PlayStation App App Reviews

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PS Video Review. Apparently the PS Video app is no longer available because Sony does not care about its customers. I have been a life long PlayStation user and began building a library of movies through their store only to have Sony stop selling movies and television in their PlayStation store. Now viewing my purchased movies is a nightmare. Not only am I unable to download my films to my console but even viewing my films through the trash ps video app is terrible. I downloaded some movies to my phone and the film still has issues loading and will frequently restart my movies rather than picking up where I left off. Sonys handling of videos purchased through PS is hot garbage and leaves loyal customers out to dry. This conduct is a huge middle finger to anyone who has purchased tv and film in their store. The more time that passes the harder it gets to view purchased content. Sadly many of the movies I love were purchased through Sony and PS and I will have to buy them again (definitely not through Sony or any extension of Sony). Sony should do the right thing and offer some form of compensation for discontinuing the services that are needed to view purchased content. I shouldn’t have to stream movies I bought and should be able to download them to my console if I choose to. Even one star for this travesty of an app/service.

New app looks good. I’m really liking the new look. Especially the resolution upgrade. Everything just looks way better. Definitely next gen release worthy. Only request is that we can make the photos and videos full screen, when viewing the game pages. And make it so that iPads can view the app in landscape mode please. Thank you for all of your time and work with these upgrades. =) Ps. Please bring back wishlist as well. I actually used that frequently for games I planned on getting. Couldn’t buy them all at once so I used the list and bought them when I was ready. And it’s easier during sales to just go to my wishlist and say hey, those games I wanted are on sale. Versus searching for them one by one. Please and thank you 😊

Very Convenient. The app is very useful. Owning a ps5 is great and all, but there are things that the app just happens to do better. Being able to access my clips are great, and the fact that's it does it automatically for me is even better. Although, I wish it was not limited to only short clips and captures. I would love if I could download one of my larger video clips and I also wish there was an option to have the downloads stay permanently on the app rather than them disappearing after a certain amount of time. The message feature is also great. Typing using a keyboard on the PS5 that you have to navigate with a controller joystick is a hassle at times, so being able to send a text message to my friends that they get on their own PS5 while I play my games and don't have to be interrupted by a giant keyboard is such a great feature.

Looks great, buuut pretty disappointed. 1st, there is no wishlist. I don’t know why the felt like this feature was unnecessary. Having a wishlist actually got me to spend MORE money. Now if there’s a game I’ve been waiting to go on sale, I just have to remember which game it was in the first place and scroll through all the deals to probably not find it anyways. It was a nice way to have a list of all the games I thought looked interesting that I might pick up someday. But nope. It’s already hard to find indie games on here so if you come across one you might pick up, you’d better write it down somewhere. Makes me think they want to make it harder to get deals so they can get people to pay full price more often. 2nd, it’s glitchy. I’ve put 3 games in my cart, but when I try to pull up the cart it’s just a blank screen. Like nothing on it. In conclusion, it looks nice. It’s easier to scroll through. But I don’t really think they have the consumer as the priority right now. It seems more like they care about the look and pushing the Triple A titles. I hope there are updates that make improvements because PlayStation has always been my go to.

Poor quality. When I first started using the PlayStation app it worked very well because I would only use it to check which of my friends were online when I was away. Now however I want to be able to look at what I have clipped on my PlayStation to be able to show people. But sadly that is not a feature on the PlayStation app. Another thing is that PlayStation makes 5 different apps (messages, second screen, vue, the actual PlayStation app and communities) when all these could just be one app. On top of this is have 3 of the above apps and every time there is a update I have to log back in on all 3 apps and go through 3 different spam tests which are just downright annoying. Finally when I go to access the PlayStation store I am taken to a website that for the most part is hard to work and confusing. In the end until Sony makes a better app that works well on iPhones and is all one big app I and many other users will be forced have limited use.

1 step forward 2 steps back.... The app has potential, but now it’s missing so much. The ability to post things from your phone to the What’s New section and the fact that the What’s New section is completely gone (no bueno) being able to comment and like your friends achievements or posts is what made the PS app stand out on top of any other gaming app that’s out there. Messages being intergrated into the app and the fact that you can actually buy things off the PSN are both welcomed changes, but all the accessibility that was in the original app needs to return. Profile customization, themes, I personally enjoyed the fact that close friends or family could see your actual picture with the Avatar made it so much more personal. If those changes are to occur I would not just recommend this app, but if you have a PlayStation, you NEED this app. As of now though the app is just...meh*...hope to see these changes in the future, but this is a decent start.

5 stars BUT.... The app is great! It has improved a lot over the years, and I’m loving it. However, the only thing it is missing for me and I wish it becomes available in the future is access to recorded videos on the PS5. It would nice to be able to manage the multimedia tab of the PS5 on the mobile app. Currently, I find myself sending my recordings and pictures to myself on the PS5 and then open the app and download it from the chat to my phone. Moreover, the chat does not allow video downloads, so I have to use the screen recording feature on my phone. Little things I hope that they become available in the future. These would help A LOT! Thank you!

Not a review of the app it self but more of the PSN network as a whole. The PlayStation app works quite well, as I’ve encountered few glitches or bugs, though it can be hard to navigate compared to the old way. However there are some issues that I have with the PlayStation Network that apply to this app. First, you can no longer change your cover image from the app, or the website for that matter. I have no idea why they removed this feature as now it’s much more difficult to change the cover image, and it often looks worse because you’re having to take a screenshot of something rather than download the image. Second, Playstation does not allow you to delete shared media so if you post anything, it stays on your profile. This is another feature that seems so obvious to have, as sometimes you post something and later don’t want to see it. Third, when you become friends with someone, you automatically follow them and they follow you back. But if you unfriend them they will still be following you, and you can’t make them unfollow you unless you block them. Once again, it seems only logical to have the ability to control who follows you and who doesn’t but Playstation does not allow you that. If PlayStation could give more freedom to users it would make their network much better.

Love the app but one suggestion. Hi, I’m kind of new to gaming but I love your app so much, it’s easy to message people back instead of in game with the controller, easy to filter invite spamming to just your phone instead of popping up on the screen repeatedly while you’re in the middle of a game, but why I’m writing this review.. one of the first I’ve ever written without ever being prompted nor asked how I’m enjoying the app (kudos for that too!) is the capture gallery! I love how it saves the clips for a certain amount of time and you can easily just download them to your phone camera roll or send them as a message on play station! I make a lot of random gaming videos to post and the only issue I’ve come across is that they sometimes take days to actually load on the app and be ‘ready’, also (so I guess two things), I can only find the clips from the most recent game I played until I reclip in another game again and then those will pop up. It could be because I clip a lot, but there is an ‘other’ folder at the top now, but it doesn’t lead me anywhere. But overall, 5 stars of awesome for design and ease of use, yes some things are slower but probably one of the best social apps I have! Thank you!

Love the app but needs to add some feauters. In my opinion the app is a great idea but there is some problems that i have on ios. 1. I cant see my any of my clips or photos or my captured gallery in general they should add a feature where if we press on a game we could see all of our clips on apple/ios ofc. 2. Brimg able to access your wallet on ps4 and being able to deposit money in the wallet . 3. Being able to see the new items in the game and seeing what to buy such as cod, fortnite, rocket leage, and much more it would be such a cool feature to add. 4. My final one is to have a player tracket like the website it would be cool to be able to see your friends and even your profiles in different games this is all just my opinion and thank you for reading.

Good UI but voice chat annoys me. To start this review I love the UI and features the new update has, and I think it was a lot better compared to the one one. my problem comes when I try to join a voice chat on my phone. I have tried multiple times to use a wireless headset connected to my phone in order to use the voice chat feature but the app doesn't seem to support that function so I'm forced to use earbuds or my speaker in order to talk to someone on the voice chat. I find this incredibly annoying that the app, which is made for phones in order to be easy to use, does not let me use the audio device of my choice to communicate via voice chat. I don't think I should have to be forced to use specifically earbuds on the app when I prefer to use my Bluetooth headphones which have better audio quality. It would be nice for the voice chat feature to be more accessible when it comes to what audio devices you can use with it.

Captures aren’t working. I’d love to use the features on this app for sharing content from my games with friends, but, honestly, it’s in a sorry state. It is incredibly inconsistent with uploading screen caps and video clips, even under 20 seconds long. Trying to save or download media sent even by myself through the PlayStation Messages feature proves pointless, as the only option that exists is to delete said screen cap/video clip. No option on the PlayStation 5 itself to directly upload to the app. The only sure-fire way is spending several minutes using a USB-drive to import to computer, and then to phone. Not the worst task in the world to accomplish by any means, but having the app function seamlessly with game captures would make the all around experience much easier and less of a hassle. App’s interface has a clean appearance at least, but please work on the captures feature 🙏

Worst “update” ever!. BUYER BEWARE: I bought almost $100 worth of WB Games on sale for PS4 via this app and it took my money but didn’t add the games to My Library, I have to actually search the games on the PlayStation Store for PS4 and download from there, which means not only much more inconvenient but also when the games get delisted like most games do I will lose them for good, I’m at the mercy of what’s currently offered on the PS4 Store just because I bought through the mobile app while my PS4 was turned on and logged in. This also happened to me on my old account when I bought the complete Call Of Duty: Black Ops III bundle via this app, so the problem repeats, not just a 1 time thing. Everyone should buy and download directly from the console instead from now on to avoid this infuriating error. Also no longer can you buy, download, or manage great legacy PS games; PS3, PSVita! Know your roots, respect the system that INTRODUCED PS Trophies: PS3! Deleting this trash PS App!

Photo Gallery. I really love the newly designed look and UI of the PS App, a great leap in my opinion, but still lacks behind the Xbox/Game Pass Apps. They have the Photo Gallery right there in the bottom of the interface that lets you see your captures, photos or videos. Just like Stadia. Theirs is right at the bottom of under the games you have. I realize how much work it might take to implement this into an all new designed app, and how much space it could take up to build servers or cloud service to store all photos from the PlayStation family; but your app is behind. 5 stars once it’s added as a feature but it’s just great for now. I only use it rarely because of this lacking (important mind you) feature. Because having to upload to Twitter then save tends to degrade not only the video but wastes time when I could just open the app and save or download the video/photo. Then I’d use this religiously. But still, great job Sony/PlayStation and devs that develop all these, it’s still phenomenal.

Fix costumer service. My friend and I told me to game share. I said yes like a good friend would because him and I need each other games. While i was gonna give him my account my PlayStation signed me out, because i have like 5 passwords and i signed me out on my (I think) 3rd try. After i found out what my password was my Playstation was bugging out and being hard to control. So what a normal person like me would do is go to customer service and talk to this Bot. The bot did almost nothing but self check myself. After this I verified my e-mail and my Playstation said I didn’t verify my e-mail. So then I waited for 2hours thinking i was locked out of my playstation, because it provided information saying “You could be either locked or not verified” I assumed that was the cause. Me and my friend always had problems but this has never happened before. Then again my friend got signed out twice before and lost his account and he wasted more than 100$ on his playstation. #WhatAWaste #FixYourProvidence

Perfect but…. The app and its new UI is perfect. I love how you can save which games you’ve had your eye on to your wish list. It would be nice if a feature could be added that would tell you when a game on your wish list has gone on sale. Besides that, the app works very well. Suggestion: Please consider adding a capture gallery to the app. I take lots of captures that I like to share and having a capture gallery integrated into the PS app would be the cherry on top. I don’t know that we need a way to edit captures on mobile or anything like that, just being able to access captures that are on your console through your account and being able to share them would be awesome. Thank you!

Needs update. Hi, I really like this app it makes a little bit easier for when I am not near my PlayStation to play my games but when I’m using the app I get very low FPS/quality and it makes it really hard to play the game and it also lags like a lot I was wondering if there would be any updates that could fix that issue for this app? If so, that would be really great and make this app a five star instead of a four star and also sometimes it will crash the app or my PlayStation will just lose connection to the app. It’d be great if there was an update that will fix that issue, in the near future this app does come in handy. It just needs a few updates to get it to run. Smooth when playing games. Thank you for reading this very long review that wrote. Have a good day.

Cant redeem points. Wasting time and real money.. I just wanna redeem the points I’ve earned. I do actually spend money on my own account buying games, add-one, etc. and even do the campaigns for the collectibles and occasional 50 points. But since the wrap-up or October 2023, I have been having non stop issues with just the app. It crashes if you go to more than 5 links guaranteed. Even if one is you going back to previous screen. Example: I open app, click on STARS icon if it’s there (oftentimes its blank), then click rewards, scroll down to select a $10 card, next it goes to white screen and crashes. Or it takes me to redeem screen. I select redeem, white screen and crash. Or I get option to enter password, then crashes while keyboard is up. Even redeeming the free 0points wrap-up collectible took me weeks before I was able to get it today with same steps. But directly afterwards, cant redeem anything else.

No support / Advice for PARENTS. Can’t call to get anyone to help me, trying to log back into my ps4 account after a few years both my gmail and password is correct but you keep telling me it’s wrong. I try resetting my password but you tell me my gmail is wrong ( when it’s not ). This isn’t the reason why I left PlayStation, after being a customer since I was a child, but this just adds the cherry on top. I don’t know who needs to read this last paragraph but if you was thinking of becoming a customer of Sony just don’t, save some money a just buy a pc. You have to buy PlayStation plus just to play multiplayer games with your friends, (don’t need to do that with steam). More content in general on a pc and you don’t have to buy the next gen of plastic. I’ve definitely saved more money ever since I switched and it feels like I can reach more friends that way as well. If your a DAD OR MOM just save up the extra cash a get your kid a PC they’ll have more fun with it anyway and you’d save more money in the long run.

Pretty great, occasionally buggy. Real solid app especially if you have a PS5, everything integrates smoothly and cleanly, remote starting downloads on ps5 works great, it’s hit and miss on ps4 sometimes. Biggest issues I have are clicking links or notifications often sends me to an error page instead of the page it should have. Also the search engine for games on the store is pretty weird with how it finds things, will often bring up every add on first and then the actual game. But these things seem to be improving over time. Party chat through the app works great and does searching your library. Only thing I wish I could see easier was the sale price of games I already own to tell friends what the cost is so they can join me. Also sometimes it can be a little finicky with which console is linked and will get confused but for most people this will not be an issue I think

Needs some work.. I would have started at 4 stars and then given you 5, but I felt like you wouldn’t fix what I’m asking for. I think the UI is pretty good and works fine on iPhone X and I have few issues with it. BUT, there are 2 things I REALLY want changed and I don’t know if I’m alone here, but I think they would make the experience a lot better. 1.) On the PSN feature of the app, it is confusing to navigate. The part that is confusing is the back button. It is too hard to find and the X button kicks you out of PSN leaving you to start all over. This is annoying esp if you are shopping. 2.) I use the PS Communities app ALOT and I like to post photos. Offline! It would be nice if I could access my photo gallery from my phone, even if it meant being hooked up to WiFi and being in the vicinity of my PS4. Now, is that asking too much? If not, please change this. Thank you!

New update could be better... I love the new update, It looks great! But there are so many things from the older version that i believe makes it better than the newer version. Being able to customize your profiles look by changing your cover image, profile color, and more was a huge deal for me. Customizing group chats was another cool thing. You can do it in the new version, but it has to be with more than two people. In the new version you can’t do as much as the older version. profiles just look so dull to me now. When you start the app you can see what your recently played games are. When you go to your profile, you can also see what your recently games played are. I think that’s unnecessary and boring. I preferred the old layout. Being able to see your friends, who you’re following, and followers was a lot better. Same goes with seeing friends profile. I really don’t want to see just mutual friends. The what’s new page was also removed. I thought that was a great way to see what your friends are up to. what games they started playing and trophies they’re achieving. I love that you can download games to your console and make purchases though the app. It’s a lot faster than doing it on console.

Update glitches invites on PS4. This new update is pretty bad, has added a number of issues in the PS4 system, as well as not being able to add people to your friends list from the invites you receive. It’s extremely annoying, and I’m almost wondering if it would be easier to switch to XBOX. I’ve been an avid ps fan since the ps1, have had every system available. Now it seems like they don’t care about the people playing anymore, or people who stream. Why can’t we use remote play to play from our PS4 and stream the gameplay as a secondary screen to a PC or Mac, to then use things like OBS. Instead you have to connect your controller to the pc, yet be under the same network. Why have the lag when you could just have the controller connected directly to the PS4 pro and stream from the computer without the lag? What’s up with these issues? I’ve contacted Sony support for the PS4 and have gotten the messaging system ended as soon as I ask any question. It’s seeming extremely dishonorable what SONY has done in the past 6-7 years. I’ve even offered to buy the M.A.G. Streams back to create a new game comparable with the PS4-ps5, with no luck, no contact information, and absolutely rude feedback from SONY.

Don’t bother buying games here. Why did you take away the ability to sort games in the store by release date? Or any other criteria for that matter? Do you not want people to buy games anymore? It sure seems like it. This applies to the PS5 UI too by the way. I really don’t want to see the best selling games and have no way of changing the sorting. In fact, I find myself not browsing for new games at all anymore. I used to buy games all the time on impulse, but now I never do because you have made it so hard to find new games and add-ons. Great job Sony! I hope you are compensating indie developers somehow since you obviously only want people to see the most popular games that everyone already has on the storefront in the app and on PS5. Like for real, maybe let people choose how they want PSN games sorted. The way it is now is total trash and I can promise your losing money because you have made it so hard to look for new releases now. I guess you are selling so many new systems you don’t even care. Cheers! I’ll add this to the growing number of apps that are now less functional for the sake of a new slick user interface. Good designers apparently are in short supply these days in the App world. I’ll pray for you.

PlayStation Is a Scam. If I knew my first amendment rights were going to be violated without a hearing of either side, having robots that are the “best” at looking at detail while a report is in, and it doesn’t matter if one is reported first after also the other sending links to hack my account and also acts like he is a minor. And then there isn’t a way to appeal the fact it’s a short amount of days… but it’s something I paid to use. I pay a monthly fee. So this removal of some days should be refunded. But there isn’t also a way to call them or start a Robot chat. The app is honestly trash. Use the crap console instead of this app. Use the trash plastic junk Until it either sounds like it’s finna explode or it just doesn’t work because honestly it’ll be outdated once ps69 comes out. Honestly the developers of this could’ve been used to fix the gaming community and the toxicity. Maybe separate the age gap in matches and less cross play because fps is another issue. but instead heres a app that is honestly like, there’s better phone calls apps then this. It’s also weird how they go back and fourth with the message app which is also trash. For whoever who doesn’t have a McDonalds drive through headset use it, but honestly use a different app or switch to pc or crap Xbox.

Convenient but slow and buggy. It’s nice being able to check messages, see trophies, manage points and collectibles, see what friends are up to, and look at stats like the amount time a game has been played for. But the app is crazy slow and buggy compared to modern apps. It takes one to three minutes to load. This is absurd. Abysmal. Embarrassing. Trying to message someone real quick? 30 seconds for it to stop bugging out enough for you to tap the messages button (longer if it gives you an in app notification first). 30-60 seconds to scroll down and open the message. 15s for the keyboard to come up. 15-30s for the message to send. And don’t you dare try to click back to the main menu, because that’s at least another minute. Sure, these times are not technically very long. But compared to, say, discord, which gets it done in a fraction of the time…it’s just embarrassing for Sony.

Review Update. Update: Love the new update and pretty much fixed everything I had mentioned expect the streaming stuff which doesn’t matter cause I have the twitch app. Great UI, I’m very surprised by the new update. Old Review: The app design is great and all but the fact that the psn store is not built in is horrible, instead it directs you to the psn website in safari. I would like to purchase content from the app not log in to the website and buy games or dlc, makes no sense. Also the live from playstation feature can at least send you to the twitch, and ustream apps instead of the website. It would also be great to integrate ps3 and psvita content if they add a built in psn store. If they just fix those things I would give this app 5 stars.

PlayStation Doesn’t Care About Its Customers. I am a long time PlayStation consumer. I’ve had the 1st PlayStation and stayed with PlayStation instead of going to Xbox to date. Which tells you a lot about my next statement, PlayStation DOES NOT CARE ABOUT THIER CUSTOMERS. When it comes to interacting with customers even at the simplest level of good business, PlayStation gets an F. As disheartening as this is, PlayStation has not even the slightest care about making right of any customer complaints( unless of course the disgruntled customer has a large platform or following where a negative review from this particular customer could result in a large enough decline in money for it to matter). As for the millions of average gamers, forming the main source of PlayStation's profits, our complaints are like echos of a ghost, crying out to the life it no longer has; never to be answered. So in conclusion, I urge EVERY customer, GET AN XBOX. It’s way easier to talk to somebody, ANYBODY, about issues you have with their service(including tech maintenance) and ACTUALLY getting satisfactory results from the company. PLAYSTATION HAS BECOME GREEDY EMOTIONLESS ROBOTS, WITH GREED ACTING AS AN ACTION, NOT AN EMOTION.

PlayStation. This app console and everyone that works there is so beyond the special class in 5th grade you can’t send anyone anything that’s says one bad word in it you can’t do anything from now one I’m done with this dumb console and PlayStation wouldn’t recommend buying this junk if you are just getting into gaming be a man and buy a Xbox that has more outstanding reviews than a Chinese Peice of junk atleast Xbox was actually the number one selling when it first came out and when the 360 came out PlayStation had nothing to work with just slapped a few peices of plastic together and said $300 if PlayStation came out with anymore consoles I would buy them and use them as a stand for my dirt bike if any of these smelly people know what one is my point is don’t them for the look or anything atleast Xbox is a you know what a female dog when it comes to sending one or two bad things to a person that was being a female dog in a game that’s for children I play bc atleast the season 1-8 was actually but no we had to move to chapters and this other stuff bottom line don’t buy a PlayStation!!!

( iOS 14 ) widget compatibility. Should update this app a bit more for the iOS14 , to have such widget on hand to be able to wake PS4-PS5 on your rush of getting home and quickly able to reach your buddies via widget to get ready to “ Assemble “ With Avengers ; or talk smack to settle a bet you already lost but tryna redeem yourself in MK11 ... and also , turn to “ Rest Mode “ when you’re already half way out the door to go pickup your girl from the mall where you silently left her ,at that one girly store ; just to get home and quickly watch some “ Powers “ ( Sony original series ) and to make sure your PS5 Pre - Order wasn’t canceled via email 😂 .. be great to just see visual progress of downloads / updates , while your away is awesome ..

wonderful update, but having an issue.... after just recently switching to the ps4 after a long time of my buggy ps3, i’m still new to not only ps4 but also the ps app. the app is useful don’t get me wrong and the update was really nice but as a gamer who’s always on/in a voice chat the update is kind of annoying. i’ve seen a couple other people have the same problem and i really suggest you fix this for people who like to use wireless gear. my problem is that i don’t own any wired headsets, and in order to do my voice chatting from my phone it needs that. i know, i can just go to my nearest store and get a decent wired headset but it’s a waste of money if i spend all this money on wireless gear just for it not to be compatible with playstation. on a good note, the UI is way easier. i used to have a lot of trouble on the older version and often some features wouldn’t even work. (such as buying games) luckily this update is better. and now since we can link our consoles it’s 10x as easier for me to get games since at times of the year i’m across the country from my ps4.

Needs work. This app is definitely better than the old PlayStation app now that it combines everything, although it does not do this very well. The UI is decent but it’s not as fluid as the original UI and has some pointless screens especially in the messages/parties/friends tabs. The overall PlayStation search a user system is broken and annoying now too. You used to be able to search a player’s gamer tag and see the 1 and only result of their name, but now searching a gamer tag often shows a list of unrelated users and friends who share key words with the name you searched and lists the one person you searched somewhere in the middle of all of that and if you’re lucky they’ll appear as the very last result. Sometimes the user won’t even appear at all and you have to go through the same process on the console to get what you want. Also I miss the feature to turn on the PlayStation from the app if both were on the same network. Overall combining all the PlayStation apps was definitely a necessary move, but in doing so we have lost key features from each of the individual apps and some very simple features are too hard to access on the new app now.

PS Stars Program. So happy they added another reward system besides trophies. Although I do think the images used for the display cases looks a little tacky. I mean it can’t just be me who thinks that, right? The 3D digital collectibles look great but when shown in the display cases just on top of a low quality background doesn’t fit at all. If they could possibly have some sort of depth to them or maybe just polish them, up the quality or something to further motivate players to earn and be proud of what they have displayed. I have faith that the people at PlayStation that are know for giving us high quality items could fix this simple matter. Besides that love the direction the PlayStation App is going, and super excited for what future updates hold!

I would like to add something to PS. (Warning the grammar is not good) I know this is the app but idk how to make suggestions anywhere else so here I am I love this app and the PS everything great about it 5 stars but I would like yo add something if your interested so I know we have things to make your privacy feel more private and things like that but I would like to be able to select friends who and see my friends list of who I can trust and who I am comfortable with to see my friends list while I am still friends with them I don’t want someone I don’t trust snooping around my friends list and adding everyone I play with of my friends something just don’t seem right there not that I care that they play with each other it’s just I don’t trust em enough for them to be doing that they could be saying stuff that are not true about me for all I know so it would be nice to have a feature like that so I can b friends and see if they can earn my trust or wut not I think they have a feature like that on Facebook I’m just saying it would be nice to have (thank you for making such a wonderful console and for always making PS a wonderful experience for all of us 💛)

Great and easy to use.. I personally always use this app when I'm on the go, or when I'm unavailable and my friends want to know where I am. Overall, I haven't experienced any flaws in usage and have had an extremely smooth experience. This issue is still related to PlayStation matters, but this is about the website. I have had a recurring problem of when I attempt to add funds to my PS5 account, about 90% of the time it will state that something went wrong, try again later, so on and so forth. I spend a good thirty minutes trying to get the website to actually add the funds. Apparently from research this is just a PS5 problem? I still love the app, just thought I would try to spread the word to the devs and get them to look at the issue. Kudos to you for reading this review!

Not a bad app but needs improvements. This app is good but it needs improvements like if someone invites you to a party, and you don’t have a mic to connect to your controller. This is a repeating problem, but with my suggestion. It’s to add a function of joining your friends party or heck even having a function even having a mic setting and yet you can’t use it. Here’s another improvement that I suggest, Make sure that if you get an invite to the party, you can actually join the party and chat not giving us the option to get a mic. No doing that., just makes it a waste of time. Do the most good thing and do it. Don’t leave the people without mics. Make sure that they get the best gift from you Sony. Do these improvements and you won’t have a BAD rating. That’s why I’m giving Sony and the PlayStation app, a 3.5 stars. If you do these improvements I’ll even give you a 5.5 out of 5 for making the best app. So without furthermore I bid you a farewell.

🤔. The PlayStation app has lots of good features and helps me know when to play on PC or PlayStation. The big problem is that for user that doesn’t use the PlayStation app very often I often find myself signed out of the PlayStation app every update! Is insanely frustrating because I would love to be able to talk with people that are messaging me through my phone instead of having to turn on the PlayStation but I have to sign in again and again and sometimes my password doesn’t even want to work on here. The worst part about the app is that it’s separated from the other two core features of PSN! Communities and messages are both part of separate apps where as with Discord there are no separate apps for different features. Even Xbox is better than PS in this area. The PlayStation app needs to be turned into one app not three, And the app needs to calm down with its security settings. I’m not hosting a US nuke control server via PlayStation... or am I?

A nice change but a few steps backwards. A nice change for sure as the old app was getting a little outdated. Pluses - Interface looks really nice and organized well. Setup is easy and overall a nice update from the previous app. Minuses - Portrait mode on the iPad has been removed. This is a big bummer as using an iPad Pro 12.9 in portrait mode for browsing and typing is a awkward. Not sure why that feature was removed. All iPad apps should support both orientations. Also, they removed the ability to add favorites from the online store. This was a great feature as you could essentially add a bookmark to a game or games you may want to purchase in the future. On the Nintendo Switch not only can you favorite games but they’ll let you know when those games go on sale, which is really nice. Overall a nice start but needs some improvement to make it really great.

Not as good as it used to be!. The app itself has grown as far as U.I. For example, the Playstation Store is now easier to navigate and find, such as most everything in the app, but I give it such a low rating because, for me, the past version of this app had two really important features that kept me using this app often. The first feature is the where it allows you to turn on and off your PlayStation while connected to the same Wi-Fi as your PlayStation. I used to always do this when I was too lazy to get up and turn it off while I was laying in bed on my phone, but now this feature is gone. Not only this, but another feature with the ability to text other players and friends is gone as well. They have another app for these features, but it would be such an inconvenience to download two different apps to do the same thing you used to be able to do in one app, and thus this justifies my rating of the app. One star for one feature plus one extra star for the importance of the features.

Be careful when buying!. Unless you enjoy jumping through burning hoops to try and get your Pre-order or Unplayed games refund, then make sure what you’re buying is exactly what you want. Because your money is as good as gone once you hit X on that purchase. Instead of a simple button somewhere on the purchase screen or in the settings, you can expect to go talk in a chat to a robot for 15 minutes. After you provide the robot with all your details (already exhausting), you can expect to wait 30 minutes in the chat window for a “Live” agent. Once you get to that part he will ask for all of the same information you already provided the robot. About 15 minutes into that, he will then tell you that he has wonderful news for you and you will be getting your refund! Mind you I didn’t get to this part when I tried to cancel my previous $100 Pre-order, because “Error loading the page. There are too many requests…” This time I was determined! I got my money back, but BE WARNED! It is designed to discourage returns, which in my opinion, is an unacceptable business practice.

Logging in. This app is useful when it comes to checking notifications wherever and getting photos/videos of your gameplay. But there is one big problem thag I personally have run into countless time; the login. It either says my email is wrong or my password is, and I know you might think “just re enter it, it’s probably wrong.” No, it isn’t. I have been logged out for no reason when trying to update my profile photo, and when I try to get back in it sends an email with a photo that never loads. The photo itself is god knows what, it won’t show anything but a small “?”. I have called the PS support number MANY times to no answer no matter when I call. This has been a problem for months, there is nowhere to make a report for my problem, and the number used on your website only leads to me getting hung up on.

Needs Work. I would have given this a 4 star at least, but it definitely loses one as a result of how SLOW AND LAGGY the app itself is. It’s so frustrating to be in party chat when you have to click the mute icon about 3 times in order for it to register. Moreover, the share screens take a year to flip when turning your phone horizontally, and the screen remains black on the share screen for a good 5 or so seconds before it decides to display the stream. When pulling up the volume slider for an individual party mate, the tab goes so high up it overlaps with other on screen icons like the battery icon on the iphone. In this state it struggles to minimize whenever you hit the ‘x’ icon to cancel the window. There’s a slew of other functions that need to be refined. The idea of everything they have on here is great, and I’m in chat with friends every night while at work. Fixing the latency would allow for a pleasant experience as everything allowed on the app so far is very useful.

Great new update BUT.... I love the brand new UI, a completely renovated look, easy accessible to what I need and where I need it except, I feel like you guys missed out HUGELY on the Capture Gallery. This was that one feature I was looking forward to ever since I made the switch to Playstation. As of right now I can edit and share captured screenshots/videos exclusively only on the console itself and nowhere else. I'd understand if editing would have to be done on the console but sharing clips from my library/profile should be an option on the app! Especially with the new PS5 coming out it'd be a great addition to the PS app to be able to seamlessly share our content/trophies etc. to any social media or be able to forward to our friends. Except there's only one option and that too on console, which is Twitter. It's really sad to see how much Playstation emphasizes on 'Sharing' to the point where there's a dedicated button on the controller for it, yet no support on the app itself. It still has the basic most features the last PS App did, but this time it was just revamped with a nice and clean look. I'm hoping that changes once the PS5 is officially released but I'd love to see a sharing/editing feature integrated within the app. I know it's 100% possible and definitely can be done. Overall, great work on the app so far. Hope I'm heard and can expect something out of it in the near future!

im being 100% honest.. okay so the clips are what really get me. they literally take forever to load onto my phone. and my phone isnt an old one so its not my device. whenever i would watch a clip on the app, the video would randomly crash and show this stupid grey screen. so when this happens i just click on another clip and guess what? GREY SCREEN. this happens alot and it makes me really mad. yes ive closed the app but it doesnt make it any better. AND sometimes the clips wont even LOAD they literally sit there for the full FOURTEEN DAYS LOADING and i can never watch them. im not normally one to complain but this just happens to often and it makes me lose my patience. also whenever i would join a party on my phone and try to literally do anything else that has sound on it on my device while in the party, it kicks me out of the it. fix your application please.

Sign-in screen?. It’s not a bad app overall. I’m glad they put messaging back into the main app. But it’s been…how many years since Touch ID and Face ID were invented? Yet, Sony still hasn’t figured out a way to have the app connect to either one, and worse, it doesn’t even connect to Apple’s password system. You still have to exit the app, log into whatever password app you’re using, copy and paste the password, go back to the Sony app, etc. PLEASE just make it so that there’s a fingerprint or Face ID scanner within the app’s login field. For a tech company like Sony, it’s been more than enough time for you to figure out how to do this already! Or better yet…maybe stop logging us out constantly on our own phones? This isn’t a banking app; it’s gaming! On an approved device, give us the option to stay logged in. I don’t have to log into Reddit or Pokémon Go every single time I open the app; not sure why I’d have to do it with my PlayStation app.

Messages (Copy Paste). I have a problem when it comes to messaging people on psn. My problem is that I’m unable to copy and paste. It really is a problem because my friend was trying to send me a link to a warzone stunt and I was unable to click it because it said the url was hidden. I assume he had to type in the link and he shouldn’t have to do that. And I was trying to send him a link to one of my exclusive videos and the link didn’t work for him either. It’s really annoying when you’re unable to send links and copy paste. I’m sure a lot of other people are having the same problem. If an update comes for the ps app that allows you to copy paste and send links, that would be really great. Thank you for understanding.

This app is really great. We need to be able to change our background cover like the last version and we need also need a better security improvement we can’t rely on 2 step verification because what if your phone is off and you can’t get in into your account? Which is cool but we need more options like be able to send codes to our email I think that is easier than sending codes to a text messages and we need an authentication app like Microsoft have to protect our PlayStation network account I just think we need better security for our account and make our account more safer we need more options not just sending codes to our cell phones we need our emails as a 2 step verification as well.

My game UNDOWNLOADED ITSELF.. my game ( marvels spiderman) has to redownload, and unfortunately i can’t download it again. i don’t even have wi-fi. i have used multiple hotspots and waited for days so it would download along with ALL 3 of the add- ons. this is really frustrating because i have already beat the game and all the add on missions and now i will lose all of my progress. if my playstation is gonna continue to do stuff like this im considering switching to xbox because i don’t have the time or wi-fi for this to keep happening. i waited days for this to download because the game itself was 61 GB. and the add ons were about 5 GB all together. i don’t know what to do at this point and i am beyond frustrated. i play this game almost every day and i love it. if this isn’t fixed by playstation soon then i am giving up on this company and switching to xbox because i can’t afford for this to keep happening. i have invested so much time and money into this company and it can’t even let me atleast keep the games i love.

Incompetent & Careless. With all the resources Sony has, they’re utterly incompetent & honestly, I think they intentionally try NOT to make good applications. This is across the board. Only their TVs, console, and phones are good, but the application support across the board is disgustingly bad. This simply doesn’t work, or work inconsistently to the point it’s not usable. I get an error when I type my password in to purchase every time. Works online but what’s the point of the conscience for an app that doesn’t work had the time? The chances of it working is like wining the lottery. Game/screenshot uploads or if it uploads, I can’t download it. It fails and asks me to retry to only fail again. Closing the app and even turning off and on my phone again doesn’t work. I’ve had nothing but frustration for years with any of their applications. I feel like if apps aren’t even functional, they shouldn’t be allowed to be on the App Store. That way it can ensure it works for the most part and have a higher standard. The same for their applications for their cameras too. They have it just to say they have it, but to work? Nope.

Looks great but missing key features. The new UI is great. Navigation is smooth, and it’s fairly easy to get around. However, I just skipped the PS Store Black Friday sale because of this app. Why? No Wish List. And no filters in the store. I am new to PlayStation (lifelong gamer elsewhere), and I did hours (HOURS) of research on the best PS-exclusives when I got my console last year. I added all the ones that interested me to the wish list, and that wish list is how I buy games. I previously opened my app, looked at my list, and boom. After spending the last 20 minutes trying to find the Wish List, I realized it simply wasn’t there. I don’t want to spend any more of my day scrolling through countless games, with no easy way (that I can ascertain) to filter games or find a wish list. Please bring back the wish list, and please add easy-to-use filters on the store. Side note- the app seems like a great place to edit and share screenshots and such, but again, no easy way to do so. So much is so right; it can be much better.

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MUST HAVE APP. Amazing app super responsive, love the MFA when logging in is a huge plus, also love how you can download games to your PlayStation when you are out so when you get home you can start playing. 10 out of 10

PS4 app. I had the app set up with my account for a awhile and one time I tried to open the app and my account wasn’t signed in i put in the wrong email on accident and now someone else’s account is showing up and I can’t quit out of it or anything and I used one of my emails so someone else is using that? Now I can’t use the app because it has another account and I can’t quit out there is no “this is not me” button which I recommend

Worst navigation. Hi guys I am really frustrated with the game navigation and slowness of this app and console, I don’t know what design of app is in background but it’s clearly legacy The messaging social side of the things like is all secondary or later chit chat All I want is as a user first and most important I should be able to view browse games fast and see game play video fast,some games have some don’t , make decision pay move on. In as less time as yesterday Add more filters a-z z-a by date that’s it ? Even in ps4 pro when I start browsing games it’s just become slow and laggy going back and forth, god forbid if have to scroll up or down after 20-30 titles It’s so time consuming I hope you guys fix this ASAP You are throwing data in bulk at user without faster way of consuming it Your app should be the primary source of information , it’s like there is fixed set of games coming up or under some category but rest of them are lost and no way a user can get to know about them fast so only way Is to do internet search and then filter on Sony app or console what’s the point ? Ok Thanks in advance

A sad, pathetic joke - Now even worse. The new app is, to put it mildly, pathetic. Putting messaging back into the main app IS a good idea. Unfortunately, they’ve changed the name from PS messaging to “well, that didn’t work.” Purely apart from the fact that they’ve stripped even more functionality from the app so that it now shows virtually nothing, it now appears that Sony have, once again, forgotten that there’s a thing called an “iPad” that works really well in landscape mode. Which this app doesn’t. NOTE FOR ALL NEW USERS WHO THINK THIS APP IS GOOD: Once upon a time, Sony had a PS4 app that worked reasonably well. Not perfectly, but reasonably well. Note that I said “A PS4 app”. Yes, ONE app that did everything. Then some moron decided that they would split it into two apps. Then three apps. Then four apps. And none of them are of any use. To get part of what you got in a SINGLE app, you now have to switch between four apps. ALL of which forget that you’ve used them before and force you to sign in again. With two factor authentication. Which fails two times out of three. Yes, I said PART of what you got in the single app. All four together have LESS functionality than the single app had. Personally, I think one star is being pretty generous. Put it back as a single, usable app and you might actually show that you care a tiny bit “for the players” instead of “for the payers”

Good, but definitely can be better.. Coming from the Xbox side of the “console war”, the PlayStation UI on consoles are definitely cleaner than Xbox. However, the app for the PlayStation could definitely do better to reflect that. For starters, why have it broken up into different apps like PS Remote Play and PS4 Second Screen - the latter of which is essentially using the device as a second remote. That can all be incorporated in the main PS app for simpler use. Also, coming from Xbox, I really miss the ability to stream my gameplay clips. You’d think that, this being the beginning of a new console generation, the app would’ve changed by now. The Xbox app sure did anyways.

Can’t login!!!. Every time I try to login it asks me to do a puzzle. You need to complete 8 of these puzzles to login. EVERY TIME I’ve tried it says try again. Then I tried the audio version of the puzzle which also is around 8 puzzles you need to pass. When I complete the puzzle it takes me but to the login screen and loads for a few seconds then does nothing. I’ve been at this for DAYS!!! I’m using an iPhone 15 pro and the latest version of the app. Whoever decided to add those puzzles instead of a simple recapcha must be going through some things.

Garbage. This app is absolutely horrible! I will not recommending it, nor will I continue for the 6th time to do your pathetic verification process. How dumb do your designers and developers have to be to make someone go through the verification puzzle 8 times. What kind of idiots design a verification system that makes you rotate a cartoon animals in the direction of fingers pointing and the right puzzle has to be on the animals head. I mean c,mon you idiots don’t have any regard for the consumer do you. Waist of oxygen the lot of you.

The puzzle system to login. I’ve never had an issue with this app until today, I went to sign in and now I have to complete ten different puzzles just to enter??? What a joke! I literally have been trying for a good ten minutes and nup not happening, just send me a ****** text message or something other then this ridiculous verification system.

Great but needs access to saved replays. This app is great, it has multiple things that are very handy, but there is one feature that needs to be added, the feature is so I can view my saved replays and screenshots because it’s easier to share them with friends at school. Otherwise it is a great app.

Fix this please its trying me mad!. So out of no where my app is telling me i have 30 notifications by giving me a little red bubble with the 30 and ive got no new notifications. Ive uninstalled the app and reinstalled it and it clearly a glitch because when you click the app it sometimes makes the bubble disappear. Also even when i have the notifications on im still not getting them properly so please fix

It works, please make a sharefactory app. IT WOULD MAKE IT SO MUCH EASIER IF YOU COULD MAKE A SHAREfactory App to edit linked to ps4 so you could save and work on projects wherever and save your clips easier. Also I recommend getting the PlayStation messages unless your changing your personal profile picture.

One thing I really want !!. The app is pretty cool the only thing I would really like would be able to custom sort your games, have folders, and be able to hide things like demos in the library (it can just be in the purchased section). Please I need to sort out all my games 😭 I want to be able to put games together like a first game and it’s sequel besides each other.

Getting kicked from party when going on another app. Really good and useful app but whenever I play e.g Minecraft it kicks me out the party chat and sometimes the ps4 app is the only thing I use to communicate to the friend/person so I can’t play with them while I’m talking. Also sometimes when I want to vibe to music/Spotify or watch YT while talking to my friends every time I load in the app (Spotify/YT) it kicks me out the party which really annoys me so I have to go and get my other phone and listen and watch things on there and the only apps it hasn’t kicked me out of is Instagram and a few of the games I play like COC (clash of clans)

Must have for PlayStation owners. This is a great companion app, perfect for buying me downloading games without sitting in front of your PlayStation, launching games directly into, earning some loyalty points with PS Stars & importantly accessing all the PlayStation chat features to stay in touch with friends. Would love to see some improved search functionality & they could make it a little easier to get to the PS+ game libraries.

Great app but a few polite suggestions. This app is great, nothing wrong with it at all! Shows you your active friends, clean design, games, trophies, all the works. However I would LOVE to see it more integrated with PlayStation features such as seeing the progression of updates so you didn’t have to wake the PS up from rest mode all the time, remote connection and basic feature control, and perhaps the status of your PS. It’d also be so good if we could share video clips from the PS straight to the App for easy saving and sharing of our clips! And perhaps a cleaner transition to the PS store for buying games and add-ons. Thank you for reading, I’d be thrilled to see these features added :)

Really hard to search for games. The searching engine needs some improvements. The basic search tends to miss keywords and show the wrong games, especially when titles have multiple versions (I.e if I type assassins creed iii , I get first 10 of the latest assassins creed games before the actual assassins creed iii ). Additionally, in the search function there doesn’t seem to be able to filter games from add on packs, levels, characters, season passes etc. so, often, you end up with a long list of useless entries making the search frustrating. Finally, results that are not supported for my console (ie ps5 only versions) should be hidden from the results by default, and visible only on demand..

Ridiculously poor user experience. The single most frustrating company to deal with in every aspect. Genuinely shocking to me that anyone would sign off on the work done. The “prove you’re a human” puzzle was so time consuming and needlessly complicated that I lost any and all interest in even attempting it further after it bugged and rejected clearly correct responses. Genuinely so aggravating, let alone trying to get any kind of customer service support.

PLEASE add landscape support for iPad. I think the app is mostly fine as is but it’s a huge inconvenience to constantly switch to portrait mode just to write my friends a message. I’m used to always having my iPad in the landscape orientation and the PS Messages app luckily supported that option. Can’t say the same for this app, though. It’s especially a pain because I am now forced to use this app over PS Messages so I can’t just go back.

Great app. But with one flaw that I’ve noticed. Trophy progression doesn’t sync up to the app from any of my consoles. Deleting and then reloading the app is the only way I’ve figured out how to update it. Besides that, great UI, it’s clean, well thought out. Having the ability to know when games have finished downloading on my ps5 is wonderful!

Media gallery syncing system needs adjusting. The PS app is useful in a lot of ways, my main use for it however is being able to access the photos & videos from the games I play. A few things I’d change: - Allow us to choose the photo’s we want to upload to our PS App, I don’t understand why you can’t share a particular photo or video to the app in the options. I don’t want to have auto upload on all the time in order to be able to access my photos… - The quality, even after updating capture quality in settings, seems to really go down for videos in the app. They become discoloured, not sure if this is a fixable issue. - please let us upload videos longer than 3 minutes. I like using ShareFactory to edit my videos but there’s no way for me to get a longer video on to my phone. Seems like a weird time limit and not sure why it’s a restriction. Otherwise the app is great, photos come out in really good quality and it’s a convenient way to access everything you need without having to be on the console 👍🏼

No way to view clips/screenshots. I’ve been through all PlayStation apps and haven’t seen this and honestly the amount of times I’ve wanted to show people clips without access to my psn profile is annoying, it’s such a simple thing and yet it’s something many people would appreciate and yet it doesn’t exist, please find a way to do this because it would make many people happy

“The network connection has been lost”. I am unable to open the app! When I first installed the PlayStation app, it worked fine. But for some reason, it has stopped working, and both this app and the messages app does not open. I am, for some reason, getting PlayStation notifications for invites and such, but when I attempt to open the app, the following message appears: “The network connection has been lost”. I have uninstalled and reinstalled a few times, but it still refuses to open. Please help! Would definitely give 5 stars if this gets fixed! :D

Amazing. This app is amazing. I can see when my friends are on, what theyre playing and do all the things you can do on the actual console accept one thing: joining a party. I could have some headphones plugged in and join my friends party from my ipad. This would be an amazing feature that would make this app so much better

Just one problem. Hello PlayStation I have this one glitch when I change my profile picture it says error occurred but a few days ago it never said that please fix it

Broken sign in. Used to use the app a lot. However since upgrading to a newer phone, I am unable to log in. Firstly it gives you these complex puzzles that you have to solve and even when doing them correctly still says you are wrong. Then when you have to re do the puzzles it adds more until you get up to 10 to solve. So I tried the audio, got them all correct and still won’t sign me in. Until Sony fixes this it is an unusable app as you can’t log in. Multiple sights have detailed this and Sony still have not fixed this. I will be uninstalling until Sony fix it. I get security is an issue but making complex puzzles that don’t work and take a degree to figure out isn’t the way to do it.

Fantastic. This app is great and safe and easy for everyone to use and secure and there are even some really smart people that can help with how to secure your account and data, I’ve even met some really famous people who are really nice people and they are super helpful people that help out 247 and 257 and Turboprops and Turbologist is one of them I think…. Hmm!

There needs to be a feature saying blocked players. Been searching for blocked players on this app and I can’t find the player I want to unblock I do not know there psn name and type there real name comes up with multiple names of people and I don’t know which one is them and I don’t know there profile picture can this please be a feature in the app or setting instead of confusing us all and just type there name in the search bar it needs to say blocked players so people know

TO SONY!!!!!!. The verification puzzle is the worst!!!!! Everytime I go to sign in I need to complete a puzzle, the puzzle is you have to use the arrows to line the animal up to it facing the same direction as the hand, but there is two and they both have an image on top of there heads and it says to line the animal up with the hand that is matching the image to the animal, very confusing and terrible. Please remove it!!!! And change it to something else

The absolute worst messaging app ever created. This app is trash! Takes forever to load anything, photos don't work half the time and there is no zoom option, when you leave a party you remain in the message chat which is another 4 steps to leave that, there is no easy message delete option, no quick option to kick players from chats.. its bad enough they record everything but to put out an app that’s so pathetically worthless, it’s inspiring me to get a pc

Great app sadly doesn’t always work. I find the app experience good mostly however I also have a few issues which prevents the app being able to login. Wish this would get sorted out once and for all as it is the only issue I have ever had.

Please fix the Back button. On the whole it’s not a bad app, but with the ‘Back’ button inoperable it is a nightmare to use. The operation of just adding the handful of PS Plus games to cart takes three times the clicks it should because after adding each game to the cart you need to return to the main menu for PS plus, click on free games again. It used to work so not sure what’s happened - I’d give it 4 stars if this worked as it used to. Edit - 8 months on and still no fix for the back button when browsing PS store through the app. Come on developers!!

Great app but one down side. It’s a great app to use it’s got got all the the things would expect for app like this though there a down side about it is that I really wish you could see the PlayStation plus free games though besides that it’s a great app and I would definitely recommend getting it

Horrible captcha puzzles. I had a visual captcha which had 20 puzzles, all of which were largely ambiguous and difficult for a human to figure out. I eventually switched to the audio, which had 10 puzzles but when I managed to get them all right, I came up with a tick and then brought me back to the login page?! I even had another person to help me and even they were absolutely stumped! As a first time playstation owner, this is really leaving a poor experience in my mouth, so please fix your captcha puzzles for crying out loud.

More features. the app itself is really good. I love the set up and the way it’s all set out. But I do think they should bring a new feature to the app.. “clips!” we should be able to access any photos or videos we have captured on the PlayStation. Xbox has this feature and I definitely think play station should too.

Handy app. Pulling the communities(Dropping support) app is a huge disappointment to me, currently “Communities” App is still showing in PS App and App Store for some reason? The whole idea of this PS App is for convenience of faster usability of our consoles/accounts as trying use a dual shock controller for text input all the time is a inconvenience plus too we don’t always have access to console. In my view I don’t thing Sony has worked enough for the best user experience both here and on the console, they both don’t look well polished.

ZERO STARS - Not usable. Cannot get into this app. It was working fine. Now there is some stupid 'point the animal, to prove I am a human' thing that is just on a perpetual loop. I cannot complete the sign-in. I use two-factor authentication, WHY is this extra step even necessary. If I could give zero stars, that'd be what this app gets.

Practically flawless experience, but capture syncing stopped working inexplicably. Auto upload of captures was a super convenient feature, it allowed me to take a screenshot and quickly share it online. But for a few months now, probably longer, it has not been working as it should be. I do not know how to troubleshoot this, I shouldn’t have to. I look forward to PlayStation/Sony addressing this issue.

Pathetic app!. Although I love having messaging integrated, I prefer the functionality of the old apps, the only saving grace for me is the ability to use the iPhone to join a party but it’s hardly ever needed. Firstly, why is it I’m only receiving a banner & sound notification for half of the alerts I get? If someone starts a party or invites me I need to know about it! Never had this issue with the message app. What is up with the back button? It keeps changing location with different menu’s & doesn’t work half the time, it’s actually quicker to kill the app & restart. If I’ve viewed all new messages then why on earth leave the ‘notifications’ icon highlighted & consequently the badge icon until I specifically go into the notifications section to clear both??? You removed filters & sort options from the store? Are you kidding me?!? I’ve literally given up searching for a random cheap game to buy as I simply don’t have the time to sort through page after page after page instead of just being able to sort by cheapest price or highly rated, yet again you limit capabilities (in what I can only assume is to reduce maintenance time fixing all of your poor implementations) only to lose more sales. Not only that, it takes several seconds to load the next lot of like 10 images...seriously?!? Clap, clap for Sony!!

Potential to be amazing. This app has had its ups and downs with updates eg broken links, unable to send pictures, its 5 march 2021 those are fix atm, ypu can already send videos from playstation 5 to app would like to be able to do the same with app to messages, the old app also allowed you to look at every photo sent in a message group this does not, thats all can think of atm.

What the hell?. While reincorporating PS Messages, this new redesign completely obfuscated or flat-out removed general PSN account and store functionality. Where is my wishlist? What’s my wallet balance? Why are store tiles untitled—and how am I meant to guess the difference between these 3 identical ones with different (or sometimes the same!) prices?? Why aren’t there rating stars, let alone reviews, on store listings? Why don’t my trophies appear when viewing a “Played” game? Why FOR THE LOVE OF GOD can I not even make trailer videos FULL SCREEN, let alone push them via AirPlay? Why do most store list pages not have any (or only poor) sort or filtering options? How can I find new people near me (or even just in my country)? Why did Sony bother with this abysmally poor UX of an app rewrite? (bonus question: why is “Second Screen” still a separate app?)

App fan. Hate the new security puzzles.. I’m such an avid fan of PlayStation. That app is great, I often use it to manage my downloads, check who’s online and to browse new games. However, there is a ridiculous security feature that makes me go through endless puzzles just to prove I’m a real person. I tried the visual option without success. I tried the audio option which was better for me but it actually took 4 minutes. Then, it didn’t record my password entry and so I had to start the puzzles again. 4 minutes to sign in is not a desired state for such an app. This needs to be better and it needs to be fixed soon. Essentially, I cannot access it.

Great App a few fixes required.. This is one of the most useful and helpful apps out there with added features to make the mobile experience unique from the console the only issue I seem to keep coming across is constant crashing especially around the PlayStation Stars features maybe that could be looked at.

Internet problems. Hi PlayStation idk y ur internet service keeps going down but for anyone out there buying a console don’t buy PlayStation seriously learn to fix ur network or some people probably need to be fired from the job because it’s ridiculous and annoying fingers cross u guys aren’t lazy idiots and actually read this I couldn’t play with my friend because if ur lazy asses I hate people on this community bad service and when people report a message and it’s not even bad u guys still ban it that’s a poor service I think all of u should be fired not kidding

Best app ever. It shows you everything you need and if you have downloaded apps like ps4 messages or ps4 remote play it can automatically switch you across to Those apps it has the PlayStation store my account settings it shows me when my friends are online and I can text them to amazing app it’s got everything you will need one of my favourite things is being able to play my ps4 through my mobile device thank you for this great app good job :)

PS Store browser. The back button doesn’t work anymore, if you press a game to look at you can’t go back to the previous page. Very annoying especially when trying to add the PS plus monthly games to the cart, you have to go back to the page from the start and can’t just go back and forth and add all the games to the cart. Please fix the back button, it used to work a few months ago.

A complete failure of an app. When it works it was still clunky and inefficient (the way you accessed the store felt like logging in twice - which many times needed to be done for real). However biggest gripe is that apart from sporadic periods of working, the app almost never opens on my iPhone 6s+ or iPad Pro (9.7). All updated with latest iOS. What a joke... for all the money we pay for PSN plus you would think they could work out a stable app. Also the error messages that come up don’t appear on any online error log. Wonderful.

Now great! Previous review , No landscape and not able to purchase in app. IPad usage without landscape is not good, safari is better.. Also I can't purchase anything, says I need to complete in web browser but safari also doesn't work so I have to add to cart then complete the PayPal purchase on the ps4.. Could be so much better, fix these then the app has use but at the moment it's not better than the browser experience which a dedicated app should be. Revised review to five stars as features now available in the new update. Great app now. Thanks and wish list makes it perfect to build my list.

Captcha puzzles are broken. If I could give this a 0/5 I would. You’re puzzles for signing in are the most frustrating thing on planet earth. I have done the point the animal 10 times puzzle over 20 and times every time I get them right, it tells me it’s wrong, so I do the audio one and got it right it then took me back to the log on screen and I had to sign in all over again. So have to do it again and it tells me I’ve done it to many times. You have made it impossible for me to log into the app.

Can’t download clips to camera roll???. I’ve been trying to figure out a way to download clips to my camera roll to my playstation but haven’t been able to find an option on how to? xbox has this feature from what i’m aware and i think it’d be great if a feature was added where you can download clips from your playstation to your camera roll directly, thanks!

Great app, but a problem with the store. I really like the app and find it very useful but I just have one problem. There are times I talk to a friend about buying a game but when I go to the store to check the price it says ‘purchased’ and because of that I can’t tell them how much it costs. Please change it so I can actually tell people how much it costs through the app when I already own the game

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Impossible to get into if you forget information. I forgot my password before logging in and it wants to email me so I can reset it and the email never comes. A month later after trying it finally sends so I can reset my password… or so you’d think. They want the birthday to the account. Which doesn’t accept the correct birthday, after that your stuck with some customer service no one wants to deal with so your best bet is to guess your password although after a few wrong guesses your locked out for a while. Sony sucks

Activities Feed. Please bring back the activities feed!

PS4 app. It is really good but I just want if you could see ur uploads from sharefactory that’s it but overall it’s really good with notifications profiles and everything

Missing wishlists and game/achievement sorting/filtering options. The new PS5 app feels very archaic and out of touch. It is missing the following: - No wishlist functionality - No ability to sort/filter games and achievements - PS3 & Vita games have been removed from our library!! (Should still be able to see digital purchases and filter by PS3/vita, 100s of games gone) - App doesn’t notify you when new PS Plus games are and when available. - Remote play should be same app instead of needing to install a different app. Accessibility - Backbutton is hard to see, gets lost in on screen elements - Toggles are hard to tell if on or off.

Reduced functionality. This app is an absolute downgrade having had key features removed as opposed to improved: 1) PS newsfeed - no way to review friends’ game activities on phone anymore. 2) trophy compare 3) easy format to review games where players have obtained platinum trophies

Broken. Does not work. Good luck signing in or event trying to get a reset email. This trash app no longer works. Delete.

Fix your app. This app is broken on my iPhone 12 its stuck at the sign in screen, when you press sign in nothing happens 😕

listen to the complaints. your loosening ppl and if you don’t fix the complaints so my advise is to read and fix the peoples complaints and stop ignoring them btw i still cannot sigh in on ps5 i just reset my pass for google typed it in and it did not work i tried getting costumer service and no one is there to help me reset my pass now im still struggling to reset my pass don’t make me say the f word cuz i will if yall don’t take responsibility for ppl complaints im very disappointed 😔 with you sony and i just never touched the ps5 in sooo long cuz there is no one to help me and get support now im by my self doing all of this alone gl sony better watch out

Honestly. Why does it keep signing me out? I lost my account because I forgot my password and that it signed me out. Honestly this is dumb. And now I am making a new account and that won’t even work. I’ve lost more hair and brain cells from this than trying to teach my mentally ill little brother who has the same intelligence and my little sister who is 6

No landscape mode. I NEVER use my ipad in portrait mode so I consider it unacceptable that an app does not support landscape mode . Please fix this !

F””k you PlayStation security. I wish I could give 0 stars for this app but I have to give you f””ckers at least 1 star

Worried for the future of the platform.. The removal of PSP, PS3 and PSVita games from the ps store and the library has me weary about the future of my PlayStation backlog. While I’m happy to finally have a catalogue beyond the awful “download list” their omission seems to only herald the inevitable removal of my PS4 backlog. It is ironic that these legacy platforms have been axed since this app has a truly ugly 2006 aesthetic that could have launched beside the PS3.

This is getting stupid!. I don’t know what you guys did with the update, but every time I try to use the camera, the app crashes! And now I can’t even use the other original app to upload a picture. I don’t know if anyone else has this problem, but I’m getting miffed. You need to fix this problem, ASAP, yo. How am I to upload jokes if I can’t use the camera?

bug. je n’arrive pas à enregistrer des photos que je prend l’appli crash à chaque fois que j’allais sur une photo ou que je commence à écrire un message ceci est très déplaisant .

Beautiful. Honestly, one of the best design of apps I’ve saw. It’s clean.

Poorly designed app. Three out of five sections are devoted to what is basically the same thing - PS Store, Putchased games, and Search for Games. Where is the ability to view Activities? I thought interaction with friends was the primary purpose of this app. At least this is what you promised. But when you open it it’s 70% PS store app. Who needs « Purchased games » folder, anyway? It’s obvious that you haven’t thought this through and just made « something ». That gives you one star

3 stars. The app is great but its suuuuuupppppeeeerrrr slow thats why i give 3 stars but pretty sure its gonna get fixed

Buggy. Games I’ve never played show up on my profile. Those games are on the console, played by my spouse in his account. And those games show up on my ps app as recently played with zero progress. Except I haven’t played them at all.

UI. Like the new Ui of app it much simpler than previous app just want sony to add ps3 support as well along side with ps4

New change sucks. I don’t like how you can’t see who you played before. it’s stupid! The change was unnecessary! I liked how ps4 was before it tells you everything!!! !!!! Now it’s all about purchases and THEM making money . They shouldn’t have changed it in my opinion

love it. love it it lets me know when my friends are playing I just love

Horrible reliability. Every time I use this app there is something wrong. Payment doesn’t work, screen is blank. Really irritating for a company that makes technology

Mobile Party Chat. I think adding a mobile party chat through the PlayStation app would be awesome

Horrific Confusing UI Experience. There was nothing wrong with the old app layout, same with the old web store. This new system is ugly, cluttered, and (intentionally?) confusingly laid out. It’s very difficult to search for and specific content in. Worst of all, I can’t find a shopping cart or wish list option anywhere. Also, WHERE IS MY PS3 and VITA CONTENT?!? It seems specifically designed for browsing and impulse buys.

4stars. Great app but I think it would be better if you didn’t have to download other apps to do simple things like messaging

It’s great and all but..... The most annoying thing is that I have to keep signing that’s honestly stupid

this update is wack. first of all, what happend to being able to change your cover image? Secondly, viewing profiles arent as detailed as before. Putting in messaging in the app doesnt make up for the fact that this update sucks

Meh. They shouldn’t have changed the app, I can’t even look at my wishlist now, and its so clunky. Also I can’t look at the Black Friday deals, the screen goes white and the app crashes

Give Us Push Notifications Back!!. My PS4 notifications are OFF because it seriously annoys me to get pop-ups when I’m playing a game, especially when I’m in an intense fight, in a cutscene, doing Shareplay with a friend or broadcasting. Sony took away the main reason WHY I have the app in the first place; TO GIVE ME PUSH NOTIFICATIONS!!! Not only was it a bad decision, it was STUPID, Sony! I’m not the only one who is absolutely dumbfounded that you did this! The app is deleted until we get Push Notifications returned. Make better decisions based on your customers, NOT your company! Stop being so bloody selfish!

Constant notifications. PlayStation is having a winter sale. I have numerous games on my wish list that are on sale. I’ve received about 50 notifications for the same games, over and over again. Even when I remove them from my wish list. I still get notifications. I’m uninstalling the app. Terrible.

Mehh. The design is good but the app is super slow and very laggy. Plus it keep logging me out of my account almost every time I close it :/

Removed features. The store is a bit basic now. The removal of the whishlist is a bummer. Other than that, its a better take than the new xbox app for sure...

When messaging, would be nice to see the message. I get no notifications from my phone. If someone responds to me while I’m in the app, looking at the message thread, I will see them respond on my TV, but the message will not show up in the app until I shut it down and re-open. If people don’t or can’t use the mic, PlayStation has made it infinitely more difficult to stay connected. If this changes, I will change my review

Can’t Buy Games. Overall the app looks great aesthetically. However any game I attempt to buy keeps giving me an error saying unable to add to cart. Running latest version of iOS.

iOS 13. Please make a version for those that do not have iOS 13. This is very annoying having you lose my app just because of an iOS change.

Eh. The problem with all the PlayStation apps is that you have to constant resign into PSN. It’s incredibly obnoxious and makes it pointless to use them over just opening up your PS4. The design of this app is also pretty bad, and it runs poorly.

Crashes everytime I open it. The app doesn’t even work for a billion dollar company this shouldn’t be a problem

Notifications. Notifications don’t come through when they are supposed to and the badges don’t go away showing you have multiple notifications when you actually have none.

App is absolutely horrendous!. Hello, I want to give this a 1 star review because of the quality of this app. First of all, whenever you enter a Playstation Party, your mic is absolutely horrendous! Your friends can barely hear you. The audio also is very bad and cuts out from time to time and I absolutely hate how you can’t speak while playing mobile games or watching a video. Please fix this.

Can’t open. I tried to open the app multiple times but it keeps saying an error has occurred please fix this.

Sucks. Old messenger was better. No notifications for this app. Slow... lags... can’t paste anything in chats... can’t zoom in on pictures... why change what works? Smh...

Unusable on iPhone 6 now. Can’t use the app now that it requires the update. Sick of these developers forcing me to buy a new phone

Great. Nice update, you screwed up landscape mode. Have one star

It’s GREAT. I love this app so much it make it so easy to see if my friends are on or to see if there’s a new game in the Ps Store

Can’t use the app anymore. I have iOS 5 and can’t use the app because it says to download the new version. But to update the app I need iOS 13. I was able to use it just fine before they released the most resent update, but now, I’m literally unable to do anything with it.

Thanks to the update I can no longer use this app 👍🏻😐. PlayStation sucks

App stops uploading Share media.. App stops transferring media from the console after a short time of regular usage. After testing around with some friend’s PS apps we’ve come to the conclusion that PS wants you to get habituated to using the app to share. But then, PS stops loading the media to the app quite abruptly. The use of only the “Share” and “PS App” is incredibly convenient, but Sony gathers little in the way of data during that exchange. They want you to link your Twitter and YouTube accounts to continue to share as that opens up a much larger data trove for these companies to exploit. By making the app stop uploading your shares, it forces you to share your videos and images directly to an intermediary, in this case YouTube and/or Twitter, and in the process gathers a wealth of user data they simply couldn’t have access to if you only used the “Share” function and “PS app” to get the media off your console. This problem is pervasive. Just search and you’ll find it’s been going on for years with no solution from PlayStation customer service. That’s because this is not a glitch, it’s baked into the functionality of PS app. Never forget, your data is worth money. So PS doing this media transfer service for free is only meant to get you in the door. Then they pull the rug out and you’re forced to link these accounts to share. A workaround to this is to use an external HD or USB, but it’s not nearly as convenient as the instant console to app sharing the app initially offers. Linking to Twitter and YouTube is also not as convenient, but it’s still faster than the USB method. It’s a disappointment all around from a company that already asks way too much of its user-base. Really shady of you Sony.

It’s ok. You can’t watch clips. Also you should be able to join party’s and stuff if your on a phone.

Dumb. I’m stuck on the email verification page won’t lemme change it to the right email Even tried deleting the app and it’s still just brings me back to the email verification page I can’t do anything to get off the email verification page

Looks pretty, not nearly as useful. New version loses a ton of features, no easy way to do account management, assumes you only have one console, no camera for redeeming codes, no easy access to family management

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Won't allow me to sign in. I downloaded the PlayStation app because I recently switched from Microsoft to Sony. Since that day I have had a number of consistent issues. The first issue was my home screen on my system has a huge lag. This lag was so bad that it would freeze my system. After that Sony was going through a number of service issues. One of which it didn't allow me login to my account. I digitally downloaded all of my games so now I can't access any of my games because My account is linked to games. Then this whole time this app won't allow me to sign in but I can sign in on the web browser.🤷🏿‍♂️ so I have a few problems with Sony for the moment. They did fix the network issues but the app still won't allow me to sign in. The are you a robot prompt just keeps spinning. So the sign in button will not highlight. Please fix this issue I don't really like Microsoft.

About Captures. This is a review specifically about the captures feature - I have noticed it does not pull from your capture gallery itself, but rather it only downloads anything that you use the actual Capture button on your controller for. All the photos I take in Genshin Impact by pressing X in their photo mode? Not there. I assume it is the same for any game where you press a specific button to save their photos rather than just the capture button. Really unfortunate. Apart from sometimes just wanting to share the photos themselves, I am an artist and I would love to be able to more easily access recent captures for reference in fanart (downloading onto a USB is much more tedious). Hope it can be updated soon.

Login issues are extremely tedious. At the time of me writing this, I have lost a lot of faith in this app. I usually keep my account signed in and I have no issues normally, but this time when trying to look at account details, I get signed out. No big deal, on trying to sign back in none of my passwords are working and so I decide to reset the password. On doing so I remember that one of my passwords was correct but since it is case sensitive I had entered it incorrectly. I tried it after this, and I even got to the captcha, but it denied me. I check my email for steps on resetting the password. Nothing. So now I am left with no way to login and I am frustrated. I’m hesitant to contact support because most other support services are extremely tedious. Until they fix this issue, I’m keeping my rating at a 1 star.

Can u fix this app plz. Only problem is when notifications pop up on IPhone and Samsung it doesn’t show who’s playing what it would be nice if you were able to send a notification to show you when someone’s online and an option to turn on in the app to where it shows in that same notification what they’re doing as well like what game they’re playing as well in the same notification that says that they came online and what there doing like game wise or media or internet plz fix this I would love to have it all in 1 notification PLZ.

Needs Capture Sharing. This app has improved a lot since the days when you needed a separate one for chat. I'm not big on social media, but I'd like to be able to share pics I take in game. It's a big miss I can only take a picture of my screen with my phone instead of being able to access my gallery from the app and save from there. Yeah there are workarounds like share to Twitter and save from there, or maybe send to a friend (IDK, none of my friends are on PS). But that's a hassle. I'm trying to show them cool PS exclusives like Spider-Man, Miles Morales, and Horizon, and get them interested but Sony doesn't make it easy.

The app works but is SERIOUSLY cumbersome. It doesn’t remember your password. It doesn’t even recognize it as an area to use iCloud Keychain. Then when you go on the Store, it brings up an overlaying page as if you’ve just entered a browser. I hate that stuff. Is it too much to ask an 80 billion dollar company to design a simple and functional playstation app? Literally. Look it up. Their whole company is worth almost 80 billion dollars and they can’t figure out a decent companion app design, while literally thousands of other smaller companies have fantastically well-designed apps to go with their products. At least the app works and isn’t completely broken. But seriously, I can’t believe we have to put up with this primitive app design in 2020.

Needs work. Updates since re-launch have improved a horrid experience but - Switches between lower buttons and upper buttons making a frustrating navigation experience - Buttons are small - Video messages expire, can’t be downloaded - Messages button occasionally disappears. I’ve also ran into many functionality errors most recently games in my library not showing in full (maybe 1/3 will load) and search not working at all even when I spell and punctuate the full term and not just a partial amount. Also finally: bring back the social feed even if it’s just game played for the first time and/or new platinum trophy achieved. The closed ecosystem is really sterile, corporate, and anti-social.

Well developed (mostly). This app features a great GUI. It’s sleek. It’s fun. Until it’s not. I love seeing what my friends are playing and comparing our trophies. I also love shopping through the mobile store. However, the PS Store function is literally a web browser in an app. I wish it features the same incredible interface as the rest of the app. It feels like it was added on at the end instead of built with the first draft of the app. Oh! One other thing I’d love to see is the library of games I own. I almost exclusively buy digital games now. The app should have a place where those titles are kept. Then I can remote download from there instead of needing to search through the PS Store to find the game I’m thinking of.

Great app, but where are the captures???. I think everything about this app is a great, except for the omission of captures. Every single time this app is updated I get excited that there’s a possibility they’ve added the feature to view and edit captures, however every time I’m disappointed. I’m confused as to how this has not been added in yet as it’s basically the only thing the app is missing. While I like playstation a lot better overall than Xbox, I think the Xbox app is by far a lot better. I’ve seen many people requesting this im the reviews as well and these request continued to be ignored. Overall great app but cmon it’s about time this feature is added in.

Upload Problems🙁. I don’t like how PS5 can only upload 3 minute videos when I can upload around 15 minutes on an Xbox One. I had a bunch of videos ready to post just for it not to upload bc the video was over 3 minutes. And when I delete a clip manually on my PS5, it doesn’t delete in the PS App nor can I manually delete a clip on the app. And now my videos aren’t uploading at all despite being under 3 minutes because they can’t be uploaded in 4K resolution which is dumb. We live in 2023 and we still have these small annoying problems. I didn’t have any of these problems on the Xbox App that I’ve been using for over 3 years. Playstation App is a New Generation with Old Problems imo

More bugs than a mafia safe house. It started out great, I could download old games from my ps4 to my 5 right from my phone at work. I got the app mainly to be able to download screenshots from Red Dead Redemption 2, because it’s such a beautiful game with so much cool stuff to capture/share. Unfortunately only a week into using it one day it just stopped uploading the pics I took to the app. I tried everything online they suggested. I updated the app (it’s current) I turned ps5 into rest mode and then shut it off completely. Next I deleted, then reinstalled this app. I can see the images on my ps5 fine, they just will not appear anywhere in this app. Not to mention the fact this app seems to have a mind of its own. Overall Sony should be able to do wayyyy better than this.

Doesn’t Stay Signed In. New install? “We need you to log back in”. Not used the app in a while? “We need you to log back in”. Have you farted? “We need you to log back in”. Did you take a dump? “We need you to log back in”. Have you begun a seance? “We need you to log back in”. Have you begun to question the universe? “We need you to log back in”. Did you just eat lunch? “We need you to log back in”. Here’s an idea. If it’s a smart phone app. Stop requiring people to log back in if I have logged in already. You’re a video game service… that’s it. You’re not a bank, you’re not a government database. Stop making something that is unnecessary, annoying to use. There is nothing about Xbox that is required in anyones life. People do this for fun and enjoyment. The minute this stuff becomes annoying it’s cut out from life …it’s very simple.

Terrible App that used to be good. This app at one time was pretty good but it seems now to be more of a pain than it’s worth when using the PSN Store. Every time I go to purchase a game I have to go through a ridiculous process of signing in on my own phone that I’ve done this a 100 times with 2 step verification and put the CVV in on a verified card that I’ve used many times!!! I just bought 2 games today that I had to put in my password 3 times, then CVV and then password a 4th time before it would complete the transaction!!! Exactly what do they think is happening?!?! Someone stole my phone, bought 2 cheap games and is downloading them to my PS4 so they can’t play them?! Or maybe they stole my PS4 too. I have bought 100’s of games over 10+ years with PSN. They really need to get their stuff together!!! 😡

Great app, however I discovered something. I love using this app, I use it a lot when I speak with my friends off screen. But few minutes ago I accidentally closed my app when I was speaking to one of my friends in the app, when I reopened the app everything wasn’t working right and it kept in saying that I couldn’t send messages, I tried all I could but I deleted the app and tried to reopen it. When I downloaded the app again it didn’t let me sign in to my account. I tried deleting it and re downloading it again but I got the same results. This is just a bug I found and I hope this could be read and for the developers to fix this app.

Accessory. Your app is great. I wanted to reach out to PlayStation directly but I ran through the website pretty fast but I’m glad I did maybe this might reach you faster than going through millions of spam emails. I don’t know if anyone has spoken up about adding an 8th gear to a manual shifter set up and putting the reverse gear in the front. I’m sure there are a lot of people that have thought about it. If you guys wrote PlayStation all over it I’m pretty sure it would sell. I’m already looking forward to the next NFS and other racing games you will release. -Thanks

A all New Completely Renovated Look.. I am amazed, and touched by the performance of this PlayStation app. The UI is so outstanding on this app. this app is so easy to use and so quick on a touch. I have used it for a week already, and the performance on this app is amazing. I used to have a PlayStation back in before 2009 and under I was a PlayStation fan for a long time until 2009 I switch to Xbox and ever since then a week ago, I became a PlayStation Owner and I am happy and I am glad that I am back because PlayStation offers so many opportunities and advantages. Using this app experiencing what I have never experience with Xbox is amazing. PlayStation is the way to go.

UI looks like it was designed by a Jr High school student. Search is now broken. Great job guys. UI is a hot mess. Scattered, disorganized, confused, unintuitive, & insipid. I will never ever understand the completely futile notion graphic designers have that a perfectly good functional UI needs an overhaul. Why? Most likely to justify their jobs. New issues circa-2021 : - Oh, & you can’t watch videos in the store in full screen. - My last played library has suddenly been cleared. Not sure what’s going on with that, but probably a database screwup. - Speaking of database screwups, some games I’ve purchased are not showing up in my purchased game library. Random, selective, specific games. And, yes, all these games are still in their store, so it’s not a matter of them being delisted or some issue like that. Great job Sony! 🙄🤦‍♂️

Honestly the PS Messenger App was way better.. Only use I have for a PlayStation app was to quickly view and reply to my messages, and the PS Messenger was perfect the way it was. Now that it’s been integrated into this app I’m forced to use this instead and boy is it a downgrade. Way slower than the last app, everything is grey and less visually appealing, the app absolutely refuses to send me a push notification when I get a message, can’t go horizontal mode, can’t zoom in on images, and my biggest problem with it? The messages don’t automatically load like the PS Messenger app. I’ll have a message open talking to a buddy while we’re playing and I’ll see on my TV screen they sent me a message, but it doesn’t pop up on my phone. I have to go back a page and click on the message every time to see the new message pop up, It’s very annoying. Honestly I hate this new app, I miss PS Messenger.

I don’t like the new update of this app nor do I like the new PS4 update. I don’t like the PS4 app update because we can’t change our profiles background anymore and I’m sad about it. And when I tried to change my settings it would always say “connection time out” and that’s annoyinggggggg. Also I hate the PS4 update because I hate the fact that we can’t create parties as we used to. I have alots of questions for PS4. A)Why don’t you make some thing that shows people’s there deleted photos or videos because someone in my household deleted my video memories and I can’t get them back 🙁. B) every time I try to download something or update something it always takes hours or days for it to finish. I know my Wi-Fi slow but does it have to matter? Because I would try to ask my parents could be by faster Internet but for some reason they won’t. These are just my opinions.

Bad Update. The functionality of the app was degraded for a fancy new UI instead. Notifications don’t show like they’re supposed to and the messaging is a lot slower than the original, independent, PS Messages app... which brings up another point, the unintelligent decision to shut down the independent messaging app which was a much better system than the one in place now. I have a friend who is unable to talk that is now hindered by the slowness of using messages through PS App and would rather exit the game just to send a message. Good job PlayStation, you know exactly how to mess up things instead of making it better. People may not like my opinion about PlayStation, but I don’t care... I have factual evidence of PlayStation being a terrible, greedy company that spits in their fans face. Just be aware people, this app is terrible and doesn’t work in its current condition.

FIX NOTIFICATIONS. I don’t get why this app and the messages app always seem to fail to send notifications just randomly. It’ll work for a few weeks and then suddenly it won’t and I’ll turn on my console and see I somehow got 5 notifications while it was off but none went to the app. I don’t get why Sony system apps have this issue no matter how often they update. This error occurs at least once a month. This isn’t a problem with apps that have less than 1% Sony’s development budget, so how is this still happening? iOS fully updated on an iPhone 11. There’s just no reason at all. This is on you, Sony. People can’t use your apps properly and then they lose faith in your ability to deliver solid products. Get the little things right at least.

Where’s the wish list. Honestly, there’s very little I find useful about this app. That would drastically change, however, if they added the wish list functionality they inexplicably removed from the web store and the PS4 app. The wish list is the primary way I interact with the store (whose functionality, after the recent redesign, has gone from mediocre to bad), and the fact that it’s only available on the PS5 app but not the PS4, the web store, or the mobile app is kind of a slap in the face. Sony’s definitely lost money from me by restricting access to the wish list - it used to be that any time there was a sale I’d quickly scan through the ~40 items in my wish list and pick up anything at a sufficient discount. For the last couple months, though, a bunch of sales have gone by where I haven’t even bothered.

Why aren't you offering more?. So you're a big tech company and you can't make our PS plus cloud pull up our screenshots and video clips mobily? You tech away the friends news feeds which was a delight! No one checks that out via system. Bring it back. Bring in a trophy check system via the app such as: we recommend you return to this game, you're so close! Or bring in the hours played for ALL systems and mobile. I'm not a developer honestly but I and I know 100 of thousands have bought alot of games here through the app and you treat the app as a rag doll. The only improvements I have notably seen is the store and the ps news. Very selfish plays if I must say, very PlayStation focused and not PLAYER focused. Come on Sony, I love you don't do this to me my son.

Ps4 banner. The old app before the update allowed users to change the banner on their profile I can still change my profile pic from my phone but can no longer change the banner. I would really like to see that feature added back now I have to manually change it from my PlayStation which my not be a be a big deal but I can not get the banner I want from my photos. It would just be a quality of life improvement for people wanting to personalize their profile exactly how that want it I’m not sure why it’s not a feature anymore.

App needs work. Ever since the app got its overhaul and rework, I really loved it. one thing that really needs to be worked on is how it runs. It’s not fluent and it’s hard to even use it because of how slow things are and how Stiff the animations are. And I believe to really get the most out of an app that is supposed to work along with your PlayStation, it needs to be fluent and smooth as possible. Another thing that needs to be fixed is the PlayStation capture feature not working properly and the connection to the server. it is so bad which is part reason as to why I believe the app doesn’t work as it should.

The updates have resolved a lot. The latest updates have fixed a lot wrong with the initial launch. Pairing the ps5 with a Sony branded tv is better than can be expected. Sony as always, outdoing everyone else in the market with their innovation. My only complaint is the design of the new controllers, the r2 and l2 sticks make it difficult to set on a table/bed/ or chair without accidentally triggering the switch inside the controller. Other than that minor inconvenience. Sony really knocked it out of the park with this system! My suggestion, if you can find one, buy one.

New updates make you visible to your friends. I think privacy is a very important issue here with these new updates Playstation has pushed out on to everyone this new update that lets you see what your friends have purchased before or after. I think this shouldn’t be anyone’s business, and also letting everyone know your on the app browsing shouldn’t be anyone’s business also. I used to use the app to check who’s online, now I don’t because sometimes I don’t want anyone knowing I’m browsing or checking sales online. Playstation is just throwing everyone under the bus and causing us to give up some of our privacy 😡. There needs to be an option to change that setting and leave it up to the customers not the developers.

Great app. Needs improvement.. It’s a great easy to use app but there are some issues. Being able to access the basic features of my PS4 wherever is nice and all but there are some questionable choices here. Like messages being a separate feature. But one thing that I can’t ignore is HTML being used for pretty much everything. I’m sure there’s some perfectly understandable reason for doing this but it just doesn’t work for me. Whenever I’m going to go check out a free game I can feel the built in web browser about to collapse under it’s own weight. In fact. Any other time a developer has done this it’s been the same thing. It’s just broken. Rest of the app is fine and responsive though.

It’s a good app but there are some flaws. It’s a good app but there are some flaws. 1 sometimes when I open the app it just stays on a loading screen or it just completely closes out but if I delete it and redownload it it works again. 2 a lot of the times when I message my friends through the app it doesn’t go through or it just doesn’t send so I have to message them through my actual PlayStation. And finally 3 whenever I redownload the app (due to the first flaw) and out in my account name it sometimes says “account not found” or “wrong account name when I enter it correctly. If you could fix these flaws that would be greatly appreciated.

A functioning back button. The app has a lot of issues. Some of issues can easily be fixed. I develop and work in apps for a living. Perhaps you should consider reaching out to professionals to improve apps functionality. Back button once in the store does not function as expected (do you have QE team??). This is a serious flaw. App store kart sometimes is not in sync with games selected. Buggy purchasing function. Overall end to end is buggy. It can be fixed or improved if Sony gave this light of day and invested in making the experience better. Until then, I am not recommending this app. What is the point of have 2 apps, one for messaging friends and other for shopping. Can this be packaged as one app. Xbox app is really well organized and functionality is really a good experience. Take a leaf from that page.

Very useful and helpful. I've been using the PlayStation app for several months now and the newest version that added messaging and party chat to the app has been fantastic. The only issue I'm running into with this new messaging is the group chats. When I try to upload a photo from my camera roll, it pulls up a blank preview screen. No forward progress on sending the image is made from there. Similar issue for applying a new group image, I select the new image and and acts as though the change was made yet no change was made and the old image still stands. This is the only issue I've ran into. Hopefully we get a fix soon!!

Love the new app, but wish it had a few features. I’m really happy with this new app update. There are only a few changes that I would suggest. For the UI I wish you could swipe to go back rather than having to hit the arrow at the bottom of the page. Sometimes that arrow gets hidden and you have to scroll aways just for it to appear again and you go back a page. Some other cool additions would be the ability to see how long you’ve played each game. Maybe like a play log sorta thing like other consoles have had. I know the Playstation tracks that info because they let me know in emails which games were my longest played but it’d be nice if I could see that in the app as well.

Better than ever!. The app is so much easier to use now than before and I am in love with the new party app feature. You’re able to join party chats with friends on your phone now! Sometimes I’m not home and I’d love to chat with my friends. Nobody gets left out. So much easier to have a group chat through the app instead of using other social media platforms. I would highly recommend this app to anyone. It makes it so much easier to check who’s online before I turn on the PlayStation and message my friends to ask if they’re down to play. Extremely useful. I love it.

Unintuitive, broken, and seemingly malevolent. This is the worst app from a major technology company I’ve ever had the misfortune of using. The chat feature doesn’t update automatically (I have to close and reopen a specific chat to see incoming messages). My app regularly has badge numbers but I can’t find any unseen notifications when I look inside. I can’t forward attachments nor pinch-zoom to see them better. The list of grievances is extensive and too long to enumerate here. The albeit slick design has unintuitive navigation and confusing space arrangement. The whole thing seems like a poorly patched together collection of features aimed to bolster a PS game sales engine. It reminds me of being in a Las Vegas casino: purposefully disorienting and redirecting your attention to the money spending option until you surrender to the pretense—this is the extent of your reality now, might as well participate.

(Updated) Worked okay at first, completely bugged now. Update: This app basically listened to me and many other who also made suggestions. As I said before, this app needs to be similar to the Xbox app but I believe they made a huge improvement beyond my expectations I have to say, it’s easy to use, clean, smooth, no more bugs, and an excellent app in general This app was working fine, even though it had its moments where it signs you out many times, now I can't even sign in anymore, i tap sign in, loads, and does not do anything. I believe they need to look at the Xbox app as a great example of a console app for your phone, everything is very clean and easy to function.

100% Honesty here. To be honest the app works great and it gives the use i need, If i need to download a game and my ps5 is on i can download it or even buy a game and download it from anywhere, But my only concern is that when ever i capture a video clip it always says the video is not ready yet and i can’t download it because its not working well and on the ps5 if i send the video to someone i can’t see it because it stays loading forever, I have a video clip from a random guy that sent me the video clips about 2 weeks ago and its still loading, Playstation needs to fix this problem as soon as possible because its really anoying.

Auto-Uploads stuck in loading error loop for multiple days. I haven’t seen a single fully loaded image in two days. All that is going on is a constant loading indicator in every space where there should be images. I have tried many things such as disconnecting and reconnecting the ps5 to my device, signing out and back in, uninstalling and reinstalling the app, paying attention to the uploads tab on the ps5, checking capture settings, checking the internet connection, restarting the ps5, turning my phone off and on again, and not a single pending image has overcame this eternal spinning ring followed by an x smack in the middle of every area where I thought “Just maybe I’ll finally be able to see something other than this blank error logo.” but of course I was wrong every time. Please find a way to fix this.

Good enough but can be better!. I’m going to start with saying the application is fine. It’s good, but it can be better! Why PlayStation’s own mobile apps are separate from each other? Why is there a PS app, PS Messages, PS Community, PS…etc.? Why can’t all those be in one app like the Xbox app? Why are the chats in a separate app?! They should be in this same app! Even when I enter the PSN store from the app, it has to open an in-app browser. I also want to see who from my friends list has this or that game that I’m checking out on the store and which trophies they unlocked from said game and if I can compare them to my profile. The Xbox app has all that in a better way. As a gamer, we dislike using mobile apps when gaming, especially with online MP & CO-OP. If we have to, at least give us an application that has all features in one app. I have the Xbox app and have tried it. It’s excellent! PlayStation’s app is just good. That’s it. It can be better tho. All I’m saying is just look at the Xbox app, do what they do by combining all the PlayStation apps into one app. Thank you!

Bad support, unable to use. I’ve had the same PS account forever. Several years back when my house was robbed I asked Sony to turn off/disconnect my account and assumed they did. Now nearly 10 years later while browsing my account online I realize my old PS3 is not only still active but enjoying all my purchases on that old system. So after deactivating it myself I also enabled 2FA. Everything was able to sign back in and work with my new password and 2FA. After maybe a day I get locked out of everything I’m guessing because the thieves were trying to sign back into my account. After much pain I get my PS4 and remote play working again but I’m unable to use any Sony apps. When I called support their solution was to try on a different phone. What a joke. F-k Sony for getting hacked every year and for not even being able to get me back to normal.

I like it but.... I like the app overall design. I love the fact that Sony put the messages back into the app. I’m pretty sure there are share features missing but from my view, the two things that are missing is 1.) Quick Reply and 2.) iOS 14 widgets. It would be nice to see that if get a notification from the ps app from one of my friends asking me if I wanna join them in the chat room or a message asking if I’m going to play online today instead of going into the app I’d be able to quickly reply from the lock screen simply by long pressing the notification and responding from there. Also, it would be nice to glance at a ps app widget getting such information as messages inbox, who’s online and my trophies.

Consistent audio issues. I’ve always had great connection when it comes to voice calls and stuff. And my friends find it easiest to use the PlayStation Party feature instead of discord even after the integration. But since I don’t own a ps4 or ps5, I have to join parties on my phone. Which are terrible. No one can hear me at any given point in time, ever. My audio is ALWAYS cutting out. And this doesn’t happen anywhere else except for the PS App. The buttons! I cant swipe or x out of tabs easily, I always have to maneuver my way around it or close out of the app entirely just to close a window. The overall layout is /fine/. The design is appealing. But I am always having issues using it, and I have to use it practically every day.

Sony secretly disabling ”Players you may know”. The ”players you may know” functionality is no longer working, at least for me, both when using my ps4 & ps app in Europe. It used to always suggest around 40 people I might know but all of a sudden they all disappeared and now I’m hearing there isn’t anyone I might know. My guess is it has either something to do with the GDPR regulations being rolled out or with Facebook being under fire recently over privacy concerns (I’m assuming the ”Players you might know” feature worked using Facebook’s API in some way, and it’s now blocked) and having to bend on some policies to the European Union. It’s ridiculous a useful feature like that could go through I could best describe as a dark-deprecation in some regions and players aren’t informed it’s happening. It makes PSN and this app worse. Sony Twitter support wasn’t helpful at all and was elusive in their answers when asked about this. Shame.

PlayStation App. I have been a PlayStation fan since the very begin I am a brand loyalist and one of the most knowledgeable gamers from the early 90’s. My only complaint is that the remote play option doesn’t offer a separate screen option for playing multiplayer... while I’m playing with a friend who is on my PlayStation why should my remote play be split screen? Also I wish PlayStation has backwards compatibility... other then those to things the system and all its components controller and options and extras and apps work perfectly and offer me the best service for my dollar! I’ll always be a Sony Guy for life!!!

Playstation app review. Overall, the interface of the app is significantly better. It is much easier to navigate to different aspects of the PSN - friends online, messages, notifications, trophies, etc. There are some downsides to the new version of the app. There are aspects that have been lost from the previous version: 1) Trophy Review sorting: users can no longer organize trophy comparisons by date earned, rarity, & other aspects. This aspect of the previous version was awesome for users that enjoy trophy comparisons. 2) Trophy display (Plats): Plat trophies are no longer displayed by game titles. 3) Trophy display (totals): Users can no longer go further into a game's trophy breakdown to view total trophies for a game (i.e. 55/47 trophies collected -> 0/1 gold, 9/9 silver, 35/36 bronze, etc.) 3) Automatic updates to information: users, on many occasions, now have to pull down on a section to initiate an update. The previous version of the app did this automatically. 4) Recent notifications by user: Users can no longer review all recent notifications for a user by going to their PSN profile in the app. In the previous version, all recent activities were listed at the bottom of a given profile. - Ron

Can't download. Try again later.. Two things, primarily: 1. The touch targets for the scroll bar on video are insanely bad. 90% of the time I try to scrub through a video the app tries to swipe me to the previous/next video. Folks, there's an Entire region above the bar I can swipe on if I want to do that. It's quite large; the area 3 pixels above the scroll bar does not need to activate this behavior. 2. Can't download. Try again later. Can't download. Try again later. Can't download. Try again later. Can't download. Try again later. Can't download. Try again later. Can't download. Try again later. Can't download. Try again later. Can't download. Try again later. Can't download. Try again later. Can't download. Try again later. Can't download. Try again later.

Fix The Sign In Issues, Put All Apps in one App. This app is absolutely horrible, I am asked to sign in almost everytime I open the app or every third time I use the app. The Xbox app has you sign in once and you’re good. It’s annoying being repeatedly asked for my login as it should have it memorized and at least work well enough to not ask me to sign in all the time. Secondly Sony needs to find a way to put all the apps in one, it’s almost laughable that Microsoft/Xbox managed to pull off their app so well while Sony is over here looking like a joke with their app/apps. Please fix the issue it’s extremely annoying. The convenience is nowhere to be found. I never write reviews on an app but I feel my voice needs to be heard on this issue as I seen others complaining about the same thing. Sony, listen to your customers.

It honestly gets worst. The app isn’t bad by any means but does require a major upgrade, one to where users can message friends within the app and turn your PlayStation on when not connected to the same WiFi when allowed by the ps4 user and iPhone which would be convenient when wanting to turn it on prior to getting home. What makes this app bad though is the layout what is it like seriously. The layout is plain out trash make it more new and something the users will actually want to click on and use. The app has some convenience but I’d had a better layout it would still be on my phone. That is really all just a few updates to how the app looks the make it smoother and better, also fix a few errors within the app and it has the potential to be a 5 star.

Recent Captures Issue. The captures I’ve uploaded from my PlayStation 5 are no longer showing in the app. I have all the correct settings, have tried contacting PlayStation support, following all troubleshooting steps available such as uninstalling and reinstalling and trying wifi and cellular data, but I still get an error message when trying to access the captures. The error message states “Well, that didn’t work. Something went wrong.” When I click “Try Again”, nothing happens. Everything was working fine a couple of weeks ago, but the only option left available is to report the issue. However, there is no option to report this specific type of issue in the App Store.

Notifications have become ADS. I want to keep push notifications on to handle friend requests but now I get push notifications on my phone every day that say “you have a notification,” then when you go into it, it’s just a new banner in the feed. They are sending notifications now to advertise a sale or new game instead of when something actually happens. I’ll see the ads when I go into the app, so give me an actual reason to go into the app instead of click bait ways like “you have a notification,” and then there’s nothing. Make your communities better, make messaging better! Let me make a 10-sec video to send to people! Upgrade this thing! It’s also SUUPPER slow, so please fix that before you add stuff.

Not as good as it used to be.. While the app has become easier to navigate I feel it’s because a lot of things were removed. For starters the messenger feature that was built into the app was great, now I need a whole other app for that. Second (and personally not that important to me) why can’t I turn my PlayStation on with my phone when connected to WiFi? Lastly what really bothers me is that now when I go into the ps store through the app I can’t buy or rent movies through it. That was so convenient for when I’m out and about and wanted to see what new movies were out on PlayStation. Now I’d rather just go to redbox. Like I said earlier they succeeded in making it look better but everything the app can do the console itself does better. I personally am deleting the app. Waste of memory.