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Nattynic@night - Hillside Inn in Madison, Indiana
Expedia and the hillside inn. I called and asked for a refund because our car broke down and we were never able to make it. The trip was for my 8 year old whom had a birthday that day and it was ruined. I’ve called and asked politely if I could receive a refund or my money back for the room and no one has contacted me or spoke to me since my calls. They won’t reply to email and a manager never got back with me to try and help me out. We’ve stayed here a couple times and I’m very disappointed that no one who works for Expedia or the hotel never contacted me. The costumers always right. That was an 8 year olds birthday money wasted for a trip that she never was able to enjoy. Honestly if you are a hotel that says that they would lose money because they could of booked the room to someone else. I’m sorry but if you are making that much money because the hotel is booked then why can’t they simply give me something that is still rightfully mine. I just want and need something that should be respectfully mine and my daughter.
HurryUpRalph - App cancelled $3,000 reservation, no refund
I use Expedia pretty often, about once a month on average. I’m in a long-distance marriage because of my military deployment schedule. This month, my wife and I were finally going on our long overdue honeymoon (6 years), but the DoD has put out travel restrictions that would allow that to happen. So I went on the Expedia app to cancel/change my reservation. I managed to cancel my flights, but I didn’t cancel my hotel because there was no refund option or an option to change my reservation.
At that point I was okay with just canceling my flight and contacting Expedia to see what I could do about my hotel reservation. But as get off the app and am about to make the call to Expedia, I receive multiple emails regarding my cancellations. To my surprise, the hotel was also cancelled. This was a $3,000 resort in Aruba. I proceed to call customer service, and waited on hold for over an hour, then the call just dropped out of nowhere. Luckily, I went online earlier to schedule Expedia customer service to call me. When they did, I could hardly communicate with the agent because it seemed as if English was not their native language. The agent proceeded to transfer me to another person to help then they hung up on me.
I cannot afford another $3,000 for a vacation and now I cannot take my wife on the honeymoon I promised her. This will definitely be the last time I use Expedia or any of its sister companies.
::::::::::: - Have had a lots of improvements! But....
I like this app much better than I did before so thought it was worth updating my review. But have an issue with the layout that I hope they fix. I wish I could attach a screen cap here to demonstrate with an obvious visual. I’m on my iPad...and when I go to “pick a room”...the long skinny horizontal pic of the style of room appears, with a line above and below. And with the price and select button. The problem is, as you’re scrolling, it’s not clear AT ALL which pic and room name/style goes with which price, above it or below it. Because what’s in between the 2 horizontal lines/rules is...first a price/purchase button, then the picture below. But...apparently the the price goes with the picture above, not below...so the horizontal rules making you think that that’s setting off a block of info that goes together is very misleading. And the space between the price and pictures and price and picture, etc. as you scroll is the same! So there’s no definitive of which price goes with which pic/room style/size. This is just poor design layout and I hope they change it to make it a lot more obvious. Other than that, I like it for navigating easily compared to other travel apps and sites.
NeverAgainExpedia - Never again, Expedia
I have used Expedia for YEARS. This has always been my go-to service for hotels, flights, and cars. I was supposed to go to Atlanta for work and happily booked my plane tickets through Expedia as I always did. With the COVID crisis and travel restrictions, my trip to Atlanta needed to be canceled. For some reason I wasn’t able to cancel my flight online, and was instructed to call customer service. I did, and received a recording that because my travel was not in the next 72h they could not help me, and to call back when I was within that window.
So I waited until Sunday, when I was finally in the 72h window. I was on hold for 3 hours, with no option for a call back, before being disconnected without speaking to anyone. I called back at 10pm Sunday night. I slept on and off, with my phone on speakerphone until I woke up at 5am, still on hold. I didn’t speak to a representative until 8am Monday morning- at that point I had been on hold for 10 HOURS. I explained the situation to the gentleman (named David) and asked that if we got disconnected to please call me back as I had been on hold all night. He confirmed my phone number and happily agreed. 1h and 15 minutes later, with absolutely no resolution, the call was disconnected. No. Call Back. 11h15m wasted. I called Delta, got an immediate response AND they refunded my ticket.
I WILL NEVER EVER EVER USE EXPEDIA FOR ANYTHING ELSE AS LONG AS I LIVE DUE TO HORRENDOUS CUSTOMER SERVICE. NEVER AGAIN.
tsm_ski - Terror flight
Me and my father bought our tickets $500 dollars and for return it was free next thing you know the cancelled my flight back so I called and they gaved me another flight closer they wanted to charge me for a return flight so I told them why would they charge me for something they cancelled they hanged up on me so I called them again but a different person answered so I told them the whole thing again. So they gaved me a flight a good flight but the thing was they the last flight to my destination was p.m so I was ok with that time. Now when we were at Washington my last flight they changed it at the last second and me and my father were freaking out on why would they do that so we were stuck at Washington tell we figured on what to do. So I called Expedia for a money return but the guy was falling asleep at the job real professional guys, so I was telling him why I wanted that so he told me “ok I’m going to call United for a refund so it’s going to take 7-8 minutes on the wait time so if the phone call hangs up is this number ok to call back” I said yes it is and guess what happened the call hanged up so supposedly he was going to call back but I guess he fell asleep on the job. So I called a taxi but what was the difference if it costed the same as a plane ticket $400 to Roanoke. So if you want to get ripped off and not get your money back then Expedia is the site. Oh yea I’m still waiting on that refund.
Aneka-a - Bahamas Nassau Malia inclusive trip
They told me that the hotel had 15 restaurants when I get here there’s only 7 one watch we couldn’t eat there without paying! All of the rooms had a smell this is the third room that we have been moved to last two days of a trip the other room we were in without Wi-Fi and AC and it’s very hot out here I have to keep walking back-and-forth to the hotel just asking for help which was very hard for anyone to actually help me I couldn’t call the front desk for my room phone and no one would answer the phone. they are finally moving us the last two days of my daughter’s birthday yesterday! it rained and all of the activities with counsel I spent most of our day switching rooms so we didn’t get a chance to do anything for one of the reasons why we came out here which was her birthday! they told me when I book a trip that it was some activities involved in that all exclusive come to find out where there is games volleyball and there’s no activities as far as touring or anything like that that’s involved in all exclusive the list goes on and on I could never get in touch with Expedia due to my phone I have any Wi-Fi and as I went back-and-forth to the helpdesk to try to figure out why I couldn’t make calls from my room come to find out there was not Wi-Fi box in my room then they move me to another room in the plumbing was messed up.
Dajion B - Horrible service
I booked 3 flights through this company and spent 2 hours on the phone to do so. Then when I log on to the app it only shows two of the three flights I paid for . At that point I called customer service to see what is going on and they informed me that my information was sent to a different email address that they don’t have access to . Then I asked if they could go and change it to put my information so I don’t have to worry about my information being out there in the crazy cyber world that we are in today. Were people’s information is being stolen left and right . These people had the audacity to tell me that there is nothing ANYONE in their company can do for me so basically I just have to deal with my information being out there in someone’s email address that only God know who has access to and can do whatever they want with my information and I probably will not find out until it’s to late . this was all caused by a glitch in there system, so my real question is what other types of glitches are in there system that is sending there customer information around . How secure can this big company be if this is the case . How can you care for your customer if you have systems that “will not allow you to do so”
I would never book another flight though this so called company !! This is just ridiculous!!
Maria2019- - SCAM!! Be careful!!
I tried to make a reservation today for family vacations and when I tried to hit confirm after I put all my info I got a sign that says ERROR, so logically I tried again and I got the same message again. I did not get confirmation from Expedia or booking details of course. Then I see in my bank account 4 pending transactions from
Them. I called the bank to tell them this was canceled and did not get any confirmation from Expedia but bank says is all approved on their end and as far as they know nothing is canceled and I’m being charged for that. To make story short, after 1 hour and 30 minutes in the phone with bank and Expedia I’m still being charged even Expedia supervisor says is canceled they are not able to give me a cancelation number or anything that I can show the bank as a proof of canceled transaction. They said may take 3-5 business day to get my money back, that means now I cannot book my vacations cause they are holding my money and I don’t have enough left on my credit card. Customer service is a shame, the money on hold is even more than the total amount of the trip when I asked how is this possible to supervisor couldn’t even tell me why. I will never book anything through Expedia again. They are a shame and taking people’s money even when it says error on the screen. SCAM!!!!!
kailegoh - Horrible. Do not use this service.
There are a lot of 1 star reviews for this app. I know 1 star is harsh but Expedia really makes traveling even MORE difficult than it already is. If you’re looking at hotels on this website, you’ll see there are a list of places the hotel is close to. For example, 4 minutes from airport, or 5 minutes from beach. In the 3 hotels I’ve booked through Expedia all of what they say the hotel is close to and how far away these places they’ve listed are is completely inaccurate.
My second complaint is not about the website but about the agents I speak to over the phone. As a 3rd party booker they should be making things very clear but instead they leave out really important information BEFORE PAYING (example, what I’m paying for is NON REFUNDABLE) that they claim they DON’T have to tell me before I pay because “I should know” but if I was an expert at booking trips and I knew all these things off the top of my head that they claim I should know, I wouldn’t go through Expedia in the first place and would book straight through the airline or hotel. This is definitely the last time I’m using Expedia. I’m so upset I have 2 upcoming reservations I booked through Expedia. I’m hoping the hotel is what it seems like online but I am not counting on that. Like another review says, BYE EXPEDIA!
Corissa.stallings - Could be improved
I have loved Expedia since I started traveling on my own and the checkout process is always easy for me. Overall the app is decent and could use a few more features. For example when searching for an all inclusive on the website you can filter that option but in the app you must scroll through all hotels, motels and resorts. Also, I wish that you didn’t have to specifically search from one airport. The app states that it’s to help you find the best deal but to me the best deal would be found by checking all available airports that I am willing to travel to without having to research and put back in all of my filters every time. Also, they claim that it is cheaper to book through the app but I have always found that the better bundles are found on the website. It would also be nice if there was an “availability calendar” like on some other sights where you can see how much cheaper it would be to stay a different night. Another feature that would interest me is being able to search an entire country as your destination to try to find new and cool places to stay in a specific country.
adventuring_mama_13 - Location, Location, Location!
Perfect place to stay if you enjoy easy access to the marina and the beach. It is a small and quiet resort. Which we like because we go as a family and not the party scene. Which was cool for us 20 years ago ;) Service staff was very friendly and accommodating. Only complaint is trying to sign us up for the marketing sales pitch at their sister resort as soon as we checked in. When we politely said no, the front sales staff became rude and wouldn’t acknowledge us the entire week we were there. Not a biggie, but it’s polite to at least say hello or good after afternoon when passing by. What they forget to tell you is you can still go to the sister resort 10 mins away and enjoy the luxurious pools and view and also includes the all inclusive if you have that package. Overall, we really enjoyed our stay and would stay here again. We also didn’t need the sales pitch for discounts on activities. We met a very nice young man at the marina who took great care of us setting up the clear fiberglass boat and the dolphins experience.
Sthnbelle - Expedia tried to pocket the difference and blamed the airline
We had a trip planned and needed to change flights during this COVID-19 mess. I attempted to change the flights on the app...no luck even though the app showed a significant amount of savings. I waited on the phone for hours into the wee hours of the morning only to have the system hang up on me. After another 4 hours of holding I finally got an agent, they changed the flight and acknowledged the price difference, but said that the airline was charging change and exchange fees and while there was no additional cost , there was no surplus because that surplus covered all the fees. There was a $1,300 difference! So I told the agent on the phone that I would contact the airline because all fees were supposed to be waived. The Expedia agent forbid me to call the airline and assured me that the airline was charging the fees. Well.... I called the airline anyway. They were completely and totally shocked that Expedia would say that fees were being charged. It angered the airline so much that they gave me vouchers for the difference in flights and the airline agent took the time to rebook the flights to pull my itinerary from Expedia’s control. The airline was livid.
I learned a valuable lesson.....always book direct with the airline and never use Expedia. Necer again Expedia, never again.
gcrs_1307 - Don’t book they just want your money!
Expedia is possibly the worse to book a flight with. We paid two tickets including seating AND checked bags. I call customer service since on my email confirmation I was not showing any details about my seating as well as my checked bags. I called the first rep told me that I had not paid for them that I had to pay for them through the airline. I then requested to speak with a supervisor and I was advised I would get a call back in 15 min. I then wait one hour and call back and then finally get transferred to a supervisor who kept placing me on very long holds which resulted one hour on the phone. Finally the supervisor then tells me that they have no record of me paying for the checked bags AND that they don’t offer to purchase checked bags or choose seats on their app. I told him that they do because I myself purchased the seats as well as the checked bags through them and my total balance was sky rocket high !! The supervisor does NOTHING to try and help me with this issue. I have seen on previous reviews where they have also been over charged as well. I guess it was also my fault for not checking the reviews. But to end this review DO NOT BOOK WITH EXPEDIA!!! They change the price way higher and then claim that they aren’t showing nothing in their system.
erinallen2011 - Disappointed
I wouldn’t even give a star but I have to pick something. I booked a hotel with the app and chose the next day and check out the day after that. I paid the $1 to cover any problems if we had to cancel. Then when I went to cancel the day after booking which would have been the day we checked in later I was told that I couldn’t get my money back because I booked it for the day before. I triple checked the dates I entered and even hit the dates on the calendar for that Friday and check out Saturday. But they said I can’t get my money back because I was a no show. Yea because I booked it for the day after not the same day I submitted the booking. I am very disappointed in Expedia and their site and will never be using them again. Which is disappointing because we will need to book lots of hotels coming up due to our baby needing surgeries further from home and lots of appointments where it will be easier to get a hotel the night before. You lost lots of business from us. So anyone using this app or Expedia make sure when you book and get confirmation that it shows the correct dates because otherwise you will get screwed out of money. We lost almost $200 because of them when we could use that money for our baby’s doctor bills.
mom of _5_ - Family trip gone wrong and then made right
After going on our first family trip to universal studios Orlando we tried to save money and purchase tickets through Expedia.. unfortunately the purchase was made for universal Hollywood... After freaking out because the purchase was over $$900 and they informed me there was a strict no refund policy I really was devastated... We were able to come up with the funds to enter Orlando but we were out the $900... After communicating with supervisor after supervisor they were able to contact Hollywood and ask for a refund. .. it took a few weeks but I was refunded the entire amount and they kept in contact with me throughout the entire process.. I'm definitely extremely grateful they went the extra mile to make that happen..I have a large family and we saved up for that family vacation for a while .. We will definitely be using Expedia again because the customer service was great!
Bo11$$$$$$$$$$$$$$$$$$$$ - Scam
I highly recommend just using this app to strictly compare prices (kayak and hopper are also great apps for this and hopper has cheaper flights than any other place I’ve found).
This is the second time booking my flight through Expedia. The first time was not that bad. This time though I had to do schedule changes for my flight. I called Expedia twice. They explained to me that they had a fee of about $90 to change the date (no biggie I understand) and that I had to pay the difference in price (again understandable) my ticket originally cost $340 and I looked up online how much of a difference it would be to estimate about how much I would be paying which was roughly $200 in total. I called the first time and I gave them specific flight numbers and time to make their job a bit easier, and the end result they were asking for was $800 which is a little over the top. I didn’t want to pay that much so I hung up and called again with in seconds to double check. And once I gave the exact information and everything the end amount was $1000 ???!! I understand that prices fluctuated but that was crazy. So I cut out the middle man (Expedia) and called the airline and ended up changing the dates for just $215.
jstewarthill - WORST CUSTOMER SERVICE EVER!
I booked a trip to Vegas last night using the Expedia app which is directly linked to my Expedia account. Because my wife is not going on this trip with me I put my email address in instead of hers. I noticed that my trip itinerary was not showing up in my account so I called Expedia in after being on the phone with them for two hours I was told two different things. One, since I used a different email address when I checked out that it did not register to my account, then I was told that I must have gotten logged out of my account while using the app due to a technical malfunction. This is very upsetting because I have been with Expedia for 15 years and use them for all of my travel needs. Because of this the rewards points will not be applied to my account and I will not receive the VIP access at the cosmopolitan hotel in Las Vegas. The last woman I spoke with claimed to be at Expedia corporate and she was astonishingly rude, told me I was just out of luck and there was nothing she could do, I insisted that this is ridiculous and then I did nothing any different than I have done in the past while booking on the app through my account, she then hung up on me. I will be looking for different ways to travel, or boots or kayak maybe.
Cmdco20 - Expedia’s Customer Service plays games!!!
Words simply cannot explain how irritated I am with EXPEDIA . I booked a room and was charged for it. As I pulled up to the hotel I received a call from the receptionist at the hotel telling me that there were no rooms available and they didn’t t know why Expedia booked me. I immediately called Expedia and I was put on hold for more than 50 minutes at least 3 times. This was a Saturday night. When I did get someone on the line, the kept telling me that they had to call the hotel to see if I could be refunded my money. Simply giving me the run around. It wasn’t until the following Monday that someone told me I would be refunded but it would take 7 days and it wouldn’t be the whole amount . I was like Hell No, I want my money back immediately. Why can’t people do the right thing???? Why do they Nickel and dime people. I will NEVER use this company again. It is so disrespectful to leave people on hold for a long period of time hoping they will hang up. This is so wrong and extremely unprofessional. STOP TAKING PEOPLE’s Money if you aren’t going to go over and beyond to make sure they are accommodated and treated with the utmost respect. Unacceptable! I will do everything I can to spread the word about this company.
bsbarrier - Frustrated and disappointed
I am not pleased with Expedia. I scheduled a rental car and did not get collision coverage. I received an email telling new it’s not too late to add it in. I clicked the button and tried 5+ times to add it but it kept saying “sorry please try again later”. I tried to add it directly on the app and same thing. I called and was given another number to call. Called that number and was given a third number. I called 3rd number and spoke to someone and they transferred me. I was on hold 20 min and had to hang up because I had somewhere to be and was already running late from over an hour being tossed around. My husband said “it’s fine, it says on the email you can add it when you pick the car up”. I just picked the car up and Budget said they could not honor the $10/day rate, that’s thru Expedia. I called the 3rd number again and the gentleman from the insurance agency said it could only be authorized by an Expedia supervisor. He had no authority and no back door access. Needless to say I did not pay the $30/day collision coverage thru budget. I WILL NOT GO THRU EXPEDIA AGAIN. My time is valuable and I don’t like being treated this way. It’s disheartening and frustrating. Not worth it to me at all!
Dr. & Mrs. Barrier
Liars!!!! - 12:30pm
At 11:15pm, I made a reservation through Expedia for a motel room for my son in Escondido, California. Five minutes later he called me to tell me his truck broke down and he couldn’t make it. I immediately called Quality Inn and told them to cancel the reservation. When I asked them to please refund my card - it’s amazing how fast Expedia charges your card!! - they informed me they couldn’t do that as only Expedia could! Within 10 minutes, I called Expedia and was told I’d be refunded by 9am! That was March 22, it’s now April 27,2020! After 30+ phone calls and emails, they have both lied to me over & over! The motel says only Expedia can refund me, Expedia says the motel won’t authorize it, and the manager says they-Expedia-aren’t telling the truth! Now the last excuse from the supervisor at Expedia is that the hotel charged them, therefore they can’t refund me!!!! Many calls to Expedia had me waiting 20-30 min. Only to be discontinued! Most of their phone employees don’t speak English enough to easily understand them and I had to ask them to repeat and repeat! It’s not so much about the money but the principal!! Their website says Free Cancellations!!!This is the most unethical company and I, and all my friends, will never use them again!!!!
Olnitta - Beautiful Resort
We went for a weekend getaway to Hilton Head in January and decided to stay at Omni Resort. It was a wonderful experience! Our room was spacious, very clean and the best thing is-it had a kitchenette. It also had two bathroom vanities, separated by one being inside a bathroom and one on the outside of bathroom. Our room had ocean view with a balcony.
But the best part was the pools and two hot tubs! The pools were heated and super warm. The outside bar (closed for the season) and bathrooms were conveniently close. You could rent bikes right there at the pool area if you wanted to. In the evenings, we sat by a beautiful built-in gas fire pit surrounded by many chairs. There were a few fire pits through the resort. Also, there were many other activities that you could do for entertaining—large chess in the grass, bean bag toss, etc. A beautiful restaurant was on site as well, even though we didn’t end up eating there. The overall experience at Omni Resort was a pleasure, and we’d highly recommend it.
RebellionFLMZ - Crooks!!!!
I would have left a zero star if possible. My wife typed in the search bar for flights from Philadelphia “PHL” to Atlanta “ATL”. She booked a flight and after printing the ticket she noticed the first flight was from Trenton NJ. She called and explained the situation and they still charged us $109 to change the ticket. She obviously explained that a flight from Trenton should have never shown up in a search from Philly. Not to mention why would anyone park at one airport then return to another? That’s ridiculous! They refused to make good on their search engine mistake. Trenton should’ve never been included in Philly flights. I have used Expedia quite a bit but will NEVER EVER use them again. What happened to the days of “the customer is always right”? By the way they did the same search as she did and saw that Trenton came up and admitted it shouldn’t have. Then the Superviser lies through his teeth and told her “we can see here that you did indeed type in and search for Trenton flights as well!!! Why the hell would anyone flying out of Philly search for Trenton flights then fly back to Philly. They literally lied through their teeth! Dishonest and disgraceful! You should be ashamed Expedia!!!!!! We’ll be using Kayak from now on.
Ren Cha - Technical Issues cost me $150+
Expedia app screwed me over. Due to technical issues, it did not cancel my flight reservation and now it’s after the 24 hour booking site and I’m down $150. You can’t trust apps. I recommend calling to make sure they can cancel your booking with some confirmation that it’s completely cancelled. Learned my lesson...triple check everything and make sure there is a paper trail. Good luck ya’lol. Definitely turned off by Expedia app right now and will consider another website.
Update-Called their support peeps and supposedly they have screenshots of my activity and there was no error. How do I know that? They could save whatever to save their butts and money... Well if I pressed the cancel button and it doesn’t go through...is it not an error? I’m stupid for trusting that it went through and not calling. Lesson learned-no cancellations on apps. I recommend the app team come up with a way to bring attention to the fact that the app may not have processed a request. Not everyone understands that after pressing the button, it may not process. There’s no alert to let me know it didn’t cancel. I’m stupid for trusting it went through...so that’s my $150 mistake.
foxadolf - My mom waiting in airport for 6 hours
We bought a ticket from Orange County ti Evansville with an hour stop in Chicago. First the flight was delayed an hour in Orange County , of course arrived half hour late at O’Hara’s, so the people missed the plane to Evansville. My mom wasn’t informed about this by crew , one of the passengers told my mom about this so he went and found out the next plane was at 9;50 pm . So my mom helped by this passenger was waiting fir the plane but then she was moved to another flight an hour later. My mom was upset because all the wait and changes and the fact that we were waiting at Evansville at 5 in the afternoon according to the ticket we bought . It’s the second time that American Airlines does this uncalled and don’t care about costumer imposition. We were waiting my mom for hours and had to paid taxi for that many hours, we live two hours from airport. I tried to talk on the phone with supervisor he told my mom that was personal , he wouldn’t talk to me . My mom is 73 has to use restroom many times, she was hungry and cold waiting in airport fir more than 6 hours ......now them just told my mom they re canceling the flight again .... wth please a supervisor on any help in O’Hara’s airport
Derekramrod - Never again
I kept getting phone calls from an Arizona phone number that I ignored bc I don’t know anyone in AZ. When I called the numbers back, the calls would not go through. I also received emails from an email address that was different from my initial confirmation email and contained a different phone number than what’s on Expedia’s webpage. When I called the number on the Expedia site, they initially told me that everything was fine. But after checking with the airlines, it seems that one of my flights couldn’t be booked bc of missing information. (Missing info was birthday.....that was submitted during purchase and stored in my profile on Expedia). Weird that one flight was booked/confirmed with no issue and the return flight couldn’t be ticketed bc of that. Unfortunately the airline couldn’t complete the booking and I had to call Expedia again for assistance. I spent at least an hour on the phone with Expedia today. And come to find out that whoever booked our flights didn’t have enough common sense to book my toddler in a seat next to me. So I’m still waiting for the return flight to be ticketed so I can try to change seats. Never again Expedia.
sxa1;4 - CANCEL FLIGHTS!!
I’ve been calling, using the app, filling out forms and no one is able to give me a call back or answer my request to cancel my flight which is today. I understand that with the ban to travel to Europe there’s a surge of cancellations. However, Expedia is deliberately trying to not answer customers by hanging up on them and making us fill out forms for cancellations, which can take up to 14 days. All communications with this company are nonexistent . Been calling since I found out about the ban, even though in their website it advertises that you should call if your trip is within 7 days. I call, provide my itinerary number, places me on hold, and after 2 songs on the line, they hang up on me even before answering. With the itinerary number and date of travel that they ask, all customers who have flights today should have been answered and filtered out to provide assistance. Meanwhile, other flight companies like delta or answering their customers in less than 20 min!!!
Never again booking with this company!
Lesson learned. I’m sure other customers agree- just look at the comments of desperate people on their social media pages trying to get some assistance.
cox g m - Frontier Airlines selling tickets to destinations that don’t exist
I went through to get airline tickets to Guadalajara Mexico. Through frontier Airlines. Purchased a ticket to fly 1140 P.m. they use third-party third-party for the flight “Volaris.” So when we got to the air had no flight going to Guadalajara. So Frontier try to book flight the next night to go Guadalajara. Same time One day later. Check with Volaris they had no flights The next night to Guadalajara. Frontier Airlines are selling tickets for flights that don’t exist. This was was it a important flight so we can receive grandmas body that was being flown to Guadalajara. So you can see why we are so upset with this problem. Expedia need to re-consider using frontier Airlines. I’ve used Expedia all the time. This experience has been so bad. Right now The way I feel I don’t know if I want use Expedia again. I hope to frontier Airlines sailing practice. And straighten it out or quit promoting flight through Frontier Airlines.
Gahdlmlf - Warning!!!
Be really careful and think before using Expedia to book something, I planned and booked a whole trip with Expedia spending around $10,000 between flights, hotels and activities, one of the days I arrived to Rome and I went to check my email confirmation to call the hotel/property phone number and the answer that they where not partnered with Expedia anymore so I spent another 4 hours!!! Talking to their representatives repeating the information over and over again, talked to supervisors, managers and they allocation department which where trying to charge me for another place!!! I keep calling and calling them and nobody helped! The call keep failing or disconnecting, I don't know if they do it to get out of the hook but they never returned the call that obviously they have my phone number on file, so I ended walking at 1 in the morning with my family looking for another place to sleep with no battery in my phone to call them again after 4 hours with them! Also when you reserve a rental car Do Not Use their insurance because when you get to the rental place the companies say they don’t accept Expedia insurance and Expedia won’t reimburse for what you paid of their insurance!
Shelbiroo - Hotel reservations
Went to reserve a hotel room. I put all the information that it needed, which meant my credit card. It charged me and everything. Then the app quit working and it didn’t give me a itinerary number or anything. So I called Expedia and explain to them that you charge me and that I got no itinerary number or a receipt saying that my room was reserved. The guy did not understand at all. He kept asking me if I wanted an upgrade and I said no I don’t want a upgrade you charge me for a room that I didn’t get The guy went on telling me there was nothing for him to do. I told him okay then I want my money back cause you charge me twice which I saw in my bank account. He told me I had to call my bank and figure it out. I am not going to call my bank for something you did. So after fighting over the phone with him for about 10 minutes about how he couldn’t do anything, he finally said that those 2 charges will be in my back on my card in 24 hours to about 48 hours. I will not be reserving anything off of Expedia again. I understand that the app will sometimes freeze, but when it does, they need to have better costumer support and not tell me to fix the mistakes they made.
The gotta have it - Worst Expedia experience - flight change due to Covid 19 -won’t change it
I had to return to HTX from DIA due to Covid 19 outbreak at work causing major staffing issues. I had a credit with Expedia from a prior cancellation of $249 on my account . I had to call 8 times over 3 hours because they kept doing call back automated responses and then they wanted to on the 8 th call charge me $123 more than the other 7 times I had called telling me the price went up and refused to use the credit. They have calls that drop during the interaction and at this point I believe it’s on purpose .I just gave up snd just tried again and after getting through snd a flight in process one way dia to HIA they refused to tell me the credit balance and I got hung up on again . I’m so tired snd frustrated I could spit nails . All this while on Thanksgiving holiday . So supportive they are absolutely not during this covid 19 pandemic . I have used them for years and I will never use them again . Going directly through the airlines from here on out .
So I have a $249 credit they refuse to use to get a one way home , I am so blown away because I can’t book it through the app all credits have to through the phone 🙄
henrypootel - Not able to even SEARCH for a hotel after midnight
I usually swear by this app and have used it quite a lot, and told my husband to use it going across country, and tell everyone else to use it, too.
But right now I need a hotel for TONIGHT after midnight and it won’t even LET me put tonight’s date in!
If the hotels won’t allow me to book, that is one thing, and not in the control of the app. Let me find that out when I put the date in and then nothing comes up.
Now I have no idea how I will even LOOK for something. Totally ridiculous. If the only response from Expedia customer service is going to be that no hotel will be available so therefore you didn't think there was a point to have that option be available, or if the response will be anything other than that this ridiculous policy/dumb mistake that that the app developers made will be changed please don’t insult me with a ‘response’. Keep it to yourselves.
stevfrn4 - Awesome time! Excellent professional staff
Let me just say how fantastic the staff of the Hyatt Centric were! My wife and daughter flew from the states overnight on Delta and arrived at the hotel around 8:30 a.m. Hyatt employee Caleb spoke to my wife and let her know that the room was not ready till a bit later. He was able to work his magic and got my wife and 10 year old daughter into their room a bit earlier than that.
I was going to Join them in the morning later traveling from Dublin.
Upon my arrival at the hotel I was greeted by Catiana. She was so welcoming and provided me with a warm and welcoming experience. Check in went very smoothly and I met up with my family.
During our stay, the front desk was fabulous with directions, tour bookings and general recommendations for the area.
The hotel is brand new, and has comfortable accommodations and nicely appointed amenities. I would highly recommend this property to anyone who wants an American style stay in Europe.
Gimpsrez - Stay away don’t use them, Worse experience ever with a booking agency
I would rate this company lower because of how scummy they are. We booked a room for the weekend to find out that when we got to the hotel the whole place had been sold out and expedia actually hadn’t booked us a room. Even with the confirmation number and Itinerary number stating we had a room there was nothing in the hotel. We got to the hotel @ 8 pm after a funeral with a seven week old child, a 3 & 4 year old. We had to drive 3.5 hours home that night with them screaming because we had no where to stay. To top it off when I called their customer service to get my refund, they told me it would take 7 days to process because it had already been charged. They are thieves!!! I demanded my money back immediately since I received no service. They transferred me three time before I got to a manager who could process the refund. Each time they transferred me the wait time got longer and music more annoying. This company is running a scam and they do dirty business. I would never use them again. Don’t use them if you rely on having housing when you arrive at your destination.
Sir Don of Middlebury - It is good and beyond a shadow of a doubt I know others will feel the same way
It’s been years since I last saw him and now that my friend Kip told me to try this app I thought at first no it’s just like all the other apps I have. Yeah Nick says to me they are all full of bugs. Guess what yea it’s pretty easy to use and navigate and when I went looking for some useful information it wasn’t hard to locate at all and I mean at all. Why should it really be this way. HaHa I don’t know but getting used to it. The whole experience left me scratching my head and looking for my dog... yea kind of strange but not in a bad way. That’s what my neighbor Sal told me? Wow it’s a real game changer from so many areas of where I’m going and of the other locations that apps kind of take you. This is really the one I would have to say yes to and I mean yes it is a Good or should I say great coming from me. Rest my case and move on to doing the darn dishes HaHa!!
Aungor23 - Customer service
I recently booked a trip through Expedia, I travelled from Grand Cayman to Thailand then 3 days before my return found out that Emirate airlines had cancelled the flights to return me to my home. Expedia did nothing to assist with my problems with returning home instead I paid them an additional $3500 usd for new flights to get home and made the request for my money to be refunded for the cancelled flights FYI I had also paid Expedia for flight insurance for my trip. I have now been home for 4 weeks Expedia have now told me I won’t be getting any refund they also refuse to reply to any of my emails their chat support constantly tells you they don’t have any agents available. I have also tried calling several times being put on hold for 2 hours each time and having to hang up as my mobile phone is about to explode because of the heat. I honestly believe that due the circumstances we currently find ourselves in that not too many people are currently booking flights and hotels which means Expedia staff can’t possibly be that busy and are blissfully ignoring their responsibilities to their customers.
Barry McKenzie (very unsatisfied customer)
sandroiiii - Worst travel site
Zero stars !!!. I booked a flight for April 10, 2018 from Tampa, Florida to Newark. When we got to the airport we found out Expedia had booked it for July 10, 2018. We called Expedia and they said they couldn’t do anything and that it was our problem. We had to ask the United people if we could change our flight date and she said that all the flights that day were sold out and they won’t help us , I had to ask to speak with the United flights supervisor after pleading for help, she could help us book a flight for the next day but we had to buy new tickets. Because of this I almost lost my job and my kids missed an important test that day. Once we got to Newark I made a dispute and they said they would resolve my issue in 2 weeks. I called in 2 weeks and was told that we would not get a refund and that it was not Expedia’s fault for changing the date on our flight.
Shelly 😍 - Horrible App with Horrible Customer Service
Where to begin, first off I was going through Expedia to book airplane tickets for a trip to Miami. Okay first off booking the tickets is easy and quick. My problem is not there but going through the app the transaction wouldn’t go through but look at my account and they took the money out of my account. Smh, called them immediately and they tell me they don’t see anything on my Expedia account. I’m like you should cause there was a debit against my account multiple times. So to speed this up, argued with some agent for an hour on it coming out of my account. And that my bank can’t release the funds unless they sent me a letterhead and they refused to help me. I was like okay so since y’all took the money out can I just get y’all to confirm the plane tickets then and she stated no I had to do a new order and be charged again. Asked to speak to a supervisor and was placed on hold for an hour. The lady came back on the phone just to say she is getting me a supervisor and still no supervisor 30 minutes later. I’m all the way screwed right now and stuck two extra days cause of Expedia this is an outrage.
Traveling Gramm - Sad and frustrated
I waited 4 hours on hold today-March 30. Then I was hung up on. So I tried again and waited another4 hours and got cut off. Then I did 2more hours but I have to go to bed... I just wanted to ask if I was being refunded my airfare (I had called Turkish Airlines and they said I qualified because of Covid-19 so cancelled through the app) and not getting future credit. I tried the automated system too and got nowhere. I am afraid to wait the 30 days to see if it goes back on my card and then be told it’s too late for a refund and this trip cost over $2700! I will need that money. It has been very frustrating.
Today, 31 March, I got an email trying to smooth my feathers but I am still so upset and so tired of the process! They could use an automated system to call back customers and not just cut off the phone calls!! I am so very disgusted with this customer service. Yes, you’re getting slammed and so are we! I don’t have that kind of money sitting around and want it back!! I don’t want travel credit, especially when the airline said I was qualified for a total refund!
freelancelot - Nice, flexible flight bookings!
Admittedly I had assumed with Expedia being one of the “big guys” I was pleasantly surprised when it was one of the few places that I could buy an “open jaw” ticket, and at a good price to boot!
My family and I had planned a trip to Great Britain a couple of months ago. We hoped to spend time in three cities — London, York, and Edinburgh. Expedia allowed us to seek out a ticket where we flew into London, and left out of Edinburgh about a week later. We found a cheap car rental on Expedia (in London), which itself didn’t have a penalty for dropping off in Edinburgh, and it made for a perfect vacation, complete with a fun road trip through York and the English countryside and ending up at our final destination in Edinburgh, Scotland. It could not have been more convenient, affordable, and fun!
I’m now an even bigger fan of Expedia, thanks to this trip being a successful experience for all of us…
AlmostRuined - Many issues
After booking our trip I quickly realized that trying to make any changes was extremely inconvenient and difficult. They offered little help in rescheduling a flight after a weather cancellation. I asked them to cancel my departure flight and was told I was eligible for a refund which turned out to be untrue. I scheduled my departure flight directly through AA which was a better option. They couldn’t help me with make changes to my check in date but some how manage to cancel my room reservation. They said they never made any changes but the hotel had it as canceled in their system but luckily the hotel staff was amazing and went above and beyond to accommodate my wife and I with no help from Expedia. I will never book a trip with them again. If you can afford to spend a few extra dollars and book your trip directly through the airline or resort or wherever your traveling that is the better option. If you book with Expedia and have any issues you have to go through them to resolve it the hotel or airline will not be able to help you. Customer service is very mediocre.
dizzy3368 - Find another company
I surprised my wife and son for Christmas with a trip for Spring Break. Unfortunately COVID has other plans. Fast forward a few months and here we are rebooking the flight. Two and a half hours later because you have to call and can’t just use the credit they give you online, and I s as m charged $98 more dollars on CHEAPER than the original flight. The next day we receive the confirmation email and we select their seats etc. The following day an email was sent one leg of the trip was canceled by the airlines. I call the airlines only to find out (28 minutes later) EXPEDIA only created a “skeleton” reservation but never fully booked that leg. I call Expedia and 40 minutes later am disconnected after being told it was the airline’s fault and they are not booking this far out (2 months) to which I informed her that wasn’t the case because the return flight was 2 weeks after the flight in question and was fully ticketed and booked. I had already told her twice what the airlines discovered. Here I am on hold with a supervisor trying to get it straightened out and at 29 minutes and counting.
MissVick18 - Worst Customer service ever!!!
I booked a 2 night hotel stay through Expedia and got a slightly lower price. I wanted to cancel 1 night. It said I had to call because of fees. I called hotel 1st. They said I could cancel they charge $25 if I booked with them. But I had to cancel with Expedia. I called Expedia and got someone with a foreign accent so hard to understand, then he said ok would be a $25 fee. I said ok. He says he has to call the hotel, then said they couldn’t do it and so he couldn’t do it! I asked him to explain why and he kept saying “it’s not available “, which made no sense! So I called hotel , they said they talked to the Expedia guy a couple times and told him he had to send a form or authorization to cancel and he refused to do it!! Guessing he didn’t want to lose commission. So Expedia guy says he can’t cancel the night. I ask for a supervisor, none available, says a supervisor will just say same thing. Hotel said they’d be happy to cancel room if Expedia just sent proper notification over which he REFUSED to do! I was getting very angry and upset, so decided to just leave it alone. I will NEVER USE EXPEDIA AGAIN!!!!!
DVMA007 - Be aware before booking
I had to cancel a flight with United Airlines due to recent changes with COVID 19. Once I was booking the false information said both flights and hotel can be cancel within 24 hours of departure if there is need to cancel. As we are living in a pandemic era and changes can can occur I booked my trip.
I had to cancel my trip the hotel was refunded. However the United airlines Flight was not. They kept the money saying it can not be refunded only use in another flight.
When I try to book a new flight took over 7 hours of back and forth with Expedia over the phone. After everything was about to be done. They downgraded my flight from 1st class to economy and kept my reminding balance... in my opinion the are thieves both Expedia for misinformation and problematic.... united Airlines has no respect for the customer , they keep your money at all cost, lying and horrible play with the customer to make a gain only for them.... I would not suggest or recommend any of this companies ...
JulietteSus - Scam
This is not a good travel agency. It’s a SCAM! I been loyal to you guys since I’d been traveling. I ignore other travel apps and choose to booked on yours. Recently, I took a trip to Phuket (package hotel and flight ) . I noticed that I didn’t received any rewards points at all, considering we paid almost 3k on this trip. I talked to representatives and told them my issue , she said I will not get any rewards points because I didn’t booked any trip from the past 18 months and that my membership with Expedia had been cancelled . When I opened and booked this trip it was under my emails , under their application, no notice that my
Membership was cancelled ? When did you tell me it’s cancelled ? I login and logout of Expedia application so many times , but nothing in the app suggest that my membership got cancelled . If my membership is cancelled I should not be logging in and out right? I’m so bitter right now , I feel like I’d been scums... I been a member for more than ten years , never used or
Claims any rewards, now I become conscious of rewards points Expedia just throw this rule on me . Im one unhappy customer , I do t think it’s right at all .
trese22 - My 2 Anniversary was ruined
Expedia was the worst trip I ever took . I’m never booking through 3rd party again I advise everyone to go to the Direct Website of the flights and hotels you want to book I got way to San Juan to see my hotel was under construction and do to my asthma I couldn’t stay there which was not told to me when I booked this trip on the phone with an Expedia representative if that was told to me I would not have choice this hotel then when I called Expedia to relocate me they gave me a hard time tried to make me pay extra money well I did pay extra money that had to be refunded to me or they wouldn’t be able to get me into another hotel .. I was hot , frustrated, and staying in the middle of nowhere trying to get relocated with Expedia then the hotel they sent me to was the worst I ended up booking a room at the Sheraton and calling Expedia to give me a refund for my hotel Porsche which they didn’t even give me my whole amount !! Never book with EXPEDIA they are the WORST !!! The beginning part of my anniversary was terrible because of Expedia I couldn’t even enjoy my first day in San Juan because of Expedia...
christine a. tran - Outdated information
I’ve booked with Expedia in the past and every time I do, I ask myself why? I suppose because I forget the trauma and frustration and Expedia feels reliable. And it is. I can always count on it to raise my blood pressure!
All jokes aside, I tried to rebook a flight that it said was available. I wanted a better airline. I guess I should have rebooked it before I cancelled, but I didn’t, and when I tried to rebook, it told me my seats couldn’t be reserved and then told me the flight was sold out and to search again. I do it again, the same flights still show up but they are sold out. I tried multiple times and it kept showing me the sold out flights, lets me go through check out and then tells me it’s sold out. How can it know it’s sold out but still show in the search? I nearly had a heart attack.
In the past, I had to cancel a flight and it was technically easy but ultimately they accidentally charged me for a cancelled flight. That has nothing to do with the app but just a FYI on Expedia. My Bank was able to sort it out for me.
catharine40 - -10
Had a great trip with Expedia about a year ago, but booked a trip thru them in February for April...covid hit and my trip was canceled. I had purchased extra trip insurance, but in an email I was assured that all I had to do was call Expedia when I was ready to rebook. They lied. I checked their online flights. I called. They could not rebook me “because of the airline.” I was transferred to 2 supervisors and hung up on. I called again, was hung up on twice, and then they called me. They wanted to rebook me on the flight I wanted but for almost $200 over their published price. Told them that since I had insurance, & they were unwilling to give me the published price for the flight, they could just refund me the original ticket price especially since I had already purchased the trip insurance. They transferred to supervisor and hung up on again. Called me back, talked to supervisor and asked for my refund, transferred to another supervisor and hung up on again. They called back, transferred again and hung up on again...it’s now been hours and they have not called back. I am now disputing the charges with my credit card company...
JEY_dad - Expedia is a nightmare
Before I get started I understand we are in “different” times and things aren’t what we are accustomed to. That being said... we scheduled travel through Expedia in 2019 for mid year 2020 before any of this even started and due to the pandemic we were basically forced to cancel our plans. We purchased travel insurance at the time of purchase and instead of refunding our money they gave us vouchers for each of the four travelers in our party (2 of which are minors). So they’re insurance is basically a scam? Now we are trying to use these vouchers to book travel and Expedia is too busy for us to get through and has been a HUGE inconvenience. Had we received a refund we would not have to go through Expedia to book this travel or we could have easily booked online but no. We are forced to sit on hold for hours, wait for a call back that didn’t come til 12:30 at night (3 hours after they said it would be 1.5). Needless to say Expedia has lost us as customers and we will NEVER use them again. Make it right Expedia and maybe we will come back but as for now we are done.
jess021404 - Bad management
The hotel itself is beautiful but the manager is unprofessional, rude and cold. The manager on duty Sean Mazouz was extremely unhelpful and rude during a terrible situation . My daughter age 10 got very sick while we were on vacation . I spent the night with her in the emergency room . I came to the front desk to ask for a few more hours after checkout because our flight was late in the evening . After I explained the circumstances and showed all the paperwork from the hospital, the manager told me he is not a doctor he is a hotel manager and there is nothing he can do. I was disgusted by his manners . He then told me he does not rent rooms by the hour and I had call Expedia to book a room for the whole nite . He refused to check if there was any rooms available because he said that was not his job . He was very unprofessional how he approached the situation . I believe he should be given classes on management skills and how to react during emergency situations . I travel all over the world and I never experienced anything like this . Families with children I would think twice about staying at the hotel with this manager .
Lynnandy - Non existent customer service
We purchased non refundable flights to NYC in February for April trip on Expedia. When cities started shutting down around the country due to Covid 19 I tried for a long time to cancel our flights. The whole time they were hiding behind what the airline policies are. Finally at the end of March I received an email from Expedia that my flights are canceled and I have till February 2021 to use the credit. I was surprised they didn’t refund our money but I had hope we’ll be able to use the credit they gave us. Until I saw all the small writing and how the airline would charge me rebooking fee and decrease my credit if we fly to different destination because we’d have to pay taxes again. How greedy can you get in pandemic? So I called my bank and challenged the charges based on Expedia not responding to my calls. By the way they would only answer if I was ready to rebook my flights. I got my refund next day. It’s May now so it’s not too late to act. Don’t let these big corporations push you around, know your rights. All airlines have been ordered to issue full refunds.
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The mislead - Missing checked luggage
I can honestly say Expedia is the most unsupportive and unprofessional travel company I have ever dealt with .
I booked flights from Dublin to New York on the uk website . I thought great luggage included . However when the confirmation came through checked luggage didn’t appear on itinerary.
I called the customer support line ( only supporting Expedia’s interests ) even though I explained I was calling from Australia I was still kept on the line for 1.45 hrs .
Only when I mentioned I had screen shots did Expedia offer for me to purchase my own checked bags and they would give me a $50 hotel voucher ! Really ! What I needed was what I paid !!!!
In the end I had to book and pay for a lesser luggage weight with the promise of a refund to my bank acc and a $100 voucher to my Expedia account . Neither has occurred . I work hard and only expect a fair deal . Shame on you Expedia.
Syne2010 - Frustrating filters let down a Great app
I really like using this app and use it almost exclusively - and I’m in the middle of a 94 day European holiday and I’ve book almost 80 nights using Expedia. I have also only had good responses when booking have gone wrong with Expedia staff always helpful with me incurring too much inconvenience and no additional costs. But I keep being frustrated by the price filter not really working - I don’t want a high-end hotel and some major tourist locations you want to filter them out so you can more easily see find a suitable hotel. The map function too shows you all the sold out properties ... why? I’m here to book a hotel not to see all the hotels that not available! Also I take the time to write decent reviews of most places I stay but I do get a little tired of rating the property at check-in time and then again when I have checked-out. At least add a section to the personal preferences to allow people to opt-out of one or both review preferences.
Fix these frustrations and I’m almost at a 5 star rating!
Janine Van - Not as supportive and helpful as before
I have been with Expedia for almost every booking for the last four years. The latest experience was extremely terrible. Without my authorisation, the hotel took the “Pay on Arrival” room fee X 10% extra two days before check in, and won’t release the payment until the one month after check out. Expedia never told me about the 10% extra fee and never told me we need to prepay even we chose “pay on arrival “ option. Because I booked the room for other people not for myself. Why should I pay!!!!! The Expedia reservation team tried to ask me to deal with the hotel directly . They charged my payment and didn’t pay a role as a responsible travel agent. Terrible!!!!
Ben_Goten78 - Great app for planning/searching for acomm and flights
But A bit of a buggy checkout process.
I booked a bundle, chose our flights and accomm and clicked complete booking, only for it to fail with an error. A charge was held on my card and released a few minutes later and the booking had failed. Then I had to restart planning my whole package to confirm the booking again, at which point it failed again but this time just with a warning about credit card fees from the airline. This resulted in another hold and release of part of the fee. I then confirmed it a third time, and it worked. My bank looks at bit messy at the moment : $2000 debit, $2000 credit, $2000 debit, $2000 debit, $2000 credit. I’m glad you release the funds immediately if another part of the process fails otherwise I wouldn’t have been able to book!
Margaret -Sydney Australia - Excellent Customer Service - Ms Sona
I had confirmed & paid for a booking, then immediately realised the check in date was out by 1 day. I immediately called Expedia & spoke to customer representative Ms Sona who had listened to my dilemma & she called the hotel. The revised check in date was resolved within a few minutes. I always have great experience with Expedia for a number of years now, nothing’s too difficult. Online Booking through their app was always easy & quick to navigate & the room rates are great. Issues are quickly resolved to my satisfaction. I have recommend Expedia to friends & family.
julesgong - No response from Expedia over a booking issue
I had booked accommodation in Coffs Harbour recently for a return trip. On the drive there I was informed that due to a sudden COVID outbreak I needed to turn around snd get back home or else possibly have to cover costs for quarantine. I contacted the hotel to see if I could arrange a credit and they advised I would need to contact Expedia to act on my behalf. I emailed Expedia and almost a month later have had no response - very disappointing as I travel quite a bit when the borders are open - won’t be using them again
Expedianot - Watch currency conversion
After booking return flights believing this to be a good deal, was shocked when the conversion rate cleaned out my account. Contacted Expedia only to be told I needed to speak with the US office, spoke to several staff members only to be met with patronising inertia! Their conduct is unconscionable, I selected my countries currency on the app, included my countries home address only to be told it was my responsibility! Their app states they are not able to change the currency, nowhere in the app does it state that it’s American! Their solution is to cancel the flight wait the 72 hours for the money to hit my account and book through their Australian office! Not an option when I don’t have the money to do that and fare increases as times moves closer to travel time, they know all this too! Most unhelpful and distressing especially in extenuating circumstances!
Laura (Melbourne) - Great private guide with deep local knowledge
Phyo Phyo was recommended to us by a well travelled friend of ours and it surpassed all our expectations.
He was always very polite, soft spoken and very customer centric.
We set for him a challenge to select the best standard of every shop we went and he did it beautifully.
His deep local knowledge allowed us to visit the real gems of the area. We visited the very few small temples that have paintings well preserved despite being hidden to the mass tourism.
We wanted to try the local cuisine and he chose Sanon, which is a social project to train the youth to be able to better their lives in the hospitality industry. The food was safe, truly amazing and very well price. So Phyo Phyo blow us our minds again.
If you want to be in safe hands, travelling in an a/c clean car knowing that you are going to have a unique experience I recommend to arrange his service in advance.
Meideer - $$ Discrepancies in app and website
The app doesn’t have all the functions of the desktop website, I also noticed that the price for hotels on the website and the app are different - the app has a higher price but offers double points for bookings through the app. It just doesn’t make sense though, the benefit is cancelled out. So I hope that Expedia makes it more honest in the app and if Expedia is offering double points with using the app to not cancel the benefit by raising the prices in the app. That is my customer experience and feedback of the app, also I hope that this will help Expedia keep improving their service and product more transparent.
jjss14293 - Please be more honest
App itself is simple enough to use.
Just a couple of suggestions.
1. Please do not pre select travel insurance. Your app sometimes just charges for it anyway even if you unselect it. And its a pain having to email the insurance company separately, because you guys cannot provide the refund yourself.
2. A lot of click baits. Everytime there’s a good deal, when you click on “pay”, it will say “hate it when this happens! price just went up! Pay quickly!” I noticed this happens everytime with good deals and packages. If you repeat 10 times with the same deal/package, it will happen 10 times. It will show up as a good deal, when u click to pay, the sign will pop up. You guys are big enough...please dont fake the customers.
Gracie Rocks4 - Excellent app (most of the time!)
Have absolutely appreciated this app on our trip around Portugal and Spain . So good for hotel choosing and activities booking . Had a duplication and the problem was fixed up immediately . Only negative is that on each search I have to re-enter the number of travellers ( I think?). I have also had a problem with credit card details having to re-enter the details manually at times. Overall thank you and will definitely use again .
Shazza CF - Expedia is Excellent
I recently booked a 5 week trip to the US using Expedia. Every booking & every flight was spot on. There were no holdups, no hitches & nothing went wrong. I was able to call Expedia to confirm bookings & they sent me notifications of any changes. A fabulous App! Also great to be able to book & pay as you go so no huge bills. A fantastic experience. Also because of the reviews you can make great choices. No complaints
Faithful fan ben - Multiple charges
When trying to book with the app I was charged over a dozen times trying to book the flight .
Every time I got to the final part of paying for the trip , it was telling me that it was not working and to try again in a few minutes .
I did that several times and the got the same result .
My bank then sent me a message stating that someone was billing charged to my account numerous times and put a block on my card for security reasons .
I then looked at my bank account and was in shock that Expedia had accepted payment on every failed attempt I made to book with the app .
I then called up the booking staff who successfully booked it for me over the phone .
He mentioned that the reason that my problem occurred was due to me booking the last 3 seats on the flight which had the app confused as it wasn’t quite sure if someone else may have tried to book them at the same time and this stalled the app process in being able to complete the purchase .
I only hope now that Expedia can help in refunding the moneys back into my account .
enieledam - Great App but needs to be more user friendly.
There is no doubt this is an excellent app for booking or even comparing hotels, flights and trips. Major problem for me is once you have booked you are not given an email contact of your hotel. So if you need to contact them you only have a phone number which has proven difficult when contact is required. Expedia can contact them but there is a 48 hour turn around. Just make the app more user friendly and it will be a 5 star app.
Anniewarb - Thieves
Bad review. In October you took a booking, charged me $90. On arrival I found the motel booked out and told it was up to me to get my money back from you. I will not use Expedia again as I travel in remote areas and rely on my booking being correct. Sometimes
I am 100’s of kilometres from the next motel and do not like arriving to find motel fully booked and I must sleep in the car as I have nowhere to go. I am annoyed that I must chase you to get me money back.
Natlie Wink - Good app but price keeps changing
Been using Expedia for almost 10 years now. Booking service is pretty good, but if you search for the same flight for a few times, there is algorithm that notice the demand and changes the price. It changes just right before you check out as well which sometimes is confusing.
Other than that good app
Iorivilla - The most hopeless and worst company
I’m definitely gonna say that this company is the most unprofessional and are hopeless, I have bought two flight tickets which with no reason the airline canceled our tickets and this hopeless company is having us jumping in between the airline and Expedia with literally not even a clue if they are gonna give us back our money or not, it’s been more than 5 months and we are not giving up, customer service don’t know what are they doing or searching and never have a clear response and you end up losing the money, literally it feels that this is an scam app, Apple should remove this app from this platform
Petstravelswell - Motel review
Unable to review a motels lack of service re pet friendly accomodation..Silky oaks Gilgandra NSW paying $110 a night on 2 occasions & firstly after complaining to manager in case he thought we’d left it did not clean up the broken glass & dog faeces outside unit on request after our first nights stay..2 wks later it was still there plus a clean glass in the fridge in its paper wrapper had a lens wipe & bottle top inside wrapper...Very shoddy & poor hygiene practice after we who travel with dogs one who sleeps in the car, leave the motel in an orderly manner & have to pay the hefty surcharges after you advertise free pet friendly accomodation...please review & check these places before you advertise them..
shan t ll - Promised refund but none received
Booked accommodation that I had to cancel due to Covid 19. Was told I would receive a refund coupon within 30 days. After following up was started to give the run around. Told numerous times I would receive an email with my coupon within 7 days. That went on for a month. Was then told I would have their final decision about whether I would receive a refund within 3 days. Still waiting for that email. Terrible customer service and complete dodgy company and subsidiaries. I was even sent an email telling me to call to speed up the process. The number they gave me was for another company 😠
Liam Tr - Cancelation Plan and Flight Protection Plan
The app tries to trap users. Even I am a Gold Member since 2019, I decide to delete Expedia as they are trapping us to use the Flight Protection Plan.
They allow us to purchase it at cost 10-12% the total cost of the trip - but when we need to cancel the flight and claim the inssurant - they trap us to click the button “Cancel the Cancelation Plan” then refund us the very little money of the fee only not the fully fee of the flight. I called the support line and the lady told me that I still need to call each airline to manage it and call the issurance company to claim the cost. What kind of customer service???
Petecdoug - Rewards Activity
I would like the ability to be able to drill down on the rewards activity section. Credit for each night that you stay takes up to 30 days to be recognised and this makes it difficult to track if you have been awarded the correct amount of nights stays or money spent towards status tiers.
Flashheart2211 - Never again Expedia has been disgraceful !!
Expedia has the worst customer service in the world. Phillipine airlines have canceled my flight. I have tried to contact the service support. I cannot get through to anyone. I'm still not even confident of speaking to anyone within the 72 hours before my booking. I would recommend to people to avoid this app at all costs.
bali pipedream. - Excellent service.
I found using Expedia to book my flights and accommodation so easy all the other sites I tried to use were so confusing. With Expedia I had my flights and accommodation booked in no time will definitely be using them again and would totally recommend them to everyone so satisfied with everything.👌
Gaynorsmarty - Good deals
I like the vip points ,normal points and extras and look out for further discounts with coupons that I google or use CASHREWARDS or ShopBack.I have had to negotiate some issues but have been given a credit so it makes any hassle easier.I also like to book stuff together which they offer and cars seem good value.
제발요용 - Please fix this problems from App
I have booked the tickets and wanted to check the info from this App. But i can’t see my all booking info because they showed depends on country not depends on Account. What i mean is that some tickets i can see when i enter with Expedia USA, the others i need to access with Expedia UK. I really don’t understand why I can’t manage my trip with only one account access. If i want to check all my trip i need to login with Expedia USA and logout and again login with Expedia UK. Please fix this app i could manage my trip with only account access not depends on countries. Thanks.
Misjustice - What points?!
I’ve booked and paid for numerous hotels and flights etc (thousands $$) via the Expedia app only to discover that none of the points I thought I would have have been credited to my account. All of my trips are showing in my account however after 2 phone calls to customer support I am still without any points. When I called Expedia all the person could say was ‘it’s the policy’. There is no transparency at all - when the app says earn 800+ points for booking, it is extremely misleading.
Aussie Soles - I love Expedia!! Thanks for all the great trips!
I have been a member for years and consistently find the deals prices and hotels better than others or travel agents at home.
Well done for creating such a great business that saves me money and allows me to enjoy my business and holiday trips more than ever.
I’m coming home when I’m booked by Expedia... thanks
jcq01 - Excellent Servive
Have used a lot of Apps over the year and don’t normally write reviews but Expedia is one of those exceptions
Cheapest deals in comparison, great selection of hotels, car options, flights.
Convenient to have all your bookings in the one place with reminders automatically setup. Excellent holiday things to do selections.
Well done Expedia
Lex1a - Great app
This is a great app, brilliant for checking deals and quick and simple to book. Great feature to save bookings to Wallet and on app itself, but it has an issue when you book online and not via mobile as you can’t seem to load bookings from other devices?
LotroFanatic - It’s ok. Good in some areas. Falls over in others...
- Getting holiday packages together is a breeze.
- Expedia points are easy to earn and used towards future bookings.
- Nice app layout.
- Good discounts.
- Confusing and convoluted itinerary; Layout, And general delivery.
- E-tickets are not E-tickets!
- Pricing is always more expensive than other budget travel apps.
- When booking flights and selecting seats. The selected seats are not always reserved with the airline. Very annoying!!
- Not enough filters for bookings.
- Profile information is sparse.
- Add more personalised profile options. I.e seat preferences. Hotel preferences...Etc...
- Simplify the itinerary delivery. There’s to much useless information on the page and not enough useful stuff.
- E-Tickets. Sort it out.
lrjs79 - Great app
The app is easy to use and makes booking accommodation simple. It’s also great that the booking is saved in the itinerary. An opportunity for improvement is the search function should include number of beds required. I travel a lot with my sister and cousin so obviously we want separate beds which means having to weed out the options that only provide two beds.
Poopoopoopooooooooo - Customer Service is Terrible!
I had the worse customer experience with Expedia. I booked a flight with Malaysia Airlines via Expedia and was later advised that our flight had been changed for a whole day later! This was terribly inconvenient. Expedia advised that the airline refused to provide a full refund so I contacted the airline directly which they granted the refund but I need to speak to the travel agent (being Expedia) to organise it. Until now I am left without a flight nor a refund. I will never use Expedia again!! The application is also terrible!!
Tamtamtam2103 - Good app, but no multi city flight function
I would have given this app 5 stars and rated it a “GREAT” app if only it came with a multi city flight booking option. Otherwise, it works fine if you’re only interested in booking a single city flight. Alternatively, use the full website to access this function. Can you please fix this??
Kazma61 - Style and luxury in Legian
Having stayed at the Rama Gardens over the years how refreshing to find a bit of upmarket luxury up the road. Food at the new Asian Spice is flavoursome and delicious. Signature cocktails are refreshingly a notch above what you would get at your local / not a Bali moon concoction on the extensive drinks menu. Must try before you head home.
Andrew from Oz - Only useful to look at to summaries
I tried to use the app to book a hotel yesterday, but it just is so inferior to the web site I won't bother again.
When you look at a hotel on the web you can see lots of details about the room including one of the most important features: how big is it - Am I going to have lots of room or am I booking into a shoe box? On the app you get no information about the room except what bed is in it.
bens0211 - General
We saved a huge amount booking our travel through Expedia since we were married 20 years ago and the monumental stuff of the book agent we have never looked back thanks to Expedia we have had some amazing holidays
Sam Fragoso - Im a good customer with Expedia
I got charged for an amendment fee of AUD 114 just because I had a mistake in my return flight for my next trip, i have been a good customer of Expedia however Expedia charged me for changing my flight just few minutes after I did my booking, this is unfair. I also checked with the airline and the airline doesn’t charge anything, I work on Freight forwarding industry. Terrible experience with Expedia... I’m I’m very disappointed. I think I will be looking for other alternatives after this experience.
Burton21 - Hard to share links with others
The app isn’t great when you want to share a potential place with another guest, and doesn’t give you the option to invite them to the booking at the end. In addition, the photos aren’t great to view - slow to load and only a few pictures available on the app. Other than that it works great
Sapper70 - Good App, but could improve the Bundles
No problems with the app. It gives clear and concise information. Only improvement I’d like to see is to be able to add multiple hotels to a Bundle pack. That way I can plan and book my entire travelling holiday
Ozcos - App has issues
Overall I am a massive fan of Expedia and have had no issues with booking with them that couldn’t be fixed. However, the app doesn’t update as it does on the web page. Had a flight update and this wasn’t reflected in the app. Also wish there was an easier way to contact rather than having to call.
hahaca12234 - Disappointed
I had no problem with Expedia until a book a long flight with it.
The worst experience I could ever have with an app/travel company ever, just book small flights with them if you are in a hurry, otherwise forget this app.
Kept changing my flights 8 or more times, sent 3x the same itinerary even when I spoke on the phone to customer service saying we didn’t approve it, sent email, sent email+phone, many calls on my work time and few emails with not respectable schedule changes.
The worst thing was when I looked up in other travel company and the SAME ITINERARY we bought before that they want to change was still been selling 🤷♀️🤷♂️
Just resolve my problem after calling straight the flight company.
Days and days of stressing out.
Sunshine9111 - Buyers beware
I used this app for years but they now use your usage data to ‘fudge’ hotel prices depending on your search history. The prices while you’re logged into the app aren’t the same prices if you search that hotel online using an internet browser.
I raised this with Expedia & they tried to appease me with a voucher to my account but then refused to refund it when I fell ill and had to cancel plans.
Don’t use the app. Search online without logging in first it even better DONT USE EXPEDIA AT ALL.
Marley Leon - Small issue
I only have the one Expedia account but can only see bookings via the app if I have my country set to USA. If I change the country to Australia which suits me better my future trips are no longer visible. Then if I change back to USA using the same sign in information my future trips are visible again.
Anjuli Steffen - Booking doesn’t go through by auth hold!
For no apparent reason by booking didn’t go through, but my card was charged, now I have to rebook and still have a 72 hour auth hold and no appeasement or anything for having to call support. Waste of my time.
Pufffyyfdnffndnss - Great stay
Great stay at the Quest Canberra City Walk. The room was lovely - clean, well appointed and perfect for our stay. It would be a great option for an extended stay as well.
The location was excellent - easy walking distance to restaurants and shopping and to ANU.
We didn’t realise we had to pre-book a parking spot when we made the reservation. We were unable to park in the hotel car park (limited availability), however the hotel provided a solution a short distance from the hotel.
We would happily stay here again.
RN Perth WA - Good but could be improved
Would be perfect if you were able to:
Book hotel for only part of the trip (as you can on the internet site)
Book multiple hotels in the one trip
Book multiple trips in the one journey
singhhsingh - Its alright
This app is ok it works fine but i doesn’t show you full details like you cannot select meals and they don’t show any information about baggage and all and sometimes you have to pay extra as international transaction which they don’t even mention anywhere. Overall its alright it needs some updates
Zakiaf - The worst app
The worst purchasing app ever. Poor customer service who need more than 30mins to check the policy for you. The poorest service ever for helping you purchase the flight tickets and never bring the easiness to you but full of confusions. There’s no instructions on check-in which lead to our late for checkin as it looks like everything’s all good and just be at the gate. No simple and clear instructions on checkin and other. Poorest app ever.
Never use again. Never.
kalibiri - Horrible experience
I wouldn’t touch this service with a 10 foot pole in future. Absolutely disappointing experience with how they handled my tickets booked on Virgin Australia. Just passed it all to the carrier that is almost non existent and washed their hands off everything. There is a reason we didn’t book direct on Virgin and instead went through Expedia as we trusted the brand - but this experience has revealed how shallow the promises of this brand are. Not worth a cent of my money!
just pisspoor - No customer loyalty
During this period of time ( Coronavirus) was heartened that our hotel had made allowances for all bookings including prepaid non refundable to be rebooked or resort credit issued, however this needed to be recognised by Expedia..
all throught this epidemic their non refundable policy has been reiterated and webpage enquiry refers you back to fine print .. trying to get a call thru was impossible and like so many others on social media and forums I have to say that Im very disappointed in this company
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Trackerboy - Very convenient and fast!!!!
Using app for the first time...flight and hotel in Manila completed in 15min. Fast, great layout and easy to use.
cruisin maple leaf - Yes, you exceeded my expectations!
If you phone SpringHill Suites the automated message will say that their goal is to exceed your expectations. And they succeeded. I have nothing but great things to say about the facility, the service and the staff. Clean accommodations, great pool area for the family and such pleasant people. Nothing but friendly service over the phone and in person. Great team! I would highly recommend this hotel and the area for that matter as there is so many dining and shopping/supply options for a day before a cruise.
Al in canada - Easy to use!!
Easy to use... I’ve purchased hotels stays internationally. Trips saved to the App. Points... points.
Once a huge game fan - Gold Member Customer - Avoid
A 5 month nightmare. Had to cancel our Europe trip due to covid. Bookings.com, Airbnb and Hotels.com took care of all cancellations within 1 singular call and in Airbnb’s case no call just full reimbursements
- I am over 30 phones calls in, countless days and night of hold and call time, including missing days of work, I am over 80 emails in and as of 30 minutes ago finally out and end to this stress mess created by you.
- I was lied to(given false information) by Expedia numerous times. Had agents contradict themselves over and over.
- I’ve had agents tell me they cannot do something such as call hotels/airlines then hang up and call back 10 minutes later to have the next agent call these hotels and airlines
- Promised vouchers that I did not receive but given a $50 credit for the headache. Thanks that covers a lot....absolute joke
- Had 2 managers hang up on me mid conversation, not disconnect, actually hang the phone up on me. Note no swear words or threats were made. 1 of these occurred last night - I was hung up on while on speaker with my 60 yr old parents listening and spouse. My spouse has video footage which she will be sharing to social media.
- I was told countless times Expedia would call me back or be returning my emails once they got answers. Not once did I receive a call back, and emails I had to follow up on in order for them to respond. I had the hotels following up with me personally before Expedia.
- the first month after numerous attempts none of my requests were even processed. I finally got a supervisor on the phone who handled a good portion of the mess and was completely blown away how nothing was handled prior. Apologized over and over.
- Now to cap it off my last reservation was a travel credit through air Canada, I followed Expedia’s step by step process on how to use this travel credit which I planned to do yesterday. I sent them the exact itinerary of what I wanted to book for less than the travel voucher but Expedia insisted I had to pay over $1000 to secure this booking so after 14 hours of calls/emails to both air Canada and Expedia - it was air Canada who confirmed Expedia is in fact not booking the itinerary you requested they are booking you in premium Economy. Everything Expedia told me about air Canada was not true. I tell Expedia this and they still tell me there is no economy seats available. BUT I CAN BOOK THIS ECONOMY SEAT THROUGH THEIR EXPEDIA WEBSITE as well as multiple other booking platforms but no Expedia stated there ticketing is what’s accurate. AIR CANADA AGAIN CONFIRMED THIS WAS IN FACT NOT TRUE. So 2 supervisors and 3 agents tell me this seat is not available when it %100 is! I can’t book it on my own dime right this second. So then I change the travel plans to accommodate Expedia and then they tell me this credit does not cover airport taxes and I will also have to pay another tax on top of this so again I am out hundreds and hundreds of dollars. Expedia insists there is nothing they can do and I am out of luck. So I again call air Canada and I actually had the air Canada agent laughing at how incompetent YOUR team is. So she had me record a step by step process to play to your agents on how to process me a AIR CANADA TRAVEL VOUCHER which she said all the staff at Expedia should know and should have offered you. THIS WILL ELIMINATE ALL FEES and allow me to use my full credit as I see fit. I had multiple Expedia employees tell me there was nothing they can do and I have to eat the cost. So if I would have shut my mouth my parents would be out 1000’s of dollars on Christmas Eve. So I call Expedia back and they process my parents the A.C.T.V. is less than 3 minutes. Expedia is now cut out of the equations.
The incompetence, lack of communication and disrespect your team has shown is truly disgusting. I am a gold member, I have never in my life gone out of my way to write a bad review for anyone so this is a first. I will never in my life book another trip through you again, nor will anyone in my family and be sure to share these stories everywhere I can. You have screwed me and my family over and over again.
Sincerely a once loyal Expedia Gold Member
BradenDS - Keep upgrading this app
Would love to be able to book multi city trips and have had a lot of errors while booking hotel. Great app otherwise.
Purple123456 - Awesome
The Expedia app is quick and simple! Wish I can use PayPal to pay, it seems only credit / debit only for now. I would recommend this app!!!
Maolii - Very clear and welcoming
My stay was up to my needs. Clean and comfortable bed.
fenex98 - ShuttleFromAirport toRiu
The driver was amazing and courteous
Daytese - Best of time now Covid of times
Great job for a society that needs to keep on this journey together!
pocohontas007 - Inn at Boyton
This is the most awful hotel I have EVER stayed in. The woman at reception was foul! Just miserable and unfriendly. Although she did say she would watch my bag for me.
On the website it says nothing about no breakfast or pool. If I saw that I wouldn’t have booked. Yet we weren’t offered any discount!!! My room stank of damp and was no plugs handy for any devices.
The mirrors had dirty steaks on them.
Very unpleasant experience.
jman132599 - Expedia Customer Service
The customer service is less than adequate. Agents are either not equipped with the tools or authority to make clients happy or they just wont do it. I spent over $2000 this month and they gave me a issue for $3 worth of points?
$$$$$=====000000 - Worthless insurance
Don’t bother with there flight insurance it’s worthlless. Go with C.A.A. or somebody reputable not these guys to book flights.
I will never use Expedia again and neither will anyone else I come in contact with on business travels or private .
bongoJj - These guys are a joke
Talk about a joke, I travelled to Tanzania east Africa for my dads funeral, I took the first flight out and that was a breeze. 3 days in I get a email stating air Canada has cancelled my return flight from Toronto ON to Winnipeg MB for my last leg of my flight. I proceed to tell them to put me on a WestJet flight that leave 10 minutes before my original flight. They tell me they can’t they can issue me in store credit or refund with a $250 USD cancellation charge mind you iam not the one that cancelled the flight in the first place so I opt to the store credit, little did I know they cancelled my entire ticket and not the problematic last leg into my Winnipeg MB. At this point iam fed up with them, I’d much rather get my money back, pay a fine that I had nothing to do with just for me to get my money back and not have to deal with them anymore. I have booked countless of trips with them over the past years, I’d gladly not have to deal with this anymore, I understand this is just a review but I needed a place to speak my experience with this company. I ended up footing another $1500 on top of the $2300 I had paid them for my flights.
Thank you Expedia it’s been a slice.
delicouis - Excellent
It’s helps me a grease all when I’m travelling.
djyfbtj - Will not return. Smoky and unclean.
Will not return ever!! Unclean & smoky
yassineMesnaoui - Avis sur l’application
Cette application me permet d’explorer toutes mes options tres simplement aucun problème je la recommanderai a n’importe qui n’importe quand!
carste01 - Efficace
Rapide et efficace, je n’ai jamais eu de problèmes avec Expedia contrairement a la concurrence.
Noloss - Weed
I was on the 400 floor and paid extra for a nice room and my entire floor and room smelt like weed
hsagsv - Expedia is not helpfully just waste time and not value of time and money.
Expedia is not helpfully just waste time and waste money Because i am facing some problem during to my flight time .Because Air France send me mail before 5 days to may flight date they told me you can't travel from india to Vancouver because we don't have permitted to fly from india to canada so you can cancelled your flight then i contact with expedia lots of time daily 3to 4 time about it and refund my money .then expedia department told me we can't do anything for you so Expedia is not good not good rules for customers
Fas1982 - Paid fir not using the services.
Terrible customer service. I have called several times. I have the case number I have the email proof that it’s Expedia’s fault for my refund but I didn’t get my money back and non of the customer service managers called me back.
Do not book with these third party. They will rip you off and waste of time.
ricogo2 - Very Reliable
Absolutely reliable website when booking online with more travel deals flights and hotels. I’m a happy expedia member for years and more!
-marie12345 - Pire compagnie et mauvais service
Des transferts d’appel sans arrêt sans aucune réponse aux questions. Se faire vendre une assurance qui n’est pas bonne pour la location de la voiture! Aucune communication entre l’application et les autres compagnies. Donc après VOUS êtes pris dans des roues interminables d’appel et personne ne peut vous aider !!!! Vraiment vraiment une arnaque ! J’ai perdu plus de 7h de temps au telephone! Ça part mal un voyage ! Jamais eu une aussi mauvaise expérience. On se fait dire qu’on se fait rappeler et jamais aucun retour, etc. Après on paye pour les erreurs des employés.
H Chayer - Mauvais service
J’ai jamais traité avec une compagnie qui riait des clients comme ca.
scamper123 - What kind of service is this?
When I book something, usually an app - even WhatsApp - will notify their client about their upcoming trip. My plans changed from two weeks ago when I made the booking. They notified me at 8:01 PM to say “how was your check in!” - now that your opportunity to cancel or revise your trip has VANISHED! My fault - yes. And piss poor customer service - certainly.
guccicj - Exepdiaaa
This app works most of the time and Expedia usually saves me money
Near heart - Usually I like this app, but...
I usually love Expedia, but within the last couple of months I had booked flights which were later changed by the airline. (Covid related? Who knows.) The HUGE problem is that the app does not show the updates! My itinerary did not show the changes. When I went to check in for my flight, it had simply disappeared! I didn’t realize that the flight change was not just a time change but a date change. Yes, I was sent a confirmation email to agree with the change weeks in advance BUT the updates could not be found on my app!! As a result, the flight change, which I thought was earlier on the same day but was actually a day earlier, did not show up! I kept checking the Expedia app to look for the flight changes as the flight date approached. We ended up missing our (one way) flight from A to B, and therefore could not complete our flight from B to C. No credits issued. No ownership of the lack of itinerary updates on the app and the need to improve this shortcoming. Just a repeated statement that I received an email agreeing to the change. Yes I did, but I also naively expected to see the itinerary change reflected on the Expedia app and my itinerary! When I travel, the app is my reference point for all my bookings...flights, hotel, car rental, excursions. That has been the convenience of the app: it tracks all your bookings! On top of that, we then had to pay an extra $400 to get home. I have been a loyal Expedia user for many years. I have loved it for international and domestic travel. But I am seriously upset about the flight changes initiated by the airlines did not get updated on the app and that I missed my flight as a result and my years of loyalty resulted in nothing.
Wow. Be warned.
Eaton Marriott cats - Ongoing issues
The latest issue is that Expedia AND the vendor said pets were allowed at the hotel, and the hotel confirmed by phone that cats are fine. I got an email from the vendor through Expedia that this is not the case. The vendor said it was on their website. Why would I be going to their website when both Expedia AND the hotel confirmed pets were permitted? You need to be a bloody lawyer to rent a hotel room now?
declyne - Terrible experience
I’d strongly suggest not buying flights through Expedia. Basically if something bad happens(like a pandemic) they take your money and give you a run around blaming the airlines. I will never use Expedia again to book a flight as they can’t do anything about cancellations only the airline can. Really wish I just booked directly with the airline...
triplepete - Problem printing receipts off iPhone
Very difficult to find print option and when you do the print link doesn’t work.
gui3333333 - Bonne application polyvalente avec du service
J’ai toujours du bon service et les offres de promotions et la simplicité font de cette application un charme à utiliser
CathyD* - Extremely Poor customer service
I am so disappointed in Expedia. Extremely disappointed. In a time of COVID shutdowns, you would think that Expedia would honour and extend a $200.00 coupon that was to be used within a year. COVID hit, where were we to go??? The coupon was issued October 2, 2019 for a mix up in a hotel situation in Rome and was to be used by the last day of the month, one year later....October 31, 2020. The last day of the month to me would be October 31 at 11:59 p.m. before the following day at midnight. Guess what, after numerous calls, emails and frustration, my Expedia customer service representative told me that the last day of the month would be October 30, 2020 at midnight. How can that be, that last day of the month still had one more day. If I had a grocery coupon and presented it to the cashier and the last day to use this coupon was that day, I would certainly be able to use it. But Expedia thinks the last day of the month is the day before the last day of the month. I asked to speak to their supervisor, of course they weren’t available. I asked for the email to the Legal Department. I was given an email address that was for “law enforcement only”. I emailed back and asked that my situation be directed to the correct department. Guess what.... I didn’t hear back from Expedia. I am a Gold Member of Expedia. We have done extensive travel thru Expedia. $200.00 in their pocket is quite different from $200.00 in my pocket. The point of the whole situation is that I’ve lost the $200.00, I couldn’t use it because of COVID. Enlighten me to the fact...where was I to use this even to book ahead. There was no end of COVID in site, no vaccine at that time. My husband and I are both comprimised and had no intention to travel until safe around the world. I will never use Expedia again. Extremely poor poor poor customer service. Shame on you.
Thoughtreader - Better to book direct
Airlines refund when trips are cancelled rather than only offer vouchers like Expedia does so you are better to book directly with your airline and skip this middleman.
big boyan - Hotel reservations
Costemer service 🥳🥳🥳
Emnottaken - Easy to navigate
All details of bookings and status are easy to find
Hmm7765438933 - Worst customer service ever 😡😡😡
They have no sense of talking to customers, don’t even try to help you 😡
thisbadappwatchout - Expedia don't care bout good customers...
They got me ripped off during Pandemic! Shame!
DBCPENG - Great system
Works great for self booking travel
Baazkingg - Worst Company
It’s shame on name of Travel agency....they are good for nothing.... very rude and unhelpful customer care
jazzmart89 - Great deals
Blabla12345678 - Think twice about booking
Just went thru booking a return flight within Canada... then the changes come once they have your money... my only option was to cancel - seeing as I would miss my connector regardless... great now I get a credit voucher! Why not give me a credit to my card that I booked the trip on!!! Not happy at all- if you don’t provide the service- return the funds!
Shitorgetoff - voucher - cash grab
Took an hour to use the voucher I had and had to pay an extra $200 for the same flight. It was advertised on another site for at least $100 cheaper. The Expedia rep told me it must have been a scam!
Gyeu6 - Useless service
My flight was moved, instead of options they threw me on an overnight flight. When I cancel n try to rebook a much earlier flight- I can’t get through to customer service. 9 failed call backs.
The flyers insurance also seemed to be ignored. So instead of getting a refund.. I’m getting airline credit- 8weeks or longer to be processed.
Never again Expedia
CP902 - SuperStar Customer Service!
Got stranded in Regina when an Expedia booking went south (no fault of Expedia/occurred in-house at hotel checkin) Both girls I spoke with at Expedia went Above & Beyond to help - because of them I was able to successfully re-book at a different hotel & complete the trip in comfort! 5 Stars to each of you SuperStars! You Rock!!!
Feminenergy - Swift Cancelation
I needed to cancel due to the COVID pandemic. It was easy to navigate, just sign in to search, no airline reservation number needed and, no fee charged. The deadline to use the credit is extended as well.
Achille1165 - Les voyage
C’est très cool
God bless President Trump . - Nicolas
It’s the worst approach for booking any flights this is a terrible terrible system terrible I can’t believe the size of Expedia to fall for this kind of reservation tactics you must be losing a lot of business to customers that are frustrated like me
DGBOSS$ - Cheap
Good and cheap app
moparhead - Can’t sign in
The apps a complete hunk of crap , I’ve been screwed outta points now I’ve rest password because it kicked me out now I can’t get back in like such crap
Ghost inbox - Terrible Customer Service / Rip Off
Stay away from Expedia! Terrible customer service in addition to screwing customers. The flight I had booked through Expedia was changed by my airline. Expedia claims they sent me an email asking permission to change my flight. My flight was changed without my permission and Expedia refused to fix the issue. Rather, they claim they sent me an email and accused me of accepting a flight change which I did not. I’m now booked on a 35 hour flight home with an overnight stopover and no hotel. My original flight was 11 hours to get home. Worst customer service and loyalty to looking after their customers!
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