San Francisco Chronicle App Reviews

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Still clunky and freeze-prone. The Chron app is still unpredictable and is often very difficult, if not impossible to manage. At least there is now a search function. My comments are based on using different Apple products, all up to date. It often freezes and crashes, in spite of some improvements. Some articles run for weeks! Why? The “paper” is shallow, redundant, and disappointing.

Mediocre and frustrating app. SF Chron folks, you can be doing so much better. The content has a jumbled timeline where days old articles appear as Top of the News. The “Top” of the news is actually placed at the way bottom of the page. And there is no search function that I can find. I appreciate the special tracker pages and breaking news compilations for fires and COVID. But from a news content standpoint it lacks cohesion and clarity.

Jenny B. Years ago I lived in SF and got hooked on the Chronicle. Then moved to E Bay and still subscribed. Now I live 2 hours away from SF in a retirement community ( being 80 next B-Day) and get my Chronicle fix in my cell on the app. Best newspaper ever! Complete news stories, excellent editorial, good world news coverage, even the comics. Since it’s an app, it goes everywhere with me, even traveling world wide. Before Covid my husband, several family members an I went on a cruise to Northern Europe, Chronicle came with. Then we did the Mediterranean cruise and Chronicle came with me too. Hope Chronicle wins more awards, we’ll deserved in my opinion.

Subscription feels more like donating to a charity. Back in the day when newspapers ruled, the Chronicle was at the top of the heap in the Bay Area. Never great, but adequate to cover major news events along with local stories. Unfortunately their digital transition has been poorly executed. The app is very clunky. I receive banner notifications of stories and when I press them it does not take me to the story. Instead it takes me to the “front page“ of the app and then I have to find the story on my own. Also, I guess they have much fewer reporters. Major news stories are either missed or show up days later. Two digital age tricks they have learned well is making it difficult to cancel subscriptions and flooding the App Store with fake five star reviews. Overall I’m surprised that the news organization is surviving.

Other newspaper apps are much better. One might imagine that the leading newspaper from the country’s (world’s) tech capital might have a suitably great mobile app. Sadly, this is not the case. Other major papers do mobile seamlessly, so it’s not like this is a hard problem to solve. Half the links in the app will open a new browser window to the SF Chronicle website where I’m not logged in. The interface is clunky in general and seems to regularly forget I’m indeed a paying customer. At their digital subscription price, this product needs to be much better.

Good luck trying to cancel your subscription. I’m a Bay Area native, but currently live out of state. I still enjoy keeping up with Bay Area news and sports, and the app generally works fine for that. However, I’ve found it nearly impossible to cancel a subscription after the promotional offer is up. There is no way to cancel a digital sub without a phone call, and the number only stays open until 2:30 pm PT. And when you do call, no one answers. It is easier to get ahold of your state Unemployment Dep’t! I sent an email to complain, and the reply was filled with lies and false information on how to cancel using a web browser - which does not even give the option. Despite all my efforts to cancel, my sub is still active. This is obviously the intent of corrupt management to make it as hard to cancel as possible. I finally had to call my credit card to block future charges, and might even have to close the card to guarantee it won’t be charged again. These types of unethical and fraudulent business practices should not be allowed on the app store!

Great but would like some tweaks. I am very enjoying this app and it’s almost perfect. I would like to be able to rearrange the headers at the top of the app “front page, culture, politics, etc” to better reflect my reading priorities and preferences. Additionally, I have noticed one glitch. When I have been reading an article and I have scrolled down to somewhere in the middle or rear the end, if my phone then goes to the Lock Screen as I take a small break, when I then open my phone the app pulls me up to the beginning of that article, loosing my place. A small bug but still room for improvement. Otherwise the app is great!

Yesterday news. I have read the chronicle since I was a young boy, 58 years. I can’t believe how this publication has failed to deliver the current news of the day. Even the sports scores do not get into the paper. The web site is the most unstable site I have used. You ask for the paper version and it keeps taking you to the text version. It always freezing and very wonky. It is so frustrating!!! The chronicle should change their name to “Yesterday News” Mark Charles

Good source for Bay Area news but is buggy. I have two e-news subscriptions: New York Time for national and world news; SF Chronicle for local SF Bay Area news. The Chronicle’s national and international news coverage is not what it used to be and gets skimpier each year, whereas is local news coverage is good. This app is buggy and it takes the developers longer than they should to fix bugs, especially when the app just fails to deliver content.

I hope the Chronicle invests in UX, eventually. This app has a hopeless layout for daily readers like me. I’m constantly weighing unsubscribing. It is frustrating trying to find new daily content because they prioritize features and lists, and shard every section in too many topical subsections. As a result I've continued trying to read the e-edition, which they are rudely making harder to use. I subscribe to the NY Times, The Washington Post and the Athletic and all are a pleasure. The Chronicle is frustrating. The Chronicle needs a serious UX investment and reboot. God knows I hope they read the specific critiques here. I’ve tried to convey this unsuccessfully via other feedback channels.

The Best Way to Keep In Touch. Since our daughter lives overseas, we have joined her for a couple of months to reconnect in the waning (we hope!) days of the pandemic. It has been very comforting to stay abreast of the news both nationally as well as in the Bay Area. As an older person I love having the option to flip through the paper page-by-page as through I was sitting in my wing chair back in the Bay Area. It helps both of us feel connected to both friends and family on both sides of the world. Having the daily news sourced both locally and from SF gives us a broader perspective of world event.

App review. Couldn’t be a worse experience if the Chronicle were trying to scare off its steady customers. I was unable to open it for three days last week for reasons never given. Efforts to contact the Chronicle were awful. At one point, someone without authorization tried to sign me up for a paper subscription. Got resolved after about a week, but these problems recur regularly. As for the app itself, full of stale news.

SF Chronicle. Due to the cost of the SF Chronicle being delivered at my house (after 40+years), I switched to receiving the paper online a few months ago. I also receive the East Bay Times online. The EBT is easier to read (click on any article and the article appears separately) while the SFC you have to keep zooming in/out and moving the article around. I find reading the SFC frustrating. The EBT is VERY easy to find and read older editions - one simple click. Yes one click. I had to write to the SFC and ask how to find older editions. The SFC wrote back with 8 steps and the website to look up older editions. Say what??? As a senior citizen, the EBT is a lot easier to read. I told my wife last week that I was giving the SFC zone more month before I cancel it for good. Please look up the EBT online and see how easy it is to read.

IOS?. I like the Chronicle, even though it has articles running for weeks and sometimes months. I can get over this inconvenience, and I sometimes find myself reading one after previously browsing over it. I have asked customer support why my IOS devices do not properly reload images after exiting (not closing) the App. I did not get a response. Otherwise, I am happy with the Chronicle App.

Chronicle. One has to scan story titles and typically more than half of the articles have been in previous editions. Some of the articles stay in there for a week. In the hard copy there are no repeat articles. I assume this is done to make the paper appear to have more content. I find it annoying. And I miss box scores for the various sports to see who is playing, where certain players are hitting in the batting order, free throw % for the game, etc.

Clearly an afterthought. The iPad app is obviously low on the priority at the Chronicle. No one at the company reads the paper on it, or it would never be this bad. Unreliable offline use, no previously-read indicator, changing headlines, reloading while you are reading an article, no clear timeline for article availability, odd categorization of stories (business is “tech” but includes Oakland Tech basketball because of poor filtering)… the list goes on and on. To top it off, the feedback function is answered by what appears to be an outsourced company who doesn’t care, and the reader can’t submit a screenshot to show the issue because their email doesn’t accept attachments that large. It’s fine for reading articles if you don’t mind clickbait headlines and losing state all the time, but it’s pretty frustrating when compared with how the app was better a few years ago.

Doesn’t work…even though I’m logged into my account. I have lived in the Bay most of my life and while I greatly appreciate local news and was once a paperboy for the San Mateo Times and my parents still get a paper copy of the Chronicle I never have. I’ve subscribed to the NYT electronic version in the past and quite enjoyed it. So, when I saw a deal that they were offering a promotion that was 6 months for .99 I figured I’d give it a try. Well, I downloaded the app and created an account and paid. Now, it somehow tells me I’ve reached the total number of free stories for a month. So, something weird and super wonky is up.

Crossword experience needs improvement. It’s not rare for the crossword screens to fail to load and just show a blank white screen. I get that sometimes there will be server errors or whatnot, but at least show an error message to that point. The user has no idea what’s going on, will it eventually load? Has it already errored out and just not bothered to tell you? Poor app developer decision.

Convoluted payments, and blocked content. I really want to like this app and support the Chronicle, but the app and payment process is a mess. I paid for a subscription (renewed, actually) in the app using Apple Pay. The app shows it’s liked to my email address. I can access and read most of the co tent with the app. The election guide endorsements open in a web browser, not the app. However, it seems that app access does not grant you web access to the content. So, any content they choose to open in a browser rather than in the app is blocked behind a different paywall than the one you opened by paying in the app. I called the app customer service department and their systems see my account but say my subscription is expired. Their system is a mess.

Content is fine but app is not great. The SF Chronicles content is fine, but this app is definitely not high quality. There are some weird features like an article refreshing if you move away from the screen - meaning if you get a text or phone call mid article you lose your place. Sometimes it also just opens a random article when you open the app. Not nearly as good as the NYT, WSJ, LA Times apps.

Decent App but not well integrated. The Chronicle app itself is not bad. However, the daily email does not link to it. It goes to the website on whatever browser you’re using and repeatedly asked you to sign up. There seems to be no way to fix this on my end.

Subscription. I pay for it and when I see articles online I wish it might prompt to open the app on mobile where I’m already logged on instead I have to log in on the mobile browser. I like it just somethings that would make the subscription better for all with these kind of conveniences

Opening push notifications is still broken. Breaking news is the primary reason I use this app, and tapping on breaking news push notifications is still broken. For a while they wouldn’t load the article at all, but now they load the article in a broken viewport. For example, a wide landscape article will render in a portrait viewport and you’ll need to scroll horizontally to read… or vice versa. You’ll get a tiny portrait viewport if your phone is in landscape mode orientation.

Terrible design flaw. This app is frustrating to use. You can’t tap the top of the screen to be auto-scrolled back to the top, which Apple built into iOS. You have to tap the screen to make the SFChron logo appear then tap that. But worse is if you screen shuts off or you leave the app even for a second, you lose your place in an article and are auto scrolled back to the top. Why would they do that? It makes reading articles terrible, which makes the app worked. I’ll be canceling my subscription once my cheap trial is over.

Digital Chronicle. Easy to use and it is enjoyable on the move. The digital Mon thru Saturday and then a traditional, regular Sunday paper is delivered is a good deal. Unfortunately the customer service is not good. 4 time I called them to tell them what I ordered, yet they are still delivering regular newspapers each day. I paid $312 for what I ordered yet when I check on the billing the $312 payment is acknowledged but they say I have a balance of $270 which is apparently for a full 7 day a week delivery of a physical Chronicle What gives? KOB

Good coverage, slightly glitchy app. Great news coverage for the most part (except for their strangely anti-union stances in some ostensibly neutral articles). Unfortunately, the app can be a bit glitchy. When I switch to another app and come back, it reloads the article I was reading such that I lose my place. Sometimes, it switches to another article altogether.

Constant reloading and repeat articles. While reading an article the page constantly reloads itself (to provide still more ads) and this makes it extremely frustrating to use. Since we users already pay a subscription fee to use the dang app we shouldn’t be forced to wait all the danged time for fresh ads to download which then re-download the entire article. They also re-use a whole heck of a lot of old articles that appeared days (sometimes *weeks*!) previously. Lastly they need to gray-out or otherwise somehow indicate articles previously read. When my current subscription expires I strongly doubt that I will renew it because I am just so fed up.

App needs work. Love the chronicle, but the app needs work. The worst problem is when you download an issue to use offline. I do this all the time. You need to keep the issue up because if you return to the home page or settings page, you can’t get back to the saved issue without an internet connection, which is presumably why you saved it in the first place. The screen is sensitive and if you accidentally touch the wrong place you’ll get thrown out of the issue and not be able to get back in, which also happens sometimes after taking a break. Also, on the home page it lists stories in the online edition but won’t let you read them except for one monthly. Hey, I’m a subscriber! It let me link my subscription but still won’t let me access the stories through the app, only the daily paper. To read the online stories I have to go sign into the chronicle site on my computer.

Almost there. I appreciate the search function added earlier in the year. A glaring issue remains with the refresh rate, though it appears not to refresh in The middle of reading a story as I believe it used to. Most news apps I’m familiar with can hold a page in place when the device is paused, or even when exiting the app and coming back later. (the Guardian app is a good example.) This holds the place the reader last encountered. The SF Chronicle app refreshes the story in either case, going back to the top. This is especially difficult to work with in longer articles. Think bus commuter, or work break reader. Please add this common function to make this app much more usable.

San Francisco Chronicle. Love the e-edition where I get an actual newspaper to open and read. Several stories catch my eye on the e-edition that I would have by passed if presented in the computer - line by line - format. Well worth the price. If I lived where I could get the print edition, I would.

Love the paper - app could use some improvement. All that great local reporting in convenient app format. I wish the integration between the app and the website worked better (or were replaced.) The app has a separate login from the website and regardless of how many times I follow the link account prompts it just doesn’t work. I can open stories from the app itself but opening a story from social media is just impossible.

Ruined once first class newspaper. Over the years the paper has had a noticible decline in the amount of substance and quality of its product. A lack of fact based reporting along with more articles written as an opinion instead of actual reporting has ruined a once high quality newspaper. I can’t trust the newspaper to be objective in its reporting and often have to fact check the article from other sources to find the reporting misleading or lacking in its journalistic intgrity. I’m sorry to say the only thing they tend to print trustworthy are the obits and sports.

Stories are blank!. Often you can see the titles, but clicking into the story yields a blank page. Or you’ll get a few screens in and then it blanks out. Yes, I am a subscriber. Probably ad-related, but waiting does not change things. Fail.

Miserable. I have nothing but problems trying to read the Chronicle on the app on either my phone or iPad. I have spent lengthy periods on the time on the phone with customer support where I repeatedly will change my password on the website and then use it to try and get into the app. It will work for one day and then it will tell me either that I am not a subscriber or that my subscription has expired. Nothing seems to work. And promises to have tech-support call me have not happened. Fortunately my subscription expires this month and I’m just going to let it go. It’s not worth the hassle. I can’t believe the Chronicle can’t do a better job providing online news.

Decades of Amazing Reporting. When I think of the Chronicle I think of what a reliable news source they are. I think of Herb Caen and all of their wonderful editorialists. I think of the hard work that has gone into being there for us year after year with sincerity. Thank you S.F. Chronicle!! ! !

Chronicle review. I have read the paper for decades, but trying to do so on line is regularly a frustrating challenge. For example, I opened today’s paper and when I later returned to finish it, it suddenly was Saturday’s and I couldn’t get it to change back to today’s. It is beyond annoying to have to repeatedly deal with one issue or another far too often to simply read the paper on line.

Bring back e-edition. This latest incarnation of SFGate is clumsy with lots of duplication and old content replete through the pages. I loved the old e-edition which was a mirror image of the actual paper. You could scroll page by page as if you were reading the actual paper. This version, the Front Page is muddled with subtitles and a few pix. It’s unclear where the big stories are! The Local section is often a repeat of the Front Page. Scroll down and you’ll find old articles from days or weeks before that I’ve already read. It’s frankly boring and lacks any pizzazz. Bring back the e-edition.

Review. Tired of the progressive political views - who is justin phillips to vent his own concerns? He is no political expert or experienced legislator Same goes for soleil ho - while Asian food is great - it is apparent that this is only food she tries - Oh and now she has joined in her opines with phillips? Her comment about “why is Kissinger still alive” was so inappropriate considering her immigration status (and that of her family) would likely be impossible without his efforts. But, again who is she to make such statements and how does that relate to her food critique? As disappointed with the editorial staff as with these pundits - I now get e edition only for benefit of reading obituaries of business acquaintances, friends and family. East bay times is far more balanced.

Sf gate seems more interesting than this... I am surprised that SF Gate, even with it’s pervasively annoying pop up ads and videos, grabs my attention more than The Chronicle. I hope they will improve it. I cancelled my Boston Times for The Chronicle…of course the former is produced in a significantly larger and, perhaps, more dynamic city. I will likely continue to Gravitate towards the NY Times for real substance.

Great paper but worse app. I wish they would invest some money into their app. It is too bad because it is such a great paper. On the iPhone, there is no back button so once you click on a story, you are stuck there. The e version is nice but hard to read on a phone. There is also a bug in linking a digital subscription to the app such that when you log in it shows no subscription.

Can’t fine e-edition. Suddenly I stopped getting the E-edition email and link. Called the Chronicle 5 times and each time my was told they had linked it to my email and I would get it in the morning. Never successful. Nothing like calling each morning to hunt for your paper.

Thank you so much Developers!!. Wow! Great work developers. I asked for a search function and you built it in!!! My son and I tested it out and it works better than the New York Times!! ( you can search by keyword and author. ) Thank you. Here was my earlier review: This app is fine. The content skews locally, exactly like we need living in the Bay Area. But where is the little magnifying glass that allows me to search for articles? This is 2020! Wouldn’t a search function be common sense?! Am I just missing it? I have looked all through the app. Truthfully you could direct me to SFGate articles too. Then you would retain my viewership and I would see the ads you have embedded there- thus creating additional revenue for the quality journalism to be found in this paper. Please?!

No sign in. I subscribed via website on iPad. The app works, but had problems following connection to an article. Kept wanting email and password, no idea what that is. Not saved on iPad, emailed and called Chronicle - show no trace of my subscription and blamed Apple setup. Called Apple, much more knowledgeable and helpful but could not explain this either. I will cancel my subscription and get news from better developed apps. I have never had problems like this with any news site.

Annoying app. This app has some annoying features. It seems to jump back up to the top of the article while you're reading so you have to keep scrolling down to find where you left off. Today I started reading a long article. If I set my phone down for a minute it moved to another article. Very frustrating! Also, it's really hard to find articles or sections that you know exist but are missing from this app. I like the Sunday book section but apparently I can only read that on the e-edition.

Part of My Quality & Fun of Life!. I have loved the SF Chronicle since I discovered it as a freshman at Cal in 1951 - and that’s been a long run indeed! From following and smiling at the “Women’s Green Sheet” as my then boyfriend & later husband called the Society Pages, to news of “war and pestilence” as well as human interest, political views, and having several of my Letters to the Editor (Beat my husband!) published, I have lived with & loved The Chron. Now of course the Obituary Section holds increased though reluctant interest - a full life cycle of experience! Onward! Joan Mather

Stop moving adds from appearing. Moving adds, flashing adds,etc.,are more than just annoying they introduce anxiety into a contemplative time of one’s day, the reading of the morning paper. Adds are part of the paper, but flashing adds centered at the top of the E print edition are insufferable. Please do something to make reading the Chronicle an enjoyable experience again. Thanks

Terrible app. Why must I constantly—as in each and every time—link my subscription to this app?? I get an email from the Chron referring me to an article of interest. When I use the link to the full article, voila! Can’t read it. Unless I go through the multiple-step, tedious and unnecessary process of linking my subscription. Using the very same email address the Chron used to send me the suggested article. For *years.*. I would like to support San Francisco’s only daily paper, and the hard-working union journalists, photographers, and printers who work there, but I have had it. Done.

Good content but needs viewing Needs improvement. Too often I find a good article I want to read on my pad … to find it is too small to easily read and enjoy. So frustrating for seniors whose eyes are not as good as they once were. Allowing a zoom feature would do the trick and about half of digital subscriptions allow this capability. So why not the Chronicle?

Articles always „fail to load“. 9 out of 10 times I can not use the app meaning not being able to pull up and read any articles. When I go to the front page tab and click on any article, it always gives me the error message “article failed to load” and “try later”. I deleted and reinstalled the app a couple of times and it also doesn’t matter on what kind of iPhone I had the app I always have these issues. This app does not work for me at all and is one of the reasons why I will cancel my subscription.

Not as good as the website. After trying the app briefly, I’m back to using the website, which is good. The app has very weird scrolling behavior, where if you drag down it scrolls normally but if you drag up it zooms up and the slows. It also doesn’t seem to show the same front page content as the website today, and the website’s content ordering and layout is better.

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The San Francisco Chronicle is my lifeline. I am a native San Franciscan, who unfortunately lives elsewhere in the country now. I rely on the San Francisco chronicle to keep me updated on all the happenings in my favorite city. The journalism is fantastic, and the app is very easy to use and pleasing to the eye.

Comments Option. When I click on the app and read articles there is no option to read or make “Comments.” Access to “Comments,” is only available to me if I click on SFC articles sent to me via email. And, from there, can also click on other articles and read or make comments.

SF Chronicle app. I am a long time Chronicle printed version subscriber. This year following eye surgeries I struggle focusing on print. However, the Chronicle on my iPhone app is bright and sharp that I can easily read. Thanks for keeping me up to date! Harvey in Mountain View.

Over 45 years!. I’ve been a morning Chronicle subscriber for well over 4 decades! Fortunately my delivery person has it on my driveway before 5 am every morning, so I get up early to enjoy my Chron and coffee!

App refresh defaults are maddening. Compared to NY Times and Washington Post apps, this one is not user-friendly. It cannot hold its place if I go do something else for a bit. Pages auto refresh on their own schedule, and sometimes that makes them hard to retrieve. Always frustrating. An app for an SF paper should be better than the East Coasters’, right?

All good, but where’s the weather info?. It would be great if regional weather can become its own tab in the app. That’s a common thing to check say traveling within the bay, and there’s already reporting for it anyway. Why not make it even more easily available?

iPhone version doesn’t save subscription. I have had the iPad version for quite a while, which worked great. But on the iPhone it would never would save my subscription on the iPhone after successful linking, and and then say I used up my free read for the month. Now my iPad is broken, and stuck with a non-working subscription on my iPhone. Very unhappy with the app, going to have cancel this subscription.

Chron for iPad--not good. Can't get all the stories--hard to find them. (I know they are there in the paper). Not easy to navigate within the articles. Comics are not up to date with ones in paper. (Come on--Better Half?). If my paper was delivered when I read I wouldn't even use this app. I do like sending articles to friends or posting to Facebook if I can find the article.

Content is fine but app is not great. The SF Chronicles content is fine, but this app is definitely not high quality. There are some weird features like an article refreshing if you move away from the screen - meaning if you get a text or phone call mid article you lose your place. Sometimes it also just opens a random article when you open the app. Not nearly as good as the NYT, WSJ, LA Times apps.

App refreshes so you lose you place. Whenever the app moves to the foreground it refreshes, navigating back to the home page which is reloaded. The result is you lose your place, have to find the article again, and scroll to where you were. The app also doesn’t cache articles so it’s constantly downloading data it already as. A shoddy and poorly developed app for an organization based in SF.

Informative. You cannot go wrong with getting a subscription to the Chronicle because it keeps you up-to-date with what’s going on in the bay area in northern California.

Home town paper. Where have you gone Herb Caen? And but we still have Scott Ostler and Heather Knight and Ann Killion and John King and Willie Brown the rest. Can’t imagine life without the Chron fist thing in the morning, even if it is just on my phone. First class journalism all the time. Thank you.

Not as good as the website. After trying the app briefly, I’m back to using the website, which is good. The app has very weird scrolling behavior, where if you drag down it scrolls normally but if you drag up it zooms up and the slows. It also doesn’t seem to show the same front page content as the website today, and the website’s content ordering and layout is better.

Annoying tactics and poor billing UX. Unsubscribed after a year or so and was bombarded with calls almost daily for multiple weeks about re-subscribing. Re-subscribed and continue to receive phone calls. However after re-subscribing it took me another call to tech-support to get the account reactivated and there’s no evidence of my payment in my billing history on my account.

The app is mostly great.... It does have occasionally glitches. Like it should save my place in the article if I need to switch between apps while reading rather than always going through a reset even if I come back in less than 15 seconds. Stuff like that...

Like Notifications. In the last few years, reporting has improved significantly. It is my main source of California and local news. In depth weather reporting of Gerry Diaz is the best I’ve seen.

Website. When you produce breaking news, I click on and story never pops up..... very slow and defeats purpose of getting breaking news Like the earthquake in Concord story; never pop up

Quality of journalism has plummeted here. Ever since the shifts of editors (primarily from Amazon-owned Washington post - google it!) the quality of writing is just AWFUL. I can’t even swallow the clickbait, NY Post-esque kind of headlines and writing. Had to cancel my subscription- and I’m much happier receiving more nuanced and well written articles from NPR and NY Times. It truly saddens me since I used to love getting local journalism from here - but it’s now filled with local gossips and hearsays - goodbye fact checking!

Clunky & lacks basic features - like search. As a Chronicle subscriber, I would like to click on a news story link from Twitter and be able to read this in the app. Not only do links from social media fail to open correctly in the app (the NYT and WashPo apps work), there is no search feature to find the story one was reading. Sad that the app for the paper of record in SF, the nexus of the global technology industry, is so technically challenged.

Great reporting. We get the SF Chronicle each Sunday and enjoy its reporting by expert writers who know their business well and effectively present poignant topics in the many well-organized sections. The paper is delivered in a protective plastic bag to our driveway by a very reliable person conscientiously without exception.

Staying current on local news. Great reporting for one who can’t always be home, we enjoy reading about the politics, events and news access is convenient and easy!

No search function no recall. Still true very disappointing. I verfind it hard to locate items Little hard to figure out how this is organized

Stories are blank!. Often you can see the titles, but clicking into the story yields a blank page. Or you’ll get a few screens in and then it blanks out. Yes, I am a subscriber. Probably ad-related, but waiting does not change things. Fail.

This app is junk. Keeps telling me I have no subscription when I have one for a 6 months. “Customer service” is outsourced to somewhere in Asia where the persons answering have poor English skills and make you repeat over and over what you’re calling about, then can’t resolve the issue because they don’t know what they are doing. How ridiculous that an organization based in the hub of tech can’t get a decent app built… like they don’t have access to developers??

Broken links galore. For how much my subscription to this paper costs, I’m always disappointed by how often I can’t read the stories I want on the app. Links won’t link anywhere, push alerts lead to blank pages, etc. I love supporting my local newspaper but I really wish they’d iron out the bugs.

Need to work on the app. The app works poorly. It consistently asks me to sign in when I open app between phone and iPad, and I have been a paid subscriber . When I try to open an article on browser, it won’t automatically direct to the app and, again ask me to sign in.

Amazing!. I love the Chronicle. I read it online on my phone. . Data section is my favorite. Comprehensive analysis and so much data that you can’t find anywhere else !Fantastic!!! Full support from me.

Decent App but not well integrated. The Chronicle app itself is not bad. However, the daily email does not link to it. It goes to the website on whatever browser you’re using and repeatedly asked you to sign up. There seems to be no way to fix this on my end.

Good Journalism - Mediocre App. Hi, I would give five stars if only the app worked better. I find that sometimes the article skips back to the beginning when I’m partway through. Also, when I tap notification links for articles, it opens the app, but then I get a blank screen.

Variable type size on electronic screens. I, like an increasing number of your readers,, am aging. IRead the Chronicle on my iPad. Most of the text oriented websites have variable type, so you can make the size bigger. I really wish the Chronicle would enable that function. Geoffrey Meredith,Subscriber

Consistently buggy. Push notifications often don’t go to the story that they’ve linked to and instead just lead to the homepage, which might have no trail to the story in question. While reading an article, it will often reload the page or load the homepage, losing the reading place or article. I have these problems daily.

I really want to love this paper, but …. I really want to love this paper. They do spectacular exposé reporting. That said, they miss most local events. Read the Chronicle and you will not know what’s happening in San Francisco. They had no advance mention of beta breakers, Castro Street fair, Folsom Street, fair, downtown Christmas events, Chinese, new year, veterans Day parade, or any other local events. Again, great exposé, reporting, San Francisco’ fentanyl crisis, building department, scandals.

How to kill a local newspaper. First you have annoying pop ups telling me how many articles I have left, despite the fact that sometimes you inadvertently hit the story & don’t read (still counts). Next publish an insanely low rate, one so low, it would be foolish not to buy. Finally, after the sucker buys in, you repeatedly say, “email & password aren’t recognized”, when he try’s to sign in & read an article. Back to square one

Local news now!. I love getting my news through the Chronicle app. It gives me everything I need with quality writing and interesting local color. Its reliable and trustworthy. I appreciate having the Chron on my phone.

Chronicle frustrates. Why is it that the leading newspaper in the tech capital of the country has such a poor application. I read the New York Times and the Marin IJ every day. I try to read the chronicle. It continues to highlight articles written weeks or even months at the top of sections. Just give me an app that reads like a newspaper. Preferably TODAY’S newspaper. They need to scrap this failed app and source or develop an app that provides a positive user experience.

San Francisco Chronicle. Love the e-edition where I get an actual newspaper to open and read. Several stories catch my eye on the e-edition that I would have by passed if presented in the computer - line by line - format. Well worth the price. If I lived where I could get the print edition, I would.

Decades of Amazing Reporting. When I think of the Chronicle I think of what a reliable news source they are. I think of Herb Caen and all of their wonderful editorialists. I think of the hard work that has gone into being there for us year after year with sincerity. Thank you S.F. Chronicle!! ! !

Finally! Search and better push notifications. Finally, you’ve added search and fixed that annoying push notification bug. Thank you.

Great journalism, but app leaves much to be desired. I love the chronicle but the app does not function well and makes it difficult to read on the go. The app frequently does not recognize my subscription, requiring me to log out and back in before being able to read articles. Hopefully the chronicle can improve the app experience- the journalism is 5-stars.

Constant refreshing. This is the worst reading app I have. It constantly refreshes while reading articles, putting me at the beginning. Can happen 2-3 times before I have finished the article. New York Times app is much better as it doesn’t do this and it remembers where you were even if you leave the app and return later.

Absolute junk. The chronicle app is absolute junk. It constantly reloads a story after you start reading, and if you switch to another app and then come back it starts over at the beginning rather than returning to where you left off. Many links don’t work or take you to the wrong place. There are a lot of programmers in San Francisco, seems like there should be one available to fix this hot mess.

Good basic access but could use improvements!. I appreciate the basic access to excellent SF Chronicle journalism at a reasonable price. Fantastic writing and writers. I could use more info graphics but just a suggestion. My recommendations to improve the app: 1. Add a “Saved Stories” or “My Chronicle” to bookmark stories for later. Often one may see an interesting story via notifications but not have time to read on the spot. Even free apps like CNN have this feature. 2. Make the top level navigation movable/ customizable. Restaurants is the second nav option and not something I check regularly. Thanks! Bourke in Walnut Creek

Great paper but worse app. I wish they would invest some money into their app. It is too bad because it is such a great paper. On the iPhone, there is no back button so once you click on a story, you are stuck there. The e version is nice but hard to read on a phone. There is also a bug in linking a digital subscription to the app such that when you log in it shows no subscription.

Chronicle App. I appreciate being able to access local news for a small cost per month. The single issue I have is that you can’t always find articles featured in the email headlines by clicking into the app- you have to hunt around for them. Not cool!

Amazing paper. Since its inception in 1865, the San Francisco Chronicle has been a beacon of journalistic excellence, chronicling the city's rich history and serving as a trusted source of news and information. With its commitment to quality reporting and innovative storytelling, it remains an indispensable part of the Bay Area community.

Subjective opinion. I enjoy the news articles although I wish there were more world news. I especially like most of the editorials.

App linking from emails; bookmarks. Great content, no doubt. A logistical problem: The daily emails you send don’t open the app when selecting an article in the email; the open the browser (meh). Please establish proper deep linking from your emails so that the app opens. Also needs ability to save articles with favorites or bookmarks

Yesterday news. I have read the chronicle since I was a young boy, 58 years. I can’t believe how this publication has failed to deliver the current news of the day. Even the sports scores do not get into the paper. The web site is the most unstable site I have used. You ask for the paper version and it keeps taking you to the text version. It always freezing and very wonky. It is so frustrating!!! The chronicle should change their name to “Yesterday News” Mark Charles

Good content, Terrible app. The iPhone app is frustrating to use. It reloads articles as you’re reading them. If your screen locks, for example, if you step away for a second to get more coffee, the article reloads and you have to scroll down to the place you left off. I don’t expect much from a news app, just serve me the content when I click on it, but this app isn’t cutting it. Please fix this issue.

No sign in. I subscribed via website on iPad. The app works, but had problems following connection to an article. Kept wanting email and password, no idea what that is. Not saved on iPad, emailed and called Chronicle - show no trace of my subscription and blamed Apple setup. Called Apple, much more knowledgeable and helpful but could not explain this either. I will cancel my subscription and get news from better developed apps. I have never had problems like this with any news site.