SimplePractice Client Portal App Reviews

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Just use a password like everyone else. This having to get an email link instead of setting a password is the dumbest thing I’ve ever dealt with. It actually makes it hard to see info across another device when the one time link no longer works, you need another one, but your email is on a delay to not hammer your server before you can get the email. Just found Face ID/ pin is an option, but Face ID just crashes app and then you need another link whether set to delay or not. Pin seems ok for now, but doesn’t solve issues on pc.

Login. Login is an issue since last update. Just needed to mention it. I missed an appointment because I couldn’t log in.

Works but needs more delete/edit functions. It does not allow me to delete old profiles or delete older payment cards on file. Please allow this to be fixed in the next update.

No Message Feature. I do not know what happened but the app suddenly no longer has a messaging feature. I really need the company behind this app to get serious and fix simple issues to this app. I received a message from my provider and I am unable to view it because there is no longer a message feature for me to see. The promblem persist no matter the browser I use.

Not as comprehensive as the website. I wish the app would allow parents to obtain Superbills, submit paperwork and obtain as much content as the website allows.

easy and convenient. excellent and easy to use!

Please fix. When I try to book an appointment it resets to todays date.

No scrolling... Can't get in. My custom keyboard must be bigger. When I enter my email address, the screen won't scroll so I can hit the submit button. I can't get in to see what the app is like.

Fantastic app. I have my clients use this app to keep track of appointments and self schedule. I also use it as a client with my own therapist. Super easy to use

Missing Add to Calendar Feature. App initially looks like a nice mobile version of the website, but there’s no Add to Calendar feature at all which is quite inconvenient.

Glitches and crashes constantly.. Sometimes this app works as it should, and sometimes it crashes repeatedly and you can’t make any appointments. Seems to be more of a hassle lately.

Appointment Scheduling. The app is practical and straightforward when it works. The messaging feature and ability to receive attachments is helpful. Lately though whenever I try to book an appointment for a later date the system keeps reverting back to today’s date. Makes it impossible to book an appointment…

Confusing biometrics settings. The FaceID settings has a setting to wait 30 seconds before requiring authentication. This setting apparently doesn’t work with FaceID. Coming back to the app after turning on this setting requires a new login at which point the app has disabled FaceID and passcode. Works fine when set to require immediate reauthentication, but there’s no indication to the user that this combination of settings is required. Otherwise it’s a very nice app.

Great App, but Sign-In Glitchy. I happened upon this app while using my iPhone and was able to sign in without issue. But when moving over to my iPad and attempting to sign in, I got “Link Expired-enter email again to receive new link” error message. I then logged out of the app from my phone and tried again from iPad—same thing. So I tried logging back in from my phone, but it now started displaying error message too… I attempted 5 times (back to back) and got the same result. I then waited about 15 minutes and retried with success in logging into both iPad and phone. While ultimately the issue was resolved, it was significant enough to share with developers.

please improve interface!. the app is good overall! would be GREAT if they had the option to sign in via app instead of email AND if they could add the option to send voice messages

No access to superbills. App is fine, but no access to superbills means I need to go to the website every week

Let me upload to messages. There are times when I need to add a photo or document to a chat session—as I can’t just email my provider. I suggest adding this feature.

Can’t access last profile. There’s no tech support and I can’t access the last profile on the page because it’s hidden behind a screen to sign out if the profile doesn’t appear. There’s no way to delete a profile that’s no longer needed. Please fix!

Can’t even sign in. I have to enter my email to be sent a log in link, which is expected because that’s how the site works. However, the link just takes me back to a web page telling me to install the app so I’m stuck using the browser version. I’d be happy to amend the review once some kinks are worked out, but as of right now, I can’t even log in.

App access. I haven’t been able to get anywhere with the app since the new year. I can sign on but it’s blank. No ability to change credit card information or email or look up documents. Says internal error, which seems to be the case with the actual facility that uses the app too. They don’t answer the phone or return calls or emails. But they’ll take your money and still screw up your stuff.

Appointment scheduling doesn’t work. The appointment scheduling function hasn’t worked for weeks. Have tried logging out then back in and deleting and reinstalling app. Makes it pretty much useless.

So so good. My therapist recently switch to this app and it has blown me away. It keeps track of everything in an easy and simple way, and the UI is FANTASTIC. I didn’t expect anything more than a gimmick for an app for small businesses, but this is amazing. ⭐️⭐️⭐️⭐️⭐️

Great App. Everything is working great. Would have been great if there is provision to sync appointments to calendar app

App is glitchy. In the past I sometimes wouldn’t get an email verification. The newest glitch is that every time I try to select an appointment, it kicks me back to today’s date

Great! But would love some changes. I use this app more than I use the website. It’s so much easier and the dashboard looks great. Face ID works great and often have no general issues. Two things I would like to see improvements on are 1. Able to customize notifications. I often get a lot of email notifications I would like to disable. 2. Able to remove old cards saved in the app. They pile up and I can only add but can’t remove.

Fix the sign in problem.. The sign in is so glitchy. Fix it.

Scheduling issue. It’s been said, but when trying to schedule a new appointment, I’m getting kicked back to today’s date. Also, why can’t I make a support ticket? I hate to come here to say this because it’s a good app usually, but I don’t see any other way to report a problem.

UPDATE!!!!. To the developer…. The practice says they don’t know what to do or how to fix it. And the vibe I got was that they were NOT going to contact support to fix the problem. Please help!!

iPhone. While text messaging the counselor, the text box goes out of sight and is difficult to get back into, making it impossible to see what you are actually messaging to the counselor. Since there is no app support, I had to post this here in public reviews.

APP Needs background Options. App Needs More Functionality and to have background settings & options like other apps have. Other apps you are able to blur backgrounds or select a blank background.

Helpful and pleasant graphics too. I’m a clinician and just tried using the application for clients to get acquainted so that I can recommend it. I’m impressed with the ease of use and did not find any of the problems mentioned in the reviews about slowness or messages not going through and I was able to request an appointment and also cancel it easily. And on my clinician side I saw things come through quickly and now that I’ve tested it myself I will recommend it and give it five stars! I’ve been using SimplePractice for about five years for my notes and scheduling and Medicare billing. I can get personal help when I have difficulties with billing or anything else from simple practice staff. I don’t use it for any other billing because I don’t take any other insurance and I handle my cash payments through QuickBooks.

Appointment scheduling glitching. I cannot schedule an appointment because it resets back to todays date. It’s very frustrating!

Schedule. When trying to book appt it flips back to todays date making it impossible to schedule

Nice. Easy to use and straight forward

Mostly good. Great app besides one major annoyance. It’s ALWAYS logging me out. If I have it to unlock with FaceID, there’s no reason to log me out every few days. Ugh

Easy to use.. As a provider & client, I like the ease & functionality of the app. I love the instant messaging! Now if we could get ERX & labs, Simple Practice would be perfect.

Nice status. I like the appointment tracking ability in real time.

Could be better. It’s a bit annoying getting constantly signed out and then the whole system crashes if you sign in sometimes. The notifications sometimes work but not well enough for me to not have minor anxiety over them. I’ve almost missed appointments because of it.

Best user interface. Our family has a lot of doctors, so I’ve become well versed in medical access apps. Of all the ones I’ve used, this has the simplest, clearest user interface. I wish all our doctors would switch to using this.

Doesn’t work well with iPad. The sign in via e-mail requirement does work on iPad. When you click the link in the email it does not open in the app, it goes to a browser window which does not work.

Good but cb better. Sign in is often glitchy. Email verification sometimes crashes the app. Can’t delete past due invoices that were actually paid. When I tried to pay them my account said I had a balance (paid too much). My clinician hasn’t been able to delete them either. Twice I the past two days I’ve had messages fail to send. So, I end up emailing my clinician. PLEASE add a feature to the messaging so pictures and documents can easily be put in the message stream.

Client App worse than the website (which is horrible). 1. Website: no real email messaging, just texting. Could not even find messaging on app. 2. Billing: had to ask practitioner to delete outdated payment info; could not do it myself. 3. Got an automated email that said the link expired tomorrow at 3am (for those up at 3am: stupid), BUT the link had already expired. 4. Got an email saying I had a new billing document, but billing just showed (supposedly) unpaid bills but no balance (took me a while to find balance (go to more bills: stupid)), BUT I had paid everything yesterday. 5. Website wastes 1/3 of screen with nothing instead of giving you the biggest possible viewing of you practitioner so you can see their facial expressions. 6. Website: if the client shares their screen, it goes to a thousand mirrors effect first. 7. So many more bugs.

Failing to send messages. This is my only complaint: my messages are failing to reach my clinician on the app. Each time I try to resend or even copy/paste and send again, I see “Failed to Send” at the bottom of my message.

I wrote a review but it was not printed. MR Susan does care like she says she does.. Susan does not care and won’t let past clients return. She is selective on who she will see as a client

Convenient and easy to use. I love this app. It’s really easy to use and I love that I can manage everything in one place on my phone instead of on a complicated website. Also love that I get push notifications so I don’t have to remind myself.

Need help!!. I am having the worst luck with this thing. I can receive appointment reminders form simple practice however I can not access the portal with my email. Although the reminders come to my email. It’s the worst.

Chat doesn’t works.. Unfortunately, my counselor send me some information through the chat but there is no way I could find the chat. I’m not sure if is a glitch or is be I’m using my cellphone or is only for a website feature but I just can’t use the chat. Update** After developer reached out to me asking me to go through “The help center to navigate the app from the menu” I’m pretty sure they did NOT understand that the “Chat Box” doesn’t appear anywhere… I’ve tried several times to located it, I even turned off and on the chat option on the configuration and still nothing.

Enabling passcode and require signin after 30s crashes. I have the same issue as chrisnoh. When I enable passcode/faceid sign in and set require signin to 30s, the next time the app is launched it crashes, afterward asking me to sign in with email again.

Honest and value added feedback!. Having just set up my patient portal and using SimplePractice for the first time, I’m happy to offer a user’s perspective as I get to know this app. My background is in IT, specifically testing/interfacing with user applications and writing the supporting documentation for its use. I’ll dial in to offer feedback from time to time so that you can consider improving this application for ease of use and functionality! For starters, I would request that the application icon (using an iPhone, and iPad) says SimplePractice. The current application name is Client Portal, and makes no sense at all. Branding is everything, so time to change it to your branded name. Look forward to seeing your name on the icon in the coming weeks! Thank you :-

Needs iPadOS Version. I actually think the App is stellar; I am rating one star in the hopes to game the system and get this comment in front of the right eyes. We need an iPad native version of the app. I’m not trying to be selfish; but the iPad does offer superior video quality to those that have it for video conferencing twitch their mental health providers. Center Stage being the most advantageous feature. Please, develop an iPadOS native version of the app, even if to start we’re just expanding the the UI to fill in the iPad’s wider resolution. You will have helped many people by doing so. Sorry to have rated a one star; the iOS app is awesome.

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5/5. works 👍

Cannot login! Emails never arrive. I see my provider every month and ever since July 7, I have not received the login emails. I have entered my email multiple times (over 10) and I never get an email. I check every single email folder (yes, including spam/junk). It seems like it’s ever since this last update about 4 weeks ago because that’s the last time it worked. No tech support! My provider is way too busy to try to troubleshoot the issue. Very irritating not being able to access my account. I’ve deleted the app and reinstalled, and still no email arrives. Please fix! iPhone 11, latest iOS - 16.6 This is a very annoying feature to begin with. if you want two factor authentication, just let people login with a password, and then have them confirm it’s them by texting or emailing a code, like literally everyone else does.

Messages won’t send. My messages are failing to send. And have been for a week.

Not so great. First what this app is good for: Messaging therapists Looking at receipts (more on that) Signing documents The not good, really annoying parts: Close to impossible to get bill that can be submitted to insurance (the one that includes the diagnosis code, place of service, etc) Can’t delete a former therapist that I no longer see. Sometimes when it opens it randomly sets to the the old therapist and sometimes it decides I need an email link to change to my current therapist Overall, a frustrating app to use.

BRING BACK THE BUTTERFLY. the new app icon is so bland and boring. i loved the butterfly. bring her back! bring her back! bring her back! please love, everyone who wants the butterfly back

Only on apple. I would really like this app to be available for android phones. The only place I can reach this is on my ipad and I don’t always have that on me.

Even the name is lame.. Here's a novel idea.. instead of naming the app "Client Portal" call it "Simple Practice"

How do you add insurance information?. There is no way to add insurance information

Unable to Schedule. I’m unable to schedule an in- person appointment using the app. When I try to do so, it gets stuck on one particular date and will not let me schedule another date. For example: I select 01/19/24 and it opens 12/12/23. No matter which date I select, it opens 12/12/23. This isn’t happening when I select video appointments.

Great & Functional. I have really enjoyed using this therapy app for its user-friendly navigation and clean interface. The layout is intuitive, and I particularly appreciate the easy access to session history and therapist scheduling. It would be great to see integration with Apple and Android Pay for simplified, secure payments, eliminating the need to manually enter card details. The addition of a dark mode, especially one that syncs with iOS system settings, would be a welcome feature for night-time use, reducing eye strain and preserving battery life. Furthermore, I believe the introduction of passkeys, an advanced security feature that uses biometric data instead of traditional passwords, could significantly enhance the app’s security, protecting sensitive therapy and invoice information from common threats like phishing. Overall, this app has been a wonderful tool in my therapy journey, offering seamless communication with my therapist and a high level of privacy. While it’s excellent in its current state, these suggested improvements could elevate the user experience even further.

Login broken on iPad. Can login on mobile but not iPad