Verizon Call Filter App Reviews

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BLOCKS LITTLE TO NOTHING. I would like to manually change my rating to 0 stars as it is warranted. I installed the Verizon Call Filter on April 24 on my iPhone 6S because I was receiving 3-5 spam calls per day. I had the Verizon rep assist me with making sure that all of the settings were maximized to filter out the most possible potential spam calls and the sensitivity level was set to the highest level possible. Well I would like to report that between April 24-May 27 I have had to manually block 42 incoming spam calls as opposed to the Verizon Call Filter blocking a grand total of 3. Yes that’s right a measly 3 blocked calls is the best that this inept, shoddy useless service could produce and to add insult to injury they have the temerity to charge $2.99/month for the service or should I say non service. Don’t waste your time or money on this totally useless service. It doesn’t work!

To Report a Call takes two requests. When I have a new number to report, I must share the caller information once to Verizon Call Filter and wait while it looks to see if I have the paid coverage. After that determination is successful it leaves me with page with a “Report” in the upper left corner. If I click on “Report” it takes me to the Report page but looses the call information. I then have to cancel out and share the call information again to report the call. Not sure why it needs to check everyday for coverage when I pay my bill on auto pay for five lines each month in advance. And why should I have to share the phone call information twice. Rating will be a three until this gets fixed. Also, there needs to be two classes of calls that get either dropped or sent to voicemail. Class one is medium and high risk calls and all blocked numbers. Class two is low risk calls and unknown callers. I have to leave all as send to voice mail because I do not know all numbers my doctors might call from or I have a friend not in my directory. This would allow my to drop class ones and greatly reduce the useless voice mails.

The app is a scam - updated review. UPDATE TO MY ORIGINAL REVIEW: The developers contacted me and clearly didn’t bother to read my review. They asked me to send them my contact info so we can check I’ve set up the app correctly. There’s nothing to set up, and my complaints had nothing to do with the app working incorrectly. My complaint was that I will not pay for any features on an app that’s supposed to be included in my monthly cell plan. The developer response only further shows how out of touch Verizon has become with its customers. Definitely switching carriers! ORIGINAL REVIEW: To get anything useful with the app, you have to pay. Very misleading for Verizon to say this is included with my already very expensive cell phone plan but then charge you for any of the features that actually make the app worthwhile. I’ve been with Verizon for over 20 years, but they just want to nickel and dime for features that should already be included. I’m so over it. I can’t wait to pay off my call phone and switch to a different carrier this year.

Barely useful. Very disappointed in the poor performance of the free app. Been using the FREE YouMail that is still catching far more than this app. Basically too many slip through that ultimately end up going to YouMail. Also saw they put out an update which never showed up in my App Store updates listing. Just happened to manually find it by accident. For a company as big as Verizon that generally charges the most for mobile service, it extremely disappointing to find them nickel and diming their customers in order to get premium call blocking which in all likelihood is less effective than free third party solutions. Anyone reading this, YouMail is free - ya, they say their service is providing the voice mail service on legit calls as a bit of advertising and there are small ads at the bottom of the app, but it works well, allows for custom VM announcements, sends push notifications and/or emails, transcribes VM in the app, etc. The free features are enough for most people. Paid services focus more on business features. Verizon could learn something from YouMail. Meanwhile I can do without the vzw call filter.

Doesn’t Know I Have Verizon?. I have a screenshot now of the screen that greets me in this app saying, “You’re not connected to the Verizon network. You must be a Verizon Wireless customer to use Call Filter” with the word “Verizon” clearly visible as the cellular network I’m connected to on my phone’s statusbar. Clicking “Join us today” takes me to a webpage where I enter my number and encounter the error “You’re already a Verizon customer”. In other words… this app has no idea what it’s doing, and my subscription to Verizon’s call filter service is absolutely worthless as a result. Nice work. My guess is that this app can’t identify a Verizon eSIM, and can tell that I don’t have a physical Verizon SIM in my phone. Every iPhone released in the last two years has had eSIM capabilities, and Verizon supports eSIM… so if this is the problem, they need to fix this. It’s long overdue at this point. Considering that there’s a paid tier of this service, and both the free and paid tiers require this app to work… this is inexcusable. Good luck selling an app that doesn’t work, Verizon. You’d think this was AT&T by the way this [doesn’t] work.

Why must I pay for the service. My carrier is Verizon. I pay way to much for my phone plan, and would expect part of the contract would protect me from unsolicited phone calls. Verizon has a responsibility to their customers to protect them from criminals while using their services. So the fact that I have to pay an additional 2.99 a month for something that should already be included in my contract for free is ridiculous. It’s hilarious to me that one of the perks for the paid subscription is being allowed to report a spam caller. Why should that “privilege” be reserved only for premium members, if the information has the power to benefit the company itself? Why am I supposed to pay Verizon to give them valuable information? I switched from AT&T, which offered a free app that would often block 100+ calls per week for me. Verizon’s application expects you to pay for improved services that should already be incorporated in your contract to begin with.

Useless now.. Face it. The thieves and swindlers have outsmarted Verizon. Sometimes I get a 10-20 calls a day, no name, just American based #s, usually local. When you call back you get a non working number or a hang up. When I filter calls that show 'unidentifiable caller', or whatever, I miss calls from new clients that I haven't made a contact out of yet. Frankly, we're done with Verizon. They're are so many USA companies that provide the same service for MUCH less, and they're more responsive to their CUSTOMERS. I LOATHE AT&T, but after we switched to Verizon the unwanted calls started IMMEDIATELY! They sold us out, period. And my word, the price has gone through the roof too. So to summarize. Over THREE THOUSAND, unwanted calls annually. And a USELESS app that doesn't deal with them. They're crazy expensive. They sell our information. And now it's been revealed they take some of our hard earned money and give it to the monsters at Planned Barrenhood. Which seems crazy from a business standpoint, leave the brutality aside. You can literally put a number, then a dollar amount, on the killing of future customers!

Crashed on open. Update: obviously the person responding to these complaints has been asked to copy/paste the same irrelevant response to everyone. No, no one's settings are incorrect. No one changed anything. It's hard ti screw then up! The app broke. The correct response from Verizon should be "We are working on this, thank you for your patience." And, they should be asking us to forward them the crash reports, which I can see in Settings. Any responsible, capable developer would know about these and ask for them. But this problem is so pervasive, they should be able to observe it on their own. The problem is probably only affecting apps that got upgraded to a new version, while Verizon is probably only testing clean installs. We don't want to do clean installs, because we don't want to lose our settings. This is so sad. If anyone has ever called Verizon to ask about the call filter app you know that no one there knows anything. The company is too big, and has totally fragmented, siloed departments. Original review: Have used this for years. You just broke it. It will not open - it just crashes. Like everyone here is saying. Don't ask me to email you anything. I suggest you just pick up a phone and watch it crash!

STILL no eSIM support.. Although the most recent update (which I’m running) claims to fix this issue, the app still DOES NOT work if you use eSIM as your only line. I reserve my physical SIM slot for my secondary (foreign) line, which is necessary because my foreign carrier does not support eSIM, and also I prefer to keep that line “off” when I'm in the USA, which is generally not supposed to be an issue and is also the safest way to ensure you don’t get hit with roaming charges or unwanted call/texts from my foreign number. As I’ve discovered, the call filter app still won’t even activate if your VZN line isn’t on the physical SIM. As a work around ive been able to activate call filter if I turn on my physical sim line; again this is not my vzn line so I’m not sure why it makes a difference, but at least it provides a workaround until the problem is truly fixed.

Can’t see who’s auto blocked!. I was paying for the premium call filter and it was working just fine. I did get a few calls slip through but that is to be expected with spoof callers as well as I found it annoying that they could still leave voicemails but overall I was happy. That was until today. We just recently experienced an earthquake and I tried to call my sister and boyfriend and I got a Verizon error message. I was confused and thought maybe something happened and my bill didn’t get paid so I check, nope, I was fine. I tried calling my mom and dad and that worked which was even more confusing. Finally after troubleshooting I went to the app and removed the blocking feature and I was able to make a call. The annoying thing about is I let the app auto block for me so nothing showed up on my block list but when I turned off I could call. So annoying! The app should have shown me what numbers were being auto blocked so if there was a mistake I could fix it but it didn’t. I don’t know if it’s because I’m an iPhone user or what but that was annoying and alarming considering what just happened.

Not very good free and no value for paid. Update: today is Friday. it blocked 3 calls from my dr (in my contacts) regarding a prescription I needed refilled but it’s on a national shortage list so we were going to try and change the dose age! I’ve always got a kick out of a provider charging customers to block calls made on their network. Shouldn’t they provide a service without SPAM calls? The call filter app actually misses calls so I go to the Verizon app and search manage call filter to see a much more accurate listing of my calls and what was blocked. They've even blocked my parents home phone before! Save your money, try free version of YouMail or pay for nomorobo if you must! As a hole Verizon’s care services has really deteriorated over the last few years despite us paying top $$$!

This never gives you the name of spam callers.. I hate that never provides who calling with the name or sometimes location I was told I’d have a 30 day free trial for this update of call filter. It’s 3.99 after the fact when I got my first bill, I was billed a total of nine dollars and some change which means I never got the free trial and I feel that this should be a free program. You should never have to pay for spam protection from a company that you are using their service. You shouldn’t have to pay extra to be able to block these calls automatically and whatever other features it has that you have to pay, for it should all be free for this particular thing due to the fact that we get so many spam calls throughout our entire world. I could see if you were playing games or other items that would need to be purchased but to have Spam Block call have to purchase it to get a higher process of the Spam Block I disagree I stopped it. I took it off my phone because they overcharged me and I never according to what I’m looking at on my bill so goodbye to this program it’s not good at all

Not sure it does anything. Update #2: It would be really nice to have Verizon address directly the question of why so many calls are labeled robocall, potential spam call, etc. but they still ring through? This has been asked in numerous reviews and Verizon still has never given an answer that I’ve seen other than some generic nonsense. Update: After using this for several months, I’ve probably only seen maybe two calls blocked. Since virtually all spam calls nowadays appear to be spoofed, I don’t think reporting a number really does anything. Sometimes the scammers even seem to be spoofing legitimate numbers. Until Verizon has a way to deal with spoofed numbers, I don’t really see a way to effectively block spam calls. I’m not sure this app does anything. I can’t say I’ve seen anything blocked. It has identified some calls as “potential spam.” However, even though I have the app set to block all spam, including potential spam, these calls still merrily come through and are not sent to VM. Verizon has such a good network. It’s kind of embarrassing they don’t have a more effective call blocker app. I won’t even talk about Verizon charging $3 per month for this app.

And MORE Datatheft!. The REAL problem is the telcos refuse to create a system that checks for spoofing. This CAN easily be done - since EVERY phone call in the US and rest of the world is Voice Over Internet Provider these days, it is simple to check deep header info instantaneously and check to see if it matches the Caller ID, easily spoofed because it relies on early 1960s technology- a number played in after the first ring using Bell 103 (max 300 baud, or about a hundred thousandth of current speed. If Caller ID does not match call header, it could be automatically blocked. But Verizon and other telcos MAKE MONEY selling lines to obvious robo-callers - US lines abd the IP lines that connect them to “boiler rooms”, phone banks, in Mumbai. So robocalls are good for telcos, the more the better. Unfortunately, the Trump-appointed FCC board has no interest in stoping the 12+ robocalls- including those which are outright criminal (Social Security “agents” don’t call you-ever, nor does Apple). If you get the SSI fraud call, report it IMMEDIATELY with the callback number to SSI’s Inspector General. But don’t bother blocking phony numbers that show up at random other than “800 -Service”. Use this app and you’ll find: Emergency call from a phone on the road? BLOCKED. Really important calls? BLOCKED YOUR CALL LIST? In VERIZON’s hands. Sounds like a bad deal to me.

Free Version Works Great. I am a longtime Verizon customer and I was enrolled in the free version when they set this feature up. I really appreciate a way to filter the calls as they had been quite annoying. I’ve had the free Verizon Filter app since inception and it works great. I have not tried the plus but for this Free version, I have been pleased with the basic functionality over the years. It allows you to set up the risk level of calls and it definitely filters them showing they are potentially spam. You can definitely see the caller ID as the call is coming through and it allows the caller to leave a voicemail mail even though the call is filtered. You can unblock the number if it is not spam or leave it blocked. Personally, I’ve been pleased with the free version. I’m sure the Plus does even more but for basic functionality - this works great and they have kept improving.

Useless. It allows spam calls to come through and just marks them as spam. Verizon then wants money so that I can list off all of the spoofed the numbers that call despite these VoIP calls autogenerate a different number every time. Verizon is the most expensive mobile carrier in the US, and then wants to charge money for an app that is useless to begin with? If Verizon has the ability to identify and block probable spam calls, which they do why should we pay more money for them to not even block the ones that are probable spam. I am sure senior citizens are being scammed and are victims of identity theft due to these calls not being blocked. What kind of company allows criminals to steal from their customers when they have the ability to prevent it? Not a good one. Update, well they updated the app. It still lets loads of spam calls through (more than it blocks). It also blocked calls coming from a doctor’s landline as “VoIP, and this is an office at a major university hospital. Without notification when it happened. They still want us to pay for the “better” service with this?

Works well for what I wanted. I’m not sure about others but I rarely use my phone to actually make calls and when I do it is from people I care about. When those calls are being outnumbered by scammers and spam then I feel something had to be done and thankfully Verizon offered this app. Yes, you can spend some money to get an upgraded version which I did because I was tired of getting illegitimate calls. I have it set to block everything identified as spam and I assume it allows people who are in my contacts because I have had not had any issues with receiving calls from any of them. Some simple things you need to know before you use this app: - You need to be a Verizon customer - You need to actively report spam calls as you receive them. They will still show up on your call list as a “missed call”. By sharing the caller with the call filter app you help build their database of spam. Bottomline: if you, like me, are tired of getting a call only to see it’s some unknown number then this app is worth a go. I opted for the paid version only because I wanted more options and services. Don’t expect the free version to be stellar.

does nothing. downloaded the app on my iphone 11 and paid for the monthly subscription and it was worst started getting texts all day at least five a day from people I didn’t even no and then started getting through the day like six calls from states I didn’t even no I downloaded it because I was just wanted to keep safe because I only used to get a spam call like once every three weeks but I notice that varizon is in back of all this they start sending you fake text and calls through every single day so you think it is working I unsubscribed and erased the app and haven’t received not even one fake text or any spam calls they do this so you can think it works and fall into paying for premium features really disappointed they offer you the free version and does nothing it could be months and no blocking but when you pay premium suddenly lots of fake text start coming in and calls they have control of this can’t believe this I’m allready paying so much for my phones and plan that’s incredible

Nearly worthless. The app no longer shows a log of recent calls, even after uninstalling/reinstalling, hard reboot of iPhone, etc. The log is visible when logging into Verizon’s website, however. Meanwhile, Call Filter doesn’t let you block voice mail from specific numbers, like harassment calls from an ex. Those calls still go to voicemail. Only numbers previously identified by Verizon as spam can have voice mail blocked. Doesn’t matter if you have the free Call Filter or the $3.99 per month Call Filter Plus. Verizon support has no suggestion for a fix and just suggests permanently uninstalling the app. Which is fine. It appears to do very little beyond the standard iOS blocking function. Don’t be fooled by Verizon’s quick responses to reviews. It’s all a show. The company arguably has the best network but the worst customer service. When working this issue, their support person was immediately baffled. The solution offered: They could help me uninstall the app and cancel the monthly $3.99 charge. No offer to get with a developer of the app to see why it’s failing, no answer on how the app’s call log is supposed to work. This is SOP for Verizon. For years, every interaction (no exaggeration) with Verizon customer service has been riddled with baffling incompetence.

Worst paid app does nothing clogs up VM. This app blocks incoming calls that are legitimate and calls that are spam are still coming through even though they are marked as potential spam and they fill up your voicemail. This app also does not allow you to Mark text messages and spam. It’s the dumbest app you can’t use it from your phone but have to manually go in and add the number as it won’t give you theNumber that just called so you can mark it as spam. And why is it that I can only block 10 numbers? This is a paid app. I would not recommend this app and I cannot believe that Verizon is not able to come up with a better user interface. I think I’m getting more spam calls now that I signed up for the paid version. Verizon will send you a generic message to see if it’s not working contact them but they know you can see the reviews that everyone is having the same issues. They won’t do anythingTo fix the app.

Good. Certainly Better than Nothing. Predictably: Sometimes it IDs calls ads spam correctly, sometimes it doesn't ID spam calls (because a degree of learning needs to happen somehow to make an identification.) This is expected and fine. Good: You can report a call by swiping its record in the call history to reveal a button to do so. Peculiar: I just found my own number in the blocked calls list 👀 ! I removed it from the blocked list, so now my# is on my "allowed" list. That's fine, except the unpaid version only supports 5 "allowed" callers (numbers that bypass the filter regardless — good if your spouse works at a spam house, I guess) fortunately I don't get a lot of calls from strangers. If I did, I'd probably use this list more, and this would REALLY frustrate me.

Not working as advertised. I was trying to find a spot to write to you instead of writing it publicly, but since I can’t find a contact for this app specifically anywhere, here we go. If you are going to give the option of block ALL spam, than anything with spam in the name (Including potential spam) should be blocked. Right now I’m paying extra money every month to still be disturbed with spam call but at least get to know they may be spam. I don’t want to see them at all even if it means missing a call or two; they can leave a message! Please fix it or add another ultra layer that reads, “will absolutely block all calls with spam in the name. Are you really, really sure you want this?!?”, and I will gladly click YES I DO! Right now, this isn’t worth the extra I pay to Verizon to have the subscription, and I won’t keep it much longer if this continues. I don’t want to even see potential spam. Thank you for listening.

Not effective. Ok, this app is getting a lot of bad reviews for the wrong reasons. This is a Verizon app and is for Verizon users. You have to setup in your Verizon account prior to installing the app or it won’t install properly. The basic app is free, while the app with extra features has a monthly payment. Now, having cleared the air on that, why am I giving 1 star. The app is totally ineffective at stopping the most common type of spam call which is the spoofing of real numbers. I installed when the app first came out. I get about 10 spam calls per day. During the time I have had the app installed, I have received only one spam notification while all of the other spam calls have gone through thus stopping about 1%. I have the filter set at the highest setting for stopping spam. I will keep the free version installed for a few more weeks to see if the blocking abilities improve. If it worked I might be willing to upgrade to the premium version, but not at this point. If blocking does not improve, I will uninstall the free version. With current capabilities the app is not even worth being free.

It works, however.... ...to be able to get all the bells and whistles you need to pay $2.99 per line, which for our family plan is $12. I put the paid version on to try it for the family and all the spam and robocalls stopped. The problem is, when I signed up, it said that if I chose to add it to the family plan, it would be $7.99 total. When I tried to add it through the chat, I was told it wasn’t available and would be $2.99 per line. I pay a bill of $350 per month for 4 of my family members to be on the family plan. I don’t want to add more. (Btw, I compared T-Mobile to everything we have, and the prices were virtually the same.) So I have changed Call Filter to the free version and we’ll see how well it works.

People are so idiotic. I think this app is a great idea! I see a few reviews complaining that they want to cancel verizon because of spam calls as if any cellular provider has anything to do with robo calls. No matter what carrier it’s the phone number that is getting the spam calls not the service provider. I’m sure it takes some type of technology to provide this service hence why you may have to eventually pay for the app. At least verizon is trying to help with the problem instead of saying just ignore the calls like you’ve always done. Some people have businesses and can’t afford to just ignore every unknown phone calls. Don’t listen to some of the moronic reviews, if you want a piece of mind give the app a try or just deal with unwanted calls everyday.

Good idea, but ineffective. Verizon should do more!. I’ve had Verizon Call Filter for about one year. For me it’s not only in effective in reducing the number of bad calls I must see, but the reporting process is a waste of my time. Smart scammers/fraudsters use special software to display phone numbers that their computer selects at random for their calls. That means that it will do no good to report or block the number for most of these calls. Unless Verizon develops a capability to detect phony caller IDs, Call Filter will never work. To inhibit the less sophisticated scammers who use a non-random number over and over again, I’d recommend allowing the user to select a total and permanent block so that that number never shows up on missed calls or voicemail unless the user decides to do so. Call Filter is a noble idea, but it hasn’t reduced the burden of the calls for me. In fact, after going thru the reporting process for each call, I’ve spent more time than I spent with my old method: If I don’t know/recognize who the call is from, I don’t answer. If there is a voicemail (which there usually is not), I may decide to listen just in case. In my experience, legitimate callers usually leave a message. Bottom line: Verizon’s Call Filter is a waste of my money. I’ve decided to cancel and wait for a better remedy.

Well worth it. Yes, the service costs money, but it is well worth it. No one picks Verizon because they are the cheapest carrier, but you do mostly get what you pay for. Their customer service is second to none, and while they offer a free spam call notification service, this adds a lot more with filtering calls out entirely, and once set up correctly, an easy way to register (rare) uncaught spam and robot calls with the app using the “Share” function from the Phone app. All in all pretty seamless. Eventually Caller ID will hopefully implement security, spam call centers will become subject to fines and legal actions, and this will become a built in feature on all phones. For now, it’s well worth the $3 service fee per month in saved time.

Saves me SO many spam calls!!. I hesitated before opting for a call filter but I wish I had done it sooner!! Call Filter has not just saved me from answering robo calls, political calls, random surveys and who knows what else—-but most times I DON’T EVEN HEAR THE RING!! Can you imagine how peaceful your daily life can be without the almost constant interruptions by your phone ringing?!! Your wanted calls still come through. You won’t miss the call from that special person or the job you applied for—those ring through as usual. It’s the annoying spam calls that no one ever wants that Call Filter recognizes and prevents from getting through. No more interruptions at mealtime, or when you’re in the shower,…Call Filter is amazing!!

Doesn’t block any spam calls even when set to. Unfortunately this app / service doesn’t seem to work at all. About the only thing it does is at least identify calls that may be spam calls (comes up as “potential spam”) but doesn’t block those call even though it’s set to block all spam calls, even the potential spam calls are set to be blocked in the app settings. There have also been several times when the same number has called multiple times (was clearly a robo caller) I marked it as a spam call in the app, and calls from the same number still got through. In addition... Calls from numbers that are clearly spoofed numbers also get through. It’s disappointing because when I was with T-Mobile, I had their anti-spam app / service and it was much better and was a lot more effective. It did a lot better at identifying (and blocking) most spam calls and spoofed numbers. I’m going to delete this app off my phone and unsubscribe from the call filter service. Even with the paid version of the app, I still get at least 5 calls a day that are identified as spam calls, in addition to other calls from spoofed numbers.

Frustrating setup, but works great!. It took me over a week to fully set up this app so that it integrates with my iPhone. I’m not sure why I didn’t give up. But I’m glad I didn’t; one set up properly, this app works great. I was already paying for the advanced collar ID service, but all that did was improve the information that was Displayed with each car. This app actually stops the calls sending them to voicemail instead of annoying me all day long. It’s not perfect; but it is a significant improvement over life without it. If you do purchase this app, take the time to read the instructions, the Q&A and the tutorial. Be sure to note the statement that it takes up to a minute for the feature to be added to the Apple Phone app. For me it actually took many tries over several days before the feature actually showed up in the settings for the Phone app and I was able to enable the call suppression feature.

All calls in or out blocked. I started receiving calls from my own phone number (spoofing) so I called Verizon and they suggested call filter turned on on their end which was free then also suggested I get the app for additional features. So I did both. App installed and I set it up and subscribed for an additional 2.99 a month. Everything worked fine until about an hour ago. All of a sudden I couldn’t make calls or receive calls. I’d get dead air then call failed error or I would get all circuits are busy now message. On incoming calls I couldn’t hear anything and the caller obviously couldn’t hear me. First I reset all settings. Then restarted phone. Nothing. Next I chatted with tec support via the Verizon app. Ran test on my line said it was fine. So next I went into my Verizon app and canceled the call filter app subscription. Then went into settings/phone and turned off call filter. Uninstalled app, then ran magic cleaner. Went in and reset settings. Rebooted phone. Still nothing. Around 15 to 20 minutes later i received a phone call then checked if I could also make calls again. It worked. Sorry Verizon I love you but won’t be installing or using your call filter app again.

Doesn’t work, plus can’t see number as phone is ringing. I have the paid version, set to highest level of protection. I get multiple calls a day that are robo or spam and so far this hasn’t caught one of them. The most annoying part is while my phone is ringing it shows up as “unknown name” and shows the city and state but not the phone number, so I have to decline the call to see what the number was and wether I should’ve answered it. It also is a huge pain to “report” a number as spam- you have to select the call from your call log, “share” it with call filter, add it to your list (which involves selecting multiple answers), THEN you have to choose to report it (which also involves selecting answers). Oh, and when Verizon suggests you uninstall and reinstall the app to see if that fixes the number not showing up, your list disappears and you have to do it all over again...

App says this number hasn’t contacted you recently when you try to report it as spam. This app is useless. I am so frustrated. Some days I can get over a dozen spam calls a day and when I report it as spam on call filter, the app says this number hasn’t contacted you recently. Really, they JUST CALLED. How can I click on the number, click on report to go to app then it says this number hasn’t contacted you recently. So how much are these scammers paying Verizon to make sure these numbers aren’t reported as scams. I am so angry! I have been a Verizon customer for almost two decades but this makes no never mind to Verizon to assist their most loyal customers. In addition, most other calls are reported as VOIP networks like Commio, IP Horizons and other VOIP providers. Does Verizon try to block these pesky VOIP vultures. H E Double hockey sticks NO!! So how much are these VOIP providers paying Verizon to let these scam artists continue to harass their customers? I am so over Verizon. As soon as my contract is up, I will research and find a cell phone provider that cares about their loyal customers. This app is useless and so is Verizon!

App works as it should.. I see a lot of really bad reviews. A lot. And they are all coming from pretentious individuals who believe everything should be handed to them. So let’s settle this. Your number is public information. It can be found easily. Spam calls, robo-calls, whatever you want to label it, are not very different from spam emails. You’re going to get them. This app will help keep the amount of those calls from coming through, but it doesn’t stop them all. It can’t, realistically. I’ve been issuing since day one, and as time goes on, I get less and less spam calls. If you’re using this app, do your part and report those spam numbers as they come it. That’s how the database is built. By the consumer. Is that too much work for you? Then drop your service with Verizon, toss you phone in the trash, and start using smoke signals. Because that is the ONLY way you can stop all the spam calls.

My Experience. I downloaded the Call Filter app and used the free plan it provides but Verizon can choose to automatically sign you up for the Plus version and charge you $2.99 a month. I didn’t realize this until I noticed my bill was getting a few dollars higher and higher each month and I hadn’t ordered or purchased anything so I done some digging on My Verizon App and I found what the charges were and that Verizon could enroll you in it themselves without even verifying or confirming it with you before hand and was VERY upset!! I then figured out how to take off the Call Filter Plus from my bill and did so but more then likely will not get my 2.99 back for each month they charged without my permission, unfortunately. And it being Easter Sunday, plus with Covid-19 accommodations I can not get in touch with anyone from Verizon about getting a refund if possible until 7am tomorrow morning Monday, April 12th 2020. So my advice would be to not download this app at all unless you want the “Plus” Version because they will automatically sign you up for it anyways and you won’t know until you realize you bill is increasing monthly without any changes you have made yourself.

Should Be Free. I pay you $350 dollars a month. Make It FREE. This is ridiculous. That you, Verizon, have the ability to monitor this, what I would consider to be an illegal marketing strategy, of telemarketers changing and hiding their numbers so that they can ignore the “Do Not Call” rules put forth by the FCC, who in all honesty, should be doing much, much, more than they currently are to stop this shady business practice. Why don’t you put your boy Thomas (or Richard as most of us know him) in a commercial with some nerds and a giant version sign behind him getting some ice cream and talking about how annoying spam calls are then roll out this feature as a FREE service to ALL Verizon users and then steal back some of your market share instead of gouging your CURRENT CUSTOMERS by luring them into a free trial of something that costs $50 Per Year / Per Line! That’s just simply not good business. I can’t wait until T-Mobile and Sprint steal more of your members by offering this on the house, then maybe you’ll do the right thing.

Getting Better Over Time ... with all our input and help.... IMHO ... I think this is the possible beginning of a change in the SPAM War... Please know that if you block a Verizon call on an IOS iPhone - those blocked numbers will not ring through - but still will go to voice mail - where they can leave a voicemail AND if they do those Blocked Number Voicemails WILL NOT ALSO SHOW UP ON YOUR IPHONE’s Visual VoiceMail on your phone!!! To use Verizon’s SPAM Filter EFFECTIVELY esp with iPhone (not sure if it’s the same for Androids) UNBLOCK ALL NUMBER’s on your iPhone! ... and let the call Filter Do It’s Job. The more of us who use it the smarter it becomes... More and more often - on calls that the Filter knows actually to be SPAM - the Filter is self-blocking those out - they never ring through - but you still get a memo of what number and when that number’s call was blocked. Hopefully in the future, as the Filter sees more and more quick hang ups from all of us... the system will backtrack the VOIP data to its originator and start monitoring z AZ and slamming shut each of the numbers it’s temporarily using to SPAM us. If say even 20% of all of Verizon accounts have this in app’s feedback to our responses to calls ... it should put a major dent in yet a larger number of the SPAM we’re all receiving.

Don’t ever download this app. OMGGGG!!!!!!!!! I really can’t with this app. I downloaded it thinking Yayy it will help me Get rid of all the spam callers and etc. However, that wasn’t the case, it was blocking calls from people from contacts that I have frequent phone conversations with... people were telling me they can’t reach me... since I didn’t receive any calls I was so surprised to hear that they were calling me and automatically defaulted to VM... I had to troubleshoot this for a good second. I deleted the app after deactivating the service but Problem was still persisting even though I deactivated and deleted the app. I did an another research and found out that this is the sketchiest app ever because apparently they still have access to your phone after all that so you have to go in your iCloud storage management to stop them accessing my phone. So I did that. Now it is functioning perfectly.

User Errors. Verizon doesn’t sign you up automatically without you doing anything. When you download the free call filter app you’re asked if you want to start a 30 day free trial of the “plus” version. If you aren’t paying attention and if you agree while clicking through then after 30 days the $2.99 will be charged to your account. To remove it simply log in to your account, go to “add on’s” and take it off. I love this app, I pay for the plus version and after setting it up for how I like to use it I really like how I can report those annoying calls I got everyday. After about a few weeks of using the app to report spam numbers it seems like I don’t get spam calls anymore. Thank you Verizon.

Both versions practically useless. I’ve tried the free and paid versions of this app. The free version is completely useless unless you like being told you need to subscribe whenever you click even the most innocuous looking “features”. Even number blocking, which is already integrated natively into the phone, requires a monthly subscription. Seriously Verizon? So I guess that makes the free version even LESS than useless because it actually doesn’t even perform basic features already on the phone unless you pay extra. As for the paid app, it too is practically worthless. Sure, ponying up the three bucks a month unlocks all the eye candy but that’s literally all it is; eye candy. It doesn’t do squat to stop annoying spoofed calls and robocalls. After upgrading to the paid version, the number of spam calls I received actually skyrocketed. But hey, at least I have a nice pretty new log of all the calls it allowed through. Honestly, if phone companies spent as much time sincerely developing ways to actually HELP their customers rather than thinking up new ways to fleece us for more money for features that should be free, half these problems wouldn’t exist.

No way to unblock a number. For two weeks I’ve had someone calling that was went straight to voice mail. Every time I checked the call filter log to see if that number was in it and it didn’t appear to be there. I scrolled though the end list of numbers block an it wasn’t there. Today I figured out you could search and sure enough the number is blocked. Since the number is in their system as a global there is no option to unblock the number. I contacted support thinking I was missing something and I’m not. I tried turning off the blocking feature both in the app and under Apple settings. That didn’t stop it from blocking the number. I deleted the app. That didn’t stop the block. Turns out if you have it on your service plan it still is filtering calls. I basically have to stop blocking all SPAM numbers and blocked number to have one number to be able to call me. The ability to white list a number is critical!

Works great if setup properly. I’m pretty sure all of these bad reviews are people that are just too dumb to set up the app/call filtering properly. It walks you through it step by step. Take your time, read what it says, and set it up properly. I can tell by a lot of these bad reviews that people just blasted through it without reading what it said and following the steps. Especially the people that say they got charged when they only wanted the free version. It literally allows you to skip the upgrade and use the free only version. Be smarter than the app people and you’ll be just fine.

More calls since downloading ap.. I wish I could say this AP does all I expected from the description, but it sadly does not seem to work that way. I don’t see any decrease in calls! Rather since installing the ap I am averaging 6 calls or more a day where prior to using the filter they were sporadic and maybe 2 a day in cycles. Now it’s every day all day long. I still have to manually block the calls and there does not seem to be any more calls identified with who is calling. I’m spending more time manually blocking calls and researching where they are coming from. Plus since we added the AP we are getting text messages without identifying numbers. They are for a weight loss product in the header. There is a web address in the body of the text with a message saying Do you need to loose 52 lbs? And it is spelled loose not lose. Obviously a scam or some fraudulent situation. I have spent so much time filing complaints with the FTC since installing the AP and I paid the 2.99 for Premium. Now I just want it to stop even more! I’d give a zero star if possible!

It did work, for a bit. As with most, I’m sure, I was furious with all of the scam/spam calls to my phone. I found this app and decided to try it. I’m only using the free ‘option’, so keep that in mind. At first (for a couple of months) it was fantastic, as it seemed to catch almost all bull$h1t calls and prevent my phone from ringing. Apparently all good things must end. I haven’t seen a call get filtered to spam in at least a month, and it is back to 2+ garbage calls every day (up to 9 max so far) with no sign of slowing. Basically, this is useless now. Verizon needs to add an option to block/filter all VoIP calls, so these scammers who use it to send phony numbers as the source caller can just be shut down. Yes, that would hinder some legit calls, but I’m okay with that. Gimme the choice, at least. I’m about to change my number - and carrier - over this bombardment.

Randomly starts blocking all calls!. The app quit working and started blocking all calls. There’s no way to see this is happening because it doesn’t tell you when it’s blocked calls and the calls don’t show up in recent cal history. I only figured it out after someone called my home phone to ask why I didn’t answer my iPhone. At that point, after troubleshooting, I realized I wasn’t receiving any calls at all on my iPhone, but to the person calling, it rings like normal and then goes to voicemail. In troubleshooting that issue, I tried to turn off spam filtering and it wouldn’t turn off. That allowed me to realize it’s probably what was causing the issue so I uninstalled it and bingo. I started receiving calls again. I reinstalled it a few days later and it worked for about a week before it started blocking all calls again! I’ve uninstalled it for good now. In addition, you can’t block #’s with the app. Verizon requires you to pay a monthly fee to block more than a small amount of #’s (I think it’s 10). It’s unethical to charge consumers to stop unwanted calls because it shows you have no incentive to help fix the issue of spam calls since you’re using them to make money. How long before Verizon starts helping spammers so the problem becomes some bad all Verizon customers are forced to sign up for their blocking service?

Reduce the number of steps to report spam. The current path on iPhone> 1) Spam Number > 2) click on the “i” circle icon > 3) Share Contact > 4) Search Caller Filter > 5) “...” Click on the 3 dots > 6) Mark as Spam > 7) Select Label > 8) Select Robo Caller > 9) Select “Add” to mark as Spam > 10) Click “OK”to confirm that the Spam Number has added to the spam list 11) Select Report Caller > 12) Select a category > 13) Select “Scammer” from the drop down menu > 14) Select “Report” in the top right hand corner to Report number > 15) Select “OK” to confirm report of number > 16) Select “Block caller” > 17) Select a Label > 18) Select “Robo Caller” from drop down menu > 19) Select “Block” in top right hand corner to Block a number > 20) Select “OK” to confirm that the number has been added to my block list It takes TWENTY STEPS to confirm ONE NUMBER that is a Robo Caller to report as spam, add to spam and block list! That is only one number of twenty robocalls that I receive daily so is the app really that efficient at call filtering and reporting these robocalls? @ $2.99 a month the app and customers paying a premium for this service deserve an easier way to deal with robocalls and this needs a major upgrade

Horrible!. First of all Verizon Wireless shouldn’t charge us to block these type of calls, it’s something that they have control over and shouldn’t allow these type of calls to come into their customers!….However since they don’t, what else are we left to do but get the app and pay for the service. It worked seemly fine for a few weeks, if numbers came through I would go to the app and “block/report” them! There’s the option to allow certain numbers, and I have several numbers listed on that “allow” list. For some reasons it detects my grandma’s number as spam, so I had to put her on that “allow list”…however she would tell me that she tried calling me but yet I’d have NO missed calls!! Well, I just happen to be looking at my phone when she attempted to call and saw a quick flash up “call block”…and it showed her number!! This seems to be happen more frequently with other numbers, that are within the Verizon network as well! I pay for monthly service for our cell service (way too high) and now paying for this service for it only to block the people I need to talk with most!! And there’s NO way of knowing that anyone has been “blocked” unless you happen to be looking at phone! Verizon Wireless, do your part stop taking more money from your customers, fix the entire issue without charging us for this crappy service that doesn’t even work! Sincerely, a customer for 19yrs!!

Useless!. An update! This app, after missing most spam/telemarketers/robocalls, for a year of “use” finally started blocking calls! Yes, it blocked calls, in fact, it BLOCKED ALL CALLS, including my friends and even my sister! I started getting texts asking me what was wrong with my phone, did I know it was saying I wasn’t available or some such nonsense... Finally logged onto Verizon acct, checked the Call Filter report, sure enough, it listed several recent calls which it had faithfully blocked: calls from friends and family, and there was no option to unblock them either! So I went back to my phone settings and unchecked the option for blocking calls via call filter, and also deleted the app. Really, Verizon, is this the best you can do? Every morning I get at least one unknown call, a number I don’t know, always around 9:00 to 9:30, they never leave a message and good old “reliable” call filter NEVER blocks them! So I launch call filter, the stupid thing says it’s checking my subscription—WTF? Too bad it doesn’t devote more energy to ACTUALLY WORKING! Then I add the annoying number into the CF “personal” block list, what for, I don’t know. This app is a waste of time! Verizon obviously doesn’t have a clue as to whether a call is reliable or whether it’s spam!

Spam = $$$ for Verizon. I agree with other reviewers who are concerned that Verizon has little incentive to stop the spam calls, because they are making money off the problem. I like Verizon, but I’m very concerned about these awful calls - my social security number “has been suspended” or I am in danger of being arrested because of some fraud in my name - these guys are frightening and the company that I have used - for more than a decade I think - ought to be doing something about it that isn’t a conflict of interest. The more spam calls you receive, the more likely you will be to pay them $3 or $8 per month to try & stop the calls. I pay an obscene amount of money as it is. People in other countries do not pay $100 per month for cell service, check it out. But I digress. Verizon, please address this issue in a way that doesn’t incentivize you to help the spammers. I am still your loyal customer because I feel that the other providers will have the same problematic issues and not as good a network as yours.

What a waste of time? Really Verizon?. With the number of spam robo-calls increasing every day on my iPhone, I read about Verizon’s Call Filter and hoped it would eliminate most of those annoying calls. (By the way, I had to get rid of our land line due to the deluge of robo-calls and spam calls.). I called Verizon and was assured the app worked well. I decided NOT to get the Premium version (thankfully) and gave it a shot. Well, a week later maybe 2 spam calls were flagged. The majority were let through as normal calls. Consumers deserve a solution that really works. I blame companies like Verizon, AT&T, Sprint for not being 100% proactively committed to eliminating this growing problem. Pretty aggravating when you can’t answer the phone because 80% of incoming calls are spam calls. Factor in the possibility that your cell number is also your business number and the problem is magnified. All that said, folks, trust me that this app is a complete waste as it doesn’t come near being a “call filter”. Shame on you Verizon!

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What happened???. This app worked beautifully for me for about 2 years. 100% of SPAM calls were sent right to voicemail, my phone never even rang, I just noticed that I had missed calls. Then, about 2 months ago, I noticed SPAM calls were no longer being blocked. I’m now getting calls from China, in Chinese. I am not Chinese, nor do I speak the language. I also received a call from Oregon at 5:00 AM recently. I know no one in Oregon. I’ve tried uninstalling and reinstalling the app, no change, calls are still coming thru. Extremely disappointing. I’ll also be checking my bill for charges for this service applied by Verizon I did not request, as mentioned in a previous review. Why do companies have to be so shady???

This works!!! STOP being lazy and set the app up!. Yes. There’s a fee. But if you follow the instructions properly, your spam calls will reduce dramatically. I went from 25 spam calls a day to 2 after my set up. Yes., it takes a few minutes to set things up but if you are annoyed by these calls, I recommend this app. Stop crying about the $3. Carriers have no control over these calls. But this app DOES! People sign up for contests,etc. using their number and then wonder why they’re getting these types of calls. EDUCATE YOURSELF! STOP SAYING IT DOESNT WORK WHEN YOU HAVEN’T EVEN SET IT UP PROPERLY!!! Don’t be lazy. READ and set it up right or stop whining.

Server connection unavailable right now. This has worked well for us for well onto two years but lately in fact especially yesterday and today I continually get “server connection unavailable right now please wait and that should be fixed within 15 minutes”. Then a few seconds later I will get a note on the screen telling me that the server is responding and if I click and try to go into the app it says the server connection is unavailable right now still. at this point it’s worthless I can’t register any new spam calls at all. It does seem to be blocking some calls though but in terms of looking at numbers are checking you’re entering new ones not working at all

What a scam!. This app was created to help people stopped being scammed. Instead they are scammed by Verizon! It is false advertising that the $2.99 version of the app plainly states that you will be able to “identify and block unknown callers”. Now a rep from Verizon also told me I would be able to identify the caller with the paid app. Then, when it didn’t work, the unknowledgeable rep told me it would never work unless the person on the other end provided their identity! So, even though the app states you can identify unknown callers with the 2.99 version - it doesn’t mean you can identify someone’s number that says “unknown caller”! What in the world! False advertising! And Verizon reps who don’t know a thing. The app is worthless. My iPhone does everything that 2.99 app does.

ALL or NOTHING. Everyone was waiting for the ability to stop receiving spam calls. In theory, this app should be a lot better than what it is. Not only does it block unwanted spam, it blocks EVERYTHING. When I say everything, I mean everything. You will miss doctors calls and basically any call that is not in your contacts. You will have to add every phone number you want to receive a call from to your contacts. Anything less than that is completely your fault. I have warned you. There is not an option within the app to whitelist phone numbers so your contact list will increase substantially if you don’t want to hope a caller will leave a voicemail. I don’t they have a plan to fix these issues and I don’t think they care to fix them. This is an ALL or NOTHING app. Good luck to all who chooses to use it.

Works, but…. The app did what it said it would do. It did most block phone calls from most unsolicited callers. The biggest problem I had with this app, and why I finally deleted it altogether, was because people who needed to call me and people I had asked to call me back could not reach me because they were blocked and silenced. I would have people text me or call my husband’s phone and say something like “I couldn’t reach you so I called your husband’s number.” Unfortunately, I can’t always put every number into my directory of people who call. And while you might call somebody at one number they might call you back on another and get blocked.

Caller name ID not helpful; displays name only. The caller name ID part of this app is implemented poorly. It causes ONLY the name to be displayed, the number is no longer visible. Since many times the name comes in as something generic and useless (NO NAME, WIRELESS CALLER, etc) it does more harm then good. For example I get tons of Robo calls about “my google business listing” they always come from a small range of numbers I recognize. With name ID all I get is UNKNOWN NAME and nothing else to decide if it is a time waster from a range of numbers I know. Verizon doesn’t mark these as junk either to make matters worse. In screenshots they show the number when it is flagged as spam so why can’t they always display the number with the name? It appears to be technically possible, and if it isn’t then they should work with Apple to fix it. Every other caller ID display I’ve ever seen displays both name and number. It is ridiculous that this one won’t. I would increase the rating if this issue was fixed. $2.99 for the name is is excessive as well. It should be standard feature of caller ID. Definitely not worth price when it disables the ability to see the number.

Use something else.. Although it says at the end of the free trial period, if no action is taken, it will revert to the free plan - and that may very well be the case for non-Verizon customers - but Verizon customers seem to be auto-enrolled in the monthly payment plan instead. And you don’t even realize it, because it doesn’t show up in your Apple Subscriptions - you actually have to check your mobile bill or go into the My Verizon app (and when was the last time you did either?). If you don’t want to suddenly be paying for a service that is unbelievably subpar compared to the other services out there anyway, just stay away from this. And shame on these companies like Verizon - there is no reason this shouldn’t be a free service. If you’re on iOS 14, you can even just use the built-in settings to deal with most issues - even with messaging spam.

Paid version required to unblock 6+ numbers. This app worked pretty well in that it blocked a decent amount of spam, but it also blocked lots of legitimate calls from meeting platforms, doctors offices, pharmacies, and more. You can select to allow calls from numbers, but only up to 5. And then you have to pay for the plus version. I’m assuming there’s a work around where you just add numbers to your phone or whatever, but that was just so egregious that I deleted the app. 5 numbers? 5?? Now I’ll probably get more spam, but I’ll definitely get all of the calls from the specialty pharmacy that supplies my spouse’s life sustaining medications. So I’ve got that going for me I guess.

Call filters. I enjoyed call filter until it started not allowing almost all my calls to come through. Also, it blocks by not allowing me to call back numbers period! A call will come in and if I try to return it Verizon comes on and says; the call cannot be completed as dialed. I’ve taken this phone in at least 7xs. I’ve also taken to the main Apple Store 45mi. Away. And the man completely turned call filer off. Originally the app offer a range of allowances. Ie. Low, medium and high. I asked him why he just didn’t lower the security level but he didn’t answer me. NOw it’s useless for me.

Consistently worthless!. I recently switched from Spectrum to Verizon 5G home Internet and boy what a disappointment. I have been having issues with network download speed dropping off after a couple of days that require a router restart to resolve. This app claims to have troubleshooting capabilities, but good luck getting any of them to work. I have yet to be able to successfully run any of the troubleshooting “tools.” There is also an option in the app where you can leave feedback for the app, but it also does not work, so I am leaving this review via the Apple App Store. I keep thinking that this is just an isolated glitch because I can’t imagine Verizon putting their name on any of this. Maybe I missed some fine print for the 5G home Internet and this app that said these are both beta versions?

NO! IT’S NOT FREE!. No! No! No! Verizon is the real reason you get scam/spam/fraud calls! They sell your number off, and as soon as you demand they stop selling your number, they do it all over again within 30 days. If you go into your account settings and tick the boxes to be removed from their solicitation lists, 30 days later you will have to remove yourself again. Verizon then believes you need to pay $2.99 a month to slow those calls down, but it doesn’t work. The only thing that does work is going into your phone settings and only allowing your contacts to call you. Guess what Verizon? I’m ending my relationship with you after 12 years. This app doesn’t work! Apple, remove this app from the App Store. Any app that doesn’t have at least a 3* rating should be removed.

Ready to leave Verizon altogether. Still getting 10 calls a day. It’s almost like Verizon is letting 10+ calls in to force me to pay for the advanced version. My $450 a month isn’t enough for Verizon, they want to squeeze me for another $10 and will give me a thousand cuts until I pay. What’s the point of this app and paying Verizon a big monthly bill if they won’t protect their customers and the instead hold us hostage to incessant calling? Funny enough , Verizon always flags that the call is spam, but let’s it through anyway. So it can identify it, but can’t block it? Isn’t this a spam “blocking” app? These calls are so disruptive and always from the same area codes. Come on Verizon. If you can identify them, you can stop them. Do better.

Doesn’t work. I have been trying to log into the app all day. I downloaded it because Verizon online directed me here due to constant calls from spammers trying to get my CC information to pay my bill before my plan is terminated. I am on autopay, up to date with my bill, therefore I know the call is a scammer. Plus- if I owed money, they would not use a robo call, telling me I owe money and to get my CC ready and wait for the next representative. If I were dodging my bills, I wouldn’t wait on the phone lol. Every time I try getting into this app, it says my device can’t be authenticated and to try back later. Has gone on for hours now. Total waste and now no way to report the spammer before they actually fool someone into giving them their credit card information.

Not as useful as I hoped, and SLOW. This app isn’t as useful as I had hoped. Most calls just list “UNKNOWN NAME”, or an equally useless identifier. The app would be much more useful if it would automatically reject or send unknown/spam numbers to voicemail. It also takes a VERY long time to add numbers to or remove numbers from the spam list. Like, the app hangs with a waiting indicator for multiple seconds after you hit the “add” button. I imagine the app is adding the number to a backend database. It should really be adding to a cache on the phone and syncing with the servers in the background. Finally, you can add a custom tag to numbers (for example, “hang-up”) but the tabs aren’t saved in a list! That means you have to type the same tag over and over for each number.

Do not use this BAD app. I’ve never hated an app so much in my life, I expected since this came from Verizon it would help stop the 4 or 5 spam calls I got a day. Even saw this being bragged about on television as Verizon’s solution to spam and unwanted Robo calls. Exact opposite of this happened. Once you turn it on and pay them the three dollars a month, my spam and phone calls as a whole went from 3 to 15 a day. All I can figure out is they now have sold my number. I had to go as far as turn on the do not disturb on my iPhone app to block any calls except from My contact list to stop them. Because of this “filter” when I call anyone that it’s not in my contact list, about anything, I have to put them in my contact list with the phone number they will call back on to get through to me. I had ATT cell service for years and never had this problem until I switched to Verizon. All my friends that have Verizon complain about the same thing, the numbers of spam calls they get. It does not help with SPAM or robots, The phone still rings and it just screams potential spam at you across the screen. now I’m scared to turn it off. GREAT job Verizon!!!

Charge for spam filter???. Well, honestly, Verizon, shame on you fir charging a fee-even a small one-for providing secure phone line. You ought provide that protection as part of your plans. Just sayin.... you are fleecing your customers. I fixed with a plan for my phone or, because of the increased spam, phishing, and blocked calls still coming through.... I'd so leave you just for this reason, alone. How about this idea: just stop offering " extra rewards" fooling your customers into thinking they are being "rewarded fir loyalty". Y'all have it, backwards. Give your customers the protection they hoped they could expect from you. Be the leader in this industry. Give THAR a try as a promo... see what happens!!! GIVE IT A TRY. GIVE PROTECTION AS AN ADDED PERK TO YOUR CUSTOMERS AND SEE HOW THE PEOPLE WHO ARE TIRED OF PHONE SCAMS AND WATCH THE CRIWDS FLIVJ TO YOU .

Trash app. This app is practically useless. If a call is identified as spam, but it’s actually not, you can’t report it as incorrect, but for $2.99 a month you can add it to your own whitelist? On top of that, it’s not actually blocking the robocalls either, or even identifying them as “potential spam”. I think it’s correctly identified maybe 2 calls in the past few months, but it’s constantly identifying my power company and pharmacy as “potential spam”. How will this improve the service? It won’t. This is just a cash grab by Verizon to get a few more bucks from people. If I were going to spend $3 a month, I certainly would look elsewhere, because this is hot garbage.

Worthless!. This app is not worth even downloading. Verizon sends me a text saying I got a free 10-day trial, so I get the app. Come to find out it’s all to just get more money out of you every month. But it’s not really the main problem I have with it. It just doesn’t work, most calls just say ‘WIRELESS NUMBER or UNKNOWN NAME’ with no name ID whatsoever. The phone already does this so it’s not relevant in any way. Also the app part of this is not connected to the calls you receive at all, basically just another phone contact deal where you have to put in more information. I don’t have a problem with Verizon its great service and I have been with the company for years. However this app is useless and offers no benefits at all. Put a little more effort into this, so your customers actually want to pay for it. For right now I wouldn’t suggest even wasting your time or money on this.

Verizon Call Filter. I don’t think paying anything each month makes this App worth it. Basically it just labels and categorizes calls. It doesn’t block them. I tap on the iPhone’s circled i on the upper right of my recent calls tap on the phone number and paste it to white pages. It gives the same information as does call filter app. From then I scroll down to the bottom of my recent call (still in under the circles i) and block caller. This is much more effective. Additionally, more calls are coming through texting. There’s no mechanism in either Apple or Verizon’s App that allows those calls to be conveniently blocked. If I am missing something please explain before I cancel my monthly payments.

Needs Improvement. Overall, the app is decent but it needs enhancements. I’ve noticed that if the filter is set to High and Medium Risk, it block numbers of folks stored in my phone. I’ve narrowed it down and noticed this primarily happens with my friends on the AT&T network. I had to adjust the filter to High Risk calls to avoid it blocking numbers of my friends. I would suggest to (a) research why this occurs with numbers on the AT&T network and (b) look into adding an option to allow calls from numbers saved on one’s phone in their contacts. My goal is to receive as little spam calls as possible, especially all the political calls that I am receiving. Please take this feedback and improve.

Call filter is a joke. When you read the news.. Verizon claims they are committed to their customers right to privacy but in the same breath want us to pay more money for a premium version of this useless app.. I have spoken with many who feel that Verizon is absolutely responsible for the large amounts of spam calls that have continued to grow and demanding money in addition to an already well overpriced product is simply a plan to make more money without the slightest regard for loyal customers. I was actually told by a Verizon representative that Verizon customers have this problem in greater numbers than users of other carriers simply because they have a larger customer base!.. what an absolute crock!!!.. making money by withholding a service that should be there for the customers that pay for Verizon’s overpriced service is a joke!..GREED!!!!!

Terrible at best. Your app is terrible at best. It fails to stop the spam but it sure will stop people in my phone book from being able to call. It doesnt seem like you even try to improve your service either. I have numbers from my doctors to business associates whos phone numbers have been saved in my phone for years who now cant get ahold of me, I have added them to my approved list in your app and they still cant call through. All the settings are set to the lowest amount of risk so i hoped even if some spam gets through maybe it would allow my doctor to speak with me but no it sure doesn’t. What a hot steaming pile of you know what. Please fix your mess it would be a nice service if it worked even 25% of the time.

Seriously!?. The solution to fix all these scam and telemarking calls is to charge us more money? How convenient! So I decided use the free version, and for the past two weeks, around 10am I’ve been getting a call from the same number (fail #1), so I did a google search and sure enough the number is in fact a number that should be blocked by this service (fail #2). So I decided to go into the app to add this number, and it says I cannot and that I need the premium service to add a number (fail #3). Version, wouldn’t you want your customers to let you know about a number that’s getting through? Wouldn’t you want to stop that number from calling your millions of customers? I guess $2.99 is worth more than providing a service that everyone is expecting. This app is useless in my opinion. And the premium subscription should be free to ALL your customers!

Last Update Crippled the App. So the last update refined the app into the free Call Filter and the pay Call Filter+. Well since this last change the free version basically does nothing. You can’t lookup numbers. You no longer get notifications about the incoming numbers. It’s basically a glorified number blocking app that provides nothing more beyond the iPhone’s number blocking capability. This is a pathetic attempt to be in compliance with the governments request that cell providers do something about the spam and fraud calls while trying to get another revenue stream out of our high cell phone bills and payments. Shame on you Verizon, this app should be free and fully functional. Prior to this app update the free version actually did something, so until they fix their mistake avoid this app it’s useless.

Does Nothing. All the recent one star reviews are accurate. I downloaded this yesterday and it identified a single spam call. Since then all others have come through. It’s currently 8:20am and so far I have received five spam calls. My daily average is about 12. The app also does not have any of the calls I’ve received today in my recents list, and the rule I created is not working.I have no hope that this app is doing anything, and there’s no way I’m paying to upgrade for a service that should be free to begin with. Based on these reviews it’s also clear that Verizon Call Filter couldn’t care less. Each developer response is the exact same. Perhaps you should fix the app instead of asking your customers to contact you for help.

Not so good. First off, almost every time you launch the app it demands your contact list, which in this day and age is obviously not a good idea to provide! YES, you can click cancel & get the app to work OK without providing Verizon your personal contact list. Obviously, their network should be perfectly good enough for detecting SPAM & other bad guys, without having to grab your contact list. Anyone who has ever gotten a junk email from LinkedIn knows that! I think also that the app is way too complicated to use, and requires multiple steps for flagging spam & other badness – but I suppose it’s better than nothing. My free trial for all the highfalutin stuff just expired, so I’ll see how useful it is without paying any additional money on an on going basis... R eally, Verizon really dropped the ball on this one...

Uh just a waste of. Waste of space since apple products always end when in background and when ended not in use. So with that being said. It just doesn’t work with iPhone. Non of them. When you’re looking at the opened app is the only times it works. When it’s off screen it is forced stopped. Apple iPhone ends and refreshes everything left in the background especially if left too long. 👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾 it’s not really the apps fault but more so apple. Hopefully the can find a way around it but I doubt it since apple doesn’t have the ram to deal with apps left open in background. That’s another reason why apple phones seem faster. All the apps force stop when not I use. That’s why apple seems to last longer also. Simply ridiculous!

Working good for me. I installed this app after a friend suggested it, and it is working for me. I think it blocks calls without showing you in your call history, which is why it may not appear to be working. I’ve had two voicemails from spam numbers in the last two days where I never got the call and the call isn’t listed in my history, but the voicemail is there and it is marked as spam by “call filter.” It would be nice if you could see the blocked calls either in a notification or from within the app. That’s the only reason I gave 4 instead of 5 stars...it could be blocking more calls and I wouldn’t know if the caller doesn’t leave a voicemail.

The Basic Version Doesn’t Help Block Calls. So far, one full day, I have seen this block one call while I have gotten four other calls that have gone through. It would be nice to be able to add numbers to the spam list, but that is only possible if you pay for the plus version. So I am left to just block the spoofed call generated number on my phone only. Hopefully as time goes on this app will show to be a help, but so far it hasn’t really cut down on these calls. Update-a few months in and the basic version is junk if you want to block spam calls. This does not block them, but it does alert you that a call is Potential Spam. I want the calls blocked, but instead the phone still rings. That doesn’t help Verizon. If you think it is spam, block it please. Still one star since you can’t give zero stars.

Why bother. Been receiving automated calls and sales calls for years for everything from solar panels to debt relief ‘my’ request for cheap healthcare. Sick of it. I get 4 calls a day for all of it. Downloaded verizon’s call filter app and set it up for the free version. Since than, I’ve only had one call identified as spam. Phone still rang, never deflected it or stopped the call. I was still interrupted and aggravated I was even notified for it. I’ve also had several calls go through for the usuals. But problem is I cannot report it and it won’t enter the database. So no one wins and this app stays terrible because it new calls can’t be reported. So what’s the sense of even having this app? I’ll go on blocking more numbers

Cannot access contacts. I just installed Call Filter and ran into an issue with setup. There doesn’t appear to be away for Verizon’s Call Filter app to access my contacts. During the set up Call Filter asked for access to contacts and provided a button to go to settings, but the options in settings only allow changes to Siri suggestions, Banner notifications, and Background app refresh. There is no setting to give Call Filter access to contacts. When I look in settings/contacts I don’t see Call Filter listed either, so Call Filter does not seem to be requesting access to contacts anyway. We’ll see if the Call Filter achieves its intended purpose of blocking unwanted calls or if it fails and blocks all calls as so many other reviewers report.

Unhappy? You may have a broken installation.. I initially wrote a very critical review of this app. It compared very poorly with ATTs “Call Protect” app. But I finally contacted customer service and we discovered that the setup process was incomplete. It took 24 hours to get straight, but I am now a happy camper. I still like the ATT app a little better, but you have to be on an ATT phone to use it. On both the ATT and the VERIZON app I am using the paid premium version in order to get functionality not present in the free service level. Blockers do not stop everything, but it is a definite improvement. Incidentally, if you 3 or more lines with Verizon you can get a discounted price for the Premium service.

Does absolutely nothing. This app is useless at blocking calls, I presume it’s great for gathering your data for shady shady Verizon though! I’ve been getting calls from random numbers that last end after one ring so I checked the app to see why it’s not marking them as spam. Apparently it stopped working over a month ago! No logs of any calls! I’m going to uninstall and just mute unknown callers within the phone app settings instead, Verizon are crooks. Unfortunately, I took one of those Verizon bribes to switch—luckily I’m only stuck with them for under a year because of it. They have worse coverage, higher prices, and slower data speeds (5g uw used to be fast, now it’s about 25 Mbps) than T-Mobile here so back I go. They really should be more heavily regulated and their employees fined, fired, and imprisoned.

Paying for a Service I Don't Get. I wonder how many other people are getting scammed out of a service they're already paying for. Call Filter Plus is supposed to be included in Verizon Protect multi line. The website shows the account is enrolled. Each individual line needs to manually be added and activated, yet the website is broken and says it can't process the request. I've tried to get the issue resolved multiple times. I've even been told to subscribe for $7.99 a month and they'd refund it. I'm not paying more for something that's already included as a part of something I'm already paying for, with the hopes of getting my account refunded. As it is, I didn't receive a credit on my bill that was promised by a Verizon manager. 12 months of a service that hasn't worked, worth 7.99 per month.

Doesn’t Block Any Calls. I downloaded Verizon’s Call Filter app when it was first announced. I used the free trial version at first, which successfully blocked several spam calls and informed me about suspicious calls that the filter wasn’t sure about. As soon as the trial ended, the app stopped working. Verizon states in the app that the free version should still auto-block spam numbers, and I have it set to block international calls automatically; however, neither of these things are happening. No spam calls have been blocked, international spam calls are still getting through, and Verizon has stopped warning me of potential spam. I was under the impression that the FCC has mandated that cellular networks take an active response in protecting their customers from spam. If that’s the case, Verizon is not doing its job.

OK, but opportunity for improvement. This is a great app/service. I pay for premium but one of the biggest flaws is that it doesn’t display name and number. If a caller ID name is private or not known then it just displays that, and no number with it. This isn’t very helpful as a caller ID app when you’re paying for it. I may recognize the number and decide to answer but it just says ‘wireless’ or ‘unknown’ instead. Developers please just let it send the actual number through. If this is updated I’d rate 5 stars. Note: I have no issue paying for this if the OD displayed numbers in cases where it was wireless or unknown name. I don’t pay for blocking as I can slip one toggle switch and block all but what’s in my contact list on my phone directly.

Very Disappointing. I was using the free version and was completely disappointed. First they marked several of my callers as spam. It wouldn't be a big deal except it just shows up as Potential Spam. I didn't realize until over a week that I was missing important calls including my kids school. With the free version you can't mark the calls as not spam nor can you look at your calls in order, only the top callers. The only way to see information on the calls is to click on the alert but if you close out of it you can't see the information anymore. They basically give you 2 choices: 1. to upgrade for $2.99 a month or 2. delete or keep it because either way you have to answer every call.

Great App!. I was getting 20+spam calls daily. Blocking each caller on my iPhone. I finally went searching for some kind of app to do this for me so I didn’t have to keep adding things on my phone. What I found is fantastic, I am thrilled. This is a great app, it filters out the calls, it blocks them automatically. I can report them and most of the time calls don’t even come through anymore. I love it the peace and quiet is worth the $2.99. Very happy with this option. Obviously the previous reviewer didn’t have the level of Spam calls I have been dealing with.

🤦🏻‍♂️Rediculous!!!. I downloaded this app, installed it and then deleted it as soon as I discovered I would be charged for it every month; I also refuse to pay Verizon for this app. We all pay for the right to use our phones, both landlines and cellphones and we should NOT have to pay our providers MORE MONEY for them finally put an end to other abusing THEIR OWN SYSTEMS and abusing US and the already asinine charges we pay them for in the first place. This robo-calling was supposed to be taken care of with the “DO NOT CALL LIST” and we all know how THAT worked out. These companies all think they have us all by the short ones — it’s actually the reverse if we let them know we won’t put up with this #@?&!!! I’m sooo tired of the greed and the rude interruptions at all hours of the day.....

Blocks your annoying contacts. Wanted to add my 2 cents here. I relocated and had an ex that I was still amicable with calling me incessantly after I left. I was ok with texting here and there but the calls were too much. Which is why I didn’t want to block them altogether. I checked out call filter since I have Verizon anyway and it allowed me to block them from calling - sends them straight to VM, but we can still text. And when they ask why I don’t ever answer my phone I just tell them it’s always on DND 😂. Hopefully this helps someone in a similar situation

Blocks valid calls. Despite numbers being in iPhone’s Contacts & being valid businesses (even Medicare!), were still blocked. With 5 item limit on “Allowed” numbers (or 10 for paid version), this indiscriminate blocking renders even the $2.99/mo plan useless for me. After some of the blocked call details were shared w/Verizon support, previously blocked but valid calls have been ironed out. Still wish more than 5 callers were allowed for free version BUT level of individual customer support has convinced me to keep this free version a little longer & bump the rating up. Hoping the 5# limit will be enough…

App not great. I don’t have the ability on my Call Filter plus to tell who’s calling me. Most of the time isn’t unknown caller or no name only thing it does really is just block what I say to block and that’s hit and miss. I would like to be able to tell who’s really calling . I would like to know if I am being called from an app pretending to be someone else or from a website but none of that information is every revealed to me. The few times I found out where a call was coming from and if it was a landline or mobile was after I had contacted the Call Filter app to look it up. I believe I’m getting more spam calls to after using this app so I may be cutting it out shortly.

Free Version Does Nothing. It appears that my previous negative review of this app was deleted after a Verizon bot responded to it, so here’s an update: I’ve had this app installed for about a month and got the “free trial” of the premium version, which normally costs $2.99/month (on top of your regular, outrageously expensive phone bill). For the week of my trial, the app worked great. No complaints. It auto locked most spam calls and gave me caller ID support for phone numbers I didn’t recognize. Then, after the week was up, the app completely quit functioning. I’m back to getting 10+ spam calls a day. It’s kind of ridiculous that I should have to pay extra for a service that many other carriers offer their customers for free. This is Verizon making profits off of fraudulent calls rather than doing something to actually fix the problem. Also, for those of you who have been getting responses to your reviews from Verizon saying that the service is now free for all users and that you just have to install the app and activate your account—that’s utter garbage. I tried it and it doesn’t work. The service is not free and costs $36/year as it always has.

Effective and Simple to Use. I’ve been using the filter for several weeks now. It allows one to block based on telephone number pattern (a fixed number of patterns for free which was sufficient for me). It also flags certain calls as potential spam and if you reject those calls it adds them to the spam section. When it blocks numbers or stops a spam caller, you’ll get a simple notification. Overall, it was relatively easy to navigate and very effective in its purpose.

Pay to have a blacklist. My iPhone blocks any calls I want it to Block why would I pay for a service to block calls. Government mandated call filteringThis is why part of this is free. Verizon you're better off making this 100% free and just put advertising at the bottom like everybody else does. Also make it so it does not spy on us or track us and give us a 100% guarantee that you don't read or download any of our personal information! You could add a Don't Block list for numbers we find your blocking that shouldn't be blocked. All we need you to do is filter calls at your end. Frankly speaking you don't even need the apps on our phone but it is a good way for you to make advertising money to support the service. Once the service is up it's mainly just hardware support at your end. Low-cost.

Why do you keep sending me alerts asking me to open the app?. Why do you keep sending me alerts saying you haven’t seen me for a while and I should open the app to keep it up to date? Your app has one job: block spam calls. I shouldn’t need to open the app regularly and I have no desire to. Just block spam calls and give me an alert when you do. Otherwise, leave me alone! I’m getting these annoying alerts like once a month. “We haven’t seen you in a while. Open the app to keep it up to date.” What? Leave me alone and stop sending me annoying unnecessary notifications. What is this even about? This notification is almost as annoying as the spam calls you’re supposed to block.

Feedback. I like that the app identifies possible spammers, robo callers, etc. It helps me screen my phone calls. However what I don’t like is that when some people call, it comes through as “Wireless Caller” without displaying the number. Once the call has gone to voicemail and I am able to view my call log history, I have to click the information tab in order to view the # that just called. I think it would be most helpful to not only see the name of the caller ID but also display the # underneath the name. I understand this app is mostly a caller id app and that’s how it’s design but thought I would make a suggestion for improvement.

Hardly Filters Calls. Recently, I’ve been bombarded with spam calls from local numbers in my area to numbers from different states almost back to back and throughout the entire day. Right after I purchased the service, I was still being hit with calls all day. I looked into it and was advised to clicked certain buttons to help further block calls. After doing so only 5 calls were filtered through the few days of having the paid service. Today, I have received 20 calls starting before 7 in the morning up until now which is quarter till 5. Today was the last straw. Worthless service to have because it wouldn’t filter the calls. If I could post a picture of my missed calls log to prove my post I would. At this point I don’t know what I can do to stop these spam calls.

Pretty worthless now. It used to work when it came out. It has lost effectiveness ever since though. Today is Friday, since Monday I am counting 7 spam calls that came in and made my phone ring. According to this useless app only 1 spam call was intercepted on Tuesday. It missed 7 other spam calls-that’s an 87.5% FAILURE rate. Pretty f’ing worthless. Just silence all unknown callers and call it a day. It is clear that these telecom behemoths have zero interest in stopping this scourge even as they extract billions of dollars more in profit year after year from their users. This cartel of T-Mobile/AT&T/Verizon just don’t care. Funny how we can invent a coronavirus vaccine in 9 months but this cartel can’t be bothered to filter the spam or invest a couple million dollars of out of their tens of billions in profit to do it. Some things never change.