RentCafe Resident App Reviews

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I love it here!!. I absolutely love everyone in the office. Super helpful and considerate, especially with everything going on with covid. They were flexible with getting me into an apartment. The property is always clean and Oscar in maintenance is always on top of things. I had a couple of things in my apartment that needed to be fixed and it was done and ready for me to use when I got home from work. The parking anywhere with a permit is wonderful especially in my area of the complex. I work two jobs and don’t have to worry about coming home to my personal space taken up and possibly having to take someone else spot. I never have issues parking here. Again, working two jobs is hard to get in the office to make my monthly payment, so it’s super convenient that everything is online! Definitely recommend living here. The Bolero team really made my apartment feel like home!!

The App makes it easy.. The App makes submission easy. But it pushes the work order to the next technician that happens to be available regardless of issue. This is okay for general maintenance issues that do not require a specialist (HVAC for example). So it is often the case that the technician that responds to the work order will not be capable to complete the ticket. They will then have to schedule a different technician to the work order. That adds days to the process. And usually when the specialist arrives, they are starting from scratch with no information about the issue. We often have to explain the issue again and they often have to go find the parts they need to address the issue. This again adds more days to the process. So the App works to get things started, but calling the problem in gets things moving a bit faster.

Clean and reasonable. I am a first time renter, I love the location and the office staff, I have had no problems with maintenance they have always fixed any problem ive had and have always been very friendly. I moved here in March and have had no problems with bugs of any kind. my only issue is that i can here my neighbors thru the walls. I can here my one neighbor thru my bedroom wall so I had to move my bed to the inside wall to give us both little more privacy and i can hear my other neighbor in the bathroom. I can also hear people on the street talking like they were standing outside my bedroom window. Im sure some of the noise is because I've never lived with people so close to me in an apartment setting. I like it here and I just try to remember there are no perfect people me included.

Ridiculous. So Bellevue apartments now has new ownership which no one was notified about last January when they took over with no usual way for renters to pay their rent so ppl were left scrambling to adapt to pay their rent then they charged late fees for that since I was now late paying rent knowing that I had never paid my rent late before in all the months prior to me living here, my lease is now up and new offer is with a mandatory charge of $25. Cable which I have my own full package cable and mandatory renters insurance of $15. Of which I also have my own personal renters insurance with my insurance company now this I find extremely ridiculous and unfair since I cannot have 2 insurances nor can I bill 2 different companies should something god forbids happens so why will I pay 2 different companies that’s not even legal to begin with and a waste of hard earned money this to me is not ok at all and quite disappointing and as a good renter who not only takes care of their apartment as if it was my own but pays rent without lag and the people around me I find and have to come to the conclusion that good renters are not valued at Bellevue towers at all

Nobody wants to use this app. One of the big problems with this app is that it is enforced by landlords rather than requested by renters. There’s a service fee every time I pay my rent. This fee is in addition to saving the landlord money that they would spend processing stuff manually. So basically I am paying for the privilege of saving my landlord money. What? When I was having my banks send a check automatically every month I never had any fees. I don’t have any options here so why am I paying a fee? The interface to make a service call is awful and doesn’t allow for any sort of updates or communication with the landlord. I have repeatedly been forced to email my landlord in addition to creating the rent café request because the communication is so poor. Again this is required by the landlord but provides absolutely no value to me as a renter. In fact it reduces value because I have to manage the crappy app and the poor communications which I didn’t previously have to do. Looking at the ratings on the App Store I notice that they have nothing to do with the app, but with rental property and landlords. I feel like the company that makes this app should stop pretending like there’s a community of users who really like using the app. It’s nonsense. Your customer is the landlords not the end-users. We are simply forced to use this thing with no other option. If I had an option I would choose not to use rent cafe.

Using RentCafe. I recently had the pleasure of using RentCafe Resident payment app for Aspen Grove apartments, and I must say, it exceeded my expectations! This app has completely transformed the way I handle my finances, making payments and transactions a breeze. The user-friendly interface and seamless navigation make it incredibly easy to send and receive money with just a few taps. I appreciate the high level of security measures in place, ensuring that my personal and financial information is well-protected. Moreover, the app offers a wide range of convenient features. The real-time notifications keep me updated on all transactions, providing peace of mind. With its extensive compatibility across devices and platforms, I can use it anywhere, anytime. Overall, RentCafe has simplified my financial management and made my life so much easier. I highly recommend it to anyone seeking a reliable and efficient payment app.

Could certainly improve. The resident app is certainly useful for maintenance request however it is extremely under utilized. For example, there should be a direct messaging feature or at least a notification feature that lets the resident know that a maintenance provider has started the requested maintenance and likewise a follow up message to confirm the issue is completed or still in progress (I.e.- updates on progress) further more there should be a direct message feature that allows the maintenance provider to let the resident know that he/she is at the home to initiate a review of the issue as these homes have no door bells and it is next to impossible to be clear of a knock on the door when upstairs. Additionally, office notifications should be sent via the app as opposed to the ridiculous paper notes that are left on the front door. I for one rarely use my front door, thus can easily miss the notification letter whereas if the message was sent directly to my phone via the app notification feature, it would just be more efficient and less annoying. I really hope that my feedback is taken into consideration. Thank you.

Rent Cafe. This app is very useful, I just wish my leasing office would maximize the use of it. The information, event and the ability for the residents to share information does not seem to be accessible, it’s always blank and when I tried to put in information it does not seems to work. Those tabs must not be available to the Leasing office either because I see them still using paper taped to the glass and doors. Also, if you could have the ability to save your payment history longer than the last payment that would be an awesome feature too. This app is very useful for rent payment and maintenance request. I still give it a five star for those active features anyways😁

Irritating to use. This app calls itself protecting you by not allowing you to submit payments without verifying your banking account first. So if you’re like me and you’re moving in at the beginning of a month - I’m about to pay my rent late because it’s the beginning of the month - I cant submit a rent payment until a balance is due - which as of today it’s now showing one due - and now they’re saying it’s going to take 3 days to verify my account before I can submit a payment for rent. So now I’m at the mercy of my property management that they won’t hit me with fees due to the incompetence of this app. Meanwhile apps like Ebay/PayPal have APIs for instance verification to make this process more seamless and modern - it’s even rare at most major banking institutes to deal with micro deposits nowadays so workarounds DO exist - why Yardi is so behind - no idea. Apple Pay is presented as a pay option but then the app says the property doesn’t support it - so why display is as a payment option?

Happy review work. I like living here at the life at Westpark and yes, I said if someone needs somewhere to live this place can make the difference the maintenance they are awesome far from perfect but by the grace of God, they will get there I love the children they are friendly. You know they are our world. We are the example what I like about it because I am a OCD person I don’t like dirt. I’ve seen the kids here and parents pick up trash. I’ll pick up trash there’s not even in my yard. The grass always stay good and they always remind you on your email was the new office something that needs to be done it’s a blessing living here and I hope everyone that is here continue to watch their children and tell others about this awesome complex if you need a place to stay and guess what I’m gonna say we because we are family. They are also pet friendly! I love the service team they always there to help even in the midnight hour whenever you need help The Resident app is great. The parking is awesome with that being said thank you Westpark for giving me this opportunity to share with others. God bless you. Best regards Miss, Goldsmith.

It’s not 5 stars because…. The system times out too quickly and without warning allegedly for inactivity. It times out but doesn’t return the screen to the log-in page. The screen remains where you left it. So, when you return to the screen you have no idea the app has timed out. You plunge ahead and write up your request, take various pics, etc etc, breathe relief it’s all done when you click the submit button only now to learn all that data entry and photo taking all in vain your time wasted. System timed out. Please log in again, it says. Nothing at all you’ve worked on got saved. That was 30 minutes down the drain; 30 minutes that are gone forever and that you’ll never ever have again. Also, about this app and several many other apps across operating systems, did you not include senior citizens, older folks, those of a particular age in user testing? While I understand the need to be economical in terms of screen layout and presentation, such, in the mobile domain, I don’t believe that I should have to strain my eyesight, for example, to read what all I need to see and read like terms and conditions of use, privacy page, contracts, etc on my mobile device.

Broadstone New Territory rocks!!!. It’s the first time since I’ve moved to Texas, that I am enjoying such a peaceful & beautiful community’s environment,I love nature & this community has plenty of trees, & well manicured landscapes & yards around, it is a family oriented place, & the staff is so professional, I have been at Broadstone for almost 6 months, and, so far I don’t have a single complaint.I could be hours talking about how awesome is to live in these apartments homes, but you should see for yourself. just give yourself a chance to enjoy the stunning sunsets, the beautiful walking trails next to this community, you will be able to see some baby deers, eagles, white egrets, singing birds and much more. And if you want to make broadstone your future home; make sure you talk to Raul Recinos, he is simply awesome!

Didn’t show fees and charge the card. I usually pay rent via check. A few months back property management enrolled in this app and asked us to check out different payment options. While exploring different options, I clicked on Apple payment icon and then instead of showing me a summary of charges and asking for confirmation, the app directly charge on the first card that was saved in my wallet. No message was shown about 2.5% fee on a debit card. I tried to find out a way to cancel the payment but strangely there was no option, I contacted Apple and they asked me to reach out to the app developer team. I sent a couple of emails to the team but I haven’t received any responses till date. My leasing office contacted rentcafe customer service department and they were told payment can’t be canceled. If you can’t provide a payment cancellation feature then at least a confirmation window should be displayed showing the various charges that will be made on the card.

Smooth experience. Easy to use and has pretty much all of the features needed to put in work orders and pay apartment bills easily from my phone. The only thing that it’s missing that I would love to have added in the future is the ability to add a short video to maintenance work orders to aid workers in understanding some issues. As of now you can only add photos & voice messages. This works for most issues but every now and then there’s a specific problem that need thats little extra visual help since most of the time I am not home when they come to fix the issue and it will be left undone because they can’t figure out or they can’t locate something without the extra little bit of help!

Horrible app. This app is always glitching and never works when you need it to. The last time I tried to pay my rent on here was a year ago and it didn’t go through so I’ve had to go get money orders and cashiers checks and turnt hem into the office. On 5/2 it tried to take an unauthorized payment from my accounts and was reversed by my bank after I had already turned in a cashiers check to the office. And the office tried to charge me a late fee. This app is always malfunctioning and need to have some type of update or fixing done to it. I called all my banks and they have no history of this reverse transaction. But the office doesn’t care since they trust this app more than a cashiers check and proof of payment.

Icon Review !. Hello Icon Team, We have had such a great experience from day one. The environment here is so welcoming and the staff are wonderful. Previously, we had such a horrible experience when my husband and I lived elsewhere so coming here made all the difference for our overall living experience. We appreciate the help and all the assistance that is managed by Icon’s management. I remember when we first moved in and how great Stephanie was and so helpful with our move in process. She walked us through everything and was willing to listen to our questions and concerns. That was very meaningful to us because of what we went through previously. We have mentioned this apartment complex to our family and friends because of how great our experience was with the staff and the over management. We possibly will have some friends move in here soon. We are enjoying every minute of our apartment and everything that comes with it. We plan on living here for several years just because we feel as though we can be happy here. Thank you for taking care of us and helping us find our happy home. Sincerely, Jessica Suarez & Renzo Miranda

App vs. reliability. The app has been a great tool for getting someone to come out. The app is very easy to navigate and get your issue across , but what good is a good app if you have to complain about the same issue over and over again??? This is supposed to be a brand new a/c unit that was installed at beginning of September, yet it has broken down 3 times since install and it usually stop working on the weekend when it is a known fact that no one will be coming out to fix anything. Next week is Thanksgiving. Cannot fathom the thought of trying to prepare Thanksgiving dinner with no a/c in hot South Florida. Wow. Great app. Lousy help when you cannot communicate with the maintenance who comes to repair anything.

Broken A/C. Maintenance Team is horrible. During the hottest days we’ve had this summer, above 93 degrees my A/C unit has been broken. First time I called maintenance manager was very unprofessional, rude, and didn’t provide any assistance. Waited overnight which my apartment literally felt like hell- I was miserable. Maintenance team didn’t provide any alternatives (fan, portable A/C) or anything. Three days later A/C stopped working again and the other maintenance individual was just as rude they have more units than mine and complex is big. I attempted to contact the rental office at 5:15 which office hours are 9am-5:30pm and they always leave office early so no resolution can be given. I filled a complaint with BBB and after this will file a complaint with PG County housing commission. During this weird time in society my rent is paid on time and I have to suffer through hot days because of the incompetence of maintenance and office staff. I am requesting the contact information for corporate to further my complaint. PLEASE BEWARE IF YOU THINK ABOUT RENTING HERE......,.......

MassMills Residents App. I use to be able to put work orders in. I just went to the Apple Store to see if I need a new or update my Rent Cafe App. I can no longer put a work in! The A/C in my daughters room, and the central AC that is in the living room and my bedroom does not work, the master bedroom toilet is not working, The hall light is not working, they just finished cleaning outside of my windows as I’m on the bottom floor in the decay on the top of the bathroom in the master bedroom was letting Rivermoor and chowder House by the hundreds, that is not fixed, it flooded because it’s essentially see in the apartment and the rug is not back inside of the mask bedroom the entranceway and The closet doors slide they were taken off to put in stuff to fix the flood now and cannot use any of the doors in both bedrooms in the hallway there is approximately 10 hours, so I am living in the house that Jack built nothing is fixed and I have no way to put it in the rain to Café should contact me and explain to me how to use it because I can’t figure it out I need to get my two friends, I asked the maintenance guy that works here how do use it he had no clue that. I don’t know what happened this out east to be good now piece of junk.

Very convenient. Funny how these low star people are reviewing the apartments they live in and not the functionality of the App that is used by many different properties. 🍎 & 🍊people! Those complaints should go to the property management as well as the praise for maintenance and their employees. Not on an APP review where they won’t see it. 🤦‍♀️ I just can’t anymore with people having NO Common Sense. Rant over. Back to the APP review. Requesting service through the app has been easy. Paying rent through this app has been a breeze. First of the month, Wake up. Open app. Pay rent. Done ✅ Yes, the app has had a hiccup or two with connectivity, but what app hasn’t in this ever evolving world of technology. Management of my specific building was aware and sent out acknowledgment. ✌️

Park Place One Of A Kind!. I’ve been here for 20 years now and I’ve seen owners come and go! The Place has changed the look a few times and now they’re remodeling apartments left and right. The reason for my long stay is the ladies in the office are great! Elaine makes the place shine working at her desk helping everyone with their business The other ladies also make the place work like a well oiled Clock!! The rent keeps on going up every year that’s what I don’t like! With me being on Disability and collecting SSI each Month! I stretch the dollar as far as I can! I would like to give the maintenance crew a hand for all their hard work each and every day. All the renters have to do is pick up after themselves! “If you drop something pick it up!” Don’t just drop it and walk away .the crew works very hard for all of us! Thank You Very Much!

Help from staff. ( Kait). I have been having issues with setting up my residential portal and auto pay for two months since they upgraded their system. All of the staff have been helpful but have been unsuccessful with figuring this issue out and has caused me much frustration and financial problems due to to this problem. For the past week Kait at the front desk has been amazing with the amount of time and effort she has put into solving this problem and was very professional and and I could tell she was happy to work there and sincerely wanted to help. Over the past week she has tried everything and managed to figure out the glitch. Kait remembers the names of the residents after one introduction and greets you with a happy and honest; “ How My I Help you”. All of the staff here is great. But I would highly recommend that you ask for Kait at the front desk if you have any issues.

No Security Features When Connecting Bank. So my apartments were bought by a new management company who decided to not accept any form of payment except through this app. The old app had security features where it verified that your bank account was added successfully by charging you a penny and refunding it back. This app has nothing if the sort. There was an issue with my bank account and all I was sent was an email saying it had been added successfully. I paid rent through the app and got a notice and email from rentcafe saying thank you for payment from the app and thought nothing of it until I received a call from my apartments 5 days later asking if I intended to pay rent. I told them I had and had a receipt only to find out that the app had bounced my check due to the bank account issue and charged me a late fee and bounced check fee. All of this despite the receipt of payment it gave me and the messages of successfully adding account. TLDR: This app needs security features and I learned the hard way that it didn’t and lost $180 in fees on payments it said were successful.

Poor communication. We called last Friday the 17th for a work order about our toilet! We were told that because we have a second bathroom it is not considered a priority right now! I kind of understand that if they are busy but in the same time we are paying for a two bedroom two bathroom with my husband! I saw this morning that someone from the office I assume went ahead and canceled our work order! I took screen shot of it! I went on our app and put in a new work order! This time it says that the work has been completed, we have not left the apartment with my husband all day and no one came to fix anything so I don’t understand how is a work completed when no one came and did anything with it! That toilet has been clogged and we brought it to their attention the day that we moved in, who ever was cleaning the apartment was flushing all kinds of stuff and she told us that our toilet is clogged! I just want to talk to the manager Kim or be contacted and have our work order finally done! The only reason that I gave a one start is for the poor communication skills, I work in customer service as well and if anyone is paying for the service that I provide, I work for a restaurant then I am going to make sure that everything is well done! Thank you and hope to hear back soon!

Not able to schedule automatic payments. I want to like this app, but I’m giving it a ”below average“ rating because there’s no way to schedule automatic payments, and I see no way to get in contact with tech support. The interface is nice and simple, and the features are nice, except for these two issues I mentioned. Unfortunately, setting up autopay is one of the main reasons to use this app, so I give it 2 stars. If they had a way to log a bug in the app, I’d give this app 3 stars, and if it had a functioning autopay, I’d give it 5. Description of autopay bug: I open the app using touch id and then click the “Autopay” button. I click the “+” button and then click “Share with roommates.” I click the “Add” button to add my portion of rent, and then enter all details. I enter a start date in the future and an end date a few days after my lease is up. I click “confirm setup” and then review and click “Setup Autopay.” When I do this, it return an error saying “please enter a start date,” despite already doing so. The information tab at the bottom of the page even displays the first time the payment would go through.

Peak View at T-Bone Ranch. My family and I are going on 7 months living here and we could not be more satisfied with the customer service, maintenance of the property, and management. We have lived in peace and tranquility know that security is passing through late at night to assure that everyone and everything on property is safe and maintained. Neighbors are so kind and considerate all around. My husband and I have never been happier and we will be here for a while, I appreciate managements working all around the clock (what it seems like) attending to any issues that occur. I appreciate the great customer service even on busy and chaotic days, not once have we been mistreated or disrespected in any way, shape, or form. The office and managements are quick and respectful attending to all our needs. It's complexes like this one that need more recognition! Thank you once again for making this feel like home. We are very content, we shall continue to spread the word. God bless!

Management support. I want to mention management office team has supported my unforeseen situation with action plan that I didn’t even know existed. Two very good managers think about tenant situation and they helped me to understand how to deal with my personal issues. Two very special people I have met with Ms. Andrea and Ms. Nicole are not just a office personnel doing paperwork but also hearing out from the people in need of assistance and lending helping hands. If it wasn’t for them I would be in the streets by now. I appreciate and respect them very much, especially when the world has changed to self centered individuals more than who cares for others. It was amazing experience I will shared as I have witnessed heart felt kindness and compassion for others. I will always remember them. They were my angels and my friends who gave me strength when I was weak. Thank goodness I was able to see their presence at my home office, who were there to help me and walk me through it all to amend my life financial situation most difficult time ever. Thank you again from bottom of my heart. Because of my management support at The Peachtree of McLean I wake up and move on forward with my life pulling together for another day. LL

Do not move here. If you are planning on moving to this apartment complex please rethink your options. We had multiple complaints from the management we were disturbing neighbors with noise even in the parts of the day noise was allowed. I often would forego intimacy with my partner because it seemed the TV and large fan I had to drown out the noise wasn’t enough. There were kids at our apartment but somehow the noise from children in every day activities was too loud for this apartment complex. If you are getting a lease they put anyone over 18 as a lessee even if they contribute nothing to the rental of the apartment. If the person is paying for the apartment wants to have someone living with them removed you can’t but still responsible for the entire amount of the rent. I was also in a disabled unit because I have hearing loss but threatened eviction on many occasions. If you aren’t a deaf mute then I would reconsider living here as they will charge you a ton of money while trying to evict you every chance they get. It’s almost like a scheme to get double the rent for the apartments because if you get evicted you owe the remaining of months for rent plus they can rent the apartment. Be very careful on this one, worst experience I’ve ever had in renting an apartment.

Corp. BS. My feeling is that there is no way in hell that these Silicon Valley jack holes talked Weidner Apt Homes into a $4.95 charge per resident per complex, that is without getting an add-on fee (kickback)to them. I am a man of my word and when I signed a year lease, I agreed to a price. Now, the only way I can pay my rent is through this app. I was told the office doesn’t accept cash so I’m stuck paying this ~$55 charge over the term of my lease just to pay my rent. I want to register a complaint and go in file with it please. Again, I truly can’t believe that an organization as large as Weidner and their legal team couldn’t negotiate a better deal for its residents. That is just plain GREED! I invite a response if the subject is an open discussion but I have to inform you that where I am from, when emergencies happen, like hurricanes and such, those who employ tactics to capitalize on those effected, in this case, a shortage of housing and exploding real estate prices without an affordable ownership option are prosecuted for price gouging. Shameful business practices my friends.

Good Enough. Great for paying rent and requesting maintenance, wish there was more to it like community events or a community billboard where you could look for services within your complex like dog sitting, etc. It would also be helpful for sending out bulletins rather than the current emails related to emergencies, broken gates, unusual activities, aka vehicle fires and following up to inform the residents of what happened and what is being done to prevent it from happening again. The emails have a bright background with tiny print which is very hard to read on a phone and if it was sent out as a bulletin/text message we would all know what was going on instead of finding out from a news article that several cars had caught on fire…

Residential living. To whom it may concern , I added my checking acct on here but every time I go to pay rent with that you all say it has to be verified . Also I have been here a year and this place outside is filthy with Cobb webs , cement needs pressure washing , garbage always overflowing at dumpster . And sometimes they don’t even pick up my garbage at my door when there supposed to .pkg getting stolen , And I know I pay a fee for this service too , well I am not a satisfied resident just to let you know . You charge way too much already and now wanting to go up on the rent after being here a year . It’s ridiculous because this place is not worth what I’m paying . I think you all need to take a good look at what your doing and make adjustments , because you will be losing good paying residents . Just my thoughts at this moment . As it stands right now I will be searching . Thank you in advance Lurline Rogers

Fantastic for payments, maintenance, being remote. I'm a frequent business traveler and rarely home went rent day arrives so the app is great for paying the rent. You can also enter maintenance requests and see details on your costs like rent breakdown, water, trash, pet fees, etc. It's a great app and reliable. They have done a good job but technology and smartphone apps have raised the bar so this EXPECTED feature and functionality nowadays! If your apartment is not using this and you have to bank draft or pay with check or some other old-school method then thats just archaic. So yes EXPECTED technology but not to take away from Resident Cafe. Its a fine app, simple clear and reilable...2+ years and no failure and very convenient. Good job and please keep it as reliable and functional for the future.

Maintenance team.. Well, Here I am back writing another review, this time for te maintenace guys. I have to say big thanks to the head of the maintenance; last week found that my water heater was not working in the hard way, ready to take a shower before bed... the water was cold😬, so next day I called the office and ask for somebody to come out and check, new guys came in (it was the first time I see them in the community)and foud the tank was broken... he nicely explained it to me and mention "problably I will have to wait until they can get a new one, a day maybe?"... they left and the maintenance boss came in checked it and say, " just let me see what I can do"... he left my apt and after what?, 10, 15 min they were back with a NEW ONE ready to install!. In less than an hour they resolved my situation! I want to say, Thank you for being so diligent and helping me with that matter. I am very satisfy with my comunity and the service of the maintenace team, thanks to the new guy, they knew what they were doing, and the boss, Thank you, thank you!. Like always Kim helping me if any problemm and every body else there, Jenny, Cedrick, Thank you from my heart for keeping me loving my place....MY HOME!!.

Timber Creek in all. As a resident here for about 3 years this place has only improved in my eyes ! Our management Team in the office and grounds and our maintenance department is amazing they listen they care and they are on top of the situation from making your living here a comfortable one to making sure your needs are met with the maintenance I couldn’t ask for a better place to live thank you to Corick , Tanya , Tina and our new maintence guy you all have been so wonderful and great !!! I am so thankful for this great team they have put together to be here for you they look beyond you as just a resident they truly care about your needs and what’s going on thank you again! I would recommend anyone looking for a great community of leaders and neighbors to consider Timber Creek !

My 3 Month Review. Rental agents Celeste, Sterling, and the other lady...oops can’t think of her name at the moment are all warm and accommodating professionals always courteous and genuine✅ Despite the dense population of residents, vehicles and construction it is a tranquil quiet community✅ Maintenance requests are responded to same day or next day. The head of maintenance is like a southern military man: top flight, clean cut, and hands on.✅ Package deliveries are placed in individually secured boxes so there’s no missed items✅ Soundproofing is on point. I do not hear neighbors anything: walking, talking, loud movies or music, dogs etc. It’s uber quiet.✅ The move in special is terrific. I got 3 month concession so I treated myself to new luxurious furnishings/rugs for this new beautiful unit and paid my renewal auto policy in full✅ After touring my friends to the luxurious clubhouse and fitness area and pool, My friends teens want to leave their homes and live with me✅ Mailboxes are inside building so no going out in bad weather to get the mail✅ Valet trash is Sunday thru Thursdays✅ Now parking is roomy but the spaces fill quickly. I seriously dislike High Efficiency washing machines but it beats going out to do the wash. With the cold weather setting in you can probably get a nice promotion. Tell the agent C Shabazz recommended a tour.

Please Read. I think some people are confused about what this app is for. This app is a service that your management company subscribes to. This is not exclusive to your neighborhood or apartment complex. This is a nationwide service open to any landlords or property management services. The property managers decide what options are turned on or not. For example my community here in North Carolina does not use the maintenance request option that everyone keeps talking about and they say so in the app. My group also only has a set time of the month you can use the app to pay your rent. This app is not exclusive to your home so know that the app developers can’t do anything about how your property is managed they just create the useful tool that allows you to reach your property manager and pay your rent. Please know the difference before bashing the app. If you want other services in the app that your neighborhood has turned off tell your manager.

Rent cafe. I not able to receive any letters from Villaggio on thing that there redirntdto know like trash like getting there sticker for parking plus ev. ents that going to be going on . Thank you Robin Ewell . The office help is hard to reach to answer there phone plus are not open on Sunday to me if people work all week and are off work thay need be able come see the place on Sunday .It wood be very nice if office wood be open on Sunday plus answer the phone it very hard .Plus find out why the gate keep getting broke and the mail room has package on The top of boxes plus the trash can are full plus the mail room is not clean . And I wish the trash dumpster wood be put up every night over end it looks really bad and thing are on the grand it looks like people do not care and there matters and coaches and night stands are left out and the city comes twice a week and weekends and on Monday when it looks really bad . Your copy should check into getting a big trash bin because the small are not large to handle the trash .

The Best Service-A Loyal Resident. I have lived at Acclaim at Carriage Hill Apartments for just under 14 years. I went to the rental office yesterday to renew my lease, and I accidentally left my little yellow purse in the office. I saw Maintenance Technician, Marshall, early this morning as I was leaving for work. I greeted him with Happy Friday and I told him that I left my purse in the office yesterday. He took me to the office and I described my little yellow purse and he handed it to me. I have never been so relieved and what a blessing! I checked my purse and nothing had been touched. I truly appreciate the honesty of the rental office and the consistent, outstanding customer service from the Maintenance Team and the Office Staff! This is why I have called this apartment home for so many years! Thank you and God bless you all!

One Complaint. This app has a great layout and I really like its user face. It’s easy to maneuver, and to find whatever I'm looking for (such as maintenance requests, etc.). Paying rent is very easy to do, and since it securely stores my private information- making the payment itself is super quick and convenient. The one problem I have with this app, is the inability to pay my rent ANY sooner than the 1st of each month. Sometimes, I’d like to pay rent a few days early so that I can check it off my list! But for some reason, the dollar amount that I owe- doesn’t show up until exactly the 1st. Thus, my account balance will remain saying $0.00 owed for the days leading up to that… Making it unable for me to pay (on the 28th for example), which can be frustrating. I’m unsure if this is on purpose, and the app just doesn’t allow payments any earlier than the 1st, due to admin/company policy? Or is this just a fluke in the app that can be fixed? If that’s the case, it would be so great to have that taken care of! If not for that, I’d definitely be giving 5 stars!

A money order? Hahaha!. This app is pivotal for me here at the promenade! Without the app, I don’t know how long it would have been before I would have finally gotten a money-order to pay for my rent and utilities. Although both SIRI and Google show results for where to purchase a money order around, to date the only choice was RALPH’S over by HAZZARD CENTER, except, when late March/Early April came Around, they had put out a sign that read: WESTERN UNION IS NOT WORKING. Which, upon confirmation of the manager, translated to: GOOD LUCK PAYING YOUR RENT NOW, HA-HA! So, after an hour and a half check with Every Single other business that might possibly sell money orders in the surrounding area and having no luck at all, ( even the UPS STORE was a DOWN-er!), I was outta luck. Fortunately, I came back ti my Apartment and decided to take another look in the Resident App. That’s where I was saved from any future scavenger hunting to find a money order,( which had become as likely as finding Willy Wonka’s Golden Ticket!), by this time saving gem of an APP! Problem solved! Now I can get back to Playing my Electric Guitar! Thank you so much for this wonderful and easy to use tool to get the bills out of the way, it certainly helps keep the music going.

App has caused a friend to have mental stress. I am reviewing this app on behalf of a friend, who lives in an apartment complex whose management company has forced my friend to use this app to pay their rent. In April 2019, the app DIDN’T notify her that a payment had already been deducted from her checking account, and she used the app to make a payment, and suddenly she had made a DOUBLE payment for the month, and nothing was refunded. Luckily, this didn’t cause her bank account to go to a negative balance and subsequently bounce checks, which would have been disastrous. Now for May 2019, the app notified her that a payment was pending (for several days), her bank confirmed that was NOT the case, and the apartment complex has charged her $85 for a late payment, because no payment had actually been taken out. This app has caused my friend an INCREDIBLE amount of stress related to her finances, and, I feel any agency should think twice about using it, because it has caused her nothing but headaches since she has been forced by her apartment management to use it.

Basic functionality is fine but missing basic design and QoL. If all you want to do is pay your rent and move on, then yea, this app is for you. Bank info is saved so it takes only a couple clicks a month usually. But they have all these random issues spread throughout the overall experience that just needs to be polished and fixed. Im going on 1.5 years using it and theres been zero change. Heres some examples: - Bulletin Board posts are un-interactable, format-less text. You cant click on links (okay maybe security), but you cant copy any of the text for use. Links to google docs / image posts are just raw text you cant copy. You have to switch to a web browser and either log in there, or manually type the url out lol - Payment confirmation screen is neither scrollable, or fixed to a device screen. More just raw text plastered on the screen. I can see maybe the middle 70% of my payment confirmation. Just add a boundary or a scroll. - Sign in token expires but the app never checks until you interact with the app. Every single time you come back to use the app, if you didnt force close it, youll have to first start interacting with the app before it throws a popup telling you to sign back in. THEN it takes you back to the login screen… just check the token on foreground and if its expired, take the user to login. Skip all the speedbumps to getting me where I wanna go…. Just give it some TLC please. Its frustrating.

Such a great improvement for our community. I’ve been an advocate for automating the procedure of work requests for many years. Too many times in the past, residents were left in the dark wondering if their work request got lost, disapproved or done. One feature I would like to see added would be an email sent to the requester when the request was completed and/or some information from maintenance what was done or needs to be done. I’m very impressed with the automation of work request and online payments. Ps. Some of the apps I was exploring you could look at the history of each cottage for what was done and when. I see this as a very valuable asset for managing your all of your communities.

App review.. Honestly, whatever I need to have done for maintenance, gets addressed pretty quickly. They have called before even when they needed clarification on something for any work order I’ve put. The transition of information from posting your own bulletins for whatever personal use, to addressing any common area needs are pretty reliable. It’s an easy app and all the need to know numbers are there too. So it’s not bad. I can’t give a reason not to give 5 stars. So it’s pretty good. Although I could say that the documents section for the resident could be a little more user friendly. At times if you need to sign any amendments to your contracts or anything else, sometimes it redirects you to the site through a web browser, and sometimes the information that you sign doesn’t update right away so it makes you have to redo it again at a later time for whatever reason. But other than that, it does what it’s intended for.

Awesome Services. Good afternoon all! My name is Phaidatu Adam, I live in D1. I have been living in this property since April and I love it. Employees are very friendly, it’s very easy to communicate with them. They listen to your problems and they try as much as they can hope. Especially the leasing manager, the assistant, miss Adids and Maria and they are the ones I have meet or spoken to. I love my apartment especially the front view 😘😘. I have lived at my old apartment for 5 years and I did not even know who the leasing manager was. Thanks everyone for be so friendly and keep up the good work especially on the maintenance crew. They are so fast andReliable when it’s comes toMaintenance issues even though I have had only one problem. Thanks y’all and stay safe

Ms Thema’s Customer Service. As a resident of the Residences of Springfield Station I want to express my heartfelt gratitude to Ms Gisele Thema, Asst. Comm. Mgr. I had the pleasure of interacting with Ms Thema on my recent lease renewal. My interactions with other apartment mgmt staff at other apartments were cold, unapproachable and/or just lacked the willingness to talk to or assist you. My experience with Ms Thema was just the opposite. I found Ms Thema to be extremely professional, communicative, and very customer friendly. During my lease renewal Ms Thema routinely kept me informed via email as to the status of my request. In a matter of days Ms Thema provided me a favorable response to my renewal request and personally handled and expedited my lease renewal. To this day when I see Ms Thema in the lease office she always personable, greets with a smile and pleasantly answers any questions about community renovation projects. Ms Thema, you’re the best and keep up the great customer service. Resident@MP

Rental Exit Disappointing. Received letter of renewal or not on Wednesday May 27,2020 and had up until Sunday May 31, 2020 (office closed) to notify if I will be renewing my lease that will expired July 31,2020. I took notification letter on June 3rd 2020 to notify and I was charged $198 to be deducted from my deposit. I felt that was not enough time to decide to stay after reviewing my finances to see if I can afford to continue to live there. No I cold not. Note : one year my rent went up $200 to meet location amount for the area and still living on one of the original not remodeled apts. To transfer to a remodeled apt was another charge. I Took keys to office to do final inspection for my exit and was told No One was available and was to give them a 2 day in advance notice to schedule a walkthrough. Me having rented before elsewhere that a walkthrough was mandatory at the time you return keys to exit and no notice was ever given. I was given a paper to sign over the keys and was told that’s it. I asked when to expect my deposit she said it will take up to 30 days and I will be notified about the exit when they do the walk through in 15 days. My 6 yrs of being a resident was on the Balcony with the water view is where I found Peace for my stay. So Long Apt C407.

Amazing place to live! Great app! Easy to use.. I have lived here for 6 months now and I absolutely love it here! When something is broken, simply make a maintenance request and they fix it quickly. Everyone I’ve met on staff has been friendly and helpful even after we moved in. I gave a 3 stars for the amenities because the gym is pathetic honestly unless you want to run on a treadmill. (No free weights) However, if you have a gym membership down the road like me that doesn’t make a difference. Management and maintenance are great! The main pool is amazing as well. When it’s open it looks great and feels great. Almost like a resort. Parking is great near our unit. There is always 2-6 spots open near our corner unit even during this COVID 19 stay at home order. (plus our personal parking space.) The community is safe and well lit at night. Even when the gates were left open during COVID 19 myself and the female residents here feel perfectly safe to walk around or go to the mailbox. Friendly neighbors. Apartments are surprisingly very well insulated. (We are on second floor and our downstairs neighbors rarely ever here us). Wonderful place :) 4.0 stars for my review just because of the gym. Everything else is great! Love it here! Love the location!

Resident center deletes maintenance request. Not only has multiple times has the Resident Care Center deleted my maintenance request & marked my work orders as completed (when know one ever showed up, or called me “as instructed on ALL work orders I place. Along with my phone number to currently call.) there for I find that along with issues left remaining & maintenance never showing up I fixed things on my own. When Maintenance has shown up there are not leaving my copy as they should of the work order(s) done. Another big is issue I found out is Management blow off my work orders being deleted by saying the did not have my correct number which is untruthful as I type it in when I ask for a call before showing up every single time. another thing none of my lease documents are available for me on Muellerflates site or this rentcafe app. When I called & asked resident care (new) hirer she informed me if I wanted copies of my lease I’d have to come to get them. Lastly the fee to make a credit card payment on Muellerflates site or the rentcafe app is over expensive while in store payments have a $3 fee. So making a online payment is more costly than in store which DOSN’T make it simpler. In closing there’s issues that should be fixed ASAP!! New management & better Quality service when it comes to work orders.. please

Now with new colors! But no good feedback mechanism.... Besides a mandatory change from an all white theme to an all black them, the latest update does seem to have added quick links to a number of helpful features. Still hoping for an iPad version of the app so I can use a real keyboard when making reports. If development ever moves forward on that an expanded events/community view would be nice as well. Edit: So I went to use the “Give Feedback” link on the app to suggest the aforementioned iPad improvements and another feature. All I got in response was a dialogue that said “Was our app helpful?” with thumbs up and thumbs down options and not so much as a “we got your response”, much less a place to leave comments, after clicking one of them. Really? You should look at the AppStore as an example of how to do feedback, as even just clicking the 1-5 star rating bar provides a brief visual response. Hopefully you take comments more seriously than that, but all I have at this point is the option to reduce my rating and hope somebody cares. The suggestion I attempted to leave through the app was an option to sync upcoming community events to a personal calendar. I now have to add the suggestion of implementing an actual feedback feature, since the one currently in place might as well not be there.

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Very useful. The app made our life easier with the app, to request maintenances, pay the rent, check the detailed info on what we are paying.

This app doesnt work — where is helpdesk??. How can I contact helpdesk? This app doesnt work, need it to pay rent

Easy to use. Easy to use

My home. Been here 20 years this year and going strong! Thanks to the staff x

X. I like the app, especially for paying rent. However, I do not like the fees for this. There should not be a fee for us to pay rent.

Love it. Thank you so easy and before you know it they are at my door

Decent app. Convenient to be able to pay rent through the app. No fees to draw from a bank account which I appreciate. It also allows you to pay rent via credit card (with a fee) which is a convenient open if you’re in a pinch.

Review. Very quick and easy to use!!

Awesome. 5 stars

So far a good. Not every situation is listed but it’s a great (general) way to report and request service requests.

Rent Cafe App. RentCafe is a very nice and user friendly app. I would definitely recommend it !

Helpful app .. Thanks

Unable to reset password. I have been unable to log in to the resident app since the very first day. It tells me that my email is verified and when I try to log in it rejects the password. I tried a trillion times, to reset my password but never received the reset password link in my email. There is no available support/chat option to raise my concern and I have been unable to request any maintenance assistance for my apartment due to this. This has been an issue since 6 months now

Good and easy. Help

Cant delete my banking info. I’ve updated my app, restarted the app. Still can’t delete my banking info..

Fast. Quick and easy way to communicate with Maitenance.

It’s very helpful. Fast and convenient

Easy to use/straight to the point. Everything is laid out very user friendly! No complaints

Easy. This app is easy to use and manipulate

Efficient. I love being able to submit a request outside of office hours.

VML. Excellent

Wonderful app. Everything at your fingertips for a renter.

The App can’t find/add a bank account as payment. This update version has a bug, I can’t pay my rent from the App. But the website works well.

Rent payment. It just makes my rent payments easy.

Convenient!. Would be great if the confirmation included date and time as well for records thank you!

Very User Friendly. This app has made it so easy to pay rent. Love it!

Rent cafe. The app made everything so much easier such as request maintenance, pay any balance, check your balance. Thank you minto for making everything easy. :)

Condo. I’m a resident and it works good so far

Easy option. Works well for a situation where cash is being phased out, management doesn't use direct deposit, and it's annoying to remember how many cheques are left. The $0.95 fee every month is negligible for the peace of mind. I haven't used any of the other features but it seems to be a good all-around tool.

Well presented. Ease of access

Missing some drop down lists. App is very convenient to report issues but missing items like hallways, parking, outside property and common rooms.

Exceptional App. The PLAN A organization is second to none when it comes to high end Condos. I am quite impressed with the management team at the local NOVA office as well as the head office.

Time saving. Easy to pay bills

Good rental place app. Easy to use and friendly interface.

Awesome app. Thank you perfect am able to do my payments Successfully and on time!. I appreciate it alot.

Wish. Wishing more groups of chats with local residents were through the app. Announcements etc.

Everything is available here.. Easy to use. Plus those bugs give me some time to pay that rent 😆🤣

Great relief. Making payment on this app is making my life so stress free, kudos to everyone who came up with this idea. Thanks

Good. 👍

Easy to use app. Very easy to use. Simple and straight forward. I just wish on the main page it would always state what your monthly rent amount is instead of only showing what you owe, as the page shows 0$ owing until a few days before rent is due then the amount shows up again. There should be a page that states regular bill amounts AND amount owing

Awesome app!. The app is seamless to use and awesome!

Great app!. It is simple to use and quick.

Ok app.. The app works okay. I don’t use regularly but it works.

Excellent. Love this app I can make my own payments and that way I know what’s coming out of my account:)

Easy and convenient. Very good way to pay your rent in just seconds

Excellent App. Very good app for servicing apartments with an ease to use.

Great app to pay a rent. Very convenient app to pay monthly rent. Easy to use.

Easy to use. 🌟🌟🌟🌟🌟

Mohammed. It’s great

I like this app. Quick and easy

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Makes life easier. This app is really helpful for residents as you can find your actual rent/utility bill due, request maintenance and find out what’s going on in the community without having to call the office or worry about office hours. It is also possible to pay your rent through the app but I am seriously disgusted that a management firm wants me to pay $2 a month to make an interbank transfer and more than that to use a debit/credit card to pay. So you can’t set up an autopay without getting stuck for another $12 a year unless you have a boatload of money in the bank and do bill pay from your bank, but mine takes 5 days. So I walk a check over to the office.

This app does what it’s meant to do, and does it well. I don’t understand how anyone could rate this app less than a 5 star rating unless they are taking out their personal grievances they have with their individual apartment/condo management on the rating for the app the leasing company uses. Anyway, this app works great for the times I need to submit a maintenance request, and I like that I can add in as much information as needed including photographs and voice memos. It shows me all the prior maintenance requests as well as all the payments made on my account and allows me to easily manage everything I need, no more unnecessary trips down to the leasing office or having to mess around with the old website that wasn’t too great.

Easy App. Very nice and simple easy app to pay your rent every month with. If you use your checking account bank card the fees are nominal for me at $3.95 and more convenient than the hassle of buying money orders. Beware though if you have to use a credit card or social security bank card the fees climb drastically to well over $20. I’ve been using this app to pay my rent for about 3 yrs now with zero issues. It posts immediately on the computer in the managers office. No delay whatsoever. I highly recommend this app if you use a bank card

Problematic app/ doesn’t work. Nothing loads. If it does load after 5 min for every screen or option it’ll say error, I even started to screen record how useless this app is. If your promoting this option for paying rent/maintenance etc in lieu of going to the leasing office please make sure this app actually works. I shouldn’t have to go out and pay for a rent money order if this is an option, now I’m reading further reviews that mention an extra processing fee- I agreed to pay my lease/household bills and nothing more. If my apartment complex opts to use this, look to them for the “added fees”. I’m not going to be late on my rent because this app can’t function properly. I’m being honest because it’s 2020, this isn’t a new option I was using a different app for this back in 2018 and no issues ever with it. This app is a joke and needs to be fixed ASAP.

Quiet Convenient. This is a really nice app for paying your rent electronically and submitting maintenance requests. When I submitted a maintenance request at my apartment complex, Clary’s Crossing, the request was fulfilled in 24-48 hours since I submitted it on a weekend when our maintenance staff was out of the office. I was satisfied with how quickly my electronic rent payment was processed as well. Originally I used bill pay through my bank but they sent a check in the mail to my landlord and it arrived the day before it would have been considered late. Paying my rent through the app was much quicker as the payment was processed immediately and there was no fee since I linked my payment to my bank account.

Convinced. At first when my apt told me would only accept rent through this app, I was really frustrated... I had an issue with identity fraud, so I didn’t have a functioning bank account... I usually got money orders, it was safer for me. But they really left us no choice but to use this. And I think it’s unfair to charge 3.5% to use a debit card instead of a checking account. Not all of us who live here, have bank accounts, and it was a really inconvenient thing for them to do. But I’m using my friends bank account, so... now I get to transfer money to there, then to you guys.... the app runs pretty smoothly though, it was better than the other version. 4 stars because it’s not the app creators fault my apt complex wants to be extra.... lol 🤷🏻‍♀️

Problem reported is a problem solved. If we submit a critical or emergency maintenance request via the app or a call to the front desk - it’s resolved by a fully qualified technician in less than 2 hours. For other maintenance requests, the technician completes it almost as soon, often the same day. When a repair/replacement requires a difficult to find part, the technician monitors it continuously until resolution. We are quite satisfied with the maintenance request processes, resolutions, and most importantly - the technician’s resolve, knowledge and responsiveness to “fix” the problem properly; no work-around temporary solutions.

Balfour Beatty Residents. Maybe this is just a problem with this app for Balfour Beatty at Ft. Bliss (which could be considering they’re horribly unorganized and basically operate at the very lowest standard possible), but the portal doesn’t show maintenance scheduled dates- only the date that you requested maintenance and whether something was scheduled. Nor does it show the team notes regarding the maintenance request for finished work. Those seem like two very important pieces of information that would be helpful to residents, especially when the team fails to send confirmation emails to residents or alert them of internally scheduled maintenance for which they do not alert you. Having those two features and requiring the completion of those fields would be a major enhancement to this app.

Awesome Changes. My apartment changed ownership last month and all information had to be added again. I logged in to make my payment and realized that my banking information was no longer there. I almost cringed because usually it takes 2-3 business days for the account to be verified, which would have caused me to have to pay the fees to use my credit card. This app now takes you directly to your bank for sign in and the set up was instant!!! Thank you for this Amazing change!!

Rent café app excellent tool. I really like this app because it gives me 24 hour access to either check my account or check or submit maintenance request. I think the improvement on this app would be to be able to see that the maintenance request was actually opened and being worked upon. I have found that some of the maintenance request that I make to my apartment complex do not seem to even warrant an acknowledgment therefore I don't know the status of some things. I don't like having to take Chase down to find out what the responses or lack there of are. But that is not Ren café problem. It is a problem of the complex where I live.

Easy to use and my rent is paid on time. I love this app. I can view all the documents I need and submit requests. The leasing office sends an automated email right away and someone follows up on my request shortly after. I have not had any issues with payment either. I can use different payment methods which is nice. I liked that I was able to make payments a head of the due date and it was accredited to my account. Be careful though, make sure you call the office to confirm they see it so there isn’t an issue in the future! By far my favorite feature/thing about apartment living. It is practical and easy to use.

Best Assistant Manager & Beat maintenance. I’ve lived here at The Point ofWindmill Lakes over four years now. And Stacy Houston is the best assistant manager I have ever known since I’ve been living in apartments. She goes above and beyond to make sure all residents are happy. Josue is ONE of the best maintenance man I’ve ever known. He always makes sure the job is done. Our complex grounds are always clean and neat. I even seen him out early Saturday mornings walking the grounds and making sure there’s no trash on the grounds!! Stacy and Josue are the BEST OF THE BEST!!’ Thank you to them both for making MY home here is safe and clean 🌺🌺🌺 God Bless. 🙏🏻 Lisa Medel

New feature. This app is great for paying rent, I haven’t had any major issues. There were a few times that I couldn’t make any payments and had to get a cashiers check but that wasn’t so hard... one improvement I would really appreciate would be to see payment history. My apartment complex is now under new management and I went from paying a flat rate for water only to paying all utilities and a variable fee. I only remember paying 768 one month and this month I’m paying 796 because of utilities. I know I could easily write it down but a payment history in app would be nice.

Home Sweet Home. I’ve resided here for about 8 years. The current management and staff is great. Staff works hard to maintain the upkeep of the complex. However, some people no matter what just doesn’t appreciate having nice or clean things. I get along well with my neighbors. However, the new tenants on the floor above me are a bit inconsiderate of others around them and stomps across the floor heavily during the evening and there’s constant banging. I’ve never complained about any other tenants. Tenants with dogs doesn’t pick up the waste like they’re supposed. Management fines them if caught but it still happens. I just renewed my lease again, yes the rent increases every year and I will be here another year but I’m thinking about moving in the near future.

Slowest App EVER + extra charge to pay rent. This app is SLOW. At first I thought it was my data, then I connected to my WiFi and it’s equally as slow. This was an issue before everyone was asked to work remotely from home so, there’s no good excuse why the app it SOO SLOW. I opened the App Store to try and troubleshoot this issue and I was surprised that the last update was 1 month ago. It took me over 10 minutes just to load my lease renewal. It takes FOREVER just to sign me in. PLEASE UPDATE THIS APP with the speed. Additionally, the extra charges just to pay my rent are ridiculous. I don’t recall Widener charging so much from the previous platform. I’ve never experienced a service charge for Visa Credit of $22 and $3.50 just to use my bank debit card!! That’s more than an ATM would charge. Just using my bank card would cost me $42 extra a year just to pay rent. Who negotiated this contract? 🤬

Rent Payment. I do like this feature. I makes a busy person such as myself easy to pay rent. For instance, if a payment is made and does not go through. There is no alert telling you or the office that a mistake was made. I Paid my rent and five days later it’s still in my account. That is not usual, I called the office several times inquiring about this. All they can see is I have a $0 balance. Had I went with that and assumed all was fine my rent would have stayed unpaid for the month of April. After talking to my bank, they tracked down the problem and told me what happened. Which of course was user err. I was short $.20 so the ACH was declined. I do like the APP but feeling it could be improved upon.

What happened?. The app doesn’t work for me anymore. All I get now is a log in error when I input my email and password. I have reset my password thinking it was user error, but that’s not the case. This is the second month I won’t be able to use this app that was given to me by the property I live as the preferred method of payment. It’s a bit irritating to not be able to use and it makes no sense for it to be taking up space on phone if it doesn’t work. The property I live on is registered. I have gone through every step in order to try and fix this issue. What happened to the app? Why isn’t it letting those already registered in? And why does it keep saying my account is invalid when it is not? Please don’t respond with the usual apology blurb and email address for contacting you all. Just fix the issue.

Makes paying my rent a snap.. Have you ever wondered if that dog barking at you wants your attention and possibly wants to be your friend or, alternatively, wants to sink its teeth into your leg and make it bleed? Well, ….stop thinking about complex issues like that and think about a no brainer: namely how easy the rent cafe app makes paying your rent! It gives you immediate feedback about your payment being processed and gives you a chance to take a screenshot of that fact should there be any question whether you paid and when. The dog I mentioned may or may not bite, but this app helps the bite of paying rent feel lighter.

Great place to live. Great place to live. Always safe near the lake. Nice sidewalks All kinds of conveniences, restaurants, beauty, stores, nail salons, doctors office, post office, eatery, lounges, and many other accommodations like right central gym, and most likely your favorite sandwich shop not to mention the huge lakeside mall literally down the street from your address. This is truly a secret there’s no no no to live. Don’t tell many people I enjoy the peace and quiet the sunsets nice evenings, not to mention the pool mat that song, heaven it up for now you’ll have to come and check it out for yourself to see all the amenities for a little rant

Everything works except for Bulletin Board. Everything works (submitting maintenance requests, paying bills, etc.). Bulletin board can be accessed. However, when scrolling down to read older posts, it breaks up the posts and there’s a big separation of space in between each post. Seems like a glitch. Only one post can be visible on my phone screen at once. As I scroll down the next post jumps up and more space is created between the visible post and the older, lower post (not visible). Makes scrolling very annoying to read posts because they keep jumping around on your screen.

Richey Woods. I would love to live here forever but it’s just so expensive and I really miss having my washer and dryer at my fingertips but it is even more expensive. Most of the other people that live here are just like me living on a low fixed income and after the rent is paid and the electricity I’m broke for another month and I have a lot of medical co-pays and prescriptions to keep me alive. I’m going to be moving in 30 days back to NC due to my health issues and I have no family here anymore. I’m trying to find a home for my daughter and I to live in that is a RentCafe listing and we have found the perfect place so let’s pray Amen

All that this app does.. All that this app does is make it easier to pay your rent at your residential community. Unfortunately, they didn’t merge cooperation with parking enforcement. And there are other (several) that the residents and the management do not use. I have a comment (the only) from two years ago on the bulletin board that had yet to be authorized, so I guess no one is paying attention to that part of the app and if you are not going to use something, just remove it. I had a few maintenance requests, but found that after they were sent, it was ABSOLUTELY more efficient, effective, and more likely to be put into a work order by calling into the office. I just don’t feel that this app is living up to its incredible potential!!

Makes interacting with property management a dream. I didn’t know apps like this existed until I moved into my new community. Not having to fight with a landlord to get things fixed around the apartment is my ideal introverted experience. Just snap a picture and submit a ticket! As someone who’s worked in corporate facilities it feels a lot like how I’d request service for my buildings. Quick, intuitive and a HUGE time saver. Plus things actually get fixed instead of me pushing off calling the super! Convenient being able to manage rent payments from here as well. This app is a HUGE plus for me to stay at my current apartment for a few more years!

No one is forced to use this app.. Okay, not a review of the app, but rather a review of people making inappropriate complaint on the wrong platform. This a payment app people! It is independent of whatever complex you reside in so do not complain about your community here as it just makes you appear ignorant. Complain on Yelp, Google reviews, etc or take your complaint directly to your management. NO ONE is forcing you to use this app to pay your rent! That is not even legal. What if you didn’t have a smartphone? They cannot force you to buy one. They don’t accept cash you say? Check your states laws regarding that and if the law says they must, problem solved, otherwise WRITE A CHECK. Don’t have a checking account? Get one. That is not their problem, it’s yours. Otherwise go to post office and get a money order. The app is a convenience option only, nothing more. It is NOT mandatory and if anyone’s complex is trying to make it so, as the only accepted payment method, that is illegal.

Residents at the COR. I have been living at the COR Appartments in Ramsey for just over a month now, I really enjoy the Appartment it is very spacious inside, nice walk in closet and a balcony off the living room, open concept kitchen layout!! It’s very convenient for parking. There is a metro train 4 story parking garage attached to the COR Appartments. Also if you have a dog you’re in luck because they also a dog park. In the very cor of the cor they have a pool and gas bonfire pit. My only con is that the bonfire pit doesn’t work which is slightly disappointing and they don’t have a hot tub.. In all if they fix some of the amenities the COR is a wonderful place to live and I recommend living here to anyone looking for a modern, open concept Appartment with good views and awesome amenities at a reasonable price!

Two Names on Checking Account NOT Supported. My wife and I have a joint checking account and we both have RentCafe logins. Since my wife set up the initial payment account the app prohibits me from paying the rent under my user name. The message displayed is “Application Error unable to save data”. 1) I find this unacceptable in that if my wife is unable to pay the rent then our rent will be delinquent and we will be charged a late fee because I couldn’t log in. 2) The app does not provide any help or guidance 3) Yes I can use my wife’s login to pay the rent but that is just putting a band-aid on a problem that should not exist.

Deer path made easy. My leasing agent Janessa went above and beyond while making this the easiest move in process I’ve encountered thus far!! She made sure I received all necessary information prior to it needing to be completed. The process she has helped establish pretty much walks you through with little to no extra assistance needed. However, Janessa was there with quick and correct answers to all of my questions. She was very assessable and always polite. I am very pleased with my rental experience and the rental app is convenient and easy to use as well. All around, I give this experience a A+!!!

Helpful but needs improvement. I like the easy use of the app to pay my bills . However, you don’t show the total amount due till the 1st. I would like to see you implement the total cost earlier. Our actual bill is sent via ( YES utilities bill that includes rent) email at least 10 days prior. Why can this not be in the app so you can pay the total early ? For some they have to wait till the day rent is due to see the bill and then go get money orders. This would make things easier for all in my opinion. I would love to see this go into effect with this app. Thank you !

Satisfied resident. I’m very happy to live here at Oak Park Trails as it is a wonderful place! I find it peaceful & relaxing at any time! Also, I love the many amenities available here! Being a gated community, I feel safe & secure! It’s a great location with stores, restaurants & gas stations near that’s a great convenience! All employees are very kind & helpful in every way as they make you feel welcome every time I go to the office for anything! Maintenance is great & polite if I have any issues! They are always working diligently maintaining a clean & beautiful landscape property! I love living here & I call it home!

Serena Woods Apartment. We moved in two weeks ago . It was a rough start but a big change . I want to thank Yulissa and Carlos at the office . Yulissa was a great help from the moment I met her . I arrived 5 minutes before the office was closing and Yulissa went above and beyond for my husband and I . She answered every single question I had . From numerous emails and phone calls to understanding my frustration . She took care of it very professionally. Thank you Yulissa . And Carlos , thank you for giving my husband and I your time and hearing and understanding our home situation. We thank you . I would recommend everyone I know to Serena Woods Apartment . Thank you !

App has some glitches Windsor Gardens Norwood. Says alpha numeric characters when typing in cell for receiving sms messages but if wont accept a number without dashes either. Wish lease statement paper work was visible on the app but the all does run smoothly and is easy to navigate. Con is that that charge a 4 dollar fee to pay your bill which stinks if you pay it in increments throughout the month because you’re losing 4 dollars every time! Lastly there’s a cute upcoming event section it would be nice to see events the complex is having if any! Also there’s a community bulletin board that no one has beer posted in and I think it should be better advertised and marketed to the community because it’s a great idea.

Amazing Family Oriented Community. We have been at Palm Ridge Apartments for two years. Management responds at an efficient time, and the move in process was so smooth and right in time for the holidays. Maintenance has been so much help with any repairs and is very polite and respectful especially since having a new born and making sure not to disturb during nap times. All services can be requested through an app and paying my monthly rent as well so that I can do everything out of the comfort of my home. All the neighbors treat us like family and are very thoughtful. Highly recommend this community to everyone.

Tired of Apps like yours. Everything was running smoothly until I opened your App to make a Payment Today. To my Frustration after 5 + years Today your App Decided it had no idea who I am ??? What’s up with that ? Now I have to enter, re-Enter, and Finally Re-Enter my E-Mail Once again, to Play the reset your password Game. Back and forth with G Mail App, because it prides itself on how many times it can not accept my New Password, for one reason or another.. Your App sure didn’t make this an Easy Task. Is that what you do to make residents think your worth the Extra $4.00 you charge us to Pay you ?? Since when it is legal to charge people to pay you ?? People are tired of being Fleeced by Crap like this !! UPDATE 1-1-23 I think I went thru my issues with your App Early on. since the last time I had an issue,( 3-4 years ago Now) this App Has Worked Perfectly, Every Single Time. That’s why I am upgrading my original 1 Star, to 5 Stars. Keep up the great job

Thanks 🥰. I would like to say thanks to everyone in the office and the maintenance staff you all are awesome!! Jessica Management and Jessica along Quinton are always smiling and helpful immediately no delays. Due to our recent pandemic I had some financial delays with my job and Jessica in management was very understanding and the management team was patient with me through out the process of getting everything resolved. That truly made things easier as this has us all in a bit of discomfort. I just wanted to say thanks to all of the Management and staff at Bella Vida you all are Awesome!!

Resident. We were greeted by the sweetest Employee at Waterford at Sugarcreek. Lindsey told us just what we needed to hear the day we drove onto the property. My husband walked into the office to ask if the apartment complex had any available 2 BR apartments. She did not overwhelm us with too much info. She made us feel good about this place and our decision. She helped us realize this apartment is exactly what we needed. It turns out that this area of Sugarcreek Township is a most desirable area of Dayton to live in. We are happy to be here and appreciate Lindsay being very personable and she really cares about us. She went as far as to say there was availability in her apartment unit which would’ve made us neighbors. We immediately had a friendship connection with her! Thanks Lindsey ❣️

Easy to use but fees add up. I pay rent through this app. It’s easy enough to use but the fees get you. You can’t pay in advance - sometimes you can’t even pay the morning of. In my case, utilities are also charged thru this app. Again, you cannot pay in advance. They are posted after rent so you are charged two separate fees. If you wait until the third day, you get a nice $100 charge. I was away on a funeral so missed the mailed notices that utilities were due. I usually just pay them with the following month’s rent but this time I got a notice for eviction. Of course I paid the $55 utilities bill and $5 charge - from the funeral home. As the company won’t take a check or cash, I guess I’ll need to continue to pay $120 in processing fees as long as I remain here. It’s quite the racket.

Hard time #One of the worst app. One of the worst app ... I never write reviews and this is my first review for a app Due to the my Apartment I’m forcing to use this app else I through it out long time before Prob # 1 Moved one apartment to another apartment and was holding renters cafe account with my old My new apartment people setting up —— setting up —- setting up account for long & still going on and reason given duplicate account & they are saying tech team from renters cafe still working !then I created gmail and gave them to fix but still my prob remain same ...why can’t solve simple account disable ? Guys seriously is that hard to remove my old account ? Prob#2 This app never tell me history of my payment and I was having some credit however all sudden gone and no clue & no history —worst app Prob3# water bill won’t show separate just one shot $—- what the hell it is No words about my frustration...either my property management not paying more to get extra features or from this app this is the maximum features added or just limited info ??.???........?

Service. appreciate the service the property management provides here at Sierra Glen apartments. The response to servicing the Maintenance in my place is quick and officiant. The staff makes it a point to communicate and be clear on what is being provided here at the property. I will also mention how the maintenance staff is always keeping the grounds clean; for instance, the dumpster area is always being kept up. If the area is out of control, the maintenance staff is there to clean up. My only suggestion I have is to the residents to be mindful, and be respectful toy our neighbors. Let’s try to make it in the trash and not throw the garbage everywhere. Thank you again for taking care of my repairs in my apartment.

Maintenance needed/pot smells. I have lived at Mallard Point for over four years! During this time their have been 4 different management teams. We have needed numerous maintenance problems from screens falling out noisy small refrigerator, noisy washer, Toilet continually running, and loud parties going on until 4 in the am; as well as a person found dead in our parking lot this year! JR has been very efficient especially over the past couple of weeks to fix any and all maintenance concerns- he is the only person who is responsible for all 16 buildings at Mallard Point! Our landlord has attempted to complete checks on sprinklers, water heaters etc; however we have never been told about the details of the body found in our parking lot! The staff claims there is a security guard who patrols 3 times per night; but. 2 weeks ago when there was a very loud party by my downstairs neighbors that went from 6:30 pm until 4 am- there was no security that had patrolled during that evening! When I had told my landlord about this party she seemed as though I made this accusation up despite my photos of the huge wedding tent, numerous table and guests without masks! My daughter and I both witnessed this crazy party that went on without any regard for other residents! Linda

Hassle Free!. I love this app, I can pay my rent through apply pay! And select other payment options if I choose. I can see how much my rent is and the ledger. All from the comfort of my phone. No money orders or going out. I highly recommend this app. only thing is I despise the 3.95 additional charge for making payment through Apple Pay. Other then that the app has an easy to use layout and I have never had any issues! So what are you waiting for? Download right now, and start making your hassle free rent payments from wherever you may straight from your mobile device!

Pleasant Springs Apartments. I do like having the availability of clicking a few buttons to pay my rent. It's also very convenient to put in a maintenance order that is not an emergency. The downsides to this app is the cost to use it. While $3.95 might not seem like a lot to most people, it is when we are on a affordable housing program and most of us are trying to get by on Social Security. Also I would like to see our Apartment Complex use the app for so many more things. Notices, copies of our leases, anything new that's going on. And even for events put on by our social coordinator. It would be nice to have every thing in one place.

Still a very happy camper/tenant. I’ve lived here in Soho Parkway Apts. for almost 2yrs now. I still don’t have nota one real complaint just that I wish I’ve lived here sooner. I am very impressed with how they have handled things during this Pandemic. It really felt as though we were all in this together. The staff helpfulness and warm considerations for us as tenants was simply remarkable. They never treated us like bothers or like just unit fillers. They had quick responses to our inquiries and maintenance requests. I say all this to simple say THANK YOU to all of the staff and maintenance team members and to the entire GreyStar Management Family! ❤️

Would Not Recommend - Stay Away. I don’t know if the app is terrible or the management company or both. The most used feature (rent payment) doesn’t work correctly, if you’d like to use auto pay you have to make the date beyond the first of the month even though that’s when the rent is due or it wont pull any money from your account. You do not receive notifications when your rent is due, when the money is being draw from your account or when new charges are being places on your account, they just show up (and often inaccurate). The maintenance portion is equally bad. The app allows you to upload pictures of the situation however the maintenance people continue to tell me they don’t receive them, so why are you collecting them? Elevator reservations can’t be made in the app nor workouts, there is a different app for that. I don't need to be managing 3 different apps all for my apt building.

Disappointed with the portal. In have an elderly father who has to use this services, since the property company has switched to rentcafe he hasn’t been able to get on the portal, nor pay rent on the portal. We’ve contacted yardi and nothing, I was told to have the property contact yardi because yardi needs a client number… nothing was done… granted they tried to resend a new invite at least 7-10 times with a different address and still nothing, it’s so frustrating . This has been a headache and so stressful especially when the property is new to the system and they are still learning … while not knowing what to tell customers how they can fix the problem. The only issues is not being able to pay rent and being penalized with a late fee. And not being able to contact customer service with either company is just wrong. No one ever returns calls.

Excellent Community. I’ve loved living here for the past nearly 2 years. The management team responds to maintenance requests almost immediately (same day) is always courteous and professional. The office team is easy to get in contact with and goes out of their way to help. The apartments are comfortable and updated nicely and competitively priced for the area. I looked around for another apartment when I was considering renewing not long ago and found prices higher and customer service not nearly as good. Me decision to renew was easy to make! I would recommend this place (and I have) to anyone wanting to live in Carmel.

Great service at Sycamore Farms. I want to personally Thank Sycamore Farms Rick and Scott for helping me make my apartment feel like home. Im very pleased they removed old nails in walls did touch up painting inside my apartment. Also my dishwasher, power washed building 13, fixed & repaired my ice maker, water pressure in bathroom sink , fixed ceiling fan in living room and replaced broken tiles in my bathroom shower. Thank you for all the work and taking care of me in a timely manner. I do believe if you put an assortment of rocks or grass patches over the red mud by drains it would help the red dirt situation in building 13 from entering the sidewalks and parking area.

Easy and quick to use. Makes rent easy to pay, I can do it in a couple of minutes if not less. It's also great if I'm out of town and need to pay rent. Before our apartment started using this we had to pay by check or money order and paying by check was really frustrating because it wouldn't get deposited and even show as pending until between the 14th and 18th of each month so I just paid with money orders. Those are inconvenient, too, just having to get them, and that kind of thing. Never had any issues with the app, works great.

Rent payment. It would be very helpful if we can use our bank account to pay the rent. It’s very difficult to have the features of verifying the bank account takin days to be verified. If you’ve the bank account, the name & our address then it should be automatic, if I put my information in & I’ve been using the account for a couple of years for the rent then it should take no time verifications & paying rent. Otherwise the app is helpful but not practical 100%. I’d appreciate the app more if it worked faster & a little more efficient with our bank accounts.

Need Feedback Through App. The app is easy to use for submitting maintenance requests; however, the lack of feedback and confirmation via the app of the repair status defeats the purpose of using the app. For example, when I wanted to use the outdoor grill which was malfunctioning, I submitted a maintenance request two days in advance of the day I planned to use it. Since I didn’t receive any feedback about the status of the grill prior to my planned time, I changed my plans. About a week later I found an email in my junk folder stating the grill had been serviced. It’s not judicious to use two separate tracking systems when the app undoubtedly can be easily programmed to provide feedback and confirmation of completion of work to the resident.

Quick & Easy. I appreciate the convenience using this app to pay rent. It’s easy, I’ve had zero issues, and I can use it anytime, anywhere. It’s had never lagged or froze during a transaction. There are some helpful features our business office should employ, for instance using the option to make a reservation! During the age of the covid pandemic, the gym, movie theater, and pool were limited by reservations, and this functionality would have been much more efficient than what was in place! Hopefully that will be a new feature for our use soon! All in all, super easy and helpful-zero issues!