My Highmark App App Reviews

Uneasy to keep track. Very uneasy to navigate and keep tracks of what your copays are and even after paying what you owe, still showing you owe the same exact already paid off! Contacting HighMark customer services is so long that you gonna spend the whole day waiting to get someone to talk to! Necessary improvements need to be done!

Excellent App and a HUGE improvement. Nice to have everything in one place and so far, all functionality works perfectly. Also nice to have a health journey with meaningful value-added tips. Well done Highmark!

Can’t do basic functions. Basic functions are not available in the app. Things as simple as updating your email address are missing yet there’s all kinds of useless nonsense like badges, activities and other propaganda. Really missed the boat. Had to call, spent 45 minutes on the phone to be told they have to delete my account to change the email but need to send me a snail mail letter first. Crazy. Focus on basic functions and not the nonsense.

Partial and Misleading Benefit Information. Do not use this app to look up your benefits. It does not have information about every service. It has a small list. It has a link to a benefit book that also does not provide benefit information. If you want to know how much a service will be covered, you will not find the answer here. Various benefit levels and dollar amounts are missing.

Freezes up continuously. The original version worked very well the updated version locks up requiring you to log in multiple times, once you thing you are getting somewhere it freezes which causes you to start the entire process all over again. I have removed and reinstalled the app several times with the same result. I still need medical care I guess I’ll attempt to use my laptop.

Too slow. I wanted to join the fitness challenges and healthy eating tips but the app is just too slow to load. Plus you have to log in EVERY TIME you leave the app which is really inconvenient for a lifestyle app that you’ll be switching back and forth between. Also the interface isn’t great. Hopefully not highmark’s masked scheme to get all your personal info (there is a long survey where it asks you to agree to let highmark send your info to medical providers) and then leave you hanging! That’s just what it seemed like to me. Sorry, guys, do better!

A Joke Of An App. Every single time I try and log-in, I’m informed my password is wrong. Then, I try to reset it but before that happens highmark must verify my identity. Once that finally happens (emails are never sent, always opt for a text message) and I change my password, it still gets rejected. This happens as a continuous cycle until either a)I give up, or b) the website encounters an ‘unknown error’. Save your time and call the member benefits # on the reverse side of ID card.

Awful UI Terrible AI Chat. Quite possibly the most useless app. Chat features have terrible design can’t read chat messages without pre-populated answers covering question. Symptom checker tells you to call 911 because basic symptoms align with “emergency scenarios”. Search for providers produces useless results not in the area. Chatbot can’t even comprehend basic questions and instead gives canned responses. Loading times are terrible on an iPhone 14Pro. This app feels like it was a website and they did an awful job converting to mobile app. This is bad at best, and even dangerous given that people who need medical care have to navigate a clunky non user friendly UI and can’t get help when they need it. DO BETTER — THIS IS HEALTHCARE NOT TOY SHOPPING.

Useless App & Disappointed.. i am young and am technically savvy. for anyone that is not, i warn you this app is nothing but frustrating. i hoping Highmark 4/1. needed my ID info asap rather than waiting for card to come in mail. any form of contact to member services takes you through a lengthy process before getting an actual person. once i had my ID, i downloaded this app. couldn’t get logged in. called again, agent said it was happening to others and they would notify me when it was fixed. this was Tuesday. today is Saturday and thought i’d try it. no one contacted me. it worked . but this was a terrible first impression as a new member, (formerly a UPMC member). i needed to search for providers and determine costs. well, you search a name or facility or specialty….and it doesn’t give you anything useful! the results were well out of my area. i had already confirmed that certain local providers took my plan via phone earlier in the week. but none of them come up as results. i tried looking for a couple specialists, tried different filters and sorting, and again, nothing local. but that is incorrect. simply infuriating. overall the app gives VERY limited information in general. i honestly am not sure why anyone want it? i have a $500 premium and for this? an incompetent app and impossible to get through on the phone? the upmc app amd phone line were superb. Highmark-what a joke.

Benefits at a glance. I love that I can access my benefits at one click. It is really convenient to have my claims info within easy reach and my card numbers without having my physical card with me. It has already come in handy a few times!

This newest app is very frustrating. I really liked the app before the change to this newest version. It constantly says my biometrics have expired and logging back in every time has shown to be a big pain. I don’t understand why this is happening and keep thinking it’s just a flaw in the system that will be fixed soon but it’s been going on for literally months now. Even when I do get logged in, It’s difficult for me to see the amount my family has paid toward our family deductible and switching from one screen to another, for example requesting a new card because my son lost his is also not an easy task. I consider myself pretty tech savvy so I feel very sorry for anyone that normally struggles with apps and navigating sites on the web.

Convenience healthcare at your fingertips. Everything you need in one place. Insurance cards, virtual care, nurse triage and physician care line all in once place. Need a Dr. and a possible script? They've got you covered on the app! Wellness needs- they are there... Health coaching... Gotcha covered! Top notch service all the way around.

New app, lots of tech glitches, and seems focused on sharing user data. This new app might be a good concept, but it’s rollout is very rocky. Login attempts fail often, then, suddenly, seem to work. Once in the app, Highmark seems very focused on accessing and sharing PHI, showing users long and confusing policies requesting agreement. App requires re-authorization every time the app is updated, which is annoying. And the most important/useful info for consumers (insurance coverage and claims info) seems secondary and initially hard to find. Visibility of the “See your card” ID page is impossible. Probably about 6-point type or smaller.

Flawed. The app and customer service is flawed. The written responses in the app are so poorly written that I hope it’s AI. Using the app for the support function is basically pointless and a major time waster. Customer service is lacking. I could hear kids in the background during the entire call, which made it hard to hear. Along with that, the call was of little help. I was able to figure out the information I needed on my own later on. The app is functional, but there is room for improvement.

Cant even log in. So when I try to log in, the page will not load. It would be nice to be able to use the app

App is useless. I spent hours trying to find my benefits coverage and plan info. I needed to understand some of my claims and my coverage. This app is useless, except if you want to log on and do a health journey or something. There is no way for you to get the information you need. Everything is contradictory even when it comes to members and dependants, it’s ridiculous. There’s no way to figure it out. All I know is that I’m out of pocket for a lot of money that I’ve never been before, the website, and even if you call and you can’t get the same answer. I don’t think they have the information correct something is not right and way off.

Can’t even log in.. Normally don’t do reviews but I was excited to have an app that might make everything more streamlined, including finding in-network providers. Unfortunately, I can’t even get passed the log in page after literally just registering. Frustrating. Would have thought such a large company would have had a better, user friendly app. Health insurance is complicated enough, logging into an app should not be.

Brilliant idea, horrible implementation. An example: I can see my medical claims, but not the prescription claims. When I go to that different section (why make it easy) it is full of broken links and ‘I can’t find that’ messages. This is the improved app…. Nuff said. ******updated Info below******* In response to my comment the app developer requested that I contact support to help them understand the issue. I tried that first but as I am not living in the eastern timezone, your support people are closed every time I am able to call. If you want to support the app you need to offer support when your users are using the app, which is outside of normal business hours.

UX Major Problem. If you search for specialists, you can get a list. At the bottom of the page there’s a download button. Once selected, the app gives you a PDF that you canNOT download. Why let the app create a pdf the user can’t use? It’s almost like this site it meant to be used on a computer only, and not on a phone OR iPad.

You'll likely die before getting the app setup. They have a sound strategy for making money. Make the app so difficult to use, you'll pay out of pocket to get health care when you really need it. Setup took about 30min because it takes you to their webpage and doesn't link back to the app after login. They have their own telehealth and no longer cover anyone else? That's a terrible sign.

Can’t afford to pay your copayments. Recently I spent 20,000 of my own money on my teeth however due to chemotherapy and radiation my teeth have deteriorated. I need dentures. I also paid for my own transportation, housing and food because the cancer institute were I live is really not qualified to treat me or the stage of cancer I have I drove 10 times 8 hours away to Sloan Kettering in Manhattan. Recently I had a mammogram turned down I lived in a cancer cluster for 20 years and had not had one since I was 40is

You can’t even login. This app is super frustrating. The login does not work. It forced me to put my member ID and information in to login for the first time, which I did and then I selected to use biometrics to login going forward. Just tried to login with my biometrics and it says it’s expired? Tried to login regular with my login and password, and it says it’s in invalid. How are you supposed to use an app you can’t even log into?? Clearly, this app was not ready to launch. Smh Waste of my time.

Old app was better. They updated and now it’s sooo glitchy. I’ve wrote messages to support just to have them unanswered, and gives me an error when I try to open my inbox. The payment tab doesn’t work for some reason for the past couple months, which is annoying because I’ve paid that way all year. I don’t have time to log into my computer every time I need to pay, I get chemotherapy, radiation, and I work. Really makes me feel like my info isn’t safe using this app? Very irritating.

Worse app I ever use. It is extremely difficult to use, the login experience is awful, if you not logging in for a couple of weeks, you have to re login in from web site, every time to time the Face ID is disabled, find information inside the app is almost impossible, doesn’t load the information about doctors or pharmacies near, to see the claims takes a life to load

Customer service is horrendous. Calling BCBS is an awful customer experience. Each time you call, you have to listen to 3 minutes of legal stuff before you even get to the menu. Then, they ask you to say your member ID but their AI model is too stupid to understand what you’re saying. Instead of transferring you to a real person, it just hangs up. No words can can describe how frustrating this is

Highmark App is close to useless.. Highmark switched to a new app. You cannot submit claims. It is terribly difficult to navigate. If you want to pay online the user agreement contains terms that NO ONE IN THEIR RIGHT MIND SHOULD ACCEPT. It does allow you to see your card though. Otherwise, a company the size of Highmark should be ashamed of this (unless they designed it to be this way, hoping many will give up on using it, and thus miss out on benefits)

Glitchy in areas. Two factor authentication with email gives an error. Messaging when paying bills says paid in full at the top of the page, but scroll just a bit and an outstanding invoice is listed.

Codes make no sense to actual humans. This app effectively shows me gibberish, with ‘explanations’ that simply repeat the gibberish. Worthless app; leaves my uninformed after wasting my time to sign up, get in, and peruse the available text. This simply reflects related worthless paper invoices. Bad info is bad info - whether you make it available digitally or hard copy. When billing a patient, the descriptions should be written in a way a non-medical human (e.g., the people you are demanding payment from) can recognize what medical service they need to pay for, so they can agree with confidence that they did receive that service and so are ok paying for it. My invoices are effectively gibberish. And when a patient - me - is confronted with literally dozens of documents from multiple providers for one single health event and being asked to pay thousands of dollars cumulatively across them, it should be unacceptable to all billers that I can’t understand what I’m being asked to pay for. I’d rate this a zero if I could. I came here hoping for help to understand the vast wad of medical invoices I have on my desk and it completely wasted my time. Plus I can’t pay here - would make much more sense to show an understandable invoice with a button giving me the immediate opportunity to pay it.

Too problematic. I like spending a lot of time trying to set up an appointment going through 15 different pages in the app to make it happen. Then the app decides it wants to log me out and doesn’t save my place. That’s a lot of fun. Especially when it does that repeatedly. Now I’ve spent over half an hour just to create a single appointment because the app keeps kicking me out. Then the icing on the cake is after I set up my appointment, it doesn’t show up on the home screen. Where are the appointments kept? You would think that would be something that would show on the main page. You know: an upcoming appointment is pretty important. why do you have to hide it?

Not all features work. This would be a great update to the Highmark App if it allowed you to pay your premium. There is an area to tap on but it does not respond. Perhaps they are still working out the bugs.

So far almost useless. I just chose Highmark as my Medicare advantage plan. Beginning to believe it might be a bad choice at least as far as this app is concerned. I can’t access certain benefits, getting “timed out” messages? I sent a message from the app four days ago and still no response, why even have that option? In fact why even have the app when the response to most things is…call customer service. A company as large as Highmark should be able to run a useful app.

Why change something that worked perfectly???. I really don’t understand why you changed your app and now it is virtually impossible to find what you are looking for. It is extremely frustrating and irritating when companies all of a sudden make changes and expect everyone to follow along no problem even though they made it less user friendly than the last version…leave well enough alone! If I could give it zero stars I would!

A Childish App. What a horrible app. Everything is confined to a small window that you can’t change. Put the screen of an iPhone 12 in the middle of an iPad and that’s what you get. Have fun trying to fit anything more than a few legible sentences on the screen. Had to be some programmer either younger than 10 or older than 70 that wrote this program. Just a complete joke.

Payment button doesn’t work. I’ve been trying to set up auto pay for over a month now. The payment button on the app doesn’t appear to work on Apple products so I dug out my old laptop. I go to website to set up auto pay and it asks me for my Billing ID number (which is supposed to be on the bill I never received). Try hitting the chat button and I get “Mark the chatbot” which is as useless as me explaining my issue to the dog. “Mark” says it will connect me with customer service…… crickets

It’s ok. So for some reason you can’t see what claims have been made on the new app! You can see it on the old one so I have just been using the old one since this new one isn’t really showing me much at all

Absolutely Failed. You had an app, it worked flawlessly… Never had an issue. So you decide to update it and force everybody to download this one. It doesn’t let you log on… When you utilize all the resources to reset your password it tells you your account is locked out… When clearly it’s something on your end because if you read any of these reviews it’s a problem. You have made no attempt to fix it… so don’t kid yourself, no way this is a 4.6 star app anymore.

Tech issues consistent with no option to report. This app has consistent tactical issues over several months. Despite having this app up-to-date and having the most recent iOS software updates, the issue has persisted overtime. What makes this very problematic is that there is no technical support option within the application. The only recourse is to report directly through the Apple Store. One star.

Can’t pay bill. I have been having this issue for weeks. I just deleted the app and redownloaded it and I still cannot click on “eBill payments and invoices” under “Pay your premium.” Tapping it does not do anything. I sent a chat about this last week and haven’t received a call or message from anyone yet. When I try to pay on the website, I can log in without issue, but when I go to pay the bill and reenter my password it says my “password is incorrect” ??? Calling was no help either because I could not get ahold of any live person. This app, member services, and their website are a MESS.

Garbage app. Devs must be college kids or are completely lost at providing a basic platform to manage your plan. You can’t even click on “eBills Payments and Invoices” on the home screen. To pay my bill, I have to open up the AI chat bot and ask for a link to pay my bill. How more inconveniently can you take $800/month from me? If you’re reading this and you work at Highmark, you should be let go.

Great resource. Just started with Highmark Jan 1 and I am loving the information available on the app. I verified that our current PCP and specialists are in network and checked to make sure my family’s medications are all on formulary. The app is intuitive and very user friendly.

Awful. The app is difficult to navigate. Doesn’t show information correctly. It’s unhelpful trying to find providers and coverage. The AI chatbot is a joke that’s never able to assist. It’s the 21st century, it should be easier to access health insurance information and it should be done so with the layman in mind. Everyone knows the companies are making bank off our premiums, we should at least be able to find information we need

Don’t recommend. I have a policy for my 3 year old… the purpose of the app and automated system is to be the simplest, easy way for users to activate cards and make payments. This is my assumption! The phone was worthless because “ the user is underage” the app is worthless because “ the user is underage”… common sense says if the only person on the policy is underage someone OF AGE would be attempting to register the account and make payments… not the 3 year old right! So, not only is there not a work around to use the app on my sons behalf but, I have to call every month just to make a payment instead of a quick click of a button making a payment through the app or online… Useless at its best! I’m shopping for a new policy. Do better! Fix your policy!

Chat support was horrible!. The chat support ended our chat without finishing or even saying goodbye or acknowledging that the chat was going to be over! That is extremely rude! There isn’t an option to go back to the original chat. They have the power to end chat without your knowledge. Then you have to start your conversation all over again with another chat support team member. I feel that is extremely rude and time consuming! There is no option in the app to write a review of the agent after the chat with support. I Believe it is important and it needs to change. We as a customer should be able to leave a review after each call.

No payment link. There is access to a lot of useful information, but mostly I use the app for paying my premium; I have found that the payment link is inoperative, so in order to get a working link to “e-bill”, I had go through the chatbot. Frustrating! I even deleted and reloaded the app, but problem remains.

Purpose?/Difficult to use. Highmark has been sending me messages via text which redirected me to create an account online, after creating an account i was then redirected to this app. I downloaded the app and was then directed to create another login using my member ID which i put in 3 or 4 times. I created a login and after 3 failed attempts (due to the app) and scrolling through the prompts 5 times i was able to login to which i still don’t see a message from Highmark. This was a big waste a time, hope someone finds this review helpful

Stop asking if I like an app I just started using. I’ve had this app open literally 5 minutes and it’s asked me twice if I’m enjoying the app. And so far, no I’m not. It was a nightmare to get my login credentials sorted out to be able to log in in the first place, then seconds into beginning to look around it asks if I’m enjoying the app wanting a review which I disregarded. Then a minute or 2 later it pesters me again about it so here it is. No im not enjoying the app, nor am I enjoying being hounded for a review of an app I literally just opened, so far it seems hard to navigate, especially when it won’t stop with the “enjoying this app” shenanigans. That being said, any Highmark person I’ve spoken with on the phone has been fantastic!

Just another app to gather data to sell. I've been using the app since they released it. I have not received an explanation of benefits since last September. However I have gotten numerous requests to join the "Highmark community" and sign the online document to allow them to sell my data. Considering I have to not monitor my identity from the data breach last year could you just not keep growing your illegal data farms?

Very Difficult to Navigate. I can easily access my information and specific dates of service and benefit information but can not go back to main menu because there is now just a small window but no “back button” so I can return to previous page. Instead I have to go completely out to log in again and start over ………. Explain please

Poor support for subscribers. If you use Safari or the iPhone app version, you will not be able to see your benefits or plan progress online or in the app. You will need to download EOB’s which will have non consecutive amounts shown towards your OOP maximum and if you call support, they will not know why you are shown as both having coverage and not having coverage. They would like subscribers to go paperless, but the app cannot be trusted to give information that was not an issue last year.

This app/data entry is trash. I have been calling up to 15 different doctors down the list of almost 3 pages worth in their “care providers in your area”. The first couple of calls had doctors phone lines and addresses mismatched to the wrong practice. I had to verify with more then 3 offices that this person Does not work here. Even though it’s on their site. And some numbers are not written in full, so I may have just used google for everything g because that gave me more clarity than this app has. Really disappointing 🙃🙃🙃

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Took forever. Took me so many attempts just to register! Would not let me log in! Kept saying “error” and had to close out app, reopen it probably 20 times before it actually took my log in information

App changes. I used to be able to download an EOB from the app to my phone and I no longer do that with the upgrade. Feature needs to return. Also, there should be a way for my insurance card to be added to my Apple wallet. Another issue is the Face ID is not working because of the two verification being sent.

Downgrade from former app. This seems to be a downgrade from the former app. It isn’t as user friendly. I can’t find anywhere to filter claims. I can’t figure out how to view any eobs… is that feature gone? It also crashes frequently.

Needs a lot of work. This app has potential, but this new MyHighmark system needs a lot of work. It says I don’t have coverage when I definitely do, and provides no way to view my EOBs or prior authorizations. The old website was less streamlined but at least it was reliable and had what I needed.

Nice new app. Definitely a step up from the previous website. Looks modern and has lots of health info that I wasn’t expecting.

None. I like the information it provides but is increasingly hard to enter. Numerous times it has rejected user name and passwords. I had it set up for biometrics only to tell me it expired. I even spent at least an hours on the phone with support who had trouble getting into it and changing passwords numerous times themselves. I was at the point of wondering if was legit.

Easy and convenient. Love the app. I always have my information with me.

Not Helpful. This app is trash. Nothing about the app is user friendly. There is 0 insight as to where to can find additional information about copays and/or other things you are being billed for. The AI Chatbot is useless. It seems this app is designed to tell you what to spend your money on, but not how you are going to be charged.

The most user unfriendly app I’ve ever used.. The most user unfriendly app I’ve ever used. I tried to file a claim by mailing it in. They claim it was lost, and told me I had to file it using the app. I ended up paying the bill out of pocket, because it’s impossible to do on the app, and member services says this is the only way to do it.

New app is garbage.. You told me that you were sunsetting my current Highmark app and to download this new app. Same boss, different head! You should fire your I.T. department and start from scratch. The app doesn’t work well. With all of the money you are raking in, I guess I expected more. We all deserve better than this.

Don’t give this low brow app a star. This company is capable of providing exact information on your account, spending, and actual help to get every advantage out of the service you pay for. They do not even try and that should tell you everything you need to know about “Highmark”

Unusable. Took 20 minutes to log in because it kept displaying error codes. Finally got in but every time I log on it takes like 3-5 minutes to load plus literally every screen in the app shows an “oops something went wrong” message. The app is totally unusable.

Need more notification control. I’d like more options to choose notifications that are available. I have them off because it’s just too much.

Can’t pay premium. Despite the app description that says premiums can be paid from the app, there is apparently no way to do so. No payment tab or instructions of any kind. How could this app have been released without such basic functionality?

Limited platform compatibility. I don’t understand why developers only make their app for one platform. This app is totally useless on iPad. You get a tiny little iPhone like screen on the iPad. If apple wants to do good with app restrictions, make the developers make them available for all platforms. It is not rocket science using Xcode

New App. Really liking My Highmark! Easy to find things, nice look & feel and just like the website.

Updates. This app needs updating keep telling to go to App Store for updates but it’s not in the App Store

Provider search is terrible. Can’t find dentist or optometrist within 50 miles. Search is slow and have to click multiple times to find the vision providers address and sometimes the address isn’t even listed.

App is basically non functional. Myself and many other users are unable to make payments in the app. Buttons don't work or you try to submit info and it times out. Seriously, we pay this much for your service and you can't even bother to build a decent web app?

Not great. The biometric option to open app never works and navigation within the app is horribly slow. App is not worth the time it takes to log on a move around within it.

Impressed. The app is easy to use and provides more than what I expected from my health insurance. Great improvement.

Irritating. The links inside the App very rarely work when you need them too. It always says “oops, something went wrong. Try again later.” So irritating when you are trying to look up information quickly or turn information in.

App Lacks A LOT!. This app is very difficult to navigate. I can’t even find my statements. Your website is the same way. They obviously don’t pay attention. I’ve complained multiple times but to no avail or support outreach.

My Highmark App. The app is so helpful. I just started using it and already it has given me info I need. Thankful for the help.

The old app was better. This new layout is a joke! Everything you would be looking for used to be right there when you open the app. Now you have to search through 10 different pages to not even find what you are looking for. If i could give it 0 stars I would.

Large font. I have large font type on my phone. I can’t see everything sometimes and there is no way to scroll or reduce to see the rest of the information within the app. Please look into this so others can get the full user experience.

Worst app ever!. You want my money, right? Then why after countless phone calls has no one been able to figure out why the payment option on both the app and the website not work?? This is going on 6 months!!!

can’t even log in. currently trying to make an account, I’ve had to change passwords 3 times already because I can’t log in. every time I try and sign in there’s an error message even though all the information is correct because I literally just made the password

Frustrating App & Web Experience. I keep receiving the “oops, there seems to have been a problem” message when trying to access basic information. Having an app that works is the minimum viable customer experience. This app has not passed that test for me. The last time I had this issue, I had to give up on the customer service line and DM Highmark via Twitter/X to reach the right people. Even the member web site is not working, and I’ve accessed it from multiple computers and devices. (Yes, I cleared browser cache, etc.) These are the basics, Highmark.

app is not functional. the button to pay your monthly premium hasn't worked for 3 updates. their ebill system is awful. why in the world would you make it this unfriendly to users for a BILL PAY feature? i’ve been trying to pay this stupid bill for half an hour.

What is going on. Not sure what is going on with this app this year. My experience on here has been the worse. My information is never updated. I had to call member services to find out how much of my deductible has been paid in. HSA account has been added and that is worse than the old app I was using. Very frustrating!

Nothing seems to work right. Face ID enabled but doesn’t work. Click on a claim and nothing comes up. Got a message from Highmark but didn’t click on the link instead went to the app signed in and have no idea what the message was about. Always a problem with this site.

App is slow and is not efficient. Requires multiple levels of sign ins just to check benefits and access to Drs.. Doesn’t allow you to view EOB unless you download a PDF for some iOS users that could be a struggle.

Working as attended. App crashes every time I try to file a claim through the app, but everything else works just fine. No hassle looking at my benefits or looking up a provider but when its time for me to finally use what I'm paying for. It's stops working. Imagine that?

Useless. You can’t really see details of anything. Cannot connect to an actual person through chat. when I think I’m getting somewhere the app force closes. Every time I call customer service they push the app. Why? It doesn’t work.

Buggy As H*ll. Tonight Login is problematic - stalls before opening login webpage. It may work tomorrow, and that’s the way of this app. The more clicks, the less likely you are to achieve your objective. The public is the second level of quality assurance testing. Website works much better.

Waste of time. I wish this wasn't the insurance that was by my company, I looked up a doctor on the app assuming it would be in network, and it wasn't, it is impossible to get a copy of my ID cards, I'm overall having a horrible experience with this app and company.

HSA. I used to be able to check my HSA balance and do everything related to that with few clicks and now they completely changed the layout and I can’t even find it. Chat bot is borderline useless and it takes forever to get help from a human.

Easy to set up and navigate!. Accessing my rewards was simplified and I am able to see resources should I need them!

Issues with 2 factor auth. I’ve tried numerous times to get this app running on my phone. Two factor authentication is required but I can never get to the page to set it up! And I’m also now unable to access my information in the old app. Fix the bugs!

Multi-Factor Authentication doesn’t work. I’ve verified both my phone number and email address for MFA, and it doesn’t let me pass that screen. I’ve even closed out the app and logged back in to try it again, with the same result. I just downloaded the app this morning.

Horrible continuity and atrocious UI. Why bother sending a text message saying theres a “new message” when you don’t even have a messages section on your app? Horrible prompting, the chat box puts too many buttons and lacks the ability to scroll back up to review what the chatbot is even asking you to answer.

Live Chat doesn’t work. In the two months that I’ve had this app, I’ve never once been able to connect with Live Chat even during normal business hours. The chat bot leaves and an agent never comes. Why offer a feature that is not actually available?

Horrible app. The app made me jump through all kinds of steps to get set up and login and now fails every time I try to login saying something went wrong. So typical for an app that has important information and is essential to do basic life things!

Terrible. Difficult and frustrating to use. Takes you in infinite circles trying to verify emails, texts and back and forth from the app to the website. Endless error messages and failed verification attempts. Useless at best

Confusing navigation. Confusing navigation. It seems every screen requires your acceptance for something. After several months, still can’t access my HSA.

Issue with current update. I’m no long able to see my card information or my current out of pocket expense. This has been the past few week. Contacted Highmark they have visibility on there system

Rarely Works!!!!. This app would be wonderful if it actually worked. 99% of the time, it freezes before I am able to access anything. Their websites and passwords are actually not much better as far as being able to access them, so I guess it is what it is.

Poor access to HSA Savings account. The way that this app allows users to access and control their HSA accounts is not well-suited for cell phones. Highmark should go back to using a separate app for this.

Customer service. Terrible. I call the number and wait on hold for over an hour and no answer. I send my question in the message service and no answer. Horrible.