PayRange App Reviews

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More Than Awesome!!!. A campground laundry facility uses this app for their washers and dryers. No more coins to lug around nor exchanging bills for change. I just downloaded the app, added money to my new acct., turned on Bluetooth, stood by the machines, matched the machine that I wanted to use, swiped across my screen to start, and then pressed start on the machine. The app will even show how much time is left on the machine(s) and send you a text when the machine(s) is done! Also, the app allows you to add a little more time to the dryer instead of paying full price before it completely finishes. The only downside is if you have leftover money in the acct and can’t find another machine that uses it. Otherwise, I can’t think of a downside!

This App is awesome!. I’ve been using this app for the past year or so since they upgraded our vending machines at work which came with the ability to now use of PayRange. It was advertised on our new machines so I thought what the heck. What I like most about the App are you get to earn free purchases which makes it so worth it if you pretty much live off the machines at work like I do lol and reporting issues with transactions. Usually the machines detect vend faults and will automatically refund the money back, but if they don’t you can report the transaction and within minutes you get a response with your money refunded which is absolutely awesome. Without the App I’d need to fill out a vending refund slip and wait for the day they come to refill the machines to get it. Not only that I was just randomly gifted two purchases for 75% off any item which is why I’m here. I went to use one of them on a beverage but it glitched and charged me full price for the beverage without dispensing it. I reported the transaction and a couple minutes later I was refunded and tried it again and it worked perfectly. Decided to give them this review to show how thankful I am and to say thanks. 👍🏻

Pricing increases without notifying app users. This app is slightly great. You don’t need quarters to use it as if we lived in the ice age. However, the prices are increased without letting the users know. My understanding is that the app developer has no responsibility of letting its users know. Rather, each individual should reach out to their respective landlord. But, it would be helpful to let the user know somehow that the property manager increased the prices and decreased the time of washing/ drying.. ie: send a email, push notification , notification on the app, etc. My $1.75 is now only worth 30 minutes as opposed to the 60 minutes it provided beforehand, I wish the app could’ve told me. Their customer service is great. Responsive wise I had a response within 3 minutes for a refund as I thought it was an error ( but no one explained to me what was going on as far as time and pricing). Apparently, from the responses below this is something that is bothersome to many. I may have to revert to my ice age quarter method. Sigh.

Continuous sign in errors and inability to cancel transactions. This app works most of the time but on occasion it won’t even let me log into my account either on my wifi network or on cellular data, giving me sign in errors when all I’ve done is input my phone number. This is extremely frustrating as I use this app for laundry and I’ve paid for the wash cycle and now am unable to sign in to pay for the dryer. Furthermore, the sign in method is unconventional as it once it accepts your phone number, it texts you a link to sign in that opens up the app store instead of taking you to the app itself. Then, when you want to pay, the app will say swipe up to pay and back down to cancel the transaction, but it sometimes registers my side swipes to view other machines as a swipe up and deducts money from my account. Swiping down does not cancel the transaction and now I’ve paid for something I didn’t want. Fix these issues!

Game changer for apartment-living. I couldn’t rate this app high enough. Genius. Every complex and laundry facility should use this system! It has been a dream to not have to worry about quarters anymore! And the app provides the amount of time remaining on the cycle so you don’t have to remember to set your own timer and get bummed when you forgot to do that and have to go down and check it. You also don’t get bummed to go down and find there aren’t any machines available because the app will tell you if they are available before you even go check it out! To be honest, my husband and I were a little skeptical at first because our apartment complex didn’t tell us that there was going to be a new way to pay for laundry. We just went to wash clothes one day and there were new stickers on the machines leading us to this app. A little worried that someone just came in and put stickers on the machines to try to take advantage and get peoples money, we tried it out very cautiously. It’s not a scam afterall and turns out the complex just didn’t know about the changes either because they hire a company to take care of the laundry facilities and that company is the one that made the changes. So glad they did, though! It’s a serious game changer for apartment living!!

Worst app!. I do not recommend this dumb app. It’s so stupid to do everything online I tried to use this for the 1st time and I couldn’t even get the washers to start I had to get quarters to start the washers. The customer service people kept denying my call. Then when my washers were finished one of them didn’t rinse my clothes and they were all wet. I was on a budget and I didn’t have enough money to get use another washer.I had to call customer service they said they were not able to start the machine either, all they said was that they were going to refund me my money and I should receive a check the mail within the next 15 days. Are you serious all I needed was to restart the machine and the manager from my building said he could not help me because he is not responsible for these washers. So who even is responsible for the washers need to do something about these washers because they didn’t even wash my clothes good this is the worst experience I’ve had and I will not use these washers again. The app is just a waste of time if the machines don’t work for washing or for the paying method then why don’t you something about it. Instead of just trying to give a refund that comes in 2 weeks. So if 1 or 1 quarters get stuck I’m suppost to call customer support for 50 cents? This is ridiculous. WORST WASHING MACHINES AND PAYING METHOD.

Cheaper than Using Quarters and Responsive. I switched to the app because my housemate said the first-time app use gave a special deal that made it cheaper. And then after I did it the first time, like most mobile payment apps, you realize how easy the process can be. Additionally, the intervals between when I had to do laundry again (2-4 weeks?) were long enough during the school semester that the app gave me discounts for washing and drying, so I enjoyed that it saved me money. The time that app alerts the washing/drying being finished is not accurate and knowing which machine corresponds to the one you select in the app would have been a bit confusing if wash/dry prices were the same, but I’ve only had two times where I needed to contact support. The first time was an accidental double charge which they refunded me and the second was after I moved out of the apartment that used Payrange and they returned the extra money in my account. Both times they responded within 2 days and they had no problems resolving these issues so I’m pretty pleased with their support team too.

Nightmare to get this App to Work. When my building set this App up, I was THRILLED; No more hunting down quarters!! Then, I tried to use it. What a PAIN! It’s always a huge hassle to log in, find the machines, and get the app to connect to the machines. I’m sure this a building placement and lack of internet issue, but it’s infuriating. I have to log in in the lobby area, because it doesn’t work in the laundry room, and then set up a series of open doors and stand in a sweet spot between the machine and the open doors that lead to the lobby to even get the app to connect to the machines. The scanning device never works to find the machine manually, and I’ve never had all available machines show up together on the app even once. Half the time it says a machine is unavailable when it’s not being used at all. When you load money, there’s always a denomination difference when you’re at the end of the loaded amount, so you’re stuck with a quarter or two that you can’t get back or use unless you load more money on to the frustrating app. Honestly, quarter hunting was far more efficient.

Need better labels for machines. The app is really good, but I am taking off two star sfor two reasons. 1) There is a $0.25 surcharge to refil anything under $10, but a load is only $4.00. There should only be a surcharge if you’re making less than one load, i.e. only drying something. 2) The machines need to be better labeled to work with app. They’re stacked 2 on top in 3 rows. The first two are 8 and 9, then 10 and 11, then 12 and 13...but you don’t know which is which. It’s 2 washers and 4 dryers. The app also doesn’t specify. There should be little arrows in the # up or down. I have to take a guess and then redo if I’m wrong. You would think 8, 10, and 12 would be on top, but they’re not. So if I’m trying to pay in the bottom washer of the first row, it’s actually #8, not #9. Very confusing.

Customer service came through for me!. I am writing a review because I was happy with the care I received from customer service this morning. Last night, one of the machines I was using failed to start and I had to pay twice. It was a heavy duty front loader, so one of the more expensive machines. I emailed them last night and they got back to me this morning. Once I provided the details, they returned the money to my balance. If you ever have trouble like this, I recommend taking a screen shot of the offending machine. It helps them sort it for you. I do A LOT of laundry every week! I go through tons of sheets and blankets at work, and with COVID protocols I am washing a car load every weekend! Laundry costs have become a huge expense so I am grateful for the help I received today.

Swiping the amount always hangs. I use the app to do laundry in my building. The washing machine works fine (because it’s one amount) , but it’s using the dryers that always, always causes problems. You need to swipe at 25 cent intervals, on my dryers that’s 8 min per swipe. I need around 50 minutes to dry, so multiple swipes are needed. The first 2-3 swipes are fine, but then the app hangs and spins, sometimes for 5 min while I wait to add more money to the machine. I have an iPhone 13, the dryers are brand new, and this isn’t operator error. I work for a software company. It would be great if I could just type in a dollar amount, or choose a “$1.25” button or something like that instead of incessantly swiping small amounts. Please rework the app to make using dryers easier. Otherwise, I like the app. Loading money is easy, as using quarters is archaic.

Zero Customer Support. I tried to contact them in the app about a recurring issue and the instant I hit send I get a reply that say “I’m sorry can you please repeat that?” … Like what they aren’t hearing my texts? See I had in issue here that was forcing me to use quarters every time so I wanted to let them know but given the utter senselessness of their support chat I’m just going to stop using the app all together, I mean I have to bring cash anyway why bother extra steps? They profit from unspent funds sitting in your account so that makes the having to pull out change thing even more frustrating knowing they don’t care about support and leave you with balances you didn’t account for. Yeah it’s a few cents here and there but over a few million users it adds up - it’s the type of thing class action lawsuits get filled over, you know?

Unreliable and clothes still wet. My wet clothes has not been dried for the past 2 hours and it’s 10pm EST because of app issues. It started with server unavailable message to sign in error messages popping up on my screen every 2 seconds. On top of that, I somehow successfully logged in and my Apple Pay declined to process funds into the PayRange account BUT there’s a $10 pending charge on my credit card and I’m still seeing $0 balance on my PayRange account. I called the front desk and they said it’s an app issue and can’t override the issue I’m having to simply dry my clothes. Then, why did the hotel buy these washer and dryer machines with a very UNRELIABLE app? I don’t know when the app is up and running for me to simply dry my clothes. Please bring back the quarters again. At least the hotel would have some control over these machines. This is an unwise investment and a horrible experience. Do not trust this app or machines that is connected to this app!!!!

Minor Issues, but Overall Pretty Great. First off, I absolutely LOVE the fact that I don’t have to find quarters every time I need to do laundry anymore. Seriously, it’s almost a little sad how excited I was when I used this app for the first time. A couple of issues, though— it’s usually really hard me to get my phone to connect to the machines. I don’t think that’s the apps fault; I think my laundry room just has really bad reception. I usually have to walk out in the hall or over to the mailboxes to get my phone to connect to a machine. Another issue I have, which is really just a slight inconvenience, is that the load times on the app are incorrect. The wash time on the app is about 7 minutes longer than it is in real life & and the dry time is around 15 minutes shorter, so I can’t really depend on the app to know when my clothes are actually done. Apart from those two things, I still am really grateful that I have the option to pay for my laundry with my phone. Doing laundry is much more convenient, and for that, I thank you.

Maybe do an update for this?. I really love that you can easily add money to the app and pay through the app instead of the hassle of having to get quarters but there’s one thing that is causing this to be four stars instead of five. There are times when money is extremely tight and living pay check to pay check sometimes I can’t add money from my card but I do have quarters. So when I went to go do laundry I was extremely relieved that I had enough quarters but I only had enough quarters because there was a $1.25 in my PayRange account. The dryers are $1.75 and washing machines is $2.25 and I thought I could use the $1.25 and pay the rest in quarters but turns out you can’t because it’s not enough to pay the whole $2.25 but that’s frustrating because now I have a $1.25 stuck on the app that I can’t use unless I put more money in and it’s frustrating to know that I could’ve had that $1.25 in quarters instead of it being stuck on the app. Again I love how convenient the app is but I wish you could use the small change left over that isn’t enough to pay for a load on the app so you get all your money back for laundry and pay the rest out in quarters when times are tough and tight with money. Or even when you wanna use the rest to have $0 balance on the account instead of it being stuck till you add more money.

Was great at first then it screwed me over.. I really liked the idea and app at first. Then it started acting a little flaky. I like the fact that it will notify you when your machine is about to be finished but even that is not working correctly now. I started the machine and it was showing 28 minutes on the machine but the app is telling me I had 36 minutes until it was done. Right now I am trying to do two loads into machines right next to each other. I put my clothes in both machines added to liquid soap and started the first machine. When I went to start the second machine it was not listed as an available machine. Are use the app to contact the app people to let them know but contacting them simply send them an email and I got no response. So I was standing there with one washer going in the other one not with soap all of my clothes. In the future I just rather put coins in the machine and not get stuck like that. The app keeps telling me I have some special offers and discounts but when I try to use them I get the runaround. Still no response from the app administrators.

Piece of garbage & worst customer service. Every single time of the 3 times I have used this app I have been charged twice. Then I end up having to reload more funds to complete my laundry when the original $10 should have been sufficient. I email them and sometimes they refund within a couple hours, sometimes the following day. Tonight (Thursday) the machine broke down with my clothes inside and the machine door locked. I call them and after waiting 15 min on the phone they connect me to a man overseas whom I could not understand, who tells me the machine was reported broken earlier and that I have to wait until Monday that they will be able to send a technician. I ask the guy on the phone why nobody labels the machine as broken and why the app took my payment when they knew it was broken. He tells me he doesn’t know. I ask to speak to his supervisor to get my clothes out of the machine and he tells me to call again tomorrow for that. Meanwhile the machine keeps flushing water on my clothes as it has for the past two hours. My clothes will be ruined if I wait until Monday. This is really frustrating!

Unnecessarily diffuclt. The interface is very confusing. It is very easy to accidentally send money to the wrong machine because they do not lay out their user interface in a clear and simple way. There should be an undo button that lasts for 30 seconds after you pay in case you accidentally do it wrong. Also, the default price they set is 1.75 for a “super wash” whatever that is, even though the actual price per wash is 1.25. Its purposefully confusing and unclear and makes you spend more than you intend to. On top of that, once you start a machine it is impossible to stop it part way through, which causes a real problem when the wrong machine accidentally gets started. I’m interested in an app that works via bluetooth and gives notifications, etc. but this user interface is so confusing that it makes it difficult to use and easy to use up your money on the wrong machines/types of washes.

Terrible, jams up machines, takes your money. This app is terrible because it’s ripe for costly user error. For instance, say a load costs $2.50 and you only have a $1.50 balance. You don’t notice your balance is low and you press “start” on the machine. The machine won’t turn on because there’s not enough funds and the app will now register the machine as “in use”, meaning you can’t use it until a technician comes out to reset the machine. And it took your $1.50. Scenario 2 (full balance in this scenario): You select “heavy” load on the machine ($2.75) and accidentally swipe the $2.50 option. The machine now says you need to add $.25. So you go to the app and try to swipe the “add $.25” option. The app will now indefinitely say “connecting”. The machine won’t turn on because there’s not enough funds and you can even downsize to a “regular” $2.50 load because the app now registers the machine as “in use” until the machine is reset. And it took your $2.50. It’s ridiculous that the app still sends the signal to the machine and takes your money even though there aren’t enough funds in the account to power the machine to begin with. It needs to recognize this before sending the signal, as well as give the user a “not enough funds” warning.

Pretty cool. This is a great idea, eliminating the need to get quarters (+) for shared laundry rooms. This is installed at my building as well as my boyfriend’s place, so that’s a bonus! (+) Easy to reload $ (+) Tells you how much time is left and when the machine stops! So you can go home and return for it in a timely manner (+) There are two drawbacks, the first is just an inconvenience but the second is maddening. You must have a good phone/WiFi signal to use this app. Laundry rooms are typically located in an odd place, and at both locations I can use this app, going into the laundry room cuts off my phone service, One location much worse than the other. Find myself at the door waving it around, looking for the sweet spot where there’s service AND the machines are within range. Inconvenient (-) Biggest negative aspect is that sometimes the washer or dryer in question shows as “in use” on the app, when I’m looking right at it and it’s clearly empty and ready to go. I assume this is also a connectivity issue. Maddening! (-) Bottom line is that I’ll keep using it and hoping it works, but will always bring some quarters along too, just in case.

Was a Good App. Up until a week ago, this app worked just fine. Now I have to either wait ten minutes or more for the server to figure itself out so it can sign me in or I have to delete the app and redownload it. Sometimes that doesn’t even work. This is a really convenient alternative for quarters while doing laundry. So it’s rather depressing it refuses to suddenly not work after years of use. Things I wished it would improve prior to this. 1. They have an option to alert you when your laundry is done. It has yet to work. 2. It doesn’t actually know when a machine is available. 3. It doesn’t accurately know the machine’s countdown, so it falsely reports when the laundry is done or not done. 4. Sometimes it takes four-five refreshes for it to figure out you actually have funds or to link up with the machine that you are literally on top of.

Washers not working. And you guys don’t know how to get in touch with anyone. I put 25$ credit on the app. The app doesn’t detect the washers or dryers. Called 16hours ago and had one call back. The called then hung up trying to transfer to someone that could I guess fix the problem. My cloths are still soaking in soap. It’s been 16 plus hours they have been soaking. On top of all that you took my money out of my app and gave it back. So now I have to wait ten days to get my cash back and for nothing. I just put more money on the app. I don’t understand why it’s so hard to call someone back and try and fix this . My landlord has called at least 5 times and you have not even called him back. Get you crap together guys. I just purchased these cloths a couple of days ago for a new job. This is my only day off these week. If my cloths are Ruined I will expect compensation and yes I have receipts and dates from when I purchased these clothes.

Too easy to double and triple charge. All sorts of people need to be able to use this app because all sorts of people need to do laundry and this app is not designed for all sorts of people. This after design for people who are absolutely perfect. Most things that have to do with computers PCs apps, blah blah all that stuff, have a failsafe that asks “are you sure you want to do this?” This app does not have that. It’s far too easy to swipe too many times and get double and triple charged for the same load. My neighbor and I just got these machines and found out after much time that we had paid for the same load over and over again at the exact same time. Please update your app to notice when a customer is paying to run the machine multiple times at the exact same time,So that it will ask if you really want to be double charged when it knows that you’ve already paid the main fee? Thanks

Useless App I Don’t know why they made this before was Good. They just cancel all way of paying the washing machines!!🥲, now we are forced to use this app and I already see some flaws if I’m being realistic here! They pay you twice for what you just request once, and I already heard story from my neighbors how they can’t get there money back cause they just take it from our credit card. Now it hasn’t happen to me yet but I’m trying my best no to be the next victim 💀 so I just delete my credit card when I stop using it and if I need again for the next Laundry day I’ll add it back!!. But again useless app I think using the card was just way better cause you can just refill it by adding money and if you lost it you could just buy a new and refill it for the longterm. Honestly idk why they HATING on this refiller cards. I just see that this app is just gonna get so many calls of like where is money🤨 but they just gonna ignore cause it gonna be too much. Plus this points stink get $3 for free just pay out machines till 47 days until you get to 100 point like, only 47😀 shouldn’t it be long term since this “app” is gonna be use so much?. Also check out the 1 star reviews they are so many😭😭😭😂😂😂 At the end of the day I think this whole “app” is hilarious 😆 I can’t believe it exist if you plan to make this app do better🫵 that’s all hope this helps you and I can’t believe I wrote so much.❤️❤️❤️

New fees, so goodbye Payrange. Like many other recent reviews have noted, they now charge a 25 cent fee when loading an amount less than $10. I get it, card processors charge you to handle those transactions and no one wants to eat those fees, so we pass them onto the consumers instead. However, as a consumer I don’t really care about who’s eating what fee, I care about the overall cost to me at the time of purchase and a new 25 cent fee for amounts less than 10 bucks make a vending machine soda or candy bar even more expensive than what the machine owner has already set them to. I don’t want to load 10 dollars at a time and I don’t trust any app or service like this with any bank information to avoid that fee. While the convenience was nice while it lasted, I will just reacquaint myself with cash. Who knows, I might even save some money since it won’t be so easy to blow money on vending machine products.

DO NOT DOWNLOAD THIS APP. This app is a scam and they steal your money! I needed to wash a mattress topper that would not fit in my washing machine at home, so I decided to go to a laundromat not far from me. When I went in there I was told that the only way I could pay was using this app. I was only washing the topper and did not plan to be a regular customer, but I downloaded the app with the mindset that I would only load the money I needed onto the pay app and then delete it. I loaded $10 and started washing my things. Before it was finished washing I noticed a $25 charge that I did not authorize and I was not told of any upfront $25 charge. They only way to reach them about problems you have is through email, which is incredible frustratingly. I emailed them, and they returned the $25, but charged it again not even 10 minutes later and still have not returned it 2 days later. Not only did they charge me more than they should have but their app and the machines are not properly connected. When I was drying my topper, the dryer kept stopping even though my app said I have 19 minutes left to drys my item. You were suppose to pay $1 for 24 minutes. I paid another dollar and it stopped before my time was up, only a few minutes later. AGAIN! And I had to ask the worker there to get it started again without being charged. It’s a complete scam and you cannot delete your card information once they have it. They are thieves, save yourself the headache.

Magically changing machines. It’s happened enough times that I can’t write it off anymore, the app seems to have a built in “bug” to rip off customers. On many occasions, I’ll try to pay for a machine, and just at the moment I’m swiping up to pay, the app will “glitch” and switch my payment to another machine (ie im paying for machine 3, but mid swipe the app will change machine 3 to machine 4 and my payment gets wasted on the wrong machine). Always the machines it switches are a washer for a dryer or vice versa, it never happens that it switches a payment from one washer to a different washer (cause if it did that then I could just use the other washer I accidentally paid, instead of being forced to repay on a machine I need). Since the app has no option to take back a payment or move a payment to another machine, that money is lost (or for PayRange, gained). I have no doubt this bug occurs on purpose and the developers are making no effort to stop it. Still give it 3 stars for the convenience of not needing quarters. Just wish it wasn’t designed to essentially steal money.

Super convenient—when it works. I find this app really convenient and useful. It’s also very forgiving because for a long time there would be random machines that wouldn’t work and you wouldn’t know h til after you’d paid and waited for the load to go—getting refunds for those failed dispensations is so much easier than going to the office to get quarters back, especially in Covid times. However, on a frustrating number of occasions, the app won’t work. At all. It won’t register any of the machines that are in range, or it won’t even log me in. And as a personal problem, I don’t often pay with cash, so I don’t have quarters lying around, which means I can’t do laundry, which with my tight schedule is incredibly /in/convenient. If it didn’t have these random times where it didn’t work or even register my account exists, then I would give 5 stars.

Ok. This app has been convenient for me because I hated going to get quarters and I wash at my apartment building’s laundry room. It’s not perfect by any means. They below satisfactory customer service. I’ve had to deal with them a few times and for the most part you are ok but then you get a robotic person who continues to email you the same reply over and over even though you’re asking them questions. Also, as someone else mentioned, I didn’t reload money to my count and suddenly I had over 10 dollars on my account. Turns out that they auto reload was turned on and that is something I never enabled. It must be something with their new update? Not sure because after using it for so long this has never happened. To me, that seems very shady and I don’t appreciate that happening. They have no idea if I’m going to use the app again so why did they enable that feature without asking? Luckily I noticed and turned it off but there are some people who only want to use it one time and will have to go through the trouble of contacting them to get their money back. They need to remove that from the app.

Great! (When it works). After dealing for years of having to retrieve quarters from the bank, stores, change machines at laundromats, etc, my building finally upgraded our washing and drying machines so we can pay through this app. And it's a lifesaver... about half of the time, because only about half the time (actually a little less) the app can not find the machines. So I have to keep reloading the screen to find the machines. Over and over again. Minutes will pass by. And then finally because I'm annoyed to the point of giving up or another resident shows up to the use the other machines and I don't want to look like some creepy guy just waiting around, I use the backup quarters I brought. This app should be saving me the headache about paying for laundry. Instead I dread if the app is going to work or not. It's cut down on my using quarter to half but I've still got to carry them with me when (and not if) the app doesn't discover the machines. What's worse is that it makes the process of washing and drying longer because of the amount of time spent trying to get the app going. And what can be done? I can't simply use another app because the machines where I live only use PayRange. If I could use something else I would delete this app immediately.

Great concept with potential but UNinstalling. The customer service has been great. However, the apps overall functionality is terrible. Recognizing that part of the issue may be the app, part may be the equipment and part may be the owner of the property, the review is based solely on the app!!!! For every use I have encountered, the customer service has responded quickly and resolved issues and refunded promptly. But the actual app itself is infuriating! The timers are inaccurate. The available machines are inaccurate. I even gave up on the app and used quarters on a machine and the app still registered the machine as available. The security appears to be less than acceptable as my account mysteriously is depleted of money not only on days I’ve used the app but also on days that I have not accessed the app. It should not allow for you to continue to use funds for a machine that is already in use or swipe in error on a machine in use. There are much needed improvements on this app.

Technology at its finest!. I was a little hesitant at first signing up for this app, but it was one of the best decision I’ve ever made! I work night shift so going to the bank is a little more difficult for someone like me. I would sometimes have to drive all over town trying to collect enough quarters to do my laundry. Those days are over! In a matter of seconds... I can add money to my account and do my laundry. No more carrying quarters around and dropping them in the grass on my way to the laundry room. Pay Range and the company with blue tooth compatible washers and dryers have saved me a lot of time and headaches! Thank you for smart people in the world who come up with this stuff. I am very grateful! I’m a busy mom who works a lot and is always on the go. My time is valuable. Thank you for making life just a little bit easier.

Horrible service if you have ANY ISSUES. I’ve reported multiple issues and the first couple of times my money was refunded. These last couple times -I was ignored the first time by a customer service rep named “Luke” then last night I had two machines malfunction on me, I gave a full report, there was no heat going to the dryers and LITERALLY had to air dry my sheets after failed attempts. This morning I open my emails only to find a non-considerate response about how it’s “MY JOB” to do their “THEIR JOB” for them and that I need to find the dryer technician to report the issue myself !!!!!! How infuriating- why does PAYRANGE even have an option to report machine issues if they expect consumers to do their jobs for them ? And of course the customer service rep -“JEN” made absolutely no mention of refunding my money never mind I missed a whole extra hour of sleep thanks to this mess. I will be reposting all of this to my landlord

THIS IS A SCAM DO NOT USE. I tried used this app to pay for my laundry. Everything was going fine until I tried to deposit money into the app’s account it kept telling me my card was getting declined (which there was no way that could be the case since I had more than enough funds in my bank). The next thing I knew the app had charged my bank $100 and then immediately locked me out of my account. I have been emailing their customer service CONSTANTLY. Almost 3 times a day for the past week without a SINGLE RESPONSE. Pay Range please do the right thing and refund my money that was essentially stolen from me. I have never had such a horrible experience with any application the App store. The UI looks like it was designed by a 8 year old child using crayons and a piece of printer paper. The credit card “information entry page” is INCREDIBLY suspicious and the second they had my info my account was charged multiple times. I hope this review catches your attention since my 50 emails have not. I just want my $100 back please do the right thing.

Unreliable and app spams the users with Lotto advertising and notifications. The app itself works ok when working. The concept is good and their support is excellent. But in general it is somewhat unreliable with lots of connection failures and sign in issues. In addition there’s a big privacy downside; The app sends notifications for Lotto advertising regardless of the settings being turned off or on. I believe that is in violation of Apple’s developer TOS. There is no indication before you download the app that there is advertising that cannot be turned off. I would advise any vendors that are considered using PayRange to reconsider if you want to keep your tenants happy. Good concept but needs improvement. The statement by the developer that the ad can be turned off is incorrect. The user is still spammed regardless of settings.

Great app for washer and dryer payment. Washer and dryer broke at the same time and soonest repair man I could get was a week out so I went to the laundromat and this is the app they use for apple pay/card payments. It was easy to use and pay for the machines on my phone. My only complaint is that the time for the machine on the app didn’t update when I added more time for the dryer. I was even able to get my $5 refunded in literal minutes after pre loading more money than I needed. Overall, It was a good experience with the app and was a lot better than having to go to my bank which wasn’t anything where near the laundromat and out of the way from my house

DO NOT FUND ACCOUNT ABOVE NESSISARY. They will take your money if you do not spend it within 90 days. Nothing indicated this on the app. My landlord switched providers because payrange would not provide maintenance in a timely manner. I tried to refund my balance but they are holding it hostage due to a rule where after 90 days, they refuse to refund any money you do not spend. Even if the machines are gone at your apartment complex. I even tried finding more locally and nobody uses this service. Beware! If you are an owner of a complex, DO NOT USE THIS SERVICE. You have been warned! Also they have lottery tickets in the app and data mining. If you enter your email or phone number in the “marketplace” they will sell it and you will get spammed. Learn from my mistakes. Just use the quarters if you have to. This app is borderline malicious. I feel gross for ever having to give them my personal info. Oh and the support is all bots. No humans. I can’t get in touch with anyone.

I love this app!!!!!!. I live in an Aptmnt and to do laundry is always a drag. Having to find quarters or go pull cash out then get change 😒. My Friend’s Aptmnt uses Pay Range. That’s how I found out about it. She said nothing but great thing. I suggested it to the Manager at my Aptmnt, and what do you know a few weeks after we have it. I love the fact you can upload funds, it tells you when your wash/dry is almost complete. Easy to use. When you first sign up you are given a complementary washer or dry so that was cool. I had an issue once with it taking funds when I used my free wash. I emailed them they resolved it so quick and added my fund back instantly. Overall I am sooo happy with this app. Even better you can use it for other things like vending machines. Def recommend this! If you live in an Aptmnt and still use quarters, suggest this I promise you will love it. Oh and FYI in the event you have quarters you can still use them. I’ve had only enough funds on the app just for a wash then I used quarters to dry my load.

Useless!. This is my first time writing a review of an app, but this experience was frustrating enough that I figured I would take that time. I went to do laundry, only to find the laundromat I was using did not have the ability to give quarters. Instead, they required me to use this app to pay for my laundry. First, I had to download the app, which took about 10 minutes given the poor reception. Then, I had to put my credit card info in. Then, I had to buy $10 worth of credits in order to do seven dollars worth of laundry. How is this more convenient than just sticking quarters in the machine? This is the perfect example of someone developing A needless app for a useless application which makes our lives no easier. Of course, the app developers got an extra three dollars which I will never see back for the added “convenience.”

Seems great minus one small but big flaw…. I’ve seen a bunch of really bad reviews for the service which I think are probably valid. Thankfully I haven’t really run into any real issues with the machines that use this app on at our apartment except for one feature that I can’t seem to find, which had proven to be more than problematic a couple times which is; a stop or pause button that allows you to open the washer up at any time that it’s not completely full of water and remove something from the wash. I understand the technically whatever I put in the washer is on me, but I feel like if I realize that I shouldn’t have put something in a moment after I start the wash, I should be able to pause it and open it back up and take that something out. This time I realized that I had a pocket knife attached to the pocket of my jeans literally two seconds after I hit start, and there had been no water added. It will not allow me to open it then, nor any other time during the entire wash cycle which seems kind of archaic. I understand front loading washing machines can be more problematic when it comes to water spilling out of them but I know that my mom has a sensor on hers that will allow you to open the door any time but it’s not on a “full of water” wash cycle. Maybe this entire review is ridiculous because it has nothing to do with the service and more whether or not an actual machine has the feature. Anyways, that is my review and two cents on the service.

Scam and no internet plus laundry cost more. So first off it adds charges very very very easily. Be super careful don’t swipe. I was holding my phone and my finger swiped across as I thought the app was closed, swiped 50 bucks! They have no direction and if you get confused you can easily have issues. Second if you don’t have a WiFi connection you can’t use it! My husband accident turned off our internet for everyone, no internet without a connection. Basically if the laundry mat at your apartments don’t have a WiFi connection and you can’t get internet at the laundry room your out of luck. Last our apartments went up 2 whole dollars a load for this stupid app! I hate the app once we use the 50 this app can be deleted and never be seen. It is a scam a total money grubbing scam it has nothing to offer but to make money! If your laundry mat can accept quarters do it!!! Do not download this app!!!!! Do NOT!!!!!!!!!!!!!!!!

GO GET QUARTERS INSTEAD - WORST APP EVER. In the past two years there has never been a time I have not had connectivity issues with this app. I’ve lived places that use different apps to fund their machines and I’ve never had the issues I constantly have with payrange. So many times it will get stuck on Authorizing or say Machine out of range when I am right in front of it and the machine had literally JUST took 25 cents from me less than a minute ago. Also the dryers only allow you to add 25 cents at a time for 15 minutes each and with the horrible connection I have to close and reopen the app between every time I load 25 cents worth cause there is no way any load I have will dry in 15 minutes. Every time I report it to customer service they just send autoresponse about my connection without ever looking into the situation. Save yourself the struggle of waiting for app connectivity issues in a hot laundry room and go get quarters from the bank instead.

Wonderful Application. I am really glad my apartment complex converted the washers and dryers to PayRange. I was a homeowner with her own laundry equipment for many years. Then I got divorced and found myself living in an apartment again. For the first few months I either dragged my stuff out to a laundromat (hated that - why do I always find the one with the most annoying screaming children?) with a change machine or I scrounged quarters constantly. Pre-paying for laundry this way is fantastic! I have never had any trouble with the app. I also love being able to top off the dryer - it allows me to split loads since our dryer cycle is 63 minutes and most of stuff doesn’t take that long to dry! I was glad to see when my kids moved into their apartment this summer that they also have PayRange!

Very good technology. As a software product designer by trade, the one very thing I look at before thinking of the next good idea, is how exactly the product or app will fulfill a need. How will this product be the solution to just plain dumb processes we have to deal with in every day life. Like when you rent in a downtown apartment and have a coin machine with dual ability to pay and make it work online. I’m SOLD. The product must improve their daily life somehow. If you find that need- the products like the Pay Range app that talks to your washer and dryer is ingenious actually. Not only don’t you have to run n get quarters all the time- you can just add $10/$20 bucks here and there to your account and pay for your laundry washing and dryer via the app. Gone are the days of QUARTERS. Score for me!!! I hate having to get quarters like I’d rather go to the dentist type level. So, this app saves me time, and that is very valuable to me, and instantly stifled that irritation and allows the option to avoid that disruption. That’s my review of Pay Range. It’s smart and the app works good, not one bug so far that I have seen :) and I have been using Pay Range for a few months now. A product like this is brilliant. I wish I would have thought of the idea. I love Pay Range makes laundry semi fun. LinkedIn/In/GinnyKeegan

Hi! Please read. So I’m putting all stars so that this pops up first, they stole my money! I was using the app for a few weeks and today it told me I had a negative balance?? I figured there was Maby an error so I called the costumer support and the person who awnsered was really rude and wouldn’t awnser my questions. I kept trying to tell them that I get the money from my bank and put it in there and use it right away that there’s no way it should be negative and instead of listening and trying to help they yelled at me to not interrupt them and told me if I didn’t stop “being rude” they were going to deactivate my account for me. That is not okay, I just wanted to know if there was a way to fix it and then they instead tried to push the blame onto me and wouldn’t stop just telling me my transactions that I looked at and none were pending or saying negative on at all. I’m not using this app again, this was just horrible and I ended up having to use quarters instead which I don’t mind but what the actual heck? Please train your employees better and fix this issue

Great idea but needs improvement. So I really like this idea of not having to use quarters that is one of the things I love. There a few things though that could be improved. I had no issues when paying for the washing machine. You pick your washing selection and you pay no problem. Once I had to dry my clothes is where I had a little issue. They offer 2 minutes for .25 so you have continuously keep swiping to pay. I think they should have the options of 5 minute increments to pay. I usually like 30 minutes for dry and also when I swiped to pay another .25 cents the time clock on the app to notify you did not add the additional 2 minutes. So I had to go to the machine and see how much time I had left. One more thing you have to be really close to the machine so that can be an issue when the place gets crowded. I think for now I will still use quarters for the dryer.

Be Aware. This app has worked well for me for a while now. It’s reasonably convenient to use. I recently tried to use it and was informed by the app three times that my credit card information was outdated. My card wouldn’t work. This was absolutely not true. I used the same card the day before, and the day after. This was apparently an internally generated move by pay range to force you to update your credit card information. After three tries and being told that it was outdated, and the only option was to delete and re-enter, I reentered and was able to use it successfully. But…they sent these three “outdated card” attempts to my bank which came off looking like a fraud attempt. If you want customers to update their card info, please kindly say so!!! I consider this a crappy way to treat a customer!! Then to top it off, the email support AND “chat” support are robots! This kind of thing is a customer repellant! The app has worked well up to now. Please fix this! Thanks.

Works like a charm in my local arcade. There are a dozen or so pinball machines hooked up to PayRange in my local arcade., and I play quite a bit. I’ve never experienced any of the problems some other reviewers have. It’s easy and reliable. I have occasionally found that if I lose my internet connection my balance is not updated properly, and I can even “overdraw” my account, though they’ve never charged me over it, it just gets settled up the next time I add money on my own. If there were more uses for it around my town, and they added smartwatch features so I could pay without taking my phone out, this would be a knock-out. As it stands it’s a very convenient alternative in the niche use I get from it.

Smart. I ran across this app while staying at a Best Western and needing to do some laundry . It was Simple, easy to use, and super convenient. No more pocket full of quarters or jammed up machines (which was in my case). The app even has a timer to let you know how much longer your loads are going to be even if you’re not within the WiFi range of the machines. I all so like the fact that I’m not obligated to throw down a bunch of cash when I’m only running a load or two. *** As far as experience with this goes I’m real limited and I’m not knowing if there’s enough machines available to utilize it or not but I’m hopeful that there is because it really just made sense *** Cheers ! Hope this helped someone

Good Tool, Bad System. This app is great for laundry day and makes it super simple to just tap and go, but wow if they don’t make everything regarding your account difficult. I noticed I had rewards and needed to redeem them, but in order to do that I need to verify my phone number. Should be easy, except I accidentally put in the wrong phone number earlier, and now that one is saved and I can’t change it without contacting support. I should just be able to change it and verify it no problem. On top of that I tried to just delete my account, but when I tried it said I had no emails attached which is really odd considering I need an email to even create an account. It’s bizarre to me how buggy the system is and how little room there is to correct user errors. Please fix this

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It's sweet. What else can I say?

Mauvais fonctionnent. Nul

This is amazing hurry up and download. This machine successfully stopped me from drinking water or pop. Download this app right now otherwise you can understand how stupid it is. I won't to pay for 25 dollars for the 2 dollars pop. Have to drive to the nearest grocery store over 10km for a drink. Good job.

Eh. The new version sucks the older system/ style was way better

Big coke tings. This app phat

Terrible user experience. Terrible user experience, the slider doesn’t work sometimes for no reason, the tiles are moving/refreshing when trying to select a washing machine. I’d rather pay with coins

False advertisement. This app sounds great but it shows apple pay as an option but when you download the app apple pay isnt there. Rip off. So mad.

absolute trash. nothing but horrible experiences. overpriced, the laundry machines are such poor quality. the washing machine covers laundry with lint and the dryer takes multiple cycles to fully dry a small load. frequent bugs that lead to overcharging. feel bad for anyone else stuck in an apartment that uses this system.

SUCKS. I have had nothing but problems with this app. And the customer service has done nothing to help me, did not respond to me for over a week. And have begun to tell me to do things they have already suggested which I HAVE TOLD THEM do not work or don't even apply to me. Horrible experience.

Literally the worst. I’ve never written a review for an app before but here we are. Extremely not user friendly - nothing made any sense trying to log in, add funds, create an account. It would send me a text to log in and the link would just be to download and open the app but not to log in. Somehow once logged in, it kept saying ID is missing and not optional when entering credit card info when there is no ID space?? Wasted half an hour trying to get this to work. I’m 25 and work in tech so this app is just a mess

More free stuff. This app tricked me into thinking that it was going to give me a coupon then I did the steps and it didn’t I don’t recommend this app it also doesn’t let me fund my account ONE STAR

Where’s the Apple Pay option. Not everybody has a credit card and the Apple Pay was convenient but it’s not on the app

Review. Everywhere’s buying 5 cafe the 6th will be free yet with you guy it take 7

Useless. 2023-02-04: Still waiting for my refund you thieves 2023-01-09: waiting for my credit Downloaded the app while at the hospital, added my card, enabled Bluetooth and stood in front of the machine pointing my phone like a moron to the machine … no machines found 🤦🏻‍♂️

sketchy. glitched out and wasted $2

Horrible APP. The verification message is this “ Welcome to PayRange. For verification, please reply to this text message with the following code: {code}” What is the {code} supposed to be? Login with my Google account “The operation couldn’t be completed. (com.google.HTTPStatus error 400)” What? Are you serious?

effortless cashgrab. A rip off and a cash grab, there will always be change in that wallet because the balance will never get to zero. default cash addition is $25 instead of the lesser $10 acailablr, calling it the “most popular” option, without informing you that there’s a cheaper option. You should also be able to add funds to the penny to transact. It’s a shame when you have no other choice at a hotel no doubt sharing in the easy profits, but they are making their shekels for sure. clever and gross.

Sucks. The app sucks big time! It constantly takes me money without Dispensing my product. I’ve emailed the support team twice in 3 days to help me with reimbursement and absolutely NO reply. Don’t waste your time on this app.

Paid too much. I wish you could just enter a custom amount. I was forced to get this app to do laundry while on a vacation and I’ll never use it again. Too bad I had to load pre-set amounts so that extra money will never be used. What a rip off.

Amazing customer service. The customer service is amazing, they respond within 1-3 hours. Not only that just state your reason (I.E refund) and they will have it fixed fast. I recommend this to anyone that doesn't regularly carry a credit/debit card.

This app never works. I have to basically do my laundry 3 times because the app never connects to the machines properly

This service is the worst. To landlords thinking of getting this. It works only part of the time , and is not reliable! In theory it would be the perfect app for buildings and apartments cause who has change now a days especially durning a global pandemic . I wouldn’t recommend . Sorry PayRange but super disappointed

Can’t tag NFC. I try to use the app with PayRange machines in different ferries even app show function but the machine NFC failed to my cell. Sometimes machines show cash only.

Can't use a Canadian Credit card in the app. Set my location and currency to Canada, go to link my credit card and you need a ZIP code where we have a postal code (6 digits, numbers and letters). Please fix!

Scam. This app stole my money. Too many bugs. Do not risk buying this.

No 1st free. Did not get first load free as advertised also charged $9 for 2 washers

Garbage app. Garbage app. Never works. Stuck with laundry I can’t finish. Can’t call customer support of the app isn’t working. It isn’t easy to reload and rarely connects.

Poor customer service. Machine isn’t recognized by app anymore. I emailed to let the company know. Customer service sent me the same template email with irrelevant instructions, not once reading my email.

Great, but sketchy too.. When ever I make a purchase from a vending machine it sends my full credit to the machine and then returns the unused money. I find this process to be a bit sketchy.

Still requires cc in Canada.. Tried to use this app as it was prominently displayed on a vending machine at the pool. After numerous tries to use Apple Pay (the option didn’t even appear) I contacted support. Support showed me screenshots of the American App (yeah, thanks) and then told me to enter CC data so that the app would move on the using Apple Pay. In other words, if you want to use Apple Pay, you need to enter CC data and then shooed Apple Pay. Skip doesn’t require that. Hard no to this app.

Simple to use. This is a great App. Simple to use and so many taking it for payments. Especially during this pandemic. Wish we had this option years ago.

Ne fonctionne pas avec mon iPad. Salut Cette application ne fonctionne pas avec mon iPod

Where is the operators cash chart. Since the update as an operator I can no longer see how much cash I’ve made and have to look via computer , pls bring that back !

Pay range app. This app is garbage. I keep trying to add funds. Every time I get an error message. I have contacted support twice, no response from them. Going to delete this app.

Swipe to pay doesn’t work. have to struggle with the button to pay

Tricky bastards. Why do I need spend more money than I need to buy a single chocolate bar?

Buggy. Extremely buggy and steals your money

Took my money. I deactivated my account because the app doesn't work really well. It has been 10 days and I haven't got my refund. The guy on the phone was rude and doesn't really know how to handle customer service. Don't waste time and money on this app.

Think twice about using. Shady business practices focused on getting as much of your money as possible. Don’t fall for it.

Yes?. I had a problem the machine was stuck emailed them they reacted quick and was very nice and I got my money back

Doesn’t Work. I downloaded this app to use on a vending machine. I loaded it with 10 dollars and was never able to use it. The app wouldn’t connect to the vending machine and kept switching me from the Canadian site to American site. I did all the troubleshooting I could think of with no luck. I asked for a refund because I’ve essentially donated my money to this company and they told me they are unable to help me. DON’T WASTE YOUR TIME!

Terrible App. Impossible to get support when signed in through Apple. Does not detect machine directly in front of me. Definitely making $ off me through unused funds.

Don’t bother. Doesn’t work, machine took the money and gave nothing back

Zip code field not working. “Please fix zip code and try again” in the CC field. Tried 10 times.

Quite Practical!!. Very impressed with PayRange Laundry App; especially the $0.25 payment selection for 5 minutes drying time for dryers

Never connects. I constantly have to restart my phone to get it to connect to the bluetooth. Takes 10 mins some times it’s so annoying !

Its a scam. Dont buy it it wastes your time if you try it you can’t find a machine

inconvenient money grab. app tells you the laundry’s done when it’s not, wasting time going to the machine. can only put certain increments of cash on it instead of exact amounts so it’s holding my money hostage. trash app that’s a huge inconvenience, would never recommend.

stupid machine. very stupid machine

Makes you pay multiple times in order for the washer to start.. The past 2 months, every time I go to do my laundry I get double charged. PLUS I have emailed them 3 times, and twice reported through the app with no success. Such a bad service. Please look elsewhere for your shared pay laundry needs.

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App steals your money.. I’ve had this app for about two weeks now, seemed to work great at first...no complaints, but then today for some reason in the middle of him trying to dry his clothes the app itself logs me out! I tried entering my login information and it told me that I didn’t have an email registered...okay...that’s weird...brush it off. So I go and try to re-register, but then the info that I’m trying to enter it won’t take because supposedly it belongs to another user?? My phone number won’t work, or my email...I had about $20 or so loaded into the account and now that’s gone. Deleting app and switching back to quarters. It seems more inconvenient, but it’s better than an app stealing $20 and not allowing me to wash clothes.

Amazing customer service. I realized today I’ve been having an issue with my washer and dryer taking extra money out of my account or not working and me paying 3 times. This isn’t an issue with the company or the app, but the age of the machines in my building and how they’re set up. I contacted customer service and they got the money back to me in such a timely manner. They were also so pleasant. The app itself is super easy. I love that I don’t have to get quarters out and can just use my phone.

Great concept, Half-baked execution. The more I read the reviews, the more I think this is app is somewhat of a scam. Of course it is a great concept, and I do love when it works on my building’s washing machine... However, I have been inconvenienced on more than one occasion by the app charging me for the dryer, but not actually working. I am stuck with wet clothes, and no way to dry them (late at night with no easy access to quarters to finish my laundry). The first time this happened, I called to report the issue, and the girl I spoke to on the phone was unfriendly and didn’t seem to care. She said they would send someone to fix it the next day and refund my money, via a check in the mail (which honestly seems like an archaic way to handle this situation, especially from a business that is attempting to be innovative and “convenient”). Well it has been over two weeks now, I haven’t gotten anything in the mail, and the now reoccurring problem was obviously not properly addressed by the company. Nevertheless, I hope this is an issue the developers are actively trying to fix, as I would really like to use and enjoy this app.

Save the trouble and use coins. This is the most frustrating app on the planet. It constantly signs me out, and once when that happened it told me there was no user account with my email (but when I tried to make a new account with that email address, it told me it already existed), so I had to make a new account and lost almost $20 in prepaid money. I can also be standing in front of the washers and dryers in my building, and it will tell me there are no units within range. (Bear in mind I’m using a brand new iPhone and have full service, so there should be no issue.) What prompted me to finally write a review after almost a year of use is that I came downstairs to do laundry at 1:45 and it took me until 2:15 to actual get it started due to login and unit connectivity issues. Think I’ll start trying to accumulate quarters from now on and save myself the headache.

Convenience comes at a price.. Love not needing cash and being able to easily time my loads. Downfall is that if you don’t touch the button just right you can end up with a different cycle than you want and you cannot get out of it. I wanted “Heavy” but the machine said “light”, tried to fix it several times. Tried to back out of transaction but no cancel on app ir in machine, tried switching to different machine and leaving door open of error machine. Nope. Ten minutes later it still says machine in use. Maybe if I waited an hour? No one can use the machine on any other setting until this transaction finishes.

Never got refunds. They do not refund you if the washing machines steal your money. I've sent requests for refund week ago and crickets! This app is terrible. The customer service is non existent. I have lost so much money on this app and they know you are trapped into having to use this app to do your freaking laundry. The app is so bad and glitchy, when you try to use the slider button, it takes many tries to get to connect to machine and thats when it sometimes takes the money but not start machine so you have to swipe again and it ends up charging you twice!! This is how I have lost so much money on this app! I have given up trying to get in contact with them to get refunds. Such a rip off!! But theres NOTHING you can do!!

Horrible customer service. The app is a rip off. I cannot figure out how there are so many good reviews for this app. It’s the first time were using it and it’s really annoying as F. So we pay for extra for time on the washer and dryer and the washer and dryer does not recognize it from the App so to keep putting more and more in which just means that our moneys being ripped off. Then we have to finish up the amount that we put on the app so we never have to use it again. But the scammy thing is we get to pay double for each load we want to do that we don’t want to pay double for each other we want to do!!! Customer service has been the worst. We will never use this crap rip off app again!!!!!!!!!

Great app and human service. I used this app in an emergency vet hospital when we thought our doggie would be there for a while for tests and treatment. We used the vending machine once but then our dog died and we had no reason to be there anymore. We asked for a refund of the money we hadn’t used and got a very kind and quick response, with complete refund no questions asked. I hope to see this app in more places so I can use more vending machines without a card. The app worked perfectly on the machine. Thanks for the great system and service.

Terrible interface. Good concept but poor execution. The apartment building I live in uses this app as a means of payment for the laundry room. However, on multiple occasions Ive paid the $2 fee on a working machine to have it instantly go out of order after I pay and lose money on the transaction. Also, I paid for the top off for a single garment I needed to dry and it did absolutely nothing except take .25 cents off the $2 fee. In addition, the app is difficult to use and uses a sliding bar to confirm transaction which usually takes multiple tries to work. Lastly, upon trying to reuse the idle washing machine after completing a load it says washer unavailable/out of range while all the other washers are popping up perfectly fine.

Horrible App. This is a horrible app and I hate it. It never works/never connects to the machines. I have to slide for payment multiple times for it to work. And it’s every single time I go to use the app (no matter what machine I use) it never connects to the machine and it takes me three/four times for it to work. It logs me out of the app all the time and I have to log back in. It’s so incredibly frustrating and makes me hate doing laundry because there is always a problem with the app. And my apartment complex forces us to use this stupid app, so I can’t do my laundry any other way. I would never recommend this app to anyone because all it does is cause problems and makes doing laundry harder. I wish we could just use quarters. And I’ve spoken to other people at my apartment complex and they think this app is horrible as well.

One of the best apps around.. Everything about this app is beneficial to anyone who has to use coin laundry. It’s convenient so you do not have to have quarters at your disposal. It surprises you with offers of a free wash or discount from time to time and it allows you to extend the time of the dryer a quarter at a time. If you have an issue with something (like when the water here was shut off) it was handled in a timely matter. However the best part is it tells you when your cycle for either wash it dry is about to end. Just love it !!!

I thought it was great until now unfortunately. You send same response every time and not once addressed this issue and that is really bad customer service. I rarely leave these type responses but this time it’s warranted. Especially when I’m explaining what happened and you’re sending me the same response to the issue that was on your end. I spoke to Apple Pay Apple cash ppl on the phone. I did it exactly as you instructed and used Apple cash, but *your* program didn’t take my Apple cash money. I’m almost insulted that you actually sent me a third picture of instructions on a third email to you about what you kept sending me. That tells me you never read my email.

Very convenient, great support. The app is super quick and easy to use, works as expected, and lets me not have to worry about carrying cash or my card to the vending machine at work. One time a vending machine charged me but didn’t dispense the item so I reported the transaction in the app (which opens a ticket with support) and tried again (the second time it went through.. 99% sure it was an issue with the machine, not the app). Within minutes I had the transaction refunded and I was a happy customer. Thanks!

Not what it’s hyped up to be. We got the app to help at the laundromat to avoid collections of quarters. This is the good part. We travel frequently and the app says “Worlds Leading Way to Pay” and “Use PayRange to pay at thousands of vending, laundry, arcade, parking, coffee, and other supported machines”. The bad parts. Reloading a dryer for extra time didn’t work until a full 10 minutes had passed when the app finally recognized the cycle had ended. And,... In four communications with PayRange they have been unwilling and possibly unable to share location or names of other vendors employing this app. ??? I would have thought they would proudly share the news. Clearly then, this Laundromat is their only location. So their claims are false and misleading.

Worst App Ever!!. It doesn’t consistently work. It steals your money and needs wifi to keep going which is inconvenient when your apartment laundry room is in the basement. It has taken me an hour to over an hour to get the app working. My wet clothes were sitting in the dryer for an hour because I kept having to walk around my building to connect to wifi to get the app working. That wasn’t the only time that that happened. On numerous occasions the app hasn’t worked. Also, multiple people in my building have complained about the same issue. On top of that, due to the coin shortage, it’s harder to get quarters so people rely on apps like these to make it more convenient but instead it’s a waste of time and it’s unreliable. Please fix it. Thanks.

Good idea, decent execution, horrible user interface. The idea of the app is great, it makes paying for the washing machine at my apartment easy. But the execution of the user interface is where it all goes wrong. There are simple changes that could’ve been made to the interface of the app to make smoother and more assessable. There’s a subtle change when trying to sign up vs sign in which could lead to frustration. Also when trying to add a payment the app was a little glitchy and keep going to a different screen. Again this is a great app but maybe if the development team spent a little more time thinking of the user the app and creating a fluid experience t would be exceptional.

Completely Useless. What a completely useless app. I put my phone number in and tried to get a text to create an account. Never got a text. Tried multiple times. Emailed customer service. They were not helpful at all. I got standard cookie cutter responses that did not actually address my real problem. I STILL do not have an account nor any sort of actual real help. Although I do have multiple texts telling me my phone number is already linked to an account and sends me straight back to the app where it wants to send me a text...back to quarters it is...😞

When I find one & it WORKS —it’s great. When I’m able to FIND a machine that uses Pay Range it’s great— even better when it actually syncs and works. First found this app whilst at the LA ZOO & couldn’t find another until dropping someone off @ the Metro Rail station. So I was excited to find a snack/vending machine in YYC (Calgary Airport) that accepted Pay Range WITH things this American really wanted to try. Highly disappointed that it wouldn’t sync or work although I have an account w/money sitting in it, since I’m unable to locate Pay Range machines. It loses one (1) star for not allowing me to locate machines that accept Pay Range & one (1) for not syncing properly. Each time I’ve used Pay Range it’s taken at least five (5) minutes to actually sync @ get my snack/drink.

Pleasantly surprised 👍🏼. I was pretty skeptical because the app wasn’t working and the drying machine over charged me. I left a message to customer service and they were able to refund me right away and also is ordering someone to take a look at the drying machine—to fix any connection issues between the app and the dryer. Like most businesses , it’s run by humans and sometimes can make mistakes. I’m just really happy with how customer service handled it very quickly and thoroughly. I don’t typically leave reviews but felt this made a difference for me. I will definitely be using PayRange more regularly. Thanks again!

Works fine but notifications are impossible to figure out. My apartment building switched to PayRange electronic payments a while ago. It gets the job done and it’s nice to not have to bring my card every time I need to wash, but for some reason I’ve never been able to turn on notifications through my settings. The marketplace is a scam and your email gets flooded with ads and bogus offers, it’s pretty impossible to get credits unless you want to download a bunch of weird gaming apps. I did an offer once and never got the credit to my account which was annoying because I spent a good hour or two figuring it out. In general, it’s fine. But overall, could be better. 🤷🏻‍♀️

I hope your laundry room isn’t in the basement. …because I have no cell signal down there. This app only works by connecting to Bluetooth but you also need cell service/WiFi, I.e. you have to be near the machines but with service. I do not think it is a good design. I wish they would just have the machines online so I can check one out when I have service/WiFi and then walk down to the laundry room to use the machines. They’re all just sitting there unused, taunting me, the man with all this laundry I need to do. If you are a building manager considering getting this app/machines for your building, don’t get it if your laundry room is in the basement. I miss going to the bank to get quarters because then at least I could actually use the machines!!

Convenient. App is very easy to use! I love that the app allows you to reload an amount of your choice so you don’t have to worry about getting coins for laundry or adding money that you don’t have. When I accidentally added money to my prepaid account twice I sent an email asking if it was possible to get the $25 it charged me back and I very quickly received a reply back from the customer service team saying that they refunded me the money. Thanks to John for the friendly and quick service.

Great Idea, awful app. When my building finally switched from the old quarter-method to the PayRange app I was initially excited. It did not take long for that excitement to fade. The app is more prone to “eating quarters” than the traditional method. It is incredibly common for me to be charged in the app without the payment registering on the machine, forcing me to pay a second time. Also, the in-app time estimates for the washer/dryer are not even close. It is very common for me to get a notification about my laundry being complete, only to walk to the laundry room and find the machines with 6 minutes left. In addition, after paying for a wash/dry it is common for your app to regard them as someone else’s, not allowing you to see the remaining time, or edit the wash settings. Lastly, the app charges a fee to add any amount under $10, which is pretty lame.

Taking and holding your money and paying no interest. The way this company sets up a wallet is intentional. Rather than make a charge for the exact amount, you fill a wallet. The smallest amount you can add is $5.00. So if you have a $2.75 load of laundry you have to leave that $2.25 in the wallet until next time. I saw this app for the first time yesterday when I went to buy a pack of smokes at my neighborhood bar. I was bummed - instead of just putting money or my credit card in, it took several minutes to dl the app (in a slow cell spot), go through the whole rigaramole to validate and provide a payment method, and then find that I have to leave $3.50 in my wallet That’s $$ that they have, that they don’t pay interest on. Imagine how many hundreds of thousands of $$ linger like that in their wallets - and what they can do with it by funding short-term, high interest rate loans, for example. So, two stars because I eventually got my smokes, but only two due to the predatory nature of their wallet system

Not a good app. First of all you may be forced to use this app if your apartment is using this for their washer and dryer. But also there is a big problem with the app. Once you add money to your account, there is no way to get that money back. So in my situation I put money into my account and then my apparent decided to replace the washer and dryer. But instead of using the same company they chose someone else. So now I have to download a different app to do laundry. Which means this app is now useless to me and my money is stuck inside the wallet with absolutely no way of getting that money back. DO NOT ADD MORE THAN $10 at a time so in case this happens to you then you won’t lose a lot of money.

Almost good. It did work, and it did save me from having to deal with quarters. It has another one of these stupid accounts where you pay more than you need, and pay from there instead of charging directly. If you think you are going to be smart and just charge what you need, there are fees. If you enable notifications, it won’t notify you when your machine finishes, even though the app knows how much time is left and can do that. It will however, pester you to turn on “auto reload.” Once you turn on notifications in the app, the option magically disappears, forcing you to go into your phone’s settings to get rid of them.

Good idea, no customer support. I love the idea of payrange and the ability to pay using my phone instead of lugging around change every time I want to do laundry. However.. it’s ridiculous to me that every time maintenance comes out I lose my account and have no way to get it back. It worked fine and then a day after they came out my account suddenly vanished. Customer support never got back to me, calling the number resulted in no help either. So far I’m out 8 dollars with no way of getting my money back. Like I said, I love the idea behind it, but not being able to keep my account for errors that don’t even make sense, let alone being able to get my money back is a little ridiculous.

Horrible customer service, doesn’t update properly!. This company keeps saying my bank disputed a charge, so they kicked me off my account. I have called my bank multiple times and they said it is untrue. The customer service just keeps saying once the dispute is reversed, that my account will automatically be reactivated...Yet there is NO DISPUTE!!! So now it is fraud because they have taken $15 from my account and won’t let me access it. The customer service is providing no help. Also they won’t let me or my room mates create a new account. They keep saying there is an error and to email them, and when I email them, they don’t help me. I would rather use coin laundry. This app is awful and if you run into any issues with them you will have to contact your landlord not them because they are of no help!

Can’t pay for my Laundry- apartment complex. My apartment building recently switched from a coin operated laundry to this and it has been a nightmare. In theory this is great and maybe the app works better with other units. Our building has laundry in the basement for reference. The app will log me off the second I get down to the basement, does not connect to the bluetooth on the machines, and will not let me log in. Just today, I spent twenty minutes actively trying to pay for a dryer before I gave up and decided to air dry my clothes. If you need this app in a space that doesn’t have perfect signal, don’t bother. It’ll take less time to hand wash your clothes and you’ll be significantly less frustrated. I’m now actively looking into laundromats on my phone so I can delete this app forever.

Not worth it. This app has done nothing but make everything so much harder on me. It steals money from me bank account, when I try to upload 5 or 10 dollars it takes out more, it has caused my bank account to be overdrawn twice, now, half the time I pay for a wash or dry and it takes my money but doesn’t actually start the washer or dryer, and they refuse to refund my money or cancel a pending transaction. Because of them, I have lost money, I have had to call in to work, I have missed important events. And it has effected my relationship due to me not being able to wash clothes and having to owe my bank money that I shouldn’t have to owe. I will never use this app again, and not only that, I will be contacting my lawyer and doing what I can to hold them accountable for the amount of debt and trauma they have put me through.

Poor customer service and incompatible with iOS 15. The app is incompatible with iOS 15 and in particular, iCloud Private Relay. I reported the bug early in the beta and they did nothing but essentially tell me it was my fault for being on beta. I was simply just filing a bug report. Now that iOS 15 is public, the issue still persists. And their advice is to turn Private Relay off. They still refuse to accept a bug report and have made no moves to resolving the issue. Private Relay is still in beta, but the lack of concern and seemingly lack of willingness to update their app to work with all iOS 15 features is just good App Developer behavior. I will continue to file reviews for every update until the issue is resolved since going through the regular bug reporting path results in nothing.

Super handy but WiFi connection shotty. Super simple app, easy to use and load, really amazing not having to get quarters and wanting to poke my eye out to find someone who will give me quarters. WiFi connection with machines not ALWAYS super responsive and sometimes you gotta do some troubleshooting on the app or close it out in your phone but overall a super app. I will say the deals they offer also don’t usually kick in for me so I’m always paying full price for laundry even when it says I’ve taken advantage of the deal. Maybe I’m doing something wrong but that’s a bit of a bummer. :(

I use this app for laundry and it’s a million times better than the old way. I used to have a laundry card that could only be loaded using a crappy machine with cash, and only in specific odd increments. Then we upgraded to app based machines that use PayRange to pay. It’s soooo much faster and easier not having to mess with cash, plus it’s actually possible to refund remaining balance afterwards. My interaction with customer service agent Erica B was very fast and pleasant. I recommend this app to everyone.

Bugs to be fixed. The app works as advertised for the most part. It has a bug where it does not communicate the wash setting to the washer properly. I will pay $12 on the app for hot water/heavy duty wash but it still leaves a balance due of $1 when I make that selection on the unit itself. 5 times I lost out on $1 because I used this app instead of cash. I contacted the developer the first time it happened and was quickly issued a credit back to my account with no issues but that is the only washer I use because of its size and it is too much of a hassle to contact them every time that happens.

Convince for some at a cost to others.. I appreciate the convenience of this app, which allows me to do my laundry without the hassle of acquiring and remembering to bring change when doing a task which is a huge hassle for me as a person who struggles with executive functioning due to neurological issues. It helps me maintain my independence and the neat, orderly appearance which is important to me so that I can function in society and soothes my central nervous system. However- when the app dysfunctions it creates a situation that is a huge barrier. I am fortunate to have my laundry in my apartment building, but others are not as lucky and this I know is a major problem when you forget change and the app malfunctions. Additionally, addressing this requires contacting the owner of the machine by phone and speaking verbally, something not everyone is capable of- not to mention that in the first place, you need a phone with service to do any of this. Overall, the app and service has great potential, especially in light of the coin shortage we are currently experiencing. However, the people who need it most are likely to find it just as much of a hindrance as a help.

Do Not Use. This app is great, in theory. But, it does not perform as it should. You have to force close the app multiple times to use the machines. At first, it won’t even detect any of them. Then, it’ll only show a few and you’ll go through “machine in use” so many times you’ll want to scream. It doesn’t matter if you’re on wifi or not, the app is just trash. Then, they have offers- $2 off for the machine. You have to flip the screen to redeem then. By the time you flip it back, you get the “machine in use” message again so you never get to actually use the coupons. I hate this app. I’ll stick to using quarters.

Don’t believe the good reviews!. I used this app for a laundromat at a complex that I was living in temporarily. The app glitched VERY frequently, and I would have to force quit it multiple times before it even detected the machines – sometimes the app wouldn't even detect any. And don’t even waste your time on the QR scanner because it doesn’t work. To top it off, the company refuses to refund your unused balance. I emailed support and they literally copy and pasted the response that I questioned. Terrible customer support (if you even get a response) and ridiculous “policies”. Had I know this before using the app, I would’ve travelled further for a different laundromat. Wish I had read the recent reviews instead of the “most helpful”.

Get rid of slide feature. For some reason it’s not sliding on my iPhone that has a screen protector. Update: it works if I turn my phone sideways. I would say something is up with my finger but I asked someone else to try using their digit and it worked on her phone but not mine - I don’t have the issue this badly with other apps but I feel like I saw some improvement when I used it again. I would like it if I could add more than one card. Also the timer on the app starts from when you pay vs when the machine time starts. It would be cool if somehow it could be the same but the machine isn’t that advanced so I get the limitation.

My Bluetooth is on though.. Often says Bluetooth is disabled even though I have my Bluetooth on. I buy from the same vending machines at work 2 times a week. Usually takes me having to open and close the app 10 times before it works. *Edit: Took it down to 1 star and deleted the app. Just gave it $5 just for the “Bluetooth Disabled” warning to not go away. Bluetooth was still on. Even went to settings and hit Reset App on Launch. Had to sign back in on launch and still got “Bluetooth Disabled”. It was freaking on. This is not the only time this has happened. Screw this app. You’ll never get another cent out of me.

Steals money. This app needs a serious overhaul. On a fairly regular basis, it will add an extra quarter when I’m trying to get the washers going, and have it do the “super cycle” setting. This is irritating both because it’s spending money I did not authorize, and I now have to wait an extra 20 minutes for my laundry to be done. There needs to be a cancel payment button somewhere. I’ve also had it, on two or three occasions now, add WAAAAY more money to my account than I asked for. Just a few minutes ago I carefully selected the $5 option, and then it goes and adds $25!! Absolutely outrageous. In every single situation I have been very careful to select the option I want, because I know it can act up. This has not been user error. This needs to be addressed, it is not acceptable for an app that handles money so much to be glitching like this.

Deceptive shady tactic. The developer was quick to address my complaint and I am very pleased with their prompt and courteous response. Upgrading to five stars. I first wrote to say: “Update says “preload as little as $1”. Does not tell you that for uploading $5 or less, you now will be charged a 25-cents “fee” Had I known, I would not have updated the app. Deceptive shady tactic. Shameful.” They fixed that and wrote to say: "We realize we didn't mention the fee in the release note, so we updated to reflect that. Thanks for the feedback."

Not sure how this app has 4.7 stars.... TLDR; doesn’t work 75% of the time. Don’t waste your time. Just use quarters. Just moved into a new apartment with coin laundry. Found out you can use this app to pay via card instead of having to get coins. It is the best idea ever but I hardly works. I was able to wash my clothes fine with the app, but no matter how many times I tried or what machine I tried, the dryers didn’t work with the app. I paid for the dryer, and the app took my money and said it had started but the dryer never started. Tried to cancel it due to it not working, couldn’t cancel it. I tried every dryer and I even uninstalled and reinstalled the app. Tried a different internet connection, tried my data. Wouldn’t work. What a waste of my time. I had to go hunt down quarters on a Sunday. Will not be using again once the money I loaded on here is up.

Improvement. Overall, this is a great app. Fast transaction and great customer service. One thing I would love to see improved in this app is smaller payment for washing machine. I usually custom the machine to wash different type of clothing but not having the ability pay smaller amount such as $0.25 forced me to either use a less expensive setting or pay an extra $1.50 for additional setting that sometimes cost less than that. I would recommend adding the $0.25 paying option or another option is to let customers type in the exact amount they wanted to use. Thank you

Great when it works. This is a great app and makes my life so much easier….when it works! 3 times now it has locked my account. Twice because I was adding money too often! What? Most recently they said it locked because of too many log in attempts. Nope. I had been using the app for 30 minutes and again was attempting to add more money to my account. I run a business with this app and it’s so frustrating when it shuts down. I really hope they can find a fix for this. Also when this happens there is no one to talk to. I email and it takes a day to get back to me. Other than that, this is amazing!

Game changer!. No more quarters! No more having to get change, loosing it, not having it. Totally liberating! Now I can do laundry whenever I want, no more having to worry about not having enough quarters, super easy breezy! Just walk up to washer and dryer, swipe up and boom! Safer, more secure and effortless. I wish everything used this! The support staff is super helpful, got back to me in less than 24 hours and refunded a mistake on my part. Things I would love to see- timers and alerts for then the load is done. Apple Pay support and alerts when a machine is open.

App Works Fine, Machines Are A Little Sketchy. Used a vending machine at a hospital ER while waiting for a loved one’s tests. The app works fine, easy to sign up, add money, connect to machine, etc. Only reason for the 4 stars is bc it’s extremely suspicious to me that both the card reader and cash input wouldn’t work, forcing me to use the app and load on $10. I asked for a refund of my remaining balance through the easy to find help page, however, and heard back minutes afterwards from the company, saying that they WILL refund the balance. Appreciate the app’s ease of use and the quick response from customer support, but do NOT appreciate being forced to use the app instead of cash or card.

Very unstable at my location. I’ve started using this app at Clean-O-Rama on NW Thurman in Portland,OR. The app is very unstable at this location. I usually use 5 washers and one large dryer. I pay for two or three machines, then the payment slider won’t work. I refresh the app, I sign out, close the app, turn off the phone, turn things back on and sign in again, sometimes several times before I can make another payment. It makes time estimates for the dryer that are not accurate, and if I need to add dryer time I have to repeat the above process several times before I can restart the machine. I have spoken to management and they are aware of the problem and just shrug shoulders. When my prepay amount is used up I will delete the app and start using quarters!

Clunky, counterintuitive, crappy. The title basically says it all. It is very easy with this app to put extra money on the machine when you don't want to, put the money on the wrong machine, accidentally add super wash, etc. It took them forever to get it set up in our apartment building, and initially it swallowed my girlfriend's $10 that she put on it. It took two months to get a refund. Frankly, it is not ready for prime time. The underlying development seems fairly solid, but the user interface is just not making it. Try harder and then ask for another review. Contact me if you want a more detailed analysis of what is wrong with your app. Dropping this down to one star because they are trying to block me from giving a negative review.

Please give me the money back. So my apartment building recently changed the method of running the washing machines into utilizing this app. The washers work fine, but dryers have huge issues. Even with the app clearly indicating $1.50 to run the dryer, it registers on the machine that only 25 cents were added into the whole amount. It took me $3 to realize that you have to constantly feed the machine in a bite size 25 cent amount from your account to register on the dryer itself. So it took approximately 10 minutes to figure out and I’m down $3 for what the app should have either notified or at least it should’ve given out more clear instructions. All in all that sucked.

Pervasive dysfunction. I would love to write a glowing review for this app, because it has a good premise. Unfortunately it’s not worked well for me at all. The main repeat problems have been these: 1. Takes a really long time to boot up, like 2-3 minutes long. 2. Often (but randomly) requires me to re-enter login info, which it then may or may not recognize; I’ve probably gone through three or four passwords. 3. Most annoyingly, has a really hard time “seeing” the machines around it unless it has just started up. I can’t tell you how many times the iPhone has been sitting *on top of* the washer as the app is telling me there are no machines in range. Solution: restart app, triggering issues 1 and 2 above. 4. When the machines do finally show up, the buttons you press to pay for them tend to freeze, until you refresh the search for machines-in-range... cue issue 3 above. So normally while doing laundry these days I feel like I’m running a gauntlet of glitches with this app, and end up whacking the screen with my finger in frustration at all the time I’m wasting. Not good for anyone.