Publix Pharmacy App Reviews

Won’t link any prescriptions. I have multiple prescriptions but it won’t pull up a single one of them. I try to pay for it on the app (it send me a text) and it won’t even show anything in my archive. The camera on the app is super blurry so I couldn’t scan it either (on my camera it’s perfectly fine) just overall pointless

What happened to the prescription refill?. All of a sudden, with a certain update, your Apple is doing very good but now it won’t tell me what prescriptions are due for refill when it notifies me over phone or email. It seems like a lot of features just suddenly dropped off of the app all of a sudden. It was looking so nice until recent updates.

I wish I could communicate to pharmacist. I wish I could message them- many times my doctor will prescribe something but I do not need it right then. They will go ahead and fill it unless I call and I forget but would be able to stop them from filling if I could message on app. Great app but need a way to not have to call and message pharmacy instead.

The new app doesn’t work. The old app was great, but now I can’t view 80% of my prescriptions, including active ones. My archived prescriptions only show a small handful. I used to love the app and found it really helpful during dr visits to list the medications I was currently or had taken. Now the app is virtually useless, as I can’t even check to see if active prescriptions have been called in or are ready. I still love my local Publix pharmacy, but am extremely disappointed in the app.

Poor app. I requested a refill through the app and it shows in progress then it disappears. Happened three times. Was showing three in progress now shows one. I called pharmacy and they said one is ready and working on other two. Told them what was happening and guy said he didn’t know anything about the app other than people have problems with it. And also text notifications are intermittent. Publix needs a new pharmacy app. Update: Here’s the lame response. Why bother? Hi. Our development team is always working on enhancements to make the app better and better. Thanks for shopping with us, we appreciate the feedback. -Gabby

Switched from CVS. We switched all of our prescriptions from CVS to Publix and we are so happy with our decision! The Publix pharmacy at Emory Commons is awesome and supper attentive to our needs. You should switch too!

Extra ordinarily helpful 🥳. This app is not only time saving for refills; it provides a convenient record which I can refer to as needed. Ex: it lets me know to notify my doc if a refill needs to be called in. It also enables me to contact the pharmacist when I need a refill without having to call & interrupt their work. I also find their response time super. It’s the best app i’ve seen.

Best Pharmacy App Out There. The new design upgrade is a fantastic improvement. It’s perfect for staying on top of my medications and keeping everything organized, well done

Good job, Publix!. So easy to order! Best is being able to see your entire list of prescriptions and keep up with refills available. Easy prepay and pick up👍

Much improved. The new version is much nicer looking. Still would like to be able to chat with the pharmacy using the app, but meets my needs.

Personalized service can’t be beat!. Everyone at pharmacy knows me and so many other patients- and service is ultra fast! Love Brian and his entire team!

The definition of five stars. Really, this app has made my life so much easier. Pay in the app, request a refill with one tap, see which presentations are overdue for a refill, all features that make this wonderful. Also, visiting my pharmacy location is fantastic, I’ve never had to wait behind more than one car or for more than 5 minutes before getting served in the drive-thru or at the counter. Unlike the last pharmacy I used to go to, which was a nightmare.

Improve your app. never make it work. Trying to scan for refill to save time and not to type incorrectly. It did not work. Add patient didn’t work . Tried multiple times. Need to enter the RX number manually in order to work. I will need to try scan option again as I see the app was update recently. Also, don’t publish in the app unless it’s been tested properly.

Best pharmacy app I’ve used. Easily the best and easiest app I’ve used for getting prescriptions. A breeze to transfer, upload & get refills. Makes taking care of my health a walk in the park

None. I love this pharmacy. The people are so friendly and want to help. Within days, the workers knew my mom where the pharmacy mom used prior (even after years) never recognized her. They knew me when I had to pickup her meds for her (this was before I switched to Publix’s). They do what they can to help you out.

The BEST. I appreciate everything the pharmacy staff does for me & especially enabling my family member to pick-up my pre-paid medications. It is very convenient for both of us. My Part D insurance prefers subscribers to order through the mail, but that procedure does not suit my needs.

App issues. I went in to download this app for easier access to getting my medication. It kept saying I already had an account & I do not, or atleast I do not ever remember filling out anything for it. I’ve tried to change the PW & add the prescription number & it denies it & I got it from a girl at the pharmacy in redbank, sc. she was very rude to me & not listening to my question. Her name started with an M. I am not a happy camper.

Terrible. Leaving a review is almost impossible because the App Store is glitching, so that’s great and very helpful. UI is clunky and unintuitive. If they wanted to streamline the visual, they needed to start from scratch. This is worse than the previous UI, it makes even LESS sense. Don’t bother with tabs if you’re going to put everything on one screen anyway. I don’t know why there’s no option to update insurance information, apparently Publix prefers to waste time and payroll having staff make phone calls instead. Medication refill records are not always accurate and will not show that a refill was even requested if it wasn’t filled. I would honestly prefer to get my medications filled elsewhere but that would mean adding another errand.

Never works anymore. For the last 2-3 months app has not worked. It no longer shows pending or ready prescriptions. I have to call the pharmacy or go in person every time to see they received the prescriptions or if they are ready for pick. My app only shows overdue and archived. I have uninstalled several times over the months and still not working properly. Used to be such a great app.

Staff. All of the girls there are incredibly kind and helpful. In the 10 years I’ve been going there not once have I had an issue. Always smiling and a smile goes a long way!

This is a great way to get my meds :D. I’m a minor but I’m still able to call in my own medicine when needed and I don’t even have to know when there needed! Because when I get on the app it tells me the medication I was about to call in a refill for already was overdue for one! Imma be using this system forever that’s for sure ;)

What happened?. There was an upgrade and now all my prescriptions are gone. I’ve deleted and added back and still have the same issue. Please fix. It was a great app until the upgrade

I love Publix Pharmacy!!. They are great! I love their App!! Always helpful when I have a question. I get all my meds there and also my vaccines. I am on a lot of meds and I love this place!

A Game-Changer for My Pharmacy Needs – So Convenient!. The Publix pharmacy app has truly made managing my prescriptions so much easier and hassle-free. From quick refills to tracking my medication history, the app simplifies everything, allowing me to spend less time worrying about prescriptions and more time on what matters. It’s incredibly convenient to use on the go – no more waiting on hold or last-minute pharmacy trips. The reminders are helpful, and it keeps everything organized. If you’re looking for a way to streamline your pharmacy experience, this app is a must-have!

Best pharmacy I have ever used!. This pharmacy runs seamlessly. From the easy to navigate app to the courteous staff to the convenience of combining grocery shopping with prescription pickup and vaccines : it has simplified my life.

Friendly Publix Pharmacy.. Publix pharmacy Family, is always helpful when I have my questions, and always professional Thank you.

Convenient. This is a pretty good app and a convenient way to manage prescriptions for myself and my husband. However, notifications for refills due are spotty. Sometimes I get them but not always. I requested notifications by text and email but don’t get them regularly.

Incredibly Helpful. It's an app where I can manage all my medications and refills without any sort of issues. Straight forward and simple, the way an app should be!

Works better but hard to find info I need. The newly redesigned app works better. Less crashing. It also used to get stuck/hung when pulling info, processing order fulfillment updates, or processing payments. The new app is much better at pulling/pushing info. It would be nice if info was easier to find. When I log in, I want to see most recent prescriptions and last fill date easily. The horizontal scroll prescription info isn’t that helpful without the last fill date. Also, I shouldn’t have to dig and click so much to find the pharmacy hours. It’s actually quicker to Google that than use the app. That feature and the transfer is made for new users. A user is only new once. Returning users are the bulk of traffic. I don’t need to open the map and see every location in the state. I need my local pharmacy info. People don’t change pharmacies that often. Please put more time and effort into user testing and research.

Best Phaacy in Orlando. Switching to Publix pharmacy from Walgreens and CVS has been the best thing I've done. No more waiting forever, no more screwing up my orders, no more frustration. They clearly are superier to the rest. Well staffed, never a wait of more than one person ahead on line, no problems with orders, tineky filling. Not only that but their Pharmacists and techs are highly trained, consistently great and totally efficient. A well run operation. A consistently performing app. My particular experience has been with Publix Altamonte and Publux Winter Park on Aloma. Kudos and much thanks!!

My app no longer works. I used to LOVE LOVE this app for getting my medications. All of a sudden all my prescriptions are gone, pickup history and refills are all gone. I can’t get it back for some reason. I refilled prescriptions manually using the app and they still don’t show up on my profile. So I can’t see if they are in progress, which makes me have to call and kills the purpose of the app. Whatever y’all did please undo it, I prefer the previous version of this app.

Very User Friendly. Easy to use and very convenient to refill prescriptions. The app automatically prompts the user to request a renewal from the medical provider for prescriptions with no refills left.

On time accuracy. Thanks for being so accurate about when to pick up your prescriptions when you call.

My review. I like having all my prescriptions on one page and know how many refills I have remaining. Also the text notifications are great.

Ok, but has a couple of issues. I like the convenience of this app for the most part, but there are a few improvements that are needed. First, my cell phone number keeps getting deleted from the app, and as a result, I can’t receive the text message notifications letting me know that my prescriptions are ready. I have added my cell phone number to the app several times, but it seems like with each update recently, my cell phone number gets cleared. And I don’t realize it until I refill a prescription and don’t receive the text message. Another issue is filling prescriptions that are “on file”. You have to locate the prescription(s) in your record on the app, then you have to manually enter the prescription numbers to fill them. It would be nice to be able to just click the prescriptions I want to fill in my record without have to manually enter the prescription numbers. if these issues could be fixed, the app would be great!

Instagram Pharmacy Delivery Stinks - BIG PROBLEM. The Publix Pharmacist and staff are awesome! I had an organ transplant 30+ years ago & having a great Pharmacist is Super important!! I’ve been using them for 12+ years & count on them for Major support. However, their INSTAGRAM DELIVERY for prescriptions is worse than Horrible… It’s almost impossible to get them to accept a delivery, much less delivering the prescriptions. I have a horrible back problem & can’t always go pick them up… PUBLIX needs to find another Delivery Service or INSIST on INSTAGRAM adhering to their Contact OR losing Publix Pharmacy Customers…

Vaccines. A great feature would be to let the registered user see their vaccine status, current vaccine dates, up coming and recommendations

App Update Review. 11/7: Despite the supposed November update, I still have the same issue where I can’t see my prescriptions and opt for an easy refill. I can’t add prescriptions or view any past orders. The app is completely useless for me. Original: The last update wiped out all my user information (from the online website as well) and there seems to be nothing to do to get it back. It looks to be an entirely new structure to the app which actually feels like a glitch! Unfortunately, the app is useless for me if I have to scan or key in a prescription each time I want to reorder rather than just choosing from a list of prescriptions that I consistently use. I’m SO disappointed that this was made a part of the update and I’ve opted to not use the app as a result of the new approach . I’m also considering going back to CVS for app ordering convenience.

Love my Pharmacy. I love store 1410 pharmacy. They are friendly, efficient and prompt with fulfilling my orders. I transferred from another Publix pharmacy to this one primarily due to their customer service. Keep up the great work.

So easy!. This app makes managing my prescription refills so easy! Love the pre-pay option too so I can skip the line and grab my sub and prescriptions quickly. Thank you Publix!

BEVE Boo. I love this store, the staff is very helpful and they go out of your way to make sure that your prescription is filled correctly. Daniel is VERY helpful & when a mistake is made he goes out of his way to fix it! THANK YOU PUBLIX @ RICE CREEK!❤️

Works almost exactly as it should.. The app itself works great. In fact, if they only told the quantity of your last refill along with the date it would be easy and a five star rating. But since they change some 90 day scripts to 30 days or 60 days it gets confusing without knowing what it was before refilling them.

Used to be great. This used to be an excellent app, now it’s the pits! It doesn’t seem to “sync” well with my local store. I just checked the app and it says I can pay for 3 prescriptions, note I picked up and paid for these prescriptions 2 days ago. It notifies me to refill a script after us been picked up. The old layout was easier to use and I never had an issue with its accuracy. Finding the info is more difficult and much less accurate with the updates over the past year. I’ve complained to the pharmacy and they tell me everyone is having the same issues. They say they have talked with corporate, yet nothing changes. The only positive for this app is requesting refills, otherwise I wouldn’t bother with it.

Text Rx “available for refill” Notifications. It would really help if the text “Rx available for refill” notifications contained the Publix STORE NUMBER as well as that pharmacy PHONE NUMBER. Sometimes it is necessary to pick up an Rx at different Publix location than my normal one: - Different store in a metro area has stock for same day pickup - I am a Snowbird and spend time, and pick up Rx, in Florida In both of these cases, the refill notice is sent out from the temporary pharmacy, whereas I would greatly appreciate picking up at my local neighborhood location. BTW, the “Thanks for your order” text has the phone number, but not the store number, and the “available for pickup” text has the store number but not the phone number. How about a little standardization across all 3 standard notification texts?

Easy refills. This app makes it so easy to place refill orders and then to pay when they’re ready we just have to go to the store and pick them up or even have them delivered

Awesome job!. Finally, the pharmacy app we've all been waiting for! 🙌 I kept saying, 'You need to change developers!' And guess what? You did it! 😂 Now it's smooth, reliable, and makes getting my meds a breeze. Kudos to the new team for making it happen!

PUBLIX Pharmacy app is illogical. PUBLIX Pharmacy app is illogical. It says a prescription is past due for refill. I attempt to refill it and am told that I cannot❗️Using this app is worse than “going around your head to reach your nose. This app does NOT WORK LOGICALLY❗️ The pharmacists are wonderful, but this app causes MORE WORK for the pharmacists because I need to call ☎️ them to confirm app misinformation to be sure the app is correct, which it frequently is NOT. Surely, Publix can do better to make “shopping at and pharmacy app use a PLEASURE.”

Easy. The app places your medication profile at your finger tips. Last fill date, how many refills let. You can select a future date or soonest available. If you link your other family members they can also get your prescription filled.

Great Pharmacy. I use the Publix Pharmacy at Naples Towne Center. The staff there are outstanding. Unlike CVS and Walgreens, when I need a prescription right away and am going to wait onsite to pick it up I have NEVER been told that the wait time is over 1 hour!!! I have never had to wait more than 10 minutes. They take care of the patient standing in front of them! Great job Olivia, Pete, and Susan!

Dependable. Thank goodness we never have to wait until they get a medication in like we’ve had troubles in the past with other pharmacies. You usually have what you need within 24hr.. 48 at the most.

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My app no longer works. I used to LOVE LOVE this app for getting my medications. All of a sudden all my prescriptions are gone, pickup history and refills are all gone. I can’t get it back for some reason. I refilled prescriptions manually using the app and they still don’t show up on my profile. So I can’t see if they are in progress, which makes me have to call and kills the purpose of the app. Whatever y’all did please undo it, I prefer the previous version of this app.

Convenient. This is a pretty good app and a convenient way to manage prescriptions for myself and my husband. However, notifications for refills due are spotty. Sometimes I get them but not always. I requested notifications by text and email but don’t get them regularly.

BEVE Boo. I love this store, the staff is very helpful and they go out of your way to make sure that your prescription is filled correctly. Daniel is VERY helpful & when a mistake is made he goes out of his way to fix it! THANK YOU PUBLIX @ RICE CREEK!❤️

Love my Pharmacy. I love store 1410 pharmacy. They are friendly, efficient and prompt with fulfilling my orders. I transferred from another Publix pharmacy to this one primarily due to their customer service. Keep up the great work.

Family pharmacist. The employees that work at either public pharmacy are wonderful! Always make you feel like family and take care of all your needs! The only Pharmacy I know, Publix!

Friendly and helpful. Couldn’t ask for a nicer or more helpful bunch of pharmacists. I’ve always been very well taken care of.

Good job, Publix!. So easy to order! Best is being able to see your entire list of prescriptions and keep up with refills available. Easy prepay and pick up👍

Best Pharmacy App Out There. The new design upgrade is a fantastic improvement. It’s perfect for staying on top of my medications and keeping everything organized, well done

Great App. I love this app. It’s very convenient with reminding me when my prescriptions need to be refilled. And very handy and way to navigate. You can even pay ahead of time and just pick it up or have it delivered. Great app.

Incredibly Helpful. It's an app where I can manage all my medications and refills without any sort of issues. Straight forward and simple, the way an app should be!

App issues. I went in to download this app for easier access to getting my medication. It kept saying I already had an account & I do not, or atleast I do not ever remember filling out anything for it. I’ve tried to change the PW & add the prescription number & it denies it & I got it from a girl at the pharmacy in redbank, sc. she was very rude to me & not listening to my question. Her name started with an M. I am not a happy camper.

Improve your app. never make it work. Trying to scan for refill to save time and not to type incorrectly. It did not work. Add patient didn’t work . Tried multiple times. Need to enter the RX number manually in order to work. I will need to try scan option again as I see the app was update recently. Also, don’t publish in the app unless it’s been tested properly.

Much improved. The new version is much nicer looking. Still would like to be able to chat with the pharmacy using the app, but meets my needs.

Best pharmacy app!. This app makes it so easy to renew your prescriptions and literally takes 5 seconds. The notifications when your prescriptions are ready work really well! Love this app!

Great service. Refills are always quick, and the attendants are usually helpful. I just wish they could help me synchronize all of my prescriptions. Rather than pleading ignorance.

Publix. Very friendly and very helpful they enjoy helping others and they make you feel like family

Very User Friendly. Easy to use and very convenient to refill prescriptions. The app automatically prompts the user to request a renewal from the medical provider for prescriptions with no refills left.

Love app but can’t put whole family on one acct. Love the app. Works quickly and well. I can’t put my whole family on one app and that is a total pain in the rump.

Easy Navigation. Can easily transfer your prescriptions, refill and date you will pick up. Very friendly and informative staff. Like the pre-pay and shorter pickup line.

Pharmacy. I called yesterday about a script in progress and they said they would have ready in a 1/2 hr. When I arrived 2 hrs later it was still not ready and it took another 45 mins before it was finally ready. I honestly don't care how long it was going to take I just don't like being lied too. If it was going to take over two hours to fill and if they told me that this review would be a 5 and I would have planned. Just don't lie to me..

Just the Best People!. I’m so glad I switched to Publix Pharmacy. It’s allowed me to discover the nicest and most personable people! I never had anything close to this at my previous pharmacy. These people really care.

Where shopping is a pleasure. Jason and his whole team are always professional and courteous. Very helpful with our prescription needs. They consistently go above and beyond

Prescriptions never ready. App is completely useless. Every time I fill my prescriptions through the app they are never ready at the pharmacy for pick up. I still have to wait in store for half an hour. I have to wait in store whether I fill it in person or request it in the app. The only reason to refill in the app is to avoid waiting around in the store. When the app tells me my medicine is ready… why is it not actually ready.

Updated App. This updated app is horrible, before the update it was extremely easy to manage and use and put in your refills now it jumps from one screen to the other you don’t even know what you’ve done. This is the worst app ever and I will never use it again and probably quit using Publix now!! please take the app back to the way. It was two weeks ago. This is the worst you can’t even use it.

Best pharmacy app I’ve used. Easily the best and easiest app I’ve used for getting prescriptions. A breeze to transfer, upload & get refills. Makes taking care of my health a walk in the park

A great app for getting refills!. This app makes getting refills on my many prescriptions so much easier than having to do it over the phone. I highly recommend it!

So easy!. This app makes managing my prescription refills so easy! Love the pre-pay option too so I can skip the line and grab my sub and prescriptions quickly. Thank you Publix!

Pharmacy review 5 stars!!!!!. This pharmacy is always helpful and goes above and beyond for their customers. I wished more locations were like this one. Kenny and the entire staff at the Arbor Place location are truly phenomenal and, are always so nice!

Very Helpful. I love how easy it is to use the Publix Pharmacy app. All of my prescriptions are the and when they are ready I can pay for them online and just run in and pick them up

The Fun Pharmacy. The people that work at Publix pharmacy are so nice, interesting and always able and willing to help! They seem to love what they do and it shows in how they do it. I think of it as being a fun place to go! The Fun Pharmacy!

Prescriptions. I like the Publix app but there are times that I can’t find my medicine like when I type in the search bar nothing is there just wished a little more user friendly

Never works anymore. For the last 2-3 months app has not worked. It no longer shows pending or ready prescriptions. I have to call the pharmacy or go in person every time to see they received the prescriptions or if they are ready for pick. My app only shows overdue and archived. I have uninstalled several times over the months and still not working properly. Used to be such a great app.

Can’t use app with a previously filled script, can’t get anyone on the phone without either. So you can’t use the app without a previously filled script . You also can’t get anyone on the in the pharmacy either without that script number. Although my number was confirmed ( when I physically traveled to the pharmacy ) they couldn’t explain why I’m No longer getting text notifications- and told me to use the app. Seriously - this is an idiotic system . Why would I have a script number for a new script ? Why would the phone system not allow one to speak with the pharmacy staff without a script number . I’ve made 3 trips so far and still don’t have a script sent two weeks ago. Seriously considering never using Publix pharmacy again .

Dependable. Thank goodness we never have to wait until they get a medication in like we’ve had troubles in the past with other pharmacies. You usually have what you need within 24hr.. 48 at the most.

On time accuracy. Thanks for being so accurate about when to pick up your prescriptions when you call.

Staff. Why I gave this 5 Stars is: While the app is great, refill and pay in advance. It is the pharmacy staff who ALWAYS go above and beyond my expectations. You do not get this excellent service and assistance in other pharmacies I can assure u. Thank you

Quick. Love, love the app love being able to pay on the app having it delivered or whether I pick it up, it’s always on time

Pharmacy online app. I love it. It is easy to understand and see all medication, refills and how much it cost before I even get there. I wish all other apps was so self-explanatory. Great job Publix Pharmacy.!!!!

Pharmacist. Kathy the pharmacist at the Freedom Square Publix pharmacy is outstanding she does above and beyond. You can feel her heart really goes into her profession. She cares and it shows. Thank you for your hard work and your dedication to your patients and a job well done :)

Easy refills. This app makes it so easy to place refill orders and then to pay when they’re ready we just have to go to the store and pick them up or even have them delivered one of the easiest apps I use

Staff. All of the girls there are incredibly kind and helpful. In the 10 years I’ve been going there not once have I had an issue. Always smiling and a smile goes a long way!

Easy to use. Easy and fast to use. Great to order medicine and check on all your prescriptions. Glad to be able to use it.

My review. I like having all my prescriptions on one page and know how many refills I have remaining. Also the text notifications are great.

Login issue on iPhone. Can no longer use iPhone app as it won’t go past login/password screen after clicking login and when trying one-time login option it gives a bad request error. iPhone has lasted update and have deleted/reinstalled app as well as trying a new account still cannot use iPhone pharmacy app.

Refill Reminder Fails. Tired of useless refill alerts. Last week it said I needed to refill one of my meds. I selected it and followed the prompts. Never filled. Doesn’t show it being filled. No one calls. But they do get angry for trying to fill to soon!!!! SO FIX THIS IN THE APP!!! Tired of ticked off pharmacy people when I’m just doing as the app says it’s time to do!!!!!! THIS SENIOR IS NOT HAPPY!!!!

Very User-Friendly. This pharmacy app is so user friendly. It’s easy to reorder meds and then to pay. Kudos to whoever designed this! Just like Publix—always customer focused—thank you!

Needs Work. While this app has potential, even the pharmacists at the store agree that is messed up frequently. Prescriptions go to the wrong store even when you verify the Publix, it is difficult to determine which prescription is the one you want to fill when there are multiple ones out there, and notifications are vague as to what has been filled. If you want frustration, be all means use this app.

Prescriptions. I find this app so easy to use. I live in Belize and we haven’t got this far yet. From my doctor to the pharmacy and from me to the pharmacy, it just works great.

Excellent RX. My pharmacy associates are always helpful, kind and communicate well whether there is a delay with my meds, or I need less of my prescription because my budget demands an adjustment. I do not want to change pharmacy any time soon.

Refills made EASY!!!!!!. I Like that I see all my medicine and refill quantities. It’s so much you can do on the app regarding your prescription. you don’t have to go to the pharmacy to fill your prescription even calling sometimes was a lot.