Danafranklin - Great App & Functionality With One Noteworthy Flaw
Ive had this App for my previous Healthcare provider, Atrius Health. It’s worked pretty much flawlessly since I installed it several years ago. I get my test results promptly and can communicate with any of my doctors quite easily as well as schedule and cancel any appointments.
The one flaw, major in my opinion, is there is no way, at least no easy way, to change the Healthcare Provider. Two years ago, our insurance changed and our new Healthcare Provider uses this App as well, but my settings and login are connected to my previous company and there no way I’ve been able to find to change my login to my new provider. When I go to their webpage where you see the “try our App, install here” it takes you to the App store, where i see this App, which if course shows that its already installed but the login takes me to my previous Providers page not the new one. This should be fixed so the User can easily change his Provider, which is hardly an uncommon occurrence. Given how many Healthcare Organizations use this same App, this should be a priority fix.
Sahtih847 - I know there is a way!
I have been using this app with UTSW for several years, and added SSM Health this year. It has made what would have been the difficult task of keeping track of multiple providers and facilities appointments, test results and communications easier. The MyChart message feature has saved hours of waiting to communicate with my healthcare team. The facility’s fluency with the app does make a difference, but there is nothing complex about the patient side of the tool.
The Blue Jeans virtual appointment feature is simple to use as well, though I find the appointment notifications for virtual appointments is not working as well as the in person one- need to add telephone recorded reminders. I have missed several appointments because the reminder emails get lost when you don’t have time to go through 300 emails to find them. For comparison, I have never missed an in person visit or even been late for one.
Another improvement for me would be access to the Radiology studies, not just the reports, but I’m not sure most folks care about that. Since I use an IPhone and not a computer, that might be available already.
I need to also have my husband’s medical records available and would like to have another copy of the App on my phone to do that. So far, I haven’t been able to figure It out. It would also be helpful to be able to mark his app icon to distinguish one from the other. Would love input?!
JAM DUN - Great but NOT user friendly
The app is great for keeping up with my appointments, communicating with the doctor, refilling prescriptions. However, when it indicates that there is a new message, I’m not sure which message is new unless I look at the date. My inbox reflect that I have two messages. When I click on the inbox tab, nothing happens. It would be nice if when I click on it, it go straight to the new messages and the indication of “two new messages” disappears reflecting that I have read the messages. It would also be nice if there is an indication of some sort to show that there are new messages and which ones are NEW.
In regards to the “to do list,” it would be ideal if I could decline the options or have a yes or no button or something to show that I don’t need to do what it’s indicating. For example, my dental office is totally different from my primary care physician and they keep telling me my dental appointment is overdue. I wish there was some way I could tell it no or not applicable. Additionally, it keeps telling me I’m overdue for an influenza shot. I have never, and will never, get one so to be able to decline or simply say “not applicable” would be great.
If these minor disturbances could be fixed, it would be a five star app for me.
Belladzia - Could be better
This app is great for a number of reasons besides checking test results and appointment reminders. •Through the app I can email my doctor directly, (very often they or they’re nurse will respond within a few hours so I assume the app makes that easier for them as well. •The app has a list of my meds (accurate only if you reported it accurately to the doctor) and provides an easy way to ask the doctor for a refill.•I can request an appointment from a established doctor •I can view and even pay my bill. All of these are things I can do securely through this app. It is very useful. What I CANNOT do is make notes. Currently I use this app only for check appointment times and the occasional email to the doctor. But I would use it weekly if I had the ability to make private notes. A note associated with a recent visit. Notes on possible drug benefits or side effects as I experience them. Notes on questions to as at upcoming appointments. Associating these notes with the drug or appointment or doctor directly within the app; helps keep me organized and would improve my healthcare as it makes it more likely I’ll remember details of a visit and concerns I need to bring up at the next visit.
Toddhunt - Healthcare is not a game
The basic concept of this app is good but the execution is terrible. It’s another example of apps being written by computer people out of touch with real life. Unfortunately this isn’t a dating app or other social media plaything, this app involves people’s health and medical treatment and it’s not something medically inexperienced computer geeks should be allowed to play games with - an especially sensitive topic during times of a global pandemic. What’s also unfortunate is that, unlike game apps, we can’t simply choose not to use MyChart, it is the ONLY app where we can see our medical records and interact with our health care providers in a world where face-to-face contact is becoming rare. That thrusts a huge responsibility on the makers of MyChart, one that they all but fail at. The user has zero control over the privacy and accuracy of their medical records or anything else for that matter except the silly option of choosing the color of their screen background. The makers of MyChart hide behind a veil of secrecy, there is absolutely no way to contact them for help, issues, legal matters, etc. They have a monopoly and they are in severe need of government regulation. Our healthcare is too critically important to play games with.
Shawn Hernandez - I love this app but I need a lil help from developers please
I have been using MyChart from its conception and have never had an issue ever💝💝💝💝 I go in and play around with it every now and then to see what is new. I do know that if you want to change anything important in your chart like your personal information YOU MUST DO IT FROM THE WEBSITE. I am guessing that is to be sure it is a secure location to provide personal information for HIPPA. Not positive but that would be my guess. My only issue I have is I just read on the website that I can now link my 2 charts together so I do not have to keep signing out of 1 and signing into the other for information needed. I just cannot figure out how to "LINK" both of MYCHARTS. Can you please help me with this???? It is really annoying getting a message from my doctors and I go to MYCART and I sign in and ugh it's the wrong 1 every single time😡😡😡😡 linking them would save some aggravation that's for sure. I already have the app on my iPhone where they both are on the app just need them linked and I'm all set.
Lin Sto - Billing portion of the app and to do list
I would have rated it higher but I don’t like a couple of the features. First in the billing area it automatically defaults to paperless billing. Second once you are looking at the bill you can’t print it. I use a HSA account through my work and pay dr’s bill that way. This forces you to pay through the app. And had to play around with the app just to turn off paperless billing.
Another feature I don’t like is the medical to do list. Through both my medical providers I have linked in the app it show 2-3 exams/shot to do for the year. It will not allow editing to tell it they are done. And my primary dr’s office is still struggling with updating it as well. They are still flipping back and forth between their old system and this one to view things.
The two health providers are Cape Fear Valley Health and Duke Health.
Laura55438 - Great new features
Finally shows sent mail and whether it has been read by staff or not. Collects all kinds of data in one place that you need. Not perfect, but still indispensable: 5 stars but could still use major work. Example: e-checkin allows you to add/delete meds, allergies, conditions before your appointment when you have the info handy, but this data doesn’t appear on the clinic’s computer for the doctor once you get there: major flaw! The databases should sync, or there is no point. Also, requested add/delete info never gets added/deleted by the doctors/staff (possibly because they don’t see it?). Would also like ability to send the same message to multiple doctors at once; currently only one doctor gets the message: no way to add or CC others. Ability to add appointments directly to your phone’s calendar with the click of a button ROCKS! Scheduling is very limited, however. Pluses and minuses, but keep up the good work!
Mikey T Ward - Inprvments required
App needs improvements so that we can have support for Apple Pay to pay medical bills and have it interface with the apple HealthKit tools so that info from the app can be record in HealthKit and data in HealthKit can be sent to my doctor automatily making it where there is more diagnostic data avalible to my doctor.
Also for email attachments please allow PDF files as there are times where forms for certain programs need to be filled out by my doctor on the pdf form but only allowing images make those forms invalid and unreadable for pregame such as Boy Scout and other programs that need medic clearance. Also if there is a wait list to get a appointment I would like to have a wait list status area to show me what number I am on that list until I get to the top of the list. Also when a apoitment is offered have it where I can accept it or request for a difrent day or time.
Also needs to have a indication of phone call appointments so that it would be easier to identify what type of appointment it is. Also office staff calls should be placed in a separate folder or something to separate them from actual doctor appointments to reduce confusion.
Tommy Ta-dow - Convenient for Medical history and more
I really enjoy this app. Upfront, my only gripe is that I can’t call from the app. I was late and needed to call to see if they could still see me. I ended up having to find the office in maps and call through there. Even though they have the office info in the app. Just need to make the phone number hyperlinked to the phone dialed.
Otherwise, this app is great! Keeps my meds and recent test history right at my fingertips. Needed to log some levels at work for insurance rebates and because I had record of them on the app, I didn’t have to got through their BS and just entered my numbers.
I can use this to communicate directly with my doctor and the staff in the office too. Makes it super easy to communicate basic questions and prevents unnecessary trips.
I recommend my doctor and they app to others at the same time!
Wendy No Name - Let’s make sick people fumble around with an app!
Want to be seen ASAP by whoever has the first available appointment? Good luck because you’ll need it with this app. Message my doctor, they message back saying she’s not available, go see so and so or go to the same day clinic. Is there a link in the message to make an appointment with so and so? Nope. Can I choose so and so in the app and make an appointment? Nope because I’ve never seen so and so before. Okay, is the same day clinic the same thing as an an e-visit or are those two different things? Dunno. But we’ll take your money for an e-visit first and you can try to ask questions later. Can you make a virtual same day clinic visit? You’d think, but not with this app - you can only book in person. You have to call the same day clinic and be offered the option for a virtual visit by a human being. Why doesn’t the app offer that? This is a long, rambling, unhinged review by someone who spent 30+ minutes mucking around with this app that makes something as simple as trying to get medical help unnecessarily confusing and you’re out $20 for the e-visit.
BLACKCAR PICTURES - Great app, but…
This has been an extremely helpful app for me, allowing me to communicate back-and-forth with my primary care physician much more efficiently than we ever could before. It also has helped me to keep track of what tests I have had done and what the results were, what my upcoming appointments are scheduled for, and it lets me know whether my primary care physician has received the results from other doctors and tests yet or not as well.
However, the messaging app is extremely, excruciatingly difficult to use because messages are limited to only 750 characters! In this day and age where hard drive space and server space are so inexpensive that they are a cheap commodity, there is absolutely no excuse for this kind of ridiculous limitation. Every time I need to communicate with my doctor, this forces me to send three emails instead of just one! I am begging you, PLEASE fix this!
60 year customer - This app is a good idea, but it has incorporated so many compromises that it is fairly useless
The app includes reminders, which is a good idea. So, my reminders include entries telling me that my colonoscopy is overdue, my tetanus shot needs updating, I need a flu shot, my annual physical is overdue. All of this is useful information, but it is all wrong. I am up to date on all of these things. So, you would think, fine, delete these reminders or mark them complete. Wrong, the user has no control over the reminders, a provider must mark these matters as completed. But, the providers for each of these medical services are not subscribers to the app. The developer thinks I should talk to my world class eye surgeon at a medical school who is a subscriber and tell him I have taken a flu shot and he should update my reminder on my MyChart app. That strikes me as silly.
Bottom line is that the app has no way to correct false information. I call that a serious defect. I will not rely on this app for any of my health decisions, which is a shame. Good idea, sorry execution.
TigerWizards - My Charts just keeps getting better
I’ve used My Charts since it was first introduced for PC. Now I used it with 3 health systems that use various versions of the APP. When my primary in one system and my gastroenterologist in another we’re able to ‘reach across’ their systems and sync my medications, see the labs performed by the other I knew My Charts had grown up. I’ve never had a problem in the desktop, iPhone and iPad APPs. I travel twice a year and I have piece of mind that I’m carrying my current health records with me. I now what my neurologist to interface their system. They get into MyChart easily but their is no merging of test, visit notes, therapies ordered accessible from MyCharts for my other doctors to see. I figure that will happen in due time.
The developers of MyCharts and the APPs for it get KuDos from me. A 10 if the review scale allowed.
MommaGRock - App is having problems loading data
Over the last week - probably since this update, the App is having problems loading data and is just incredibly slow or when I select icons, it doesn’t load any of my info at all - giving error messages about not being able to retrieve my data at this time or that its having problems with its server.
I had to contact my docs office today to get info about past medical summary and upcoming appointments. My recent test results and even messages sent to/from from my doc aren’t loading. It either says it can’t load my data at this time and then gives an error pop up message or it says it can’t download data from the server. When trying to retrieve messages, a bar with pop up message saying it’s trying to retrieve from Legacy and has its logo - which is a place I’ve never used & the app doesn’t support.
I called Tech support today and did some trouble shooting over the phone. They said to try it on a desktop (seems silly since we need the app to work to gain access to it on our mobile device). Also was told to delete and re-add the app. it didn’t work any better and still showed error messages about retrieval, so I’m at a loss!
It’s supposed to help us stay connected to our docs and medical reports - to add mobile convenience. We should not be made to go to a desktop, when the whole idea of an app is convenience. Hopefully enough people complain about this that it gets updated and fixed.
Bettyd28 - New design has made less functional, needs accessibility controls
I’ve always found the MyChart app incredibly useful, functional, and simple. The new design is much “sexier” with its social media style feed, animations, and the size-changing icons. But all I was there for was to check the date of an appointment, and after mere moments of using it, I felt dizzy and sick from the unnecessary motion. You need to provide the option to reduce motion on this thing, or else people who are sensitive to that kind of thing will no longer be able to use it. Not only that, but it strikes me as a lot harder to navigate on first impression. Everything I actually need is hidden in an ordinary, practical, and super lengthy list under the menu icon. No doubt a nested menu option would be far more functional than scrolling for several minutes. Oh, and you can’t dismiss everything on your feed, even after checking and editing as prompted. This redesign is a miss.
Capncuddles420 - super mediocre
i have severe light sensitivity and it hurts my eyes and brain to use light mode. please add dark mode support. it’s been over a year since iOS got native dark mode so please make it happen already.
btw-epic, the maker of mychart, is a leech of a corporation with a monopoly in this market and has shown no evidence that it wants to provide a good service for patients, only that it knows how to make an enormous profit of an offensively mediocre product.
the subject line options for messaging doctors are far too limited. please add more options
add support for threaded messages in the messages pane. currently messages aren’t threaded, so users have to navigate back and forth between the sent folder and inbox to read messages and replies.
allow doctors, labs and clinics to post full test and exam results (original letterheaded pdf versions) inside the app, instead of just filling in epic’s in-line results page. the current system makes it unnecessarily difficult to save or export results.
include more preferred time options for appointment scheduling.
create a page that lists phone numbers for the departments and offices and providers on a patient’s care team.
allow patients to access more complete chart information and medical records than is currently available on mychart and in an official letterheaded format like we would receive on paper from a doctor were we to get the information that way.
Jaclyn725 - Messaging Great Lacking Almost Everywhere Else
Before my Doc retired it was fantastic being able to get a hold of him easier than going through office. But there were a few hiccups with not getting notifications. Trying to schedule an appointment with a new doctor in the Practice, I accidentally hit the DR. I saw at Urgent Care that Practice has connected to office. Now he is set as my Doctor and cannot see a way to remove the mistake through APP or desktop. Nor do I like the fact that just because ob/gyn is not in their system or would I link it, I can never get around the TO DO messages for Check Ups. Not exactly an app bug issue but in July I was in a fire and due to underlying health issues they took me to an Honor Health Hospital.I literally told them my info was in My Chart cause my Dr Office was part of Honor Health. They have over 20 years of records and the Hospital never even accessed it not once or even called office. What a joke !
Dkydkdhfxhc - A good Alpha version missing key features
What is there works which is good, but it's missing some key features to make it generally usable.
Login: must add Touch ID login capability. The passwords to our medical accounts are by definition already long and complex for security. Entering them on a computer keyboard is already nontrivial. On a phone soft keyboard it's a pain and likely requires several retries. Get it once and the use Touch ID and the keychain.
Test results: good to see the. It missing the a ability to chart the several results over time I can do on the website.
What would also be good but not as critical is that for a prescription/drug the condition for which it was prescribed would be VERY helpful. Many of us get prescriptions to have on hand IF a condition flares up. So I'm not taking it normally, it's in a drawer. Looking over the list and seeing drugA would be better if it had "for treating blah".
But key is the Touch ID login. With the password manual entry I'm just not going to use this over time and just wait till I get to a computer as was the case already.
Update: the developer suggestion one should contact their healthcare provider is the wrong answer. Epic should update the app to provide Touch ID as a way of accessing and communicating the passwords stored in the keychain. Asking hundreds of people to contact dozens of healthcare providers is stupid.
Virtual-triplets - Good with some annoyances
In general I like this app. It is handy for tracking prescriptions, appointments, test results, and communicating with my care providers. I use my pharmacy’s refill app, but I like having a list of my prescriptions and doses in one place.
My physician prefers that weekly updates go to his nurse. She is not listed in my care team, so the only way I can write to her directly is by responding to a message she sent me. It would help if I could start a new message to anyone who has previously sent me a message.
I can not attach images using the iPad app. If I try to attach one, my photo library appears very briefly then disappears. It works on the iPhone app, but I often forget, then have to switch devices and start the message over again. Plus, it’s a lot harder to compose messages on the smaller screen.
Wolfbelle - Love this app!
I have two different healthcare providers. Both use MyChart. I love it, because after linking the accounts, either of them can see what the other is doing. Plus, I can email (and attach pictures) my providers and if necessary, they can send prescriptions. (Just had this with an abscess). Tests are loaded to the app as soon as they are completed. Some within an hour. Since I have tests that need to be done every three months, this is very handy. No waiting for results or a phone call. Statements arrive promptly. It is also possible to pay outstanding balances within the app. No waiting to see how much money is owed. I can’t say enough how great this app works for me! So glad my providers also use it!
Jong ponytail - Not trustworthy
I have the MyChart app on both my iPhone and iPad. I have it listed for my hospital visit, my eye clinic visits and my general health visits. The only thing is accurate on his keeping the appointment dates updated. And yes it does share test results. That’s it. It does not provide any billing information at all despite my getting paper bills indicating massive charges nothing ever appears on the MyChart apps. There is no way of letting the app people know that it doesn’t work the only messaging goes to the doctors and I don’t trust it since they don’t even tell me the bills. This is a useless app that makes people think they have contact and that they are sharing information and information is being shared with them. Thank goodness I kept paper statements for everything otherwise I would have no tracking of my billing or payments. This is a scam both to the medical profession into the patients. For goodness sake I hope somebody read this app and updates it correctly.
HillJack Russell - Want to change User Name
As I was going into surgery, my wife was pressured by the hospital to set up this account, and created it with a name I can’t ever remember. I would like to change the login User Name. I can do that with other health apps, but not this one. Please make this function available.
Also, the main page of the app is confusing, with 16 different Activities icons randomly floating in a clutter. Would be much easier to read & find if these Activities were just listed top to bottom, perhaps putting a smaller icon to the left of each titles. As it stands, the main page looks like a lot of app icons inside an app; like I’ve picked up someone else’s iPhone and now I’ve got to figure out where everything is because it’s just a bunch of icons thrown at me. Frustrating. Just list the Activities, please.
AboveRubies - I Love it Except....
1.) The e-check in process is excruciating, only for me to have to do the exact same process at the dr’s office. It doesn’t save me any time or aggravation so for as frequently as I go to the Dr, I just stopped doing the e-check in.
2.) I see providers in two different local health care systems. They both use MyChart but it seems that I can only use the app for one or the other. I would love the simplicity of not having to use desktop features from my phone for both but that does not seem to be an option.
Other than that, I love having all of my test results at my fingertips, before my next appointment even. That allows me to prepare for educated conversations with my physicians prior to seeing them. Also, I can look back and see my progress.
Superstarsparkles - Just a few things and it would be perfect!
This app is pretty helpful overall. I love I can see my appointments and add them to my calendar, I can communicate with doctors easily, see directions and even do e-visits, etc.
I would love to be able to update general settings to correct gender and give the option to tell health professionals my preferred pronouns. My gender is nonbinary and I prefer they/they pronouns. I’d like this both on MyChart under my control with an option to add it. I am constantly misgendered in health settings and this could help be avoided if we could add those important details in the app. Also, it could be helpful to add in preferred pronouns for health professionals themselves as well. I know there a lot of people who get misgendered and it makes navigating the health care system stressful. Being gendered correctly is a big health issue and when we are misgendered it affects our level of care. How forwardminded would it be if you all are inclusive of all genders?
Also, it would be awesome to be able to include multiracial under ethnicity.
I know some people who are fat positive and/or some people who have eating disorders and they have mentioned being able to hide weight in the app and in results to not be triggered.
Cheme75 - Finally improved
Last review I was royally po’d at all the problems. But I’m happy to say things are looking better. My login problems are gone and Touch ID is working normally again. The appointment scheduling section had been a total snafu - but now it looks and acts much more as expected. Unfortunately, the provider controls the options and the Cleveland clinic is not offering the ability to schedule a specialist visit. Kind of sad since my primary issues are cardiac and I typically schedule a cardiologist visit every 6 months, whereas I normally only see my primary doc once annually for my physical. Meanwhile, the messaging and test results continue to be very handy. Hopefully it continues to improve and be even more useful in the future. Thanks to the dev’s for listening and fixing user issues.
Take a bite, gently - It wasn’t what I hoped it would be
Okay, so the ability to add multiple Epic-based facilities so you can have them under one app is a good idea. Also linking between medical facilities to share your medical data is good too. This is great if you have a specialist that would want to see you lab results instead of ordering them separately, making you pay again for the same lab tests.
But the lack of TouchID or FaceID protection is awful. There are no settings to add that so you don’t have to log manually into each faculty’s access.
Common data such as from various lab results for different doctors cannot unify as one chart to see trends in one place. Instead, I have to swipe between facilities to view that separately.
One of the other medical facilities I use was listed to be able to be added, so I did. But it warned me that the access or log in was not secure so that made me really nervous.
Maybe this app will be better later, but for now I will use each medical facility’s app and keep the security and convenience of FaceID logging in.
Update: the developer said FaceID is supported but that each health system determines it through their own app. The standalone app for my provider does support it, but when access for that provider is through MyChart, the FaceID feature is not there.
Petey.lim - Previous version is better
After this app update, I have been more confused on how to use the platform and I am a generation z. The previous layout had everything clearly layer out and visible for your to see. In this new update, there is to many things going on. From messages on the Home Screen, clicking the main menu, and taking you to other browsers. Additionally, I couldn’t even get notifications on my device like the previous update. The new format makes you select the settings of how you want to receive your notifications (e.g. email, sms, app, and mail) which is tedious and maybe difficult for non-technical users. I have it gave the update a chance but I just can’t work with it because of all the unnecessary stuff. As an app developer you want something simple for all age groups especially when it comes to medical related stuff.
Muneca250 - This App has its Ups & Downs
This App Needs to be Updated and needs Improvement.
It is constantly giving me loading problems saying server not connected. I cannot send messages to my doctor. Make appointments or view anything on it but my appointment date and time. Then you're not able to make appointments for dental but yet it gives you a dental over due reminder. The alert reminder bell is annoying it should have a clearing option once viewed. This app needs a lot of work. The part I do like is you can see what doctor, nurse or specialist is really doing there job professionally. A lot uploaded to the site isn’t very accurate. It makes you question your hospital and clinic choices. I really hope they make some changes to this app very soon. The doctors uploading as well to this app also need to do better proper medication on file health issues etc. I cannot even review my test results. 😭 Please Update
Gnome8889 - What’s that word mean?
Apparently they took the lazy way out by preventing you from being able to select words to look up rather than writing the selection process so that all you can do is select then look up a word. It is annoying because half the time I can’t even say the word let alone spell it so when I leave the app to try and look the word up. Then I have to write the word down letter by letter then enter it in my search letter by letter until the phone decides to stop playing dumb and presents the right word instead of repeating over and over I don’t know what you mean, try again. Other than that it is a good app, but if you have anxiety problems you might want to take a pill before trying to figure out what that dead language word means.
Cyberjew - Apple Health Support - Revised Review
Thanks for your response! It would be great if you could add an option to let customers see if Apple Health is available/not available and, if not available, why that is the case. That way, it’s not a matter of Epic not supporting it, we know that we need to contact the provider to ask them.
I am amazed that a company like Epic hasn’t gone the extra mile to integrate MyChart with Apple Health yet. Apple Health has been out for a few years now and several other large EMR companies support it but Epic is behind the times. MyChart is still helpful but it would be so much better with a relatively simple integration that would take the average developer a day or two at most to do.
Prwood - Video Visit functionality is broken
I’ve been using MyChart for several years now, to contact doctors, arrange appointments, check test results, etc, and that has all worked pretty well. However, with changes due to COVID-19, I have needed to use video visits for the first time, and I found that they are extremely flaky. In 2 out of 3 of the video visits I’ve had in the past month, the app has crashed when I try to start the appointment. Reopening the app and retrying causes it to crash again, even after 3-4 attempts. For both of those appointments, I ended up having to uninstall the app, restart my phone, reinstall the app, and log back in in order to get on the video visit, so I end up getting to the visit 5-10 minutes late. Really not acceptable in this current environment where video visits are more necessary and common.
Rogerinmaryland - Informative, Once You Get In
This app can allow you to access a considerable amount of your medical data from the increasing number of medical providers switching to Epic, but it has a chronic problem with the TouchID feature, which has to be reset every day, or sometimes more than once a day. This is happening on two iPad Airs, but not on my iPhone, where the FaceID feature is available for the app. The whole idea with a mobile app is not having to carry around your password just to log into the app. I gave up for the most part and started logging into MyChart for my providers through my browser, where the password can be easily stored. I wrote the developers and have heard nothing but crickets. If you only use the app where FaceID is available you should be good to go.
ZeroPatientZero - Almost user friendly...
So far the app is good for what it’s supposed to do, which is to keep all of the medical info in one place. The problem comes with the “maintenance” of the app. The so called “to do” list has nothing to do with being a list. You cannot clear any of the things that are listed on it, for example a tetanus shot due from 1967. Also, a good option to add for the “to do” list (whoever adds it those items in) would be to give the patient an option to accept or decline any of those. Not everyone is interested in getting a flu shot for example. So I guess this goes to the developers of this app: Please make necessary adjustments listed here and from other reviewers and I will gladly change my rating to 5 stars. Thank you for reading this review.
Ash020684 - Usually inaccurate
What stinks is old providers are listed to send a message to but not the one I’ve been going to for the past several years. There’s no way to correct wrong information or to let anyone know that it’s wrong. They have a medication that I take everyday listed as an allergy. 🤦🏼♀️ I’ve told the many that have reviewed the meds I’m allergic to with me several times that I’m not allergic to it... I take it! And it never gets changed. Would be nice to have access to change these things myself since no one can seem to get it right. Who better to update my meds than me since I seem to be the only one who knows what I take. Or to at least be able to send a list to your provider to go in and approve as correct.
MrFactotum - Useless with potential
Having access to one's medical record in an app is an exceptional idea but when the information included in the record is incorrect or missing pertinent data and cannot be corrected by the person whose data it is the app becomes useless. If my personal medical record is mine then it should reflect accurately my health past and present, be correctable by myself if it does not so reflect or, at very least, have a way to submit corrections that need to be made. Unfortunately, if a doctor outside of the group represented by the app provides services there seems to be no way for the user to update their own medical records without making an appointment with a physician in the represented group and then hoping that the change will actually be made correctly and that the correct information will eventually "trickle down".
AnonymousUpsetUser - UX/Design Nightmare
The whole UX and design is really lacking in this app. In theory it's great, but it really misses the mark on a lot of key aspects. A question for the UX designers: why would you try to go against phone messaging norms and place the most recent message from doctors at the top? I received two conflicting test results from my doctor and had absolutely no idea which one was right because 1) there are no time stamps on messages/test results and 2) the newest messages are placed at the top. Why on earth would you do that when iOS messaging is always the newest at the bottom? Don't try to reinvent the norm with an app that revolves around such serious content.
The icon design on the home page is also rather dated and really dumbs down the whole app. As a designer (if you couldn't already tell) this app makes my skin crawl.
Jerm M. - No results for Covid 19 test
I went to a covid 19 test pop-up in Boston and was instructed to download this app to see my results. I downloaded the app and created an account. The test results were supposed to come in 1-2 days. Over the next two days I checked the app a few times with no results or notifications. After 48 hours with no results I decided to try going to the actual website on my desktop. When I logged in my results were there on the website.... but not the app. I’ve taken another test since because I had been traveling. I’m awaiting my results still and checking the web browser which still shows my past test and results. When I log into the app it still has nothing about my past test or results. The app should provide this info.... not sure what’s going on, but if you get a covid test, check your browser, not this app.
AChildofChaos - A lifeline to my doctors!
The app may have some problems here and there, but I would still consider it one the the most important apps I use!
Having ‘multiple’ chronic conditions, I see 10 different specialists and this app has, quite literally been a lifesaver. Having a way to directly contact my doctors is absolutely indispensable! So does being able to make appointments, request medication refills and seeing my lab results just seconds after the doctor reviews them.
MyChart gives me control over my healthcare like I’ve never had before. If your healthcare system uses MyChart, use its services... you won’t be disappointed.
Anna9274629164 - Decent app, but a defect with adding an appointment
This app is usually pretty good with minimal crashes. Functionality is good with a few quirks when trying to set an appointment (asks me for the clinic i want to schedule an appointment at and then asks a second time.).
However after either the last update of the app or OS update the app crashes every time I try to add an appointment (of a child account, may happen with any account but I don’t have an appointment to test with) to my calendar. This seems like it a fairly basic use case that should be tested during beta testing resolved quickly after public release. It’s been almost 3 weeks since the iOS 13.3 release. The last appointment I was able to successfully add to me calendar was 11/30.
iPhone X, running 13.3
Reggie12112 - Overall great, could use some improvements
Positives: I love love love that I only have to login to one app for the different healthcare organizations I go to vs. logging into each organization specific app every time
Areas for improvement:
-It’s a little bit hard/unintuitive to switch between my different health system accounts. It’d be nice if the first screen was a dashboard that listed all my accounts and allowed my to select one
-the thing that bothers me most is un-actionable tasks in the “to do list”. For things that I need to schedule an appointment for I wish they would at least show a number to call, allow me to schedule it online, or allow me to ignore. Also they don’t always seem relevant for me.
Solarwind2012 - Changing or updating account info
One of the things that is not terribly apparent is how to change your contact information. When you go into Update Email and Phone > Update Preferences, your email and phone number is listed but you can't change or update them. The app tells you to visit the website to change your notification settings. But you go the website and there is no apparent place to change or edit in the notification settings.
This is not very user friendly or apparent. You go to the website, log into your account and hover your mouse over the "Health" tab of the top menu. Or on your mobile browser tap the "Health" tab for the sub menu. Click or tap on "Demographics". Fill in what you need to update or change. Click "Accept Changes". Then the next page click "Submit Changes".
The website should change Demographics to Edit User Information and put it in Settings or the app should instruct you to go to website, login, then Health > Demographics >(edit Changes) > Accept Changes > Submit Changes.
Seriously? "Demographics" sheesh! :)
The rest of the app? Still exploring but I like the graphs so far.
M ONeal - Billing center on app needs major improvement
While I appreciate UCLA trying to offer a mobile app to make things convenient for patients, this app (and it’s web platform actually) needs to majorly revamp the billing portion.
For example, the app (and web portal) will update you that you have a bill due, showing a balance but then proceeds to take days to actually upload the statement explaining what the balance is for. The bills are usually due within 21 days so this lag is troublesome given how long it takes for insurance to respond if there is a problem with the bill.
UCLA in general makes the billing process difficult by separating charges as “hospital” (which also include routine services like blood tests, xrays etc.) and “physician,” but this just adds another level of frustration to an already complicated system.
Rondo1948 - Worked fine until now March 2019
“ oops sorry can’t load terms and conditions “
Is the error message i have gotten for the last 4 days when i try to sign in on this app. I changed my password and deleted and reloaded the app on my late model iphone and same error message. Today i finally talked to tech support who had me sign in with my browser which worked fine. Figured it was all good and tried the app again now that i was in. Same error message. Somethings wrong with this app which worked fine for northwestern before i tried itthis week. I have 2 other hospitals that i use this for and those were working fine before also.
They need to fix the app. I prefer to use it and not sign in with my browser.
PartyLady09 - Billing Issue
I like that I can pay my bill online, but it doesn’t let me schedule it for a day in the future. That’s really goofy! Please add an option to schedule a payment.
Update: I reported a year and a half ago that this app doesn’t work outside of the US. Kind of a big deal. Right? Well, it still doesn’t work outside of the US. This needs to be addressed immediately.
Previous Review: I really like the MyChart app. It's a convenient way to keep track of my health care. However, while on a trip abroad, I got sick. I reached for my phone to use the MyChart app to schedule an appointment as soon as possible after I returned to the US. Alas, it can't communicate with the server. This is a big problem, and I hope that it will be addressed.
Coltissac - Review for the Ochin My Health version
This review is for the Ochin version for My Health. This app is very convenient when it comes to my medical appointments. I like that I can contact nurses and/or my doctor, and make appointments without having to call my doctors office, and add what meds I take and see my blood work results, but the only reason for 3 stars is because of technical difficulties. I sometimes have to uninstall and redownload the app for it to work. I don’t believe this is a WIFI or a data problem or anything because my WIFI is excellent and my data/signal has never been an issue as I live in a large city, but I think it would be good for more consistency so that the app always works would make this app better.
Barvit75 - Please update app with better functions
I click on bell to see upcoming appointments it shows me next one not all for year and no way to see this view but from desktop
I click calendar its for scheduling an appointment not for seeing ALL UPCOMING APPOINTMENTS -Change the verbiage to reflect it’s only for scheduling a new appointment or the icon to say to schedule an appointment /and or add functionality so that I can also view all my upcoming appointments for the year by clicking on calendar
When it says add to calendar even though I’m using an iPhone I want to be able to add it to my Google calendar because that’s the one I use is there way you can set up that functionality
Also it’s showing me that I have a ticket to schedule an appointment which I already scheduled and that is not removing that reminder your TechTeam put in a ticket to fix this but no one seems to know how to do it
Also it would be nice to be able to set your reminder is how you want them via email via text right from this app if you want them in hour before the appointment a day before the appointment or multiple reminders there should be a way to set this up both on this app and in my penn medicine portal and there is not
Your portal and the app and the text reminders all need to be integrated
Laligarrido - It’s imposible to get the access back once the account is deactivated
by accident, I entered the password incorrectly and blocked my account, the platform does not offer an identity verification portal where you can regain access, even when you are asked to enter security questions when creating it, which can be used for this purpose. They offer you two options, call technical support or send an email. The response to the email is automatic and says that it can take 3 days to contact you to give you access again, and during the option to call, I was literally, without exaggeration, 4 hours on hold and in the end they hung up on me, I tried approximately 10 times and on each attempt they hung up on me (for working reasons the results that I should receive through the portal are urgent for me) so, terrible experience with this portal.
Artfox79 - Billing needs work
This app is great for making appointments and seeing your overall healthcare map. Their billing area needs major work. I have been checking my statement balance monthly to keep track of a bill. The past two months it said this statement was 0.00 and paid for. I come to find out that an amount had been sent to collections that was for this statement and here I am thinking I paid it. When I called, I was told that it was under that main account number, plus a sub account number (one I could not look up on my app)
This was very confusing and frustrating. Mercy’s account section of their app is way easier to navigate and clearer about what I owe and have paid for.
Ma'Dom - Like but could be better
I love the app but wish it did more. I cannot make a dr appointment, the feature isn’t working right on my phone. The one thing I wish is if multiple doctor chains could use it. I’m signed in to my Hendricks Regional Health but my other Dr with St Francis uses it to but I can only use the app for one. This would be epic if I could swap from one network to another. I still haven’t figured out how to add multiple dr from one chain.
Since my 3 star review above, they have updated the app and now I have the option to switch. Thank you! You have 5 stars now!
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Bussys girl - Helpful app
I think that this is a very helpful app for patients and health professionals alike. I think there needs to be some tweaking with tasks, ie if an oximeter is not available to that patient then they should either be able to remove the task or have a not applicable button. I have also not been able to add my medications to date, which I think is very useful.
Other than that I would like to be able to assign a text tone to it. I think it’s a great start! ☺️
RDW1951 - Review of the MyChart app
The app was very good, ensured that I measured and recorded all of the required health data, ensured that I filled out the questionnaires and was very convenient to use.
It might be helpful to include an explanation somewhere for the layperson of what the %SpO2 means.
Dearthofjoy - Tasks and monitoring came in on Day 5 of being positive - useless
I tested positive to COVID-19 on 28 Feb and downloaded the My Chart App the following day, when ACT Health advised me to via SMS.
The App was empty, so I started recording my symptoms as ‘Tasks’ (there was no other options for me).
My tasks finally showed up in the App on 5 March (Day 5).
Before then, I was unable to reach out to anyone about my health concerns while having COVID-19, because the App was empty and each time I called the Care@Home team phone number, it would just sit ‘dead’, or in silence. I called the COVID-19 hotline a few times and they just transferred me through to the Care@Home team each time (yes, I did describe the problems I’d been having trying to connect to them). The longest I waited on the phone for someone to answer, or something to happen, was 27 minutes. I tried calling more than 10 times too.
They’re now asking me to ‘Enter Oxygen Saturation Reading’ in the App - but I haven’t been sent an Oximeter, despite my underlying health conditions/concerns. I do have a blood pressure machine, but this was already here; for different health reasons.
This is definitely not a very well oiled or organised system. You would think that 2 years into the pandemic, a simple thing, such as an App, would have the bugs ironed out and would work properly - that it would set tasks on time (not 6 days later) and properly monitor the symptoms of people who have tested positive to COVID-19.
While I’m still not feeling better from the virus (COVID-19 still has its claws into me), I am feeling much better than I was on Day 0-3. Those are the days I considered going to hospital for breathing difficulties and dehydration, but I was unable to find someone/somewhere to get the advice that I needed.
I’m still unable to fulfil my ‘tasks’ in the App too, because I don’t have the medical equipment the App, or ACT Health, presume I do have.
Mariepri - Another useless complicated app for us to fill in
Laying in bed with COVID today to set this up - it of no use and don’t see how knowing I had my vaccinations an assist me in anyway right now this is just another complex useless product fro ist to complete
Imogen sophia - Silly App
How ridiculous sending us an app to use at home, requesting medical information that requires machines that most people don’t have.
It’s a waste of time and use of data.
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Therapy tool - Very very frustrating
I’ve tried to log in to the organization that I’m receiving my health records from. This app keeps on asking me to reset my password or try again ....then I reset my password and the same thing happens...like Ground Hog Day.
Sedape9 - Shows incorrect info
Shows I was no show for an appointment while showing me test results for that appointment.
Jackson Li - Need feature to remember login info. Do not want to enter every single time
Please add the feature to remember login info, or fingerprint or facial recognition. It’s a pain to enter user name and password every single time!
BibiK2020 - Sign up Form
You cannot input text to fill out the sign up form on the sign up page. Ridiculous that this was over looked. Font size does not meet accessibility requirements.
Jsntv - Needs a lot of works
Problems in login. Most of features asking to to go to website and leave the app, so it is better to use the website version instead. Delay in updating the testing results as the results show up on the website version and not in the app. I guess I want to remove this app and consider the website version. I hope to return back to this app soon once all issues are solved.
RustyBusty - App has incomplete data
FYI for other users, some types of information from your visits may be missing in the app, but available on the web version!
Pardesey - Love this app!
Finally there is a very easy way to keep track of appointments, reports and doctors notes.
WinterBizzle - Simple and fast
Great app. Simple and fast. Love it.
Nik0926 - Terrible
Terrible app. Says my login information is incorrect when it’s 100000% correct. Can’t even get into the bloody thing.
Bob2949 - Not complete
I use this app to keep track of my COVID tests. I need to take them every 2 weeks bc my wife is in LTC. Why are the results from the newer test sites not displayed here. It’s pretty useless if I have to use a web site (Ontario COVID-19 test results) to see what I should be able to see in this app! Do better
Normo6676 - Vaccinations?
Why aren’t vaccinations on here? Also woefully incomplete. Would like my other lab results included.
Gets bored - lousy app planning
Doctors dont post the reports- thoughts shared in appointments - they post useless info under headers
Raelynn06 - Not able to log in
The app won’t let me log in and says error code 9. However I have no problem logging in on the website.
Qwertyuhgfdsxcvvb - Too bad you can’t give zero
I don’t know how you could make a simple form based app be harder to use than this. The funniest is the sign-up form to create an account. It presents a non fillable PDF! Lowest bidder effect no doubt
Smig70 - Cumbersome
As a 70 year old I find this very cumbersome to get around. My laptop and IPad are too old to handle this newer system so I have to use my cell phone. Phoning does not help.
Bigbangbaby - Need more options for users/patients to update their info, medications, etc.
We need to be able to update our medications and info. Most clinics and hospitals don’t use this system, so we will need to input certain things ourselves.
App needs to be modernized and improved.
Fluffy9999 - Newest update still DOES NOT allow you to see Notes (pdf) documents. Must go online.
The info, scanned documents (pdf) and “Notes” still not available via the app...still need to go on the website, your update is bogus, false, and miss leading.
Needs fixing ASAP.
Judy Ani - Works! Delivers test results
I was in the Emergency department of my local hospital. The doctor had ordered lots of different tests. I was receiving notifications of new results. The results were available in real time. Very handy.
Impossibletomakeanickname - Excellent App!
I had very low expectations due to the prior reviews but I was very pleasantly surprised at how great this App is.
I also got my results within 8 hours.
It is so easy to navigate and so easy to use.
I love having my results all in one place.
5 stars for sure!
Trampoline jumper101 - Doesn’t work
Says it can’t find account for me. Error code 9. I can login online no problem just not through the app.
Logwog - App does not work
Login fails and no email is sent to permit password change? More security than Fort Knox!
Sherri Fortier - BEST HEALTH APP EVER
The simple fact, that I can login to my OWN personal health records, and test results, is AMAZING!!
Dubbayoo - Won’t log in
The app refuses to log into my account despite me having no issues doing so via the website. It says no account exists despite correct credentials being used, and, again, no issues exist signing in via the web. It’s a shame the health authority recommends this app, it’s the reason I downloaded it but it simply doesn’t work.
RugbyBunny - Used to work...
This used to work for Alberta Health but now once past the login page, it just sits and thinks. Useless app at this point. Have to use the computer anytime I need to see a result.
ToyotaBlueSue - My Chart Login fail for iPad
I cannot access My Chart through the app for my iPad. I can access the App through my iPhone but info is missing. Seriously?
Rookie3512 - Needs more functionality
It is a good app to access my child’s medical records in Sick Kids hospital.. I would like to have option to tack pictures of documents and send to doctor via the app.
Mcresearch - Doesn’t recognize hospital
I tried the app but can’t even get past finding my hospital. I can access MyChart through the web but not through this app. Judging by the comments this is a common but unaddressed issue which makes me wonder about the security of the software and the company itself.
Lunarbright - Next to useless app
Trouble inputting information, changed medication and app would not let me update. Local contact information wrong. Very frustrating app to use. So I don’t deal with it anymore.
Static Evolution - Absolutely Dysfunctional
-Wrong phone number for help (I reached Ottawa Flowers)
-Habitually cannot log on for no apparent reasons even when saving log in information that worked previously the log in information just disappears every time I select submit.
- The app continuously says that I have to log on to the website to read visit summaries (what's the point of having the app?)
-Absolutely infuriating to use in spite of a zillion updates since I activated my account and it still has extremely limited capabilities
-Reminiscent of the Phoenix software is how bad this app is
AppleReviewer0102 - Can’t log on
Keeps saying either username or password is wrong when I try to login - but it works fine on the internet site... so I don’t know why it doesn’t work in the app
Bichonpop - Terrible app
Does not even give you access to your originating provincial health plan (OHIP)
Annoyed6000 - Unusable garbage
Fails even to login. No data even from web app do not waste your time
Wikdvette - My Chart - mydovetale
Very poorly-designed app. Not very intuitive. Field names do not match information provided by the hospital. No mention was ever made that the Generation Code / Activation Code (???) had an expiry date. Been trying to use app for about a month now but, so far, unsuccessful!! Would not recommend!
45agenie - My Chart
I just got the app. Sign in yesterday and today it does not recognize my sign in. I think this app needs a lot of update to make it work. Good idea but bad programming.
Jillllllldragon - Yikes
Yes, I used MyChart before, and it was quite simple to use...
This app has some of my info, but not all....it has one doctors appt, but not another....I try to enter the one that’s missing, and it’s impossible to do!!
A lot of info is missing that I had on the previous version of MyChart
Girlw5Huskies - Could be better
I hope the issues I am having is with the fact that the hospital hasn’t yet loaded the reports. Everything I try to look at in my file says”no component results “ “final report “.
I use to use the web page my chart before the Ottawa Hospital switch to epic and the information and results use to be complete.
Hope they get it together soon. This app is useless otherwise.
Robspierre_1789 - Terrible awful app
I have an account that is active, and can access it easily through my browser, yet this stupid app cannot. In fact I cannot even find my provider.
The application is badly designed, which makes me wonder how awful its security must be.
Use the browser.
Timothy1965 - This app sucks
Can’t add anything or do anything. It shows my family dreams but she doesn’t have anything to do with my chart and yet the dr that does have something to do with my chart isn’t there. If it is set up for Ottawa hospitals then why doesn’t it show all past test results in the app. OR BETTER YET LET ME FIND THEM OR ADD SOMETHING TO THE APP.
Remedy Farm - Can’t print
The format of data on the app is very basic. Data doesn’t include all the clinical notes. There’s just the most basic cut and paste of only a small part of what was available in MyChart. Seems like just another small database with a GUI. Doesn’t seem patient or doctor centric. Not yet anyways. It only offers appt making option in bariatric dept (?) and I’m not a bariatric patient. I’m a Cancer etc patient.
Too bad tests done outside the hospital can’t be included so any trends they supposedly can track in the app are incomplete.
IEvan 3.0 - Works in Canada
The chart I'm using is with AHS in Alberta. I talked to my GP to get access to the online version, then downloaded this app. While designed to work on an iPad, it's little more than an oversized phone app and doesn't make good use of the extra space. These guys could learn a lot from the Mail app. I could see past test results (which also reveals how poorly information is entered by doctors sometimes), but couldn't figure out how to see a trend graph as advertised in the screenshots — which is disappointing.
Canadianxstitcher - Cannot get past first page
I downloaded the app but cannot register. It asks for name & password but nothing I enter works because there was no registration option, just wanting to know who my health provider is. That is Alberta Health Services but my name & health care # do not work. Maybe this is only an app for Americans?
Does no one know how this app works?
I still cannot get past the asking for name & password. I have tried what is on my AHS card but that does not work No option given for registering.
Gatoarbar - Disappointed
The Ottawa Hospital is not included. TOH've been using My Chart for a while and I still have to use the website version. Very disappointed.
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yeah dats me...thee nurturer.
look @ yours:
Contact Us I can’t login with my account in MyChart application, please advise
Just want to say heartfelt thanks tkinfness ad humanity I have felt from this process of sharing our grief and rage . Helped me so much. Even use MyChart to forward same. And forgiving typos from cataract it fat finger. Cheers,!
Janice .. hopeful again!
@RealStockton @dixiech94815834 @DebraHange1 @drthisisenough In my neck of the woods, the hospital I generally go to houses most all of docs, PCP, cardiologist, etc. All of my information resides on the MyChart patient portal, prev hospitalizations, bloodwork, etc. And now theres a push to merge this info w/ other hosp portals in the area.
🇺🇸 Mr. Bonnington 🇺🇸
@fka202 @CriminelleLaw Should mychart have our health data? I haven't investigated but it's an equally valid question if you're concerned with it.
Karrie Higgins ♿️
I'm happy it's a new year and all, but I am already logged into MyChart and canceling appointments cause our deductible reset and that's that.
They tried to get me in before the end of the year & I was on cancelation lists, but alas. I can't do this!
Have an appointment? No need to wait in line – complete check-in tasks before you arrive. Verify your insurance, update allergies, respond to questionnaires and pay copays. Go online to or download the MyChart app at the Apple App Store or Google Play!
Dr. Chris Gracia Ph.D.🏳️🌈 🌊🌊🌊🌈
@UnivHealthSA When will you all get more vaccines??We just heard yesterday that you will be emailing us in mychart on Monday to schedule something and then 20 minutes later heard that you were out of vaccines alreeady. that does not make any sense. please explain.
Dr. Chris Gracia Ph.D.🏳️🌈 🌊🌊🌊🌈
@UnivHealthSA when will you all get more. we just heard yesterday that you will be emailing us in mychart to schedule something and then 20 minutes later heard that you were out of vaccines alreeady. that does not make any sense. please explain.
@megtw Thank you for getting in touch with us. For MyChart support, you can fill out this form here:
For our FAQs and more information, click here:
We hope this helps. For other concerns, please email us at HMHConsumerGrievance@hmhn.org.
Adela Justicia, Getting the Vaccine Jan. 6!
A few minutes after midnight, I got a message from my Dr that my liver function test results were in. I put down my prosecco and logged into Mychart.
2021 has begun with GREAT news: my liver function numbers are completely within normal range!!! Yay, and WHEW.
@GreatOrmondSt Is the MyChart app still being used/manned?
Update from @GBMCHealthcare. If you need to reach a GBMC Health Partners practice, please call the office directly or use MyChart.
Dr. Heather DiCioccio DNP RN
I am full-on stalking my MyChart account waiting for my turn. Watching the staff I serve posting their vaccines selfies gives me hope that my turn is coming.
@Acshearin19 If you are looking for testing results today, you can call Ballad Health Nurse Connect at 833-822-5523, 24/7.
You may also call the Ballad Health Consumer Call Center at 866-517-5873 and the team can look up your email and issue an activation code for MyChart, Mon-Fri.