Air France - Book a flight App Reviews

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Fix Your App. I’m going to Europe shortly on Virgin and Air France. The Virgin app lets me right in without making an account. Air France makes you jump through hoops to set up an account and whats to know what gender I prefer, how about using what I was born as? Anyway, I made a typo on my last name so the app won’t find my booking. No way to edit it so I deleted the account. When i went to create a new one it won’t let me use my email because it us all ready in the system. Guess nobody in France ever makes a typo?

Miles. I had to change my password and had to open a new account since I was not working for the same company. All of my miles were lost from the other account , I was a silver member in my old account and now I am just a beginner, funny though my account number never changed???When I called flying blue to try to get my miles linked to my new account they literally said I had to find all of the old flights!!!! I am talking about at least more than 10 years of flying with Air France… my compliments… nice way to treat a long time member.

Last update remove all interesting features. The last update is terrible, all fun facts were removed (same for KLM app), most of the time you need to play with the app AND the website version to get to check-in, change a flight or other products. Also need to re login every day even though the save my login is checked.

Lowered the quality from previous App. The latest update lowered the quality of services that we used to have before on the same App. There is no multi destinations option, I was not able to pick a seat and pricing were different from the website. Usually updates provide improvement but in the case of this App it went on the opposite direction.

If only it would reliably enter travel documents reliably. Unfortunately I have had nothing but trouble entering Flying Blue numbers and residence cards. I enter the data and it typically says something went wrong. After doing this numerous times and force quitting the app, it somehow eventually saves the data. And then I can proceed to check in. But the prices takes 10-20 minutes. Inexcusable for such a major airline.

just doesn’t work. Can’t log in. Spent 30 minutes on the phone, a number which they hide, working with someone trying to get things going. Finally got a temporary password which only allowed me to login on Safari on my laptop. Something has gone terribly wrong. The same holds true of the KLM app which is basically the same app with a different color scheme. The switch to all computers all the time has gone very badly. Not reassuring for travelers.

Not working. There is always bugs that prevent me from completing my booking. Iam using iphone max pro ios 13. This problem doesn’t exist on my other iphone max with same ios 13.

Worse. Very very very unprofessional mobile app I have seen in my life after you find a flight there’s no where you go to make to the purchase

Guys, you really should do something about the IT director. First they did a major rollout of the app at the beginning of august last year….where it was not possible to use the old version of the app…. Smart at one of the highest moment of the summer season, don’t you think ? Then the new app is just a huge pile of bugs. I have tried to make a reservation and it failed not less than 5 times in a row !!!!!!! Not to mention I am a Gold member because I flight from the USA to France back and forth every month at lease…. I love Air France flight attendants, but the administration guys and especially IT are amateurs… Please guys take actions and fast please. I’ll probably try another company next time…. Too bad

Crash, crash, crash!. I already reported it through the app but i want to make sure the it gets updated. I added my daughter’s trip that was purchased through another website and when I want to check the booking status, the app crashes and doesn’t respond. I hope they will fix the issue quickly.

Good app, just a bug reported. App support link is not working. Check the timezones in flight changes view. I have a flight for May 20 23:55 and in the changes screen it says my original flight is May 21 (it will be 21 but in the destination timezone) causing an error during the change request.

Excellently designed app.. This app is really well designed. The developers and designers should be proud of themselves. It’s really easy to navigate. When planning travel, it’s easy to see other options on different days. I would like to see the ability to book multi-city award travel. Great experience overall.

H Keith Hildebrand. Air France did not recognize Delta App, and when I tried to create a Air France Account, it redirected me to KLM, which I already have an account for, but would not recognize the Air France Flight. Also, when checking in, would not let me continue without destination address, but would not tell me it was missing until I clicked on documents three times.

I tried hard... but no. Really, no.. Need to login constantly, which kinda defeat the purpose of the app. Flight info are not updating in any useful way. Had a flight that changed gate. The app never updated, whereas a third party one was providing the correct info. Same for flight delay. Navigation is poor, look and feel is poor. And for almost 2 weeks now, the login page is stuck and I can't use it. Completely useless.

Worse app. Have not written a review in years but this Air France app deserves a special mention as it is so bad. After entering my ticket number, passport information and all they requested, i have yet to be able to get a boarding pass on my phone. Instead I get some offer to email my boarding pass, which I ultimately accepted out of frustration but have yet to receive 2 hours later. As for getting the boarding pass on my cell i keep getting some stupid error message, which makes no sense. Air france, please pay your pilots less and spend more on your programmers!

Worst App I have ever encountered for a customer service company. Does Airfrance have a technical team or a CIO or anything around that? The app wouldn’t pass a QA test. You can’t delete your passport information, and if you modify it, it adds a new passport on top of the older one. If you add any frequent flyer information, it won’t be saved. It says it’s saved, but it won’t save it. You can’t modify your credit card info even though you can try multiple times. Just a waste of time and energy and really disrespectful to anyone flying your airline. Take some lessons from Emirates or Qatar airlines. Even Delta app is way better.

App is horrible!. It’s after 1 AM on the East Coast and I have spent at least four hours today trying to book this flight. That included 30 minute wait to the 800 number only to be told that my flight was being booked within the EU and I would have to wait till tomorrow until, someone was in their European office to help me. Unbelievable very disappointed as I have always loved Air France.

impossible to login - Air France irresponsible. this App has been out of order for more than a week. Just no login. There is a spinning wheel (grey) on the login page and it just does not work. The help desk has been told to tell passengers to reset their password, and of course that's useless (we can login on PC - it's the App that's screwed up, dummies). As usual, Air France is a poorly managed company: no reprinting system, a clueless CIO that got his job through clientelism ; IT services managed by nepotism and incompetence. No reporting system. No response from customer service. Welcome to Air France

Getting better but still buggy. Delta is my standard for airline apps. AF is pretty good, but buggy for a few reasons. I will start with a note that I prefer the app experience over the website experience for managing existing bookings. - The app logs you out after every session. You need to re log in each time. - Several critical features (seat & meal selection for example) are web based experiences that appear to be I-framed into the app. So they don’t work seamlessly in the overall experience It’s a mandatory for AF fliers in my opinion, and it works - but it could be better.

Like a bad joke. This app is almost comically bad. Did they try their hardest to make a worthless app? Select a flight get to payments check flight details notice wrong flight time. Think I made a mistake but over and over again same wrong time shows up. Next day it magically shows correct date when I try again. But payment doesn’t seem to go through. Shows up as booked but with no ticket issued. I’ll never take Delta for granted again.

Low grade. I would expect more quality. There’s always an issue when trying to view the seating map and selecting or changing seats; I almost always have to refresh. Also, on the phone they say to use the app to make the same changes, but that’s not possible. I always have to call the phone number for upgrades and this is 2022 not 1980. You can’t say on the phone to use the app instead if the app does not have the same functionality. And if customers have to keep calling for assistance then it might be helpful if people would answer the phone.

Did anyone test this?. If someone tested this app before releasing it, they were not nearly thorough enough. I cannot check in to my Air France flight even after providing all the information the app requests. The app says Frequent Flier program is missing. It is not. It’s correctly input into the app. Furthermore, it is optional info that should not prevent passengers from check in. Their online systems are equally useless and frustrating. No error messages appear, but passengers trying to check in for flights are mysteriously redirected to pages from earlier in the process. Inexcusably poor. So now I’ll wake up at 2AM and go to the airport to check in there. And possibly get stuck in a middle seat for both the trans-Atlantic flight and my connecting flight. Oh, and Air France also misplaced my bag for a week. It still is somewhere in CDG/Paris. No communication, 60 min+ telephone waits. It’s like Waiting for Godot. I can, I guess, understand the misplaced bag. But when software is tested superficially and doesn’t provide any remotely sensible error messages, that’s harder to forgive. Please do better.

This App is Terrible. Don’t bother trying to download, it takes forever and once it’s downloaded and you signup, it continues to take you to the website to login. I’ve tried multiple times and no matter what I do it just keeps looping me back to the login page and I’ve never actually been able to get in yo check into my flight. Waste of time.

Keeps logging me out since update. Hey Air France, your most recent update keeps logging me out of my account after almost every use. This was not the case before the update. Additionally I was not able to check in for my most recent flight using the app (I was told to check in at the airport) but I was able to check-in through the KLM website and get my wallet boarding pass that way. You need to fix this asap.

Can’t even check in. I would give it zero stars if I could. It is not very good. It cannot complete international check-ins because it cannot scan / complete the travel document portion. It’s (in my opinion) one of the most important aspects of an airline app. It is definitely buggy and limited on other functionality too but that is definitely my biggest pet peeve. It’s basically an app because they feel like they need an app but it doesn’t function well.

Easy and convenient. I like the app interface which is user friendly and matches dark theme on my phone.

You still can’t search for business class flights using miles. When you click “use my miles”, the app automatically switches to “economy” and you can’t choose any other fare classes. You used to be able to do that, but with the update from a couple of months ago there’s still this glitch. Could you please fix that?

It’s just bad. Seriously a terrible App. Took my wife and I an hour to change our seats in the app. In order to get a duo seat you have to book each person separately, which is annoying in the first place but then the cost for the „upgrade“ is displayed as 29$ initially however when you add the second passenger increases to 59 dollar for the second seat, which is borderline scamworthy behavior and very much a bait and switch. Hate the app and honestly also won’t use Air France again.

Can’t save bookings made elsewhere. This is a general problem with Air France’s database, not just the app (at least they are consistent!). Even though I was able to find a booking (made via another internet travel site), it wouldn’t be saved into my bookings, which means I have to search for it each time I use the app. (I have an account) . It probably also means that it won’t notify me if there are changes etc regarding the flight, even though I made sure to add that information. This doesn’t happen with, say, JetBlue. grrr...

Lots of Bugs. The app and the website do not work for checking in when there is an international flight with Covid information needed. Please fly with another company as their response times are also very slow. Whatever response they will make to this review is also false as they want to do damage control

Confusion. With all the bad reviews I hope I’ll get to France on my booked ticket. Now Air France asks me to scan my passport. Why? It says scan your passport now but the app doesn’t get me anywhere to scan it. During check-in they check the passport anyways why do they stress us on top of the stress I booked my flight on-line. Now I cannot even send my rating! Now any nickname I choose is taken.

Worst company to fly with. I’m just gonna make it simple. I booked to connecting flights and both of them was late, first one 2 hours and second one 40 mins. When I arrived to my destination my luggage didn’t arrive then I made claim in the airport and online and started calling customer service no body knows nothing. After 10 days my bag hasn’t arrived and I’m out of my medicine now. Called them again they say last update was 8 days ago and we don’t have further information. I figured this happened to dozens of people every day with Air France. The worst company ever you won’t travel with. Since I’m out of my medicine abroad I can’t buy it again without prescription. Probably I have legitimate case to sue soon.

Oops! our app is useless. Haven’t been able to log in for at least 6 weeks. Clicking log in takes me to a page that says oops that page doesn’t exist. Tried accepting all cookies, opening link in another browser on my phone (not that that would log me in to the app anyway). There have been 2 updates since I was logged out and the problem first started—neither of which solved it. Oh and I also tried submitting page notes and emails to no avail.

Un Grand Problème/A Big Problem. SCROLL DOWN FOR ENGLISH Si vous lisez en français je suis désolé si c’est un peu difficile. Ça n’est pas ma première langue. J’avais besoin de vérifier de l’information concernant mon vol et j’ouvre l’application, et il dit que le vol est annulé. Naturellement, j’appelle la compagnie pour demander ce que je devrais faire et pour demander pour que je n’avais reçu un email ou quelqu’autre message. Ils me disent que le vol n’est pas annulé, et il y avait un problème technique. Évidemment je suis content que le vol ne soit pas annulé, mais si ça se passe, à beaucoup plus de personnes ça pourrait être très mauvais. La compagnie doit réparer vite ce problème. I needed to check some information concerning my flight, and I opened the app, and it said the flight is cancelled. Naturally, I called the company to ask what I should do and ask why I didn’t get an email or some other message. They told me that the flight was not cancelled, but that the app had a glitch. Obviously I’m happy that the flight isn’t cancelled, but if this happens to more people that could be very bad. The airline needs to fix this problem quickly.

No boarding pass. Air France has the best UI design of any app. That said, the UX falls short on the most important : for some reason didn't give us a boarding pass, making us waste time at the airport. The same trip I got boarding pass from Lufthansa and Air Canada.

The worst app ever. It took me 2 hours to reset my password and get it to work. I finally booked my ticket then I get a conformation email then another confrontation email. My ticket was booked twice. I called the support line, I was told the system is down, and they asked me to call back after 2 hours. I called back the second time, their system is till down. The third time I called an employe answered me, I told her what happened and she started to laugh. I am not sure what was funny about my horrible experience. I got upset and hang up, and called back again, this time I was able to speak to a supervisor. She then voided one ticket and now I have to wait 24 to 48 hours for the refund. I could choice a different airline but I have always traveled with AirFrance, however it’s a big disappointment this time, this is has to be the last time I travel with them. Customer service is what makes a company or break it. When I choice a company, I choice them for their Belief as company and their customer service. You guys are a big disappointment, and this will be the last time I will travel with you. I hope you technically improve your website/ app and so as your customer service skills... most of client pay extra money to be treated good or at lest right. BTW this the first time that that I review an app or a service ! You can only imagine how horrible my experience was.

Starting over is fun!. If you agree with the title of this review, then this app is for you! Every time I viewed an option but decided not to pursue, I had to start over the checkin process. Including looking up my flight by flight number. Annoying. Trying to buy an upgrade? I hope you have miles because apparently paying with actual money is not allowed. Terrible app. At leas I was finally able to checkin. Well.... I think. :/

Lack of option to cancel a “think time payment”. There is a lack of option to cancel a “think time payment” so that one can make another think time option with the same outbound flight but different inbound flight, without having both bookings cancelled due to double booking of inbound flight.

Passenger Info Screen Not Functioning. Even when I am logged in, the passenger info screen that pops up when I try to book flights includes none of my personal data and won’t even let me add my Flying Blue number (All other SkyTeam partners are presented as options in the drop down list.) Weirdly, Flying Blue IS an option for “Passenger 2.” (But there is no way to access my profile’s “travel companions.” I used to use this app frequently and never had this problem until recently. Until this glitch is fixed, I’ll book with other airlines.

Not even half of what one has one to expect. You see a pop-up window telling you “Sorry, this function is not available right now” about 75% of the time: No remote check in, no seating maps available, no schedule updates, no… any of the functionalities you would find on the average airline apps out there. Mal fait quoi!

Latest update made this app even worse …. With this update 1.UXP Is not showed anymore under my flying blue profile 2. When trying view/choose seats you have to go through extra screens instead opening seat map in old version, not customer friendly and cost extra time needed …Just roll back previous version!

Bad app. This app needs to be improved. I book a lot through Delta and their app is amazing. When I travel to France and book through Delta but the airline I’m flying on is their affiliate Air France, I have to check in on the Delta app then log onto Air France app which does not pull up your booking confirmation. I have to find my flight confirmation # and add the Delta flight # and takes forever to pull up. Then I have to add my checked bags on the site. Horrible. Wish they would spend some money like Delta on their app.

Crashes worse than the Hindenburg. Trying to log in to get my mobile boarding pass for my flight and not only did the app take forever to download on WiFi (I’ll chalk it up to slow WiFi) but every time I try to open the app it crashes. Every. Single. Time. I just want my boarding pass for my flight, and even the Air France is unresponsive. My mom was able to get her boarding pass after a while but my app still crashes. Both of us are using the latest app version on an iPhone 15/15 Pro. Just let Delta handle our check in and boarding passes instead of sending us through Air France and their crummy app

Slow to load reservations. : Overall it’s a good reliable app. However since they revamped it some months ago it is very slow to load the list of reservations. Very annoying 10 second wait as this is what I do all the time.

Fix the latency. Je sais pas si le développeur lira une revue dans le store anglais mais bon, j’essaye… je suis membre Platinum de Flying Blue et j’espère que mon opinion vaudra bien quelque chose. This is overall a pretty good product and I like the new design that came with the latest releases, but the app suffers from serious latency issues. It takes forever to load content on flight reservations, which is so inconvenient while using on the go during travel. The KLM app has the same problem, which means the two probably share the same infrastructure. Please please please fix the latency on both apps. If you have to sacrifice quality and refinement of the design, so be it. This product serves frequent flyers with no time to waste. Function over form is key. S’il vous plaît et je vous en prie.

Not as bad as people have said. I just downloaded the app. Signed up for an account and downloaded my boarding passes all within 5 minutes. Maybe I got lucky but it would appear that they have drastically improved the quality of service through the app.

Can’t book flights. Every time I tried to book my flight it would be cancelled because payment didn’t go through. I used the website and removed the app and everything went through. Many times the app showed no return flights when there are always return flights from where I am going. It was horrible. I hope they fix this app.

Delta and air France are The worst airlines period. They trick you with cheap prices.I booked my flight in the 12 th of April 2023 , but They canceled my trip because of a technical problems in the plane . After letting us sitting in the aeroport of Raleigh-Durham for more than 6 hours. MY TICKET THAT BOOKED I DID PAY EXTRA MONEY FOR EXTRA LEG ROOM AND MEAL IN ALL MY TRIP. Plus more money if I want to cancel my return .They declined it and rebooked it with no extra things that I booked the first flight and no refund … I CALLED THEM THEY SAID YOU NEED TO CALL DELTA. I CALLED DELTA THEY SENT ME BACK TO AIRFRANCE…NO OPTION NO WAY I AM FLYING WITH THEM .Not only me MOST THE TRAVELERS THERE HAS THE SAME ISSUES ,ENDS UP WITH ME BUYING ANOTHER TICKET FOR MY RETURN .

Crashes and bugs. in booking search, trying to switch from Business to Economy results in crashes. Also, when checking the profile details, the screen goes upside down... Really poor interface.

Seems like they haven’t improved at all. Tried this garbage pile of an app 4 years ago. It was intensely buggy and difficult to use. Even basic things like logging in was an issue. Tried it again today because I have an upcoming trip. The app literally won’t even get past the login without popping constant errors and making you log back in again. Reading the other reviews I’m not surprised at their experiences. It appears Air France just doesn’t care at all about their customer experience with anything outside of the actual plane. It’s been years of issues and still no fixes.

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Disaster of an app. Why don’t they fix the app , it’s the worst

US $?. Tried to book using this but price defaults to US $, I Am in Australia. Even when I continued to putting cc details in, address still defaulted to USA, wanting a state, and wouldn't let payment continue. I then booked via website, strangely enough price was higher, even considering exchange rates:(

Notifications are in French. Notifications are in French and the UX needs work

Can't book flight. Can't choose the 'from' city when choosing flights!

No English language option?. Try as I might I couldn’t find the switch to English option. Perhaps they think everyone can speak perfect French who travels their airline??

Jamie Chen review. Lost my luggage on the 24/7/23 on the way to holiday, was unable to deliver to me and was sent back to Australia. Terrible communication about my lost luggage. Over 3 weeks with no personal items and a lot of $$$ cost for me, I would at least expect an UPGRADE on my flights home for the inconvenience.

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Ios exclusion. Politique RSE chez Air France?. Seule application qui oblige de disposer de ios16 ou supérieur. Les informaticiens d’Air France sont ils incapables d’apporter des améliorations à l’application sans exclure une part de leur clientèle ou est-ce par incompétence ? Incroyable que les 70 autres applications que j’ai fonctionnent sans encombre avec un iphone sur ios15. Air France n’a donc aucune considération de protection de notre planète et favorise l’obsolescence !!!

What!?!. Application not helpful at all when airline cancel your plane!!

Absolute trash. The only reason to download this app anyways is to get the boarding pass onto my Apple wallet. Nope can’t even do that because trying to do that will 100% of the time result in error.

Awesome Air France. I have been on several Air France flights and never once have I been disappointed. The service is exemplary, the food and drink are excellent and the flight smooth and on time. I always recommend AF to all my traveling friends and will continue to use AF for all possible destinations.

Great app!!. Simple to use, not overly complex. Enjoy using it.

A bit buggy. Luggage tracking worked en route from YVR to CDG but it did not work for the return flight. Flight data are slow to update. No info about baggage claim carousel number. Upon trip completion - the trip disappeared and the message says no previous bookings.

Well designed. Very well designed app, fast and intuitive. From booking to payment it is ver smooth. Good work from the consulting firm used for developing their app.

Nikel. Tip Application

Instabilité. Il est impossible de consulter les vols dans les réservations. L’app se bloque et plante. Décevant.

Ios16 is big problem for update. I can’t update my cellphone because I have iPhone 7 and I can’t have IOS 16 on my iPhone how can I acc my Air France app for see my reservation? It’s really ridiculous.

AF Reservation. Very simple and quick

Simple. Awesome app that is easy to use and makes travelling simple again !

Excellente application. Excellent, application facile à manipuler Merci

Promotional push notifications despite opting out. Despite unchecking the box for “promotional push notifications”, I still regularly recieve these. I have checked and then unchecked the box, with no improvement. This has continued for several months and not been fixed in any Air France update, and I am always running the most up to date official iOS app. Blatant disrespect of consumer choice to make more money despite a lack of consent to notify me, I can’t turn off all notifications for the app on my phone without removing flight alerts.

Impressive improvement..!. The App is completely redesigned. Inviting and very appealing. Easy to navigate and find all the features. Service onboard is very competitive thanks to well trained crews. The only aspect that requires attention from AF is baggage! It is still a complete struggle to deliver luggage to destination and in good shape! Despite the inconvenience of luggage’s handling, AF deserves 5 stars for the impressive improvements after COVID-19.

Nothing. Tried to change seats, slow and unintuitive, but got all confirmed, 2mn later, back to the same seat… and it’s not even the one I paid for when I reserved… navigation is at best clumsy… if not just a deep dive back to the first apps 15 years ago… lot of advertising for the city you are flying to… but the actual AF services… ? And there are technical errors preventing me to connect to the web site… no luck there either… Nothing to do with app but : ticket is modifiable for 50EUR, but not if you fly miles (nowhere to be fund one the small print… way to go AF, having miles mean frequent flyer doesn’t it ?

Probably useful if it was working. So far it's unusable. Keep getting errors that 'something went wrong'. You need to go back and forth 3-4 times to be able to proceed to the next step. And do it again.

Je suis pas satisfait. Bonjour Pourquoi vous changez le siège déjà choisi veuillez régler ce problème Mer

Bugs. I wanted to change my ticket, and it kept saying “sorry, something went wrong”! Even when I want to buy a new one, it’s still doing the same thing! So does the KLM app… I had to go to an agency to cancel my flight, because I couldn’t change things online! Air France, please! Pensez à réparer ces bugs, on gagne plus de temps online! Merci!

Gail. The app gives misdirection Says no flights available when you try to change booking to another date doesn’t matter what day or time you put in Try to confirm a seat app directed me to confirm below but there was no below given Tried using chat no one is ever available Ended up talking to a live agent on 3 occasions as app unresponsive

Cannot log in :(. Oops page missing, the developer responsible for this app should be fired.

Rotation :. Why is my AF app not rotating anymore even unlocked ?

Complexe. Ai eu besoin d’une heure pour compléter Beaucoup de bugs Impossible de scanner le passeport La petite roue a tourné pendant 20 minutes et j’ai perdu espoir Plus facile avant avec l’ordinateur On complétait en 5 minutes Parfois on est paralysé par ce qu’il manque un détail et difficile de savoir où sur un petit écran

Very useful. I found it very handy. Auto booked-in, and boarding pass issued automatically. Let’s you know when boarding happens and at what gate and tells you how far in advance you need to show up at the airport.

The Worst App in the 21st Century. Absolutely annoying, disdainfully laggy and horribly slow app. It’s an absolute nightmare and a shame for a top airline.

Deals point of origin. The app is good, however the deals in the home doesn't allow me to choose my point of origin, the full website does. So the deals on the app are not applicable for me.

Transition to payment. Poor transition to pay…I managed to book 3 one tickets and get a reservation number while only paying once.

Lien inactif. Je reçois un mail qui m'offre un surclassement. Le message comporte un lien censé me mener à une page web qui me fournira des détails. Je clique. Plein d'infos mais rien sur le surclassement. Frustrant.

Fare. Very frustrating bonding with Air France. Fares would not load. Was told it was a technical error and IT was working on it. Tried calling but agents do not have the same fare rates as online and can’t honour online rates. Tried for four days straight while fares continued to increase each day and called again only to be told the fares are not available any more and take several days to update online. Also, they said that’s why the technical issue is happening. Why not say fare is not available instead of an error message? Why not have agents honour online rates? Very frustrating.

Used to be great. It used to be amazing, but now it glitches all the time and sends me back to the beginning so will resort back to using the web page

Bug bug bug. L’appli n en finit plus de bugger. Tres frustrant car ca dure depuis des jours

Inutilisable sur ios17. Même après réinstallation lappli gèle dès que l’on va dans nos réservations

c est facile. tout se passe vite et simple

Super sauf!. Personnel de bord, personnel au sol à l’aéroport, tout simplement formidable. personnel souriant et à l’écoute. sauf! beaucoup de difficulté à rejoindre le personnel qui s’occupe des réclamations. Énorme problème de communication avec ces personnes-là. après un retard de plus de six heures. je n’ai reçu aucune correspondance de la part du département des réclamations. je dois avouer que ça me déçoit énormément.

Systheme défaillant. J’ai mis 4 jours à vouloir réserver et à chaque fois le prix augmente je suis vraiment déçu et le service à la clientèle reste a désirer , il faut vraiment revoir cela 🤬

AF est égale à elle même d’année en année. J’aime la qualité du service et des vols merci

Corrections à faire. La liaison d’une réservation ne sert à rien puisqu’après l’application ne fonctionne plus

Voyage. The Service Air France at the counter very very bad , I have never seen the service like this , we traveled together and we have the confirmation for number of our seat , but when we went to the counter get the boarding pass ticket they gave us separated seats, one seat row 31 and the other row 44 . I can’t believe if one day you travel just thinking before buy the tickets with Air France. Very bad experiences with them. And honestly that is surely the last time with Air France.

Food. Hi It’s time to upgrade your food selection in Economy . It was great pre COVID but we are finally through that time so it would be great if you could offer the gourmet menu again. We don’t mind paying extra. Just something to consider !

User friendly. Easy to navigate user friendly

Can t Update. I can t update bec I don t have the new I phone Air France should let us use the old version of App

Usually 5* but payment 3*. I like the simplicity and layout of the app, easy to find flight and keep a track of cost. But when I did purchase a ticket, it would redirect and not proceed. I had to refresh and it seems I have only been charged once, but that is not the time for the app to be redirecting!

Login Issue. Hi dev, can the app somehow use other (not Safari) browser window for a login? Safari seems to be the problem in my iphone as I can’t login in the app nor the browser in Airfrance / Klm. Any work around?

Login not working. Cannot login to your Air France account as the login link leads to “oops page cannot be found” error

Excellent service. Excellent service à la clientèle ainsi qu’abord!

Convivialité et praticité. Site web très convivial et très pratique

Nice app but annoying commercial notifications. The app is great but I sometimes get marketing messages as notifications, which is super annoying. I have turned off notifications for this reason which kinda defeats the aim of the app.

Air France Toronto to Charles degault. I'm Flying with my you son. The auto seat selector but us apart. Now I have to get this changed at airport.

Très utile et simple de navigation.. Bonne app simple et bien utile.

J’adore Air France. C’est ma compagnie aérienne préférée.

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Find a flight. I don’t like that you only show two connection flight. I know for fact Air France fly both connection. If I go to travel agency or other URL no issue dinging an Air France flight from IAD to Beirut. Sami mousa

You still can’t search for business class flights using miles. When you click “use my miles”, the app automatically switches to “economy” and you can’t choose any other fare classes. You used to be able to do that, but with the update from a couple of months ago there’s still this glitch. Could you please fix that?

Not even half of what one has one to expect. You see a pop-up window telling you “Sorry, this function is not available right now” about 75% of the time: No remote check in, no seating maps available, no schedule updates, no… any of the functionalities you would find on the average airline apps out there. Mal fait quoi!

Improved. Much easier to use the application.

American Navigator. I’m not high tech, so if I can navigate it, & choose seats, add my family companions, etc. you can too!

Incredibly slow loading. This is an app that people use to inform themselves about flight updates, but the app loads incredibly slowly and crashes constantly, so it’s useless and if anything it causes additional stress to passengers. How does a reputable airline not invest more in a proper app? This is basic customer experience.

Frequent Flyer number glitch. I’ve tried for the past 6 months on my flights to add my Skymiles frequent flyer number in the app but was unable to do so. Technical support was not helpful nor was customer service with this issue and I have alerted them every time. They are French so never seem to be working or available and unfriendly.

Prices different across devices. VERY DECEPTIVE. Prices are different when looking on computer browser vs. phone vs. tablet. Also, app *conveniently* throws an error when trying to book the cheapest ticket. It is deceptive and most likely illegal to show differing prices across different platforms. Classic bait and switch as others have mentioned. I have screenshots to prove this.

Language. Can’t change from French to English. How do I change?

Not user friendly complicated to navigate. Super cumbersome platform to use - it is hard to find where to type a confirmation number The upcoming flights are not showing automatically

Works well- Pick a seat, get the ticket on your phone. This app works well. I use it to review my upcoming trips, pick a seat when I want to, review my mileage balance and to get my eTicket!

I am very happy with the app. I use it several times every month and I am very happy with it.

Not Updating Flight Status. My flight has been delayed over an hour and the app has yet to update it. I didn’t get any notifications about the delay. Also, it didn’t allow me to check in or choose my seat before the flight. Frankly, it seems like it’s just frozen.

It’s ok. The app logs you out after some time, which is very annoying. I’d rather be able to log in and then use Face ID to get in. Other than that, the UI is decent and it’s fairly easy to use.

Could be more user friendly. And the website is just very slow at times…

Awesome App. This is the one the best app I have used from major international carriers. I use BA, American Airlines, Lufthansa. All are good but this is top notch. Seamless and very user friendly. Chukwuma Mojekwu

Passport issue. I added my Passport by scaning it and have to edit expiration date, so I did. Then after plying with this app I went back to check my Passport and the expiration date was wrong again. So I fixed it. But then the date vent back again. Is this app a joke?

I love Air France. Nothing compares to Air France. The attention to detail, the cool camera views of the flight from the outside cameras, the food… just incredible!

Bookings. Fairly complicated, takes forever. Plus the phone number given is not in service. Way too time consuming

Necessary for air france but crappy ergonomics. The app used to be good. Several updates later, it doesn’t keep you log-in which is a pain travelling abroad when there is a need to access your boarding pass quickly, the cool statistics features no longer work (error connecting verified on several users and phones). IT of Air france needs to step up its game.

Fix the check in process. Entering US data do travel for a family of four was brutal. Having to enter to same info again and again is lazy UI and having to figure out how to trigger all the required info was just plain poor QA.

No Trip Notifications. This app like other apps have a big design flow, they do not provide a 12hrs and 24hrs in advance trip notifications to their travelers who have their itineraries booked in their apps. A mayor flow, as companies can send so much junk as notifications they should incorporate these reminders as a critical important design improvement.

Mr. Richard Rodgers. It took me 2 devices, 3 browsers and an obscene amount of time to complete the purchase of one overpriced round-trip ticket. It’s not the first time, but it might be the last. British Airways is always a much better purchase experience-mostly because their website and mobile app actually work.

This app makes everything very easy and you can choose your options which is very nice. 💙💙💙

Terrible app for booking flights. Tried to book two separate itineraries for my daughter and I, meeting at single US airport and then flying out together for the overseas leg. What a disaster! I was always choosing Premium Economy and would default, unbeknownst to me to economy. So now they have my money and the flights are jumbled. What a mess!!!

Not working. There is always bugs that prevent me from completing my booking. Iam using iphone max pro ios 13. This problem doesn’t exist on my other iphone max with same ios 13.

What a shame!. This is a black eye on Air France standing. While all their competitors have 5 stars reviews apps, Air France is not able to afford a technical team that knows what they are doing! I’m locked out and they are not able (though they pretend “success!”) to e-mail me a reset password! That’s the fourth time I try that sorry App and the fourth time I delete it!

Not very user friendly. Possible this app works well if flights don’t change? But we had a few changes to our itinerary (due to Air France and partner Delta) and then we found the app horribly confusing for managing the itinerary and checking in.

Love Air France!. I really think that it is one of the best airlines. I find the service in Business and La Premiere to be exceptional. Gray quality food and drink on board but mostly classy, warm hospitality. The crew is fantastic.

App is fixed!. No longer need to upgrade to iOS 16.0. Thanks for fixing your app so quickly.

Lots of Bugs. The app and the website do not work for checking in when there is an international flight with Covid information needed. Please fly with another company as their response times are also very slow. Whatever response they will make to this review is also false as they want to do damage control

Keep getting logged out with the last version. Have to recreate a new password every time. How annoying and unprofessional

Mr D Eastwood. User-friendly site, easy to book a flight for a family member joining us on previously booked flights

Getting better but still buggy. Delta is my standard for airline apps. AF is pretty good, but buggy for a few reasons. I will start with a note that I prefer the app experience over the website experience for managing existing bookings. - The app logs you out after every session. You need to re log in each time. - Several critical features (seat & meal selection for example) are web based experiences that appear to be I-framed into the app. So they don’t work seamlessly in the overall experience It’s a mandatory for AF fliers in my opinion, and it works - but it could be better.

Awful. It just doesn’t work. Throws errors all over the place, doesn’t show you information, asks you to reenter information you already entered... Appalling. If you’re lucky some things may work. The website is in the same state, so sometimes I’m not able to check in ahead of time.

Needs updating. The site is too slow. It need to update faster when changes are made.

Great app?. You take care of us with updates before, during, and post flight. Thank you!

Information input. Currently you cannot enter personal information in your profile. Also you cannot add a passport or payment method. When you try a red x appears and says "Error" "an error has occurred during the process of your request"

Calendar switches back to economy from business class. It switches you from business class to economy class so be careful

Insanely bad app. This is one of the worst airline apps I’ve used. The app always crashes or gives me errors, it’s basically impossible to do simple tasks like checking in or changing seats. I always end up having to do it on the website. Huge disappointment.

Latest update 7.9.0 does not work on iPhone X. Glad I’m not traveling right now. The latest update 7.9.0 opens up and immediately closes down, on my iPhone X. Not nice!

Booking painful. Everytime you try to book a ticket the app selects the day before... if you dont pay attention you end up flying on the wrong day. Carte jeune is not clearly mentionned as mandatory when buying jeune tickets... and when you try to change a jeune ticket it gives a wrong price... lot of work to do to make it a good app

Worst Airline App. Major issues with this app: 1. You can’t view seating or upgrade 2. Check-in won’t allow you to check in until you re-enter all your contact and document details. 3. After entering and saving details, the app continually loops back to the same page when trying to continue to the final check-in process 4. Personal profile details can be updated and entered but not saved. Upon saving, the app gives an error. 5. Trying to enter and pay for baggage, the app allows details then errors when trying to save I really expected much better from Air France :(

Awful. Not enough space to write how awful an airline app this is. I’ll just point out that KLM’s app has a rating of 4.0, while yours has 2.7. Why not choose to be humble and replicate your sister airline’s app? 99% of app publishers wouldn’t hesitate one second if they could improve their app score by 1.3 overnight

Buggy Buy with Miles experience. I don’t totally understand “The API has neither a response or a request” but I’m simply trying to book a ticket using miles and it’s incredibly difficult to use the system.

No boarding pass. Air France has the best UI design of any app. That said, the UX falls short on the most important : for some reason didn't give us a boarding pass, making us waste time at the airport. The same trip I got boarding pass from Lufthansa and Air Canada.

H Keith Hildebrand. Air France did not recognize Delta App, and when I tried to create a Air France Account, it redirected me to KLM, which I already have an account for, but would not recognize the Air France Flight. Also, when checking in, would not let me continue without destination address, but would not tell me it was missing until I clicked on documents three times.

Worse. Very very very unprofessional mobile app I have seen in my life after you find a flight there’s no where you go to make to the purchase

Easy and convenient. I like the app interface which is user friendly and matches dark theme on my phone.

FiX issue with API, cannot check-in online. French citiZen, green card. cannot check in online to US (used to, and am Flying Blue Platinum, have done this about once a month for years). error is “you need an esta” - i dont, and i have entered greencard info. btw, at airport checkin, they need to delete all the info and start over to make it work. if i cannot check in online, AF, you’re toast: i’ll use Delta and BON VOYAGE. fix your app!