MyChart App Reviews

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Five Stars is Aspirational. This is the beginning of how a patient can integrate all of their medical information in one place to enable their eyes and the medical practitioners are looking at the same scheduled appointment and test results and prescriptions and written communication. The app works perfectly but user experience will vary based on how well you can fully implement its features. There is a learning curve on both ends of this thing but if you patiently (sic) (not sick) work out the details with your doctor’s office, and their referrals then you can see that all of the pieces connect. The better the staff and you acquaint yourselves with the features the more you will get out of this. Ultimately when you’ve got you’re information managed well here, you will have better access to medical care. It will save you time filling out forms, or waiting in phone jail to confirm information you can find here. You have much more control of your communication here than on a phone call, and this helps them to help you without you sitting on hold just to verify your prescription went to the correct pharmacy. 5 stars is aspirational for all who dive in and help their doctors office really use all of the features. I’ve seen great progress in 2 years time and find it to be completely reliable.

Only works for about 2 minutes. I have been trying to send a message to my doctor through MyChart for 3 days now and have had no luck using web browsers, so I thought I would try the app. It was easy to find my physician network and log in. The home page looked organized and accessible, and I was able to see a recent message from my doctor. That was the end of anything functional, though. I clicked on “Messages,” and my previous messages with doctors loaded after about 15 seconds. I clicked on “send a message,” followed the prompts to select reason and provider, and waited. A screen opened that said “message” at the top with options to “close” or go “back,” but that was it. No field opened for me type anything in, no keyboard opened to type on. So I clicked “close.” It acted like I was mid-message and gave me an option to discard or keep the message, but no matter what I did, I was never able to actually type anything. From there, nothing in the app worked. If I clicked on messages, again, it would go to messages, but it would say there was an error and give an option to “reload.” The home page wouldn’t load correctly. All content in the app was messed up from there forward. (This was, by the way, the same issue I was having on web browsers.) Technology is great, when it actually works, which is not the case for this app or MyChart.

Updating of Prescriptions. My prescription information should be able to be updated by my general practitioner and my general practitioner. The application cannot be updated by either professional medical source that either prescribe or disperse my essential drugs. CentraCare, the closest hospital, in Central Minnesota can only control the information if I bring in information from either above mentioned source. On my own, as the middle person, could easily tamper with the information making it a dangerous practice. But the application allows this practice through the apps controller. CentraCare should be able to communicate as health practitioners with my providers. So, in short, I am forced to use MyChart. Please check with your primary health source (or other practitioners) and your pharmacist to see if they can send updates directly through the application to the party that controls MyChart. The application should require the manager to directly receive medication information with this vital health function in case of an emergency. I do not recommend this application unless these professional health providers can directly communicate with one another. Anything short of this direct, professional communication is dangerous in a major health event using MyChart by its controller.

Life Changing 5*. Until someone in my community had shared their journey with Ochsner and their ability to communicate via messages and Zoom with their doctors, I was not familiar with the app for Ochsner nor had I ever been a patient there. I’ve currently been going through fighting cancer and was not receiving care that needed in Mississippi. I downloaded the app; the world opened up. All the specialists I needed to see were right there at my fingertips suddenly as well as the ease and simplicity too schedule appointments at my desired location/time/provider. In addition I’ve since been able too experience Ochsner and if could give more than 5*, I definitely would be. I had to have an EUS done there; every single individual I encountered regardless of involved in my care directly or indirectly, they ALL showed such kindness, respect, compassion, that I’d not had this kind of care anywhere else. And I mean everyone I crossed paths with and not just on the date of my procedure but also at a whole different location where I went to see my new Ochsner oncologist at Luling and again 5* too infinity more, because everyone right down to the receptionist and the individual working at their tiny cafe was AMAZING! Thank you Ochsner for choosing employees that are obviously happy to be there doing what they do, I am quite grateful!! Keep up the great work!

Everyone should use MyChart. I’ve worked for the U of U and I’ve also been a patient for the U of U healthcare. MyChart is the easiest, most efficient way to communicate with your provider and your healthcare team, to communicate with you. I always encouraged patients to use MyChart instead of relying on telephone calls. You see, if you don’t use MyChart and only communicate via a phone you will have greater wait times when you are expecting a result for a test, an answer to a question, or a prescription refill request. We are not allowed to leave any info on a voicemail so all you’ll get from a missed call is the name of the person calling and a callback number. With MyChart you will get your answer or results with the first correspondence. It’s secure and so easy to use. You get a text notification whenever anything new pops up so it’s hard to miss a result or response from the provider. If you rely on the phone remember that if the medical staff calls you and you don’t answer you go to the end of a very big line. It can take 2-3 days before you make it back to the front of the line. MyChart allows you practically instant access to your results. It’s a godsend for both the patients and medical staff. I highly recommend it if you want an efficient way to communicate with your provider.

Easy to keep up with doctors and records. Facility Addresses missing from appt reminders in the app.. I’ve been using the MyChart app for several years now with multiple providers and it helps keep my medical record information and think between my cardiologist, my urologist, myGastroenterologist and my PCP. It also makes it easy toms schedule an appt with a specialism like orthopedics. He also makes it easy to send medical requesting information to providers with a refill needed or other help as requested One complaint about the app is that it doesn’t make it easy to view the facility address and doctors office location in the upcoming appointment section of the app. Since I see a number of doctors in many locations, I was going to double check I’m going to the right facility. If I open the app the day of the appointment, it should have a pop-up with the location and time of that appointment. Not make me dig for it and never find it. Overall, I give the app high marks for with a couple of his

Almost perfect.. 02 Jul 2023 I have been using the MyChart app from Epic for over 10 years and it has been great at providing the information I need in the spectrum of health services that I am provided with. There are a few things that the app / providers need to perfect MyChart however for it to be up in the five star range. 1. You need to enable the saving of all records regardless of type by the patient user as a PDF file. Having to take scrolling screen shots and save them so they can be opened into an image to PDF converter is a real pain. Safari already allows PDF saving of browser windows, MyChart needs to do the same. 2. Lab results, Practitioner Summaries and Notes, Radiology reports, surgery procedure notes and summaries need the ability for the patient to email them to primary and other secondary providers without having to go through the hoops in Item 1 and then emailing them. 20 Jul 2023: Received reply from Epic. I have used the Web site instead for Item 1; but, it will be more convenient from the app. Will update when that happens. The emailing is an isdue however that currently is only addressed by downloading a PDF the uploading on other providers portals rather than directly from MyChart. I find myself constantly having to do this because providers do not update secondary providers and visa versa. I feel like a mouse on an exercise wheel having go do the work that providers should be doing.

I can’t access all information. This was supposed to be easy, I should be able to access information I was told would make it to my health providers in Mammoth CA. However I’m not able to access from the UCLA, “it’s not available” even if the Dr said she would forward it to the correct Dr.’s, it wasn’t so I log on to download it for them, only to be told I can’t retrieve my own information. It’s very frustrating and confusing. As a patient, I have been jumping through hoops to get to a decent diagnosis and care option, to be held back by bad records, or by no records that were promised to be sent. And what I mean about bad records is a lymph node 3 inches long in groin, a lab from UCLA decided not to biopsy, worded it wrong, hence, making it look “normal” it followed me with record of a bad decision on a radiologist whom never saw me, just said “they weren’t going to do the biopsy” then it showed other physicians that it was normal? How can a mistake like that continue? A 3 inch groin lymph node is hardly normal. There is the last appointment from UCLA in Santa Monica, now not available for me to see and print, plus was never sent to my attending doctors, nor can I print it for them. How is this helpful in my healthcare? It isn’t. I wish I knew how to make a formal complaint. Rickie Pratt

Not very user friendly. I don’t think that the app let’s you reference your meds and doctors and note and appointments …flipping between information sources so you can communicate with your doctor about appointments and meds in notes. You should be able to at least reference before going into notes so you can make sure you have the information you need to communicate with your physician without leaving notes and then having to start over when you go back into your notes. Also it would be helpful to have a way to sort information by Dr. so you can see what your kidney doctor has to say versus looking up something about your migraines. And just be able to sort information by date or last hospital visits or hospital visit by date or doctor visit by date (or range) [I think you get my idea] There are so many things you can do to make it easier and more user friendly and as a larger business you have and should provide the best possible app. This seems so wimpy and half heartedly done. As if it was not important enough to do it right. And if a health care provider does care about how it does things then how will it do other things…will they do other things half hearty as well? That just doesn’t make anyone feel confident about going there for care! Please make this better 1 to make it a better platform for everyone to use & 2 so we can see the quality of the effort you put into all aspects of our care experience.

MyChart for the WIN!. It is unbelievable how MyChart has transformed every aspect of my medical care. My Community Health Network adopted MyChart some time ago. It has simplified communicating with my physician and their staff. Instead of filling up a doctor’s office with perfectly healthy patients who are simply there to go over test results, sickly patients and others who may need the time of the Dr. are able to be seen. Why? Because my Dr. does EVERYTHING MyChart was made for! Paperless billing, payments, questions to message your medical professional, test results, and even more than that. When I say “test results” I mean within minutes the results of any visit, whether it be outpatient surgery, office/clinic/emergency room visit, or a prescription refill via the app, the information is all available in MyChart. I rarely write a review because I’m not easily impressed with apps. This app is a must use app for medical professionals and patients alike. It has done a great service for the medical buildings by simplifying doctor/patient interactions. No need for an unnecessary “follow-up” just to go over uncomplicated results. Great job to all on your team!

Money is #1 with St Elizabeth & Too many notifications. I receive a notification a week before my visit and the first thing I am asked to do is pay for my visit. This is because St Elizabeth’s main concern is getting PAID and not the patient or my care! Then I get another notification 3 days later asking me to pay again. Then I got an email asking me to confirm my appointment which I did. But the day before I have to confirm my appointment again!!! WHY? Does anyone even read these reviews? I seriously doubt it since the review I submitted 3 years ago is still here! I am aggravated with money being the #1 concern of St Elizabeth and the constant notifications! When I was doing PT, I received multiple notifications about one PT visit. I went into MyChart and acknowledged my visit and confirmed (or so I though) but still got multiple notifications even though I took the extra stop to acknowledge my visit. I also have a notification that I need another COVID vaccine but this is not required. I got the first 3 shots and it is not required to get the fourth shot, it would be good if you could remove that notification. The app is good for checking appointments made but the notifications get ridiculous. I received 3 notifications about the change of phone numbers at the Buttermilk Pike office. All 3 in about 2 minutes.

Dis organized. I went to this place little neck and they told me come back at 2 pm I came back early and the place was jammed pack they just told us to wait no number or anything and it’s almost 30 people and a long hours wait still not calling anyone it takes a long hours for me to wait to be tested for my PCR the staff are unfriendly and not compassionate with the patient so rude and the PA who tested me name Riaz Ali ! was a nightmare for me ! for the PCR give me a trauma she was so rude and seems angry when I ask her I’m gonna get a PCR for my travel she doesn’t seems to know and have to ask the other nurses about what kind of test and when she does the Covid test she almost brought the swab to my brain and so hard so painful I almost bleed !! Terrible and horrible person to do that she seems so angry that she did the most painful test in my life!!! That I have to write this review so they can tell the nurses or PA that being in medical it’s there job they should be compassionate and patience with the patients . Specially the person who tested me until now I can’t get over to what she did to me !

Slowly worsening information crowding on the app. Over the years, this app has become worse with overuse of recurrent messaging by the hospitals and waste of patient’s time in checking these messages. Every time you turn around, there is another message from the hospital. Most of the messages are reminders of one type or another. Most of the time the patient’s medical records in my chart are not complete and accurate. That is a deficiency of medical personnel not recording the details correctly. Other messages are for vaccinations or for other kinds of follow up suggestions just to show that the hospital is seriously watching over your health needs. But all they are doing is just sending computer generated messages. Reading them is just a waste of patient’s time. Many of these reminders are recurring and there is no option to get rid of them. They just keep crowding your medical chart. Trying to find more important information becomes harder and harder. There are several other issues with My Chart including difficulty with correcting your medication history or your past history. These are supposed to be corrected by the medical personnel, but nobody does it and the patient doesn’t have the authority to do it. It is difficult to believe that My Chart has become worse over the years instead of improving its functionality. Hoping that they will spend more time on improving the functionality before people start hating it.

Not perfect, but VERY HELPFUL!. MyChart has been a lifesaver for me during a health crisis year, during which time I have been seen by many specialist providers and have needed to gather documentation necessary for my disability insurance. Doctor visit notes and letters are all recorded in MyChart and easily accessible via computer or mobile device. MyChart has been so helpful that I have transitioned almost all of my providers to be within the UMN Fairview system because it is easy for providers to access all of my health records and communicate easily with me and my other providers for coordinated care without delays. The ability to grant one-time access for an out-of-network provider to view my health records in MyChart appears to be a new feature that I appreciate and plan use moving forward. One criticism that I have with the MyChart system is the messaging process for communicating directly with providers. The system does not allow for the same message or question to be sent to multiple providers, similar to an email where you can send a message to multiple recipients or CC others. This would be helpful, as multiple specialist providers sometimes need to be notified with the same message. This is a minor gripe, however, and overall my experience using MyChart has been wonderful.

“We could not log you in right now. Please try again.”. Sudden inability to login and it has nothing to do with my login credentials. I’m using an iPhone 12 ProMax. Currently updated. What the heck is going on? I’ve already talked to IT managers at Kootenai and they all say it’s on your end, so don’t deflect. They disclosed that a huge influx of users are all having similar issues following Epic’s last update. The MyChart app, in its current form, is inaccessible, hence, unequivocally useless. Keep in mind that you’re messing with peoples’ medical info and fundamental ability to set appointments and fill prescriptions — so you need get this fixed right away. Error: “We could not log you in right now. Please try again.” Over and over in perpetuity. And if it does let you in (it did 2-3 times in the beginning, but now there is Zero access) there’s a constant reload prompt because half the timeline data and files are missing. I’ve already deleted and reinstalled the app directly from Kootenai’s web portal AND Apple’s App Store on my iPhone, so don’t bother telling me to do that. I have also soft and hard reset my phone at no avail. Yes, I can log into the website, but what’s the point of the app if that’s my only access? To sum things up, it’s your ridiculous, substandard app that is so bugged out and glitched that it doesn’t work. Honestly, I don’t trust my data on the app, and trust me when I say that I’ll be taking this to my next board meeting at Kootenai.

Patient. I enjoy the flexibility of being able to refill meds, schedule appointments and communicate with providers however, there are some things about MyChart that absolutely drive me bonkers! For example, Earlier yesterday, I was contacted by my doctors clinical support person at for my 11:30 am virtual visit @ 11:37 Am to do a review of my meds & purpose of that f/u visit which took about 15-20 mins. At the conclusion of the call, she indicated the doctor was seeing another pt so it would probably be another 15 -20 mins before the doctor could get to me. Then I was instructed to login & answer all of the questions that I had just answered w/ her all over again which took even longer by then the doctor was already sending me a message at 12:12pm stating that she had to move on to her other patients I was literally done with answering everything @ 12:14pm but there was absolutely nothing that I could do about it! So it was all pointless!! There should be a way for the patient to bypass the feature of ckng in if the medical professional has gone through all of the questions with you because in this situation it was clearly redundant and caused me the benefit of having the virtual visit! Please advise if this feature is available to the medical practitioner who checks to in for a virtual appointment! Thank you!

Overall excellent except for AARP Medicare from United HealthCare tracking.. While it is UHC’s change of processing claims office with new Group number and Health ID, it is the same insurance as all year except the Medicare UHC card had old processing off info. So, chaos happened when using only UHC card I had as they had not sent out the new cards yet and did not tell me or the doctors that the old processing office was no longer sending the claims along to the new office, the old UHC Provider processor was just deleting the claims! When I first got bills and saw on MyChart no coverage and called my customer service number, UHC customer service could not even find the claims! Many calls of two or more a week, most claims are found at new processing office after re-submit an email to the new POBox etc. and although the doctors “bill collectors” say this is on hold, in que for processing at new office for what MyChart say is way past due…. MyChart still says not covered and I need to pay—-inaccurately! This is causing me anxiety no matter how many times I call the doctors’ billing office and am reassured it is still processing and UHC says all claims have been paid! While it is UHC’s slow new processing problem, I would MyChart to correctly reflect what the doctor’s bill collectors say is the real status…re-submitted and processing with corrected insurance coverage office.

Love this app but needs a new sign on strategy. I use this app for over four different medical facilities that all put the results in my chart. The problem comes when you are switching between devices and the passwords are not syncing up in the background to the websites of each one of the medical facilities. You should be able to change the password or the way you sign on and it be consistent throughout all four medical facilities, or however, many facilities you have. There is nothing more frustrating than having two different passwords on two different devices and two different ways of signing up to all four medical facilities. The other complaint I have is about printing. My doctor just sent a letter and put it in the portal under letters, but it is in bedded and there is no print button in. This is a problem elsewhere in the application as well. Every screen should have a print icon available. There’s nothing worse than having the information available to you, but not being able to print it to Hand to other doctors or facilities and have to read it off.

Billing. Should have a place where you can communicate with billing, not just medical purposes. Especially when you work the same hours as they do and can’t call during those hours. At least I could leave a message and they could contact me back through your app. Second, billing should have it where you have a receipt for each individual online payment. Insurance companies want proof of that payment, the business that it’s from, proof of the person and how much. On your website I have a huge lists of payments, but can’t take a picture of that individual payment, and it just has guarantee number on top and not my name or exactly what I did. So I can’t send picture to my insurance company. A lot of insurance companies are paperless and you go through their app. Very frustrating. It shouldn’t be that hard to have one page that you can take a picture of all information from that one I do use payment to send to them. And when I finally had the time to go down to get a copy, it’s not a really good legit receipt of payment to prove all information. Please update your system so it’s easy for us to relay the proper information to our insurance companies. This is a huge thing in life for everyone. Convenience is a must! Thank you!

couldnt be worse but seemingly mandatory. this app isn’t even working to ley me see the text im writing in the review. places dont seem to update nor get records elsewhere but of course thats not true. nobody enters it. most is misinformation based on incomplete information inputed. its only help is for a foc to write a note to you but even that is not a breeze to reply to. no idea if they get it. even vovid 19 new booster isnt listed and so no way will it let you schedule- nothing works outside narrow, unchangeable parameters. if It wnt essentslly mandatory Zi wouldnt have it. but both providers here only do communicating thru it. Ivetried to refuse, oh nou did they not like that. hateful and the app can fail if provider’s don’t actually invest time to make it accurate and timely/- actually helpful to patient —. somebody do s better app - a better mousetrap is do needed. with data entry from patient perspective would be a huge improvement so things not right can be made obvious to providers they need to fix dsta enter or whatever. its not user friendly except for maybe s foc. maybe. but I dont think they need it— the patient has to deal with it, so they need it to serve them on some level or the doctor patient relationship is damaged. does anyone really read these to improve it seriously doubt no one has said all of this way before now. fail.

Piedmont Healthcare, Piedmont providers & My Chart all need to get on board. My Chart could be a great tool for patients if Piedmont Healthcare & all of its providers would get on board. Piedmont Radiology Services no longer answers the phone when you call about an appointment and wait times can exceed 30 minutes at times while the recorded message is continually telling you to schedule in My Chart, why is scheduling diagnostic testing not an option in My Chart. It is especially frustrating if you need to cancel or reschedule an appointment. This was once an option, but it no longer is. Also, why are not all Piedmont Physicians in the online scheduling? Many require you to call to schedule an appointment. However, it is very difficult to get someone to answer the phone, and most do not have a way to leave a message. If you send a message through My Chart about appointments, you never get a response. Also, why is communication often limited to your care team? Some of the reminders are stupid & redundant. I do not need 4 My Chart reminders, 2 texts, and 2 phone calls from the provider’s office asking me to call them back if they get my voice mail about an appointment.

Very useful but limited. I’ve been using this app with LB Memorial Med Ct and found it very useful but limited in what the patient could add information. I find it very useful to keep track of procedures/ tests and reports but only done at that specific site or campus. But it’s limited to the facility that you’re using it. I’ve used other apps that let the patient update vaccines & other tests they’ve had outside of their facility with the notation “added by patient”. This would make it easier to keep your information updated and available to share with your doctors. I’ve tried contacting my Medical Center and they say the doctor’s office has to input that data but we all know how short staff everyone is so that’s not going to happen! Why can’t this App add a section specifically for Patients Remarks? Then we could keep everything in one place. And we need to be able to REMOVE “Reminders” not just “Hide Them”because they pop up again in a month. I’ve had my check up, my vaccines, appointments but they remain forever on the LIST OF REMINDERS! Is there any way to add that Patient Remarks section? If so, I would rate this 5⭐️⭐️⭐️⭐️⭐️

beginning of each section. 1) Having to repeat the same long, (but thorough), questionnaire each time. I suggest that at the beginning of each section there be a link for changes/updated. If none you can move on to the next session and so on. I have no idea how much time this will save your patients but (based on my frustration at having to go through the same information line by line knowing I have no changes). It really makes me not want to spend my time with redundancy. 2) I was not able to in the billing section able to go in and change my old billing address to my new address and had to call the billing office and get it changed. Dispite the fact it had been changed everywhere in Holy Cross systems. It took approximately 20 minutes for the change to be made, there was a learning process that the person had to go through to successfully complete the change. I see this as another step that “fell through the cracks issue.” 3) NO I am not a happy camper to have to use my time to sign in on the MyChart App when I know it’s going to take me longer than if I just sign in at the Doctors office and then repeat much of the process again when in with the Doctor. Everyone really want the most efficient and thorough process, however more so on the staff/Doctors side than mine, (at 87 I have nothing but time but don’t want to waste it on time consuming nonsense).

Worst incompetent medical app ever!!!!!. Response to developers Shame on you for trying to blame this on my health network. I already talked to my health care providers network, and the fault lays with MyChart. According to my health network, this transfer has been a disaster for them. They have to apologize on your behalf because MyChart has screwed thing up so bad for so many people like myself. I have already contacted MyChart about my situation, all I get is a boiler plate response of wait 1 to 3 weeks. Well it’s been 4 1/2 weeks now and still nothing. The impression from my health network is that this is not what they bargained for when they opted to use Epic’s MyChart. All of Epic’s MyChart medical apps in the Apple App Store have low user rating. This is indicative of poor product quality. Mission Heritage left Follow My Health app for this garbage. Due to the switch over to this app, I can no longer use Follow My Health and I can not use this app because they do not have any of my information. This app is absolutely useless for me and my family. Why on earth would someone shut down the use of the FollowMyHealth app before the “new and improved” MyChart app is ready to use? This app really screwed thing up for my family. The way this transfer is going screams incompetents.

Clunky but essential.. My Chart is an advanced component of interfacing with your providers who have Epic. As an Epic provider myself and a patient, (and someone who does some clinical information technology at work), I see the benefits from all sides. It’s probably the most advanced application to access your records out there, especially with the power of being able to have all of your Epic providers from all of your institutions where you get care in one location. It is indispensable if you want access to all of your records, and to see your results as soon as they are complete, along with access to your notes, and the ability to message your providers. The downside is that it remains really clunky. For instance, when you send a message, you have to be careful to scroll all the way to the bottom and press send as opposed to just closing the message at the top because it will disappear and not save if you do the latter. These kinds of things may unfortunately be the downside of having so many functions in one application. But hopefully, as Epic is very responsive to feedback, they will continue to improve the interface over time.

I love this app but I need a lil help from developers please. I have been using MyChart from its conception and have never had an issue ever💝💝💝💝 I go in and play around with it every now and then to see what is new. I do know that if you want to change anything important in your chart like your personal information YOU MUST DO IT FROM THE WEBSITE. I am guessing that is to be sure it is a secure location to provide personal information for HIPPA. Not positive but that would be my guess. My only issue I have is I just read on the website that I can now link my 2 charts together so I do not have to keep signing out of 1 and signing into the other for information needed. I just cannot figure out how to "LINK" both of MYCHARTS. Can you please help me with this???? It is really annoying getting a message from my doctors and I go to MYCART and I sign in and ugh it's the wrong 1 every single time😡😡😡😡 linking them would save some aggravation that's for sure. I already have the app on my iPhone where they both are on the app just need them linked and I'm all set.

Update your contact information. Hate that it is forever asking me to update my contact info. Always and forever. With no way to get rid of it… For the most part, I like it and it works really well. But wait, before you go, don’t forget to update your contact information. Just in case you missed it, please update your contact info. Now, just to be sure, we are reminding you that this message will never leave and will haunt you till you die, but before then, please update your contact information. Lol. MyChart can take that request and use it for a rectal examination. Epic responded to my criticism and said it was setup that way by my provider and I should contact them. Thank you for the response and information. We all know how dismissive providers are over abusive hospital billing practices, I really don’t think they are going take the time to correct an annoying pop up message. So, I’ll just have to get over it. Just like I had to just get over the 30k bill I got for appendicitis. At least you responded. I’m adding two stars.

So not impressed. I already have the Molina healthcare app which I’m already supposed to be able to do all of this on but now I have to eat up more space on my phone to download yet another app. It isn’t user friendly at all and kept asking me the same questions over and over. I was told with urgency I needed to set this up and answer a questionnaire. When I tried setting it up it asked who my healthcare provider is but they aren’t on your list of providers. I contacted y’all for help and then was told to worry about it later. So which is it? To top it off I’m not sure when my actual appointment is because I set it up for one time and the girl that called gave me two different times from that one. Honestly, get it together! (This doesn’t bode well for faith in a system I already don’t trust.) I honestly don’t trust telehealth appointments because 1) I’m not seeing an actual doctor just a nurse practitioner and 2)I don’t understand how you can diagnose anything accurately without actually examining me. This just doesn’t seem like good healthcare to me but a shortcut to save a buck. For example, I’ve had lower left abdominal pain for the last month and a half, so how do you plan on making a diagnosis without any diagnostic testing? I really have no desire to do this at all but was told it was a requirement of my health plan so we shall see. I’ll give it a whirl and get back to you but so far I’m not impressed in the least.

VERY POORLY MAINTAINED and designed. Junk. Every single version of this app has been sloppily tested and as a result deployed with a host of bugs making it always a problem for both patients and providers. Design is amateurish, support is as poor as every other manufacturer that uses cheap labor overseas, and the thing is so poorly nade and designed, it is used in college classes teaching user experience design and how NOT to design stuff. There are widgets that do absolutely nothing, but have spin when selected and clicked on (like Epic's logo), the usual amount of unnecessary, juvenile cringe, worthy illustrations taking up space, overly long huge lists to select stuff from, and so much more. Garbage. we who use this app do so only because currently there's not much competition. Finally, their support is a joke. Take the most naïve codependent user you know and pay them minimum wage: that is essentially their support (i.e., useless). The ratings for this app are gamed and unreliable. It is more indicative of relief that they have any kind of app at all like this rather than actually the real usability of this thing. Trash. I actually received an email from Epic after writing this review and it only emphasized all of the above. The email told me to contact them directly to address each of my concerns. Lol. No kids; i'm not available to discuss stuff with you at least for free and if you actually want to do that with me, contact me and pay me for my time.

App. This app has helped to keep me informed about test results and information on what medication I need to get updated for refills also you can see upcoming appointments. One thing I have also noticed is that the doctor’s office uses this as a wall to slow feed information to me about medical treatment questions. In the past I would call in they would pass any message to the proper person to handle the questions. With this app they want 48 hours to respond and a lot of the time this process causes more questions than answers because there is no one calling you to make sure they are properly understanding the question or questions because the app allows them to hide behind the wall of the app and answer when they feel like it. It’s like passing information through a crack in a wall and it makes you feel like your talking to an automated system with very generic responses I believe this app makes them lazy and gives them more freedom to put you off. If your use to talking to people in your doctors office this app may change the relationship you have with your doctor and his or her staff. I definitely believe this app is better for the doctors office than it is for the patient. Good luck

Some things just don’t make sense. I love MyChart for myself because everything is there and easy reminders….the reason I gave it a 2 star rating is because it’s crazy how you get kicked out of your children account at age 12 and you can’t see the appointments and what you need to see it just don’t make sense 12 years old where they still living with parents and parents have to still do everything for them it’s just nonsense and crazy… and they not realizing some children has learning problems or disabilities and can’t understand it and some are 12 in age but really about 5-8 with the mind so like how do that make sense…the age should be until they 18 unless with learning problems or disabilities 21 some may need to be changed to parents can see everything permanently because some has permanent disabilities where they can’t do things on their own…this is crazy and nonsense and just makes things complicated when it really don’t have to be…also they said MyChart is to talk to dr directly if needed when they get the message they message you back or call you I NEVER get to message my kids or I drs directly and they message back it’s always the secretary why should we have to talk to secretaries about things that we only want to discuss with our drs….when things change and makes more sense I will change my rating and review but age set to 12 and parents kicked out don’t make sense and not being able to speak to your dr directly don’t make sense

Healthcare is not a game. The basic concept of this app is good but the execution is terrible. It’s another example of apps being written by computer people out of touch with real life. Unfortunately this isn’t a dating app or other social media plaything, this app involves people’s health and medical treatment and it’s not something medically inexperienced computer geeks should be allowed to play games with - an especially sensitive topic during times of a global pandemic. What’s also unfortunate is that, unlike game apps, we can’t simply choose not to use MyChart, it is the ONLY app where we can see our medical records and interact with our health care providers in a world where face-to-face contact is becoming rare. That thrusts a huge responsibility on the makers of MyChart, one that they all but fail at. The user has zero control over the privacy and accuracy of their medical records or anything else for that matter except the silly option of choosing the color of their screen background. The makers of MyChart hide behind a veil of secrecy, there is absolutely no way to contact them for help, issues, legal matters, etc. They have a monopoly and they are in severe need of government regulation. Our healthcare is too critically important to play games with.

Healthcare clearing houses. While e-healthcare has its benefits, the fact that my personal information is spread across many “covered entities” (private businesses that receive my info to do something with it, usually against me) far outweighs the benefits of it. The HIPPA law allows a great deal of this under the guise of “public safety”. I strongly disagree with this okie-doke the HIPPA law created. I also do not like how I have to electronically sign acknowledgement permissions because if I want to draw a red line through a couple of things, and initial, that I don’t want to give permission for, but don’t have a problem with the rest, I can’t do it like one could do in yesteryears. It’s either sign it as is, or don’t get the healthcare I need. With the majority of people being sheeple, my concerns are not addressed and corrected…but that don’t mean I’m incorrect about all of this. Anyone that has no problem with this stuff doesn’t precisely know how this system negatively affects them. No sane person would trade personal quality of care for general quantity of care for the general public. The e-healthcare issue trades personal quality for general quantity. It makes me not want to seek the care I need. What good does modern medical breakthrough’s do if the e-tools in place screw the person over when they seek care? They get to live a little longer, but on their knees, and not on their feet!!!

Enjoy the access to records and communication, be careful with payments. This app is excellent for getting communication back and forth with your physician and office staff, as well as allowing you to read comments on your conditions, test results, upload shot records and other information quickly. You can schedule appointments and make adjustments as needed. The ONLY downside I’ve found is that I had a hassle with my FSA company who said paying my bill through MyChart did not give them enough information to prove that the service I received was really through a physician or their healthcare facility, and wanted me to provide a bunch of other information to them. I couldn’t, as it was an online electronic payment, there was no receipt generated for me proving it was through a medical facility, no title, address, logo or other thing that would satisfy them. So I have to resort to writing checks with the paper bill insert and they will approve that. I wish there was some way the app could have more medical info/logo or some proof that would satisfy the FSA so I could pay through the app, it would be so much more convenient. Other than this, the app is great and meets most of my needs.

Horrible interface, poor functionality. MyChart looks juvenile and cartoonish and acts that way. The interface is just horrible and it’s not easy to find information. In addition, it doesn’t properly integrate with provider systems. This means that while my office visits show up, important medical procedures are NOT included. For example, an endoscopy or colonoscopy appointment that requires preparation. I didn’t realize this so spent a lot of time trying to confirm my appointment really existed. Further, when a doctor makes a referral and I complete that referral activity (like lab work), it continues to show up as a task to do even though it should automatically be removed once the results are reported since I stayed within the same provider system. I followed instructions to contact my provider to fix it and they tell me they can’t do anything on their end. This means what’s in MyChart is not an accurate record. To me, an inaccurate online record is almost worse than no online record at all because you have to keep checking what’s accurate and why isn’t. Finally, the billing information is also incorrect. I set up a payment plan but when I log in it keeps telling me payment is due now. I honestly can’t believe providers use this system. When I was in another healthcare system they had a different product (or maybe they created their own) and it was much better.

Horrendous. Penicillin was removed from my allergies. I was told to quit using my EpiPen when stung by a bee, when I’m allergic to bee venom. I brought in my medications twice to woman's family wellness center in Missoula Montana. They never got my medications correct not even when I added or corrected them on the app. “Doctor” I don’t Claire A Frost was the meanest person I have ever met who walked out of my very first appointment with her. I just had my 18th surgery in 8 years. I was, looking for a good general “care” doctor. This is an app where you try and communicate with people who are not healers. This app is biased. This app is racist. It’s sad when you can say the best part about a hospital (Saint Patrick’s) is it’s food. I was banned from defending myself! The doctor lied in her chart notes. Managers wouldn’t call me back. I can’t have children. I am so sick. I am so tired of doing this all on my own. This app didn’t make things easier I was just able to read lies! It took years for me to be diagnosed! Everyone treated me like I was making it up! When I called to try and get into this app I was transferred twice on hold for an hour and not told why I couldn’t use the app anymore. This app treats women that can’t have children like they are not worthy of compassion and care!

Valuation of the mychart program. I find this very highly efficient way to communicate with my healthcare givers. If there is a a problem or concern that is not an immediate emergency, I can send pictures comments and questions about the subject matter and know that appropriate staff will forward this information to the appropriate person. This gives them time to assess what it is I need to know about or advice I may need before contacting me to deal with the situation. The alternative would be to call the office, discuss the situation with whoever I’m connected to and often times the information is not shared with them until the end of the day or in between patient care visits with no additional information for them to make an informed opinion before even talking to me. Whoever reads the mychart information can decide if it needs immediate attention or if it can wait. I feel my healthcare providers and I are given the opportunity to voice concerns and feel that I am a part of my care which is important to me.

Missing notes. I continually experience difficulty finding information on MyLaheyChart. The latest instance was when I received an email indicating I have a “New Message in My Lahey Chart account.” I logged on to MyLaheyChart and found a note indicating I had a message from my doctor. I clicked on it, and when the Message Center screen appeared, there was an entry in the Conversation section from my doctor with the same date as the email titled “New After Visit Summary”. When I clicked on that entry, a note was displayed stating “…Please click on the visit section above and the corresponding visit date to view your after visit summary…”. I clicked on the Visits section and then clicked on the View After Visit Summary option for the most recent appointment with my doctor and, under Appointment Details it read “No notes exist for this encounter.”. At some future date, without any additional notification, the “After Visit Summary” and “Notes” finally appear on my chart. “After Visit Summary” lists the technical results of the visit. It is the “view notes” from my doctor that provide me with the relevant information that allows me to understand the results of the visit. I feel the system needs to change so it will send out email to patients advising them they have results of their visits only after the results are actually posted.

Why do the early check in on the app?. What’s the point of doing the online check-in inside the app? I got notified to check in early before my appointment with my Dr. I thought, how cool! I can check in before I get to the desk and not have to go through all that when I get there. So I took the time, verified my information, my insurance, took photos front and back of insurance card, typed why I was there, answered the covid questions and submitted it. And done. Then when I got the the front desk the two receptionists said ok now that you are here we have to check you in. I said I don’t have to I’ve already done it online. There response? Doesn’t matter we still have to check you in sir. To which I responded. Then what the heck is the point of checking in early on my phone? The employees said that they don’t know. They don’t understand why they have it either or what the point of it is. Also vented about a new system that they hate and don’t understand it either. Sorry to say but when your own employees don’t understand why and the customers take the time to check in when there is absolutely no point to it. It’s kind of stupid! Whomever the decision maker is in these things obviously doesn’t understand or know how it works either.

Write a review response. The program is cumbersome and not intuitive. Getting a copy of bills to submit to secondary insurance is impossible to get. Having to call so they print it off before I can see it in the program is ridiculous!!! Plus half the time when I call the person doesn’t know what to do and then sends the wrong bills even after the date of the needs were provided. Looks like designers were assigned to different modules of the program and they do not interact well. When working with programmers you need someone to oversee how different modules interact or don’t. System runs amuck if not monitored for flow. Great idea for the program but not easy to search and get information needed easily. Also. When at an appointment, the detail of the appointment disappears until the follow up is completed. This is not helpful at all. Need the appointment visible all the time for details and directions. Email is hard to use, can’t add secondary people to them. Contacts are limited. Responses go unresponded to for days. Have been trying to remove a name from automatically receiving billing messages for months. Why can’t I do this myself? This is my information, i should have control over the dispersamente of it! Overall, great concept , lousy implementation-too disjointed of a robust program.

Easy access to all my family’s critical health information. I love how easy it is to access my family’s critical medical information like lab results, MRI & X-ray findings, upcoming scheduled appointments, previous visits with our doctors, medication lists, request refills for our medications if unable to get to the pharmacy, viewing doctor’s after visits reports & follow-up notes (we can print hard copies for our children’s medical records for their special education files at their schools; “They” can’t claim “They” didn’t know!), and doctor’s letters for excused absence from school/work due to appointments or ER visits. You can also request to schedule appointments through the app, and connect via Telehealth/Zoom doctor appointments, too. However, my absolute most favorite element of this application, and in my opinion the genius idea behind this application’s creation, contacting your healthcare providers with the utmost of ease, and getting a response from them, their team or office generally the same day or within 24 hours! Then being able to print that response in a hard copy for our children’s health records, again for school, is the absolute best thing I could ever have asked for in a medical application! What more could you want from this application?

Needs to replicate what's actually in my record. This app holds much promise, but continues to assume the average patient is too dumb or incompetent to view all of his/her own health information. I want to see the same identical information that health care workers see when they are in my record. Lab results include a reference range, but do not always include units of measure! Is that result 20 %? Is it 20 g/dL? Sure, a lot of patients may not understand all of these details but they have every right to see it. Lab results should also have the time stamp; especially for inpatient results since very ill patients often have repeat labs drawn in the same day and I want to be able to trend them over time. This is especially important when reviewing labs as the patients proxy. Also, where is nursing documentation? I don’t know whether these features may be available on a desktop but I use my phone or iPad and would like them to be addressed there. On the plus side, my organization is doing a much better job at making records available in real time. The app keeps getting better but please let it reflect the exact same info as if my provider were logging in.

Tremendously flawed. While MyChart offers many good features to patients, it is riddled with flaws that make it less than dependable for medical information. Apparently, Novant has multiple info systems that should, but do not link to each other. The user interface also buries some important information deep in its menu system. A consistent error that has yet to be fixed in 2 years is when a user tries to add an appointment to their calendar. For reasons, unexplained, the app adds the appointment to the calendar at GMT rather than local time thus setting the appointment at the incorrect time in every instance and it either needs to be manually adjusted or the patient will miss their date. I’ve brought this to the attention of multiple contacts over the past 2 years but nothing has changed. The e-check in is easy, but I’m constantly asked the exact same questions when I arrive at the appointments. The data is apparently not retained across Novant databases either. While I have been retired for over 5 years, and having multiple appointments since retiring, the Novant system recently showed me as still employed full-time. The whole system is so sloppy I can’t consider it as a reliable system. While I do use it, I still keep separate records.

Great but NOT user friendly. The app is great for keeping up with my appointments, communicating with the doctor, refilling prescriptions. However, when it indicates that there is a new message, I’m not sure which message is new unless I look at the date. My inbox reflect that I have two messages. When I click on the inbox tab, nothing happens. It would be nice if when I click on it, it go straight to the new messages and the indication of “two new messages” disappears reflecting that I have read the messages. It would also be nice if there is an indication of some sort to show that there are new messages and which ones are NEW. In regards to the “to do list,” it would be ideal if I could decline the options or have a yes or no button or something to show that I don’t need to do what it’s indicating. For example, my dental office is totally different from my primary care physician and they keep telling me my dental appointment is overdue. I wish there was some way I could tell it no or not applicable. Additionally, it keeps telling me I’m overdue for an influenza shot. I have never, and will never, get one so to be able to decline or simply say “not applicable” would be great. If these minor disturbances could be fixed, it would be a five star app for me.

Want to connect the other way.... So my provider recently switched from FollowMyHealth to MyChart. While it's not bad so far, there is one feature missing from the old app. On FMH, I was able to have Apple Health share information with my FMH app, such as height, weight, and blood pressure. This feature seems to be absent in MyChart. I was able to connect it the other way - that is, I was able to connect MyChart to Apple Health and have it share data to the Apple Health app - but I can't seem to connect it the other way and have Apple Health share data with MyChart. I think this would be helpful because I use Apple Health for a number of things. For example, I have a blood pressure monitor that connects directly to Apple Health to track my BP. So it would be very helpful if I could share this information directly with my physician. Other than that, it's a perfectly fine and serviceable app. Edit: Apparently it is possible to connect the other way, and I just haven't figured out how yet. Will look into it. Edit 2: It seems like the feature's availability might vary by provider... If mine doesn't have it, I'll be a bit disappointed.

Need better delete option. I’m having a mastectomy and it keeps telling me to get a mammogram. I already got mammograms before and need to remove that and Cant. It clogged up my patient info so that I didn’t get a call back promptly for breast biopsy Followup. I was told to come back next years by office staff because they thought I wasn’t taking tests, non compliant etc. I don’t know why but I expect it’s the computer program blocking pertinent info about a patient and clogging the system with inaccurate info. System gets bogged down and becomes confusing to everyone. There needs to be an easy way for someone to update symptoms and procedures. Having a computer network like this is essential and can save lives so I appreciate it but keep working on making it more efficient and responsive. There should also be a confidential area that requires another password and a notes area. There should be a way I can enter information without having to scroll through ten pages and then given a small box that is not bug enough for info. I would like to enter info about the previous surgeon and hospital I have gone to and there should be an easy way to do this. There should also be a security aspect to it if someone does not want a specific person to visit them in the hospital or to have access to them.

I do not trust the accuracy of this app.. This app is very untrustworthy. Last year it claimed I did not have Covid-19 vaccinations. This was despite the fact I demonstrated proof I had the vaccinations. This year it reminded me to get a flu shot. This is despite the fact that I reported that I am violently allergic to flu shots. The last one I had was in 1982. I have not had the flu since that time. Also, in the questionnaire for this year it only asked if I had a fall. It did not ask for details. When it happened I was walking while talking on my iPhone. I tripped over a crack in the asphalt that I did not see. I walk for at least 5 miles each day that is recorded. Usually I walk for 7 to 10 miles a day. That was the only fall I had after walking for over 1,500 miles a year. I also doubt anyone from the health agency will read this negative review. For the safety of the patients it should be eliminated or corrected. I also doubt that will be done. Developer, thank you for reading my review. This is a supplement to my complete review. I have emailed others who want my email address to give to others for marketing purposes. I get enough fraudulent email since I played their game. My post gives you enough information to make the needed changes.

Could be better. This app is great for a number of reasons besides checking test results and appointment reminders. •Through the app I can email my doctor directly, (very often they or they’re nurse will respond within a few hours so I assume the app makes that easier for them as well. •The app has a list of my meds (accurate only if you reported it accurately to the doctor) and provides an easy way to ask the doctor for a refill.•I can request an appointment from a established doctor •I can view and even pay my bill. All of these are things I can do securely through this app. It is very useful. What I CANNOT do is make notes. Currently I use this app only for check appointment times and the occasional email to the doctor. But I would use it weekly if I had the ability to make private notes. A note associated with a recent visit. Notes on possible drug benefits or side effects as I experience them. Notes on questions to as at upcoming appointments. Associating these notes with the drug or appointment or doctor directly within the app; helps keep me organized and would improve my healthcare as it makes it more likely I’ll remember details of a visit and concerns I need to bring up at the next visit.

Information Across Medical Providers Not Available. MyChart is an especially great tool if all of your providers are under one organization. I have providers under multiple organizations all with access to a different MyChart. As an end user I can see all of my information. Some of it I can view across organizations, other things I have to jump to other organization’s versions. Your active version doesn’t pick up all of your records. I constantly get reminders that I need vaccines even though they’re up to date under a different organization. My PCP has access to Epic but doesn’t see the same info I do across organizations. She can’t update MyChart records as she’s affiliated with hospital but not an employee. She has read only access so my basic records never get updated. Doctors don’t have access to many of the long questionnaires I’ve answered. I was told that information is for me. The doctors still request the same information written manually when I come in for my first visit! Great tool but still needs work to avoid duplication and provide transparency across organizations.

How MyChart has made my life easier.. I have been seeing specialist for 43 of the 45 years that I have been on this Earth. Until Norton’s MyChart was introduced to me I had to make sure that all of my doctors knew about my other doctors, diagnoses, medication‘s, appointments, bloodwork, test, results, and so on. Since my chart and also making sure that all of my doctors and specialists are all in the Nortons network system, my life has vastly improved. I no longer have to wait extended periods of time for blood test results to come back and to wait for my dr appointment to get the, because I can see them on the app. I don’t have to try to keep track of my many doctors appointments because I can transfer them from the app straight to my calendar on my phone. I don’t have to worry about a provider prescribing me a medication that I should not be taking with a medication possibly prescribed by a different provider. I don’t have to give my entire health history which is very long and extensive every time I see new practitioners. All of that makes my life easier, and feels like a blessing to me. I feel more secure about the care that I’m getting, and I love that all of the people I have to see are on the same page concerning my health. If you’re asking for a five star review, I would give MyChart at 10. Sincerely, Olivia

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Oxygen readings. This app doesn’t allow one to insert non-applicable for those tasks which can’t be completed, such as taking an oxygen reading

Portable Oxygen Sensor. I don’t have a portable oxygen sensor. Is it possible the system can be modified so that: 1. It’s possible to indicate to the system that I don’t have such a device 2. The task of recording oxygen levels not be generated in such situations

HEALTH LINK - REPORTING. Having COVID, ACT COVID-19 Team put me onto this reporting system. Any issues are immediately acknowledged, other daily heath readings are saved and uploaded to those monitoring my heath. Great application.

Simple yet flexible design needed. A simple interface app, but the ability to delete tasks by user because they are not relevant is needed

Patient review. May be a bug in the app - suddenly now cannot view test results.

Cannot log in. 100% know my credentials are correct because I can access on my PC. App just says can’t log in and to try again later. Useless

Helpful app. I think that this is a very helpful app for patients and health professionals alike. I think there needs to be some tweaking with tasks, ie if an oximeter is not available to that patient then they should either be able to remove the task or have a not applicable button. I have also not been able to add my medications to date, which I think is very useful. Other than that I would like to be able to assign a text tone to it. I think it’s a great start! ☺️

Another useless complicated app for us to fill in. Laying in bed with COVID today to set this up - it of no use and don’t see how knowing I had my vaccinations an assist me in anyway right now this is just another complex useless product fro ist to complete

Review of the MyChart app. The app was very good, ensured that I measured and recorded all of the required health data, ensured that I filled out the questionnaires and was very convenient to use. It might be helpful to include an explanation somewhere for the layperson of what the %SpO2 means. Thank you.

Blood oxygen. It is good and useful application, what I don’t like is tasks with Blood oxygen no matter how many times you fill out it is more coming out. I don’t have that little monitor and you have to give people option to enter blood oxygen in percentage what they get on theirs smart watch not harass me with pressure from that monitor Edgar

Silly App. How ridiculous sending us an app to use at home, requesting medical information that requires machines that most people don’t have. It’s a waste of time and use of data.

Immunisation record not included.. What’s the purpose of this app. There is no information in my account.

Why no transparency?. Generally this app is easy to use. It has a very strange design fault though. Once I enter information, I cannot see that information. What ancient mind set designs a system to hide medical data from the patient/user? This needs to change.

Tasks and monitoring came in on Day 5 of being positive - useless. I tested positive to COVID-19 on 28 Feb and downloaded the My Chart App the following day, when ACT Health advised me to via SMS. The App was empty, so I started recording my symptoms as ‘Tasks’ (there was no other options for me). My tasks finally showed up in the App on 5 March (Day 5). Before then, I was unable to reach out to anyone about my health concerns while having COVID-19, because the App was empty and each time I called the Care@Home team phone number, it would just sit ‘dead’, or in silence. I called the COVID-19 hotline a few times and they just transferred me through to the Care@Home team each time (yes, I did describe the problems I’d been having trying to connect to them). The longest I waited on the phone for someone to answer, or something to happen, was 27 minutes. I tried calling more than 10 times too. They’re now asking me to ‘Enter Oxygen Saturation Reading’ in the App - but I haven’t been sent an Oximeter, despite my underlying health conditions/concerns. I do have a blood pressure machine, but this was already here; for different health reasons. This is definitely not a very well oiled or organised system. You would think that 2 years into the pandemic, a simple thing, such as an App, would have the bugs ironed out and would work properly - that it would set tasks on time (not 6 days later) and properly monitor the symptoms of people who have tested positive to COVID-19. While I’m still not feeling better from the virus (COVID-19 still has its claws into me), I am feeling much better than I was on Day 0-3. Those are the days I considered going to hospital for breathing difficulties and dehydration, but I was unable to find someone/somewhere to get the advice that I needed. I’m still unable to fulfil my ‘tasks’ in the App too, because I don’t have the medical equipment the App, or ACT Health, presume I do have.

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Need all results. Why is there only one scan result and not the pelvis and the lungs? Scan on my chart?

Awesome App. It save so much time in trying to contact the hospital. You can send a note they respond right away. It’s great other doctors ask what medication you’re taking to load up the app. They are all are you can see your results. You can figure out what’s going on? Wonderful makes me happy.

Test pictures. I would like to see full X-Ray, Ultrasound and Mamagram photos. Not just the Written Report. This is available in Pocket Health. It should also be available in My Chart Epic. The written report from each team member for every procedure is outstanding. Wonderful documentation. Thank You.

Disappointed. I am still waiting for the summary for my visit to Trillium on February 7. It would have been helpful to know that I have a fractured vertebrae before my doctor called me on the 14th.

Doesn’t like where I am. I’m in a small town. It’s not even on the list for Alberta Canada. Craptastic app.

The best service around. The care and testing provided up until the surgery and afterwards has been impeccable. WCH was able to sort out and book me in for long time sports injury that 4 other surgeons dismissed. I’ve always advocated for my health care and sought out the best Dr’s. This hospital is #1. Thank you so much for being meticulous and thorough through my process and ongoing care.

Needs a lot of works. Problems in login. Most of features asking to to go to website and leave the app, so it is better to use the website version instead. Delay in updating the testing results as the results show up on the website version and not in the app. I guess I want to remove this app and consider the website version. I hope to return back to this app soon once all issues are solved.

Good (long w/good points at end). I would give this 5 stars if not for one problem. When signing in on my phone which is the only way I sign on, even when using face recognition to sign on, each day I have to then either have a text or email sent with a code. I can understand once in a while but I have made sure the verify (trust) this device and yet I am asked for a code every day that I use the app even though I am using the same device every time. It gets extremely confusing annoying and makes verify/trust device useless. Why have it if you’re not going to trust the face recognition sign in nor the device the patient said to trust? The other big con for me is that I cannot msg my dr or scheduling at the pain clinic nor reply to a msg sent to me, which forces me to have to call in even though there is a msging capability within the app. Being able to msg even just scheduling would make it not only easier but would also leave a “paper trail” in the case of issues that can bear as witness for either the patient or the scheduling department. Other than that it’s a great app where I can see my upcoming appts, read dr’s notes on past appts, see some of my labwork/test results, add medications newly prescribed or new diagnoses by dr’s outside the system which my specialist dr I see within the system has access to. If they could fix those two cons I would give the app 5 stars as it is quite helpful to me as a patient.

My Chart Review. Now that I am familiar with the application, and as a senior, I am very happy with the ease of using it, and appreciate how intuitive and responsive it is. I can look up all manner of personal health information. Thank you My Chart team for the development of this provincial technical personal health record tool. Mary Jean Scarborough Health Network

Messages Disappear. I received an email telling me to view a message in the App. I logged in to view the message. I responded to the message with a question. The message string disappeared. Yay.

Shows incorrect info. Shows I was no show for an appointment while showing me test results for that appointment.

Terrible. Slow, cumbersome and doesn’t show all hospitals on the same site .

Shawn Friesner. Great application, Very helpful.

connect care. love using connect care reminders for all my upcoming appointments is fantastic keep track of all my test results summary of all my clinic appointments and my medications. all this and more fantastic having all this information. Thank You I love connect care like looking at clinic visits and results. love getting my bloodwork results and really enjoy getting reminders of upcoming appointments thank you connect care Florian Schewalje

Mr. To many errors using it. I’ve tried to add all my medications but unsuccessful. Errors comes up?

This App is very useful. This App really help for patient and patient’s family

Useful. I like to be able to see my results of tests prior to my appointments. Now I can have my questions ready for the doctor, saves time in appointment when already prepared. Also can check on upcoming appointments, in case if I forgot to enter in my calendar.

My chart. Not the easiest to access having to enter username and password numerous times before finally been able to get to home page lately, when I first installed it it worked great,something has changed.

Not uptodate with current techbology. The MyChart app is not up to date with current technology. The aesthetic of it is not very attractive compared to the majority of apps on the app store. There is not a lot you can do on MyChart. Its mainly up to the care team to put stuff on the app not the patient. It would be awesome if the app allowed you to rate and send feedback to your care team for how they are doing caring for you. They should have more information on the app connected to the internet. Lack of information. In searching up medical studies about conditions there is only one med research organization it uses where as there are hundreds of research data bases in the world its not using. It should be able to sync data from your iPhone, Siri and 20,000 page online journal to the app so that the app is personalized and gets the user what they want and need all the time like iPhones and the internet do for people all the time. Technology is personalized to the user to make the user get everything they want and need all the time 24/7. The app should be personalized like this. If it was it would greatly increase the growth of the patient because there is hard stigma the patient faces socializing in person and in the real world making the patient not able to get what they want and need in the real world because there senses and thoughts are not in sync with the real world which is why they are ill. Where as with technology its not a person or the real world and is synced up to the patient allowing them to get everything they want and need all the time. Communication through MyChart could be super successful with patient to care team because the patient would be doing it through their phone and technology which is theirs and which they have complete control over so then through technology the patient could have control over their care team and their care plan and make it so that with their care team the patient gets everything they want and need all the time through technology 24/7. Like when a baby is born and a young kid their senses and thoughts are synced up to the world, socializing and the environment so as kids the kids get everything and anything they want all the time from their life because their synced up meaning they have control over the environment and their life. Once the patient gets control over the environment, socializing and their life they will have completely recovered. Technology, iPhones, computers have a built in kinda biofeedback component to them which makes them so powerful for the patient to get everything and anything they want through technology. The patient could start by growing through technology and gradually getting their thoughts and senses synced up and in control with the environment through the pathway of technology. Transform from technology into the real world.

Lack of Data Safety measures. My health information have been changed so many times this past year and I can’t get the help I actually need. Today I’ve called their office 5 times asking for their legal team, each and every time I’ve talked to the same person who have refused to help me.

It’s good to see your test results (but you still should see your Doctor). I get monthly tests and it’s nice to see the results beforehand.

Vital. For Canadians who have long waited for change and relief to health care, it’s arrived. Mychart is the only method you as a patient can view all of your medical information. It is a health care dashboard. Live connected to participating hospitals. Mychart is that vital first step to organization and perspective on Canadian’s own health. That patient role is changing with the addition of co-ownership of this vital data with their hospital.

5 star. Great app! Fully recommend and easy to navigate!

HHSC MY CHART. Awesome service!! Works well easy to use

I have a surgery booked in March. With Dr Rampersaud on March 5 at TWH , UHN , and there’s no information on My Chart or anywhere.

Delayed posting. This is useless. No reports or test results published after 14 days in hospital. No surgical reports, test results, blood test results. What is the point of My Chart?

Excellent App.. After being diagnosed with cancer, the team at the hospital suggested that I download this app. I did and it’s been a great thing. The entire team of my caregivers were listed. All of my medications. All of my appointments and results of the appointments. The ability to complete the pre checks before appointments. All comments by doctors after appointments. Any changes are messaged in advance. Every possible bit of information about myself and my condition, and everything else that I needed to know, was on the app. I even used it to update my family doctor. I’ve also linked it with other caregiver facilities and now everything is on there except the stuff from my family doctor. And I was also Abel to share the info with my wife. I set her up to be able to use the app and see exactly what I see. Now she luvs it too.

Love the app!. This is very nice app. I can view all my lab results at one place. I wonder how safe it is. Otherwise all functionalities are super seamless and handy. Thanks Team! 🙏🏽

Great place!. I am very happy with all the staff. They are all very nice.

Test Results. I do not like that you cannot see your previous test results on a graph or linear as you can on the website.

Very helpful. This site has been very helpful

The best. Thank you for saving my life <3

MyChart helps me. Love the app cuz when the results come in I see it right away. I’m not a dr but at least I can see if my levels are normal or not. If not normal meds need adjustment. Love it. Helps me!

Spreading the news. I would like to see more of the specialists posting patient info such as test results that would be seen by others such as family physicians. Our medical information system is still a little too,”siloed” for me.

Doesn’t work!. App just stopped working. Kept saying it couldn’t load and to contact customer service. Please fix the problems, this is super irritating.

Doesn’t work. I can log in fine on the website, but I can’t log in on the app, also why isn’t there a report instead of each result separated. ?

My Chart. I absolutely LOVE MyChart! It makes me feel more in control! If you can’t understand a word, hi-light or press on it and it asks “Go to Web”? There you will find the explanation. My favourite part of my treatment.

My Chart. Having this and able to read all of this makes it so much easier to see how things are going and to re-read any findings. Also keeping track of appointments!!! Thank you

Printing. Wish we were able to print reports from iPad

My Chart - Excellent App. I have been using My Chart for over a year and I love it. It’s easy to keep an eye on health conditions, concerns, and communications. I receive updates when lab results are in, I can expedite appointment administration with the e-Check In process, my physicians and health care providers can communicate pertinent information with me easily, keeping my health needs on track. It’s a streamlined app that modernizes and assists with an overburdened health care system. My medications are up-to-date as well as emergency contact information. Recommend this app to anyone and everyone. Easy to use and one of the top 10 apps on my phone (iPhone 15 Pro Max).

MyChart is Epic!. Using MyChart for years now & I love it. Having the schedule of past & future appointments all together plus all the lab results is so practical and time saving. And that’s only part of it. Many great features. Presently, Feb 2024, My Chart is reporting upcoming events that actually happened in the past even up to a year ago. I hope this will be fixed soon as it is very disconcerting. I would really like to have the ability to graph my lab results on my iPad. I can only do it on my laptop at present.

Most important Health App!. UHN and this app are a Godsend.

Exceptional service. Speedy and efficient, thank you!!

Need feature to remember login info. Do not want to enter every single time. Please add the feature to remember login info, or fingerprint or facial recognition. It’s a pain to enter user name and password every single time!

Everyone needs to participate. The hospitals and clinics are great at entering information. The issue lays when an out of hospital specialist or I suppose other doctors clinics don’t enter appointment location time , duration or expectations. You then need to use two systems to keep track of everything.

Convenient!!. This is the most convenient form of working along side your doctor in regards to your health. This is a must have for everybody! If you get the chance download it and set it up !

Portal error login. I have been trying to login for almost 1 month and still the same error, can you fix the issue. It always saying portal error.

Useful asf. Worth it in my opinion it has helped me keep track of a lot of stuff and it just makes making appointments that much easier. Totally recommend 👌🏽

Sign up Form. You cannot input text to fill out the sign up form on the sign up page. Ridiculous that this was over looked. Font size does not meet accessibility requirements.

Was great …. BUT NOW. I have used this app for a long time which was great. Now that a family member is on dialysis and has numerous doctor/hospital visits this app is need more than ever. When I try to bring up PAST VISITS it comes up with SERVER ERROR - 500, hope this error can and will be fixed.

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MyChart Magic. This is the level of medical service and support one expects in the 21st century. Everything from messaging a doctor, booking an appointment, joining an online appointment, checking test results, reading post appointment notes… Everything is directly at your fingertips, exactly where it should be in todays world. It’s a feeling of freedom and effortless control which I never thought would be possible in our medical climate, but sure enough, here it is and I honestly don’t know how I existed prior to having it as a part of my daily life. If you’re someone like myself, who suffers from multiple chronic illnesses, it’s an absolute necessity and life changer. It puts an end to the feeling of being completely trapped and suffocated by your illnesses and allows you to actually have and experience a life again. If your doctor is not a member, pressure them to make the leap into the 21st century and a new way of thinking about medicine.

Needs real work. I noticed that one of my new providers, Temple Health, does not offer my health data in your app to be integrated into Apple’s Health app. I would find it very helpful if any provider’s information about my care that is available in your app could have integration with Apple’s Health app. By integrating the data provided by your app with the other clinical data available, I am able to have more meaningful conversations/interactions with my providers if I can see all my health data at a glance. If there is any way that you could also encourage more providers to allow the option for patients to use their health data in the Apple Health app, it would be sincerely appreciated. I sincerely feel like it should be available to everyone to have their own data integrated in the apps of their choice. Especially as a person who has chronic illnesses and is involved in providing research data to studies, I feel that having all my data in that app repository will be crucial for my wellness journey and to enhance my understanding of my overall health.

Super impressed. I’ve been using this app for almost a year or so & I don’t know how I lived without it!! I have multiple health issues & keeping track of Drs. can get very confusing. This app keeps track of all of my Drs. & my appointments. It also gives you a complete list of everything discussed at that appointment, when you need to follow up if need be & a link to contact the Dr. if you need to. The app keeps track of all my medications & you can request refills too. I can also share my chart with anyone I choose to add. So if you need someone to help you navigate appointments this is awesome. Plus it’s just easier for my kids to keep track of what’s going on. I always forget what I talked about with my Dr. so this way my kids know everything. You can also add your appointments directly to your calendar. I can’t think of anything else right now but I’m sure I’m missing something. Lol. I just couldn’t go back to my old way of doing things. This app is priceless & it’s free!! 😉

Thankful for this app. This app is everything you need to be in control and have access to your healthcare (or your parents, spouse etc with consent). Lab and other test results populate as soon as they’re done. You can view all notes from your doctor appointments. Medications can be reviewed, you can request refills or have prescriptions mailed to you. You can pay your bill, make your own appointments, correspond with your doctor. Me personally-I love that I get the radiology reports as soon as the images are read, I can view my lab results sometimes before my doctor even gets them. If you don’t want to get test results before your doctor has a chance to review them, you can turn this feature off. I like that I can make or change my own appointments ahead of time. I feel more in control over MY info. Best of all, this app lets you access records for other clinics hospitals etc who also use MyChart. It’s simple to switch from one to another.

MyChart is Invaluable Deserving 5 Stars. MyChart is invaluable to my health. I have cancer and had to drive from Utah Valley to the Huntsman Cancer Center every 3 months - always at least 50 mins one way and then the drive home in major traffic. Now with a Virtual medical visit, my oncologist keeps tabs on me and my PCP knows instantly the results of my cancer #s and my doctors comments with “0” driving! I can EASILY send a message to my PCP to refill my meds and ask any health question I have and I get a response most times the same day. All of my history is available to me and each doctor can check each others notes and my son is a doctor in Austin Texas and I can authorize him or any out-of the U’s system easily to see my health history. Getting Help with my bill, doing co-pays and setting up automatic payments are handled easily. I could go on and on and highly recommend using MyChart, but of course you should start using the University of Utah health system. Try it you’ll like it. -GO

The Ultimate Medical Convenience. Breast Cancer has been no walk in the park. But from the beginning of this ordeal, I have found reliable and secure communication and information regarding my treatment through MYCHART. My appointments are scheduled, confirmed and if needed, changed, via MYCHART. I’m able to message my doctors and receive prompt responses, view test results and images, check my balances due, make payments and so much more. I even share important information with my son, saving me many calls and explanations. I have friends and family in West Texas and they are, for the most part, in the dark about their medical situation unless they are at the doctor’s office or have received emails providing info. They are very impressed that I can login to MYCHART and access my doctors, nurses and volumes of information. Even though I’ve had a tough 2021, it’s been comforting to have a talented team of doctors from MDA and MYCHART to relay information to and from my providers. In short, it’s convenient and IT’S GENIUS!

Slow to update. I was notified by email on Wednesday that UH was switching from FMH to My Chart and to signup for the mobile app. I did that and now it’s Friday and all of my medical info still has not transferred to the new app from the old app. For example, all my UH doctors and appointments don’t appear. Only my primary care doctor and appointments appears on My Chart. Why send an email to patients before the UH My Chart information ican be viewed and displayed. This is very poor customer service. I don’t want to spend the time on the phone to find out who to talk to and try to resolve the issue. Very aggravating. Update on app It’s been a week since my review of the My Chart app. I realize now that my critical review was of the app design (which is awesome) and it was meant to be of the University Hospitals system for notifying me that the new Epic system was available to use before it was complete. My point in the review was all my information was not completely transferred from the Follow My Health app to the My Chart app without notifying me there would be data issues.

I LOVE IT!. I am so thankful for MyChart. It helps me to be a lot more proactive about my health and I can look back at my old test results anytime I need to. When I go see a new doctor that’s not with Moses Cone all of my information is that my fingertips when I sign into my MyChart. I wish, however, that you would fix the messaging the way it used to be when we could tell when the doctor has seen/read our message that we have sent them. That causes a lot of confusion and causes patients to get irate because they think they’re doctors office is not reading the messages and checking them. We used to be able to see that someone had read our message, and then we had the confidence of knowing they knew what was going on and they would get back to us. When you stopped allowing us to see that someone had checked the message you took our assurance away and added a lot more anxiety to the patients.

Great healthcare App!!. MyChart is a one-stop shop for any doctor that subscribes to rgis swevuce!! I can gwt appointments, chwcj my appointment details (like when to arrive, the address (my docs in MyChart use nyltiple locations for appointments!! I could map the route too if im unfamiliar with any location!! The feature I yae most is sending and receiving messages to/from my doctors!! I csn ask medicsl or non-medical questions in an urgent or non-urgent setting and I receive an App notification when a message is sent to me or a reply is sent too!! This is so convenient bc i dislike calling!! Lol!! Also the e-check-in is convenient for not hsving to review a lot of information when I arrive st the office…its now already done!! Grest App if your doctor usues it!! Obly downside in my opinion is not being sble to use emojis in messages!! But thats a minor issue in a sea of good!! Will hope to see the use of emojis ensbled in the future!! Ibstead ill just have to specify an emotiob like . Lol. Shrug!!

Human user of your technology.. My Charts is a wonderful app with very comprehensive scope. The only draw back I see is the human user has no way to fix glitches discovered and no way to contact the Epic people that I know of. I exhausted the local Epic support they could not fix these glitches. Some feedback mechanism to get that info to them. Example on the list of doctors and other medical providers it gets full about ten and the user cannot change them. Also the designation of the internal physician as the only one always on that list means that other complicated cases such as Transplants cannot designate their specialty physician as one that is always on that list otherwise they have to hope that Epic some how wakes up to the issues and addresses them and allows users contact with them like any other company aiming to improve their product I cam only hope until them we try to work around the glitches. Overall a very good product that could be better. Tom Henry

Excellent application. It took us a while to learn some of the options on My Chart, but once we did it gave me and my daughter the ability to see all issues, notes & summaries from doctors, keeps track of my medications and review lab results. It tracks all of previous and up coming appointments, referrals and needed vaccines, x-rays, lab work, etc. It sends me reminders of up coming appointments. It allows me to pre-check in for my appointments. I can pay co-payments through MyChart. Also, my daughter and I have the flexibility to move with ease between mine and my husband’s information on MyChart. To move between UHS, UT and other MyChart participating facilities. Finally, I really appreciate that I have the ability to send message/questions to mine or my husband’s doctors or anyone listed any questions or concerns through MyChart. I have not used all the functions that MyChart has but those I have used have been very helpful and a blessing. Thank you for this application.

Great App & Functionality With One Noteworthy Flaw. Ive had this App for my previous Healthcare provider, Atrius Health. It’s worked pretty much flawlessly since I installed it several years ago. I get my test results promptly and can communicate with any of my doctors quite easily as well as schedule and cancel any appointments. The one flaw, major in my opinion, is there is no way, at least no easy way, to change the Healthcare Provider. Two years ago, our insurance changed and our new Healthcare Provider uses this App as well, but my settings and login are connected to my previous company and there no way I’ve been able to find to change my login to my new provider. When I go to their webpage where you see the “try our App, install here” it takes you to the App store, where i see this App, which if course shows that its already installed but the login takes me to my previous Providers page not the new one. This should be fixed so the User can easily change his Provider, which is hardly an uncommon occurrence. Given how many Healthcare Organizations use this same App, this should be a priority fix.

My Chart. I absolutely love having access to all my medical information. I receive my test results probably at the same time as my doctor does, so I access them usually before my doctor has even had the opportunity to contact me. Just now, I was checking for my annual bloodwork results and was reminded that I was due for my flu shot. It asked me if I had already gotten it and I was able to enter in the information that yes, I had received it and entered the date received. I also got my most recent Covid vaccine and RSV vaccine, but I didn’t see where I could enter that information. My Chart is easy to navigate and it also prompts for upcoming doctor visits, so if ever I question a date or time of an upcoming visit, I just have to check my chart. I have also been able to message my doctor(s) to ask a question or request a medication refill and/or a referral for a specialist.

My Chart. I like seeing my blood test results and my x-rays, mammograms etc. I like not waiting always till my appointment with my primary or specialist to find out what’s going on. And I also like the fact that if something is going on say like high cholesterol I could start working on it before I get to see my doctor for him to tell me my cholesterol is high. Anything done within the few places I go to have these tests done and I can see them ahead of time is a plus. Makes a big difference of waiting and worrying sometimes. I’m just curious, though who else can see these reports besides being the doctor that requested the test. All these test private away from there nurses in the doctors office. Or are they private just between him and I or maybe-another specialist if I give permission if it pertains to what the situation is and whats going on.

Ability to connect with medical professionals. What I don’t get is why don’t all medical professionals in Marin county, subscribe to using this single source of informational distribution to their patients. These days, as patients, it is impossible to call your doctor or doctors office, ask a question and get an answer. The doctors are too busy and staff are full time working with all the data. No one has the time to chat. The population of Marin is no longer 150k people, there are now closer to 300k and fewer doctors. The net effect is we as patients need answers. MyChart is a proven methodology to disseminate patient information including test results and personal messages from your doctor. Marin Cancer is not member, which leaves their patients at the mercy of a telephone. It’s frustrating dealing with medical groups that don’t participate. All Marin people should push their providers to use MyChart.

Feedback. (1) MyChart needs to add a mailbox option for “drafts” asap. Patients begin to compose and often need to confirm details, or pause and finish later. Without that option right now, your app just deletes everything and users have to start all over from scratch! (2) MyChart needs to add a doctor’s name under “providers” as soon as the patient has a confirmed appt showing up under your “calendar” link. Too many times I’ve needed to reach out with info or a question BEFORE my appt (which these days is months away) but unable to do so until AFTER the appt is over, when MyChart actually adds them. (3) MyChart needs to add an option allowing patients to submit their own corrections or updates to any incorrect data. (Ex I have a huge, unnecessary alert banner saying my Tetanus booster is overdue, but with no option to input data from my PC to show it’s completely up to date, and no option to remove the alert!) And if not an option to submit corrections, then definitely should be an option to remove the alert from my view.

Let me schedule appointments and communicate with my kids drs in my chart. I love the ease of using MyChart, however, it’s incredibly frustrating that I cannot communicate with my child’s doctor or schedule appointments for them after they turn 13 using the app. I understand privacy laws, however, I am not asking to view personal care information, I am asking to be able to send messages to my child’s doctor and schedule appointments for them through my MyChart. You won’t draw labs without me there or provide immunizations, it’s pretty logical that I would still have access to communicate with my child’s doctor and schedule appointments. If you are going to make me responsible for payment of services and require me to be present, don’t you think I should have access to communicate concerns and schedule appointments in an efficient manner? This system for personal care is wonderful, however, managing the system for kids over the age of 13 is insanely inconvenient and frustrating. Please fix this system.

My Proactive Accessibility Site. I love Me I love Science I love Medicine I love Stimulating my Mind I love Learning I love Researching I love having Access to my Medical Info. I love acquiring knowledge and being able to Ask Questions I love Understanding I love being Involved I love being able to make Informed Choices I love being Part of the Solution I love Knowing my Ailments, the Limitations they Impose, and doing what I am able to do, in order to Obtain my Optimal Health within their parameters. I love being able to interact with my Primary Dr.. I love having Dr. Ilan Kuperman as a Friend and Advocate, to Put the Pieces Together, Enlighten me, Care about me, and Advise me. And, Intercede when necessary, by Implementing Emergency Care, when I am not able to do so myself. I love Continuity of Care I love having some of the Best Dr.’s in the World, to Test, Diagnose, and Treat me. I love having my Dr’s Personal Nurse, Shessira, be the In-between Professional that she is, between my Dr. and myself. I love that she is Competent, Savy, Wise, and Can Recognize the Peril of a Patients Downfall, if it occurs. I love Monica Perlman for providing a Quality Care Program, and Providing Personal Attention and Implementing Intervention in moments of Extreme Crisis Situations. I love that she not only Supports Patients, but Perlman Clinic Dr.s, as well. I love Perlman Clinic for their Holistic Approach. I love staying on top of my Health

Your Private Health Info not private with Epic system. I learned my private health information is public record to anyone using the Epic (MyChart) system. Epic says you have to grant “sharing” rights with other health facilities & providers. I have no links or shared approvals, so imagine my surprise when a care provider was reading from another facility, from a health system NOT associated with this health system. In fact, I began to ask & the provider had access to EVERY bit of my health record from different states, different health systems, everything! Stuff I never authorized, all public to anyone on any Epic system. No privacy, no HIPAA restrictions or acknowledgments. Unfortunately, even health systems that I never created a portal account with, having info about my health I didn’t know, unrelated physicians were accessing. So, apparently, even if you don’t have portal access, any health-related person with access to the Epic system can invade your most private health information. They justify this violation by saying this improves your health care. Epic lies to us about the individual being required to grant authorization. Invading my most intimate privacy doesn’t make me feel safer.

So Beneficial!. My daughters have a lot of minor health problems and have to see several specialists. We try to keep them in the same health care system, but that’s not always possible. When a doctor asks what medicine they’ve been on or when they’ve been on a medication or seen another specialist for a problem, it’s all right there at my fingertips. Our previous pediatrician used this app and so did the specialists, which made it even easier. We moved, and our new pediatrician’s office doesn’t use this app. It has frustrated me on numerous occasions. Now I write everything down in case I need it. I’m constantly asking them to please get MyChart! I’m glad that our specialists use it, and hopefully the pediatrician’s office will get it soon!!! This app has been such a lifesaver for us!!! It’s so convenient and easy to navigate. I can even send messages (with pictures!) straight to their specialists, even in the middle of the night. This is the best app that I have on my phone!

MyChart is extremely helpful with my Mental Illness. I have used this app for about 7 years. It has been excellent helping me navigate through serious health issues including mental illness, cancer (surgery/chemo/radiation), orthopedic and neurological. This app is excellent follow up for the fore mentioned health issues and preventative health care. I don’t have to struggle to keep all my appointments. I’m never ‘double booked’. All my Drs have access to all important information and using MyChart. We communicate when needed - no matter where in the country I am. Recently, while in Georgia (I live in CA)I broke out with Shingles. I immediately went to the nearest Urgent Care where all the required information for my care was pulled up through the MyChart app. Plus my primary Dr in CA was kept in the medical loop. IN MINUTES!! MyChart totally expedited my immediate need for medical care. But the MyChart app made the most impact on my mental health. I struggled with appointments of any kind. I can become hyper while stressing if I was going to miss an appointment. This often brings on Shingles. I can access the MyChart app virtually anywhere at any time to check my appointments. I can do this 10 times a day if I need to. I don’t need to keep 5 calendars, appointment cards, make daily phone calls for peace of mind. The app is so reliable, I am healthier for it. Thank you.

Inprvments required. App needs improvements so that we can have support for Apple Pay to pay medical bills and have it interface with the apple HealthKit tools so that info from the app can be record in HealthKit and data in HealthKit can be sent to my doctor automatily making it where there is more diagnostic data avalible to my doctor. Also for email attachments please allow PDF files as there are times where forms for certain programs need to be filled out by my doctor on the pdf form but only allowing images make those forms invalid and unreadable for pregame such as Boy Scout and other programs that need medic clearance. Also if there is a wait list to get a appointment I would like to have a wait list status area to show me what number I am on that list until I get to the top of the list. Also when a apoitment is offered have it where I can accept it or request for a difrent day or time. Also needs to have a indication of phone call appointments so that it would be easier to identify what type of appointment it is. Also office staff calls should be placed in a separate folder or something to separate them from actual doctor appointments to reduce confusion.

Glitch in app. Somehow the app randomly changed my notification email preference. I normally set my email preference as my personal email and weirdly enough it changed my email without me touching the app at all! It changed my email to my business email/school email which is frustrating because I only noticed this after I checked my junk mail in my business/school email and had to fix my email preference through the MyChart website. MyChart has gotten a lot worse ever since the update and revamp. I am 21 years old and well-versed in technology and no app should be this difficult to comprehend. I know how to use the app to its full extent but it’s the app that’s the problem where it doesn’t fully work. I just don’t know why update and revamp the app. What target audience are you trying to reach? You have to put yourself as a consumer and see how you would utilize the app. I personally do not recommend this app after the update; however, if the app went back to its previous platform i would totally recommend it. Any app developer who responds to me has to understand the marketing aspect of this because I have some background knowledge in app developing and marketing.

COVID. Yesterday I tried filling out a precheck for an upcoming appointment. When I got to the questionnaire portion, I selected No to having COVID symptoms. I selected No to having come in contact with someone with COVID. I am fully vaccinated. There is no selection that allows a person to identify as fully vaccinated. The app did not accept my answers. The app read I must pick a selection. The app would not allow me to continue so I backed out of the app. Today, I went to schedule a follow up appointment. I was not allowed to continue unless I selected unsure of having COVID symptoms in order to progress. Then I was given the option to pick a clinic to be seen. Once again, I backed out of the app. I made the appointment in person because the app would not get passed the COVID questions. Please change the bias on this app that everyone has COVID symptoms or has come into contact with someone who has tested positive for COVID. Not everyone is touting anti-vaccination rhetoric. Please include a section that allows people to select the option of fully vaccinated, got their first vaccine or unvaccinated. Thanks.

Urology. I go today to my first visit to urologist and wow I’m mega mad with that clinic I pay $50 dollar for nothing. First when I make my appointment I select on female no male and when I go there coming the unprofessional Dr J Baca wow and speak and act like weird, no listen nothing and take wrong way with me , first I make my appointments with female no that male , second that J Baca come and seat like him talk with someone like friend or something like that nothing professional. I no know him , is my first time there and him is totally unacceptable. I ready pay for service and respect and I no received that plus him lie in the notes because I no tell him nothing him no listen , so I need your company take out all that crap in my record and give me my money back. For real I never recommend that nasty guy . Is incredible need handle that situation I finish with my blood pressure up for that person . And him don’t worry about nothing that is the Dr work there ? I think that no is correct . I feel rases , I feel totally uncomfortable and scary with that guy. Normally I visit doctor and never in my life I have that experience. That dr no have any education with me and no listen , super bad experience

This app is great. I love this app. It allows me to keep track of all my appointments and medications, and it allows me the ability to e-check in to my appointments before I arrive. This has been a lifesaver for me and I couldn’t be happier. One thing though: I do wish that when appointments were changed/canceled, it would notify/alert me. Last month, my husband took me to an outpatient center I’ve been attending where I thought I had an appointment, only to find out that wasn’t the case. I made sure I checked before we left and it said that was the day and time I had. When we arrived (after a 2 1/2 hour drive), we found out that wasn’t the case. I had no alerts/notifications from the app that the appointment had changed. If there was a way to alert/notify patients of appointment changes/rescheduling, that would be wonderful and it would make this app 10,000 times better.

Great, but not always accurate. I have had no issues with my MyChart app; however, I have had issues with my daughters account. Stuff started showing up for nursing consultation & then a message that a breast pump had been ordered. I would’ve panicked after seeing that in my 17 year-old daughter’s account. But, thank goodness my daughter had just had nose surgery 2 weeks prior at the hospital & had a required pregnancy test which was negative. She was Homebound and by my side for those 2 weeks healing from her surgery, so I knew this was a false posting in her account. I contacted our doctors office & they gave me the name of the office that had made the post. I contacted them & they investigated it. They called me back & apologized for their error in pulling the chart of someone with a similar name. They did remove some of the postings, but not all of them. In my opinion, there needs to be a way to report postings which may be false. Since other doctor offices may see this false info and believe she is either pregnant or WAS pregnant.

Sharing information.. I am scheduled to have a kidney stone removed next week. I had an appointment for pre op visit with urologist followed by a pre admission appointment at Piedmont Rockdale. I received a call from Rhonda with out patient admissions and explained to me that she could see in My Chart, that I had an EKG done within a couple of weeks at my cardiologist visit and it also showed that I was vaccinated at the Piedmont Vaccine Clinic and had a booster at the health department. She told me that with this information, there was no need for me to come to the hospital for pre admission. They would call the day before to ask some questions and give me my instructions and that they could do blood work the day of my procedure. So because of the information that is shared in My Chart, it saved me a trip to the hospital and gave back time to the pre admissions team to help other patients. This is a great example of how My Chart is beneficial to patients, physicians and the hospitals.

Love MyChart. I love MyChart. Truly brilliant. I’m in the hospital and see many patient benefits almost like a patient advocate in the sense that you have insight into all your past, current, and projected care plan with test results and those scheduled with approximate times… what is not to like! I liked it before the hospital stay as it gives the same insight into lab results, other procedures in the same timely fashion. It helps me form the right questions for when the doctor meets with me. The only thing I would suggest is that you let the patient (with caveat) update /add/ show recent dosage changes) to their prescriptions as pending until they are validated by a medical responsible member. I had 4 that I Restored, 3 that were old / no longer prescribed, and a few that the dosage were outdated. Otherwise, I most heartily declare that this is light years ahead of 10 years ago. Thanks for bringing the patient into the knowledge and conversation of there healthcare. Sincerely, Dave Palmer

Above and Beyond Care. Dr. Rida and her care team are absolutely wonderful. Dr. Rida is thorough and takes her time with you to make sure all your concerns are answered. Dr. Rida truly cares about you as a person. I am so thankful for her and trust her with my care. We had just moved here 9 months ago. I was worried about leaving my doctor from back home. I had spoken to a friend here in Lincoln who raved about how great Dr. Rida is and said I had to go to her that I won’t be disappointed. My friend was so right…I went to my first appointment and walked out feeling amazed by the care I received from Dr. Rida. So I went ahead and made my husband an appointment. He came home and said he really liked her too, which coming from him says a lot because he is very picky. Now I’m getting my mom into her. So now the whole family will be established with Dr. Rida. If you have the chance to see this amazingly, wonderful intelligent doc and her care team you won’t be disappointed.

Trying to get my prescription since January. I’ve been calling the office since January and asking them to give authorization to my insurance company to get my medication, nothing yet, I went to the office and I had a person from the insurance company on the speaker phone explaining to them that they been sending them a fax a form to fill out to get the approval for my prescription and gave them a phone number to call to say ok I approve this medication and again nothing happened. I had someone in insurance company called them on the three lines explaining to them again that they can call the phone number just confirming that it’s OK to give me a prescription and again nothing has happened, send an email several times to the doctor explaining my situation, still waiting for my prescription,spoke to the doctor on the FaceTime explaining to her that I need my prescription and nothing has been done.I honestly don’t know what else I can do, horrible horrible service. Anybody out there stay away from this office and from this doctors they don’t care about you they only care about the money.

Great service!!. I have been using MyChart since it became available and I think it is a great service!! Prior to MyChart, when calling doctors’ offices, I was not sure if message was received and/or reviewed by the nurse or doctor. MyChart not only allows me to see confirmation but usually the responses are much quicker than someone returning a phone call. It’s awesome to be able to have a paper trail of messages, prescription information, appointments, and test results. I have everything right on my phone. Not only for myself but I can share information immediately with doctors outside of the system. There is no guessing if or when I have had specific tests, the results, or remembering medication dosages, etc. My phone settings allow me to get a pop up message every time there is an update in MyChart-this is wonderful! If I could give more than 5 stars, I would!!

Staying Informed is so easy with “My Chart”. I love being informed of test results as soon as they are completed. No more waiting on doctor office calls letting me know results. Now I also know if there is a change in my condition even if it is slight. Practitioners do not always inform patient of minimal changes. I like having the exact numbers, X-ray readings myself, and quickly. And they are so simple to find on My Chart. There are advantages to having visit notes by the practitioner in writing also. Sometimes I forget what decisions were made and sometimes the practitioner forgets! The messaging system, in my experience, works great and fast. No more trying to get thru to office nurses or schedulers. Just send a My Chart message and have an answer within 24 hours, usually much quicker. My Chart allows me to be more responsible for my own care. Not everyone likes that but I love it. I have 5 specialists and each of them, and their staff, have been excellent to work with via My Chart. I cannot think of any complaints unless you might have poor record keeping from one of your practitioners. However, that would not be the fault of My Chart. But you can note any errors made or omissions on My Chart yourself. Once again, it allows me to be in a position of responsibility. I recommend My Chart 100%.

MyChart ease of use. My experience with the Epic EMR at my local hospital was what I described as whatever the exact opposite of “intuitive” was so I was VERY skeptical of My Chart when I started to use it. I have been very pleasantly surprised at the ease of use and the excellent and rapid access to lab work results and imaging reports. At my hospital, an RN specially trained in the hospital EPIC system was available full time on weekdays to help us physicians navigate the program. That is not needed with My Chart. On the rare occasions I have has to contact support services, I was answered quickly and clearly. I will say that the hyperlinks in the messages don’t always work but using the app eliminates that problem. Overall, I have found MyChart to be the best hospital information portal of the many I have access to. The fact that you can access multiple hospital systems that employ the same program is a bonus when available.

A Powerful Tool with Privacy Concerns - A Fine Balance Needed. I have been using this app for a few years now, and I must say, it's an incredible app with a lot to offer. However, there is a recent update that has raised some concerns regarding privacy. The app now requests full access to my calendar. Even Apple warns about the potential risks of granting such access. This includes the possibility of additional data being accessed, such as locations, email addresses, or notes associated with calendar events. Understandably, this has made me hesitant about freely giving out my personal details. Ideally, I would prefer to grant the app "Add Event Only" access, which would allow it to create events in my calendar without having access to other sensitive information. Unfortunately, the app does not recognize this choice and insists on full access. This is where I believe there may be a violation of privacy. As users, we should have control over what information we share, especially when it comes to our personal data. It would be reassuring if the developers could provide an option for limited access, ensuring that our privacy remains intact while still utilizing the app's core features. Despite this concern, I must acknowledge the app's positive attributes, and if the privacy issue were addressed, it would undoubtedly be a top-notch productivity tool. I hope the developers take user feedback into consideration and prioritize the protection of our personal information.

Handy. It’s super convenient. You can check on up coming appointments and have access to the follow up care paperwork afterwards in my experience within mins of leaving my appointment. You can message your doctor or nurse directly if you have medical questions and if you have other questions like billing that’s also available as an option but it’s one I’ve yet to use so unfortunately I can’t give any information on what it offers. You can check on your referrals. You can make almost all your appointments through mychart also. I really like and appreciate apps like these where I can do almost everything I need to from my phone. I have panic attacks knowing I have to call and talk to someone most days and I get upset and embarrassed and I won’t call and get services for myself but with mychart I can take care of all of it with my phone then just show up to my appointment on time. It’s been the best thing for me

Issue getting back to my account. I’m a bit confused. My one healthcare provider sent me an email to sign up for MyChart. That was Geisinger. So I load the app and I select Geisinger, went to create an account, but found I already have an account through my other provider, Penn State. So I use that log in to access. Ok, so I’m in and a little tutorial pops up and said to use the “Switch Provider” (I think it said) if you have more than one. Well, I looked everywhere for this feature and finally found it under my Profile. I click on that and it shows that Geisinger is my provider, even though my account was set up through Penn State. So I tried to add Penn State but it’s not an option here. So, then I tried to go back to my Profile page but there’s no option to take me back. I’m stuck on the screen. No back arrow, nothing. Just a + sign to add a provider, and an Edit link to edit it. Nothing else. How do I get back to the app?

Poor design for notifications. When I have new emails, my email app has a count of them added to the icon and can also send notifications to the phone even when it is “off”. This app does nothing. Even when the app is open, there is no visual clue that you have a new item you may need to look at. The only thing you get is an email to your personal account to tell you something is there, no clue as to what that something is. You have to manually search the app to find new items. I have not seen that kind of behavior in years in any app, especially one that might actually be telling you something important. I can’t believe an app like this that appears to be the choice from a lot of prominent health care companies has this behavior when every game does it better. A lesser, but still annoying problem, is that it keeps telling me that safari does not support chat. Well, if it does not, then remove the chat button and stop annoying me multiple times each time I enter the screen! I am not even using that button!

Amazing Tool. I find MyChart to be very helpful and convenient. Every few months it improves but it’s ready useful as it is. I wish ALL physicians in Hawaii used Epic’s MyChart. But I do have a couple requests. First— create a button (kind of like the Covid button where all vaccines (Flu, RSV, etc.) can be logged and referred to, not just by the doctor but also the patient. This would allow easier tracking of upcoming shots needed. Second — allow the patient the maintain an accurate up-to-date medication list on MyChart. My list is old and not longer correct. I can hide an old med but I can’t create an accurate list or modify the existing list so it’s correct. And without upgrades how do I get my immunizations logged into MyChart. My latest Covid populated the Covid list from a registry but what about others. But again I really like and appreciate what Epic has done with MyChart.

Good. Good place to keep your medical information. But be sure to keep a copy written down too. Because every time you visit a doctor, or talk to their office they submit info here and can change your history. Which I hate. Recently it has been very bad for me. Because I realized the last couple of times I went to the doctor and they deleted medications I have been on for years, but only use as needed. So I had to try and correct it. Hope there is nothing I have missed. Wish these doctors and nurses would actually read the information before deleting and ask the patient about it before just deleting their history. Hope there would be a way MYCHART could fix this. Maybe make a way to have a profile that we control and doctors can add to but not change unless we approve instead of the other way around. That way doctors could get a accurate history and maybe be able to help those of us with multiple health issues.

Good App, But Read This. This is a good app, but be careful when choosing the “Apply Automatically (Recommended)” option when paying on your outstanding balance. I had kidney stones & needed two outpatient surgeries (2wks apart) that required a $2500 copay for each. I’ve been paying monthly through the app. When making a payment you can click “Amount Due” & pay the full amount or “Other Amount” & type in a value of your choosing. Next it says “How Would You Like To Apply Your Payment?” & right past that it said “You Have Multiple Visits With Outstanding Balances”. Then come the options to “Apply Automatically (Recommended)” or “ Choose Specific Visit To Pay”. I thought that it meant the recommended auto-apply would spread the amount I was paying that month evenly across my visits, but that is not (or no longer) the case. It only applied it to my least recent visit & left the other two (my 2nd $2500 outpatient copay & a $40 primary care copay) sitting there untouched. Now I’m in Collections. Thing is, I’ve been using this feature for years to pay on multiple visits & have never been sent to collections. So when paying monthly across multiple visits click “Choose Specific Visit To Pay” & pay separately for each visit balance so this scenario does not happen to you. Other than that, and I’m not even sure if it’s the apps fault, I think it’s a really good app. Thanks for reading…

Problems communicating between hospitals. I am a patient who receives almost all of my care at OHSU. The exception to this is when I require visits to an ER. The closest one to where I live is Providence Milwaukie, so that is where I would go to for emergency care. Without fail, they have NEVER accessed a medication list from OHSU that was accurate, even though my records are supposed to be ‘connected’ to the Providence Health System and one other hospital system. I have complained via email on 3 prior occasions about this issue, as well as telling staff in the ER about the MANY errors of the meds listed, yet NOTHING has been done to correct this dangerous and potentially life-threatening situation. I haven’t even had an acknowledgement sent to me for ANY of my emails. I’ve made my family aware that if I have an adverse outcome when I am a patient in the Providence Health System, get a lawyer to go over the records with a fine tooth comb to ensure that it wasn’t related to inappropriate medication administration due to using an inaccurate list of current medications that I was allegedly taking. And if it was, well …..

Update: Please put a heading for Referrals!!!. Update: They finally put a heading for where the Referrals are! This makes it sooo much easier! I feel very happy that the developers listen to the parents/patients needs in regards to using this app. I have 6 children and 2 elderly parents I take care of so having the MyChart App has been a godsend. It is really great to be able to go through each persons name and send messages and take care of all their medical business at once. Thank you to the developers and technicians for continuously updating this app for the better! Previous review: I can never find my referrals because they are always hidden somewhere in letters or messages. I have to go through at least 5 steps every time and it is frustrating because it never seems to be in the same place twice. I just want a heading that says Referrals. Please give us this small convenience in 2020. Thank you

Information disappears or is changed. I have had more info that has disappeared or has been corrected to make me thoroughly frustrated AND make me want to find providers that do not use this app!!! I have had my after visit information changed - sometimes more than once! - I get a message in my email that there is a new MY Chart message but when I go into My Chart it doesn’t always display as a new message!! So I have to hunt for changes!!!! Last week I got a message that my appt was cancelled by the provider. Today I got a message saying I was a no show!!!!!! Once I viewed the cancelation message it disappeared. I could no longer access it. The no show message is no longer available for me to view!!!! I get MyChart messages 2 or 3 times a week. I really liked the appt until it started to expand to try to be all things to patients, providers, billing etc. I am checking my bills closely from now on to insure I do not get billed for cancelled appts and I am screen printing everything!!!!! I was told that original information (pre changed) is stored and is avail to everyone but the patient. I want to know how to access ALL of my records!!!!!

MyChart. The app MyChart is probably the best thing for keeping up with your medical appointments/issues it makes it quick and easy to schedule an appointment you don’t have to go threw all the hassle of calling the place waiting, and getting switched to different departments I got an appointment with my doctor in under 30 seconds from my phone no hassle plus, MyChart allows you to see all your tests results in great detail down to the percentages and the range your supposed to be in, it also allows you to with a click of a button communicate with your doctor if you have a question or concern about a test or issue, I highly recommend this app if you are a patient and my chart is compatible it makes life so much easier by keeping all your medical appointments/medications/shots/tests results all in one place making it impossible to forget. The 5 star rating is deserved for this app don’t miss out download and sign up

My Chart. I really like having My Chart, if you don’t understand something, or have a quick question it’s so much quicker and easier to look at My Chart for after visit summaries, office notes from your visit which are very helpful in case you discussed quite a bit with your doctor and you couldn’t remember what you were told all you have to do is read the notes from that visit. I also feel like you don’t have to call in explain to this person only to find out you have to start all over again until you reach the correct person. Using My Chart you type in your question and you sit back, do other things while waiting for your response. I like how you can connect with some of your other physicians if they use My Chart, much more convenient. After getting use to using My Chart I wouldn’t want it any other way.

Great new features. Finally shows sent mail and whether it has been read by staff or not. Collects all kinds of data in one place that you need. Not perfect, but still indispensable: 5 stars but could still use major work. Example: e-checkin allows you to add/delete meds, allergies, conditions before your appointment when you have the info handy, but this data doesn’t appear on the clinic’s computer for the doctor once you get there: major flaw! The databases should sync, or there is no point. Also, requested add/delete info never gets added/deleted by the doctors/staff (possibly because they don’t see it?). Would also like ability to send the same message to multiple doctors at once; currently only one doctor gets the message: no way to add or CC others. Ability to add appointments directly to your phone’s calendar with the click of a button ROCKS! Scheduling is very limited, however. Pluses and minuses, but keep up the good work!

Best Patient Portal I have ever used. MyChart is the best patient portal app that I have ever used. It is the most interactive, it’s efficient, and I can communicate with all of my providers. I like the fact that I can request appointments through the app, view all test results, pay my bill, etc. Other apps that I have used have only been good for appt reminders and lab results. With MyChart you can do everything imaginable. love this app out of all my healthcare provider apps!! This one is the most user friendly. It is very easy to communicate with all of my hospital system providers. I wish you could change the following things: have the ability to search for & message the clinic nurses and not just your doctor. I also would like the ability to decline or initial things to your To Do list, such as input a date of a vaccination that you received elsewhere.

My Chart. The My Chart application is excellent and I highly recommend anyone who is treated by a facility that uses “My Chart” to try it. You can link different health services in there. For eg, if you receive care from Boston Medical, South Shore Health, CVS Health care, Harvard Health, and several other health care providers so your GP can view any care you have received outside their network. You can see all your upcoming appointments and medications you have been prescribed. You can also schedule your own appointments and send messages to your doctor. CONS: My one star was removed because when writing a message you are only allowed a small limited number of characters and it does not notify you when you go over so you continue writing. It is only when you press send you get notified so you have waisted your time writing and now need to go back and try to rewrite it. It should warn you as you are writing, how many characters are left and not allow you to write over the number allowed.

Invoices. I called today to try to get copies of invoices from about five different doctors that Cindy Baptist group starting back February 5, 2021 to present and I have did this three different times. Billing Dept. tells me you cannot come to them and tell me what you need show them what you need because they have no address to give. I find this hard to believe and very upsetting but everything is broken down to different divisions now. Especially when you tell them that you need them for a DAs office. So then I get told that I also got a call another number to get copies of imaging and just lo and behold you got a call another 800 number and get a copy of imaging. This is so upsetting and so disturbing that the Wake Baptist is big as it is larger Lizzie is probably got one of the best computer systems the rears in the world does not have a building department for someone to go into and be able to walk out with in hand everything they need to serve their keys for any what, no reason.