Scsrletvoice - Econo Lodge Dalhart TX a Reasonable and Affordable Stay
I chose the Dalhart Texas Econo Lodge as the most reasonable motel in a small city which had several other chain options. I was driving to Albuquerque in a marathon from New Jersey where this was the final overnight, which I had calculated to be four hours away. I needed a bed for the night, nothing more, and Econo Lodge fitted the bill. The room had been thoroughly cleaned, had a slight scent of disinfectant, and the bed was certainly comfortable although higher off the floor than any other motel/hotel I’ve been in over the years. A full hot breakfast bar in the lobby area was available at 6am the next morning at check out. Traffic noise outside on the main street was high as it is Route 54, a heavily travelled route for grain and livestock trucks through Oklahoma Texas and New Mexico with the equally heavily trafficked rail freight line paralleling this road a block away, but I had a good sleep. It is fair to say that every motel/hotel, chain or local, would have the same environment. Many restaurants/ fast food outlets are located in what must have been a thriving commercial farming/ranching community in its heyday. For my short stay, it was the perfect choice.
SouthernGypsy - Bug keeps choosing random dates
In the past this app has worked well but recently, I’m going back a couple of updates now over the past couple of months it’s head above where when you are on the road and you start to search for a motel it will randomly choose some date in the future instead of defaulting to the current days date for your check in time. Most people on the road which no doubt account for the largest Group of users need it to default to the current days date for the check-in date, not to some random date in the future. And even if people were looking for a room for the future what are the chances that the random date this app chooses is going to be the one you need, so it’s better to have it default to the current date for check-in and the following day for check out the way it used to. That’s much more convenient for the largest group of users. I’ve even changed the date to the current day and then head to choose a different town because the initial town I searched and didn’t have enough motels, find a room book it and then find out later the app and change the date to a random date in the future causing me then have to spend an hour calling Expedia: 3 service to get it straightened out. Please fix the app where it defaults to the current days date for check-in and the following days date for check out the way it has always done in the past.
Iraqivet03 - Worst company I’ve ever dealt with
Well I guess I should start in the beginning, booked a round trip flight to Warsaw poland from texas. Got the insurance just to be safe. Flight there was changed so to the airline having delays, no problem. Decided I needed to come home early and contacted them to change my flight to a earlier departure date. Bye about one month. After spending over a hour on the phone with them because the app would work, they told me it would be a additional $4000 for a flight home. Not a new location just a bit earlier flight. Needless to say I did not do that and was able to get a ticked through another app with only 4 days lead time ( same I gave Expedia) for $1100.
Now that I was home safe I contacted Expedia via oh as once again the app wouldn’t work.
Told the lady what happened and that I had the protection and I wanted to cancel my return flight that still was a month away. She said no prob and would calculate my refund. It would take 3-5 mins. 47 minutes later she gave me the info that I thought was unacceptable but it is what it is right. Confirmed and ended the call. I had a missed call 5 minutes later to tell me that she didn’t finish and I would have to call back again. So I’m writing this as I’ve been on home for yet another 37 minutes and have got nowhere.
I will never use Expedia again. Horrible customer service. It’s bad when I’ve had better customer service in a war zone
Tsm_ski - Terror flight
Me and my father bought our tickets $500 dollars and for return it was free next thing you know the cancelled my flight back so I called and they gaved me another flight closer they wanted to charge me for a return flight so I told them why would they charge me for something they cancelled they hanged up on me so I called them again but a different person answered so I told them the whole thing again. So they gaved me a flight a good flight but the thing was they the last flight to my destination was p.m so I was ok with that time. Now when we were at Washington my last flight they changed it at the last second and me and my father were freaking out on why would they do that so we were stuck at Washington tell we figured on what to do. So I called Expedia for a money return but the guy was falling asleep at the job real professional guys, so I was telling him why I wanted that so he told me “ok I’m going to call United for a refund so it’s going to take 7-8 minutes on the wait time so if the phone call hangs up is this number ok to call back” I said yes it is and guess what happened the call hanged up so supposedly he was going to call back but I guess he fell asleep on the job. So I called a taxi but what was the difference if it costed the same as a plane ticket $400 to Roanoke. So if you want to get ripped off and not get your money back then Expedia is the site. Oh yea I’m still waiting on that refund.
Gahdlmlf - Warning!!!
Be really careful and think before using Expedia to book something, I planned and booked a whole trip with Expedia spending around $10,000 between flights, hotels and activities, one of the days I arrived to Rome and I went to check my email confirmation to call the hotel/property phone number and the answer that they where not partnered with Expedia anymore so I spent another 4 hours!!! Talking to their representatives repeating the information over and over again, talked to supervisors, managers and they allocation department which where trying to charge me for another place!!! I keep calling and calling them and nobody helped! The call keep failing or disconnecting, I don't know if they do it to get out of the hook but they never returned the call that obviously they have my phone number on file, so I ended walking at 1 in the morning with my family looking for another place to sleep with no battery in my phone to call them again after 4 hours with them! Also when you reserve a rental car Do Not Use their insurance because when you get to the rental place the companies say they don’t accept Expedia insurance and Expedia won’t reimburse for what you paid of their insurance!
HurryUpRalph - App cancelled $3,000 reservation, no refund
I use Expedia pretty often, about once a month on average. I’m in a long-distance marriage because of my military deployment schedule. This month, my wife and I were finally going on our long overdue honeymoon (6 years), but the DoD has put out travel restrictions that would allow that to happen. So I went on the Expedia app to cancel/change my reservation. I managed to cancel my flights, but I didn’t cancel my hotel because there was no refund option or an option to change my reservation.
At that point I was okay with just canceling my flight and contacting Expedia to see what I could do about my hotel reservation. But as get off the app and am about to make the call to Expedia, I receive multiple emails regarding my cancellations. To my surprise, the hotel was also cancelled. This was a $3,000 resort in Aruba. I proceed to call customer service, and waited on hold for over an hour, then the call just dropped out of nowhere. Luckily, I went online earlier to schedule Expedia customer service to call me. When they did, I could hardly communicate with the agent because it seemed as if English was not their native language. The agent proceeded to transfer me to another person to help then they hung up on me.
I cannot afford another $3,000 for a vacation and now I cannot take my wife on the honeymoon I promised her. This will definitely be the last time I use Expedia or any of its sister companies.
Patrick and Mary Ellen - Relaxing and enjoyable stay
Just had to give this property a five star review because of the service and the comfort of our stay. We actually found this hotel after our trip had already started and we started at a nightmare Airbnb. The bang for your buck at this property is notable. It seems like an older property but with great renovations. The lobby is spacious and beautiful with exotic fish tanks to enjoy. They have a bar and restaurant with a small but tasty menu. The pool is beautiful! The room was clean and comfortable and the little balcony just added to the charm. For us it was a saving grace for our trip which was to celebrate our film being in FLIFF. Oh and the elevators were always working and available which isn’t often the case. Finally, the customer service was top notch. They helped us with food delivery, got us extra towels quickly and when there was a loud and rowdy crowd in the hallway on our floor after midnight sent security up in five minutes to break it up. We were impressed. Just a great place to stay close enough drive to all you need and really close to Hard Rock Seminole and the airport! Thank you for a great stay!
NeverAgainExpedia - Never again, Expedia
I have used Expedia for YEARS. This has always been my go-to service for hotels, flights, and cars. I was supposed to go to Atlanta for work and happily booked my plane tickets through Expedia as I always did. With the COVID crisis and travel restrictions, my trip to Atlanta needed to be canceled. For some reason I wasn’t able to cancel my flight online, and was instructed to call customer service. I did, and received a recording that because my travel was not in the next 72h they could not help me, and to call back when I was within that window.
So I waited until Sunday, when I was finally in the 72h window. I was on hold for 3 hours, with no option for a call back, before being disconnected without speaking to anyone. I called back at 10pm Sunday night. I slept on and off, with my phone on speakerphone until I woke up at 5am, still on hold. I didn’t speak to a representative until 8am Monday morning- at that point I had been on hold for 10 HOURS. I explained the situation to the gentleman (named David) and asked that if we got disconnected to please call me back as I had been on hold all night. He confirmed my phone number and happily agreed. 1h and 15 minutes later, with absolutely no resolution, the call was disconnected. No. Call Back. 11h15m wasted. I called Delta, got an immediate response AND they refunded my ticket.
I WILL NEVER EVER EVER USE EXPEDIA FOR ANYTHING ELSE AS LONG AS I LIVE DUE TO HORRENDOUS CUSTOMER SERVICE. NEVER AGAIN.
Loretta from Pittaburgh - Reef house is a great spot!
We spent 3 nights at the reef house and it was very nice. The resort is clean and comfortable. The pool is beautiful, and it’s proximity to the beach area makes it ideal. We took advantage of the sunset cruise and the morning snorkel trip. Both were highly enjoyable. We hit s glitch with the snorkel trip when there were mechanical problems with the boat, but the staff worked hard and found a solution for everyone to get on a snorkel boat. All of the staff, from housekeeping to bartenders, to maintenance people were friendly and accommodating. The captains and crew on both of our boating excursions were great. We were thankful that “Henry” was able to fill in quickly for our snorkel day. I’d say the only drawback might be the in-room coffee. Some may prefer the Nespresso systems but I missed my “regular” coffee. On the last day, I did find K-cups in the lobby of the main building but a little too late. It would also be nice to have a “snack shop” on-site, for early risers to grab a bite before a morning walk or boat ride. I’d highly recommend this resort, and don’t forget to take advantage of Happy Hour by the pool!
Dave the Photo Guy - Disappointed but would go back
I am a Professional Photographer and I had booked two nights stay because of the Vintage Trailer Show in Buellton. This was my 1st year covering this Event and was told the Saturday was the Day with all the Fun. I booked the two nights knowing that i would have an Awesome Time. A week before the Event I had to cancel my Saturday night Reservation due to another two events that I had to cover Saturday Morning in Anahiem and Saturday Evening in Devore that would finish at 10:30pm so I lnew that i couldn’t stay the 2nd Night. I tried to cancel thru the Hotel and thru Expedia. The Hotel was nasty to me when i told them i needed to check out Saturday Morning and Expedia was no help either. I was charged for both Nights plus an extra two Service charges and i left at 5:15 Saturday Morning just to makenit to my Anaheim Event Saturday Morning after taking over 1800 Photos in Buellton on Friday at the Vintage Teailer Show and another 200 Photos at the Mendalson Museum. I did like the room and the price but too bad i stayed for one night got charged for two night plus Sevice Charges
A14Aaaaaa - I wouldn’t even give a star
I have been traveling all day after reaching the hotel they told me there is no booking under my name! I contacted Expedia to solve my issue, unfortunately, they did the opposite by not giving me any solutions and telling me there was overbooking and the hotel cannot accept you, it is not the customer problem that your system is bad to show availability and there isn't ! I am expecting to reach the hotel and find my room ready not solving your problems. Not only I spoke with one agent But 4 agents all of them were uncooperative, rude, and they just put me on hold, then they hang up! I spent 2 and half hours on the phone which was an overseas call which coasted me a lot of money without any solution or at least offering anything for your mistake.
I have been an Expedia customer for 5+ years with gold, silver, and blue membership but after what I have experienced this week this will be my last time using this platform, I am still waiting for my hotel refund which they told me I will collect within 2 days and now we reached the 6th day without any refund. Learn how to treat your customers not telling them there is nothing we can do to you! You have a problem with your system you solve it don't expect your customers to do it for you!
Worst traveling experience ever and surely worst customer service!
Ella.njrealestate - Horrible customer service and ability to use credits
I have used Expedia for years and always raves about how easy and reliable it is but lately everything about the app, service and customer service live abs virtual is horrible. I feel like it’s all a scam. I have multiple air credits due to Covid and have tried to redeem them. I get confirmations that my flight is booked and thank god I double check everything because all of the sudden my tickets are cancelled and my credits are missing. When I used virtual assist they pull up all these travel itineraries to other countries that I never reserved. When I speak to a live customer service rep they barely understand English. Tell me my credits don’t exist even though they were on my app and I have confirmation emails. Then they tell me to call the airline directly. Keep me on hold for an hour while they say they are reviewing my info. I call the airline directly and they say to contact Expedia because Expedia never sent my payment and credits. In addition they charged my credit cards for the overage cost. Still no credit for that. From now on I will book directly with the airline. Have had perfect service from them and my credits exist and easy to use. Expedia seems like crooks at this point. If it was just one time I would think it was a mistake but this happened 3 times.
Aungor23 - Customer service
I recently booked a trip through Expedia, I travelled from Grand Cayman to Thailand then 3 days before my return found out that Emirate airlines had cancelled the flights to return me to my home. Expedia did nothing to assist with my problems with returning home instead I paid them an additional $3500 usd for new flights to get home and made the request for my money to be refunded for the cancelled flights FYI I had also paid Expedia for flight insurance for my trip. I have now been home for 4 weeks Expedia have now told me I won’t be getting any refund they also refuse to reply to any of my emails their chat support constantly tells you they don’t have any agents available. I have also tried calling several times being put on hold for 2 hours each time and having to hang up as my mobile phone is about to explode because of the heat. I honestly believe that due the circumstances we currently find ourselves in that not too many people are currently booking flights and hotels which means Expedia staff can’t possibly be that busy and are blissfully ignoring their responsibilities to their customers.
Barry McKenzie (very unsatisfied customer)
Dajion B - Horrible service
I booked 3 flights through this company and spent 2 hours on the phone to do so. Then when I log on to the app it only shows two of the three flights I paid for . At that point I called customer service to see what is going on and they informed me that my information was sent to a different email address that they don’t have access to . Then I asked if they could go and change it to put my information so I don’t have to worry about my information being out there in the crazy cyber world that we are in today. Were people’s information is being stolen left and right . These people had the audacity to tell me that there is nothing ANYONE in their company can do for me so basically I just have to deal with my information being out there in someone’s email address that only God know who has access to and can do whatever they want with my information and I probably will not find out until it’s to late . this was all caused by a glitch in there system, so my real question is what other types of glitches are in there system that is sending there customer information around . How secure can this big company be if this is the case . How can you care for your customer if you have systems that “will not allow you to do so”
I would never book another flight though this so called company !! This is just ridiculous!!
Insomnivour - Liars and cheats
This is the only forum I see to speak about an experience with Expedia. WILL NEVER USE THEM AGAIN, buyer beware. Purchase direct from the airline. Plenty of 5-star plant-reviews here as well I suspect. Expedia changed my flight, no reason, said the airline did it. They gave me no updates and could not give me a firm date when they say they notified me. Customer service is in India or Pakistan and you’ll be on hold for 1.5-2 hours. At one point she has gall to tell me I was notified at 1:20AM. It is 2-something in the morning and I’ve been on hold since 12AM. I check my email, it’s a confirmation of my trip with the new times as if I JUST purchased it. No old times and confirming a change. Had I not looked up my flight, assuming I had 20 hours left until check in, I would have missed my flight. Instead, I’m up all night trying to remedy this with no solution, scrambling to find work coverage and finish packing. So they say it was the airlines fault, airline says it’s Expedia. Not the first time. I’m done booking through agencies like this. You really don’t save anything price wise through these services Find the ticket you want and book through the airline. If you want the worst room a hotel won’t give to normal customers, use Expedia or a middleman ap. Better to cut them out of the picture.
Sthnbelle - Expedia tried to pocket the difference and blamed the airline
We had a trip planned and needed to change flights during this COVID-19 mess. I attempted to change the flights on the app...no luck even though the app showed a significant amount of savings. I waited on the phone for hours into the wee hours of the morning only to have the system hang up on me. After another 4 hours of holding I finally got an agent, they changed the flight and acknowledged the price difference, but said that the airline was charging change and exchange fees and while there was no additional cost , there was no surplus because that surplus covered all the fees. There was a $1,300 difference! So I told the agent on the phone that I would contact the airline because all fees were supposed to be waived. The Expedia agent forbid me to call the airline and assured me that the airline was charging the fees. Well.... I called the airline anyway. They were completely and totally shocked that Expedia would say that fees were being charged. It angered the airline so much that they gave me vouchers for the difference in flights and the airline agent took the time to rebook the flights to pull my itinerary from Expedia’s control. The airline was livid.
I learned a valuable lesson.....always book direct with the airline and never use Expedia. Necer again Expedia, never again.
Jordan/Julie J - Very bad trip
Normally we have a good experience with Expedia, however we are starting to see that Expedia is only a fair weather company. That is, when there are no issues they do a sufficient job. However if you have any issues with your travel, they have zero customer support or loyalty.
We understand that flights get canceled, that is a risk taken when booking. We can live with those problems. However when booking though Expedia, expect to do all the leg work on finding fights, moving rental cars, or hotels, all on your own if a problem arises.
Our flights were canceled, again, not the issue. We then spent the next 6 hours trying to speak with Expedia on our options. After being on hold for 3 of those hours, being hung up on multiple times, and calling 3 different times to try and rebook flights, we just went to the airlines. United did a great job of rebooking flights for us, we canceled our own rental car, rebooked our own rental car at double the price, Expedia did not care, and rebooked our entire vacation ourselves.
Expedia is a fair weather company and I’d recommend not using them based on all of the flaws in customer service. Terrible experience that could have been avoided if we would have received any help.
Thank you again to United for the assistance in rebooking.
Smith8693 - Buyer BEWARE!!😱
I used this app to book a resort in Costa Rica. Sunset Del Mar. The pictures and descriptions were NOTHING like the app portrays this place. It was more like a scene in a horror movie! We went to check in and quickly surmised that we needed different accommodations immediately. The concierge person (only one person working) had to use his cell phone and WhatsApp as the resort main phone number as we tried canceling with Expedia. This same fellow refused to answer the phone for Expedia to cancel. Duh… clue #1 from Expedia. This place was very unsafe, unsanitary, infested and not maintained in 5 years I later found out. Expedia refused our cancellation because the resort refused to answer the phone!! Unbelievable!! Expedia does NOT look out for the customer nor do they verify the places they advertise. This is false advertising and placing customers in unsafe areas is a legal issue waiting to happen for them. Buyer BE WARNED!! You may lose every time of your trip like we did.
** UPDATE** Expedia gave me $75 for the inconvenience, but won’t refund us our TRIP because the resort will not answer the phone or return their phone calls. This is from the “online chat” people at Expedia. DO NOT EXPECT TO TALK TO A PERSON THAT CAN HELP YOU AT EXPEDIA!! They PUSH your “issue” off to a “land based” team to “review your issue”. You never speak to these people.
Captain of the Prow - Bereavement flight
I spent seven hours on the phone trying to book a flight to Oklahoma City from Seattle seven times it let me put in all of my information and click on the last step of purchasing 7 times it “thought” for an hour and reminded me that I could still purchase it but it still wouldn’t let me purchase it! Seven times and then I went to FedEx to use a computer thinking maybe it was just because I’m on my iPhone… Number eight number nine it said sorry it’s down on our end or something to that effect!So I called my daughter let her know I was having troubles she was working so she said she would help me the next day but she didn’t have any problems with the app but I wasn’t sure if she was talking about Expedia Si downloaded the Expedia app and it actually worked. Now I’m having troubles lining up a car rental for the week.. and Expedia isn’t saving me any money on that I was so stressed out today trying to freaking book that flight! I helped build the Expedia campus I’m a high-end finish carpenter and I did over a years worth of work on that campus for all of their kitchens all of the high-end cabinetry pantries the siding inside on their collaboratives all of the work I did in there and the first thing I tried to use Expedia for…Turned out to be a big fat flop full of stress. Very disappointing!
Gcrs_1307 - Don’t book they just want your money!
Expedia is possibly the worse to book a flight with. We paid two tickets including seating AND checked bags. I call customer service since on my email confirmation I was not showing any details about my seating as well as my checked bags. I called the first rep told me that I had not paid for them that I had to pay for them through the airline. I then requested to speak with a supervisor and I was advised I would get a call back in 15 min. I then wait one hour and call back and then finally get transferred to a supervisor who kept placing me on very long holds which resulted one hour on the phone. Finally the supervisor then tells me that they have no record of me paying for the checked bags AND that they don’t offer to purchase checked bags or choose seats on their app. I told him that they do because I myself purchased the seats as well as the checked bags through them and my total balance was sky rocket high !! The supervisor does NOTHING to try and help me with this issue. I have seen on previous reviews where they have also been over charged as well. I guess it was also my fault for not checking the reviews. But to end this review DO NOT BOOK WITH EXPEDIA!!! They change the price way higher and then claim that they aren’t showing nothing in their system.
Gpmortgageguy - Disappointed
I have no complaints about Expedia. But I am dissatisfied with the Showboat. Never was it said that the entire place is under construction. The parking garage was completely closed. You have to park in an outside parking lot and pay 20 a day. The nice part of my stay was the room had an incredible view from the bedroom sliding doors to a balcony. Sunrise and sunset was beautiful. But no people walking around it seemed empty. No restaurants or stores were open. The casino was completely closed. I had to go to another casino to
Gamble and go to eat. There should of been a disclaimer about the situation in the construction going on. It wasn’t reduced in price as the prices were the same at other places. The door has issues and didn’t always shut by itself. I had to play around with it to make sure the door was locked each time. I have stayed here before with no issues so I’m assuming this was just due to the renovations going on but it should of been known to me what I would be dealing with so
I could of just booked my stay somewhere else.
JM11992 - DO NOT trust what you see on pictures.
We spent last weekend at Hilton Fortlauderdale Marina. We booked a high floor water view room which was supposedly facing the pool and the marina area according to the picture on EXPEDIA. We paid double price than a standard room to get this one because we liked the view it supposedly had. We asked the front desk manager to change our room since it was NOT what we bought. She said it was a “high floor water view room” and they were not able to change it because the hotel was completely booked and they had no more availability. I called EXPEDIA and sent them pictures of my balcony view with was NOTHING to do with the ones EXPEDIA has on their website. They took 3 days to give me an answer and the best they can do is a $25 bonus 😒 Are you serious man? I paid 2 times the prices of a standard room because we wanted to have the SAME VIEW you advertise NOT for a crappie view facing the streets 😡 Imagine buying a t-shirt online and you get a blouse. Do you get me? This is so unprofessional, you are lying to people and playing with people’s money. GO AND UPDATE YOUR PICTURES AND DO A GOOD JOB. People want what they buy NOT a completely different product.
You have to be careful with what you book guys. Pictures are not accurate.
I wish I could give you cero star but it’s not possible.
Maria2019- - SCAM!! Be careful!!
I tried to make a reservation today for family vacations and when I tried to hit confirm after I put all my info I got a sign that says ERROR, so logically I tried again and I got the same message again. I did not get confirmation from Expedia or booking details of course. Then I see in my bank account 4 pending transactions from
Them. I called the bank to tell them this was canceled and did not get any confirmation from Expedia but bank says is all approved on their end and as far as they know nothing is canceled and I’m being charged for that. To make story short, after 1 hour and 30 minutes in the phone with bank and Expedia I’m still being charged even Expedia supervisor says is canceled they are not able to give me a cancelation number or anything that I can show the bank as a proof of canceled transaction. They said may take 3-5 business day to get my money back, that means now I cannot book my vacations cause they are holding my money and I don’t have enough left on my credit card. Customer service is a shame, the money on hold is even more than the total amount of the trip when I asked how is this possible to supervisor couldn’t even tell me why. I will never book anything through Expedia again. They are a shame and taking people’s money even when it says error on the screen. SCAM!!!!!
Corissa.stallings - Could be improved
I have loved Expedia since I started traveling on my own and the checkout process is always easy for me. Overall the app is decent and could use a few more features. For example when searching for an all inclusive on the website you can filter that option but in the app you must scroll through all hotels, motels and resorts. Also, I wish that you didn’t have to specifically search from one airport. The app states that it’s to help you find the best deal but to me the best deal would be found by checking all available airports that I am willing to travel to without having to research and put back in all of my filters every time. Also, they claim that it is cheaper to book through the app but I have always found that the better bundles are found on the website. It would also be nice if there was an “availability calendar” like on some other sights where you can see how much cheaper it would be to stay a different night. Another feature that would interest me is being able to search an entire country as your destination to try to find new and cool places to stay in a specific country.
Yosjan Perez - Not really FREE CANCELLATION
I booked a flight and hotel through here and one of the passengers could not come, so before I went anywhere or flew anywhere I canceled that 1 person, I called the airline and they gave me a full refund of $484. Now I called expedia to cancel the hotel since there was no check-in and I haven’t even made it to Puntacana. The lady told me that I would be charged for the first night and ok, that’s completely acceptable, what wasn’t is that the refund for the other 4 nights was only $16 when the whole stay for one person was $625. Now I don’t mind being charged for the first night but it says free cancellation and for them to only give me $16 is daylight robbery. Never again will i do anything with Expedia because of how awful their customer service is, the lady kept on saying that she will cancel the whole reservation and I had to keep telling her that it was only one person not the entire thing. Disgusting business practices and I will be getting in contact with Customer Consumer Reports to take action immediately.
Scared renter never again - Car rental. It was everyone’s first day at work.
Everyone I met at the fox co acted like they had never done this before. I had no wait at the pickup spot it’s hard to find the pickup spot. Only One person at the rental counter. Very hard sell on the insurances and even harder sell on the gas sales, bring it back empty. By the time I actually left the counter. I was scared to rent the car. Stories about flat tires and lost keys and renting the car for a month while they fix it. It went a smooth enough but I will never rent fox again. Who needs the hard sale. And anything I do is an issue. I never get scared to rent from Enterprise. But Fox I was scared to drive away. I can Uber for a week for same cost and not be scared of flat tires lost keys cracked windshields renting the car for a month while Fox fixes it if something was to happen. I was alone at the rental and
I was told 6 times I better be the only person driving the car. I was charged a $500 deposit. That was ok but the lady behind the counter was freaking about how much that was. The car is real nice and drives great. To bad I am afraid to drive it anywhere.
Lennylen - SOMETHING EXPEDIA SHOULD LOOK INTO
My last trip I booked through the Expedia app was back in March and I used my Discover card to pay for my trip. I have an upcoming trip in a few months and I’ve been trying to book a flight through the Expedia app for last few days to no avail. I input all my banking information and click the submit button to get an error message that say, “We weren’t able to complete your booking. Please wait a moment and try again.” I waited and retry the process again. Nothing. I even chatted with an agent who suggested that I contact my credit card company. I did that the very next morning. Nothing’s wrong with my credit card. I’ve also been online with an agent trying to book the flight for me in case there was an issue on my end and believe me when I say that he was not able to book my flight either. He got the same error message. Now, I’ve tried multiple travel sites all run by the Expedia Group(Travelocity, Orbitz) and I wasn’t able to use my discover card on any of those websites either. So that only leaves one question. When did Expedia stop accepting DISCOVER credit cards as payment even though your website STILL shows that you do accept that form of payment?
Jordan n litt - Horrible customer service
My family has been a customer with you for years and now that I want make an extension on my trip they start to act sloppy and inconsistent. I called you today at roughly 6:20 pm est. and finished our call at 7:00pm est. this call ended in me wanting to talk to a supervisor but was told I had to get a call back because there were non available at that moment. This was perfectly okay with we especially because they said I would be getting a call that same night. But it is now 12:18 pm est. and I have not received a call back from you I have been left aggravative and dissatisfied with your customer care. To add on top of the aggregation that your representatives and supervisors have left me with is now my lack of trust. I was also on the phone with the supervisor last week and as I was gonna make the change to my trip they stopped me and kept saying that they strongly suggest that I wait to make this change as they predict that within the next few days after that phone call there will be price drops. As I tried to go on with my change they kept insisting even more. With this I was left with much higher prices and your poor ability to satisfy the customer. I don’t know how I would feel booking with you guys any longer.
Disappointed in expedia - Rental Car
Do Not Use GreenMotion Rental agency. We rented a car from this company several weeks in advance. I called two days before to verify rental. Upon calling placed on hold. They said 4 callers ahead of me. I waited. The waiting machine told me 20 minutes. 1 hour and 10 minutes later I finally got the phone to ring. It rang twice. The the call ended. I called back and went into the waiting line once again. This time it was connected to an “agent”. He guaranteed me my rental was good and ended the call. The day of my trip my plane landed and I called the company. They told me to proceed to the off site rental area. We did this and waited with another group waiting for the same company. As other agencies came and went we soon realized we were in trouble. We called and received an answer. The agent asked if this was for Miami, some other place and Ft Lauderdale. It said Ft Lauderdale. The caller then transferred my called and the call ended once again. I would eventually get through. They told me they would contact the driver and he’d be on his way. We kept calling and received no more answers. Finally a fellow rental agency called the “the driver”. We were then told the agency was closed and they would not be coming. We called and waited for 45minutes to an hour.
Do not use GREENMOTION
Kailegoh - Horrible. Do not use this service.
There are a lot of 1 star reviews for this app. I know 1 star is harsh but Expedia really makes traveling even MORE difficult than it already is. If you’re looking at hotels on this website, you’ll see there are a list of places the hotel is close to. For example, 4 minutes from airport, or 5 minutes from beach. In the 3 hotels I’ve booked through Expedia all of what they say the hotel is close to and how far away these places they’ve listed are is completely inaccurate.
My second complaint is not about the website but about the agents I speak to over the phone. As a 3rd party booker they should be making things very clear but instead they leave out really important information BEFORE PAYING (example, what I’m paying for is NON REFUNDABLE) that they claim they DON’T have to tell me before I pay because “I should know” but if I was an expert at booking trips and I knew all these things off the top of my head that they claim I should know, I wouldn’t go through Expedia in the first place and would book straight through the airline or hotel. This is definitely the last time I’m using Expedia. I’m so upset I have 2 upcoming reservations I booked through Expedia. I’m hoping the hotel is what it seems like online but I am not counting on that. Like another review says, BYE EXPEDIA!
DrewHuston - Hillside Inn in Madison, Indiana
Expedia and the hillside inn. I called and asked for a refund because our car broke down and we were never able to make it. The trip was for my 8 year old whom had a birthday that day and it was ruined. I’ve called and asked politely if I could receive a refund or my money back for the room and no one has contacted me or spoke to me since my calls. They won’t reply to email and a manager never got back with me to try and help me out. We’ve stayed here a couple times and I’m very disappointed that no one who works for Expedia or the hotel never contacted me. The costumers always right. That was an 8 year olds birthday money wasted for a trip that she never was able to enjoy. Honestly if you are a hotel that says that they would lose money because they could of booked the room to someone else. I’m sorry but if you are making that much money because the hotel is booked then why can’t they simply give me something that is still rightfully mine. I just want and need something that should be respectfully mine and my daughter.
Savedbytgebible - Don’t use Expedia
I’ve used Expedia for over 10 years faithfully. In March 2021 I booked a two night stay at a hotel in Satellite Beach, FL and upon arrival found bed bugs and or bodily fluid stains covering beds in a very unsanitary hotel, “Americas Best Value Inn Satelite Beach”. I called Expedia and explained situation to agent and he assured me that the second night would be refunded by Expedia but that I would have to work with the hotel for a refund of the first night which I attempted to do only to have the owner or manager tell me to never come back to his hotel and then he hung up on me before I could say anything. Now I receive an email from Expedia saying that they are not refunding me anything and that it was never promised. This is not only a lie but it is also against there refund policy. At worst I would only pay for the first night stay if cancelled after 3 PM on the first day. However in this situation I of course was not going to sleep in a bed that was unsanitary with bed bug stains and or bodily fluid stains (especially during a pandemic), of which I took numerous pictures of and sent them to both Expedia and the hotel manager or owner. Note that the hotel switched my first room with another room in which I found the exact same conditions on the bed which I also took pictures of.
3330RON - Angry Customer
This was the worst experience of my life. First it was a glitch in the system after booking through my Expedia account/app which I’ve had for years. There was a (unknown) woman’s name on my account/app and the same name was on my hotel reservation after I booked and payed. After going back and forth clearing that up (with Expedia) I decided to cancel the booking because of the inconvenience and (what I felt was a possible breach of my personal information). I did this the same day. Expedia told me that they wouldn’t charge me for my cancelation but to check with the hotel to see what their charges were. I called the hotel and the manager promised me that I wouldn’t be charged. So I hung up with the hotel and called Expedia back to cancel. After canceling I received a email (from Expedia) explaining that the hotel charged me a fee ($468). So immediately called the hotel to talk to the person that promised me that I wouldn’t be charged. He explained that they never received a payment and that Expedia has the funds. This all happened within a few hours (of booking and the complications) now Expedia doesn’t recognize my itinerary number because I just canceled and I can’t get through to a representative. I will never do business with this company again.
Great spirit with warm regards - The travel agency you can trust
I found international tickets from the google flights then checked through several travel agencies. Finally I settled down with Expedia.
After booking is done, Expedia website amd app were unable to show me my upcoming trips and gave out “sorry, something went wrong on our end”. Expedia agent verified my flight reservation multiple times from Expedia system and the flight airlines (contact agent in the help chat). They ensured my itinerary would show up a bit later on my account and it did after a few hours later. Of course, we also double checked our tickets from the airlines.
Getting reasonable International flight tickets has been difficult ever so far. We read many reviews about other travel agencies that spit out low fares which look unimaginably good although those fares are still more expensive than before the pandemic.
Realized there would be a low chance of getting the tickets you actually purchased with them. I found really good prices with other agencies and talked with their reps within a few minutes. Most of time they told the tickets i saw were not available. Also they told me they had to cancel customer’s purchases because of the same reason. Looks like some of the cancellation did not guarantee a full refund according to the comments available on review sites or BBB.
So I would say you would not go wrong with Expedia if you find good fares and purchase with it. Hope all of you have a wonderful summer and be safe!!
Sherry L E - Cancelled my hotel that was booked 2 months ago
I received a call from a rep at Expedia as I was leaving the airport for my hotel. I booked for 6 days at the Hilton, Dedham for my sons hockey tournament because it was close to all the rinks. I was on the phone 3 hrs 3.18 minutes and was switched to 3 different hotels and just as we were finishing up snd my credit card was charged, there was a problem with the hotel so we were switched to another. The lady was so hard to understand from Expedia. Finally I found a hotel out of the way that was available so I had asked to book me there while I stood at the front desk to make sure there was no problem. I was given a confirmation number by the Expedia rep and I went to dinner (this all started at 5 pm and now it’s 10 pm). I got a call from the hotel while at dinner and was told Expedia never got back to them with a payment. Long story short, I had my credit card charged twice over $1000 each by Expedia and still ended up having to pay the hotel myself so I had a room to sleep in. I am beyond upset and cannot reach anyone at Expedia. I need this taken care of ASAP and I should get something for wasting a good part of a day and I still don’t have a room for the next 5 nights. Extremely POOR service!
Adventuring_mama_13 - Location, Location, Location!
Perfect place to stay if you enjoy easy access to the marina and the beach. It is a small and quiet resort. Which we like because we go as a family and not the party scene. Which was cool for us 20 years ago ;) Service staff was very friendly and accommodating. Only complaint is trying to sign us up for the marketing sales pitch at their sister resort as soon as we checked in. When we politely said no, the front sales staff became rude and wouldn’t acknowledge us the entire week we were there. Not a biggie, but it’s polite to at least say hello or good after afternoon when passing by. What they forget to tell you is you can still go to the sister resort 10 mins away and enjoy the luxurious pools and view and also includes the all inclusive if you have that package. Overall, we really enjoyed our stay and would stay here again. We also didn’t need the sales pitch for discounts on activities. We met a very nice young man at the marina who took great care of us setting up the clear fiberglass boat and the dolphins experience.
Erinallen2011 - Disappointed
I wouldn’t even give a star but I have to pick something. I booked a hotel with the app and chose the next day and check out the day after that. I paid the $1 to cover any problems if we had to cancel. Then when I went to cancel the day after booking which would have been the day we checked in later I was told that I couldn’t get my money back because I booked it for the day before. I triple checked the dates I entered and even hit the dates on the calendar for that Friday and check out Saturday. But they said I can’t get my money back because I was a no show. Yea because I booked it for the day after not the same day I submitted the booking. I am very disappointed in Expedia and their site and will never be using them again. Which is disappointing because we will need to book lots of hotels coming up due to our baby needing surgeries further from home and lots of appointments where it will be easier to get a hotel the night before. You lost lots of business from us. So anyone using this app or Expedia make sure when you book and get confirmation that it shows the correct dates because otherwise you will get screwed out of money. We lost almost $200 because of them when we could use that money for our baby’s doctor bills.
Hunoosmrfn - Don’t not buy from this app!!!!
For my birthday I decided to go to Disney land bought my tickets on Expedia. The day of the flight I got to the airport and I was told my flight was cancelled and my tickets were transferred over to a different airline. Never will fly spirit again this is not the first time this has happened. Anyway, By the time we got to the other airline it was too late to check in my bags to get in the flight so we had to get another flight… The airline delta explained to us they had a flight the next day that we could get on. I was upset about it but still happy I was able to get on a flight to make my Disney land reservation the next day.
I get to the airport the next day bright and early and I was told that one of the two tickets I bought was voided with no explanation as to why. I called Expedia customer support for help and they pushed me off so many times. They told me they couldn’t do anything and that delta needed to help me. Delta said since I did not originally book with them they cannot help and that it was voided in Expedia’s end. At this point I was so upset I just ended up buying a ticket for twice as much so we can get in that flight… I never got a refund. I never got help. Will never use this app again
Bo11$$$$$$$$$$$$$$$$$$$$ - Scam
I highly recommend just using this app to strictly compare prices (kayak and hopper are also great apps for this and hopper has cheaper flights than any other place I’ve found).
This is the second time booking my flight through Expedia. The first time was not that bad. This time though I had to do schedule changes for my flight. I called Expedia twice. They explained to me that they had a fee of about $90 to change the date (no biggie I understand) and that I had to pay the difference in price (again understandable) my ticket originally cost $340 and I looked up online how much of a difference it would be to estimate about how much I would be paying which was roughly $200 in total. I called the first time and I gave them specific flight numbers and time to make their job a bit easier, and the end result they were asking for was $800 which is a little over the top. I didn’t want to pay that much so I hung up and called again with in seconds to double check. And once I gave the exact information and everything the end amount was $1000 ???!! I understand that prices fluctuated but that was crazy. So I cut out the middle man (Expedia) and called the airline and ended up changing the dates for just $215.
Shawne1324 - By far an official scam
This is an official scam, every thing about them is wrong - prices seem affordable and appealing but stay far away. I booked a hotel in Maine when I got there I looked at it and did not want to stay and I didn’t, instead I went home. I called them up and they told me a refund team would investigate and reach out to me in 72 hours then after a week I finally call back. There whole idea of investigating is them calling the hotel manager and confirming info from him on wether or not I stayed there ( at the hotel). But if they never reached the hotel manager then nothing ever gets done. they move on and I’m forced to as well to have paid for a hotel and have not stayed. And the reason I didn’t stay was because this hotel used false advertisement through Expedia with idea of a pool and cleanliness I went there and it was a bunch of drugs addicts at the hotel and the staff barely spoke English, no pool and dirty beds and chairs inside the room Smh lol. Time moved on and I did and it’s been a month later and still no refund or call back. Stay far away from EXPEDIA. When u finally gets somebody on the phone they never what to do in spite of u giving them all ur proper info and they want to always call u back which they do. Expedia is a scam.
Always use Expedia - How much I LOVE Expedia service
I have been using Expedia for the last 15 years for hotels, transportation,airflight and cruises .I have not ever been in conveying,disappear with there service. I will recommend them to all my friends and family. I love the package. When you put a car rental, hotel and airfare together and then No NO ONE can beat their price. when we fly out the country we get transportation from the airport to our hotel through Expedia also. another good thing about Expedia is when we had to cancel because of personal reasons we was refunded all our hotel money all our car rental money and our flight money was put aside for a later flight so we lost no money through Expedia which was great for us. And on top of all that you receive points that you can use at any time and get a free hotel, free rental or free flights you just can’t beat Expedia I really like booking with Expedia thank you Expedia for all your great service and pray that we continue to work together for our travelers
Joshk98 - The app itself is great customer service not so much.
Booked my flight and wanted to change the times to better fit the plan that was later made and called customer service because I figured they’d be the ones that would help hours later and after being belittled about “you should plan better sir, flights book up fast, and this is the cheapest price I guarantee”. I got it all figured out by myself. I ended up just cancelling the entire trip and getting a flight credit and using that credit to get the time slot I wanted for 145$ difference. On the phone they said it was gonna be over 1000$ and that was including my flight credit. I hope this reaches my target audience. Your customer support team is absolute trash individuals. I think the best thing about the call center is they offer to text you a link to do it yourself which I did and save 900$. The apps great just don’t be like me and make changes lol. Or else you’ll have to deal with the crappy customer service.
AR Arizona - Experience with reservation to Merida
It is a hassle to contact customer service. A real hassle. Don’t even try. It is impossible. The automated chat bot is terrible. Terrible. If you are already outside of the US. It is nearly impossible to contact Expedia. I reserved hotel, car and air travel. Leaving from hermosillo Mexico to Merida Mexico. The plane service is good Aeromexico. The hotel is regular Hampton Inn Merida. The continental breakfast is not good at the Hampton Inn. Now the car rental. It is disappointing to travel all day to find that the vehicle I reserved thru Expedia with Europcar is a scam. A scam. Disappointed. I went to the Europcar rental office and found that the vehicle I already paid with a prior receipt and payment wasn’t honored. I also purchased extra insurance protection and that wasn’t honored either. They didn’t even recognized Expedia as a service provider. A real scam. They didn’t know of the existence of AIG as an insurance provider. A true work of theft to the loyal customer. A theft. I ended up paying $450 dollars for the rental. A garbage vehicle. Garbage. I contacted Expedia thru chat and their representative just to receive the answer that my trip already started and they couldn’t do anything to provide a refund for a service that I paid for and previously reserved. A real scam.
Kikilouie51 - Glitchy
I used this app for the first time this year. I had several issues with it that resulted in lowering my rating. First, I booked my trips on the website, then downloaded the app. Not all of my reservations loaded in the app and it appeared to be due to the auto-generated email address the app created for me. I couldn’t get any reservations made under my real email address to convert to the app. Second, I needed to update/cancel a booking on two different occasions. Anytime I attempted through the app I received a notice that the service was down and the request couldn’t be completed. I had to use the website to actually manage the bookings, which is counterintuitive. Finally, I stayed in two very poor hotels and wanted to give reviews. The app generates a link to use when reviewing. However, it’s not a hyperlink so you have to cut and paste into your browser. I attempted this multiple times, only to be told the link wasn’t legitimate. - I’ve traveled extensively throughout the world and this was the first time I’ve ever used Expedia. I believe other sites/apps are easier and don’t expect to use them again.
EmoryDoc2B - DO NOT USE THIS APP
My house burnt down, so I was trying to find discount hotel rooms to stay as an emergency housing until I’m settled I booked with Expedia which is nonrefundable and got to the hotel. The hotel had overbooked and sit on my five people Expedia trying to rebook for the last two weeks has informed me that they are a total rip off they themselves have told me will you call the 800 number or Customer Care they charge you more through that than the actual app the app is cheaper they will tell you it cost more if you called them then to use the app so you don’t always get the best deal, if you call them you do not get a good deal at all. I’ve gotten the worst deals ever and to make matters worse. They don’t seem to care that they even charge you more. You can’t use the filters if you try to filter out pricing if you do a price range and say dog pet friendly it’s still pulls up everything outside that price range everything blow it and everything above it. If you select certain parts of the city, it’s still does not give you the thing you selected it gives you every other place around the city the filters do not show do not do not get this app. This company just totally cheats you and overcharges you.
Kenny Lampro - Not happy
Well first I came into Hertz from a third party (Expedia) and thought I had already paid for it, as well as paid for extended collision insurance. No that’s not the what happened! I knew I had to show license and proof of insurance but had to rescan my card and add $32 per day for the extended insurance. Not the $10 a day that the website said! Ok I guess I should be so surprised! Now I am told to go out to zone 2 and pick any car from that area. I am intercepted by an employee that looks at my paperwork and sends me over to where they are cleaning and taking back other car’s! I go over to where she sent me and another girl grabs my paperwork and throws it in the trash! God I was so mad! I then grab the paperwork out of the trash ask another man where I should go to get my car and he points back to where I first came from. I decided to just jump in the first car in that area that had a 2 on the sign. By then all the people that where standing in line in back of me were getting into the cars and ended up with what was left. It was not a smooth experience at all! Poor actually I would say! Train your employees please! We are your customers and it is how you get paid!
Dart62 - What has happened to customer service?
Be careful! I needed to change my itinerary a couple of times on the website in the same evening and hit the “change itinerary” button under the one I had booked. A message came up that said, “search for a new flight“.
Long story short, instead of changing my itinerary it created two new ones, and I ended up booking three flights for the same day!
When I discovered this I called customer service, and they kept saying they needed to have a supervisor call me back. They assured me a supervisor would call me back. No one ever has. I have been working on this for 4 to 5 days now. I have made numerous calls, and I’m always assured someone will call me back to help me with the issue.
Expedia will not refund my money, but will only offer a flight credit, which a SUPERVISOR will supposedly issue when they call me back. I am sick of going round and round in this loop with Expedia, who used to have excellent customer service. Not anymore!
I will think twice before ever using them again after this fiasco. No refund of hundreds of dollars for 2 unusable flights, thanks to their app either glitching or misleading. It is unfortunate I didn’t catch it sooner, but in my opinion this is on them.
SB Local - Lost a hotel night
I booked two hotel nights however when we realized that our arrival time put us after the closing for the car rental we called Expedia to see if we could make a change. I spoke to the Expedia representative, she informed me my booking was nonrefundable, but she would call the hotel and ask if they would give permission to make the change. She made the call, said the hotel gave the permission and for me to call the hotel to confirm; which I did. The Expedia rep told me I just needed to get a receipt from the hotel to show I was there for one night and submit it upon my return for reimbursement of this single day.
Once the OK was given by Expedia and the hotel to change the booking to one night I made a reservation for a hotel across the street from the airport. We arrived at the Expedia hotel the following day and when it came to checking out and I asked for a receipt and they said that needed to be obtained from Expedia since I booked through them. I called Expedia and, of course, spoke to another rep who informed me my booking was nonrefundable. I explained the above and he gave me, essentially, a verbal shrug of the shoulders and that was that – no reimbursement, and no recourse, no use of Expedia in the future.
Gamegroomp - Is this FRAUD?
I booked a room thru Expedia and when I checked in it doesn’t show that I paid. I had to pay for the room again. I was told by the receptionist this happens all the time with Expedia. They said I have to call Expedia myself. I tried to get some help thru the app and the “virtual chat” is soo useless and just a waste of time. It repeatedly asks for my itinerary number, my cell number, last 4 digits of credit card and still it can’t help me. Someone alive finally came into the conversation and then I waited for another 10 minutes while it figures out my problem it replied “I can see we got disconnected”!!!!!
I called the number I was given and it says “we’re not available at this time’
Then I called back after an hour and while I was entering my itinerary number, it said “you waited too long to answer” and it hang up on me. I tried calling back again today, I was on hold for 1 hour and 3 minutes and when someone came on the line I asked him kindly to call me back if we get disconnected since I’ve been on hold for an hour but sure enough we got disconnected and I didn’t get a call back. EXPEDIA is so frustrating. I will never book with them again. Their customer support is very poor, if any!
HeligaCostas - Scamming people for money!
I booked a hotel in Mexico City through Expedia, paid for the whole stay period in advance. I was supposed to check in on October 24th before midnight. Before booking I was notified that if I cancel the booking on October 24th, or no-show, the refund will be granted with a fee equal to the first nights rate plus taxes. I wasn’t able to check in, because I was denied entry into the country at the airport check point. I was refunded $0, out of $1025 I paid for the hotel. When I asked Expedia for the refund, they told me that they contacted the hotel, and the hotel is refusing to refund. We called the hotel, and their manager told us that because of a no-show, they canceled the booking right away, and that we should ask Expedia for a refund, to which Expedia once again did nothing.
And as a bonus, it’s impossible to get hold of an agent, when I called them, the robot is asking for the itinerary number and other booking information, I give them all the information necessary, and they just tell me that they can’t find a booking and try later. Tried multiple times to no avail.
If you want to book a hotel or something, save yourself time and money, don’t use Expedia! Very disappointed!
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The mislead - Missing checked luggage
I can honestly say Expedia is the most unsupportive and unprofessional travel company I have ever dealt with .
I booked flights from Dublin to New York on the uk website . I thought great luggage included . However when the confirmation came through checked luggage didn’t appear on itinerary.
I called the customer support line ( only supporting Expedia’s interests ) even though I explained I was calling from Australia I was still kept on the line for 1.45 hrs .
Only when I mentioned I had screen shots did Expedia offer for me to purchase my own checked bags and they would give me a $50 hotel voucher ! Really ! What I needed was what I paid !!!!
In the end I had to book and pay for a lesser luggage weight with the promise of a refund to my bank acc and a $100 voucher to my Expedia account . Neither has occurred . I work hard and only expect a fair deal . Shame on you Expedia.
Syne2010 - Frustrating filters let down a Great app
I really like using this app and use it almost exclusively - and I’m in the middle of a 94 day European holiday and I’ve book almost 80 nights using Expedia. I have also only had good responses when booking have gone wrong with Expedia staff always helpful with me incurring too much inconvenience and no additional costs. But I keep being frustrated by the price filter not really working - I don’t want a high-end hotel and some major tourist locations you want to filter them out so you can more easily see find a suitable hotel. The map function too shows you all the sold out properties ... why? I’m here to book a hotel not to see all the hotels that not available! Also I take the time to write decent reviews of most places I stay but I do get a little tired of rating the property at check-in time and then again when I have checked-out. At least add a section to the personal preferences to allow people to opt-out of one or both review preferences.
Fix these frustrations and I’m almost at a 5 star rating!
Janine Van - Not as supportive and helpful as before
I have been with Expedia for almost every booking for the last four years. The latest experience was extremely terrible. Without my authorisation, the hotel took the “Pay on Arrival” room fee X 10% extra two days before check in, and won’t release the payment until the one month after check out. Expedia never told me about the 10% extra fee and never told me we need to prepay even we chose “pay on arrival “ option. Because I booked the room for other people not for myself. Why should I pay!!!!! The Expedia reservation team tried to ask me to deal with the hotel directly . They charged my payment and didn’t pay a role as a responsible travel agent. Terrible!!!!
Racquel2627 - Terribly unhappy with your service Expedia.
I’m terribly unhappy with your service. I tried to go on your virtual conversation. 4 hours there messaging you not even one came to answer me in virtual messaging. Why you still have this virtual messaging if no one is there to help your customers with their inquiries. All I need is a receipt of my travel that I have used the return ticket stating that I haven’t use my half ticket going back to Sydney due to the cancellation of my domestic flight. I haven’t made it on time for my international flight that I got the ticket with Expedia. Just a simple acknowledgment letter saying I haven’t used half of my international flight ticket and that according to your policy as you guys said. It’s not refundable. I need that letter so I can claim it on my travel insurance and why is it so hard to get that letter from you guys Expedia. While I bought my international flight ticket with you Expedia. Please look after your customers if you want them to buy flight tickets with you again. Make a better way to help your customers not just ignoring when they messed your help.
Ben_Goten78 - Great app for planning/searching for acomm and flights
But A bit of a buggy checkout process.
I booked a bundle, chose our flights and accomm and clicked complete booking, only for it to fail with an error. A charge was held on my card and released a few minutes later and the booking had failed. Then I had to restart planning my whole package to confirm the booking again, at which point it failed again but this time just with a warning about credit card fees from the airline. This resulted in another hold and release of part of the fee. I then confirmed it a third time, and it worked. My bank looks at bit messy at the moment : $2000 debit, $2000 credit, $2000 debit, $2000 debit, $2000 credit. I’m glad you release the funds immediately if another part of the process fails otherwise I wouldn’t have been able to book!
Margaret -Sydney Australia - Excellent Customer Service - Ms Sona
I had confirmed & paid for a booking, then immediately realised the check in date was out by 1 day. I immediately called Expedia & spoke to customer representative Ms Sona who had listened to my dilemma & she called the hotel. The revised check in date was resolved within a few minutes. I always have great experience with Expedia for a number of years now, nothing’s too difficult. Online Booking through their app was always easy & quick to navigate & the room rates are great. Issues are quickly resolved to my satisfaction. I have recommend Expedia to friends & family.
Manoj Malkani - Fabulous apartments beautifully decorated and great location plus excellent service!
We stay 5 nights at the loft apartment at this building and it was one of most gorgeous apartments we have stayed at! Great location less than 10 minutes walk to the waterfront, great furniture and all amenities you would need for a comfortable stay. Joao at reception was super helpful and such a nice gentleman, and tools extra care to make my wife and I enjoyed our first trip to Lisbon. Lovely location and well connected to everything. I give this place a 10/10.
My best from Melbourne, Australia
Julesgong - No response from Expedia over a booking issue
I had booked accommodation in Coffs Harbour recently for a return trip. On the drive there I was informed that due to a sudden COVID outbreak I needed to turn around snd get back home or else possibly have to cover costs for quarantine. I contacted the hotel to see if I could arrange a credit and they advised I would need to contact Expedia to act on my behalf. I emailed Expedia and almost a month later have had no response - very disappointing as I travel quite a bit when the borders are open - won’t be using them again
Expedianot - Watch currency conversion
After booking return flights believing this to be a good deal, was shocked when the conversion rate cleaned out my account. Contacted Expedia only to be told I needed to speak with the US office, spoke to several staff members only to be met with patronising inertia! Their conduct is unconscionable, I selected my countries currency on the app, included my countries home address only to be told it was my responsibility! Their app states they are not able to change the currency, nowhere in the app does it state that it’s American! Their solution is to cancel the flight wait the 72 hours for the money to hit my account and book through their Australian office! Not an option when I don’t have the money to do that and fare increases as times moves closer to travel time, they know all this too! Most unhelpful and distressing especially in extenuating circumstances!
Laura (Melbourne) - Great private guide with deep local knowledge
Phyo Phyo was recommended to us by a well travelled friend of ours and it surpassed all our expectations.
He was always very polite, soft spoken and very customer centric.
We set for him a challenge to select the best standard of every shop we went and he did it beautifully.
His deep local knowledge allowed us to visit the real gems of the area. We visited the very few small temples that have paintings well preserved despite being hidden to the mass tourism.
We wanted to try the local cuisine and he chose Sanon, which is a social project to train the youth to be able to better their lives in the hospitality industry. The food was safe, truly amazing and very well price. So Phyo Phyo blow us our minds again.
If you want to be in safe hands, travelling in an a/c clean car knowing that you are going to have a unique experience I recommend to arrange his service in advance.
Meideer - $$ Discrepancies in app and website
The app doesn’t have all the functions of the desktop website, I also noticed that the price for hotels on the website and the app are different - the app has a higher price but offers double points for bookings through the app. It just doesn’t make sense though, the benefit is cancelled out. So I hope that Expedia makes it more honest in the app and if Expedia is offering double points with using the app to not cancel the benefit by raising the prices in the app. That is my customer experience and feedback of the app, also I hope that this will help Expedia keep improving their service and product more transparent.
Jjss14293 - Please be more honest
App itself is simple enough to use.
Just a couple of suggestions.
1. Please do not pre select travel insurance. Your app sometimes just charges for it anyway even if you unselect it. And its a pain having to email the insurance company separately, because you guys cannot provide the refund yourself.
2. A lot of click baits. Everytime there’s a good deal, when you click on “pay”, it will say “hate it when this happens! price just went up! Pay quickly!” I noticed this happens everytime with good deals and packages. If you repeat 10 times with the same deal/package, it will happen 10 times. It will show up as a good deal, when u click to pay, the sign will pop up. You guys are big enough...please dont fake the customers.
Frustrated Dan 96 - Horrendous
After having our flights cancelled due to Covid and an email stating we would receive a refund, I have been on the phone over 10 times in the last 9 months trying to find out what’s going on.
Each time, I get told I have to wait longer.
At no point can anyone I speak to give me any idea of when my refund is meant to arrive. When I ask if I can speak to someone who can give me an answer, they simply refuse to put me through!
I can absolutely appreciate the situation of covid, but if you put in writing I’m entitled to a refund, then you should be following through with that and not making me feel like you’re giving me the run around hoping I’ll just give up!
Worst experience ever!!!!
Gracie Rocks4 - Excellent app (most of the time!)
Have absolutely appreciated this app on our trip around Portugal and Spain . So good for hotel choosing and activities booking . Had a duplication and the problem was fixed up immediately . Only negative is that on each search I have to re-enter the number of travellers ( I think?). I have also had a problem with credit card details having to re-enter the details manually at times. Overall thank you and will definitely use again .
Shazza CF - Expedia is Excellent
I recently booked a 5 week trip to the US using Expedia. Every booking & every flight was spot on. There were no holdups, no hitches & nothing went wrong. I was able to call Expedia to confirm bookings & they sent me notifications of any changes. A fabulous App! Also great to be able to book & pay as you go so no huge bills. A fantastic experience. Also because of the reviews you can make great choices. No complaints
Faithful fan ben - Multiple charges
When trying to book with the app I was charged over a dozen times trying to book the flight .
Every time I got to the final part of paying for the trip , it was telling me that it was not working and to try again in a few minutes .
I did that several times and the got the same result .
My bank then sent me a message stating that someone was billing charged to my account numerous times and put a block on my card for security reasons .
I then looked at my bank account and was in shock that Expedia had accepted payment on every failed attempt I made to book with the app .
I then called up the booking staff who successfully booked it for me over the phone .
He mentioned that the reason that my problem occurred was due to me booking the last 3 seats on the flight which had the app confused as it wasn’t quite sure if someone else may have tried to book them at the same time and this stalled the app process in being able to complete the purchase .
I only hope now that Expedia can help in refunding the moneys back into my account .
Brisdave - Mystery Charge
I tried to make a flight and accommodation package booking which for some reason failed. Expedia suggested that I conduct the search for the package again. I discovered that my credit card had been charged for part of the package but as the booking had apparently failed, I didn’t receive a confirmation email. Therefore I don’t know if the payment is for flights or accommodation. I have checked for emails from Expedia, the airline and the hotel, but nothing. I made an enquiry to Expedia’s online site, but was told that they would put me through to an operator who could help, but so far I’ve heard nothing. I have potentially lost nearly $500 !!!
Enieledam - Great App but needs to be more user friendly.
There is no doubt this is an excellent app for booking or even comparing hotels, flights and trips. Major problem for me is once you have booked you are not given an email contact of your hotel. So if you need to contact them you only have a phone number which has proven difficult when contact is required. Expedia can contact them but there is a 48 hour turn around. Just make the app more user friendly and it will be a 5 star app.
Anniewarb - Thieves
Bad review. In October you took a booking, charged me $90. On arrival I found the motel booked out and told it was up to me to get my money back from you. I will not use Expedia again as I travel in remote areas and rely on my booking being correct. Sometimes
I am 100’s of kilometres from the next motel and do not like arriving to find motel fully booked and I must sleep in the car as I have nowhere to go. I am annoyed that I must chase you to get me money back.
Kody300sami - Dr Khaled
The customer service is not helpful at all and they don’t know what they are doing. I called to cancel a flight nearly 3 months in advance and they told me you can only get travel credit for it to use in the future but I can’t get a refund which I accepted. I received the credit and I called back to book a new flight which they gave me $4000 extra than the price appearing in app. They said the price changed while we are talking ( come on !!!) And I got a refund. So the first employer lied about the refund and the second one lied about the ticket price. Very unprofessional and all led to a delay in booking the flight I needed.
Flashheart2211 - Never again Expedia has been disgraceful !!
Expedia has the worst customer service in the world. Phillipine airlines have canceled my flight. I have tried to contact the service support. I cannot get through to anyone. I'm still not even confident of speaking to anyone within the 72 hours before my booking. I would recommend to people to avoid this app at all costs.
Fg$&985; - Dodgy booking
I booked a property through Expedia. My credit card got debited and I got a confirmation from the property as well as Expedia stating that my property was booked. After a couple of hours I got a message from the property owner that the property is no longer available for the booked dates and I should cancel my booking . If the property wasn’t available in the first place why did Expedia debit my card? Also when I tried to cancel the booking through Expedia, I was redirected to call VRBO. I had to make many calls to VRBO to get the property cancelled and have still not received my refund. Overall, a very poor customer experience.
Iorivilla - The most hopeless and worst company
I’m definitely gonna say that this company is the most unprofessional and are hopeless, I have bought two flight tickets which with no reason the airline canceled our tickets and this hopeless company is having us jumping in between the airline and Expedia with literally not even a clue if they are gonna give us back our money or not, it’s been more than 5 months and we are not giving up, customer service don’t know what are they doing or searching and never have a clear response and you end up losing the money, literally it feels that this is an scam app, Apple should remove this app from this platform
Thumbs down to Expedia - Difficult company to deal with
This company has stressed me out to the max. Their virtual service is useless - when a question gets too difficult they say they will look into it and then disable you. This happened 3 times! When you phone the agents in the Phillipines cut you off when they can’t answer a difficult question. Tried to have a Voucher reinstated- wasted over 3 hours attempting this and told it would be done in 72 hrs and then 72 hrs later spent another hour asking why it wasn’t reinstated and got cut off again. I’m sure they just hope you will give up which is the case here.
Petstravelswell - Motel review
Unable to review a motels lack of service re pet friendly accomodation..Silky oaks Gilgandra NSW paying $110 a night on 2 occasions & firstly after complaining to manager in case he thought we’d left it did not clean up the broken glass & dog faeces outside unit on request after our first nights stay..2 wks later it was still there plus a clean glass in the fridge in its paper wrapper had a lens wipe & bottle top inside wrapper...Very shoddy & poor hygiene practice after we who travel with dogs one who sleeps in the car, leave the motel in an orderly manner & have to pay the hefty surcharges after you advertise free pet friendly accomodation...please review & check these places before you advertise them..
Natlie Wink - Good app but price keeps changing
Been using Expedia for almost 10 years now. Booking service is pretty good, but if you search for the same flight for a few times, there is algorithm that notice the demand and changes the price. It changes just right before you check out as well which sometimes is confusing.
Other than that good app
Shan t ll - Promised refund but none received
Booked accommodation that I had to cancel due to Covid 19. Was told I would receive a refund coupon within 30 days. After following up was started to give the run around. Told numerous times I would receive an email with my coupon within 7 days. That went on for a month. Was then told I would have their final decision about whether I would receive a refund within 3 days. Still waiting for that email. Terrible customer service and complete dodgy company and subsidiaries. I was even sent an email telling me to call to speed up the process. The number they gave me was for another company 😠
Liam Tr - Cancelation Plan and Flight Protection Plan
The app tries to trap users. Even I am a Gold Member since 2019, I decide to delete Expedia as they are trapping us to use the Flight Protection Plan.
They allow us to purchase it at cost 10-12% the total cost of the trip - but when we need to cancel the flight and claim the inssurant - they trap us to click the button “Cancel the Cancelation Plan” then refund us the very little money of the fee only not the fully fee of the flight. I called the support line and the lady told me that I still need to call each airline to manage it and call the issurance company to claim the cost. What kind of customer service???
Petecdoug - Rewards Activity
I would like the ability to be able to drill down on the rewards activity section. Credit for each night that you stay takes up to 30 days to be recognised and this makes it difficult to track if you have been awarded the correct amount of nights stays or money spent towards status tiers.
Gaynorsmarty - Good deals
I like the vip points ,normal points and extras and look out for further discounts with coupons that I google or use CASHREWARDS or ShopBack.I have had to negotiate some issues but have been given a credit so it makes any hassle easier.I also like to book stuff together which they offer and cars seem good value.
Quinny* - Flights
Connecting flight was not possible as there was insufficient time to get through to domestic airport as first flight was late so it was 24 hours from time we left SYDNEY to our destination and now we have had two changes to our flights from domestic to our international flight connecting us to go to Sydney so 4 hours wait to fly home not impressed !!
Bali pipedream. - Excellent service.
I found using Expedia to book my flights and accommodation so easy all the other sites I tried to use were so confusing. With Expedia I had my flights and accommodation booked in no time will definitely be using them again and would totally recommend them to everyone so satisfied with everything.👌
Misjustice - What points?!
I’ve booked and paid for numerous hotels and flights etc (thousands $$) via the Expedia app only to discover that none of the points I thought I would have have been credited to my account. All of my trips are showing in my account however after 2 phone calls to customer support I am still without any points. When I called Expedia all the person could say was ‘it’s the policy’. There is no transparency at all - when the app says earn 800+ points for booking, it is extremely misleading.
Aussie Soles - I love Expedia!! Thanks for all the great trips!
I have been a member for years and consistently find the deals prices and hotels better than others or travel agents at home.
Well done for creating such a great business that saves me money and allows me to enjoy my business and holiday trips more than ever.
I’m coming home when I’m booked by Expedia... thanks
제발요용 - Please fix this problems from App
I have booked the tickets and wanted to check the info from this App. But i can’t see my all booking info because they showed depends on country not depends on Account. What i mean is that some tickets i can see when i enter with Expedia USA, the others i need to access with Expedia UK. I really don’t understand why I can’t manage my trip with only one account access. If i want to check all my trip i need to login with Expedia USA and logout and again login with Expedia UK. Please fix this app i could manage my trip with only account access not depends on countries. Thanks.
Ap not appy - Hilton Darwin
Rooms are lovely, staff are amazing, even the coffee is great. My one little issue was that the pool is tired, and tiles are in need of a really good clean so it’s not the place to spend lounging by the pool. That being said, when the hotel Is so perfectly positioned to all that Darwin has to explore who has time to sit by the pool? I was more impressed by the comfort level of the rooms after a full day of exploring.
Ppppppppvbbbb - Great App and Follow up Service
During this time of COVID-19, we have found that it is impossible to reach Expedia and feel that the level of customer service has disappeared. This is very disappointing as we’ve been Gold members for many years and not so sure as to what we’ll do in the future....
Travel rabbit - Expedia is one of important travel resources!
I have used Expedia many times to book flights so far as it provides many flight options. Easy to see, compare options and very straight forward to book. Also reliable!
Jcq01 - Excellent Servive
Have used a lot of Apps over the year and don’t normally write reviews but Expedia is one of those exceptions
Cheapest deals in comparison, great selection of hotels, car options, flights.
Convenient to have all your bookings in the one place with reminders automatically setup. Excellent holiday things to do selections.
Well done Expedia
Lulu4004 - Limited app
This app is so limited in room choices .
Because i travel with my partner and two daughters, i regularly need a two bedroom apartment but there is no option to choose this .
I have to book two seperate rooms. Then when i want to choose different beds in different rooms , there is no option to do that. You have to book two of the same configuration and contact the hotel to change it. And as for contractions Expedia .... impossible. Virtual chat is hopeless and you never answer the phone .
Rosalyn1990 - App seems to have trouble with language support
My last name (German) has an “ß” in it so when booking flights i need to exactly enter this. No probs when booking in the app, but all subsequent notifications (SMS, email) and also the booking confirmation in the app itself show the letter as a “Ã”… hope this goes through with the airline….
LotroFanatic - It’s ok. Good in some areas. Falls over in others...
- Getting holiday packages together is a breeze.
- Expedia points are easy to earn and used towards future bookings.
- Nice app layout.
- Good discounts.
- Confusing and convoluted itinerary; Layout, And general delivery.
- E-tickets are not E-tickets!
- Pricing is always more expensive than other budget travel apps.
- When booking flights and selecting seats. The selected seats are not always reserved with the airline. Very annoying!!
- Not enough filters for bookings.
- Profile information is sparse.
- Add more personalised profile options. I.e seat preferences. Hotel preferences...Etc...
- Simplify the itinerary delivery. There’s to much useless information on the page and not enough useful stuff.
- E-Tickets. Sort it out.
Kennie Projects - Unacceptable
I have booked business class with Singapore via Expedia
I would like to change return day
Every time is different assistance agent. I have to repeat the request every single time
Every time is giving different reason then try not to accept my request
Every phone call is more than 1hr waiting just to check for airline policy
If you like to book air ticket please go to main airline of that country. The price is the same but you will get full benefits of that airline but not by Expedia
When they have received your money then you are on your own.
Please double thinking about purchasing air ticket on Expedia.
My fault is booking ticket by Expedia
If I have booked with Singapore airline at beginning then I can request anytime by following my ticket rule.
Please see my case and be careful.
Suze1211 - Great!
We have always used Expedia to book our trips & they’re wonderful. If we’ve ever had a problem with changing our travel schedule they’ve helped us immediately.
Can’t wait to book our next holiday
Lrjs79 - Great app
The app is easy to use and makes booking accommodation simple. It’s also great that the booking is saved in the itinerary. An opportunity for improvement is the search function should include number of beds required. I travel a lot with my sister and cousin so obviously we want separate beds which means having to weed out the options that only provide two beds.
Poopoopoopooooooooo - Customer Service is Terrible!
I had the worse customer experience with Expedia. I booked a flight with Malaysia Airlines via Expedia and was later advised that our flight had been changed for a whole day later! This was terribly inconvenient. Expedia advised that the airline refused to provide a full refund so I contacted the airline directly which they granted the refund but I need to speak to the travel agent (being Expedia) to organise it. Until now I am left without a flight nor a refund. I will never use Expedia again!! The application is also terrible!!
Lex1a - Great app
This is a great app, brilliant for checking deals and quick and simple to book. Great feature to save bookings to Wallet and on app itself, but it has an issue when you book online and not via mobile as you can’t seem to load bookings from other devices?
Tamtamtam2103 - Good app, but no multi city flight function
I would have given this app 5 stars and rated it a “GREAT” app if only it came with a multi city flight booking option. Otherwise, it works fine if you’re only interested in booking a single city flight. Alternatively, use the full website to access this function. Can you please fix this??
Infinite flight rockssssss - Very good... but
Alright sooo I love this place and when I want to travel I would always you this site. But there is a bug. On Canberra if you search for a place to stay at and press price on the filters, it will crash and freeze. Please fix this. Thanks.
Andrew from Oz - Only useful to look at to summaries
I tried to use the app to book a hotel yesterday, but it just is so inferior to the web site I won't bother again.
When you look at a hotel on the web you can see lots of details about the room including one of the most important features: how big is it - Am I going to have lots of room or am I booking into a shoe box? On the app you get no information about the room except what bed is in it.
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Trackerboy - Very convenient and fast!!!!
Using app for the first time...flight and hotel in Manila completed in 15min. Fast, great layout and easy to use.
Cruisin maple leaf - Yes, you exceeded my expectations!
If you phone SpringHill Suites the automated message will say that their goal is to exceed your expectations. And they succeeded. I have nothing but great things to say about the facility, the service and the staff. Clean accommodations, great pool area for the family and such pleasant people. Nothing but friendly service over the phone and in person. Great team! I would highly recommend this hotel and the area for that matter as there is so many dining and shopping/supply options for a day before a cruise.
Tracewalk66 - Gem of a stay - best staff and hot breakfast!
The Holiday Inn Express in Lynnwood is just perfect for a weekend getaway. It’s lovely, clean, quiet, with incredibly welcoming staff and an amazing hot breakfast. Highly recommend and will definitely stay again!
Purple123456 - Awesome
The Expedia app is quick and simple! Wish I can use PayPal to pay, it seems only credit / debit only for now. I would recommend this app!!!
EnyaPro - They didn’t own their mistake
here is my story hoping that we can share it with the public the people get aware of what has happened aiming that nobody will go through what I have been through.
i booked a flight from Calgary to Lebanon on 4 August for a month after being almost 6 years away from my family . the main reason was to introduce my daughter who is 4 years old who was born in Canada to my family who didn't get to meet her in person. and the other reason that made me take that decision in spite of the unlivable situation in Syria is to see my siblings maybe for the last time on the land of Syria who are evacuating the country because of the economic crises in the country. so in long story short, it was our last meeting as a family in Syria until who knows when.
i booked my flight through Expedia as a travel agent and here where the headache has started, after booking my flight for an affordable price and with a very convenient route, the airlines changed my flight to a very long inconvenient one 1 week before my trip. so i had to call Expedia assuming they would solve it for me and that is what they said after being on the line for 5 hours and after delaying my original booking for 2 days for a better flight they made me believe the issue was solved.
I went to the airport on the 4 of August but they didn't allow us to fly because the tickets were not issued. i called Expedia and they denied that they made a mistake and they made me make calls back and forth spending a full day talking to them and to emirates airlines who booked me an alternative trip which was the one I refused when they made the change. Expedia was able to call the airlines directly preventing me from going through these back and forth phone calls since I'm a single mom of my 4 years old daughter. my baby had to go through this waiting time with me and through all that frustration. i accepted the replaced trip on 6 of august based on what Expedia promised to open an investigation and get back to me. i never heard from them and I went to Syria and came back. and I will list all the problems that Expedia caused:
I had to redo the PCR test because I missed the first flight
I had to take a cab from the airport to come back home when I missed my flight. I had to do a night stay in LOS Angelos because the layoff of the return trip was 30 hours.
I had to take 2 cabs from and to the airport in the US.
I had to check out my bags in LAX and carry them to the bus with my Daughter to go to the taxi area at the airport.
the shameful part is that Expedia offered me $50 as compensation and later when I declined that they offer me a voucher to book a hotel just as an enforcement step to make me deal with them again.
Dtbod - Scam
I live here in Canada I booked a hotel in Halifax Nova Scotia to spend one night I booked a room through Expedia at $228 a night received an email for $446 called up shortly after cancelled my reservation and told me that I will not be refunded. But my reservation has been cancelled. After arguing with customer service for 20 minutes they said the only way for me to get a refund was for the hotel to approve a refund then Expedia will refund what’s owing we had a three-way call it was all approved it’s been five weeks and still no credit good job Expedia. Scam artists.
BradenDS - Keep upgrading this app
Would love to be able to book multi city trips and have had a lot of errors while booking hotel. Great app otherwise.
Keerthi chandan - Can they cheat us this way??
So I’m trying to book a car, mid sized SUV for my travel in May. I was online on my laptop, a mid sized SUV is 184$ and I was like it’s okay price for couple of days and I clicked the RESERVE button and wallah!! Immediately the next webpage popped up saying “the price gone up to 250$, the prices change often so lock this price right now”. I was like what the hell?! For the past 2 days the price stayed at 184$ and all of a sudden how can it change? Anyways, I tried to refresh the page to see may be I will get lucky, nothing changed! I tried again.. and later after an hour I realized there were three pending charges of 184$ from Expedia! I was literally in shock and there was no email saying I got the car reservation, omg! All night I couldn’t sleep. Next morning the same, no email and the charges are still showing and finally in the evening the charge disappeared from the account, thank good ness. Never have I ever experienced such stress! Oh, if you guys thinking why didn’t I contacted some one, yes I tried it always goes to virtual assistance AI to answer. I don’t know whether they have any customer service at all?! Now it makes me think if I should risk to book from Expedia or not!
Kajd17 - Buggy
Gives incorrect flight times and chat feature does not work.
Gagarpoor - Wrong estimate price
I booked in canadian dollar but they charged me in usa dollar. Bad experience with expedia even i tried to get back to them then no response.
Akulabug - Five hours at Dublin airport
Credit card insurance form was not good enough five different times regardless of how man amendments were made by the bank. After five hours it met their approval. It’s a standard form the credit card issues all over the world. Be forewarned.
Baf! - Not impressed
We had issues with our luggage, getting a shuttle to and from the resort. The resorts service was terrible and we have had way better service at less star resorts. Will not book an all exclusive through Expedia and we will not return to that resort.
Maucone - Chat bot waste of time
So the new look and feel of Expedia is terrible. The chat bit just wastes time trying to retrieve who knows what from where and literally minutes later is no closer to cancelling or modifying a booking!
Whatever happened to the old style of modification, where it would be so much easier and FASTER to use.
Honestly Expedia…, I have no idea what is happening there, but the bot has to go before people leave out of frustration of waiting !!!
Really bad quality assurance testing!
Patamia - Too many issues and will not use again
This was our family’s go to when booking travel. Now we are finished with Expedia. We had three separate issues this summer and got absolutely no satisfaction in resolving the issues. We purchased seats on a flight and Air Canada had no record of it. We booked a hotel that charged us ahead of time and refused to let us cancel. It was an absolute dive and I am shocked Expedia worked with them at all. Disgusting. I could go on and on. Never again, Expedia. Booking.com is our new go to.
RPMM4 - Gross
We arrived around 8pm after 14 hours of driving and were greeted by a lovely front desk worker. Was swift with check in. However…. The hotel was filthy. Elevators are destroyed. Dirty hand marks everywhere. We got to our room and there was a large ring of black mold in the tub. I went to get another room. That room had wallpaper falling off to expose more mold by the a/c. To top it off, my friends room had a blood stain on her bed. We left.
CitoyenBeaconsfield - Problème d’accès
App très instable. Ne reconnaît pas mon identifiant et/ou mot de passe. Je dois toujours demander un changement de mot passe mais rien ne fonctionne. Je vais contacter les hôtels directement. Ce sera plus simple.
Daniel perreault - Pourquoi on ne voit plus les point en attente
Avant on voyait les nombre de point en attente mais maintenant depuis que vous avez changer le système des points on voit juste points en attente sans que l’on sache combien de point sont en attente
Arlene11star - The building is quite new, and is located near downtown
It’s not a low price hotel by any means, though it’s in a downtown area. I’m in the high level but still hear the traffic noises most of the time.
The room size is decent, with two near queen-size beds, a single sofa with a round table, a desk, tv, and a long bench. The good thing is that it is a corner unit and has two sides of windows.
The air conditioning system seems like an isolated one, hopefully you don’t get circulation from others, but it’s noisy, and blows at your face when you sleep.
There were not enough counts of towel sets for all of us and had to call for more.
Underground parking is $30 plus taxes, ouch. The company charged the room fees way before I even started getting out of my house, and still asked for $100 deposit at check in.
Calgary1971 - Issue between .com and .ca
There seems to be a lack of integration between Expedia.com and .ca. I booked on .ca. it doesn’t seem to show up on this app. A big disappointment in 2022. ☹️
GlennAndrew - No end of problems
A true pain to use Can log in on the laptop but not the app
Bhamra127 - Flight credits
Expedia couldn’t process my credit and i wanted to book a new flight from you guys but they are taking so long
Kahlon1005 - Does not support partial cancellation or flight changes.
Totally useless when you make partial changes to booking with 2 or more family members. This does not provide updates and the information is missing from the app causing last minute panic and stress.
Ipod93 - Expedia is a scam, refuses to cancel a fully refundable booking
I booked a cancellable/refundable hotel, but Expedia keeps telling me they are ready unable to cancel the booking even though my booking confirmation explicitly states free cancellation. I cannot reach anyone who can help. Customer service agents do not understand what I am explaining, and copy and paste the same unrelated reply every time. I have been following up for three weeks and have gotten no help. It is like talking to a wall. This company is a scam.
Blrrred - Brutal Service
I preordered my car, very poor directions, wasted an hour trying to find the place. When I got there they were so rude and there were so many extra charges, some due to my flight Change. I ended up leaving and not taking the car. I will never ever use Economy ever. I am surprised they are on Expedia. What are my chances on getting a refund ?
Traceyleannes - Absolutely horrific service
Arrived after 10 pm building three was closed… building one said to get Expedia to transfer reservation over to them and Expedia refused to assist in any way…. Rude service that doesn’t stand behind their service. Leave you stranded and offer no support if something happens… all they had to do was transfer the reservation… call building one and transfer the stupid reservation… nope instead have to pay full price at the other building ($30+more per night) and hope to god they don’t try to bill for the other reservation because they wouldn’t even cancel that one!!!!! Do not use Expedia!!!!!!
A Y Hassan - Lack of Customer Service
I booked a motel last minute. I called the motel if they were ok with us checking in really late as we were in road and needed a place to sleep for a few hours. The motel confirmed and said it was fine and to go ahead and book. After booking we get a call about 40 mins away from the motel that the it was late and she receptionist wants to go sleep and does not want to wait. We got charged and had to sleep in the car since every other place was booked. I followed up with Expedia and they pretty much did not do anything. Told me they will call me back and follow with the motel which they did not do. Been a loyal customer on Expedia for pretty much my entire travels. Very disappointment!
Sussiego - Terrible experience
I book a place with this Vrbo and Expedia be very careful cause the cancel my booking without telling me anything now I have flights and tickets for places and not place …. Sooo frustrating
Chany K - Canada/USA bookings don’t work
I can’t use the app if I book from Expedia.com so when I try to find my itinerary it cannot. And I cannot download Expedia.com only the Canadian app. Not helpful at all.
Try this game or die - Do not book through Expedia
I had a worst experience for booking my vacation through Expedia. I called to have some information, and all 3 agents that talking to them didn’t know anything about their package, like Free transit, the distance from beach and extra, and when finally I booked, right away I found out that the spelling of my name was wrong, just one word. I sent the email and asked them to correct my mistake, and no reply from them. When I finally called them they charged me $50 for correcting the spelling, and when I complained he told that it was mentioned in terms and conditions!!! I was really upset as I am a gold member of Expedia. I will never get back to Expedia as they don’t appreciate loyalty.
Sean45338733 - Bait and switch scammy practices
I have tried renting a car on three different days. Every time I pick the car and enter my payment info within a minute. As soon as I hit "Reserve", I get a message "We hate when this happens. Your price increased ".
Taliuos - Virtual agent
To force customers to cancel through Virtual agent which is not working is a terrible experience!
Wiwi walid - Walid
Very bad customer services
ScammedbyExpedia - Bunch of Crooks
I have $1600+ in airline credits that Expedia is holding. Wish I never booked anything through these crooks. I’m trying to book a flight for me and my daughter to Anaheim to go to Disneyland. On Expedia’s website it CLEARLY shows each ticket is below $450 each. Expedia is telling me our flights are $800+ which I can see is a complete lie. These scammers should be put out of business. Just because I have credits and can’t book online they’re flagrantly ripping me off. Never again will I buy anything from these crooks again
Action1968 - Messed up my hotel
I asked for the person who was helping me to book two rooms to make sure the hotel hot tub is going and I arrived to find out that it wasn’t and it ruined our night
Farmermamo - After a year and a half no answer on a car rental dispute in mexico
After endless phone calls (with promised of this being resolved in 48 hrs) online chats, emails (never returned) and anything else i could do to talk to a human who would not ‘pass the buck’….i am here. A negative review is the very least i could say.
I have ALL the evidence, saved screen shots with expedia employees and when finally i was able to find an email address, i sent a message asking to send all my evidence in on paper. No response..this saddens me. At first it was Covid that was the excuse, now i see it as just down right poor customer service.
After this i go to the media. We have a great news channel that specifically has a news caster who deals with these types of issues where the customer is being scammed. Fox Car rental should also be named here, they are also to blame.
DO NOT RENT A CAR IN MEXICO #1 and NEVER THROUGH FOX CAR RENTAL AND DONT TRY AND BACK IT UP BY DOING IT THROUGH EXPEDIA FOR EXTRA PROTECTION AND TRANSPARENCY BECAUSE THEY DON’T CARE!!!! (that was specially told to me by an expedia employee, who clearly was saying this because of past history). RATHER THAT HELP THE CUSTOMER THEY HIDE BEHIND THE COMPUTER/PHONE…NO ONE TAKES RESPONSIBILBITY. EXPEDIA JUST KEEPS PASSING THE BUCK FOR IMMEDIATE CUSTOMER SATISFACTION, BUT NOTHING EVER EVER HAPPENS!!! SO DISAPPOINTING EXPEDIA, SHAME ON YOU!!!
CdninSpain - The app is beyond frustrating
I’ve changed the idiom 10 times, and finally it stuck. I’ve booked four different things yet is has no record of my itineraries and when I input my itinerary numbers it says they don’t exist. Then when I go to support they admit I have itineraries but the app itself won’t. Beyond frustrating
BANNOCK❤️ - Footprint’s Resort
This is my 3rd visit to Footprint’s and Matt and Amanda who own and run this beautiful resort NEVER disappoint. My Villa was clean and my bed was very comfy. The outdoor kitchen had everything you needed for cooking. Loved the pizza oven and the new outdoor gazebo that’s over the beautiful long table. Matt always gets a fire going for you around 7. There are 3 different areas for fire pits! The hot tub and cooler pool was open this year! Due to COvid they were closed. Every time I come to Footprints I always meet very lovely people. Can’t wait til next year for my annual girls outing!
Samghhhh - Terrible customer service
We booked a hotel room through phone call and when we got the bill via email, we saw that they have charged us more than 20% for tax (when they charge 11% on the Expedia App) PLUS $14.99 for reservation fee (which the hotel said they never charge people for that). I Called the customer service 3 times and at the end they only waved the reservation fee which they shouldn’t have charged us in the first place and they didn’t. Had to pay $32.14 TAX for a ROOM PRICE of $153 per night. That’s insane that they can charge different percentages for TAX for the SAME ROOM and SAME PRICE.
Inhateupdatesforcryingoutloud - Can’t use app unless update everything
App itself is very useful, but I HATE that it asks for updates all the time. If you don’t update, you can’t use it. It is so frustrating.!
If I want to update the app, I have to update my IOS. And my phone is a relatively old one, so updating the system can be a bit of a problem. So basically what Expedia doing is telling me that people like me with old phones who can’t afford the newest versions of phones and systems SHOULD NOT BE WITH THEM.
This is condescending, frustrating, and it causes such inconvenience in my life since I travel often.
Rhm2001 - Very bad
The worst ever
Mystryhunter - Going nowhere
I’m trying to access and print my itinerary. I enter my email and itinerary number and tap view itinerary and it goes back to asking my email and itinerary number. I just want to print my upcoming trip itinerary. This use to be so easy to do not now
Majoreyes1 - Required to change reservation
On hold for over an hour with no timeline as to when you would answer the phone. Will not use Expedia again.
Once a huge game fan - Gold Member Customer - Avoid
A 5 month nightmare. Had to cancel our Europe trip due to covid. Bookings.com, Airbnb and Hotels.com took care of all cancellations within 1 singular call and in Airbnb’s case no call just full reimbursements
- I am over 30 phones calls in, countless days and night of hold and call time, including missing days of work, I am over 80 emails in and as of 30 minutes ago finally out and end to this stress mess created by you.
- I was lied to(given false information) by Expedia numerous times. Had agents contradict themselves over and over.
- I’ve had agents tell me they cannot do something such as call hotels/airlines then hang up and call back 10 minutes later to have the next agent call these hotels and airlines
- Promised vouchers that I did not receive but given a $50 credit for the headache. Thanks that covers a lot....absolute joke
- Had 2 managers hang up on me mid conversation, not disconnect, actually hang the phone up on me. Note no swear words or threats were made. 1 of these occurred last night - I was hung up on while on speaker with my 60 yr old parents listening and spouse. My spouse has video footage which she will be sharing to social media.
- I was told countless times Expedia would call me back or be returning my emails once they got answers. Not once did I receive a call back, and emails I had to follow up on in order for them to respond. I had the hotels following up with me personally before Expedia.
- the first month after numerous attempts none of my requests were even processed. I finally got a supervisor on the phone who handled a good portion of the mess and was completely blown away how nothing was handled prior. Apologized over and over.
- Now to cap it off my last reservation was a travel credit through air Canada, I followed Expedia’s step by step process on how to use this travel credit which I planned to do yesterday. I sent them the exact itinerary of what I wanted to book for less than the travel voucher but Expedia insisted I had to pay over $1000 to secure this booking so after 14 hours of calls/emails to both air Canada and Expedia - it was air Canada who confirmed Expedia is in fact not booking the itinerary you requested they are booking you in premium Economy. Everything Expedia told me about air Canada was not true. I tell Expedia this and they still tell me there is no economy seats available. BUT I CAN BOOK THIS ECONOMY SEAT THROUGH THEIR EXPEDIA WEBSITE as well as multiple other booking platforms but no Expedia stated there ticketing is what’s accurate. AIR CANADA AGAIN CONFIRMED THIS WAS IN FACT NOT TRUE. So 2 supervisors and 3 agents tell me this seat is not available when it %100 is! I can’t book it on my own dime right this second. So then I change the travel plans to accommodate Expedia and then they tell me this credit does not cover airport taxes and I will also have to pay another tax on top of this so again I am out hundreds and hundreds of dollars. Expedia insists there is nothing they can do and I am out of luck. So I again call air Canada and I actually had the air Canada agent laughing at how incompetent YOUR team is. So she had me record a step by step process to play to your agents on how to process me a AIR CANADA TRAVEL VOUCHER which she said all the staff at Expedia should know and should have offered you. THIS WILL ELIMINATE ALL FEES and allow me to use my full credit as I see fit. I had multiple Expedia employees tell me there was nothing they can do and I have to eat the cost. So if I would have shut my mouth my parents would be out 1000’s of dollars on Christmas Eve. So I call Expedia back and they process my parents the A.C.T.V. is less than 3 minutes. Expedia is now cut out of the equations.
The incompetence, lack of communication and disrespect your team has shown is truly disgusting. I am a gold member, I have never in my life gone out of my way to write a bad review for anyone so this is a first. I will never in my life book another trip through you again, nor will anyone in my family and be sure to share these stories everywhere I can. You have screwed me and my family over and over again.
Sincerely a once loyal Expedia Gold Member
Terrabke - Horrible
The service is an absolute disaster
They issued me 3 different e-tickets, then voided them and did not tell me. Nor have they updated my itinerary and it does not seem that they will.
Esme anne - Hotel booking
Hampton Inn Kelowna airport
Excellent room super clean bright room with recent updating in the hallways and most importantly the rooms hotel very good choice
Steph000001 - Price change
In the middle of my booking the price changed
Babysitter 124 - Great stay
The staff were excellent, they were so accommodating. The hotel and rooms were clean, and spacious. Weekend breakfast was plentiful. Will stay again.
2GlobalNomads - Garbage - can’t sign in with existing account
Can’t sign into the app. Continued error messages or messages saying to update to latest version (which has already been done). Completely Mickey Mouse amateur hour from a company that should demand better.
KumarPiper - Mast
App to mast chhe. Chakachak chhe
Coastpw - This app doesn’t work
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