APPatient App Reviews

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Not usable. When downloaded on my IPhone, the app froze immediately. Since the login was still available in the frozen window, i tried to login the providers portal data. Did not work either. So after getting stuck, before even started, I prefer to use my remaining - since I’m feeling sick - little energy for other things that work out fine. Hope other people will be able to be happy with this app. I however deleted it.

Can’t figure out how to change password. This doesn’t work like all other sites. Email link for password reset keeps bringing me back to login page and there is no prompt to set up new password. Have tried multiple times over months. Maybe the app can’t handle this and I need to change password on PC. I still can’t get access to my medical records.

Worthless. Clinic sent me a link to download the app, that worked. They then sent me another link to finish the set up and login process…that just sent me back to down load the app from Apple App Store again, no login or nothing just redownload the app. Pointless. If an app can’t get its clients to get their own clients to utilize this app…then this app is pointless, no use for it, waste of time and money. I suggested significant resources need to be funded to teach their corporate clients on how to utilize this app properly and fix the bugs asap before this app goes bye bye in the huge bin of garbage/neglected apps.

Comprehensive APP. I like the ability to edit my medications. Overall the APP is great, except I want to send a message to the Medical Assistant, although no email addresses populate for me to select or simply send.

The worst user experience practices. First thing is a warning about logging in that can’t be fully seen, and the “learn more” link does nothing. Next, the practice URL provided starts with “https” but then when you try to log in, a warning pops up that the field can’t contain those characters. Next, you have to read and sign some forms such as HIPAA to begin checking in. But the forms, full of legal text, can’t be enlarged while still fitting on the page, so you have to scroll them back and forth. Finally, there is no apparent way to SIGN the forms, and no way to proceed without signing them. So at the end of 10 minutes, I have gotten nowhere and achieved nothing except increased blood pressure. I think I need to see a doctor.

HORRIBLE!!!. This app is literally HORRIBLE. The amount of time it look me just to reset my password was insane. Not to mention the app is completely pointless I couldn’t edit, make, or cancel appointments or anything. Literally not even worth downloading on your phone it will be more of a headache then any help.

Hopeless. I had already put in a user name. Now I see I have to use my email address instead and I don’t know how to change it. This computer stuff is extremely difficult for elderly patients an there is nowhere to go for help. Very frustrating!!! And all this after dealing for two days with the impossible method of getting a phone call responded to for an appointment. No wonder people no longer go to doctors!

App or Doc’s Office?. I don’t know if the issue is with the app, or the Doctor’s office not providing accurate information to sign in. I’ve installed the app, and it just keeps taking me to the password screen, but I have no password. I tried entering one, thinking perhaps I’m supposed to choose one, but nothing. I clicked on forgot password, but same issue, it’s like this infinite loop, no matter what is done, I end right back at the login page, not having our knowing any password. Did the doctor’s office fail to send accurate info due to poor IT personnel, or did the app give bad info for the doctor’s office to send? Either way, the end user/patient is left without access, and their time is wasted on a product that isn’t up to snuff for whatever reason.

Least convenient way to checkin. Reading huge legal forms and filling out tons of information - you think the phone is the PERFECT solution??? Thanks so much for forcing me to install a phone app and checkin by laboriously typing out all of my information on a little phone keyboard instead of an ACTUAL computer. Why do you even have a web app when you cant use it to do this task??? So so so convenient. If my medical provider hadn't sprung this on my literally ONE DAY before my appointment, I’d just have found a different provider After my immediate medical needs are resolved, I’ll switch providers to one that does not force me to use this garbage.

Fine before the update. This app worked fine before they updated it. Was able to follow directions and do what doctor needed. Haven’t been back in a while and went to do the online check in- was informed I must update the app. Fine. I updated, entered my credentials and was immediately taken to a page to reset my password. Fine. Was in the process of resetting my password, went away from the page for a moment to write it down and then when I went back the “type your new password” page was suddenly gone. I had already deleted old password in my database in preparation for this new one. Now I can’t log in. Fine. I click forgot password. I get the email. I click the link to change my password and it doesn’t work. It just keeps taking me to the log in page of the app. This is very frustrating hence 1 star

Not good as first time register. Cannot register as first time user. Got the URL and user name from Doctor’s office for registration. The password row was locked, cannot input password. Then tried forgot password approach, got a link and brought me back to the log in page. The password row was still as before, cannot input password.

Problem with multiple providers. I have app downloaded for ENT. My dermatologist uses it now, too, and it doesn’t let me see her on the app. I have to click the link to add her, and it will pull just her information up. I even made the login and password the same for both. If I get out of her link to the app and just click on the app, I only see the ENT. I literally have to go to the link from my dermatologist in text message to get into her information…so, I can’t delete her text. Tried googling answer to add other provider so I can be in app and just scroll to select which one, but there isn’t any information out there for patients. The app developer site came up in the search, so I clicked to find it there, but there’s nothing there for it. Then, I tried clicking “Contact” while on their site and it says if you’re a patient, you have to go through your provider! This is an app problem, not a provider problem!

Multiple Doctors. I like the apps functionality, but how do I shift between two different doctors that both use the app? Is there a way to store the different “practice URLs” within the app? It makes it difficult to switch between practices without this.

Be aware of physician use. One of the first forms presented by my physician through this app was an absolute waiver, requiring me to consent to the disclosure of healthcare information. The waiver was not restricted to other healthcare providers or insurance companies. It was a waiver, allowing them to provide information to anyone they chose. I had no limitations whatsoever. Be aware before using this app that you must review whatever documents or forms are being presented by your physician and do not sign them without reading them.

VERY POOR APP, my chart is better. The app patient app shows absolutely NOTHING! No dr notes etc! Basically, what is the point of this app if you can’t see your information or the dr notes etc? OVER IT. The dr office requested we use it to check in for appts and you can’t even do that. Pop ups block the continue button. What a headache. DO BETTER.

Not very friendly.. Unable to sign in. Does not give the option to register as this is my first time. Instead it wants a password and down not have my email address to reset the password. Then it would not take the name I am giving to submit this review. Charles

Alternatives to portal apps. There are better ways to keep your personal health record and share with family and providers. For instance, My Medical app or Tidy Health PHR. You are not tied into one system and can not only view your data but add and edit it. Makes sense in these times of EHRs, urgent care centers and virtual visits.

Spam call and message after signing into web and app. I almost never get spam calls or messages, but got both within minutes of having signed into the website and related app.

No app support. There is no app support for this app. Their web application works, but when I try to sign in, it fails. I cannot reset a password without the app failing, and even then it still does not reset my password. I tried to use app support from the app store, and it redirects you to the website. I tried to find any kind of support on the website, and it just tells you to call your physician. This has been a failure on every level.

Dangerous App. One of my doctors just started with this app/company for patient portal. I wanted to send a message. It did not offer me choices. I started with Dr and my large animal vets came up. I then tried starting with the first na,e, and my wife and her brother came up. It is clearly using my phone book. Stay away from using this app, as there appear to be 0 privacy controls on the patient end.

Annoying for more than 1 practice.. Two of my doctors use this app but I can’t see them both. I have to log completely out of the app and log back in to one practice. I have two othe doctors on Healow and even though they are not affiliated with each other, I can access them both with one login.

Great From The Start. I had the application via its previous name and went right in on the new name by logging in without a hitch and using Face ID, as well.

Adding a pharmacy. I have not been able to add a pharmacy. I go to the correct tab, locate my pharmacy, and then what?! There doesn’t appear to be a way to finish adding. No enter button? How is this done? Either the app is defective or there are no instructions. Also have to add the provider url EVERY TIME because I have two providers using the app. And, my medical info is not carried over to the 2nd provider. So I have to re-enter medical history and meds!!! Again, instructions are lacking or the app is inadequate.

Very poor onboarding. I use a password manager and set complex passwords. The app offers no guidance to what it will accept. The browser link to “change” the password, which is also used to set an initial password, doesn’t work from the computer only the phone. That’s because it browser link opens the app on the phone. God forbid you have to switch to the password manager to copy the password because that throws you back to the beginning of the process. All because it would not accept my original complex password. An insecure stupidly thought out pile of dung.

Very dissatisfied. This app has become useless to me since I’ve logged into a different provider’s website. Different practices are recommending the use of this app for their respective portals but there is no provision for adding multiple logins. The user is forced to add the correct url manually each time it’s used! The developer of this app should hire some competent software testers!

Terrible log in journey. You download this app, then you have to log in and start the process via a computer? Not going to happen. Instead of sending a link to the app, this product needs to send first time users a link to the website first. Then, the user can choose if they want to download the app. The user journey is wrong and, if this is fixed, maybe I will use this app.

Hate this app. If I could give them zero stars I would. I have not been able to get into this app from two different doctors at all. Set it up and then it won’t take my name or BD and locks me out. Says contact doctors office to unlock yet no one can seem to figure out how to do that. How am I supposed to use an app if it never works? For months I haven’t been able to unlock and get in and so I deleted the app and tried to re set up with a different doctor and same thing…. Says last name and BD and when I put it in it immediately says account is locked. Beyond frustrating

App review. When using the appointment check in screen, where you have to verify your medical history, there is a button that covers the continue button. This makes it impossible to finish checking in because the button I need to tap is covered up. This needs to be fixed. Users cannot finish their check-in. At least I can’t on my iPhone 11.

New to the app. The app seems straight forward enough, but I only have one doctor’s office using it. I am disappointed that it does not integrate with Apple health. There are so many apps that the medical community uses, I use Apple health to put all the information in one easy location to look at and provide doctors with a complete health picture.

Very Poor App. This app would not let me sign in and locked me out at the first attempt to sign in. I had to the call doctor’s office to get my account unlocked to sign in. Also, I tried to replace my old pharmacy (Walgreens) with CVS. It looks simple enough. I first deleted Walgreens. Then I clicked on the “add pharmacy” option and the app brings up a list pharmacies. After I click on the radio button to add CVS as a pharmacy, it does not do anything. Also, my allergy information is missing from this app. It is going to take a lot of time for me to add all my allergies. Did anyone at my doctor’s office do any testing before imposing such a poor app on its patients? I have two other apps with other medical groups and those apps are excellent! I am not going to use this APPatient. I will call the office instead.

Poor. I've been using the industry leader "my chart" for all of my medical providers and different facilities for a few years. This app is used by my dermatologist. I find navigating through any software very easy. However, this is an unfriendly app to use and does not provide enough resources to make it useful. Staff sent me msg thru the app of my receipt is ready to be viewed. Nothing appears in billing history, no active link to view the receipt. No fields to enter personal email in demo section. The only benefit of this app is to view appointments.

Last update killed the app. After the latest update to this app was downloaded the app no longer works at all. I click on it and it starts to load and then it disappears. I can’t even get to the login screen. Guess I can’t check in for my doctors visit tomorrow…

Not as good as MyChart. My dermatologist uses the APPatient app while my family doctor, urologist, and orthopedic doctors all use MyChart. MyChart allows me to scan my insurance cards, and shows my vaccines, prescriptions, lab tests, etc. MyChart also links up to my fitbit, veriosync, and Withings accounts so it tracks my daily steps, weight, blood pressure, heart rate, and blood sugar. As you can see MyChart is a much more useful app than APPatient. I finished copying all of my prescriptions into APPatient. I selected my pharmacy Kroger in Marysville, OH and it showed the pharmacy location on Google maps but it was unable to save the pharmacy as my preferred pharmacy. I had entered all of my prescriptions into APPatient. When I showed up for my appointment the receptionist had me fill out all of my prescriptions on a paper form. I asked her why the paper copy since I had entered all my prescriptions into the app. She said that none of my prescriptions were showing up. I opened the app and showed her that all my prescriptions were there. She claimed that the app rarely works. The dermatologist Dr. Koriann Reed also told me that the app is very poor. It only really works for billing. She agrees that MyChart is a much better app but her practice uses APPatient.

Poorly done. Used the App once, was able to eventually check in. Unable to use a second time- as others have noted, unable to check in, reset password. This is to be expected, as only the time of doctors is deemed valuable. Patients time doesn’t really count.

Can’t have more than one doctor that uses this app. I now have three doctors that use your app as mentioned before this is a royal pain to change between doctors. Are you going to make changes so I can see different doctors or do I need to talk to my doctors about changing the app that they use for their business?

Forced to update then stopped working!. I have successfully used this app several times in the past. I tried opening the app for an appointment earlier this week and the app wouldn’t open until I updated it. However, after updating it the app no longer opens. It just crashes every time I try to get in. No log-in screen or anything. Completely useless. Please fix this.

Useless. As multiple people have pointed out, it has an inherent flaw that locks you out and doesn’t allow you to reset password. Link just sends you back to App login page. The practice office was aware of the problem and doesn’t know how to resolve. How wasthis allowed to be released and stay on the market.

Multiple Practices a Pain. I have two different physicians from two different practices who use this app. Switching between the two is not easy for intuitive. You have to logout of the current practice, change the URL, then login to the new practice. Since the practice URL is not part of the username/pwd, it is easier to make all the passwords the same across practices (security non-no) to enable password manager auto fill. Other patient apps (notably MyChart) makes it far easier to toggle between practices. Functionality is ok when logged in to the correct practice.

This is PocketPatient under a different name!. Why do you not make it clear that this app is PocketPatient app under a different name? Or at least that former PocketPatient users must now update to APPatient? After several disastrous experiences I do not allow apps to update themselves without permission. When I went into the App Store to check for updates on my apps I saw one for APPatient, which I’d never heard of. Fearing some kind of scam, I wasted time searching for APPatient on my phone and even calling my doctor’s office, only to find out it’s basically second verse, same as the first. And now I’ve got to go back and update it because my doctor’s office requires it. Be honest and transparent and update your app description!!!

Awful. App in NOT intuitive, impossible to figure out how to add a pharmacy to my list. It took me 6 times to get into the app, because I had to change my password - I couldn’t switch to my password manager app to set up a new password without having to start over - as in, requesting a link for reset. Then I could not paste my password from manager app. My doctor’s office asked me to complete registration in app before coming to my appointment - I ended up just going through ALL of my history to see what was there, but no way to confirm I had done my due diligence. I use another app for other medical practices - much easier to navigate.

Error message. The app will not accept my login in. I have entered everything properly. UPDATE: I was able to finally find the correct login id to enter the app. I went to Password in Settings and saw the website address for the provider. It is not their URL as the app asks for.

Multiple Provider Access is Cumbersome. I am a patient at two entirely separate medical practices - an eye doctor and dermatologist and switching between them is unnecessarily cumbersome with this app. The App should have an option to quickly switch between practices without having to logout and remember/re-enter the practice URL.

Was Pocket Patient app. You really need to mention in this update that the prior app name was Pocket Patient. I had no idea who you are, and with all the malicious software out there was not going to accept “an update” for an app I did not recognize.

A scam!. My dermatology office told me to download this application. Not only does it not work most of the time, but I am being charged $1.50 a month! NO WHERE does this information get related to the person who downloads the app. I deleted it and I am notifying my bank to reverse these charges. If I get charged again, you’ll be hearing from my lawyer.

What a joke of this app. Every time I mean every time I have trouble logging in and it tells me to see my drs office personnel. So I go see them they tell me I can’t help you. So now this tells me the people that put this app together need to go back and re do 98% of it to work correctly. What a waste of my time.

If I could give this a zero, I would. Unfortunately you can’t give zero stars. Like others have experienced, I was given no password in the email from my practitioner’s office. The request to reset the password resulted in a download document that had nothing in it. I’ll be filling out paperwork at the doctor’s office and telling them they should reconsider the use of this stupid app.

Omgosh what a nightmare. My drs office sent me a link for this app and subsequently to fill out and it’s useless. Every time I try to open their link it takes me back to the app in the App Store . I’ll have to call the drs office if he wants me to use this. Didn’t the developers or doctors try this and see it doesn’t work properly??? This was a waste of an hour and a half of my time that I will never get back!!!

Terrible. Download this app put it in the appropriate information when I tried to logon wouldn’t take my information tried several times I’ll just stick to the old way having the clinic text me when they need to I’m 72 and disabled have prostate cancer and kidney issues I don’t need this frustration

Review of application online. There should be away to type “don’t remember” when dates are asked for regarding dates I started or stopped medications. I had to fill in dates/guess some date as an option to type words wasn’t a choice, which was annoying!! Also, it should say to allow plenty of time to fill this out as it is extremely comprehensive & takes a very long time to complete as accurately as possible.

Good but could be better. You should be able to send attachments through the app like you can in the browser version. It would be way more convenient!

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Unable to open. Dr sent me a link to upload. I did it twice, but each time I was not able open. Just disappears.

Link does NOT bring you to reset password, it just takes you to the App Store again. Why?. Ridiculous

Ok. Would be better with more features. Can’t send pictures. Would be a very useful feature.

APPatient App. I downloaded this app per doctor’s office request for preregistration but can’t even open it. Not pleased at all with this app. Seems to need some work.

Mychart. As stated above, I as well am a mychart user. Not only don’t I want a Another med. app, I don’t need one for 2 reasons. Mychart tells me everything I want/need to know. 2-hackers. The more information I put out the better chance of finding out my information.

Clinic link doesn't start app. Link from clinic to download app worked just fine. Second link to login only pulled up the app in the App Store again. Useless.

Trash. Wow another thing that makes it harder to get medical care in America. More hoops to jump through, that don’t even work. Wish my doctor didn’t force me to use this trash

Worthless. This App is completely worthless. Have tried dozens of times to set up my portal and login and every time it tells me that my date of birth and credentials are incorrect. I’m deleting it from my phone and will request paper test results be mailed from my physician.

Reset error. The password reset does NOT work. It sends a link to the app rather that a site to reset the password. Eventually it locks your account.

worse than the dr visit!. Your password retrieval process is far too convoluted. The link from email to reset goes to the app store, app previously installed. From that point I can not actualize a password reset. You need a different process.

Unable to use. I have deleted and installed this app multiple times and I am constantly getting a error saying that I am ineligible to use the app. I asked my physician and they have no clue either. There is not even a number I can call to fix this.

Messages. You go enter a message and the send button never lets you click on it.

Can’t access patient portal. I have tried 3 times to access the patient portal. I’ve asked for a password reset and just get sent back to the log in screen. I have the AP on my cell phone. Please advise how I can set up my patient portal. It has my correct email.

Terrible, stuck in new patient loop. So when you do the new patient signup and have to reset your password, the link in the email just opens the App Store up. It never takes you to the app directly to reset your password. Just an endless loop of uselessness.

Entering medications is too complicated. I should be able to just type in the medication, the dosage and the frequency

Excellent app. Great app to communicate with your doctor. Highly recommend

Only one Practice can be accessed.. Will only allow use for one practice. Example: if set up for Dermatolotist, then Orthopaedic also uses same App, no way to connect to Orthopaedic.

Does not sync with web portal. Does not allow certain entries. This app does not sync fully with the web portal, and does not contain all the same entries

Does not support a password manager. Have to create an account and has no support to use a password manager.

Can’t add more than one provider. As far as I can tell, this app is only good for one provider. If you have more than one provider that uses the app, you are out of luck

Doesn’t Work. Data Mining App. Per my doc’s request, I downloaded this app. Needed to ask a question but the message system is inoperable. Took a look at the app’s privacy info. It’s nothing but a data mining app. Performs no other service. Will delete immediately & inform the doc.

More than one doc. I have two doctors offices that use this app. I cannot figure out how to add the second doctor to my profile. Is it not possible to have more than one dr?

Buggy. App doesn’t recognize link messaged to me and prompts me for a Practice ID I don’t know. Log in not working and password reset requires the Practice ID #. Annoying and poorly coded app.

Crashes. Unable to open, crashes immediately. Unfortunate since my doctor is asking me to use this to check in for my appointment

hard to use. i have to use this app for my allergist and it never works when i need it too. i can’t open the files they send me and i can’t write an email back to ask questions. they don’t get my messages either and it makes everything harder for me. now i have to call to ask one small question because i can’t send a message though the app like my allergist intended too. wish i could give it 0 for how difficult this is.

App. The app does not work! I even tried it deleting and new download. Every time I try to log in it gives an error message

Worst patient ap. Can’t edit insurance information, signature portion had major issues.

App would not launch on my iPhone. I couldn’t get the app to launch on my phone after I downloaded it.

Pushy. I’m trying to load the lengthy amount of meds I take and keep being interrupted by your stupid pop up star rating. No - I don’t like this app!

Not easy. Why must I always download this app? I would like to put app on my homepage phone so I don’t have to keep searching for it. There are way too many health/medical apps to keep track of—must be able to save app on phone or it’s useless!

App won’t open. Ever since I downloaded the latest update, the app won’t open at all.

Beyond frustrating. How in the world do I enter my mail order pharmacy info? I have tried every conceivable iteration and it won’t take it. It’s not obscure - it’s BCBS. If doctors want their patients doing things electronically, then provide an app that actually makes that possible. This one does not.

Farley. This is the most non functional and difficult app I have ever attempted to use. It is near impossible to use. Dodge this app like the plague

Unable to use headphones. For some reason I am unable to use Bluetooth headphones or earbuds with this app. I have no problem with other apps, face time or phone calls, but this app only works with speaker with is unacceptable.

MHM. This app is complicated, I haven’t been able to get into it because I can’t set up an account to create a password therefore I can’t get to the paperwork they want me to fill out VERY FRUSTERATING.

Not available on Mac iOS. Downloaded the app on mobile and have to register on my Mac. The app is not available on my App Store on my Mac. So what up dudes?

Multiple Providers. Doesn’t allow to select from multiple physicians on Home Screen. Have to log out and remember practice I’d. Stupid! Should have practice listed on home or account page to select. NOT USER FRIENDLY!

Does work. Would not accept user name given to me by my doctor and refused to recognize my password I had set. Would not even let me reset password. Froze up. Better medical apps out there.

Hard on older persons. Asks for a new password, gives the criteria, then, after you enter it twice, tells you you need a special character. Start over only to find out you cannot use an old password. Start over. Can’t modify existing password Throw phone at at wall. Patch hole.

Worst app ever.. Constantly locked out; no response on help. Will change medical providers because of this app. Wanted to give zero stars but it wouldn’t let me.

Unable to use. I’ve been unable to get this app to work correctly using my iPhone and computer to fill out forms or even log back in to confirm my appointment. I spent close to a half hour on three occasions before it finally locked me out.

More than one practice. Only remembers last practice. Have to enter url if you want to go to another practice. Face recognition does not work. Deserves ZERO stars.

Computer then app?. Once you download the app it says to continue on a computer. Doesn’t make sense at all, please take the computer out of the equation and this will be a lot easier.

Terrible. Horrible user experience and login process. The link my Dr gave me does not work and this whole process is not intuitive at all. F tier app.

Not user friendly.. Has to reload every time one leaves the screen to get information from a different app.

Can’t get in. I tried for2 hours this morning to set this up - even called my doctor’s office for help. I give up.

Bill payment doesn’t work. I can’t pay my bill with my credit card. I just get stuck in a loop hitting finish payment and then going back to the payment page.

App won’t download. Hello, When I go to the App Store to get APPatient, it doesn’t download onto my phone. If I need to get into the app I have to go to the App Store to access the app. My dermatologist uses this app and I can add another Dr to the app. I can’t delete the app, since it’s not in my phone, so I can’t enter the new Dr office. Please help!

Really. I have NO idea when I started taking some of these medications. Should be an option for that!!

Message. How can I message provider w/questions? Where are the e-mail addresses?