SimplePractice Client Portal App Reviews

Wonderful app, easy to use. I love the ease of use in scheduling my appointments with my provider. The billing is also easy to use and keep my payment on file so I don’t have to think about it. Good video/audio quality for my tele-health session.

Great App, but Sign-In Glitchy. I happened upon this app while using my iPhone and was able to sign in without issue. But when moving over to my iPad and attempting to sign in, I got “Link Expired-enter email again to receive new link” error message. I then logged out of the app from my phone and tried again from iPad—same thing. So I tried logging back in from my phone, but it now started displaying error message too… I attempted 5 times (back to back) and got the same result. I then waited about 15 minutes and retried with success in logging into both iPad and phone. While ultimately the issue was resolved, it was significant enough to share with developers.

Outstanding service. My husband and I have been going to counseling with Maggie. She is the best counselor we have ever had, she really cares and talks sense into both of us, she is very understanding and supportive and does not pick sides, she makes us feel comfortable to talk about anything, she has the knowledge to address where the problem is, our marriage was in the edge of falling apart, I would have to say Miss Maggie opened our eyes and helped us see where the issues are in our marriage, with her spiritual guidance and the help of God. Thank you Maggie. 😊

Messaging glitches. The app is mostly good but it does often glitch when using the messaging app. Either messages won’t send or the app crashes and the typed message is lost. I often have to copy and paste messages that don’t send properly and try again to send them.

Chat section. I am not able to see my message while typing and edit it after a certain point. It makes it difficult to type

Easy helpful app. Easy to use app, never have issues. Greatly appreciate built in safety feature of reminding patients that something like a depression questionnaire won’t necessarily be viewed by your provider immediately and to seek help if you have an emergency or mental health crisis.

Clients easy to use. I find this portrayal very easy to use especially compared to the VA website. I haven’t had it crash on me or get stuck. It is easy to navigate and easy to back up if you need to

I love this app. I can stay in contact with my therapist in between our sessions which gives me a great deal comfort. I share parts of my journal throughout the week so when it comes time for my appointment she’s up to date and we can really utilize our time efficiently. This has been a game changer for me.

Does it really work?. True my experience with the app is limited but .. if you answer all the question on the sent document and hit SUBMIT isn’t the document supposed to be sent to originator??? It shows sent in dashboard …. But document was not sent and answers are removed. Not just on ONE document but ALL FOUR. But gee a phone call and resend and refill out goes through ….. original ones still haven’t shown up after 5 DAYS. YOUR APP ISN’T RELIABLE FOR MEDICAL OFFICE USE.

Perfect!. I like having the ability to schedule my appointments without calling the office. I can communicate with my provider through the app, and she is able to send documents to me for completion. I was able to change my credit card on file through the app as well.

Client App worse than the website (which is horrible). 1. Website: no real email messaging, just texting. Could not even find messaging on app. 2. Billing: had to ask practitioner to delete outdated payment info; could not do it myself. 3. Got an automated email that said the link expired tomorrow at 3am (for those up at 3am: stupid), BUT the link had already expired. 4. Got an email saying I had a new billing document, but billing just showed (supposedly) unpaid bills but no balance (took me a while to find balance (go to more bills: stupid)), BUT I had paid everything yesterday. 5. Website wastes 1/3 of screen with nothing instead of giving you the biggest possible viewing of you practitioner so you can see their facial expressions. 6. Website: if the client shares their screen, it goes to a thousand mirrors effect first. 7. So many more bugs.

Could be better. It’s a bit annoying getting constantly signed out and then the whole system crashes if you sign in sometimes. The notifications sometimes work but not well enough for me to not have minor anxiety over them. I’ve almost missed appointments because of it.

Needs iPadOS Version. I actually think the App is stellar; I am rating one star in the hopes to game the system and get this comment in front of the right eyes. We need an iPad native version of the app. I’m not trying to be selfish; but the iPad does offer superior video quality to those that have it for video conferencing twitch their mental health providers. Center Stage being the most advantageous feature. Please, develop an iPadOS native version of the app, even if to start we’re just expanding the the UI to fill in the iPad’s wider resolution. You will have helped many people by doing so. Sorry to have rated a one star; the iOS app is awesome.

Great service!. Very easy to navigate, track appointments/payments/paper work for each provider who uses this service. The messaging feature is also extremely convenient. The appointment reminders, list of all future appointments, and “time until appointment starts” options available at the Home Screen, make time management much less anxiety provoking for those of us who struggle with keeping a schedule/time management. Thank you!

Chat doesn’t works.. Unfortunately, my counselor send me some information through the chat but there is no way I could find the chat. I’m not sure if is a glitch or is be I’m using my cellphone or is only for a website feature but I just can’t use the chat. Update** After developer reached out to me asking me to go through “The help center to navigate the app from the menu” I’m pretty sure they did NOT understand that the “Chat Box” doesn’t appear anywhere… I’ve tried several times to located it, I even turned off and on the chat option on the configuration and still nothing.

Amazing app. I love when medical professionals integrate technology into their practice. This app is seem less and easy to use, I’ve not experienced any defects and have had success each time I’ve used the application!

Easy to use. This app is easy to use and the interface is simple to understand. I like the text feature and being able to upload documents.

Good but buggy. This wasn’t always the case, but in the last few months this app has been crashing whenever I open it after I have received a message, sent a message, or am in the middle of typing out a message. The structure and layout otherwise is really good, I hope they update it soon to fix these issues, as it isn’t that bad really but just very annoying and inconvenient.

Can’t remove past clinicians from account. I have an old profile with a clinician group I decided not to continue with, and I never finished their documents. Unfortunately, the app icon shows me 11 notifications, one for each document forever pending. I want to just remove this useless profile, but I can merely hide the clinic, it does nothing to the old notifications. Seriously, awful.

Review update. Updated review. Thank you for fixing the problem with not being able to see new and pending appointments! I can see them in the app again. This fix makes it much easier to keep track of future appts. I appreciate that you listen and reply to the reviews. Again, thank you for fixing this very frustrating problem.

I really enjoy the app. I really enjoy the app it makes it easy to remember everything with my care. But I can’t clear the notifications off and the number just keeps going up even though I have interacted with anything and everything in the app, it stresses me out but like I said I like everything else

Lovely and effective app. I am a patient and I think the app is great. This is my first time doing therapy online and I really have no complaints. There are you occasional glitches when my therapist is sharing her screen to show me something, but there are more pros than cons. I love how they can upload documents, you can pay your fees, and you can message your therapist personally.

Confusing biometrics settings. The FaceID settings has a setting to wait 30 seconds before requiring authentication. This setting apparently doesn’t work with FaceID. Coming back to the app after turning on this setting requires a new login at which point the app has disabled FaceID and passcode. Works fine when set to require immediate reauthentication, but there’s no indication to the user that this combination of settings is required. Otherwise it’s a very nice app.

Helpful and pleasant graphics too. I’m a clinician and just tried using the application for clients to get acquainted so that I can recommend it. I’m impressed with the ease of use and did not find any of the problems mentioned in the reviews about slowness or messages not going through and I was able to request an appointment and also cancel it easily. And on my clinician side I saw things come through quickly and now that I’ve tested it myself I will recommend it and give it five stars! I’ve been using SimplePractice for about five years for my notes and scheduling and Medicare billing. I can get personal help when I have difficulties with billing or anything else from simple practice staff. I don’t use it for any other billing because I don’t take any other insurance and I handle my cash payments through QuickBooks.

Love the app!!!!!. My favorite part is after the appointment and a new appointment is made before I hang up that information is in the app, so I can reference it at any time. I can leave a MESSAGE ONLY by text For my provider at any time of the night or day 24 seven, not for emergencies, but only so the information is there, the next time you provider accesses my file they can respond at that time. PLEASE NOTE: IF THIS IS AN EMERGENCY CALL 911 IMMEDIATELY… DO NOT LEAVE A MESSAGE!!! It is so nice that if an appointment needs to be changed or canceled it can be done right there on the app. It is so nice that any forms, mood, charts, or any review of what’s been happening since your last visit is there and waiting, and better yet it reminds you prior to your appointment there forms to be completed. DID I MENTION I LOVE THIS APP?

Strong overall but with some hiccups. It has some hiccups but overall has been a strong app to communicate with my provider through. The access a Telehealth visit can provide is strongly overlooked I recommend it as a quality of life move.

Well functioning app for multiple patients at two different clinics. Our family of 4 uses this app to keep track of all our appointments, paperwork, and doctor communication at two separate but related clinics. This app is convenient and consistent, which allows for exceptional continuity of care.

Easy to use. I have too many apps but this wasn’t so bad. It actually is very user friendly and allows for cancellations and reschedules very easily. It also has the designated address on your appointment date.

Way better than Luminello!. I was apprehensive about using a new system for my care but my experience with the new platform has really been easier for me. I have a couple of different providers on my account so it isn’t like you can only have one on the app.

Great! But would love some changes. I use this app more than I use the website. It’s so much easier and the dashboard looks great. Face ID works great and often have no general issues. Two things I would like to see improvements on are 1. Able to customize notifications. I often get a lot of email notifications I would like to disable. 2. Able to remove old cards saved in the app. They pile up and I can only add but can’t remove.

Great App. Makes things quick and easy! Not hard to navigate everything is pretty well laid out!! 20/10 recommend using this app!

App access. I haven’t been able to get anywhere with the app since the new year. I can sign on but it’s blank. No ability to change credit card information or email or look up documents. Says internal error, which seems to be the case with the actual facility that uses the app too. They don’t answer the phone or return calls or emails. But they’ll take your money and still screw up your stuff.

No snags, 100% Convenient. Both of my mental healthcare providers now use this app & this is as convenient as old school front desk scheduling & communication was inconvenient. I haven’t had a single issue & I’ve been using it for years. Unlike a LOT of healthcare apps I’ve found it to be 100% trust worthy.

The best!. I love this app! My favorite thing is being able to scan credit cards. It makes handling payments very quick and easy. My clients love it and it makes scheduling and booking appointments really easy to do.

Convenient and easy to use. I love this app. It’s really easy to use and I love that I can manage everything in one place on my phone instead of on a complicated website. Also love that I get push notifications so I don’t have to remind myself.

Honest and value added feedback!. Having just set up my patient portal and using SimplePractice for the first time, I’m happy to offer a user’s perspective as I get to know this app. My background is in IT, specifically testing/interfacing with user applications and writing the supporting documentation for its use. I’ll dial in to offer feedback from time to time so that you can consider improving this application for ease of use and functionality! For starters, I would request that the application icon (using an iPhone, and iPad) says SimplePractice. The current application name is Client Portal, and makes no sense at all. Branding is everything, so time to change it to your branded name. Look forward to seeing your name on the icon in the coming weeks! Thank you :-

The App is Great! Except Notification Glitch. Super great way to communicate back and forth with my therapist! :) But when he attaches a message with a document, I can only see the message in the email notification I get from Simple Practice and not in the app or on the website. Also, after I open a document, the (1) notification in a bubble doesn’t go away. It disappears from the app on the inside and says I don’t have notifications, but the bubble won’t go away unless I delete and redownload the app- which I’m about to have to do for the third time lol.

iPhone. While text messaging the counselor, the text box goes out of sight and is difficult to get back into, making it impossible to see what you are actually messaging to the counselor. Since there is no app support, I had to post this here in public reviews.

Appointment Scheduling. The app is practical and straightforward when it works. The messaging feature and ability to receive attachments is helpful. Lately though whenever I try to book an appointment for a later date the system keeps reverting back to today’s date. Makes it impossible to book an appointment…

Listened to the feedback!. The creators of this app are on it! Created a very user friendly app for my appointments and allowed me to easily access documents I needed to complete. I read through the reviews before downloading and was a little worried that it would be difficult but they made every change that users were complaining about. Great app!

Good but cb better. Sign in is often glitchy. Email verification sometimes crashes the app. Can’t delete past due invoices that were actually paid. When I tried to pay them my account said I had a balance (paid too much). My clinician hasn’t been able to delete them either. Twice I the past two days I’ve had messages fail to send. So, I end up emailing my clinician. PLEASE add a feature to the messaging so pictures and documents can easily be put in the message stream.

So so good. My therapist recently switch to this app and it has blown me away. It keeps track of everything in an easy and simple way, and the UI is FANTASTIC. I didn’t expect anything more than a gimmick for an app for small businesses, but this is amazing. ⭐️⭐️⭐️⭐️⭐️

Problems. When it works it’s great, but have a lot of problems with loosing sound with myself, the counselor, or both. Sometimes it comes back, and sometimes the video and audio don’t sync. Sometimes I get kicked off and can’t get back on. The application doesn’t allow for it and the troubleshooting has nothing on the subject. It’s very frustrating and I lose a lot of time with my therapist.

Please add appt notifications. As a clinician, I’ve run into a problem where clients unsubscribed to SMS text appt reminders at some point. And it’s very hard for them to resubscribe. I was hoping that they could use the app to provide push notifications about appts, but it seems the app does everything except that. :( Please add. I just want my clients to get appt reminders on their phones. Thank you!

Best user interface. Our family has a lot of doctors, so I’ve become well versed in medical access apps. Of all the ones I’ve used, this has the simplest, clearest user interface. I wish all our doctors would switch to using this.

Horrible for patients. Unfortunately it seems like this app is becoming very popular among providers but as a patient, I find the interface really poor. For one, superbills are not available in the app, only the website. Also, if you were already a patient through a different provider, creating a new account is a nightmare. Having to be logged in to attend a Telehealth meeting is also a big deal. I wish providers moved away from this app.

Ease of Use. I enjoy the ability to communicate via the chat function and have everything I need in one place with push notifications (appointment schedule, bill pay, joining a session, and all documents/related updates as needed). The request appointment function does not work though, it would be nice to be able to see the available schedule of your therapist and request a time slot for approval/alternative time & date. Overall my experience thus far has been great for keeping track of everything in one location.

Works but needs more delete/edit functions. It does not allow me to delete old profiles or delete older payment cards on file. Please allow this to be fixed in the next update.

Nezzy. It was a lil challenging but for the most part it was basic. Some of the things I found confusing were the clients and provider. They were mixed questions therefore I couldn’t tell if it was for the client or provider And some of the choice in answers did not include spouse but partner

A better more secure way to chat. With all of the Federal / State guidelines on communication, this app is by far the most secure and effective means to communicate with your therapist. Billing, documents and conversations all in one safe, easy and manageable app.

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Excellent and intuitive. I loved this app immediately. Not only am I able to easily find free times, select and request appointments and navigate appointment bookings (past and present) I’m able to check all details of my appointment on the go and my favorite part is it puts the appointment directly into my calendar so I don’t have to go in and book it separately ❤️

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Easy to use.. As a provider & client, I like the ease & functionality of the app. I love the instant messaging! Now if we could get ERX & labs, Simple Practice would be perfect.

Let me upload to messages. There are times when I need to add a photo or document to a chat session—as I can’t just email my provider. I suggest adding this feature.

Love this platform & Jeannine Clark. The platform is very user friendly, but, best of all, gave us Jeannine Clark. What a fantastic counselor to help get my teenager the extra guidance needed to face these challenging times. Highly recommend all of it! lol

please improve interface!. the app is good overall! would be GREAT if they had the option to sign in via app instead of email AND if they could add the option to send voice messages

Easy to use and functional. Haven’t had any issues so far and stuff is where I imagine it’s gonna be!

Love it!. The app makes everything so easy! Never had any problems. Super easy and convenient.

How to delete a practitioner from app?. How do you delete a practitioner you are no longer using from the app?

Great. Much easy with this portal to ask my therapist a question quick instead of email or other

Helped me so much!. I live in a rural area this was the easiest way and everything has been working and I feel safe and comfortable!

Works perfectly. All the functions we’ve needed worked. Been using tue app for around a year on and off

One of the best trainers I have ever had!!. I met Elena during my EMDR training and was immediately drawn to her style. She is thoughtful, inspiring and open minded. Her guidance, knowledge, encouragement and insight are inspiring. I hope to be half the counselor that she is!

Friendly. Very user friendly. Does exactly what it needs to do without a lot of confusion!

Can’t view full calendar when requesting appointments. Lots of my providers use this app. When I go to request a new appt, the last week of every month is cut off. I can’t scroll the screen down or turn my phone to landscape mode to change it.

Great app if notifications would disappear. Love the app and everything about it. Except that the notifications never disappear….. and cannot see texts when typing into text boxes…

I prefer the old font and design better. Overall this is app is simple and user friendly. A personal preference but I found the old font and butterfly logo more inviting. This new font is meh at best.

Not as comprehensive as the website. I wish the app would allow parents to obtain Superbills, submit paperwork and obtain as much content as the website allows.

Great all. This is a very good app. Sometimes it crashed randomly though and it can take a while for the messages to load, but it is seamless to use

Easy to use. Appointments, invoices, and messages to and from my therapist—everything I need in one app—easy to use.

Very user friendly!. Love how easy and something this app works! All offices should have an app that’s this easy to use!

Fantastic app. I have my clients use this app to keep track of appointments and self schedule. I also use it as a client with my own therapist. Super easy to use

Julianna. Helping so very much. Look forward to our work and have seen such powerful progress in my life. Grateful beyond words. Ss

Can’t even sign in. I have to enter my email to be sent a log in link, which is expected because that’s how the site works. However, the link just takes me back to a web page telling me to install the app so I’m stuck using the browser version. I’d be happy to amend the review once some kinks are worked out, but as of right now, I can’t even log in.

Telehealth. I really enjoy my appointment with my therapist. I am so happy. I had been without a therapist for 3 years. I really needed this. I’m so happy with this app. I highly recommend this for counseling.

So easy to use. Everything is very clear on this app. I love how user friendly it is and the updates on all my appointments. Great app!

Great security- connectivity and reliable video connection can be problematic. Great except for the disconnects. Tough to keep a conversation flow going when there are digital artifacts or flat out drops.

A person. Has been an awesome app to keep my appointments scheduled. Also for messages back and forth with my therapist.

Bug found. The notifications alert never clear from the corner of the app icon and I keep getting notifications to finish forms when my forms have been completed for weeks. When I open the app there are no forms there to fill out.

Doesn’t work well with iPad. The sign in via e-mail requirement does work on iPad. When you click the link in the email it does not open in the app, it goes to a browser window which does not work.

Just use a password like everyone else. This having to get an email link instead of setting a password is the dumbest thing I’ve ever dealt with. It actually makes it hard to see info across another device when the one time link no longer works, you need another one, but your email is on a delay to not hammer your server before you can get the email. Just found Face ID/ pin is an option, but Face ID just crashes app and then you need another link whether set to delay or not. Pin seems ok for now, but doesn’t solve issues on pc.

User friendly!. This is such a user friendly app! I find it easy to navigate! So appreciate that.

Easy. Easy to you. Easy to read. Appointment times and dates show on home page. Communication with provider is in real time.

Enabling passcode and require signin after 30s crashes. I have the same issue as chrisnoh. When I enable passcode/faceid sign in and set require signin to 30s, the next time the app is launched it crashes, afterward asking me to sign in with email again.

Simple to Use. User interface is exceptionally easy to utilize. Good layout and easy navigation.

Convenient and easy. It is very easy to communicate with my provider and pay the balance on this app. I appreciate that it keeps me signed in and never crashes.

Everything in one place!. I love this app because everything is in one place and I can talk to my therapist any time.

No notifications. I haven’t got a single notification after the recent update

APP Needs background Options. App Needs More Functionality and to have background settings & options like other apps have. Other apps you are able to blur backgrounds or select a blank background.

Easy. It is very user friendly, easy to use and I love it so far! 🙂 I can instantly message my therapist and she responds when she can and it is beautiful! And it is an APP…YES!!!

No Message Feature. I do not know what happened but the app suddenly no longer has a messaging feature. I really need the company behind this app to get serious and fix simple issues to this app. I received a message from my provider and I am unable to view it because there is no longer a message feature for me to see. The promblem persist no matter the browser I use.

Failing to send messages. This is my only complaint: my messages are failing to reach my clinician on the app. Each time I try to resend or even copy/paste and send again, I see “Failed to Send” at the bottom of my message.

Review of client portal. Easy to use, and effective, fast way to make and cancel appointments. I like that it is secure for messaging and billing. Hassle-free way to keep everything organized and in one place.

Easy to Contact. This app has several methods to pay bills, add insurances, message your therapist and video call them as well. It is simple to use!

Schedule. I can’t self schedule with my therapist anymore. I have to select a different category in order to see a schedule and make appointments

Transformation. My load feels lighter each time I meet with Dr. Journey. I am grateful for the opportunity to work with a Christian Counselor to address not only my mental health needs but my spiritual needs too.

Great. This ap is extremely user friendly. Easy to navigate through. Lucky to have it. 5stars all around!

Very convenient. This app has been amazing thus far. I have been extremely pleased with it.

Great app. This app is very clearly designed, you see all the information in one spot and that is very helpful.

Grateful. Life is busy so this app makes it so easy to stay on top of my son’s speech therapy payments, sessions, cancellations, etc. We’re very grateful for such a great team and the support!!

I feel alone with this app. I am unable to elaborate on answers which could lead to judgment with such black-and-white answers. Also brilliant for whoever wanted to put less work on their staff but I’m not so sure this delegating of paperwork to the client would equal good work ethics. Just my opinion but I’m older, in a generation where customer service was a priority.

Godsend!. Anna Kirkley has helped me so much more in 6 months than 30 years of therapy. The. Portal is great, although there is no option to upload documents.