Delta Dental Mobile App App Reviews

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Will they ever fix this?. I downloaded this app about a month ago when my employer switched to delta dental insurance. The app did not work at all then and it still doesn’t. All it does tell me I am offline even when I am at home with WiFi in addition to a strong 5G cellular data signal. It’s inexcusable for a company this big to allow their app to remain completely broken for so long. Incredibly disappointed in how little they seem to care about their customer service tools.

Works fine. I already registered on the website then decided to download the app. Everything is present on the app and it works perfectly fine for me.

Works Now, Thanks. Update: The app works now, ********************** Go to the website, enter your state of coverage, just a FYI it might not be the state you live in. Back to the App, I had to register on the website ,the App won’t let me login. Developer I understand this is probably on their end but please fix this.

Ok plan. Our new dentist is out of network but Delta sent me a check for services they would pay an in network dentist. Only problem with the up is that it isn’t current. Needs to be up to date.

App Fail. Unable to register-first attempt ended in some kind of error. Second attempt (to register) stated user already exists. Then tried to log in using credentials entered in first attempt (the user that supposedly exists) - get wrong user name or password. Hey devs, have you actually tried to use this app outside of your development environment? Lots of others having same probs as me (per reviews). Don’t have time for nonsense-app deleted.

Works. Edit: Contacted Support and they were able to resolve my issues (though it took three weeks). I can now log in and see my insurance card and claims. App always says password incorrect using the same password that works on the Delta Dental of Washington’s website.

Simple but to the point. This app don’t have any junk like so many other apps, it has your member # the amount u have and what’s left if you’ve used any money for that year.. Good app

Very frustrating. The problem I ran into … the app takes you to a production address and then state all you login information is incorrect. The initial registration is through the member portal address. Either app you can not choose the address to open. At this point the app is useless compared to past experience where it worked ok.

Literally can’t register. The app is literally useless, it just takes you on a link to a website telling you to register your insurance account with your user name, I have my insurance card right in my hand and just like everyone else with this app having the same issue, I can’t register anything it says I’m putting in the wrong information when clearly I have the right info in my hand. How is this pathetic company in business.

Good enough. Got digital ID card. I was worried by the negative reviews, but it’s all people who have a low cost plan and are frustrated with their coverage. I got the app to add my ID card to my apple wallet. It did that within 30 seconds of downloading the app. I’m satisfied. 5/5

TERRIBLE!!!. When I login it says unable to retrieve account details and directs me to contact their customer service. Their customer service states they do not provide technical support for the Mobile App. Then what is the point of saying to contact customer service?!? I cannot access my insurance information to give to providers using the web browser on my phone. I don’t typically take my laptop with me to the dentist, but guess I’ll have to so I can access my insurance information that i pay for. I don’t think I will continue to use this insurance provider in the future as it’s a pain to access your information and they do not provide physical cards. Absolutely ridiculous!!! A poor excuse for an app and a company.

App seems to be working fine!. I see all these 1 star reviews and it had me worried! I still downloaded and used the app and it works extremely well, it seems any of the problems people were having in the past now seem nonexistent! Don’t let the reviews scare you, the app works perfectly fine!

Gutted Functionality from this New Version. This version is a downgrade from their previous app. We used to be able to track claims and view Estimate of Benefits (EOBs) and payments but they gutted those features from this “updated” version. I have a regular dentist so the need for the finder is mostly useless. If you’re dentist is out of network then the estimate or is also useless. All that remains is the ability to view your insurance card which I already added to my Apple wallet, so again useless. Please bring back the claims review functionality!

Useless. Though DD’s website says I should be able to log-in to the app with the same user ID & password as the website, I got an authentication error message just trying to log-in. I use an iPhone 12 and iOS 15.1.1. I subscribe to this insurance directly thru DD (not the health connector or an employer) so maybe that’s the problem, but that’s no excuse. I’m not even going to bother trying to sort it out because if it’s anything like the website, it’s functionality, ease-of-use and accuracy will be awful.

Not usable. The app I had signed me out and was labeled (retired). Uninstalled and reinstalled the new app from the App Store. New app doesn’t show current information, only showing a previous plan I had with my former employer. If I were to guess, this app release has zero testing stage before release. Seeing how many flaws are here just being on the app for 2 minutes, let’s hope there security measure have higher standards.

Terrible App No Benefit info at all. So what’s the point of this app anyway???? In previous years I was able to see benefits, coverage, if my spouse was still covered, track claims, etc. Got a claim letter in the mail that doesn’t look right so I go to my trusty Delta app and I’m told the app has been retired and I need to download the new version. Done! Open it and there is NO benefits info, no info about dependents and no info on my current claim!!! I try looking in the “more” section and an alert comes up that the info I am looking for “will be available in 2022…..um it’s January 2022 right now so why is this not available???? DO NOT waste your time even Spaniard if this app it is useless and now you will NOT have access to your delta info. Unacceptable! How are you supposed to manage your insurance this way. Additionally trying to post this review and every “nickname” I choose supposedly has been taken!!

Worst app ever?. I’ve never reviewed an app before, but I had to come here and let everyone know how disgustingly bad this app is. They retired their old app, so you have to download the new version. No problem, download the new version. Once you try to sign in after the slow load time and buggy screens, it’ll tell you it no longer remembers you. You try to recover your account, and then suddenly your account doesn’t exist anymore. You try to recover it various other ways, only to be continually redirected to websites that also don’t help. This app and company are absolutely terrible.

App Works Well Now!. Decided to write this review after seeing many negative posts. The app has been fixed in many areas and clearly most of the bugs in it before are gone. The app works well, and I had no issues during the login process. Federation to the provider sign in portal was perfect.

Added claims finally. The ability to look up claims has been added to the app. Thank you. That’s really the primary reason to have a dental insurance app. I tested it and it works, I’m able to see my most recent claims. Smile!

Doesn’t Work. I would give this app a negative rating if I could. I cannot even login. I literally made my account name and password through a web browser on my phone and the app states my password is incorrect. Useless. I also tried logging in and selecting “forgot password” as I switched jobs and need to switch things up and then I was just stuck in this never ending loop of trying to sign in. This is worthless.

Happy smile. I have used delta dental for the past 14 years. Yes, they reimburse you for dental procedures and I find the reimbursements rather fair. There is also an appeals process and a recoding requests that can be made. I find the model helpful for a family of four. I use my favorite dentist and Delta dental reimburses time for the dental work. Thanks

Seems better. I’m sure there’s substance to many of the frustrated reviews, it in my experience the app has worked flawlessly. It helped me find dentists to take care of an extraction and everything went smooth.

Developer fails to take responsibility. The shop is developed and controlled by the national Association. Nonetheless, mechanism to request assistance in the app refers you to your states local chapter. Those folks of course say sorry we can't help you with the app you have to talk to the national Association because it's under their control! If you contact the national associations support desk they refer you back to your local chapter! It's absurd. It has been working fine but then with the updated app unable to login can't get any help the date is submitted to reset the password isn't recognized it's a complete fail. What a joke. Should be zero stars

No access to Benefits and claims! What is this??. I tried to access the benefits and claims to dispute the charge at the dentist and this app doesnt provide that option. What kind of health/medical related app doesnt provide your benefits and claim? This is my first time ever giving 1 star and it doesnt even deserve it. I think a college computer science student can make better app than this. We need our money back from delta dental for useless and poor services!

What is Error 1015. Why does this app crash every time I sign in and proceed to give me the same error? I literally can’t do anything. This app has been out for 3+ years and it’s filled with bugs. How is this part of your business model? Seriously, if knew your application were this crappy I would have picked another insurance co. There’s no way y’all are efficient with an app like this proudly recommended on your website. Do better or delete the mobile app. This app is an utter failure. Whoever y’all are paying to run it clearly took the money and ran.

I’ll pay out of pocket at this point. I need to reset my password. The website was not sending me a link despite displaying a message that it had, and Delta was unable to help over the phone. This app is actually more dysfunctional than the website, displaying a blank box instead of my “challenge question”. Why has my coverage been terminated when my employment remains the same and HR didn’t change anything? We just don’t know! Look up the salary of the CEO of this parasitic rent-seeking entity and weep. Everyone behind this app, the website, and the company itself deserves a root canal.

Seems to work fine. Not sure about these other reviews, but I was able to log in fine, see my dental cards, claims, dentists, etc. nice and easy app. Don’t listen to all the bad reviews.

App doesn’t do anything. I can’t view any of my claims, the app “apologizes for the inconvenience “ when I try to view a claim, my benefits, my dependents, my deductibles.. literally anything. I can see my card and look at dentists, which are two things I don’t need. Pretty useless app, the old one was better, and that was pretty terrible too. It’s bad enough the insurance doesn’t cover anything and is a waste of money, the app could at least function how it should so I can keep track of my dental care costs.

Are there any developers at all?. Neither this app nor the website have been functioning for basically a year. Website won’t allow me to select a new dental office so I can’t get care, customer service doesn’t know what’s going on, and this app doesn’t provide any info on coverage details. What’s going on there? What’s the point of having a site or app at all if they don’t function? Insane.

New user. I would like to report that the back arrow is not working after selecting “view info” for my dentist. I have to close the app and sign in again to view another screen. I am using iOS 15.7.3 on an iPhone 7 plus. The app is up to date because I just installed it. I was easily able to register, sign in, choose biometric login and add our dentists.

Simple design, but very utilitarian. So the first time I tried signing in, it gave an error. But after that literally everything in the app worked so well. I’m actually shocked at the reviews. This app is so simple and easy to use, yet powerful. I’m gonna give the devs credit where it’s due. Of course if my experience changes so will my review. But right now I’m actually very impressed by the app.

The worst. This app is literal trash. It was not ready for beta testing let alone release. They retired their old app before this one was even close to ready. They have not correctly coded their phone number links to actively make calls with the click, so that is useless. The app is not taking the old login and won’t let you register when you try that way. The old app was minimal, but worked just fine. This app is less than minimal and has a bunch of obvious errors upon release.

Needed to level this out a bit…. It’s dental insurance. It’s is what it is and nothing more. The app is designed to help make transactions easier and providing coverage details. It is nice having digital copies of insurance cards as well. The app does that and I’m very satisfied with the app. This is only my opinion. There are many coverage options to pick from. It’s up to the patient to read what is covered and what is not and pick the plan that best fits them 🤷🏽

No access to coverage and claims. It’s a bad idea to release an app in a hurry when it’s absolutely useless for the customers. Says the features for checking claims and coverage will be available in 2022. I think those two make up the most important feature in the app. Patients use an insurance app to check the coverage, claims and provide an ID. The ID kinda works by adding to the Wallet but doesn’t display member ID or group ID. I added my preferred dentist via the webpage but that doesn’t reflect in the mobile app.

Less than worthless. I tried logging in, it gives an error and shows a button that says "contact support". When I press it, it just goes back to the login screen. I'm convinced that the app and website are deliberately bad so that people can't actually use the insurance. The development team should feel bad. Maybe get a job where you don't have to worry about users at all.

Why No Dependent Info?. This is not the forum to complain about your insurance - rating is supposed to be for the app itself. That being said, what a strange and obvious oversight not to include dependent data? App pretty much only provides easy access to your info, and that’s fine… but only works for the employee? Can’t add dependents or see their claim info, etc. That makes no sense.

Waste of time. There should be a no star option. The App does nothing but waste time. It asks you to register, then after you enter your private information, it sends you to a website where you have to re-enter the same information again. After that, you get a verifying email where the you click on a link that takes you to a sign-in page, which does not recognize you and asks you to start all over again. Such an annoying app, and very disappointing for a big company to put it out there. It also erodes my trust as I have entered my private information twice, wasted my time, and end up with nothing.

Never again. Never for individual plan purchase (EPO) 10 times expansive and work with low dentists, they play to make mistake to take your money to pay insurance and dentist at the same time. This broking Dental insurance create to kill your finance, time and your teeth. These are not coincident, I experience not just one but three difference places. This is such a USA insurance broken system that need to be fix ASAP. ** Let report to report about fraudulent to state of department of insurance and Federal Consumer Financial Protection Bureau.

Useless. Apparently the app is different from the Delta Dental website. I created a new user and password on the Delta Dental website, and I was able to login and see my benefits. When I tried to login on the app it says it’s an incorrect ID and password. I triple checked to make sure that I was using the same ones. I even logged out of website and logged back in to make sure I was using correct credentials. It would not log me in. I will just use the website instead.

Futile. I have been trying to get the phone app to work for over 2 months now. I can log into the web portal just fine on my laptop, but apparently (per their tech support) the phone app uses a separate database that can’t talk to the one associated with the web portal. I’ve played the phone tag game talking to both sides, but all they can do is finger point and blame each other. With today’s technology you would think Delta Dental could figure this out and do it with ONE database. I’d hate to think if airlines ran their business this way. Best of luck, but your time will likely be better spent doing something more meaningful like watching paint dry.

Not too bad. It would seem that either they fixed a lot in this app, or many reviewers don't have much experience with mobile apps- its not anywhere near as bad as a lot of the reviews would lead you to believe. I managed to get everything done that I needed to on the app, right down to finding a dentist with good ratings close to my home. 3-1/2 stars

Useles without My Claims/My Coverage. Imagine you’re using an app to see how much money you have in the bank. Then the bank makes you download a new app, and this new app has no such function. How do you know how much money you have? This app is truly pointless to me and I’m forced to use it because they retired the other one. I would like to know whose idea it was to force this version upon users without full functionality. Also please keep in mind that the plan to ‘return these features in 2022’ is both: A. Not a promise and B. Incredibly vague. December 2022 is a year away.

Complete waste of time!. Delta dental has made zero improvements to a horrible app, and customer service suggests members use the app when called, go to the app for what?! Still the app says that my information is wrong or that there is no internet connection. This app is non-functioning, there are way too many members that have this issue with the app. And getting paperwork and claim details through customer service is not much easier.

REGISTER button Doesn’t work at all. Input in information to register and press Register and the app goes into the netherworld. 35 years of IT. Possibly worst app I have seen. First I installed Delta Dental Mobile App and tried. Nope. Deleted it. Installed Delta Dental Mobile and tried. It has instructions to delete it and install the other . Neither works. Care about our teeth but not our sanity. You MUST register for the online account via website in order to sign in on the app. Once you finally get on the app, surprisingly no way to see benefit summary. And when you switch to another app(e.g. app store to update a review?) and go back after mere seconds, the app has challenges with what little it does. The screens have trouble coming back up and when they do they disappear. Same happens after trying to get a cost estimate without having exited app. Only way to get then to stay showing is close app, reopen and not switch apps. Using IOS 14.8 on Iphone 12. Developers need much better QA vetting this before release.

Worthless. If it allowed a zero star review then that’s more fitting for this app than one star. This app is absolutely worthless. I don’t understand why they would even develop an app that doesn’t work. I can’t login to my account it keeps telling me account not found even though I am able to log in via the website just fine. I tried registering but it just brings me to the website and asking me to login with no further prompts to continue. I just wanted a easy way to access my ID card and claim information. Don’t waste your time you’re better off just opening a browser on your phone and logging in that way.

Worst app ever. I'm not sure what the purpose of this app is for. I registered my account and was able to log in the first time. After browsing it for a little while, I realized it provides absolutely no value. I wanted to give it another chance, so tried to log in, but am getting an error message stating it's the wrong password. I tried to reset it a couple of times with no luck. Bottom line: useless app.

Where’s the information. I don’t like this version. You can’t see anything as you could with the previous. Nothing pops up for the exception of my name and employee and what type of plan I have. The summary doesn’t open and cannot see any information for what is left on my usage. This is just terrible. I’m deleting this app and will just call for any information I need. Not sure who came up with this version but please go back to the drawing board. This is not it.

New app works now. I was on a “retired” version of this app and it was literally unusable. The old app wouldn’t let me sign-in most of the time and when it did, I got no functionality. I found this new version of the app when I noticed my old delta dental app literally said “retired” on it. Downloaded this new one and so far it’s working. Shows me all the info I was looking for and it lets me sign in normally.

Installed 1.12 and had no issues. After reading the detailed comments posted and the details of v. 1.12, I cautiously installed the app (onto my old SE). I successfully logged in to my existing account, had my member card emailed to myself and linked my dentist’s information. No issues encountered. I conservatively entered a “3” to not skew the data up, but hopefully the issues others reported may have been resolved.

Complete Waste of Time-Go to Website. The older app worked better than the upgrade that I am forced to use. Which cannot be used at all. My information did not get updated, and to get help via Contact on the app? Leads you to nowhere which means, you guessed it, no contact, no help! Someone else stated this deserved a no star rating. I would give it a negative star rating. Who is checking the work before rolling this monstrosity out to the public?

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Doesn’t work. During registration entered my info EXACTLY as on my card, app locked me out after 3 tries—useless! Will be deleting this app. Also, terrible when filling out the form, doesn’t bring up numeric keypad when asks you for a number. Doesn’t bring up my name in hints even though it’s asking for my name. Bad user experience all together!

Works but….. It worked for me but it’s still is under construction as there’s not much going on besides it shows your ID member number card and searches for local dentists but at least it is more then the rest of the people trying to log or connect.

Frustrating user experience. Also, the app name shouldn’t have Mobile App in the title. We know it’s a mobile app because we’re using it on iOS. The name appears in the App Library with obnoxious spaces as “Delta Dental Mobile App” and because of the long name, on the Home Screen it appears as “Delta Dental…”

Cannot view available funds. Anytime someone uses insurance of any kind, we want to know how much it will cost us. So, the app should have a display that shows how much money is left in our annual pool of funds. This is one of the most basic pieces of information needed by the user and it cannot be found on the app.

Can’t log on. Loaded app on both my phone and my wife’s phone. No luck on logging either of us on. I notice others having similar problem. Any chance that might be fixed? Or should I give up and remove the app?

Dependent list. I assume this app is still in development? I receive an error message the “my saved dependent “ will be available in 2022, along with “my coverage “. The location to find doctor near location seemed to work appropriately along with add to my favorites . Will await further development to fully review

App is terrible, website works just fine. I thought it was just me but clearly everyone has the same issue with being able to log in on the website but the app tells me my password is incorrect after changing. I’m just hoping to get a reply from the developers to see if they can help me too 🤷🏾‍♂️

Won’t allow change of Plan after initial sign in. This app won’t allow me to change the policy I have in-app from my old one to my current one. The website thankfully allows me to do so, but not the app. Irritating, as I can’t print a new ID card without using the wrong information, that’s in the app, as it’s impossible to update the information the app contains. Please fix!

Version 1.5 works fine for me…. …had to register thru Safari on my MacBook first, downloaded the iPhone App and found it worked just fine with my User name and Password…love that handles Touch-ID too.

Garbage!. I can’t even login to the app and I’ve checked my login information multiple times and I’m able to login on the website so the info being imputed into the app is 100% correct. Please fix and I will redo this review until then I stand with less than one star if able to do so!

So annoying. This app is useless! I’m not sure why Delta Dental makes everything more difficult then it needs to be. There is no point to an app that constantly crashes or doesn’t recognize data input. The only reason we stay with Delta is we like our dentist and she accepts Delta.

Going backwards. The app opens and show your card information, that’s it. No “My Claims”, no “My Benefits”. Why release a version of the app that have less features than the retired one? I don’t understand why push something out that is not equal or better than the old app.

What’s the purpose?. I mean, a digital card is all it’s good for. I looks like it has a find a dentist feature and a cost estimate feature, but I already have a dentist, same one for 20 years. It does not have my dependents listed and says “feature coming 2022”. Also, my only reason to use this app was to view claims and payouts, to know they are happening and how much. THERE ARE NO CLAIMS….. seriously?

Terrible!. Probably the worst app I’ve ever used. I was able to login once. I have changed my password and now I can only login to the main website. The app just hangs on the “Have we met screen”. For a company that services so many, you would think they would have a decent app. I would give it zero stars if I could.

HORRIBLE and USELESS App!!. The one I used that worked really well was retired and I was asked to download the new one, so I did…Done. Tried to login with my password and no luck, tried it 2 times then did the forgot password, but that was USELESS as it took me to the website then loged in via the website with the same password I did on the App, and it worked….WTH, don’t publish an app that’s not tested and poorly developed.

Worse than no app. Every time I try and log in, it says “We could not retrieve your account - contact customer support”. All this app does is make you phone customer support. They could have made it less frustrating if it was just a picture of the customer support phone no.

Waste of time.. Could not register an account on this app. Wasted 45 minutes attempting to get this app to work. I managed to register on Delta Dental’s portal and printed out a Dental Dental card. This card is oversized and will not fit in a wallet credit card slot. I know Dental Dental is trying to pinch pennies but having a non-working app and wasting customers’ time printing out inferior cards that do not fit in a wallet is very pathetic customer service.

Still cannot get past login process. Another year has passed and still cannot get past login process. Immediately get an authentication error of sorts and then get stuck in a loop of trying to log in. Have uninstalled and reinstalled over and over. Never works. I’m not sure if I’ve EVER been able to actually use this app.

Does what I need!. I was able to search for my provider, download my card and see all necessary info.

Doesn’t work!. What’s the point of this app?? Contacted tech support told me by a few days issue should be resolved. Well it’s been weeks now and still Doesn’t work! Can’t log in to the app keeps saying error authentication error! But I can log in online perfectly fine signed up for dental and emails state r download app. FOR WHAT!? It doesn’t work! Complete waste of time!

Huge downgrade. Delta dental retired an effective app that I used for many years. This “new”one does not show claims which is the only reason I use the app. Huge disappointment. Delta Dental - you can do better. You should have had this app fully baked before retiring the old app. Customers expect an upgrade when you make us download a new app, not a downgrade.

Works. The app works and shows all the information I need. Not sure why the review are bad.

Who is the Product Owner for logon/registration on this terrible app?. This is an atrocious app. Every time I attempt to login, it does not recognize my password, it walks me through verification, identifies me as a member, has me “successfully” reset my password, the. When takes me to login screen, the password is not recognized. Seriously, the entire Product Management team of this app should be fired.

App Doesn’t Work. Period.. Can’t log in at all - it seems like every user who has this app has the same problem - and the app developer responds to all issues with a link to the Contact Us form. How about you fix the app instead of telling all these people to contact you?

Application doesn’t work. I have no issues using the plan I had two extractions and yes I had to pay to the specialist but I guess it is the norm when you have a dental plan. My concern is the app use to work fine a year ago and now it keeps crashing. Can some one check this out?

Worthless App. I agree with other reviewers who point out the reduced functionality. You can’t view or submit claims. This app is nothing more than a digital member card. Worthless. If you plan to bring back claims functionality in 2022, you shouldn’t have launched the app in the first place. Quit bringing incomplete products to market.

Useless. I called customer service and confirmed you can’t make payments in the app. You need to either call them and give them your payment info over the phone or visit a special website to pay. Sounds sketchy to me too, but this is what their customer service department told me.

Not able to access anything helpful. I was just trying to check a claim and all that can be done is find a dentist and add people to the account or send my dental insurance information. Not able to see any claims or access benefit information. Is this getting worked on? I could access this information on the previous app before it was retired.

doesn’t do anything, except crash. It doesn’t show your coverage, claims or statements. When you try to search for a provider the screen goes blank and crashes so you have to force quit the app. The only thing that works is you can see your ID card, so I give it 1 star instead of 0 stars.

The app is impossible to use. I have no issue with delta dental- they’ve been great. But the app never works — even after I called and they said to register at the deltadentalaz website— which I did. I finally just deleted the app because it’s much easier to call and get info on my plan. Very frustrating. Not user friendly at all.

Bad Version of Previous App. This is not a better version of the previous version. I get an email that my EOB is ready to see but it won’t open in the new app. Now I know nothing about my deductibles, explanation of benefits or coverage. And the last app is retired so you cannot get any info from it either. If I could have given the zero stars I would. It is a totally useless tool.

App in need of development. This app doesn’t come anywhere close to meeting my expectations. The app developer needs to put more effort into adding functionality to the app. Everything I can do online should be possible with the app - make it so. If it’s not fixed people will simply switch insurance providers.

Can’t log in. There’s a bug in this app. Can’t log in, it has me log in with Face ID, then ask me if I want to enable biometrics I click confirm and it gives me the check mark after Face ID but then prompts me to the same question about enabling biometrics. If I hit the other option of cancel it takes me back to sign in again 😡🤬I’m stuck on the loop

So far so good. Low cost dental insurance but they pay also for part of my procedures? Excellent! Unfortunately, here in the US health is not free so to find an insurance that pays for part of the procedures is a blessing.

App doesn’t work, website does. App redirects to a website to sign up. After signup the website works fine, but the app does not even let me log on (wrong credentials) when I can use the same credentials to log onto the website with no problems. Not sure how they screwed that up.

Dumb and Stupid. This ridiculous app won’t let me sign in. Continues to say wrong password or user name. I’ve used the same user name and password, but it won’t let me sign in. I try to change the password, but it won’t allow me to. This is thee most ridiculous app ever!!! I’m just gonna start back getting paper statements.

Does not work. This app doesn’t work… at all. You cannot sign in to the app even though I already have an account online. I thought, okay, I’ll try and register for a new one. Nope. Doesn’t work either. Really disappointed. It’s 2022 and this is some of the most rudimentary functionality. Please make this a priority to fix.

Zero stars. I can’t log in. The app does not connect to the online database. I have no trouble logging in on a web browser version. However, when I enter my credentials into the app I just get an error message saying it cannot validate my request. It needs some serious fixing. I would give it zero stars if I could.

This is a beta at best. This app essentially just displays your insurance card. It has no other useful functionality at this time. None. Use the website for any “real” task. The previous app was highly functional and useful. This app is about 12-24 months of development from coming anywhere near that level.

Doesn’t work. Can’t even log in to my account with this app. It insists my password is incorrect when it is not. I reset my password online three times for nothing. I can log into the website just fine. This app is a waste of space and I pity the poor underpaid developers who made this brick.

Incorrect Info on Mobile Card. Realistically, my only need for this app is to have a copy of my dental card stored in apple wallet. This functionality exists, but the number shown on the card is incorrect (shows my employee ID, not my enrollee ID). If this is fixed, I’d be fully satisfied with this app.

Useless App. What is the point in this app? There is nothing useful or beneficial with this app. There is a virtual ID card with my name but the ID number is blank. I have a provider assigned but that information does not sync with the app (I would have to search again and add it as a "favorite" or "preferred" provider. I can not view any benefit's or insurance information. This app is a waste of time and money in development.

Yikes , a useless trash heap of an app. I know insurers are slow and late to the modernization party , but delta dental is a digital disaster . Their website is barely functional and this app really does nothing at all that’s useful .. which I guess should be of no surprise since the website is so barren . Delta dental needs to dig themselves out of the dark ages .. this is an embarrassment.

ok app but bottom of barrel insurance. the app is alright but limited usefulness, you can check claims and look for dentists but there’s nothing related to billing which is too bad since they seem incapable of sending bills by mail or email or even texting bill reminders despite my selecting the paperless option. i only get late payment warnings in the mail which i discovered when my autopay credit card expired and they didn’t notify me of that. its like they only just discovered the internet and mobile phones and the post office.

App required to view both member ID and group ID in mobile. Fix yo website. I had to download your stupid app to view all the information in my insurance card. There should be a way to view the insurance card on the website without an app which is likely just a web wrapper anyway

Don’t bother. App hasn’t worked right since 2022. It won’t let me add my daughter even though I can see her when I login through the website. You can’t view EOB’s from the app either so you’re still required to login to the website.

App not working since update. Can still log in PC. Recent mobile app update not recognizing credentials. Updated password as requested. Stayes I’m registered, but not recognizing my info. Still no match in app. Frustrating. Back to membership card and desktop for info. Unable to unlock the world of the new app version.

“Updated” app?. I got a message to update the app and that new info would be available via the new app, such as statements. I downloaded the new app and there’s only ‘find a dentist’ and ‘cost estimator’. Well, you CAN change your password, so there’s that. I had to sign in through the website to see statements.

So bad, will change insurance. This app is so bad that I’m considering finding a new insurance provider. The fact that they required me to delete the app and download a different app is quite a red flag - why not just update the existing app, that’s what updates are for! And now the new app has even less features - no coverage details? What is this app even for anymore?

Can’t even log in. I registered on my computer and only downloaded the app so I could get my insurance card and save it to my Apple Wallet. I input the same exact User login data that I registered with, and consistently tells me it’s wrong. I then logged in via computer and worked just fine. Garbage.