Publix App Reviews

In recent version, removing checked items deletes history. Edit: In this most recent update, I went to the bottom of my shopping list and clicked Remove All to remove my checked shopping items. After I did this, I went to both History and Favorites, and all of the items here appear to have been removed. This is a big negative since I often base my list on what is in my history or favorites. Big bug to fix in this update. Old: Love the app, it’s so easy to make a list. I have noticed that when I search for an item, the search results sometimes repeat themselves, and if I click add to list, it might add it more than once. I can just remove it in the list view though. I really love that it has the aisles that the product is in, and it would still be even more helpful if, like the Target app, there was a floor plan of each store with aisle numbers and product location included. The pay feature is great, I used it for the first time today. Keep up the great work.

Always a good shopping experience. I enjoy visiting this store because they keep shelves stocked and expiration dates are checked more than other stores in the area. As a mom, I pay attention to expiration dates on items for dairy and grocery because I am finding more and more items such as salad dressing and other items not typically checked are expiring quicker from the manufacturer. This store does an excellent job of quality control to catch the dates for mayonnaise, salad dressings, olives and even sauces that display on those isles to prevent people from getting sick. The deli is always stocked with variation of meat and cheeses, however the Boars Head packaged foods need to be closely watched for expiration dates occurring 5days out.

My Favorite Supermarket. Publix is the place to shop, it’s the whole package considering the service with a smile, awesome customer Service, great product selection, the BOGO,s OMG! The BOGO,s has allowed me to fill my refrigerator and cabinet's at times where I thought I wasn’t going to be able too. The produce is fresh, the bakery is amazing, I also utilize the Deli , which by the is time savings, I can go on and on Trust me! The meat dept will cut up your whole chicken without an extra charge, the store is clean, the return policy is hands down the best with no questions asked. I’m telling you you won’t find a better place to shop for groceries. Publix you’re in another galaxy in comparison to others. Please don’t change and continue to offer competitive prices and delicious, fresh affordable options. Oh and Did I mention the Publix app? Amazing…..if you don’t have the Publix App, you’re missing a whole experience if not a movement. I absolutely love Publix. Honestly, Thank you

Used to work great, but.... My husband does our shopping on Sundays after he goes to church. Today marks two weeks in a row that he cannot access the app for the grocery list (list will not open, nor will the ‘weekly ad’ section and the ‘search’ function doesn’t work {on a simple search like ‘milk’, a message comes up that says “Sorry we can’t find that. Try rewording your search or reducing your filters.” For MILK??!!}). Last week we got lucky; I could access it and snapshot & email it to him. This week, we have to rely on our rusty, middle-aged brains to remember. 🙄 I went to the online contact form and it says “Sorry our system is temporarily offline’”. Why do scheduled maintenance (yes, that’s a *guess* but probably a good one, since it happened to weeks in a row at the same time) during peak shopping hours? And if it’s not scheduled maintenance then Publix needs to check into why their app is crashing each week. Especially with the pandemic, people (including us) are using the touchless pay features more and more, and with the app down, this is no longer an option. Please find out the issue, Publix. We love shopping there and we loved using the app, but not the past couple of weeks. 😕

Good but has some ideas to do better. Love the order ahead feature but unfortunately I have had a few times where the deli person must not read English or something cause it’s been late or wrong(like recently had them do that nasty Italian? multigrain bread instead of white idk why it’s so salty even *I* who love salt can’t stand it). This is a problem cause I’m a cashier and don’t have forever to burn when I’m on break. Also prices would be great if listed when searching through the app from deals to just items in general(“save X amount” doesn’t always cut it). Wish there was the option of garlic bread, this onion bread I’ve seen promoted but can’t remember the name of, sourdough, etc as bread options in the app/ordering in the deli in general that would be amazing sounding. Just a few thoughts.

Pharmacy. Yesterday Friday, in the evening of the 26th, I visited the Winthrop location in Brandon, Fl. I was met with a friendly staff. I needed to pick up 2 prescriptions unfortunately only 1 was ready and the other would not be available till Monday. The pharmacist could see my concern as I had not taken my medications for 24hrs. Without even asking she said she could get it ready for me in a few minutes. I was very thankful and appreciative she made that possible. I have been unemployed for 5 months, I no longer have insurance. I asked her if she could honor the Goodrx discount and she kindly did. I strongly recommend you get your prescriptions filled at Publix. The service is extraordinary, the staff is efficient and you will get the lowest prices possible. Please thank the staff for their hard work and dedication to providing their customers with top notch service.

Good - needs improvement (again). Yet another glitch… if you add items from the home page under the header “Deals picked for you”, then go to the “Weekly ad” at top of same page, then select “view all”, the ones you JUST picked on the home page aren’t selected.. so no problem, tap them again right? Well when you go to your list the items are there twice. Kind of annoying. Please fix. Thank you Also to note- my last complaint about the coupon bar that comes up at the bottom of the screen when you select a coupon is much fast that before- so thank you for that. But what I don’t understand is why it has to come up AT ALL. Maybe just keep the error box pop up that pops up when the coupon isn’t available? The “coupon clipped” notification bar at the bottom isn’t necessary. Just having the scissors icon go from green to muted gray means we clipped it. Sometimes less is more.

Publix in Cullman. Publix has been a God send for so many families in Cullman and surrounding areas, including my family. The staff is friendly and courteous. They will actually show where a product is instead of waving vaguely and saying something like, “Well, it should be on aisle 7 or maybe 8. If you see an associate there, they’ll probably show you exactly where it is.” The people at checkout are very patient and greet you with a smile. The extra plus of having groceries taken to and placed in the car is invaluable, especially for customers who are unable to do so. The other departments in the store including fruit and vegetable, bakery, seafood, milk products, pharmacy, etc help make the store “complete.” All in all, Publix is my favorite grocery store and I highly recommend it.

App is glitchy. I have been using this app for a long time now. When it’s working, it’s awesome. When it’s not, it’s a real bummer. Nothing is worse than to be standing in Publix and searching for a coupon, you find it, clip it, and it says “error”, and won’t allow you to clip it. I’m at home right now trying to clip digital coupons, and getting a lot of errors on several offers I had intended on buying in the next hour when I run to the store. Now I won’t buy them. Also, since the most recent update, when I open the app, it takes almost an entire minute for it to finally respond to my tapping to open the coupons, or weekly sales ad. Not having this issue with any other app. I’ve even tried turning my phone off and back on to reboot and that’s not helping. I believe there’s something causing the app to glitch.

List is almost unusable after the latest updates. I shop at Publix for years and this app got much, much worse in the latest weeks, because it kicks you of the shopping list and reloads it frequently, making the shopping experience a real nightmare. That’s what’s happening in detail: Arriving at the supermarket I look for the first item on my shopping list, put my phone in my pocket and after grabbing the first item and unlocking my phone to mark the item as checked and see the next item, guess what? The app pulled me out from the shopping list, forcing me to wait for the home page to load again and then load the list, all over, over, and over again. Imagine when you have +20 items in your list? This makes using this app in the supermarket a terrible experience, on top of using more data. I got myself waiting for the shopping list to reload in every corridor! I hope Publix fix this, because while shopping there is great, the digital experience is a pain lately!

Publix Should Be Ashamed!. Publix’s management should be ashamed of how they have continued to raise prices. I understand that COVID impacted the food industry including the production, supply, transportation and distribution of food. These problems have resolved yet the prices continue to rise. I consistently try to shop at local businesses rather than national chain stores and commend Publix’s employee and community support. I reached my breaking point this past year when I found that I could consistently purchase the exact same items for considerably less at Walmart even when Publix offered a “two for one” sale on the items. While prices have continued to rise, the quality of produce has declined. I now shop at Publix for specific items (eg Publix ice cream and the holiday sale on prime rib) or for items I cannot find in other stores. In my opinion, Publix has used COVID as justification to attain higher profit margins. Publix has the right to charge whatever they want for items. I choose to shop elsewhere.

Could Improve. Has anyone gone to a Wegmans store to see how they do things? I have asked a few times to get some items that we miss from central New York. It seems like no one pays any attention. Also, every time I get fresh fruit already cut up, I think someone should show the workers how to cut it up. Inevitably I have to throw some of it out because it’s not edible. We went up north this summer and Wegmans had their own organic Tuscan garlic bread that was absolutely delicious and it was a huge loaf for $6.00. Also, Hofmanns snappy grillers - Publix used to have them. Not anymore. Also, Wegmans brand blue cheese stuffed olives are the best. And Wegmans Italian Sparkling Water - fantastic! I suggested to a manager to get Lupo’s Chicken Spiedies - never heard a word - someone should try these - they’re located in the Binghamton, NY area. Don’t get me wrong, Publix is my go-to store here in FL. I am merely making some observations. The staff is very friendly and helpful. Thank you for your time.

Several bugs. After the recent update (version 4.60) the pay in app functionality doesn’t work anymore giving the error “Unable to get PIN enrollment status”. if you log out and login back, the issue is fixed for the first utilization only but you understand this is a waste of time right when you are in a hurry to pay. This is only the latest and worst of other bugs, showed up over the past months, such as: 1) Auto location suggestion disappeared. Until a couple of months ago, when you opened the app in a store different from the default one in the application, it was automatically suggesting to switch. This very useful functionality has now disappeared and you need to manually change the store every time. 2) e-receipts disappeared. Again if you log out and login back, they will show up but only once similarly to the pay in app functionality that works once only. 3) e-receipts shows the receipt image only while the product list button doesn’t work anymore.

Needs some clarity in online ad. The only thing I dislike about the app is the changing format of the weekly ad. I use the sneak peek on Tuesday to build a shopping list for Wednesday. The app used to highlight the time in red for the items that weren’t on sale yet and it was fairly easy for 73 year old eyes to scroll through. Now it is in black and difficult for me. Another recent phenomenon is that the app shows every possible flavor of an item, increasing the selection in some categories to several hundred items. It only does this sometimes, other times it lists items the way it used to, one item no matter how many flavors. The ideal list for me would be one where, if I choose sneak peek, only the upcoming items would appear. One chain, I don’t remember if it was Publix, used to do exactly that!

Publix App. The Publix app is just ok. Great for seeing what is on sale. However I wish it was more sophisticated and would reflect prices and if the item is in stock at the store. Walmart, Whole Foods and Target apps are more advanced. Unfortunately I am finding myself shopping at the other stores mentioned because of the ease of use of their app. I could never have imagined buying food at Walmart however the app and pick up process has changed that for me. Adding the items in the app when I run out has made shopping so much easier as I never forget anything. I have tried instacart with Publix and determined the prices were too high. Why pay extra when you don’t have to with other stores offering similar service.

Great Store But App Could Be Better. **Update - app appears fixed. Raised to 4 stars. I use this app weekly. This morning, all but a few of the BOGO offers are showing up and the link to the ad seems broken because there is 0 (zero) listed under view all there you select that option. I tried to reach out for support but their chat function is non existent for app issues, other than log in, which appears to be a bot anyway, so that wasn’t helpful. I realize I can call in, but I really just wanted a quick way to report this to an actual human being. Just hoping a developer sees this and fixes it. Under normal circumstances, I’d give this app a 4 (and will revise if it gets fixed). For convenience of the customer, they really need to modernize/integrate all of their services in one app like all other grocery retailers vs having three separate ones for store, pickup and pharmacy. The in store app also needs some work as far as making shopping a little more efficient, such as help with finding a product in store and reflecting prices for in store products, but it works ok for looking at their sales and savings when it works. Their stores and associates are wonderful!

Deli personnel not Publix quality. Im not the type of customer who puts in reviews. However, this stuck with me And bothered me! I’ve been coming to this Publix since I moved here 15+ years ago. I not only pay for Publix quality in food I also pay for Publix quality staff and that Deli staff is no longer up to Publix standards. Let me just say, that dude with the ponytail and yellow scrungy was not only stuck up but rude when they tell me no potato wedges after I ordered hours ago and then no tuna. I didn’t care you didn’t have it I cared the way it was said to me, the way the message came across. Crazy thing is the manager was right there when it was happening and she didn’t care one bit! Thankfully I got miss Beverly as my cashier and made me smile as always. It’s because of her that I left happy! Deli department needs to spend a few days training with her.

Working again !!. I had previously left a negative review as an update earlier this year completely broke the app for me. The developer response suggested I contact customer support and I finally did so today - it turned out there was some kind of bug in my account that prevented me from updating any account settings including phone, email, etc., and this same issue was also responsible for breaking the app. After a quick email exchange they got it straightened out and the app is working perfectly again. A+ Publix ! As for the app itself, it’s excellent in design & functionality. Very easy to use, and all its features are super useful whether it’s list building, clipping coupons, checking weekly specials, or viewing order history. So happy it’s working again! 😃

Save the environment bring your own bag’s.. I love shopping at Publix! Great deal’s, love your app too because it remembers what I bought prior. I do wish the store carried Izze sparkling beverage 70% juice, in a 6.4 oz can or bottle comes down to matter of preference or what coastline your on. 🤣 I know the Nutty Fruity dried fruits is a vendor item just wish I knew who to contact to get more of the Tangerines 🍊 and Orange 🍊Slices. Publix on N 27 is out too. I make my own smoothies/ frappés at home, and I miss the frozen fruit that had watermelon, cucumber, pineapple, strawberries, and coconut . Who do I speak to about getting that bag into the store? When I talk to my family and friends I’m always recommending shop Publix not just for your great prices but for the way y’all treat your customers like we’re part of your team/family, and I thank you all for that. Thank you Publix for being in my neighboring town so I can shop your store.

Aisle Info Incorrect for Generic List Items. For the last few months the app has been putting items in the wrong aisle when adding them to the list. For instance, if you add sliced cheese without searching for the specific brand it shows cheese in aisle 13 on the end cap (sliced cheese is not on an end cap). If you go into the item to update it and pick cheese for the location it still shows it in aisle 13 on the end cap. But if you go look up the specific brand, it puts it in aisle 15 which is correct. When you edit the correct item it uses the cheese location as well but it’s in the right place. It like the location information for the generic items doesn’t match the brand name items. This happens for several things such as jelly beans, certain drinks etc. The ability to add items without having to search for the specific brand is super useful. I was hoping it would be fixed in an update but it’s been months and it’s still sadly broken.

List Function. Update: Thank you for bringing back the Coupon On/Off button on the List function! Maybe some of the other issues will get fixed soon, too. Hoping! I’ve used the app for quite a while, but never the list function. I used Grocery IQ, which was the best when it existed. I started using the Publix list function a few months ago. It has some bugs, like the produce, deli and bakery are always at the bottom of the list even though they are the first section of every store I shop and there is no way to reorder the aisles myself. Also when adding items to the list there is no indication after you type the item that it has been added, so I often add the same item multiple times. Just a blink or something please. But the WORST, is a recent update that has taken away the button to filter out digital coupons. There are many, many more coupons on my list than items I actually need to purchase so I have to scroll and scroll to find what I need to buy, and several times have missed items. PLEASE bring back this function.

It improved, however.... One of the last updates brought several great improvements such as the ability to build a list of favorites which makes compiling a shopping list easier and thus faster. Sadly, I spent a fair amount of time doing this, but when I logged in today my favorites list is empty. I tried using the contact form from the profile page so I wouldn’t have to leave a bad review, but it says “service unavailable.” I tried rebooting my devices, but that did nothing. Very sad that it looks like I will have to build the list all over again. UPDATE: I started adding to my list and everything reappeared so I am changing my review to 5 stars because the app really improved since I first started using it. It looks like these are just bugs that need to be worked out. Hopefully someone will see what happened and get to fixing it. :)

Some good. Some not so much. Overall, the app is fine but… it isn’t very user friendly. First off, when trying to order a platter or something online, you would think of a platter is available in multiple sizes, they would all be together.. or, even better, just shaker the platter and when I click in to it, have the sizes in a pull down…doesn’t seem that hard but perhaps it is. Then, I was trying to see what bar cakes were available at this time, and the only thing that pulls up is the carrot bar… now there are about 6 varieties but no other one would show up. Search BAR, BAR CAKE, even Confetti (because I thought that was one available) and the carrot one was all that showed up. This wasn’t for instacart or anything, just browsing. Very frustrating. It would seem a company like Publix would have a more user friendly website….

Best shopping app!. This is a very useful app, that I use every week! It helps me to easily see what is on sale and create a shopping list. Great job! I do like the ability to see what will be on sale a day early BUT with the most recent update, those are no longer marked with red text, so I have to look at the sale dates in each item, which takes time. Ideally the filter function would show only the sale items for a specific sale cycle but if that’s not possible, can you bring back the red text? This in the only reason for a 4 star vs 5 star rating. UPDATE: I know how to turn off adding in the preview of the next week sale items and I want to see them, not turn them off. I just need to be able to more EASILY (text used to be red) identify which are current and which are the next ad. The red text was removed with the last update.

Love this Publix app But More clarity needed about the five dollar reward. I love this public app and I signed up using the payment when they promised a five dollar reward off your next purchase of $25. My only issue was they should have been more clear because apparently you need to spend $25 the first time you use it and then $25 the second time you use it in order to qualify for the five dollars reward. My first purchase was only $23 that my next purchase was over $50 but I didn’t get the reward because both purchases weren’t over $25. I called Publix and they said thatThe next purchase over $25 would make me eligible for the reward so we’ll see if that happens. I would have just liked it to been more clear because I could’ve easily spent the extra couple dollars on the first purchase to make it eligible. Other than that grate app!!

Never have I EVER🤩. Honestly I never use grocery store apps or coupons because I forget to bring them or the line behind me is long so I don’t use them-and usually i save maybe $2.32 cents so I just don’t feel it’s worth all the trouble:/ …& usually it’s just me forgetting!!! BUT WOWOWOWOW!!!! Using the Publix APP is fantastic and goes beyond any APP I have!! It finds all the “Buy one get one” -HUGE SAVINGS for non perishables you’ll use anyway! So nothing wasted!! I used the APP for the first time yesterday and saved over $90 for products I use all the time!! AND the best part is that they put your sale items in order of the isles!!!!! GENIUS!!! We just moved here and I don’t know this store very well at all:/….Such a time saver!!! THANK YOU PUBLIX!!!

Try using an timeliness feature. I understand that sometimes stores get busy and delayed orders can’t be helped, but a few too many times I’ve had to wait 30 to 45 minutes beyond when my order was supposed to be ready. There’s no way in the app for me to address a completely delayed order and I end up paying the same amount for my wasted time. Otherwise I can cancel, which I’ve wasted time and my lunch break for food I won’t be able to purchase. Apps like Uber Eats offer discounts or partial refunds for orders delayed beyond a certain time. Maybe try that? It’s gotten to the point where there’s no real benefit to using the app when I end up waiting for my order longer than those who show up in the regular line after me. This is not meant to insult the workers or the stores. I understand things happen and I’ve never taken anything out on them. This is solely about what the app could do to improve its efficiency and customer satisfaction.

Please read this review - Publix just want your data! Will they sell it?. Customer, beware! I have been a loyal Publix customer for several years and used the app for the past 5 years or so. Since the last couple of weeks, the app’s been acting up, not showing the store locations or the savings, for example. It took me deleting and reinstalling it a few times to figure out that the app is working just fine, showing all locations and savings, until you log into your account. When you do so, it pops up a screen prompting you to accept or decline to have your activity tracked. If you select “ask app not to track”, it becomes useless, which means that they don’t want you as a grocery store customer; they want your personal data. What will they do with that? Sell it? Track the weekly savings you use most so they can limit what is shown to you on your version of the app? Anyway, it’s a deceitful activity and I am not going along with it. I will not use the app until their policy changes back to what it was until a couple of weeks ago.

Issue with Payment Feature Since Recent Update. After the recent update (Dec 2023), I’ve encountered a recurring issue with the Publix app’s Pay feature. Despite being logged in, the app consistently throws a ‘Pin’ error at the register. This error also coincides with my purchase history and credit card information disappearing from the app. A temporary workaround I found is logging out and then back in, which seems to resolve the problem temporarily. However, this is inconvenient, especially when trying to make quick transactions at checkout. This issue significantly disrupts the shopping experience, which was previously seamless with the Publix app. I hope this feedback helps the development team to address and fix this issue promptly. I look forward to an update that restores the app’s functionality to its former reliability.

Deli subs. I really love Publix’s! The last couple of times I’ve ordered a sub from this Publix’s they haven’t been ready at the scheduled time my Publix app has said to pick them up I have had to wait at least 30 mins over the scheduled time . What is the point of ordering online if I’m going to have to wait anyway at the store. This is really annoying to me ! I did talk to a manager on duty the last time and all he said was , I’m sorry, there is nothing I can do for you , I’m just the manager on duty, which is even more annoying! The people working at the deli said your order is still hanging off the Machine where the orders come out. They had a long line , the people standing in line were annoyed that they would make an online order before serving them . There must be some way to fix this mismanagement. Thank you

Used to work perfectly. Recently the app is slow to load and will not display the weekly ad. I have deleted and reinstalled the app and it's still not working. Please look into it. C'mon Publix! You make enough money to fix the app. Most busy people like to look at the weekly ad to plan ahead and map out their trip to the store. The app hasn't worked for weeks. Just disgusted with the lack of feedback and the apathy. If you aren't going to fix it, remove it because it's useless. Well it worked for one day. I thought it was fixed but today the weekly ad won't load and the app freezes. It seems to work Wednesdays when the weekly specials are changing. It's been a month since the app worked properly. It would seem that a large corporation like Publix would have a comprehensive IT department to manage these issues.

PLEASE. Omg please please please for the love of Pete, make the search function functional. I search “publix block cheese”, and I get 117 shredded cheese options that are every brand BUT Publix. The search needs to be refined so that when you search for something you can actually find it. I know that this is possible; even the separate Publix Delivery app has the ability to search for specific items without having to sift through sometimes hundreds of irrelevant items. And as long as I am begging here, please please put prices on things. Walmart is cheaper. But if you shop smart, Publix can be really cost effective with coupons and other offers. But I would have to spend way less time in the store if I could prepare a list within my budget. I almost exclusively shop at Publix and plan a lot of what I eat around their deals. But it would be so awesome if those two issues were resolved.

Publix Odessa or Anyone. I was a supermarket manager in Shopwell, Food Emporium and A&P for over 40 years in NY. I was also a District Manager for several years. I love your stores, the variety, the staff and store conditions, clean & easy to shop. I know these are inflationary times but some of the prices you have in all departments are really unreasonable. I see some prices decline, such as eggs, some produce items and some meat items but the majority of price changes due the past year of inflation (namely dry grocery items) will never be reduced. Other than that, I like your BOGO sales only when the regular price is reasonable, not inflated. Like I said I like your stores and only wish I had the opportunity to manage one of your stores. Thank you

App Effectiveness. While I enjoy shopping at Publix and using your app to find store savings and pay for purchases, I’ve always found it frustrating that the app rarely ever shows prices nor any additional info on products, just a snapshot on the screen. There’s a placeholder for nutrition but it’s never displayed. What’s up with that? I just don’t understand in today’s world why a chain grocery doesn’t have a more sophisticated app when other competitors do so. A factor that occasionally sways me to shop at the competitor. To add item costs and nutrition, is that so difficult when most retail apps today contain more than only an item photo? Otherwise, the app is fine and user friendly. Just doesn’t make sense for such a popular grocery chain to utilize an app that’s only 2/3 effective.

Works ok. This app is strange and needs a lot improvement! Yes I have complained for over a year. With the App deli you pre- order cakes, cookies , cupcakes, salmon, sushi, steaks, salads, subs, pre- cut for sandwiches roast beef, ham, turkey, salami, mashed potatoes, green beans, potatoes salad, soup all ready when you get there to pick it up. You can’t order 1 chicken leg, 2 chicken breast, 5 wings , 10 wings ,20 wings ready when you get there. You CAN order with app 30 , 40 , 50 , 60 up to a 100 wings to be picked up when you get there . This makes no sense in what the difference is in a lower count of wings and it is Important to be able to use the app so they have instructions on how to cooks the wings and everything else. When you call it in they get it wrong over the phone 85% of the time . Most of the time they overcook the wings beyond being eatable.

Doesn’t work if logged in. When logged in I’m unable to view the Publix weekly flyer and or deals. This started happening around November, 2023. I’ve asked Publix employees if they’re aware of any issues and they said dozens of customers have been complaining about the app not working. Logging out doesn’t necessarily fix the issue either. You may have to uninstall and reinstall the app, and don’t log back in again. This is the only way I’ve found that I can even view the store ad, but I’m unable to use any of the features that require you to be logged into an account. The moment you login to your account, everything quits working. This issue persists on both my iPhone and my iPad. I don’t know if it’s an application issue or iOS, but hope the issue will be fixed soon. Edit: After reading solutions to other problems I found something that corrected this issue. If you’re experiencing the above problem, try changing your store location preference, and then change it back to whatever your preferred store location is. I don’t know if it’s a permanent fix but at least for now it’s working again.

Very Helpful App!. I am a loyal Publix shopper of more than two decades. I’ve followed the many marketing methods and feel the need to finally write to congratulate Publix on providing a very high quality App. Along with your many other attributes; cleanliness, courteous and helpful employees, and super savings, you continue to grow and improve the shoppers experience. The app allows me to map out my shopping, filter my searches, review lists of items I have previously purchased. I also love the “sneak peek” feature. The Publix Club is also fun and helpful with its Rewards and Perks. The electronic receipts very useful. I could go on and on. Thank you! I promote Publix to everyone and visit Publix stores whenever I travel. Shopping with the app gives me the satisfaction of playing a game with a guaranteed Win!

Elite. I’ve been all around the states. I am originally from Florida HOWEVER I’m not bias when I say this. Publix is the best grocery store there is AND THIS APP!!!!!! Why didn’t anyone tell me I could make a shopping list and see all the deals available all on one app!!! Are you kidding me! I’ve been buy on getting one free for 2months now! Cut my grocery expenses IN HALF! I’m not down playing those who go to whole sale store and buy in bulk GOOD FOR YALL! If you’re a weekly shopper like me you needed this app 10years ago and you won’t know that until you download it! Also sign your phone number up for membership! “WHY?????” You ask, because on top of you finding all the store deals from this app YOU RECEIVE ADDITIONAL DISCOUNTS AFTER YOU ENTER YOUR PHONE NUMBER INTO THE CARD READER MACHINE THINGY 😂. Ok get the app thank me later BYE 😘

Coupons and shopping lists. The shopping list has been coming and going since September. What has become a frequent issue that has started costing us money is the coupons. Half the time I cannot access the coupons. I touch the option using several different ways of approaching it and some days it just doesn’t work. Twice, I have gone back to check my husband’s recipes to see that the coupons weren’t even applied. I tell the local store, they say they have heard this a lot since the last update and I’m referred to customer service. They just tell me to delete and reload- it doesn’t work and just takes what little time I do have available. Super frustrating!

App is buggy and unreliable. Every update introduces new bugs. App freezes for several seconds after start-up so I might as well just pull out my credit card - it’s much quicker. Today was the third time that I went to pay and kept getting a PIN error and eventually found that my credit card info was missing. Now every time I try to add it back the app gives me a “timeout” message even though on the last attempt it took me 32 seconds to type in my info and the message pops up immediately. I suspect it’s not a timeout at all but just a problem with my card not showing but the app not wanting me to add the same card again. This is probably my last visit. Food City is more common in my area and has better prices and better selection. I usually come to Publix be a use it is relatively the same distance for me but is less busy so easier to get into and out of. But if the app only slows things down then it’s not worth using and not worth shopping there.

Page freezes. The app is fine until I try to view something in the weekly ad (not scrolling), and the page freezes and I have to reboot my ipad to fix it. The same thing happens on my phone, but I am able to get out of it by swiping right. Doesn’t work on the iPad. Do you have a fix for that? Update. I can unfreeze the page by tapping on the upper left corner where “back” is supposed to be. There used to be an x to allow me to close that view of the page. UPDATE. Thank you for your response but you did not indicate that problem is fixed. The “BACK” option OR the X needs to be replaced. I was frustrated by this problem for several months before I accidentally happened upon a work around. Up till then the only way I could figure how to fix it was to reboot my iPad. Thanks in advance.

The app is a joke! 😂. I do shop at Publix, I only use the app to see sale items. I do not give out my information because of the tracking and selling of personal information. Also the price of an item is a secret 🤐. They don’t want people to know how expensive they are and to be able to compare! I find that it actually makes me shop elsewhere. I will say I like the deli and meats better, but that’s where it ends for me. Since the pandemic 😷, there was the need to shop other places for many things. What a rude awakening I got. I was never a price shopper, although I do like a bargain when it is available. Being forced to shop somewhere else saves me a ton of money. 💰 Example; an item that I bought elsewhere for $2.72 went on sale at Publix, two for $7.00! I kid you not! The more I payed attention the price, the more shocked and aware I became. It’s not like this with every item grant you. Nonetheless it’s amazing how many times I have found this occurrence. So now I realize why Publix doesn’t give their customers the price of merchandise on their app! I have knocked on average 28% off my grocery bill every week. I’ve turned my sons on to this knowledge and my friends also. I will still shop at Publix, they just get a lot less of my money 💵 now. And they are a major player making billions a year. They can do better for their customers. Greed Kills!!

Publix. I think that Publix is the very best grocery store in the world. You cannot beat the BOGOs! The produce is fresher than fresh, the seafood is amazing, meat is cut fresh daily and the butchers will honor any requests, the bakery bakes fresh breads daily with unbridled passion, the deli not only fries chicken every 3 hours but undoubtedly makes the finest subs bar none, the store is kept clean by enthusiastic associates, and customer service excels beyond belief. I have shopped Publix for over 50 years. No matter what state I am in, including Florida, Georgia, South Carolina and Alabama the consistencies are the same. When you enter a Publix it is like going back in time. This company wants to make sure that you have the best shopping experience while doting on you as you shop. I cannot imagine shopping elsewhere. Thank you Publix for keeping Mr. George’s vision alive. He would be proud and honored that his beliefs have stood the test of time.

Confused on services on products. Shopped in the west Boynton Publix today. Not my normal store, but was getting gas and decided to stop in since it was convenient. I wanted a few pieces of fish… so I went to the deli to find a few old .. over cooked pieces. I asked the associates if there would be more… the look I received as deadly. I then just said thank you and walked away. I went to the case to select a bag of chicken to see the same thing. Literally burnt chickens in the bags… I then went back to the counter to have a sub made. They informed me they do not make Italian subs… I looked at the board to my surprise I did not see it. So again I said thank you and walked away. I proceeded to cash my order with no issues. I was still hungry and decided to go to my regular store closest to my house ( Aberdeen) I walked to the deli and ordered a hot Italian sub… without question my order was completed in record time with seeing beaming smiles behind the counter. I’m one to believe we all have things going on, however Publix has a unique reputation of service. I’ve shopped both in the 30 years I’ve lived out west. Unfortunately my experience in the Boynton Beach Big store may be limited. My store is full of exceptional people… I even tease the service counter when I buy lotto tickets of being held against me because I never win! Thank you for this time . A smile goes a long way!

Best grocery app of them all. I realized I’ve been shopping at Publix for a year because this week I got a coupon for free anniversary flower bouquet in the app, (thanks Publix lol!) and the Publix app is good enough to deserve a review. I shop sales there and love the ease of finding them (vs a 10 page flyer, eg Kroger which I don’t ever go to anymore, and Kroger’s app is too bad to bother with) with the aisle it’s on too (so I don’t wander around looking and waste time). I’m an Aldi shopper primarily, but have added Publix to my grocery trips because their app is so efficient. The app will even list “For you” with sales on what you’ve bought previously, and the rest of sales are divided into bogo and department. It takes like 10 mins to add sales to your list, and can add extras quickly. As I shop I can click and it will auto put it at bottom, another click and I can remove all those. Whichever people designed this app and update it are terrific. I’m in a place with grocery saturation and the helpful Publix employees and low stress shopping environment wouldn’t be enough for me to continue shopping there on their own (I get bogged down by too many choices), but the app makes it absolutely worthwhile.

So so. This app helps in some ways. You can pay with it, and the information given about their specials is generally accurate. That being said, it has its faults. For one, it doesn’t usually give the prices. It would be easier to sit down and make a list if I had the information I needed. It also isn’t a very good organizational tool. If I make a list on it, some items on the list aren’t where they are supposed to be. It could tell you if they are out of something you need but it doesn’t. It also doesn’t route you through the store properly. Instead of making one trip through the store, the order of the list doubles you back to the 1st isle after you’ve been through the store. The only thing I want to double back for is frozen foods. My answer to both of these issues was to put my list on a spreadsheet I can sort by store. Since the app doesn’t list the prices I just start at generally lower priced stores and shop Publix last. No one store has everything you need these days anyway. Publix is one of the many companies that follows the cookie cutter format. They are all over the southeast, but make little effort to accommodate the needs of specific areas.

Where shopping is a pleasure using coupons. I love the Publix app & I love that I can create a list for when I’m at the store. I love using the coupons and try to add them all. There are times though, when I want to remove a coupon because I have a higher value paper coupon. This messes me up when I get ready to purchase & I’ve forgotten I have a clipped coupon. Most cashiers don’t know how to remove the digital coupon. I tell them I want to use my paper coupon instead. It’s too late & I get slighted. I wish the cashiers were trained on the coupon system & how it works. Some managers don’t know their coupon policies either. Overall a great app but it can use adjustments. I have shopped at my local Publixes since they came to my area in TN. Please keep improving your app! Thanks, Susan C

Great App!. I have been using the app to order in-store pick-up items for several years. No problems until they moved the pick-up away from the Deli. Nothing serious though. I have used the list function for the last several months. It makes getting through the store so much quicker. Sometimes the item is shown as being in the wrong location or no location but this is easy to correct in the detail of the item. There are a couple of improvements needed though with the Favorites function. Deselecting the Heart icon does not remove the item from the Favorites list. Also adding a sort capability would be welcome. Most recent isn’t all that useful in this instance.

App very buggy. This is an update to my review below. Since the time of the review Publix’s app team worked diligently to figure out the problem. Even though the problem/solution wasn’t spot on, it was enough that I could adjust my VPN settings so that I could get my apps to work again. It appears that sometimes app and VPN updates can affect one another so it’s not always a one sided problem. I’m happy to be able to use the app again. This app used to be great and now very recently it no longer works when using a VPN. Even worse when I turn off the VPN the app no longer works, won’t let me log back in & the only remedy is to delete the app & reinstall & start over. NOT very convenient for a frequently used app. I have already call tech support & have gone through the problems with supposedly a fix but it did not last long. Can’t log back in. The website isn’t much better as it also won’t let you use it when using a VPN service. Doesn’t say much for Publix’s concern for customers’ security.

Love Publix, But Unreliable App. I love Publix! Even if they didn’t have an app, it would remain my favorite place to get groceries. When their app works, it’s great. I appreciate being able to see my digital coupons, weekly sales, my shopping list organized according to my store, and more. But when the app glitches and stops working (which is way more often than any other app I use regularly), it is TERRIBLE. Some days, nothing but the home screen will load. It’s not a WiFi or phone issue — it’s just the Publix app. I’ve reached a point where I take screenshots of my shopping list just in case the app stops working during a grocery run; granted, that can only happen IF the app works long enough to create a list in the first place. I’ll keep trying to use the app, but I wish using the app was as much a pleasure as shopping at Publix.

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Almost there…. As a Publix LOVER, I can say the only thing wrong is the fact the app doesn’t list prices and totals in the shopping list. I feel it would be beneficial to the consumer. It’s a good way to track the spending while making lists because let’s face it, in these times, most of us our tracking our spend with budgets. This is where I think the app fails. Other than that everything about Publix and the app is great. I’m from Florida and for 4 years I did live in Texas. Kroger was horrible so I would shop at Tom Thumb which was like Publix but on a smaller scale. I MISSED PIBLIX so much. When I returned to Florida it was a right of passage when I entered Publix again the first time. LOVE YOU PUBLIX, you are my forever! Lol

Problems since update. I check every Wednesday for The following weeks sales and BOGO’s The last two weeks when I try and access the weekly ad, digital coupons or see all deals, after pressing “savings” At the bottom Of the homepage, nothing happens, nothing opens no matter how many times I press. I have opened and closed the app several times and still nothing happens when I try and open those pages. This has only happened since the update. I use this app all the time for my shopping list and especially on Wednesday’s when they preview the following weeks sales. And now it doesn’t work.

Works ok. This app is strange and needs a lot improvement! Yes I have complained for over a year. With the App deli you pre- order cakes, cookies , cupcakes, salmon, sushi, steaks, salads, subs, pre- cut for sandwiches roast beef, ham, turkey, salami, mashed potatoes, green beans, potatoes salad, soup all ready when you get there to pick it up. You can’t order 1 chicken leg, 2 chicken breast, 5 wings , 10 wings ,20 wings ready when you get there. You CAN order with app 30 , 40 , 50 , 60 up to a 100 wings to be picked up when you get there . This makes no sense in what the difference is in a lower count of wings and it is Important to be able to use the app so they have instructions on how to cooks the wings and everything else. When you call it in they get it wrong over the phone 85% of the time . Most of the time they overcook the wings beyond being eatable.

Publix App Rocks!. I have been using the Publix app for several years now. I really like the shopping list feature where you can select items from the weekly ad and add them to your grocery list. It also has a section where you can add items that are not in the weekly ad. Another great feature is that it tells you what aisle the product is located. This is so helpful when grocery shopping. It also organizes your shopping list by aisle, making it so easy to grocery shop. I think Publix has the best shopping app I’ve ever used. Kudos to your IT team!

Needs improvement!!!. I like most features of the app, but I would prefer to see prices for the products. Other store apps have them and it would make it easier to compare. Many reviewers have requested that feature also but it hasn’t happened yet. How about it developers? Another issue is the weekly savings products. They used to be in alphabetical order with the exception of their popular items. How about fixing that too? Also, when I order a decorated cake online, it used to show the finished look of the cake. Now it’s just a bunch of little cakes with something superimposed on it. It seems like when they have “improvements and bug fixes”, it breaks something else.

Good app, new refresh bug. Overall this is a really good app. I especially love the feature that sorts your selected items by store aisle, but I wish the deli and produce were at the top since that is what you first see when you enter the store. The latest version has a bug that constantly refreshes the screen to the home page. This becomes very annoying when you have a lot of items selected and have to get back to the items. I may have to see if a web (not app) version exists and try it until this is fixed, as it is making the app very difficult to use.

Show the prices. Publix is the closest grocery store to my home, making it easy and convenient to do all my shopping there. The sales are always great. The app is easy to use and navigate. I just wish the prices of every item in the store would show on the app. I have to budget my grocery shopping and have to create a list of stuff to buy. The app provides the list, just does not provide the prices. Therefore, I am unable to properly budget my groceries before having to go to the grocery store. It would be very helpful to know roughly how much I will be spending at checkout before I even have to leave the house, rather than calculate and figure everything out in store.

New changes are awful. It is hard to believe that any company would be interested in making their app worse but this one certainly has. The new updates now hide the pay button so apparently Publix doesn’t want you to pay from the app and would prefer you to pull out a credit card and slow down the line? Instead, they have placed order online prominent so Publix would prefer not to have individuals walk into their store and possibly deter impulse buying, but instead stay within their budget and only order online? Sounds like an interesting business model. Could you please place the pay button back where it was prominently displayed instead of hiding it. And if you need a special order app for those individuals that never walk in your store and only want to order online then why don’t you create a separate app for them?

App not showing ads. Update: After receiving the developer response, I followed the directions to update my location on the website, then logged out of the app and then back in, and it seems to be working as it should! Thank you! I have always used the Publix app and loved being able to make grocery list based on the weekly ad. I also enjoy ordering deli online and picking up in store. A couple of weeks ago my app stopped loading the weekly ads and has not fixed even after I’ve uninstalled and reinstalled twice. I also don’t have the ability to order online currently. Any idea on how to fix this?

Publix where nice people work. I have been shopping at Publix since 1976. It has always been my favorite grocery store. All the employees are always helpful the dili meats are superb and bakery too. Publix always keep their shelves stocked and you can see them busy all the time making sure everything is in the right place and if you need a special item and you can’t find it, coustomer service will go and hunt it down and bring it to you. The butcher will even cut your favorite steak the way you like it and their beef is delicious and if you want a good ribeye Publix is the grocery store to shop.

?. I absolutely love Publix, period. I love George Jenkins vision. My mother taught me my work ethics, and Publix taught me HOW to work, etc. One, and only one, thing I’m unhappy, VERY UNHAPPY about, is your decision to put self checkout isles in. I walk in and feel like I’m in Walmart. In fact, I have stopped shopping at “my” Publix completely because of those self checkout isles, and mom and I have shopped at that location for 30 years, we know the manager, etc! Now I drive several miles longer to a different Publix. There are a few self checkout isles there, but it doesn’t slap you in the face when you first walk in….

The app is great...I have only one suggestion. I love the app. The only thing that I can think that would make it better would be if you had the option to filter the digital coupons based on the one’s that you have not already clipped so you can see just those and choose from the coupons that you have not clipped. Thank you for your response. When the My Clipped Coupons feature is toggled off I can see the coupons that I’ve clipped as well as those I have not clipped. I want to be able to see only the coupons that I have not clipped.

Coupon clipping lag. My biggest complaint with the app, something I’ve wanted fixed for months, is when I want to clip several coupons. After each coupon is clipped, there is a banner popping up at the bottom telling me it was successfully clipped and a link to view coupons clipped. This is unnecessary and delays the process. I can see it’s clipped by the scissor symbol turning from green to gray. I’ve started bypassing the app and going to the mobile site online to clip coupons. On the mobile site, one can tap down the entire list of coupons quickly and efficiently with no banners popping up to delay the process. Your competitor’s app works like your mobile website. Make the Publix app mirror the mobile site’s coupon clipping process and it would be a 5 star app for me!

Needs prices included. I enjoy the usefulness of this app quite a bit. All it would take for me to give it 5 stars is if they added prices to the app. I used to frequent another popular grocery store and their app had this included, so that makes me think it is possible. It helps when comparison shopping and it also helps to see the total of everything you’ve added to your list. Other than this major feature missing, this app works GREAT! I love that it sorts my list by aisle for ease of shopping, and it’s simple to change which store location you’re shopping. Great job Publix, but please consider adding prices to the items - I would be so grateful!

Not working. Update- talked to rep in their tech support dept and she fixed it within 3 mins! Something about a store that I had previously logged into, either closed or changed store numbers. I’m not exactly sure but whatever she did, it immediately solved my issue. My app has stopped working. Won’t show any products or deals. No store selected and when I search for stores, it can’t find any. It does know my location but says no stores found. I’ve searched the web and can’t find an answer. I’ve uninstalled and reinstalled, logged out, and logged back in. Five star app when it was working.

Issue with Payment Feature Since Recent Update. After the recent update (Dec 2023), I’ve encountered a recurring issue with the Publix app’s Pay feature. Despite being logged in, the app consistently throws a ‘Pin’ error at the register. This error also coincides with my purchase history and credit card information disappearing from the app. A temporary workaround I found is logging out and then back in, which seems to resolve the problem temporarily. However, this is inconvenient, especially when trying to make quick transactions at checkout. This issue significantly disrupts the shopping experience, which was previously seamless with the Publix app. I hope this feedback helps the development team to address and fix this issue promptly. I look forward to an update that restores the app’s functionality to its former reliability.

Update ruined the app. Forced to update, and now the app is useless because it defaults to a store that no longer exists. I can’t change the store because it’s just a gray box where the store selection is supposed to be. I can’t see any of the weekly ads or anything I use the app for due to being unable to change to a functioning store. I was even at a Publix and hoped it would do the “shop this store?” but it didn’t. I deleted the app and reinstalled it, and I even changed the store on the browser version of my account. This didn’t help anything. Now I click on weekly ad, and it shows that there are no items available. I can see 28 bogos, and that is literally it when selecting weekly ad. I go to Publix multiple times a week so it’s nice to be able to see what’s available. This app is about as useful as the Winn Dixie app now

Publix. The absolute best bakery anywhere. I just can’t get enough of the Tre Leche cakes or the cannolis. Plus, its always been said that Winn Dixie were known as the beef people. Unfortunately, in my opinion, Publix has much better meats. I’ve gotten steaks and pork chops from Publix that my hubby was convinced I purchased from a butcher. Yes, Publix is higher priced than other stores, and I wish they could lower some of their prices, but I continue to shop there because of their quality and very friendly employees who will go out of their way to please customers. Thank you Publix from a very content customer.

Publix App & Account. Good day, I like the way the app works to let you the shopper know of all potential price offer & sales. The issue I continue to have is I put my phone in at checkout and the display states “customer id accepted, but the digital offer do not get redeemed. So I’m hoping this is a temporary issue. It frustrating to them have to go the customer service to explain to the helpful employees of the issue. In talking to other customer who have experienced the same issue. It would great to have this issue resolved. I believe that Publix’s values their customers and hope they fix this issue soon. I’ll say this started about 6 months ago. Please look into this issue. Thank you.

Inflation and the price we the consumer pay. Since the beginning of 2022 the price of groceries has risen faster and higher than inflation numbers. Although inflation recently is trending lower since its high mark it appears that no downward adjustments have been made in grocery prices thus far. We the consumer cannot continue to pay and pay for these continues increases. After speaking with many consumers we hope that Publix will lead the way in the grocery industry and start lowering the prices of goods the consumer uses on a weekly and monthly basis. Your reputation is exceptional and we are relying on you to lead the way in the industry for more competitive pricing.

Great app, but…. This app is awesome, I’ve used it for quite a while to manage my grocery list. I love how it sorts items by aisle, and if you happen to be at a different Publix you can change the store and it will automatically resort your list based on that store’s layout. However for some reason in the last couple of weeks it has started grouping items by section instead of aisle number. For example, it lists paprika in the Spices section, ketchup in the BBQ sauce section. Well I already know that paprika is a spice, but on which aisle is the spice section? Is this some kind of setting that I accidentally changed? I’ve looked but can’t figure out how to change it back. My list is set to sort by Location.

Very helpful. I like that you can choose items for your list straight from the sale flyer and that the list is organized by aisle making it easier/quicker to shop. The feature of adding an item and seeing it land on the list is broken so you can accidentally add something multiple times wo knowing until you check the list. The service and atmosphere at Publix is the very best, bar none. But their prices are generally too high. Neither of the last two comments relate to the app other than to say, making things amazing costs money, no doubt.

Latest update broke the app for me. This used to be an awesome app. Easy to poke through and find the good deals before going to the store. I could scroll through the weekly add or coupon page and switch between that and my shopping list app to add whatever I was looking for and then switch back to pick up where I left off. But since the latest update, any time I switch away from this app to do that, and then come back, the app pops up the little spinning wheel and takes me back to the home page. So to keep lying I then have to navigate back to where I was and scroll scroll scroll to try and find my place again. It’s at the point I don’t even want to use the app anymore. Please fix this! It would be a five star app but for this time consuming quirk!

Upgrade success… sort of. I left a review last night that the APP would not allow me past the ‘upgrade needed,’ even after following the uninstall instructions. Today, it worked, so I’ll adjust my 1star to 3star. Because, an issue I had before this update/upgrade was that my purchases were not shown in my history, even though my e-receipts were all correct. And when I would select ALL purchases, it showed only purchases from what looks like 6 months ago. And then it would not hold the filter; I’d have to adjust over and over. I often chose from my purchased items, so this is annoying. I made many of them favorites, but I shouldn’t have to do a work around.

Much Better!. I had some issues with the app not too long ago and gave feedback. All quirks with the app seem to be resolved. I’m very happy with it now. I use it extensively for clipping coupons, finding sales, making lists, keeping favorites list, and ordering online. I really like that I can add items to my list from sale lists and from favorites list. The favorite list helps me remember things that we need and all my family’s favorite items/flavors. My whole family has the app with login, so they can all add items (and even add specific instructions and their name to notes). It make shopping so easy!

Easy shopping and saving!. EDIT—For some reason, the app has not given accurate aisle locations for two stores on three occasions the past couple of weeks. I ensured the app was set to the correct store. Hopefully this is temporary. The aisle location is one of the selling points on why we get most of our groceries from Publix. ORIGINAL REVIEW—We shop several Publix locations. We love that you can set the location, and the app ACCURATELY tells you where in the store to find products on your list. We also love the savings of clipping the digital coupons. You’ve worked hard to improve the app and work out bugs, and we appreciate it!

App is always inaccurate to location.. The stores are great. The app for the stores are not great. Specifically the one for the Roosevelt location in Jacksonville. Everytime I shop on the app and make a list to shop in store, they don’t have what is listed. Or they don’t make it or yada yada. Always some kind of glitch. It is frustrating because when I put something on the list, that is what I intend to shop for. But then when I go to the store to pickup the item, they don’t have it. Happens over and over. It needs to be accurate to the location. Another thing the app does not support are also things they do actually have but it isn’t listed on the app. So dang frustrating! They also don’t list the prices which I find quite annoying since almost all the other grocery store apps list their prices. I have to see what I can afford!!

Review at Publix Sea Shell store gulf breeze, fl. This store is amazing. Always clean from bathrooms to floors. Customer service and other associates always friendly and helpful. Associates are not sitting idling around. I see many moving products to the front therefore making it easier to reach. If I am unable to find an item they will stop and take me to the item and if not there they are kind enough to see if there are more in the back. I constantly ask the associates like working at this Publix and I always get, “I love it”. Equally important I love seeing the fact they hire the disabled!

Love Publix, But Unreliable App. I love Publix! Even if they didn’t have an app, it would remain my favorite place to get groceries. When their app works, it’s great. I appreciate being able to see my digital coupons, weekly sales, my shopping list organized according to my store, and more. But when the app glitches and stops working (which is way more often than any other app I use regularly), it is TERRIBLE. Some days, nothing but the home screen will load. It’s not a WiFi or phone issue — it’s just the Publix app. I’ve reached a point where I take screenshots of my shopping list just in case the app stops working during a grocery run; granted, that can only happen IF the app works long enough to create a list in the first place. I’ll keep trying to use the app, but I wish using the app was as much a pleasure as shopping at Publix.

Great App!. Publix shopping application is a useful tool to develop shopping list ! We can start with blank page, look at sales ad on line and develop our weekly plan from those sales then add other needs from our previous purchases. We can do this at home and verify against pantry contents. The list was shared with a daughter during COVID and she did our shopping for us. After completing her run, she called me and I’d open garage door. She would place grocery bags in and leave. My semi invalid wife never was exposed to potential viruses which was concern for a 75 yr old high risk woman The only change I’d recommend is to have store list follow store layout so I don’t need to walk back across store because Deli and Meat items come after aisles 1-8

Publix is THE superstar of grocery stores!. Let’s face it, customer service is a dying thing in this crazy world we live in…except Publix! There is no other grocery store that compares to Publix for customer service as well as the value you get day in and out! The B1G1 sales are an incredible value! I dare say they have the best deli anywhere! Their chicken tenders are insanely delicious! Might I suggest the garlic-parmesan dipping sauce! 💥Yowza💥 I’ve ordered online literally countless times and NEVER have I been disappointed! Everything from decadent cakes, meat trays, veggie trays, special order buns and breads to their delectable sub-sandwiches!!! Thank you Publix for making my life SO much easier and tastier!

Add Prices Please!!!. It’s great to pay thru the app, but I don’t know why Publix hasn’t figured out how to add prices! I don’t accept that diff stores have diff prices since the app 1st allows you to select the store location. Suggesting that the shopper should call the store and speak with a store associate … Are you kidding? What a waste of my time - not to mention the associate that is running around to identify the multiple item prices while I’m on hold! Everything is happening real time these days, so the app should be designed from the consumer/buyer perspective! If I’m trying to manage my budget, the app should provide me with enough info to make a decision. Definitely a HUGE miss and EXTREMELY frustrating!! Without prices, it’s easier for me to order from Lowes Food, Fresh Market, Walmart, Target or anyplace else.

Needs work. There are two things I would like this app to do: show prices of items so I can comparison shop, and manage my shopping list. The first is nonexistent, and the second is implemented poorly. The nice feature of the shopping list is that it sorts my items by store aisles. On the other side, the interface is inconsistent (gives feedback when adding to list from search, not from “add to list”), and it doesn’t filter multiple identical entries. Also, when searching, it would be nice if favorites and past purchases would rise to the top of the results. On the plus side, it does offer contactless payment, but that means trusting my credit card info to yet another app. All in all, it is slightly better than a paper list, but can be very frustrating to use.

Upgrade required. I can no longer enjoy the benefits of shopping at Publix. Why? My account will not upgrade. I am in my 80s. There is no reason for me to pay a thousand or so dollars, nor do I have $1000K or so, just to continue enjoying the benefits of shopping at Publix!! When Publix executives realize their mistake in eliminating their customers with older phones perhaps, just perhaps, their uppity attitudes May change I know I am not the only one. While waiting to talk to Maggie, the wonderful customer service young woman, the woman ahead of me had the same problem No hurry in deciding how to change your attitude, a huge beautiful ALDI is coming in across the street!!! It’s been nice, Publix

Wonderful Team. Associates are always helpful and courteous at Publix Naples Walk. Michael a manager always friendly and very supportive with assistance and questions. We have been to many other Publix and although the other locations are good we sure do love the Naples Walk location. Hollis is also very sweet too! Rhonda is a star in the pharmacy area! Only one suggestion. Deli department needs to be more attentive to those waiting with their orders in front of case. Working on packages for the cooler or for those who order online need to be done differently. It does get frustrating when 2-3 associates are not addressing waiting customers in front of them.

Above and Beyond customer service!. I’ve shopped at many different Public locations and their customer service is superior to many other grocery stores. I use the App and select my grocery items after checking the weekly ad. Items on my list to purchase in my cart are conveniently listed by the aisle location which saves me time in the store. And they may be considered a little more expensive for some items but they carry items I can’t always find at other stores. The cashiers help load my cart and offer to take my purchases to my car.

Good but needs work. I love me some Publix but the search aspect of this app is awful. I search for things and have to scroll half way down just to find an item close to what I want. I type in the exact name of an item and it’s maybe the third one down. I hesitate to use any sort of drive up option because I can’t even find the exact name brands or items easily. It shocks me that after so long of having this and seeing multiple reviews on the same subject that the search is still just has bad as when I downloaded the app a year or two ago. Please please make improvements; Publix is better shopping and quality of food then Target and Walmart but Target and Walmart have way better and more user friendly apps and would love to see Publix contend.

Frustrated that app can’t find Publix store - issue now resolved. The app used to be great to order cold cuts ahead of time and to make my shopping list but now it can’t seem to find any Publix stores even when I am standing in a store. This has happened multiple times over the last few years and today I went to order online and it can’t find store. I am on my recent update and even tried deleting and reloading. As of 5/29 I was able to speak with the technical team and they were able to resolve my issue. It seems somehow a invalid store was linked to my account which is strange since I just ordered online last month with no problems - something must have changed with the last Publix app update since that was after my last order.

Why I love Publix. I used to live in FL and Publix was my favorite store. Then I moved to TX and there were no Publix stores- now I'm in NC and thrilled to shop at Publix again. Everything I loved then is still true now: freshest produce, great sales, and an excellent inventory of foods and brands. Publix has the most professional and kindest employees- if you need help, they give it to you! I also enjoy their good, competitive prices, and great "BOGOs" every week. To top it off, during your birthday month Publix gives you a gift! You may select either a carton of ice cream or a loaf cake from their bakery- for free!! And both are so yummy!! And all of this is why I love Publix!

I do like Publix. I do like Publix for it’s cleanliness, professionalism of the people who work there, and their caring and concerned attitude. It really is a cheerful place to shop. It is convenient for me to shop there and I do understand that people have other alternative places to go to do the same. Pricing seems to be the main limiting factor for who can shop at Publix. It is without a doubt a controlling factor as to who can shop there. If you want to cope with this situation, you really need to watch their advertisements and two for one deals. This would help those who would like to shop there, be able to do that. Hence, the four stars instead of five.

The Good and the Bad. Stores are clean and well organized. Employees are very helpful. Items are usually good quality. But prices on most items are unnecessarily high. Other stores have the same exact items as Publix for 30% to 50% less. So I’m very selective with what I buy from Publix. And I shop elsewhere for most items. Thank you for your reply to my comments. However, with the economy of the US number one in the world, the rate of inflation has dropped with the exception of two things- groceries and energy. Surely, there must be areas in the world of Publix where you can help the customer save more by adjusting prices to keep pace with the lower inflation rate.

Deli pre-orders. I love this app and have been using it for years! It’s great to see what’s on sale as I plan my weekly grocery trip and also easy to clip coupons and apply them at checkout. However, the ability to pre-order deli meat has changed in the last few weeks. The inventory showing for my store is limited in the app and I have to order when I get to the store. I know, first-world problem… But it was so convenient in the past and now I have to wait in line to order in person as the inventory in the store is much larger than what shows in the app. My app is up-to-date so I don’t know if this is related to bird flu issues.

Must have!. I use every feature! I love making my list on it and that any available digital coupons are pulled in! The Publix pay is just absolutely amazing! If you shop at Publix and don’t use the app you don’t know what you’re missing! I could do an advertisement on it that’s how much I love it 💕oh and did I mention that we don’t call you text you or sell your information! We just give you discounts, anniversary flowers, free cake or any Publix ice cream or frozen yogurt on your birthday . Only ice cream not included is the gallon. And if you find yourself needing help signing up or using the features just ask us to help! If you shop in Beuluh stop by register 5!

Broken for over a month. Please fix your app. As others have mentioned, this app is completely useless right now. You cannot use the store locator function, and, as a result, cannot do anything else in the app. You can’t view prices. You can’t view the ad. You can’t place orders. This app is completely broken and has been this way for probably more than a month. Updating and reinstalling does not solve this issue. Fix your app. Response to developer: That’s interesting, Lilly, because when I “used” to place online deli orders in the app, I could always see prices before I arrived at the store to pickup the item. I can’t place online orders at the deli anymore with the app because the app doesn’t allow you to select your location. I have to use the Publix website to accomplish this task now since it does allow you to select your store location like the app used to.

Temporary problem solved. Back to five stars.. This has been one of my favorite shopping apps. I’ve used it weekly for nearly four years. I loved when they added “pay through the app”. I used it from the get-go. (In the beginning, I had to explain to the cashier how to do that.) 😉 I have no clue what has happened in the past week or so. I have to close and reopen the app just to see my list. Today, I had to use Apple Pay as the “pay” button would not do anything. Tried again six hours later to go to the pay button. Still not working. Otherwise, an excellent app! Update: Apparently, the “glitch” was only temporary. All is well now. Back to five stars!

Publix IOS app does not support landscape mode on iPad. I very much love and also hate the Publix IOS app at the same time. I use the app almost daily to check weekly ads, specials and just to find where items are in the store. For this purpose, I love the app. However, Your app developers need to fix one issue that make the Publix IOS just about the worst app I use. I use an iPad Pro with the apple keyboard/case. This means the iPad is always used in landscape mode and this is required to type on the keyboard. The Publix iOS app is the only app I use, out of literally hundreds of apps that I use that has not been updated to rotate between landscape and portrait modes. This app only works in portraits mode which makes it pretty useless for my iPad and keyboard. Can you have the IOS developers add landscape mode?

Awesome store!. I absolutely love you’re stores!! They’re always clean all the will help anytime you need them! The only slight problem I have now, no matter what store I go to is they no longer ask to help taking groceries to the car! I understand it’s because of the pandemic, however 45 years ago I broke my back. I’m now 62 yrs old, 2 yrs ago I broke my hip in a parking lot. Sometimes I can use a cane other times a walker! So at times I need a little help! Other than that I LOVE your stores, everything is fresh, and they always look beautiful!💜❤️🥰 props to you all you are hands down the best store in all of Florida!!

A Game-Changer for Grocery Shopping!. I can’t say enough good things about the Publix app! It’s truly a game-changer for anyone who values convenience and efficiency in their grocery shopping experience. One of the standout features for me is the ability to order from the deli directly through the app. Gone are the days of standing in line or waiting around—now I can place my order for all my favorite deli items, from subs to sliced meats and cheeses, and have it ready and waiting for me when I arrive. The app is incredibly user-friendly, making the ordering process quick and easy. I also love that I can customize my orders exactly how I like them, and everything is always prepared perfectly. The time saved by using this feature alone makes the app worth it, but there are so many other great features, like digital coupons, weekly ads, and the ability to create and manage shopping lists. Publix has really thought of everything to make the grocery shopping experience as seamless as possible. Highly recommended!

I just want help finding things in the store. Why is that so hard?. I used to rely on this app to find things in stores. At one point, you could do it from the search bar, which is the intuitive place to look for things, but they stopped showing the store location in your selected store. Then I had to go to list, which isn’t at all intuitive, but it worked. In a recent update, we now must create an account and login to enter the list section. So currently, I cannot find any place in the app that allows me to find what aisle a given item is on when I am in the store. That’s nuts. Please give us back an easy way to look up where to find things. It is easier for me and it saves me from having to find and disrupt employees to ask.

App Effectiveness. While I enjoy shopping at Publix and using your app to find store savings and pay for purchases, I’ve always found it frustrating that the app rarely ever shows prices nor any additional info on products, just a snapshot on the screen. There’s a placeholder for nutrition but it’s never displayed. What’s up with that? I just don’t understand in today’s world why a chain grocery doesn’t have a more sophisticated app when other competitors do so. A factor that occasionally sways me to shop at the competitor. To add item costs and nutrition, is that so difficult when most retail apps today contain more than only an item photo? Otherwise, the app is fine and user friendly. Just doesn’t make sense for such a popular grocery chain to utilize an app that’s only 2/3 effective.