My Highmark App App Reviews

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Need more notification control. I’d like more options to choose notifications that are available. I have them off because it’s just too much.

Slow. The app takes a long time to update acknowledged and updated information.

Impressed. The app is easy to use and provides more than what I expected from my health insurance. Great improvement.

Codes make no sense to actual humans. This app effectively shows me gibberish, with ‘explanations’ that simply repeat the gibberish. Worthless app; leaves my uninformed after wasting my time to sign up, get in, and peruse the available text. This simply reflects related worthless paper invoices. Bad info is bad info - whether you make it available digitally or hard copy. When billing a patient, the descriptions should be written in a way a non-medical human (e.g., the people you are demanding payment from) can recognize what medical service they need to pay for, so they can agree with confidence that they did receive that service and so are ok paying for it. My invoices are effectively gibberish. And when a patient - me - is confronted with literally dozens of documents from multiple providers for one single health event and being asked to pay thousands of dollars cumulatively across them, it should be unacceptable to all billers that I can’t understand what I’m being asked to pay for. I’d rate this a zero if I could. I came here hoping for help to understand the vast wad of medical invoices I have on my desk and it completely wasted my time. Plus I can’t pay here - would make much more sense to show an understandable invoice with a button giving me the immediate opportunity to pay it.

New app, lots of tech glitches, and seems focused on sharing user data. This new app might be a good concept, but it’s rollout is very rocky. Login attempts fail often, then, suddenly, seem to work. Once in the app, Highmark seems very focused on accessing and sharing PHI, showing users long and confusing policies requesting agreement. App requires re-authorization every time the app is updated, which is annoying. And the most important/useful info for consumers (insurance coverage and claims info) seems secondary and initially hard to find. Visibility of the “See your card” ID page is impossible. Probably about 6-point type or smaller.

It’s ok. So for some reason you can’t see what claims have been made on the new app! You can see it on the old one so I have just been using the old one since this new one isn’t really showing me much at all

You can’t even login. This app is super frustrating. The login does not work. It forced me to put my member ID and information in to login for the first time, which I did and then I selected to use biometrics to login going forward. Just tried to login with my biometrics and it says it’s expired? Tried to login regular with my login and password, and it says it’s in invalid. How are you supposed to use an app you can’t even log into?? Clearly, this app was not ready to launch. Smh Waste of my time.

The most user unfriendly app I’ve ever used.. The most user unfriendly app I’ve ever used. I tried to file a claim by mailing it in. They claim it was lost, and told me I had to file it using the app. I ended up paying the bill out of pocket, because it’s impossible to do on the app, and member services says this is the only way to do it.

Excellent App and a HUGE improvement. Nice to have everything in one place and so far, all functionality works perfectly. Also nice to have a health journey with meaningful value-added tips. Well done Highmark!

Buggy As H*ll. Tonight Login is problematic - stalls before opening login webpage. It may work tomorrow, and that’s the way of this app. The more clicks, the less likely you are to achieve your objective. The public is the second level of quality assurance testing. Website works much better.

Awful. This app doesn’t provide easy access to he info I need. I don’t need to track my health hx, I’m capable of doing that without your app. I expect you to give me clear answers regarding my coverage, my claims, etc. This app doesn’t do that. It’s worse than before.

Worthless. Cannot get a virtual health appointment. Keeps making you login and then verify again and again and again. The old app was easy to use and quick. Another insurance company trying to monopolize the system and screw people.

A big improvement. A nice modern app that shows a lot of promises. I would love to manage my dental plan in the app, and the integration with express scripts (for the prescriptions) is king of clunky (why do I need to do a second 2 factor authentication with my email???)

Downgrade from former app. This seems to be a downgrade from the former app. It isn’t as user friendly. I can’t find anywhere to filter claims. I can’t figure out how to view any eobs… is that feature gone? It also crashes frequently.

Tried to use app NO LUCK!. I have tried time and again to open/use app but it won’t recognize my membership number! So frustrating. I do not understand why my membership number won’t work and am sick of trying.

Good with opportunities to improve. Would love if Dental benefits could be added/linked on the Benefits tab. Would also love to be able to add all ID cards to Apple Wallet.

Rarely Works!!!!. This app would be wonderful if it actually worked. 99% of the time, it freezes before I am able to access anything. Their websites and passwords are actually not much better as far as being able to access them, so I guess it is what it is.

Not all features work. This would be a great update to the Highmark App if it allowed you to pay your premium. There is an area to tap on but it does not respond. Perhaps they are still working out the bugs.

Just another app to gather data to sell. I've been using the app since they released it. I have not received an explanation of benefits since last September. However I have gotten numerous requests to join the "Highmark community" and sign the online document to allow them to sell my data. Considering I have to not monitor my identity from the data breach last year could you just not keep growing your illegal data farms?

Not user friendly. Hard to find information about claim and deductible usage. Old app it was on home page and didn’t have to click through and know to scroll. Couldn’t find any help on how to use the app.

Don’t give this low brow app a star. This company is capable of providing exact information on your account, spending, and actual help to get every advantage out of the service you pay for. They do not even try and that should tell you everything you need to know about “Highmark”

can’t even log in. currently trying to make an account, I’ve had to change passwords 3 times already because I can’t log in. every time I try and sign in there’s an error message even though all the information is correct because I literally just made the password

Don’t recommend. I have a policy for my 3 year old… the purpose of the app and automated system is to be the simplest, easy way for users to activate cards and make payments. This is my assumption! The phone was worthless because “ the user is underage” the app is worthless because “ the user is underage”… common sense says if the only person on the policy is underage someone OF AGE would be attempting to register the account and make payments… not the 3 year old right! So, not only is there not a work around to use the app on my sons behalf but, I have to call every month just to make a payment instead of a quick click of a button making a payment through the app or online… Useless at its best! I’m shopping for a new policy. Do better! Fix your policy!

Not great. The biometric option to open app never works and navigation within the app is horribly slow. App is not worth the time it takes to log on a move around within it.

New app is garbage.. You told me that you were sunsetting my current Highmark app and to download this new app. Same boss, different head! You should fire your I.T. department and start from scratch. The app doesn’t work well. With all of the money you are raking in, I guess I expected more. We all deserve better than this.

A Joke Of An App. Every single time I try and log-in, I’m informed my password is wrong. Then, I try to reset it but before that happens highmark must verify my identity. Once that finally happens (emails are never sent, always opt for a text message) and I change my password, it still gets rejected. This happens as a continuous cycle until either a)I give up, or b) the website encounters an ‘unknown error’. Save your time and call the member benefits # on the reverse side of ID card.

This app/data entry is trash. I have been calling up to 15 different doctors down the list of almost 3 pages worth in their “care providers in your area”. The first couple of calls had doctors phone lines and addresses mismatched to the wrong practice. I had to verify with more then 3 offices that this person Does not work here. Even though it’s on their site. And some numbers are not written in full, so I may have just used google for everything g because that gave me more clarity than this app has. Really disappointing 🙃🙃🙃

New App. Really liking My Highmark! Easy to find things, nice look & feel and just like the website.

Outdated Information & Buggy App. Unfortunately our insurance plan uses this app and I’ve found it to be useless. The “provider search” is slow and buggy and loaded with old information. One doctor I contacted, that the search had produced, has been retired for over 2 years. Another doctor that the search produced left that clinic over a year ago.

Can’t even log in.. Normally don’t do reviews but I was excited to have an app that might make everything more streamlined, including finding in-network providers. Unfortunately, I can’t even get passed the log in page after literally just registering. Frustrating. Would have thought such a large company would have had a better, user friendly app. Health insurance is complicated enough, logging into an app should not be.

Nice new app. Definitely a step up from the previous website. Looks modern and has lots of health info that I wasn’t expecting.

Screen too small. Trying to use app on my iPad and the visualized area is the size of an iPhone. Can’t enlarge. Also get a lot of something went wrong errors. Don’t like the app much yet.

Little User Experience Improvement. Getting the detailed information needed for claims and EOBs still requires a couple of steps to drill into which isn’t terrible, but pre-authorization letters from third parties like Evicore are nowhere to be found once logged into the App. Needs a simpler dashboard to show current claim vs plan spending and most importantly, a means of sorting claims for viewing by EOB processing date, ideally newest processed EOB to oldest. I’m always searching through old claims to find which EOB was just processed after HighMark sends an e-mail alert that a new claim was just processed. Thank you for considering.

Can’t afford to pay your copayments. Recently I spent 20,000 of my own money on my teeth however due to chemotherapy and radiation my teeth have deteriorated. I need dentures. I also paid for my own transportation, housing and food because the cancer institute were I live is really not qualified to treat me or the stage of cancer I have I drove 10 times 8 hours away to Sloan Kettering in Manhattan. Recently I had a mammogram turned down I lived in a cancer cluster for 20 years and had not had one since I was 40is

Large font. I have large font type on my phone. I can’t see everything sometimes and there is no way to scroll or reduce to see the rest of the information within the app. Please look into this so others can get the full user experience.

Can’t register- update. App seems to working fine now.

Too slow. I wanted to join the fitness challenges and healthy eating tips but the app is just too slow to load. Plus you have to log in EVERY TIME you leave the app which is really inconvenient for a lifestyle app that you’ll be switching back and forth between. Also the interface isn’t great. Hopefully not highmark’s masked scheme to get all your personal info (there is a long survey where it asks you to agree to let highmark send your info to medical providers) and then leave you hanging! That’s just what it seemed like to me. Sorry, guys, do better!

Not Impressed. Seems like a downgrade from the previous app. For example, the claims page does not summarize progress against the annual deductibles. Lot of words, little data on most pages.

Benefits at a glance. I love that I can access my benefits at one click. It is really convenient to have my claims info within easy reach and my card numbers without having my physical card with me. It has already come in handy a few times!

‘Find a PCP’ journey in app - accurate?. The app continues to offer “Find a PCP” journey. I have several claims that show I have a PCP. Is this saying that I am not allowed to use my current PCP? Do I need to find a new one? Can this be deleted and/ or completed so it stops showing up?

Multi-Factor Authentication doesn’t work. I’ve verified both my phone number and email address for MFA, and it doesn’t let me pass that screen. I’ve even closed out the app and logged back in to try it again, with the same result. I just downloaded the app this morning.

Confusing navigation. Confusing navigation. It seems every screen requires your acceptance for something. After several months, still can’t access my HSA.

Limited platform compatibility. I don’t understand why developers only make their app for one platform. This app is totally useless on iPad. You get a tiny little iPhone like screen on the iPad. If apple wants to do good with app restrictions, make the developers make them available for all platforms. It is not rocket science using Xcode

Worse app I ever use. It is extremely difficult to use, the login experience is awful, if you not logging in for a couple of weeks, you have to re login in from web site, every time to time the Face ID is disabled, find information inside the app is almost impossible, doesn’t load the information about doctors or pharmacies near, to see the claims takes a life to load

Issues with 2 factor auth. I’ve tried numerous times to get this app running on my phone. Two factor authentication is required but I can never get to the page to set it up! And I’m also now unable to access my information in the old app. Fix the bugs!

Poor support for subscribers. If you use Safari or the iPhone app version, you will not be able to see your benefits or plan progress online or in the app. You will need to download EOB’s which will have non consecutive amounts shown towards your OOP maximum and if you call support, they will not know why you are shown as both having coverage and not having coverage. They would like subscribers to go paperless, but the app cannot be trusted to give information that was not an issue last year.

Issues. App has multiple issues and bugs and is confusing to navigate and not able to get to info needed to make changes

Broken. Half of the app’s features flat out don’t work. Most of the time it’s just loading a webpage, that you have to log into again, and again.

Can’t pay premium. Despite the app description that says premiums can be paid from the app, there is apparently no way to do so. No payment tab or instructions of any kind. How could this app have been released without such basic functionality?

Health and Benefits. Really nice app. I can even connect with Apple Health to track my steps and do health activities. Pretty cool and unexpected.

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Never able to sign in. I’ve tried and tried to sign in have not been able to even once. Just keeps giving errors

18,000 step factor authentication doesn’t work. I’ve verified my email and cell phone four times and cannot get past it.

Doesn’t work. This app doesn’t work for me.

Highmark. Not 1 customer’s service representative could not get done what I needed after 7 attempts. A prior authorization is needed for a pain medication that I needed after hip replacement. Would never recommend Highmark.

Doesn’t work. Won’t even load the login screen

Horrible app and insurance.. Not user friendly and the app doesn’t work 90% of the time!!!!! The coverage used to be good but now it’s terrible!!!

Cannot log in. Every time I try to log in it says I have to create a new password. I have not been able to log on to the app after creating several new passwords.

So very broken. It’s kind of shocking how poorly done this app is. Everything is broken and/or a UX disaster.

iPad screen is small. not feeling this app is there one for ipads

Not good experience using the app. Activities completed still show as incomplete. No easy to navigate to see prior authorizations. Chat functionality does not work.

So much worse than well 360 stand alone. Now that We’ll 360 has moved to my Highmark it is practically unusable.

Hate it! The other app was more user friendly!!!!. !!!

Poor effort. What college idiot came up with this app !?!?! Wow , amazed at how stupid these people think we are and the real cost info we want and all the stupid frills on how to run our lives

Doesn’t work. Can’t even log into this new app. It says the address is invalid. My antivirus also blocks it because it is an unsafe site. The old app didn’t work great either, I most always had to log on with a browser.

Missing ID Card. Please add our digital ID cards and the ability to fax and email them from the app.

Log in with Face ID. Face ID activated but… does not seem to function for the log in step.

New app is horrible!. I downloaded this app,because the old one said I need the new version.I now get a iPhone app for my iPad! Please fix it back!

Terrible. Just terrible. Not intuitive at all. The interface with Express Scripts is particularly awful.

Bizarre how slow this app is. Is it broken or is it suppose to work like this? Almost impossible to use. Seems to well designed! Just doesn’t work at all.

Awesome integration of my health & my insurance!. What a great app! ⭐️⭐️⭐️Love the gaming nature that really works at keeping me coming back to work on my health. Great app! ⭐️⭐️⭐️

Not easy. Lots of disconnects within the app and error messages

Works. Works good

Does not work to update communication preferences. Have tried multiple times to save, to no avail. Contacted Highmark numerous times & received the same steps that don’t work and there’s no way to respond to message.

Needs access to Apple Wallet. The app is ok. It would be better if the insurance cards could be added to the Apple wallet.

Bad. They send you text messages that you have a message waiting, but then the app does not make a parent that there is a message center in which that message will be waiting for you.

Worthless!. Where are my EOB’s? This app provides virtually no useful information and MUCH less than the website. Blue Cross better get used to LOTS of phone because I can’t find anything I need on it.

Not ready for roll out!. If you are going to send multiple emails to let me know about your great new app, get it functioning fully first! Slow to load, info not populated yet (such as claims, none showing but there are recent ones).

Garbage. Can’t login. Attempts to verify with phone number or email never work. Don’t use this app

Couldn’t log in. The app isn’t ready for prime time. When I went to login, it didn’t bring up the keyboard so that I could input my name and password.

Can’t get past two step authentification. Trying to login to the new app. Two step verification needed. Verify phone number, asked to click save, doesn’t move off that screen. Frustrated.

Needs optimization. You guys need to optimize this app all it does is freeze up and crash

Never works. I always get an error message when trying to use the app.

Good & Not So Good. Experience it well done but details are lacking. Error messages regularly occur with no explanation. Buttons don’t work. It clocks for extended periods of time. It just doesn’t seem ready for prime time usage.

Cant even log in. So when I try to log in, the page will not load. It would be nice to be able to use the app

Loads forever. This is trash. The app never loads.

Poorly thought out. I sure hope this app gets a big makeover before they retire their original app!

Need an iPad version. The old Highmark app had an iPad version.

Copy of card. Very difficult to navigate for basic info.

MyHighmark. Horrible Impossible to login or view any information

App won’t open. App won’t open, won’t load.

Duplication. Same app as High Mark app. It just wants you give more personal info. Not worth the time in my opinion.

Highmark. Terrible app. Slow and constant reloading.

The most laggy app ever. Yes a bit of an exaggeration but the app needs to be streamlined and refined to make it much faster and simpler.

Absolute garbage…. …like most insurer apps. All I want is an ID Card; why so hard?

Never works. I downloaded the app as soon as it came out and I have yet to be able to get in it. I get a message saying that they are currently working on the site.

App says to go to website. They updated the app and now it just says to use the website instead…. Really?

Buggy. The app is not user friendly. Many links don’t work. It’s confusing and buggy.

Enable the card to be saved to Wallet!. Hard to believe that this app does not enable the insurance card to be saved to Apple Wallet.

What even is this??. I already have a Highmark app that functions flawlessly. This one feels like phishing

Buggy, lags. Unusable app. Log in lags on set-up. Reset password multiple times to attempt to log in. After verifying identity, app takes me back to page to reset password over and over again. Useless app