Publix App Reviews

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Used to work great, but.... My husband does our shopping on Sundays after he goes to church. Today marks two weeks in a row that he cannot access the app for the grocery list (list will not open, nor will the ‘weekly ad’ section and the ‘search’ function doesn’t work {on a simple search like ‘milk’, a message comes up that says “Sorry we can’t find that. Try rewording your search or reducing your filters.” For MILK??!!}). Last week we got lucky; I could access it and snapshot & email it to him. This week, we have to rely on our rusty, middle-aged brains to remember. 🙄 I went to the online contact form and it says “Sorry our system is temporarily offline’”. Why do scheduled maintenance (yes, that’s a *guess* but probably a good one, since it happened to weeks in a row at the same time) during peak shopping hours? And if it’s not scheduled maintenance then Publix needs to check into why their app is crashing each week. Especially with the pandemic, people (including us) are using the touchless pay features more and more, and with the app down, this is no longer an option. Please find out the issue, Publix. We love shopping there and we loved using the app, but not the past couple of weeks. 😕

App is buggy and unreliable. Every update introduces new bugs. App freezes for several seconds after start-up so I might as well just pull out my credit card - it’s much quicker. Today was the third time that I went to pay and kept getting a PIN error and eventually found that my credit card info was missing. Now every time I try to add it back the app gives me a “timeout” message even though on the last attempt it took me 32 seconds to type in my info and the message pops up immediately. I suspect it’s not a timeout at all but just a problem with my card not showing but the app not wanting me to add the same card again. This is probably my last visit. Food City is more common in my area and has better prices and better selection. I usually come to Publix be a use it is relatively the same distance for me but is less busy so easier to get into and out of. But if the app only slows things down then it’s not worth using and not worth shopping there.

List is almost unusable after the latest updates. I shop at Publix for years and this app got much, much worse in the latest weeks, because it kicks you of the shopping list and reloads it frequently, making the shopping experience a real nightmare. That’s what’s happening in detail: Arriving at the supermarket I look for the first item on my shopping list, put my phone in my pocket and after grabbing the first item and unlocking my phone to mark the item as checked and see the next item, guess what? The app pulled me out from the shopping list, forcing me to wait for the home page to load again and then load the list, all over, over, and over again. Imagine when you have +20 items in your list? This makes using this app in the supermarket a terrible experience, on top of using more data. I got myself waiting for the shopping list to reload in every corridor! I hope Publix fix this, because while shopping there is great, the digital experience is a pain lately!

App is glitchy. I have been using this app for a long time now. When it’s working, it’s awesome. When it’s not, it’s a real bummer. Nothing is worse than to be standing in Publix and searching for a coupon, you find it, clip it, and it says “error”, and won’t allow you to clip it. I’m at home right now trying to clip digital coupons, and getting a lot of errors on several offers I had intended on buying in the next hour when I run to the store. Now I won’t buy them. Also, since the most recent update, when I open the app, it takes almost an entire minute for it to finally respond to my tapping to open the coupons, or weekly sales ad. Not having this issue with any other app. I’ve even tried turning my phone off and back on to reboot and that’s not helping. I believe there’s something causing the app to glitch.

Good but has some ideas to do better. Love the order ahead feature but unfortunately I have had a few times where the deli person must not read English or something cause it’s been late or wrong(like recently had them do that nasty Italian? multigrain bread instead of white idk why it’s so salty even *I* who love salt can’t stand it). This is a problem cause I’m a cashier and don’t have forever to burn when I’m on break. Also prices would be great if listed when searching through the app from deals to just items in general(“save X amount” doesn’t always cut it). Wish there was the option of garlic bread, this onion bread I’ve seen promoted but can’t remember the name of, sourdough, etc as bread options in the app/ordering in the deli in general that would be amazing sounding. Just a few thoughts.

Several bugs. After the recent update (version 4.60) the pay in app functionality doesn’t work anymore giving the error “Unable to get PIN enrollment status”. if you log out and login back, the issue is fixed for the first utilization only but you understand this is a waste of time right when you are in a hurry to pay. This is only the latest and worst of other bugs, showed up over the past months, such as: 1) Auto location suggestion disappeared. Until a couple of months ago, when you opened the app in a store different from the default one in the application, it was automatically suggesting to switch. This very useful functionality has now disappeared and you need to manually change the store every time. 2) e-receipts disappeared. Again if you log out and login back, they will show up but only once similarly to the pay in app functionality that works once only. 3) e-receipts shows the receipt image only while the product list button doesn’t work anymore.

Publix in Cullman. Publix has been a God send for so many families in Cullman and surrounding areas, including my family. The staff is friendly and courteous. They will actually show where a product is instead of waving vaguely and saying something like, “Well, it should be on aisle 7 or maybe 8. If you see an associate there, they’ll probably show you exactly where it is.” The people at checkout are very patient and greet you with a smile. The extra plus of having groceries taken to and placed in the car is invaluable, especially for customers who are unable to do so. The other departments in the store including fruit and vegetable, bakery, seafood, milk products, pharmacy, etc help make the store “complete.” All in all, Publix is my favorite grocery store and I highly recommend it.

Coupons and shopping lists. The shopping list has been coming and going since September. What has become a frequent issue that has started costing us money is the coupons. Half the time I cannot access the coupons. I touch the option using several different ways of approaching it and some days it just doesn’t work. Twice, I have gone back to check my husband’s recipes to see that the coupons weren’t even applied. I tell the local store, they say they have heard this a lot since the last update and I’m referred to customer service. They just tell me to delete and reload- it doesn’t work and just takes what little time I do have available. Super frustrating!

Publix Odessa or Anyone. I was a supermarket manager in Shopwell, Food Emporium and A&P for over 40 years in NY. I was also a District Manager for several years. I love your stores, the variety, the staff and store conditions, clean & easy to shop. I know these are inflationary times but some of the prices you have in all departments are really unreasonable. I see some prices decline, such as eggs, some produce items and some meat items but the majority of price changes due the past year of inflation (namely dry grocery items) will never be reduced. Other than that, I like your BOGO sales only when the regular price is reasonable, not inflated. Like I said I like your stores and only wish I had the opportunity to manage one of your stores. Thank you

Save the environment bring your own bag’s.. I love shopping at Publix! Great deal’s, love your app too because it remembers what I bought prior. I do wish the store carried Izze sparkling beverage 70% juice, in a 6.4 oz can or bottle comes down to matter of preference or what coastline your on. 🤣 I know the Nutty Fruity dried fruits is a vendor item just wish I knew who to contact to get more of the Tangerines 🍊 and Orange 🍊Slices. Publix on N 27 is out too. I make my own smoothies/ frappés at home, and I miss the frozen fruit that had watermelon, cucumber, pineapple, strawberries, and coconut . Who do I speak to about getting that bag into the store? When I talk to my family and friends I’m always recommending shop Publix not just for your great prices but for the way y’all treat your customers like we’re part of your team/family, and I thank you all for that. Thank you Publix for being in my neighboring town so I can shop your store.

Add Prices Please!!!. It’s great to pay thru the app, but I don’t know why Publix hasn’t figured out how to add prices! I don’t accept that diff stores have diff prices since the app 1st allows you to select the store location. Suggesting that the shopper should call the store and speak with a store associate … Are you kidding? What a waste of my time - not to mention the associate that is running around to identify the multiple item prices while I’m on hold! Everything is happening real time these days, so the app should be designed from the consumer/buyer perspective! If I’m trying to manage my budget, the app should provide me with enough info to make a decision. Definitely a HUGE miss and EXTREMELY frustrating!! Without prices, it’s easier for me to order from Lowes Food, Fresh Market, Walmart, Target or anyplace else.

Good - needs improvement (again). Yet another glitch… if you add items from the home page under the header “Deals picked for you”, then go to the “Weekly ad” at top of same page, then select “view all”, the ones you JUST picked on the home page aren’t selected.. so no problem, tap them again right? Well when you go to your list the items are there twice. Kind of annoying. Please fix. Thank you Also to note- my last complaint about the coupon bar that comes up at the bottom of the screen when you select a coupon is much fast that before- so thank you for that. But what I don’t understand is why it has to come up AT ALL. Maybe just keep the error box pop up that pops up when the coupon isn’t available? The “coupon clipped” notification bar at the bottom isn’t necessary. Just having the scissors icon go from green to muted gray means we clipped it. Sometimes less is more.

In recent version, removing checked items deletes history. Edit: In this most recent update, I went to the bottom of my shopping list and clicked Remove All to remove my checked shopping items. After I did this, I went to both History and Favorites, and all of the items here appear to have been removed. This is a big negative since I often base my list on what is in my history or favorites. Big bug to fix in this update. Old: Love the app, it’s so easy to make a list. I have noticed that when I search for an item, the search results sometimes repeat themselves, and if I click add to list, it might add it more than once. I can just remove it in the list view though. I really love that it has the aisles that the product is in, and it would still be even more helpful if, like the Target app, there was a floor plan of each store with aisle numbers and product location included. The pay feature is great, I used it for the first time today. Keep up the great work.

Love this Publix app But More clarity needed about the five dollar reward. I love this public app and I signed up using the payment when they promised a five dollar reward off your next purchase of $25. My only issue was they should have been more clear because apparently you need to spend $25 the first time you use it and then $25 the second time you use it in order to qualify for the five dollars reward. My first purchase was only $23 that my next purchase was over $50 but I didn’t get the reward because both purchases weren’t over $25. I called Publix and they said thatThe next purchase over $25 would make me eligible for the reward so we’ll see if that happens. I would have just liked it to been more clear because I could’ve easily spent the extra couple dollars on the first purchase to make it eligible. Other than that grate app!!

Great Store But App Could Be Better. **Update - app appears fixed. Raised to 4 stars. I use this app weekly. This morning, all but a few of the BOGO offers are showing up and the link to the ad seems broken because there is 0 (zero) listed under view all there you select that option. I tried to reach out for support but their chat function is non existent for app issues, other than log in, which appears to be a bot anyway, so that wasn’t helpful. I realize I can call in, but I really just wanted a quick way to report this to an actual human being. Just hoping a developer sees this and fixes it. Under normal circumstances, I’d give this app a 4 (and will revise if it gets fixed). For convenience of the customer, they really need to modernize/integrate all of their services in one app like all other grocery retailers vs having three separate ones for store, pickup and pharmacy. The in store app also needs some work as far as making shopping a little more efficient, such as help with finding a product in store and reflecting prices for in store products, but it works ok for looking at their sales and savings when it works. Their stores and associates are wonderful!

Deli subs. I really love Publix’s! The last couple of times I’ve ordered a sub from this Publix’s they haven’t been ready at the scheduled time my Publix app has said to pick them up I have had to wait at least 30 mins over the scheduled time . What is the point of ordering online if I’m going to have to wait anyway at the store. This is really annoying to me ! I did talk to a manager on duty the last time and all he said was , I’m sorry, there is nothing I can do for you , I’m just the manager on duty, which is even more annoying! The people working at the deli said your order is still hanging off the Machine where the orders come out. They had a long line , the people standing in line were annoyed that they would make an online order before serving them . There must be some way to fix this mismanagement. Thank you

Deli personnel not Publix quality. Im not the type of customer who puts in reviews. However, this stuck with me And bothered me! I’ve been coming to this Publix since I moved here 15+ years ago. I not only pay for Publix quality in food I also pay for Publix quality staff and that Deli staff is no longer up to Publix standards. Let me just say, that dude with the ponytail and yellow scrungy was not only stuck up but rude when they tell me no potato wedges after I ordered hours ago and then no tuna. I didn’t care you didn’t have it I cared the way it was said to me, the way the message came across. Crazy thing is the manager was right there when it was happening and she didn’t care one bit! Thankfully I got miss Beverly as my cashier and made me smile as always. It’s because of her that I left happy! Deli department needs to spend a few days training with her.

Page freezes. The app is fine until I try to view something in the weekly ad (not scrolling), and the page freezes and I have to reboot my ipad to fix it. The same thing happens on my phone, but I am able to get out of it by swiping right. Doesn’t work on the iPad. Do you have a fix for that? Update. I can unfreeze the page by tapping on the upper left corner where “back” is supposed to be. There used to be an x to allow me to close that view of the page. UPDATE. Thank you for your response but you did not indicate that problem is fixed. The “BACK” option OR the X needs to be replaced. I was frustrated by this problem for several months before I accidentally happened upon a work around. Up till then the only way I could figure how to fix it was to reboot my iPad. Thanks in advance.

Best grocery app of them all. I realized I’ve been shopping at Publix for a year because this week I got a coupon for free anniversary flower bouquet in the app, (thanks Publix lol!) and the Publix app is good enough to deserve a review. I shop sales there and love the ease of finding them (vs a 10 page flyer, eg Kroger which I don’t ever go to anymore, and Kroger’s app is too bad to bother with) with the aisle it’s on too (so I don’t wander around looking and waste time). I’m an Aldi shopper primarily, but have added Publix to my grocery trips because their app is so efficient. The app will even list “For you” with sales on what you’ve bought previously, and the rest of sales are divided into bogo and department. It takes like 10 mins to add sales to your list, and can add extras quickly. As I shop I can click and it will auto put it at bottom, another click and I can remove all those. Whichever people designed this app and update it are terrific. I’m in a place with grocery saturation and the helpful Publix employees and low stress shopping environment wouldn’t be enough for me to continue shopping there on their own (I get bogged down by too many choices), but the app makes it absolutely worthwhile.

Needs prices included. I enjoy the usefulness of this app quite a bit. All it would take for me to give it 5 stars is if they added prices to the app. I used to frequent another popular grocery store and their app had this included, so that makes me think it is possible. It helps when comparison shopping and it also helps to see the total of everything you’ve added to your list. Other than this major feature missing, this app works GREAT! I love that it sorts my list by aisle for ease of shopping, and it’s simple to change which store location you’re shopping. Great job Publix, but please consider adding prices to the items - I would be so grateful!

Very Helpful App!. I am a loyal Publix shopper of more than two decades. I’ve followed the many marketing methods and feel the need to finally write to congratulate Publix on providing a very high quality App. Along with your many other attributes; cleanliness, courteous and helpful employees, and super savings, you continue to grow and improve the shoppers experience. The app allows me to map out my shopping, filter my searches, review lists of items I have previously purchased. I also love the “sneak peek” feature. The Publix Club is also fun and helpful with its Rewards and Perks. The electronic receipts very useful. I could go on and on. Thank you! I promote Publix to everyone and visit Publix stores whenever I travel. Shopping with the app gives me the satisfaction of playing a game with a guaranteed Win!

Could Improve. Has anyone gone to a Wegmans store to see how they do things? I have asked a few times to get some items that we miss from central New York. It seems like no one pays any attention. Also, every time I get fresh fruit already cut up, I think someone should show the workers how to cut it up. Inevitably I have to throw some of it out because it’s not edible. We went up north this summer and Wegmans had their own organic Tuscan garlic bread that was absolutely delicious and it was a huge loaf for $6.00. Also, Hofmanns snappy grillers - Publix used to have them. Not anymore. Also, Wegmans brand blue cheese stuffed olives are the best. And Wegmans Italian Sparkling Water - fantastic! I suggested to a manager to get Lupo’s Chicken Spiedies - never heard a word - someone should try these - they’re located in the Binghamton, NY area. Don’t get me wrong, Publix is my go-to store here in FL. I am merely making some observations. The staff is very friendly and helpful. Thank you for your time.

Good but needs work. I love me some Publix but the search aspect of this app is awful. I search for things and have to scroll half way down just to find an item close to what I want. I type in the exact name of an item and it’s maybe the third one down. I hesitate to use any sort of drive up option because I can’t even find the exact name brands or items easily. It shocks me that after so long of having this and seeing multiple reviews on the same subject that the search is still just has bad as when I downloaded the app a year or two ago. Please please make improvements; Publix is better shopping and quality of food then Target and Walmart but Target and Walmart have way better and more user friendly apps and would love to see Publix contend.

My Favorite Supermarket. Publix is the place to shop, it’s the whole package considering the service with a smile, awesome customer Service, great product selection, the BOGO,s OMG! The BOGO,s has allowed me to fill my refrigerator and cabinet's at times where I thought I wasn’t going to be able too. The produce is fresh, the bakery is amazing, I also utilize the Deli , which by the is time savings, I can go on and on Trust me! The meat dept will cut up your whole chicken without an extra charge, the store is clean, the return policy is hands down the best with no questions asked. I’m telling you you won’t find a better place to shop for groceries. Publix you’re in another galaxy in comparison to others. Please don’t change and continue to offer competitive prices and delicious, fresh affordable options. Oh and Did I mention the Publix app? Amazing…..if you don’t have the Publix App, you’re missing a whole experience if not a movement. I absolutely love Publix. Honestly, Thank you

Works ok. This app is strange and needs a lot improvement! Yes I have complained for over a year. With the App deli you pre- order cakes, cookies , cupcakes, salmon, sushi, steaks, salads, subs, pre- cut for sandwiches roast beef, ham, turkey, salami, mashed potatoes, green beans, potatoes salad, soup all ready when you get there to pick it up. You can’t order 1 chicken leg, 2 chicken breast, 5 wings , 10 wings ,20 wings ready when you get there. You CAN order with app 30 , 40 , 50 , 60 up to a 100 wings to be picked up when you get there . This makes no sense in what the difference is in a lower count of wings and it is Important to be able to use the app so they have instructions on how to cooks the wings and everything else. When you call it in they get it wrong over the phone 85% of the time . Most of the time they overcook the wings beyond being eatable.

List Function. Update: Thank you for bringing back the Coupon On/Off button on the List function! Maybe some of the other issues will get fixed soon, too. Hoping! I’ve used the app for quite a while, but never the list function. I used Grocery IQ, which was the best when it existed. I started using the Publix list function a few months ago. It has some bugs, like the produce, deli and bakery are always at the bottom of the list even though they are the first section of every store I shop and there is no way to reorder the aisles myself. Also when adding items to the list there is no indication after you type the item that it has been added, so I often add the same item multiple times. Just a blink or something please. But the WORST, is a recent update that has taken away the button to filter out digital coupons. There are many, many more coupons on my list than items I actually need to purchase so I have to scroll and scroll to find what I need to buy, and several times have missed items. PLEASE bring back this function.

Elite. I’ve been all around the states. I am originally from Florida HOWEVER I’m not bias when I say this. Publix is the best grocery store there is AND THIS APP!!!!!! Why didn’t anyone tell me I could make a shopping list and see all the deals available all on one app!!! Are you kidding me! I’ve been buy on getting one free for 2months now! Cut my grocery expenses IN HALF! I’m not down playing those who go to whole sale store and buy in bulk GOOD FOR YALL! If you’re a weekly shopper like me you needed this app 10years ago and you won’t know that until you download it! Also sign your phone number up for membership! “WHY?????” You ask, because on top of you finding all the store deals from this app YOU RECEIVE ADDITIONAL DISCOUNTS AFTER YOU ENTER YOUR PHONE NUMBER INTO THE CARD READER MACHINE THINGY 😂. Ok get the app thank me later BYE 😘

Publix. I think that Publix is the very best grocery store in the world. You cannot beat the BOGOs! The produce is fresher than fresh, the seafood is amazing, meat is cut fresh daily and the butchers will honor any requests, the bakery bakes fresh breads daily with unbridled passion, the deli not only fries chicken every 3 hours but undoubtedly makes the finest subs bar none, the store is kept clean by enthusiastic associates, and customer service excels beyond belief. I have shopped Publix for over 50 years. No matter what state I am in, including Florida, Georgia, South Carolina and Alabama the consistencies are the same. When you enter a Publix it is like going back in time. This company wants to make sure that you have the best shopping experience while doting on you as you shop. I cannot imagine shopping elsewhere. Thank you Publix for keeping Mr. George’s vision alive. He would be proud and honored that his beliefs have stood the test of time.

PLEASE. Omg please please please for the love of Pete, make the search function functional. I search “publix block cheese”, and I get 117 shredded cheese options that are every brand BUT Publix. The search needs to be refined so that when you search for something you can actually find it. I know that this is possible; even the separate Publix Delivery app has the ability to search for specific items without having to sift through sometimes hundreds of irrelevant items. And as long as I am begging here, please please put prices on things. Walmart is cheaper. But if you shop smart, Publix can be really cost effective with coupons and other offers. But I would have to spend way less time in the store if I could prepare a list within my budget. I almost exclusively shop at Publix and plan a lot of what I eat around their deals. But it would be so awesome if those two issues were resolved.

Love Publix, But Unreliable App. I love Publix! Even if they didn’t have an app, it would remain my favorite place to get groceries. When their app works, it’s great. I appreciate being able to see my digital coupons, weekly sales, my shopping list organized according to my store, and more. But when the app glitches and stops working (which is way more often than any other app I use regularly), it is TERRIBLE. Some days, nothing but the home screen will load. It’s not a WiFi or phone issue — it’s just the Publix app. I’ve reached a point where I take screenshots of my shopping list just in case the app stops working during a grocery run; granted, that can only happen IF the app works long enough to create a list in the first place. I’ll keep trying to use the app, but I wish using the app was as much a pleasure as shopping at Publix.

The app is a joke! 😂. I do shop at Publix, I only use the app to see sale items. I do not give out my information because of the tracking and selling of personal information. Also the price of an item is a secret 🤐. They don’t want people to know how expensive they are and to be able to compare! I find that it actually makes me shop elsewhere. I will say I like the deli and meats better, but that’s where it ends for me. Since the pandemic 😷, there was the need to shop other places for many things. What a rude awakening I got. I was never a price shopper, although I do like a bargain when it is available. Being forced to shop somewhere else saves me a ton of money. 💰 Example; an item that I bought elsewhere for $2.72 went on sale at Publix, two for $7.00! I kid you not! The more I payed attention the price, the more shocked and aware I became. It’s not like this with every item grant you. Nonetheless it’s amazing how many times I have found this occurrence. So now I realize why Publix doesn’t give their customers the price of merchandise on their app! I have knocked on average 28% off my grocery bill every week. I’ve turned my sons on to this knowledge and my friends also. I will still shop at Publix, they just get a lot less of my money 💵 now. And they are a major player making billions a year. They can do better for their customers. Greed Kills!!

My Happy Place. I love going to Publix for several reasons The atmosphere in the store is so nice and relaxing. The people who work there are so polite and are always willing to help. I really enjoy the deli and produce department. And the bakery such wonderful assortment of goodies and bread. All you have to do is go to the deli or sub counter and you know what a great store it is by the number of people on line. Some people may think it’s too expensive to shop in Publix but it’s really not. This truly explains what great customer service publix has. Two years ago, I went to Publix with my husband who was not in the best of health. When I arrived at the store I parked at the curb and found a manager because I needed an electric cart for my husband. I asked him would he mind taking the cart out to my car so we could get my husband. He was so kind and helpful When we finished shopping my husband waited while I got the car. The same manager again helped me, got my husband in the car, loaded our groceries and took the cart back into the store. Sure I can go to the big W but for the few cents I would be saving, it would not be worth it. Anyone who has not shopped in Publix, should try it at least once. Trust me it is a great shopping experience

Aisle Info Incorrect for Generic List Items. For the last few months the app has been putting items in the wrong aisle when adding them to the list. For instance, if you add sliced cheese without searching for the specific brand it shows cheese in aisle 13 on the end cap (sliced cheese is not on an end cap). If you go into the item to update it and pick cheese for the location it still shows it in aisle 13 on the end cap. But if you go look up the specific brand, it puts it in aisle 15 which is correct. When you edit the correct item it uses the cheese location as well but it’s in the right place. It like the location information for the generic items doesn’t match the brand name items. This happens for several things such as jelly beans, certain drinks etc. The ability to add items without having to search for the specific brand is super useful. I was hoping it would be fixed in an update but it’s been months and it’s still sadly broken.

Issue with Payment Feature Since Recent Update. After the recent update (Dec 2023), I’ve encountered a recurring issue with the Publix app’s Pay feature. Despite being logged in, the app consistently throws a ‘Pin’ error at the register. This error also coincides with my purchase history and credit card information disappearing from the app. A temporary workaround I found is logging out and then back in, which seems to resolve the problem temporarily. However, this is inconvenient, especially when trying to make quick transactions at checkout. This issue significantly disrupts the shopping experience, which was previously seamless with the Publix app. I hope this feedback helps the development team to address and fix this issue promptly. I look forward to an update that restores the app’s functionality to its former reliability.

Great app, but…. This app is awesome, I’ve used it for quite a while to manage my grocery list. I love how it sorts items by aisle, and if you happen to be at a different Publix you can change the store and it will automatically resort your list based on that store’s layout. However for some reason in the last couple of weeks it has started grouping items by section instead of aisle number. For example, it lists paprika in the Spices section, ketchup in the BBQ sauce section. Well I already know that paprika is a spice, but on which aisle is the spice section? Is this some kind of setting that I accidentally changed? I’ve looked but can’t figure out how to change it back. My list is set to sort by Location.

Almost there…. As a Publix LOVER, I can say the only thing wrong is the fact the app doesn’t list prices and totals in the shopping list. I feel it would be beneficial to the consumer. It’s a good way to track the spending while making lists because let’s face it, in these times, most of us our tracking our spend with budgets. This is where I think the app fails. Other than that everything about Publix and the app is great. I’m from Florida and for 4 years I did live in Texas. Kroger was horrible so I would shop at Tom Thumb which was like Publix but on a smaller scale. I MISSED PIBLIX so much. When I returned to Florida it was a right of passage when I entered Publix again the first time. LOVE YOU PUBLIX, you are my forever! Lol

It improved, however.... One of the last updates brought several great improvements such as the ability to build a list of favorites which makes compiling a shopping list easier and thus faster. Sadly, I spent a fair amount of time doing this, but when I logged in today my favorites list is empty. I tried using the contact form from the profile page so I wouldn’t have to leave a bad review, but it says “service unavailable.” I tried rebooting my devices, but that did nothing. Very sad that it looks like I will have to build the list all over again. UPDATE: I started adding to my list and everything reappeared so I am changing my review to 5 stars because the app really improved since I first started using it. It looks like these are just bugs that need to be worked out. Hopefully someone will see what happened and get to fixing it. :)

Try using an timeliness feature. I understand that sometimes stores get busy and delayed orders can’t be helped, but a few too many times I’ve had to wait 30 to 45 minutes beyond when my order was supposed to be ready. There’s no way in the app for me to address a completely delayed order and I end up paying the same amount for my wasted time. Otherwise I can cancel, which I’ve wasted time and my lunch break for food I won’t be able to purchase. Apps like Uber Eats offer discounts or partial refunds for orders delayed beyond a certain time. Maybe try that? It’s gotten to the point where there’s no real benefit to using the app when I end up waiting for my order longer than those who show up in the regular line after me. This is not meant to insult the workers or the stores. I understand things happen and I’ve never taken anything out on them. This is solely about what the app could do to improve its efficiency and customer satisfaction.

Update ruined the app. Forced to update, and now the app is useless because it defaults to a store that no longer exists. I can’t change the store because it’s just a gray box where the store selection is supposed to be. I can’t see any of the weekly ads or anything I use the app for due to being unable to change to a functioning store. I was even at a Publix and hoped it would do the “shop this store?” but it didn’t. I deleted the app and reinstalled it, and I even changed the store on the browser version of my account. This didn’t help anything. Now I click on weekly ad, and it shows that there are no items available. I can see 28 bogos, and that is literally it when selecting weekly ad. I go to Publix multiple times a week so it’s nice to be able to see what’s available. This app is about as useful as the Winn Dixie app now

Publix App. The Publix app is just ok. Great for seeing what is on sale. However I wish it was more sophisticated and would reflect prices and if the item is in stock at the store. Walmart, Whole Foods and Target apps are more advanced. Unfortunately I am finding myself shopping at the other stores mentioned because of the ease of use of their app. I could never have imagined buying food at Walmart however the app and pick up process has changed that for me. Adding the items in the app when I run out has made shopping so much easier as I never forget anything. I have tried instacart with Publix and determined the prices were too high. Why pay extra when you don’t have to with other stores offering similar service.

New ‘updated’ version is a total disaster and disappointment. It now REQUIRES a phone number to use it, an refuses to let me enter one, along with refusing to allow me to change the now invalid email. They restructured the format for adding to ‘my list’, which wasn’t broken to begin with. They have fallen into the abyss of ‘change for the sake of change’, which never bodes well for the user. They have also now seem to Demand that you allow the app to ‘know’ your location to be able to use the app. I have shopped 3 different stores in my area, and the app has always switched to the store I’m in at the time with no problem. Now that they’ve made the app useless to me, I’ll likely stop or shop very infrequent at Publix and use Kroger and Walmart for virtually all my groceries from now on. Kroger is so much easier and trouble free than Publix is now, not to mention so much more reliable than Instacart, and a better value.

Working again !!. I had previously left a negative review as an update earlier this year completely broke the app for me. The developer response suggested I contact customer support and I finally did so today - it turned out there was some kind of bug in my account that prevented me from updating any account settings including phone, email, etc., and this same issue was also responsible for breaking the app. After a quick email exchange they got it straightened out and the app is working perfectly again. A+ Publix ! As for the app itself, it’s excellent in design & functionality. Very easy to use, and all its features are super useful whether it’s list building, clipping coupons, checking weekly specials, or viewing order history. So happy it’s working again! 😃

Doesn’t work if logged in. When logged in I’m unable to view the Publix weekly flyer and or deals. This started happening around November, 2023. I’ve asked Publix employees if they’re aware of any issues and they said dozens of customers have been complaining about the app not working. Logging out doesn’t necessarily fix the issue either. You may have to uninstall and reinstall the app, and don’t log back in again. This is the only way I’ve found that I can even view the store ad, but I’m unable to use any of the features that require you to be logged into an account. The moment you login to your account, everything quits working. This issue persists on both my iPhone and my iPad. I don’t know if it’s an application issue or iOS, but hope the issue will be fixed soon. Edit: After reading solutions to other problems I found something that corrected this issue. If you’re experiencing the above problem, try changing your store location preference, and then change it back to whatever your preferred store location is. I don’t know if it’s a permanent fix but at least for now it’s working again.

Great App!. I have been using the app to order in-store pick-up items for several years. No problems until they moved the pick-up away from the Deli. Nothing serious though. I have used the list function for the last several months. It makes getting through the store so much quicker. Sometimes the item is shown as being in the wrong location or no location but this is easy to correct in the detail of the item. There are a couple of improvements needed though with the Favorites function. Deselecting the Heart icon does not remove the item from the Favorites list. Also adding a sort capability would be welcome. Most recent isn’t all that useful in this instance.

Temporary problem solved. Back to five stars.. This has been one of my favorite shopping apps. I’ve used it weekly for nearly four years. I loved when they added “pay through the app”. I used it from the get-go. (In the beginning, I had to explain to the cashier how to do that.) 😉 I have no clue what has happened in the past week or so. I have to close and reopen the app just to see my list. Today, I had to use Apple Pay as the “pay” button would not do anything. Tried again six hours later to go to the pay button. Still not working. Otherwise, an excellent app! Update: Apparently, the “glitch” was only temporary. All is well now. Back to five stars!

Publix is THE superstar of grocery stores!. Let’s face it, customer service is a dying thing in this crazy world we live in…except Publix! There is no other grocery store that compares to Publix for customer service as well as the value you get day in and out! The B1G1 sales are an incredible value! I dare say they have the best deli anywhere! Their chicken tenders are insanely delicious! Might I suggest the garlic-parmesan dipping sauce! 💥Yowza💥 I’ve ordered online literally countless times and NEVER have I been disappointed! Everything from decadent cakes, meat trays, veggie trays, special order buns and breads to their delectable sub-sandwiches!!! Thank you Publix for making my life SO much easier and tastier!

App very buggy. This is an update to my review below. Since the time of the review Publix’s app team worked diligently to figure out the problem. Even though the problem/solution wasn’t spot on, it was enough that I could adjust my VPN settings so that I could get my apps to work again. It appears that sometimes app and VPN updates can affect one another so it’s not always a one sided problem. I’m happy to be able to use the app again. This app used to be great and now very recently it no longer works when using a VPN. Even worse when I turn off the VPN the app no longer works, won’t let me log back in & the only remedy is to delete the app & reinstall & start over. NOT very convenient for a frequently used app. I have already call tech support & have gone through the problems with supposedly a fix but it did not last long. Can’t log back in. The website isn’t much better as it also won’t let you use it when using a VPN service. Doesn’t say much for Publix’s concern for customers’ security.

Never have I EVER🤩. Honestly I never use grocery store apps or coupons because I forget to bring them or the line behind me is long so I don’t use them-and usually i save maybe $2.32 cents so I just don’t feel it’s worth all the trouble:/ …& usually it’s just me forgetting!!! BUT WOWOWOWOW!!!! Using the Publix APP is fantastic and goes beyond any APP I have!! It finds all the “Buy one get one” -HUGE SAVINGS for non perishables you’ll use anyway! So nothing wasted!! I used the APP for the first time yesterday and saved over $90 for products I use all the time!! AND the best part is that they put your sale items in order of the isles!!!!! GENIUS!!! We just moved here and I don’t know this store very well at all:/….Such a time saver!!! THANK YOU PUBLIX!!!

App is always inaccurate to location.. The stores are great. The app for the stores are not great. Specifically the one for the Roosevelt location in Jacksonville. Everytime I shop on the app and make a list to shop in store, they don’t have what is listed. Or they don’t make it or yada yada. Always some kind of glitch. It is frustrating because when I put something on the list, that is what I intend to shop for. But then when I go to the store to pickup the item, they don’t have it. Happens over and over. It needs to be accurate to the location. Another thing the app does not support are also things they do actually have but it isn’t listed on the app. So dang frustrating! They also don’t list the prices which I find quite annoying since almost all the other grocery store apps list their prices. I have to see what I can afford!!

Publix App & Account. Good day, I like the way the app works to let you the shopper know of all potential price offer & sales. The issue I continue to have is I put my phone in at checkout and the display states “customer id accepted, but the digital offer do not get redeemed. So I’m hoping this is a temporary issue. It frustrating to them have to go the customer service to explain to the helpful employees of the issue. In talking to other customer who have experienced the same issue. It would great to have this issue resolved. I believe that Publix’s values their customers and hope they fix this issue soon. I’ll say this started about 6 months ago. Please look into this issue. Thank you.

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Awesome store!. I absolutely love you’re stores!! They’re always clean all the will help anytime you need them! The only slight problem I have now, no matter what store I go to is they no longer ask to help taking groceries to the car! I understand it’s because of the pandemic, however 45 years ago I broke my back. I’m now 62 yrs old, 2 yrs ago I broke my hip in a parking lot. Sometimes I can use a cane other times a walker! So at times I need a little help! Other than that I LOVE your stores, everything is fresh, and they always look beautiful!💜❤️🥰 props to you all you are hands down the best store in all of Florida!!

?. I absolutely love Publix, period. I love George Jenkins vision. My mother taught me my work ethics, and Publix taught me HOW to work, etc. One, and only one, thing I’m unhappy, VERY UNHAPPY about, is your decision to put self checkout isles in. I walk in and feel like I’m in Walmart. In fact, I have stopped shopping at “my” Publix completely because of those self checkout isles, and mom and I have shopped at that location for 30 years, we know the manager, etc! Now I drive several miles longer to a different Publix. There are a few self checkout isles there, but it doesn’t slap you in the face when you first walk in….

The store with a heart for Customers. Publix, now that is a grocery store perfected! How can you love a grocery store? Not sure unless you’re talking the wonderful crew at Oxford Publix! It is a delight to shop there! I have never been treated anyway but respectfully. I talk to everyone about “my” store! Shopping Publix is not a chore but more like an outing with friends. Also I enjoy your classic ads on tv! Your website takes the cake! Absolute genius! Even I can maneuver around on it like a pro! Thanks PUBLIX! You’re the ultimate grocery shopping experience! Thanks 🌹

Once great - now trash :(. I used to enjoy the Publix app for checking sales and especially at check out. The scan to pay feature was very convenient. However, this app has given sooo many problems over the last two months to where it is now unusable. It has let me down too many times to count in trying to scan to pay. The latest attempt it didn’t even let me log in. I have tried uninstalling it and updating and I now just get an error that I am not authorized to log in! If I try using as a guest it asks me to select a store, then “can’t find any in my area try again” - while I’m standing in the store!!! Extremely frustrating getting to the store, ready to pay and it doesn’t work!! Number one app for problems!!

Shopping List-Item Added notification. After an update a few months ago, the “item added” notification has been removed from the shopping list feature. Before, when you would add an item to your shopping list, there would be a little pop-up notification on the bottom right of the screen to let you know that the item was actually added to your shopping list. It looks like that notification has now been deleted and now you have no idea if something has been added or not…and it causes the user to add an item multiple times just cause they don’t know. Sometimes I’ve even clicked on an item thinking it was added, but then getting over to the shopping list and realizing it’s not even there. Please put the “item added“ notification back please!

Entirely too glitchy. I’m been messing with this app for 2 days now. (It was just downloaded yesterday.) I’ve been Checking out the coupons, making list, etc. yesterday, while trying to clip certain coupons, I kept receiving an error message which said “Something went wrong while trying to clip your coupon. Try again later” it’s happened with just about every coupon I choose. I was only able to get 2 digital coupons. Now I wake up this morning, my 2 coupons are gone and on every coupon I select, I receive the error message. It’s honesty seems to be a pointless app since you can’t use it to its maximum potential. Especially if you’re wanting to save some money with couponing and organizing your grocery list.

Please make coupons easier to clip and navigate. I agree with another reviewer about the frustration of “clipping” coupons on the app. My other suggestion (as I have mentioned before with no success) is eliminating the unnecessary steps of constantly having to view coupons as determined by the app (that is, the default is to view coupons by the ‘most popular’, which I am never interested in doing: I always wish to view by the ‘most recent’, but have to do this by performing the 6 or so steps every time I open the coupon section). Can’t the developers amend the app to leave my preferred option as my default until I choose to change it??

Coupon clipping lag. My biggest complaint with the app, something I’ve wanted fixed for months, is when I want to clip several coupons. After each coupon is clipped, there is a banner popping up at the bottom telling me it was successfully clipped and a link to view coupons clipped. This is unnecessary and delays the process. I can see it’s clipped by the scissor symbol turning from green to gray. I’ve started bypassing the app and going to the mobile site online to clip coupons. On the mobile site, one can tap down the entire list of coupons quickly and efficiently with no banners popping up to delay the process. Your competitor’s app works like your mobile website. Make the Publix app mirror the mobile site’s coupon clipping process and it would be a 5 star app for me!

Always issues. Update: Tried the solution the developer sent. Didn’t work. Got in once after uninstalling, restarting and reinstalling and all that. Then the next time I tried to get in the app I got the error message again. It’s so frustrating. We love Publix and being able to shop the weekly specials and build a list and it be sorted by where it is in the store. But all of it is useless if you can never get in to the app. I feel like as soon as one issue with the app improves, another appears. Now I can’t even log in without getting an error. The only way to get in to my account is to delete the app and reinstall it. But as soon as I close it out I have to do they same thing the next time I need it. Seriously one of the most frustrating apps I’ve ever used

Needs work. There are two things I would like this app to do: show prices of items so I can comparison shop, and manage my shopping list. The first is nonexistent, and the second is implemented poorly. The nice feature of the shopping list is that it sorts my items by store aisles. On the other side, the interface is inconsistent (gives feedback when adding to list from search, not from “add to list”), and it doesn’t filter multiple identical entries. Also, when searching, it would be nice if favorites and past purchases would rise to the top of the results. On the plus side, it does offer contactless payment, but that means trusting my credit card info to yet another app. All in all, it is slightly better than a paper list, but can be very frustrating to use.

Love saving money.. I like this app and Publix is expensive and it’s a great way to save. I noticed you guys are removing coupons after clipping is annoying. If it’s a mistake you have to own it and apologize. It’s embarrassing when someone try using the dc coupons and it doesn’t work or it been removed before the expired time because “too many people are using it??” Makes no sense. Get it together… Then y’all remove the feature that makes the app easy to use where you can see what item’s qualities for a coupon. It makes it so easy for us now you made an update just to remove it. You don’t want people saving money yet you promote the app for us to “join club Publix”… It is not making sense. Reaching the point of going somewhere else to shop.

Frustrating bug. I rarely leave reviews but I’ve been experiencing a bug lately that makes this app frustrating to use. Whenever I minimize the app, such as when I put my phone in my pocket or switch apps, I receive the spinning circular loading icon when I resume using the app, the app then takes me back to the home page. So if I am in the store shopping, then put my phone in my pocket, I lose my place in my list and have to start over. Or perhaps I’m ordering a sub, then switch to my messaging app to see what toppings my friend wants on their sandwich, then switch back to the Publix app. I lose my place and have to start completely over. The app appears to hang at this point if there is insufficient network connection, such as being in the store but not being on wifi. Even if I have a solid connection, the app always takes me back to the Home Screen when opening it. This makes the app frustrating to use. And unusable with a poor connection. I use this app almost daily, so it is quite frustrating. I have reinstalled the app, rebooted my phone, and logged out and back in. Issue persists.

Publix where nice people work. I have been shopping at Publix since 1976. It has always been my favorite grocery store. All the employees are always helpful the dili meats are superb and bakery too. Publix always keep their shelves stocked and you can see them busy all the time making sure everything is in the right place and if you need a special item and you can’t find it, coustomer service will go and hunt it down and bring it to you. The butcher will even cut your favorite steak the way you like it and their beef is delicious and if you want a good ribeye Publix is the grocery store to shop.

Most items do not have prices…. If items don’t have prices then what’s the point of using the app to shop online? I would still have to go in the store to see the best deal because I am not blindly buying anything. And how can you be able to pay online if the app doesn’t know the prices? I have 7 items in my cart and a specific store picked out for pick up but I will not be buying those items without knowing the price first. So I have wasted time on the app and now I have to go to the store and look for my ideas… or order online at a different location. Publix not making much sense here. I guess at least it tells me what aisle the items are in but if it can be that specific based on store you would think it’d give prices based on store. Just my two cent worth.

Latest update broke the app for me. This used to be an awesome app. Easy to poke through and find the good deals before going to the store. I could scroll through the weekly add or coupon page and switch between that and my shopping list app to add whatever I was looking for and then switch back to pick up where I left off. But since the latest update, any time I switch away from this app to do that, and then come back, the app pops up the little spinning wheel and takes me back to the home page. So to keep lying I then have to navigate back to where I was and scroll scroll scroll to try and find my place again. It’s at the point I don’t even want to use the app anymore. Please fix this! It would be a five star app but for this time consuming quirk!

Much Better!. I had some issues with the app not too long ago and gave feedback. All quirks with the app seem to be resolved. I’m very happy with it now. I use it extensively for clipping coupons, finding sales, making lists, keeping favorites list, and ordering online. I really like that I can add items to my list from sale lists and from favorites list. The favorite list helps me remember things that we need and all my family’s favorite items/flavors. My whole family has the app with login, so they can all add items (and even add specific instructions and their name to notes). It make shopping so easy!

No prices shown on app- not helpful. Why don’t you show your prices for how much the groceries cost in the store at least? Is it too much trouble to ask how much a gallon of milk is without having to pay double to use Instacart? I will not use Instacart. I will go in the store and shop, but it would be nice to know how much things cost before I actually go in there. Are you that much worried about your competition and their prices that you can’t show people how much the groceries are on the shelf? I guess if people knew exactly how much they were paying ahead of time they would have second thoughts about going in there and maybe they would shop at Walmart for their groceries.

I love Publix BUT…. The stores are always clean, produce fresh, meat fresh, 8 out of 10 employees are friendly and welcoming, and 8 out of 10 for product availability. I say total 4 out 5 because the prices are so incredibly high. I can only shop the sale items and now those are borderline too high. What the heck with all this buy 2 get the 3rd free? You are forcing the sale of three for a savings of 1/3 where in the past I was able to get the product for half off with bogo. If you want to sell the product for b2 get 3, then just cut the price altogether for a savings of 33% off.

So many bugs. This may be the most frustrating app I have ever used. The fact that it has 4.9 stars is mind boggling. It isn’t a 1 star app, but c’mon. Regardless of updates, there are always glitches. Like the app won’t load when I’m ready to go to the store. Or it doesn’t accept my login credentials randomly. I’ll even change the password and the new password which I just entered isn’t recognized. I have created 4-5 new accounts over the past couple of years. I’ve continued to use the app due to lack of a better option. The only redeeming quality the app has is it organizes my trip by aisle so I'm not wondering aimlessly through the store. I typically update my list throughout the week. I tried sharing my list with my spouse and this app send everything on the list, including items that were marked as picked. I knew a lot of already picked items on the list as it’s much easier to put them back on the active list each week, rather than searching. The ideas behind the app are great. But the execution is bad. Very bad.

Above and Beyond customer service!. I’ve shopped at many different Public locations and their customer service is superior to many other grocery stores. I use the App and select my grocery items after checking the weekly ad. Items on my list to purchase in my cart are conveniently listed by the aisle location which saves me time in the store. And they may be considered a little more expensive for some items but they carry items I can’t always find at other stores. The cashiers help load my cart and offer to take my purchases to my car.

Supermarket Saving Grace. I moved here from New York in 1986. Went to a few supermarkets and couldn’t find one that was a familiar atmosphere. Quality was what I was looking for. I found that at Publix in South Daytona and Port orange. The original stores not all the extra ones. For all these years other than Publix was a visit to Gaff’s occasionally I have only shopped in Publix. Some people say too expensive. The sakes and the quality of Publix make every penny worth it. The service is always terrific and I feel Like some of the employees are almost like family. Thank you got saving me and my family! 😊

Needs prices included. I enjoy the usefulness of this app quite a bit. All it would take for me to give it 5 stars is if they added prices to the app. I used to frequent another popular grocery store and their app had this included, so that makes me think it is possible. It helps when comparison shopping and it also helps to see the total of everything you’ve added to your list. Other than this major feature missing, this app works GREAT! I love that it sorts my list by aisle for ease of shopping, and it’s simple to change which store location you’re shopping. Great job Publix, but please consider adding prices to the items - I would be so grateful!

I do like Publix. I do like Publix for it’s cleanliness, professionalism of the people who work there, and their caring and concerned attitude. It really is a cheerful place to shop. It is convenient for me to shop there and I do understand that people have other alternative places to go to do the same. Pricing seems to be the main limiting factor for who can shop at Publix. It is without a doubt a controlling factor as to who can shop there. If you want to cope with this situation, you really need to watch their advertisements and two for one deals. This would help those who would like to shop there, be able to do that. Hence, the four stars instead of five.

No content. Most recent update must have messed up the app. When searching for products nothing shows. A few times they will temporarily show, but then disappear. I have to use the browser to check for items until this is fixed. *Also, it would be great if prices were added for items and you could add to your list and see a total. (Wegmans does this on their app and I absolutely love it.) Other than the current issue and lack of a couple better features I do enjoy using this app.

Don’t provide functionality if it doesn’t work. I only use this to order sandwiches ahead or other meals. I have never received an order on time and this last time they almost couldn’t find my order. I understand there are staffing issues but it appears that this could be the software or manner of delivery to the stores for fulfillment. Don’t give pick up times if you cannot live up to them! Suspend the option or call customers if there is a delay. Publix quality is still apparent in the stores (for the most part) but don’t integrate into online ordering if you don’t have the ability to get orders for customers online. Ordering and then being late back to work is unacceptable!

Inflation and the price we the consumer pay. Since the beginning of 2022 the price of groceries has risen faster and higher than inflation numbers. Although inflation recently is trending lower since its high mark it appears that no downward adjustments have been made in grocery prices thus far. We the consumer cannot continue to pay and pay for these continues increases. After speaking with many consumers we hope that Publix will lead the way in the grocery industry and start lowering the prices of goods the consumer uses on a weekly and monthly basis. Your reputation is exceptional and we are relying on you to lead the way in the industry for more competitive pricing.

Love Publix!. I went into my local Publix today (Ocean Park Pavilion) and everyone was so polite and helpful. I was greeted by an associate when I got my buggy as well as when I went through the entrance and passed customer service, the manager said hello with a smile. The girls that cashiered and bagged my groceries were super sweet, too! Please sure to tell them that being nice and smiling goes a LONG way (especially nowadays). Publix has everything laid out perfectly and I always love their deals at the front of the store (get$ me every time!!). Keep doing what you’re doing! 💚

Love Publix and love this app!. Seeing everything on sale and being able to just add to a list is great. The app makes it super easy for shopping store to store. It’s so nice to be able to shop the aisles from your list at different locations with just a click of a button! And ordering ahead at the deli is one of my favorite things ever. Skipping a line in busy times is a real lifesaver. Also love that I can add my credit card to the account and just pay by the app, and get my receipt emailed to me. Absolutely love Publix in general and love their app!

Publix App Rocks!. I have been using the Publix app for several years now. I really like the shopping list feature where you can select items from the weekly ad and add them to your grocery list. It also has a section where you can add items that are not in the weekly ad. Another great feature is that it tells you what aisle the product is located. This is so helpful when grocery shopping. It also organizes your shopping list by aisle, making it so easy to grocery shop. I think Publix has the best shopping app I’ve ever used. Kudos to your IT team!

Why I shop at Publix. I shot at Publix even though most of the prices of the food are more than Kroger up the street however I take advantage of the buy one for half price. Employees are friendly and very helpful. Everything is well with, clean and the products are fresh. Only negative thing about Publix is the online pick up order system which you have to pay for and most of the time cannot take advantage of the half price. Kroger’s however does a great job of online pick up either in the store or brought out to your trunk

Just deleted this app. Yesterday was the final straw. The app keeps updating and every time it does, it makes me log back in. Every time i try to log in it doesn’t recognize me. So I have to reset my PW and go through that entire process. Well, I never realize the app has updated until I’m walking into the store. Then it takes me extra time to log back into the app when I’m trying to get the grocery shopping done and get on with my day. Yesterday, I was able to log in through the webpage with my PW, but the app wouldn’t (and still doesn’t) recognize net. Additionally, the app has just stopped working many times in the past and left me stranded at the store trying to remember what was on my list. Happened again yesterday and that was the last time. I’m done with this app.

Serve with Excellence. I have always loved Publix. They have a consistent level of customer service, clean stores, variety stock of inventory and great prices. I am an advocate for Publix. In Alabama folks have a misconception about Publix simply because they grew up going to a local store. They say, “that’s for rich people and they have high prices.” But they usually haven’t been to Publix often. I simply explain how they have awesome sales, BOGO’s and advantage savings that you don’t know about. They also have impeccable customer service & pride in the cleanliness of stores. Check it out! You too, will soon love shopping at Publix, where shopping is a Pleasure.

A few updates would make it easier to use. I currently have to toggle between the Publix Delivery app and this one because the one powered by Instacart is more reliable with current inventory and it allows me to browse aisles/sections when I’m not sure what I want to buy. With this app, the search functionality is very narrow and limited so I have to already know what I want to add to my list unless it’s part of a deal or featured on the main page. Faster updates on item availability would also be helpful. Additionally, there are often discrepancies in how some items/brands are spelled, so if I search for a brand or product named “ABC” I will only see exact matches, and my results will not include brands/items that were incorrectly input as “AB C,” “A B C,” etc. Partial match results would solve for this. Requests for future updates: 1. Improved functionality for browsing items/aisles 2. Improved accuracy of item availability 3. Partial-search matching 4. Archive list items/save in history rather than deleting them

The app is great...I have only one suggestion. I love the app. The only thing that I can think that would make it better would be if you had the option to filter the digital coupons based on the one’s that you have not already clipped so you can see just those and choose from the coupons that you have not clipped. Thank you for your response. When the My Clipped Coupons feature is toggled off I can see the coupons that I’ve clipped as well as those I have not clipped. I want to be able to see only the coupons that I have not clipped.

Resets back to Home Screen. Whatever update happened, either within the app or when my phone updated to ios16, now makes this app infuriating to use. Every time I switch to another app (WITHOUT closing the Publix app) and then switch back to Publix, it resets to the home screen and I have to spend quite a bit of time finding my place again. For example I like to look through the BOGO sales each week and then write a list of 5-10 items in my notes app but now after every time I switch out of the Publix app, I have to go through many screens and the BOGO deals list to find my place again. It really makes a once quick task very irritating and tedious

Still a customer. We moved to Colorado from Tallahassee in 1992. We had lived in Tallahassee for 20 years. We loved Publix then and wherever we shopped for groceries for the next 30 years, we compared it to good ole Publix. It was City Market in Colorado and Price Chopper in the year we spent in Kansas City, MO. We moved back to Tallahassee this past March and are happy to be Publix people again. It’s the best!! So clean and so complete…except for one thing. How come you don’t sell fly swatters? Haha. Thanks for being here for us. It’s good to be back except for the humidity. Bill & Barbara

What an irritating user experience for payment. This app has incredibly intrusive and irritating UI behavior around the payment process. I like to use the app to pay to save fumbling with keying in my number and pulling out my CC. My typical interaction is to open the app at the checkout and immediately touch the “Pay” icon at the lower left of the screen. Invariably I will have one or two of my pin digits typed in and the app will Interrupt me to ask if I want to review it or to ask me if I want to shop in the store I am already physically trying to check out in. At that point my PIN entry is aborted and I am kicked out of the pay portion of the app and I get to restart the process. Why the designers of this app believe that kicking people out of the pay process half way through it is a good user experience is beyond me. The additional item I experience is long delays waiting for the app to open the camera as part of the pay process. Sometimes I give up and unload the app and restart it. This process is even more painful when I’m only buying a few items because at that point everyone is waiting for me to finish.

Why I love Publix. I used to live in FL and Publix was my favorite store. Then I moved to TX and there were no Publix stores- now I'm in NC and thrilled to shop at Publix again. Everything I loved then is still true now: freshest produce, great sales, and an excellent inventory of foods and brands. Publix has the most professional and kindest employees- if you need help, they give it to you! I also enjoy their good, competitive prices, and great "BOGOs" every week. To top it off, during your birthday month Publix gives you a gift! You may select either a carton of ice cream or a loaf cake from their bakery- for free!! And both are so yummy!! And all of this is why I love Publix!

Excellent app. I like how it uses my current location to lock onto the closest Publix location and I place a pick up order of whatever I want from there. The only problem I have with the app is that they don’t always have my deli orders ready whenever I arrive to pick it up (on several occasions, I arrived to pick up my order and it’s not ready and I and forced to stand in line to order my order over again, which is extremely annoying and inconvenient when I am in a hurry).

Crashes. I was highly critical of the app because it crashed instantly when I attempted to do a search. Kudos to the developer. Within 24 hours of my review the developer contacted me and asked me to update the app. I did! All of my issues disappeared with the latest versionof the app. Thank you for the repaid response. I have 2 iPads running 16.3 and an iPhone 14 running 16.3. The app works great on the iPhone but crashes on the iPads. Every time I touch the search bar the app crashes (disappears). The old searches are still visible and I can pull them up such as deli sandwiches. But NO new searches.

Very helpful. I like that you can choose items for your list straight from the sale flyer and that the list is organized by aisle making it easier/quicker to shop. The feature of adding an item and seeing it land on the list is broken so you can accidentally add something multiple times wo knowing until you check the list. The service and atmosphere at Publix is the very best, bar none. But their prices are generally too high. Neither of the last two comments relate to the app other than to say, making things amazing costs money, no doubt.

Good app, new refresh bug. Overall this is a really good app. I especially love the feature that sorts your selected items by store aisle, but I wish the deli and produce were at the top since that is what you first see when you enter the store. The latest version has a bug that constantly refreshes the screen to the home page. This becomes very annoying when you have a lot of items selected and have to get back to the items. I may have to see if a web (not app) version exists and try it until this is fixed, as it is making the app very difficult to use.

Working for discount. Weekly ad and app is great, however, it could be better. 🌟Very nice to have a receipt summary of all purchases electronically. 🌟Great to preview current and next week sales ad, create shopping list, see BOGO at a glance, read nutrition information, see availability, and see pictures of items. 🌟Very easy to return and exchange problematic purchases that are expired or damaged. 🌟Willing to check stock for items and order /correct inventory to get them back in stock. 1) When you research a product it doesn’t give price unless on sale so it is not great for planning OR comparison shopping. 2) Having to clip coupons and enter phone number for sale prices-a lot of extra work. Why can’t everyone get the sale price when they buy the product? 3). Instead of making customers feel problematic for bringing their own carrier bags, offer a discount incentive and support not wasting more plastic bags. I have been openly mocked by baggers -not nice.

Extremely annoying. This app is so frustrating and annoying when you want to shop and pick up at store. You search for items and nothing comes up! No matter what you type in.. you get a response the keyword is not found.. something as simple as eggs or dog food.. search cannot be found! It’s frustrating! Then you try to use the voice so you don’t have to type it in and that doesn’t either! The app just freezes and you have to get out of it and close it completely to refresh and try again! I was not able to place my order for pickup and now I have to walk into store.. defeats the purpose of having this app!

Please don’t move things around!!. I love Publix - it’s my #1 go-to store. I love the employees - I love the app - I love the selection of fruits & veggies - I love the bakery. But I don’t love it when you move things to different aisles for no apparent reason😩. My husband used to be able to wait in the car while I run in & pick up a couple of things - but not any more because it certainly takes me longer to shop. The poor cashiers hear it from the customers during check out too. Not fair to them. I know it must be a marketing tactic but it certainly isn’t customer friendly.

Sales disappear from my phone while shopping. I’m not sure who thought that it would be a good idea to make 8:00pm ET a good time to end the week’s sales. I’m literally in the middle of shopping when I’m asked if I want to keep the expired sales items. When I choose to keep them (because I’m in the store in the middle of gathering them) the sales info for those items are no longer showing. I can’t remember all the deals since it’s many items. I then, also, can’t show it to a cashier if something rings up incorrectly. Wouldn’t 10:00pm ET be a better time for that change over since the store is closed by then?? Please do something about this, it’s been so frustrating since that changed in the app. It used to wait until midnight to expire the sales items.

Upgrade success… sort of. I left a review last night that the APP would not allow me past the ‘upgrade needed,’ even after following the uninstall instructions. Today, it worked, so I’ll adjust my 1star to 3star. Because, an issue I had before this update/upgrade was that my purchases were not shown in my history, even though my e-receipts were all correct. And when I would select ALL purchases, it showed only purchases from what looks like 6 months ago. And then it would not hold the filter; I’d have to adjust over and over. I often chose from my purchased items, so this is annoying. I made many of them favorites, but I shouldn’t have to do a work around.

Unexpected love for this app. I did not expect to love this app so much. I have tunnel vision. Grocery shopping has always been difficult to find things especially when stores are bad about moving things. The app tells me what isle the product it on. That is such a HUGE help for me!!! I don’t look visually impaired but I am almost legally blind so it is hard for me to find things. It is such a game changer. It saves so much time for me cause I am not searching all over the store for a about 5 things on my list THANK YOU!!!

App not showing ads. Update: After receiving the developer response, I followed the directions to update my location on the website, then logged out of the app and then back in, and it seems to be working as it should! Thank you! I have always used the Publix app and loved being able to make grocery list based on the weekly ad. I also enjoy ordering deli online and picking up in store. A couple of weeks ago my app stopped loading the weekly ads and has not fixed even after I’ve uninstalled and reinstalled twice. I also don’t have the ability to order online currently. Any idea on how to fix this?

Wish I could add gift cards as payment method. The app seems very smooth but I was hoping I could add my reloadable gift card as a payment method. Right now the only payment methods that I can add are a debit and credit card. I have a student spend card which acts as a reloadable gift card that’s been demagnetized for months as they all do after a while. For the last half a year I’ve had to trouble the cashiers to print me out a receipt and then have to go to customer service to manually input the number. Would love to just scan and go!