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spirthiani - Stephanie
My microphone on MyChart doesn’t work so I am unable to take Telecalls from my doctors. I have an appointment on Monday. I called Apple support and they troubleshooted but they said to contact app developer. Please fix his problem before Monday.
zwood99 - Useful when it works.
Nice design and provides lots of useful info on medical history, messages with providers, billing, appointments, etc....when it works. About half the time, when I try and pull up data, I get a server error message. Providence IT told me that MyChart has issues with both Safari on Macs and their iOS app. Known issues that keeps this app from being 5 stars. I never know when it will report an error or will bring up my data.
9robins - Annoying to the verge of uselessness
To start with, getting access to the app is clumsy. I doubt that “clumsy” is a synonym for “secure.” How clumsy might depend on the age & model of a user’s phone. Ironically, users of later-model phones might expect more clumsiness, not less.
I assume that facial recognition is the most secure approach to accurate identification short of iris recognition. The iPhone 11 is geared to use ID by facial recognition. It lacks a home button, which in previous iterations contained sensors for fingerprint identification.
The Epic login page has a space to tap for facial recognition. The user taps it, waits a few seconds— and instead of access is presented with text boxes to fill with identification data, including but not limited to the last four digits of the now extinct Social Security number—and, yes, a username and password.
Perhaps the user must access Epic and tap that facial recognition page a few times in order for the software to link the face with the data. How long, I wonder, will it take for the software to get the point?
Once past the access process, the version of this app that applies to the medical center where I receive care (no complaints about the care—just the app), reveals page 1, a sheet of icons.
One of them is for access to “messages” to the patient FROM, er, the system. As another reviewer noted, the app never quits labeling as “new” the messages that the user has already read. In my case, such a message keeps telling me I need a periodic exam for a disease I don’t have—one that, if I had it, would be followed at a different care center.
The instructions for messaging TO caregivers specify “medically-related questions,” as if corrections to misinformation were unacceptable. I think the specification “medically-related questions” should be deleted and replaced with a more inclusive term.
There’s space for one more icon on that introductory page. It should be given to an icon labeled “APP FEEDBACK.”
Psyknife - Telehealth fail
I had a telehealth appt scheduled, but any time I tried to connect to the appt the app crashed... so I missed my appt. I’m very upset by this. This needs to be fixed ASAP!
Nai Le - Apps crashed all the time. I couldn’t begin my doctor vist
Apps crashes all the time. I couldn’t begin my doctor visit
Suryapn - Crashes for video appointment
The app kept crashing when I clicked on “Begin video visit”. Rest of the screens seemed ok. I downloaded this app mainly for a video appointment for my kid and it did not work for that purpose.
tex15girl - Don't like the changes
App was great back in April. Whatever you did to change it caused the app to no longer notify me of appointments, appointment reminders, or appointment changes. Please fix this.
misssanderella - MyChart
This is the a horrible app! It’s very difficult to use, I am very frustrating!!! It won’t even let me update it...GRRR
Suhploda1 - Terrible connection issues
I can log in only about1 of every 5 times I try to use this app, regardless of the device I use. Constantly getting server connection issues. And if I am able to log into my iPhone and then try to log into my iPad it never works!
dougralph - Worst app ever
This is by far The worst app I have ever used. Even tried the online internet site and cannot retrieve info. I have updated the app, etc and its no better. Half the time it barely works, the rest of the time it never connects. We are all paying a steep price for health care these days, so this is unacceptable. The app and website have NO contact information to resolve any issues. My Chart....if you are even reviewing these reviews at all, please address the poor performance.
g04w47 - Crashes as soon as you start video visit
We have had multiple appointment scheduled as the video from mychart app wouldn't work. As soon as I click the video from the appointment page, the app crashes instantly. I've tried reinstalling restarting phone and found no luck. Useless app.
Texas Asian - Terrible
With regards to getting doctors notes/communication? Maybe I’ll give it a 4. But so far as test results, attachments supposedly being accessible? Nope, never, always an error message.
For appointment scheduling? That’s a joke. Why would you give/submit a wishlist/range of days and wait for someone to call you back to confirm or go over availability when you can just call and do it right then?
Billing? That’s even worse. Never once have I been able to make a payment. It bogs down at various steps each time and then gives you the “Sorry we’re unable to process” page.
No point in paying for the “upkeep” and hosting of this app when it literally serves zero purpose.
imindanger2 - Apple Health?
Where’s the apple health function ? I’d like to upload my information to Apple health.
Sbmman - Crashes upon starting video call
Unfortunately this crashes and trying to launch a video call. Latest iOS and hardware.
official ari - Horribleeeeee
I spent over a hour trying to long in when finally got to “ the end “ I Apparently had a account “I didn’t” how is A senior citizen supposed to do this,
Worst app I have ever downloaded don’t use waste of time now I can’t have my doctor appointment online!
Goldennchild - Wellstar not so great
I can NEVER log into the Welkstar MyChart app! I have another MyChart with another provider and don't have an issue logging in! This is a problem!
quartzhunter - App crashes when opening video appointment
When I go to open a video appointment, the app crashes. Disappointing, because that’s the only thing I use the app for.
CWalzer - App closes during calls with doctor
The app keeps closing when I try to connect on video through the my appts icon. I have deleted and re- downloaded the app several times and the problem persists. It has happened while I have been on the video call with the doctor. I had Bluetooth turned off and all other apps closed and the app just shuts down and goes back to my main screen of my phone.
Unhappy Charley - They put past due balances above your health
Had to do a video call with my doctor. The app was almost impossible to get past the “you owe us money” screen, even after I paid the co-pay. When I finally got it to connect, the audio didn’t work. The patient’s well being should take priority whether or not you owe them money, especially if it’s due to a billing error. To me, this makes the app totally worthless.
Aecxxsbr - Not all information in my chart
There is only one piece of information in my chart so it really is useless.
Acb39470 - Like it
Really like having my medical info right there. Would like to be able to use the tracking section
LogisticsWomenInLeadership - Invoices / Payments
A way to review and see bills versus just total due would be incredibly helpful! A lot of times you can see the total you are going to owe for month(s) before you get the paper bill in the mail with the details.
It would also be nice to see payment history on your account and review prior invoices for your own records. App Developers - thank you for listening and hope to see the updates soon.
Bconk1 - No longer accessible - fixed with developer advice
This afternoon it suddenly said I have to but it, after using it for months. But in the Apple Store there is no indication of that and I can’t access my health info now on my phone. What’s going on? Feels like a bug with the latest update.
I deleted and reinstalled the app as suggested and the app now works. Thanks.
Badboy2171 - Update Crash
I noticed that the app updated automatically and when I went to launch it, the app would crash. Because of this I cannot check on notes left to me by my doctor.
CookCountyConsumer - Deficient on needed features
For example, suppose you want a printed copy of a referral...no way that I have discovered to trigger a print or download function. Very annoying shortcoming of this freestanding program.
Smackyy - Won’t work anymore??!
Trying to get in says I have to buy it?
aevans453 - Doesn’t work anymore
Was working great for a long time but now it won’t open at all and says I have to purchase the app from the App Store! I have kids and I use this app for appointments and to communicate with their doctor and also to schedule appointments for myself! But now I can’t use the app!
no favorites :( - Latest update crashes it
Since the last update (May 21 2020), I can not even open the app.
RockwallTXNative - App won’t open
The app won’t let me open it. It says no longer shared with you. Go to the purchase from the App Store. When I go there the only option is to open the app and everything is repeated again.
user_cc_u - Barely function & bad customer support
Messages, results and billing tabs not function for weeks, and the customer support is not willing to do anything to fix them. Instead, they blame the issues on the hospital, and when I call the hospital, they ask me to contact them. So basically, it’s a non-functioning patient portal.
andy harned - Why do I need to buy
Just updated the app and now it said no longer shared with me and the I have to go to the app and buy it. I went to the App Store and there is no place in there to buy it. So that is why I’m giving it a one star
MelAHoffer - Timed out??
Great app, but I can no longer see what tests the hospital are running on my husband while he is in ICU!! I am not allowed inside the hospital due to this stupid corona virus. Every time I try to check his results, the app closes and says “I have to buy it in order to continue”.... ok ... I tried to buy it.. it closes on me again and says “Timed out” What is going on????
Mark_79 - Won’t open
The latest update will not allow me to open the app. Please test updates before releasing.
Samiloraine - Won’t open as of the newest update
Says the app is no longer shared with me and won’t open!
fmfjekdnd - Garbage
This app is used less when you can’t even schedule an appointment because there are barely any options to choose from.
the hulk:) 7779 - Fantastic and helpful app that links with IPhone
I love this app and it’s nothing less than 5 starts. Easy sign in process and everything I need is there.
jlpewett - Update
App keeps denying access with a notation that the app needs to be updated
Checked the App Store and there are no updates
Can't check my account because of this defective app
Scari333 - Login is broken
App is completely NOT usable. The app doesn’t Let you login and the forgot your login or password function doesn’t work either. No email ever received. But I don’t think that part matters since I entered the correct login info anyway. Can only sign in using the web.
Robert Morrison - Functional but not cutting-edge.
This application is functional. It allows you to connect with your primary care physician and support team. You can schedule appointments and refill prescriptions.
However, the user interface is stale and not cutting-edge. You have to physically press your screen to active Face Identification.
Payment options are limited to keeping your personal account or credit card on file. The application does not support Apple Pay, Pay Pal, or other more secure means of payment.
OsheitImpala - Video
During this pandemic is the worst time for this app to act up. When trying to video with my pcp I constantly get kicked out the app. This app needs serious updates.
Poetamelie - Signing up is a nightmare
It rejects its own authorization codes. I have struggled with it too many times just to sign up.
Averash - It’s not user friendly
Ever since my doctors switched over to this system it has been nothing but problems no video at times & no audio like today.
fourpssss - Extremely unstable
I used it once for a virtual visit. It crashed 4 times during a 15-minute (would have been 10) session.
Formerly Famous - Missing graph
I thought there used to be a way to see test results in a graph over time so I could be aware of ant trends between visits. Where did that feature go?
fggamer - Great!!!
Been using MyChart for years it’s very easy to use. I never had an issue with it.
CAMERON FELDHAUS - Great Platform but Needs Revamp
Great concept and platform but the app needs to be updated to a more modern format.
breenas1st - So far not good
Video chatting with my doctor today was not happening once I clicked on video visit a message kept showing in error saying oops video can’t load at this time and telling me to use MyChart online so far not good I missed my appointment😞
susantale - My doctor’s disappeared..
I’ve used this app for years and it used to be a great way of connecting with your dr.s office ~ now, all of a sudden my drs have all disappeared from the app, they gave me a # to call to have it reset, but you can never get through to anyone, VERY FRUSTRATING, especially during Pandemic Times when you especially may need test results, RX refills, etc.
Mikeinike765 - Verification process is a joke
Like the title says the verification is a complete joke. There are better ways to verify identity than asking a bunch of random hardly relevant questions...
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Jackson Li - Need feature to remember login info. Do not want to enter every single time
Please add the feature to remember login info, or fingerprint or facial recognition. It’s a pain to enter user name and password every single time!
Logwog - App does not work
Login fails and no email is sent to permit password change? More security than Fort Knox!
Sherri Fortier - BEST HEALTH APP EVER
The simple fact, that I can login to my OWN personal health records, and test results, is AMAZING!!
dubbayoo - Won’t log in
The app refuses to log into my account despite me having no issues doing so via the website. It says no account exists despite correct credentials being used, and, again, no issues exist signing in via the web. It’s a shame the health authority recommends this app, it’s the reason I downloaded it but it simply doesn’t work.
RugbyBunny - Used to work...
This used to work for Alberta Health but now once past the login page, it just sits and thinks. Useless app at this point. Have to use the computer anytime I need to see a result.
Fluffy9999 - Newest update still DOES NOT allow you to see Notes (pdf) documents. Must go online.
The info, scanned documents (pdf) and “Notes” still not available via the app...still need to go on the website, your update is bogus, false, and miss leading.
Needs fixing ASAP.
ToyotaBlueSue - My Chart Login fail for iPad
I cannot access My Chart through the app for my iPad. I can access the App through my iPhone but info is missing. Seriously?
Mcresearch - Doesn’t recognize hospital
I tried the app but can’t even get past finding my hospital. I can access MyChart through the web but not through this app. Judging by the comments this is a common but unaddressed issue which makes me wonder about the security of the software and the company itself.
Lunarbright - Next to useless app
Trouble inputting information, changed medication and app would not let me update. Local contact information wrong. Very frustrating app to use. So I don’t deal with it anymore.
Static Evolution - Absolutely Dysfunctional
-Wrong phone number for help (I reached Ottawa Flowers)
-Habitually cannot log on for no apparent reasons even when saving log in information that worked previously the log in information just disappears every time I select submit.
- The app continuously says that I have to log on to the website to read visit summaries (what's the point of having the app?)
-Absolutely infuriating to use in spite of a zillion updates since I activated my account and it still has extremely limited capabilities
-Reminiscent of the Phoenix software is how bad this app is
AppleReviewer0102 - Can’t log on
Keeps saying either username or password is wrong when I try to login - but it works fine on the internet site... so I don’t know why it doesn’t work in the app
bichonpop - Terrible app
Does not even give you access to your originating provincial health plan (OHIP)
annoyed6000 - Unusable garbage
Fails even to login. No data even from web app do not waste your time
wikdvette - My Chart - mydovetale
Very poorly-designed app. Not very intuitive. Field names do not match information provided by the hospital. No mention was ever made that the Generation Code / Activation Code (???) had an expiry date. Been trying to use app for about a month now but, so far, unsuccessful!! Would not recommend!
45agenie - My Chart
I just got the app. Sign in yesterday and today it does not recognize my sign in. I think this app needs a lot of update to make it work. Good idea but bad programming.
Jillllllldragon - Yikes
Yes, I used MyChart before, and it was quite simple to use...
This app has some of my info, but not all....it has one doctors appt, but not another....I try to enter the one that’s missing, and it’s impossible to do!!
A lot of info is missing that I had on the previous version of MyChart
Girlw5Huskies - Could be better
I hope the issues I am having is with the fact that the hospital hasn’t yet loaded the reports. Everything I try to look at in my file says”no component results “ “final report “.
I use to use the web page my chart before the Ottawa Hospital switch to epic and the information and results use to be complete.
Hope they get it together soon. This app is useless otherwise.
Robspierre_1789 - Terrible awful app
I have an account that is active, and can access it easily through my browser, yet this stupid app cannot. In fact I cannot even find my provider.
The application is badly designed, which makes me wonder how awful its security must be.
Use the browser.
timothy1965 - This app sucks
Can’t add anything or do anything. It shows my family dreams but she doesn’t have anything to do with my chart and yet the dr that does have something to do with my chart isn’t there. If it is set up for Ottawa hospitals then why doesn’t it show all past test results in the app. OR BETTER YET LET ME FIND THEM OR ADD SOMETHING TO THE APP.
Remedy Farm - Can’t print
The format of data on the app is very basic. Data doesn’t include all the clinical notes. There’s just the most basic cut and paste of only a small part of what was available in MyChart. Seems like just another small database with a GUI. Doesn’t seem patient or doctor centric. Not yet anyways. It only offers appt making option in bariatric dept (?) and I’m not a bariatric patient. I’m a Cancer etc patient.
Too bad tests done outside the hospital can’t be included so any trends they supposedly can track in the app are incomplete.
Rookie3512 - Needs more functionality
It is a good app to access my child’s medical records in Sick Kids hospital.. I would like to have option to tack pictures of documents and send to doctor via the app.
Canadianxstitcher - Cannot get past first page
I downloaded the app but cannot register. It asks for name & password but nothing I enter works because there was no registration option, just wanting to know who my health provider is. That is Alberta Health Services but my name & health care # do not work. Maybe this is only an app for Americans?
Does no one know how this app works?
I still cannot get past the asking for name & password. I have tried what is on my AHS card but that does not work No option given for registering.
gatoarbar - Disappointed
The Ottawa Hospital is not included. TOH've been using My Chart for a while and I still have to use the website version. Very disappointed.
iEvan 3.0 - Works in Canada
The chart I'm using is with AHS in Alberta. I talked to my GP to get access to the online version, then downloaded this app. While designed to work on an iPad, it's little more than an oversized phone app and doesn't make good use of the extra space. These guys could learn a lot from the Mail app. I could see past test results (which also reveals how poorly information is entered by doctors sometimes), but couldn't figure out how to see a trend graph as advertised in the screenshots — which is disappointing.
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