Nimble Rx App Reviews

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Very easy and quick. The payment and checkout site was very easy and directs you quickly throughout the checkout

Meds. The people that work there are so helpful and return calls ASAP and the delivery is fantastic. I’m thinking of switching all my meds over to them.

Awesome Pharmacist. This company is the most organized, responsible, trusted, quick, and reliable pharmacy I have ever experienced! We really appreciate all those behind the scenes that contribute to such an awesome company!

Incompetent. I’m now out of a medication. Because they send text messages saying refill 2 days after your last was ordered. I did it. Thinking it would just deliver the refill when it would be due. Nope. The canceled it. Then finally at the last minute, they sent another. Did it. And shows no record of this. Now I’m out of medication and it’s bad to miss doses. I thought was CVS terrible. This is whole new level of incompetence. And this ain’t even a controlled medicine. JUST NO EXCUSE

Prob great in theory but help if there’s probs. Tried to create account but something happened & it won’t let me complete the process. Went searching for help like a phone number, chat, or email to contact the company & there’s nothing. Since the vet sent the prescription here now it’s stuck & I can’t fill it. Based on this I would avoid this app if at all possible

Impossible for parents to manage kid’s prescriptions. Absolutely awful app, terrible design. As a parent with a spouse and multiple children, all of us with multiple prescriptions, this app makes it completely impossible to manage a family’s medications. Only one person can be linked to the app, e-mail, or phone number, and only that one person’s meds can be managed, ever. The only way to switch is if a refill link is sent to you for another person, then the entire thing is linked to that one person. You cannot just switch at will or manage more than one person at once. Total garbage. And not sure where it goes wrong between the app and the pharmacy, but many orders have just vanished with no trace, never gotten by the pharmacy, and the few that have gone through have had major problems, like cannot select pickup, only delivery and delivery dates two weeks past the date selected in the app. Super frustrating.

Simple to use!. Easy interface and it saves my card for future scripts. Also asks if I want a consult and about allergies etc. Pretty thorough.

Such a waste. This app has never worked. I get a notification that my subscription is ready to refill. I click the link and it opens the app. It says I have no prescription. So I call the pharmacy and refill the prescription. I get a text message that says your prescription is ready to be paid for. I click the link. No prescription. I call the pharmacy and pay over the phone. Worst app I’ve ever used. Don’t bother. Just call the pharmacy.

Where was this app all my life!. This makes my life so much easier not having to set out a whole day to bus or Uber to the pharmacy and wait for the medications to get filled. Thank you for making this app!

Same as mentioned by others. I try to log in. Type my information in and it sends a link to log in and it opens a browser website, it never logs in on the app. Tried phone and email and nothing works.

I can’t login directly. I don’t know why but when I open the app it goes directly to asking me to sign in to get a link with either my email or phone, and when I do phone it takes me to the web and I have limited control or if I use email the link brings me back to the app with the login screen requesting my email or phone number to get the link I just requested.

Great service. They are on top of everything, super helpful and pleasant every time, efficient and fast. Would definitely recommend.

Pretty much useless. I have two children who have multiple medications that require filling every month. I was so excited to have meds delivered. With this app, however, you can only have one person registered. So I have one child registered and when I try to add my other child it doesn’t work. Support basically shrugged it off and said you can only have one person. Today I got a text saying I could get meds delivered but I can’t, cause they are for the “other” child. What a waste of time.

Unusable. There is no way to log-in in the app. You can only request a log-in link via text or email. When you click either of those links it will only take you to your phone’s browser to log-in. There is no button to open in the app instead of browser. I think the only way it works is if you create your account in the app, so if you have already created an account in a browser then there is no way to use the app.

Great service. I love using this app! They have great customer service and they keep u up to date with your prescriptions. The best part is that they allow you to set a day or time when you want to get your prescription delivered.

Always a headache, poor customer service. After using Nimble Rx for a year, I’ve only had a hassle-free experience once or twice. I go to refill my Rx and it will say the medication isn’t available, or that it isn’t eligible for a refill yet when it is. There’s no phone number for support or even an online chat option - just an email address that takes about 3-7 days to respond. Only for them to ultimately say to call a local fulfilling pharmacy, and that they can’t help. I dread having to refill my Rx each month.

DFW LINDSEY’S pharmacy. November 14, 2023, time 9:27 AM Tuesday you’ve been excellent with your delivery options and quick deliveries and follow instructions to leave on the porch. Thank you so much for your great service. Sincerely Diana Garza.

Signature issue. I think the app is good in theory but I can’t see the send button for my signature so I never can complete an order. I always have to follow up with phone calls to the pharmacy because there is a bug in the format.

Application in down. Your application is currently down and not responding. Text messages and emails with the link to sign in are no longer sending. Your customer support is clearly outsourced because I have been receiving the same typed response via email. The last email actually had the typed response typed out three times, all on top of each other. It just looked like a long run on sentence. Your claim to success is your app. I cant understand how a healthcare IT company can put no effort into fixing the one thing that gives the company its foundation.

App doesn’t work. No matter what I do, I am constantly redirected to the browser. It’s impossible to actually login and use the app. I’ve tried both email and phone number, and when I click the link to login it redirects to a webpage and not the app. Very annoying and quite frankly pointless. I guess I have to use the website since the app will not allow me to continue to an actually log in.

Nimble Review. I was very impressed with Nimble’s easy to use system. Written instructions are clear easy to follow. Congratulations on putting together this system.

Can’t log in on the app. I have logged in on the website and downloaded the app. When I get the text link and click on the link it continually sends me back to the website. Nothing let’s me log in on the app or offers a way to connect the two. My prescription was paid for 11 days ago and was shipped at some point but there is no tracking data provided and no shipment date listed on the order status. All I have is the text saying it will be shipped (and to use the Nimble app) and that a refill will be available in 30 days. Very disappointed so far.

Complete Garbage. Have you even tried user testing this app? I can’t contact help via your Web site on my phone (it’s broken), so I download this app. I have an account, so you send me a link. The link takes me BACK TO THE WEB SITE. Complete circle of frustration. I have the app and an account but cannot get in. Just straight up terrible experience and fail of the most basic feature of logging in. On top of this, I paid for the $4.00 “service” to have my medicine delivered for “free”. Another fail, and one that is insulting to consumers. Don’t call it free and move the charge to some other name! Fail 3: as mentioned, I paid the fee for delivery the next day and it never came! And I have no way of finding what is happening. One last fail for you… I was sent texts every day to order from you. But once I paid I got zero texts or email with tracking info or updates. Another example of how your whole system is built around your needs, not your customers. When you go out of business, and you will, that will be the core reason why. Other customers, do yourself a favor and avoid this like the plague.

Nice idea, execution needs work. Before I delete this app I’ll write a few quick thoughts. Note that I live in California, this type of service might work better or not be available at all in other states. I signed up at the recommendation of my doctor. From the beginning there were issues, I eventually had to call support to get setup. Prescription status inside the app is confusing. It would warn me that they tried to fill too soon, but it wouldn’t retry so I often had to submit a request ticket to get things moving. Delivery notifications were helpful. Sometimes courier would accept the signature by our front desk staff, sometimes not. Eventually it became such a hassle I moved everything back to Walgreens.

Unusable. When you first open the app it asks you to enter your email address or phone #. Only email worked for me. Clicking the link that was sent to my email opens the app, to the page where you enter your email. It’s an endless loop of entering your email address then receiving an email that ends you to entering your email address. The phone option does not work at all. Was finally able be to place an order through the website after enabling text notifications.

Web link no actual app. I’m not sure why but login to the app only sends you a web link via text or email to a website not the app, then the website says you should download the app which is what sent me there in the first place. Obviously something is broken or purposely trying to confuse users. Not sure why any organization within the medical community would allow such a poor vendor experience.

Just placed first order. This is a really easy app to use to get Rxs. First time use was super simple and looks like it will be delivered pretty quickly too. Not one complaint from me!

Prescription order and delivery. This is a about as easy as it gets. I’m a lifelong neighborhood pharmacy guy (because I worked in them during high school and want to support small businesses) and am concerned their lives may be in danger. Great specialty pharmacy!

Awful and slow. The entire point of fast delivery is missed considering it takes 24 hours or longer for a new prescription or refill to show up in Nimble’s system. There is no way to speed this process up. The pharmacy can’t do anything. Nimble won’t do anything (if you can even get ahold of their support). I’ve tried the service a few times, and this is always the case. Not just that, but past order history disappears, items under the refill section never show up unless you contact your pharmacy first and ask them to make sure Nimble has been updated. The inconsistency and general level of incompetence makes it very hard to trust this service for something as important as health. I’ll be amazed if this company doesn’t just completely collapse within the next year or two, as they appear to have no clue what they’re doing. It’s too bad. It’s a good concept, but they simply can’t execute.

What is the point. My pharmacy is apparently new to Nimble unfortunately- I get an email so set up my acct online then I get an email saying hey download the app which I do so I go to log into the app and enter my phone number or email and all it does is email or text me a log in link to log in online this is redundant and pointless what is the point of having an app if all it does is direct me to log in online through a browser. This is half baked at best. I never leave reviews but this app is pointless and now my data is probably compromised.

Unable to sign up. No explanation.. Trying to sign up and I get this error: “We are unable to process this request.” There’s no explanation, nothing marked as incorrect, no “help” button. My suspicion is that this is what happens if your address is not in a Nimble service area, in which case the error message should say that! Either way, this is terrible UX. I have no choice but to uninstall.

Nice for delivery, ok app. Convenient app. My script was delivered to my door for free to me. Paid my copay and it was delivered. No interaction from pharmacy or app. Not fully sure this meets regulations. No one offered counseling by a pharmacist which is a requirement in my state. They also just placed the script on my front door in plain view of street which could have been stolen (no attempt was made to ring door bell) and I didn’t sign to confirm delivery. Will use it again because it’s where my current doctor sends scripts and it’s easier than driving to the pharmacy myself. if a different doctor didn’t use it I wouldn’t be upset.

The Nimble app is easy to use! Very convenient too.. I like this app because it is easy and simple to use. The reminders and payment method are very convenient.

Difficult to use. I have found the app hard to use. My prescription was transferred to another pharmacy without being notified. So I’m go to the app to check the status because it’s been weeks but I cannot order a refill or even change the pharmacy to the ones now allegedly at. So I can’t get any status updates or order and pay for refills. I know it’s on the pharmacies for not filling my prescription and not notifying me, but the app is not even usable for status updates or anything

A Wonderful App. Thanks Lee and Pickels!. I love this app. This app allows the customer to see when medicine is ready, pay for it on the app and then pick it up or have it delivered. It saves me a phone call to the Drugstore. Another wonderful service provided by Lee and Pickels Quitman!!!

Great until it stopped working!. The app has been great for me to get my prescriptions every month however when i was logged out a few days ago and tried to log back in it would not let me! It would never send me a login link no matter what device i was on or how many times i tapped it again… i have a window to get my prescription and this is affecting that :(

Can’t get it to work. My dermatologist is using this method of getting his prescriptions out. All I have found are problems. It says my prescriptions are $0 despite being told by the office they are $80 and the app is stuck in an endless loop asking for payment information. I enter my card and hit verify and it says enter card information endlessly

Nothing Works!. This app is horrible. I have waited for months for it to work properly and it just won’t. 1 out of maybe every 40 times that I open the app am I able to actually see my information and place an order. There have been days when I was finally able to see my prescriptions and able to place an order only to go back into the app 15 minutes later to have zero information present again. I’m constantly told that I have no past orders even though I’ve placed several through the app. The notifications are a joke and don’t work. I have no idea how this app is rated as highly as it is when it never works.

Hassle to use with family. I have multiple kids and when I try to checkout with an email I used for another kid it says I already have a login for that email, so I’m forced to use a different email for each kid. When I select Apple Pay and click pay, it does nothing so I have to select credit card and enter the card information.

Went from 5 starts to 1.. I was ready to write an amazing review of how easy this process was until my same day delivery order was seemingly cancelled with no notification or reason why. I then had to reach out to support, wait for them to figure it out, get the info and call the pharmacy they used, only to find out the order is delayed due to them not having my prescription in stock. This is serious stuff and I shouldn't have to stretch armstrong my way though every obstacle just to get my prescription that I'm not able to pick up.

Receiving meds. I have a telehealth visit on Friday January 5th with a prescribing doctor, order through nimble on Monday the 8th. Then I will not receive my medication until the 13th a day after I’m scheduled to take it. I should be able to order immediately after the doctor prescribes not 3 days later. They claim I can order after 24-48 hours. Why am I waiting 72 hours?

Reordering refills. Great service and quick delivery!! I’m deaf and doing this online is much easier than over the phone. Thank you for your help! Have a great day and week Donna Christensen

Simple and Fast. I order so many things on-line and NIMBLE is about the easiest and quickest I have ever used! Sometimes I dread paying for things because the process hangs up, is complicated, won’t accept a payment—seems there is frequently something wrong. Never had ANY trouble on NIMBLE. Wish they were all this easy!

Service. Fast and accurate service and delivery. It was a great convience to me, as I had eye surgery and was limited with driving, this service really blessed me. Thank you guys so much, God bless you all✝️😘

Just use a regular login prompt. The login process is inefficient at best. When I tap on the login link that is texted or emailed to me, it bypasses the app on my phone and takes me to the website in a browser. Just use a regular login prompt with email/username and password boxes. Use 2FA after the login, not as part of it. Also, when trying to checkout just now, I had to close out of the transaction and start it all over because whatever method I tried - Apple Pay, debit, credit - it just kept saying “error, try again”. I hate that my prescriber chose to use Nimble, this is terrible.

Works great. My pharmacist set this up to automatically notify me when my Rx is one week from being due for a refill. I simply click checkout and they bag it up and get someone from nimble to deliver to my door. It’s very smooth.

a cheating and disgraceful business. so my medicine info ended up sold by bartells to nimble and nimble certainly has some disgusting agreement with local pharmacies to abuse patients records. without consent i got msg from nimble as if non-free delivery is the only option to retrieve my prescription. fine, paid Friday and nothing delivered by Tuesday noon. the bartells is 5mins from my address. even worse is nimble them resell your info to uber eats for the actual delivery. no wonder how your privacy is shared and no tracking is reliable as all parties are making profit over your privacy and take no responsibilities. absolutely a modern social disgrace. customer service is hair to fake as no one teplies email and nobody answers phone. will never use bartells nor uber nor nimbles. all cheating companies and disgusting as a new low.

Latest update crashes. The latest update does not work on my iPhone 6 (granted it’s old) running iOS 12.5.3. Keeps crashing. Reinstall did not work. Previously was a great (5-Star) app. Bumped up my rating from one to three stars thanks to excellent tech support, and fast too, in helping find a workaround using the browser.

Tracking Orders is impossible, but I like the layout. Okay so I usually get my face stuff with Nimble. I order three things. That’s one order. However i’ll get three separate texts telling me if each item has been delayed okay cool, sometimes the items come in separate packages. But when I go onto the app there’s only option to track the order. It never updates showing that the delayed order now has separate tracking. Not to mention the links sent to my phone NEVER work when they pull up in the browser. It’s incredibly frustrating when i’m not at home to sign.

Can never talk to anyone for help. If I’m having an issue placing and order for my medicine the only way to contact support is via email. Well my prescription is out if refills and I need assistance so they can reach out to my doctor to provide more refills. My medicine is almost out and the only way I can contact anyone is to wait e-mail which I know I’ll be waiting at least 48 hrs before any response.

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Customer. This app is extremely easy to use! Delivery is great!

Terrible.. The site has taken over my screen. Cannot delete it, It is blocking me from going to any other web site. It has potentially turned my computer in to junk.

Med refill. My first time using an app to place med orders. Went very smooth easy to read , easy instructions. I like Pharm South !!

Are these 5’s even real people?. There is no way this “app” has a 4.9 rating by actual people. The login method takes you to a web based site that is NOT user friendly.

Review. Didn’t know I needed app. Didn’t know the payment till this time. Need a phone number.

Terrible App. I set my prescription to auto refill and it didn’t refill. I then tried to go in and order it online and it wouldn’t let me do that either. No point in having this app!

Very Frustrating. I downloaded the app as a recommendation from my pharmacy. It will not hold my payment information--keeps telling me to add one even though I put it in three times. Rather than saving time, it's waiting it.

Good luck getting it to work. No instructions on how the process works or what info is actually required. No contact info. Pharmacists are forced to troubleshoot problems. A very frustrating experience. App became corrupted and wouldn’t show current info. Deleted it and reloaded the app and it finally worked. A nightmare to set up. Good luck.

Pleasurable Pharmacy. This is a wonderful pharmacy! They vary a good supply of needed creams and medications. They are up to date and easy to work with. They responsibly deliver and are pleasure to work with. Thank you

Online digital help. Great assistance was received with the great “online chat doctor”

Wish I could give this half a star. Just makes prescription preferring inconvenient. Tried to order my prescription off the app, every time I went to checkout it just redirected me to call my pharmacy, and then wouldn’t allow me to checkout. Horrible execution on a decent idea. I don’t know how they let that happen.

App?. Can’t open the app, gives an option to download to the cloud? Or stop. Even the email that I was sent can’t show ANY tracking for my RX. The men’s was supposed to be delivered today (Friday) and now that it hasn’t, I have to wait until Monday to call and find out wth. Obviously no bugs have been fixed.

Convenience at its finest!. Seriously, so easy!! Wish I would used this sooner!!

Nimble is the BEST. Fast, professional, accurate with a very fast checkout.

Pointless App. This app literally only sends me a link to login to a browser. It has no other functionality. The website works fine though.

Fabulous System. Easiest order system yet!

Nimble is BEST…..!. Nimble pharmaceutical delivery is VERY reliable and punctual, always careful to leave the package in a safe location next to the front door!

Easy to Use. I enjoy how easy the app is to use and the features that continues to improve

Thank you!. Thanks for supplying medications with your representatives’ courtesy and professional.

Useless app crashes immediately every time.. Title says it all. I’m needing to use it to get a receipt for my FSA account, but the app crashes instantly when opened. I’ve deleted and reinstalled it 5 times, and restarted my iPhone in between as well. USELESS!!!

Orders. I know I have refills available but is hard in the app to order when I need it. Sometimes I have to call costumer service.

Great service but....... My transferring of my scripts and the deliveries have been great. My only issue is the App which keeps crashing on an iPhone X.

Easy to use. Quick and easy to use fast shipping

Easy to use app. Easily able to place order.

Great app!. Makes payment very fast and easy!!

Medicine. Nimble has been absolutely amazing… with getting my medicine to me, answering my questions and leaving me reminding emails…. Thank you very much!!!!!

Nimble successfully works!. The on boarding process with Nimble was a bit tentative. Now that it’s up and running everything seems to be working smoothly. Nimble is reliable.

Easy to use and convenient! Thank you!. Easy to use and convenient! Thank you

Simplicity at its finest!. Love using the app because it’s simple convenient and meet all needs!

Service. Fast & Efficient,very dependable

Great company!. An incredibly easy, convenient and cost saving pharmacy.

Not good. The app never works. It has taken me months to get them to fill a script

Love this app. Easy to use, simple to set up, amazingly convenient.

Never got my prescription. No stars UPS said they delivered my prescription but i never got it so they say i need to pay for the replacement Glad this was not something that i am required to take I will not be using this service ever!

Placing an Order. Does not allow me to place an order via the App. I have to call the pharmacy to place an order, and then I can pay and check out via the App

Great app!. Using the app was simple and quick! Reordering was a breeze.

Nimble is a HORRIBLE APP. I have minors. I pay for their prescriptions. But because I have plural minors(!!!!!) Nimble won’t let me pay for (( their )) prescriptions. Have to have a different email for every child. Well, I refuse to share my minors info and if you can’t use my email, then I won’t use your app. Pure garbage!!!

Disappointed by app. I was fulfilling my prescription order via text and was instructed to add Nimble to my phone in order to complete my order. I used to be able to connect via web and avoid the need to add another app to my phone. I don’t like this additional hurdle to placing prescription orders.

App will not open. Not sure what is wrong on your end, but I have tried everything I know. I cannot get this app to open on my phone. I deleted the app and re-downloaded it...that did not work. I restarted my phone...that did not work. Please fix!!!

Quick n Easy. So fast and so easy to make my RX transaction! Boom!

Excellent!. Can’t say anything else besides amazing / excellent service!

Meds. Some meds dr Prescribes are to high for me to buy since im on disability this helps some . How much is the ozempic at your pharmacy

Lost my prescription. NimbleRx lost my prescription. It was nearly impossible to even find a support phone number for them and after many hours on hold I have not gotten a human on the phone to help. The drug store also refused to help in any way. Will never use again.

Website Ease of Use. Great site and very easy to use.

Thank u. Thank u this makes ordering and receiving so easy thank u so much y’all are the best

Great App. Fast, intuitive and customer friendly app. The whole experience was perfect.

Best Rx Experience Ever. I’m a doctor & pharmacist & this was a great easy convenient process to order prescription medication. Love it!

Can’t login to app. Try to login to app but when it sends me login link it takes me to safari where I’m already signed in. Already considering not refilling my prescription after this since tracking links are also crap. I’ll be telling my derm about my awful experience too.

Super easy. Your app was super easy to use & follow. Thank you!

Inconsistent. Nimble mostly great, but while Bartell says 4 prescriptions ready for pickup, Nimble lists only 3. Took days to clarify via pharmacist, who couldn’t identify problem.