Ream Mail - Life Changing 5*
Until someone in my community had shared their journey with Ochsner and their ability to communicate via messages and Zoom with their doctors, I was not familiar with the app for Ochsner nor had I ever been a patient there. I’ve currently been going through fighting cancer and was not receiving care that needed in Mississippi. I downloaded the app; the world opened up. All the specialists I needed to see were right there at my fingertips suddenly as well as the ease and simplicity too schedule appointments at my desired location/time/provider. In addition I’ve since been able too experience Ochsner and if could give more than 5*, I definitely would be. I had to have an EUS done there; every single individual I encountered regardless of involved in my care directly or indirectly, they ALL showed such kindness, respect, compassion, that I’d not had this kind of care anywhere else. And I mean everyone I crossed paths with and not just on the date of my procedure but also at a whole different location where I went to see my new Ochsner oncologist at Luling and again 5* too infinity more, because everyone right down to the receptionist and the individual working at their tiny cafe was AMAZING! Thank you Ochsner for choosing employees that are obviously happy to be there doing what they do, I am quite grateful!! Keep up the great work!
Jboy98133 - Update your contact information
Hate that it is forever asking me to update my contact info. Always and forever. With no way to get rid of it… For the most part, I like it and it works really well. But wait, before you go, don’t forget to update your contact information. Just in case you missed it, please update your contact info. Now, just to be sure, we are reminding you that this message will never leave and will haunt you till you die, but before then, please update your contact information. Lol. MyChart can take that request and use it for a rectal examination.
Epic responded to my criticism and said it was setup that way by my provider and I should contact them. Thank you for the response and information. We all know how dismissive providers are over abusive hospital billing practices, I really don’t think they are going take the time to correct an annoying pop up message. So, I’ll just have to get over it. Just like I had to just get over the 30k bill I got for appendicitis. At least you responded. I’m adding two stars.
Preventive health believer - Overall excellent except for AARP Medicare from United HealthCare tracking.
While it is UHC’s change of processing claims office with new Group number and Health ID, it is the same insurance as all year except the Medicare UHC card had old processing off info. So, chaos happened when using only UHC card I had as they had not sent out the new cards yet and did not tell me or the doctors that the old processing office was no longer sending the claims along to the new office, the old UHC Provider processor was just deleting the claims! When I first got bills and saw on MyChart no coverage and called my customer service number, UHC customer service could not even find the claims! Many calls of two or more a week, most claims are found at new processing office after re-submit an email to the new POBox etc. and although the doctors “bill collectors” say this is on hold, in que for processing at new office for what MyChart say is way past due…. MyChart still says not covered and I need to pay—-inaccurately! This is causing me anxiety no matter how many times I call the doctors’ billing office and am reassured it is still processing and UHC says all claims have been paid! While it is UHC’s slow new processing problem, I would MyChart to correctly reflect what the doctor’s bill collectors say is the real status…re-submitted and processing with corrected insurance coverage office.
Sadaboutscammers - Need better delete option
I’m having a mastectomy and it keeps telling me to get a mammogram. I already got mammograms before and need to remove that and Cant. It clogged up my patient info so that I didn’t get a call back promptly for breast biopsy Followup. I was told to come back next years by office staff because they thought I wasn’t taking tests, non compliant etc. I don’t know why but I expect it’s the computer program blocking pertinent info about a patient and clogging the system with inaccurate info. System gets bogged down and becomes confusing to everyone. There needs to be an easy way for someone to update symptoms and procedures. Having a computer network like this is essential and can save lives so I appreciate it but keep working on making it more efficient and responsive. There should also be a confidential area that requires another password and a notes area. There should be a way I can enter information without having to scroll through ten pages and then given a small box that is not bug enough for info. I would like to enter info about the previous surgeon and hospital I have gone to and there should be an easy way to do this. There should also be a security aspect to it if someone does not want a specific person to visit them in the hospital or to have access to them.
TomBMass - Missing notes
I continually experience difficulty finding information on MyLaheyChart. The latest instance was when I received an email indicating I have a “New Message in My Lahey Chart account.” I logged on to MyLaheyChart and found a note indicating I had a message from my doctor. I clicked on it, and when the Message Center screen appeared, there was an entry in the Conversation section from my doctor with the same date as the email titled “New After Visit Summary”. When I clicked on that entry, a note was displayed stating “…Please click on the visit section above and the corresponding visit date to view your after visit summary…”. I clicked on the Visits section and then clicked on the View After Visit Summary option for the most recent appointment with my doctor and, under Appointment Details it read “No notes exist for this encounter.”. At some future date, without any additional notification, the “After Visit Summary” and “Notes” finally appear on my chart.
“After Visit Summary” lists the technical results of the visit. It is the “view notes” from my doctor that provide me with the relevant information that allows me to understand the results of the visit. I feel the system needs to change so it will send out email to patients advising them they have results of their visits only after the results are actually posted.
CrankyGrrl - Horrible interface, poor functionality
MyChart looks juvenile and cartoonish and acts that way. The interface is just horrible and it’s not easy to find information. In addition, it doesn’t properly integrate with provider systems. This means that while my office visits show up, important medical procedures are NOT included. For example, an endoscopy or colonoscopy appointment that requires preparation. I didn’t realize this so spent a lot of time trying to confirm my appointment really existed. Further, when a doctor makes a referral and I complete that referral activity (like lab work), it continues to show up as a task to do even though it should automatically be removed once the results are reported since I stayed within the same provider system. I followed instructions to contact my provider to fix it and they tell me they can’t do anything on their end. This means what’s in MyChart is not an accurate record. To me, an inaccurate online record is almost worse than no online record at all because you have to keep checking what’s accurate and why isn’t. Finally, the billing information is also incorrect. I set up a payment plan but when I log in it keeps telling me payment is due now. I honestly can’t believe providers use this system. When I was in another healthcare system they had a different product (or maybe they created their own) and it was much better.
Imonlydoingthistogetfreehints - So not impressed
I already have the Molina healthcare app which I’m already supposed to be able to do all of this on but now I have to eat up more space on my phone to download yet another app. It isn’t user friendly at all and kept asking me the same questions over and over. I was told with urgency I needed to set this up and answer a questionnaire. When I tried setting it up it asked who my healthcare provider is but they aren’t on your list of providers. I contacted y’all for help and then was told to worry about it later. So which is it? To top it off I’m not sure when my actual appointment is because I set it up for one time and the girl that called gave me two different times from that one. Honestly, get it together! (This doesn’t bode well for faith in a system I already don’t trust.) I honestly don’t trust telehealth appointments because 1) I’m not seeing an actual doctor just a nurse practitioner and 2)I don’t understand how you can diagnose anything accurately without actually examining me. This just doesn’t seem like good healthcare to me but a shortcut to save a buck. For example, I’ve had lower left abdominal pain for the last month and a half, so how do you plan on making a diagnosis without any diagnostic testing? I really have no desire to do this at all but was told it was a requirement of my health plan so we shall see. I’ll give it a whirl and get back to you but so far I’m not impressed in the least.
JAM DUN - Great but NOT user friendly
The app is great for keeping up with my appointments, communicating with the doctor, refilling prescriptions. However, when it indicates that there is a new message, I’m not sure which message is new unless I look at the date. My inbox reflect that I have two messages. When I click on the inbox tab, nothing happens. It would be nice if when I click on it, it go straight to the new messages and the indication of “two new messages” disappears reflecting that I have read the messages. It would also be nice if there is an indication of some sort to show that there are new messages and which ones are NEW.
In regards to the “to do list,” it would be ideal if I could decline the options or have a yes or no button or something to show that I don’t need to do what it’s indicating. For example, my dental office is totally different from my primary care physician and they keep telling me my dental appointment is overdue. I wish there was some way I could tell it no or not applicable. Additionally, it keeps telling me I’m overdue for an influenza shot. I have never, and will never, get one so to be able to decline or simply say “not applicable” would be great.
If these minor disturbances could be fixed, it would be a five star app for me.
Belladzia - Could be better
This app is great for a number of reasons besides checking test results and appointment reminders. •Through the app I can email my doctor directly, (very often they or they’re nurse will respond within a few hours so I assume the app makes that easier for them as well. •The app has a list of my meds (accurate only if you reported it accurately to the doctor) and provides an easy way to ask the doctor for a refill.•I can request an appointment from a established doctor •I can view and even pay my bill. All of these are things I can do securely through this app. It is very useful. What I CANNOT do is make notes. Currently I use this app only for check appointment times and the occasional email to the doctor. But I would use it weekly if I had the ability to make private notes. A note associated with a recent visit. Notes on possible drug benefits or side effects as I experience them. Notes on questions to as at upcoming appointments. Associating these notes with the drug or appointment or doctor directly within the app; helps keep me organized and would improve my healthcare as it makes it more likely I’ll remember details of a visit and concerns I need to bring up at the next visit.
Looking for people that care - App
This app has helped to keep me informed about test results and information on what medication I need to get updated for refills also you can see upcoming appointments. One thing I have also noticed is that the doctor’s office uses this as a wall to slow feed information to me about medical treatment questions. In the past I would call in they would pass any message to the proper person to handle the questions. With this app they want 48 hours to respond and a lot of the time this process causes more questions than answers because there is no one calling you to make sure they are properly understanding the question or questions because the app allows them to hide behind the wall of the app and answer when they feel like it. It’s like passing information through a crack in a wall and it makes you feel like your talking to an automated system with very generic responses I believe this app makes them lazy and gives them more freedom to put you off. If your use to talking to people in your doctors office this app may change the relationship you have with your doctor and his or her staff. I definitely believe this app is better for the doctors office than it is for the patient. Good luck
Rburt2018 - Why do the early check in on the app?
What’s the point of doing the online check-in inside the app? I got notified to check in early before my appointment with my Dr. I thought, how cool! I can check in before I get to the desk and not have to go through all that when I get there. So I took the time, verified my information, my insurance, took photos front and back of insurance card, typed why I was there, answered the covid questions and submitted it. And done. Then when I got the the front desk the two receptionists said ok now that you are here we have to check you in. I said I don’t have to I’ve already done it online. There response? Doesn’t matter we still have to check you in sir. To which I responded. Then what the heck is the point of checking in early on my phone? The employees said that they don’t know. They don’t understand why they have it either or what the point of it is. Also vented about a new system that they hate and don’t understand it either. Sorry to say but when your own employees don’t understand why and the customers take the time to check in when there is absolutely no point to it. It’s kind of stupid! Whomever the decision maker is in these things obviously doesn’t understand or know how it works either.
Notgivingumyname - Write a review response
The program is cumbersome and not intuitive. Getting a copy of bills to submit to secondary insurance is impossible to get. Having to call so they print it off before I can see it in the program is ridiculous!!! Plus half the time when I call the person doesn’t know what to do and then sends the wrong bills even after the date of the needs were provided. Looks like designers were assigned to different modules of the program and they do not interact well. When working with programmers you need someone to oversee how different modules interact or don’t. System runs amuck if not monitored for flow. Great idea for the program but not easy to search and get information needed easily. Also. When at an appointment, the detail of the appointment disappears until the follow up is completed. This is not helpful at all. Need the appointment visible all the time for details and directions. Email is hard to use, can’t add secondary people to them. Contacts are limited. Responses go unresponded to for days. Have been trying to remove a name from automatically receiving billing messages for months. Why can’t I do this myself? This is my information, i should have control over the dispersamente of it! Overall, great concept , lousy implementation-too disjointed of a robust program.
Shawn Hernandez - I love this app but I need a lil help from developers please
I have been using MyChart from its conception and have never had an issue ever💝💝💝💝 I go in and play around with it every now and then to see what is new. I do know that if you want to change anything important in your chart like your personal information YOU MUST DO IT FROM THE WEBSITE. I am guessing that is to be sure it is a secure location to provide personal information for HIPPA. Not positive but that would be my guess. My only issue I have is I just read on the website that I can now link my 2 charts together so I do not have to keep signing out of 1 and signing into the other for information needed. I just cannot figure out how to "LINK" both of MYCHARTS. Can you please help me with this???? It is really annoying getting a message from my doctors and I go to MYCART and I sign in and ugh it's the wrong 1 every single time😡😡😡😡 linking them would save some aggravation that's for sure. I already have the app on my iPhone where they both are on the app just need them linked and I'm all set.
Needcontroll - Very useful but limited
I’ve been using this app with LB Memorial Med Ct and found it very useful but limited in what the patient could add information. I find it very useful to keep track of procedures/ tests and reports but only done at that specific site or campus. But it’s limited to the facility that you’re using it. I’ve used other apps that let the patient update vaccines & other tests they’ve had outside of their facility with the notation “added by patient”. This would make it easier to keep your information updated and available to share with your doctors. I’ve tried contacting my Medical Center and they say the doctor’s office has to input that data but we all know how short staff everyone is so that’s not going to happen! Why can’t this App add a section specifically for Patients Remarks?
Then we could keep everything in one place. And we need to be able to REMOVE “Reminders” not just “Hide Them”because they pop up again in a month. I’ve had my check up, my vaccines, appointments but they remain forever on the LIST OF REMINDERS!
Is there any way to add that Patient Remarks section? If so, I would rate this 5⭐️⭐️⭐️⭐️⭐️
Venerina - Horrendous
Penicillin was removed from my allergies. I was told to quit using my EpiPen when stung by a bee, when I’m allergic to bee venom. I brought in my medications twice to woman's family wellness center in Missoula Montana. They never got my medications correct not even when I added or corrected them on the app. “Doctor” I don’t Claire A Frost was the meanest person I have ever met who walked out of my very first appointment with her. I just had my 18th surgery in 8 years. I was, looking for a good general “care” doctor. This is an app where you try and communicate with people who are not healers. This app is biased. This app is racist. It’s sad when you can say the best part about a hospital (Saint Patrick’s) is it’s food. I was banned from defending myself! The doctor lied in her chart notes. Managers wouldn’t call me back. I can’t have children. I am so sick. I am so tired of doing this all on my own. This app didn’t make things easier I was just able to read lies! It took years for me to be diagnosed! Everyone treated me like I was making it up! When I called to try and get into this app I was transferred twice on hold for an hour and not told why I couldn’t use the app anymore. This app treats women that can’t have children like they are not worthy of compassion and care!
3_peckered-moose - Worst incompetent medical app ever!!!!!
Response to developers
Shame on you for trying to blame this on my health network. I already talked to my health care providers network, and the fault lays with MyChart. According to my health network, this transfer has been a disaster for them. They have to apologize on your behalf because MyChart has screwed thing up so bad for so many people like myself. I have already contacted MyChart about my situation, all I get is a boiler plate response of wait 1 to 3 weeks. Well it’s been 4 1/2 weeks now and still nothing. The impression from my health network is that this is not what they bargained for when they opted to use Epic’s MyChart. All of Epic’s MyChart medical apps in the Apple App Store have low user rating. This is indicative of poor product quality.
Mission Heritage left Follow My Health app for this garbage. Due to the switch over to this app, I can no longer use Follow My Health and I can not use this app because they do not have any of my information. This app is absolutely useless for me and my family. Why on earth would someone shut down the use of the FollowMyHealth app before the “new and improved” MyChart app is ready to use? This app really screwed thing up for my family. The way this transfer is going screams incompetents.
Peezy1330 - Love it
This app is great, has everything in one spot, I don’t need to walk away with papers anymore after an appointment as I can just tell them to put it on my portal. I can message my doctors immediately and also echeck-In which saves A LOT of time. Also being able to see all my past appointment and information as well, I can update all of my insurance or medications through the app too. The most important thing to me though is that I am able to have proxy to my daughters profiles so I can easily grab something if needed for medical reasons or need to go back and check something all their papers are there and I can also schedule our appointments through the app and have our tele medicine appointments too (even though I make in person appts because I think it’s more important for the doctor to see you in person) if you can’t make it in and your symptoms are not bad the tele medicine is great. The app is wonderful.
Welcome to new age tech. Just keeps getting better and better.
Gracious922 - Dis organized
I went to this place little neck and they told me come back at 2 pm I came back early and the place was jammed pack they just told us to wait no number or anything and it’s almost 30 people and a long hours wait still not calling anyone it takes a long hours for me to wait to be tested for my PCR the staff are unfriendly and not compassionate with the patient so rude and the PA who tested me name Riaz Ali ! was a nightmare for me ! for the PCR give me a trauma she was so rude and seems angry when I ask her I’m gonna get a PCR for my travel she doesn’t seems to know and have to ask the other nurses about what kind of test and when she does the Covid test she almost brought the swab to my brain and so hard so painful I almost bleed !! Terrible and horrible person to do that she seems so angry that she did the most painful test in my life!!! That I have to write this review so they can tell the nurses or PA that being in medical it’s there job they should be compassionate and patience with the patients . Specially the person who tested me until now I can’t get over to what she did to me !
Toddhunt - Healthcare is not a game
The basic concept of this app is good but the execution is terrible. It’s another example of apps being written by computer people out of touch with real life. Unfortunately this isn’t a dating app or other social media plaything, this app involves people’s health and medical treatment and it’s not something medically inexperienced computer geeks should be allowed to play games with - an especially sensitive topic during times of a global pandemic. What’s also unfortunate is that, unlike game apps, we can’t simply choose not to use MyChart, it is the ONLY app where we can see our medical records and interact with our health care providers in a world where face-to-face contact is becoming rare. That thrusts a huge responsibility on the makers of MyChart, one that they all but fail at. The user has zero control over the privacy and accuracy of their medical records or anything else for that matter except the silly option of choosing the color of their screen background. The makers of MyChart hide behind a veil of secrecy, there is absolutely no way to contact them for help, issues, legal matters, etc. They have a monopoly and they are in severe need of government regulation. Our healthcare is too critically important to play games with.
Jessie2217 - Love my doctors
My pregnancy didn’t go as well but besides the fact my doctors are wonderful but I wouldn’t recommend giving birth there after 4 5 hours of pushing when I specifically told them he wasn’t coming out they made me squat look in a mirror then had me crunched up standing in a weird way the man that was my doctor wasn’t even my own doctor I found out the day of finally put his hand in me & then finally realized that I was right they needed to use forceps cause they waited way to long then after a month or so I was In a lot of pain they had to give me two surgeries to clean the affected area out after not believing me when I told them that I couldn’t even sit down to breast feed my baby so finally a nurse came over to check on my sons bellybutton to see if it was clearing up she said oh my it smells like yeast & I told her wow that’s me she could smell me across the room finally when I went back to the emergency room they had to rush me Into surgery for the second time they told me if They couldn’t get all the infection out I would have to need a visiting nurse thankfully they got it all out but my vagina will never be the same so don’t give birth there is my advise
Snubbywubbles - Very Useful App
I am very thankful that I have the information provided on this site at my fingertips almost as quickly as the Dr. It has been helpful for me to look back through my test results over the past months to get a visual picture of my health. I am more apt to control dietary and other medical issues when I can easily look up the facts about my health. The ability to forward appointments directly to my calendar is a substantial time saver and makes it mistake proof.
The ability to message with the staff of my medical professionals has also been a great benefit. I am able to get questions answered in writing, in a timely fashion.
The only portion of the App I have found lacking is the Log In. A number of times, I have had to reset my PIN for access to my account. Now the App will not even accept a PIN. I have to type my password each time I need access to my account. It may seem like a small thing, but either the PIN feature works or it doesn't. If it doesn't consistently work, eliminate the feature.
Linda Sue Q - The Ultimate Medical Convenience
Breast Cancer has been no walk in the park. But from the beginning of this ordeal, I have found reliable and secure communication and information regarding my treatment through MYCHART. My appointments are scheduled, confirmed and if needed, changed, via MYCHART. I’m able to message my doctors and receive prompt responses, view test results and images, check my balances due, make payments and so much more. I even share important information with my son, saving me many calls and explanations. I have friends and family in West Texas and they are, for the most part, in the dark about their medical situation unless they are at the doctor’s office or have received emails providing info. They are very impressed that I can login to MYCHART and access my doctors, nurses and volumes of information. Even though I’ve had a tough 2021, it’s been comforting to have a talented team of doctors from MDA and MYCHART to relay information to and from my providers. In short, it’s convenient and IT’S GENIUS!
RevRik - Your Private Health Info not private with Epic system
I learned my private health information is public record to anyone using the Epic (MyChart) system. Epic says you have to grant “sharing” rights with other health facilities & providers. I have no links or shared approvals, so imagine my surprise when a care provider was reading from another facility, from a health system NOT associated with this health system. In fact, I began to ask & the provider had access to EVERY bit of my health record from different states, different health systems, everything! Stuff I never authorized, all public to anyone on any Epic system. No privacy, no HIPAA restrictions or acknowledgments. Unfortunately, even health systems that I never created a portal account with, having info about my health I didn’t know, unrelated physicians were accessing. So, apparently, even if you don’t have portal access, any health-related person with access to the Epic system can invade your most private health information. They justify this violation by saying this improves your health care. Epic lies to us about the individual being required to grant authorization. Invading my most intimate privacy doesn’t make me feel safer.
Thatsmylucy❤ - Super impressed
I’ve been using this app for almost a year or so & I don’t know how I lived without it!! I have multiple health issues & keeping track of Drs. can get very confusing. This app keeps track of all of my Drs. & my appointments. It also gives you a complete list of everything discussed at that appointment, when you need to follow up if need be & a link to contact the Dr. if you need to. The app keeps track of all my medications & you can request refills too. I can also share my chart with anyone I choose to add. So if you need someone to help you navigate appointments this is awesome. Plus it’s just easier for my kids to keep track of what’s going on. I always forget what I talked about with my Dr. so this way my kids know everything. You can also add your appointments directly to your calendar. I can’t think of anything else right now but I’m sure I’m missing something. Lol. I just couldn’t go back to my old way of doing things. This app is priceless & it’s free!! 😉
JessAzul728 - So Beneficial!
My daughters have a lot of minor health problems and have to see several specialists. We try to keep them in the same health care system, but that’s not always possible. When a doctor asks what medicine they’ve been on or when they’ve been on a medication or seen another specialist for a problem, it’s all right there at my fingertips. Our previous pediatrician used this app and so did the specialists, which made it even easier. We moved, and our new pediatrician’s office doesn’t use this app. It has frustrated me on numerous occasions. Now I write everything down in case I need it. I’m constantly asking them to please get MyChart! I’m glad that our specialists use it, and hopefully the pediatrician’s office will get it soon!!! This app has been such a lifesaver for us!!! It’s so convenient and easy to navigate. I can even send messages (with pictures!) straight to their specialists, even in the middle of the night. This is the best app that I have on my phone!
Dodgeluvngal - Thankful for this app
This app is everything you need to be in control and have access to your healthcare (or your parents, spouse etc with consent). Lab and other test results populate as soon as they’re done. You can view all notes from your doctor appointments. Medications can be reviewed, you can request refills or have prescriptions mailed to you. You can pay your bill, make your own appointments, correspond with your doctor.
Me personally-I love that I get the radiology reports as soon as the images are read, I can view my lab results sometimes before my doctor even gets them. If you don’t want to get test results before your doctor has a chance to review them, you can turn this feature off.
I like that I can make or change my own appointments ahead of time.
I feel more in control over MY info.
Best of all, this app lets you access records for other clinics hospitals etc who also use MyChart. It’s simple to switch from one to another.
RickSimons - Sharing information.
I am scheduled to have a kidney stone removed next week. I had an appointment for pre op visit with urologist followed by a pre admission appointment at Piedmont Rockdale. I received a call from Rhonda with out patient admissions and explained to me that she could see in My Chart, that I had an EKG done within a couple of weeks at my cardiologist visit and it also showed that I was vaccinated at the Piedmont Vaccine Clinic and had a booster at the health department. She told me that with this information, there was no need for me to come to the hospital for pre admission. They would call the day before to ask some questions and give me my instructions and that they could do blood work the day of my procedure. So because of the information that is shared in My Chart, it saved me a trip to the hospital and gave back time to the pre admissions team to help other patients. This is a great example of how My Chart is beneficial to patients, physicians and the hospitals.
Danafranklin - Great App & Functionality With One Noteworthy Flaw
Ive had this App for my previous Healthcare provider, Atrius Health. It’s worked pretty much flawlessly since I installed it several years ago. I get my test results promptly and can communicate with any of my doctors quite easily as well as schedule and cancel any appointments.
The one flaw, major in my opinion, is there is no way, at least no easy way, to change the Healthcare Provider. Two years ago, our insurance changed and our new Healthcare Provider uses this App as well, but my settings and login are connected to my previous company and there no way I’ve been able to find to change my login to my new provider. When I go to their webpage where you see the “try our App, install here” it takes you to the App store, where i see this App, which if course shows that its already installed but the login takes me to my previous Providers page not the new one. This should be fixed so the User can easily change his Provider, which is hardly an uncommon occurrence. Given how many Healthcare Organizations use this same App, this should be a priority fix.
Petey.lim - Glitch in app
Somehow the app randomly changed my notification email preference. I normally set my email preference as my personal email and weirdly enough it changed my email without me touching the app at all! It changed my email to my business email/school email which is frustrating because I only noticed this after I checked my junk mail in my business/school email and had to fix my email preference through the MyChart website. MyChart has gotten a lot worse ever since the update and revamp. I am 21 years old and well-versed in technology and no app should be this difficult to comprehend. I know how to use the app to its full extent but it’s the app that’s the problem where it doesn’t fully work. I just don’t know why update and revamp the app. What target audience are you trying to reach? You have to put yourself as a consumer and see how you would utilize the app. I personally do not recommend this app after the update; however, if the app went back to its previous platform i would totally recommend it. Any app developer who responds to me has to understand the marketing aspect of this because I have some background knowledge in app developing and marketing.
SadAndLameProduct - Poor design for notifications
When I have new emails, my email app has a count of them added to the icon and can also send notifications to the phone even when it is “off”. This app does nothing.
Even when the app is open, there is no visual clue that you have a new item you may need to look at. The only thing you get is an email to your personal account to tell you something is there, no clue as to what that something is. You have to manually search the app to find new items. I have not seen that kind of behavior in years in any app, especially one that might actually be telling you something important. I can’t believe an app like this that appears to be the choice from a lot of prominent health care companies has this behavior when every game does it better.
A lesser, but still annoying problem, is that it keeps telling me that safari does not support chat. Well, if it does not, then remove the chat button and stop annoying me multiple times each time I enter the screen! I am not even using that button!
Funjenni! - Handy
It’s super convenient. You can check on up coming appointments and have access to the follow up care paperwork afterwards in my experience within mins of leaving my appointment. You can message your doctor or nurse directly if you have medical questions and if you have other questions like billing that’s also available as an option but it’s one I’ve yet to use so unfortunately I can’t give any information on what it offers. You can check on your referrals. You can make almost all your appointments through mychart also. I really like and appreciate apps like these where I can do almost everything I need to from my phone. I have panic attacks knowing I have to call and talk to someone most days and I get upset and embarrassed and I won’t call and get services for myself but with mychart I can take care of all of it with my phone then just show up to my appointment on time. It’s been the best thing for me
Liz511 - Feedback
(1) MyChart needs to add a mailbox option for “drafts” asap. Patients begin to compose and often need to confirm details, or pause and finish later. Without that option right now, your app just deletes everything and users have to start all over from scratch! (2) MyChart needs to add a doctor’s name under “providers” as soon as the patient has a confirmed appt showing up under your “calendar” link. Too many times I’ve needed to reach out with info or a question BEFORE my appt (which these days is months away) but unable to do so until AFTER the appt is over, when MyChart actually adds them. (3) MyChart needs to add an option allowing patients to submit their own corrections or updates to any incorrect data. (Ex I have a huge, unnecessary alert banner saying my Tetanus booster is overdue, but with no option to input data from my PC to show it’s completely up to date, and no option to remove the alert!) And if not an option to submit corrections, then definitely should be an option to remove the alert from my view.
Laura55438 - Great new features
Finally shows sent mail and whether it has been read by staff or not. Collects all kinds of data in one place that you need. Not perfect, but still indispensable: 5 stars but could still use major work. Example: e-checkin allows you to add/delete meds, allergies, conditions before your appointment when you have the info handy, but this data doesn’t appear on the clinic’s computer for the doctor once you get there: major flaw! The databases should sync, or there is no point. Also, requested add/delete info never gets added/deleted by the doctors/staff (possibly because they don’t see it?). Would also like ability to send the same message to multiple doctors at once; currently only one doctor gets the message: no way to add or CC others. Ability to add appointments directly to your phone’s calendar with the click of a button ROCKS! Scheduling is very limited, however. Pluses and minuses, but keep up the good work!
Mitcch2 - Information disappears or is changed
I have had more info that has disappeared or has been corrected to make me thoroughly frustrated AND make me want to find providers that do not use this app!!! I have had my after visit information changed - sometimes more than once! - I get a message in my email that there is a new MY Chart message but when I go into My Chart it doesn’t always display as a new message!! So I have to hunt for changes!!!! Last week I got a message that my appt was cancelled by the provider. Today I got a message saying I was a no show!!!!!! Once I viewed the cancelation message it disappeared. I could no longer access it. The no show message is no longer available for me to view!!!! I get MyChart messages 2 or 3 times a week. I really liked the appt until it started to expand to try to be all things to patients, providers, billing etc. I am checking my bills closely from now on to insure I do not get billed for cancelled appts and I am screen printing everything!!!!! I was told that original information (pre changed) is stored and is avail to everyone but the patient. I want to know how to access ALL of my records!!!!!
Rayne Beau - Update: Please put a heading for Referrals!!!
Update: They finally put a heading for where the Referrals are! This makes it sooo much easier! I feel very happy that the developers listen to the parents/patients needs in regards to using this app.
I have 6 children and 2 elderly parents I take care of so having the MyChart App has been a godsend. It is really great to be able to go through each persons name and send messages and take care of all their medical business at once. Thank you to the developers and technicians for continuously updating this app for the better!
Previous review: I can never find my referrals because they are always hidden somewhere in letters or messages. I have to go through at least 5 steps every time and it is frustrating because it never seems to be in the same place twice. I just want a heading that says Referrals. Please give us this small convenience in 2020. Thank you
Agent Animal Lover - This app is great
I love this app. It allows me to keep track of all my appointments and medications, and it allows me the ability to e-check in to my appointments before I arrive. This has been a lifesaver for me and I couldn’t be happier. One thing though: I do wish that when appointments were changed/canceled, it would notify/alert me.
Last month, my husband took me to an outpatient center I’ve been attending where I thought I had an appointment, only to find out that wasn’t the case. I made sure I checked before we left and it said that was the day and time I had. When we arrived (after a 2 1/2 hour drive), we found out that wasn’t the case. I had no alerts/notifications from the app that the appointment had changed. If there was a way to alert/notify patients of appointment changes/rescheduling, that would be wonderful and it would make this app 10,000 times better.
AnonymsFan - FAILS TO ADHERE TO PLATFORM GUIDELINES
TERRIBLE. One hot mess! Seems like toilet paper thrown at wall and then advertised as something else.
Given lack of competition so far, ratings reflect the *naivete of the users rating this (*unfamiliar with the UX guidelines of every major platform and industry UI standards). This app is a hot mess. The juvenile and embarrassingly poor quality illustrations and graphics serve no purpose and slow and hamper usability (the result of not adhering to platform UI guidelines and recommendations), use case is ignored (users right now needing to easily move between organizations are stymied by the lack of thought put into that), tasks are not grouped using industry UI standards (i.e., no application of standards re Info Architecture), and to top it all off, there is no means to report and capture user feedback and user experience for applying to fixing and addressing this clearly amateurish design. This thing is now a subject beginner UX/UI students in public vocational training programs in community colleges and universities are using as an example of design disasters. Summary: one hot mess that clinics should be prepared to spend lots of labor $$$$ fixing, managing, and constructing workarounds for.
SMARTandCRAZY - MyChart is extremely helpful with my Mental Illness
I have used this app for about 7 years. It has been excellent helping me navigate through serious health issues including mental illness, cancer (surgery/chemo/radiation), orthopedic and neurological.
This app is excellent follow up for the fore mentioned health issues and preventative health care. I don’t have to struggle to keep all my appointments. I’m never ‘double booked’. All my Drs have access to all important information and using MyChart. We communicate when needed - no matter where in the country I am.
Recently, while in Georgia (I live in CA)I broke out with Shingles. I immediately went to the nearest Urgent Care where all the required information for my care was pulled up through the MyChart app. Plus my primary Dr in CA was kept in the medical loop. IN MINUTES!! MyChart totally expedited my immediate need for medical care.
But the MyChart app made the most impact on my mental health. I struggled with appointments of any kind. I can become hyper while stressing if I was going to miss an appointment. This often brings on Shingles. I can access the MyChart app virtually anywhere at any time to check my appointments. I can do this 10 times a day if I need to. I don’t need to keep 5 calendars, appointment cards, make daily phone calls for peace of mind. The app is so reliable, I am healthier for it. Thank you.
Mikey T Ward - Inprvments required
App needs improvements so that we can have support for Apple Pay to pay medical bills and have it interface with the apple HealthKit tools so that info from the app can be record in HealthKit and data in HealthKit can be sent to my doctor automatily making it where there is more diagnostic data avalible to my doctor.
Also for email attachments please allow PDF files as there are times where forms for certain programs need to be filled out by my doctor on the pdf form but only allowing images make those forms invalid and unreadable for pregame such as Boy Scout and other programs that need medic clearance. Also if there is a wait list to get a appointment I would like to have a wait list status area to show me what number I am on that list until I get to the top of the list. Also when a apoitment is offered have it where I can accept it or request for a difrent day or time.
Also needs to have a indication of phone call appointments so that it would be easier to identify what type of appointment it is. Also office staff calls should be placed in a separate folder or something to separate them from actual doctor appointments to reduce confusion.
SuznSl - Issue getting back to my account
I’m a bit confused. My one healthcare provider sent me an email to sign up for MyChart. That was Geisinger. So I load the app and I select Geisinger, went to create an account, but found I already have an account through my other provider, Penn State. So I use that log in to access. Ok, so I’m in and a little tutorial pops up and said to use the “Switch Provider” (I think it said) if you have more than one. Well, I looked everywhere for this feature and finally found it under my Profile. I click on that and it shows that Geisinger is my provider, even though my account was set up through Penn State. So I tried to add Penn State but it’s not an option here. So, then I tried to go back to my Profile page but there’s no option to take me back. I’m stuck on the screen. No back arrow, nothing. Just a + sign to add a provider, and an Edit link to edit it. Nothing else. How do I get back to the app?
Oreodelight1959 - My Chart
I really like having My Chart, if you don’t understand something, or have a quick question it’s so much quicker and easier to look at My Chart for after visit summaries, office notes from your visit which are very helpful in case you discussed quite a bit with your doctor and you couldn’t remember what you were told all you have to do is read the notes from that visit. I also feel like you don’t have to call in explain to this person only to find out you have to start all over again until you reach the correct person. Using My Chart you type in your question and you sit back, do other things while waiting for your response. I like how you can connect with some of your other physicians if they use My Chart, much more convenient.
After getting use to using My Chart I wouldn’t want it any other way.
Zacksdad - Staying Informed is so easy with “My Chart”
I love being informed of test results as soon as they are completed. No more waiting on doctor office calls letting me know results. Now I also know if there is a change in my condition even if it is slight. Practitioners do not always inform patient of minimal changes. I like having the exact numbers, X-ray readings myself, and quickly. And they are so simple to find on My Chart. There are advantages to having visit notes by the practitioner in writing also. Sometimes I forget what decisions were made and sometimes the practitioner forgets! The messaging system, in my experience, works great and fast. No more trying to get thru to office nurses or schedulers. Just send a My Chart message and have an answer within 24 hours, usually much quicker. My Chart allows me to be more responsible for my own care. Not everyone likes that but I love it. I have 5 specialists and each of them, and their staff, have been excellent to work with via My Chart. I cannot think of any complaints unless you might have poor record keeping from one of your practitioners. However, that would not be the fault of My Chart. But you can note any errors made or omissions on My Chart yourself. Once again, it allows me to be in a position of responsibility. I recommend My Chart 100%.
Google.reader - COVID
Yesterday I tried filling out a precheck for an upcoming appointment. When I got to the questionnaire portion, I selected No to having COVID symptoms. I selected No to having come in contact with someone with COVID. I am fully vaccinated. There is no selection that allows a person to identify as fully vaccinated. The app did not accept my answers. The app read I must pick a selection. The app would not allow me to continue so I backed out of the app.
Today, I went to schedule a follow up appointment. I was not allowed to continue unless I selected unsure of having COVID symptoms in order to progress. Then I was given the option to pick a clinic to be seen. Once again, I backed out of the app. I made the appointment in person because the app would not get passed the COVID questions.
Please change the bias on this app that everyone has COVID symptoms or has come into contact with someone who has tested positive for COVID. Not everyone is touting anti-vaccination rhetoric. Please include a section that allows people to select the option of fully vaccinated, got their first vaccine or unvaccinated. Thanks.
Queen Esther Rab - Trying to get my prescription since January
I’ve been calling the office since January and asking them to give authorization to my insurance company to get my medication, nothing yet, I went to the office and I had a person from the insurance company on the speaker phone explaining to them that they been sending them a fax a form to fill out to get the approval for my prescription and gave them a phone number to call to say ok I approve this medication and again nothing happened. I had someone in insurance company called them on the three lines explaining to them again that they can call the phone number just confirming that it’s OK to give me a prescription and again nothing has happened, send an email several times to the doctor explaining my situation, still waiting for my prescription,spoke to the doctor on the FaceTime explaining to her that I need my prescription and nothing has been done.I honestly don’t know what else I can do, horrible horrible service.
Anybody out there stay away from this office and from this doctors they don’t care about you they only care about the money.
Cindy 7197 - Great service!!
I have been using MyChart since it became available and I think it is a great service!! Prior to MyChart, when calling doctors’ offices, I was not sure if message was received and/or reviewed by the nurse or doctor. MyChart not only allows me to see confirmation but usually the responses are much quicker than someone returning a phone call. It’s awesome to be able to have a paper trail of messages, prescription information, appointments, and test results. I have everything right on my phone. Not only for myself but I can share information immediately with doctors outside of the system. There is no guessing if or when I have had specific tests, the results, or remembering medication dosages, etc. My phone settings allow me to get a pop up message every time there is an update in MyChart-this is wonderful! If I could give more than 5 stars, I would!!
LSflytRN - Best Patient Portal I have ever used
MyChart is the best patient portal app that I have ever used. It is the most interactive, it’s efficient, and I can communicate with all of my providers. I like the fact that I can request appointments through the app, view all test results, pay my bill, etc. Other apps that I have used have only been good for appt reminders and lab results. With MyChart you can do everything imaginable. love this app out of all my healthcare provider apps!! This one is the most user friendly. It is very easy to communicate with all of my hospital system providers. I wish you could change the following things: have the ability to search for & message the clinic nurses and not just your doctor. I also would like the ability to decline or initial things to your To Do list, such as input a date of a vaccination that you received elsewhere.
Monkey Butt14 - Excellent
This app is fantastic. Everything I do within the VCU health system is documented so quickly and efficiently. I am able to see office notes and test results for every visit . I can see my bills and pay them right from the app. I’m able to share critical information with my primary care physician that I’ve never had before. I see all of the results of blood work and can decipher areas where I’m having issues so they can be addressed. Every procedure is well documented and I feel more involved in managing my own health. I cannot say enough about how this app has transformed how I view my healthcare and my providers. Finally, I have been brought into the equation so I can make informed decisions about my care. I love this app and I love my VCU healthcare providers. I wish all of my doctors used this tool. It is superior to the other apps they use.
Megifog - Convenient!!
I love the convenience of this app and would have given it 5 stars if it weren’t for one flaw. It’s very frustrating when you are given orders by your doctor to see a specialist but can’t make an appointment to see them through the app. Currently, a patient can only schedule an appointment through the app if they are already seeing a specific physician. I’ve tried every way possible to make an appointment with a gastroenterologist who was recommended to me through the app and when I call the appointment line I generally can’t get an appointment for at least 6 months or more. When you check appointments through the app, it will show sometimes show recent cancellations and you can get in sooner. The process of calling the appointment line is usually cumbersome and depending on the representative you get on the line, it can often be frustrating and very unhelpful!!
Well i dont know then - Dr. Jake Rodi
Every time I have an appointment or any type of medical issue, the staff at Ochsner in Belle Chasse or at any office that Ochsner has are very accommodating and extremely professional and nice. Especially my doctor, Dr. Jake Rodi in Belle Chasse, is by far the most professional, extremely knowledgeable, nice doctor and overall person in general. I will never have to change dr.’s again as long as Dr. Rodi is practicing. He also sees both of my sons one of which is severely autistic. Dr. Rodi is extremely patient and kind with him and that means a lot to me as his father. Because he’s not very easy to deal with all the time, but he will go out of his way to make sure that my son is comfortable and content when it comes to him having to be seen at the doctors office. I have nothing but extremely great things to say about Dr. Rodi and his office. Everyone here is extremely kind and accommodating.
Ressuri - Info in one place
Its nice to have a place where doctor visits update instantly along with all test results. Im also very pleased that the doctors ive had communicate via mail through this app. The ui/ux could be revisited for clarity such as settings/preferences linking outside the app. Or having more of a sleek modern take on it however overall with all the complex info i still appreciate the amount of effort it took to design this app. My main problem now is there isn’t a way to communicate with the app builder to tell them of app issues. Mychart for some reason keeps quitting on me everytime i return to the app after i has linked me to a webpage for a settings change. Or if i just simply click “back” from reading my test results. Ive tried signing in and out to restarting my phone and reinstalling but the problem persists. Im hoping i could get an update or at least communicate this problem to the developers.
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Bussys girl - Helpful app
I think that this is a very helpful app for patients and health professionals alike. I think there needs to be some tweaking with tasks, ie if an oximeter is not available to that patient then they should either be able to remove the task or have a not applicable button. I have also not been able to add my medications to date, which I think is very useful.
Other than that I would like to be able to assign a text tone to it. I think it’s a great start! ☺️
PMF1956 - Portable Oxygen Sensor
I don’t have a portable oxygen sensor. Is it possible the system can be modified so that:
1. It’s possible to indicate to the system that I don’t have such a device
2. The task of recording oxygen levels not be generated in such situations
Nevera Electrical - Blood oxygen
It is good and useful application, what I don’t like is tasks with Blood oxygen no matter how many times you fill out it is more coming out. I don’t have that little monitor and you have to give people option to enter blood oxygen in percentage what they get on theirs smart watch not harass me with pressure from that monitor
RDW1951 - Review of the MyChart app
The app was very good, ensured that I measured and recorded all of the required health data, ensured that I filled out the questionnaires and was very convenient to use.
It might be helpful to include an explanation somewhere for the layperson of what the %SpO2 means.
Bunty1221 - Why no transparency?
Generally this app is easy to use. It has a very strange design fault though. Once I enter information, I cannot see that information. What ancient mind set designs a system to hide medical data from the patient/user?
This needs to change.
Tamerry - Oxygen readings
This app doesn’t allow one to insert non-applicable for those tasks which can’t be completed, such as taking an oxygen reading
Obi2010 - HEALTH LINK - REPORTING
Having COVID, ACT COVID-19 Team put me onto this reporting system. Any issues are immediately acknowledged, other daily heath readings are saved and uploaded to those monitoring my heath.
Dearthofjoy - Tasks and monitoring came in on Day 5 of being positive - useless
I tested positive to COVID-19 on 28 Feb and downloaded the My Chart App the following day, when ACT Health advised me to via SMS.
The App was empty, so I started recording my symptoms as ‘Tasks’ (there was no other options for me).
My tasks finally showed up in the App on 5 March (Day 5).
Before then, I was unable to reach out to anyone about my health concerns while having COVID-19, because the App was empty and each time I called the Care@Home team phone number, it would just sit ‘dead’, or in silence. I called the COVID-19 hotline a few times and they just transferred me through to the Care@Home team each time (yes, I did describe the problems I’d been having trying to connect to them). The longest I waited on the phone for someone to answer, or something to happen, was 27 minutes. I tried calling more than 10 times too.
They’re now asking me to ‘Enter Oxygen Saturation Reading’ in the App - but I haven’t been sent an Oximeter, despite my underlying health conditions/concerns. I do have a blood pressure machine, but this was already here; for different health reasons.
This is definitely not a very well oiled or organised system. You would think that 2 years into the pandemic, a simple thing, such as an App, would have the bugs ironed out and would work properly - that it would set tasks on time (not 6 days later) and properly monitor the symptoms of people who have tested positive to COVID-19.
While I’m still not feeling better from the virus (COVID-19 still has its claws into me), I am feeling much better than I was on Day 0-3. Those are the days I considered going to hospital for breathing difficulties and dehydration, but I was unable to find someone/somewhere to get the advice that I needed.
I’m still unable to fulfil my ‘tasks’ in the App too, because I don’t have the medical equipment the App, or ACT Health, presume I do have.
Mariepri - Another useless complicated app for us to fill in
Laying in bed with COVID today to set this up - it of no use and don’t see how knowing I had my vaccinations an assist me in anyway right now this is just another complex useless product fro ist to complete
Chukky99 - Cannot log in
100% know my credentials are correct because I can access on my PC. App just says can’t log in and to try again later. Useless
Imogen sophia - Silly App
How ridiculous sending us an app to use at home, requesting medical information that requires machines that most people don’t have.
It’s a waste of time and use of data.
Disappointed australian - Simple yet flexible design needed
A simple interface app, but the ability to delete tasks by user because they are not relevant is needed
Flaka57 - Immunisation record not included.
What’s the purpose of this app. There is no information in my account.
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Therapy tool - Very very frustrating
I’ve tried to log in to the organization that I’m receiving my health records from. This app keeps on asking me to reset my password or try again ....then I reset my password and the same thing happens...like Ground Hog Day.
Sedape9 - Shows incorrect info
Shows I was no show for an appointment while showing me test results for that appointment.
BibiK2020 - Sign up Form
You cannot input text to fill out the sign up form on the sign up page. Ridiculous that this was over looked. Font size does not meet accessibility requirements.
Letstuit - Very helpful
This site has been very helpful
SkippSam - Shawn Friesner
Great application, Very helpful.
Jsntv - Needs a lot of works
Problems in login. Most of features asking to to go to website and leave the app, so it is better to use the website version instead. Delay in updating the testing results as the results show up on the website version and not in the app. I guess I want to remove this app and consider the website version. I hope to return back to this app soon once all issues are solved.
Jackson Li - Need feature to remember login info. Do not want to enter every single time
Please add the feature to remember login info, or fingerprint or facial recognition. It’s a pain to enter user name and password every single time!
Smicoli - Amazing Hospital. Amazing people working at HGH
I want to take this opportunity to thank all the team that is taking care of me. You are all amazing. Secretaries, technicians, doctors, even the cafeteria workers make us feel comfortable. Your professionalism and dedication is truly appreciated. THANK YOU!
Jace@YYC - AHS does not work Nov 2022
I tried logging in. It says error and cannot find me. Which is wrong because I can login with same username and password on PC and no problems.
Sabilortgood - My Chart Health Advocate
It is very useful to be able to see one’s test results and organize appointments . obviously details of results must be reviewed with one’s healthcare team to assure proper understanding .
It is unfortunate that some health care professionals do not approve of MyChart being available to patients , and make result reviews uncomfortable by undermining the patient’s ability to understand results.
MyChart is a positive step forward in better healthcare by enabling patients to be more informed. By being better informed patients are able to understand what’s needed to become and stay healthy.
Basha59 - My health
I feel fully involved in my health care now.
Excellent program, may need a few tweaks but excellent nonetheless.
Kenzo2022 - I like it
employees so kind The doctor will give you all the information you need about your condition, Hospital so clean
Waldo fun - Great app
Once you have this app set up it is easy to use. Love how you can see all appts and reports from the appt.
StrongT511 - App is a work in-progress.
User interface needs more testing and validation.
Collecting health card photos is a questionable activity from a privacy standpoint and is unique to Sick Kids into my experience. Does any other health care provider take a high resolution photo of both sides of such a sensitive document (OHIP card)?
The photo collection work flow doesn't work properly with an iPhone. User must take a photo of their health card, then take a screenshot of the photo in order to avoid the 4 MB photo size error, which most users will not do because it's a hassle.
The demographic information collected by an optional interview does nothing to ensure privacy protection, rather asserting that anyone with access can see the details linked openly to the user's name and other personal information. Until this is addressed, I feel most users should decline to allow this detailed demographic data to be collected. Few people outside of information technology privacy experts truly understand the ramifications of the collection of this data and the risk for the patient it may create.
Overall this app is moving in the right direction --- which is to have a two way sharing of information about the patient's health status and the health provider's care details, something that is difficult life not impossible to achieve using a paper-based approach.
LaClaireF - Love it!
All your info available to you and it never bugs
Rhondytheblondy - Superb
Excellent site! Easy to use!
D.MAF - Very satisfied and want more
The application is perfect , friendly and comprehensive.
I hope that one day you will let family physicians, specialist and private labs in Ontario will include there records on that application.
Fitgirl80 - MyChart
Super helpful in getting quick results, sometimes a tad scary not understanding using google but ask the Dr if unsure.
Anna Isabella - User friendly and got all the informations you needed in your palms.
I really like it. I said all on the title 😊
Sylvia19Coppola69 - I can’t pair it with my Series 7 Apple Watch
I gave it a low rating because I can’t pair it with my series 7 watch
من محور بعيد - Singup doesn’t work- scam
They ask you to sign up and when you put your info and click on next. It says your account has been inactivated due to many attempts: Hello! I just tried it once.! And then ask you to call 555 55 5555 for support.. what n is that? And then when you click on their website toh.ca it says site not available.
Be aware of stealing your information.
The Snuggery - Excellent Medical Communication
Thank you for MY CHART!! It is such an excellent tool for sharing my information. The access to my own health results is such a gift! Thank you!
Tracey Pox - MyChart is detailed, prompt, easy access
Mr Dave g - App needs some work
I’ve been using this app now for two years and I’ve noticed it won’t allow me to update my medication‘s I can’t put them in myself I’ve asked the hospital to put them in and they’re still not in there.
Also today I received an email to check in electronically for a phone call but when I click on it it keeps giving me , A new random number. Other than that it’s a great app keep up the good work.
Impossibletomakeanickname - Excellent App!
I had very low expectations due to the prior reviews but I was very pleasantly surprised at how great this App is. I also got my results within 8 hours. It is so easy to navigate and so easy to use. I love having my results all in one place. 5 stars for sure!
Carrie Janie's Mom - Medications
Hello, thank you for offering the opportunity to provide feedback on MyChart. I have been using it for a couple of years now and have notified some improvements, so thank you. 2 items I have feedback on are:
1. For some reason when I update medication information it doesn’t ask me to enter the frequency of the medication. For example my daughter just changed from Wednesday to twice a day and I’d like to update that however the system is not on me to do that.
2.For some clinic visits (neuromuscular) and some virtual visits (psychiatry) the AVS seems to have a ton of automated generated information only and nothing really specific to the actual visit. Perhaps the care providers need some prompt or more education on updating the AVS after a clinic/virtual visit. In contrast emergency department AVS are very thorough and excellent.
Jewek#1 - My Chart
I find it difficult to get into. MY CHART so often. I get frustrated trying to get in.
Uzinanaj - Excellent app
Excellent app to follow up health tests
Ryanhanna - Doesn’t work with Apple Health, as advertised
In the app’s App Store screenshots it promotes that it works with Apple Health. However, it doesn’t.
Quite disappointed that there’s no Apple Health support, despite there even being an Apple Watch app.
Sarajomha - Love this app
This app is great, I can see ALL my test results as soon as they are available, I can refer to the notes my doctor adds from my appointment, I can ask questions and look up what a test result means straight from the app. It’s amazing.
Samad44 - No updates
App doesn’t ever update to reflect new test results. So either it’s the app or the med community is not putting results into my dovetail
1979-1987 - My Chart
I find that being able to see my test results gives me more insight into to my health. Not having to wait till my next appointment with Dr. It give me a heads-up so I can write down questions I need answered. I also get alerts to let me know test results are in and reminders of appointment. I’m also able to communicate with someone if needed.
Suede29 - Almost none of my information transferred. Doesn’t list doctors, medications or history.
I am a transplant patient plus have had 15 surgeries and 30 hospital stays yet none of my doctors are listed. I have been waiting over a month for a recall appointment but the secretary says it won’t allow her to make an appointment as I am not listed as his patient. None of my large amounts of medication are in place. I could go on and on. So far, totally useless.
Sydsimm - Very good app.
I am really pleased with this app and the information it provides.
Having all your medical information, appointments and instructions in preparation for test.
Also being able to reference your doctors notes is essential to your next visit.
I give four stars because I was not able to link to my family doctor.
L think linking this app all your health providers would help, especially for referenceing health history visits and bloodwork information.
Pickeringman - MyChart
Works well but the only problem is that it doesn’t provide for printing of your reports.
Jo Rieux - Not great
Not working to great can only see info from 2019
Call me to - Works great
The only problem is that every hospital and all drs are not on this. It would make this app the very best on the net.
Hanalsen - Love this app!!!
It is easy to use. Love getting notifications of my appointments it helps me remember my appointments. Nice to have the results of my tests at my fingertips.
Vimpatient - One way app
Although the menu of this app is full of options for sending messages, scheduling appointments and contacting the healthcare team, none of them work or are enabled. It is a one-way app designed for the convenience of professionals.
Toohardto find ickname - Fabulous way to keep records in one place
Great , saves me looking in different places for my own records
All of my chosen health professionals have access to each other and can see me in “ the big picture “
2therink - 2 step authorization doesn’t work
Have tried to log in several times with Face ID and password. Prompts for 2 factor authorization to text my phone and email. Either way no code is sent. Dozens of retrying without being able to access account.
Frtgeen - Ottawa Hospital MyChart
My chart is an excellent way to see the results of any procedures that I have through the Ottawa Hospital. Prior to enrolling on MyChart the doctor or nurse would review what I had done while still at the hospital. By the time I arrive home I start to wonder if I got everything correct, but through MyChart I can go in and see a written explanation. I would strongly recommend anyone with the ability to have access to MyChart take advantage of it.
JM Ottawa - Helpful
With MyChart I feel I am a member of my own care team. I see the results when they do and am better prepared for consults!
Squibble 123 - Visit details aren’t there
Although app records you had an appt, no details are given, so if you wanted to confirm instructions, etc, nothing is there. So, other than recording you had an appt, details are useless
W1945 - It user friendly
I receive automatic emails telling me to look at the app. I can’t tell where I should look. Is it a message from a provider? An appt reminder? Informing me of a new appointment? A test result?
One has to open everything to find out why one is directed to the app for a “message”.
Dildar sabri - Excellent
Very easy , convenient and helpful
068 veix - Not reflective of visits or pending tests
Absent clinical notes,
Consuela4 - Only shows 3 covid vaccines
I have 5 now. The first two are missing since I updated to get it to show my boosters. So it only shpws the last 3. Cone on!
JohnnyU3000 - Works great
It helps save time prior to appointments and I can easily access all my test and appointment information.
Malakava - Awful
Idk anybody who walks around knowing their medical record number for any of the hospitals they have visited. The HIN should be enough to reset a password ~ awful app
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