Simplii Financial App Reviews

Notification badge stays on. With the latest release, there is always a 1 notification badge on the app icon. I’ve logged in and do not see any notifications that are unread. Anyone else see this happening?

Need update. This has not been updated for long! Please update because ios9 is out and this is for ios 6!

Deposit feature does not work please fix. Deposit feature does not work please fix

Just does NOT work for check deposit. When you are asking customers to try the photo deposit, please at least make sure it is working. Nobody will help you developers for testing. Funy!!!

Why no reviews. Why no reviews

In general, nothing amazing. Bank is still profit centric. In general, nothing amazing. Frequently goes down so I can’t make payments and things. Then I am late and causes a problem. Poor attitude towards west as that is the excuse for the system to not work early evening. Cut off is waaay early evening to send payments, so although they are sent on time, the bank decides to hold them for another 1-3 days, before SENDING, not the other bank as they like to blame. Exorbitant ‘bank’ fees when some company decide to withdraw twice and more than supposed to. Their like to gouge you when others screw up or something doesn’t work out perfect. Overall another lack lustre, profit oriented monolith bank. People that give positive feedback are the ones that used to pay and allow banks to be banks. I expect customer service and support. Their attitude towards customers on the phone is, hey we do that because we can, we don’t care about you. Their attitude towards security after they got caught with their pants down is painful. You basically always have to authenticate via text or call. You basically must have a cell phone to use this banks and you have to give them the number. Constantly goes down with no access, or info is not up to date. It’s really just very meh. Search around for others. Tangerine can be gooder in many ways. They claim to have won awards, the ratings on the App Store show a very different story, beware.

Pc financial master card. Why is there no way to sign in for the MasterCard service? Please add this on the next update.

Functional but not great. It’s functional overall, but it’s like any other Canadian bank: looks like the UI and tech are 5-10 years behind global standard

Unfortunate. New design is an eye sore, will be transitioning to the mobile browser, hopefully that hasn’t changed too

Doesn’t work on iPad. Try to open app and it tells me to download, press that and up comes the app. Press open and it tells me to download. And on and on and on.

Basic App. Basic functionality. Does what it needs to. No glitz and glamour but that's what the PCF brand is all about.

Hoping for transfer to credit from chequing. I’d like to be able to directly ‘transfer between accounts’ from my chequing to pay my credit card. Right now you have to do a bill payment to your credit card which has a delay of a few days. Hoping this is a feature soon.

Ads popping up as in trying to get things done. Interface cumbersome, navigating to get things done quickly and efficiently affected by large panels popping up screen advertising new products and services.

App is useless. The app has been useless for the past 1 month. Since iOS8 launch it has not been working on my iPhone and I have reached out to them on Twitter however it seems they don't care much to address the issue.

No IPhone 5 support?. Hello.... The phone has been out for a while and you forgot the taller screen? How long before we see the update?

Won’t let me sign in. This app has been forcing me to reset my password in order to log in for the past 3 - 4 months. I have contacted customer service via messenger and they say they are aware of the issue yet no fix has been implemented 3 months after their reply. Are you kidding me? This is a banking app. Try to care a little more.

Good overall. The interface is still slightly bloated, but functionality is all there. The UX has improved this year and I am hopeful for more improvements to come.

Great feature added but no iPhone 6 support. First of all, thank you for the cheque deposit feature, it's really handy! But if you were able to manage such a feat, why not add something as simple as iPhone 6 support as well? The UI looks bloated.

2-bit App. Cheque deposit does not work... Joint account cards are not saved, so you have to have your bank card with you and enter the mega-digit number each time you switch users. The app is only of value to PC Financial to say they have a mobile banking app; no value to their customers!

Awesome app. Thx CIBC

Crashing. The app crashes every time I click "deposit"...

Excellent functionality. I have no issues so far.n the heads up of any updates are given quite in advance.

Notification not going away. Although I don’t have any notification, app is still showing 1 notification on app. Might be a glitch in app

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Poor customer service and predatory fees. Go to a bank that doesn’t charge ridiculous banking fees. And that has good customer service, their reps are incredibly rude and condescending. Worst customer experience I’ve had with a bank by far.

New update doesn’t work. I’ve tried numerous times to download the new updates. It won’t work. Now I have to go to Simplii online and enter my card every time instead of just using the app. Very frustrating

Why????. Why the change in colour schemes? Just keep it the same as my bank card. Who are you marketing this to and what age group? The icon is totally unrecognizable. Did some tacky cell phone company buy you guys out. Just change it back to the way it was. This is an eye sore. Fluorescent every thing. Lol.

Please get rid of the 1. Two updates ago i got a notification of a promo and despite looking at all the promos u send me the app will not get rid of that 1 notification on the icon. It’s maddening. Please help

Mobile app experience. This bank’s mobile app is the worst I’ve used compared to other online banks. While the overall service is okay, the app design is far from ideal. Setting up bank-to-bank transfers is especially frustrating—you have to mail them a printed void cheque just to get started.

Latest Update Won’t Load Passwords. Latest update doesn’t work with IOS auto fill passwords any more. I’m so disappointed that it’s now so onerous to log in. I have to search my password every time then copy and past it into the app. I have faceID turned on and it still doesn’t work. PLEASE FIX IT.

Ads Galore. I see an ad every single time I launch the app. the ads take forever to load and are full screen blocking access to all banking applications. it’s sad.

Beauty over Function. Simplii overall is a wonderful bank. But I’m glad this colour scheme update was more important than an app that functions. Can’t apply for new accounts, can’t pay bills, good thing I don’t need access to my banking I guess. But hey, at least it’s pretty

Worst Services. worst banking services ever.. the custom help line number is just a joke. looks like there are some uneducated people from Phillipines are working from home who have no idea about banking. How did it even qualify as a bank

Annoying offers. I use this app when I need to do something with money…and the quicker and easier I can do it the better… But the folks at simplii think that must be there for fun and take the opportunity to push full screen ads for their products requiring me to dismiss them not once but twice. And the second dialogue is so annoying it makes me angry … it may as well say - “I’m a big dummy and want to turn down this incredible product”. Just let me do my banking please.

Updates don’t work. I’m not impressed. I can’t move money with the new update. This app is useless and I’m going to have to wait til I have a computer available to do my banking. Please fix this.

Shawna. I can’t stand this bank or app. I’m on the west coast, the bank system updates on central or Ontario time, so I am constantly unable to access my money due to the bank updating. I’ve never had this problem with any bank in my life, and it’s not even that, it’s other things that cause me to not be able to access my finances, with no clear reason. Horrific bank, but hey I’ve never been on hold more than 3 minutes trying to get ahold of a customer service representative so that’s the only good thing

Never working. This app is a joke, it never works..

Fooo!!!. What kind drugs designer is using? Pink, app icon I ugly. Looks like it’s time go to more conservative bank.

The color scheme is horrendous. This is just the CIBC app reskinned with a horrible color palette. Where is dark mode? Why doesn’t this app respect the OS setting selected by the user? This is app design 101. Also, why is a banking app giving me large notifications on the top to watch some stupid video? How about you concentrate on just banking functionality and stay out of your social garbage.

Please fix app badge glitch. My Simplii app has a “1” badge on it and I can’t make it go away. I had hoped today’s update would fix it but it hasn’t. I can’t for the life of me figure out why the 1 is showing up … I’ve looked everywhere inside the app. Drives me nuts. Thanks.

Horrible UI. The bank’s new colour scheme is awful (hot pink and neon green on black) and makes my eyes hurt. If you insist on sticking with these awful colours, tone them down or give app users the option to enable a less ugly colour scheme.

Immature app. Transaction search is buggy, does not find anything by amount range. Plus, it’s limited to 13 months only, which is very inconvenient for filing taxes (15 months is needed at least).

Gone from my home screen. They’ve spent a fortune on rebranding to try to convince us that they’re some radically different banking service while in reality they’re nothing more than a no-frills CIBC. In the process they transformed their app into a juvenile Barbie-themed mess and sent their mature customers to Tangerine.

Unknown notification badge that won’t go away. Title. Went through the entire app to look for source of this notification, but nothing. Tried restarting phone. Tried deleting and reinstalling app. Badge won’t go away. Sent a message to app support months ago and got silence. Surprising that such a basic function of an app - to accurately indicate whether there is a notification - can be so hard to get right for an online-only bank.

HORRIBLE. The new update is atrocious, my eyes are dying. Does a hot pink logo really look like a banking website to you?

Get rid of the banners at the top. The announcement/promotion banners at the top should be able to be clear by the user. They take up way too much of the screen!

Can’t add new contacts. For weeks I have been unable to add new contacts to send e-transfers. Every time I get an error message and it won’t send me the verification code. FIX THIS!

Notification won’t go away. Love this app but on the Simplii app icon on my iPhone I have what looks like a notification (a red number one in a round circle - the same way you’d see a 1 on your texting app icon if you had a message). I can not find anywhere in the app that I have messages or notifications and cannot make it go away. I called in and was told to remove and redownload the app which I did but the notification symbol did not go away. Please fix this bug!

MAJOR ISSUE. Verification system does not work!!!. I’ve tried this multiple times and even called the support line. I’ve got the right settings and it still doesn’t work. I’m traveling now and using WiFi so the iPhone push should work but it doesn’t. So now I can’t manage a new bill payment. This is a MAJOR ISSUE!!!! I’m so frustrated. I should be able to add bill payees without being barred because your authentication system doesn’t work!!!!

Rebrand?. The simple colours were nice. In my opinion the rebrand colours do not represent being simple being how flamboyant as they are. It doesn’t make sense for your brand. You are called Simplii for a reason.

App badge always on. The app always has a 1 on it, a notification indicator. I’ve scoured the app, including looking at the offers and I cannot find a single place where there is a notification. I don’t want to turn notifications off in this app because it’s my primary banking. What the heck?

Freemium Banking. Constantly annoying me with Special Offers! and Don’t Miss Outs! when all I want to do is pay some bills. And then they make it hard to find the “dismiss” option because they want you to click Maybe Later! instead. They clearly recruited their UX/UI designers from those nasty “freemium” data-sucking games. Evil, customer-hating software.

Crap. Its bad, never lets me log in, itll let me log in like every 20 times i try to

App now gives marketing notifications. The ‘buy more of our products!!’ intercepts are already excessive and flat out break the app on login, but sending push notifications and an app badge that doesn’t clear about how I should sign up for their credit card? Way too far. No app should ever be using notifications for marketing, but a bank app? That can’t even send the two factor authentication notifications? Get real.

Won’t let me log in. I haven’t been able to use this app for months. Every time I try to log in it doesn’t accept my password — it asks me to change it. Even when I change it, after a couple weeks, it does the same thing. I don’t want to change my password anymore. It’s really annoying. Don’t bother with the app.

Rarely lets me in. Almost every time I try to log in (not every time but MOST times), enter my password and get a pop up that says “We’re sorry. We are unable to complete this request. Please try again later. (0001)” . I’ll then go and log in just fine on my mobile browser or laptop, so it’s not a password issue or any problem involving typing in the wrong information. Just a completely dysfunctional and useless (literally) app. Extremely frustrating. Please get it together. Embarrassing look for simplii. Total garbage honestly.

Closed Accounts due to rebranding. As a serious adult who couldn’t believe the garish colours on this rebranding, I closed all of my accounts and GICs this weekend, and moved to CIBC.

How to get rid of unread notification…. I have checked everywhere in the app and I don’t know why it still shows that there is an unread message/notification/note! Please help to get rid of it.

Use pc financial, Simplii is total garbage. These people couldn’t be worse if they tried. I was originally with pc 25 years ago but somehow ended up with that account with these simplii morons. Garbage. I gave them a chance for YEARS but they keep setting the customer service bar LOWER AND LOWER. If you’re a customer, good luck. I’d recommend leaving for literally anyone else. If you’re considering being a customer, RUN. these people are a half step away from brain dead. And that’s being generous. They mess everything up and the customer service is worse than a red hot poker up the rear end. Simple things are ridiculously difficult. And their customer service is staffed by, as far as I can tell, a bunch of illiterate troglodytes. This is the worst option. Do better. I also love the “developer response” to many complaints about this garbage company that are way out of touch and denying basic facts. To whoever manages this account: just stop. You are terrible and your company is worse. Your replies show how worthless you all are. Go ahead and make some pointless out of touch reply to this review. I’ve been your customer since the beginning. I know how bad you are and this review is 1000% honest. Unlike you greasy losers. Your replies just show how desperate, pathetic, and worthless you really are. Which is moreso than this review reflects. Do better.

Your riddles don’t scare me;. Why do I have to answer so many questions in order to get my card set up for Apple Pay? I’m 15 and frugal how I’m I suppose to know my last payment! Nonono I was like 12 ever since I made a payment on my card! So I have to download this app so I can make up answers to questions I deem impossible to answer with out someone or something telling you the answers for u. Btw THESE PEOPLE WON’T LET MY MOM HELP ME! Talk about hating children, like Simplii chill; I’m T R Y I N G to become a young adult. Personally I would recommend you use any other system but Simplii to store your money, but of course who going to listen to a 15 year old? 🇨🇦🇨🇮 Riddle master.

1 star because of the app icon. The app and the bank is great to deal with but this new logo free app icon is the hypes of foolishness. A business that doesn’t show their name or logo is beyond me. I honestly almost deleted it thinking something got downloaded with out my permission. For crying out loud put something in the icon to show this app belongs to you.

Rubbish on Most Levels Now. Finally bit the bullet and upgraded the app, leaving behind a professional look and embracing garish. —— They’re also evidently doing everything by hand, since they’re painfully slow at just about anything which involves more than a few dollars. It’s difficult to find another reason for almost any transaction to another bank to take a full five business days to go through, and after years of literally spotless personal banking practices, having cheque deposits over a shockingly low amount held for five business days. —— I use Simplii because it’s a free chequing account, and almost none of my other banking is with this ridiculous bank. I don’t want to pay extortion-level fees for chequing, but this doesn’t mean I enjoy a bank which has long since decided to bail on their decade+ customers. —— I use Simplii in spite of CIBC - not because of them.

Rebrand/Update. Old styling seemed more modern than RBC or CIBC to me, this seemingly senseless refresh is harsh on the eyes and reorganizing the app did me no favours. The old app was fantastic, I don’t want to know how much Simplii paid for the consulting company that made these terrible changes.

Dislike the new updated UI colours. I like that they updated the app and I think the changes made are fine, but the colours are just awful! The old colour scheme was way more pleasing. It feels like it was designed by a 10 year old…

Malicious advertisement approach. 6 button presses to turn of one type of ads for one method of communication. There are 3 types of ads across 11 methods. It’s easier if I just uninstall the app and block them everywhere.

If it’s not broke don’t break it. The new colour scheme and design are not enjoyable. Alienating millennials who have been using the pcfinancial/simpli app since the beginning is a bad business plan. Keep it simple. Add things that matter like being able to freeze bank cards in the event of loss/theft.

Not happy. Didn't give me $50 and $125 to my friend for referring. Didn't open credit account

Design change sucks. Opened my phone today to see that ugly pink and green dotted square and i hate everything about it. Please change it back. Its hideous. Sincerely Everybody. P.S. Fire whoever thought that was a good idea.

Needs some extras. Account Nicknames are an essential management tool for daily use and monthly budgeting. And it would be helpful to have a feature that automatically diverts a pre-determined percentage of each deposit to my HISA to facilitate savings (which is *not* the same as setting up an automated withdrawal).

Sign in and device registration broke, hasn’t been fixed in months. Push notifications stopped working a few months back. Unregistered my iPhone and tried to register again, but it doesn’t work. Can no longer sign into my account without getting a phone call to hear a 2FA code?! Posts from others online suggest this is a problem going back years that has never been fixed. Simplii has always had a petty janky app and web experience even by bank standards, but this is just terrible. Fortunately, I am in a position where I can simply not use Simplii anymore.

Useful app being overrun by marketing. I’ve been a no-frills customer since 2007 with PC Financial, but am increasingly frustrated by the big bank experience creeping in since 2017/CIBC/Simplii. Launching the app today, I had to click through three successive screens of marketing offers, then when I finally got to my account, I got an error message when I clicked view a cheque image. If you want to keep my business, please spend less time wrapping my banking experience in additional layers of marketing, and more time fixing basic bugs.

What is the “1” encircled in red?. The Simplii app is very good. Curious question: what is the red circle popping up on the app icon???

Notification badge won’t disappear. I had other problems with this app’s previous version that was fixed when they rebranded and updated the app. Now I have a notification badge that won’t go away. I’ve done many things including uninstalling and reinstalling the app to no avail. I didn’t bother contacting customer service as they were useless when I had problems with the previous iteration of the app. I ended up turning off the badge notifications for the app.

Password Autofill Not Working. It’s been a few weeks now and password autofill is still not working. Very annoying. Using iPhone, this app won’t even let me pick from my passwords. Fix this.

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