GizmoHub App Reviews

Quiet Time Problem. Got my grandson the gizmo for his birthday, and the watch & app work (almost) great, except for a problem with scheduling quiet time. When I set the start of quiet time (9pm), the stop time automatically resets to an hour later. Then, if I reset the stop time (10am), the start time automatically resets to an hour before the stop time. So basically the app is letting me schedule 1 HOUR of quiet time rather than overnight. Fix this and the rating jumps to 5 stars. Thanks for your response; followed your recommendations and they worked fine. I’m only going to bump to four stars, though, because it seems a little user-unfriendly to have to set three separate quiet periods to get one that runs 13 hours overnight. Might want to re-look at those system limitations to see if they’re really that necessary. Really do love the watch, though, and, more importantly, so does my grandson.

Frustrating. Bought this for my grandson in July 2024. His mother is the guardian and in control of the phone and I am listed as a caretaker. We are both having issues with the phone not updating location even when we manually try to update it. We did a reset based on email correspondence I am having with the tech team and the phone worked half a day and it has started doing the same thing again. Been working with the tech team over a week via email and it is very slow. They don’t do anything over the weekend and sometimes they don’t respond back at all and I get one response today. They’ll ask one question and I’ll respond and then I don’t hear from them until the next day or even two days later. It is extremely frustrating and is not performing like it is meant to. My grandson is also having difficulty with it vibrating randomly and there are no messages or anything that would cause it. At this particular point I wish I had purchased something different.

Amazing concept an kid watch/phone concept. This watch has worked very well for my child whom is now 9. It works exactly as it says ! If you follow the directions with the 10 contacts an put their level for the right abilities for example ( texting from apple to gizmo) is able if you have the apple user as an authorized person to the watcher holder at the level for texting. Note : there are different levels of permission for the 10 contacts. I say this for anyone seeing these reviews for deciding if it’s right for ur little one an what features in details/functions work best etc. because I did the same research. It’s GPS is unmatched even against apple it’s much more precise! And the volume …. The volume on my child’s watch is so LOUD WHEN NEEDED, an CLEAR, I have an Apple Watch and it’s no where near as clear an loud so this is a huge deal! The rep at Verizon let us know of other places we can find more band options to update with a wrap band vs the ones with pin holes as the wrap kind are better with kiddos I can send pics if needed to show how maybe gismo can make some of these direct… the only tiny thing I didn’t like was My child scratched the front not screen but the border part of it when sitting on the floor in gym class n it had no protector for that but that’s not a biggie.. would love to replace that n have a cover option. Love love love this!!! Will always recommend it

Great basic watch. We’ve used a gizmo watch (replaced it once when my son forgot to take off before swimming) for about 4 years. PROS: Aside from the cost to purchase, it’s only $5/month for basic services AND gps (huge “bang for the buck”); the gps is more accurate than iPhone location services, it calls 10 people, location alerts let me know when he leaves school, I can put it on “quiet mode” if he forgets, holds a charge for 2 days (depending on how long his calls are). CONS: It takes at least 3 minutes to locate the watch using gps (this can be nerve wracking in an emergency), it doesn’t allow a 911 call (although I think you can make 911 one of your contacts), if I put it in quiet mode, he can’t take it off, sometimes the text messages are delayed (even though the notifications are on time), there are limited quick response texts (yes, he can use audio snippet but sometimes he is unable to talk), the watch band isn’t too durable (we’ve replaced or repaired ours at least once a year). All that aside, I’d highly recommend it for safety. He finally got a phone but the compromise was that he continue to wear his watch as backup. The watch gps is way more accurate and his phone inevitably dies or he forgets it at home. Eventually he’ll “age out” of this watch but it’s done it’s job for 4 years now. 👍🏽

Love it. This watch has been a fame changer in our house hold. We bought my 9 year old daughter this watch about 4 months ago. Few issues it’s takes about 3 minutes to get a update on location, battery status, the biggest is I will get a notification that I have a message from the gizmo watch but when I go into the app there is no message. I will check my daughters watch and see a message has been sent but I do not see anything on my end. I have tried turning off my app, reinstalling the app still nothing now this doesn’t happen every time but it does happen 1 out 5 times maybe witch is a big concern. However having this watch for my daughter has helped my daughter with her anxiety knowing I’m just a call or text away. Please fix the texting issue, this is a huge glitch in your system. Thank you.

When it works it’s great. We had to have it replaced originally because she stopped being able to hear callers. It got really soft. The replacement is doing fine. I’m wondering if maybe it’s doing the reverse now where people can’t hear her as well but time will tell. I really like being able to see where she’s at, if she made it to school, she’s on her way home…. I also like being able to reach her whenever I need to. It will randomly turn on school mode or turn it off. Not sure what’s going on there? For the most part, it’s been a great product. Oh, I was also disappointed when we first got it that it can’t make emergency calls to 911. The emergency call it’s just when she holds down the button and it will call me. I do think kids should be able to have access to 911. Not all of them are gonna play around with it. I know plenty of kids that have Apple watches.

Important functions unusable. The point of this watch is, among other things, to keep track of my child’s physical location in case of abduction or emergency. The map accuracy is off by anywhere from blocks to nearly a mile! When I sat at my kitchen table with the watch, the app showed the watch in a stranger’s house 2 blocks away! When I dropped by kid off at school, the app shows the watch is at a dental office on the other side of the neighborhood! So in an emergency, this would have me or the police looking several blocks away from where my child actually is. Since tracking the location of the watch is marketed as one of the primary features of the watch, this is a HUGE FAILURE! This needs to be addressed and corrected ASAP! This technical issue defeats the primary purpose of the watch and makes it nearly useless for its intended purpose. Also, the app only allows ONE person to be designated as an Emergency Contact. So either dad or mom, but not both. This is also unacceptable. The watch is on my Verizon account, but I want my wife to be an emergency contact when I’m at work. Finally, and this is a significant problem, the app only allows texting or video calls to other people who also have the GizmoHub app. Otherwise, the watch can make simple phone calls. So unless the others want to add another app, this app, to their smartphones, they cannot text the child. So grandma cannot gets texts or video calls unless she can install and figure out how to set up this app on her, already full, smartphone. Why? The service is running on my Verizon cellular account. My iPhone has no problems contacting others. What’s the reason THIS app is needed to access and use common smartphone functions? Overall, I think the watch is mostly OK and this app is below the standard. Gizmo, address these issues and push an update. Texting as well as calling should be a no-brainer for this. Those are minimum acceptable standard. The GPS location must be updated for accuracy immediately. The inaccuracy is completely unacceptable! This is 2024 and you can do better. We demand better for our children.

No spell check?!. It is absolutely beyond frustrating that an app used for communication does not allow AutoCorrect when typing a message. I end up with so many typos that I just get frustrated and call my child which is not always the most convenient or best option. Please, please, Please, add in AutoCorrect to the texting function! And this isn’t so much about the app itself, but the overall system…I don’t understand why I cannot just text my child directly using my regular messaging app? One of my other children has a Gabb watch, and if I were to do it all again, I would stick with the Gabb watch for that reason alone. It is such a pain to have to use a secondary app to just send a text. The Gabb watch lets me add only approved contacts as well so it’s not like my son is getting SPAM or unapproved messages. So I don’t understand why Gizmo cannot do the same thing. Plus it means that my older kids with phones cannot text their younger sibling unless I make them a guardian or caretaker account, which I obviously do not want to do. Plus, they don’t want to have to download an extra app either… please consider changing this ASAP!

App is REQUIRED for texting to watch. I don’t understand why the app must be setup on an approved contacts phone to text a Gizmo watch user especially since each watch has a valid Verizon phone number and the app is not required for phone calls. Not every one has a smart phone and there is no hands free option for texting (while in car, Siri etc). Older folks wanting to be techy with kids/grandkids are being left out and Verizon isn’t addressing some key functionality. Please consider more options. The approved contacts list already restricts who can contact the user and is well controlled. Other carrier solutions like Tmobile offer more options Also a screen protector is desperately needed. The Disney edition seems be be the hardest to find protectors for. Verizon is missing out here too on key product accessories. These screens are not replaceable so additional steps should be available to prevent scratches and cracks.

Life saver. Let me begin this with saying I literally don’t know what we did before my oldest had his Gizmo. He’s 7, and has moderate ADHD that we don’t treat with medication. He’s gotten lost on his bus route several times and often forgets who is picking him up/where he is going (I’m a single parent of two and an RN, so we are BUSY). This device and app allows me to be aware of where he is at all times, and allows him to the freedom to call me any time he’s away (he spends a lot of time with his dad and extended family, for example). I can also call him and check in or remind him of appointments or events. That being said...the app itself is pretty glitchy. It takes a long time to refresh and update location, can display incorrect battery life, and can take a long time to load. Again, as a whole it’s indispensable, but the app definitely needs some work.

Has been handy. We have had 2 sons use Gizmo Gadget and Gizmo Pal watches. I would definitely recommend Gadget over the Pal - many more features for both parent and kid, and worth the price difference! We have used every option on the app and find them all very helpful, especially the GPS! It is accurate and a nice way to check in without needing to “bug” your child. The areas I’d like to see improvement: 1. Sometimes my messages will not get delivered to my son for hours - or even days. Or if I call, sometimes he won’t pick up. When I ask why, he says the watch never rang. On multiple occasions I’ve then checked the watch, and he wasn’t lying - my call is not registered. Scary! 2. How quickly the watch dies after giving you the low battery warning. (The battery does stay charged for a good amount of time, but once it’s dying, it goes FAST.) 3. The durability of the band (it’s not horrible, but we’ve made some self-fixes that have worked for now). 4. The time it takes to locate all the time, but especially if the parent is in a building it seems to take longer. 5. Seemingly randomly, sometimes the app will sign me out. Overall, we’ve been very happy with the product and feel it is well worth the $5 a month. (Not so much with the Gizmo Pal.)

Quite useless if you are buying this to know the location. Got the Gizmo-Disney edition. The watch looks cute. It has some nice features like phone call and text message. But, there are many issues that you will not expect in a product from a company like Verizon. (Had been a loyal Verizon customer for almost 20 years, and usually I am very satisfied by their service even though they are on the expensive side). First of all, the location tracking doesn’t work 95% of the time even when the phone shows full signal strength. For me, this is a show-stopper. Secondly, you can pair only one phone to the watch. (Verizon, use your common sense, both parents should be able to track the kid). Returning the watch as it is quite useless when tracking doesn’t work. There is $50 restocking fee, but still better than keeping a useless product.

Great App, Flaws on Apple’s End and Watch doesn’t last too long. My brother & sister have gizmo watches, and I had one as well when I was younger. The watches themselves are nice, and I love being able to text them from my phone as well as track them. Location is a little slow, but still accurate. However, as I am an older sibling I have had issues with access. These seem to be more on Apple’s end though. Restrictions have to be turned off for me to access the app, which is annoying. Additionally, the watches themselves only last about 2 years. Overall, great product and is amazing for kids who shouldn’t have phones yet, however older siblings with iPhones need restrictions turned off & the watches don’t last too too long. Edit: If app age rating restrictions are below 18+, the parents need to approve a request from the child. I have no idea why it is rated 18+, it shouldn’t be, but it is.

Unable to pair watch to phone!!!. We bought this watch yesterday from a Verizon store. We tried to pair it to my phone as well as my husbands no luck. Went back to the Verizon store where they tried on both of our phones, factory reset the watch, gave us a new watch, called tech support...still no luck. Tech support says this is a known issue and they will contact us once it’s been resolved. So until then thanks for taking my $200 bucks, charging me a monthly service fee, and leaving me to try to explain to a 9 year old why her cool new watch that she has been begging for months now has to sit on the shelf and in all actually will likely be returned...sigh, EPIC FAIL!!! Update: I have been on hold with customer support for 1 hour and 6 minutes...no one seems to know what is wrong BUT that it is a known issue and they have other tickets open for this same problem...meanwhile my 9 year is crossing her fingers that her watch will work...the saga continues!! Update: Bye bye gizmo, returning it today. It never would pair despite multiple attempts with Verizon customer service and emails to app support. This would be a great product IF it actually worked.

Needs to work with apple watch. Please make this work with apple watch so I can reply via my watch from the app. Also, thank you for updating to the 8 hours. One more thing, please try to do something to speed up the real time location. It take about 5 minutes to get it. We are not rural and neither is my child's school so I'm not sure why this feature is so slow, which would only be used in cases of urgency/emergency. I had to use it once when his bus didn't arrive on time and then drove past our stop. It was a substitute driver who didn't know any of the addresses or the route and it was scary. Luckily I called him on the watch and he answered but he is only 5 and didn't know where he was. I kept trying to locate the bus via the live step by step feature and it took a long time. Needs to update faster in those moments. It's soooo slow for the real time locating. The updates are good though on the set times and locations.

Best investment for our kid. We got this for our 7year old (almost 8 now) and it has been the best thing we ever bought. She loves to be able to call her grandparents and her old sister who lives out of state any time she wants.... Her older cousin has one and they chat back and forth. For safety- we live within a short walk to school and our neighborhood park. It’s gated but just knowing where she is at all times is great. She always checks in and I can find her almost instantly- I do wish the refresh was a little faster- being on Verizon you think it would be, but it’s take a 30-45 seconds... it doesn’t seem long but when you are checking on location of your child- it’s seems like forever. Her teachers love it too because it’s not distracting like a cell phone and we have a slight mode during school hours. The battery life it great, lasts all day and we charge it at night. The only thing I would like to see as an improvement- is it being water proof, or even water resistant- she goes to friends houses for pool fun and keeps it in her bag which she can’t hear my calls..... the app itself is pretty easy to use- but I hate the fact I have to make someone a caregiver just to have messaging abilities- they don’t need updates on location because they don’t live her but it’s not the end of the world- everyone in our family loves that our kids have them. The eldest has an iPhone and the next two have the gizmo- my almost 6 year old keeps asking for one too lol. Highly recommend the gizmo watch!

Great Smart Watch!. I picked up this Gizmo smart watch in October for my son who was going to a new school during a pandemic for only two days a week. He has multiple allergies and asthma so I figure this would be a great way to communicate with him without getting in trouble for having a phone in school. I also thought it was great for kids who don’t care to have an actual phone. My son is 11 and although I love the features of the watch I hope that they make a teen version of it with a few more apps such as blue tooth capability and maybe a camera. Would love some apps like music as well. I think if it had a couple more of these functions he may wear it up until his teens with out needing an actual phone. Other then that we don’t have anything negative to say about it. We did switch out the band to make it more sleek looking. A couple people thought he was wearing an Apple Watch.

Good but could be better. I really like this watch for my 8 y/o who is not old/responsible enough for a phone or Apple Watch. This is his second Gizmo Watch - the first one was the original GizmoWatch and the speaker and microphone quit working (probably because he took it swimming or something). This one is the GizmoWatch 2, and I like the vibration feature to notify him of an incoming call/message. It is also a little slimmer in profile, which is nice for wearing under his ski jacket. Otherwise it seems pretty similar to the original. The app has worked pretty well for us so far. No issues with pairing or functionality. It would be great if it had a couple more features. I would like to be able to send/receive texts outside of the GizmoHub app. My 10 y/o daughter has an Apple Watch set up on Family Setup (so not associated with its own iPhone). Because of this, she is unable to text her brother, since there is no version of the GizmoHub app for the Apple watch and you can’t send “regular” texts. If the direct texting option is not possible, then I would like to see an Apple Watch version of the GizmoHub app so that contacts without phones can text the Gizmo-wearer.

Love the watch and app. I love the gizmo watch and app that we recently purchased for our son who has autism. The ability to contact him without him having to keep track of a phone is invaluable- as well as the location services. There are two reasons I gave it only four stars- one being the limited text response from him. I have edited them but he is 14 and has more to say than the few allotments we have available. The second is that the app will not work on my Apple Watch. I forget my phone at home quite often (the Apple doesn’t fall far from the tree!) and I can see an alert when he sends me a text but I do not have the ability to respond if my phone is not with me. I wish that could be updated. Even with those limitations I would highly recommend the gizmo watch and app to those who are looking at purchasing a communication device for their children.

Great product!. We bought the GizmoGadget for my high functioning autistic son. He had been wanting a bit more freedom outside of the house and this has given him what he desires. I love I can limit who he calls and who calls him. I love he doesn't have internet access with his GizmoGadget where he can get into a bunch of things he doesn’t need to know. I love the auto answer feature. The price was great compared to other options I looked into like angel sense, other GPS watches, and cellphones. The only reason I didn't give the the app 5 stars is because of the lack of real time GPS location services. I do wish I could set a timer to go off for reminders for different activities he needs to be reminded of. Beyond that, great app for what we need it for and easy to use product.

Great idea with a few drawbacks. The app is okay, I don’t like that you cannot turn the watch back on from the app. Also, as I write this my gizmo app has not updated at all today (h my husbands) and I have already uninstalled/reinstalled. My kids are currently at school (hopefully) and the app has now failed to do its job by not notifying me of anything as it is stuck showing me last night and had not updated at all. Also, the task reminder times are way off or don’t ring at all on either of my children's watches. Great idea, but already has bugs and the battery doesn’t seem to hold a charge as long and we have owned these watches for less than 1 week. On that note I am giving it 3 stars because when working it does its job of letting us know where are kids are and allows them to contact us in a emergency.

BAD CUSTOMER SERVICE THROUGH VERIZON. I have been having an experience where my son’s watch is saying he is located at a certain address that is not our home, that he’s never been to and it continuously has been happening for two weeks now. I was told to contact customer service at Verizon. They have been very rude, not helpful and told me they were not going to help me anymore. We are putting our kids lives at stake using this system and if we can’t count on it, if it is unreliable and we can’t get help when something isn’t working, then I don’t recommend any parent using it! Very Disappointed! Dawn S. To Whom It May Concern: The issue is still ongoing. It actually just happened right now. Yes, I did say I think two inappropriate words during the two day ritual that we had to perform to try to get anything resolved. No, that isn’t the most appropriate way to handle things, I understand but my child’s life is at stake. So, obviously to me, that’s more important I think then somebody’s feelings. I’m sorry if you don’t understand that. As parents, we have a right to be concerned about our children’s welfare and the services that you provide and if you want us to continue to pay for the services and pay for your businesses, then I think you should have some understanding.

Works great. After having a watch through another cell provider and continuous non resolvable issues, we switched to this gizmo 3. The app didn't work at first but was able to figure out and redownload and everything has been fine since. I wish the geo fencing had an option for a small area. And I wish that geo fencing for time periods were only 8 hoursand not overnight. I have to set it to my home for an 8 hour period until 11:59pm and reset it for 12am which is ankoyomg to get allerts he is within his home boundary for both times when I really just want to be alerted if he were to leave the boundary during the night (not that he would but all the same) I would like if messaging was through texting as opposed to the app. My iphone also won't allow me to set a unique alert tone to the specific app to know it's a notification about my son so that's why I'd prefer the text or the app messaging. Only downside is my school has now banned "cell phones" claing texting and social media is the issue but has refused to classify and understand this device doesn't allow those functions. My child is in middle school, this device helps him feel safe and us as well to know he is where he is supposed to be. He doesn't need a phone and this isn't set down or lost. I would love a much smaller version, maybe just the size of the old Fitbits that's called and did gps. Something more discreet as a watch vs the bulky style. As he gets older I think he'd prefer it to be less noticable and less kid like but swthing he could still wear during gym class and athletics! I would recommend at this point after 2 months of constant use!

App needs help. We’ve only had our Gizmo for a couple weeks. So far it works great for phone calls and, though it takes a while to show the location, it does bring up where my son is. The issue is with the text function. This is preferable for us since I work in an office and he is at daycare and we can keep in touch this way. Unfortunately, my son sends me texts and I get an alert on my phone and a badge on the app, but when I open the app there are no messages. When I check his Gizmo watch later, I see that he did send me some messages that I never received. Occasionally they will come through later - sometimes after a day or 2. But usually they never come through. I have tried uninstalling and reinstalling the app, closing out of the app, and have done a hard reset on my phone, but this has not fixed the problem. We have the Gizmo watch to stay in touch, so not being able to receive texts from my son is a huge issue. I appreciate you looking into this or offering suggestions on how I can fix this on my end.

Good, not great. This watch is very good and reliable. The battery life is good and our kids have been able to navigate it easily enough. I would have given 3.5 stars if a half star was possible. My biggest frustration is that the app is not comprehensive. It does not match the features on the phone. My kids do a lot of biking, jogging and hiking. The watch can track these things but these activities cannot be viewed in the app. The app only shows steps. I would recommend that everything on the watch be available on the app, especially the activities. I’d also like to learn how to calibrate the watch activities from the app. The watch is not very accurate. For every three miles, it seems to be about 0.5 miles short. I’d love to see this get better too. All that to say, very good watch but limited app usage.

Great app. Love the gizmo and the app. We have had gizmos for over 3 years. I do wish the child could type their own text messages if the parent allows. The voice texting allows them to get the message through, though I cannot play it if I am somewhere where I cannot play a message out loud. Overall the app and gizmos are awesome for my 11 and 7 year-olds and we will be using them as long as we can! I also wish the “To Do” list items could be checked off without playing a timer. I put things on there for my kids to get done and reminders to put on the watches but I do not need a timer with those items. I love the feature that allows the reminder to play until it is turned off though. It prevents a lot of forgotten watches. It would also be great if there were an Apple Watch app for the gizmo hub.

Touch ID?. This app is ok. It does what it needs to do…albeit very, very slowly. This new version is faster, but still slower than most apps on the phone. When is Touch ID coming? This would help with the login process and the slight delay that frequently occurs. You can text your kids, call them and it’s a great way to stay in touch without giving your child a phone. Even though the app frustrates me, I still love the Gizmo compared to a phone. Still waiting for the developers to fix the bug where the phone loudly chimes every morning at 7am to kick off a step goal. There’s no way to adjust this other than to turn of step tracking, which my kids love. I did turn it off for a few days and then back on. It worked to remove the reminder on my daughter’s phone but not on my son’s.

It’s fine. The app functions okay. Sometimes things lag. The map function is slow and sometimes not accurate. Updating contacts is a pain and I can never tell if the information is up to date. For example, I went in to add a person to the contact list. It said there were seven contacts. Then it didn’t work. I had to restart the app. And it said there were 12 contacts. I added the person and then it said there were eight. I don’t know what to trust. We also couldn’t get the app installed and working on our son’s phone to be able to text with our daughter because it wouldn’t send the verification email. Overall, it is one of the only options and has worked fine for what we need it for. But I am looking forward to not having to deal with it in the future.

Parent notifications need work. Bought this for my son who is now riding the bus home from school. All seems to work great. GPS is normally a little off, but close enough. My problem is the notifications on the parent devise. When my son sends me a message I get a quick ding and the badge icon. No screen pop up or repeating sound like a text message and nothing on my Apple Watch. So that means when the iPhone is asleep, and all notifications revert to the watch (like it’s supposed to) I get NO GizmoHub notifications. I often don’t see messages for hours bc I don’t get notifications on my Apple Watch. Even dominos tells me my pizza is ready on my watch, but not this? I need repeating/more aggressive iPhone notifications and I also need Apple Watch notifications to give this 5 stars.

App does not allow me to clear past notifications. Overall, the watch works as advertised. However, I can find no way to clear off past notifications I no longer want to see. I have gone thru the instruction manual, Googled problem, and even contacted Verizon Customer Support and no one has been able to help. There is an option to clear the text messages on the messaging screen but no option I can find on the notifications list screen to clear them off. Clearing off past notifications should be an option for the primary account owner to do so. Do all these notification stay there forever? Also, on the Notifications options screen you can an only choose “all notifications” or select only one from the list. I think the account owner should be able to select only those options they want - no all or only one.

Not Pairing to 3.2 version. My daughters first watch Gizmo Pal would turn off automatically so upgraded to Gizmo Watch. Which I was worried about the screen so bought an expensive liquid screen protector which didn’t work at all cause while my daughter was taking off the watch it fell and screen broke. So I have insurance on the watch and no problems they sent me a new watch. New watch came in got activated and and wouldn’t pair to gizmo hub. So they sent me another brand new watch. same thing. I’m on my third watch now now and still won’t pair. I finally got someone in Verizon that knows what they doing and said it’s not the watch it’s the app. Not happy as it’s the busiest time of the year for me and my family and my daughter have been without her watch since May 1st. I can’t call her after school to let her know what’s happening or anything. Not happy at this time as I’m paying for a service and My daughter is without her Gizmo Watch. I will change my Review once this gets fixed because before this issue it was working great. Need to fix this ASAP

2 Weeks, 2 Gizmos, Still Not Working. So a few weeks ago my wife bought our son a Gizmo watch. We downloaded the app on both phones and neither one will sync. Went back to the store, had a rep come by our business, then to another store, got a 2nd Gizmo to replace the first one, and it still won’t sync with either of our phones. Between 5 Verizon reps, 2 Gizmos and a lot of my time, deleting, updating, doing everything numerous times because “nobody has ever had this type of problem with syncing a Gizmo”. But it turns out you can spend a few minutes online and see it’s a known problem. The issue is likely with the latest Gizmo Hub App (an update probably is to blame) and they have a few more days to get it fixed or we will be giving up this thing for good. No telling how many others have already given up theirs, probably in the thousands since it’s been going on for a few weeks. I hope Gizmo has their people working around the clock to fix it because this issue could end the whole product if it continues much longer. It’s such a great idea, but like any idea, if it’s not executed properly it’s a waste.

Almost perfect. The app overall is fantastic with my only minor complaint being the inability to adjust the sensitivity of typing in the pin access to open the app. I tend to have to attempt to type in the number a couple times before it gets picked up in the app. The bigger complaint is with the watches themselves. My kids complain that the watches will randomly dial someone and the call connection can be distracting even in school when in silent mode. I’m sure this is due to screen sensitivity of the watch itself and them not being aware of the accidental contact they make with the screen. It would be great if I could help my kids by using the app to adjust the screens touch sensitivity of the watch. While this observation is not directly app related, I used the example to highlight where app improvements could help the overall experience. Otherwise, no regrets on the watch products or the app that controls it.

Frustration beyond measure.. I never write reviews but if I can save just one person from the immense frustration of this device, I’m here for it. First Gizmo2 stopped working after a day. Just relentlessly turned on them off. Forced to order a second Gizmo to replace the first (still waiting on that refund) and now the Hub won’t connect it to my child. I activated it per GizmoHub instructions. I go to pair with my child. It said that Gizmo is already connected to my account. But GizmoHub says I can’t do anything because I have no gizmos added to my child. Click here to add gizmo. I add gizmo. That gizmo is already paired to my account. Lather, rinse, repeat. Hours with Verizon tech people. First delete and add a child. Then delete the app and redownload. Completely circular instructions, same “add a gizmo” then when adding the Gizmo, “that gizmo already paired with account.” Now I have to go to the store to get THIS device refunded. Don’t put yourself through this. There are other more reliable ways to keep up with the kid. This is junk.

GPS/location tracking takes forever and is still incorrect. I am still very frustrated with this app. We have been using it since August of last year and there have been absolutely no improvements made to the GPS locating feature. Taking 2+ minutes every single time I want to see my child’s location, and half of the time the location being wrong (not actually updating) or stating that there is a weak connection and the location cannot be found is ridiculous. Isn’t this what we pay monthly service fee for?!? Using the GPS is the main reason we have this watch and it’s extremely frustrating that I am paying monthly for something that does not do it’s job. Also, The battery life never updates when I go into the app, I have to physically tap it every time to get an update or turn my phone off and then back on to get an accurate battery reading. PLEASE FIX THESE ISSUES, ESPECIALLY LOCATION TRACKING.

Getting a second watch!. We got this for our daughter last year when she started riding the school bus. The bus is often late, or has a substitute driver. They’ve gotten lost and been stuck down a one-way alley downtown before. Basically the bus could drop off anytime between 3:50 and 5:30 (that’s a crazy large window of time). I don’t like her walking down the street alone; we live in a big city! Now, we can track the bus and see exactly where she’s at and when she’s about to be at the stop so we can meet her there (rather than sitting at the stop for over an hour waiting). I also love that she can call me or text me, anytime, from anywhere. She has called me from school when she’s just having a tough day and needs some support and encouraging words. This watch has been a huge lifesaver! We love it so much we’re getting a second one this Christmas for our 8 yo son! Love, love the GizmoPal watch!

For Moms Who Want Peace of Mind. I absolutely love the Gizmo app. Aside from it calming my nerves of knowing where my princess is. It has saved me when her school kept her behind instead of being on the bus. Luckily I ALWAYS check the app. I love that it counts her steps it motivates her and she is able to play games to entertain her along the ride and call me whenever. She literally just called to ask if she is a vegan. She is not. I would love to get a new screen her being 5 she has banged this one up quite a bit as well as a screen protector. I also would like the exact pinpoint location to work a little better and not keep whirling around. Outside of that I am very happy to have it, I have recommended it countless times and enjoy the peace of mind while I work.

Review and Request for Timer Function. When it’s working this app works well. Sometimes it lags or if there is an issue with the phone then the app itself is not very helpful. I recently got my son’s watch replaced because regardless of the days/times we set school mode, the watch would automatically go into school mode including on weekends. This went on regardless of troubleshooting efforts until Verizon sent us a replacement and we’ll see how it goes. Another thing I would like to mention is that the Disney edition watch really needs a timer function. I don’t know why this was removed for a watch that is twice as expensive as the other Gizmos that have the timer function. As other reviewers (on the Disney Gizmo watch reviews) mentioned, the Disney watch could really use a timer function and no one could figure out why this useful function was removed. Kids use this for homework, tasks, etc. I’m hoping this would be a software update soon. When we got the watch, for example, there was no Boba Fett character option, and after a software update a couple months later the Boba Fett character option appeared. Hopefully a timer option can be updated this way? I mention this request here because a Verizon representative actually told me this (Gizmo app reviews section) would be the best place to make such a request/suggestion.

A peace of mind. I love the Gizmo Watch ! I’m actually looking forward to up grading my daughter watch. The watch she has now she can only have 4 contacts. The contacts you add on her watch is the only contacts that can call the watch. The gps on the phone and watch works well together. It gives me her current and past location. Also if she doesn’t answer her watch It can be set up to automatically answer! I love that I got her this watch it’s a lot of things going on in this cruel world why not invest in something that would be beneficial for our children . The upgrade watch has more to it like 10 contacts, capabilities to text, you can change the band on the watch, gps, water proof, has a fitness games and etc! I recommend all parents to get the watch for their children.

GPS awful. When the GPS works it’s great but for the most part it doesn’t work well. There is a big lag most of the time. Defeats the purpose of having this watch. I’m having to close the app then reload at times to get the GPS working (this is when I’m using the live tracking and click on the icon to update location) . I get text saying she’s at a certain location but the app still has her at school. For safety reasons this app/watch leaves much to desire. Maybe they do it on purpose to force you into getting a smart phone for your kid. The call and texting feature seems to work well. Update: today our call was dropped and then no calls would go through ( in or out). What’s the point if my child can’t contact me. When I got home I had to power the watch off then back on. It work fine after that. And yes the app is up to date on updates as well as the app on my phone.

Great little watch. I got this for my almost 8 year old because he is often with family or has other after school activities. This way I can always let him know exactly where I will be to pick him up and he can call to let us know if there is a time change for anything. It is wonderful. It allows us to reach out to him— without him having all of the bells and whistles of a smart phone (like apps and the internet) that he does NOT need. I also love that only his contact list is contactable. He loves sending quick little recordings and emojis in the text box to family across the country. He gets to feel like he can keep in contact without going through me all the time. My only complaint is how long the GPS takes to update his location. I am nervous about keeping the real-time location on and draining his battery if he is not due to be picked up yet.

App issues but watch is great. So frustrated with this app. Was working fine until it randomly logged me out one day and I have never been able to get back in since. I logged in with my Apple ID - when trying to log in, I got an error that said “could not update the Apple JWT token”. I went to my Apple ID and disassociated it from The GizmoHub app. Now, when I try to login it says I need to setup a new account but my number is already associated with an account. So I’m totally locked out and my daughter is walking around with a useless watch. I tried calling Verizon three times and they are totally clueless. They told me to contact the developer of the app who is Samsung - ummm. No it isn’t - it’s Verizon as clearly seen here in the App Store. I also tried emailing the developer who is responding to many of these reviews but have received no response. So upset - feels like a total waste of money. Update: the email I sent received a reply and the person was very helpful in fixing the issue. It took a few days which was tough when we need the watch to work but he was very polite and understood the issue unlike the multitude of calls I made to Verizon. I think he’s the only person working for gizmo troubleshooting. Verizon, your reps answering the phone should know how to handle basic gizmo issues! Thanks to Daniel for the help. The watch is useful and nice when it works.

Texting. This is the 4th gizmo I’ve purchased, I took a short break from Verizon and while with a different phone company my daughter used their version of the watch. When we switched back to Verizon we were so disappointed because we had forgotten that the “texting” is just using one of 30 pre written choices not actual texting. The other company has the option to swipe to text. You should offer both the pre written option or the swipe or tap to text. My 12 year old wanted to keep using a watch because she recognized the drama that cell phones cause and wanted to continue to use her watch to communicate but was unable to send actual texts so she opted to switch to a phone reluctantly. Please see if you can make that an option as my first grader who enjoys reading and writing would like that option to communicate with us.

A great idea not quite executed. When the app works it’s nice. I like being able to track on demand or always track, easily send messages or calls back and forth and add to do lists, reminders etc. but so often the app or watches themselves lag, don’t update, freeze all together. And lastly…the fatal flaw in my opinion…no way to turn the watches back on via app or to not have a way to turn them off except for via app like other similar brands. To me, this renders them almost pointless. A kid is mad at you and turns their watch off, someone kidnaps them and turns the watch off, someone steals the watch and turns it off…SOL. This should be priority number 1 in updating to something capable of remote power on or removing the power off feature from the actual watch itself and only allowing power off via battery drain or through the app.

Granddaughter. Originally I bought the watch a few years ago so if my husband’s dementia took him out of sight, I could find him easier in the yard or woods. He died in February. Our family shares and recycles, so my just-turned-8 year old granddaughter was pleased to inherit the watch. She lives just through the woods from me, wants to borrow my iPhone, so she is quickly and proudly learning to use all its features that “Grampy” didn’t know how to use. She has two older siblings who have a smart watch or something electronic, so now she feels more grown up. I like it because I can track her, she can contact her mom, and she feels so good about it.

Great way to reach and track your child. The Gizmo has been a very good ‘in-between’ device for my daughters too young for a phone. Aside from being able to call them — I really, REALLY like the ability to be able to see where they are at any given time, straight from my phone with the press of a button. The ability to set up time-based alerts sending me their location at specific times is an excellent feature.. I always know if my 5th grader arrives at school by 8:15 every day or not, and I rely on those daily notifications. I also appreciate that I can set up ‘location alerts’ (versus time-based alerts) which let me watch for her to arrive/leave a specified place during certain hours. I set up alerts and delete them on a regular basis for temporary use (Example: Last night my daughter went out of town to a haunted house and I was able to get her location, set up an alert notifying me when she left the haunted house... and using that notification, I was able to estimate her home arrival and have dinner ready when she got home.) It would be good if the texts I send the Gizmo could be longer than 30 characters, but that’s not a big deal as we’re used to it. Also wanted to mention that I appreciate that the developers extended the location alerts to 8 hours versus 2 hours (yay!) Thanks.

Mostly fine, couple complaints. It does lots of things. Here are my specific issues: 1. The app is not intuitive or well organized at all. Why does it take several taps to get to the new message my kid sent me but I immediately get to know how many steps she's taken today? Why are things I will never need given prime real estate (E.g. Adding another Gizmo and the photo gallery, which isn't supported on her watch)? 2. I want to change how my phone rings/buzzes when I get a text or call through Gizmo, because it's important that I feel the buzz if my kid needs me. I want to be able to manage the specific alert noises and volume for the Gizmo app (separate from all other apps). 3. I should be able to read the texts between her and her other Gizmo buddies. I understand keeping texts with grownups private. But between kids should be monitor-able.

I love this app. I absolutely love this app! It keeps me updated in real-time about where my child is, which gives me peace of mind especially as a parent of a child with autism. The GPS feature is very accurate and even lets you pull up directions straight to their exact location. The video and phone call quality is clear, and I can easily see and talk to my child whenever I need to. That’s a huge comfort when you’re not physically with them. This app is perfect for any parent who wants to stay connected and make sure their child is safe at all times, especially if your child is young or has special needs. It’s truly been a game changer for our family!

I want to love BUT don’t.. I had heard such good things about this watch, but I have to say since getting one over 2 years ago, I’ve learned they have BIG flaws. For starters, when signing up you’ll want to be sure you’ll never change your email address as you can’t edit this for future usage. Also if you run into any troubles, Verizon asks that you contact LG, and vice versa. Then there’s the app... it truly lacks in upgrades/updates. It takes a bit of time to generate location no matter if your phone is on network or WiFi. It frequently signs me out without notice or reason. Notifications are set for numerous “features”, but no notification is ever pushed through or received. The app greatly limited fun emoji’s for kids and the voice memos are sometimes difficult to make out due to microphone clarity. Also the watch itself often hangs up on contacts at random. I just feel all in all this device & it’s app utilize a huge amount of my time monitoring it, than it provides of peace of mind benefit of being in contact with my child on the go. Save your time and money folks.

GPS quality has gone downhill. We’ve had our watch for about 2 years. We only use it when my 10yo son with autism wants to walk around the neighborhood and walking trail behind our house. We have noticed a decline in accuracy of the gps tracking over the last 6 months or so. Sometimes it shows he is on the freeway next to the trail or inside an apartment complex so it can be a couple hundred feet off. This seems to be a new problem because it worked much better when we first started using it. Other than that it’s worked well for us especially this year during COVID. He can go for a walk to get about of the house and get some space from us but we have the peace of mind knowing where he is. Even when the Sheriff picked him up after someone reported him walking alone (kids walk around our neighborhood all the time but my son makes odd body movements so they thought he was lost) the Deputy saw the watch and knew what it was and was able to get my son to call us so we could come get him. I would make these recommendations: Have a function that gives you walking directions back home (or school, or your Nana’s) Map feature to show the kids where they are and maybe reverse locate parents. Overall I’m happy with my purchase, just wish that the GPS was more accurate.

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Prefer previous version. The previous version is simpler, more user friendly. This version has a dashboard automatically opens to update location and battery life. I don’t need to track location every time I open the app. It is a waste of time and battery.

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Location component is AWFUL. The location abilities on the app are awful. It can’t hone in on much smaller than a few city blocks, sometimes much worse. So you might know of your kid is somewhere in a certain neighborhood, could look like 15 houses away from where you thought they were, or across a big road, or somewhere completely different. For example, right now my kids at school, but it says she’s at the neighbor’s house six blocks in the opposite direction. Therefore I’ll never get a notification when she gets to school. They should not advertise this for location at all, because the app can’t locate anything well enough.

Who do I call for help?!. My app is showing I have a notification? But when I look in the app I can’t find anything I’ve missed. The app also doesn’t play an alert sound when I get a new notification or text when the app is open which I don’t like. How do I fix this stuff? I have no idea. There doesn’t seem to be any way to reach support. Edit: I do think there should be as better way to reach support but via email I have received responses and fixes to my questions. Overall, the gizmo has been a good product. We are glad we got one.

GET ONE NOW. Absolutely love the watch and app. Gives us such a piece of mind seeing where our children are and being able to get in contact with them. Love the feature of auto answer too. It’s a great device for in between time, meaning my kiddos are too young for a cell phone at school (3rd and 2nd grade) if they go to a sleep over they can call us or send us little messages too. They also like competing against each other with the movement exercises as well.

Update request loop. I can’t use the app because it tells me I need to update the app, but the app is up to date. No way for me to get past this issue because there is nothing to update and that notification won’t go away. I have literally been stuck in this loop and tried to press the update button 5 times, the app is the issue, not the App Store. When I have been able to use the app, it has been very poor aside from this. I would not recommend buying a Gizmo because the app makes it unusable. Apparently the developer thinks it’s okay that I have to delete and reinstall the app to fix this issue. I shouldn’t have to delete and reinstall and re-enter all my information to check the message from my child! I have never had to do this with any other app. Really embarrassing glitch.

We overall enjoy it!!. We bought two watches for our boys 2 years ago and we’ve enjoyed it. Both of our boys are high-functioning autistic, and this watch provides peace of mind when they take school field trips or staying with out of town relatives w/o the hassle of worrying about social media issues. The best thing is the ability to speak to them and any given moment. The one feature I wish would be faster is the GPS tracker. It takes approximately 2min or longer to locate. That may not seem a long time, but it feels like an eternity when waiting for the location to pop up.

I use to love gizmo but I need help ASAP. I need help! I use to love gizmo but now I have a watch that is doing my 9 year autistic son no good because it won’t work right. I have talked to many people from Verizon to fix the problem and had a total of 4 watches (1 original 3 replacements) in less then four months. The watch can make and receive phone calls from the only number on there. But I can’t get it to communicate properly with the app so I can’t track it, I can’t text it, can’t add more contacts, can’t put it in school mode if I do get it in school mode I then can’t get it out. Please help!!! I was told this is how I have to contact you to get help and I need this watch to work so I can keep my wandering autistic 9 year old safe!!!!!1

Frustrating. The app is incredibly frustrating. It doesn’t update, it will notify you that your child has sent you a message but won’t show you the message until the next day, GPS takes FOREVER and has such a wide range it’s pretty close to useless, one of my kids watches notifies me almost daily during the school day that he is not at school but then two minutes later tells me he is still at school (that’s pretty troubling for any parent, thinking your child has somehow left school). I had a lot of hope for these watches but the only thing I have actually liked is that my kids can call me if needed and I can reach them too when they’re out with their friends.

It works but not very user friendly. I’m updating my review after the update. Somehow.... somehow they made it worse... the update fixed none of the bugs, added clicks to perform functions such as logging in and added.... advertisements! For something I already pay for monthly. Down to 2 stars now. I mean... when you have already bought the gizmo watch it’s not like you have a choice but to download it. That being said: it works. Doesn’t crash and I gess that’s good. It’s not very user friendly however. After you send a kid a message you have to just sort of click on random things to get back to your dashboard since there is no button to do so. I also constantly have the red “1” on the icon even though I have no messages. It works but if there was an alternative I would download it

Some new things that could be added. Gizmo is a great thing! I love everything about it. However, there are a few things I that I wish would change. - To-do list. I like the to-do list idea, but I don’t like how you have a time limit to do it. Could there be an option where you don’t have to have the goal duration, and the kids can just check it off? To me, that would be better. - The messaging aspect. I wish that if the contact is a “buddy,” they could still message. I also wish that when the kid is writing back, they could type, or have more options of things to write back. - For the contacts, I wish that the child could call the other people something else besides “Mommy,” or “Daddy.” My child calls me momma. I wish that I had a way of changing it to a different name. It is not that important, but I think it would be nice. I hope you take these things into account. If these things were changed, I would rate it to a 5 star. Thank you for reading this.

Not the best app or device. It is apparent that the developers were not moms. I purchased this several days ago on order to have the GPS and phone for my 2nd grader and have been very disappointed. 1. The child can not send manual free-text. Only canned messages and responses. OR they can record a message by talking into the watch. Seems pretty ridiculous if there is an active shooter and they need to remain quiet while hiding. Yes - that is where we are these days. 2. I’ve been testing the app to see if I can get a live feed (or ANY feed for that matter) on GPS. Nope. It will update…maybe. - only after several attempts of at least 6 minutes each of waiting for the locator to stop spinning. Enough time for someone to snatch your kid and exit to the freeway. Yes - that is where we are these days. 3. If you are on the map and decide to go to the “to-do” section, it will not allow you to go back to the dashboard AT ALL. You have to wait for the app to time out - sometimes after 15 min. We don’t know if we’ll continue yet. We’ll try it for another couple of months.

GPS is crap. So I complained to the company that the Gizmo doesn’t show me where my kids are. Last night I had kids in different soccer venues. Both had the Gizmos on and operational. According to the hub, 1 kid never left home yet the Gizmo was updating steps, battery, but not location. On the other, my child has spent the last 24+ hours at a place we drove past. The company says that now the location is only updated once every 24 hours. How is that helpful? I hit the proper icon to get their location taken manually and it still can’t find my family. Don’t waste your $$$ on a gadget that doesn’t work and support that is nothing more than pre written responses that do both to address the issues.

Can’t receive iPhone notifications for text messages. I like the app but I have some issues with it: 1. The “call”, “text”, and “notifications” icons are so close to each other. It’s really hard to select them. These buttons need to be spaced out or laid out differently. Interestingly enough, the stock pictures of the app in the App Store shows those buttons more spaced out. 2. The overall texting interface is not very user friendly. The buttons are too small and so are the messages. It looks like the app was not designed for an iPhone. 3. This is my biggest issue, whenever I receive a message from my child, I only learn about it when I open up the app. I don’t receive any iPhone notifications for the texts I receive in the app although my Gizmo app notifications in my iPhone are all enabled. Gizmos has a great idea and product but I think that if these issues aren’t addressed, some other app will. Vzw really needs to have an iPhone app designer to vamp up the app.

Gizmo. I love this gizmo watch for my son, he’s 8 and we’ve been a little nervous about letting him go play at the park and with his friends but now it’s super comforting knowing we can call or check on him. He can go to the park and to his friends house, we set check in times and he calls or sends us messages. The auto answer feature is great, so if he is busy or can’t answer it picks up no matter what, the only down side is that it’s for Verizon only, I wish they made this for AT&T, now I have to switch my cell service or have two separate bills. If that’s my only complaint I think we’re doing pretty good.

Great for those with autism. We got this watch for my teen living with autism. The calling feature has worked great. It gives peace of mind being able to contact him without worrying about a phone being left someplace and auto connect is great. The texting is not very user friendly. I love the GPS tracking feature and is an absolute necessity for us however the location response time is very slow, sometimes up to 5 minutes. There are phone gps trackers out there that are much better than this and gizmo needs to improve this feature.

Great when it works - could use new contact feature. The gizmo is awesome when it works! Sometimes my kids get stuck in school mode. I turn it off in the app and the watch just keeps going back to it. Also it would be great to have an option for a contact to be able to call and text but not see the location of the watch. I don’t want our entire extended family able to see where my kids are all the time. But they would like to be able to both call and text. Right now they can only call.

Here’s the TRUTH. The watch itself is cool for the child. I like that you can control who’s allowed to contact them and vise versa as well as how much contact is allowed. Here’s the BIG issue I have, the location tracker isn’t accurate at all. At times it says my kid is a block or two away from her actual location which completely defeats the purpose if I actually needed to track her for any reason god forbid. Please update the tracking software, if that gets fixed I have no issue changing to a solid 5-star review. However until that’s done, this is nothing short of a beginner smart phone.

Great device, poor design. We love the device! We can easily track our son throughout the day, he loves checking his step count, we love the to do list feature, and the ability to contact him when we need to. The only negative I have to say about this is that a watch designed for children should be more durable. We have a screen protector on the watch and my son cracked his screen when he took a tumble at camp. No one repairs Gizmo Gaget screens not even Verizon the only option is to purchase a whole new watch and pay the activation fee. We are very disappointed that we cannot get his watch fixed because nothing is wrong with the watch other than the screen.

Works but needs some changes. Got this for my daughter a month ago. The watch works as intended but has some flaws. It randomly buzzes for no reason. No messages or notifications, just buzzes. We have a few contacts that I would like to be able to text with her but not track her. I have contacted customer support and they will “note it” for future updates. This seems like it should be a fairly easy fix. The map doesn’t update very regularly, which I know is a battery saver. It does take a while to update when I force a location update. The recorded spoken text messages are clear, but calls are choppy and not very clear. Battery life is not good. Even on days that she doesn’t use it, it’s dead by the end of the day. I’m past my 30 days so I’m stuck with the thing. It seemed like the best option when I was researching getting one but now I’m not so sure.

Way better. We’ve used Gizmo for years now. At first it was only because it was the only kind of service like it available in our area. We hated it, the service and devices were awful. It took forever to even locate your kid. They’ve done a million times better on their service and their devices are great now. A few years ago I wouldn’t have recommended this to anyone. But now I highly recommend. Good job Gizmo

Peace of mind!. My daughter had a busy summer of camps and travel. This app allowed us to keep tabs on her and coordinate pick up and what not. She flew solo from Texas to Oregon and this watch gave us great peace of mind. She was able to text when she was on the plane, she new she could call if our friend was not on the other end to pick her up. (Of course she was!) Everybody has benefited from the phone and the app. I have had no problems with glitches or updates. My only wish was messages popped up in the iPhone text app but I understand why they don’t.

Gizmo watch review. The app is fabulous! However the watch its self is very disappointing. The band itself is below par. It easily comes apart. Our grandson’s fell off and the crystal was crushed. This happened in less than 24 hours after he received the watch. He was carrying a tub and the band got caught and it came apart. If these are for young children, a different band needs to be researched. We could find no one to replace the crystal. The watch still works. We’re hoping you’ll stand behind your product.

App issues. Im having issues with the app. When I get into the app it says I have to update the watch through the app. I click to start the process but it says open it won’t let me update it. I’m on WiFi the watch and my phone are fully charged and I even out them on the charger just Incase. I turned my Phone and the watch a bunch of times and nothing. I’ve contacted Verizon already to let them know what’s going on . They opened a case for me to investigate what’s happening. Now let’s wait and see, if me of the reps told me it seems like it’s an app issue. I hope it gets resolved very soon! The rep was very nice and helpful. It was through text messeges and also through Facebook messenger! Verizon help me but also good job!

App and hardware have little to no support.. I’ve had this watch since Christmas 2023. It has only worked for about three months. It has taken Verizon about three months to send me a replacement device that will not connect and there’s no way to get a hold of an actual human to fix the problem. The watch they finally sent me can’t connect because the other device bricked during one of their software updates. In order to connect the new device you have to disable the theft protection. As the other watch will not boot up, no mater what tech support walks me through I have been unable connect the new device. I also can’t get a hold of the right level of support to disconnect the old watch so the new one will connect to our account. Avoid.

Marginal Tracking. Time to upload location data is long, like takes minutes to decide where child is at, and refreshes maybe every 30 seconds. The delay makes it only marginally useful. Notifications won’t turn off the main page even after you’ve looked at them which drives me crazy especially considering how not useful the notifications are. Calling is OK. Child texting you doesn’t send you a special notification so you miss messages unless you keep looking for them, because the notification system trains you to ignore notifications. The only thing I find it useful for is calling my daughter.

This watch met my expectations. I have an 8 year old son that just started riding his bicycle to school. I am able to track him accurately as he is riding his 2 miles each way to and from school. He also can contact me when something out of the ordinary arises; for instance, he used the phone to call me when he had a flat on his bicycle which I quickly was able to locate and assist him. It is a piece of mind for me. I just wish to have a longer lasting battery to avoid charging the watch often.

Works well so far. The Gizmo2 was a Christmas gift. I did have to spend quite a bit of time on the phone trying to get it to pair with the app. It’s possible that was due to the age of my phone. REQUEST - could an intermediate level of permissions be established between Calling Contact and Caregiver, please? A level that can make and receive calls AND can send and receive texts would be just right for kiddo’s older cousins with phones. A level like Gizmo Buddy but for a contact using a smartphone rather than a Gizmo. They don’t need to be able to locate or enable auto answer on the Gizmo! Thank you for considering.

Yay. Gizmo is a pretty good app I use it to talk to my best friend and I like it a lot but there are a few down sides such as the text limit is 120 witch is definitely not enough words if either of us need to vent to each other, next is that it doesn’t auto correct to the right words it stay the same so say if I spell a word wrong it just stays the same and makes it confusing to both of us! The one good thing about it is she always has it on so she responds quickly or she doesn’t at all witch clearly not responding isn’t the app unless it doesn’t send but that might not be the case lol anyways I hope this helps you get this awsome app!

Amazing but…. I got this app so me and my friend could talk to each other because she has a gizmo watch and I don’t. PS she doesn’t have an Apple Watch or any Apple technology. #1 it took me loads of tries to login and create an account. I was a new user so I couldn’t login it took me about an hour before I could create an account. I also notified the administrator, which I don’t think helped. Finally, I got an email on my computer upstairs which didn’t work the first time. #2 when I tried to type in my password, which I’m not telling you millions of people on earth 😝😂, right after I typed it in, and it did NOT save! NOTE: some of this might be for only me, not you. I mean some of the issues. #3 I feel like there should be a contact list so you can call everyone easily. If there is, I’m sorry I just haven’t got to call my friend and I don’t know what it’s like. I hope you enjoyed my review and this helped. 🥰🤭Have a good day! Goodbye!🫡

Verizon can’t help. My husband isn’t able to log into the app any longer bc his email/Apple ID changed due to a job change. We have spent hours between the actual store, online chats and phone calls - everyone sends us to a different department. The last, tech support, said we needed to contact the web developers through the App Store. You click on that for information and it sends you right back to Verizon. Someone should be able to reset his account, but instead no one knows what to do. The last person we dealt with was actually quite rude and short. Honestly, the watch functionality isn’t great either. But we don’t want our son to have a phone yet. Maybe a web developer will see this review?

Boundary is too large.. We have only had this watch about a week. I purchased it because our daughter has special needs and is an eloper. We needed something that would let us know when she leaves a designated area and can track her. The phone does alert me and tracks fairly well however the boundary is a 700ft radius. That is huge! Her school is on a busy street and when you put the school as a place she can go out into the busy street before we are alerted. The radius needs to be smaller like 50 to 100 feet. I just don’t know if this is going to provide the safety we need. We may be returning it before our 30 days are up.

Awesome!. My ex wife was making phone call with the children beyond frustrating. Purchased a gizmo after reading reviews about cell phones for younger children. My oldest is 9, and she loves it too. Easy for her to text, call, and loves the sounds and colors. I love the ability to make calls to her and her sister whenever I want, and can send important messages about transportation, school reminders and even can tell if she is where she is supposed to be. Great purchase, affordable, and every parent should have one for their child period!

I don't know what to title this.... So I don't have a gizmo but my best friend does and I wanna be able to text her on my phone to her gizmo. I was setting up the app and it said to put in MY gizmo's number. I don't have a gizmo so I put in my phone's number. It said that they couldn't find that gizmo's number. I tried putting in my friend's number just to see if I messed up but it came up with "The number is already being used from another child." What do I do??? Never mind I found out what do. Wow I'm dumb! 😂 Never mind again I ran into the problem! AGAIN!! There is no way for me to text or call or do anything without putting in a gizmo number. I try her number I try my number but it doesn't work!!!

Notifications stopped. Update: I received a response from the developer. His recommendation to logout on both devices and login worked. I appreciated the responsiveness. There should be a support article about this. Previous: I am a grandmother listed on three grand children’s accounts. Notifications have stopped in the gizmo app. Both on my iPhone and my iPad. My iphone and iPad settings allow all notifications in the preferences but there’s no sound, there’s no badge. This is an issue in an emergency. I can’t find support on this issue. I am running IOS 15.1

So far...sorta good. Got this for my daughter for Christmas. We selected this watch primarily for the calling feature because she is still to young for a phone. We have a large property and want her to be able to reach us when we are not in the house. One glitch we’ve noticed is she can not hang up a call once she’s made it. Super annoying. If the person doesn’t answer or declines her call the line goes to voicemail and she can’t hang up or get out of the call. The line stays open for a long time. Why the heck would you have a calling feature without the ability to hang up? Would love some help on this.

Good…. When it does work.. GPS is not accurate as far as location or doesn’t update I would say 50-60% of the time. It can be quite concerning when you get a notification that your child “Is not at one of their places” especially for the little ones and it shows they are down the street or half way across town from where they are supposed to be. This is one of the main reasons why I bought the watch being my 9yr old daughter has after school activities or drop her off for softball/soccer practice while I need to bring my younger child to hers.

The app is good but I suggest one thing. This app is amazing!! I like how I Can text and call. You can also make a group chat. But I really want something with the group chat. So when you make a group chat it says that it can only have one child. I suggest that it can be more that one. Cause I have two daughters and their mother. and since it says that only one child, I at least wanna have my whole family. That way there’s no two group chat with one, just Mother, me and one of my daughters and the other group chat, same thing but my other daughter. But I really like this app, it’s really amazing. Thank you.

GPS Optional?. I would love to see an option to turn the GPS on/off for “caregiver”. I absolutely want it on when the grandparents are babysitting or taking the kids somewhere, however I want to switch it off when they are not! As an adult, I don’t need my parents seeing our every move through the kids watches when we are not together. The kids enjoy texting feature with their grandparents. It would also be awkward to turn them into “Buddies” now since grandparents already put GizmoHub app on their phones and are used to texting the kids. This technology is going to cause family drama - please update with a feature to turn GPS on/off for caregivers.

Stopping an unwanted connection. I am a caregiver and not the controller of the watches. After one of the watches failed and was replaced it needed to be reconnected to my app. Instead of waiting for the invitation I jumped to adding a device. Being in a different town that could not work and was not the proper method. But once started I could not find a way to cancel or exit. After several exchanges with Daniel at Verizon gizmo tech support we did solve the issue. A problem a bit unusual but he worked me through the solution patiently.

Gizmo watch. I bought the watch for my granddaughter who just turned 10. Didn’t feel she quite need a phone just yet probably one more year when she goes to middle school. Really like it so far and so does my granddaughter. It’s nice to be able to track her when she’s outside playing reset the timer for her to come home in a half an hour and I can also see where she is on the GPS. I really like the satellite portion of it

Pros and cons. I love that I can communicate with my kid without them having access to possibly harmful interactions online or with other kids via bullies and such. She enjoys it a lot. The updated texting has been great. The cons are that I can’t turn off those stupid sounds she can make. A farting noise, barking or whatever. It’s very very annoying. It would be nice for her to have access to music as well some how. She’s been recording fragments and sending them to me so she can keep them. More expansion would be nice. And being able to remove those aggravating noise features.

Started glitching. Update: fixed.. Update: logging out and back in fixed the issue. My only other problem is when this first happened I tried to give feedback through the app but it said I didn’t have an email address added. I cannot find where to add one. I still love this for the ability to see where my son is and call him but recently it started sending me a notification that he sent me a text message but when I go to look there is no message there.

Best investment. My kids have had their gizmos for two years now and they’re now in 5th grade and 7th. Tracking is precise. The only thing I would suggest they add to future models is being water proof and the charging be different. A lot of times the charging isn’t connecting properly. Kids are rough on their things so they need to be made with that in mind. We have had to get a new one with insurance about 3 times in the two year span.

I can’t even make an account!. I have friends that have the watch. They really wanted me to be able to call and/or text them. Their dad added me as a contact so, I got the app. Every time I try to make an account it says “ REGISTRATION ERROR”, and then it says, “Sorry, we cannot complete your registration at this time.” I have tried to, redownload the app(Several times, every day. I wasn’t just trying over and over again, I waited a whole day in between!), make an account, their dad added me twice, he even added me in two different ways! Nothing worked! I finally found a way to add their number to my contacts so I can call them, but I still can’t text! And that isn’t through the app. There is no way I could give a good review when I can’t even use the app, and that is very disappointing.

Found Pocketbook. My wife recently went on vacation in lake George, N.Y. and had her car broken into and had her pocketbook stolen out the car. While trying to remember all that was inside the pocketbook to report to the police, we remembered that the Gizmo Hub was inside the stolen property. After activating the Gizmo and getting the exact address and pinpointing the location at that address my wife’s pocketbook and 4 other stolen pocketbooks we recovered and returned to the rightful owners. I highly recommend the Gizmo hub and it’s precise GPS tracking, if needed to track down our children.

Text Messages Work as Expected. Up until December 14, 2023 text messaging and the keyboard in the watch was really lacking. The latest software upgrade makes me give the watch and the applications a five star rating. Battery life in the watch isn’t the greatest but you have to understand battery technology, and the size of a watch are limitations. Kudos to the Verizon teams for making such a really cool thing for a 10-year-old who is not ready for a smart phone.

Dark Mode. This watch app is great! The only recommendations I would have for a change would be a dark mode and a home screen that shows the kid’s names with the notifications for calls and texts all in one place. Sometimes I forget to switch screens between each of the children and I miss messages that they send to me. Otherwise, this app is wonderful. We are a blended family and it allows the kids to reach out to their other parent who is not in the home anymore whenever they want to. It’s really great for the kids and the absent parent.

Works as expected. We just got 2 watches for our kids and found that you must use this app to configure them. I was a little worried at the low rating but it works fine and we haven’t had any problems with it. Has lots of options and has been very stable. You can even add your own photos to the contacts and they’ll show up on the watch; nice touch. Be sure to hit the “Save” button when you change a setting/contact info or it will not stick.

Awful!!!!!. Watch is junk. Band broke within a week, and then screen cracked because it fell off my child’s arm. There is no one who repairs gizmo screens, not even Verizon, and when I went to buy a new one, they charged me an upgrade fee!!!! The app is glitchy. If the WiFi is spotty the app won’t work. I can not communicate with with my child during parts the school day or in parts of my yard. Several calls and texts show up hours later of at all. It shows a text on my end but my child doesn’t see it in the watch or vice versa. It often doesn’t recognize my account when I try to login, requiring me to set it up again. Huge waste of money. I am not sure why I am paying 5 dollars a month when it’s not using my cellular. Find other gps watch!

Great watch. This watch has been great as a communication device pre phone and keep the unknown from calling/texting. My son used his for a few years and I would agree with other users that other than a few things it is pretty near perfect even for a 6-7yr old just due to size I probably would not have a younger child wear one. My son was concerned that in the event of an emergency he could not call 911 which is ultimately why I switched him to a phone but we kept the watch going as a back up for a while until he got used to keeping his phone charged and carrying it around instead of it being on his wrist.

Lack of Privacy - SCAM to steal information. I purchased 2 of these devices for my children at that time the device did NOT need access to ALL of my contacts and I don’t understand why it does now. 3 months after the release of the watches the app update REQUIRES access to my contacts. MY contacts are mine and have nothing to do with this device or MY CHILDREN!! Why does Gizmo need the number of my plumber?? I can no longer use the app to text or track my children because I refuse to give all my contacts Names, addresses, emails, and birthdays to GIZMO. Not to mention the app take ‘other’ information but refuses to say what. This is a scam to gain private information using children as bait. Reporting to the BBB. At $250 per watch I should be able to use with out giving up all my data.