My Verizon For Business App Reviews

Horrible service. The app never recognizes me and constantly shuts down. It always requires that I re enter every single piece of information. It never recognizes my device so each time I attempt to use the app I start from scratch. It always throws some random question when I finally do get on and interrupts me with questions asking me to write review and rate the app. If it were possible to give a negative star rating I would. I don’t think there is a worse app on the market. Verizon Business has done a masterful job creating an app that causes nothing but headaches and limits the ability to actually pay my bill. I mean it’s like you have to beg them to let me pay my bill but alas they don’t really want money. Oh and try and submit a review and you have to attempt to create a unique nick name that is always rejected. Yeah that too

Upgrade. It was easy and fast doing this at online app.. Better than store ! I’ve 3 times at store and no one helps they have none a single customers in store. They still looked so busy touching theirs devices and so bored at counter they told me go online and you can see very more options and you can order them online.. i said oh ok .. thanks for not help me buying my phone .. i have account with 10 lines !! And they dont care about customers business!

Over charges disputed. Never fix after 3 calls. I have switch from other carrier couple months back. I got over charged in first bill. Spent 1 hour to call and resolve the over charges issue. They promised that within a week $520 will be created to my account. Customerservice gave me the new total of $888 to pay and i paid that amount. After month I got another bill. It never got credited and I have to call again and remind them to give me credit for last bill of $520. Charged me late fees and sent few emails and letters for my past due of $520. Promise me again for to get credit within week. That never happened. I called week after to check the status, still credit never applied. I have paid the balance minus the $520 again today. Verizon is very big wireless service provider. I don’t think that no one know about what and how they make the first bill. It looks like a no one care of our time and effort to resolving the issue at first place. I am not under any contract and if this not resolve very soon, I will be switching all my lines to other carrier. Please let me know how to fix

3 month into dealing with our 2nd dropped promo. Everything else about Verizon business is fine. People are nice. Service is good. Coverage is widespread. But…. Had an employee upgrade their phone on the app with a $800 promo offer. We had a screenshot of the offer and purchase, got an email from Verizon confirming the $800 credit but it never applied on the account. After 11 months of calling Verizon business (every call being promised it was fixed and would be applied in the “next billing cycle”), they finally just manually credited my account. Now I’m in the same boat with another employee that upgraded to iPhone 14 pro on the business app. We have all the screenshots and confirmation emails from Verizon business. We are only 3 months into calling on this one so I’m guessing we should receive our credit in about 8 months? Like I said, really really nice people on the customer service line but they are not empowered to fix anything. They escalate it as a ticket and it just goes nowhere. This will be the last time we upgrade with Verizon business. Once contracts are up, we will look for another service.

Terrible App. I’m not sure how a company like Verizon could put out such a horrible app. After seeing many more negative reviews about it, I’m very perplexed as to why changes haven’t been made for months. Let’s start with the big, and basic, issues. I use this app mainly to pay my bill and check my statements. I’ve tried multiple times to set up touch/face ID and each time it says it’s set up. Then I go to log in the next time and can only log in with my password. I’ve also tried paying my bill the past two months and it says I have a negative balance and it won’t give me the option to pay because of it. Then when it’s past due because of this fact, it lets me know I’m past due but I still cannot pay because it shows a negative balance. I’ve never had to work so hard or check an app so many times to get a company to take the money that I owe them.

Awful business account service. I just spent TWO HOURS trying to set up automatic payment after my bookkeeper struggled with doing it for a while. Because I have a business account it would t allow me to do anything on the app until I spoke to someone. I spent 30 min on the phone and I was told it was finally set up, she removed the $5 late fee and told me I was good to go. When I tried to make a call ( it’s a work day) it wouldn’t go through - so then I spent ANOTHER 90 min trying to fix it. No one could see that I had set up automatic payment and paid the bill. So finally I said , go ahead and process another payment, since I need to get to work. She said there would be a $7 charge for her to process it - I told her I’d already paid it w another agent and refused to pay $7 because of the principle. She put me on hold to speak w a supervisor. Then she said she couldn’t do that bc she was getting an error. The whole process was a MESS. I FINALLY GAVE UP and payed with a cc. Again.

Business owner beware!. This review is coming from the owner of a small business that currently has a business account with Verizon Wireless. I highly recommend any and all customers including businesses to look elsewhere for cellular service. We have purchased multiple devices from a corporate location in specific and the devices still have not been activated. These devices were purchased months ago. Even though Verizon has not been able to activate the devices they will not allow us to return them as we have had the devices over 30 days. As a fairly busy business owner I track all my time. We have been in store 17 times usually spending more than 1 hour per visit some visits lasting over 3 hours. I have dealt with the assistant manager, general manager, and our business representative. We have reached out to Verizon Wireless tech support as well as customer service to no avail. We have communicated with 32 different agents over the phone totaling more than 38 hours on the phone with Verizon. Verizon customer service is an absolute joke and sadly no one cares who answers any Verizon 800 number. Our bill due to this issue has also been 25%-30% higher than what would be expected. Our account is so messed up from all the different hands that have been in the pot to “fix” our issue. There are now so many lines and devices on our account that shouldn’t be we have no idea what to even do. As a business owner I HATE leaving a review like this for another business. I can honestly say this has been the worst experience/customer service I have ever received from any company in my entire life!

Poor Customer Service. I am very disappointed with Verizon. I ordered a phone through Verizon for delivery to my home, but it was stolen and never arrived. I reported it immediately, and a ticket was created. I called customer service many times, and multiple representatives promised that the charge for the stolen phone would be removed because I never received it. However, months passed and the charge was still on my account. I was forced to make payments just to keep my service active, even though I never had the phone. Later, I had to go to a Verizon store and order another phone for in-store pickup because I urgently needed one. I paid around $300+ for the replacement phone, and Verizon again promised the original charge would be removed — but it still stayed on my account. As a result, I feel like I was unfairly charged twice and lost money for a phone I never received. Even this month, I had to make extra payments because the issue still has not been fully resolved. I am extremely disappointed with Verizon’s customer service, repeated promises, and lack of responsibility. My money was wasted, and I still do not have a proper resolution.

Declining service. Great service for almost 10 year. Last 3 years went bad early in the beginning of the 3 year period and has continued to get worse. Verizon denies coverage issues, but agreed to send tech out to check signal. Tech did their check without letting me know they were at my home and Verizon didn’t voluntarily share results. Only when I called in to ask what happened to tech coming out did Verizon tell me that they had and still didn’t volunteer the results until I asked and then told me that the signal is very poor and they don’t know why it is. 3 years later, still no resolution. Was told that I would need a device to boost signal (at my expense) and after no improvement for 60 days, I called to let them know it didn’t help and I wanted to return the item. Was told that it was past the return window. Didn’t learn my lesson and bought business line system that sales rep flat out lied about the capabilities. Supervisor assigned new rep to try to shore up service that deceitful rep sold. New rep has been trying everything and has been the best part of dealing with Verizon. Like the cell lines, Verizon kept telling me that I needed this item, then that one and something else here to get the service working right. 3 months into this, service has never worked correctly and third party vendor, who supports the service finally stepped in and let me know that the issue is Verizon service where I’m using the business phone system and none of the add on items they sold me will help because they all need stronger signal from Verizon in this area in order to do anything. Once again, Verizon tells me it’s past the return window. Billed for 3 months of non functioning service that still hasn’t been fixed. They charge for a product they don’t provide, they sell add on items to fix their issues that don’t fix the issue and stiff their customers with the bill. Save your time and money and look for a provider who’s interest is earning their money and customers loyalty and not making money without providing the item that money is supposed to be in exchange for.

T-Mobile was better. Just posting this review has taken so long and multiple attempts. The Internet with Verizon Business Wireless is awful, at least that’s the case here in the north east of the USA. Also, I’m dealing with dropped calls and texts that take minutes to send. I hate it, but I’m locked in. And they’re over charging me. When the discrepancy was discovered I was told the only way to correct the over charging is to call customer service every month for my entire three year contract to have the bill manually adjusted. That’s what I do now, every month 😵‍💫. The customer service agents never understand why I’m calling no matter how many “notes” they add to my account. The call takes 30mins to an hour every call.

Verizon is a mess. Since 10 October, I have an ongoing ticket number with Verizon where I am to receive a refund and other items based on their overcharging me for three years. The executive customer relations sent me an email at 10:57 on October 10 outlining everything they were going to implement since that time I have spent no less than 16 hours on the phone with Verizon each time getting a different person at a different call-center. No one ever knows the ticket number until I tell it to them they don’t keep consistent notes on the customer. Everyone says they are going to handle it. It is yet to be handled. I paid my bill today because I’m simply too exhausted by all this to continue today thinking about yet another hour to two hour call into Verizon and getting nothing done.

Owner. The Love affair is over! I’m so disappointed with the inconsistencies I’ve experienced with the reps when I call in! I have been promised relief for my account due to previous misinformation from the beginning. Every time I call back ,I’m asked to explain the situation again and again even after I have provided a reference number from the previous call. I just feel that my upgrade process has been totally misleading. I had a great business plan! You forced me to change it! I just feel helpless!

Verizon business app. I feel very frustrated as a business customer versus a personal account holder, examples of why- the app is worthless to me when I get locked out and I am told as the business owner and one in charge that I need the administrators permission to change my password or do what I need to do to get into my app to pay a bill so if the bill is due on Friday I have to wait through the whole weekend until someone is available to speak with which wouldn’t be until Monday again because your hours for Customer business customer service help or shorter much shorter than my working hours and that feels very frustrating as well. There needs to be a way to verify who I am as the administrator when I’m being told I need to wait for the administrators permission to make any changes that it’s absolutely ridiculous that I is the owner and administrator needs to wait because there is no way to verify that I am the administrator and it’s saying I need to wait for the administrator.

Terrible experience. I switched to Verizon because it’s supposed to be the best. My reception and internet speed is AWFUL! I do not live or work in a remote area, I live in a suburb in a highly populated area. We are a far cry from the country. My internet speed is trash, I can hardly load a webpage at all, my music doesn’t play half the time. I bought this service and 3 brand new iPhones for my business and I wish I could get T-Mobile back. Another issue is awful customer service. I signed up for a promo in February that they STILL have not applied to my account and I’ve been paying over $100 extra per month while they keep telling me they will apply the promo “next billing cycle”. Well it’s nearly July and it’s still not there. I am very very unhappy with this service.

Privacy Refusal. They keep refusing to cooperate with me getting my account logged in and my number restored, each and every time I try ti pay a bill or get any assistance, I get discriminated and manipulated by their “polite” derogative delusional attitudes and replies. When I ask for their “Supervisor” or anyone that’s higher than their employed position, they refuse to cooperate in giving me assistance within the requests I ask of them. Forcefully, I was told to work with that employee, my personal experiences with Verizon has been too fraudulent and discriminative with delusional acts. Verizon has even switched my name on the account ( personal & business ) with someone else’s name on the account once before. If you expect a 5 star rating than I’m expecting a person with legal assets to represent me in the local courthouse. I’ve never been treated like a citizen of the US or as a “customer” by the Verizon and VZ Business apps as of me owning this iOS 12 device and being with the Verizon Carrier for over 10yrs. Now, they sent my personal account to the collection agency and is refusing to cooperate in getting my account logged in with service for the iOS 12 device as the account is paid and active. PS: I need a lawyer ..

Worst customer service. Sales people will talk up a service to get you to buy it, and this program does NOTHING that was promised. Also have extra lines on my account that I don’t need and have been calling literally every week to get them removed/closed/etc. and nothing is being done to correct the lines or the bill. One representative told me not to pay the bill until the lines are removed/credited, so I didn’t and they suspended the account - a business line!! I didn’t have service after they told me that there was a note on the account and service wasn’t going to be suspend. Lies after lies after lies… i needed up paying for the amount of services I did use (and subtracted the lines and devices I didn’t use) to get my phone back on for business purposes. It’s now month two: still no return labels for the devices that I was promised so they could remove the lines, still no credit, my service was terminated AGAIN, and I now have a $159 unexplained service charge. Joy! I cannot wait to finally get in touch with someone to cancel this service for good.

Verizon Business is bad. I have a small small business and the lady at the store talked me into switching to a business account. Sold me having priority data over regular accounts. Dead wrong. I’ve been in numerous situations where I had very little service and my friend beside me had full service. Both phones are 13pro 5g. I’ve had to call in for assistance several times and can’t even get someone that is fluent in English. I went to upgrade one of my lines in June and never received the phone because Verizon only put 55 in the address line. No road name or nothing. But yet they continued to charge me as if I had the new phone. When I called they had no record of this order until I gave them the tracking number and then found it. I still do not have a phone for that line. They said they could only issue credit for next month. Verizon has turned into a complete circus!

Great Application. The Verizon Business Application is a game-changer for businesses. With its user-friendly interface and robust communication capabilities, it enables seamless collaboration and enhances productivity. The application offers a wide range of business tools, from managing customer relationships to analyzing data, all in one place. Security is a top priority, with strong encryption protocols in place. The exceptional customer support provided by Verizon ensures prompt assistance whenever needed. Overall, the Verizon Business Application is a must-have for any business looking to streamline operations, improve efficiency, and stay ahead in today's competitive market.

Disappointing customer service. We have experienced the worst customer service from October 6th up until last weekend November 7th. We we’re set up with a hot spot on the wrong plan, not unlimited,causing us to have a $6700+ bill. It took over half a dozen tickets and several employees and managers to rectify this mistake. That’s not my issue... the issue was with the last manager that stated they were not going to accommodate my family with any additional credits for the fact that we were inconvenienced??? Who says that to a 15+ loyal customer. I moved to a rural area that doesn’t allow me to utilize any Fios through Verizon (my loyalty) I have to use a different WiFi company and we let them go because they have a data plan. We used Verizon’s hot spots which technically is a pain because of our living location but we’re willing to do that because we enjoy Verizon’s service... so through this debacle,Verizon after 30 days finally takes care of the $6700 mistake but tells me they will not accommodate me with any credits past that $6700 due to us being inconvenienced??? Who says that? This is very sad as a company and poor training with regard to your staff. Andrea

OneTalk is NoTalk. Our business phone has been out for over a week. A week!!! This started before the Coronavirus became a national emergency. We have 5 offices, and Verizon fails to understand that a few hours is too long for a business to go without phones, let alone 1 week. As soon as i can i am cancelling all my verizon OneTalk phones in all five offices. It has been nothing but problems since we started 2 years ago. If you want to miss calls and not get help when you have problems, by all means, sign up for OneTalk. But if you want reliable service and never miss a call because you value your business and your customers, look elsewhere and don't let their smooth talking sales reps convince you they have benefits that they don’t. Im disgusted.

Business Owner. The reason that I I’m giving you one star is because it has taken me three days to have enough service to even pay my bill period in my area of tallapoosa and coosa county Alabama your service has continued to drop and get worse over the last three months period I am a business owner and could name about twenty businesses and at least a hundred people who are fed up with bad service period this has not been as much of an issue over the last ten years, however you have failed to expand service in rural areas of Alabama. Thanks Chris baker Bakerlandscape a twenty year business owner.

THEY COULD CARE LESS!. If I could give negative stars I would in a heartbeat! I’ve been a great customer and have never missed a payment or been late on any payments and this is how I’ve been treated for the last 4 months. I was told that my bill would be right around $250 when I switched to a business account. First one came in at $313 was told to just pay the bill and everything would be straightened out on the next one. Second bill came in at around $280 was told to just pay the bill and everything would be straightened out on the next one. Third bill came in at almost $600 told to hold off on paying it because they were going to straighten it out. After 2 weeks of waiting I received a threatening email saying that if I didn’t pay the bill my service would be cancelled. Was told to just pay it. Fourth bill came in at $349 (right around the same time that I received the email)was told to just pay the bill (almost a $1000 in total)and hopefully everything will be straightened out on the next one. I paid it! I’m done. These people are thieves and don’t give a crap about their good customers.

Poor customer service. Our billing has been a complete disaster since we switched to Business:) Speaking with customer service has been a worst disaster!! To this day, we have not received hundreds upon hundreds of dollars of credits due for mistakes made during transition from family plan to business. We were quoted one price and charged another:( You have our account and transactions paid since transition, follow the mistakes, they will lead you to the truth:) Please note, our bill is paid “on time” monthly, with NO harassing phone calls, threats, or disrespectful interactions with customer service:) Just follow the threads you have regarding our account and a refund check should be mailed back to us with your apologies attached:) Yours truly:)

The Verizon store on Broadway was terrible. We went to the store 2 times and called at least 4 times. We ordered a phone for an employee and the order was lost in the system. They did not apologize the manager & sales person said these things happen. The phone was supposed to be delivered in 2 days the person sat home all day waiting for it. I would not recommend Verizon to anyone. Our bill has been incorrect many times & we have spent hours on the phone with numerous incompetent people. My bill is incorrect. I’ve been overcharged by $100. We have been calling Verizon business for many months to get the credit for a promotion which was denied yesterday, forcing us to start legal action. We’ve been clients for 24 years . Bad business.

NOT AT ALL SATISFIED. My children and I switched our phones from my sons account to my hair salon business account. This process has been NOTHING short of a nightmare and WAY more costly than what we were quoted in the store. I don’t see myself staying with Verizon the next time I need to upgrade my phones, that’s how bad this process has been. Hidden fees out the rear end along with equipment notifications not being accepted for transfer. Yesterday my phone when into SOS status and left me stranded while submitting payroll for 91 employees without the ability to receive authentication and verification codes from my work computer. This whole process has been nothing but thinking it’s been taken care of, only to find out it’s something else the next day. Today I got a text that I would be charged a “didn’t return” fee for a phone I handed to the store clerk the day he set our phones up. My decision to stay with Verizon this upgrade has been a HUGE REGRET.

Worst Experience. Switching from Consumer to Business apps was a nightmare. Locked out of my account. Awful support with hours on calls with support, fraud and finance. Not to mention the hours in store(s). Nothing accessible in the app for 5 weeks. Correction, the billing reminders and harassment for payment of my incorrect bills was working. I didn't know how much to pay or why because I had no access. Jad to have support people tell me line by line and tjats when I was able to speak to someone. Dropper calls, no call backs etc. Still working through missing promotions, finally resolved the supposed missing returned phones. Waiting on credits from my third bill since this started. Did I mention the 3 weeks for porting a number. Good luck!

Verizon. Cesar. helped us out to change our Two lines from T-Mobile to Verizon I was with T-Mobile for about 10 years NEVER had this attention and help, this gentleman knew everything about service and phones plus bilingual Amazing service don’t know about the rest of the employees in that office (bellflower in Long Beach ) but I will make him a manager or regional manager I manage a small business and this is the kind of employee I pray for! Love what he does! Ask for Cesar !

They keep changing my plan. I bought this plan to save some money for my business, then I spent several hours on the phone with them asking them to give me what I was sold. I was sold unlimited data for 4 phones, 1 tablet and a hum. What I got was data caps (10 gig) and changing prices. I can’t even remember what the original deal was because it’s gone through so many changes(and got more expensive along the way). I’ve been a Verizon customer for many years and, other than a bum deal with the home fusion LTE, never had a single complaint until I signed up for the Verizon Business.

Regret switching to Verizon business. Very difficult to communicate , they overcharged my account it’s been two months they promised credit and still my credits have not come . When you call customer service it goes to Philippine and they are very pleasant promise to help but totally useless waste of time , I have called almost 6 times waste of time . My new phone was never delivered to me they kept charging me, also called them to say I don’t have the phone , they issued me another and kept charging me for two phones when I only received one phone . After back and forth I decided to return the second phone as my daughter was too young to have a cell phone , I called to disconnect the phone they never did and kept charging me for several months . I had my small business account manager get involved she had a manager again from Philippine call me promised to disconnect the two phones and issue credit for all the wrong charges .That was 10 days ago , I have yet to see any credit to my credit card . why should I or anyone be treated this way .

Awful. Since getting our personal switched to business I have had nothing up issues with Verizon. I asked for my email to be changed as they put my husbands email under me and my email under my husband. I then called in and she “fixed it” only to find out it that exact same Two month later. The rep also stated we would never ever (they stressed this) come close to using 300g of data on our router. Even after we told them we do zoom calls all day. We are approaching 700g each month. Manager was supposed to call me several times and failed to. I then had to go tot he store to get her number actually call her for anything to get done. The app says we have used zero data for the entire month while I get emails saying I’m over my data usage. When I called into Verizon the lady on the phone told me ignore those emails that it was inaccurate and wrong. We then had a $1,000 Verizon bill!!!!!! I loved y’all as my personal cellphone carrier. I Absolutely hate y’all as my business carrier. The manager did take off the extra charges and I’m appreciative but nothing has been offered to help the situation other than having to purchase another router. If I wanted to spend $500 on internet I would have just gone with at&t and had it ran to my house directly. I also have to redo the Face ID every friggin time I open the app. What’s the point if I have to log in every time to make the Face ID work but then go back to use it and have to redo it?!?!?! So incredibly frustrated.

Payment Plan mishap. Yesterday my internet service and phone service was cut off. I made a payment on my arrangement after getting a notification stating the payment didn’t go through. Usually when I do this I have no issues, however they cut my internet and phone services off. There was absolutely no way I could make any calls not even to customer service. Come to find out once the payment didn’t go thru, and I made a payment it kicked me off the arrangement. Went to the store got back up and running on my arrangement just for them to cut me off the next day. I had phone service this time but when I called in I got transferred 6-7 times with no solution. I went into the store thinking they could help and he did something that made my phone service get shut off. The next thing I know he’s telling me that they tried everything and there’s nothing they could do. This is one of those times when I actually needed my arrangement to work for me and it didn’t. Disappointing!

HORRIBLE NEW CUSTOMER EXPERIENCE. Since signing up I have been charged for equipment I did not order. That equipment went to the wrong address. I’m being charged for it even though I never received it and the service fees for having it though it do not have the item. I’ve called for weeks, and been placed on hold for hours by each representative. When I ask to speak to the USA about my ongoing issues (as I was instructed to do by a manager in a Michigan store, I was refused and hung up on multiple times. I’ve sent in feedback on the app, tried to text a rep, texted multiple business reps, stopped into multiple stores, and called countless Verizon hotline phone numbers. I’M A NEW CUSTOMER AND THIS IS THE EXPERIENCE YOU THINK IS GOOD? I’m over it. This organization has cost me time, money, and patience. I’m fed up and I want my contract cancelled TODAY. CALL ME BACK.

The WORST decision for my business!. I switched two lines from my personal account with 6 lines over to Business thinking this was the right choice. Well a week and a day later I regret it so much! I’ve not been able to access any account information online or on the app (phone, iPad, web browser) at all. I called into the Business support team 3 different times over 3 separate days and varied times of the day and they all promised “escalation”. I’ve heard NOTHING back at all! I am so frustrated at this point, I am seeking the advice of an attorney to see if we can null/void the contract since it’s only been 8 days. Go elsewhere, At&t, T-mobile…I don’t know, but I hope you can avoid my experience!

Scam alert do not trust your business. Scam alert , Verizon is scam On December 2022 I came across tv advertisement which claimed several free gifts on us that enticed me to switch to Verizon However,I started receiving 150 $dollars more then I have been told my estimated bill ,I found that the claims made in the advertisement were grossly exaggerated and, in some instances, outright false,now I’m seeking lawsuit against the employee and the company . In light of this situation, I request the following actions to be taken from the management 1.Immediate cessation of the misleading advertisement in question. 2.A public apology and clarification regarding the inaccurate claims made in the advertisement. 3.Refund or compensation for the product/service I purchased, which did not meet the advertised standards.

Unlimited. I pay for a Verizon business unlimited plan and when I reach a certain amount of data my wifi slows down that I can’t even open the internet so I called customer service which put me on hold for 30 minutes and I asked how do I get more data I don’t care how much it cost I just need more data for my business and they told me that I couldn’t get any more that I was at the peak for service my internet slowed down with 20 days still left in the billing cycle so for half the month I had no service so I called t-mobile and for 5$ more per month I got 100gb and have not run out of internet and life has been good Verizon customer service is terrible and there coverage is average at best never again will I ever use your service

Not very good at all. Substandard design and coding. No thought in how this app should work was introduced during its design, so we get an unintuitive and barely functioning app that stalls, won’t load, and you can’t get to the cart unless it asks you if it’s okay to go to the cart and if you can get there, has phantom edit buttons and not even the item we added to the cart. Just horribly thought out and lousy design. The cart icon is just a non functioning picture that looks like every other AppStore cart button, but in all other apps we have used, the button actually takes you to the cart and displays what you actually put in it. Same with the “help’ button…. It does nothing. What a joke. Please do better verizon

Paying on the Verizon app. I’ve now been with Verizon for a few months and each time up until today, I had issues submitting a payment on the Verizon app. I would have to call customer service to process a payment and needed to be under Wi-Fi. You can not make a payment from your phone because the phone was shut off. I hope whatever glitches Verizon has had, has been fixed because attempting to pay your bill and unable to pay it is a frustrating thing.

Top Best!. Been a Verizon customer for many years. I have no complaint. They have the best service in the area I live & work. Sorry to all you other company’s, but Verizon never drops my calls like my previous older services (21yrs) did, had to drive 20 miles for cell service. I’m not one who grabs the 1st new upgrade of any product. I went to a iPhone 6 to a 11. The 11 had it & did not work properly. I had foot surgery & laid up unable to drive for months w/no ph. Verizon gave me a $700 trade in for my 11 to a 14! Now that’s impressive!! And I got my husband a new one “FREE” I like to think I was treated special for being a loyal customer! But idk! Feeling special!! Thank you Verizon, for your phenomenal service!!!

Seven months and it continues that Verizon cannot handle all accounts. As a long time, customer of over 25 years, it is absolutely amazing that in a system that’s become so large they are not able to take care of their clients. No, it is not me. It has been proven time after time when I’ve gone out of my way to go into a local Verizon to show that something has been messed up overall with my account, and no one is willing to own up to it. and many times it doesn’t even recognize my existing phone number that I’ve been using for once again over 25 years. Mistakes happen, technology, breaks down, and there’s human error with input. And these times there needs to be better customer service owning up to the mistakes that it happened. Locally, Hilton head, Island has the amazing and most professional and well trained business reps overall. The system with Verizon is not backing them up!

Making a payment. Verizon is the most ridiculous business in all of utilities! I tried to call, but the voice prompts weed you out if you don’t put in what they want you to put in to get to the right person I’ve tried to answer calls from the collection center. Same thing. Why do you make it so hard for a customer to make a payment? MAKE IT EASIER!!! I finally found this app, and was able to search for my user name. Then, after receiving that, I had to say, I forgot my password. Then, after verifying my account, I got to change my password. Then I was able to stumble upon “make a payment“. I understand there are verifications and processes to get or change the user name. But I have had problems trying to pay my account because I’m a business, versus a personal account, since I signed up for a business account! You called during the middle of the day and nobody knows how to get you over the business. Verizon won’t let you do anything or talk to anyone unless you go straight to make a payment, and sometimes that’s even hard. It’s just too hard

Riddled with wrong data. This app could be really useful if the data it presents was accurate. When I look at the Feed it is always saying my bill is over due when it isn't. It even shows that there is a $0 balance right next to the alert. The Data Hub it tells me I have 48GB/28GB of data remaining. It's actually the reverse that's correct. If I drill into a line to look at individual usage the giant usage chart shows the total GB used collectively and not for that individual line. That info is found below it but at first glance is very deceiving. Either change it so it shows that lines usage or remove it entirely. When I go to Billing > History it only shows the amount for the most recent invoice. The others show $0.00. All of these "bugs" were found within a couple of minutes of poking around the app. I stopped because I didn't want to be disappointed any more than I already am. I waited a long time for them to release a Business app since the other Verizon app wouldn't support business accounts. I wish they would have waited to release it when it was actually useful. It's irritating when you can't trust the data you're presented consistently. I find myself questioning everything else's accuracy and I need correct information when it comes to making any decisions. I guess the only place to go when you're at the bottom is up. Get with it Verizon, this is inexcusable for any business, especially a technology company. People have options these days.

If Only Negative Stars Existed. I would rate the customer service negative stars if I could. I have wasted over 20 hours amongst 15 phone calls over the past eight months trying to resolve billing issues. When adding a the most recent line to my business account, it was added as a consumer line, NOT a business line! I was overcharged for several months and tried to resolve the issue. I can’t tell you how many times I waited on hold for a supervisor only to be disconnected before talking to anyone. I was promised a supervisor would call me back at least nine different times. It’s been almost a year and I have yet to get a call from a supervisor. One representative seemed to be extremely helpful and told me that I would be compensated a “$60 line credit per month for three years” and in all honesty, that seemed adequate seeing as I had experienced roughly $600 in overcharges already. The biggest kick in the crotch is that that credit was never applied. I literally just want my money so that I can take it elsewhere. It’s really sad because I’ve been a Verizon customer for almost 24 years now. This company is absolute trash now! No wonder they don’t want you recording the customer calls and representatives will threaten to hang up on you if you don’t stop recording. It’s gonna be fun to see how this plays out…

Believe the 1 star reviews for business. I've been with Verizon on my personal phone service since it was GTE. I have a business router I've had for 2 plus years. It is horrible because, apparently, Verizon business can't use Verizon home towers. That would be ok, not businesses fault. EXCEPT, I have attempted to contact Verizon business to cancel that $112 a month useless router for 6 months and have not been able to get someone on business side to talk with me. I can get through to a home customer stiff rep (did so yesterday) and they cannot help with any business matters. Even an "internal call" to businesses side went unanswered. One review said the business side of Verizon are "thieves". Worst thing? Verizon corporate doesn't seem to care. Just pay attention to these 1 star reviews because this seems to be the correct rating for Verizon business.

Worst Customer Service. Spent more than three hours this morning trying to figure out why I have been charged too much money on my bill. Started with the app’s link to customer service and got no where. Spent 30 min on my first call only to be hung up on. The rep called back and then kept me on hold for more than an hour and a half before I hung up and called back. Then spent another hour finally speaking with someone who actually helped. All reps were people in India who probably work for nothing. While I’m having to take 3 hours out of my day trying to get my bill back to what it was supposed to be. Which was about $100 less than I was billed for. Seriously thinking about switching to AT&T today

Autopay Didn't Work. I like the fact that the app gives me easy access to my statements but I'm completely perplexed at the fact that, weeks prior, I set up autopay to pay my bill on the 5th of the month and I write this on the 7th of the month and my bill hasn't been paid. I cancelled autopay and paid manually as bill is due tomorrow. Inexcusable! If I wasn't paying attention I would have been late. The apps simplistic design leaves much to be desired in layout, color and aesthetics as well. Work on it Verizon you're better than this. Fix autopay and have it tell me the next scheduled pay date - this is basic stuff.

Love Verizon, Frustrated with this app. Our business has been using Verizon for over 30 years. I love that I can log on and monitor each line pretty easily. But what is sorely lacking is the inability to order to equipment and accessories, right from the app. We get a fabulous business discount through Verizon for being a business, but I hate having to physically go into the store to get cases, keyboards, etc. I’m feeling extremely frustrated by the online options for a business account. I would probably have purchased far more equipment from Verizon over the last few months, had I not gotten so frustrated with the app and website. There is a ton of potential improvements for your business account features! Make it simple for us to order what we need so we don’t have to stand in line at a store for an hour!

First bill was incorrect. Followed by more issues.. I was practically scammed into signing up for a business account at the Verizon store. I don’t even have a business but he said it was the best route to go and the cheapest. So I did it. I was told that each of my lines would be $45 a month. I have 3 lines. He gave me a rough estimate of my bill and it was close to $160. Also stated that signing up for business Verizon I would not have any activation fees so my first bill would be similar to the rest. My first bill came in and was close to $195 dollars. I was irritated right off the bat with Verizon. Contacted them via chat and they were able to get my bill corrected but took up to a certain amount of time for me to see the corrections on my account. So I ended up paying my first bill 3 days past due date due to me waiting for the correction to come through. My second bill just came it and guess what? Not correct again. So what did I do? Contacted Verizon via chat again! Not a fun task. This time they practically told me “sorry about your luck” and that grandfathered plans have gone up $5 per line. So there was nothing they could do. But that’s not the cherry on top of all this! They also tacked on an additional $5 on my account for a “late fee”. From my first bill waiting on it to get corrected and to show on my end. Long story short. What everyone says about Verizon is true. Bills are never correct and they are just greedy and money hungry. Sorry not from this guy. I ended up paying the full bill and I am switching providers tomorrow. Putting this review everywhere so other people are aware. It’s not about the money. I have the money. It’s the fact that they think they can just grab peoples money. Some are not as fortunate as others. That’s what irritates me.

WORST EVER. I regret the day just over a year ago I switched from AT&T to Verizon. Their accounting system and the way they send bills is absolutely archaic and indecipherable. My daughter is an audit accountant with one of the largest accounting firms in the country and cannot make hide nor hare of the method of billing, particularly charging and then crediting for devices. They lost my phone when I turned it in but never told me that until this month. Every month I called customer service and was told the problem would be corrected. The people I have dealt with at Verizon have uniformly been morons, liars and/or incompetents.I wouldn’t wish Verizon on my worst enemy and once the situation of getting me proper credit for the device I turned in for their promotion is resolved – – if ever! – – I will be switching back to AT&T.

Upset. I have been on auto pay since the beginning my payments have not been successfully pulling out. I have called multiple times and then hung up on. I’ve had the worst experience so far coming from nine years as a team mobile customer I feel like I’m in the same place. As a business account holder, I have been given the most crappy service of ever . If this is a type of service business people get, I can imagine how you guys real people in with free devices and then nothing works and then lie and say business people get great customer service. Please check my call history and you will see I can’t see my bill in the store. They tell me to call one 800 and they can’t even tell me and then representative told me I could charge taxes because I live in the United States know if that’s not something stupid and relevant to my account I don’t know either way to say it.

Don’t do it. You will regret it. This Verizon is destroying my business. I moved over to them in December 2023 and brought 20 something phone lines from AT&T to Verizon. The promotion was that they would give me all new devices if I turned in. Any device of any kind in any condition. It is now January 2025 overpaid on my account by over $24,000 and they will not honor these credits still. It’s like extortion if I don’t pay, they’ll cut off my phone. I can’t go anywhere else because I handed in 20 something devices to get these new devices so I would have to go somewhere else and buy devices. And I will still be bound by this contract. I have been at customer support I’ve escalated I have filed for arbitration. As soon as you try to talk to a supervisor, they hang up on you and act like they got disconnect. I even went to as far as two turn in 20 additional devices, other than the original devices that I added in and they promised me that that would give me my credit. I’ve spent hours and hours and hours and hours and hours and hours and I haven’t gotten nothing. Guess what tomorrow I have to pay another $3500 or disconnect my whole business phone communication system stay away

Did you know that you can earn 25 USD from our site just by registering? Get $25 for free by joining Payoneer!

Imagine you at your best. All the time. Picture yourself at your sharpest and most productive. Your most alert and focused. Your most lucid, creative and confident. At work. At play. In every area of your life. Add Mind Lab Pro® v4.0 to your daily routine and uncap your true potential. Buy Now!

Great mobile app. The mobile app is easy to use. Not so much with a computer web browser.

Too long. More than 4 hrs in the store and 2 hrs over the phone with your support and not setup correctly yet 😒

Adsterra is the most preferred ad network for those looking for an alternative to AdSense. Adsterra is the ideal choice for new sites with low daily traffic. In order to advertise on the site in Adsterra, like other ad networks, a certain traffic limit, domain age, etc. is required. There are no strict rules. Sign up!

New service. I switched to Verizon last august because the salesman showed me on a map we would have ultra wide band coverage in 5g. It has been terrible since then with many dropped calls within our house. When I initially complained at the store I was told be patient they were making upgrades in the area. In December I called and they did checks and agreed coverage was subpar in our house and they would send a booster no charge. Now I see the booster equipment is billed to my account for $245 and it is of no value to me. I want to send the equipment back and cancel my service. Clint Giles

Confusing. I received a text alert to access my account. When I selected the payment option it returned to the sign in page repeatedly. When I opened the app I had to paste in my password and in today’s world where we have to manage a ton of passwords this is inconvenient. Finally when I gained access the pages prompted me to add an new phone or transfer an existing one … unnecessary because I need to pay the bill When I go to pay I selected the card on file AND then it asks me for the CVC - another annoyance. If anyone reads this and values my opinion please send your customers a direct path to make a payment and if they have already stored a card to the account save the CVC. It is challenging paying this every month and I would like an option that automatically bills the credit card instead of making a payment every month. Thank you

Please notify me. I’d be very helpful if Verizon would email or text me when our auto pay was not successful. I received a new debit card and neglected to update the profile and payment method. Verizon should’ve notified me when the payment would not auto draft. They only notified me after the payment was late

Frustrating and angry. I added a bunch of people to my business line in them not getting good service so I’ve been with Verizon since it was Midwest wireless and alltel because I don’t want to have T-Mobile service I am in the store as we speak and I will be talking to a business representative Tuesday, so I don’t have one bar service, when I was told it would be the same as before my business plan

Automatic payment. I have used my business credit card from the beginning, but this month Verizon said it did not process. They never notified me. When I realized it I called and asked them to try again. After no results I processed the same card with no problem.

Horrible. I was promised by business manager that my monthly bill would be $188. Been paying $348 waiting for adjustment to correct amount. Was given the wrong phones and then had to go back to get correct phones. Taking way to much time to correct. I want it right and want refund for extra money I had to put out of pocket. Would not recommend your service to anyone. Big disconnect between offices and main company.

Customer service? More like customer torture.. Each individual you get to speak with says they can handle the problem and fix it and each time I get back on the phone with them it has not been fixed. I’ve been on the phone with them 15 times to resolve an issue that have been ongoing for several years. If you’re interested in using customer service find a different company. The only reason I’m still with this company is because back when I first became a member the rates were reasonable and now that they’re astronomical my rates are still locked in. Long story short if you can find a different provider you should.

iPad Version?. When I loaded a program on my iPad and it tell me an iPhone version is also available, I expect the iPad version to work in both Portrait and Landscape mode. It is difficult to use the landscape mode when you have a keyboard attached and you have to look at one of them sideways... Really? Let’s get it together Verizon... Fix the program to work correctly on an iPad regardless of the screen format used. BTW, you are missing a lot of functionality from the web version. while we are working on this, let’s get more accurate data and functionality to make this a useful tool for a business acct. That is what the app is for, correct?

Horrible. As usual, I am locked out of the app and it isn’t recognizing my info to sign. Yet, if I try to register as a new account with the same information that won’t be accepted as an account holder, the message says that the credentials don’t match the account I’m trying to access. I don’t know how many times a year I go through this, but it’s way too many! And the worst part is that if you try a rep in the store or over the phone, they refer you to a number that refers you to this crappy app! There’s nothing like a communications company you can’t communicate with!

Wrights Used Tires. The VZ Business app makes it easy to manage my business settings keeping everything separate from my consumer account and the security is extremely good making it hard for someone other than myself to access my personal information.

Business. Since I switched to a business account I’ve had nothing but trouble . I have been trying to sign up for auto pay since June and have trouble setting it up . I spent 2 hours twice at the store in Danbury and I’m still not connected as well as about 5 hours on the phone . It’s seems like it’s better now . I have registered at least five times let’s hope this is finally it. Plus I’ve had to pay the late fee every month which supposedly they are going to credit me . I was suppose to get 10 off each line for signing up and that’s not happened either . So let’s see !!!!!

What has went wrong!. When I 1st got Verizon, I got service every where. Now I can not get good service anywhere . The service is horrible, so the app is horrible because it times out all the time. I thought my old Samsung phone wasn’t working well so the Verizon rep talked me into an iPhone, it still does not work! I am thinking about changing to AT&T!

Confused. Purchased Verizon for my business, I was told after the first two months my bill would go down. It has gone up instead. Also, an employee was given my account balance by their staff without my permission, against their privacy policy. Very upsetting. Disappointed also that I’m on a unlimited plan and keep getting messages that I’m almost to my limit for data usage.

Payment.. I have been trying to pay my bill on the Verizon for business app for several days. I continued Lee have received error messages. All the information on the app is good. However it crashes when you try to make a payment. I have reloaded the app several times.

App is Ok. The Verizon app is actually ok, but Verizon itself has far outlived their overpriced services. We have found a great replacement that is about half the cost, same great coverage, and even pre-paid meaning no contract(s). We have already started migrating our services to the new provider which only costs $270/mo for our 6 lines compared to Verizon charging us $360/mo.

Service is sub par. I never get a paper bill my phone number is supposed to be the main number on the account I never get any phone calls related to the billing. Go to my wife’s phone which pisses her off!!!!! When I had a regular account I would get a text message saying my bill was due with the amount that was due since I’ve had this business account no longer get that I don’t understand why????????

Thankful!!!!. I’m blessed for your service regardless of the few snags along the way. You’re still #1 in service and training of your employees. I come from a background of trauma and struggle with manic episodes of anxious. Your employees are always so calm, collected, and manage to brighten my day and lessen my anxiety. I’m very grateful for all of you!!! Much love and God bless all of you abundantly 🫶🏼

What is wrong with this app!?. First off , this site wouldn’t even acknowledge the device that I bought from YOU. I just tried to pay with a credit card and your app wouldn’t let me. It also wouldn’t let me on the regular site . So I went back to the app and tried to pay with my same credit card and it said there was an error: so I plugged in my bank account and it said unable to process . So I try again and it says it processed it for the amount YOU decided , not me! What in the world kind of bizarre and unpredictable service is this?! I’m pretty disgusted with the insane amount of inconsistencies .

Just stick with straight talk!. I do not understand why service is so bad. I now pay 55$ a month instead of the original 50$ because they went to 5G. Well now I can’t make calls all the time. I can’t watch videos most of the time even though it shows 4 bars. How does the price go up and the quality go down. Call them to talk about the issue, and they have no clue what it could be. I’m about to pay this phone off and just go back to straight talk. Had way better service with them and they don’t hike the price up without warning.

Malfunction constant. Constantly tells me I have to change my password and although I am the account administrator and president of my small business, I can not get verification codes or change where those codes are sent . It is nothing like my previous experience with personal account app . Limiting and time consuming .

Such a painful app to use. This is an app that is a dinosaur compared to any other business app out there. The sad thing is this still much better than the mobile version of their website- which I don't even thing they’ve bothered to optimize for mobile viewing. You think you saved the ridiculous password they make you create (oh and don't even try to use a password from the last 5 years!!)- nope and Face ID works 1/2 the time. For a company specializing in digital items and communications they clearly care very little about the business users’ experiences.

Great app. Easy to use. Unfortunately the human support structure is very poor. Good people Some language barriers but they are set up to fail by Verizon management. Try to call in after ours and you get a recording that VZ Biz is closed and call back during regular hours. I know how to jail break the system to get to a human but that should not be the case. Maybe I yelled loud enough that they fixed it. Maybe.

It’s like a scam !!!. Every time I change the amount I am about to pay I continue on to choose which card I want to use and it reverses my payment amount and changes it back to a higher amount which was originally on there that I had already changed this happens every month…… it’s just the same as if somebody was trying to steal money out of my bank account and I really don’t appreciate it I have mentioned this several times to representatives and it doesn’t matter it’s a glitch that favors you and your company and I’m fed up with it !!!!!!!!!!!!!…… I hope everybody reads this !!!

Worst customer service ever. I am so frustrated with Verizon not only i would never in a lifetime recommend them, i would absolutely try to warn and prevent people from getting their services specially if they are business owners, they have no idea what they are doing... someone says one thing then someone else says something else and nobody knows what is going on, meanwhile you get charged fees left and right then they say fees will be credited back but they never are... it is a joke!!!! Extremely disappointed I can’t wait to pay off this equipment so i can go back to att&t at least they do what they say they will do...

Continually wasting my time correcting my bill that they screw up on. I’ve wasted several hours multiple times trying to correct my bill and then have horrible service. Today someone was supposed to call me back after they corrected a few things and I’ve never received a phone call and now my phone does not work annoying. Especially when you have a wife that has been in the hospital and they put added stress not being able to contact them. Very disappointing.

Customer support is a joke, wrongfully billed, been months and still not rectified. I switched to Verizon thinking they had great customer service. Silly me. I was supposed to receive 2 $100 bill credits on my first bill. Never received them on that bill. Nor the next one. Or the next one. I’ve contacted support 4 separate times about this. I also have device charges on my bills just as one line item and not broken down per accessory. I’ve requested this multiple times to no avail. I also wanted the “free” iPhone promo. I’ve been in dispute over the bill and then get charged “late fees”. I expected more from Verizon.

Terrible. I have lost more business in the last year due to the inconsistency of this app. I have called in numerous times, visited Verizon stores numerous times with complaints and I receive the same “text book” answers but nothing changes. With the app running in the background most of my calls go strait to voicemail, sometimes I don’t even get my voicemails until two days later. This is the same with text messages. I love Verizon coverage and have had good experience with their customer service but I feel like they should refund me for the loss of business due to their incompetency in building a “for business app”. Sorry Verizon, you can do better.

Trouble with Mobile App & payment via mobile website. I have to change my password every time I sign in! It makes me crazy because I wind up being late because I’m usually trying to pay on-the-go and when it doesn’t work I have to move to the next thing, and before you know it, I’m late!!! Arrggg!

Best Cell phone App. Having a business and many phone lines it’s so easy to operate the app when I need do use any part of the service. I don’t have to call and talk to a live person for 20 mins I can simply go in change what I need and get out within 2 mins. We love our Verizon

Not the same. I had a company supplied Verizon phone when I worked at a large steel mill in Delaware. After they went out of business, that phone was cancelled and for the past 5 years, I have been using a phone thru att. That Verizon phone Never dropped a call in the 8 or so years that I had it. We finally changed back to Verizon back in the fall of 2020 and I have terrible connectivity at my shop on ways lane in Kennett square, and drop calls going south out of town all the time now. What has changed?

Bussiness essentials I don’t think so. I have had three phones I wanted to upgrade for sometime. Under this plan I have yet to see any specials without adding new lines to my plan. As a business owner I can’t just change telephone numbers to my sales people. Or just add more expense to an already expensive phone plan. If things don’t change soon I will start looking else where. Not a happy customer

Outstanding app!. The Verizon Business app makes managing my account super easy! I’ve been able to quickly add different authorization levels to my employees and adjust their lines accordingly. It supports voice commands, which means I don’t even have to type to get things done. Couldn’t be easier. Thanks Verizon! 😁

Customer care 611. After being on hold for 30 minutes, I received a respond from representative. I told him once my issue, then he put me on hold for another 50 minutes I’m losing business just because of you then the call was dropped. Seriously how can I run my business like that I cannot rely on you. After this experience, I would say clearly that Verizon is the worst customer service in the market I would say they may are busy today, but yesterday I had same issue come on Verizon

Frustrated. Why is it so difficult to sign in to my business account? The second month being told to give a new password, which doesn’t do a thing. When I call, I get to where I put in my credit card number, but am asked repeatedly to put in my cc number or I can go to my account and pay it there. All I want to find out is if the autopay is in place. How do I reach a human? I have not had problems with any other company. There has to be a way to make this process simpler, or maybe it’s moving my business to another company.

Billing department / Customer Service error. Verizon has our business account messed up. They have been charging us for over 15 months for a phone line we don’t have. We added an Apple Watch that we paid cash for and added the service for, except they charged us for purchasing equipment too. Been spending valuable time working with them to get corrected. Had promised it would be credited and fixed with a refund that would process within days … months ago. Told not to pay bill til they got fixed, now we get disconnect notice. Please someone help get this fixed and our refund to us.

Verizon wasted dozens of hours of my life with their organizational imcompentence. I attempted to add a business line to the personal line I have had for years. I have never been more sorry to have tried to perform such a seemingly mundane task. I will spare readers the painful details, but suffice to say, I spent three weeks just trying to get the phones in my hand and activated, wasting about 10 hours of time total. After that, my billing situation was completely screwed up. I made multiple phone calls that lasted for multiple hours and still my account is screwed up and today I received a notice they would be shutting off my accounts for non-payment, even though I have paid them multiple times. I have been a loyal customer for 17 years, but still they could not get this sorted out for me. I am thinking it is time to finally walk away from Verizon.

Thank you Verizon!. I have to say, there have been times where we fall behind on paying our bill but Verizon has always been willing to help us out by making payments to catch up! There aren’t too many companies that’ll do this! I do wish our monthly bill and all the extra charges would go down, we may have to make some adjustments but other than that the service they offer is great!

Poor follow up after they screwed up. I needed to transfer my personal lines to my business line. They only transferred 2 lines and put the wrong address on the bill for my business. So I ended up with 2 bills, 1 of which I did not receive and only found out about it by contacting them. I contacted them the first time I got the bill without the other numbers added and nothing was corrected. I then had to contact them a second time- month 2- after receiving a personal bill with only 2 lines on it. I was told I would receive a $50 credit, and still don’t see that on my bill. Looks like I will be dealing with this for another month!!

Verizon Scandal!!!. I was approached by the business analyst of Verizon at Lancaster Avenue in Ardmore, Pa. he convinced me to have 2 lines with purchase of 2 iPhones. The deal he offered was a 400 dollars credit back. When I received the bill, I found out that that he enrolled me in 5 lines 2 are real and 3 are phony. I complained to Verizon business department and they referred me to Fraud department. What Verizon was trying to do is to enroll people in as many phony numbers to show the market that they have many customers! I reported them to the Federal Trade Commission. Till now, I have not received the 400 dollars credit the Business Analyst has promised!!!

Worst Service Ever. Took over 2 months to get the link for the Business App. Meanwhile could not use non-business app. Once I was “in” the Business App.. the contact us/chat feature connects to the non business customer service bot which directs you to sign in for better service .. and sends you a link to the non-business app (which a business account cannot access) If you persist with the “bot” it directs you to an non-business account live agent .. who then directs you to call the Business Customer Service team. Brought this to the attention of Verizon Executive Escalations expert Genesto S. He ignored my concern.

Hard to navigate.. App is a smidge easier than the actual website. There is not an obvious “pay bill” option. The advertising is way to big and makes the app cumbersome. I am already a customer and don’t need advertisements to help me. I was with another carrier for years, their web and app were easy to navigate and find information regarding my bill. I prefer to use my computer and the website as the phone is sometimes a little small to read. Better internet features would make me really happy I switched to Verizon.

Disappointed. I have been a customer for 20 plus years. A year or so ago I changed my account to a business account. Since I have changed I’ve had nothing but issues. The alerts to pay or any other alert goes to one of my employees. I have called Verizon and filled out all the paperwork to change the phone number where the alert or messages should be going and it still is wrong. I have spent hours on the phone and they still can’t get it correct. I’m tired of having to spend hours on the phone to try to correct something they screwed up to begin with.

Bad service!. Having a small business account, I would have expected better service but my account was disrupted and service stopped because the bill had not been paid even through I assumed I had enrolled for auto pay at the time of changing the service from personal to business I did not get a single notification or email or call from a customer support rep that my account was past due and that service could be disconnected. In this time and age how do you go ahead and disconnect service without warning or due process?? What good is the app if it can’t perform such a basic function?

Stealing my money. I can’t believe for two lines y’all are charging me almost $500 and y’all say that you’re doing something legal by the time I get through showing everybody on the Internet on Facebook, TikTok and Instagram. I hope you got everything that you deserve coming to you.

Bad service. I had issues day 1 with Verizon after switching my account from personal to business. Worst experience ever. Over paid and was told lies about my payment. No one could figure out why and how my bill got screwed up…. Now I have deragatory info on my business credit report that shouldn’t be there. I’ve spent days and hours talking with different reps that did not understand what was going on with my bill and who I was being charged so much. Got my phone turned off 2x4s in the process. Very horrible experience for me. As a business owner I don’t have time for that !

Terrible customer service. My experience with Verizon business plan and business managers has been thee absolute worst deal I’ve ever experienced from any organization period. I have had a business line since Oct of 2020 and I’m still fixing THEIR mistakes nearly ever month since then. I constantly have to call and complain that my bill is not correct and it’s taken them nearly 3 years to fix it all. The amount of hours I’ve spent in their store, on the phone, and looking thru their billing means I could do a Verizon employees job and be better at it then they are. I will never recommend anyone to open a business line.

This may kill your small business don’t do it!. I switched to biz plan for a 5% savings my bill has never been larger, switched 3 biz plans to try to meet promise still way larger one made my data speeds way slower though. 5+ hours with customer service, got shut off as autopay didn’t work (no phone call or any heads up ironic huh?) new iPhone7 kept not connecting to internet had to get new phone. On my 6th attempt to set up autopay, Manager didn’t even understand that there is a paper based way to set up auto pay on the back side of the bill?!?!? Set up 3 times now- called to confirm 2 times now. Just got a bill and they gave me my $100 inconvenience credit but still don’t show any payment. Maybe I should send cash. Customer service only available 8-5 so if you ever do business outside those hours too bad for you! Real business friendly huh? I have never ever been so appalled by a large company’s gross ineptitude.

Cannot upgrade device. Unfortunately when trying to upgrade a phone the only devices that come up are smart watches. Online I can log on and get all the way to checkout but I can’t check off the boxes saying I read the terms etc....I guess Verizon isn’t interested in me upgrading my phone despite my phone being over 3 years old at this point....hmmm maybe it’s time to switch carriers-probably not but in COVID times when we cannot go to our favorite store (online it won’t let me change salespeople either, very disappointing) I should be able to use your online services.

Not user friendly at all. Does not permit Touch ID or at least not after you log out the very next time... navigation shoddy at best. Does not interface with full web page on home account either. Dumb app period. Actually entire Verizon business is hard to navigate and swear you have to be an IT engineer to navigate. Dumping entire service with next best I can find.

What a piece of S#@*!. I’ve been complaining about not seeing hot spot and router data usage on the app. Finally, no more than 1 week ago I get a rep to show me where I can see part of it if you dig DEEP enough. Today I log in and it requires me to update. Gone! I’ve turned off my Verizon router now and kicked it to the curb as I was increasingly getting charged for overages even when it was unplugged. I’ve been with Verizon since the early 90s. This is only the tip of the iceberg of my problems with Verizon, but trying to just rate this app. Not happy! And who’s bright idea was it to make the app “portrait” view only?