Nagi Elmasry - Fantastic resort, second to none management and customer service
Simply put, look no more for a resort in Sahl Hashish. Stay here and you will be treated like you are the only guest. This resort boasts five restaurants serving delicious food. International, oriental and Italian cousins are all available.
Hats off to Mr. Mostafa, the assistant Reception Manager. You will find him in the reception. Actually he will find you and greet you with a great smile and will make your stay pleasant. He gave us a quick orientation and made sure that we get the rooms we liked. He is the right man to take the “ice” out of “service”.
You will find Yoga and Zomba classes by trained professionals. Nightly entertainment is by highly qualified teams. Fire work shows fly boards, DJ. Alas too much to mention. Golden Buddha is a night club in the same resort with great atmosphere.
I can’t say enough about our satisfaction with this Resort especially with Mr. Mostafa.
Congratulations for a job well done!
Disgruntled Sohnrey - Comfort Inn and Suites
We won’t ever stay here again. First off, I reserved a King Suite. They gave me a double Queen. I called the front desk and the little gal lied to me about the computers going down , so she couldn’t check. She then said well, you paid so your problem. Ok, so I check the room. We have a broken main outlet ( exposed wires too) and the three outlets on the wall were out. Major OSHA issue. I go in person to the front desk to change rooms , since now they put a room full of partying neighbors next to us.
Now, I’m getting the room we originally reserved ( really).Our 2nd morning, No water ( the water pump is broken). Now we have a toilet that filled with dirt and sediments after it was fixed. We leave and return to no maid service was done to clean it, no fresh towels, no room coffee given. Simple things I paid for. Had to go find a maid cart and replace everything myself, since that what the young man at the front desk said to do ( another really). I also was also shocked to come upon a manager being very rude with her front desk person while the lobby was filled with patrons waiting for their bagged breakfast like she couldn’t put the customers first. In all my years of hotel stays, this by far was the worst experience ever. I’m getting up in my years and had a tough time changing the rooms by myself, hunting down towels and coffee , going to the front desk for way too many things. Oh, yeah they deactivated my room key. Had to fix that too😢
GajSuntra - Booking is a fraud
My parents made a reservation at a hotel in Winchester, England, then cancelled on time to not get charged, per the terms of the reservation. They received an email confirming it was cancelled and that no charge will be made. To their surprise, one week after the cancellation they got charged the full amount of €240 a night. Then the nightmare began. Calling booking customer was a horrendous experience. Every person picking up the call would tell us a different story. They would say they did not charged it, or that it corresponded to another reservation (which it didn’t), or they would acknowledge it was a mistake and that they had to wait. We also called the hotel which confirmed that on their end they never charged us and therefore it had been Booking making the charge. After one month of about 17 calls with Booking customer service and sending bank documents to proof that the reservation had been charged to their bank account, finally my parents bank was able to present a complaint to Visa, providing all the documents, and they received the refund that Booking would deny them over and over again. This was an absolute fraud on the part of Booking and my family members and myself will never use this app again, period. There are lot of people in travel forums sharing similar experiences. Bye bye Booking.
Fcbsdukes - Reservations not accurate on arrival
Apparently according to the hotels they never received all the information for my rooms. First one had been confirmed on the way 3 times. Worked out in the end. The second had nothing correct & blamed this booking site. I’ve allergies ruined the evening & we didn’t stay an extra day because nobody cared. They made it seem like they jumped through hoops to make me comfortable They did not I’m allergic to down removing it doesn’t remove all the presence of down Zyrtec & epipens later I was still not well the next am. At first they had 2 King rooms on different floors I booked 2double bed rooms next to or near each other Traveling with elderly parents. Then said we’re going to get you 2 new rooms I was waiting in the courtyard we put our stuff back in the car It took way too long. Went to dinner & found out on our return they just removed the down bedding. No manager. Nobody cared. And I reserved with breakfast & had it printed out. They wouldn’t look & said they didn’t have it down. What a nightmare. Double Tree in Gainesville. We would have stayed another night there. Next time we’ll choose a different hotel directly.
Do Pangea - Usually my go to app
Overall the app is pretty good, there are just a couple of things I wish would be changed. First, a lot of accommodations (especially in the US) charge a security deposit. It’s almost never easy to find out how much it is and it can even cause a cancelation if it goes over your card limit. I really feel security deposits are a form of age discrimination. What I would like is a way for the app to filter OUT properties that charge a security deposit. This would show age discriminating businesses that we won’t tolerate it. Secondly, again in the US, it doesn’t show the taxes until you’re on the last page to book. It makes properties seem cheaper than they really are. Booking even in expensive countries like the UK can still be cheaper because it’s difficult to find something affordable and safe in the US. Some of these things may be difficult to change given how unfriendly the US is towards its own consumers, but I overall love using this app and hope they can do something to punish age discriminating businesses and help save us money when booking domestic.
And M not happy - Terrible customer service!
Last year we had a trip planned in March, flying out 3 days after the pandemic started. All of our travel plans got canceled so naturally we had to cancel the hotel room we booked through your app. We were told we could not cancel and get a refund, but instead could inform them of when we planned to travel again so we can change the date/get a credit. Now that Iceland has opened back up (this is where we had our hotel at), we rebooked our trip and called Booking to get the credit for the room. We were told today that because we did not call them to change the dates prior to our original hotel booking (March 15, 2020), that our credit was no longer active and there is nothing they can do. They told us to call the hotel but when we did, they said Booking never gave them our money and that we have to resolve it with Booking. Basically you all expected us to magically know when we would travel again 3 days after the pandemic started so now we are out 3 days worth of a hotel. I’m extremely unhappy and cannot express to you enough that I will not be using Booking in the future!!! You have stolen our money and that’s all there is to it.
Kahunahammer - Please post warnings!
We do not live in a state that is running in fear from Covid. We have not had to deal with masks for over a year and a half. So we were a little taken back when we got to the hotel and had to mask up. No big deal, I carry my Shaun the sheep mask with me. We are also greatly disappointed that nowhere on the app does it disclose the yuge number of amenities that were not going to be available. That’s a yuge selling point for some people. Not whether or not I am forced to wear a mask, could care less. However nowhere did they check our temperatures, ask us any questions in regards to our health. They did not make us wash our hands or use sanitizer, but we had to have the mask on! Let’s get back to the truth in advertising part for things that you pay for. Greatly disappointed about the pool being closed. Have you done any research in the area of chlorine and Covid? Because your paper masks are far less effective then hand washing. The three stars is for the staff they were great. The two missing stars belong to ownership.
Alisha Saunders - This app almost caused us to lose our vacation!
I have used this app twice now! The first time in 2021 and had no issues with it. They took out the money right then and there, everything was done and paid for. Good to go. We just came back from a trip 2022. But the day before we left, the owner of the resort calls me to let me know my card didn’t go thru. I explained to him I had already paid for the trip months ago when I booked it. I’m not sure if they just preauthorized the money at that time or what. Because after I booked it, it showed to be deducted from my bank account. Then I went back to my previous months statement when the owner called me, and sure enough. It was never taken out! (Which is kinda on me, I should have paid more attention.) but it did show it was taken out the day I booked, so I never thought anymore about it! We were able to go, no thanks to booking! I should have just stayed using the AirBNB app like I normally do, and that’s what I will do from here on out! I do not recommend this site at all! I have already deleted my booking account! So deuces booking! ✌🏻 you’ll never see me using you again!
Yoi618 - Great location but not what I expected.
Not what I expected for the price we paid. The hotel is in a great location but could use some upgrades and better housekeeping skills. The room was spacious but not as clean as it should be. The bathroom curtain was white with some gray stains which showed it had not been properly watched in a long time. The bathroom sink had some yellow stains in the corner and the toilet paper holder was falling off the wall. This one had a whole right next to it that was never patched up and the footboard needed some real good cleaning as they were gray instead of white. I spoke with the front desk about it and they sent the housekeeper to clean the room but everything I mentioned was still the same when we got back to the room. You could tell they switched the bedroom sheets, replaced the towels and vacuumed the floors but nothing else was done. This is the first time I experience anything like this in a hotel and it was a shamed. The food is also over priced.
I was only there for two nights and didn’t want to make a big deal about the cleanliness of the room but unfortunately, I would not be staying here again.
Jerryd180 - HORRIBLE EXPERIENCE DO NOT STAY HERE!
Run fast the other way!!! This hotel needs to close down and have a total rehab. I don’t mind older properties if they are kept up. This hotel has lots of deferred maintenance. We asked for a quite room. We were given a king room that faces Canal Street. First mistake! The road noise, vehicles honking, people screaming, sirens all day and night, and some dude on a megaphone for hours at a time preaching. This is definitely not a relaxing hotel. Once you wade past all the homeless people you finally get to the front doors. There was a security guard on call at night but he isn’t checking anyones id or proof you are staying here. Once we get to our room it was awful. The drapes are stained with brown spots all over them. The carpet is stained. There are ants crawling on the bed. The bed frame has iron pieces hanging out and my wife cut her shin. The bed cover is ripped to shreds. No blankets. The front desk does not answer the phone. The commode was broke. Mold in the shower. Air conditioning return vent is filthy. The positive are location within city and air conditioner works great. DO NOT WASTE YOUR MONEY ON THIS RUN DOWN HOTEL. For $900 for 3 nights, we were definitely ripped off.
DNGKATG34 - Great stay for a great price
The check/check out process we so easy. Rooms weren’t anything spectacular but they were spacious and got the job done for our home away from home for 10 days. The beds were SO comfortable. 2 pools on site. Hotel is in a great location with in walking distant of some restaurants/activities/shopping areas. Super convenient that it had a “convenience shop” in the lobby, as well as an arcade, breakfast restaurant, and lounge/restaurant. About 25 minutes from Disney and 10 minutes from Universal Studios. It has a free shuttle to Universal which we definitely took advantage of. Staff were all nice. Will definitely book again if ever in the area! Literally the ONLY negative of the stay was the 2 story part of the hotel we stayed in didn’t have an elevator and we were on the 2nd floor. Slight inconvenience but nothing worth rating the hotel any less than 5 stars!
Prairie Pug - Amazing Books!
From the beginning, this app, even within context of changing infrastructures, within networks, and all of us with individual security challenges test our patience I knew something was different immediately in the software design of this app.
That is, I have often felt I was falling between the cracks in apps in the last 2 years, so was this skeptical of one that would hold so much info ( safety, financial) and transport hotel details of a reservation. But, it does, and so seamlessly set up my personal and business accounts (and led me thru process of organizing my 'books') in just making a travel plan that I was unaware of all the gains until now.
The ease of use, for those of us with little or waning patience for glitches, 'fear of losing things' syndrome is great...hang in there thru a 3-4 bookings. it will all start appearing, syncing, all history intact, etc. My hope is (once again...) restored!!! Beautiful.
Nancy Broda - Roadway Inn- North Miami on NW 167th St
Absolutely the worst hotel experience I’ve ever had and I’m 62 and travel frequently. I was there 5 days... the police were there multiple times, vagrants were always around begging money, the elevator was broke down for 2 days, the halls reeked of pot, the room was filthy, we were moved 3 times because the toilet was not working, the carpet was filthy, there was black mold on the ceiling, the air conditioner rattled , the shower barely worked. I paid for my stay in advance so I was stuck. My daughter and her family stayed 2 days and left and found another hotel. Today when thankfully I checked out, the elevator was finally working, there were 6 guests with luggage on the elevator when the rear door opened and a housekeeper with a cart and vacuum forced her way on the elevator pinning my 11 year old grandson against the wall. We all tried to tell her it was too crowded, she pretended she didn’t understand English... I later heard her speaking fluent English. Ironically, I had to wait to get my cash deposit back while someone inspected the room. What a joke. The only reason I gave that dump 1 star was because it had a bed ( with stained linens ) and a roof.
HARLEY TOOCUTT QUINN- JOHNSON - Savoia Johnson
I love everything about this place and I LITERALLY MEAN EVERYTHING !☝️😫 from the beautiful clean fully loaded house to the breath taking ocean site ! Like you literally take 8 steps out the house and your feet is in the sand and the view and vibe is taking your pain and stress right away ! 🥺🙏♥️ I loved everything I slept so peacefully 🤦🏻♀️ and they even had items in the closet for the beach such as children toys 🧸 and beach layouts ! 🏖 I definitely will be renting again and definitely would give 6 stars ⭐️ if I CAN ! let’s not forget the $200 dollar deposit they gave me back literally I’m 24 hours 🙏 not 3-6 business days , (24 hours) ! Which was definitely appreciated because it help save me from coming out my pocket for extra expenses while I wait those few days so I really do appreciate and thank you guys SO MUCH I promise this was one of the best birthdays EVER 🥺☝️♥️🤲♥️🌎
Datjushappend - Outstanding location and service
The room was large and appeared even more spacious with the tall ceilings. The view from our first floor room was amazing. Very large windows and remote control blinds made it all the better. The bathroom was up to date and clean. The bed slept well and I would rate it above above average. The addition of the included mini bar was a nice touch. They restock the wine, water, coke, diet Coke (Coke Light), Sprite, beer, and peanuts every evening. I never heard noise from the nieghboring rooms. The location was central enough to get around easily. It is only an eight minute walk with luggage to the central train station. The staff was welcoming and accommodating. I had but two complaints. First, the water in our shower and one of the double sinks in the room had a drainage problem. They backed up very quickly. The tub and other sink did not have the same issue. Overall, I would say the hotel was the best I've stayed at in Amsterdam.
This is a Scam, and costly! - Extended stay in Tampa Fl
My check in time was supposed to be 3 pm and I got there at 4:30, I still had to wait sitting in the lobby for another 10-20 min waiting for her to give me a room number but a man walked in behind me to check in and she gave him his room and he did not have to wait. I booked well over a month in advance requesting a bottom floor and got a 3rd floor room. The breakfast was nothing like it said had coffee and granola bars really disappointing! They say they are only 2.6 miles from the stadium and they are over 6.6 miles away!! The person checking us in seemed very rude and not very friendly at all!! At check out the lady was leaving the lobby briefly asked me what room and said fine and walked away not sure if I was supposed to do anything else instead, I really hope it was fine because there was no one else around to ask!! Was very disappointed and the facilities was a big let down!!
H Mir Zaman - Flora Barsha hotel
I stayed at the flora Barsha hotel in Dubai from
June 30th till July 6th, 2022.
It was a very pleasant stay starting from
Checking in, I had request an earlier check in as I was coming in the morning. They let me check in at 10:30 am although the regular check in time was 2pm.
The receptionists lakshmi and Manas very helpful and professional.
The room was nice and spacious, the breakfast had nice variety and the house keeping guy, Saurabh always had a smile on his face. He always clean the room and make sure we had enough water, and our coffee and other things were always filled. Very kind.
I had a car so basement had lots of parking available. No matter what time of the day I would come. One day I left my car light on and the front desk called me to let me know that my car light is left on, that was so nice of them. Otherwise my car battery could have died, in this hot humid July month.
When it was time to check out, my flight was really really late at night, and they kept my luggage for good 10 hours with them :) it was so easy.
There was a small hair Salon on ground level where I went for blow dryer twice, it was so convenient to have a salon at the hotel site.
One day I used the serenity spa and had a massage done, it was really relaxing.
Overall I would say, it was 5/5 experience for me.
Nicole2687$ - My stay at the Drury Inn in Greenville
First off,I love the location specially if you don’t feel like driving long distances for the most convenient thing’s! It’s great restaurants near by, you have Walmart down the street. I had a king suite room! I love love the amount of space of the room! The room had a hallway from the front door to the bedroom it self. The bathroom,I kid you not you could have a party in the bathroom if you wanted too! You didn’t feel so closed in, in the bathroom you had more then enough room! The shower was bomb,It was a walk-in shower which I love! I love the location of my room, I loved being in the corner. Everyone was friendly, and very homey. Even with this pandemic going on, they was well organized. You didn’t hear no loud noise while trying to relax and sleep. The tv was very decent, had good channels. I was dere for four nights,I can’t wait to go back!
Whereismare - Gorgeous but out of the way
It was not near or convenient to anything. When you look at the map you think “oh its in Jimbaran so it near...” as there are many great things worth seeing & experiencing here in Jimbaran or Uluwatu area but its quite far from anything due to the windy roads. You have to hire a car —no taxis available from here —and you are at the mercy of whatever they want to charge you, even to go 5 minutes down the road to the closest restaurant. I’d recommend stYing here for a night and enjoying a full day relaxing by the pool and taking in the views. The dinner at the restaurant is quite good and reasonably priced for the portions and quality. Then, after enjoying your time here, find another location for site-seeing the rest of Bali as this is not a convenient base for going on excursions, shopping, dining, etc. its gorgeous and inexpensive for what they offer—this makes it a great value, but its too far away to enjoy anything beyond this property itself.
Dabate074 - Awful customer service And bad customer relations.
I’ve used boooking several times in the past without problems, until recently. It was my birthday and wanted to celebrate with my girlfriend. I went on the Booking app to find a Jacuzzi Suite and located one in their site at a Holiday in express and Suites. Drove over a hundred miles to this hotel that I reserved And got to hotel. Checked in and went up to room only to find their was no jacuzzi in room. Called front desk and was told that they didn’t have any rooms with jacuzzis, and that I would need to talk to manager in the morning. Talked to manager at checkout and was told that They are not going to refund me at all because it’s not their fault, it’s Bookings fault and I had to call them. Called booking and they said it’s not their fault either. So I guess it’s my fault that I was lied to and lured into a hotel for something I was promised and paid for but didn’t receive.
Beware of Booking. Com as they will not stand behind anything, and don’t care a lot guest relations. Again I used them to book many times in the past and will not again and suggest for your sake you do not either.
Vivian800120 - Cancel experience very happy
I am very appreciate the hotel for their understanding and supportive staff that make things easy. We booked our family trip in March, unfortunately my daughter’s visa got some problem and stuck at Iceland. My husband needed to fly there to help solve the problems. But it’s too late for us to cancel the reservation just three days before we check in. We called the hotel staff, they are very friendly and thoughtful, they waived our cancellation fee. It’s very pity this unexpected situation happened which ruined our family trip after such a long time we looking forward. But we are very lucky to have a very good experience here to figure things out. We definitely will back soon when we have holidays later. Thanks so much for all the staffs who put their efforts on to help us out. Thank you very much!
Raqueljmm - Not for hotel payments on behalf of someone
I’ve had the same problem three times during the last month. I’ve tried to make a reservation on behalf of my parents three different times in three different properties and countries. The problem is that Booking does not clearly specify that you’re not paying but just reserving, and it is a "pay at the property" kind of deal, but they keep your credit card on file just in case. My parents don’t have the resources to pay at the property which is why I was using this service. At the moment of their check in they’re informed that they have to pay there, so I decide to go through Expedia instead and cancel with Booking which of course says, there’s a cancellation fee that I have to pay. My dad asked the manager of the hotel and they said their hotel does not have a "cancellation fee" even though that’s what Booking said and probably will charge. What a waste of time.
If you’re the one traveling and paying for yourself at the property, it should work.
Jblessike - Friendly staff, great accommodations
From the beginning at checkout, to questions, to the restaurant staff... everyone was helpful, cheerful and happy! The rooms are a bit small, but we only rested and got ready in them so no worries. The beds and pillows are so comfortable and rooms were clean. The restaurant is currently only serving breakfast, the staff was attentive and pleasant. Could use a lot of upgrades, but was roomy and food was decent. (Not free). The Splashatorium was a good way for the kiddos to wind down. Not really big or much to do. It was just the one slide, pool, and hot tub.... like I said good way to wind down and chill. Make reservations for the splashatorium!!! We made reservations a week in advance do to my research and looking at reviews, otherwise I would not have known. We had no where to sit or put or things, I would recommend that the resort supply enough sitting for the amount of people reserved. All and all a pleasant stay.
Ms. Mila - I wish i could give it no stars
The rooms were dirty. Yes the floors were sticky in the hallway. The room was without light bulbs. One chair was so dirty. The housekeeping staff turned it over on the other side. However that side was dirty as . Not one time did the manager come to talk with me. We looked at 4 rooms and still had to stay in the first dirty room. The pool was cold. The housekeeping didn’t give us fresh sheets. They just made the bed. They didn’t bring fresh towels. We had to ask for them. Then when we asked they didn’t bring them and we had to call again. The walks in the room was peeling. The bathroom walls were cracked. One of the rooms I looked at the door to the room looked like it had been broken into. When the person came up to look at it they didn’t even say anything other then that’s not a hole. Then on the 2nd night there was a room with 20 kids in it. They kept running up and down the hallways being loud. Then they took over the pool. The breakfast was not fresh. I ended up drinking spoiled milk. I complained and all i was offered was $44 for my trouble. That’s not even enough. This hotel is not worth the money.
K_melnyk - Kind of pricy for what you get
This accommodation was more like a bed and breakfast (except without the breakfast) Beds were not comfortable. One, the hide-a-bed was a thin mattress and my son woke up with neck and shoulder pain. Queen bed was a mattress with memory foam on top. Wi-Fi worked only sometimes. Hot and stuffy in room but Xavier brought a fan which was helpful. Only one faucet worked on sink with lukewarm water and shower was not so great, but had nice hot water. Also, no fridge, microwave or anything. Parking was about 1/4 mile away and an extra $10-$15 a night. Xavier was very trustworthy and helpful and gave us good suggestions where to eat, etc.. (The reason for the 3stars otherwise I would give it Just 2 stars for comfort). He was also a good communicator and responded to texts and requests promptly. This place was close to the center and seemed to be safe enough with double locked doors. All in all I felt like we paid a lot for what we got compared to other places we stayed in MX though. Be prepared to pay for your stay in cash (pesos) too.
Erwinmac - Great Showers!
The hotel was near a new mall. The room was small but clean. We stayed for 13 days. On the 3rd day, a bottle of perfume was taken out of the room when they cleaned it. The front desk was notified and they said the cleaning crew knew nothing about it. Nothing else done about it. Use the room safe as the cleaning staff may not be trusted. The bottle of perfume was not high in value but still bothered my wife because something was taken out of the room. No manager came to talk to us in the next 10 days of our stay. Another thing, we received 2 card keys in the beginning of our stay. One cracked and did not work when trying to open the door. I alerted the front desk and they said they will replace it for 200 pesos as “all room cards are inventoried”. Such a valuable piece of plastic... We continued to stay there as we were already charged for the entire stay. Flip a coin when deciding on this hotel as they seem to be customer friendly until a problem arises. The only real plus were the showers.
Dnhdhdhdbdh - Beautiful bright and spacious apartment
We stayed in this bright, colorful and spacious apartment for two nights during a layover. Excellent communication w host. They were very accommodating to our needs and such a large space could have included others! Great kitchen full of cute cups finishing etc. Only concerns for us, but maybe not for others is that the wi fi only worked in the dining room. If people needed it for full apartment may be an issue but was okay for us for a few days. Another issues for some could be the stairs. We needed to walk up four flights but some who have medical issues could have a problem with that. People need to remember too that it’s in the city so they will hear the metro. Not an issue for us but could be for some. Overall a beautiful place and allowed us to store our luggage while we wandered the city and gave great recommendations for local food and attractions.
Kmq1031 - Great location and wonder amenities
This apartment was one of the best apartments we stayed in during our 2 week tour of Italy. Two separate bedrooms for a family of four with a nice size kitchen and living room area to relax in after a long day of walking. They had a washing machine ij the bathroom and a drying rack which was great to have clean close for our next city. The air conditioning units were wonderful and kept our rooms nice and cool after the heat wave we experienced. The host was also very friendly and attentive. Would definitely return. The location was amazing too.
Across the street from the stone paved road down to the Ferry station (less than 5 min walk) and a 7 min walk to the right of the apartment building was the train station. Really could not be in a better location. All of the restaurants were just 5-15 minute walk away.
Sweetbeats33 - SCAM!
Update: Customer service is useless. They don’t want or even try to help you because it’s not in their best interest. Their Deals are no better than Priceline etc. The travel credits you earn can never be used because there is no way to apply the reward on the app.
I called a rep about an issue with the hotel I booked. They handled it worse than a 5 year old. I guess British/ European people are a bit odd. Why this woman said what she said is inexcusable and definitely not proper customer service. They will not help you if you need it. Try another hotel app. The app gives you errors when you try to claim you $50 rewards. I wonder if people ever get them and use them successfully. I find it really hard the people in Europe do not understand the English language. I think they purposely try to act confused to avoid taking any responsibility. These people are a complete waste of time I think even a five year old in the United States could offer more customer service and these people can. They are truly a waste of space in the customer service industry.
Heavens Daughter - Very Happy with Service
From the time I came in to check in we were accommodated. The rooms were beautiful but they were not connected rooms. I noticed that my room was a connecting room to another room. I asked the front desk if that room was available and it was and they switched it immediately. When I checked on that room I noticed that it did not have a fridge (neither rooms did). Well when I went back to the desk they accommodated this request immediately too (he called in front of me for them to bring one up). Then I had a problem with signing into Wi-Fi. The front desk immediately stopped everything she was doing and called whom ever she needed to to fix the problem. Not to mention what she was doing was more important then what I needed her to fix. Great service and very clean too.
Ms. Patti Estatico Harrison
NomadCliff - Very Disappointed Considering Price
Very disappointed considering the $300 per night price tag. (1) Arrived the first afternoon and given an expansive menu down by the pool but told “only pizza and hamburger” available. (2) I told the front desk that evening we were looking to drive to a place that had shisha and they said, we have it here but you have to smoke outside (and it was chilly). I said okay…so we drive and bought sweaters and came back to the hotel. Told hookahs were available until midnight. We went and showered and returned at 9pm only to be told “no hookahs” maybe tomorrow. (3) started moving around about 10am today. At 12:00 for hungry and told once again only pizza and burgers at the pool area and no food until 1:00pm. No food anywhere on the property.
The room was extremely small. We had much better accommodations and service in Sharm El-Sheikh. Never returning here in the off season and never coming to this specific resort again. Rooms in Sharm were also half the price.
If you are going to close the resort for off season…just close the resort.
Itsmytime.jp - Incredibly courteous and helpful staff and team along with great location
The Oakwood has really gone beyond my expectations. I was originally going to check in at the Marriot since my brother was getting a room there; but instead I decided to next door to the Oakwood and I was not disappointed. It was 15% savings with a studio room upgraded to a suite by the fantastic fellows at the front desk. The rooms are very clean and modern along with large fridge and full kitchen. Beds were very plush. The gym on the top floor was well rounded and fantastic along with the steam room. I did laps in there rooftop pool which was very clean. The hotel is connected to the mall and the shopping was also very good and convenient. There are about 6 restaurants you can choose from here and so far each one has been good. You will feel very welcomed and have everything you need and then some at the Oakwood.
Mardigras13 - Trying to play in VEGAs - not working for them
Ya. Umm. Find a new in house management and marketing team.... Front desk manager should not look like a peep show girl with a small silver bow in her side part unless at an adult only restort 🤔
Coming from Park City Utah and knowing what the resort is like there—— No COMPARISOn - never staying at this Las Vegas property again! I’m sure this is not the atmosphere you would like to use for carrying on such a reputable establishment
As a guest——Know resort fees are better covered in properties in Las Vegas that have fresh drinking water service at the pool..... Serve room service with water included.... (not upon request) ..... When going GREEN - don’t place the offer on the desk and hard to see —— use a tent marketing strategy in the BATHRoOM——Oh and coffee in room makes most excited!! Not included??? —- !!! AND when the pool is closed in April, don’t use internet, fitness center (not used) or TOLL free calls be obliged to waive the resort fee when addressed in this situation.
Dashpromlgyo - Chic Royalton
I checked in here on Friday and I hate every minute of it.I paid for a luxury room what I got was far from that my first room was room 5111. You can tell the room was hit hard during the flood it has mold everywhere. I requested to get moved because of the awful smell in the room and breathing was impossible. When I called to complain they just hung up the phone. The first room we had had fresh cut fruits and a bottle of wine nice presentation but we could not eat anything out of the moldy room we finally got moved to another room that was not luxury with two beds instead of a king bed. Spoke to a supervisor who gave us reservation to a Mediterranean restaurant which already came with our booking lol.. I have requested to be moved to the diamond room and offered to pay more the hotels has refused to grant this claiming they are all full as I sit by the pool and see empty rooms. I have never felt the need to write a review but this is the WORST hotel I have ever stayed in can’t wait to get home absolutely HATE IT unfortunately am here until Wednesday hopefully someone will make this right but I highly doubt it
Dwazmin - Bad service and charges for cancellation that weren’t even booked within 24 hours
First off me and my husband were told that we could use the military discount on the app but when it came to it nothing showed up to put in the military discount information so they lied about that and we were left with an over bearing price that was more than the original price the hotel website even offered then when we tried to cancel the reservation we assumed we wouldn’t be charged because it was barely even 10 minutes after booking even though they have a 24 hour policy on bookings, which we tried to get the charges waived there was difficulty to get into contact with the customer service manager because there needed to be a “third party” to speak to us on the app but they were saying that there was nothing that they could which already goes against their policy. So we ended up having to keep the reservation since we’re tight on budgets, terrible service and terrible app, don’t recommend if you’re on a budget!!!
Etfloked - Apartment Pavle
The apartment was nice and clean, and the hosts are wonderful and extremely helpful. It has almost everything you need for an extended stay. It is located right by the #4 bus that will take you to Old Town, if you don’t want to walk. I prefer walking. It’s within easy walking distance of two beaches, grocery stores, bakery, and some great restaurants (Taj Mahal was my favorite). The only reason I rated it less was for the value. I stayed 5 nights in Kotor Bay for $45 euros less than I stayed 2 nights at Pavle, and in Kotor I had a full living room, and a washer to wash my clothes. The apartment I had in Virpazar, Lake Skadar also had a washer, 2 BRs and a living room for less money. And when I stayed in Old Town Dubrovnik, I had a wonderful flat for far less money, so Pavle is overpriced comparatively. But again, the hosts are great, the apartment is very clean and the kitchen is equipped, and the location was good.
Miley Fan that is a Mom - Best Unique Beach House Ever
This was by far one of the most unique stays we have ever experienced! The absolute best experience and beautiful backdrop for anyone wanting to experience the beauty of this island. This boathouse is within walking distance of Sarakiniko beach and there is a little beach literally steps off of the patio. We enjoyed massages on the upper deck arranged by the host and she was so helpful with the home and the entire trip. She also came and freshened up the room a couple of days into our stay and brought fresh towels. We also had use of kayaks, snorkeling gear and water noodles. The boat house was above our expectations and we will remember this trip and this place forever. Thank you so much Katrina for the hospitality and sharing such a beautiful place for this girlfriend trip of a lifetime. We all hope to return one day. Much love
ZeeSoto - Abosolutely fabulous!!!!!
We loved it. It was more than what we expected. The 2nd floor jumper/ trampoline was a extra for the kids. They wanted to sleep on it. The kitchen had everything we needed. The rooms were spacious and great!!! Bathrooms were nice. Plenty of towels. Plenty!!! Everything was roomy for two of us families. Access was easy and they were ready for us. The top pool was amazing!! It was so beautiful up there. It had a bathroom and even a grill!!! The architecture and design of the building and every detail was so impressive. It was close to circle k, gas, food and a police station. We felt safe and at home. I really would love to own one of these units. This will be our spot going forward whenever we visit Tulum. We have always loved Tulum and all it’s restaurants, shops and activities. It’s the place to be!!! Thank you so much to All the staff!!! We’ll miss you!!!
Deeznutzown - Zero STARS - worst customer service
Update: I called your customer service multiple times. When you stole my money and the hotel I booked in wouldn’t give me the room your “customer service” would not help at all. They kept putting me on hold, telling me they would call me back and some of them couldnt speak intelligible English, most of all never followed thru. After 2 hours of waiting in front of the hotel I booked with no response or help from your customer service I booked another room. When I called back a few days later to get a refund your customer service team was so rude I don’t think they have the soundness of character to speak like that to my face. They were all very proud they SCAMMED me of my money.
I booked through your site. They took my money and didn’t pay the hotel so I was left without a room. Calling customer service multiple times getting put on terminal hold with no resolution. Customer care would say they would call me back with resolution. 2 hours lost on the phone with no service just lies.
Jd505050 - Nightmare
I NEVER write reviews, but I really just had to take the time out of my day to vent on here about this situation. My boyfriend booked a trip to Florida for my birthday that we are supposed to be leaving for on Thursday to check in Friday. We wake up to an email saying that our reservation has been cancelled and his account deactivated due to a “background check” on him and “sorry for the inconvenience”?? I am beyond in shock. I might could understand someone who has felonies or violent crimes, but my boyfriends past misdemeanors** when he was younger should not play a factor in him booking a vacation like anyone else. If that isn’t bad enough, he spent over 1,000 dollars that was “immediately released by Airbnb” but that he now will not get back for up to 15 days. We are literally supposed to be checking in FRIDAY and have no where to stay now and the money will not be back before or during the duration of our trip. I’m sorry this had to be the first review I’ve ever left anyone in my life, but I’m sad and I guess I just needed to put that on here.
Tina Pastore - Reasonable for a last minute booking
The B&B is located in a nice historic area. It is a bit too far from the station, especially because we could not find any taxi service in the city.
There is no reception at the building and we didn’t receive the email by the time we got there, which was a bit confusing. But we managed to speak to the person in charge.
The building looks nice and historic. The bedroom was a bit expensive for the type of furniture they have there. The bedroom furniture looks cheap and old. The bathroom was nice, but the shower box was poorly installed and didn’t work properly.
They offered a breakfast, which was included in the price. But the breakfast was too basic and we had to order some sides to complement our meal. However, we were charged twice for the basic breakfast and the service was pretty disappointing.
We did book our stay without researching at the very last minute. The B&B was a recommendation by a friend. But we expected a little more for the price we paid for the suite.
Kay Soth - Worst experience ever!!!
DO NOT STAY HERE! Me and my girlfriend we’re both woman and a couple booked a room here for New Year’s Eve. We thought we would have a decent room in the back with privacy and some peace. Wrong, in as less than 1 hour we received a disturbing note on my car windshield. You can see for yourself in my photos. We felt very uncomfortable and threaten someone at the motel is watching over us. We called the front desk to informed them what’s going on and requested for him to escort us to the car we felt unsafe at the moment. He took nearly 30 minutes. And so we decided to reach out to the cops to have them escort us out the motel in a safely manner. But the cops never showed up of course it was New Year’s Eve. The front desk attendant end up showing up later and we decided to get a refund back it was unpleasant. Cigarette hole inside the comforter, the vent was off the ceiling in the restroom, a cloth towel was hung on the shower curtain/rod used, and red stain on the side table. It may be cheaper to stay for a Motel 6 but this one was the worst one I ever stay please do not book this place!!!
Joykiller69 - Very comfortable and clean!
Our first day was absolutely amazing the employees that were working that they were very accommodating! The next day and the people above us were so loud they kept my baby up all night crying. The next day they had to guests up to 25 people drinking and partying till two in the morning right outside of her window!! we were not compensated for our night. We were compensated for the night before but it was a horrible!! the employee that was working that night did not give a care at all….He was kind of acting like he was part of the party! However there are Many other good employee that made the stay better…I did feel that with our overall experience we should’ve got a room compensated!
The guests are the reason why our stay was so bad which is unfortunate because it it has been a great vacation!
JuliaVish - Checkout doesn’t work - 500 exceptions
The app hasn’t worked for anyone in our group for weeks now, ever since we landed in the UK. Every time we try to checkout the app returns a 500 exception at the last stage. Not sure if your revenue dropped to 0, as it doesn’t work on any of our accounts. But this is plain embarrassing. You should have really noticed your bugs by now. Ended up using alternative services and booking directly with the hotels all month. ******************************** In response to the developer - of course I tried to uninstall, and checkout doesn’t work on any of our phones - not just for me. Did some QA to make it work - and it seems that checkout doesn’t work for US clients in the UK without turning on VPN. Maybe you have some bug with payments details. You should look into it as no one in our group is able to use the app anymore since we came to the UK - so you’re losing thousands of $. And most people aren’t technical so they won’t figure out they need to turn on vpn or even know what that means!
Bertolomus Maximus - Horrible misrepresentation
Deleted this Ap and will never do business with them or their partners. But if I may digress, I’ve used booking for the majority of my travels and with great success. Had a family member pass recently and set a booking for San Francisco for Sept 3. I made the reservation on 8/24. Booking stated in the reservation that my card would not be charged and only a hold would be placed as I could pay upon arrival. Low and behold I was charged on 8/28 for the full amount. No worries as we anticipated making the trip. Then we are stricken with covid on the 30th. Go into the booking ap to cancel and they say you’ve already been charged and the cancellation charge is the full amount. But wait I’m sure it said I had 24 hours to cancel with no fees? Nope. I sent and email to ask to reverse the charge and all of a sudden they have no control I have to call the property. Guess what…. I put it on a credit card, cancel the charge, erase the ap, put booking on blast for their deceitful misrepresentation and move on with my life. BUYER BEWARE OF THIS AP.
Professor Pickle - Memorable Stay
I spent 4 nights at the Rocabella Santorini Resort. Simply stated, it was an excellent experience. Upon arriving at the hotel, I was presented with a welcome drink and informed that I was upgraded to a nicer suite. The room was perfect, large, and had all the amenities that I could ask for. My room faced the Caldera, which made for beautiful views. The highlight of my trip was twofold. First, the restaurant served very tasty food and the service was beyond excellent. Second, the waiter at the restaurant, Vlad, made my stay most memorable. In the 5 days that I stayed at the Rocabella, I developed a friendship with Vlad. During his time off, he showed me around the island and knowing my love for hiking, hiked with me to the town of Oia introducing me to some of his friends. As I was traveling alone, having Vlad there made my trip most enjoyable. Thank you Vlad and thank you Rocabella! I will be back with my wife.
121295cort - So beyond upset with this company
I have booked multiple hotel stays with this app. I was fraudulently charged for a day I did not stay due to the hotel being a literal health hazard which I had to contact the health department about. Even though I have hand written proof and video evidence that I did not stay at the hotel the booking company now after 2 months (was even assured the app would refund me if hits didn’t) I am told they will give me a $29 credit towards another hotel stay. The booking company has led me along for 2 months only to them tell me that because the hotel won’t agree to it (even though I have written and video evidence that they assured me I wasn’t being charged for not staying) they will not protect me,a loyal customer. The hotel is still able to book through them . I guess why protect your loyal customer when you the rich thief . I have now had to report the fraud to my bank which I could have done 2 months ago if this company didn’t lie and lead me along so long . Absolutely awful.
Raquelita2022 - Henna Hotel Istanbul
Stayed at the Henna Hotel for 5 nights and absolutely LOVE LOVE LOVE this little gem in the very heart of old Istanbul! From the second you set foot in the door, you smell the clean and relaxing sweet smell of delicate oils. The customer service is impeccable, from the front desk manager to every single employee ready to meet your every need possible. The breakfast buffet was amazing with fresh fruit, breads, desserts and so many more delicious local dishes-enough to fill you before your day begins. The rooms were so clean and the blankets, sheets, and towels smelled like they were freshly washed with the same sweet scent you get as you walk into the hotel. I recommend this hotel to anyone for its amazing location, service and exceptional employees. Also, the price was very reasonable too! I would do it again in a heartbeat! ❤️
Marlin-Pierre - Le voyage splendide!
My fiancée and I flew away and was booked in Montréal for a one week get away. There were many amazing places to dine coming from the gem of hospitality in the South - Charleston, SC. There were so many great and diverse ethnicities to dine. We stayed above a grocery store on Sainte-Catherine Street that had all of the amenities one could ask. We ate at ‘Cacou 70’ Rue Sainte-Catherine where we stayed for breakfast, Mediterranean Tabouli at a grocery store for lunch and Israeli, Latin, Greek, Asian and of course, French food for dinner.
We were two foodies in a nirvana metropolis. We found ourselves eating at Cacao 70 several times
due to their many options. We never ate the same options twice, as we sampled bites from each other’s order. We also went on a hot air balloon and hit the spa ‘Sibéria’, and bought many postcards and trinkets to seal our memory. I proposed to my fiancée while in Québec and look forward to future travels with her. Viva Montréal!
XSKIESX - Amazing Hostel 10/10 ✔️
Carob Hostel is amazing!!! 10/10 from me. The vibe is FRIENDLY, WELCOMING AND HOSPITABLE. I was in Jordan for about 3 days and wanted to see Petra. Firas put together a tour for me to get the most out of my time in Jordan and it was amazing. I got to visit Wadi Rum, Petra, Aqaba and the Dead Sea. I got to see more way more tourist sites than I could have originally planned, and I couldn’t be more happy. The bathrooms, showers and bedrooms are clean and well divided. The outdoor space is very comfortable and with an amazing view to the city in the front. The overall the ambience is very relaxed, calm and comfortable; therefore very fitting for either younger or older people.
The owners of the hostel are Ahmad and Firas. If you get to meet either of them you will feel like you have known them for years just by chatting with them for a few minutes very welcoming.
I’ll come back to visit real soon and I would of course book with Carob Hostel. I would recommend this location to my friends and family. If you are coming to Jordan make sure you stay here and book tours with them you will not regret it. (Tips book the JordanPass and you will save a lot since the visa is included in the pass). Ahmad and Firas Thank You 👍🏽💯
Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!
Sandyscuzz - Comfortable homestay - Praschita Bali
We enjoyed our 2 weeks in this small series of rooms around a nice clean pool. It was well located in the “gangs” or streets behind the beach road in Sanur. It was a short walk to restaurants, shops and the beach.
The staff were always friendly and helpful and the rooms were cleaned regularly. Aircon worked well and we could cook, get good tv reception and relax around the pool. Great large bathroom with fluffy towels and consistent warm water. The kitchen did not have warm water but had a sizeable fridge. The wifi worked but was not strong.
We used this as a place for our Indonesian family to stay and visit and it worked very well for that. There are a range of room types and ours was the largest with a lounge/ kitchen and bed/ bathroom all seperate with aircon.
I would recommend this homestay as super value, clean, safe and friendly.
Frankrees - Cheap, friendly, not much else
The Red Roof Hotel, nearby Dallas Fort Worth airport (in fact under the flight path) is really a motel, at best 1980s in style. The counter staff are friendly, and if you ask them something they will tell you. But almost zero information is volunteered. They have an assured clientele of flight staff, and are obviously not too bothered for other business.
The room, though clean, has very little to commend it. The shower pressure is weak. There are no toiletries other than a soap bar and a single sachet of shampoo. My room had an ‘air conditioner’ which seemed to have no effect on the room, while the heater control had no control button: ‘It must have been stolen by some kid’, said the man asked to come and open the safe for me. (You can’t use the safe unless you ask for this service!) The ‘airconditioner’ made more noise than an airplane. Sleep was impossible with it on.
Coffee is available at reception, otherwise there is no food at all. They rely on a ‘Denny’s’ next door, which offers every kind of fatty food you can imagine.
This hotel is cheap by local standards. In every sense of the word.
ChelleLucas - Amazing!
Room is very clean, exceeded expectations. We love that our room had the AC on prior to our arrival so it was great walking into a nice cooled room. Holly & Maddy were wonderful and helped us with all our needs. The girls and guy at reception are so warm and friendly such great service. Reception is open 24hrs always great to have someone answer our call when we ever need help or info.
No deposit required if by credit/debit card or cash deposit $150. Restaurant open only from Wed-Sun unfortunately we weren’t able to dine at the hotel as we stayed here earlier on in the week but many Ubereats options and a few places down the road to eat at. They have laundry facilities $1-$3 charge, very easy to use thankful to the team that assisted us during our stay. We will be staying here from now on we wish we discovered this gem earlier it’s in a quiet location. Parking is complimentary so convenient these guys care about their customers unlike many other accommodations.
Also grateful to the girls that serviced our room during our stay, very warm and friendly we’re always greeted with a smile and warm service.
Only fault would be there’s an odd smell in elevator could just be the floor was abit wet from wet weather.
Joeyboys review - Funeral plans ruined
I used this site to book a flight for my sisters funeral. She passed away a week ago and I was trying to rush to England to help my mum sort arrangements out. I booked a flight and car rental. Upon paying I instantly realised I had booked the ticket in the wrong month. I rang the helpline straight away to cancel the flights and hopefully book another one. Half way through I was hung up on. I rang back to be told if I rang half hour earlier I would get full refund. I said the lady hung up on me. He didn’t care. Said I was too late. Lost $500 on the cancellation. Absolutely disgusting. The actual airline only charge $290 to cancel so where did this higher amount come from. Never again will I use this site. Highway robbery. I’m already emotional with these family issues and they take my money in a second for a mistake. You’d be better off going straight to the airline for booking. This company is heartless. At least the car company gave me a full refund. The flights dept should be ashamed of themselves.
Steve/Carolyn - Once is not enough
We have just spent 4 nights at Wilderness House and it was a joy. The surrounds were a tranquil, beautiful native bush, which we were able to walk around and view the glorious array of wild flowers and orchids. The room was lovely - very clean and spacious, with a very comfortable bed. The bathroom was large and the shower - with warm, fresh, rain water at the end of a hike, at the nearby Cape to Cape trails, was a sensory delight. Last but not least, our host, Gayle was extraordinarily lovely. The advice she gave us on where to eat and places to go were so helpful. She had that lovely ability to be near without being too close. Her recommendation to eat at The Tuckshop made our last night’s dinner in Margaret River a real gastronomic treat. Thanks so much,Gayle, we will definitely book again.
Dezjan - Great spot for families
We stayed the superior 2 bedroom apartment and were very happy with our stay. The location was superb, opposite the beach and close to local restaurants. Our only mistake was not hiring a car earlier as the local supermarket is very expensive. The apartment itself was clean and comfortable. Plenty of room for the four of us to really relax and not be on top of each other.
The kitchen could benefit from more glass wear - I’m not a fan of plastic cups but other than that there was enough there to be able to cook for a family of four if needed.
The Wifi is shocking - but we were expecting that from other reviews. If you want to watch movies perhaps bring along some DVDs as there’s no point trying to stream Netflix.
The pool is great - great size and big enough to not be on top of other guests. Will definitely be back!
*Catuz* - 1 night stay
The good: The room was clean, the bed was comfy and was good for one night stay. Room has a mini bar fridge, coffee/tea making facilities. Staff were very friendly and helpful.
Not so good: if you are a light sleeper like myself then this is not a place to have a restful night, rooms are above the main bar and on a busy highway. I checked in at 11pm so only had 1 hour of the bar noise but I woke up a few times with the car noises and people walking on the corridors. But I kind of expected that when I booked myself into a “Pub/Hotel”.
It reminded of a backpackers type of accomodation so perhaps there could be a cheaper rate for solo travellers when you share the bathroom ? Eg $60 instead of $90
Turny Ped - OK but not helpful in fixing incorrect information
Bookings wrote to me and said that I had not showed up for one of the bookings I had made. I sent information confirming that I had used the hotel as planned and was informed that this had been confirmed by the hotel by the Bookings staff. I asked bookings to update my information and not to put “no show” on my booking records but they would not and could explain why. I asked several times but to no avail.
I also noted that I gave a mixed review to a Hotel. It was fair, true and accurate and not disputed by the hotel. The response from the hotel was just rude and unpleasant rhetoric with no feedback about whether or how they would address the improvement areas. I noted that this was the way they dealt with less than glowing reviews from other posts. Bookings continues to recommend this hotel and permits the posting of rude comments on the website. It seems that Bookings perceives that hotel guests booking through the site are less important than hoteliers.
VassMalg - Booking Assistant is absolutely infuriating
Everything is great except for the Booking Assistant, which is honestly the most useless function imaginable. Stupid lines like "What would you like to say? I'll pass it on to the property" and "I'll let you know as soon as they respond..." add absolutely nothing to the query except for annoyance and the fact that you in have to go through 2-5 prompts every single time you want to contact the property is utterly ridiculous. Not to mention that everything resets constantly and you have to go through all the prompts again just to reply to a message if you're on a slow connection, which you often are whilst travelling, is just infuriating. Why not just make a simple message thread for each booking and be done with it? The whole assistant thing is just unnecessary, annoying and tedious, ruining what is otherwise a great user experience.
Aussie Virgin - Worth the penny for what it was....
Booking into this I knew it would have been very Hostel like, afterall it was predominantly a Hostel accom with the option of booking your own tiny room with private bathroom.
I however did not expect to have given a bunk in the room, rather just a single bed. This made sleeping a little less comfortable but as the title suggests it is what it is, for the money spent for this it was a steal!
If you are a solo traveler who prefers to have their own room and bathroom but done on the Cheap, this is definitely the Cheapest of the Cheap option. Though don’t expect a hotel feel as it is a Hostel Dorm feel to it. Modern yet rustic!
Centrally located to Central Station and practically walking distance to EVERYTHING. I hardly used the public transport as walking was extremely doable from this location.
Thanks Urban House, I had a nice stay.
Loz & lee - Good Villa.
The design of this villa is wonderful however I wouldn’t book it if you can’t walk up and down very steep stairs. They could be dangerous to a middle / older person.
The lounge was so comfy and great for our last two days of ZEN.
We didn’t love the location of the villa however it’s quiet far to any beach clubs and shopping.
The roads in to the villa weren’t complete meaning we had to walk up the hill a lot. (We didn’t want to ride motorbikes in such a busy area)
This area however is under construction with a lot of new stunning villas being built around it, the location will be a lot nicer once this is all complete and brings more piece and quiet.
I think the owner should consider these things when charging quiet a fair price for Bali.
One thing we LOVED, it actually had netflix and two TVs. Access to fresh chilled water & cleanliness was on point.
However for the money we expected tea & coffee and small container of milk available.
The staff were absolutely gorgeous and helpful,
If your after a designer villa to chill & confident riding motorbikes this would be a good option,
However if younger like us stay closer to the beach where it’s “happening”
Over all good stay.
Sterile_I.R.A - Great Location
Overall our stay here was O.K. The location was amazing with about a two minute walk and you were at the Ganges. It was near a great evening ceremony as well. The restaurant was good and the rooms service prices were very reasonable, as were their laundry rates. The thing that let them down the most was the shower and the bed. After a long day out all you really want is a comfortable bed and a nice warm shower, unfortunately we could have neither. The shower constantly ran out of hot water even though we left the geyser on for over an hour and I mean ran out after you had just washed your hair so you had to do the rest in the cold water. The bed we stayed in was extremely hard which had you constantly rolling over all night and the pillow gave no comfort.
Overall it was an ok hotel but just could not get a good nights sleep.
Mish7777 - Very friendly and super clean!
I highly recommend this property. I let them know that I would be arriving very late; and they texted me how to obtain the room key and gain access to the building’s secure car park, in which there is an allocated parking spot.
The studio room (no spa bath) is HUGE so much so, it far more than comfortably fits two queen size beds; a built in wardrobe (with blankets, iron, ironing board, and a clothing / towel airer-dryer stand). There’s a huge L-shape modular lounge, a TV, a dining table setting for 4, and an equipped kitchen with a microwave, fridge, cutlery, cups, plates, knifes, and some cooking utensils (note: no dishwasher or oven). They provide two toilet roles (expectation is you will bring your own if staying for a while); they provide tea-towels, dishcloths, detergent; as well as bath towels, and small toiletries.
The location is ideal and very much within walking distance to Merimbula shops.
A very comfortable stay. While I was a single traveller on business; this room would be suitable to fit a couple of young kids, their toys and belongings, with enough room to move.
Chiara Lucas - Best Stay in Europe!
Amazing experience! Our host was lovely!
When we arrived at the house the host was waiting upon our arrival even though we arrived at midnight. The house was beautiful and she provided some snacks and drinks that lasted us a few nights. All cleaning products and toilet paper were included and helped us young travelers saving lots of money on stuff that is necessary to have for a long stay. The house is located in a perfect area, all the locals are lovely and the tavern, a minute walk away was delicious and so much fun! If we ever come back to rhodes we would definatley stay here again! We also got given a gift on our departure. Thanks so much :)
Shogglem - Station Apartment - Ballarat
Well it all started with me needing to get some rest and hopefully do some sightseeing!!
Time available 28 days! 😉
Season - End of Winter, August
I didn’t have a clue as to what to expect, so it was wing it or go home to mayhem, I chose to stay! Omg 😳 it was sooo cold 🥶
my fingers were frozen, 2 pairs socks, scarf, Jumper and Jacket, that was the clothing of the day- and every day (28 days)
I did get rest, a lovely apartment, cosy, clean and warm!! Troy, Jess and Helen were friendly. If you want good food & professional service I would recommend
“Capri” in the BridgeMall - shout out to Michael,Adriana, Margaret, and the other Staff whom I am not able to remember their names!! Well done guy’s 😉
If you want a place to stay for a few days then I would recommend‘Station Apartment Ballarat, it’s close to the Town,
Bus ride to Sovereign Hill, Animal Sanctuary and Winderea Lake , so all in all ,a safe place to stay and things to do 🤗 Thanks folks for opportunity to spend time to relax, rest and enjoy
Ballarat 🙃 Sue Mc N. - Room 2 🐸🍀🤗🐾
Ps/ My dog thanks you, ‘cos she missed me.
SILK1985! - Awesome Stop Over Hotel
Fantastic Customer Service, great knowledge of local area, advised where to eat food from around local shops. Left our car at Hotel for full week whilst we went away cost total of $35 for 6 nights!! Such great service, room was clean, showers were hot, plenty of beds for all! Beds were comfy and linen had a beautiful smell to it, very nice!
Got taken in morning to meet our flight - FREE OF CHARGE, and with a smile, dropped off right to the front of airport!
A little road noise, but your right on Sandgate Road, that’s to be expected and it didn’t help it was raining all night…but didn’t wreck our nights stay at all!
SheepehhX3 - Bowerbird cottage
I have been coming to these cottages for over 6 years now and have noticed the womanly touches have almost disappeared, with so many beautiful blooming camellias all around you would think just one real flower in there wouldn’t be to much to ask for. I found it a little depressing with all the dark furniture. Black cough dark blue rug black throw rug and the one brown cushion on the cough . The bath room now has visible mould as the vent doesn’t work. As I know the location is a national park the entrance to the cabins has turned into a play ground for children on the left as you come in and a storage area , with large un sightly shipping containers visible not to mention the stock pile next to the reception area. I guess what really topped it off for me is the best before dates on the cereal left for us . One was out by 7 days and the other 25 days out... so sad :(
Sara692 - Love my hotels and love this app
Very very easy to use, keeps everything on record for you. Answers questions quickly. I will never use the hotels combined website again or any other as this app finds you terrific deals just for using it, it gives you the cheapest prices as you get discounts just for booking through the app. I got 3 different discounts on the one hotel once. I love how they have the genius levels as you get even more discounts on level 2, which u get after 5 bookings. And they are working on more levels so that’s more discounts. It never glitches, I love it.
MafenAn - Amazing place!
This apartment has the absolute Wow factor: it is stylish, luxurious, comfortable and the view is out of this world! We spend 3 nights here and would have liked to stay longer! The beds are so comfortable you never want to get up, but then there is the large balcony overlooking the sea as far as the eye can reach and the infinity pool. All the amenities are there, it is truly home away from home. It is close to the ferry, centrally located near to shops and restaurants, but facing the other way so nice and quiet. I can highly recommend apartment 5203 with lift on the second floor in the last building of the Bright Point apartments. Only minus that there is no free wifi.
Mumofthreebeauties - Recommend this .. clean, comfortable, great breakfast
Just an overnighter for our trip from Joshua Tree to Yosemite, so other that the location being easy to find from the highway, we can’t really comment on the location as we were only there for 12 hrs. But a great clean room, large and had all that was needed. Only negative is that we would have liked the foldout bed to be made up for us instead of having to do it as we did book for 5 so they new we would be needing to use it, and making a bed in a hotel room isn’t what we should be doing. The breakfast was outstanding and the staff were nice. would stay again
Maxxysilver - Querini an amazing place
I have an issue I want to tell the world how good Quierini suites are but in actual fact I want to keep it too myself so each time I visit Chania it is at my disposal.
There are no words to describe the hospitality and friendliness shows to us by Manolis the owner, on our second day in Chania Manolis delivered an orange cake straight from the oven made by his mother it was delicious.
Ww cannot fault this beautiful
Suite, it was clean, luxurious and tastefully designed to complement Chania town. There was a private roof top court yard with a spa, we used the courtyard every evening having a glass of wine and looking out to the town it was amazing l. We had our suite cleaned daily with fresh towels replaced each day and breakfast delivered to our suite each morning fit for a king.
The Querini suites are located in the town square of old Chania town, only a few minutes walk to the harbour.
Even though there is no front reception desk Manolis was at out disposal 24/7 if we needed anything and happy to assist and suggest areas to visit.
We will definitely be coming back😊👍
Auswi69 - Room with a view
Booked accommodation based on information, and photos of the view...cost was not an issue. Upon arrival we were handed our key. Our room was on the first floor. First issue upon exiting was housekeeping having linen etc lined up in the walkway and the linen trolley in front of our designated room door. Once we entered the room, my husband and I were so disappointed..the room/view we paid for based on the above was looking directly into a tree across the road...we could scarcely see the ocean. I contacted reception who immediately changed our room to the 7th floor with the most spectacular view...thank you Nicki for looking after us.
Kerrysalsbury - Excellent Family Accommodation
We have just returned from a family holiday and it was everything we hoped for and more. The units were modern, clean and amazing well stocked with everything you need. The location is perfect, just out of Surfers paradise, (so nice and quiet) but only a 15 min walk if you want to head to the centre and the cafes and restaurants. Free unlimited WIFI. Lovely pool area and a Car parking on site. The hosts Jodie and Ben were fantastic, could not be more helpful during our stay (even was on hand when my dad set fire to the BBQ) sorry.
We will definitely return for our next stay on the Gold Coast.. as it is the best units we have stayed in.
Sannyjoe - Good but not perfect
A couple of points:
I have travel a lot and I mainly use booking .com.
main reason,ease of use but on saying that they can do better.
Example: you make a booking ,
which I did today, booked a room with two friends,
there is nowhere, once booked , where I can double check the room details.
how many beds etc...quite lacking. Eg: as we are a group of 3 women , I remember it being 1 single bed but can’t remember if the other was a double or queen, and nowhere can I see the room details once booked.
The other thing, personally, I think there should be 1 payment method throughout.
As an example,two years ago we walked the el Camino in Spain,
I booked a little isolated place via b.c
The establishment asked for cash, a couple of days later I noticed they had also ,in tandem charged my credit card.
On holiday I didn’t chase it up as we were on the move every day, that is a flaw in the system.
In this day and age and with worry about online cheating and outright fraud I think a uniform payment arrangement should be in place, if not, some kind of safeguard.
Shauna60 - Central comfortable quiet clean
I look at the view out the back it’s is directly looking over some train tracks. There is an expectation that it might be noisy?? I leap out of my skin at the sound of a train whistle blowing, doesn’t make a sleepy noise .......
Close the doors dumby! Double glazing?
That night I sleep 11 hours. The bedroom has no external windows and is nice and dark and so quiet.
I stayed 4 nights in total every day the lovely girls on reception get me a taxi or extra milk. I get locked out wearing only a towel. Thanks for your help Room keeping ladies!!
I have no problem recommending these apartments. Who ever owns them or manages them must be a nice person or the staff wouldn’t be so fine.
Junkea - Gorgeous spot and perfect set up
We stayed 4 nights and loved everything. We spent few hot days in Albany but temperatures at night dropped to very comfortable level and we slept well with windows open listening to the sound of waves from Middleton beach. Full moon was rising right in front of our balcony and was absolutely stunning too. Room had everything and more than we needed. Clean room, comfortable bed, coffee, clean fresh towels and bath mat every day, coffee maker. Beautiful garden on the side of stairs with gorgeous lizards sunbathing in the morning. A fish and chop shop, a tavern and a coffee shop in walking distance.
Karinadawn - Not what I expected
So many issues - first, room stunk of cigarette smoke and was dreadfully hot on a very muggy day. The ac was old. I asked to change room and for my money returned (as I was going to find another venue) and was told I couldn’t get money returned so accepted a room on a lower floor. This room still smokey and the hallway had old musty smell. There were no lamps in the room, no extras at all. Bed was incredibly uncomfortable and hard. TV although new had no connection for half of stay. They need to do a lot to make this more appealing. Also no phone in the room to connect to front desk so have to go down to mostly unattended office to get assistance. Very disappointed for what was meant to be a relaxing night this was stressful.
On a positive note they did change rooms and fix tv on second go. Staff were pleasant and tried to help.
1UPYAMOOT - Beautiful hotel with amazing staff!
My partner and I stayed 4 nights at maya rue and everyday we were greeted with happy faces. Free breakfast everyday was great as well. Our room was cleaned everyday, we were given fresh towels, linen and bottled water everyday. Great location in the centre of town with easy access to all things to do around Palenque . The Owner José Maria was amazing in helping us with all things tours and food locations. He was always down for a chat and interested in what activities we had done in the day. The rest of the staff went above and beyond too. Highly recommended Maya Rue to anyone coming to Palenque.
BeeeJaaays - Seaview Studio Fannie Bay
My wife and I are 70yo pensioners who have just returned from a truly wonderful 10 days in Darwin!! Our hosts were gems and the seafront unit clean, comfortable, pool and well priced for the high season. The location was super for us in that bus stops were 100 metres away (and free for pensioners); several first class eating experiences within walking distance and wonderful walking trips in abundance (including the incredible Botanical Gardens and Mindil Beach Markets). Most of all the sunsets were spectacular. We noticed a comment regarding noise in a review of your property, even US and RAAF jet manoeuvres didn’t lessen the enjoyment of our stay. Thanks Angela, hopefully see you again next dry season. Brian and Jenny from Brisbane.
Mrswizzo - Happy Days
We booked a night to finish off our Gt Ocean Road trip. The motel is quite dated but nice and clean and comfortable. The front of the premises is a little cafe and when we arrived they were shutting up shop for the night. However when we told them we were hungry they rushed through an order for fish and chips and hamburgers and oh my goodness - they were beautiful!
They even delivered the food to our rooms.
The location was also good.
After demolishing dinner we walked down to the water and photographed a stunning sunset. The following day we took a run down to the town and over to the island.
A beautiful part of the country! Not a 5 star furnished room but certainly 5 star service!
Joudy & Charbel - Jetty Beach Splendour Apartment
Our honey moon stay at Jetty beach splendour apartments was incredible. Not only did we have amazing views of the jetty marina and Coffs coast, but our accomodation was perfect. We had everything we needed and more, from a full stocked kitchen, clean furniture and a hamptons style feel, it was incredible. Also our hosts Kathy and Harvey, made us feel like family. They were always there to assist when needed. I highly recommend for anyone, families, singles and friends to stay at the Splendour apartments. I’ve travelled far and wide and this by far was my favourite stay!
Thank you Kathy& Harvey
Joudy & Charbel
BeatleDee - We’re friends again...
Ok so last year we were checking out of a resort in Thailand where it ended up taking 2 hours as there was a discrepancy with the final cost. Long story short, after speaking with you guys 3 times on the phone and being hung up on.....we finally found out that it was the resort at fault. We did end up paying the amount that we originally booked for and I am now booking our trip for next year through you guys again (it will be a total of 7 different hotels!) this app has been fantastic and I just want to say thanks for making my job easier in booking all of it! Keep looking after us please, we really do appreciate it!
JuliexH - When will you fix the bugs in the app for iPad?
I’ve been using this app on my iPad for years, and have sent feedback about the annoying bugs before, to no avail. The two most annoying are (1) the ‘wheel of death’, i.e., getting that never-ending spinning wheel especially when you change or cancel a booking. Often I have to quit the app to get rid of it. (2) if you want to change the dates for a booking, the app shows the WRONG dates, with the checkout date being consistently one day earlier than the actual booking. So I usually have to cancel the booking and start again. These bugs have been bugging me for YEARS now. Are you ever going to fix them?
Peter and Helen - Peace and tranquility
The Grand Vue exceeded our expectations. The manor was exceptional in all respects including decor, facilities, cleanliness and amenities. The staff was extremely warm and friendly. Helen and I felt at home as we had unimpeded access to all facilities, including a fully equipped kitchen and wonderful dinning and lounge facilities. The complimentary port and cognac wasn’t missed. We wanted a relaxing and luxurious stay, and the Grand Vue didn’t let us down. we would highly recommend a stay or perhaps two, at the Grand Vue.
The hosts were very friendly and welcoming .
We will definitely be back .
EYYsQKings - Wonderful staying experience
Love this little cozy cute ryokan style hotel. Surrounded by beautiful temples, right in the centre of the Gion’s amazing sites. It has a little Japanese style garden, has everything that you would love for an unique garden. Location is the key for this hotel to be considered, then you will be amazed by its cleanness and unique features. Absolutely love it. My son actually asked me to return to this place whenever we visit Kyoto again. Highly recommended! And to Hero (a staff member in the hotel, sorry if we spelled your name wrong), you are actually a real hero to our family, thanks for your lovely service.
Cintia Lemm - Fabulous
My husband and I don't have enough words to say how much we loved Velassaru resort. Everything was so amazing, it made our dream honeymoon even more special than we could ever imagine. From the moment we where received at the airpot, throughout our stay, till the very las minute, everything was perfect.
The Spa was excellent.
Staff - every single person on that island made our days even special. Every good morning, good afternoon, good evening, how are you doing today, how can I help you, what do you need, always with a smile, a
gentle approach, kind, thoughtful, helpful. We felt spoiled and welcomed all the time.
The sunset from the Chill bar was very romantic with an amazing food and cocktails. Again the staff was the best.
Perfect watervilla location, beautifully
decorated, comfortable beds, great shower and bath, best view.
If you want to experience Maldives in the best way, Velassaru is the best option you won't regret it.
Sam Bolt - Mornington Hotel
Wow, I’ve traveled to over 44 countries around the world and stayed in many hotels around the world. This hotel with all its facilities and services should be a raw model for many other hotels to learn from. What an excellent value for money. Awesome quality room with everything your heart desires.. everything new and clean. Really happy as this is what other hotels should be doing for all their guests. Excellent service with friendly staff. Great parking facilities. Perfect for anyone as I highly recommend this hotel! Should be awarded 5 stars! Thank you!
Aimzingram - Everything you need but small.
Rooms were clean with a decent bathroom and were in a good location for restaurants/attractions. The room also had good wifi and complimentary coffee/tea.
The room itself however, was quite small. Even with just 2 people on their it became uncomfortable. There was limited space for our luggage and as such we were tripping over each other. This gets a little frustrating after a few days.
Overall this would be a good place for solo travellers or guests that only wish to use the room for sleeping and showering.
Where to travel to next - Viewing my current bookings shows old bookings
I’m trying to view my current bookings but on my iPhone 7 Plus with the latest version of the app, when I press the bookings icon at the bottom of the screen I just see very old bookings listed from 10 years ago. It takes ages to update but eventually it shows the current books. 2 months or so ago I’m sure it didn’t do this. I don’t mind if it shows future books first as I don’t have too many of these, but I have loads of old ones which I’m happy to still be able to view if I want them but just not the first ones I see.
Ewsftgyhh - Great hotel
We really enjoyed our stay in the balcony room. The train station is next door which was perfect for us and there were plenty of food options around. The only negative was the room temperature was too warm for sleeping as it will only cool to 19 degrees but felt warmer than that. It’s a shame we could not leave the balcony door open overnight as this would have fixed the issue (safety reasons). Breakfast buffet was enjoyable and I noticed another table ordering poached eggs which we didn’t know was available.
Ddddduuuuwwwyyysssjxjfba - Albury City Motel
Just spent 3 fabulous nights at this outstanding establishment. The facilities were fantastic and vale for money is second to none, try find better value, I bet you can’t. The staff were delightful and so friendly, always up for a chat and a laugh. Highly recommend this place for either a quick stay or a decent getaway. It is to be noted that I received a room upgrade for no extra cost and without asking, just goes to show the kind of people that run this place are like.
Poune21 - Okay but disappointing every day ...
Well, we stayed one week in a bungalow superior. First impression , staff very friendly, bungalow with amazing view, beautiful pool... we were super happy.
But then we realised the housekeeper didn’t changed the sheet every day. The 3rd day I had to put the sheet on the floor to have a new one . In one week she changed the shower gel, conditioner and soap only once .
•The food is very disappointing (frozen and long service) .
•The tv doesn’t work.
•We wanted to do kayak (the only activity they offer in the resort ), only one is appropriate the another you have all water in it. ( when you know there is a lot jellyfish in the lagoon you don’t want to take the risk ) .
•We ate 4 times in the restaurant . And the last day when I wanted to pay the bill . The waitress forgot the last dessert on the bill ( she could at least offer it ) we booked one week in a bungalow superior . Ate 4 times a the restaurant . (And ordered the fresh lobster the last night ) . I mean they could at least do a discount . Very disappointing the last day . Fortunately we stayed only a week .
Heidi Bronwyn - Consistently Simple
I’ve used this app multiple times to find accommodation. The information provided is reliable and extremely helpful in choosing places where I’m comfortable. The reviews by other users are great! With its straightforward presentation, I’ve been able to find the facilities I want, then book so simply. The check-in/out process also works seamlessly - with the app saving time for both the traveller and accommodation providers. It’s my ‘go-to’ when I’m planning a trip. 🙂
Pirate336 - Easy To Use, beware of glitches
2022 Update: Brilliant app, easy to use.
Would like to see the total end price FIRST and then the breakdown of taxes.
I have used this app for many years but have found a glitch that booked the same room 3 times, to my horror as it’s linked to my credit card. Then immediately try to cancel the glitched bookings only to find out it’s a non refundable booking. Then, I could not contact the hotel through the app to tell them what happened.
This did occur once before about 3 years ago and the same hotel.
TAT Unicorn - TAT
Perfect location... we had fun looking and finding our way around the hotel, it’s old and loved the character of the hotel- we loved the old lift system 😊 as they say you get what you pay for!!! It’s no Hilton but then again it’s no back packers either...
can not speak highly enough of Jaz, she got us checked in earlier and was everywhere - front desk, gaming room, bar area, kitchen duties!! She helped with our luggage!! Jaz needs a pay rise..
We definitely will be back!!
Thank you once again Jaz 😉
Marchie8 - Asterias Residence
We were extremely satisfied with Asterias. Tomas and his family run residence were fantastic, always happy to help. Breakfast was great and even the apertiser were fantastic we got to try Tomas’s home made salami and the onion dip was amazing. Thou the Residence wasn’t in town it was close enough to walk. Close to the beach if that’s what you want but I enjoyed the pool as this is the only place on the marina that has a pool. Tomas even organised a hire car for us at a very reasonable price Highly recommended it !!! Can’t fault it !
Jodiewilss14 - D’wina villa Kuta
Me and my friend booked a week at D’wina Villa and DID NOT get what we paid for, the pool was filled with green filthy slush that we could not use, no hot water, there was mould growing on the walls, linens and towels that are stained and doors that did not lock. We felt unsafe and quite taken advantage of as we are young 19 year old girls and when we asked to be refunded so we could stay somewhere else the manager said no and offered only one night at a nicer place for us to stay. When we spoke to him he was rude and did not care for our wellbeing or care for what we had to say.
It was a terrible villa, I do not recommend this place AT ALL.
I am so disappointed and shattered as young girls we saved for a long time for this trip and were treated terribly. Here are pictures of the villa we were forced to sleep in.
SteveONZ - App needs some refinement
We used this app often on our trip. But it seems like the developers aren’t travellers themselves. It’s rather annoying that when we are offline (because not everyone can afford to roam) the app tells us we are offline. Not just once, but sometimes there can be about 10 pop ups.
Imagine this: you’re at an airport trying to explain to your taxi driver where your hotel is... hold on while I close these 15 dialog boxes that keep telling me what I already know: I’m offline!
Last night I was searching for a place, it was great. I almost booked it, but then I realised I entered the wrong dates. The only way to correct this is to re-enter the search criteria with the correct dates and hope that I can find my hotel again. Seriously, who tested this UX?
Another super annoying feature is that if you accidentally click on a link that opens the app, what ever you were doing vanishes. Like completely gone, so good luck finding what you were doing before, there is no back button. Fuuuuuuuu!
Hope you enjoyed the review 😘
Forever obsessed 96 - Wonderful Property - No issues
My friend and I came down over the weekend and were blown away by the apartment. It offered and looked exactly what was advertised. The balcony was large and the apartment had an amazing view. It was clean and tidy, the bed was made perfectly, and the owner made sure we had more than just the essentials. He supplied shampoo/conditioner, body wash, toothpaste, a selection of tea/coffee, snacks, pasta, large soft drink in the fridge, Apple TV, extra linen/mattress, and more. I will definitely be booking this apartment again!
JessicaE98 - Excellent Hotel
My family of 4 really enjoyed our stay at the Park Plaza Nuremberg. The lobby had free lemon water available and the hotel staff were so kind and very helpful with recommendations if you’re looking for places to eat. Our rooms were very clean with lots of space and comfortable beds. The breakfast selection was also 10/10. I would definitely stay here again, we were close to the old town and across the road from the train station which made getting around very easy. Highly recommend!
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JMurrin - Amazing!!
Makes booking a trip so much easier and stress free!!
Valere Hossou - Avis Booking.com
Très facile à lire et conviviale
Nettini1 - Hinni
Easy to navigate
Medo0o.2020 - Keep it up
One of the most stabilize and reliable apps
Keep it up
Nkutinskas - Nice app
Easy to use and very useful. Even better than the website itself.
Canadian Patricia - The most frustrating site ever
Called to change my reservation, all I could get was please enter your booking number ... please enter your booking number ..... over and over.
I decided to phone them. Thanks your wait time is 2 minutes. I am still on hold after 33 minutes.
I will never get this time back. And I still haven’t spoken to anyone.
Does anyone actually work there?
Don’t risk it booking through this site, call the hotel direct. I wish I had.
Sydsaeedsaid1 - Brutal lol
The worst site with the worst client care ever
MarkitaH - Property was a scam
The unit I had booked was not as advertised and 100% an unsafe place to stay. Upon arrival I could see the building was old and decrepit and the stairs felt like they would give way. The door to my unit was completely open and when I tried to close the door it wouldn’t shut. The door hinge was falling off and the door was skewed. I tried calling the property and no answer. I tried contacting customer service through the app and it kept redirecting me to the property manager. The calls themselves were to outside of Canada, creating long distance charges for me on my cell phone. I had arrived late at night, travelling alone, and couldn’t close the unit door. I tried to leave a review on the app including pictures of the unit and Booking.com said my review violated their terms of service.
SNEH_0110 - Worst Application
I cancelled my booking that I did from booking.com! I talked to the customer service! They were so rude and didn’t have any courtesy to speak properly! When I cancelled it, they were telling me whole refund! And now they never give me my money back! Another caller is Instead giving me the credit of another stay. Contradicting own statements! Literally worse!
Merritt R - Closed motel booked .
I have used booking.com for many years with no issues. However I booked a motel in early July. When I arrived at my destination we were shocked to find a motel that was closed. The neighbouring community informed us it had been closed since 2019 . Should we not been informed of this? We were very fortunate to have friends staying in PEI for this very busy weekend who had room for us. No other motels available . I will not be using booking. com in the future.
Natysolsomad123456 - Bad!
Bad!!! Worst app ever for bookings! Never trust they might cancel you at any time and offer you a really expensive stay at a hotel located far away from the desired destination!!!
ReenaPI - Horrible customer service
I had to wait and am still waiting for support from customer service. I booked a trip and it said no prepayment needed. The property south gap hotel in Barbados charged my credit card the full amount $650 for a stay that is not until April 2022 it’s June 2021. They advertised no prepayment required then charged me for the full stay.
Alexdenk8 - The Best place to stay in Ivano-Frankivsk
The best quality / price place to stay in town!!!! Clean , spacious, modern ! Friendly host and services!
Laurane Durocher - WOW !!
Le personnel tellement accueillant. Je suis arriver à 9h00 le matin alors ma chambre n’était pas prête et ils se sont dépêcher à toute faire pour que je puisse y aller le plus possible. Le soir je voulais partir dans une autre ville mais il était trop tard, il n’avait plus d’autobus ou train de disponible. La fille à la réception m’a trouver un transport. Vraiment gentil comme personnel. L’auberge est très belle, familiale, agréable et très mignonne aussi.
J’ai faites plusieurs auberges et elle est une de mes préfères!
Gn_steve - Awesome app
I always find what i need fast and at great price! I recomend to all. Would be fun if we could accumulate points for some free stays???
Wémon - Réservation
Très simple pour faire une réservation. cependant l’hôtel avait beaucoup de chambre de libre et il a falut qu’il booke la chambre à côté de nous avec une porte communicante non insonorisée et les personnes dans l’autre chambre parlaient très fort et prêt de la porte très décevant nous qui aimions cette hôtel manque de jugement de la part du personnel. 😤😤😤
Lwj73 - Lorraine
Booking dot cone is very helpful I appreciate all the help the give me great dealing with them
Marianaqdyo - Mi app para vacaciones
Fácil de usar y con excelentes ofertas siempre!
Johny be good! - Indispensable
Une application versatile que j’adore et qui m’a toujours bien servi!😁
Jpshennnn - Don’t Ever Try this APP
Most expensive but worst customer support ever.
Do not use booking.com - Terrible experience
I had a terrible experience with booking.com on the last international flight I booked. I will no longer be using booking.com for any other bookings.
Didibibi76 - Best booking app
Love their level of support to their users. They always have the best prices for hotels. I only book through them!
Hazel321 - Great app.
I Use the app for hotel bookings that are simple & gives you the option to pay later.
Slkwcy - Exceptional service
My go-to hotel booking site for years now. When needing help, I can message the property or booking.com. They followed through with my issues and provided an update each day until it was resolved.
Willqian - Be careful! This app is more expensive than you just booking any hotel directly!
Be careful! This app is more expensive than you just booking any hotel directly! I used 2 times recently. It is much more expensive than any hotel original website. Trust me! It costs more money.
Kz.5 - Do not use this app use hot wire
Garbage and ready to steal money
MrJ3rKMaN51 - Myriam séjour Agafay
Une expérience inoubliable, un staff exceptionnel, 100% professionnel et à l’écoute des occupants. Un grand merci surtout à khaoula pour une hospitalité hors paire , franchement toutes mes attentes ont été dépasser grâce à elle. Je me suis sentie toute de suite accueillie comme chez moi , tout en gardant un professionnalisme exceptionnel.
Le cadre apaisant et paisible!
Merci à toute l’équipe .
Girlofrussia - Just so good, always reliable
Best app to use to secure a reservation
Bubikaaaaaaa - Bubikaaaaa
Nice hotel but not so close to the city center if you are planning to go by walk. Staff very friendly
Fit by force - Easy booking
I have been very impressed with the ease to book and never any hassle at the property.
Sab08887 - Very clean, very safe area
My husband an i stayed here for 6 nights, the rooms are VERY clean, very safe neighbourhood, and we felt very comfortable staying there, the room had a/c which was awesome! The host was very friendly and quick response, only thing i would recommend is pillows for the bed, and the address was a little confusing to find , but other then that everything was perfect! In would 100% come back and stay at this place! HIGHLY RECOMMEND
Berothsky - Superb!
Very reliable, easy to use plus you get points too .👍🏻👍🏻👍🏻
H@4723 - Order reference: 40-308800747
Following up from more then last 14 days still no solution. Customer service go to gate is no help, they disconnect the line, lie about things and cheat.
Driod - Worst service
Booked and paid, booking didn’t send my reservation to the hotel. Won’t cancel the reservation, made me wait to trouble shoot their shty computer system. Waste of my time
Sharnet - LOVE THIS APP!!
I have been using this app for several years, and it is super easy! Everything you need in one spot with no hidden fees of the end. What you see is what you get.
Friendlyomo - It’s fraud
They took the amount of $81 from me and returned to me $22 and I did not benefit from this service. I never slept one night in the room at all. These people are not rooted in the trust. I could not get my full money back because the room was not with the same specifications shown on the site. This is fraud and deception.
It is a fraudulent site that works against customers, I advise you not to deal with it.
Chronos-stasia - I’m not sure whether to use your service or not?
I’ve a big international flight booking. Cause my sister is getting married. But from recent ratings everywhere, I am really not sure what happened with this.
Kong ma - Kong Ma
Room are huge, all rooms are ocean view. Very clean, very disappointed for no more breakfast start 30/Oct, but our booking was breakfast included.
Nukesd - Great service
Intuitive app well built and great deals. Also good costumer support
Whos uo daddy - Kerry
I gotta tell ya, I’ve been working with many booking companies over the last number of years and really happy I tried Booking.com.
Much better systems, pricing and customer service!
Eda from Montreal - Trendy Flats Fountainhas
Access to city Center walking distance. Grocery shopping and restaurants all walking distance. The staff Helena was very helpful. She answered our messages promptly. Access to the apartment was very easy. The instructions were very clear. The apartment size for 2 was great. Very clean.
Zaagidwin and raiden - Great hostel
I’m a solo traveller who came to Bayside house about a week ago. I’ve been to so many hostels and this by far is my favourite. It feels like I have a little family there. Tim and Ashlee have accommodated me in every way. I feel very lucky and wouldn’t stay anywhere else.
5stargeneraldude - So easy to reschedule or cancel a booking
It’s just so easy to book and reschedule or cancel. Love it.
Nizan cd - Best place to stay in Makkah
One of the finest hotel in Macca, if you wants to go for Umrah it is the best option, very clean nice stuff excellent service shopping Center food court everything in one place, car rental just outside of the door,
RosaColettee - App is great and user friendly
I use booking.com for a lot of hotel stays. It’s easy to use and easy to cancel if plans change.
Camila Nehring - I have been waiting months for my refund
Booking has kept me waiting for months for my refund, when I thought it was solved, since they sent an email saying that my money would be in 2/3 business days in my account, it has been days and I have to be sending new emails which are answered with automatic messages, the service is terrible!
2FEM - Super comfortable stay
Bed and bedding was very comfortable. Bathroom was a bit dingy. The smell of poop in front of the lobby was constant and off putting. The pool was immaculate.
The staff was fantastic and went above and beyond to help me get a ride to post office. Staff was top notch. They include shampoo and body wash along with shower cap, q-tips and water. It had a balcony. And the aircon worked well.
The shuttle was not running for my early flight, but taxi was only 100 baht and hotel arranged it for me. I recommend this place.
Wish i swam in the pool.
Zandra Cassandra - No customer service
If you have any problems good luck trying to resolve them. No support for overcharging or being charged after a confirmed ‘free cancellation’ issue. You’ll be left to dispute these with a hotel with language barriers in a country far from your own.
Land.House - I like booking.com
I use booking.com for hotels and flights for few years and never have any problem.
I believe when Airline cancel your flights and Hotel etc, it’s not your mistake in this case booking.com should refund and solve the issue soon as possible, if not solving the people booking problem the app will go downhill fast.
And please hire the people who speak good English and solve customer problem, not like someone speak poor English like Indian accent and don’t care about the customer problem etc.
Rifard66 - Tellement pratique!
Application facile d’accès et possédant tout l’info nécessaire pour l’hôtel!
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