APPatient App Reviews

Ms Laura Brown. Dr Gu at my first visit seemed to be thorough making sure he got all images,etc. but after he received my MRI he did not disclose to me the extent of why I was in excruciating pain. Severe spinal stenosis is my diagnosis and he figured that injections would relieve the pain. After the first injection only made me worse I refused more injections and he discharged me still without disclosing my real condition. I sought further help from an orthopedic doctor who said I need surgery immediately or I’d be in a wheelchair. What doctor (Dr Gu) does that. DO NOT TRUST DR YAOMING GU WITH YOUR HEALTH. He’ll give you the weakest muscle relaxer for severe spinal stenosis.

Locked out. I had a user name and password for this app that worked fine in the past, but when I tried to log in for my upcoming appointment it didn’t recognize it. Tried using the reset my password feature but the link from the email took me right back to the pre filled in old “wrong” password and said login failed. I could not remove the old password from the password field, even tried closing and reopening the app completely to try again… no luck. Locked out. Was told to call doctors office. Sheesh. So much for the convenience of using an app.

Worthless. Clinic sent me a link to download the app, that worked. They then sent me another link to finish the set up and login process…that just sent me back to down load the app from Apple App Store again, no login or nothing just redownload the app. Pointless. If an app can’t get its clients to get their own clients to utilize this app…then this app is pointless, no use for it, waste of time and money. I suggested significant resources need to be funded to teach their corporate clients on how to utilize this app properly and fix the bugs asap before this app goes bye bye in the huge bin of garbage/neglected apps.

Skeptical at first, but no issues so far. I was skeptical about this app due to the abundance of recent negative reviews. After downloading the app and completing the registration myself, I can only conclude that the issues others experience are due to user error, incomplete setup of initial patient info by their doctor’s office, or incomplete instructions provided by their doctor. I had no issues with signup and login. All information that I had already provided to my doctor was available. My pharmacy on file with my doctor’s office was already set up for me. It was honestly a breeze. I haven’t had an opportunity to try any of the other features, but thought I would at least leave a positive comment on the signup process, as this seems to be the source of frustration from most of the reviews.

Moderately good app. It lets me get to my information fairly well. However, when inputting things in the family history section I needed to check another app on my phone to make sure I had the right words and each time it threw away my place so I had to start over. I know I didn’t save it yet, but it shouldn’t, just for me putting the app down and grabbing another one. Throw what I’m doing away, in my opinion. He did this a lot while I was inputting my data. It also made it hard to put things like, renal failure, which was on the death certificate of a family member and because it required me to give a more specific name of the condition, than the death certificate has, and will not take the general renal failure.

Awful program. This is the worst program of its type that I have ever used. It’s confusing, complicated & the opposite of user friendly. This is especially true if you have more than one practice using it. It’s gotten to be such a nightmare I’ve given up confirming appointments on the app. If I have to I’ll start asking which program doctors use before making an appointment with them to avoid all the frustration of dealing with it. For now; I’m just going to ignore any instructions to use it.

Fine before the update. This app worked fine before they updated it. Was able to follow directions and do what doctor needed. Haven’t been back in a while and went to do the online check in- was informed I must update the app. Fine. I updated, entered my credentials and was immediately taken to a page to reset my password. Fine. Was in the process of resetting my password, went away from the page for a moment to write it down and then when I went back the “type your new password” page was suddenly gone. I had already deleted old password in my database in preparation for this new one. Now I can’t log in. Fine. I click forgot password. I get the email. I click the link to change my password and it doesn’t work. It just keeps taking me to the log in page of the app. This is very frustrating hence 1 star

Frustrating App. This is the most frustrating app. I’ve been a loop trying to get the app to accept my password. When I input my password it won’t accept it. I click “Forgot Password” link. It sends me a link via my email. When I hit the link it sends me to the app download which I already have on my phone. There is no place to update my password. I’ve retried the process always with the same result. No way to enter the app or to reset my password. The “My Chart” app that is used by another physician of mine far surpasses Patient Portal!

Can’t find a way to create an account!. I received a text message from my dermatologist about my upcoming appointment with a link to download this app. I managed the download with no problems, but when you open the app, it states that before you can login, you obviously need to sign up for an account to get login credentials. Where it says “Read More”, every time I tap it, it doesn’t respond. A Google search has been absolutely useless in trying to find a way to sign up for account either. I wish my dermatologist just used the MyChart app instead. At least that works flawlessly.

App is not user friendly. This is one of the most difficult apps to use that I have come across and there seems to be no way to find help between the app creators and the doctor’s office. It’s not intuitive and there seems to be no way to get into it to establish yourself and start using it. I work with technology routinely and this app is terrible. It’s particularly disappointing because I needed to access my healthcare information and don’t have any of these kind of problems with the other healthcare apps that I use.

Review of application online. There should be away to type “don’t remember” when dates are asked for regarding dates I started or stopped medications. I had to fill in dates/guess some date as an option to type words wasn’t a choice, which was annoying!! Also, it should say to allow plenty of time to fill this out as it is extremely comprehensive & takes a very long time to complete as accurately as possible.

Hate this app. If I could give them zero stars I would. I have not been able to get into this app from two different doctors at all. Set it up and then it won’t take my name or BD and locks me out. Says contact doctors office to unlock yet no one can seem to figure out how to do that. How am I supposed to use an app if it never works? For months I haven’t been able to unlock and get in and so I deleted the app and tried to re set up with a different doctor and same thing…. Says last name and BD and when I put it in it immediately says account is locked. Beyond frustrating

Patient Portal? No, it’s a Patient Pothole. What a waste of my time trying to get anything out of this App! I made four or more attempts to complete my patient portal account set up. It was all futile! What a joke! Apparently I can only get information by driving back to my provider’s office and request it directly from the office staff! This appears to be caused by the personnel responsible for the development of the App and not the staff at the doctor’s office. I hope Epiphany Dermatology isn’t being charged for the ineptness of the content creators at Modernizing Medicine, Inc!

Adding a pharmacy. I have not been able to add a pharmacy. I go to the correct tab, locate my pharmacy, and then what?! There doesn’t appear to be a way to finish adding. No enter button? How is this done? Either the app is defective or there are no instructions. Also have to add the provider url EVERY TIME because I have two providers using the app. And, my medical info is not carried over to the 2nd provider. So I have to re-enter medical history and meds!!! Again, instructions are lacking or the app is inadequate.

Password reset???? Non existent loop. I have tried for 2 days to set up my account. They Give you a user name clinics practice id but no password ?!!!? Not even a temp one. So you got to sign in bu tv you Can’t because no password. You try to reset password what fires it do send an email saying use this link your to reset. Ask great EXCEPT link takes you back to the app starting login screen Where you need your password to login. WHO designed your app?? Obviously this is a big problem making app worthless to use. And trying to contract anyone? Good luck with that no help listed

Cannot create account!. This app has been downloaded and does not provide instructions to ‘Create Account’. It only allows for Login, but I cannot login if I cannot create an account. We all have several apps on our phones and have completed these steps a hundred times elsewhere without issue. The originating email link only takes the client to the login screen, and the help link on the app login screen directs the client back to the email. It’s a circular cluster****! Any help is appreciated.

Not as good as MyChart. My dermatologist uses the APPatient app while my family doctor, urologist, and orthopedic doctors all use MyChart. MyChart allows me to scan my insurance cards, and shows my vaccines, prescriptions, lab tests, etc. MyChart also links up to my fitbit, veriosync, and Withings accounts so it tracks my daily steps, weight, blood pressure, heart rate, and blood sugar. As you can see MyChart is a much more useful app than APPatient. I finished copying all of my prescriptions into APPatient. I selected my pharmacy Kroger in Marysville, OH and it showed the pharmacy location on Google maps but it was unable to save the pharmacy as my preferred pharmacy. I had entered all of my prescriptions into APPatient. When I showed up for my appointment the receptionist had me fill out all of my prescriptions on a paper form. I asked her why the paper copy since I had entered all my prescriptions into the app. She said that none of my prescriptions were showing up. I opened the app and showed her that all my prescriptions were there. She claimed that the app rarely works. The dermatologist Dr. Koriann Reed also told me that the app is very poor. It only really works for billing. She agrees that MyChart is a much better app but her practice uses APPatient.

URL CHOICES. My only complaint would be that I’ve not found a way to change practices. Other medical portals I use, that multiple doctors use, allow me to change practices thru a drop down menu. This would be a big improvement over the present, where you have to actually change the URL.

Trying to get help with password reset. Haven’t really used this APP since I set up the portal, but so far, it doesn’t work. My password from my initial portal set up wasn’t working, so tried to use “forgot password”. Got auto response that an email would be sent to me, which I got. Tried about 4 times to get the usual instruction to reset, but every time I clicked on the link that was sent to me, as instructed, that emailed link took me to the APP page, not a password reset page. And, I’d get a page that required my password again. Can’t use the original password which I found in the meantime, and I can’t set up a new one to log in. In the past 30 minutes of trying, I can’t get the link to take me to the password reset page. So, all I can give is a single star because there is no zero star rating I can use.

Problem with multiple providers. I have app downloaded for ENT. My dermatologist uses it now, too, and it doesn’t let me see her on the app. I have to click the link to add her, and it will pull just her information up. I even made the login and password the same for both. If I get out of her link to the app and just click on the app, I only see the ENT. I literally have to go to the link from my dermatologist in text message to get into her information…so, I can’t delete her text. Tried googling answer to add other provider so I can be in app and just scroll to select which one, but there isn’t any information out there for patients. The app developer site came up in the search, so I clicked to find it there, but there’s nothing there for it. Then, I tried clicking “Contact” while on their site and it says if you’re a patient, you have to go through your provider! This is an app problem, not a provider problem!

Can not use.. After I was unable to get in to the website on my iPhone, (logging in merely gives me a set of curly braces on a black page) I was told by my provider that Safari wasn’t supported. This is somewhat infuriating considering it’s the second most used mobile browser at 30% market share this year. However, they offered an alternative in this app. Okay, annoying to have to download yet another app for something that should just work as a webpage, but I can manage. Downloaded the app. Logged in. Got prompted to agree to the ToS and privacy policy. Clicked on them to read them. Nothing happens. Restart the app, log in again, try clicking again. Nothing happens. In an age when tech companies are more and more often unconcerned with aught but what value they can extract from customers, why should I trust a tech company with my medical info without even being able to see what they’re making me agree to?

Can't Reset Password. Password reset link was sent to my email, but it doesn't take me to a password reset page. It just forces the app's store page to open (here in the app store). It makes no sense. I can't access important information because the link is messed up and there's no way to contact app support. I've tried uninstalling the app, but that doesn't work. I've tried copying the link and pasting it into different browsers, still doesn't work. There is truly no way to reset password or contact the developer about the issue. I tried "report a problem" from this store page, and that's not an option, either.

LRITTENHOUSE. This was one of the most positive experiences I’ve had in a medical office in quite some time. I had a significant problem reached out on line to the office very early in the morning, I received a call back from the staff even before the office was opened and they were extremely compassionate and got me in immediately. Dr. Bahner was very thorough and very kind. I’m on the road to recovery and will make this practice my go to for all my dermatology needs. I don’t recall the names of all the staff members I interacted with but every one of them gets five stars from me. Thank you for caring!

Useless & frustrating. I truly dislike this app. It never works. It ask me to set up an account every time I log in, or it will tell me my password is incorrect when it’s a saved password. When I ask to change my password it sends me a link, when I click the link it sends me to the App Store to open the app. When I opening it takes me back to the log in page, and the cycle continues. Incredibly frustrating. If I don’t like the Drs office as much as I do I would switch because I can never get access to my account without having to call the office. The app isn’t useful at all.

Ridiculous!. The amount of times I have tried to set this up is ridiculous! You surely don’t start out with a password when they send the link to you. Soooo, you have to say FORGOT PASSWORD, that you never had! They send link in email and then you ATTEMPT to validate your credentials with email user name and your birthdate. Well, that never matches! Why is that!? The doctor’s office put the info in and emailed me the link to set up! Who is putting info in, that it doesn’t match, or the app is screwy! Either way it’s a very frustrating experience!

Just OK. It’s fine, not worth the 1-star reviews. I do agree it doesn’t make sense to have to log in for different providers. A one-time confirmation with the sign up URL should be enough to then easily switch between different practices. My main gripe is having no way to download documents or appointment notes. I know they’re available in PDF format, why can’t I download for offline purposes?

Expressly NOT interested in their customers who are the Patients. Otherwise routine app interaction but doesn’t work w my Mac, just the phone. And, the Terms of Use and the Privacy Practice links on the phone don’t work. So I read those ouside the and learned they have a host of advertising partners who receive cookies (HIPPA compliant parameters)but that you may opt out by sending an email to their support. I did. Separately, I sent a message about the glitch with their links and that I look forward to a version that’s compatible with Macs. Modernizing Medicine’s response was that they don’t offer support to patients but I should take up my concern with my provider. As if the doc or her office treat software problems, or there’s time in my visit to discuss it. 2-Star rating because the mundane part of the app, my info (except insurance, which it doesn’t update!) acted normally. Oh, and the “I’m here!” function the app texted me to make sure I used it didn’t convey the message—not sure where that failure lies.

This is ridiculous. I feel like I’ve never successfully logged in. It’s a loop of insanity. It says wrong user name and password but when I click forget password, the link takes me back to the log in. I have to log in to change the password I don’t remember? It won’t take me to a website but instead continues to take me to the Apple app page which wants me to sign in, to change the password. And it loops this over and over. My doctor’s office said “no one can figure it out”. Fun

Works ok but unnecessary as a requirement. Suppose if you had a number of providers using this system it would make sense but for just one place it is the definition of forcing a solution. Nothing about the app suggested something that would be hard to do on a mobile website and instead, it’s one more place to have to enter login info and manage. Once signed in (which is a bit clunky but not terribly so), it works pretty much as expected. The UI has some quirks along the way or perhaps it’s just my provider setting up strange questions, but made it all through. Suppose i’ll have to reinstall it again next year again.

So Developers what’s the point?. Besides myself, so many people are frustrated with this app that does not work. God forbid you need to change your password. It is absolutely like this insane circle of baloney That never allows you to get a new password. All it does is locked you out then you call the practice to get your bag and then you go right back into the crazy circle of nothing is solved. I love the responses that comes bac to these reviews. It must be a robot that answers. I got an email response, but no answer to my problem. So what is the point of this app —just to drive patients crazy. if I could give it a zero, I would, it’s totally useless!

Useless. This app is useless if you cannot login. Dozens of complaints in the reviews. The creator responds that they will “look into it” which is a lie since the same login problem still exists. If you go to reset your password, you get an email with a link that loops back to the login page. No way to reset the password. No way to access the app. No fix from the creator. Shameful. Would give it zero stars if that were an option. Oh, and if you click on app help? You get an information page with no app help. Doctors need to ditch this pointless app. What are they paying for? Nothing apparently. Update: Wow. A canned response. Shocking. DO BETTER or give up.

App or Doc’s Office?. I don’t know if the issue is with the app, or the Doctor’s office not providing accurate information to sign in. I’ve installed the app, and it just keeps taking me to the password screen, but I have no password. I tried entering one, thinking perhaps I’m supposed to choose one, but nothing. I clicked on forgot password, but same issue, it’s like this infinite loop, no matter what is done, I end right back at the login page, not having our knowing any password. Did the doctor’s office fail to send accurate info due to poor IT personnel, or did the app give bad info for the doctor’s office to send? Either way, the end user/patient is left without access, and their time is wasted on a product that isn’t up to snuff for whatever reason.

Poor system. While trying to enter45+ years of history, if I touch wrong thing when trying to input info, I get kicked out and the info being inserted is lost and I have to re e get it. This is especially bad when putting in meds for med history. It is consuming a great deal of time and this is info JHCFW has had for many years. Very frustrating and needs to be corrected so if page is lost, one can go back and it. There is no place to include modifications of meds such as when Triamterene75mg/HTCZ 50mg tabs are shown, not allowed to state that I only take 1/2 tab daily.

Confusing to setup, poor UX, no support. I received a link to use this app from my Doctor. I downloaded it then spent the next 20 min just trying to access my account. The requirements involve getting info from a few different emails, including a password reset that simply does not work. For connect, I'm an app developer. I'm pretty text savvy! It speaks volumes about the quality of this app that I cannot simply access my account. I tried to contact their support but their website says "Please contact your physicians office for support". Even the website provided in the Apple App Store support field doesn't work on mobile! I can't think of a more clear indication that the developers of this app do not care at all if their app is unusable, as long as they are getting paid by the doctors offices. Please, do better.

Poor. I've been using the industry leader "my chart" for all of my medical providers and different facilities for a few years. This app is used by my dermatologist. I find navigating through any software very easy. However, this is an unfriendly app to use and does not provide enough resources to make it useful. Staff sent me msg thru the app of my receipt is ready to be viewed. Nothing appears in billing history, no active link to view the receipt. No fields to enter personal email in demo section. The only benefit of this app is to view appointments.

Very Poor App. This app would not let me sign in and locked me out at the first attempt to sign in. I had to the call doctor’s office to get my account unlocked to sign in. Also, I tried to replace my old pharmacy (Walgreens) with CVS. It looks simple enough. I first deleted Walgreens. Then I clicked on the “add pharmacy” option and the app brings up a list pharmacies. After I click on the radio button to add CVS as a pharmacy, it does not do anything. Also, my allergy information is missing from this app. It is going to take a lot of time for me to add all my allergies. Did anyone at my doctor’s office do any testing before imposing such a poor app on its patients? I have two other apps with other medical groups and those apps are excellent! I am not going to use this APPatient. I will call the office instead.

This is PocketPatient under a different name!. Why do you not make it clear that this app is PocketPatient app under a different name? Or at least that former PocketPatient users must now update to APPatient? After several disastrous experiences I do not allow apps to update themselves without permission. When I went into the App Store to check for updates on my apps I saw one for APPatient, which I’d never heard of. Fearing some kind of scam, I wasted time searching for APPatient on my phone and even calling my doctor’s office, only to find out it’s basically second verse, same as the first. And now I’ve got to go back and update it because my doctor’s office requires it. Be honest and transparent and update your app description!!!

Doctor’s office need to educate better. The app is basic, but allows our patients to do what they need to - update health records, view appointment data & contact us/send images if necessary & engage in Telehealth visits. The experience via the app is much smoother than via the website. There are many steps on the “back end” that a doctors office needs to do to make the patient’s experience more seamless - i have a feeling most don’t do this. Need to add basic things like attaching images, filling requests for insurance card images, etc. Experience on the website is so different from the app that it confuses patients all the time.

Glitched. I can’t review because I am in a loop trying to reset my password. I request the email and click on the link. The link takes be to the App Store to load the app I already have but no help with the password. I should have known it would be a problem after spinning the dials for my date of birth when requesting a password change. I had it on ‘11” but “10” is what is put in the date field. I did this four times and got the same result. If I spun the date to “12@ I got the needed “11.” Now if I could just get a password change!

This App is not worthy of anything. Negative Stars!!!. I tried installing this app numerous times with no success. Part of the problem is the font size is unusual and makes it difficult to understand The instructions, etc. I have come to the conclusion trying to install this app is the PAIN part of Tulsa Spine & Pain. Also, when trying to call the office, I have been put on hold for numerous times with very loud and annoying music to have to listen to. This app is not worthy of anything.

Works fine on my iPhone, tablet, etc.. My iPhone works fine on the Portal. I'm not sure where all the negative reviews are coming from. When I originally opened the app, I found all my personal data to be there and it was correct. I had previously completed an online pre appointment questionnaire from my home computer, on my medical office site prior to my first visit. All the data transferred correctly. After the exam, the Portal contained all the doctor's exam notes, etc. I signed up for the Portal after my first visit. And all seems to be working fine.

Terrible App Support (another one brought to your attention). I’m sure this will get the common response of “thanks for bringing this to our attention”. Just wondering when you will actually do something about resetting passwords. If I spend the time to make sure the URL for my provider is perfect. Then enter my information. Get the email and click the link. Only to be taken to the app download and not the password reset. Does this not render this app absolutely useless? The best I can say is to plead with your provider to drop this service and go with MyChart! If zero stars was available, I would choose it. Update: Generic response from them as expected!

Terrible clunky app. The app continuously either logs out or restarts from the beginning, requiring the user to reenter all the info again. For example I went to get my cc for payment. Took less than 60 seconds and it restarted the process. Same when I went to get my med bottle. Also would not allow me to add a pharmacy even after finding the pharmacy. And at one point stopped my registration and gave me an error that said “low memory, cannot continue”. However it just reset the process and allowed me to continue (while also requiring me to input all my data again). The app is definitely not ready for prime time and makes me wonder how safe it is with all my personal medical information.

Multiple Practices a Pain. I have two different physicians from two different practices who use this app. Switching between the two is not easy for intuitive. You have to logout of the current practice, change the URL, then login to the new practice. Since the practice URL is not part of the username/pwd, it is easier to make all the passwords the same across practices (security non-no) to enable password manager auto fill. Other patient apps (notably MyChart) makes it far easier to toggle between practices. Functionality is ok when logged in to the correct practice.

Worst app ever!. I got an email that a bill was ready. Tried to log into the app and evidently I didn’t remember the password I used. I click the forgot password button. Answer all the questions. A password reset email was sent. When I clicked the link and n the reset email. It takes me to the App Store to open the app I already have. When I open the app it’s on the login screen that I started with. I’ve tried several times and it keeps sending me in circles. Don’t waste your time. Make them pay a person to answer calls, make appointments and collect payments!

Don’t bother….. Worst app ever!!! You would think that a “medical” app wouldn’t be this bad considering it has sensitive information on it but yes…it’s terrible!!! I try and sign in with my last name and birthdate, and it tells me my informations incorrect… I try and reset the password as it tells me it’s incorrect, go to email, click on link, takes me to a page to ask my last name and birthdate… it tells me its incorrect….. and here’s the “kicker”….. when I’m finally able to sign in (had to call 3 times to do this and was hung up on the first 2 times)… it tells me I’m on medication that I’ve never taken in my whole life!… I’m not on any medication….You guys need to get it together!!! MyChart works great… you should ask them how they run their app……

App review. When using the appointment check in screen, where you have to verify your medical history, there is a button that covers the continue button. This makes it impossible to finish checking in because the button I need to tap is covered up. This needs to be fixed. Users cannot finish their check-in. At least I can’t on my iPhone 11.

Not Functional. I swear this app just wants me to change my password constantly. It’s always wrong and needs to be reset. Wouldn’t be as annoying if I could change the password easily. I just tried to change my password. Got the link in my email. I click on the link. Brings me to the app page. I click “Open”. Brings me to the login page. No options to change my password. Reset the app & my email. Nothing. This happens all the time and it’s very frustrating.

Very poor onboarding. I use a password manager and set complex passwords. The app offers no guidance to what it will accept. The browser link to “change” the password, which is also used to set an initial password, doesn’t work from the computer only the phone. That’s because it browser link opens the app on the phone. God forbid you have to switch to the password manager to copy the password because that throws you back to the beginning of the process. All because it would not accept my original complex password. An insecure stupidly thought out pile of dung.

New to the app. The app seems straight forward enough, but I only have one doctor’s office using it. I am disappointed that it does not integrate with Apple health. There are so many apps that the medical community uses, I use Apple health to put all the information in one easy location to look at and provide doctors with a complete health picture.

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The worst user experience practices. First thing is a warning about logging in that can’t be fully seen, and the “learn more” link does nothing. Next, the practice URL provided starts with “https” but then when you try to log in, a warning pops up that the field can’t contain those characters. Next, you have to read and sign some forms such as HIPAA to begin checking in. But the forms, full of legal text, can’t be enlarged while still fitting on the page, so you have to scroll them back and forth. Finally, there is no apparent way to SIGN the forms, and no way to proceed without signing them. So at the end of 10 minutes, I have gotten nowhere and achieved nothing except increased blood pressure. I think I need to see a doctor.

No app support. There is no app support for this app. Their web application works, but when I try to sign in, it fails. I cannot reset a password without the app failing, and even then it still does not reset my password. I tried to use app support from the app store, and it redirects you to the website. I tried to find any kind of support on the website, and it just tells you to call your physician. This has been a failure on every level.

Awful. App in NOT intuitive, impossible to figure out how to add a pharmacy to my list. It took me 6 times to get into the app, because I had to change my password - I couldn’t switch to my password manager app to set up a new password without having to start over - as in, requesting a link for reset. Then I could not paste my password from manager app. My doctor’s office asked me to complete registration in app before coming to my appointment - I ended up just going through ALL of my history to see what was there, but no way to confirm I had done my due diligence. I use another app for other medical practices - much easier to navigate.

Can’t figure out how to change password. This doesn’t work like all other sites. Email link for password reset keeps bringing me back to login page and there is no prompt to set up new password. Have tried multiple times over months. Maybe the app can’t handle this and I need to change password on PC. I still can’t get access to my medical records.

Pathetic email for password change. I needed to change my password and I couldn't using the email sent to me. I even tried setting up biometric login and the system did not respond. Needless to say, I am unhappy with your app and it wasted too much of my time today

Worst medical electronic record system ever. I have been to the office and have had them reset my email since this system would not allow me to do it. Now I’ve tried to reset my password, but it takes me to the icon and when I hit open it takes me back to the original page where it would not accept my memorized password in the iPhone system. Hence in my opinion you deserve a rating of one. Fed-up with poor programmers

Ehhh. App isn’t to bad function wise. However having more than one doctor that uses this app is a pain. It would be nice to have the option to see more than one provider and select the provider that you want to interact with.

Wow!!. Like many users have mentioned, it’s nearly impossible to toggle between multiple practices. Luckily, I was told by the doctor’s office that I don’t have to use the app if it is too complicated, which it absolutely is. The cons far outweigh the pros. I thought apps are supposed to simplify our lives. Definitely not this one. Before this company starts to get more practices to use this app, they need to get this feature figured out.

😱😱😱. I’m not happy with having to download yet another app for one specific doctor. I followed the link in the email and it sent me to the App Store to download the app. Fine. Then I used the “reset email” so I could log in and was sent an email with a link to follow so I could reset my password. The link sent me back to the App Store and it will not let me change my password. So annoying!

Forced app. Practices use this app to confirm appointments and you have no way to confirm otherwise. You receive an SMS with a link that can only be opened in the app, so it forces you to download and harvest your device data (and who knows what else). No appointment for you if you don’t allow for this app to collect telemetrics on your device. And if you try to open the link on any browser, it will fail and ask you to download an app.

Least convenient way to checkin. Reading huge legal forms and filling out tons of information - you think the phone is the PERFECT solution??? Thanks so much for forcing me to install a phone app and checkin by laboriously typing out all of my information on a little phone keyboard instead of an ACTUAL computer. Why do you even have a web app when you cant use it to do this task??? So so so convenient. If my medical provider hadn't sprung this on my literally ONE DAY before my appointment, I’d just have found a different provider After my immediate medical needs are resolved, I’ll switch providers to one that does not force me to use this garbage.

Another medical app with a generic name. I just received an email with instructions to install this app. Like the other four medical apps with generic names that I’ve collected, I don’t remember which doctor(s) go with which app. I don’t even know which doctor’s office sent this one to me. So I don’t use any of them. In fact it’s highly likely I’m holding on to an app for a doctor that I no longer see.

Worthless. Have NEVER been able to login. Today, was able to get as far as being able to check “forgot my password.” So an email with a link was sent to me….taking me right back to the sign-in. No ability to select a new password, no ability to login in any way, shape or form. And I’m fairly tech savvy. Hate wasting my time on a worthless system

I can’t reset password. Every six months I have a checkup and it takes me an hour to call the office to reset my password on this app. The reset password link that goes to my email just opens the app login screen. I can’t open in browser it automatically open the app. I have to sit on hold with my doctors office to have them reset it on their end. EVERY TIME. I hate I have to use this app.

Lousy app. I don’t know my password. The reset password doesn’t work. They sent me a reset link. I use the link and it sends me to the same login which tells me my password is wrong. Round and round we go. Where it stops know body knows. Did the 3 Stooges write this app as a joke. How difficult is it to have an easy way to reset the password?

Horrible app. This app is one of the worst apps that I have ever used. I have two providers with this app. Why can’t they tie the two to me and have tabs for each provider. Now I have to figure out the specific url and type it in when switching to the latest provider. Using the calendar on the iPhone makes you set the year before you can set the date. I used autofill for my last name. It had a blank at the end. The developer of this app was too amateur to know to strip leading and trailing blanks. With the first provider I had no clue what my user id was. There was no way to say that I forgot my user id. Of course it is your email. Mine had an old email that I seldom use. With all of these flaws, I am extremely concerned about security.

Cannot send new message. In inbox, if I need to send new message, the window keeps closing after all the message is written and send never activates. Work around I am using now is for one of the messages I got earlier, I keep replying to the same message with current date on the top.

Terrible log in journey. You download this app, then you have to log in and start the process via a computer? Not going to happen. Instead of sending a link to the app, this product needs to send first time users a link to the website first. Then, the user can choose if they want to download the app. The user journey is wrong and, if this is fixed, maybe I will use this app.

Farley. This is the most non functional and difficult app I have ever attempted to use. It is near impossible to use. Dodge this app like the plague. Update…..Downloaded app again for a different doctor visit to give it another try. Same issues as previously, basically unusable. I prefer to sit and manually fill out paperwork for an hour rather than attempt to use this app.

What happened. I was only able to log in once to my account. Second time I tried my password was incorrect. Tried to reset it and received an error message. Tried again in another day. Same thing. Was not happening. Was going to find out if there were specific instructions for my procedure for removal of a cancer spot the next day. How aggravating.

Multiple Doctors. I like the apps functionality, but how do I shift between two different doctors that both use the app? Is there a way to store the different “practice URLs” within the app? It makes it difficult to switch between practices without this.

Great From The Start. I had the application via its previous name and went right in on the new name by logging in without a hitch and using Face ID, as well.

Computer then app?. Once you download the app it says to continue on a computer. Doesn’t make sense at all, please take the computer out of the equation and this will be a lot easier.

Forced to update then stopped working!. I have successfully used this app several times in the past. I tried opening the app for an appointment earlier this week and the app wouldn’t open until I updated it. However, after updating it the app no longer opens. It just crashes every time I try to get in. No log-in screen or anything. Completely useless. Please fix this.

It’s ok for one practice. I have two different specialists who both use this app. I had no problem gaining access to my information using this app for the first doctor but I cannot find any info on how to use this same app for the other doctor. It seems I can only is the app for one doctor. I do not see where I can add another doctor.

Multiple providers not allowed on App. I’ve enjoyed using this app in the past with my dermatologist. However, another doctor I see uses the same app, and I cannot have both of them accessed here. If I want to go to the other doctor, I have to go through the webpage. it is apparent that I’m not the only person who has this issue and so it would be good if the creators of this app could rectify it.

Alternatives to portal apps. There are better ways to keep your personal health record and share with family and providers. For instance, My Medical app or Tidy Health PHR. You are not tied into one system and can not only view your data but add and edit it. Makes sense in these times of EHRs, urgent care centers and virtual visits.

Reset Password Function Does Not Work. I needed to reset my password. I clicked the reset link in the app, and email with a link to reset the password is sent. I click the link and … the app reopens at the login screen, not the password reset. There is no way of opening the link in Safari, because it redirects you to the app. I deleted the app, and the link redirects to the App Store to install the app. Major fail.

This App is virtually useless. I used the app 2 yrs ago and had very few problems. Then I switched dermatology practices. I updated all of my information in the app. It would not recognize the new derm clinic. Next I deleted all of my info and the app. I followed info to download App and entered all current info. I'm trying to reset the password. The link to reset sends you to the app store. Extremely frustrating!

Good but could be better. You should be able to send attachments through the app like you can in the browser version. It would be way more convenient!

Exhausting. I have four doctors that use this app and I hate. I am sure it is cheaper than others that work better and are easier to use (i.e. My Chart). The practice id is a problem to use with my password app. I can’t check in as the app asks to complete check in but is has been impossible to continue past medical history. Do not recommend and pray for its ultimate demise

Pretty Terrible. This app is really bad. Other medical apps are far superior. Even logging in is like pulling teeth. After finally getting the practice “allow me back” in the app, now I’m getting random bad gateway errors. When I did manage to log in, I wasn’t even able to find an invoice to try to use FSA reimbursement. It looks like the app is only good for paying a bill

Hopeless. I had already put in a user name. Now I see I have to use my email address instead and I don’t know how to change it. This computer stuff is extremely difficult for elderly patients an there is nowhere to go for help. Very frustrating!!! And all this after dealing for two days with the impossible method of getting a phone call responded to for an appointment. No wonder people no longer go to doctors!

Omgosh what a nightmare. My drs office sent me a link for this app and subsequently to fill out and it’s useless. Every time I try to open their link it takes me back to the app in the App Store . I’ll have to call the drs office if he wants me to use this. Didn’t the developers or doctors try this and see it doesn’t work properly??? This was a waste of an hour and a half of my time that I will never get back!!!

Early impression: not happy!. The doctor’s office switched me to this app. In the process, they locked me out of my previous portal access. Between the site and my doctor’s office, I was asked to contact the office for a new password without being given a phone number to call. When I later called the doctor ‘s office, they hastily gave me login instructions which, for whatever reason, did not work for me. I am sure the portal has some merit, for someone, but my impression is that doctor’s offices frequently don’t read the input I provide online, and ask me for the same info when I get there. Maybe they need to streamline the process before they unload it on the patient?

Multiple Provider Access is Cumbersome. I am a patient at two entirely separate medical practices - an eye doctor and dermatologist and switching between them is unnecessarily cumbersome with this app. The App should have an option to quickly switch between practices without having to logout and remember/re-enter the practice URL.

Not good. Doesn’t work all the time. I forgot my password and ask them to reset, it just goes back to the app and to the log in and will not give me a chance to reset the password. Finally locked me out. Worthless. My husband has had the same experience!

Changing Password. Downloaded the app. Password doesn’t work, requested link to reset password. The link takes you back to the app where you start all over and doesn’t give you a page where you actually change your password.

If I could give this a zero, I would. Unfortunately you can’t give zero stars. Like others have experienced, I was given no password in the email from my practitioner’s office. The request to reset the password resulted in a download document that had nothing in it. I’ll be filling out paperwork at the doctor’s office and telling them they should reconsider the use of this stupid app.

Cumbersome app - can’t manage 2 different Doctors. This is a frustrating App. I have a foot doctor and eye doctor in different practices. There is not a way to have one doctors office logged in and go to the other doctor without logging off. There is not an easy way to do that and remember the login for each.

Impossible. Honestly worst app ever for healthcare - an endless loop of trying to reset my password. I click the link to reset and it brings me back to the log-in screen - over and over. Half the links on the log in screen are highlighted but you can’t click them. Would rather hand-write my paperwork at the office than deal with this nonsense.

Has potential but…. Previous medical records were apparently not saved and now there’s no access to those after my doctor switched to this app. Also, in the message section there needs to be access to sent messages, there’s no way to view sent replies.

Can’t have more than one doctor that uses this app. I now have three doctors that use your app as mentioned before this is a royal pain to change between doctors. Are you going to make changes so I can see different doctors or do I need to talk to my doctors about changing the app that they use for their business?

Bad setup and startup. Very bad APP. The setup message doesn’t work with an IPhone. It has to be setup with a Apple based computer. The practice doesn’t know enough about the APP to help setup. You need a practice URL which isn’t provided in the message. The don’t even know how to send me an email with a link and URL identifier that would have let me check in with my windows computer.

Useless app. I have had to reset my password multiple times and when I finally got into the system to check lab results it shows “no test results available” even after the office has called with the results. Even the office staff just rolls their eyes when I mention my difficulties logging in and says “you’re not the only one!”

Only one doctor. I would have given it more than one star until a second doctor wanted me to start using it. It will not let the second doctors office utilize the system. Is asking me to check in for a doctors appointment and I can’t because I’m already registered with my dermatologist. It will not allow my ophthalmologist to let me use the app

Failure to launch. This app fails across the board. After finally managing to set up my account, it provides error codes whenever I try and check in for an appointment, 403 &/or 404 depending on the device. This makes the app absolute useless. I’m being generous by giving it two stars. Start over developer.

Password reset. So I am now tried three times to reset my password. The system sends me an email with a link that is supposed to be the reset password link but all it does is take me back to here to download the app again I’ve tried reopening the app from here, and it is pre-populated with a password and again gives me the option to reset my password. It’s a constant loop this needs to be fixed.

Dangerous App. One of my doctors just started with this app/company for patient portal. I wanted to send a message. It did not offer me choices. I started with Dr and my large animal vets came up. I then tried starting with the first na,e, and my wife and her brother came up. It is clearly using my phone book. Stay away from using this app, as there appear to be 0 privacy controls on the patient end.

How to use app with multiple Dr’s. Hi How can I add another Dr to gain access to app. It’s already set up under another Dr and need to add a new. Would think I can flip between them Please help