BioLife Plasma Services App Reviews

Potential donor. Never again will I put myself through the stress of trying to donate at this place. Twice now I have been there trying to donate and both times were a complete waste of time. The first time, my blood pressure was a bit high, so I got on BP med and returned over a month later and it was fine. This time I was turned away for slight psoriasis on my elbows, which was there before, and is a thing I’ve had for 45 yrs. I have worked in the medical field for 40+ years, including surgery, and never had an issue. I have donated blood and plasma my entire adult life as I’m O negative. I will gladly return to my previous labs as I was treated with much more respect. Most of your equipment wouldn’t work and your nurse was awful!! Worst experience I’ve been through in a long time!

The latest update is HORRIBLE!. The app worked fine before the latest update. Now it doesn’t work at all! Also, the location in schertz Texas NEVER answers the phone. It’s ridiculous. It rings and rings then you’re routed to voicemail. Don’t bother leaving a message because you will NOT get a call back. The payouts should be more consistent and equal. I live out of town and if the first donation of the week is only $20 that doesn’t even pay for my gas to get there to donate. So that alone will keep me from donating even one time a week, much less twice. I have complained about the pay structure through several surveys but it hasn’t done any good.

Christine Pacheco. This existing app for users to sign up for blood donation during such critical time is counter productive. I tried no less than 7 to 10 times to load and reload app. It closed me out. In one segment to see prior account, in another it says I’m already in the system. I had a previous married name so I went down to BioLife stood in line to talk to someone. They reset my account said it was working. Came home to get back into the app now it says my emails not a working email in the system. I tried Bio Life. I tried calling several times no bodies to answer calls. Automated system only. My husband tried loading the app today it closed him out when he was adding his data. Glitchy Now it wants a nick name to send revue I’m on my 4th attempt says my names taken. Lol omg

Won’t let me register or log in. I’m a new donor, I just did a walking to give plasma. I went on the site to register with the email I provided the center and it won’t complete the process it just gives me error msg over and over again. I used a different email with my donor information and it allowed me to register but it starts the whole process I just went through at the center. So I logged out and tried to log back in with the second email I used to start registration and now it said that this email isn’t in the system either. So now it doesn’t recognize both emails, won’t let me get past login or registration to make my follow up appt #2. Now what? I walked in to the center the first time because it would get past registration on the website or app.

Corporate Greed. When is the reimbursement amount going back up to a reasonable amount? Is it corporate greed that keeps lowering the amount of payment? I still stand in line waiting to be processed, I still wait in another line waiting to give my donation and I still am producing the same amount of plasma. SO WHY DOES BioLife continue to decrease the amount of reimbursement payment???? It was $130 week to $120, to $110, to $105, to $100 and now I see the promotion is down to $95 a week. What a rip off, slap in the face, taking money out of your payments and telling us what we do does not really matter and to prove it we are completely docking your pay and you have nothing to say about it except not promoting BioLife. Corporate greed at it again.

App is Great, Company Great. Had nothing but positive experience in picking up some extra cash donating plasma. They have been awesome. First donation didn’t eat before hand, only ended up giving half what would normally be required before getting sweaty. I barely noticed, they did. Came over, stopped early, checked everything out, still paid fully, was shocked. Next time back more hydrated and ate and had no problems since. Only on 5th donation. Scheduling is easy, sanitation good, and app works great for scheduling. I’m a fan.

Losing my mind. This app and the website is driving me insane. I registered online to be a new donor. I donated for the first time on 2/9 and had the required physical. The next day, I received a text message saying I missed my appointment and could reschedule. I activated my payment card and it showed I successfully donated and was paid for the donation. The app and website both said I never had any previous appointments and I still need a physical+donation appointment. I called the center and submitted a “Contact Us” form on the BioLife webpage. Nobody ever picked up the phone or returned my calls after leaving multiple voicemails. Never got a response for the contact form either. I brought this issue up to the employees at my second appointment and one employee “merged” my accounts, apparently, so it “should be working”. I’m on my FOURTH donation now and the app and website both say I’ve never had any previous appointments, still need a physical, and cannot schedule any other type of appointment. All I want is for the app and website to recognize that I’ve been to at least one appointment so I can schedule normally. This is so irritating.

Can’t log in. I haven’t been able to log into my account for days. I’ve reached out to the website directly, and the Facebook page with no response. Today there was an ‘update’ on the app. I deleted it and downloaded it again with the issue still happening on the app and website. I donated for the first time last week and had an appointment this past weekend scheduled. I needed to reschedule it, couldn’t log on, opted to cancel through the text reminder and it said in response it couldn’t find my appointment. The system has been so messed up I didn’t want to take the chance payment would not work because I’ve seen complaints about payouts before. I am trying to complete the $1000 sign on bonus but they are making it literally impossible as I still can’t schedule and have continually been met with an error message with [4]. The least they could do is extend the bonus timeframe because of this ongoing issue.

Long wait times. The last few times I’ve donated, it’s taken 3-4 hours. Not enough staff to accommodate the amount of appointments they provide. It’s really discouraging and I have stopped going. Tried to switch to a different location that is local but was told I could not do that. I love to donate and feel like I’m putting some good back into the universe but it’s hard to find time if it’s going to take 3-4 hours each trip. Between working two jobs and juggling two kids’ school and activities, I don’t have the freedom to wait hours.

Return donor. I’m so please to mention I was one of your first donors when you opened your doors here in Irving💯. As upon entering greeted with a friendly smile from a young gentlemen enthusiastically welcoming me ! As time came to do my Physical Exam I couldn’t believe that this is the same cheerful Nurse that happened to of did my 1st Physical Exam Martha went above and beyond the call of duty. Martha was very professional in answering all my concerns and even made it a point to walk me over to the donating floor and there I met Dru as Dru made me feel so very welcome too! Thank you and to all your Staff for making me feel so very welcome ! C You Soon💯

Horrible app. I clicked on a newcomer promotion coupon but was too busy to use any of it. So after a couple of months I went to click the next newcomer promotion coupon and it said I was no longer eligible even though I never stepped foot into a biolife. No matter what I did I couldn’t intuitively get rid on it. Annoying! One of the reasons I never got around to making an appt was because it had my location set for a certain Biolife building but I didnt want to use that one. And it would NOT let me change locations no matter what! So you could only make an appt at the Biolife you have already. Forget about changing locations online. What is this 1990? Get some decent programming!

Customer service. My son donated September 23 only not to receive the bonus for his sixth donation then upon ask why not he was told by a manager that the fliers had expired when pointed out to her to show where on the fliers that it had expired she began to get loud on the phone so I proceeded to ask the young lady what was her name so I knew whom I spoke too so am aware of what we spoke about and her response was no in a unprofessional manner !!why do these companies don’t properly trained there individual in how to deal with the general public am so upset that I told my so we will not return there anymore

Sent home without compensation due to lack of staff. Today, Tuesday, November 5th, I had a donation appointment at the Temecula CA Center at 7:00 pm. I went through the entire donation screening process. I got my finger pricked, they took my blood pressure, the checked my weight, and passed my questionnaire. I was waiting in line for them to connect me to the machine, so that I could start the donation process when they told us that they were short staff and they sent me and home well as other people who were in front of me. They didn't give us any coupon and, they told me that we would not be paid. It's not fair that they schedule so many appointments if they don't have enough staff to serve us. I lost more than an hour of my time, spent gas and drove more than 20 miles to be here just to be sent home without any kind of compensation. I don't think it's fair. I demand that I be reimbursed for my wasted time, because that wasn’t my fault they didn’t have enough staff. They told me that there is no way they could give us any coupon, but I know they can. This has already happened in the Corona California center, and whenever this happens they give us a coupon or compensate us. I'm very disappointed and upset with this company. I have been a constant donor for more than a year and I am seriously thinking about moving to a different plasma donation center. I hope you answer me and something is said or done about it. I’m very upset.

Appointment scheduling app is awful. This is the second time this has happened. It is very frustrating to the point I might not continue to give. When it is time for my SPE test it takes weeks to come back so I miss 2-3 weeks of giving. This is not good for the donors or receivers. Your lab needs to get its act together. Even worse there is not notification you can’t give till you show up for your appt. So I drive 40 minutes round trip for nothing. You need to get your app to give you this notification when you schedule your appt. If the check in station can do it the app can. And then no one notifies when you can give again. You have to keep calling to keep checking.

Not worth all the time. Aside from the app being difficult to navigate, the organization itself is highly unorganized. For being so desperate for people to donate, you would think they would make enrolling a much smoother process. Not to mention they seem to have difficulty staffing facilities. My husband and I spent half a day for our initial appointments only to find that neither of us qualified until AFTER finally seeing the nurse for the physical. He didn’t because he had stents and I didn’t because I have OSA. They said they would need my provider to fill out a form and then fax it back to them. Meanwhile my phone is being blown up with texts and multiple emails asking me to donate yet I can’t even get past the screening process. Literally the only way to bypass all the red tape is to lie ,which ,based on the people that were there donating, was obvious. I would love to help by donating but not for a company that seems to disregard how much of your time they consume for little reimbursement.

Cynthia L.May. I really like going to Bio Plasma. Everyone is always nice and helpful. People who work there are so friendly. You can tell they really care about you. They are also careful to keep Everything clean in the area. The whole place is always clean too. If there is ever a problem it is always addressed right away to correct it. I have been going here for a couple of months and have never had any problems. When I first started going to Bio Plasma I joked with them about giving me a T-Shirt and one of the people who work there went and got me one!!( Purple is my favorite color) I really believe Bio-Plasma is a great place to give plasma and would be a great place to work. Thank-You to all the workers who make BioPlasma a great experience to visit. God Bless You All & Thank You for all you do! Sincerely, Cynthia L. May- Current & Lifetime Donor

Biolife Doesnt Care. Remember when you could make appointments and add em to your personal calendar automatically? Remember when you could reschedule appointments and not have to cancel your current appointment in order to see NEW potential reschedule times? Remember when they would only show Biolife centers within a reasonable distance of your location and not just EVERY. SINGLE. ONE. in alphabetical order? Remember when actual payouts were decent and you didnt need a pointless Reward Points Program that is giving you a whole extra $5 total for 6 donations? Remember when the amount on the debit card actually reflected accurately on the app itself? This app is trash. The company is trash. They take advantage of their clients, their own employees and their community.

Try making appointments and they never finalize. You try to make appointment and they won’t submit. I try on another phone and it won’t even open the app. It will force stop and shut the app off instantly. No matter what I try hour after hour it won’t make my appointment so something is clearly wrong with the app. I’ve been over 175 times so I don’t appreciate the difficulty in just making an appointment or the amount they pay you. They clearly make 5-10k off a donation with what they tax peoples insurance for plasma I bet but they wanna pay us less then $100, only $40 then $90 if you can make it and I only have one arm available. With all that extra money you rip us off for you can afford to fix the app right? Obviously not..

Worst donation place bad experience. As expected my first physical and donation took about 3 hours which is fine it was expected but got my first donation without issues . Now i Have gone 3 more times after that and still could not make any donations first time the dumb app wouldn’t let me make an appointment and would not register my past physical and first donation. The clinic to make me wait an hour more to be approved to be screened but did not wait so went home. The next time i go The nurses could not find any of my veins despite drinking 8 bottles day before got poked both arms and sent back hime . And last time i go i got kicked out because i sweated little from 110 degree weather after 45 min drive to get there . Rude manager and incompetent staff will not go back again. This is from Bakersfield, CA.

Calendar option doesn’t work. This app update is very difficult to read. I have my phone set on a little bigger font so I don’t have to get reading glasses out every time I look at my phone. The Biolife app then looks very wonky. The numbers and words are all over the place. I liked the look of the app a few weeks ago better. The “add to calendar” function stopped working months ago so it’s annoying to have to go to my calendar every time I make an appointment and manually enter it in even though it says you should be able to click to add to calendar. I’ve checked my settings and Biolife still has permission to add to calendar. When this functionality worked, it was much nicer. Please fix this!

Garbage app. Whoever wrote this app should be fired. The thousand+ reviews already written that outline how garbage it is , should be a clue. I’ll add a new one. 1- u can’t donate without the app. Literally. We call 4 different ones within a 40 mile radius. No one ever ever ever ever answers the phone. Ever. So u need the app to donate. U get to the place and there is always a 1-3 hour wait BEFORE sign in. Because “someone called in sick “. Because of that u have to click early early times to get in. Sadly most of them are gone. Like say 9 am. U click 9 am and u might get in but not your spouse. So she goes at 9:10. There is a 10 minute grace period to sign in. Can’t be 11 minutes early or late to sign in( at the facility) now say u get there at 8:40. Since it’s a 30 minute drive. U leave a cushion. U try to change appointment. U have to CANCEL old one. And click to see if there is availability. Hopefully there is. If not u just lost you appointment. You can get around this by talking to the receptionist there “hey can u see if there is something earlier since we are already here “. The app should show if any appointment is available NOW before u cancel to reschedule. ( I’m talking same day. Not reschedule for other days )

Reviews are about the APP, not the process or place. The reviews on the App Store are for the APP, not about donating or employees. Personally, I have not struggled with the app. There have been glitches on occasion, but when isn’t there glitches with anything electronic or web based? Since day 1 (over 2.5 years ago) I have always been able to make my appts, cancel or reschedule my appts, see my balance on my card, see my history for purchases and donation appts. Any complaints I have are about the process or promotions. I will file those on their website where the actual people who work for Biolife will see them…not the APP developers.

I think the app and BioLife are just fine.. It seems all the reviews left recently are quite negative. I’m new to BioLife with my third donation coming this week and so far have had nothing but good experiences here in Pensacola Florida. I think if you are reading these reviews and deciding if you should work with BioLife, take what you read with a grain of salt. It was clear to me that most donors were doing so for the money (no problem with that) and are probably in a tough spot financially, leading to them leaving reviews through a jaded lens. BioLife clearly states the health requirements to donate so anyone complaining about their veins or something else going on with them that has disallowed them to be a donor, well that’s just a tough hand they have been dealt. Reading these negative reviews gives me the feeling that people here need to look in the mirror rather than at BioLife for their issues. ~Satisfied Customer

Points Redemption Issues. I would prefer if the point system consistently worked properly, instead of redirecting you elsewhere. I don’t remember my old email’s login, so I can’t login to the Biolife website to redeem my points. I also don’t have a recovery email for it, and my old recovery phone number I don’t have access to anymore. I just wish someone would take the time to fix the repeatedly reoccurring issue with points redemption being unavailable in the app to make our lives easier. This is beginning to become a repeatedly occurring problematic pain in the a**.

Trash promotions. I used to get promotions for $500 when returning to donate over the course of 6 donations. Now they’ve been trying to get me to come back for $340 over 6 donations. I barely felt it was worth the hassle of changing how I eat and drink to get the $500 but now you won’t even send me that offer anymore. If you keep donating without and offer their greedy guts will pump you dry for the equivalent of some trash they found on the sidewalk as payment. That’s how low they pay people. I can’t tell you how many times I’ve donated and seen my hands be dry and cracked afterward not to mention I used to donate up to 640ML and now they are taking 890 from me but want to pay me so much less???? Go f*#£ yourselves….

Excellent place, Wonderful and easy to use App.. I have been a donor here since december 2023 and i am very happy with everything . The staff are great and they make me feel appreciated and welcome. They are all very good at what they do and there are very distinct rules and policies that must be followed regarding everything involved with the donation process. They usually can get my vein with one good poke and if they have any trouble they get someone else to help them before trying again. The app has been a needed tool and makes the scheduling, rescheduling, checking the debit card, and checking promotions so much easier than using the website. Messages, blogs and everything that is on the website can usual be accessed through the app. i have never had a 3 hour wait like another user claimed to experience. perhaps during the holidays when they get very busy that might happen but for the most part the only 3 hour wait is at the first donation with the physical and perhaps the yearly physical or when there is a referral to the medical staff/nurses for some reason. The app is great and it's better with the changes and remodeling. The center is the best and so much better than the other option here in Tucson, AZ!! I highly recommend this center and if you go tell them Angela Vicari sent you to get an extra $25 with your first 2 donations!!

Biolife is a based center, and they need to be investigated.. Ok I went in and took a physical. Passed donated twice then they blocked me out and UPS stopped at my house and handed me a letter stating that my plasma was not up to parr, I’m like what! I don’t do drugs I take care of my self, they said I had to much white cells attacking the red blood cells, I’m like I gave in the past not to long ago to another plasma center and they never refused me. This center is being run by a biased personnel that just take who they want it seems, it could of been that they made a mistake and labeled the flask with some one else's name. there’s nothing wrong with me. They said I’m banned forever there, I hope they check them out and reprimand who ever is behind this. I recently donated at another facility and they never refused my donation and I’ve donated at least five times already. What does that say, there’s some kind of mistake. The lady there lied to me, but that’s ok that’s not the only place I can donate. I just wanted to say this and bring up what I went through there. Thanks for taking the time to read it.

Appointments mean nothing. The problem with this is that appointments mean nothing. You set an appointment, but 100 other people did at the time as well. 3 hour waits are normal. Defeats the point of “scheduling an appointment”. ^^^^^ And they seemingly randomly don’t allow you to schedule appointments. I know there’s not many people there in the morning, but they block you out from that so fast. But yet you can still schedule at 7:30 when tons of people are there and coming in. So it’s next to impossible for me to donate twice a week when I can only schedule an appointment one at a time, and on that short notice I can’t get a spot in the morning. ^^^^^ And I’m confused why it even blocks you out of scheduling at that time when less people are there than at other times that you can schedule. ^^^^^ It’s just a tremendously packed place at this location, would love to be able to come in and get it done but this confusing method of “scheduling appointments” that assumes you have all the free time in the world is very oddly done. I definitely recommend getting a better system

Appointments. The appointment calendar was better the old way. At least it was on my iPhone. If I make say 5 appointments, I can’t see where I made them if I come back into the app unless I click on the date again one at a time. Being able to see the whole month to schedule your appointment was much nicer. In the end it doesn’t really matter because the line to get tested is usually a half hour, then you wait in another line a half hour to get a chair, then you wait again for them to catch up and stick a needle in you. My scheduled last appointment took 2 hours to complete. I only need 45 minutes to give plasma so the rest is all waiting. Why even have an appointment? Must be like the airlines and overbook seats. This was in the Onalaska Wisconsin location. Now that I have completed my promotional coupon, I am done. I would consider going more but wait time is just terrible.

Worst experience ever. They need to have actual certified phlebotomist working here rather than students who don’t care about the patients and the damage they are causeing to people, after being stabbed in the muscle because the student wasn’t paying attention this location did nothing to care about the giant purple blood clot that was immediately forming under my arm instead I was told to come back later in the week so I go back 6 days later just to stand in line for 40 minutes and then be told I can’t donate because the damage to my arm looked worse, no accountability here and now I’m left with my time wasted and my arm looking deformed still, not worth the stress and damage there are plenty of other places to donate that care about the patients. BEWARE

Terrible customer service.. I went the first time and stood in line for 30 minutes before anybody even talked to me even though they saw me. Then they told me I didn’t eat quite enough so I needed to come back another time. I went back for a second visit. I was greeted within five minutes. I gave them my verification papers. The lady told me to have a seat and somebody would be with me. 45 minutes later someone finally said I needed to be in the line. They said the wait time in the line would probably be 45 minutes to an hour. At this point I asked if I could get in the front of the line because someone else told me to sit in the wrong spot and they said no. I left. I tried to contact the app to find out how to delete my personal information. Nobody would respond to me. I emailed them six times with no response. The customer service for this place is horrible, I would not recommend them to anybody.

Credentials. First off, reading the reviews I don’t see a problem with the app, pretty straightforward imo. However, my concern is the staff that does the actual injections. How qualified are they? Registered nurses? Received any medical training? Or just trained employees with no experience? I’m curious because sometimes the needle hurts more than usual going in. But this last visit not only hurt going in but was uncomfortable during the entire process as well as very painful removing the needle! My wife noticed a blood saturated gauze blood stains on my arm about 2 inches from injection area. Why is that? I sent that question and awaiting a response. Other than that, all is well. Best times early afternoon before 3:00 if this helped anyone.

50% of reviews has nothing to do with the app. If you are going to complain about long wait times at your center, use google or yelp review. If you are going to complain about nobody picking up the phone at your center, use google or yelp review. If you are going to complain some more, don't donate. These reviews are meant for the app, not for human error. The application itself works amazing. I can book my appointment, cancel, or reschedule perfectly fine. It shows me the balance on my loadable debit card. Now they have a points program where you accumulate points every visit or milestone. In turn, you can redeem into cash. I love the new update!

New version buggy and not well thought out, layout is not good. People who are leaving reviews for their local donation cent let should go leave a review on Google. Don’t leave a center review in the App Store. That said, people who are leaving reviews about the new version of the app should be taken seriously. The new version is really a step or two backward. Did they have people test the new version? People who actually use it to donate. It’s not user friendly and needs issues addressed. Luckily, I can use it, I see others that are saying it’s not working. For me it will log in, but then it needs to log in again. Why??? Not ready for prime time folks.

Update Doesn’t Work. Ever since the update on Monday nothing has been working. I’ve tried to be patient since before it kept saying there were errors due to high site traffic. After waiting three days it still does not work. It’s now saying “Donor’s Inquiry API Failed” and so I still cannot make an appointment and I don’t even know what the error message means. I tried looking to other reviews to see if the developers have responded with any helpful tips and I saw one where they said to email them if problems persist. I tried to email the address they wrote. It doesn’t work either. It said address not found. I don’t know why they would update a working app to make it completely unusable. I was really hoping they would fix it because I really don’t want to call my center and bug them about it or making appointments, since it’s not those poor workers fault that the developers messed up the app. Please just fix it.

Why update what wasn’t broken. So I’ve used this app for nearly a year now with no issues which has been great. I can see what’s on my card, receive my promotions and check them. Plus, I live 45 min from my donation center. It was nice knowing I had an appointment as some of the other closer donation centers don’t do appointments. Now since the update I can’t setup appointments. I was told just to come out on my normal appointment times and see if there’s anything open. Unfortunately that’s a lot of time and gas to risk everytime I want to donate. Really don’t want to but I may need to look at another donation center. At least till the get this fixed.

Yikes. This review I just to say it’s so unbelievably helpful when reviews are left because I read through every one and these people definitely aren’t telling lies and I’ve heard this many times anytime I’ve asked about it etc I’m advised it’s a joke and you get booted for the tiniest medical issue or who knows but everything is just horrible and I wanted this opportunity to help and make extra money but if I ever was a new comer and went through any of that I would of been so mad beyond especially having to drive to a location and if you have a scheduled appointment your staff should make it a priority no matter what to have these patients in and out in a timely manner and possibly give a heads up about exactly what you can’t have at these physicals ??? These people are helping your business and also helping someone that they don’t even know most likely so again top priority should be your focus it’s to bad but the reviews saved me thank you my fellow peeps ..

Bug with appointment scheduling. This app has been very easy to use except for the fact that when you get deferred for a day the people at the center tell you that you can reschedule and come back the next day, unfortunately I keep getting the same message that I “cannot donate more than two times in seven days” even though I didn’t already donate due to being deferred. The issue seems to be the same on the website and the worker at the center told me to wait a few hours but it’s been 5 hours and I’m still unable to reschedule my appointment. Please fix this issue so we can actually schedule more appointments and donate plasma! Thank you!

This is a scam!!!!!. They advertise all over about Donor900 promo to trick you into downloading this and signing up waste of time. When you type that promo in it just says not available. And calling their location is zero help as the people there have no idea what’s going on. Lady literally told me she doesn’t know anything about the promotions and to go online and read to try and answer my questions. It’s been over 6 years since I’ve been to this joke. And back then it was exactly the same. They offered a bonus for so many donations your first month, only my 3 rd of 8 visits i was paid but not credited the donation towards the bonus because the incompetent nurse kept sticking me until they were not allowed anymore because of collapsing my vein. On top of that when i asked for a different nurse After being stuck 5 times they were extremely rude to me for asking that. The only reason i even entertained the notion of going back to this incompetent disaster was the 900 in a month which turned out to be a lie. I hope this review helps anyone thinking of wasting time signing up like i did.

Less glitchy, but doesn’t save login info!. I was actually happy to see an update to the old glitchy app due to all the issues I’d had with it (crashing, couldn’t add to calendar, slow, wouldn’t load card balance, etc.). Overall the app works much more smoothly and consistently with one big flaw: it doesn’t save your login info! You now have to type in your entire email address and password (I know, first world problems) which is frustrating if I’m going back and forth between the BioLife app and say, my calendar. I had hoped this most recent update fixed this but it didn’t, and it seems I’m not the only one. Please bring back this one redeeming feature of the old app!

Pretty good, but needs some tweaks. The app is great to schedule, check your account balance, or get some info. I do have trouble sometimes when opening the app, it just crashes. I have to delete and reinstall the app when that happens and it is frustrating. It happens about twice a week and I can’t find a pattern as to what triggers it. Also, for reward redemption, the app has to redirect you to the website, which is an inconvenience, but not a huge deal. Overall a very helpful and useful app!

Log in and Facial Recognition. I’ve been donating plasma for some time. My only frustration is scheduling plasma appointments. You have to log in using your email address and password EACH TIME you want to schedule an appointment. With the latest Biolife app update you were supposed to be able to set up facial recognition which would make it so much easier to schedule appointments. I’ve logged into the Biolife app but can’t figure out the facial recognition option in the app. Am I missing something? Fixing this problem would make so many donors that much happier. Thank you!

Customer service?. The first person you see when walking into a business is someone smiling. Not here you don’t. I walked into a blank stare. I said good morning and asked how I should make an appointment since my app wasn’t working. I was told to elaborate more she didn’t understand how my app wasn’t working. I told her my phone has been crazy and I can’t open any apps. She then asked my name said she would make the appointment for me THIS time and THIS time only. Once she pulled me up she told me I needed a physical and she would make that appointment for me. I said thx but didn’t realize and don’t have the time. I said I would come back. I got a blank stare back. Never has anyone been rude here but guess there is a first for everything.

Physical. I was on time for my 12:10 physical. Asked to take a seat. Person comes in after me says they had a 12 physical and were late. The tech doing the initial work takes him first. After waiting for over 20 minutes, they still were not done with the person that was late! I had to leave and reschedule due to the time I took off for this! Manager said an honest mistake the tech even walked over to the desk and no apology from them. If you are late why are you not told you need to reschedule? From what I remember in the past if you are late for a donation you have to reschedule so why not for physicals?

THEY UPDATED!!. I’ll keep it short and sweet. I’ve been donating for many years and have used the bio app throughout those years. I always thought it was a decent app but could use a lot of improvements. I recently went to reopen the app noticing there is a new thumbnail. To my surprise the entire app has been updated and is refreshed and is so much easier to use. The layout is nice, everything works, easier to understand, and has a really nice overall flow in color scheme. The app is a lot more inviting and engaging. (Not to mention you can actually see your cash and redeem points easier) good job development team! I’m very impressed compared to what it used to look like. ✌🏼

INCORRECT/INACCURATE PAYOUTS. Okay, first of all, I’m writing this on behalf of my fiancée (as I have a medical condition that disqualifies me from donating), who is currently blood-red in the face and in tears trying to solve this issue inside a BioLofe facility. Today, he was supposed to receive a $240 payout for his donation after 1-2 weeks of tiny payouts, and he has just received merely $20. During the last promo he had, there was a time that he was supposed to receive $60 but instead only got $40, and then the $20 he didn’t receive was added at his next donation. WE CANNOT DO THIS; WE HAVE BILLS, WE NEED OUR MONEY WHEN WE ARE TOLD WE WILL GET IT BECAUSE THAT’S KINDA HOW PEOPLE PLAN TO LIVE THEIR LIVES. I don’t know if this is an app issue, or a company issue, but PLEASE, for the LOVE OF ALL THAT IS RIGHT IN THE WORLD (which isn’t MUCH anymore, might I add) — FIX THE ACCURACY OF YOUR PAYOUTS!

App is frustrating. You can schedule days weeks out but can not see your upcoming appointments. Only the very next one. If I want to change my 2nd appointment for the week I have to cancel my 1st listed one in order to see my 2nd one and change it then go back and reschedule my 1st one which is usually taken by then. Also would like to see what’s Ava on other days even if I’m already scheduled so that I know if canceling to change my time is worth it but it won’t show availability. It just says I’m already scheduled that day or can not schedule bc I’m scheduled for 2 days already. Would be Vince to see what’s available and be able to change if needed.

Maddening. Negative ten stars if possible. Whoever is in charge of online accounts should be fired to never get gainful employment again! It truly is insane that a company can totally ignore their clients, no matter how many messages they send, and never, after months and months, even remotely address the issues to logging into my account. It calls into serious question just how safe they are from a medical standpoint, when with endless amounts of time they can’t solve this one small issue, nor do they EVER respond to emails. It’s abusive of employees, who are already overworked, to demand they schedule all appointments over the phone, when this issue should have been resolved long ago.

Poor functioning app. As far as a scheduling app it works fine. Where it falls short is it will not tell you if there’s anything wrong with your appointment schedule, like if you need a physical or any paperwork done. The app will make the appointment but the physical location will not let you donate. It would be nice if the app told you when to schedule a physical. As for bio life plasma as a whole, it is is a poorly operated business that does not care about you or your time. They get way more money for plasma than they offer to pay you, and don’t give two hoots how long you stay at their poorly run facility “donating.” This app is just one deficiency among many.

The worst app ever. I would give this app a zero if I could. I have never given such a poor app review, but I have never interfaced with such a problematic app. Here goes: 1. NO CUSTOMER SUPPORT - They suggest “connecting with us online,” which really means liking them on Facebook. There is ZERO app support. Yes, there is a very roundabout way you can give feedback, but it’s quickly followed up with “we don’t work weekends and only work 8am-4pm, so you may not get a quick (any?) response.” I messaged three days ago and have heard nothing. 2. I continue to get an error message when trying to sign up for an appointment through the app. It tells me I have to have a physical because I missed my appointment, except I didn’t. I was there. FOR OVER THREE HOURS. 3. No problem, though, right? Because you can just call the site and they can set an appointment for you. WRONG. I have called nine times and left two messages with all my information and no one has returned my call.

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App Doesn’t Work. App has been working fine until I’m about to have my first appointment and I’m not able to log in. Every time I try to open the app, it crashes and takes me back to my home page. Scheduling is extremely difficult as most times are not ever available for some reason no matter how far out you try to schedule, which I believe is done on purpose to keep you from reaching the highly advertised first month donation bonus. Those ads never seem to explain that you must come in and donate many times within the month in order to receive the stated money.

App will not open. I’m not sure if it’s because the app was renovated but I have to go into my email and log in from there. When I click on the app it just goes back to my Home Screen. I wanted to try and install it and then reinstall and it said I will lose all my data in the app so I didn’t want that to happen. I’m not sure what to do. I also sent an email stating I was $45 dollars short on the debit card after my donation today April 6th. Can you please check into that as well. Thank you!

Crashing issues on iPhone 13. Hello! I’ve had a lot of issues with the most recent app update on iPhone 13 with iOS 18.0.1. Periodically, it’s crashes when I try to open it. The only solution I’ve found is to uninstall and reinstall the app, but this issue is happening on a weekly basis. When I reinstall, everything within the app works fine, but the crashing issue is definitely a problem.

Poor functioning app. As far as a scheduling app it works fine. Where it falls short is it will not tell you if there’s anything wrong with your appointment schedule, like if you need a physical or any paperwork done. The app will make the appointment but the physical location will not let you donate. It would be nice if the app told you when to schedule a physical. As for bio life plasma as a whole, it is is a poorly operated business that does not care about you or your time. They get way more money for plasma than they offer to pay you, and don’t give two hoots how long you stay at their poorly run facility “donating.” This app is just one deficiency among many.

Tech People are terrible. I started donating with BioLife almost 5 years ago. I left 2 years ago and went to another company for the sole purpose of their app always having issues. In the two years I donated for the different company, never had an issue. Out of driving convenience, I decided to come back to BioLife. I did my physical today and cannot schedule another appointment because their app is down….. AGAIN!!! Clearly the company is not going to invest in half decent tech people. Save yourself the headaches and frustrations and go with another company if there’s one available in your area.

Pretty good, but needs some tweaks. The app is great to schedule, check your account balance, or get some info. I do have trouble sometimes when opening the app, it just crashes. I have to delete and reinstall the app when that happens and it is frustrating. It happens about twice a week and I can’t find a pattern as to what triggers it. Also, for reward redemption, the app has to redirect you to the website, which is an inconvenience, but not a huge deal. Overall a very helpful and useful app!

Botched draw. I find it interesting that a botched draw due to one of your peoples inexperience or just because they are having a bad day or whatever the reason, only costs me. The botched draw was on you! I lost at least 2 hours of my life, almost a pint of my red blood cells some glucose, and now worried about subjecting myself to your work. I was told if I lost just a few more red blood cells I could not donate for 8 weeks. All this and no compensation. If you mess up a donation because you shove the needle through both sides of my vein then you should be compensating me for a complete donation. I’m certain it’s clarified in the fine print… Maybe it’s time to re-evaluate this.

Horrible. As of this week the app has been incredibly glitchy. I couldn’t log in for several days, and kept getting a message saying they were experiencing “high traffic and to try again”. Then I was finally able to get in my balance would load it just kept saying balance “unavailable”. Try and schedule an appointment and it’s said “Donor’s inquiry API failed”. My promotions aren’t showing anymore it says to schedule to start but the October one was already started. Already difficult to get an appointment now it’s impossible because I can’t even see what’s available.

Bad sticks. I was very Skeptical about Donating because of many reasons and my last couple of reasons is why. When I first started donating I had some nice caring phlebotomist. Now I don’t what they got sticking playing around in the veins. The eye of the needle do not be up straight, you tell them not to pull your skin down because you have good veins and the can see them they still do it. Today, today took the cake that one snatched the iv out my arm and now my arm has a bruise and it won’t stop bleeding after two hours. Plus I still haven’t gotten my pay. I will not be returning because of bad stickers.

Looks Great, Works Poorly. I have donated multiple times but the app still says it’s my first donation and I therefore can’t schedule more than one future donation. I also get all the first time donor correspondence every single time I schedule this “first” appointment. The app also fails to show the balance of your card. It has said $0 since having this app. The only way to actually check it is to go to the bank’s website. If they could fix these issues, the app would be great. However, these two things that don’t work are basically the only two things I would even use the app for.

Don’t go here. My wife and I both donate plasma at BioLife. The issue is the pay structure makes absolutely no sense and feels unfair. I weigh over 200 lbs and donate 1,000 mL of plasma, while my wife weighs under 150 lbs and donates 800 mL. Despite me donating more plasma, BioLife is offering to pay me $90 and my wife $105. There has been no clear or reasonable explanation for why someone donating less plasma is paid more. If payment is not based on volume, donors deserve transparency about how compensation is determined. Right now, it feels inconsistent and misleading. Donating plasma is not easy, and donors should be treated fairly and honestly. BioLife needs to explain their pay policies clearly or fix a system that doesn’t add up.

App not working after update. I’ve been using this app for almost a year and after this last update, I’ve only had issues. My balance is not loading at all and I can’t see my transaction history anymore. Then when I tried making an appointment it keeps saying the servers are backed up and to again in a few minutes. But it’s been saying that for hours already so now how am I supposed to make my future appointments?

Excellent opportunity and great app!. My local BioLife center is staffed by friendly, efficient, skilled people. I’m very happy I was referred to this opportunity to make some money and help other people. A real win-win. Payment is immediate upon completion of the donation and issued in the debit card given during the first visit. And the app is great! Easy to navigate for information, debit card balance and scheduling.

You have to sign in EVERY TIME!!. So the biggest problem with the old app was you kept having to sign out and sign back in as “current donor” every time. When they came out with the new app I was like, ahh yes finally they fixed it. Then I discovered no they didn’t. Even worse at least the old one knew who I was and I just had to have it scan my face. Now I have to enter my email and password every time! What was this update for? If it was to make the font so small so that people with bad eyes can’t read it you mission accomplished! I see what they were going for a sleeker cleaner design but all you’ve done is make it look sterile and complicated like an old windows operating system written in Linux. It’s such a simple app how can you get this wrong?? Who are you paying to make this for you cause you’re paying the wrong people, and most likely paying waaaayyyy too much. Especially for the work they are doing cause they are failing terribly.

App won’t open. When it works, the app is nice. It’s easy to schedule appointments or reschedule them if I need to. It’s easy to see my card balance, and promotions. You can also do all of this online, except see your promotions. For this reason, I don’t like it when the app doesn’t work, and it’s happening more and more often. It will start to load up and then it will just completely shut down. I’ve been trying to open the app for the past few days. I’ve tried restarting my phone and Reinstalling the app. Nothing works.

BioLife Debit Card. The debit card that payments are loaded onto is the absolute WORST! It would be nice to have safer and more dependable options for receiving payment. I’m unable to even register my card. What good is it if you can’t keep track of incoming/outgoing transactions. I’m aware that I can view my balance in the BioLife app but I want more detailed info. Customer service, with both BioLife AND the MyPaymentVault app is useless as they both use AI which, again, is useless. From a new donor I’d like to say thanks but you’re giving me a headache with this stupid debit card.

They have no pep in there step. Went in 10 minutes, early the people doing vitals were no where to be found, manager had to fuss at them. Waited 20 minutes on that, got in my chair and was almost another hour before I got hooked up. Everybody wasn’t in there assigned color station, I feel if we are waiting more then 10 minutes to be hooked up. We should be compensated more. My time is valuable. Sometimes I have to give a sitter a cut out of the money. And I drive almost 40 minutes to donate. It just wasn’t adding up for me. So I stopped going

Customer service. My son donated September 23 only not to receive the bonus for his sixth donation then upon ask why not he was told by a manager that the fliers had expired when pointed out to her to show where on the fliers that it had expired she began to get loud on the phone so I proceeded to ask the young lady what was her name so I knew whom I spoke too so am aware of what we spoke about and her response was no in a unprofessional manner !!why do these companies don’t properly trained there individual in how to deal with the general public am so upset that I told my so we will not return there anymore

Long wait times. The last few times I’ve donated, it’s taken 3-4 hours. Not enough staff to accommodate the amount of appointments they provide. It’s really discouraging and I have stopped going. Tried to switch to a different location that is local but was told I could not do that. I love to donate and feel like I’m putting some good back into the universe but it’s hard to find time if it’s going to take 3-4 hours each trip. Between working two jobs and juggling two kids’ school and activities, I don’t have the freedom to wait hours.

Profesional Staff. In my previous profession where I retired, I was in charge of training, so every time I enter a facility whether it is medical, educational or public safety I always pay attention to all the employees. A good indicator of the quality of a training program is the consistency of employee performance. I have donated (5) times and each time the staff have been polite and very attentive. They all ensure that safety and care of the patients is paramount.

Working under stressful conditions and staying on task.. Honestly I didn’t really know what to expect so when I drove up to a good sized building. I parked and walked in and to me it was super busy and I’m nervous in populated places. The whole first intake process took 5 hours to complete but how many people got helped today was quite amazing. So thank you to the staff. I realized how many emotions might be involved in a career such as that and more than likely that’s why I’m a plumber. lol

My balance keeps moving and I don’t have an accurate transaction history. I’ll have 40 dollars and then come back to see 24 or have 13 come back to 9 it’s not a huge deal just annoying when I expect to have cash then some is gone not recalling spending any and unable to check transactions effectively I’d just liked these improved and the points system rewards me every other time it’s odd because it says 200 per visit and 1250 equals 5 bucks so I’d like em to count every time

Incompetent app and website, possible scam. I have signed into 3 different emails which have all failed with the service saying that they’re not connected to an account I immediately created beforehand with said email but simultaneously saying that I can’t use the same emails I used to make a new account ‘at that current time’. I’ve tried dozens of times now to log in on the app and website doing everything you can think of to try and make it work. This reeks of a data collection honeypot and I would steer clear of this service altogether.

Mobile app needs work. Every time there’s an update I’m thinking they improved the app and they don’t. It’s such basic things like stuff not getting cut off. That can’t be hard to fix. You can barely see your password when entering it. Even though you click on “remember me” it never remembers you. And when scheduling, it’s almost impossible to see the days of the week. Please fix this stuff. It’s so basic but makes the app look like a beginner made it.

Bad injections always. If it ain’t one arm it’s another, and every time i come to the same local Biolife Plasma Service they always mess up something, today i went in, got in a bed, and they ended up missing the vein, and instead puts my blood back and 2 hours gone by just to get nothing out of it, honestly disrespectful and annoying at this point, and it will be one of many other accidental screw ups they had done on me, it makes me almost feel like if i’m treated like a animal and i leave like if nothing happened and just let it slide on them, honestly just disgusting. Now i have both arms in pain because of them.

Conventional, but crashing. The app is conventional, but I haven’t been able to open the app since the new update forcing me to miss out on bonus points and other incentives being offered that you have to physically activate on the app. I’m unable to do those things when logging in using the web browser. I’ve been trying everyday for almost 2 weeks and haven’t been able to even make it to the login page.

Very professional. I have donated twice. Both times the technicians were methodical and safe assuring I was good and comfortable. They are very thorough. The actual donation is simple. It takes about an hour. Because the techs are so conscience of safety they take what time is needed to set donors up. It takes some patience to get through all the phases. Its always crowded so they must be doing it right.

No help AT ALL!!. An app and it’s updates are supposed to make things easier. This piece of crap does none of that and actually makes it harder for you to donate. The redesign took away the ability to log on with your specific fingerprint and wants you to put in your user name (which can easily be stolen) every time you need to open the app. It doesn’t provide expiration dates for coupons, it notifies you that you have an opportunity to increase a payout, then disappears when you try to redeem the offer. For all who use this terrible app...KEEP TRACK OF YOUR MONEY, TAKE PHOTOS FOR PROOF AND DO MOT TRUST IT!!!

Stick to the website. This app is full of glitches and problems. I logged in, and 5 minutes later the app logged me out for seemingly no reason. When I attempted to log back in using the exact same login info - the app claimed “incorrect information.” When I attempted to reset my password, it immediately told me “too many requests, error.” My buddy has also tried using the app in the past to no avail. He never could even get past the login stage, as the app would claim he was using incorrect information for login. Also, even after logging in, this app is BARE. BONES. There is hardly anything to do besides schedule an appointment, and see what appointments you have upcoming. The “promotions” tab also showed nothing, and all the supposed links on the initial screen don’t work. Again, stick to the website. This app isn’t worth the effort or time

Rewards Program just doesn’t work... I’ve recently signed up for the rewards plan a month ago while completing regular appointments; thus increasing my points past the 1200 mark. I should be more than eligible to submit those points for any rewards, but it’s been having a “technical issue” ever since I’ve signed up for it. I’ve constantly been asking their “contact us” forum (which was basically no help) and I get the same response; “we’re sorry, we’re working on resolving the issue etc.” I’m just trying to submit my points. That’s all.

Horrible. You guys need to do some serious work on your app and website. I literally can never login because it says bad credentials every time. I have reset the password so many times just to try to get it to let me in and it’s ridiculous. How can you expect people to make appointments to donate when we can’t log in and then people don’t answer the phone at the facility. It’s not even all about money. You have a failed system and someone needs to fix it. For a business that’s all about saving lives, you seriously lack in the department of making it easy for people like me to help.

App crashes when opened. For the past week, every time I have tried to open the application, it would load for two seconds and then take me back to my home screen on my phone, I’m thinking it could just be a bug and I’m waiting for it to be fixed.

Physical. I was on time for my 12:10 physical. Asked to take a seat. Person comes in after me says they had a 12 physical and were late. The tech doing the initial work takes him first. After waiting for over 20 minutes, they still were not done with the person that was late! I had to leave and reschedule due to the time I took off for this! Manager said an honest mistake the tech even walked over to the desk and no apology from them. If you are late why are you not told you need to reschedule? From what I remember in the past if you are late for a donation you have to reschedule so why not for physicals?

Very well designed, smooth transitions. This app is a far higher quality then anything I would expect from an account access app. The transition screens are smooth with fading and sliding, and it’s very easy to navigate with the ability to make a new appointment very front and center. I haven’t experienced any bugs or long loading times.

Trash promotions. I used to get promotions for $500 when returning to donate over the course of 6 donations. Now they’ve been trying to get me to come back for $340 over 6 donations. I barely felt it was worth the hassle of changing how I eat and drink to get the $500 but now you won’t even send me that offer anymore. If you keep donating without and offer their greedy guts will pump you dry for the equivalent of some trash they found on the sidewalk as payment. That’s how low they pay people. I can’t tell you how many times I’ve donated and seen my hands be dry and cracked afterward not to mention I used to donate up to 640ML and now they are taking 890 from me but want to pay me so much less???? Go f*#£ yourselves….

Crashes. Since the new update the app would not open at all. It would open and before getting to the login page it would crash. I had to delete and redownload the app to get it to work again. I also had this probably when I first downloaded it. Other than that I haven’t had too many problems. And it’s easy to use.

The latest update is HORRIBLE!. The app worked fine before the latest update. Now it doesn’t work at all! Also, the location in schertz Texas NEVER answers the phone. It’s ridiculous. It rings and rings then you’re routed to voicemail. Don’t bother leaving a message because you will NOT get a call back. The payouts should be more consistent and equal. I live out of town and if the first donation of the week is only $20 that doesn’t even pay for my gas to get there to donate. So that alone will keep me from donating even one time a week, much less twice. I have complained about the pay structure through several surveys but it hasn’t done any good.

What a great morning !. This morning was another one great opportunity to donate plasma. Today Miss Kendra did my connection with the needle stick in the blue area. I always scared and nervous. I didn’t feel a single needle stick. Miss Kendra demeanor was very warm and pleasant. We laughed this morning and she made my morning very pleasant. Thanks BioLife for another wonderful worker Miss Kendra. See you all again soon.

Biolife in Corona!. I am a first time donor and I was surprised by the level of service this location gave me from the first day of my donation. At the check in I was helped by Evelia who was so helpful, warm and made it so easy for me to start the process and get settled. The nurse who helped me with my physical named Lani was also great in making me understand the medical side of it and was thorough. The level of service was beyond my expectations!

Garbage points. Your points system is more like a slap in the face or like you are laughing at your donors. There used to be promotions of $50 extra for donating 7-8 times a month and now it’s $5, and that is if the system will allow you to use them, which it mostly does not. It seems that greed and deception are what really motivate BioLife. You should be ashamed at how awful you treat people. The last time I donated, the guy who was up front and stuck my finger barely spoke to me or looked at me and it seems like the employees enjoy deferring people, like that is the best part of their job.

Log in and Facial Recognition. I’ve been donating plasma for some time. My only frustration is scheduling plasma appointments. You have to log in using your email address and password EACH TIME you want to schedule an appointment. With the latest Biolife app update you were supposed to be able to set up facial recognition which would make it so much easier to schedule appointments. I’ve logged into the Biolife app but can’t figure out the facial recognition option in the app. Am I missing something? Fixing this problem would make so many donors that much happier. Thank you!

Crashing issues. Please read everything before freaking out. The app over all is extremely useful. From scheduling appointments to redeeming points for extra money. However, since the iOS 18 update I notice myself and others have issues with it crashing either every other week or every week. Other than this bug it’s extremely useful and easy to use.

Easy to manage. Read several reviews with app issues, however, I have not had any problem nor trouble accessing and operating the app. I’m the contrary is been the complete opposite for me. Currently on an iPhone 15 pro. App is super easy to navigate and utilize. Crisp, clean, responsive and with the latest version to date.

Meh. They rope you in with a great first time donor pay rate. First eight visits blah blah blah. The eight visits have a time limit, then the idiot that stabs your arm horribly bruises you and you cannot complete the eight visits in time for the promo rate. LONG LINES!!!! You book an appointment then have to stand in line for sometimes 2+ hours! What’s the point of having appointments?! The pay is not worth it after the promo period expires. Will not be returning unless they significantly increase the pay. Philanthropy only goes so far when you’re standing in line for three hours.

Beware Debit Card. The app is good but beware when using the debit card to purchase gas. Even if you pay inside, the facility might hold an amount of money equal to what you spent. I paid $ inside a gas station. The station pulled an additional $. The next morning, the app showed my balance at as a positive. When I tried to use the card it was declined. I called the bank and found it the station was still holding an additional $. Hopefully, this doesn't happen everywhere.

Great!. Honestly, so many people have written bad reviews for this app..but I have no issues with it. I’m not sure if there was an update to make it better before I arrived but it runs smoothly and effortlessly now. 🙏🏼 I’m able to make appointments, check my balance and see any new promotions right in the app. Simple, good design that makes things easier! Thank you!

Recent updates made it work better!. Thank you for listening to feedback. The recent updates let you login with Face ID, schedule multiple appointments without app closing, and check/reschedule appointments. My only suggestion was it there was a way to monitor wait times at the center & do the screening questions on the app so you can pre-check-in.

Points Redemption Issues. I would prefer if the point system consistently worked properly, instead of redirecting you elsewhere. I don’t remember my old email’s login, so I can’t login to the Biolife website to redeem my points. I also don’t have a recovery email for it, and my old recovery phone number I don’t have access to anymore. I just wish someone would take the time to fix the repeatedly reoccurring issue with points redemption being unavailable in the app to make our lives easier. This is beginning to become a repeatedly occurring problematic pain in the a**.

Can use once then must uninstall. The app can only be used one time. Then you have to uninstall and re install it, because the app has totally crashed. The app does not work. They know it doesn’t work. I was told to use the website only. But the website has no way to see what I get paid. Only the app does. If you get a promo, DO NOT click on it. Screen shot it and enter it manually on the website. Other wise it will crash and you will not get paid. Staff saw the issues I have and said only use the website. The app is not reliable or safe

Better Options Available. The app works okay most of the time but I do recommend. The phlebotomist made a mistake and had my plasma pumping into the saline bag. I was not paid and told I could not donate until the matter was reviewed. I have left messages and after three weeks not a returned call (despite being told it should only take one business day). If you want more red tape and corporate bureaucracy then by all means feel free to wait in line for hours to get stiffed on the $45. Hard pass on this scam. Aren’t they supposed to put the blood back in? Hard to do that from the saline bag.