MyChart App Reviews

Dr. S. DeLee and Staff. I want to Thank the Staff who are regularly courteous and attentive to a patient’s needs. I know that in the face of some situations it may appear the staff is not acting quickly. I can assure you if you ask they will do all in their power to help achieve the desired result if it is within their ability and availability. I have repeatedly been served extremely well, unusual accommodations have been made for me because I specifically have an unusual life that requires me to be away from home for months at a time. I do all I can to give them as much advance notice as possible and in turn they do all they can to get me the services I need in a timely almost immediate fashion. In all fairness it doesn’t always work or go in my favor, but that’s not for a lack of trying or effort on their part. So please be patient with them and also be forthcoming and blunt with what you need. They’re not mind readers so tell them what you want or need so they can best serve you, and let them know what kinda of time table you would like to operate within the calendar. I promise you will get better results than if you say nothing. Good Luck and Good Health to you!

Money is #1 with St Elizabeth & Too many notifications. I receive a notification a week before my visit and the first thing I am asked to do is pay for my visit. This is because St Elizabeth’s main concern is getting PAID and not the patient or my care! Then I get another notification 3 days later asking me to pay again. Then I got an email asking me to confirm my appointment which I did. But the day before I have to confirm my appointment again!!! WHY? Does anyone even read these reviews? I seriously doubt it since the review I submitted 3 years ago is still here! I am aggravated with money being the #1 concern of St Elizabeth and the constant notifications! When I was doing PT, I received multiple notifications about one PT visit. I went into MyChart and acknowledged my visit and confirmed (or so I though) but still got multiple notifications even though I took the extra stop to acknowledge my visit. I also have a notification that I need another COVID vaccine but this is not required. I got the first 3 shots and it is not required to get the fourth shot, it would be good if you could remove that notification. The app is good for checking appointments made but the notifications get ridiculous. I received 3 notifications about the change of phone numbers at the Buttermilk Pike office. All 3 in about 2 minutes.

Need better delete option. I’m having a mastectomy and it keeps telling me to get a mammogram. I already got mammograms before and need to remove that and Cant. It clogged up my patient info so that I didn’t get a call back promptly for breast biopsy Followup. I was told to come back next years by office staff because they thought I wasn’t taking tests, non compliant etc. I don’t know why but I expect it’s the computer program blocking pertinent info about a patient and clogging the system with inaccurate info. System gets bogged down and becomes confusing to everyone. There needs to be an easy way for someone to update symptoms and procedures. Having a computer network like this is essential and can save lives so I appreciate it but keep working on making it more efficient and responsive. There should also be a confidential area that requires another password and a notes area. There should be a way I can enter information without having to scroll through ten pages and then given a small box that is not bug enough for info. I would like to enter info about the previous surgeon and hospital I have gone to and there should be an easy way to do this. There should also be a security aspect to it if someone does not want a specific person to visit them in the hospital or to have access to them.

Only works for about 2 minutes. I have been trying to send a message to my doctor through MyChart for 3 days now and have had no luck using web browsers, so I thought I would try the app. It was easy to find my physician network and log in. The home page looked organized and accessible, and I was able to see a recent message from my doctor. That was the end of anything functional, though. I clicked on “Messages,” and my previous messages with doctors loaded after about 15 seconds. I clicked on “send a message,” followed the prompts to select reason and provider, and waited. A screen opened that said “message” at the top with options to “close” or go “back,” but that was it. No field opened for me type anything in, no keyboard opened to type on. So I clicked “close.” It acted like I was mid-message and gave me an option to discard or keep the message, but no matter what I did, I was never able to actually type anything. From there, nothing in the app worked. If I clicked on messages, again, it would go to messages, but it would say there was an error and give an option to “reload.” The home page wouldn’t load correctly. All content in the app was messed up from there forward. (This was, by the way, the same issue I was having on web browsers.) Technology is great, when it actually works, which is not the case for this app or MyChart.

Healthcare clearing houses. While e-healthcare has its benefits, the fact that my personal information is spread across many “covered entities” (private businesses that receive my info to do something with it, usually against me) far outweighs the benefits of it. The HIPPA law allows a great deal of this under the guise of “public safety”. I strongly disagree with this okie-doke the HIPPA law created. I also do not like how I have to electronically sign acknowledgement permissions because if I want to draw a red line through a couple of things, and initial, that I don’t want to give permission for, but don’t have a problem with the rest, I can’t do it like one could do in yesteryears. It’s either sign it as is, or don’t get the healthcare I need. With the majority of people being sheeple, my concerns are not addressed and corrected…but that don’t mean I’m incorrect about all of this. Anyone that has no problem with this stuff doesn’t precisely know how this system negatively affects them. No sane person would trade personal quality of care for general quantity of care for the general public. The e-healthcare issue trades personal quality for general quantity. It makes me not want to seek the care I need. What good does modern medical breakthrough’s do if the e-tools in place screw the person over when they seek care? They get to live a little longer, but on their knees, and not on their feet!!!

It’s come a long way but…. My Chart is a great tool and thank you for making the application available. Having said that and after spending an entire carrier in software development I suggest the application development steering committee perform a review of the usability of the application from a real end user’s view point. Find someone who has on going activity at Mary Free Bed, Trinity Health and Corewell. Once you find that person look under the “visit” tab and just try to make heads or tails out of what you are looking at. Next, conduct a review of that person’s medical history with the objective of constructing at historical timeline by using the application to focus on a specific topic. The application presents the user with a lot of information but it is very difficult to drill down into specific threads within the data so the user can research and communicate effectively with the health care providers in an accurate manner. Why do “messages” appear as events under “visit”? Why does the application keep asking me to log into Beaumont Health without giving me a chance to select my legacy health care provider (I did eventually find the “location” link on the Beaumont login page)? Again, thank you for providing the application.

Ooops!. Try again MyChart. How did this tool become so unhelpful? Scheduling your appointment online is not helpful when your only choice is a video visit that is 3 months away. In person appointments aren’t even available as far as MyChart knows. There’s no way to talk to anyone anymore because calls get placed on hold and then often don’t ever get answered. Are there so few people working now and are the schedulers actually in the doctors’ offices or is it a central call center? Getting a scheduling ticket in October, to set up an appointment in April, I didn’t try to schedule it until December. The first available appointment offered was at the end of July. Is the system back firing through this method? Smart action is to book 6 months in advance and fill up all the first six months of appointments. It used to be that only a few months were available to schedule at a time. This isn’t working. MyChart has a lot of limitations. If you are scheduling with a new doctor, they won’t be listed as a provider, so you can’t message their office to get help with the appointment. If you don’t have the time to be on hold for long periods of time, then you are stuck. I think they wanted to design this to be very interactive, but honestly, the system is so bad, that MyChart can’t make it work better. I waited 10 weeks for an MRI to look for a cracked vertebra. Tell me why this is routine. Too late to treat it after 4 weeks. That’s the system.

Great but NOT user friendly. The app is great for keeping up with my appointments, communicating with the doctor, refilling prescriptions. However, when it indicates that there is a new message, I’m not sure which message is new unless I look at the date. My inbox reflect that I have two messages. When I click on the inbox tab, nothing happens. It would be nice if when I click on it, it go straight to the new messages and the indication of “two new messages” disappears reflecting that I have read the messages. It would also be nice if there is an indication of some sort to show that there are new messages and which ones are NEW. In regards to the “to do list,” it would be ideal if I could decline the options or have a yes or no button or something to show that I don’t need to do what it’s indicating. For example, my dental office is totally different from my primary care physician and they keep telling me my dental appointment is overdue. I wish there was some way I could tell it no or not applicable. Additionally, it keeps telling me I’m overdue for an influenza shot. I have never, and will never, get one so to be able to decline or simply say “not applicable” would be great. If these minor disturbances could be fixed, it would be a five star app for me.

Missing notes. I continually experience difficulty finding information on MyLaheyChart. The latest instance was when I received an email indicating I have a “New Message in My Lahey Chart account.” I logged on to MyLaheyChart and found a note indicating I had a message from my doctor. I clicked on it, and when the Message Center screen appeared, there was an entry in the Conversation section from my doctor with the same date as the email titled “New After Visit Summary”. When I clicked on that entry, a note was displayed stating “…Please click on the visit section above and the corresponding visit date to view your after visit summary…”. I clicked on the Visits section and then clicked on the View After Visit Summary option for the most recent appointment with my doctor and, under Appointment Details it read “No notes exist for this encounter.”. At some future date, without any additional notification, the “After Visit Summary” and “Notes” finally appear on my chart. “After Visit Summary” lists the technical results of the visit. It is the “view notes” from my doctor that provide me with the relevant information that allows me to understand the results of the visit. I feel the system needs to change so it will send out email to patients advising them they have results of their visits only after the results are actually posted.

Multiple MyChart records. I have 5 MyCharts and it is very annoying that there is not more agreement with the information. None of the medication records agree and i have no idea how these are maintained as scripts are written by physicians from different networks. Even more frustrating is the inability for the patient to notify MyChart of misinformation. Patients need a venue to alert MyChart of wrong or outdated information- since this is a reference health care providers-and others use about patient care. For example, there had been a notation i was on insulin. No provider has ever prescribed insulin, which is a significant notation and one i do not need my insurance companies seizing. Additionally, i had one notation stating i was with stage 3 and stage 4 CKD… which is it? My PCP intervened to correct these two errors but why cant i bring this to the attention of MyChart? This is an important tool for communication and i use my option to message my providers with questions or updates but this needs to be kept current and all records need to be shared currently- or what is the value? If domeone weee to contact me i would be happy to discuss this towards improvements to make this a better tool for all parties.

App. This app has helped to keep me informed about test results and information on what medication I need to get updated for refills also you can see upcoming appointments. One thing I have also noticed is that the doctor’s office uses this as a wall to slow feed information to me about medical treatment questions. In the past I would call in they would pass any message to the proper person to handle the questions. With this app they want 48 hours to respond and a lot of the time this process causes more questions than answers because there is no one calling you to make sure they are properly understanding the question or questions because the app allows them to hide behind the wall of the app and answer when they feel like it. It’s like passing information through a crack in a wall and it makes you feel like your talking to an automated system with very generic responses I believe this app makes them lazy and gives them more freedom to put you off. If your use to talking to people in your doctors office this app may change the relationship you have with your doctor and his or her staff. I definitely believe this app is better for the doctors office than it is for the patient. Good luck

I believe. That the doctors should be n sections with the medication they give u like not the meds everywhere and that you could write to your doctor on you concern or if you need them earlier you could talk to them and I belivie that the dates should be updated like the news ones pop up and not something old the old shouldn’t pop and the alert is late all the time needs to be quicker so I could get a earlier appointment it lets me know and hour late there need to be more information on there like explaining the test lab or anything I believe we should have notes on everything bout what happen into our lives n what the doctors said and put medication and anything possible we should access to because it our lives we should have access to those’d types of things instead of explaining why it our bodies it about us and I believe we should have more access to those things I believe we do need that definitely and we don’t need to explain why we need them this is a free country so like you gotta update us a lil more n reorganized the whole chart and a better way and more information just easier for some people that might not understand what yous are saying be specific thank you hope you I never wrote Consider what I’m saying and please change the chart

Overall excellent except for AARP Medicare from United HealthCare tracking.. While it is UHC’s change of processing claims office with new Group number and Health ID, it is the same insurance as all year except the Medicare UHC card had old processing off info. So, chaos happened when using only UHC card I had as they had not sent out the new cards yet and did not tell me or the doctors that the old processing office was no longer sending the claims along to the new office, the old UHC Provider processor was just deleting the claims! When I first got bills and saw on MyChart no coverage and called my customer service number, UHC customer service could not even find the claims! Many calls of two or more a week, most claims are found at new processing office after re-submit an email to the new POBox etc. and although the doctors “bill collectors” say this is on hold, in que for processing at new office for what MyChart say is way past due…. MyChart still says not covered and I need to pay—-inaccurately! This is causing me anxiety no matter how many times I call the doctors’ billing office and am reassured it is still processing and UHC says all claims have been paid! While it is UHC’s slow new processing problem, I would MyChart to correctly reflect what the doctor’s bill collectors say is the real status…re-submitted and processing with corrected insurance coverage office.

Almost perfect.. 02 Jul 2023 I have been using the MyChart app from Epic for over 10 years and it has been great at providing the information I need in the spectrum of health services that I am provided with. There are a few things that the app / providers need to perfect MyChart however for it to be up in the five star range. 1. You need to enable the saving of all records regardless of type by the patient user as a PDF file. Having to take scrolling screen shots and save them so they can be opened into an image to PDF converter is a real pain. Safari already allows PDF saving of browser windows, MyChart needs to do the same. 2. Lab results, Practitioner Summaries and Notes, Radiology reports, surgery procedure notes and summaries need the ability for the patient to email them to primary and other secondary providers without having to go through the hoops in Item 1 and then emailing them. 20 Jul 2023: Received reply from Epic. I have used the Web site instead for Item 1; but, it will be more convenient from the app. Will update when that happens. The emailing is an isdue however that currently is only addressed by downloading a PDF the uploading on other providers portals rather than directly from MyChart. I find myself constantly having to do this because providers do not update secondary providers and visa versa. I feel like a mouse on an exercise wheel having go do the work that providers should be doing.

“We could not log you in right now. Please try again.”. Sudden inability to login and it has nothing to do with my login credentials. I’m using an iPhone 12 ProMax. Currently updated. What the heck is going on? I’ve already talked to IT managers at Kootenai and they all say it’s on your end, so don’t deflect. They disclosed that a huge influx of users are all having similar issues following Epic’s last update. The MyChart app, in its current form, is inaccessible, hence, unequivocally useless. Keep in mind that you’re messing with peoples’ medical info and fundamental ability to set appointments and fill prescriptions — so you need get this fixed right away. Error: “We could not log you in right now. Please try again.” Over and over in perpetuity. And if it does let you in (it did 2-3 times in the beginning, but now there is Zero access) there’s a constant reload prompt because half the timeline data and files are missing. I’ve already deleted and reinstalled the app directly from Kootenai’s web portal AND Apple’s App Store on my iPhone, so don’t bother telling me to do that. I have also soft and hard reset my phone at no avail. Yes, I can log into the website, but what’s the point of the app if that’s my only access? To sum things up, it’s your ridiculous, substandard app that is so bugged out and glitched that it doesn’t work. Honestly, I don’t trust my data on the app, and trust me when I say that I’ll be taking this to my next board meeting at Kootenai.

Easy access to all my family’s critical health information. I love how easy it is to access my family’s critical medical information like lab results, MRI & X-ray findings, upcoming scheduled appointments, previous visits with our doctors, medication lists, request refills for our medications if unable to get to the pharmacy, viewing doctor’s after visits reports & follow-up notes (we can print hard copies for our children’s medical records for their special education files at their schools; “They” can’t claim “They” didn’t know!), and doctor’s letters for excused absence from school/work due to appointments or ER visits. You can also request to schedule appointments through the app, and connect via Telehealth/Zoom doctor appointments, too. However, my absolute most favorite element of this application, and in my opinion the genius idea behind this application’s creation, contacting your healthcare providers with the utmost of ease, and getting a response from them, their team or office generally the same day or within 24 hours! Then being able to print that response in a hard copy for our children’s health records, again for school, is the absolute best thing I could ever have asked for in a medical application! What more could you want from this application?

Not very user friendly. I don’t think that the app let’s you reference your meds and doctors and note and appointments …flipping between information sources so you can communicate with your doctor about appointments and meds in notes. You should be able to at least reference before going into notes so you can make sure you have the information you need to communicate with your physician without leaving notes and then having to start over when you go back into your notes. Also it would be helpful to have a way to sort information by Dr. so you can see what your kidney doctor has to say versus looking up something about your migraines. And just be able to sort information by date or last hospital visits or hospital visit by date or doctor visit by date (or range) [I think you get my idea] There are so many things you can do to make it easier and more user friendly and as a larger business you have and should provide the best possible app. This seems so wimpy and half heartedly done. As if it was not important enough to do it right. And if a health care provider does care about how it does things then how will it do other things…will they do other things half hearty as well? That just doesn’t make anyone feel confident about going there for care! Please make this better 1 to make it a better platform for everyone to use & 2 so we can see the quality of the effort you put into all aspects of our care experience.

Patient. I enjoy the flexibility of being able to refill meds, schedule appointments and communicate with providers however, there are some things about MyChart that absolutely drive me bonkers! For example, Earlier yesterday, I was contacted by my doctors clinical support person at for my 11:30 am virtual visit @ 11:37 Am to do a review of my meds & purpose of that f/u visit which took about 15-20 mins. At the conclusion of the call, she indicated the doctor was seeing another pt so it would probably be another 15 -20 mins before the doctor could get to me. Then I was instructed to login & answer all of the questions that I had just answered w/ her all over again which took even longer by then the doctor was already sending me a message at 12:12pm stating that she had to move on to her other patients I was literally done with answering everything @ 12:14pm but there was absolutely nothing that I could do about it! So it was all pointless!! There should be a way for the patient to bypass the feature of ckng in if the medical professional has gone through all of the questions with you because in this situation it was clearly redundant and caused me the benefit of having the virtual visit! Please advise if this feature is available to the medical practitioner who checks to in for a virtual appointment! Thank you!

Great app!. I have been using MyChart for years now and it has been such a user friendly app that keeps multiple medical charts easily organized. It gives reminders of appointments and when vaccines or checkups are due and it automatically adds in your upcoming appointments instantly as you make them, which is so nice because you don’t have to mess with calendars or trying to remember the appointments you make over the phone. You can read your after visit notes and instructions directly from the app, so it’s great if you are out of the house and need a reminder of anything the doctor may have instructed or prescribed. It has all the addresses of the buildings that coincide with each appointment and doctor, so you can always look up where you need to be if you are going to multiple appointments or doctors. The only down side I have found with the app is attempting to make payments through the app to the provider. It is a part of the app that I know is offered, but doesn’t seem to work. Or at least I haven’t had good luck with it. I 100% recommend MyChart to everyone. Especially if you are managing more than one family member’s charts and appointments. It will save you so much time and energy!

Some things just don’t make sense. I love MyChart for myself because everything is there and easy reminders….the reason I gave it a 2 star rating is because it’s crazy how you get kicked out of your children account at age 12 and you can’t see the appointments and what you need to see it just don’t make sense 12 years old where they still living with parents and parents have to still do everything for them it’s just nonsense and crazy… and they not realizing some children has learning problems or disabilities and can’t understand it and some are 12 in age but really about 5-8 with the mind so like how do that make sense…the age should be until they 18 unless with learning problems or disabilities 21 some may need to be changed to parents can see everything permanently because some has permanent disabilities where they can’t do things on their own…this is crazy and nonsense and just makes things complicated when it really don’t have to be…also they said MyChart is to talk to dr directly if needed when they get the message they message you back or call you I NEVER get to message my kids or I drs directly and they message back it’s always the secretary why should we have to talk to secretaries about things that we only want to discuss with our drs….when things change and makes more sense I will change my rating and review but age set to 12 and parents kicked out don’t make sense and not being able to speak to your dr directly don’t make sense

Late or delayed letters. I am sick of getting messages four or five months after someone has tried to steal our information from My Chart. If the data has been compromised in February, why does it take you until September to send us a letter? Plus why is Sslf trying to monopolize the health care in Greenwood?? A monopoly of the health care doesn’t create a lower cost for the patients, it gives the provider a chance to control the cost and doesn’t help the community when it comes to health care? All we hear is get better, but their is no health programs set up for the seniors and nothing from Self or County of Greenwood for Seniors? Why?? Its like the medicine, nothing cures anything or at least it doesn’t seem to, but yet the medications just continue to rise for all?? Plus it seems those with a green card or here illegally get better healthcare than those that have worked and lived in the Community all our lives. Plus when we check in you are wanting us to sign forms but we never get a copy of what we are signing?? Are there hidden charges or something else that you truly don’t want us to see? I don’t feel that it’s my responsibility to cover a cost for a family member, or grandchildren by me or my insurance coverage? Plus it’s not my responsibility to cover someone else’s expense for any reimbursement by using what should be coming back to me, it’s not my responsibility to cover somebody without insurance or an illegal!!!

Everyone should use MyChart. I’ve worked for the U of U and I’ve also been a patient for the U of U healthcare. MyChart is the easiest, most efficient way to communicate with your provider and your healthcare team, to communicate with you. I always encouraged patients to use MyChart instead of relying on telephone calls. You see, if you don’t use MyChart and only communicate via a phone you will have greater wait times when you are expecting a result for a test, an answer to a question, or a prescription refill request. We are not allowed to leave any info on a voicemail so all you’ll get from a missed call is the name of the person calling and a callback number. With MyChart you will get your answer or results with the first correspondence. It’s secure and so easy to use. You get a text notification whenever anything new pops up so it’s hard to miss a result or response from the provider. If you rely on the phone remember that if the medical staff calls you and you don’t answer you go to the end of a very big line. It can take 2-3 days before you make it back to the front of the line. MyChart allows you practically instant access to your results. It’s a godsend for both the patients and medical staff. I highly recommend it if you want an efficient way to communicate with your provider.

Can’t get tests results.. This is the second or 3rd time that Home Health came and took my urinalysis to the local UT Health. Normally urinaylsis comes back within an hour to My Chart. Yesterday was Friday and I had the test picked up on Wednesday morning. No test results have been on My Chart but my PCP called in an antibiotic that I have told him 5 times that Macrobid does NOT work and to please call in something different. I even messaged the nurse to please ask him not to call Macrobid in. What did I get? Macrobid! I’m Iinto day 4 including the morning it was picked up. Nothing shows on My Chart no test, and no culture yet on My Chart. Why??? I have been pretty sick for 3 years now and my UTI’s are still back to back. I get other results from other tests and NO ONE calls me with results. I’ve learned to do research to read my own results. At this point and stage I’m very frustrated with this kind of practice. I got called in meds but no one told me what my urinalysis showed and or what culture came back. I just need help from my doctors. They get paid, yet here I am them telling they are looking for MS, yet not one person has told me results. I have lung disease, yet I have not had any real help from the 2 lung doctors Iveseen, so I don’t plan on returning back. Frustrated!!!

Slowly worsening information crowding on the app. Over the years, this app has become worse with overuse of recurrent messaging by the hospitals and waste of patient’s time in checking these messages. Every time you turn around, there is another message from the hospital. Most of the messages are reminders of one type or another. Most of the time the patient’s medical records in my chart are not complete and accurate. That is a deficiency of medical personnel not recording the details correctly. Other messages are for vaccinations or for other kinds of follow up suggestions just to show that the hospital is seriously watching over your health needs. But all they are doing is just sending computer generated messages. Reading them is just a waste of patient’s time. Many of these reminders are recurring and there is no option to get rid of them. They just keep crowding your medical chart. Trying to find more important information becomes harder and harder. There are several other issues with My Chart including difficulty with correcting your medication history or your past history. These are supposed to be corrected by the medical personnel, but nobody does it and the patient doesn’t have the authority to do it. It is difficult to believe that My Chart has become worse over the years instead of improving its functionality. Hoping that they will spend more time on improving the functionality before people start hating it.

Why do the early check in on the app?. What’s the point of doing the online check-in inside the app? I got notified to check in early before my appointment with my Dr. I thought, how cool! I can check in before I get to the desk and not have to go through all that when I get there. So I took the time, verified my information, my insurance, took photos front and back of insurance card, typed why I was there, answered the covid questions and submitted it. And done. Then when I got the the front desk the two receptionists said ok now that you are here we have to check you in. I said I don’t have to I’ve already done it online. There response? Doesn’t matter we still have to check you in sir. To which I responded. Then what the heck is the point of checking in early on my phone? The employees said that they don’t know. They don’t understand why they have it either or what the point of it is. Also vented about a new system that they hate and don’t understand it either. Sorry to say but when your own employees don’t understand why and the customers take the time to check in when there is absolutely no point to it. It’s kind of stupid! Whomever the decision maker is in these things obviously doesn’t understand or know how it works either.

Five Stars is Aspirational. This is the beginning of how a patient can integrate all of their medical information in one place to enable their eyes and the medical practitioners are looking at the same scheduled appointment and test results and prescriptions and written communication. The app works perfectly but user experience will vary based on how well you can fully implement its features. There is a learning curve on both ends of this thing but if you patiently (sic) (not sick) work out the details with your doctor’s office, and their referrals then you can see that all of the pieces connect. The better the staff and you acquaint yourselves with the features the more you will get out of this. Ultimately when you’ve got you’re information managed well here, you will have better access to medical care. It will save you time filling out forms, or waiting in phone jail to confirm information you can find here. You have much more control of your communication here than on a phone call, and this helps them to help you without you sitting on hold just to verify your prescription went to the correct pharmacy. 5 stars is aspirational for all who dive in and help their doctors office really use all of the features. I’ve seen great progress in 2 years time and find it to be completely reliable.

Function. I get notifications on my phone, but I can only view it when I click on the notification. If I go to find that message within myochsner its nowhere to be found. I have had this happen with appointment messages and notes/letters. I was sent information about where to go for an appointment but could not find it later on and it was not under visits/appointments. My dr decided to cancel my appointment at the last second with a voicemail saying they switched my location to 30 minutes away but sent a cancellation notification. When I went to find that message, its nowhere to be found. So I am sitting in my car 30 mins before the appointment time bc I wanted to make sure I could find where to go. I go to find the notification with the building/suite number etc. but its nowhere to be found and instead I see a cancellation notification. I go into mychart and theres no record of the appointment at all. Im in the parking lot on the phone with customer service and they see my appointment is still there in the original location. I cant find the cancellation notification within the chart and on my end, no appointment. I have also had where customer service agents can see billing messages or notes in the chart but when they walk me through where it is, theres nothing on my end.

Life Changing 5*. Until someone in my community had shared their journey with Ochsner and their ability to communicate via messages and Zoom with their doctors, I was not familiar with the app for Ochsner nor had I ever been a patient there. I’ve currently been going through fighting cancer and was not receiving care that needed in Mississippi. I downloaded the app; the world opened up. All the specialists I needed to see were right there at my fingertips suddenly as well as the ease and simplicity too schedule appointments at my desired location/time/provider. In addition I’ve since been able too experience Ochsner and if could give more than 5*, I definitely would be. I had to have an EUS done there; every single individual I encountered regardless of involved in my care directly or indirectly, they ALL showed such kindness, respect, compassion, that I’d not had this kind of care anywhere else. And I mean everyone I crossed paths with and not just on the date of my procedure but also at a whole different location where I went to see my new Ochsner oncologist at Luling and again 5* too infinity more, because everyone right down to the receptionist and the individual working at their tiny cafe was AMAZING! Thank you Ochsner for choosing employees that are obviously happy to be there doing what they do, I am quite grateful!! Keep up the great work!

Could be better. This app is great for a number of reasons besides checking test results and appointment reminders. •Through the app I can email my doctor directly, (very often they or they’re nurse will respond within a few hours so I assume the app makes that easier for them as well. •The app has a list of my meds (accurate only if you reported it accurately to the doctor) and provides an easy way to ask the doctor for a refill.•I can request an appointment from a established doctor •I can view and even pay my bill. All of these are things I can do securely through this app. It is very useful. What I CANNOT do is make notes. Currently I use this app only for check appointment times and the occasional email to the doctor. But I would use it weekly if I had the ability to make private notes. A note associated with a recent visit. Notes on possible drug benefits or side effects as I experience them. Notes on questions to as at upcoming appointments. Associating these notes with the drug or appointment or doctor directly within the app; helps keep me organized and would improve my healthcare as it makes it more likely I’ll remember details of a visit and concerns I need to bring up at the next visit.

Clunky but essential.. My Chart is an advanced component of interfacing with your providers who have Epic. As an Epic provider myself and a patient, (and someone who does some clinical information technology at work), I see the benefits from all sides. It’s probably the most advanced application to access your records out there, especially with the power of being able to have all of your Epic providers from all of your institutions where you get care in one location. It is indispensable if you want access to all of your records, and to see your results as soon as they are complete, along with access to your notes, and the ability to message your providers. The downside is that it remains really clunky. For instance, when you send a message, you have to be careful to scroll all the way to the bottom and press send as opposed to just closing the message at the top because it will disappear and not save if you do the latter. These kinds of things may unfortunately be the downside of having so many functions in one application. But hopefully, as Epic is very responsive to feedback, they will continue to improve the interface over time.

Horrible interface, poor functionality. MyChart looks juvenile and cartoonish and acts that way. The interface is just horrible and it’s not easy to find information. In addition, it doesn’t properly integrate with provider systems. This means that while my office visits show up, important medical procedures are NOT included. For example, an endoscopy or colonoscopy appointment that requires preparation. I didn’t realize this so spent a lot of time trying to confirm my appointment really existed. Further, when a doctor makes a referral and I complete that referral activity (like lab work), it continues to show up as a task to do even though it should automatically be removed once the results are reported since I stayed within the same provider system. I followed instructions to contact my provider to fix it and they tell me they can’t do anything on their end. This means what’s in MyChart is not an accurate record. To me, an inaccurate online record is almost worse than no online record at all because you have to keep checking what’s accurate and why isn’t. Finally, the billing information is also incorrect. I set up a payment plan but when I log in it keeps telling me payment is due now. I honestly can’t believe providers use this system. When I was in another healthcare system they had a different product (or maybe they created their own) and it was much better.

MyChart for the WIN!. It is unbelievable how MyChart has transformed every aspect of my medical care. My Community Health Network adopted MyChart some time ago. It has simplified communicating with my physician and their staff. Instead of filling up a doctor’s office with perfectly healthy patients who are simply there to go over test results, sickly patients and others who may need the time of the Dr. are able to be seen. Why? Because my Dr. does EVERYTHING MyChart was made for! Paperless billing, payments, questions to message your medical professional, test results, and even more than that. When I say “test results” I mean within minutes the results of any visit, whether it be outpatient surgery, office/clinic/emergency room visit, or a prescription refill via the app, the information is all available in MyChart. I rarely write a review because I’m not easily impressed with apps. This app is a must use app for medical professionals and patients alike. It has done a great service for the medical buildings by simplifying doctor/patient interactions. No need for an unnecessary “follow-up” just to go over uncomplicated results. Great job to all on your team!

Terrible Dr visit. I’m sure this will be reviewed and I will need to find a new Dr. I am going to admit this upfront, I showed up to my appointment without getting my blood work done prior to my appointment The dr seemed very agitated during my appointment that I did not have my blood work done prior to the appointment. I did get the bloodwork right after my appointment and the results were available shortly afterwards. What I am severely disappointed about is I took the time to update My Chart previous to the appointment regarding an issue with my hip and shoulder. It was apparent that the Dr wanted to rush the visit when he never mentioned any of the very important physical issues I had taken the time to update in my My Chart app, which I feel is an important part of the check in process for the appointment. I mentioned my health issue when the Dr asked me if I have any additional concerns and he seemed to determine in 3 minutes all I needed was some sort of anti inflammatory medication for 10 days and send me on my way. He never even took the time to read my input that I placed into My Chart prior to my appointment. They had no idea about the information I provided regarding my health for my appointment. All I received out of the appointment was a 10 day medication for inflammatory medication and no guidance for any ex rays or MRI. I’ve already missed one golf season and would love to be healthy to get back to playing next year.

Enjoy the access to records and communication, be careful with payments. This app is excellent for getting communication back and forth with your physician and office staff, as well as allowing you to read comments on your conditions, test results, upload shot records and other information quickly. You can schedule appointments and make adjustments as needed. The ONLY downside I’ve found is that I had a hassle with my FSA company who said paying my bill through MyChart did not give them enough information to prove that the service I received was really through a physician or their healthcare facility, and wanted me to provide a bunch of other information to them. I couldn’t, as it was an online electronic payment, there was no receipt generated for me proving it was through a medical facility, no title, address, logo or other thing that would satisfy them. So I have to resort to writing checks with the paper bill insert and they will approve that. I wish there was some way the app could have more medical info/logo or some proof that would satisfy the FSA so I could pay through the app, it would be so much more convenient. Other than this, the app is great and meets most of my needs.

couldnt be worse but seemingly mandatory. this app isn’t even working to ley me see the text im writing in the review. places dont seem to update nor get records elsewhere but of course thats not true. nobody enters it. most is misinformation based on incomplete information inputed. its only help is for a foc to write a note to you but even that is not a breeze to reply to. no idea if they get it. even vovid 19 new booster isnt listed and so no way will it let you schedule- nothing works outside narrow, unchangeable parameters. if It wnt essentslly mandatory Zi wouldnt have it. but both providers here only do communicating thru it. Ivetried to refuse, oh nou did they not like that. hateful and the app can fail if provider’s don’t actually invest time to make it accurate and timely/- actually helpful to patient —. somebody do s better app - a better mousetrap is do needed. with data entry from patient perspective would be a huge improvement so things not right can be made obvious to providers they need to fix dsta enter or whatever. its not user friendly except for maybe s foc. maybe. but I dont think they need it— the patient has to deal with it, so they need it to serve them on some level or the doctor patient relationship is damaged. does anyone really read these to improve it seriously doubt no one has said all of this way before now. fail.

MyChart is good, but.. I am so pleased for MyChart. It’s been a blessing for me to be able to talk to my doctors, scheduling appointments, checking on test results. There are some issues with it though. When reviewing my chart medications I take aren’t removed when it’s supposed to. My referrals that are completed are not removed and it causes scheduling to call and double schedule for that same test. My current Physicians are lost in the plethora of doctors who saw me once in the ER or during a hospital stay. There needs to be a current physician list then a list for previous physicians. When nurses go over our ADLs and evaluations they need to erase all the preset answers so it doesn’t look as though things are done when they haven’t. I had one that said they felt abdomen but never did, don’t leave it saying abdomen soft and normal sounds you didn’t hear my stomach so how is it normal (I have Gastroparesis and my stomach is dead it doesn’t make sounds, my intestines do and I have a feeding tube where they have to listen at and palpate) other offices and resources read this and get misleading information. I’ve been told it’s to save time but it also leads to misdiagnosis and mistakes in care. Other than those issues it is wonderful and very helpful.

MyChart UNC. With Johnston UNC it has been an excellent resource for follow up Wayne UNC it has only been proven as an excellent source for altering removing adding, copying to do, to not only their documents but other Physician medical facilities such as; Dr Osvanty ( Hip left damage Rt partial crush upper femur head to justify their fraudulent charges and claims of Severe Arthritis without providing the 3rd party access) as seen fit by person given auth. Removal or altering should be Not. Verify phone number insufficient being prevented by Wayne even after Medical Power was stated, signed only to be never placed on file allowing their altering and falsifying to gain possession of Life and health for their and Goldsboro Rehab skilled nursing to gain control of thought Financial Sustained wealth non existent. There should be a more professional and thorough way to protect one’s Life and background. This falls far from being even considered acceptable. Cape Fear Valley Hospital- After Multiple attempts, request and contacts continue to provide necessary information to assist with obtaining records, implying incorrect personal information, deny request from calls and messages, deny Medical Power Authorized Person not and never given preventing any and all immediate family members access online and in person

Confusing. I get multiple notices to go look at things sometimes I don’t know what things that actually wants me to look at. It asks for drug reactions medications whose names I don’t recognize at all but may be another version of something I have taken. The menu names are a bit vague and disorganized from my point of view,. I just paid $45 and it says I owe $45 Very hard to tell what visit whether I just paid for it already. Information can be inaccurate but I am very limited in my ability to fix it and it often changes it’s usually never fully correct which concerns me. It seems a different doctors add to the mix and are unaware of certain medication‘s. Today for instance it said I was taking both the fast acting and the slow acting version of a medication, when I’m only taking one of them. Hard and confusing and now inconsistent to print out some reports from Phone It seems like the format keeps getting redesigned so I often spend time looking for things that I used to be able to find. A lot of the links that explain the medication’s or procedures lead nowhere. It’s definitely helpful to have all information in one place, but inconsistencies at all levels and dimensions could be dangerous. Every time I look, I find something not quite right sometimes unlikely to be a problem other times it could be. I do like getting test results. Incredibly quickly as waiting for them can sometimes be quite unsettling.

The good, the bad, the ugly. I LOVE mychart. The app is very easy to use and quick to pull up needed health info at anytime. Love having the ability to read the doctor notes after every event in your health. I have found errors in some doctor notes and was able to send a message in MyChart documenting the error. I also LOVE the ability to send a message to anyone on my care team. The ugly part is when you try to schedule an appointment. Scheduling with My primary doctor work awesome, the personnel that responds to the messages is always very helpful. Trying to schedule an appointment or send questions with ANY other doctor on your care team can be very frustrating! Sending the request/message is easy, getting them to respond to the message can take days and sometimes they never respond. Most of the time they respond with “please call our office to schedule an appointment” When you call you sit on hold for at least 20 min up to 45 min. While you are on hold you will hear many advertisements about MyChart and how you can avoid sitting on hold by scheduling your appointment on the app! If they could get ALL THE STAFF trained on how to use this program, it would easily be a 5 star rating!

VERY POORLY MAINTAINED and designed. Junk. Every single version of this app has been sloppily tested and as a result deployed with a host of bugs making it always a problem for both patients and providers. Design is amateurish, support is as poor as every other manufacturer that uses cheap labor overseas, and the thing is so poorly nade and designed, it is used in college classes teaching user experience design and how NOT to design stuff. There are widgets that do absolutely nothing, but have spin when selected and clicked on (like Epic's logo), the usual amount of unnecessary, juvenile cringe, worthy illustrations taking up space, overly long huge lists to select stuff from, and so much more. Garbage. we who use this app do so only because currently there's not much competition. Finally, their support is a joke. Take the most naïve codependent user you know and pay them minimum wage: that is essentially their support (i.e., useless). The ratings for this app are gamed and unreliable. It is more indicative of relief that they have any kind of app at all like this rather than actually the real usability of this thing. Trash. I actually received an email from Epic after writing this review and it only emphasized all of the above. The email told me to contact them directly to address each of my concerns. Lol. No kids; i'm not available to discuss stuff with you at least for free and if you actually want to do that with me, contact me and pay me for my time.

Very useful tool. My Chart is an all inclusive health aid. It's incredibly user-friendly and has become an essential tool for tracking my health and wellness. The interface is clean, intuitive, and beautifully designed, making it easy to input and visualize my health data. What I appreciate most is the app's versatility. Whether I'm monitoring my test results, keeping track of medical metrics, or refilling prescriptions and contacting my providers, this app does it all seamlessly. The variety of charts and graphs offered allow me to see trends over time, which is invaluable for making informed decisions about my health. Moreover, the app's synchronization across all of my providers, is extremely helpful with sharing all aspects of my overall health plan. The developers clearly understand the importance of data security and privacy, which is reassuring. Overall, My Chart has exceeded my expectations. It's reliable, comprehensive, and has genuinely helped me take charge of my health. I would highly recommend it to anyone looking for a powerful yet easy-to-use tool for health tracking.

Extremely helpful. I have been an active user of MyChart for years. The volume of information available to you at your fingertips is amazing. It’s extremely helpful to have the access to your test/lab results, appointment notes from the provider you saw, send a secure message to one of your providers, see your upcoming and past appointments. It is also extremely helpful that you are able to link your minor children’s accounts to yours as well. It makes accessing your families medical information very accessible. I haven’t personally run into many downfalls of the MyChart app other than I have had a problem locating a provider I had seen quite some time ago. They weren’t on my list of providers to send a question to or request an appointment. In that case, I had to call Geisinger scheduling to request an appointment. Using the MyChart app is more feasible at times than making a phone call during a busy day. Highly recommended MyChart. Also, accessing MyChart on a laptop/desktop computer has shown me more information I feel. That may be incorrect, but it always seems to me that I can see just a little bit more info on the computer. Again, I may be completely wrong!

So not impressed. I already have the Molina healthcare app which I’m already supposed to be able to do all of this on but now I have to eat up more space on my phone to download yet another app. It isn’t user friendly at all and kept asking me the same questions over and over. I was told with urgency I needed to set this up and answer a questionnaire. When I tried setting it up it asked who my healthcare provider is but they aren’t on your list of providers. I contacted y’all for help and then was told to worry about it later. So which is it? To top it off I’m not sure when my actual appointment is because I set it up for one time and the girl that called gave me two different times from that one. Honestly, get it together! (This doesn’t bode well for faith in a system I already don’t trust.) I honestly don’t trust telehealth appointments because 1) I’m not seeing an actual doctor just a nurse practitioner and 2)I don’t understand how you can diagnose anything accurately without actually examining me. This just doesn’t seem like good healthcare to me but a shortcut to save a buck. For example, I’ve had lower left abdominal pain for the last month and a half, so how do you plan on making a diagnosis without any diagnostic testing? I really have no desire to do this at all but was told it was a requirement of my health plan so we shall see. I’ll give it a whirl and get back to you but so far I’m not impressed in the least.

The Epic System for Medical Interactive Charting. The system is excellent. I cannot speak from a healthcare worker’s perspective but from the perspective of the patient it is satisfying. I schedule my own appointments and modify them as I desire. I am able to see tests that are due or overdue. I can always access a list of my current medications. I am able to send messages to ask questions or to validate information or negate incorrect information. I can request a telephone visit if desired for non urgent issues that still require collaboration. I can attach my Blood Sugar records to my Apple health and then download them and send them in to my doctor via attachment on message prior to visit. It is especially good for the Pharmacy since they need documentation of compliance for particular medications. I went to an ER in NC and the records were available to my primary immediately. I am so very pleased with the system. It should be connected nationwide. We would not longer have people doctor shopping for opiates or other issues. Docs in one state could KNOW they had the most current information on the patient in case of emergency. It makes my over 65 medical care much easier. Health is wealth and it requires attention to detail and this system is perfect for that.

beginning of each section. 1) Having to repeat the same long, (but thorough), questionnaire each time. I suggest that at the beginning of each section there be a link for changes/updated. If none you can move on to the next session and so on. I have no idea how much time this will save your patients but (based on my frustration at having to go through the same information line by line knowing I have no changes). It really makes me not want to spend my time with redundancy. 2) I was not able to in the billing section able to go in and change my old billing address to my new address and had to call the billing office and get it changed. Dispite the fact it had been changed everywhere in Holy Cross systems. It took approximately 20 minutes for the change to be made, there was a learning process that the person had to go through to successfully complete the change. I see this as another step that “fell through the cracks issue.” 3) NO I am not a happy camper to have to use my time to sign in on the MyChart App when I know it’s going to take me longer than if I just sign in at the Doctors office and then repeat much of the process again when in with the Doctor. Everyone really want the most efficient and thorough process, however more so on the staff/Doctors side than mine, (at 87 I have nothing but time but don’t want to waste it on time consuming nonsense).

Not perfect, but VERY HELPFUL!. MyChart has been a lifesaver for me during a health crisis year, during which time I have been seen by many specialist providers and have needed to gather documentation necessary for my disability insurance. Doctor visit notes and letters are all recorded in MyChart and easily accessible via computer or mobile device. MyChart has been so helpful that I have transitioned almost all of my providers to be within the UMN Fairview system because it is easy for providers to access all of my health records and communicate easily with me and my other providers for coordinated care without delays. The ability to grant one-time access for an out-of-network provider to view my health records in MyChart appears to be a new feature that I appreciate and plan use moving forward. One criticism that I have with the MyChart system is the messaging process for communicating directly with providers. The system does not allow for the same message or question to be sent to multiple providers, similar to an email where you can send a message to multiple recipients or CC others. This would be helpful, as multiple specialist providers sometimes need to be notified with the same message. This is a minor gripe, however, and overall my experience using MyChart has been wonderful.

Want to connect the other way.... So my provider recently switched from FollowMyHealth to MyChart. While it's not bad so far, there is one feature missing from the old app. On FMH, I was able to have Apple Health share information with my FMH app, such as height, weight, and blood pressure. This feature seems to be absent in MyChart. I was able to connect it the other way - that is, I was able to connect MyChart to Apple Health and have it share data to the Apple Health app - but I can't seem to connect it the other way and have Apple Health share data with MyChart. I think this would be helpful because I use Apple Health for a number of things. For example, I have a blood pressure monitor that connects directly to Apple Health to track my BP. So it would be very helpful if I could share this information directly with my physician. Other than that, it's a perfectly fine and serviceable app. Edit: Apparently it is possible to connect the other way, and I just haven't figured out how yet. Will look into it. Edit 2: It seems like the feature's availability might vary by provider... If mine doesn't have it, I'll be a bit disappointed.

My Chart. MyChart is an excellent program to connect with your doctor for your medical needs. It is by far the best program I have ever used. It eliminates the need to leave a message via telephone. Messages get lost, you have to wait for the callback … all stressful things, especially when you’re not feeling well. With MyChart, you just go to messages and type in what you are needing from your doctor or his/her assistant or Nurse. All of my doctors that use this program are quick to respond. It also allows for any of your other doctors that use MyChart to access and share medical information if you so desire. This is extremely helpful to them. Your lab results are also posted and you generally see the results before your doctor. You always receive a phone call from them to go over your results. I have two other doctors that use Helow and Navigate. They don’t work as well. Not even close. It would be great if those two switched to MyChart and I would be able to connect them with all of my other doctors and hospitals.

Invaluable resource, and easy navigation. I worked in healthcare for 20+ yrs and while I didn’t always love Epic (who does?) I DO love MyChart. It makes it so easy to access my own health information, and that of my 96 yr old father who lives 1000+ miles away (and is a terrible narrator at the best of times). It has been invaluable to be able to actually read notes from his clinicians and be able to message them and discuss his care. The interface is user-friendly and largely intuitive, I love that I can access notes, test results, and billing information all through one portal, and I can go back and refresh my recollection of what the plan was from any provider. Also, I know providers are time-crushed every day, so being able to reach out and ask questions or provide update on changes my father may be reluctant to relate is great—I know someone on the team will review the message and if appropriate, escalate it to the physician or often it can be handled by an MA, PA, ARNP, or other team member. Living so far away from my father as he ages has been very stressful—but the access to his various health teams that MyChart provides has been invaluable.

Write a review response. The program is cumbersome and not intuitive. Getting a copy of bills to submit to secondary insurance is impossible to get. Having to call so they print it off before I can see it in the program is ridiculous!!! Plus half the time when I call the person doesn’t know what to do and then sends the wrong bills even after the date of the needs were provided. Looks like designers were assigned to different modules of the program and they do not interact well. When working with programmers you need someone to oversee how different modules interact or don’t. System runs amuck if not monitored for flow. Great idea for the program but not easy to search and get information needed easily. Also. When at an appointment, the detail of the appointment disappears until the follow up is completed. This is not helpful at all. Need the appointment visible all the time for details and directions. Email is hard to use, can’t add secondary people to them. Contacts are limited. Responses go unresponded to for days. Have been trying to remove a name from automatically receiving billing messages for months. Why can’t I do this myself? This is my information, i should have control over the dispersamente of it! Overall, great concept , lousy implementation-too disjointed of a robust program.

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Helpful app. I think that this is a very helpful app for patients and health professionals alike. I think there needs to be some tweaking with tasks, ie if an oximeter is not available to that patient then they should either be able to remove the task or have a not applicable button. I have also not been able to add my medications to date, which I think is very useful. Other than that I would like to be able to assign a text tone to it. I think it’s a great start! ☺️

Silly App. How ridiculous sending us an app to use at home, requesting medical information that requires machines that most people don’t have. It’s a waste of time and use of data.

Blood oxygen. It is good and useful application, what I don’t like is tasks with Blood oxygen no matter how many times you fill out it is more coming out. I don’t have that little monitor and you have to give people option to enter blood oxygen in percentage what they get on theirs smart watch not harass me with pressure from that monitor Edgar

HEALTH LINK - REPORTING. Having COVID, ACT COVID-19 Team put me onto this reporting system. Any issues are immediately acknowledged, other daily heath readings are saved and uploaded to those monitoring my heath. Great application.

Chart review. Very user friendly analysis and trends and easy to pull up and am impressed with quick turnaround following tests on samples. 😊

Another useless complicated app for us to fill in. Laying in bed with COVID today to set this up - it of no use and don’t see how knowing I had my vaccinations an assist me in anyway right now this is just another complex useless product fro ist to complete

Oxygen readings. This app doesn’t allow one to insert non-applicable for those tasks which can’t be completed, such as taking an oxygen reading

Why no transparency?. Generally this app is easy to use. It has a very strange design fault though. Once I enter information, I cannot see that information. What ancient mind set designs a system to hide medical data from the patient/user? This needs to change.

Review of the MyChart app. The app was very good, ensured that I measured and recorded all of the required health data, ensured that I filled out the questionnaires and was very convenient to use. It might be helpful to include an explanation somewhere for the layperson of what the %SpO2 means. Thank you.

Tasks and monitoring came in on Day 5 of being positive - useless. I tested positive to COVID-19 on 28 Feb and downloaded the My Chart App the following day, when ACT Health advised me to via SMS. The App was empty, so I started recording my symptoms as ‘Tasks’ (there was no other options for me). My tasks finally showed up in the App on 5 March (Day 5). Before then, I was unable to reach out to anyone about my health concerns while having COVID-19, because the App was empty and each time I called the Care@Home team phone number, it would just sit ‘dead’, or in silence. I called the COVID-19 hotline a few times and they just transferred me through to the Care@Home team each time (yes, I did describe the problems I’d been having trying to connect to them). The longest I waited on the phone for someone to answer, or something to happen, was 27 minutes. I tried calling more than 10 times too. They’re now asking me to ‘Enter Oxygen Saturation Reading’ in the App - but I haven’t been sent an Oximeter, despite my underlying health conditions/concerns. I do have a blood pressure machine, but this was already here; for different health reasons. This is definitely not a very well oiled or organised system. You would think that 2 years into the pandemic, a simple thing, such as an App, would have the bugs ironed out and would work properly - that it would set tasks on time (not 6 days later) and properly monitor the symptoms of people who have tested positive to COVID-19. While I’m still not feeling better from the virus (COVID-19 still has its claws into me), I am feeling much better than I was on Day 0-3. Those are the days I considered going to hospital for breathing difficulties and dehydration, but I was unable to find someone/somewhere to get the advice that I needed. I’m still unable to fulfil my ‘tasks’ in the App too, because I don’t have the medical equipment the App, or ACT Health, presume I do have.

Portable Oxygen Sensor. I don’t have a portable oxygen sensor. Is it possible the system can be modified so that: 1. It’s possible to indicate to the system that I don’t have such a device 2. The task of recording oxygen levels not be generated in such situations

Cannot log in. 100% know my credentials are correct because I can access on my PC. App just says can’t log in and to try again later. Useless

My review. So far so good, informative and helpful.

Simple yet flexible design needed. A simple interface app, but the ability to delete tasks by user because they are not relevant is needed

Immunisation record not included.. What’s the purpose of this app. There is no information in my account.

Patient review. May be a bug in the app - suddenly now cannot view test results.

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Good app!. The chart is efficient and helps me keep track of my pregnancy really well. As a high risk pregnancy patient, I have more tests and examination. It’s great that I have access to all medical records/assessments, I did accidentally find out the gender of my child while reviewing a scan. I meant to keep it as a surprise but that’s okay. Just a heads up to those who may be more keen on keeping it a surprise.

Helpful. This app does everything right. I appreciate having the technology handy and streamlined information that I can refer back to.

New login is terrible. So difficult to login, bring back Face ID

Face Recognition. The app is great. I get all my medical information (test results, appointment reminders) right there. Can keep on top of everything. Wish it opened with face recognition though.

Useless. Requires sign in to tell you you have an appointment which is just silly. App decides your password isn’t strong enough and locks you out, permanently.

Ms Mary Mills. My Chart is an excellent tool enabling health care providers information about their patients. It also helps patients by reminding them of their appointments and giving them information about test results. I am very pleased about be able to have My Chart.

Save my login. I understand getting timed out and having to log back in, but can we get a touch ID or Face ID so I don’t have to keep typing my id & password in manually?

Easy Viewing. Information is quickly relayed to my portal. Easy to surf the the entire portal with icons. Many links available for in depth explanations.

Needs work. To glichy needs a new update

Epic junk. Doesn’t support Apple Passwords, can’t log in even after manually entering credentials. Junk.

No lab reports. Great ONLY for diagnostic imaging but unable to see lab results or any other information.

After visit summary !!. I am struggling to find the summary uploaded bt my doctor for me. Nothing happens if i click on afrer visit sunmary under visits tab

Helpful app. The app is pretty helpful to getting results quickly. Does not shortcut to info as it requires login for security . It would be nice to be able to print the reports or save to files in PDF.

Really helps to know. I’m so much less anxious getting updates as they happen and always having access to records so that I can share with my GP as needed. Excellent!

Works Great. Great way to keep their patients informed! Immediate test results and easy access to appointments and updates.

Good. Edit: I still like the app, but none of the issues have been fixed. I like the app, I get the results before my doctor talk to me. You can see your previous appointment and results. The only things is the now it’s stuck with an appointment on the main screen that already happened. Also, it will be nice to stay logged in or to use the biometrics to log in. It is very annoying to enter the username and password every time I want to log in.

Features. Can see all my health details all in one place. Very handy.

Shawn Friesner. Great application, Very helpful.

Shows incorrect info. Shows I was no show for an appointment while showing me test results for that appointment.

New User. This is a fantastic app. I love it. Easy to use.

Recent diagnostics 2024 (digestive system) various complaints. Findings are ok and the MyChart results are easy to read, but a full understanding will require the usual scheduled consultation with the physician/surgeon.

Great!. Easy to navigate and very useful!

Awful app. There’s no listings for Canadian clinics nor muscle, skeletal orthopaedic categories

Mary. It’s great to be reminded of all the appointment. Who I have seen and results thank you

Wow! This site is easy to navigate. I’m a senior and usually have difficulty navigating many apps. This app is very, very easy to navigate. THANK YOU!!

Need feature to remember login info. Do not want to enter every single time. Please add the feature to remember login info, or fingerprint or facial recognition. It’s a pain to enter user name and password every single time!

Amazing. An app from which entire Canada can learn and take lessons! 7 stars

Good but could be better. Having access to your clinical information is great but it appears the hardware that supports this software [at least in my instance] is overloaded and constantly times out, leaving the client hanging - not a good feel or look.

Excellent App. One of the most useful apps I use. Awesome

Limited Editing. I cannot edit information e.g. the name of primary contact or change my primary care provider which is super important and often changes for some.

So great to have everything in one place organized. Great program easy to use long-term. I think it will contribute quite a bit to providing better cheaper more informed healthcare very happy to see this as part of our program here in Alberta Canada

Very helpful. This site has been very helpful

Excellent. Je viens de télécharger et déjà je trouve ça génial et très informatif et à date.

Wish you could have. Wish you could save name and password or have the app not close down as quickly through out day, could it stay open for an hour?

Accurate, precise and user friendly. The app is so easy to use and provides the needed info for reference at your fingertips. Interface is simple and truly meant for patients or family members use. I would highly recommend the app to others too. Thank you.

Great App. I started using it as I moved to Hamilton and it’s really good App that keep your information with you on go.

Good…but could be great!. It’s a great program, however it seems that a lot less information is available on there than there used to be. I want to be able to see all reports and scans shortly after being done. Especially because I get automatic notifications from another app that shows me scans, makes an immediate suggestion and suggests me to get another opinion on the findings…Scared me and now ruminating the results and making myself crazy. Also, where are all my older files that were readily available and now they have disappeared.!

Needs a lot of works. Problems in login. Most of features asking to to go to website and leave the app, so it is better to use the website version instead. Delay in updating the testing results as the results show up on the website version and not in the app. I guess I want to remove this app and consider the website version. I hope to return back to this app soon once all issues are solved.

App. Very handy app. For individuals who keep a close tab on their health.

Useful asf. Worth it in my opinion it has helped me keep track of a lot of stuff and it just makes making appointments that much easier. Totally recommend 👌🏽 Still worth it (27/11/24)

Your health. Simple to use and expedites any medical test results for review before your doctor contacts you.

Broken app. Login never works first time. Always have to login twice.

Amazing and useful app!. What an incredible and amazing app to have both the patient and their whole medical team to be able to converse as well as view all medication’s and to stay on top of appointments! Thank you so much.

MyChart. This system (MyChart, My AHS Connect, My Alberta ID, etc.) is so cumbersome and confusing to use I need an expert navigator just to login. I regularly have to login twice for the same session, just to use 2 different parts of the MyChart menu. When I try to logout I often get ‘an error has occurred’. It’s a good thing that I don’t have to login before I take my blood pressure.

In the loop. It’s so great to be kept in the loop about referrals, appointments, and test results with email and push notifications.

Prompt response, notification & history. Particularly appreciate the fact that I can get the results of some of my tests within an hour, shows the acceptable range for a particular test, a history as well as a notification that a new result is posted. Thank you.

Sign up Form. You cannot input text to fill out the sign up form on the sign up page. Ridiculous that this was over looked. Font size does not meet accessibility requirements.

Sign Up Form. For the Sign Up Form when you create a password you get hit with an “‘Password must contain a non-alphanumeric character’’ and then when you create a different password you get another error such as ‘’your password must contain at least one letter and one number’’

Trouble with multiple hospital groups. I have a my chart with my medical group out of Toronto but have issues getting signed up for my local health network. It should be a simple no issue situation but as usual it is not.

Religion. Muslim is not a religion. Please change it to Islam

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Write a review response. The program is cumbersome and not intuitive. Getting a copy of bills to submit to secondary insurance is impossible to get. Having to call so they print it off before I can see it in the program is ridiculous!!! Plus half the time when I call the person doesn’t know what to do and then sends the wrong bills even after the date of the needs were provided. Looks like designers were assigned to different modules of the program and they do not interact well. When working with programmers you need someone to oversee how different modules interact or don’t. System runs amuck if not monitored for flow. Great idea for the program but not easy to search and get information needed easily. Also. When at an appointment, the detail of the appointment disappears until the follow up is completed. This is not helpful at all. Need the appointment visible all the time for details and directions. Email is hard to use, can’t add secondary people to them. Contacts are limited. Responses go unresponded to for days. Have been trying to remove a name from automatically receiving billing messages for months. Why can’t I do this myself? This is my information, i should have control over the dispersamente of it! Overall, great concept , lousy implementation-too disjointed of a robust program.

Easy to keep up with doctors and records. Facility Addresses missing from appt reminders in the app.. I’ve been using the MyChart app for several years now with multiple providers and it helps keep my medical record information and think between my cardiologist, my urologist, myGastroenterologist and my PCP. It also makes it easy toms schedule an appt with a specialism like orthopedics. He also makes it easy to send medical requesting information to providers with a refill needed or other help as requested One complaint about the app is that it doesn’t make it easy to view the facility address and doctors office location in the upcoming appointment section of the app. Since I see a number of doctors in many locations, I was going to double check I’m going to the right facility. If I open the app the day of the appointment, it should have a pop-up with the location and time of that appointment. Not make me dig for it and never find it. Overall, I give the app high marks for with a couple of his

Excellent application. It took us a while to learn some of the options on My Chart, but once we did it gave me and my daughter the ability to see all issues, notes & summaries from doctors, keeps track of my medications and review lab results. It tracks all of previous and up coming appointments, referrals and needed vaccines, x-rays, lab work, etc. It sends me reminders of up coming appointments. It allows me to pre-check in for my appointments. I can pay co-payments through MyChart. Also, my daughter and I have the flexibility to move with ease between mine and my husband’s information on MyChart. To move between UHS, UT and other MyChart participating facilities. Finally, I really appreciate that I have the ability to send message/questions to mine or my husband’s doctors or anyone listed any questions or concerns through MyChart. I have not used all the functions that MyChart has but those I have used have been very helpful and a blessing. Thank you for this application.

Valuation of the mychart program. I find this very highly efficient way to communicate with my healthcare givers. If there is a a problem or concern that is not an immediate emergency, I can send pictures comments and questions about the subject matter and know that appropriate staff will forward this information to the appropriate person. This gives them time to assess what it is I need to know about or advice I may need before contacting me to deal with the situation. The alternative would be to call the office, discuss the situation with whoever I’m connected to and often times the information is not shared with them until the end of the day or in between patient care visits with no additional information for them to make an informed opinion before even talking to me. Whoever reads the mychart information can decide if it needs immediate attention or if it can wait. I feel my healthcare providers and I are given the opportunity to voice concerns and feel that I am a part of my care which is important to me.

Why do the early check in on the app?. What’s the point of doing the online check-in inside the app? I got notified to check in early before my appointment with my Dr. I thought, how cool! I can check in before I get to the desk and not have to go through all that when I get there. So I took the time, verified my information, my insurance, took photos front and back of insurance card, typed why I was there, answered the covid questions and submitted it. And done. Then when I got the the front desk the two receptionists said ok now that you are here we have to check you in. I said I don’t have to I’ve already done it online. There response? Doesn’t matter we still have to check you in sir. To which I responded. Then what the heck is the point of checking in early on my phone? The employees said that they don’t know. They don’t understand why they have it either or what the point of it is. Also vented about a new system that they hate and don’t understand it either. Sorry to say but when your own employees don’t understand why and the customers take the time to check in when there is absolutely no point to it. It’s kind of stupid! Whomever the decision maker is in these things obviously doesn’t understand or know how it works either.

Very useful tool. My Chart is an all inclusive health aid. It's incredibly user-friendly and has become an essential tool for tracking my health and wellness. The interface is clean, intuitive, and beautifully designed, making it easy to input and visualize my health data. What I appreciate most is the app's versatility. Whether I'm monitoring my test results, keeping track of medical metrics, or refilling prescriptions and contacting my providers, this app does it all seamlessly. The variety of charts and graphs offered allow me to see trends over time, which is invaluable for making informed decisions about my health. Moreover, the app's synchronization across all of my providers, is extremely helpful with sharing all aspects of my overall health plan. The developers clearly understand the importance of data security and privacy, which is reassuring. Overall, My Chart has exceeded my expectations. It's reliable, comprehensive, and has genuinely helped me take charge of my health. I would highly recommend it to anyone looking for a powerful yet easy-to-use tool for health tracking.

My Chart App is failing. So this app has really gone down hill the last 2 years. My psychiatrist has not been added to my app so I can’t message him! I can’t message any of my doctors matter of fact! When pharmacies run out of my medication or it is on backorder I have no way besides calling my doctor. And I can’t even speak to him. I have to speak to a nurse and she has to send him a message and it takes forever. I can never get my medicine on time because I cannot send my doctor any messages on this app. When I get a new appointment reminder message, I can reply to that message. But for only about a week or so after that, I can’t reply. It says messages is too old. Here it is almost noon on the day. I am supposed to pick up my medicine. The pharmacy says it on back order so I called a different pharmacy they have the medication that I take so I need to let my doctor know I need the order sent to that pharmacy so I can have my medicine today. I called my doctor and spoke to a nurse 8 o’clock this morning because I can’t send them a message on MyChart because I can’t send a message to my doctor and I spoke to the nurse and she’s freaking lazy. She hasn’t even sent my Dr a message so here I am gonna be several days late picking up my medicine which happens every month.

Multiple MyChart records. I have 5 MyCharts and it is very annoying that there is not more agreement with the information. None of the medication records agree and i have no idea how these are maintained as scripts are written by physicians from different networks. Even more frustrating is the inability for the patient to notify MyChart of misinformation. Patients need a venue to alert MyChart of wrong or outdated information- since this is a reference health care providers-and others use about patient care. For example, there had been a notation i was on insulin. No provider has ever prescribed insulin, which is a significant notation and one i do not need my insurance companies seizing. Additionally, i had one notation stating i was with stage 3 and stage 4 CKD… which is it? My PCP intervened to correct these two errors but why cant i bring this to the attention of MyChart? This is an important tool for communication and i use my option to message my providers with questions or updates but this needs to be kept current and all records need to be shared currently- or what is the value? If domeone weee to contact me i would be happy to discuss this towards improvements to make this a better tool for all parties.

Information Across Medical Providers Not Available. MyChart is an especially great tool if all of your providers are under one organization. I have providers under multiple organizations all with access to a different MyChart. As an end user I can see all of my information. Some of it I can view across organizations, other things I have to jump to other organization’s versions. Your active version doesn’t pick up all of your records. I constantly get reminders that I need vaccines even though they’re up to date under a different organization. My PCP has access to Epic but doesn’t see the same info I do across organizations. She can’t update MyChart records as she’s affiliated with hospital but not an employee. She has read only access so my basic records never get updated. Doctors don’t have access to many of the long questionnaires I’ve answered. I was told that information is for me. The doctors still request the same information written manually when I come in for my first visit! Great tool but still needs work to avoid duplication and provide transparency across organizations.

Would be 5 stars if the service costs were more fair. My ONLY problem with MyChart & the reason i gave it a 3 star rating instead of 5 is because the MyChart service charges to Dr’s offices is NOT on any kind of sliding scale like it really SHOULD be for smaller Dr’s offices. My local primary dr who just has a small practice could never afford to pay the same amount for using MyChart’s services as a large hospital or large practice with numerous Dr’s working in the same building. If/when MyChart adjusts their fees some day to make it fair & affordable for every Dr & i am then able to use MyChart for my primary Dr i would happily do so & change my rating to 5 stars. 😃 I absolutely luv the convenience of my chart! For someone like me who is disabled & has 5 dr’s simply having the ability to send a message to any of my dr’s thru MyChart & actually receive a timely reply is absolutely awesome!! Saving time & paper all at the same time by having my medical records, medication lists, e-checkin b4 you get the appointment, & numerous other conveniences makes it feel like dr’s have finally let us usher in the modern tech age a little bit for dr’s & patients.

Love my doctors. My pregnancy didn’t go as well but besides the fact my doctors are wonderful but I wouldn’t recommend giving birth there after 4 5 hours of pushing when I specifically told them he wasn’t coming out they made me squat look in a mirror then had me crunched up standing in a weird way the man that was my doctor wasn’t even my own doctor I found out the day of finally put his hand in me & then finally realized that I was right they needed to use forceps cause they waited way to long then after a month or so I was In a lot of pain they had to give me two surgeries to clean the affected area out after not believing me when I told them that I couldn’t even sit down to breast feed my baby so finally a nurse came over to check on my sons bellybutton to see if it was clearing up she said oh my it smells like yeast & I told her wow that’s me she could smell me across the room finally when I went back to the emergency room they had to rush me Into surgery for the second time they told me if They couldn’t get all the infection out I would have to need a visiting nurse thankfully they got it all out but my vagina will never be the same so don’t give birth there is my advise

Horrendous. Penicillin was removed from my allergies. I was told to quit using my EpiPen when stung by a bee, when I’m allergic to bee venom. I brought in my medications twice to woman's family wellness center in Missoula Montana. They never got my medications correct not even when I added or corrected them on the app. “Doctor” I don’t Claire A Frost was the meanest person I have ever met who walked out of my very first appointment with her. I just had my 18th surgery in 8 years. I was, looking for a good general “care” doctor. This is an app where you try and communicate with people who are not healers. This app is biased. This app is racist. It’s sad when you can say the best part about a hospital (Saint Patrick’s) is it’s food. I was banned from defending myself! The doctor lied in her chart notes. Managers wouldn’t call me back. I can’t have children. I am so sick. I am so tired of doing this all on my own. This app didn’t make things easier I was just able to read lies! It took years for me to be diagnosed! Everyone treated me like I was making it up! When I called to try and get into this app I was transferred twice on hold for an hour and not told why I couldn’t use the app anymore. This app treats women that can’t have children like they are not worthy of compassion and care!

Your Private Health Info not private with Epic system. I learned my private health information is public record to anyone using the Epic (MyChart) system. Epic says you have to grant “sharing” rights with other health facilities & providers. I have no links or shared approvals, so imagine my surprise when a care provider was reading from another facility, from a health system NOT associated with this health system. In fact, I began to ask & the provider had access to EVERY bit of my health record from different states, different health systems, everything! Stuff I never authorized, all public to anyone on any Epic system. No privacy, no HIPAA restrictions or acknowledgments. Unfortunately, even health systems that I never created a portal account with, having info about my health I didn’t know, unrelated physicians were accessing. So, apparently, even if you don’t have portal access, any health-related person with access to the Epic system can invade your most private health information. They justify this violation by saying this improves your health care. Epic lies to us about the individual being required to grant authorization. Invading my most intimate privacy doesn’t make me feel safer.

I can’t access all information. This was supposed to be easy, I should be able to access information I was told would make it to my health providers in Mammoth CA. However I’m not able to access from the UCLA, “it’s not available” even if the Dr said she would forward it to the correct Dr.’s, it wasn’t so I log on to download it for them, only to be told I can’t retrieve my own information. It’s very frustrating and confusing. As a patient, I have been jumping through hoops to get to a decent diagnosis and care option, to be held back by bad records, or by no records that were promised to be sent. And what I mean about bad records is a lymph node 3 inches long in groin, a lab from UCLA decided not to biopsy, worded it wrong, hence, making it look “normal” it followed me with record of a bad decision on a radiologist whom never saw me, just said “they weren’t going to do the biopsy” then it showed other physicians that it was normal? How can a mistake like that continue? A 3 inch groin lymph node is hardly normal. There is the last appointment from UCLA in Santa Monica, now not available for me to see and print, plus was never sent to my attending doctors, nor can I print it for them. How is this helpful in my healthcare? It isn’t. I wish I knew how to make a formal complaint. Rickie Pratt

Very disappointed. I had appointments with Dr Irene Schauer endocrinologist in 2022. I contacted and left a voice message for Elissa director of primary care physicians who originally set up my appointments with Dr Schauer who came once a month from Aurora back then. I need an endocrinologist to help manage my Hoshimoto’s autoimmune thyroid disorder. Elissa evidently forwarded my voice message to the endocrinology department at AVH. I received 2 calls today. One to set an appointment but unfortunately nothing available until December. I received a 2nd call around 4:15 today in reference to my voice message about previous appointments with Dr Schauer. This person told me they have no record of me ever meeting with Dr Schauer. I’m appalled!!! I saw her in person twice at AVH and sat in endocrinologist department on telehealth appointments two additional times. No record whatsoever!!!! Ever since MyChart has started I can not access any of my previous records!!!!! Apparently either can your staff!!! I’m disgusted primarily because the fact that there is no record means I have to spend the time to start all over again???? Where are my records? I want them, I need them but MyChart doesn’t have them posted. Unacceptable!!!! I have a right to my records where are they????

The Ultimate Medical Convenience. Breast Cancer has been no walk in the park. But from the beginning of this ordeal, I have found reliable and secure communication and information regarding my treatment through MYCHART. My appointments are scheduled, confirmed and if needed, changed, via MYCHART. I’m able to message my doctors and receive prompt responses, view test results and images, check my balances due, make payments and so much more. I even share important information with my son, saving me many calls and explanations. I have friends and family in West Texas and they are, for the most part, in the dark about their medical situation unless they are at the doctor’s office or have received emails providing info. They are very impressed that I can login to MYCHART and access my doctors, nurses and volumes of information. Even though I’ve had a tough 2021, it’s been comforting to have a talented team of doctors from MDA and MYCHART to relay information to and from my providers. In short, it’s convenient and IT’S GENIUS!

Healthcare is not a game. The basic concept of this app is good but the execution is terrible. It’s another example of apps being written by computer people out of touch with real life. Unfortunately this isn’t a dating app or other social media plaything, this app involves people’s health and medical treatment and it’s not something medically inexperienced computer geeks should be allowed to play games with - an especially sensitive topic during times of a global pandemic. What’s also unfortunate is that, unlike game apps, we can’t simply choose not to use MyChart, it is the ONLY app where we can see our medical records and interact with our health care providers in a world where face-to-face contact is becoming rare. That thrusts a huge responsibility on the makers of MyChart, one that they all but fail at. The user has zero control over the privacy and accuracy of their medical records or anything else for that matter except the silly option of choosing the color of their screen background. The makers of MyChart hide behind a veil of secrecy, there is absolutely no way to contact them for help, issues, legal matters, etc. They have a monopoly and they are in severe need of government regulation. Our healthcare is too critically important to play games with.

MyChart is Invaluable Deserving 5 Stars. MyChart is invaluable to my health. I have cancer and had to drive from Utah Valley to the Huntsman Cancer Center every 3 months - always at least 50 mins one way and then the drive home in major traffic. Now with a Virtual medical visit, my oncologist keeps tabs on me and my PCP knows instantly the results of my cancer #s and my doctors comments with “0” driving! I can EASILY send a message to my PCP to refill my meds and ask any health question I have and I get a response most times the same day. All of my history is available to me and each doctor can check each others notes and my son is a doctor in Austin Texas and I can authorize him or any out-of the U’s system easily to see my health history. Getting Help with my bill, doing co-pays and setting up automatic payments are handled easily. I could go on and on and highly recommend using MyChart, but of course you should start using the University of Utah health system. Try it you’ll like it. -GO

Love this app but needs a new sign on strategy. I use this app for over four different medical facilities that all put the results in my chart. The problem comes when you are switching between devices and the passwords are not syncing up in the background to the websites of each one of the medical facilities. You should be able to change the password or the way you sign on and it be consistent throughout all four medical facilities, or however, many facilities you have. There is nothing more frustrating than having two different passwords on two different devices and two different ways of signing up to all four medical facilities. The other complaint I have is about printing. My doctor just sent a letter and put it in the portal under letters, but it is in bedded and there is no print button in. This is a problem elsewhere in the application as well. Every screen should have a print icon available. There’s nothing worse than having the information available to you, but not being able to print it to Hand to other doctors or facilities and have to read it off.

So Beneficial!. My daughters have a lot of minor health problems and have to see several specialists. We try to keep them in the same health care system, but that’s not always possible. When a doctor asks what medicine they’ve been on or when they’ve been on a medication or seen another specialist for a problem, it’s all right there at my fingertips. Our previous pediatrician used this app and so did the specialists, which made it even easier. We moved, and our new pediatrician’s office doesn’t use this app. It has frustrated me on numerous occasions. Now I write everything down in case I need it. I’m constantly asking them to please get MyChart! I’m glad that our specialists use it, and hopefully the pediatrician’s office will get it soon!!! This app has been such a lifesaver for us!!! It’s so convenient and easy to navigate. I can even send messages (with pictures!) straight to their specialists, even in the middle of the night. This is the best app that I have on my phone!

Thankful for this app. This app is everything you need to be in control and have access to your healthcare (or your parents, spouse etc with consent). Lab and other test results populate as soon as they’re done. You can view all notes from your doctor appointments. Medications can be reviewed, you can request refills or have prescriptions mailed to you. You can pay your bill, make your own appointments, correspond with your doctor. Me personally-I love that I get the radiology reports as soon as the images are read, I can view my lab results sometimes before my doctor even gets them. If you don’t want to get test results before your doctor has a chance to review them, you can turn this feature off. I like that I can make or change my own appointments ahead of time. I feel more in control over MY info. Best of all, this app lets you access records for other clinics hospitals etc who also use MyChart. It’s simple to switch from one to another.

I love this app but I need a lil help from developers please. I have been using MyChart from its conception and have never had an issue ever💝💝💝💝 I go in and play around with it every now and then to see what is new. I do know that if you want to change anything important in your chart like your personal information YOU MUST DO IT FROM THE WEBSITE. I am guessing that is to be sure it is a secure location to provide personal information for HIPPA. Not positive but that would be my guess. My only issue I have is I just read on the website that I can now link my 2 charts together so I do not have to keep signing out of 1 and signing into the other for information needed. I just cannot figure out how to "LINK" both of MYCHARTS. Can you please help me with this???? It is really annoying getting a message from my doctors and I go to MYCART and I sign in and ugh it's the wrong 1 every single time😡😡😡😡 linking them would save some aggravation that's for sure. I already have the app on my iPhone where they both are on the app just need them linked and I'm all set.

Glitch in app. Somehow the app randomly changed my notification email preference. I normally set my email preference as my personal email and weirdly enough it changed my email without me touching the app at all! It changed my email to my business email/school email which is frustrating because I only noticed this after I checked my junk mail in my business/school email and had to fix my email preference through the MyChart website. MyChart has gotten a lot worse ever since the update and revamp. I am 21 years old and well-versed in technology and no app should be this difficult to comprehend. I know how to use the app to its full extent but it’s the app that’s the problem where it doesn’t fully work. I just don’t know why update and revamp the app. What target audience are you trying to reach? You have to put yourself as a consumer and see how you would utilize the app. I personally do not recommend this app after the update; however, if the app went back to its previous platform i would totally recommend it. Any app developer who responds to me has to understand the marketing aspect of this because I have some background knowledge in app developing and marketing.

I do not trust the accuracy of this app.. This app is very untrustworthy. Last year it claimed I did not have Covid-19 vaccinations. This was despite the fact I demonstrated proof I had the vaccinations. This year it reminded me to get a flu shot. This is despite the fact that I reported that I am violently allergic to flu shots. The last one I had was in 1982. I have not had the flu since that time. Also, in the questionnaire for this year it only asked if I had a fall. It did not ask for details. When it happened I was walking while talking on my iPhone. I tripped over a crack in the asphalt that I did not see. I walk for at least 5 miles each day that is recorded. Usually I walk for 7 to 10 miles a day. That was the only fall I had after walking for over 1,500 miles a year. I also doubt anyone from the health agency will read this negative review. For the safety of the patients it should be eliminated or corrected. I also doubt that will be done. Developer, thank you for reading my review. This is a supplement to my complete review. I have emailed others who want my email address to give to others for marketing purposes. I get enough fraudulent email since I played their game. My post gives you enough information to make the needed changes.

No transparency. My chart facilitates providers to be able to secretly add diagnosis to your chart that have nothing to do with your visit or medical care anywhere. These diagnosis on your my chart listed as current and active health problems are viewable by all providers for future visits. Apparently my diagnosis added and noted on my chart on July 7th 2023 not only does not show what provider or location or even organization added it, but also Release of Information, the Privacy Officer, Patient Partnership and Hims Care Manager can’t amend it because they don’t even know who the provider is that added it. So basically because of Mychart any Physician or Physician Assistant can add any diagnosis they want without any information or records to support it and get away with it because nobody can know they added it in the first place. That person is stuck with those diagnosis for things they never heard of or been evaluated for with no way to amend it for the rest of their life because the person whom added it remains anonymous and the only provider that can take those current health problems/diagnosis that show up to all future appointments off is the anonymous provider that secretly put it in.

Love MyChart. I love MyChart. Truly brilliant. I’m in the hospital and see many patient benefits almost like a patient advocate in the sense that you have insight into all your past, current, and projected care plan with test results and those scheduled with approximate times… what is not to like! I liked it before the hospital stay as it gives the same insight into lab results, other procedures in the same timely fashion. It helps me form the right questions for when the doctor meets with me. The only thing I would suggest is that you let the patient (with caveat) update /add/ show recent dosage changes) to their prescriptions as pending until they are validated by a medical responsible member. I had 4 that I Restored, 3 that were old / no longer prescribed, and a few that the dosage were outdated. Otherwise, I most heartily declare that this is light years ahead of 10 years ago. Thanks for bringing the patient into the knowledge and conversation of there healthcare. Sincerely, Dave Palmer

My chart. I love my chart it gives me info quickly. The only problem with this system is not all doctors look or pay attention to the info that is vital for good health care or they have different programs. I was in the hospital for 9 days and I kept telling them I have my chart and they could look at my medical history quickly and I have all my doctors are Jefferson doctors, I asked them to contact them and was total ignored. It was as if their egos new better, instead of talking to my team of doctor’s who know my medical history and that I have many medical complication that I told them about and I had to tell them to look at my chart for a lot of answers that may help when giving medication’s that when given actually could be more harmful then helpful. Especially after we would look up effects and there we’re so many red flags that we’re dangerous and something that I should not be taken it. My chart is great if the doctors would learn to use it.

“ The patient with a one time only to write or not too”. I feel the health organisations benefit more from my chart then the patient, in just pure honesty I feel I have a right to share my experience with out backlash , kinda makes you wonder why you are limited to a one time review , where thehealth care provider are not limited , in one of my reviews or should l the only review I’m allowed to write I was almost finished and it completely disappeared ! with many characters left to complete in order to feel if anyone else felt as I did , I was taking the opportunity to express how I felt about it ! One other incident happened when a radiologist left his honest professional reading of a simple CT , but not to name names his findings came to me as well into medical records ! WOW , there it was and less then 8 hours it was taken out of my chart less anyone toes get stepped on ! I thought we lived in a free society to express ourselves ! We do , but little did I think Big Brother and or Big sister might be editing what you write before you even write it ! My once in a one time only to be given the opportunity to express myself in this free society. Michaelwetherholt@gmail.

Needs to replicate what's actually in my record. This app holds much promise, but continues to assume the average patient is too dumb or incompetent to view all of his/her own health information. I want to see the same identical information that health care workers see when they are in my record. Lab results include a reference range, but do not always include units of measure! Is that result 20 %? Is it 20 g/dL? Sure, a lot of patients may not understand all of these details but they have every right to see it. Lab results should also have the time stamp; especially for inpatient results since very ill patients often have repeat labs drawn in the same day and I want to be able to trend them over time. This is especially important when reviewing labs as the patients proxy. Also, where is nursing documentation? I don’t know whether these features may be available on a desktop but I use my phone or iPad and would like them to be addressed there. On the plus side, my organization is doing a much better job at making records available in real time. The app keeps getting better but please let it reflect the exact same info as if my provider were logging in.

Dis organized. I went to this place little neck and they told me come back at 2 pm I came back early and the place was jammed pack they just told us to wait no number or anything and it’s almost 30 people and a long hours wait still not calling anyone it takes a long hours for me to wait to be tested for my PCR the staff are unfriendly and not compassionate with the patient so rude and the PA who tested me name Riaz Ali ! was a nightmare for me ! for the PCR give me a trauma she was so rude and seems angry when I ask her I’m gonna get a PCR for my travel she doesn’t seems to know and have to ask the other nurses about what kind of test and when she does the Covid test she almost brought the swab to my brain and so hard so painful I almost bleed !! Terrible and horrible person to do that she seems so angry that she did the most painful test in my life!!! That I have to write this review so they can tell the nurses or PA that being in medical it’s there job they should be compassionate and patience with the patients . Specially the person who tested me until now I can’t get over to what she did to me !

Many of our providers use MyChart. Many of our providers use MyChart. It is fantastic to use when managing a chronic condition with multiple providers. I use it to manage my a family member’s cancer treatments with doctors between Houston and our home town. Designated providers can see information across the system. The one issue is to be a delegate of the Houston Methodist system, you have to be a patient in their system. The work around is to “impersonate” the person with shared account information, which is fine until it comes to messaging. The scenario prohibits you from having sensitive conversations with the care team, without the patient seeing the conversation. This is some times necessary because the patient may not have an understanding of the full context, the patient experiences anxiety of things said, or because you are planning worst case scenarios and do not want to demoralize the patient. Honestly, if we didn’t have MyChart I don’t know how I would be able to manage such a complicated situation.

My Chart. MyChart is an excellent program to connect with your doctor for your medical needs. It is by far the best program I have ever used. It eliminates the need to leave a message via telephone. Messages get lost, you have to wait for the callback … all stressful things, especially when you’re not feeling well. With MyChart, you just go to messages and type in what you are needing from your doctor or his/her assistant or Nurse. All of my doctors that use this program are quick to respond. It also allows for any of your other doctors that use MyChart to access and share medical information if you so desire. This is extremely helpful to them. Your lab results are also posted and you generally see the results before your doctor. You always receive a phone call from them to go over your results. I have two other doctors that use Helow and Navigate. They don’t work as well. Not even close. It would be great if those two switched to MyChart and I would be able to connect them with all of my other doctors and hospitals.

Worst incompetent medical app ever!!!!!. Response to developers Shame on you for trying to blame this on my health network. I already talked to my health care providers network, and the fault lays with MyChart. According to my health network, this transfer has been a disaster for them. They have to apologize on your behalf because MyChart has screwed thing up so bad for so many people like myself. I have already contacted MyChart about my situation, all I get is a boiler plate response of wait 1 to 3 weeks. Well it’s been 4 1/2 weeks now and still nothing. The impression from my health network is that this is not what they bargained for when they opted to use Epic’s MyChart. All of Epic’s MyChart medical apps in the Apple App Store have low user rating. This is indicative of poor product quality. Mission Heritage left Follow My Health app for this garbage. Due to the switch over to this app, I can no longer use Follow My Health and I can not use this app because they do not have any of my information. This app is absolutely useless for me and my family. Why on earth would someone shut down the use of the FollowMyHealth app before the “new and improved” MyChart app is ready to use? This app really screwed thing up for my family. The way this transfer is going screams incompetents.

Poor design for notifications. When I have new emails, my email app has a count of them added to the icon and can also send notifications to the phone even when it is “off”. This app does nothing. Even when the app is open, there is no visual clue that you have a new item you may need to look at. The only thing you get is an email to your personal account to tell you something is there, no clue as to what that something is. You have to manually search the app to find new items. I have not seen that kind of behavior in years in any app, especially one that might actually be telling you something important. I can’t believe an app like this that appears to be the choice from a lot of prominent health care companies has this behavior when every game does it better. A lesser, but still annoying problem, is that it keeps telling me that safari does not support chat. Well, if it does not, then remove the chat button and stop annoying me multiple times each time I enter the screen! I am not even using that button!

I believe. That the doctors should be n sections with the medication they give u like not the meds everywhere and that you could write to your doctor on you concern or if you need them earlier you could talk to them and I belivie that the dates should be updated like the news ones pop up and not something old the old shouldn’t pop and the alert is late all the time needs to be quicker so I could get a earlier appointment it lets me know and hour late there need to be more information on there like explaining the test lab or anything I believe we should have notes on everything bout what happen into our lives n what the doctors said and put medication and anything possible we should access to because it our lives we should have access to those’d types of things instead of explaining why it our bodies it about us and I believe we should have more access to those things I believe we do need that definitely and we don’t need to explain why we need them this is a free country so like you gotta update us a lil more n reorganized the whole chart and a better way and more information just easier for some people that might not understand what yous are saying be specific thank you hope you I never wrote Consider what I’m saying and please change the chart

Great, but not always accurate. I have had no issues with my MyChart app; however, I have had issues with my daughters account. Stuff started showing up for nursing consultation & then a message that a breast pump had been ordered. I would’ve panicked after seeing that in my 17 year-old daughter’s account. But, thank goodness my daughter had just had nose surgery 2 weeks prior at the hospital & had a required pregnancy test which was negative. She was Homebound and by my side for those 2 weeks healing from her surgery, so I knew this was a false posting in her account. I contacted our doctors office & they gave me the name of the office that had made the post. I contacted them & they investigated it. They called me back & apologized for their error in pulling the chart of someone with a similar name. They did remove some of the postings, but not all of them. In my opinion, there needs to be a way to report postings which may be false. Since other doctor offices may see this false info and believe she is either pregnant or WAS pregnant.

Unable to pinch screen larger. For someone with visual impairments or low vision, it would be helpful to be able to pinch a screen, every screen you go to, and make it larger so it is visible. When this is not possible, the only option is to take a screenshot, pinch it larger, delete it, and then continue on based on what you could see from the pinched larger page. This is incredibly time-consuming and not in the interest of the patient. Because a smart phone has the ability to take a screenshot and allow the user to view it, often a smart phone is considerably more convenient for the user than to have to do all this on a computer, which is typically not immediately available. Changing the text size in the Accessibility section of System on an iPhone does help when reviewing visits. (I had already done that before sending the above info.) However, there is no effect on test information. It’s still too small to see and there’s no option to pinch the screen to make it larger.

Piedmont Healthcare, Piedmont providers & My Chart all need to get on board. My Chart could be a great tool for patients if Piedmont Healthcare & all of its providers would get on board. Piedmont Radiology Services no longer answers the phone when you call about an appointment and wait times can exceed 30 minutes at times while the recorded message is continually telling you to schedule in My Chart, why is scheduling diagnostic testing not an option in My Chart. It is especially frustrating if you need to cancel or reschedule an appointment. This was once an option, but it no longer is. Also, why are not all Piedmont Physicians in the online scheduling? Many require you to call to schedule an appointment. However, it is very difficult to get someone to answer the phone, and most do not have a way to leave a message. If you send a message through My Chart about appointments, you never get a response. Also, why is communication often limited to your care team? Some of the reminders are stupid & redundant. I do not need 4 My Chart reminders, 2 texts, and 2 phone calls from the provider’s office asking me to call them back if they get my voice mail about an appointment.

Update your contact information. Hate that it is forever asking me to update my contact info. Always and forever. With no way to get rid of it… For the most part, I like it and it works really well. But wait, before you go, don’t forget to update your contact information. Just in case you missed it, please update your contact info. Now, just to be sure, we are reminding you that this message will never leave and will haunt you till you die, but before then, please update your contact information. Lol. MyChart can take that request and use it for a rectal examination. Epic responded to my criticism and said it was setup that way by my provider and I should contact them. Thank you for the response and information. We all know how dismissive providers are over abusive hospital billing practices, I really don’t think they are going take the time to correct an annoying pop up message. So, I’ll just have to get over it. Just like I had to just get over the 30k bill I got for appendicitis. At least you responded. I’m adding two stars.

Amazing Physicians. Dr. Duba and Eileen Rosenberg are truly exceptional healthcare providers. Dr. Duba, as a rheumatologist, is not only highly knowledgeable and skilled in managing complex conditions but also incredibly compassionate and attentive. He takes the time to listen, understand the nuances of each case, and tailor his treatment plans to meet the unique needs of his patients. His warm demeanor and dedication to his patients' well-being make him a standout in his field. Eileen Rosenberg, in pain management, is equally impressive. Her approach is patient-centered and empathetic, ensuring that pain management is not just about treatment but also about improving quality of life. Eileen's ability to combine professionalism with genuine care is remarkable. She works tirelessly to find the most effective solutions for managing pain, always considering her patients' comfort and overall health. Together, Dr. Duba and Eileen Rosenberg form a dynamic duo that provides top-notch care with a human touch. Their commitment to their patients' well-being and their compassionate approach make them invaluable to those they serve.

Super impressed. I’ve been using this app for almost a year or so & I don’t know how I lived without it!! I have multiple health issues & keeping track of Drs. can get very confusing. This app keeps track of all of my Drs. & my appointments. It also gives you a complete list of everything discussed at that appointment, when you need to follow up if need be & a link to contact the Dr. if you need to. The app keeps track of all my medications & you can request refills too. I can also share my chart with anyone I choose to add. So if you need someone to help you navigate appointments this is awesome. Plus it’s just easier for my kids to keep track of what’s going on. I always forget what I talked about with my Dr. so this way my kids know everything. You can also add your appointments directly to your calendar. I can’t think of anything else right now but I’m sure I’m missing something. Lol. I just couldn’t go back to my old way of doing things. This app is priceless & it’s free!! 😉

Great App!. This app is so easy to use, it makes life easier. You can link almost all your providers (unless their co. doesn’t use MyChart) in this app. You’ll have access to all your providers to schedule, reschedule or cancel an appt. You can always send a message for any requests or referrals & they’ll get back to you faster than leaving a msg. at the front desk. You can upload photos of your Ins. cards. Pre-check in is convenient & saves time on paperwork before you get to your appt. You can view all your health records & test results in one app. & know it’s safe & protected. It also has reminders from the provider when your wellness & vision exams are due. There is also an option to pay any billing or co-pays. It’s really easy to navigate through & not have to worry about where all your documents are. There’s always an after visit summary overview provided from your Health Care Provider just in case you didn’t take notes while in your visit. Thanks for the great app!

One Of The Best Apps Ever Made!!. I absolutely love this app!! It is very easy to understand and work, not to mention it keeps you up to date on all your Dr’s Appts, health issues, upcoming tests that are needed whether it’s by your age or any medical conditions you may have! It also allows you to keep track of your medications and when they need to be refilled and it all can be handled right on the app without ever having to call n speak to the drs office or the pharmacy…it provides you with an after visit summary per appt and also the best yet it gives you the opportunity to see and read or look at any test results that you may have had to have performed and includes the option to print any of your medical record if not all of it or either you can have your medical records sent to a new facility straight from the app again without ever having to speak to tons of different people from the drs offices or hospitals!! I highly recommend this app for all it’s a real life saver!!

Updating of Prescriptions. My prescription information should be able to be updated by my general practitioner and my general practitioner. The application cannot be updated by either professional medical source that either prescribe or disperse my essential drugs. CentraCare, the closest hospital, in Central Minnesota can only control the information if I bring in information from either above mentioned source. On my own, as the middle person, could easily tamper with the information making it a dangerous practice. But the application allows this practice through the apps controller. CentraCare should be able to communicate as health practitioners with my providers. So, in short, I am forced to use MyChart. Please check with your primary health source (or other practitioners) and your pharmacist to see if they can send updates directly through the application to the party that controls MyChart. The application should require the manager to directly receive medication information with this vital health function in case of an emergency. I do not recommend this application unless these professional health providers can directly communicate with one another. Anything short of this direct, professional communication is dangerous in a major health event using MyChart by its controller.

Billing. Should have a place where you can communicate with billing, not just medical purposes. Especially when you work the same hours as they do and can’t call during those hours. At least I could leave a message and they could contact me back through your app. Second, billing should have it where you have a receipt for each individual online payment. Insurance companies want proof of that payment, the business that it’s from, proof of the person and how much. On your website I have a huge lists of payments, but can’t take a picture of that individual payment, and it just has guarantee number on top and not my name or exactly what I did. So I can’t send picture to my insurance company. A lot of insurance companies are paperless and you go through their app. Very frustrating. It shouldn’t be that hard to have one page that you can take a picture of all information from that one I do use payment to send to them. And when I finally had the time to go down to get a copy, it’s not a really good legit receipt of payment to prove all information. Please update your system so it’s easy for us to relay the proper information to our insurance companies. This is a huge thing in life for everyone. Convenience is a must! Thank you!

How MyChart changed things. My doctors implemented MyChart about 5 years ago. It has been a real game changer. Prior to MyChart, here's how it was to be a patient: -Medications-at every doctors appointment, I was asked to make a list of all my medications, which I did repeatedly. This was not only burdensome, but I concluded that my doctors really did't know what medications I was taking and were risking harmful interactions. -Test results-after getting blood draws and other medical tests, I had to call or email a nurse to get results. Nurses were very busy and getting results often took several days. Sometimes I was very anxious waiting for certain test results. There also was no way to compare test results over time, other than keeping hard copies of tests. -Appointments-I did my best to keep track of appointments but there was no central place to look. Requesting appointments required a phone call and often long hold times. -Questions/messages-there was no easy way to send messages or ask questions of my doctors. Often, after an appointment, I would think of question I forgot to ask but there was no practical way to ask them. -Schedule changes-when an appointment was canceled or changed by a doctor, at times I wan't notified. I recall enduring an uncomfortable pre-test preparation one night and showing up the next day at the hospital only to learn the test was postponed. MyChart has pretty much resolved each of these problems and more.

New Chart.. I’m not pleased with the changes in the updates in the new chart, especially the messages. I have sent 3 messages over a three day period and none of them have been answered. I will try to call on Monday to see if I can have my questions answered. Although this is not part of the message system I am highly disappointed that AGH, your flagship hospital, does not have an endocrinologist group. I have other issues that prohibit me from driving long distances. My friends are reticent to drive long distances also. I choose not to take an Uber or Lyft and a Limousine because it is just too expensive. I live in Beaver County therefore transportation services in Beaver County do not extend to Allegheny County and v/v. It’s truly a problem and certainly not a patient friendly problem. I live alone and I do not have any family to speak of. AHN has many people that travel from nearby counties because we want to be seen by the best and because we have developed a relationship with our doctors and support staff. Please take some steps and time and make transportation doable. Thank you for your consideration.

Love it. This app is great, has everything in one spot, I don’t need to walk away with papers anymore after an appointment as I can just tell them to put it on my portal. I can message my doctors immediately and also echeck-In which saves A LOT of time. Also being able to see all my past appointment and information as well, I can update all of my insurance or medications through the app too. The most important thing to me though is that I am able to have proxy to my daughters profiles so I can easily grab something if needed for medical reasons or need to go back and check something all their papers are there and I can also schedule our appointments through the app and have our tele medicine appointments too (even though I make in person appts because I think it’s more important for the doctor to see you in person) if you can’t make it in and your symptoms are not bad the tele medicine is great. The app is wonderful. Welcome to new age tech. Just keeps getting better and better.

Tremendously flawed. While MyChart offers many good features to patients, it is riddled with flaws that make it less than dependable for medical information. Apparently, Novant has multiple info systems that should, but do not link to each other. The user interface also buries some important information deep in its menu system. A consistent error that has yet to be fixed in 2 years is when a user tries to add an appointment to their calendar. For reasons, unexplained, the app adds the appointment to the calendar at GMT rather than local time thus setting the appointment at the incorrect time in every instance and it either needs to be manually adjusted or the patient will miss their date. I’ve brought this to the attention of multiple contacts over the past 2 years but nothing has changed. The e-check in is easy, but I’m constantly asked the exact same questions when I arrive at the appointments. The data is apparently not retained across Novant databases either. While I have been retired for over 5 years, and having multiple appointments since retiring, the Novant system recently showed me as still employed full-time. The whole system is so sloppy I can’t consider it as a reliable system. While I do use it, I still keep separate records.

Very Useful App. I am very thankful that I have the information provided on this site at my fingertips almost as quickly as the Dr. It has been helpful for me to look back through my test results over the past months to get a visual picture of my health. I am more apt to control dietary and other medical issues when I can easily look up the facts about my health. The ability to forward appointments directly to my calendar is a substantial time saver and makes it mistake proof. The ability to message with the staff of my medical professionals has also been a great benefit. I am able to get questions answered in writing, in a timely fashion. The only portion of the App I have found lacking is the Log In. A number of times, I have had to reset my PIN for access to my account. Now the App will not even accept a PIN. I have to type my password each time I need access to my account. It may seem like a small thing, but either the PIN feature works or it doesn't. If it doesn't consistently work, eliminate the feature.