BioLife Plasma Services App Reviews

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Why?. Why on earth do I have to keep logging in manually now? They could’ve at least made it so that it would save your email so that you don’t have to type it in every single time. What’s more, periodically, I guess the app decides your password is no longer valid? I’ll use the same password and email for a while, then have to do a password reset to make anything work until the app again later decides that password is no longer valid. Also, “you can’t re-use the same password” means I have to keep coming up with new passwords all the time, which is really annoying. Why is this app so bad?

Appointments. The appointment calendar was better the old way. At least it was on my iPhone. If I make say 5 appointments, I can’t see where I made them if I come back into the app unless I click on the date again one at a time. Being able to see the whole month to schedule your appointment was much nicer. In the end it doesn’t really matter because the line to get tested is usually a half hour, then you wait in another line a half hour to get a chair, then you wait again for them to catch up and stick a needle in you. My scheduled last appointment took 2 hours to complete. I only need 45 minutes to give plasma so the rest is all waiting. Why even have an appointment? Must be like the airlines and overbook seats. This was in the Onalaska Wisconsin location. Now that I have completed my promotional coupon, I am done. I would consider going more but wait time is just terrible.

Potential donor. Never again will I put myself through the stress of trying to donate at this place. Twice now I have been there trying to donate and both times were a complete waste of time. The first time, my blood pressure was a bit high, so I got on BP med and returned over a month later and it was fine. This time I was turned away for slight psoriasis on my elbows, which was there before, and is a thing I’ve had for 45 yrs. I have worked in the medical field for 40+ years, including surgery, and never had an issue. I have donated blood and plasma my entire adult life as I’m O negative. I will gladly return to my previous labs as I was treated with much more respect. Most of your equipment wouldn’t work and your nurse was awful!! Worst experience I’ve been through in a long time!

App does what it’s supposed to. My only wish is that you could reschedule your appointment to another BioLife location without having to cancel then quickly check if they are any availabilities. Right now you can only reschedule your time from the same location even if there is another BioLife in your area.

Can’t log in. I haven’t been able to log into my account for days. I’ve reached out to the website directly, and the Facebook page with no response. Today there was an ‘update’ on the app. I deleted it and downloaded it again with the issue still happening on the app and website. I donated for the first time last week and had an appointment this past weekend scheduled. I needed to reschedule it, couldn’t log on, opted to cancel through the text reminder and it said in response it couldn’t find my appointment. The system has been so messed up I didn’t want to take the chance payment would not work because I’ve seen complaints about payouts before. I am trying to complete the $1000 sign on bonus but they are making it literally impossible as I still can’t schedule and have continually been met with an error message with [4]. The least they could do is extend the bonus timeframe because of this ongoing issue.

Trash promotions. I used to get promotions for $500 when returning to donate over the course of 6 donations. Now they’ve been trying to get me to come back for $340 over 6 donations. I barely felt it was worth the hassle of changing how I eat and drink to get the $500 but now you won’t even send me that offer anymore. If you keep donating without and offer their greedy guts will pump you dry for the equivalent of some trash they found on the sidewalk as payment. That’s how low they pay people. I can’t tell you how many times I’ve donated and seen my hands be dry and cracked afterward not to mention I used to donate up to 640ML and now they are taking 890 from me but want to pay me so much less???? Go f*#£ yourselves….

This is a scam!!!!!. They advertise all over about Donor900 promo to trick you into downloading this and signing up waste of time. When you type that promo in it just says not available. And calling their location is zero help as the people there have no idea what’s going on. Lady literally told me she doesn’t know anything about the promotions and to go online and read to try and answer my questions. It’s been over 6 years since I’ve been to this joke. And back then it was exactly the same. They offered a bonus for so many donations your first month, only my 3 rd of 8 visits i was paid but not credited the donation towards the bonus because the incompetent nurse kept sticking me until they were not allowed anymore because of collapsing my vein. On top of that when i asked for a different nurse After being stuck 5 times they were extremely rude to me for asking that. The only reason i even entertained the notion of going back to this incompetent disaster was the 900 in a month which turned out to be a lie. I hope this review helps anyone thinking of wasting time signing up like i did.

Tech People are terrible. I started donating with BioLife almost 5 years ago. I left 2 years ago and went to another company for the sole purpose of their app always having issues. In the two years I donated for the different company, never had an issue. Out of driving convenience, I decided to come back to BioLife. I did my physical today and cannot schedule another appointment because their app is down….. AGAIN!!! Clearly the company is not going to invest in half decent tech people. Save yourself the headaches and frustrations and go with another company if there’s one available in your area.

Poor execution. I don’t understand how such a large organization can get an app so wrong. Continuously glitchy, crashes all the time, and It will let you make appointments when you can’t actually donate. I recently had a person call me to tell me that They had to cancel my appointment the next day because for some reason the app scheduled me for a physical when I already had my physical for the year. Why would this even be allowed? Fix the glitches. The center refused to allow me to schedule an appointment, so I am out a donation and bonus….

Won’t let me register or log in. I’m a new donor, I just did a walking to give plasma. I went on the site to register with the email I provided the center and it won’t complete the process it just gives me error msg over and over again. I used a different email with my donor information and it allowed me to register but it starts the whole process I just went through at the center. So I logged out and tried to log back in with the second email I used to start registration and now it said that this email isn’t in the system either. So now it doesn’t recognize both emails, won’t let me get past login or registration to make my follow up appt #2. Now what? I walked in to the center the first time because it would get past registration on the website or app.

Not worth all the time. Aside from the app being difficult to navigate, the organization itself is highly unorganized. For being so desperate for people to donate, you would think they would make enrolling a much smoother process. Not to mention they seem to have difficulty staffing facilities. My husband and I spent half a day for our initial appointments only to find that neither of us qualified until AFTER finally seeing the nurse for the physical. He didn’t because he had stents and I didn’t because I have OSA. They said they would need my provider to fill out a form and then fax it back to them. Meanwhile my phone is being blown up with texts and multiple emails asking me to donate yet I can’t even get past the screening process. Literally the only way to bypass all the red tape is to lie ,which ,based on the people that were there donating, was obvious. I would love to help by donating but not for a company that seems to disregard how much of your time they consume for little reimbursement.

Watch out and screenshot. Been going for a few months. Made some money for a nice vacation. Thing is with the coupons you get and the promos you have to screenshot your data. I went in today and was supposed to get a frequency bonus and it disappeared off my screen. Lost 40 bucks, will have to discuss this with them. So now I know, always screenshot your promos and deals. Things disappear for no reason. Might wind up finding a new place to donate to if this keeps happening

Reviews are about the APP, not the process or place. The reviews on the App Store are for the APP, not about donating or employees. Personally, I have not struggled with the app. There have been glitches on occasion, but when isn’t there glitches with anything electronic or web based? Since day 1 (over 2.5 years ago) I have always been able to make my appts, cancel or reschedule my appts, see my balance on my card, see my history for purchases and donation appts. Any complaints I have are about the process or promotions. I will file those on their website where the actual people who work for Biolife will see them…not the APP developers.

New App is garbage. For whatever reason, BioLife decided to update or upgrade their app. I now have the following issues: It doesn’t connect quickly, It logs me out every single time I navigate out of the app (even for a split second), and it doesn’t allow me to schedule appointments further than a week in advance which has caused me to miss appointment days when I drive to the center only to realize that I forgot to schedule an appointment. The app is frustrating as heck. Hopefully they will make some major bug fixes and right this ship.

Less glitchy, but doesn’t save login info!. I was actually happy to see an update to the old glitchy app due to all the issues I’d had with it (crashing, couldn’t add to calendar, slow, wouldn’t load card balance, etc.). Overall the app works much more smoothly and consistently with one big flaw: it doesn’t save your login info! You now have to type in your entire email address and password (I know, first world problems) which is frustrating if I’m going back and forth between the BioLife app and say, my calendar. I had hoped this most recent update fixed this but it didn’t, and it seems I’m not the only one. Please bring back this one redeeming feature of the old app!

App not working after update. I’ve been using this app for almost a year and after this last update, I’ve only had issues. My balance is not loading at all and I can’t see my transaction history anymore. Then when I tried making an appointment it keeps saying the servers are backed up and to again in a few minutes. But it’s been saying that for hours already so now how am I supposed to make my future appointments?

App is Great, Company Great. Had nothing but positive experience in picking up some extra cash donating plasma. They have been awesome. First donation didn’t eat before hand, only ended up giving half what would normally be required before getting sweaty. I barely noticed, they did. Came over, stopped early, checked everything out, still paid fully, was shocked. Next time back more hydrated and ate and had no problems since. Only on 5th donation. Scheduling is easy, sanitation good, and app works great for scheduling. I’m a fan.

The latest update is HORRIBLE!. The app worked fine before the latest update. Now it doesn’t work at all! Also, the location in schertz Texas NEVER answers the phone. It’s ridiculous. It rings and rings then you’re routed to voicemail. Don’t bother leaving a message because you will NOT get a call back. The payouts should be more consistent and equal. I live out of town and if the first donation of the week is only $20 that doesn’t even pay for my gas to get there to donate. So that alone will keep me from donating even one time a week, much less twice. I have complained about the pay structure through several surveys but it hasn’t done any good.

You have to sign in EVERY TIME!!. So the biggest problem with the old app was you kept having to sign out and sign back in as “current donor” every time. When they came out with the new app I was like, ahh yes finally they fixed it. Then I discovered no they didn’t. Even worse at least the old one knew who I was and I just had to have it scan my face. Now I have to enter my email and password every time! What was this update for? If it was to make the font so small so that people with bad eyes can’t read it you mission accomplished! I see what they were going for a sleeker cleaner design but all you’ve done is make it look sterile and complicated like an old windows operating system written in Linux. It’s such a simple app how can you get this wrong?? Who are you paying to make this for you cause you’re paying the wrong people, and most likely paying waaaayyyy too much. Especially for the work they are doing cause they are failing terribly.

Boarderline useless. I am a new donor. I’ve gone three times. The app interface is fine and it responds well. However, the only thing I can do with relative ease is schedule an appointment. I’ve been registered for over three weeks and it still does not reflect my payment history, my donation history and it somehow still thinks I’m a new donor so every appointment is done as if I need the physical too. Can’t refer anyone easily. The one benefit I get is being able to sign in with face ID so access is easy.

Excellent opportunity and great app!. My local BioLife center is staffed by friendly, efficient, skilled people. I’m very happy I was referred to this opportunity to make some money and help other people. A real win-win. Payment is immediate upon completion of the donation and issued in the debit card given during the first visit. And the app is great! Easy to navigate for information, debit card balance and scheduling.

App is frustrating. You can schedule days weeks out but can not see your upcoming appointments. Only the very next one. If I want to change my 2nd appointment for the week I have to cancel my 1st listed one in order to see my 2nd one and change it then go back and reschedule my 1st one which is usually taken by then. Also would like to see what’s Ava on other days even if I’m already scheduled so that I know if canceling to change my time is worth it but it won’t show availability. It just says I’m already scheduled that day or can not schedule bc I’m scheduled for 2 days already. Would be Vince to see what’s available and be able to change if needed.

Appointment scheduling app is awful. This is the second time this has happened. It is very frustrating to the point I might not continue to give. When it is time for my SPE test it takes weeks to come back so I miss 2-3 weeks of giving. This is not good for the donors or receivers. Your lab needs to get its act together. Even worse there is not notification you can’t give till you show up for your appt. So I drive 40 minutes round trip for nothing. You need to get your app to give you this notification when you schedule your appt. If the check in station can do it the app can. And then no one notifies when you can give again. You have to keep calling to keep checking.

Stick to the website. This app is full of glitches and problems. I logged in, and 5 minutes later the app logged me out for seemingly no reason. When I attempted to log back in using the exact same login info - the app claimed “incorrect information.” When I attempted to reset my password, it immediately told me “too many requests, error.” My buddy has also tried using the app in the past to no avail. He never could even get past the login stage, as the app would claim he was using incorrect information for login. Also, even after logging in, this app is BARE. BONES. There is hardly anything to do besides schedule an appointment, and see what appointments you have upcoming. The “promotions” tab also showed nothing, and all the supposed links on the initial screen don’t work. Again, stick to the website. This app isn’t worth the effort or time

Horrible customer service. I walked in and did my spee test and wait 2 week never heard anything from then when they are supposed to call you and advise you if it was low good or if you need to retake it, but didn’t then I came in to find out what was going on and they told me they lost it, but nobody ever reached out to me and said anything so now I had to do it again wait another two weeks and still nobody knows what’s going on absolutely worth place. I’ve ever been Work customer service, and I would never refer anyone to these company

Recent updates made it work better!. Thank you for listening to feedback. The recent updates let you login with Face ID, schedule multiple appointments without app closing, and check/reschedule appointments. My only suggestion was it there was a way to monitor wait times at the center & do the screening questions on the app so you can pre-check-in.

No special offers for frequent visitors ?. You guys seem to always have special offers for new donors but don't seem to care about regulars. Someone who just walked in can get $1,000 in a month but someone who's donated for YEARS doesn't get anything unless they refer someone. Doesn't seem fair at all. It makes one wonder why even come back? People can just go for one month then never return. You make a lot of money off the plasma so why be selfish with the payout?

Great!. Honestly, so many people have written bad reviews for this app..but I have no issues with it. I’m not sure if there was an update to make it better before I arrived but it runs smoothly and effortlessly now. 🙏🏼 I’m able to make appointments, check my balance and see any new promotions right in the app. Simple, good design that makes things easier! Thank you!

Why donate. If giving plasma is so important why dont they actually pay you a decent amount? The promotions are just plain crap. Also I shouldnt have to donate twice a week to get a bigger pay. It should be a flat rate for the both donations. I stopped donating as I would always feel like sick if I donated constantly and always short of breath especially when donating twice a week. How ever Biolife changes how much you get paid for your plasma ever other week and $100 (if your lucky) for two donations isnt enough when it makes you feel like doo doo for hours after, especially when they upped the amount of plasma they take from you.

Customer service. My son donated September 23 only not to receive the bonus for his sixth donation then upon ask why not he was told by a manager that the fliers had expired when pointed out to her to show where on the fliers that it had expired she began to get loud on the phone so I proceeded to ask the young lady what was her name so I knew whom I spoke too so am aware of what we spoke about and her response was no in a unprofessional manner !!why do these companies don’t properly trained there individual in how to deal with the general public am so upset that I told my so we will not return there anymore

The app deletes your scheduled appointments. I had an appointment scheduled and checked to confirm last night. I go to my biolife facility and my appointment has been removed. I am pretty annoyed because I just lost $120 because of this glitch. I’m glad I checked before hand instead of getting turned away at the door. Please fix this error so people don’t waste time and lose money. The only positive I have which doesn’t make it 1 star is that they finally got the Face ID to work.

Horrible. You guys need to do some serious work on your app and website. I literally can never login because it says bad credentials every time. I have reset the password so many times just to try to get it to let me in and it’s ridiculous. How can you expect people to make appointments to donate when we can’t log in and then people don’t answer the phone at the facility. It’s not even all about money. You have a failed system and someone needs to fix it. For a business that’s all about saving lives, you seriously lack in the department of making it easy for people like me to help.

Why update what wasn’t broken. So I’ve used this app for nearly a year now with no issues which has been great. I can see what’s on my card, receive my promotions and check them. Plus, I live 45 min from my donation center. It was nice knowing I had an appointment as some of the other closer donation centers don’t do appointments. Now since the update I can’t setup appointments. I was told just to come out on my normal appointment times and see if there’s anything open. Unfortunately that’s a lot of time and gas to risk everytime I want to donate. Really don’t want to but I may need to look at another donation center. At least till the get this fixed.

Horrible. As of this week the app has been incredibly glitchy. I couldn’t log in for several days, and kept getting a message saying they were experiencing “high traffic and to try again”. Then I was finally able to get in my balance would load it just kept saying balance “unavailable”. Try and schedule an appointment and it’s said “Donor’s inquiry API failed”. My promotions aren’t showing anymore it says to schedule to start but the October one was already started. Already difficult to get an appointment now it’s impossible because I can’t even see what’s available.

Maddening. Negative ten stars if possible. Whoever is in charge of online accounts should be fired to never get gainful employment again! It truly is insane that a company can totally ignore their clients, no matter how many messages they send, and never, after months and months, even remotely address the issues to logging into my account. It calls into serious question just how safe they are from a medical standpoint, when with endless amounts of time they can’t solve this one small issue, nor do they EVER respond to emails. It’s abusive of employees, who are already overworked, to demand they schedule all appointments over the phone, when this issue should have been resolved long ago.

Horrible app. I clicked on a newcomer promotion coupon but was too busy to use any of it. So after a couple of months I went to click the next newcomer promotion coupon and it said I was no longer eligible even though I never stepped foot into a biolife. No matter what I did I couldn’t intuitively get rid on it. Annoying! One of the reasons I never got around to making an appt was because it had my location set for a certain Biolife building but I didnt want to use that one. And it would NOT let me change locations no matter what! So you could only make an appt at the Biolife you have already. Forget about changing locations online. What is this 1990? Get some decent programming!

Log in and Facial Recognition. I’ve been donating plasma for some time. My only frustration is scheduling plasma appointments. You have to log in using your email address and password EACH TIME you want to schedule an appointment. With the latest Biolife app update you were supposed to be able to set up facial recognition which would make it so much easier to schedule appointments. I’ve logged into the Biolife app but can’t figure out the facial recognition option in the app. Am I missing something? Fixing this problem would make so many donors that much happier. Thank you!

Horrible registration. Tried signing up on the app. Went through filled out all the information. When I went to log in as a current donor I needed a “user name” which they didn’t have me fill out so I tried going back and filling out all the information as a new donor and it said that information is already registered. It is absolutely horrible. This app looks like it has some serious issues. If they really cared about saving lives they might want to fix the first step in the process of making that happen.

No help AT ALL!!. An app and it’s updates are supposed to make things easier. This piece of crap does none of that and actually makes it harder for you to donate. The redesign took away the ability to log on with your specific fingerprint and wants you to put in your user name (which can easily be stolen) every time you need to open the app. It doesn’t provide expiration dates for coupons, it notifies you that you have an opportunity to increase a payout, then disappears when you try to redeem the offer. For all who use this terrible app...KEEP TRACK OF YOUR MONEY, TAKE PHOTOS FOR PROOF AND DO MOT TRUST IT!!!

The worst app ever. I would give this app a zero if I could. I have never given such a poor app review, but I have never interfaced with such a problematic app. Here goes: 1. NO CUSTOMER SUPPORT - They suggest “connecting with us online,” which really means liking them on Facebook. There is ZERO app support. Yes, there is a very roundabout way you can give feedback, but it’s quickly followed up with “we don’t work weekends and only work 8am-4pm, so you may not get a quick (any?) response.” I messaged three days ago and have heard nothing. 2. I continue to get an error message when trying to sign up for an appointment through the app. It tells me I have to have a physical because I missed my appointment, except I didn’t. I was there. FOR OVER THREE HOURS. 3. No problem, though, right? Because you can just call the site and they can set an appointment for you. WRONG. I have called nine times and left two messages with all my information and no one has returned my call.

Update Doesn’t Work. Ever since the update on Monday nothing has been working. I’ve tried to be patient since before it kept saying there were errors due to high site traffic. After waiting three days it still does not work. It’s now saying “Donor’s Inquiry API Failed” and so I still cannot make an appointment and I don’t even know what the error message means. I tried looking to other reviews to see if the developers have responded with any helpful tips and I saw one where they said to email them if problems persist. I tried to email the address they wrote. It doesn’t work either. It said address not found. I don’t know why they would update a working app to make it completely unusable. I was really hoping they would fix it because I really don’t want to call my center and bug them about it or making appointments, since it’s not those poor workers fault that the developers messed up the app. Please just fix it.

Poor functioning app. As far as a scheduling app it works fine. Where it falls short is it will not tell you if there’s anything wrong with your appointment schedule, like if you need a physical or any paperwork done. The app will make the appointment but the physical location will not let you donate. It would be nice if the app told you when to schedule a physical. As for bio life plasma as a whole, it is is a poorly operated business that does not care about you or your time. They get way more money for plasma than they offer to pay you, and don’t give two hoots how long you stay at their poorly run facility “donating.” This app is just one deficiency among many.

Appointments mean nothing. The problem with this is that appointments mean nothing. You set an appointment, but 100 other people did at the time as well. 3 hour waits are normal. Defeats the point of “scheduling an appointment”. ^^^^^ And they seemingly randomly don’t allow you to schedule appointments. I know there’s not many people there in the morning, but they block you out from that so fast. But yet you can still schedule at 7:30 when tons of people are there and coming in. So it’s next to impossible for me to donate twice a week when I can only schedule an appointment one at a time, and on that short notice I can’t get a spot in the morning. ^^^^^ And I’m confused why it even blocks you out of scheduling at that time when less people are there than at other times that you can schedule. ^^^^^ It’s just a tremendously packed place at this location, would love to be able to come in and get it done but this confusing method of “scheduling appointments” that assumes you have all the free time in the world is very oddly done. I definitely recommend getting a better system

Christine Pacheco. This existing app for users to sign up for blood donation during such critical time is counter productive. I tried no less than 7 to 10 times to load and reload app. It closed me out. In one segment to see prior account, in another it says I’m already in the system. I had a previous married name so I went down to BioLife stood in line to talk to someone. They reset my account said it was working. Came home to get back into the app now it says my emails not a working email in the system. I tried Bio Life. I tried calling several times no bodies to answer calls. Automated system only. My husband tried loading the app today it closed him out when he was adding his data. Glitchy Now it wants a nick name to send revue I’m on my 4th attempt says my names taken. Lol omg

Biolife in Corona!. I am a first time donor and I was surprised by the level of service this location gave me from the first day of my donation. At the check in I was helped by Evelia who was so helpful, warm and made it so easy for me to start the process and get settled. The nurse who helped me with my physical named Lani was also great in making me understand the medical side of it and was thorough. The level of service was beyond my expectations!

INCORRECT/INACCURATE PAYOUTS. Okay, first of all, I’m writing this on behalf of my fiancée (as I have a medical condition that disqualifies me from donating), who is currently blood-red in the face and in tears trying to solve this issue inside a BioLofe facility. Today, he was supposed to receive a $240 payout for his donation after 1-2 weeks of tiny payouts, and he has just received merely $20. During the last promo he had, there was a time that he was supposed to receive $60 but instead only got $40, and then the $20 he didn’t receive was added at his next donation. WE CANNOT DO THIS; WE HAVE BILLS, WE NEED OUR MONEY WHEN WE ARE TOLD WE WILL GET IT BECAUSE THAT’S KINDA HOW PEOPLE PLAN TO LIVE THEIR LIVES. I don’t know if this is an app issue, or a company issue, but PLEASE, for the LOVE OF ALL THAT IS RIGHT IN THE WORLD (which isn’t MUCH anymore, might I add) — FIX THE ACCURACY OF YOUR PAYOUTS!

Bug with appointment scheduling. This app has been very easy to use except for the fact that when you get deferred for a day the people at the center tell you that you can reschedule and come back the next day, unfortunately I keep getting the same message that I “cannot donate more than two times in seven days” even though I didn’t already donate due to being deferred. The issue seems to be the same on the website and the worker at the center told me to wait a few hours but it’s been 5 hours and I’m still unable to reschedule my appointment. Please fix this issue so we can actually schedule more appointments and donate plasma! Thank you!

Worst experience ever. They need to have actual certified phlebotomist working here rather than students who don’t care about the patients and the damage they are causeing to people, after being stabbed in the muscle because the student wasn’t paying attention this location did nothing to care about the giant purple blood clot that was immediately forming under my arm instead I was told to come back later in the week so I go back 6 days later just to stand in line for 40 minutes and then be told I can’t donate because the damage to my arm looked worse, no accountability here and now I’m left with my time wasted and my arm looking deformed still, not worth the stress and damage there are plenty of other places to donate that care about the patients. BEWARE

Bad injections always. If it ain’t one arm it’s another, and every time i come to the same local Biolife Plasma Service they always mess up something, today i went in, got in a bed, and they ended up missing the vein, and instead puts my blood back and 2 hours gone by just to get nothing out of it, honestly disrespectful and annoying at this point, and it will be one of many other accidental screw ups they had done on me, it makes me almost feel like if i’m treated like a animal and i leave like if nothing happened and just let it slide on them, honestly just disgusting. Now i have both arms in pain because of them.

Customer service?. The first person you see when walking into a business is someone smiling. Not here you don’t. I walked into a blank stare. I said good morning and asked how I should make an appointment since my app wasn’t working. I was told to elaborate more she didn’t understand how my app wasn’t working. I told her my phone has been crazy and I can’t open any apps. She then asked my name said she would make the appointment for me THIS time and THIS time only. Once she pulled me up she told me I needed a physical and she would make that appointment for me. I said thx but didn’t realize and don’t have the time. I said I would come back. I got a blank stare back. Never has anyone been rude here but guess there is a first for everything.

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App is trash. The app will allow you to schedule a donation appointment when you arent eligible. So you show up and they say you need to make another appointment. Thanks. You will also have to schedule a new physical every 4 months if you dont visit regularly and the app wont tell you to bring paperwork. In terms of app design, this business is pretty bad. The appointment times are also off by an hour on every physical visit, so prepare to be there for 3 hours.

I can’t even sign up. I did everything I needed to do to sign up but the verification email that was sent to email took me to an error message and now I am able to finish the verification process. It doesn’t have a button to resend the verification link or anything. This app is glitchy. :( I was super excited to see what this was about

Security login. The app is easy to use with a few items that would get it closer to a five star rating. 1. Allow for Touch ID access. This is helpful when a donor is setting their next appointment while making a donation. 2. Allow the make a donation piece to make a suggested date. I have a set pattern I use to maximize my donation appointments. However, my spouse does it sporadically and has to click multiple times to get a date available option. 3. For referrals, it would be nice to have a pre-filled form or message to send to a referral with current donation center information. Thanks for the good start and continue to improve.

Broken. Can’t schedule donation appointment. App and website both indicate there are no appointments available at my donation facility for any day, even a week out. Tried calling several times and got no answer, even left a voicemail for some to call me back to answer this question. Had to walk in to the building and get turned away for a same-day donation before I could get an appointment scheduled. I understand they’re busy, but there’s got to be a way to contact the techs working there and schedule an appointment.

Bad. I was trying to reschedule my appointment and for some reason it wouldn’t let me so I deleted the appointment and all of a sudden every time I tried to schedule a new appointment the app kicks me out completely or just gives me a white screen I tried deleting the app and redownloading it still not working how am I supposed to be able to donate if I can’t even schedule it to my convenience

New update needs LOTS of work. What happened to the auto log in? I don’t feel like typing in my email and password every time. All of a sudden scheduling a week in advance is too far in advance? Besides looking nicer, the functionality is worse than the old version. Also, nothing changed with the latest update. No auto log in, no facial recognition.

Use to work so much better. I’ve been going to bio life for about 2 1/2 three years there app I never had problems with until about a month ago over the past month when I try and go schedule an appointment either the App say too much traffic try again later or won’t load at allPlease fix this

Earnings reset every week and they shouldnt. I donate Fridays and Sundays. Ran into an issue where my heart rate was too high on Sunday for whatever reason and couldn't donate that day. Making me lose out on the higher earning day because the app resets the earning on Mondays. So I received $40 on first donation and instead of getting $90 on my next one, since I had to push it back to the next week, it reset to $40. Terrible idea.

Not very organized. Several times I have waited close to a hour just to start the process, also they don’t have a good system for keeping track of who is next multiple times they hook up someone else even though others were first, I almost walked out

This company used to pay better, I haven’t donated since March. No useful lapsed donor promos, only ones are $10 for donations 3 through 8, $40 on eighth donation, and $20 for 1st donation of week/$75 for 2nd donation of week. So: $20, $75, $30, $85, $30, $85, $30, $125 (the problem is that for $20 or $30, it’s not even worth my time). Will do business with a plasma clinic that offers better compensation, I guess I’ll see you guys in the fall (that is, if you’re offering good promos at that time ..)

Doesn’t Work. I downloaded the app when I started donating plasma thinking it would help with scheduling and tracking of the debit card balance. Neither work. It still says I have to schedule a physical with a donation even though I’ve already donated 5 times. This makes scheduling harder because there are less physical appointments available than donation appointments. It also says “balance unavailable” for the debit card. Not worth downloading.

Needs improvement. This app needs improvement, for whatever reason I cannot see both Oklahoma City locations and I feel like this app needs that, I feel like you should be able to switch your location from center to center and y’all also need to show the availability for BOTH locations!

More staffing please. App works fine. But if you are going to have newer faster machines it only seems reasonable that you’d up your staffing for more / faster disconnects. Instead y’all have made staffing cuts. Seems like a disconnect with upper management and front line employees who are trying their best to do a good job. No way I should have been there for 2+hours today.

App. Terrible. It was recently upgraded to meet our requests. It now takes longer to schedule the next appointment. Steps have been added to this. Why can’t the app be programmed to know when our next physical is needed? On another note I ha e had and still have issues with notifications quickly appearing on my Home Screen hit them aren’t there to view when I open the app. It’s glades so fast that to all I see is that it is for a new promotion. Wish it went back to how it was. Had no issues then.

Absolutely terrible lately!!. I don’t know what is going on but the last few weeks you sure seem to be having a lot of problems with the servers. I can’t even get in to make and apt and when you call to make apts the employees can’t get in either! Please figure this out!! Some of us count on the money and ALL the patients out there that survive from BioLife need us!

Plasma for… what?. Every promotion I have gotten through BioLife has been adjusted half way through or changed to a different date when it ends. I was offered 1300 for the first month when I joined, then a week later it was changed to 800. The plasma donation process is tolling, and the BioLife in Oshkosh WI makes it no easier. The workers are a bunch of UW Oshkosh students that miss veins, yank out needles, and incorrectly wrap arms. Someone will get hurt one day if something isn’t changed

Continuous login. I thought this last update was to fix this issue, but it didn’t. The previous update caused an issue that makes you have to login every time. It was great to just have it logged in all the time rather than having to login every time you use the app. Other than that I think the app is great.

The app is ok I guess. The app is fine but the company is awful. They refuse to display all accepted or denied conditions and when you are denied they give no real reason as to why your condition is denied. There is no reason for celiac to be denied when the patient has a good hematocrit. Especially when the patient is gluten free and has been for years. At least have the patient get a letter from their doctor instead of just denying them outright. Use some other plasma donation company, and app

Since the latest update this is horrible. Since the new release you can’t reschedule an existing appointment the system won’t allow you to and you then have to cancel your appointment and after you cancel the appointment the system tells you that you can’t donate more than twice in 7 days, if you canceled the appointment you technically didn’t donate, it is like that wether you try toReschedule the same day Or days following this, can you please fix this issue thanks

Terrible. This app works for me. I’m trying to enter my correct password and it said it was incorrect. I couldn’t even get a password reset link to my email through the app. I’m able to do it on the desktop website but my correct password still won’t work. This has been very frustrating. For one of the top medical app developers, you guys sure know how to make a terrible app.

Waste of time. I had a 9 AM appointment this morning at the Great Falls BioLife I received a text at 7:30 AM to remind me I went there and they were closed. Now opens at 11 AM so I made an appointment for 1155 and when I got there they told me I needed to go out in my car and wait up to an hour for somebody to call me. Finally got my donation done and IGot done at three something. Worst managed place I’ve ever been into and will never go back

Rarely works as intended. I use the app to schedule my appointments most of the time, however I am almost never able to see my available balance on my card as it always says “balance unavailable” and for the last 1-2 weeks I’ve been unable to reliably schedule a donation since it doesn’t load my information. It also switched automatically to Spanish being my default language for no reason. Very glitchy app.

Updated!. The old app was fine then they changed everything. Glitchy as could be! They updated again and the new app added support for face/touch id. No more issues logging in or being logged out. The tabs and links have all been working for me so far.

Bug in the rescheduling process. When I attempt to reschedule my appointment, it only will let me choose from the facility that I had already made an appointment for, and not other locations. I dedicated myself for Friday at 7:15 pm and there are 0 open appointments at that location. It would be nice to see if there was openings at another location.

Feature Request. Great app again. Looks like your worked out most of the bugs, nice job. Feature Request: Please add the day to the upcoming appointments box.

Terrible app. Terrible app won’t update my information so I can schedule JUST a donation! I can’t call BioLife because they NEVER answer!!! So when I visit the location, theyReceptionist Has to manually change it in the computer to just donation not physical and donation it takes me an extra 30 minutes to check in due to this. Get it fixed!

Worst app ever. If I could give this app a zero, I would. This app Forces you to update the app , yet when you update it , there’s somehow more problems? Super glitchy, never saves info, and once every single penny was stolen from me and literally not even the card company or the workers at my location could explain to me what happened. 0/10 . Only reason I use it is because you are forced to in order to donate.

Nice app but. 1. The app does not remember your login information. Every other app in the world on an iPhone remembers things like this. 2.Too many pictures. The space could be used to show important things like my appointments. If you think about it, why does an app like this need to have any pictures.

Horrible App. The app made me update to login last week. Since update I am not able to schedule anything, sometimes it will not even load due to “high traffic” I also have not donated for a couple months and the reason why is everytime I try to, I can never get myself on the schedule, everything is always booked up weeks in advance, or the app has problems. I give up.

Works great!. The recent update has been great! My login email not sticking would be a pain if the Face ID feature wasn’t working but so far I’ve had no issues with any features. Way more convenient than going online to schedule my appointments!

If the devs of this app care to see this review. Since the most recent update, the balance doesn’t show up and the main screen doesn’t load up account information as it should. The app was decent before, but now it’s failing the basic concepts of a useful app. Please fix it. Devs, Managers, UX/UI designers get it together please.

Can’t login. The app stopped working and looks like it logs me in then throws me back to the login screen after going on a loading screen. If I go to the donor center and use their computer I can login no problem. I’ve tried deleting the app and adding it again, but nothing fixes it. This app has been broken for months and the only way I can make/cancel appointments is by calling my donor center which they rarely answer the phone.

I want to donate but….. It’s always been a little glitchy but ever since the update it’s been worse. I can’t schedule an appointment. I can’t track my promotions. Yet they keep sending me notifications to come in. It has been over a year since I donated but I don’t see it being a possibility anytime soon. I’m not going in to schedule an appointment. I prefer the convenience of the app. If it is no longer serving it’s purpose than I can no longer help.

Just loads nothing more regardless of service or WiFi. If I could give zero stars I could…. I install, open the app & all I get is a loading wheel no login menu just loading. I could be on WiFi or regular phone service. I’ve uninstalled the app & reinstalled with no luck. I’ve even tried restarting my phone & redoing the whole process, nothing seems to work even after the last update.

Never had any issues with the app before the update. Why are we back in 2008? No option to save login info or stay signed in? I login 3-4 times a day to make appointments or check my account balance. Having to type my information that many times a day for weeks has gotten super annoying. If you guys actually care about your donors switch the app back to how it was.

I updated my app and now it barely works. Literally what the title says, my app was working fine and then all of a sudden it told me I have to update it in order to continue using it. So hopped on the App Store and I updated it, I tried to get back on and it doesn’t wanna pull up any of my information it lets me login but I can’t see my balance it’s such a pain to make an appointment. It’s just started I think so glitchy and I don’t understand why.

Rescheduling limitations. If you have 2 appointments scheduled in 1 week, but cancel one, you cannot reschedule a second day as you get an error “Sorry, you cannot donate more than 2 times in 7 days”. If one of my two appointments is canceled, then I will not have donated 2 times in 7 days. You can’t call to reschedule the second day as the location never answers. I love donating but the scheduling system is very buggy via the app.

Inefficient app. Offers Face ID but there’s no option in the app settings. Secondly always logs out after some time of no use. Scheduling could be fixed in a way it would disable dates if you’re donating twice per 7 day period. Less glitchy but a lot of inefficient processes to get something done.

App not working. I’ve downloaded and deleted the app 3 times over the past week or so thinking it would work but I just tried it again and it’s still not letting me complete my registration. I’ve also gone online to register and the same things keeps happening. I don’t know what is going on but I’m not going to keep downloading and deleting this app. I’m just going to Permanently delete it and not deal with this anymore. I’m extremely disappointed in this app and the website.

Does what it needs but far from eloquently.. I’m able to schedule appoints and see my promotions but adding to calendar defaults to the Birthdays calendar for whatever reason and tapping to change that crashes the app 100% of the time.

Great environment and excellent staff. I am so impressed by BioLife plasma services. Every time I go in I have an easy and positive experience. The staff is always engaging and professional! I am so happy I found a place to save lives and have a great experience!

New update did... what?. For over a year now, I have not been able to successful add an appointment to my calendar, it always glitches out. Also, now I have to type in my email address and password every time instead of just using my fingerprint? It’s literally on my phone, I should have the option to just stay logged in or to make it faster to log in.

Time slot feature. Can you please add a time slot ratio feature? I just drive across town to find out I don’t have time to donate because there’s a 15 deep bed wait…. A feature that said, “35/52” for appointments made/ appointments available would really help donors decide whether or not they had time to donate.

Love!. Being a college student it's sometimes hard to find a job that works around my schedule so this really helps me get some easy money. I study while I donate and the overall appointment doesn't take long.

Olivia. Is a very hard-working, determined to do our job at the best of her ability, always handles the donors with kindness. I sit and see even though sometimes people seem to talk crazy or be disrespectful. She still keeps it cool, calm and collective. Very good employee

Login info. The app is great for scheduling appointments and tracking payments, but WHY is there no option to save Login info or a PIN quick sign-in option? I get incredibly tired of the app logging me out after a few minutes, and then having to re-enter my complete UN/PW everytime I want to check something? I feel strongly these options need to be made available.

Amazing Business, Horrible App. The business of BioLife has always been phenomenal. Sadly, the opposite it true for the app. The previous version used for years was barebones, but at least it worked fairly consistently. Now with the new update it takes days to update my payments, every single time. There is no option to remember me login info, and when I do log in sometimes it’s just giving me an error to “try again at a later time”. Most of the tabs just bluntly don’t work either. This app has so few features, and none of the key features work reliably. I genuinely do not understand how little effort can be put into an app used by nearly every donor, but BioLife has found a way.

Should do finish testing. Who ever works on developing the coding for this app (or webpage) should do more testing in a sandbox environment, before releasing updates to customers. Has been hours, and haven’t been able make an appointment. When a appointment time showed up, the app would just time out. On top of this, was unable to make an appointment in the donation center. Horrible distribution and planning.

Why..... At least 5 different font sizes on the transaction screen alone. Why not a consistent size, or a couple sizes? Why no functioning face recognition? Why is it back to not remembering user ID/password? Why not start from scratch? Is the “update” an update of the version number only? Now, v2.0.4, it is indicated facial recognition/ID is enabled. Really? There is NO OPTION for facial recognition. Also, it is STILL FORGETTING my password and ID.

Does not save login info!!. The update is good in several ways, app works better, more consistently than it did but PLEASE FIX this app so I don’t have to type my entire email and password info in every. single . time I use it. This is a huge annoyance that I don’t have to do with any other app. Thank you!!🙏🏼