MyQuest for Patients App Reviews

MyQuest for Patients [Medical] App Description & Overview

What is myquest for patients app? Take control of your health.

With the MyQuest app from Quest Diagnostics, all your lab results and appointments are at your fingertips – so you have the information you need to stay healthy:

• View your lab results securely and quickly
• Find nearby Quest locations that are convenient for you
• Schedule and manage your appointments
• Manage the health of your loved ones with MyCircle
• Browse and buy your own tests with QuestDirect
• Share your health information with your healthcare providers
• Integrate your results with Apple Health

Did you know that people are more likely to know their WiFi password than important health information, such as their blood type, cholesterol, and blood sugar levels? Take control of your health with the MyQuest app, and view your lab results, manage appointments, and more, all in one place.

Download MyQuest today to get access to an all-new way to manage your healthy journey with Quest.

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MyQuest for Patients App Tips, Tricks, Cheats and Rules

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How to contact MyQuest for Patients (Quest Diagnostics, Inc.)?
Find this site the customer service details of MyQuest for Patients. Besides contact details, the page also offers a brief overview of the digital toy company. https://appsupports.co/748920931/myquest-for-patients/contact

MyQuest for Patients Customer Service, Editor Notes:

MyQuest for Patients Version 3.917 October 2022

• Users who have not verified their identity will now receive the same messaging throughout the app when trying to view available and pending results. • Users will see the following changes when scheduling appointments: an updated text/phone call informational disclaimer, new messaging and options when trying to book an appointment that has already been taken, and in some cases, wait time will no longer appear for some locations. • Minor Fixes.

MyQuest for Patients Comments & Reviews 2022

- Better than Mayo Clinic portal!

QUEST has does an excellent job reporting lab results, with useful information about the meaning of the values. I just noticed a somewhat hidden feature: tap on any value and you’ll get a graph of all your history at Quest — this helps you to detect a trend, if your lab tests have been done by Quest. A trend are much more meaningful than a simple “H” or “L” (high or low). Doctors usually scan your most recent lab report, only looking for an H or L — few doctors will also study your last three or four lab reports — they will miss a trend. The AMA, the CDC, the NIH — everyone is now recognizing that YOU are better off when *participating* in your healthcare. So help your doctor, by looking to see if any of your lab values show a trend (for better or for worse) instead of waiting until a value is outside the reference range. Btw, I’m director of a nonprofit medical research institute — and am writing this review to congratulate Quest and to help you help yourself by looking for trends.

- Quest Website Review

I like the fact that I can make appointments online. I often need to make several appointments (sometimes daily or weekly). I find it difficult to easily push one button and see a list of all the appointments I have lined up. Or push one button from the home page to make appointments. I expand the ‘Appointments’ section and expect to see a list there or an option to create one there. I normally go to a location page, select the lab I go to and then get a button to schedule an appointment. One comment about the ‘appointment only’ policy. For those of us that have blood drawn frequently but not on a set schedule, the Dr sees the results after a blood draw, changes meds according to the results and then wants a blood draw in 2 days or a week but it is not ‘Stat’ and we can’t get an appointment on that short of a notice. How should we (the patient) handle that? In addition to the comments previously input (above), there is a step that is easy to miss when scheduling an appt. The user fills in all the info and gets a ‘Review’ screen. It’s easy to think you’re done and exit the app. User must scroll down to click ‘schedule appointment’. On the other hand, frequent fliers only make that mistake once or twice.

- DO NOT USE IF YOU NEED FAST RESULTS!!! Unable to get results

The app itself works fine but quest diagnostics is broken. I bought my test and went in (the people there were great, don’t get me wrong) and I provide my sample. 24 hours later I got an email saying my results were ready to view but I had to verify my identity first. The app asked me a series of questions they got from a database to prove that it was actually me before they could actually give me my results. I thought the questions were odd because they were questions about where my estranged relatives lived and where I went to college. Anyways I somehow didn’t answer these questions right and I got locked out for 72 hours!!! I tried contacting customer services with messages and calls but I never got a response. I have now waited the 72 hours and I tried the questions again and proved I am who I really am but my results have yet to show up. I am extremely frustrated! I paid out of pocket for this test and my results have been ready for days!! This company and website is broken!!! I highly recommend going somewhere else if you need fast results!!!! They need to fix this and make it easier for people to get their results.

- Walk in

Me and my wife walked-in to Quest Diagnostics - Montclair last Oct 14 for a Blood test. We usually go there in a walk-in basis. We do not know that Quest Diagnostics stopped the walk-in. A representative went to the waiting area to call a patient. We asked the lady if we can have a blood test even we don’t have a schedule. She was so nice and told us that they no longer accept walk-in. We told her that we don’t know that they don’t accept walk-in patient because we always come in this place walk-in. She told us to wait for awhile and she will check her colleagues if they can accommodate us. There’s no available patient in the waiting area on that moment. After a few minutes, the lady came back and told us to come inside for the test. Representative were so nice.

- Terrible customer service. Positive reviews must have been paid for

They’re a joke, right? Bought and paid for is all I can presume. There’s no way this many people have a positive experience with this company. The app, itself, is not the worst, but Quest Diagnostics has provided nothing but headaches for us. My child’s Covid 19 test results were not provided to us at all. Status fluctuated between “Physician Notification” and “Results Available”. No one would respond to requests tor information. After several attempts to contact an actual customer service representative who could help, I managed to obtain the lab results. Guess what? Two days later, the app still lists the results as “Physician Notification.” This is, at the very least, completely irresponsible of them. Get the labs posted to the app or don’t claim the app/website are the best ways to get the results. I’ll certainly be making sure I know what labs are going to be processing any of our medical samples moving forward. If it’s Quest, we know we can’t presume results will be available unless we scramble for them. Terrible

- Many Flaws

Amazingly bad, and amazingly and bad for a long time given that it is a huge and important company. Many flaws such as app doesn’t prompt the user to sign into their account until late in the appointment making process. After one picks an appointment, the app then asks you to start typing in your demographic information as if you were new to the app and quest. Even after you then find a way to sign in, it does not carryover one’s medical insurance information from the last visit such that all of one’s insurance info has to be re-entered for each appointment. Populating the medical insured DOB is extremely problematic as there is no ability to type it in and there are not drop down features for the year of birth, etc. Instead it will show the current date and then when one tries to change it, there is a calendar displaying the current month of the current year and then one has to reverse scroll through every month in history back to the calendar month in the year of one’s birth in order to then select on their birthdate.

- App was better before last update

Before the last update the app was simple and easy to use. I usually got my results the next day and should my doctor not receive my results (which happened often) I could fax or email him the results right from the app. NOT ANY MORE. While this app is more attractive, that, and the ability to make appointments directly from the app are the only two things I like about it. Now it takes 2 or more days to get lab results posted, I can no longer fax my results to my doctor should he not receive them, and while there is a print option I have yet to get any of my results to print. I just get a white screen if I try to print the simple results and get bounced back to the results page for the color and/or advanced options. Why would I want an app taking up space on my devices when I can just log in to the website? I can’t send a fax, but at least it will let me print my results so I can fax them to my doctor.

- It only takes one person to make the experience uncomfortable

I have always have no problem at my every 12 weeks appointment but in this case it was a late doctor appointment and I needed to get my blood drawn but it took this one rude nurse to make my experience unhappy and a bit angry when she told me after a few hours being here as a walk in. This time it was different I know I was a walk in but I needed to have my hemoglobin checked because if it was even lower I would have to go to the hospital and get a couple of pints of blood. I wanted all day that they were open to find out because of them being behind they where behind schedule Finally at 20 minutes to 3 one of the other nurses explained to me that they need that extra 20 minutes to finish paperwork to get blood samples out. That I understood but the nurse that was so rude and kept saying that they are not taking any walk ins. So she could have explained this and what they had to do then I wouldn’t have spent about 6 hours there. But I didn’t have to spend my entire day there without eating and just sips of water. I don’t know her name but she has red hair and freckles and fair skin, so I would like to know her name. They have been always good with no complaints and that is why this is my favorite quest in Ellenton florida

- Your health at your fingertips

This app is very user-friendly, I love being able to schedule appointments from a doctors office or anywhere at anytime of day or night. Having the ability to view and carry the results around with me to share with my healthcare team is an added bonus. Simply request that your doctors share the test results, there is a fast turnaround (I waited less than 12 hours for the results to be loaded.) Other patients commented they were frustrated for not getting instant access or immediate results so keep in mind, like everything in the healthcare system there is a process but if you read the rules and follow instructions you can get the information you need in a very timely manner.

- Results

It would be great if the results were loaded automatically and you didn’t have to make a request to be able to see your results. The appointment scheduler and entry of insurance information either does not work or the collectors at the PSC offices are not trained on how to access the information. I am a Quest employee with lab services as a benefit and my doctors office was billed repeated for my labs when I provided my insurance card and employee number at the time of my appointment and blood draw. Then after my doctors office called and I called three different numbers I hope that Cheryl got everything taken care of for me. I feel sorry for patients that don’t know who or where to turn when issues arise. This is all to difficult even as an employee and even more embarrassing as a patient/employee. Things need to improve for the general public and especially for the older age group of patients.

- Bare Bones but it works!

There’s a lot it’s lacking, but the ability to see all available appointments and schedule is all I was really expecting. Bonus features like the option to view past test results, create new accounts, and link family members went well beyond my expectations. I wish they would incorporate bill pay, and keep everything in the app without having it take you to the website. I also wish I would keep me logged in and save my insurance information. It’d save me a lot of time to avoid having to re-enter it each time I have bloodwork. Also my insurance is never listed as an option and I often have to bring my card in anyway to have them check it.

- Great App!!!

I like to be proactive with my tests, so I really like the ability to get the results before I see my doctor to discuss them. Not only does MyQuest provide the results of the current test, but also previous tests, and trend charts that easily lets you check your progress. Love the ability to view not only an iPhone formatted version, but to display the full 'paper' format. My only gripe is that it takes about a week to get the results, but I understand this is mandated, I think, by government rules. Nanny state. The ability to get current and past results for easy comparison (doctor is usually to busy to look up past results) and discussion with my doctor is why I will always come back to Quest for my tests.

- better resources than my doctor

Your results might not be available to review within a day or two and could take 1 to 2 weeks unless there’s something urgent. But I think that’s perfectly great because when the doctors office call with the results they just say somethings high or low you know if you feel bad call us but don’t really have the time or explain much detail. My favorite part of this app is you can tap on anything and see a history of your results overtime with QUEST and also gives you explanations about what highs and lows in different results could mean so you can make better informed decisions about reaching out to your doctor when you need it. Love this app it’s come along way

- For Me, Quest is Best!

Knowing that the quest technicians are so precise with their diagnostics takes a big load off my shoulders. I like the way they explain each and every test result in detail and more importantly are willing to set up an appointment to discuss any misunderstandings, concerns or questions I might. have. They are these main line to health for me .I can have my concerns addressed by Board Certified Specialty Phisicians, MD’s, Interns, RN’s PA’s, NA’s Technitions, or any Number of pharmacist’s , But ultimately the wizards at quest diagnostics are my go to guys. I have been reviewing and comparing the results of my labs performed by Quest for year's. are spelled out in layman‘s terms so I can understand them very well and;. If I do have A question nI know that Quest will be there for me.

- Quest App Allows for Easy Appointment Scheduling

The Quest app allows for easy scheduling of doctor ordered lab tests. The app displays Quest locations nearby, with the closest listed first. It is easy to see and select an available appointment time which meets the requirements from my doctor and my schedule. Required fields for booking an appointment are easily recognized. What is missing is the app remembering me and my basic information. Having to fill in all demographic and insurance information each time an appointment is made can be time consuming. I do understand I could complete the insurance information once I arrive for the scheduled appointment. Yet, if I’ve entered it once in the app having it saved within the app would save time while making the appointment or at the clinic.

- Walk-in Restricted Forever?

I've been a patient at Quest for many years! I understand when I walked in one day and I was told that Quest Labs were a part of the Covid research and they would only see patients that made an appointment through their online app. At that time it took two weeks to make an appt but what about now? Will Quest continue to only take patients with online appointments and tell walk-in patients they will not be served? Considering sometimes no other people are waiting in the first place? If I had a chance to “vote” for the ability to walk in any Quest lab without an appt & to be able to have a blood draw I would not put it off as I do now! This is just my viewpoint and how apprehensive I feel to have blood drawn in the first place! Thank you for reading!

- Worst App with terrible customer service

For over a month I have sent screenshot after screenshot, changed my password numerous times to still get the same message, please try to login at a later time and to contact MyQuestSupport. Each time I log the request I get the same response.. I show you have successfully logged in (mind you I have sent another screenshot that has the time with the error message IMMEDIATELY after I get the quest support email so obviously that’s not true) . It tells me to change my password.. So I try again, then send ANOTHER screenshot back to myquest support showing, still not successful. A day later, I get the same idiotic email stating they show I successfully logged in. First off, you inputted someone else’s test results in my chart and ever since I informed you that you made a mistake you have locked me out of my account. At what point will your support desk actually read the emails and see that I’ve followed every direction with still no luck?!

- Reading and comparing results made easy!

They have this set up like a well oiled machine. I get the results before my doctor calls me. There are one click reference buttons to explain what each test is and how each result ranges. It’s so easy to see if you are in the green or the red, and if automatically pulls up your entire Quest history of that test to compare and graph it. You can clearly see your own health patterns and can feel more educated when your doctor discusses the results with you. I’ve used this for a few years and I have a lot of lab work done. I was just thinking tonight how efficient the app is, and how the visual design make it so quick to evaluate. Thank you!!

- 😡This re-do of the first Quest app is AWFUL!!

Quest, you have FAILED.👎 I’ve had an ‘account’ through Quest for many years. Then awhile back, I find out that instead of just updating the then-existing app, Quest made a completely new, separate one! No notification. Only find out when I tried to access my ‘original’ Quest app. Had to make a brand-new account and re-enter all my personal info, such as address, DOB, insurance. NOT A QUICK PROCESS!! ALSO, not very easy to navigate. When looking for a location for appointments, instead of saying the location does not take appointments, it will say ‘no appointments available’. AND then, show the next nearest location, which may be over 10+ miles away, yet still have none available within the day or next day you’re looking for. Good luck to anyone else that finds this out the hard way AND gets to have the fun of enjoying the app (NOT) every time they have to use it👎

- Patricia Savage

I have only visited one other lab and this office is outstanding, I have never had to wait I have always been called for my appointment within a few minutes of my scheduled time. All the technicians are always friendly and welcoming, I hate having blood drawn my veins are hard to find but the technicians at this Quest have no problem and I never have a bruise. There is only one thing I would change is the tape they use to hold the cotton ball in place is the absolutely the worse it does more damage than good. I can not believe that a company as big as Quest can not afford the colored stretchy stuff instead of that paper tape. But overall this Quest is wonu

- Love the company and website, hate the app.

I normally do not write reviews but when it’s not a single issue and it’s important, I feel I should address it. My experience with quest has always been amazing, the employees, delivery of service, you name it, although this time I decided to try out the app in order to get my results easier. Since I’ve created an account, it’s only shown that it’s pointless to even do it. There’s an agreement with an optional ssn to accept and it has a bug where it doesn’t go through. Due to this issue it doesn’t allow me to see my results. So I did what anybody would do and went to help and support to send a message. I filled all the info out and at the end the message I wrote couldn’t be sent… The send button seems to not work as well. Overall a bad experience when you can’t even get someone to help. Hope I can bring awareness to these issues so no one else has it.

- Amazing APP!

Quest APP makes it so easy to schedule appointments and see your blood work results! When your lab results are ready they text you so you can view the results right in the app. Color coded results for each item in your labwork - Green is good and red is bad. This app is totally amazing and useful. You can make the appointment, get confirmation, get reminders and it syncs with Maps to give you directions to their location. On the day of your appointment Quest will text you and provide a link that you can click on when you arrive to check-in using your phone. Can’t say enough about this app!

- Personal profile

I would have given you a five star rating, however, when trying to make an appointment I searched for a specific location and your system gave me info on other locations based on the date I chose. So, I had to go back, this caused me to have to re-enter my profile, and insurance. THIS WAS AGGRAVATING And a big waste of my time so that’s why I’m changing my four star rating two or three star rating you shouldn’t have to waste my time because of putting in additional information because your system doesn’t prompt for the location I originally asked for it should’ve only given me that information. Come on you guys are a big company gets her act together

- Okay, But Results Could Be Easier

Love the integration with Apple Health — one of FEW companies who do, and I’m so thankful — helps ME keep track of my OVERALL health as a whole with my heart health, sexual health, and blood health plus more. Quest is great with pricing, normally, although lately they have not been giving NEARLY enough time for people to pay their bills, especially when billing sometimes comes MONTHS late. I got a bill from FEBRUARY, at the same time I got one from April, or May, and now I’m behind, with threats of turning my accounts into collections companies which will obviously hurt my score. I’m trying to work with them, but that’s where they are lacking — empathy and CS/CCare during these MYRIAD of pandemics right now…

- The most frustrating app ever!!! 🤬😤😫

I have never spent so much time and energy spinning my digital wheels! And that’s saying a lot because I do almost everything online. It started with them rejecting my password, so I opted to change it — usually a mere speed bump. It took 5 tries and 3 different verification codes — which is obviously a lot of jumping from one app to another, and back again. I was SO frustrated,😖 as I wondered if I was just completely wasting my time. This pattern continued for each piece of info they wanted. An hour later, I finally had an appointment for basic bloodwork! They confirmed it with an email and confirmation number. But when I signed in again a few minutes later because they logged me out, it said I had no upcoming appointments. Hopefully, it will eventually update.🙄

- Why five stars

Quest is a well known provider of different types of blood, urine, etc tests. They’ve been around South Florida for quite some time and thus making their presence hard to missed. but that presence has been gained by the effort allocated to excellent customer service and ease in going through their system, like when scheduling an appointment, managing their registration process once you come in to their facilities and the actual procedure with personnel that not just performs the testing but understands the sometimes emotional distress that could come with summiting to the different procedures. And that’s why I give Quest a five out of five rating.

- Truly is MY Quest

This app is so user- friendly. I require frequent blood testing. If it weren’t for this app, I’d be lost. Between my dialysis appointments and doctor’s appointments, I’d never be able to keep anything straight. It’s not easy with these illnesses that will never go away, but with My Quest, it only takes seconds to find and schedule an appointment. And with an appointment,, the wait time is almost non- existent. Thank you, I never could make my life easier if it wasn’t for you. And lest I forget, their phlebotomists are Number one over any other in the area. They’re gentle, kind and knowledgeable. Number One all the way around. Mary Colleen Burt

- Most convenient thing ever

I get my test results Immediately even before my doctor can call me about them. This has proved very useful during the COVID-19 pandemic. I actually was able to view my results before the doctor even called me. I work in a hospital so I know we are getting backed up in notifying people. Also if you go to multiple clinics or doctors offices, you will still get your labs results in this one app. Surprised to see lab results from other visits to urgent care clinics in the past. Quest links them all up for you. This is a great useful tool. No more calls to the doctors office asking if your labs are done yet!

- Horrid

The way in the UI to set your birthday is absolutely horrendous, you have to pick a date from a calendar and go to a hidden menu to scroll from a drop down to what year you were born. Then you have to go back and pick a day in the month you were born. Just have me enter in day/month/year, please. If the appointment you are trying to schedule is taken while you’re struggling through the clunky UI (a likely occurrence, as it took me 10 minutes to fill out the self and insurance form), at the end, it just says “an unknown error has occurred, please try again.” Then, you have to go ALL the way back to change the appointment time. And it deletes all the information you entered. There must be some way to change the appointment time AFTER you’ve entered all this information, without needing to enter everything twice.

- MyQuest app – Excellent!!

Excellent app, it keeps all of my lab results organized and accessible, plus it’s easy to use and I understand the results immediately with the green and red color coding. It shows me if I’m out of range, and where I need to improve. I’d like to be able to send my lab results to my other doctors, so they know what I’ve been tested for and to avoid ordering the same tests. And if it were possible to add-on tests to my sample directly from the app, that would be even better! Would love to avoid another blood draw, if possible. Apparently it’s not easy to add-on tests from the doctor’s office…? IDK. :(

- Lots of bugs and prone to locking out patient access

One of the worst patient access healthcare apps on the market. Too many bugs and is very prone to locking out patients from accessing information in their account if the app fails to function properly. The only remedy is to call customer service and wait on hold for 10-15 minutes or more to have at customer service representative unlock your account. The simply solution would be to have the app ask you to answer pre-determined security questions that have been stored by the patient. Unfortunately, the app is apparently too primitive to allow for a secondary verification process that banks, mobile phone service providers and other institutions use to allow consumers to verify account holders and/or charge passwords.

- Huge time saver and professional KIND STAFF

For years, pre-Covid 19, I was a walk-in client since it was easiest and close to home on my way into the office. Today I did my first monthly lab work visit thru app and it was much more timely, organized and professional, easy in and out! Quest staff on Harlem RD. Are the greatest and YOU NEED TO RESPECT THEM BETTER WITH INCREASED SALARIES!! They are the reason and my entire family go to Quest… charge my insurance an additional $2 dollars per monthly visit and do it again for the next 100 clients and hand it back to your exceptional staff they are your organization DO IT SOONER THAN LATER OR YOU WILL LOSE THEM TO YOUR COMPETITORS!

- App lost all my info

Had to re-create my account from scratch recently for some unexplained reason. No previous test results can be found now. No communication about what tests were ordered by the doctor, so I do t know what to enter when making an appointment. Generally it’s just for A1C and cholesterol numbers, but I really have no way of knowing. Customer service is completely non-existent with this company. Their lab personnel often don’t seem well informed either about what is supposed to be happening. Very poor coordination of services by a company driven only by profit motive and no concern for their customers. They only care that they get all the boxes checked so the insurance companies will cover payments as requested. Need to remove profit motive and shift to single-payer system where caring for the patient can be a point of concern again.

- More Appointments

It seems that the format changes on different devices and in how you get to site. Don’t like way DOB is to be given on some of the formats. I am a lung transplant patient and have to have labs frequently. Most of the time the doctors want them with less than a weeks warning. The draw has to be before I take my medicine, and my meds must be taken on time. All the appointments in labs that are a reasonable distant fill up at least 5 days out. The last time I tried to do a walk-in I waited over 1 1/2 hours and could wait no longer, I did not get labs that day like the doctors wanted. The point is there needs to be a way for certain patients to get time sensitive labs done. APPOINTMENTS DON’T WORK IF THEY’RE NOT AVAILABLE.

- Quest denying access to my records

I have cancer and I’m on what’s called a watch and wait protocol. As part of this protocol it is essential to monitor blood markers. This app is perfect for that because I can watch for trends. What isn’t perfect about this app is the fact that Quest sent some recent results to my husband. That means that I’m unable to track my results accurately because I’m missing an entire set of blood test results. I’ve been going back and forth with Quest about this for months and they keep saying they don’t have my blood test results. They have them, they just sent them to the wrong person. I would consider this to be two separate HIPAA violations. 1. They sent my protected health information to the wrong person and 2. They are denying me access to my own records. Be watchful because any time you make health records available electronically, there’s more room for error.

- Online Appointment setting

Your system is horrible. Even though I checked in to my account it went directly allow me to set up an appointment. I went back and set up an appointment and asked my insurance even though I had just entered into my account when I went to confirm the appointment and my insurance it failed it would not work. I had to go back and reset the appointment 10 minutes later and not enter any insurance information in order to confirm the appointment. This is absolutely insane and you need to get your software people on your situation so that customers don’t have to go through all this nonsense

- Mostly user-friendly

I enjoy the ease of scheduling and changing appointments with the Quest app. The biggest annoyance with the app is the struggle to enter a birth date. The drop-down takes multiple efforts just to locate the month and year and to change whatever day date is displaying. I hate having to enter that information each time because it is not a simple process. Also, please confirm the appt with the location of the lab selected. Sometimes I check multiple labs and then realize that I can’t recall which one I actually signed up to go to! The confirmation just notes the date and time of the appointment.

- D

The easy and quick access is what gets you started with good feeling about your search for your lab results. The ability to see multiple healthcare facilities in on location keeps the good feeling going in the right direction. The robust ability to compare historical data really takes the good feeling and kicks it up a notch. It is all topped off with a staff of professional phlebotomists who put you at ease knowing your blood will be drawn with as much comfort as possible and then handled quickly and efficiently. I choose Quest every time I have the opportunity to do so.

- Not simple

It should be easier like before to get lab results and send them to multiple doctors since insurance won’t pay for the same bloodwork test I should be able to get into my results and email them or fax them to my doctors like I’ve done for years I have many many medical issues and see doctors almost every day they try to get the results they can’t get them why is it so difficult I was told I had to create a different account on the website to access them to send them and it wouldn’t happen within hours

- Customer service is dismal

Haven’t been able to see any of my lab results since signing up for app. First call to customer service was told to wait 5-7 days for results to populate. Nothing after 8 days. Second call to customer service was told to wait 10 days. After 2 weeks, still nothing. Third call to customer service was told no one is able to help from phone...only help with email and was told to use support email from app. First email sent to customer service at 3:30p on a Friday. No surprise, no answer. Too late in the day to actually respond with any sort of help. Sent 2 more emails at 4:30p and 5:00p telling them how disappointed I felt and how I feel like the scum underneath river rock and that no one is important enough on a Friday afternoon to receive any kind of help. Surprise...no answer. They have to get their act together.

- Urine test

Collect was very simple , the tech was extremely irritated and in fact told me she was irritated that morning. I asked for a cleaning wipe to have a clean catch and wipe prior to collection and she said should have them in the restroom well I went in and there were none so went back out to ask again for a wipe and very annoyed she responded ugh I guess this is going to be one of those days .. I felt like an inconvenience asking for what should have been offered as a step in the process and was hurt that I had to even ask for a simple fresh wipe to preform the collection properly . Wasnt very accommodating for a simple request , would like to see those supplies stocked to not inconvenience another tech at another time. But bathrooms were Clean .

- Blood work for diabetes type two

It’s fast and easy. But a little, still new to the medical world and myself but it is very easy and I’d like to say thank you for making it that way Qest it really not Quest or my family health care provider. Responsibility to take care of myself. It’s my Stephen Kostecki. And I will call and gave all my medical information. Because this week alone I’ve gotten phone calls from three different numbers saying they were Social Security so I don’t trust the Internet and I have the phone number to Qest I will call with all my health Medicaid data. Thank you 😊

- Quest on Mexico Rd

I have to have blood drawn frequently because I have an autoimmune disorder. I also get very anxious easily because of my aversion to needles. The staff at Quest on Mexico Rd in St Peters, MO are not only professional but compassionate. I rarely see both of those qualities during this difficult time, so it is particularly notable that so far EVERY STAFF MEMBER I have seen in that office has 1. Only had to stick me once (rare when am admitting into the hospital) &. 2. Has always treated me and my fears with compassion. They should be individually acknowledged for being True Hero’s. Thank you, Laura Domitrz

- Booking appointment

The app is fairly easy to use to set up appointments and to get results. The big problem with this app is when you have to enter in your birth date. You can’t just type in your birthdate. you are taken to a calendar with the current date then you have to keep tapping until the calendar goes back one month at a time. If you tap on the wrong place the calendar goes back to the current date. If you are a senior citizen with arthritis and have to go back 60 or more years it takes more than one try. There must be a better way to but the date in.

- App misrepresents wait times and availability

The Quest app is useless. It will waste your time and lie to you. I just wasted over an hour of my day, time off work, going to multiple locations where the app indicated that there was 0-10 minutes of wait time. No indication that walk-ins were no longer accepted, just directed me to multiple locations where I did not learn that they had no available services to walk-ins until I got there and checked in. Three different locations, had to park, get my kid out of the car, go inside and repeat the process, in afternoon traffic. Will Quest compensate me for the lost time off work? Of course not. If you can find a competitor, go there. Quest does not care about customers at all, and doesn’t care about providing an app that works.

- Why does it have to be disconnected from the other Quest apps?

This app is so annoying. I have enough passwords to remember, well here’s another one that says yes we will use Face ID but conveniently not use it. We will tie it to your Quest app but you need a separate login. We will have you fill in your information every time even if you filled it in the night before. Please some continuity? We have Apple Health to centralize results, we have the main Quest. App for storing and centralizing information. Just allow us to link them all for one seamless experience. Please? Oh and don’t get me started on how my physician’s office sent lab orders that were conveniently lost so O had to buy the test as to not have to reschedule to after the new year.

- Quest lacks quality and availability

I have been on endless loop to speak to somebody/anybody at quest. They have it so blocked that the system hangs up on you. Called my patient case worker. We did multiple unsuccessful calls with blocks preventing either of us from getting results. Finally quest said they sent results out 6/1 but they did not. The dr office is having to call quest to get them to send results. The entire quest system is whacked because they treat patients as an annoyance and inconvenience and there is lack of support in my opinion. I like the app. I am hating the service provider.

- Easy app

2 things I almost missed, and I have a big screen on my phone: (1)There's a dropdown for more available appt times than the early AM ones showing. (2)There's a small, right-facing arrow to the immediate right, at the top of the calendar. On my iPhone, touching that generated, a list of months, days, and years to use in constructing the date. Maybe intuitive to most people, but, at first I started swiping the calendar to get to my birthdate 😳. Otherwise, so, so easy to use this app. Best going to Quest with an appt. Otherwise you wait until they can fit you in. That's a policy change!!

- Horrible avoid at all costs

Took more than 2 weeks to give me my COVID19 test results. I had to phone them twice to get my results when they were expected to pop up on the app. They had my date of birth completely wrong which worries me that I may have someone me else’s results. More than a week later the results came through on the app. I could have been infected several times over since then. The application was a nightmare. The test was pure torture. The guy made me shove a 6” Qtip all the way up my nose to the back of my head and twist it round twice and hold for 15 seconds and repeat with the other nostril and the same swab. Since then several people told me they barely had to put it up their nose in one nostril and thought I was exaggerating. Avoid this company and their useless app.

- Why?!?

Overall, I appreciate that there is an app to schedule from; however, why have the app if it doesn’t pull up your personal info & you have to pull out your insurance card anyway every time? I could do that over the phone. I was hoping if I created a profile, I’d get auto-fill for something. I’d also say if you need to make sure nothing is changed, just ask & show profile info to review easily & let them move on if nothing has changed. One thing I do really like is that it pulled up where I went to Quest last time because I really don’t care about 3 counties worth of locations. One more thing: the rolling dates under date of birth kept spinning back toward a

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MyQuest for Patients 3.9 Screenshots & Images

MyQuest for Patients iphone, ipad, apple watch and apple tv screenshot images, pictures.

MyQuest for Patients iphone images
MyQuest for Patients iphone images
MyQuest for Patients iphone images
MyQuest for Patients iphone images
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MyQuest for Patients (Version 3.9) Install & Download

The applications MyQuest for Patients was published in the category Medical on 2014-03-28 and was developed by Quest Diagnostics, Inc. [Developer ID: 300300771]. This application file size is 37.91 MB. MyQuest for Patients - Medical app posted on 2022-10-17 current version is 3.9 and works well on IOS 12.0 and high versions. Google Play ID: com.questdiagnostics.myquest