Telehealth by SimplePractice App Reviews

Thank you. When Covid began, I had to switch my therapy online. Fortunately, this platform has been perfect! I feel confidant about my confidentiality and the technological components have never faltered. I get a weekly individualized link and sign in each time with a breeze and aside from some internet glitches (rarely), the platform is stable and workable. Since my therapist had a baby during this time, I am comforted that she is able to work from home and hopefully have more family time in the process. I am impressed that this platform has kept up with the demands. Thank you.

Functionality improvement needed. Update: The bug mentioned below has been fixed. I’ve updated my rating. On the patient side, this app does not let the shortened invitation link received via text message open directly into Telehealth to take you straight to your appointment. I have to elect to open my appointment in browser, copy the link, go back into the app, and paste it in. If you try to open it via app, it takes you to the App Store instead of Telehealth. Everything else works great.

Unsure at first. When I decided to go into counseling again with all the stress surrounding COVID, I wasn’t sure how it would be using an app on my phone, but I really needed to talk to someone, so I I gave it a try. It has really been great being able to always keep my appointments no matter where I a, at work or traveling. If I am feeling under the weather I can still keep my appointment. The regularity of the appointments and the flexibility of the locations works wonders for therapy. I don’t know if I will ever go back into an office again!

Life changing honestly. I started therapy due to my parents spilting and it really helped me through that. Not only that but just life over this past year and a half! In the beginning I was nervous to start these sessions, now I look forward to them and the hour where its just about me and my life. I have become a better person and grown stronger. Nor does it feel time consuming like an in person office does! If you are whiling to find help or assistant these people are more than capable and happy to help!

Porsha. I can’t say enough about Porsha! Although I am on my second session with her I have been able to connect with her and feel comfortable and safe to speak to her about my most intimate details and the horrible abuse I’ve endured and still am enduring. She is an amazing listener that has nothing but warmth and genuine ideas and advice to give me. I’m so excited to be on this journey to finally feel like I can heal and I’m so grateful that I get to share this very very pivotal life-changing experience with her. I’m determined to heal and I feel super BLESSED that she was assigned to me, I think this is going to save my entire future this counseling experience. Thank you again, Miss Porsha!!

Truly a lifesaver. I have been using Telehealth since COVID. I would have been in serious trouble without it. I moved almost 100 miles for a new job just before COVID. I am on several medications without which I cant work, but which require me to see my doctor every month. I couldn’t transfer care because no one was taking new patients when COVID struck. I physically couldn’t drive 200 miles to see my doctor (I’m disabled). Using Telehealth solved all my problems: no long drive required to continue my meds and keep working. Recently, I became entirely unable to drive. Telehealth has allowed me to interact with multiple specialists, reducing or eliminating the need for transportation. I truthfully don’t know what I would have done or what condition I would be in now if I didn’t have Telehealth. Thank you to the people who developed it. I hope they know how critically important their work is.

Connection Problems?. I multiple times the message came up about connection issues. I am in my home and the Therapist was in their office. Neither of us were moving around to have these issues. It would flash on the screen for just a second to maybe 3 seconds, and make me wonder if I need to hold my thoughts or wait to make more a comment . The interruptions just would throw off the vibe or train of thought a bit and I don’t think it was due to either of our internet connections having issues, but more the app. This was my first time using the app. I’ll update if I use it again and it works better.

Read ALL of the privacy sections. It may or may not be a good App, I do not know because I stopped and deleted after reading their “privacy” policy. It is shocking. Their “privacy policy does not apply to the personal information they collect”. That is taken from paragraph 1 of their policy. Paragraph 2 allows then to collect personal information directly and automatically and third party, including social media. Paragraph 3 allows them to share my personal information with companies that market with them, for analytics with their affiliates. Paragraph 5 allows their tracking on any Facebook, Google, and LinkedIn, etc., for what I view. If I deny their use of “cookies”, information that take to “better benefit me”, and I configure “DNT (do not track)”, their system is set up to ignore my request, allowing them to track signals from my browsers and mobile devices. In some states, I can request deletion of files twice a year, free of charge, but by then, damage is done. You cannot undo what has been shared. I could go on, but please read everything. They escape legalities by informing us what they do, so we are then helpless. My information is taken directly from their website. I encourage you to read and think twice, is it really worth it, taking advantage of patients during COVID, when there is no other choice?

Rural area Telehealth. Telehealth provides an option for my clients that live more than an hour away to connect. I was using Telehealth before the pandemic ad so it was easy to make the switch when Telehealth was required due to the pandemic. I live in a rural area where clients don’t have access to high speed internet. The video may be glitchy when the clients don't have good bandwidth but we all know that and work around it, the audio comes through well. I like that Telehealth has allowed me to keep continuity of care for clients that move across the state. It is very easy to switch to Telehealth sessions if they were in person on my calendar. People can call up the day of the appointment, tell me they have a sick child or a snow storm and can’t make it and with the press of a button they can be sent a Telehealth link through their email. This has cut back on cancelled sessions tremendously.

Convenient and VALUABLE Time Saving. 5 stars because the platform works great! However, I am giving 4 stars because if I am on cellular data or lower internet strength the video and voice can lag a bit, which would be expected since it’s virtual. But is also weird because I can stream social media with no issues in the same context. Overall- this way of confidentially having interactions with healthcare providers allows me to save valuable time! I am not taking a PTO day or missing hours for a short appointment!! WooHoo!! I am not sitting in traffic in the car commuting to appts, or wasting *valuable time* sitting in a waiting room. As mentioned above, I am not missing work/using PTO, as I can do my appointments on a break. And most importantly, post COVID, saving gas money in an inflated economy! Also another bonus, the virtual appt for many of my visits are below my in-person office visit rate. 😁

Not able to use on landscape mode. The App is now working beautifully and I was impressed with the attention given to my issue. I am now a happier user of the app. I hope that they make the IPad application as versatile and useful as the computer one I was able to get the app to be on landscape mode for a few sessions but it no longer allows this mode. I am using it on an I pad. Is this issue on the table to be addressed? For me it maybe a deal breaker but I love everything else about SimplePractice. Can’t you not fix it. I saw that I am not the only one with this issue.

My therapist Lauren. I am grateful for my therapist Lauren. I have a connection with her that is hard to find when getting a new therapist. This is a reminder. She is very compassionate. I think she is going to be an asset wherever she works when she’s done with Next Chapter.. it’s hard to find a therapist. That is a good fit. I’ve have always had therapist’s the same therapist for up to 10 years. I am 60 years old and can see and feel her compassion. And the hardest part is that she will be leaving in December. I think Next Chapter is a great service for those with mental illness. I would like to continue therapy. With a new student after Lauren is gone. I have been diagnosed bipolar for 33 years and recently found that I had attention deficit hyperactivity disorder. When she took me on as a patient Simon, she definitely got a full load of many issues of mine.. I am thankful for her. Thanks how many babies can a dinner are you hungry come

I need therapy. With COVID-19 happening in our real world, the distancing from others is somewhat of a struggle but manageable. I was diagnosed with Bipolar 2 disorder. Therapy is a constant in my life and much needed, along with visits with my psychiatrist. TeleHealth has helped me stay connected with my support group, my wonderful therapist Shawn and my psychiatrist Dr. Randle. I’m so grateful that in our world today, we have these sources to continue the treatment we need whether it’s therapy, doctor visits, psych visits or whatever you use this platform for. It’s helping others stay connected with the people they need most in their lives. Thank you TeleHealth for making that possible.

SP is great. I love SP’s telehealth! It is secure and HIPAA compliant, integrated to my calendar and pretty simple yo use. Unfortunately, it does use A LOT of your battery, so even with my devices plugged in, eventually during my day, I have to use a second device bc there is no battery left. My biggest complaint about SP is always related to their lack of PHONE support. Emails back and forth are really NOT an effective way to provide troubleshooting. For example, I am having issues with my computer audio for days, followed their tips and is still unresolved. SP would be pretty perfect if they added phone support. Without it, they get four stars only.

Delroy. I was in a depression mood in and out of the hospital, sometimes feeling like I might not see the next day, the doctors couldn’t diagnose me with a case, I spent over $20,000 going back and forth to specialist, no one could diagnose me with a complaint. So I decided to seek other help by finding a counseling therapist, I went on line ( me and my Daughter) searching, that’s when we ran into miss Pusey. we were looking for someone with a lot of experience and that’s what she has, plus someone who is a Godly person, again that who she is, so we contacted her, and I did five months of counseling with her, and since then, I have only gone back to the doctor for my annual check up. and now what used to look like a down spiraling future, is now looking like a bright and promising future. if anyone at all needs counseling this is the place, look no farther, her counseling is EPIC. (Wholly Healing)

Good app.. just needs some small tweaking. This is a very good app to use; especially for talk therapy sessions. I use TeleHealth all the time when meeting with my therapist and I like the chat room feature where both the doctor and patient can chat/text in the chat room. Again, this is a very good app to use when seeing your doctor however, though, the app needs some small tweaking or improvement.. it would be a really good idea if the chat room gives the user the option to send pictures when talking with the doctor about something if necessary. I know when I want to show my therapist something while we talk, I am not able to because the app doesn’t have that feature to share/send pictures. I highly encourage the app developer to take my small piece of advice to heart while they continue to make changes to the TeleHealth app. Other than that, I really like TeleHealth.

Excellent and feels safe. I am immensely grateful to have a way to meet with my specialist in a complete secure way. I have used another service and it simply didn’t work as well as this program does. Unable to go and see him in person is a huge part of my life yet the pandemic hit and that ceased the ability to physically go to my appointments. This has been a gift. I wish that my primary doctor was using this program-I’m not sure what’s being used but constant shutdowns and often times we are unable to hear or see each other for an actual medical appointment. Thank you

App is broken, needs to be fixed!. Sometimes it will be fine, the occasional glitch or freeze, but sometimes (like today) it will kick me AND MY THERAPIST out of the meeting repeatedly, if I try to log back in it tells me server error, I need to install a (nonexisting) update (then takes me to the App Store where there is no update), I have run out of cloud data (which I have not, everything else runs perfectly fine) and many various errors, AND THEN asks me to rate it on the App Store! Well guess what: I did. This app is a piece of junk, you need to maintain your products better. Maybe actually listen to the problems? I don’t know, just a suggestion? *sigh* anyway, I hope for better next time and hopefully I can actually go through the whole meeting.

PERFECT….But. Okay! So just got off my therapy appointment and I wanted to write this review. So I love using this app! Pretty convenient, but there is a problem. This has happened multiple times since I started using this app. My therapist and I will both join the session, but sometimes never let us in. Like this happened today. I clicked on my link like 5 minutes beforehand, before my appointment, and then my therapist will usually be on at the dot. But today, my therapist wasn’t on. And 6 minutes after my The start, it said my appointment failed. So I had to re click on the link and wait a little longer before we actually started our appointment. This has happened sometimes and it once took up half of our session just to get on, and once, it didn’t even work out and I had to do our sesh, via phone call. I really do like this app, I just hope this mishap will get fixed ☺️

Downloads needlessly blocked on macOS. I downloaded an earlier version of the iPad app onto my M1-based Mac, as the browser version was not working with my microphone (my provider could never hear me). The app consistently worked well. I received an update notification on my Mac, but downloading the update consistently threw an App Store error. As an attempt to troubleshoot, I deleted the app and attempted to reinstall. However, the listing for the iPad app no longer appears on the Mac App Store. It appears that the developer blocked the listing from appearing on Macs. I hope the developer reverses course, as again, the browser version (through Safari) doesn’t work for me as my provider can never hear me via the browser.

Patient. I’m so impressed with the clarity and detail that’s been available in my sessions with Telehealth. I’m getting ready to start EMDR with my therapist in the next month and I was nervous about doing it online because of the possibility of lack of clarity. Clear communication is essential for my treatments since with EMDR the movements are so detailed. I’m thrilled so far and will definitely report back again after I’ve done the next phase of my treatment plan. Thank you Telehealth for giving me as a patient with trauma an opportunity to facilitate “an extra safe emotional space for healing” Sincerely, A Happier Camper

Feeling greatful!. I have been struggling with finding a counselor to actively help me move forward after discovering a long past of trauma and shame etc. Everyone seemed to be nice but left me feeling unaccomplished and not mentally feeling any healing. I found Jillian randomly from searching one day online. Not knowing if online therapy would be effective. I feel like i’m digging into myself and she leads me to realize things that I’ve been not seeing or understanding and discovering those things are my missing links to moving forward. It was easy to set up and she’s been so helpful and she’s very smart and understanding.I feel blessed to have her as my therapist!

Can’t hear my therapist but can see them. I could not hear my therapist, but I could see her. We ended up having to do a phone call in addition to using the video so there could be audio. I thought it might’ve just been something on my laptop so I checked my microphone access settings/permissions… nothing wrong. Then I went onto my phone to try and click the link, same experience, she could hear and see me, I could see her, no sound. I went to my phone and computer application settings, my husband is a tech guy, and even he says there’s no logical explanation as to why it doesn’t work on both my computer and my phone. My therapist had just had a successful session with another client and her microphone worked fine. Maybe it’s an Apple compatibility issue?

User Friendly! Simple. Effective. Secure.. I’ve only recently started to meet with one of my medical professionals through this platform, and I have to say it has been a breeze. Quick, easy, and SECURE set-up and use. Audio & Video quality during calls have also been without issue. (Has not buffered, froze, sounded or looked choppy/robotic, crashed, etc…of any sort so far, which is fantastic). The UI is clear and simple…You can join a meeting from one of multiple easy assessable links, quickly have camera/mic enabled, as well as functional aspects like new appointments, (along with the link and instructions), being added to my calendar automatically! So you can easily just click on the link in your calendar when it’s time for the appointment, instead of stumbling through your inbox for old emails looking for that link! Plus you will still get every notification/confirmation that one would be used to, (SMS,email, etc.) But all in all, a good app that I’d recommend to anyone who asked at this point. Simple. Effective. Secure.

Video visit with Dr David A Wolff. The only thing I can say is this Telehealth app has been great at providing me access to my Dr David Wolff of Akron Iowa and I 100 percent appreciate the effort Telehealth has made to make it possible to see my Dr of 6 years and he Dr Wolff has been the best Dr you can imagine. He has changed my mindset at very crucial times in my life and literally through his intelligence in mental health and addiction medication leveled me with exact precision prescribing of meds and further reducing my anxiety levels, depression and pain while caring enough to find further illnesses that are now being diagnosed and treated properly by cardiologist Dr Chan of mercy one of Sioux City along with Dr David Daniels internal medicine and entire health care team. Thank you guys for making this possible

Surprisingly good. A lot of telehealth services don’t prioritize the quality of their apps, but this one is a very good exception. I was very surprised at how well-designed and stable this is. It even worked well on hotel WiFi! And I was so thrilled to see that you support iPad split-view so that I could have my notes on one half of my screen while chatting with my therapist on the other half. I mostly meet in person, so I typically don’t need this app, but if I need it in the future I will be excited that I get to use such a well-crafted telehealth experience.

Iphone 8+ overheating. I've used this app a few times on my iPhone 8+, and have had issues every time. My phone overheats to the point that it gives me a heat warning, which I've never had happen ever before. Taking my case off and trying to keep it cool during a session worked somewhat, but I'd lose wifi connection every 5 or so mins when my phone got a little warmer than usual. Overall, I'm considering changing therapists as this software has some major issue and this is all they offer. I'm currently up to date on all app and iOS updates. I have no other apps that do this, so it seems the app is to blame. Please fix asap!

Amazing app! Super easy to navigate 🥰. I have used this app through quarantine to present time to get therapy. When I first downloaded telehealth it gave me instructions and it was super easy to understand, I’ve been able to attend all my meetings on time and even use the chat easily. I’ve never once had an issue with this app and it even tells me how my connection is when I join call. Overall its perfect and I’ve gotten amazing help with my therapist through this app! 10/10 definitely recommend!

Link never works and when connected it cuts out. Worst connection ever- maybe because I have Verizon but we have had a problem connecting by way of this portal and with the link provided, and the connection is quite poor. So it’s not my providers fault I think it’s this portal which is a problem for this kind of service. This is especially concerning because my provider is amazing- so because I’m committed to staying with her I will be doing whatever needs to be done even if it means staying with a somewhat buggy telehealth portal. Please repair the links- try acting like a client so you can understand why there is a problem. Thanks!

Dr. Frank Falgin. I finally found a Great psychologist, Dr. F. Dalgin, who knows how to advise, direct my thinking, and listen to me without being judgmental. Each time he helps me to move forward to better my future. He is observing and compassionate about his patients. I’ve already recommended him to my friends. I’ve seen couple psychologists in the past when my family had an accident, and when I had an accident. Those nightmares still haunt me at times and I can’t sleep. Dr. Dalgin doesn’t tell me to forget about them, instead he redirect my focuses on more positive hopeful things in my life. After each session, I feel more positive about the future. I truly appreciate Dr. Dalgin’s and his professionalism.

My weekly Therapist. I would like to say that I’m very happy with my weekly Therapist Lucet. She really makes me feel comfortable to talk to her. She lets me express my concerns and she truly cares and tries to support me in whatever I’m going through. I love the fact that she try’s to find ways to manage my anxiety and my concerns she’s very soft spoken, and I like that about her, I can’t say anything bad about her we have connected in a very professional way, and after every session with her so far, I come out with a piece and looking forward to talking with her again thank you Lucet

Counseling. I am very appreciative for this site. It of course functions anywhere there is Internet. I have experienced it from distant places within the U.S. but also between here and Western Europe. There has been great quality most of the time. Even from Overseas the Audio and video has been perfect. There sometimes have been video glitches and interruptions domestically. The audio still holds up. I imagine that signal strength affects things. This may be any of many things. It is not necessarily the fault of Care Counselors or even internet services. Difficult to know. I would love to know why when it occasionally happens. However most of the time, it is a modern miracle. Thank you.

Go get your teletherapy on a more reliable app!. I am a clinician and have been using this app since March 2020. In the beginning, my client video sessions were seamless and I was very happy. Within the last two months, the connection has been unreliable which has negatively impacted my therapy sessions. At times, my audio cuts out and clients cannot hear me. At other times there is such a significant lag that we are both waiting to hear what the other person says and video and voice is not matching up. I have talked with multiple customer service people there, yet issues are not remedied. They are quick to say that it is my Wi-Fi or the Wi-Fi of my clients, yet I am trying other HIPAA protected teletherapy platforms and we are all having zero issues. They brought on too many customers at once and cannot handle it. Go get your teletherapy on a more reliable app!

Wonderful therapy tool!. I love this app and the likeness it has for other telecommunications platforms like zoom. It is easy to use and the quality of sound and picture is great! The only problem I have encountered is being prompted to update the app right as I am trying to log in for a session. That is incredibly inconvenient and has led me to being late for sessions as it won’t let you log in without the update. Giving some kind of an indication that the app has undergone changes and will require being updated before use would be very helpful.

Treatment Session. I would like start by saying that I really appreciate the support and help that I am receiving from this program. The staff specifically Ms Amy Torez is so kind and helpful. She’s is really a great listener without judgment and that is so hard to find in people that can do that. Just because I am a addict doesn’t mean that I don’t have feelings. And this forum really helps me to share so that I can heel . I am really appreciative for the support that the staff of steeping stone staff has given me in my time of need. Special thanks to Ms Amy. Great work that you guys are doing. Thanks for everything

SimplePractice. I’ve been using SimplePractice for over a year now to meet with my Therapist. I am a Field Service Engineer so I am in a different place everyday, sometimes I can go to a private spot in a restaurant or in the building where I am working to have my conference call, this works out well because often I can use the Wi-Fi there but more often I go out to my car to make my call via SimplePractice so I can have the privacy I need to speak with my therapist. I am usually parked in garages or city parking lots, my phone only has two bars of signal strength but yet the call quality is always nearly perfect. I am very satisfied with SimplePractice. Paul C.

Therapist- Sequoia. My therapist is fire! So patient and kind. I enjoy spilling my guts to her because it helps relieve the mental anguish I’m experiencing and have experienced from my employer. Most people in your circle don’t understand what you are feeling and have no empathy. They will say”that’s what prayer is for” but still a person needs to talk to a human or it gets really desolate feeling. When people know that you have been strong throughout the past trials, they don’t realize how hard it was to keep a strong composure while going through something. They figure you can handle it but sometimes it’s unbearable. So, what else to do but stay strong and weep alone to keep your composure?

my Therapist/ virtual visits. I'm thankful that my virtual sessions are so easy to get on. I'm blessed that I got a wonderful therapist from my job that can help me navigate what I should do or say in certain situations. She has been a mento and a guide and listens without judgment. I've only just begun because im going to keep her! She is knowlegable and she is also going to help me deal with my Adhd anxiety depression. Shes guiding me with not neing to wordy and questions the Dr might ask for my intermittant FMLA and appropriate consise words to respond with. Support link is a blessing and so is my therapist!

Mrs JeNai Davis. I/family look forward to our meeting with Mrs JeNai Davis, we never miss a session with her. She is very intelligent, funny, and enjoys working in her craft. My children have grown tremendously, under Mrs Davis’s direction. Her and I collaborate throughout the week, to optimize our time on the Tuesday evening sessions which helps keep my two granddaughters moving in the right direction! I thank God for putting her in their lives, the timing could not have been better! Lastly, I’ve referred Mrs Davis’s service to a family in crisis. I wanted to pay it forward, because I was referred to Mrs Davis myself. Thank you, Ms Tawana Sealy

Why not?. Now that I can have therapy from a place I feel comfortable (my home) using this app, why not? Before I was only able to meet with my therapist twice a month with my schedule. Now that I can have appointments from home I can meet with her once a week. This has been super helpful with the progress of my therapy. I’m doing a regimented therapy that has a beginning, middle and end. It would have taken longer had I continued to meet at her office. When I hear my friends and family struggling, I have said “maybe try therapy, now that you can do it from home, why not?”

Like service but issues with audio on computer. On the computer I built this works great. I can’t use that computer due to the lack of privacy in my house. I have been using my lap top computer (a Yoga ???) and my video out does has not work for about a year. It worked a couple times early on. Today, due to MS update on that computer I was compelled to use my I-Phone in back yard and that did not work at first. 10 minutes of jumping through hoops and it worked out well. Very frustrating due to MS Update, the past conflicts on yoga video and the struggle to stay linked on I-Phone.

Healing & Growth. I just video chatted to one of the most insightful, intuitive and gifted Therapist I have ever met. Through my husband of over 30 years, I have had the medical benefit of speaking to someone who was so present and available to me someone who heard me & saw me and had amazing suggestions for my continued growth and healing. I didn't know what to expect doing a video call and I have had quite a bit of therapy in my life. This one hour session pointed me in a healthier direction, suggested alternative therapy modes and helped me to have more hope and less sadness in my life. I will continue to see this person for as long as I can because I can see & feel I really will be alright. This has been an extraordinary experience and I would recommend this to anyone & everyone. Video chatting works. Please try this if you need help. Thank you

Being Healthy and the word “No Excuses”. Has never been this easy, to provide the right explanation in a nutshell “stellar performance “ , having experienced many Different “Telehealth apps”, Nothing comes close to “Simple Practice “ you have indeed shifted the entire paradigm in Patients and clinicians way of communication the clarity, the simplicity, the ease, when we speak with a physician of any kind we have enough on our minds that is to worry about, Adding the way of communication used to add unnecessary anxiety to top it all , until You came along and not only Eliminated all the unnecessary stress and anxiety But quite on the contrary, “I cannot wait every time to speak with my healthcare provider knowing that it is your Amazing app that will deliver a service no other can. Thank you for changing the lives of millions!!! The number of Healings you contributed and responsible will never been known to mankind, But the one above never loses count, therefore many many year of success and prosperity for all who made and make this happen on a daily basis

Life Saver for Someone Like Me. I’ve been using this app at least since 2020 or so; specifically for my therapy sessions. It has been an incredible life saver for me. Honestly, without it, I don’t know what someone like me would do. It allows for patients like me to be able to meet with my care providers and therapists from my home. Which is incredibly important because I’m bedridden and literally cannot currently make in-person appointments without intense difficulty and great risk and immense pain and incredible impact to my overall health. So…this app and others like it are literal life savers.

Great Therapist. Andrea ( Hanken) is the most professional, kind, respectful, and intelligent therapist I’ve ever met! Our conversation is always pleasant and uplifting for me. I have severe anxiety and mild depression but I never have any issues when discussing my feelings or issues with Andrea. She always gives sound advice and is helping me to understand what drives my feelings and how to navigate things to optimize my well being! I can feel the difference in the ways I am changing and I appreciate knowing that she has been an integral part of those changes! Thank you, Glenn “Christian” Thibeault

My First Experience with this plaform. This morning I had a video job interview and I might say the interview was great. However the audio/visual platform wasn’t the best experience I’ve had using this technology. Several times the video blurred and the audio was lost. Several times throughout the interview I had to ask the interviewer if she could repeat her comment. Giving you 2 stars may have been a stretch. Professionally I’m a psychotherapist and I would need a A/V platform that had better quality that what you are presenting. I’m working with clients who are in distress and I feel that using your platform wouldn’t be advantageous or in the best interest to my clients who are in crisis. Please do better for the sake of people in the community who can only use telehealth services to meet their needs. Warmly, James R. Harris

Telehealth is a home run. Telehealth affords a certain freedom of scheduling I didn’t know was possible. with Telehealth I can get the care I need without any account for drive time,no worries about traffic and running late. Waiting rooms are a thing of the past it’s a wonderful way to keep up on your health necessities without wasting half your day . Which incentivizes folks to keep appointments they might otherwise consider inconvenient or unnecessary. Very easy to set up and connect. (phone or computer)you and your dr can have a session from wherever you may be. plainly stated Telehealth is brilliant!

Terrible connection and battery hog.. Well I’m very thankful that there are videoconferencing solutions to connect clients with therapists, this is one of the worst apps I’ve ever used. Constant dropouts even with full WiFi, and it’s impossible to have a full session unless my phone is plugged in. My phone will go from 100% dead in about 15 minutes. Even when connected to a wall outlet, my battery will drain 20% during an hour long session, and at the end my phone will be hot to the touch. I use secure video conferencing apps all the time, and I’ve never had problems like that with any of them. I recommend any competitors app over this one.

Not a secure App. Downloaded the App and a day or so later was solicited by a provider, this is massive breach of confidentiality and totally unacceptable seems in violation of the HIPPA requirements. Tried to contact the soliciting provider I had never heard of by reply to their email to find out how they got my contact information but the provider would not divulge that and had Telehealth stated in their description. They received my first email and told me I could ‘unsubscribe’ to what I had not even ‘subscribed’ in the first place and they have not replied to my 2nd email asking again where they got my contact information. I am looking for an explanation and expect an answer ASAP. The only reason I put 1 star is that it wouldn’t send the comment without a star, but this App gets a minus 0 several times for this imo.

Update: Why can’t I hide my video?. Update: The app updates so that I can hide both my own video and the clock on my iPad are excellent. I can see my therapist full screen without having to tape paper over parts of my screen. Really pleased with this update. Previous review: I don’t have any of the same issues with connection or overheating, but it drives me bananas that there is no option on the phone or tablet app to hide your own video. I do not want to look at myself during therapy, so I have to tape a piece of paper over the lower right corner of my screen. Please make this an option.

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No active call bar. If I go out of the call to look at an email there is no bar as with other call apps that I can easily click on to return to call. Phone would time out while waiting for other person to join call and I’d have to reopen the app.

Audio Delay Issues. Very frustrating to use. The start of each 50 min. session is fine but within 20 minutes there is a terrible voice delay that starts happening and just worsens. It make the meeting impossible to conduct.

Telehealth. Great way of doing things during Covid 19. It may change the way I see Dr’s in the future. Convenient and easy! Thank you M

Good and Bad. I find the app good enough in terms of connecting with therapist and giving a personal enough interaction but sometimes the technology is a bit weak. e.g. The appt confirmations would not sync into my standard calendar software or would sync without the teleconference link. Also sometimes the connection was not as strong as should be for video and sound (but that could be a local ISP or Wifi issue). Still overall grateful for the therapist support that this delivers.

Audio/Video. Video gets choppy and sound echoes at times

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Telehealth. I happen to feel very blessed having found this connection! I worried the telehealth wouldn’t give me that personal scrutiny that I needed I thought that somebody should scrutinize me personally in person and that I should do the same to them but there’s nothing missing from telehealth and this portal is easy to use and I have been gifted with a very incredible Counselor doctor wizard so I can’t say enough good about the telehealth portal. It will do things you didn’t expect and give you more help than you thought you’d get I guarantee it

Convenient, but needs improvement.. This app is very simple to use and creates an easy way to meet health advisors from far away. The only issues I’ve noticed is when I need to check my calendar for my next appointment or pull up another application while on the video it will immediately end the call. My specialist has also said that they will no longer see my video and I’ve noticed it’s when I’ve received a notification (ex: low battery or text message).

Dropped. It’s frustrating trying to have deep and important conversations when you keep glitching. I appreciate the hipaa compliant platform but these are very needed sessions, especially with the quarantine. I have several clients that have decided to not do sessions because it’s too frustrating having dropped calls. It’s also hard sometimes to hear each other. I’ve even upgraded my internet to try and help. It would be helpful too if the clients didn’t have to download the app.

Why not?. Now that I can have therapy from a place I feel comfortable (my home) using this app, why not? Before I was only able to meet with my therapist twice a month with my schedule. Now that I can have appointments from home I can meet with her once a week. This has been super helpful with the progress of my therapy. I’m doing a regimented therapy that has a beginning, middle and end. It would have taken longer had I continued to meet at her office. When I hear my friends and family struggling, I have said “maybe try therapy, now that you can do it from home, why not?”

Therapy Session With Dr. Nyree. I have been having sessions with Dr. Nyree for over 2 months. I know we were divinely connected. She is truly anointed and a gifted therapist. Here questions are always right on point. She has a very discerning spirit. I always leave my sessions feeling inspired, motivated, at peace and with direction. My daughter also was connected with a therapist through Impact that was perfect for her. I would definitely recommend Impact Therapy to anyone. Take your time to complete your survey.

Review of my telehealth visit. Telehealth visit was difficult in the beginning. I had trouble with maintaining the connection and getting my tablet in the right position and the switching rate for the for the cameras to be in the right position after I got that figured out we had a good session. it was determined that, I have another visit in three weeks. I’m reading the zoom discussion process was great after I got it going. I guess that’s all I have to say.

App is broken, needs to be fixed!. Sometimes it will be fine, the occasional glitch or freeze, but sometimes (like today) it will kick me AND MY THERAPIST out of the meeting repeatedly, if I try to log back in it tells me server error, I need to install a (nonexisting) update (then takes me to the App Store where there is no update), I have run out of cloud data (which I have not, everything else runs perfectly fine) and many various errors, AND THEN asks me to rate it on the App Store! Well guess what: I did. This app is a piece of junk, you need to maintain your products better. Maybe actually listen to the problems? I don’t know, just a suggestion? *sigh* anyway, I hope for better next time and hopefully I can actually go through the whole meeting.

Adrianna Stanley. I appreciate the time, method of communication and insight from Adrianna Stanley. Her ‘word weaving’ is rare, uplifting and spot on with what I need. I want to learn to speak like she does about difficult subjects without judgement or pity. The blanket of acceptance she shares can only come from a relationship with a loving God, his awesome Son and HS , God’s team. Her ability to empower me with refreshing clarity and reminds me that in my human condition, I am not alone…but my struggles are common to humans everywhere. She makes a huge difference in my life.

Amazing, very thought-provoking, highly intellectual therapist. Fernando is amazing. You know that thought provoking his intellect his mental caliber on how he brings things out that I’ve been thinking about but didn’t know how to talk about her execute. He makes me feel very comfortable and I’m very glad that I was able to choose him as my therapist and I look forward to many many more of our sessions. He is absolutely hands-down, an amazing gentleman.

Surprisingly good. A lot of telehealth services don’t prioritize the quality of their apps, but this one is a very good exception. I was very surprised at how well-designed and stable this is. It even worked well on hotel WiFi! And I was so thrilled to see that you support iPad split-view so that I could have my notes on one half of my screen while chatting with my therapist on the other half. I mostly meet in person, so I typically don’t need this app, but if I need it in the future I will be excited that I get to use such a well-crafted telehealth experience.

Terrible connection and battery hog.. Well I’m very thankful that there are videoconferencing solutions to connect clients with therapists, this is one of the worst apps I’ve ever used. Constant dropouts even with full WiFi, and it’s impossible to have a full session unless my phone is plugged in. My phone will go from 100% dead in about 15 minutes. Even when connected to a wall outlet, my battery will drain 20% during an hour long session, and at the end my phone will be hot to the touch. I use secure video conferencing apps all the time, and I’ve never had problems like that with any of them. I recommend any competitors app over this one.

Improvement. The app work well and mashed it very convenient to attend appointments. However, I do wish there were an update were you could utilize other apps while on a appointment call. For example if I needed to read an email I’m unable to share audio or visual with my therapist while in another app. A share screen works be helpful like the ones in Zoom, Teams and FaceTime. Other than that the app serves its purpose.

SP is great. I love SP’s telehealth! It is secure and HIPAA compliant, integrated to my calendar and pretty simple yo use. Unfortunately, it does use A LOT of your battery, so even with my devices plugged in, eventually during my day, I have to use a second device bc there is no battery left. My biggest complaint about SP is always related to their lack of PHONE support. Emails back and forth are really NOT an effective way to provide troubleshooting. For example, I am having issues with my computer audio for days, followed their tips and is still unresolved. SP would be pretty perfect if they added phone support. Without it, they get four stars only.

Grateful, Keep Improving. I’m very thankful for the existence of this app. I have used it with many of my doctors & it has been a tremendous help for all of us. The audio quality still needs improvement & my doctors have had the video crash on them numerous times. We have all learned to hang up on both sides & the doctors will make a second (& third) call to get it to work. I know tech is fussy, but getting disconnected & not being able to hear clearly during medical consultations is stressful. Thank you for getting us this far!

Could be better. Since starting to use this Telehealth app, I’ve experienced multiple instances of video not working. Today, my camera was on and I could see myself, but my counselor couldn’t see me and turning the camera off and on didn’t fix the issue. When using the app and not on wi-fi, my phone starts to get too warm to hold (iPhone 13 Pro Max). Also, sometimes the app will just drop and we can’t log back on. Overall easy to use and works well, when it works, but could be better.

Doctor appointments and counseling appointments via telehealth. This gives me a great opportunity to be in the comfort of my own home cause I don’t feel well enough to go to an appointment and with gas prices it saves money because I’m on a fixed income. This allows me to maintain all of the appointments that I need if they are able to do a telehealth Zoom type appointment it saves a lot of headache, stress, gas money and I still get the care that I need so I love this as an option. I am very thankful to be able to do these things through Telehealth. Thank you.

Assurance. I use this as a way to connect with my grief counselor after the loss of my fiancé through suicide. Without being able to connect with her so easily and have the ability to clearly communicate with her through this app, I don’t know where I’d be today. I easily join in on our video appointment every time. I have a clear picture of her as we speak and can hear her clearly through my phone. For me personally, it’s been a wonderful tool in being able to get the support I needDuring this most difficult time

Telehealth by simple practice is the best. SimplePractice Telehealth is a fantastic platform that expands access to therapy by allowing people to receive professional support from the comfort of their own homes. It removes many barriers to care for those with busy schedules, mobility challenges, or limited access to local providers. By making therapy more accessible and convenient, SimplePractice helps therapists reach more people and provide meaningful support where it’s needed most.

Downloads needlessly blocked on macOS. I downloaded an earlier version of the iPad app onto my M1-based Mac, as the browser version was not working with my microphone (my provider could never hear me). The app consistently worked well. I received an update notification on my Mac, but downloading the update consistently threw an App Store error. As an attempt to troubleshoot, I deleted the app and attempted to reinstall. However, the listing for the iPad app no longer appears on the Mac App Store. It appears that the developer blocked the listing from appearing on Macs. I hope the developer reverses course, as again, the browser version (through Safari) doesn’t work for me as my provider can never hear me via the browser.

Mrs JeNai Davis. I/family look forward to our meeting with Mrs JeNai Davis, we never miss a session with her. She is very intelligent, funny, and enjoys working in her craft. My children have grown tremendously, under Mrs Davis’s direction. Her and I collaborate throughout the week, to optimize our time on the Tuesday evening sessions which helps keep my two granddaughters moving in the right direction! I thank God for putting her in their lives, the timing could not have been better! Lastly, I’ve referred Mrs Davis’s service to a family in crisis. I wanted to pay it forward, because I was referred to Mrs Davis myself. Thank you, Ms Tawana Sealy

Great connections for today’s appointment.. It hard to find an area to improve with this app. Each time I meet with my counselor, this is a fantastic way to connect and stay consistent with progress. I would ask, if there is an update for this app, would there be a way to add or change or mute my visual back ground. I use this app with IOS devices. I would love to learn more on changing my back ground with the app? Overall, the app is very good, thank you!

Overheats every time. I’m thankful for an app that creates a secure connection between me and my counselor but I’m not sure what’s going on in the background for this app. I can be on Zoom meetings, using Google Meet or Skype, for work or to “visit” with family, for hours without a problem but five minutes into a Telehealth session and my phone is overheating. Case off, unplugged, screen so low I can barely see my counselor, sitting on a laptop cooling pad, yet it’s baking. It’s happened enough that either my phone’s battery needs to be replaced or I need a whole new phone. It also creates a lag so long it negatively impacts communication between my counselor and I. It’s really disappointing.

Loosing face and sound signals. I checked the connection like I was told to do at the beginning, and it was saying excellent. Most of the first half an hour was very good. I’m describing below the last 20 minutes of the meeting. Midway of the meeting I was able to hear the person very clear but not her face for about 3 minutes and after that her face signal started to come back little by little but fussy. When I was able to see her clear, the the problem was with voice. I wasn’t able to understand her very well because the sound was in and out.

In the middle. I have continued trouble getting disconnected while in Simple Practice though my WiFi signal is strong. I also find it frustrating not being able to speak with anyone directly about an issue. For example, I have watched the tutorials but still have questions that I need to ask directly to a live person and have them walk me through. The diagnostic options are too restrictive in scope and also don’t allow for multiple diagnoses to be assigned. I think there should be a more affordable option for someone that only wants the note taking option in the EHR and the video conferencing telehealth features. I have my own biller and can’t figure out many of the other features, but don’t have the option for a reduced monthly subscription rate accordingly. Otherwise, I like using it.

Telehealth with De. Lewis. My sessions with Dr. Lewis have been most therapeutic. Even when I didn’t think they were going to benefit me, I looked up and I was better able to process my deep emotional hurts. Thanks be to God for an outlet that I needed and didn’t know I needed. I am better for having these sessions and most appreciative. I recommend that this be a built in part of our annual health check, just like we have to do blood work and check our vitals to see how we are doing? It is a necessity.

Unsure at first. When I decided to go into counseling again with all the stress surrounding COVID, I wasn’t sure how it would be using an app on my phone, but I really needed to talk to someone, so I I gave it a try. It has really been great being able to always keep my appointments no matter where I a, at work or traveling. If I am feeling under the weather I can still keep my appointment. The regularity of the appointments and the flexibility of the locations works wonders for therapy. I don’t know if I will ever go back into an office again!

Angel Alonso. Can’t say enough about Angel my husband and I started seeing him during Covid. Things were not good fast-forward our marriages never been better. I’d like to think we had a lot to do with it, but had it not been for Counseling and Angel it would not have ended as well, for anybody who is unsure of Counseling nobody makes good decisions in the heat of the moment and when there’s two people rinse washing and repeating the same bad habits over and over again you need mediator

It works. I have to admit that I was very resistant to the idea I would be able to communicate the same over video as I did in person. To those that share this feeling I would encourage to step into it and give it a chance. I have found the experience to be very easy and just as rewarding as in person sessions. This does not mean a face to face session will never happen again, just means in the day of Covid it works. Thank you for the technology. Dave

New beginnings. I am growing and getting to know myself better. I have learned new qualities and valuable skills about myself that I can apply to my everyday life to become a better version of me and be open to new positive changes in my life. Learning not just to recognize my emotions, but to allow them to be real and valid emotions has helped me get over my struggles and rise above the anxiety and fear of the future. Every session has been a positive experience and makes me a stronger person. An accomplished person.

Very Good Patient Portal!. Telehealth has been a great patient portal. It never crashes, there are never any audio or visual glitches, connectivity is smooth and reliable. Even the layout is good, with the provider filling most of the screen and your self-view being very small so as not to be to distracting. It has fulfilled a need in telehealth, providing an easy and clear place to connect with your provider online that doesnt interfere with sessions due to technical difficulties. Thank you very much Telehealth for your services!

Like service but issues with audio on computer. On the computer I built this works great. I can’t use that computer due to the lack of privacy in my house. I have been using my lap top computer (a Yoga ???) and my video out does has not work for about a year. It worked a couple times early on. Today, due to MS update on that computer I was compelled to use my I-Phone in back yard and that did not work at first. 10 minutes of jumping through hoops and it worked out well. Very frustrating due to MS Update, the past conflicts on yoga video and the struggle to stay linked on I-Phone.

A Sturdy Lifeline in a bad time. My wife and I have been having weekly family therapy via this medium. It was a bit awkward in the beginning but we are now nicely attuned, and the sessions are highly productive. The trauma of isolation in these dark times is ameliorated though these encounters. We have learned to pick up body language more exclusively through facial expressions, and voice tones, and our therapist’s sensitivity helps a lot. We are also pleased with the technical simplicity of the program and its broad compatibility with various devices.

Life changing honestly. I started therapy due to my parents spilting and it really helped me through that. Not only that but just life over this past year and a half! In the beginning I was nervous to start these sessions, now I look forward to them and the hour where its just about me and my life. I have become a better person and grown stronger. Nor does it feel time consuming like an in person office does! If you are whiling to find help or assistant these people are more than capable and happy to help!

Don’t know what’s happened to this app. Used to work just fine when I tapped a link from a text or email it would take me directly to the app and to my appointment. Now it slowly opens a webpage which takes me to my app store and tells me to open the app, then when it does the appointment link is not there and it won’t connect me. That and the quality of calls lately has been atrocious. I can’t get through a 50 minute session with my therapist with wifi or with just my data. It is infuriating that I pay for this important appointment only to have to deal with these issues that take away the time I have with my therapist.

Keeps overheating my phone!. Overall, the app functions OK, but I tend to use it from my car (to have private space), and this app almost always ends up causing my phone (iPhone 8) to go into thermal shutdown at least once over the course of a one-hour therapy session, particularly in the warmer 3/4 of the year. My guess is that the encryption/decryption is using so much processor power that the phone overheats. No other app on my phone has this problem. It is very annoying to have an unexpected shutdown in the middle of an intense session! Please fix this! For instance, have the app fall back to voice-only connection if the phone is getting close to overheating, or reduce the video frame rate.

my Therapist/ virtual visits. I'm thankful that my virtual sessions are so easy to get on. I'm blessed that I got a wonderful therapist from my job that can help me navigate what I should do or say in certain situations. She has been a mento and a guide and listens without judgment. I've only just begun because im going to keep her! She is knowlegable and she is also going to help me deal with my Adhd anxiety depression. Shes guiding me with not neing to wordy and questions the Dr might ask for my intermittant FMLA and appropriate consise words to respond with. Support link is a blessing and so is my therapist!

Telehealth. Health is not one of the best apps you can go on it does not allow you to go on any other apps if you are using a tablet in which case I am, unless you have a completely different screen AND you’re using a computer it’s not gonna work. Also, the camera issue has been really bad for me and I can’t every time I get on a call it doesn’t work and I can’t show my face just shows my initials. I would not recommend using this app.

Physical & Emotional Health. I’m so grateful that tellaheath is available so I’m able to receive the help, I need to help me grow into a better person, It is extremely challenging on a daily basis functioning. I can honestly say the Therapist at Steady Heart genuinely care and they graciously give all of themselves for there clients. I would not be the person I am today without there guidance and their faith in in Hod!! I want to thank you for all your support in helping me become a better person. I also want to thank you for not judging me. Sincerely Beverly M.

Therapy. Kelly is exceptional as a therapist. It’s evident she has a genuine desire to help her patients work through their personal problematic issues by coming to a workable solution. She is compassionate, kind hearted and very knowledgeable along with her expertise in the field of mental health issues. Kelly’s approach is apparent by using herself as an example and ability to bond with her patients. She is very understanding and possesses genuine concern for her patient’s progress. Kelly Morgan has a gentle way of explaining acceptable therapeutic approach’s with her patients with the goal of allowing and assisting her patients in developing their own issues and by helping patients to see there is “light at the end of the tunnel”. I appreciate her very much and would highly recommend her for anyone seeking improvement with self care and more understanding in their own life improvement. She is a God send for me!

Truly a lifesaver. I have been using Telehealth since COVID. I would have been in serious trouble without it. I moved almost 100 miles for a new job just before COVID. I am on several medications without which I cant work, but which require me to see my doctor every month. I couldn’t transfer care because no one was taking new patients when COVID struck. I physically couldn’t drive 200 miles to see my doctor (I’m disabled). Using Telehealth solved all my problems: no long drive required to continue my meds and keep working. Recently, I became entirely unable to drive. Telehealth has allowed me to interact with multiple specialists, reducing or eliminating the need for transportation. I truthfully don’t know what I would have done or what condition I would be in now if I didn’t have Telehealth. Thank you to the people who developed it. I hope they know how critically important their work is.

Great for therapy!. Telehealth makes it easy to attend my counseling sessions. I found a very well-qualified doctor who happened to be too far away for me to make it to in-person appointments on a weekly basis. In that we’re able to meet online, I’ve been able to keep on schedule with my sessions and am really benefiting from being this consistent. The pandemic has turned a lot of things upside-down but I feel that being able to migrate to online appointments is a silver lining.

Ashley. I have never felt so connected to a therapist. She is engaging, warm and kind. She has been a ray of sunshine for me to talk to. I love the way she discloses her stories as well, when it has some similarities to mine. What I love most about her is her faith, in GOD and in me. She asked me, where did I want my life to go or what did I want. My answer would be, I would love to acquire and have the faith, that she does. I admire her devotion, her excitement and her commitment to her religion. She has a beautiful soul. From Renee White

My therapist Ms T Davis. Miss Davis has help me too move along after the passing of my son October 15 my sister, March 11 and the very close girlfriend April 9 my heart has been so heavy with losing so many people so close to my heart it’s been a trial and error in my life, but talking with Miss Davis about just general things in my life has helped me to mentally move on with just every day things My only worry is my sessions will be ending soon through the EAP program and what will happen when they end???

Functionality improvement needed. Update: The bug mentioned below has been fixed. I’ve updated my rating. On the patient side, this app does not let the shortened invitation link received via text message open directly into Telehealth to take you straight to your appointment. I have to elect to open my appointment in browser, copy the link, go back into the app, and paste it in. If you try to open it via app, it takes you to the App Store instead of Telehealth. Everything else works great.

Flexible. I have really enjoyed the flexibility that Telehealth has offered both me and by counselor. I can stay on track with my sessions, from anywhere and so can my counselor. I’ve even switched from an in person appointment to a Telehealth appointment while in my vehicle, under a gas station awning, at the last moment, when a bad hailstorm kept me from making it to her office. Talk about counseling from any location! This is a great addition to a counseling practice!

Can’t hear my therapist but can see them. I could not hear my therapist, but I could see her. We ended up having to do a phone call in addition to using the video so there could be audio. I thought it might’ve just been something on my laptop so I checked my microphone access settings/permissions… nothing wrong. Then I went onto my phone to try and click the link, same experience, she could hear and see me, I could see her, no sound. I went to my phone and computer application settings, my husband is a tech guy, and even he says there’s no logical explanation as to why it doesn’t work on both my computer and my phone. My therapist had just had a successful session with another client and her microphone worked fine. Maybe it’s an Apple compatibility issue?

Really GOOD way to communicate easily. We’re all used to using our phones these days and with gas prices as they are, not having to GO to an office is a blessing! And with the ability to use video, or not, I still feel that I’m right there with my counselor and he can still ‘read’ me. I find the app very user friendly and not confusing at all to navigate. I’ve been very satisfied so far with the Telehealth app to communicate with my counselor.

Amazing app! Super easy to navigate 🥰. I have used this app through quarantine to present time to get therapy. When I first downloaded telehealth it gave me instructions and it was super easy to understand, I’ve been able to attend all my meetings on time and even use the chat easily. I’ve never once had an issue with this app and it even tells me how my connection is when I join call. Overall its perfect and I’ve gotten amazing help with my therapist through this app! 10/10 definitely recommend!

Should have the option to use data instead of WiFi. Sometimes the things we need therapy for are in the same locations as we have to make our tele calls because it has to be connected to WiFi which is a public place or in a home that may not be safe I wanted to go for a walk in the neighborhood during my sessions so I could speak freely and couldn’t because I couldn’t connect so now I don’t say half the things I need help with because there are too many people around while I have to stay home during this pandemic please do better and offer an option that doesn’t need WiFi

The best thing since sliced bread. Having telehealth is a real gift. Not being mentally healthy enough to leave home and go to appointments was a real challenge for me and when I found out that I wasn’t alone in that feeling that so many people miss out by not being able to go get the help they need. I have made leaps and bounds by being able to keep every appointment! I have grown so much and am totally grateful to telehealth!