NJ FamilyCare-Medicaid App Reviews

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Could be better. You should be able to add all members in your household

App is trash. I can’t access any of my info for my insurance plan so now I have to put off going to the doctor because I haven’t received my insurance card in the mail either. Website is also giving me errors. When I call the number they tell me my account is fine. Don’t understand what I’m paying for exactly? I should’ve went with Amerihealth. Last time I buy horizon. Absolute trash.

Continuously down or not allowing log in. Rendering itself completely useless, anytime try to log in will tell me password is incorrect then down for technical difficulties. Third time redownloading app in hopes it will work properly.

“Unfortunately we don’t accept this insurance”. Can you guys please UPDATE the listings for compatible doctors? It’s so insulting calling a place that the app is telling me accepts horizon NJ health but when I call the actual doctor they don’t accept it.

Múltiple ID cards for family member. I wish to have multiple family ID cards I only can have one.moms need have kids ID too

Useless. Your website and app are useless, as well as when I call customer service to find a provider as they see the same information as I do. It’s impossible to find a provider unless I call them to see if they accept my insurance. My old PCP is still listed even though he stopped taking your insurance over a year ago.

Can’t even log in. Thinking it would be great and I can’t even get into it because it will not send me the verification code to verify my phone number! Can’t find a link or a number or anything for assistance on app issues

Can’t logins. Just registered today, try to login, try so many time ,always showing that technical error.

Incredibly incompetent. I had your grin’s dental plan…. You sent me 12 cards.. 14 dental plan books ….2 different account numbers … 27 different letters then changed my Birthday with my wife’s …then you changed her birth years and we spent 19 phone calls trying to get it all straightened out…. And then after we thought it was … we received 2 more books and two new cards…. We have had enough of your crap…. We cancelled you because I’m loosing my mind and it never gets straightened out…. It’s incredibly stupid and a waist of my time and money …. And my dentist submitted an estimate 4 times and you never responded… I Quit… your fired!!! I want my money back… NOW!! Idiots!!!

Like everything government run- garbage. Tried to find a doctor on their website- doesn’t work. Saw an announcement that they now have an app, downloaded. Took forever to get through countless verification codes sent via email and txt that weren’t recognized by the app to finally log in and find out that this app like their website is garbage- doesn’t work.

Worthless app. Not only is this app down 70% of the time, 90% of the provider information is outdated

Tech issues. Please fix app so you can complete a request before “we are experiencing technical difficulties “ pops up. Using correct app, btw.

You can’t add household members?. Lol, this app is useless.

Worst app ever. App doesn’t work even after you reset password countless times it still says wrong password what a waste of time

Unable to use or access. I’m only able to log in any browser, but I still can’t log on the app itself. It still tells me my information is not valid. My username is my email and changed password and still can’t access.

Useless. The app has my PCP as someone who I haven’t seen in years, I’ve changed my PCP 3 times since then and the app is not allowing me to change or update the information …. Why would I want to keep this, it’s useless!

Still can’t sign in. Keep giving me technical difficulties when I’m trying to put the validation code this is ridiculous. That I have to keep going through this one min I’m in the next im not your guys really needs to fix this

Poor service. The worse app ever!!! Only bc my son gets free insurance i use it otherways this stupit people that works in here sucksss

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