Donhessman - Nice features but the interface could use some work
Being able to communicate directly with my doctor through the app has been a game changer. Being able to see my medical records on the app is amazing!
Here are a couple of suggestions though. The messaging feature is a little clunky. Unless I access it from the records section of the app, it won’t let me reply to messages. Even worse, you have to start over each time on selecting your provider/facility, then your doctor. Can we please get the ability to just have that information saved and pre-populated when writing messages until we change it? Additionally, it would be really great to be able to share file attachments like images or PDFs.
Lastly, I love the feature where you can share Fitbit data with your doctor. Will we one day be able to also share Apple Health data? It would be great to able to give my doctor access to data from my Apple Watch.
TheWallaby - Nonfunctional app
Wasted 2 hours trying to set up this app the night before an appointment. Issue is I already had Healow installed in prep for a different appointment. Process went fairly smoothly to log into the portal the first time but that appointment is days away. I have an appointment tomorrow with another provider who unfortunately also requires Healow. App is already installed and NOTHING works to add a new account from the app (using iPhone 11)...finds provider but subsequent prompts just will not accept input. Bailed out and logged in from my newer laptop only to watch it reject every browser I tried (Chrome, IE, Edge) as “unsupported.” Ended up giving up and logging on using the browser app from my iPhone, bypasses the app entirely. At least the test didn’t reject the browser, but it’s really not optimized for the main bike screen. Due to COVID risk,I need these virtual visits. Guess if it doesn’t work tomorrow with my crazy workaround I’ll cancel my appointment and blame it on eClinicalWorks. I know I won’t be the first to do so. As an IT professional in healthcare, I hate seeing buggy apps like these because I know it will be a barrier to healthcare for some non technical or older people. Sad.
Update: assuming eCW took the backend down last evening with NO alert that maintenance was occurring. Monday am functions like linking an account mysteriously work. Wow. What a waste of an evening.
Real-Pro - Frustratingly bad design
Like so many things in the American health care system, this app is a sprawling poorly organized mess, needlessly difficult to navigate and ultimately-give-up frustrating. Your incoming messages are on the landing page but how do you get to the thread of received AND sent? Not from there! And not by clicking on Messages either. No, you have to stumble on My Records and discover them buried there for some reason. Want to renew a prescription? You can do it if you know the secret (as in completely unlabeled) button 5 clicks deep from the main menu. Need to tell the app which pharmacy to use? Hope it’s not CVS because you will have to manually search through the list of EVERY CVS in the US, randomly listed, screen by screen, until you find your needle in the haystack. And don’t bother seeking advice on how to do this more efficiently: searching Help for the word “pharmacy” yields exactly zero results. Why would anyone make these boneheaded basic usability decisions? This app is like punishment for actually trying to perform basic healthcare functions online, as if your provider were yelling at you, “just pick up the phone, for God’s sake!”
27thLetter - New to Dr Smart... app is an awesome 1st step
After the worst transition from a great physician for over 2 years , to what I would say was beyond INSULTING new estab appt w/a PA yesterday, that was time wasted. The PA 1st stating a well known ADD med “didn’t exist,”then she “can’t find my history w/ this rx that I’ve been on for 1.5yrs...ergo, not going to refill or even reduce milligram, if THAT were the true reason she denied to write for 1 refill of an rx taken daily. She refused an antibiotic for severe sinus infection, stating “insurance won’t cover “, yet I have filled it in past w/out a problem? I left after 2 hours, w/ no progress & no refills. An antidepressant & ADD med taken daily that I’ll be out of next week, leaving me lost.I changed immediately to a Dr linked with app, if they care for patients as well as app assists, I will rest easy. It seems they do, we shall see. I have a great feeling about the Drs I will be linked to. Thank you for a great app.
Teeblackley - Works but needs work
Though I installed this app a couple years ago, I haven’t needed to really use it until recently. How do I delete or even archive “we miss you” or “happy holidays” messages? Messages need the option to maintain their thread like in every other messaging app.
I like having a history of my lab and test results and have been able to rely on this feature and is what has kept me using it.
One of my main concerns is readability. The fonts are small, thin and lightweight which makes them difficult to read. I could rely more on the icons (appointments, records, etc) on the main screen if they’re easier to see (small, faint, and detailed). Ironically they are easier to see on the Help screen! The readability issue applies to every screen.
Sadly, I think this app must be one of the lower priced among the options for medical professionals. The version history reflects a lot of bug response, but the last enhancement was 8 months ago and the last update 2 years ago.
The in-app “report a problem” is non-functioning. I question whether the development team even follows reviews/suggestions for improvement or actively works to improve this app. It works, but comes in juuuust under the wire.
BallisticsGirl - Useless!
I use this app for my neurologist. Out of all the specialist I see, it’s one of the two most important! I haven’t been able to get an email response from my doctor’s office since 2017 via the app!
What you see on the app:
- Some of your records. -you cannot open your lab results, or anything like that though.
- Maybe half of your medications that you take from other doctors.
- Appointments (this feature I’ve never had trouble with).
- As I mentioned that it’s been two years since I’ve received an email from my doctors office via the app or even to my personal email... I can’t tell if the office is even getting the emails from the program, or if the new MAs are even aware of the program! (This makes me miss the people that left office.) Or to be honest if my doctor is even aware of the program!
My pharmacy gets notes from my doctor to give to me about seeing him immediately, yet his front desk balks at that notion, so when I try to contact my doctor via the app to let him know... there’s always radio silence.
Then to make things worse, you cannot reply to an email thread. It has to be a new email. Therefore, no one can keep track of vital information such as seizures or anything of the like!
I wish my office would switch to a more efficient program, or that Healow would fix their glitches for the sake of doctors and patients alike.
LoganRexLoveless - The best app, for the very best Doctor.
I’ve seen my doctor going on over 10 year. The problems I have were so huge that it would overwhelm most doctors, not this doctor. He saved my life and I’ll always be happy and respect him, not only him as as a person, but I’ll always trust and respect his treatment and medication plans. Not only has the treatment he has given me works l, but I’m no longer the sick and dying person that I was going to be. This app shows all the meds I’m on, it shows so many things that makes me feel like my doctor is always an app away. So thank you, Healow, for letting me write this to show just a little of how I feel about my doctor and this app. Thanks Again, Steven S.
MMMM1011 - Needs improvement.
I do like the app,but there are improvement that need to be made. For example one of the my most used feature is the messaging. Most of the time it’s easier than making a phone call however I can’t see the message until 2 hours after it was sent even if I check the app constantly. If my doctor sent me a message at 3 o’clock I won’t be in my inbox until 5 which is a frustrating inconvenience. It would also be helpful if I could get a notification when I get a message as well. The telahealth visit through the app is hit or miss and my doctor and I often have to do it another way. If the developers take one thing from this review to fix please fix the messaging lag.
Aprilpatt - Heading in right direction
This app has a lot of excellent features, and I especially appreciate the efficiency of communication it allows between me and my children’s pediatrician. I have been using this app for several years now, and the main thing I‘d ask you to improve is the messaging. Parents/patients need the ability to reply, and to also see the original sent message. It’s really frustrating to have to completely start over a message each time a response is needed, and to not even be able to refer back to the original/other follow-up messages. ... Other than that, the app’s features are really great. Love the access to all records, lab reports, health logs, visit summaries, etc. UX is intuitive and simple.
7arheel88 - Worthless
This app is a waste of time and effort. I can access my information by logging directly into the Healow website, but the app has no data. I can log into the app, but there is nothing there... no appointments, no lab results, no messages, nothing. I can see all of this information on the web so I know it should be there. Support has been unhelpful. They send emails apologizing and asking me for details about my problem. I tell them the problem over and over and over again. Their only answer is to uninstall and reinstall, which I have done 3 times. Still, the same problem of no data in the app. Last email, they want me to ask my doctor’s office to open a case with them. What? Are you kidding me? If you can’t solve this problem with one support ticket, how does a second support ticket solve anything. Don’t waste your time. The app does not work
Troyalee - Awesome app for those that live long distances from your Dr.
I have had pleasure of using the app since it’s inception. Just the ability to request prescription refills alone is Very accommodating. Having your clinical I.e, blood work results at you fingertip, doctors comments and suggestions on improving your healthy life imbalances. Doctor patient communication is enhanced allowing doctors to address patients current and possibly additional concerns or issues that he or she may get answers from dr on the portal. Access to : heath and prescription records, labs , schedule office visits, get referrals, etc... I live 4.5 hours away. Great time saving , informative app.. believe me not too many medical centers are progressive in their patient come first approach
MidCityJB - Poor interface
Dealing with medical appointments and test results can be stressful. The Healow app test results section looks like someone typed it on an old-school keyboard. Unless you are very familiar with medical terms, it is not intuitive. Other major providers in my city use the MyChart app where in contrast the user interface is a breeze to navigate and visually appealing test results which makes it easy to understand your results. i.e. easy to understand if there is reason to be concerned. The Healow app is slow to respond whether you are on Wi-Fi or the network. When you get notifications via email, the information isn’t in the message on the app. It often says “oops”. Sad that a wealthy institution like Tulane University in New Orleans would use such a poor application. When I expressed my frustration with navigation within the app, staff at the clinic laughed and said “no one uses that app, just email us.”
Zvi Aranoff - Good idea, poor execution
I have this app on my phone because it’s used by my daughter’s pediatricians office. In theory, I could see on it appointments, medical information, communicate with the pediatrician, etc. In reality, however, I find this app to be completely useless. Either the problem is with the app itself, or with how it’s linked to my doctor’s website. Either way, messages don’t open up, I don’t see appointments, I can get records, etc. Basically, it doesn’t do anything it purports to do. For example, I can see on the app that my doctor replied to me, but the messages don’t open up. Or they take so long to open, that I get frustrated and just log on directly to my doctor’s website and read it there. As a result, I don’t actually use this app. I check it once in a while, to see if anything changed after an update, but I end up resorting directly to the doctor’s website.
Deafie_b - Absolutely awesome
I like having this option to tell my doctor something that is on my mind that I might forget by the time I go for my appointment.
Sometimes it ends up looking like a chapter of a book, but it saves him time when I am there, bc he knows already and is prepared to take care of the problem. If I had not sent a message, I would be in the exam room longer, taking up some time that should be for another patient.
I did have a problem with not being able to send bc of commas, etc. after telling the receptionist at the office she gave me a phone number and I called, got it taken care of and now have no problem.
KS Flatlander - Excellent portability if you have more than one physician
I like having all my lab values available so I can just hand my phone to a new doctor to view any needed lab data directly. Text messaging directly with doctor’s nurse has given me fast direct access you would never match with phone calls. Appointments are easily verified by dates & times if you forget. In addition, appointment reminders can be sent to you as well. Medication records are continuously available for your convenience and easy to update by you and your physician. This is a concise, easy to use medical program everyone will appreciate.
Supernatural witch - Shocked how helpful it is!!
I’ve only used this for about 3 mths. I have a TON of scripts due to nerve damage, high blood pressure and now liver issues because of the long term medications that I need. I never remember when I’ve made my next app & I always lose the cards. This has everything in one place. Finally!!! Plus my doctor’s office is able to answer day to day questions, refill non-narcotic medication and I am able to find out about past visits all together. I have a lot of health issues so I find this VERY helpful. If you are the same or have an elderly parent/family member this will make life so easy. Only 4 ⭐️ because I haven’t figured it all out.
Aflette - Great app
I love Healow, I really do. It's a great app, but my only complaint is that when you're sending a message to your doctor/nurse or whoever, it doesn't allow you to use apostrophes. It says "special characters like ' are not allowed." Is there any way to fix this?? Because I type contractions more often than not without thinking and autocorrect fixes it too if you don't put it in, and separating out all the words or taking the apostrophes out is really annoying and takes more time than necessary. I know this is a minor thing but it's SUPER annoying.
But regardless of that it's still a great app that I would recommend to others.
The Mrs. Suttle - Not user friendly
For me the biggest and most frustrating issue in this app is it’s messaging feature. Besides the fact that you cannot use simple punctuation, like apostrophes, you also cannot reply to your doctors messages. You have to start a whole new message, there is no threading of conversation ability. With a special needs child we sometimes need to go back and forth about things. This helps avoid bringing him into the office where there are sick kids that could pass him germs. A simple cold has almost cost him his life in the past, as he cannot manage the mucus/congestion that comes with one.
Seeing records is difficult at best. Tests results come in, eventually. But not always in a timely manner.
Good luck with the app! I hope they make it better as it COULD be an invaluable resource. As of now, it’s just a pain.
StealthyKhajiit - Great concept but hard to use and sometimes dysfunctional
I rely on this app to communicate with my doctors quick and effectively and it’s really nice, although sometimes I won’t be able to read emails from my doctor, as it cuts them off and the message won’t expand. When that happens I have to try to copy it and paste it in my notes app to read it.
Also, when you try to compose a message and you back out of it, it completely deletes everything and you have to start over. A drafts option would be nice. I do really think that this app could become better with some work and it has potential, but for now I’ll deal with the bugs and irritable occurrences since I need the app lol
Tink 1966 - Referring Dr Brown
I was in need of a new Doctor ASAP and found this group of doctors. I had such nerves about having to find a new family doctor. I came across the
Houston Primary Care group and was extremely pleased with the staff in Byron.
I made an appointment and was seen that next day. I am so pleased with the staff that I’ve worked with. I was afraid to make the switch, but I am extremely impressed with Dr. Brown and his staff. I was made to feel right at home, like I had been with them for years. From the front desk to Henry in the back office. I would recommend this group and
Dr. John Brown to anyone who is looking to have a true Family Practice.
Mattl121212 - No Apple Health Intergration
Really think this app needs to interface with Apple Health. The nature of this app is a digital link to one’s medical providers. Why not connect with iOS’s central repository of health information? No better way to share health data measured outside the office with one’s doctor, and to push vitals from official medical appointments / tests back to Apple Health. IMO this needs to be integrated to be a great iOS app.
Less critical, but I would also challenge the dev team to find creative ways to encourage medical offices to use the full features of the Healow system; mainly the entering of vitals and test results into the system. My PC doctors office seems to only use Healow for appointments as of now, and I have a feeling others are doing the same. Suggestion above of sharing data with med office from Apple Health may encourage them to do the same on their end.
SmilingEyes222 - Notifications don’t work
When I’m writing messages back and forth to my doctor over a period of a couple days, it would be nice if the notification feature actually worked. When new messages from my doctor come in, I am not notified in any way unless the app is actually open on my phone and I am looking at it. If I am just using my phone as normal, I do not get any badge, banner, or sound notifications indicating that I have a new message waiting in the app. So really how is that helpful to those of us who use this app regularly with our doctors’ offices? It is really a waste of time to have to keep re-opening the app to check for messages from my doctor (which load very slowly) when I should just be able to receive those push notifications like any other app that I use on a regular basis. Please improve this!
Trying my best to be patient - Sad changes ...
So sad Dr . Lin is no longer w us , but even more sad is that he was very sick and fought hard to be in his clinic to care for all of us ( his patients ) every day ❣️It’s been quite sometime now and the new team is working very hard for all of us ...still it is such a mess !!! Getting prescriptions is nuts ... Dr . Madan and his team really have their hands full —- I am praying for each of them and surely this is gonna get better in every way ... really don’t wanna start at a new office !!! Bert and Ms Karen at the front desk r angels , they always make you feel welcomed and cared for !!! Please pray for Dr . Madan as he gets the kinks worked out ....I know he is trying so hard to accommodate everyone .
PwrTek - Lousy app
My doctor’s office adopted this app. I downloaded it and went through the process of checking in for an upcoming appointment. As part of the checking process, I was asked to verify my current medications. If there were additional medications, there is a place to list them. I noted the additional medications I was taking and clicked to go to the next step. I got a message that indicated I had apparently included a character that was not acceptable. Instead of highlighting what the software did not like and giving me a chance to correct it, the software just wiped out all my input. I reentered the info using only alphabetic and numeric characters and spaces and the app did the same thing. It again erased all the info I entered, again with no explanation as to what the app found to be offensive. In today’s world this is pure garbage programing.
Nicknamedddddddddd - Nice to have my information readily available
I feel bad for the person who can’t get it to work. Maybe it has something to do with area of the country???
Anyway, it works for me.
I have used many features. I can request an appointment or prescription refill. I can review my lab results. I can see upcoming appointments. That’s about all I need to do.
I have not needed to attach a file to send to my dr, so I can’t help the frustrated person with that. Hopefully, the app designers will correct that unfortunate dilemma, because sending info documents to doctor is a necessary and usual task.
TomThousand - Below Garbage, completely and utterly USELESS!
Will not correctly parse a password and let you login, even when you go to the website and reset it, even when you reset from the app, even when you say your prayers. No way to access mobile app, no way to get help, no way to do anything except waste time and become frustrated.
My cardiologist could document the change in my EKG (my blood pressure distinctly ‘rose’) after trying to make this piece of junk work and I have over 30 years in the computer science field.
Even if the Apple app rating system supported negative 64 bit ratings (that’s right, below zero stars), I still couldn’t rate this laughable excuse of software lowly enough. It’s a complete joke. Do NOT waste your time!! You have better things to do! Like use a pencil!
Billy Albornoz - App Review
This app is absolutely terrific because of the ways that it works and because of all that it has access to. They should really look into making sure that the company that created this kind of app always keeps up to date with the ways that the medical field in general works, so that therefore, no matter if anything at all changes within the industry itself, then all doctors, regardless of the part of the medical field that they’re in will always be able to be up to date with everything as far in advance as possible.
UNIXSV - Application seems to have never been tested
First and foremost how this application was allowed to be released when simple system testing of this application would show the many flaws it has. When the company says this is useable application on the iPad I would disagree. For one when initially logging in you cannot rotate the app so you can use a keyboard with it is as a normal event. It seems the company that produced this did not use the patients they were creating this for to help test it. Second when trying to make sure you can connect for a telemedicine visit there is no way to test, so you really can’t be sure if you will make your appointment. Third, were is the patient data, I sure can’t find mine? Medical practices should get their money back for all the help you get from this.
If everyone cared - App on my iPhone isn’t compatible with my Apple Watch?
I don’t know why the developer wouldn’t list the Apple Watch as a tracker option. Everyone downloading the app on here has an iPhone and I would imagine most also have the Apple Watch. I would like to track my health and share with the doctors but I don’t want to spend money for something else.
The message feature on here is a little frustrating, you can’t reply to your own messages which I’ve wanted to multiple times to clarify what I wrote. Would be really great if that was updated.
I also keep getting notifications of new messages in my inbox but there aren’t any there and when I click the notification it brings me to the home page of the app. Might just be a bug that will fixed in the next update.
SHARKY: > } - Kind of screwy
You can only refill prescriptions, get appointments ( sometimes)and test results that for most of us you can’t understand. As for one reviewer I read that “the staff doesn’t even know this app is out there” nether does the doctor,I showed him mine and he was surprised to see his name in there. And also now it won’t show my doctor or next appointment, I try to add the doctor again and it’s not easy ( that’s another problem adding your doctor)so now I have to call them to get my appointment. This app is screwy. Update : So I just found where they keep your appointments and it’s still not listed , and I have an appointment this month. Is this the only app that we can use or can you pick another?
Prcrlc - New Version Erased my Login Info
I like the program but it's only as good as its implementation by the medical practice. They determine what gets posted and the amount of detail.
I'm using different apps for different hospitals and doctors. It's frustrating that I can't share information between them. I often find that specialists forget to send results to my primary care doctor.
I'm not crazy about how email is implemented. I'd like to be able to send a message to my MDs assistant without having to type in a long subject line to made sure it's routed to the right person. I'd also like folders for messages.
Evster2012 - Can’t Update Contact Info
Evidently you can’t change your personal info (address, phone number) yourself, you can only change your email address. This wouldn’t be a big deal if you only have one doctor, but I have multiple doctors who all have my correct info, but try bothering all of them to figure out who hasn’t gone in and fixed it. So all of my doctors who use Healow end up getting it all wrong half the time. If I move or change my phone number, I should be able to do it in Healow, not from the bottom up bugging my doctors offices one by one. I’ll be dead before that’s ever accomplished. Otherwise I guess it works.
Julesagogo - Used to work great
EDIT at the moment it’s working, and fast, but when I left my phone on the results screen it stopped my phone from auto locking and was still on this screen hours later.
This app used to be super awesome but now it’s super lame. Most of the time when I open it, I cannot read the messages that the doctor sent me – the message section is blank. Or I cannot view old or new records that I know are there - a message tells me to please wait for them to load and then never loads. Their contact form is not mobile friendly and I’m not even sure they got the message that I sent them.
Josiah Sprague - Not reliable
I'd expect an app that people rely on for their health to have a higher standard of quality control and usability. I'd suggest that the team building this app invest time in increasing automated testing coverage, relax deadlines and pressure to release new features, and focus on paying off technical debt and refining usability and reliability of existing features for the next six months to a year. People use this app because their doctors ask them too, not because of shiny new features. To market this app to doctors, focus on the ease of use for patients to communicate with their doctors. At this point, I'd rather call my doctor than use this app. And I'm a tech savvy user. I doubt most of the older folks whose doctors use this app have the patience to make this app work for them.
YourNameHereX_________ - Useless Fecal Matter
Last week blood was drawn at Tidelands Waccamaw Family Medicine (Pawleys Island, SC) per Dr Schwartz. No Trace of this test is in the app.
Also, no matter what search I do within the app, the answer comes back with "No results", no matter how mundane the question (and believe me, I dumbed down the questions to the point that it was impossible not to return an answer). I find this app to be useless, and a complete waste of my time, as well as a HUGE waste of money for Tidelands Health. How about Tidelands not buying into crappy, useless apps, and lowering the price of healthcare?
Also, I can't believe someone gave this app 5-stars because they were happy with the office staff at a particular location. How can anyone leave a review for a piece of software that has ZERO to do with the app itself.
Anrzosk - Good for 1 kid only
This applies for both Website and App .. but at least I online. This is a work around ..
I have 4 kids that goto this practice . Unless I am missing some thing HUGE .. I can’t seem how to see my other kids . For online portal , I have to log out .. While on this App abs log out .. I still only get to the first child for the app. I can’t seem to add another . I did sign out .. then it said login in .. went to try to log in next kid .. it shows accounts with my one son .. I click not “xxxx” enter my 4 digit passcode and still only Option is for “xxxx” .. what am I missi or haven’t this been set up ( which is VERY. Much needed for families with more than one kid ?)
If this is intended for more than one practice maybe using this - This should be set up where instead of. Kids nance showing , it should show practice name .. after clicking on practice name .. show which patients for that practice ...
If this is just for the one practice .. then should be family account and then click for which dependent.- like in Labcorp portal .. check it out .. this is useless this way but he a lot of potential
XMidnightArrow - Lazy Customer Support
Got my name legally changed after a divorce, my doctors office changed everything on their end no problem. The Healow app customer support REFUSES to change my name in their system and claims that it’s a glitch and there’s simply “no way” to change my name once my account was set up. They also couldn’t create me a new account and link it to my doctors portal once my account had already been linked. I went back and forth with the guy for weeks, and all he was willing to do was close the support ticket marking it as “resolved”. People change their names ALL the time, so much so that it’s in the FAQs for most online accounts and such. I just simply cannot believe that it was impossible to resolve this issue, it was just laziness.
.,kobdsw - Vaporware
Not ready for prime time! Could not login, supposed password error (sorry I am on a Mac and have passwords saved in a keychain—the password is there). When I finally get logged in, the app says next step is to search for my doctor. I try to search. Message “can’t search now, come back later”!? So search is not working, so I page through pages and pages of doctor names, get to the right area. My docs name is NOT THERE. They say, well your doc is not on our system! YEAH she IS, and this is the app I am supposed to use for teledoc today. This app needs more work and some kind of support aside from filling out a form with no info about when you can get help. Ridiculous for a hospital application to be this kludgy.
SteveRPh - APP fails short
Using the portal on a PC has most of the items needed, However, the APP only allows send and receive mail but cannot show status that it was sent (no sent screen on the app)
Mail on the APP is General but does not designate physician in a multi practice setting.
IOS version on the iPhone and iPad does not allow rotation.
Both the APP and the portal shows all previous and current Rxs but does not differential between historical or current.
One of my physician change clinical service even though I can unlink the office I cannot delete from the APP. This might be confusing to a third party using my device at time of illness as the information on the unlinked physician is old and outdated and might result in a medical error.
Have contacted the developers in the past with suggestion of improvements and problems but they are not interested in improving the app based on end user only from the Medical staff prospective. I only use the PC version for most of my needs.
Jwstrum1 - No complaints as of yet!
I’m still somewhat new to the app, as I haven’t had too much need for its use. My health organization told me it would help simplify setting and viewing future appointments, view medical records from previous appointments, and even refill my medications, all from the same application! I’ve viewed my reports and the appointments feature seems accurate. We’ll see how it does next time I have to refill a prescription. That’ll tell me if it deserves the 5th star I think. Otherwise, works for what I need it for!
JohnGuerriere - App is clumsy and counter intuitive
I have used MyChart extensively for years with other providers and find it simple to use and extremely intuitive. MyChart feels like it was designed for the iOS device. This app is clunky and just seems like it’s trying to be forced into mobile experience.
Other things are annoying and indicate the developers are behind the curve, such as asking me if I wanna use touch ID when new devices use face ID. As the parent of a minor it’s really difficult to understand how I create an account for minor and how I access a managed account of a minor.
Suggestion would be just watch people use the app. From initial sign up all the way through.. Spend a day doing that document everything.
Fabislei7 - Non-functioning camera and mic during tele visit. Angry.
Non-functioning camera and mic during tele visit. I am Angry. This app is advertised as working on Apple IPads. I can not hold a cell phone, I drop or break them. My iPad is stationary. I installed this twice. This app violates the Americans with Disabilities act by supplying video and mic services only to services some mobility disabled persons can not use as I can not. My video and mic work with other apps and I have tele visits with other doctors. But my primary care used this app which performance I would never recommend. When I used the support help, the computer operated response ignored everything I reported and responded as if no concern was necessary. Poor app function. Violates the Federal and State Americans with Disabilities Act.
JoshogHTX - Unnecessary
I have four physicians that want me to use Healow. I don’t know if the doctors do not know how to interface with the app or if something is wrong with the app itself. I get tons of emails saying to check new visit summaries, etc, but there is only an updated visit in the schedule, no details or notes. And they show up sometimes after the visit. Why do I need to be reminded of a schedule from the past- it certainly doesn’t necessitate an email to tell me to log in for important information. I have no doubt that the app is capable of doing everything it says, but it is either too complicated for the doctors’ office to use or the doctors’ offices themselves don’t care about the app other than to avoid human contact in scheduling.
Sashasaver - Says to use browser with Java - which one?
So before a telemed call, I checked the requirements for the app. On the app it stated that “healow TeleVisits use cutting edgebrowser technology to deliver a great experience. Unfortunately,your device is currently unsupported. Please use a laptop or desktop to access your TeleVisits.”
Well, I have the latest version on Safari, Chrome, and even Firefox. What it is, is that it requires Java Runtime, which Safari/chrome/Firefox don’t use. So in fact, this app does NOT use the latest browsers, in fact, it is asking me to download a 32-bit browser! Useless app. No way to fix this issue, hopefully someone else can recommend another app and I’ll pass that along to the hospital administrators at my work!
Kjcec - Great App!!
It’s comforting to me to have this much access to my own personal medical information, something I’ve never had before, it’s nice to always have a list of my meds & the doses for other appointments at all times and I don’t have to remember to change the info every time there is a dose change being that it is done automatically. I always know when and where my appointments are and who they’re with. This is a must have app. Thank you Healow, what a fantastic idea!!
Elglad - Needs improvements
When you request a new refill I wish it would have a place where you could see the status of that request after you submit it. If you forget you submitted a request there’s no way to see what’s pending. The other thing that drives me crazy is the default pharmacy changes every time I submit a refill request.
The search pharmacy feature doesn’t work at all, you can’t filter results or even put in address.
This app does not appear to have had any improvements in several years. They just need to fix a few things and it would actually be a decent app but it seems like they have no interest in making any sorts of improvements.
Pewmayman - Features seem good, but the app is barely useable currently
The app currently is barely useable. Here is a list of the current issues I have seen (iPhone 10R, iPhone 10, iPad Pro, and iPhone SE all show same issues with differing user accounts:
1) Video is choppy.
2) Audio often freezes for seconds or tens of seconds at a time.
3) Uses battery like crazy. On an iPhone 10R, a 20 minute call will use 50% of the battery. If you have to be in the waiting room for a while, you better be able to plug in. Using a 10W charger (big iPad charger) on the call can barely keep up with the battery drain.
4) Can’t put app in background or the call terminates. This can make looking things up for the doctor quite a pain.
CratieMack - App works for me
This is a neat app that I wish all my doctors used. I have a list of my medications readily available. I can take notes on what to ask about or what he doctor tells me on each appointment made. It tracks my appointments and gives me test results at the click of a button. I don’t send messages through it and I haven’t explored the entire app, but for my simple record keeping purposes, I like it. It’s handy for other doctor visits or trips to the hospital too.
Omeomyky50 - Don't Delete Me Bro
At first I loved this app but after while the app wouldn't pull up or access my records. The app then updated for "bug fixes" and I had to register all over again....and so trying to log in has become a flipping nightmare. It won't allow me to log in, nor my credentials, and promptly tells me that the account I've attempted to access is not me!!!! That it is in use!!! No duh! For goodness sake, I just want to access my records. I'm deleting the app and will request paper records. I don't like non-functioning apps. Is it because in January of this year I've gotten a new iPhone 7+ I requested to change my password and received an email; password was successfully changed. I truly do not understand it!
DitzyMaggie - Horrible App and Leads to Harassment
I HATE this app. I first downloaded it while I was pregnant because my first OB used it. That OB was awful and I switched to another OB that doesn’t use this all. I only continue to have it because unfortunately, my child’s pediatrician uses it.
In the span of about 2 hours in one single day, I received an in app message, text message, email AND phone call from my former OB’s office telling me to schedule a visit. I felt so harassed and I know that it is because of this app because the wording was exactly the same in all the messages I got, which started with the in app message.
When I tried to delete my former OB from my account, I saw that I couldn’t because it was considered my “primary practice” since I started this app with them. I contacted customer service and I was instructed to uninstall and then reinstall the app. That fixed the issue but that is just so primitive. I shouldn’t have to delete everything and then start over again.
I feel like switching my child’s pediatrician because of how annoying this app is.
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The Y Factor
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