I bought from YOU. I just tried to pay with a credit card and your app wouldn’t let me. It also wouldn’t let me on the regular site . So I went back to the app and tried to pay with my same credit card and it said there was an error: so I plugged in my bank account and it said unable to process . So I try again and it says it processed it for the amount YOU decided , not me! What in the world kind of bizarre and unpredictable service is this?! I’m pretty disgusted with the insane amount of inconsistencies .

Not user friendly at all. Does not permit Touch ID or at least not after you log out the very next time... navigation shoddy at best. Does not interface with full web page on home account either. Dumb app period. Actually entire Verizon business is hard to navigate and swear you have to be an IT engineer to navigate. Dumping entire service with next best I can find.

Horrible. As usual, I am locked out of the app and it isn’t recognizing my info to sign. Yet, if I try to register as a new account with the same information that won’t be accepted as an account holder, the message says that the credentials don’t match the account I’m trying to access. I don’t know how many times a year I go through this, but it’s way too many! And the worst part is that if you try a rep in the store or over the phone, they refer you to a number that refers you to this crappy app! There’s nothing like a communications company you can’t communicate with!

Verizon Scandal!!!. I was approached by the business analyst of Verizon at Lancaster Avenue in Ardmore, Pa. he convinced me to have 2 lines with purchase of 2 iPhones. The deal he offered was a 400 dollars credit back. When I received the bill, I found out that that he enrolled me in 5 lines 2 are real and 3 are phony. I complained to Verizon business department and they referred me to Fraud department. What Verizon was trying to do is to enroll people in as many phony numbers to show the market that they have many customers! I reported them to the Federal Trade Commission. Till now, I have not received the 400 dollars credit the Business Analyst has promised!!!

Billing department / Customer Service error. Verizon has our business account messed up. They have been charging us for over 15 months for a phone line we don’t have. We added an Apple Watch that we paid cash for and added the service for, except they charged us for purchasing equipment too. Been spending valuable time working with them to get corrected. Had promised it would be credited and fixed with a refund that would process within days … months ago. Told not to pay bill til they got fixed, now we get disconnect notice. Please someone help get this fixed and our refund to us.

Continually wasting my time correcting my bill that they screw up on. I’ve wasted several hours multiple times trying to correct my bill and then have horrible service. Today someone was supposed to call me back after they corrected a few things and I’ve never received a phone call and now my phone does not work annoying. Especially when you have a wife that has been in the hospital and they put added stress not being able to contact them. Very disappointing.

DON'T GO TO VERIZON OFF YOU VALUE TIME AND CUSTOMER SERVICE. 6 weeks I've been with Verizon. I switched from ATT as they gear up their 5G everything is slow and service in areas switched to terrible. Customer service always great though. Switch to Verizon. An absolute nightmare to get anything accomplished unless you physically go spend half a day at a location. The app is worse. Just got it working today by accident. Stay clear out Verizon unless you have staff you can dedicate to their customer service or lack there of all day every day.

Confusing. I received a text alert to access my account. When I selected the payment option it returned to the sign in page repeatedly. When I opened the app I had to paste in my password and in today’s world where we have to manage a ton of passwords this is inconvenient. Finally when I gained access the pages prompted me to add an new phone or transfer an existing one … unnecessary because I need to pay the bill When I go to pay I selected the card on file AND then it asks me for the CVC - another annoyance. If anyone reads this and values my opinion please send your customers a direct path to make a payment and if they have already stored a card to the account save the CVC. It is challenging paying this every month and I would like an option that automatically bills the credit card instead of making a payment every month. Thank you

Very disappointed. Very hard to setup a payment date!!!! Only have had Verizon less than 2 months and nothing but trouble. Locked in for 2 years can not get out without paying huge fees. Not happy with website or online services

Owner. The Love affair is over! I’m so disappointed with the inconsistencies I’ve experienced with the reps when I call in! I have been promised relief for my account due to previous misinformation from the beginning. Every time I call back ,I’m asked to explain the situation again and again even after I have provided a reference number from the previous call. I just feel that my upgrade process has been totally misleading. I had a great business plan! You forced me to change it! I just feel helpless!

What has went wrong!. When I 1st got Verizon, I got service every where. Now I can not get good service anywhere . The service is horrible, so the app is horrible because it times out all the time. I thought my old Samsung phone wasn’t working well so the Verizon rep talked me into an iPhone, it still does not work! I am thinking about changing to AT&T!

Cannot upgrade device. Unfortunately when trying to upgrade a phone the only devices that come up are smart watches. Online I can log on and get all the way to checkout but I can’t check off the boxes saying I read the terms etc....I guess Verizon isn’t interested in me upgrading my phone despite my phone being over 3 years old at this point....hmmm maybe it’s time to switch carriers-probably not but in COVID times when we cannot go to our favorite store (online it won’t let me change salespeople either, very disappointing) I should be able to use your online services.

Best Cell phone App. Having a business and many phone lines it’s so easy to operate the app when I need do use any part of the service. I don’t have to call and talk to a live person for 20 mins I can simply go in change what I need and get out within 2 mins. We love our Verizon

Hard to navigate.. App is a smidge easier than the actual website. There is not an obvious “pay bill” option. The advertising is way to big and makes the app cumbersome. I am already a customer and don’t need advertisements to help me. I was with another carrier for years, their web and app were easy to navigate and find information regarding my bill. I prefer to use my computer and the website as the phone is sometimes a little small to read. Better internet features would make me really happy I switched to Verizon.

Bad service!. Having a small business account, I would have expected better service but my account was disrupted and service stopped because the bill had not been paid even through I assumed I had enrolled for auto pay at the time of changing the service from personal to business I did not get a single notification or email or call from a customer support rep that my account was past due and that service could be disconnected. In this time and age how do you go ahead and disconnect service without warning or due process?? What good is the app if it can’t perform such a basic function?

Terrible customer service. My experience with Verizon business plan and business managers has been thee absolute worst deal I’ve ever experienced from any organization period. I have had a business line since Oct of 2020 and I’m still fixing THEIR mistakes nearly ever month since then. I constantly have to call and complain that my bill is not correct and it’s taken them nearly 3 years to fix it all. The amount of hours I’ve spent in their store, on the phone, and looking thru their billing means I could do a Verizon employees job and be better at it then they are. I will never recommend anyone to open a business line.

Please notify me. I’d be very helpful if Verizon would email or text me when our auto pay was not successful. I received a new debit card and neglected to update the profile and payment method. Verizon should’ve notified me when the payment would not auto draft. They only notified me after the payment was late

Terrible. I have lost more business in the last year due to the inconsistency of this app. I have called in numerous times, visited Verizon stores numerous times with complaints and I receive the same “text book” answers but nothing changes. With the app running in the background most of my calls go strait to voicemail, sometimes I don’t even get my voicemails until two days later. This is the same with text messages. I love Verizon coverage and have had good experience with their customer service but I feel like they should refund me for the loss of business due to their incompetency in building a “for business app”. Sorry Verizon, you can do better.

just don’t. You have to jump through hoops to get a human. When the system finally decides to transfer you it give you this let down voice like Eeyore… ‘okay…I’ll get you you someone who can help…’. Then you get the actual humans who don’t know squat and transferred me. They verify the information on the automated, then again for both humans. Like I made a big switch in between holding because I’m crafty like that. What the actual F? I cannot wait until I can return to tmobile next month. what a joke.

Bad service. I had issues day 1 with Verizon after switching my account from personal to business. Worst experience ever. Over paid and was told lies about my payment. No one could figure out why and how my bill got screwed up…. Now I have deragatory info on my business credit report that shouldn’t be there. I’ve spent days and hours talking with different reps that did not understand what was going on with my bill and who I was being charged so much. Got my phone turned off 2x4s in the process. Very horrible experience for me. As a business owner I don’t have time for that !

Customer service? More like customer torture.. Each individual you get to speak with says they can handle the problem and fix it and each time I get back on the phone with them it has not been fixed. I’ve been on the phone with them 15 times to resolve an issue that have been ongoing for several years. If you’re interested in using customer service find a different company. The only reason I’m still with this company is because back when I first became a member the rates were reasonable and now that they’re astronomical my rates are still locked in. Long story short if you can find a different provider you should.

Service is sub par. I never get a paper bill my phone number is supposed to be the main number on the account I never get any phone calls related to the billing. Go to my wife’s phone which pisses her off!!!!! When I had a regular account I would get a text message saying my bill was due with the amount that was due since I’ve had this business account no longer get that I don’t understand why????????

Automatic payment. I have used my business credit card from the beginning, but this month Verizon said it did not process. They never notified me. When I realized it I called and asked them to try again. After no results I processed the same card with no problem.

Business. Since I switched to a business account I’ve had nothing but trouble . I have been trying to sign up for auto pay since June and have trouble setting it up . I spent 2 hours twice at the store in Danbury and I’m still not connected as well as about 5 hours on the phone . It’s seems like it’s better now . I have registered at least five times let’s hope this is finally it. Plus I’ve had to pay the late fee every month which supposedly they are going to credit me . I was suppose to get 10 off each line for signing up and that’s not happened either . So let’s see !!!!!

Such a painful app to use. This is an app that is a dinosaur compared to any other business app out there. The sad thing is this still much better than the mobile version of their website- which I don't even thing they’ve bothered to optimize for mobile viewing. You think you saved the ridiculous password they make you create (oh and don't even try to use a password from the last 5 years!!)- nope and Face ID works 1/2 the time. For a company specializing in digital items and communications they clearly care very little about the business users’ experiences.

It’s like a scam !!!. Every time I change the amount I am about to pay I continue on to choose which card I want to use and it reverses my payment amount and changes it back to a higher amount which was originally on there that I had already changed this happens every month…… it’s just the same as if somebody was trying to steal money out of my bank account and I really don’t appreciate it I have mentioned this several times to representatives and it doesn’t matter it’s a glitch that favors you and your company and I’m fed up with it !!!!!!!!!!!!!…… I hope everybody reads this !!!

Not the same. I had a company supplied Verizon phone when I worked at a large steel mill in Delaware. After they went out of business, that phone was cancelled and for the past 5 years, I have been using a phone thru att. That Verizon phone Never dropped a call in the 8 or so years that I had it. We finally changed back to Verizon back in the fall of 2020 and I have terrible connectivity at my shop on ways lane in Kennett square, and drop calls going south out of town all the time now. What has changed?

Verizon wasted dozens of hours of my life with their organizational imcompentence. I attempted to add a business line to the personal line I have had for years. I have never been more sorry to have tried to perform such a seemingly mundane task. I will spare readers the painful details, but suffice to say, I spent three weeks just trying to get the phones in my hand and activated, wasting about 10 hours of time total. After that, my billing situation was completely screwed up. I made multiple phone calls that lasted for multiple hours and still my account is screwed up and today I received a notice they would be shutting off my accounts for non-payment, even though I have paid them multiple times. I have been a loyal customer for 17 years, but still they could not get this sorted out for me. I am thinking it is time to finally walk away from Verizon.

The Verizon store on Broadway was terrible. We went to the store 2 times and called at least 4 times. We ordered a phone for an employee and the order was lost in the system. They did not apologize the manager & sales person said these things happen. The phone was supposed to be delivered in 2 days the person sat home all day waiting for it. I would not recommend Verizon to anyone. Our bill has been incorrect many times & we have spent hours on the phone with numerous incompetent people. My bill is incorrect. I’ve been overcharged by $100.

Verizon website. The most Byzantine, and thoroughly frustrating website in the galaxy. The normal consumer portal does not work if you have a business calling plan. Live agents are nearly impossible to reach and do not understand English if you do reach them. Far too much time wasted trying to get answers. And no discounts or rebates received for accepting paperless billing or auto payments, as promoted. Please get bought by a competent company so that we can enjoy network services worthy of the devices we purchased.

Payment.. I have been trying to pay my bill on the Verizon for business app for several days. I continued Lee have received error messages. All the information on the app is good. However it crashes when you try to make a payment. I have reloaded the app several times.