MyQuest for Patients App Reviews

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Great Service, but now no walkins. I don't know if it's because of their own financial hardship, or if they are just jumping on the layoff bandwagon like the tech sector, but now in an office considerably larger than most other medical offices I see they literally only have ONE employee there for the entire day -- they unlock in the morning and lock it at night. So, you have to schedule now at least 2 days in advance, online in their app, or you can't be seen. And if the schedules they show are to be believed, they schedule that one phlebotomist continually a new patient every ten minutes! I know phlebotomists are paid "well" around $35/hour, but that was ten years ago and I don't think they have a union. They should be paid considerably more than explosive gas canister drivers in my opinion, and those guys clear considerably over 100K/yr. Just my opinion, phlebotomists shouldn't be so invisible and treated like low skilled robot workers.

Reading and comparing results made easy!. They have this set up like a well oiled machine. I get the results before my doctor calls me. There are one click reference buttons to explain what each test is and how each result ranges. It’s so easy to see if you are in the green or the red, and if automatically pulls up your entire Quest history of that test to compare and graph it. You can clearly see your own health patterns and can feel more educated when your doctor discusses the results with you. I’ve used this for a few years and I have a lot of lab work done. I was just thinking tonight how efficient the app is, and how the visual design make it so quick to evaluate. Thank you!!

Many Flaws. Amazingly bad, and amazingly and bad for a long time given that it is a huge and important company. Many flaws such as app doesn’t prompt the user to sign into their account until late in the appointment making process. After one picks an appointment, the app then asks you to start typing in your demographic information as if you were new to the app and quest. Even after you then find a way to sign in, it does not carryover one’s medical insurance information from the last visit such that all of one’s insurance info has to be re-entered for each appointment. Populating the medical insured DOB is extremely problematic as there is no ability to type it in and there are not drop down features for the year of birth, etc. Instead it will show the current date and then when one tries to change it, there is a calendar displaying the current month of the current year and then one has to reverse scroll through every month in history back to the calendar month in the year of one’s birth in order to then select on their birthdate.

Love the company and website, hate the app.. I normally do not write reviews but when it’s not a single issue and it’s important, I feel I should address it. My experience with quest has always been amazing, the employees, delivery of service, you name it, although this time I decided to try out the app in order to get my results easier. Since I’ve created an account, it’s only shown that it’s pointless to even do it. There’s an agreement with an optional ssn to accept and it has a bug where it doesn’t go through. Due to this issue it doesn’t allow me to see my results. So I did what anybody would do and went to help and support to send a message. I filled all the info out and at the end the message I wrote couldn’t be sent… The send button seems to not work as well. Overall a bad experience when you can’t even get someone to help. Hope I can bring awareness to these issues so no one else has it.

Super convenient!. The app makes managing my entire family’s quest accounts simple. I can quickly flip through each person “chart”. Compare results. Print them if needed. Schedule appointments with ease. You can also pay any balance due. There is even more things you can do on the app that I haven’t utilized yet…like I believe there is an option to connect directly with your doctor’s/provider regarding your results. There is also the option to ordered your very own lab work that you might need out of pocket without the need of getting a script elsewhere first. Although I have not utilized that option, I have poked around to see what it’s all about and what is offered. Certainly appeared impressive and easy enough to do quickly and easy enough via the app.

Walk-in Restricted Forever?. I've been a patient at Quest for many years! I understand when I walked in one day and I was told that Quest Labs were a part of the Covid research and they would only see patients that made an appointment through their online app. At that time it took two weeks to make an appt but what about now? Will Quest continue to only take patients with online appointments and tell walk-in patients they will not be served? Considering sometimes no other people are waiting in the first place? If I had a chance to “vote” for the ability to walk in any Quest lab without an appt & to be able to have a blood draw I would not put it off as I do now! This is just my viewpoint and how apprehensive I feel to have blood drawn in the first place! Thank you for reading!

What works about it works very well. But when it doesn’t work, it’s very frustrating. I love the fact that I can get my results on my quest and see them all written out with highs and lows over time. That’s excellent. However, making an appointment and getting that little barcode and confirming it, signing in at the facility: no part of this works smoothly. If you have trouble with any of this (such as vision issues, inaccessibility or computer illiteracy) expect to be treated rudely at the facility. You will be told to bring someone capable to do this for you so they don’t have to help! Terrible customer service. Update: I bumped the rating up a star because now I just go online to make an appointment…no problems if I avoid the Quest app. Having an appointment means being taken within 5 minutes of your scheduled time. That’s very nice.

Quest App Allows for Easy Appointment Scheduling. The Quest app allows for easy scheduling of doctor ordered lab tests. The app displays Quest locations nearby, with the closest listed first. It is easy to see and select an available appointment time which meets the requirements from my doctor and my schedule. Required fields for booking an appointment are easily recognized. What is missing is the app remembering me and my basic information. Having to fill in all demographic and insurance information each time an appointment is made can be time consuming. I do understand I could complete the insurance information once I arrive for the scheduled appointment. Yet, if I’ve entered it once in the app having it saved within the app would save time while making the appointment or at the clinic.

App was better before last update. Before the last update the app was simple and easy to use. I usually got my results the next day and should my doctor not receive my results (which happened often) I could fax or email him the results right from the app. NOT ANY MORE. While this app is more attractive, that, and the ability to make appointments directly from the app are the only two things I like about it. Now it takes 2 or more days to get lab results posted, I can no longer fax my results to my doctor should he not receive them, and while there is a print option I have yet to get any of my results to print. I just get a white screen if I try to print the simple results and get bounced back to the results page for the color and/or advanced options. Why would I want an app taking up space on my devices when I can just log in to the website? I can’t send a fax, but at least it will let me print my results so I can fax them to my doctor.

For Me, Quest is Best!. Knowing that the quest technicians are so precise with their diagnostics takes a big load off my shoulders. I like the way they explain each and every test result in detail and more importantly are willing to set up an appointment to discuss any misunderstandings, concerns or questions I might. have. They are these main line to health for me .I can have my concerns addressed by Board Certified Specialty Phisicians, MD’s, Interns, RN’s PA’s, NA’s Technitions, or any Number of pharmacist’s , But ultimately the wizards at quest diagnostics are my go to guys. I have been reviewing and comparing the results of my labs performed by Quest for year's. are spelled out in layman‘s terms so I can understand them very well and;. If I do have A question nI know that Quest will be there for me.

Quest App. Quest has a very good app for scheduling appointments and all the other functions needed for testing such as forwarding results, sharing results for other caregivers, billing look ups, upcoming appointments, etc. I would like to see them make a few improvements: 1. They have a few places such as when looking up future appoints you have scheduled, if there are no appointments, you get a dead end page that says there are no appointments. It would be better to put a link on that page to schedule an appointment. 2. For some reason I cannot enter my insurance. I’m on Medicare and there are no choices that I can find that it will take. Not a huge problem because they can take care of it when you arrive. Our local Quest locations all seem to be well run, efficient, and have competent staff on board.

Great App!!!. I like to be proactive with my tests, so I really like the ability to get the results before I see my doctor to discuss them. Not only does MyQuest provide the results of the current test, but also previous tests, and trend charts that easily lets you check your progress. Love the ability to view not only an iPhone formatted version, but to display the full 'paper' format. My only gripe is that it takes about a week to get the results, but I understand this is mandated, I think, by government rules. Nanny state. The ability to get current and past results for easy comparison (doctor is usually to busy to look up past results) and discussion with my doctor is why I will always come back to Quest for my tests.

My father loves it.. The quest on Downey ave is amazing. I love how easy it is to schedule an appointment for my father. This location is always fast and staff are friendly and understanding. My father comes in a gurney and or wheelchair. They are very attentive and assist my father with his lab order and always go over and beyond to assist him. I definitely hope they are always as attentive and continue to have the same care for the people that need their services. I highly recommend this location. My mother is not fluent in english, and they are always very helpful. My father translates, but when he goes it’s early and he’s not fully awake sometimes. His wait time is minimum and transportation can even wait to take him back home in one trip.

Test results. Thank you for your test report, only disappointment to express is the time it takes to receive results, this puts the Doctor behind and causes possible health issues which could have been under treatment sooner that could possibly have saved damage or suffering do to no answers of which if received sooner would allow the Doctor to assign a treatment that could reduce pain or growth of damage. It does not always end this way but it is the time where it does that is when the patient will have fear and disturbance as to WHAT IS TAKING SO LONG AND I AM NOT GETTER. Please help the patient revive the necessary care and treatment without hearing that the ANT CAUSED MY HEALTH IS GOING TO BE ALRIGHT. Thank you for the opportunity that is only available for the correct system is the need to stay in touch with all the people within the group which will make for a Mutch better group and coomumication

Makes appt scheduling easier. Once you set up one appt at your preferred/regular location, the app remembers and you simply click in and select your date. The available times come up. You choose your time, click through the options on the next screen and finish up. You receive an email (and text if you selected that too!) confirming your appt. I find it more expedient than the website though Quest has made improvements overall in usability. What I WOULD like to see changed is a better interface for finding out the cost for unusual tests such as Apo(b), LP(a), and Omega-3 Index. When I’ve looked I found info about it but it’s shrouded in location availability and other background info that could be listed in a more user-friendly fashion. Cost isn’t listed though. Or, maybe it is and I’m not looking in the right spot.

My experience with Quest. I’ve been going to Quest to have my blood work done every 3 to 6 months for about 7 years now and have always been treated very well and when I’ve made an appointment I’ve always showed up at appointment time and been in and out very quickly . It’s always been the most convenient way to provide my doctors with the blood work that they have been requiring. For all these years now. I have a few serious issues like Heart And thyroid problems so it’s been something that has required frequent attention and visits to Quest and have never had any kind of problems with blood work getting to the Doctor that has ordered it, it literally has been a very easy and convenient way to do it.

😡This re-do of the first Quest app is AWFUL!!. Quest, you have FAILED.👎 I’ve had an ‘account’ through Quest for many years. Then awhile back, I find out that instead of just updating the then-existing app, Quest made a completely new, separate one! No notification. Only find out when I tried to access my ‘original’ Quest app. Had to make a brand-new account and re-enter all my personal info, such as address, DOB, insurance. NOT A QUICK PROCESS!! ALSO, not very easy to navigate. When looking for a location for appointments, instead of saying the location does not take appointments, it will say ‘no appointments available’. AND then, show the next nearest location, which may be over 10+ miles away, yet still have none available within the day or next day you’re looking for. Good luck to anyone else that finds this out the hard way AND gets to have the fun of enjoying the app (NOT) every time they have to use it👎

Could be better. The app does everything it claims to do. I get notified when my lab results are available. If I can't find the results and submit the issue through the app, the results are usually available in a day or two. What is frustrating about the app is that the app requires separate steps to sign in. This is an app on my phone and it opens without signing me into MyQuest. So if i make an appointment without going through the steps to sign in I have to enter all of my information during the appointment scheduling process. The app does not remember my information, nor for it allow auto-filling. It as nearly 10 minutes to the appointment scheduling process. More of I have to look something up like my insurance group number. I understand why some features don't require a sign in, but again this is an app on my personal cell phone. Just sign me in. At a minimum ask me to sign in for processes that are simpler with a sign in. I think it asks me to sign in of I check results. Do the same for appointment scheduling.

Difficult to use. The MyQuest app is a great way to schedule an appointment … if you are the CFO of Quest looking to cut costs by getting rid of all the personnel who answer the phone for scheduling appointments. For those trying to make an appointment, not so much. Just one example out of many: trying to enter your date of birth the screen will show today’s date with rolling lists of Month, Day, and Year. When you try to change the month to your birth month, it will fill down to your month and as soon as you let go, it rolls right back to the current month. It did the same thing with day and year. Finally — in frustration — I made all three spin at once and when they stopped it was a date in January of 1998. After that, I was able to enter my date of birth with no problem.

Okay App. Difficult to Update Insurance Information. I have an account with Quest. It makes it tremendously hard to update insurance information. You must have a bill in order to access the page, which is on the desktop, separate from the app. I’ve entered multiple bill numbers without success. One would think that Lab Corp/ Quest Diagnostics does not want to get paid. Insurance information, IMO, should be a part of the profile and updated as needed. Once the insurance is updated, an alert may be sent to billing services to bill the new insurance. Oh, one is unable to enter their birthdate starting with the month. App will not let you do it. Became frustrated and entered the year of birth first. It worked. The app has lots of room for improvement.

Quest Website Review. I like the fact that I can make appointments online. I often need to make several appointments (sometimes daily or weekly). I can’t find an easy way to push one button and see a list of all the appointments I have lined up. Or push one button from the home page to make appointments. I expand the ‘Appointments’ section and expect to see a list there or an option to create one there. I normally go to a location page, select the lab I go to and then get a button to schedule an appointment. One comment about the ‘appointment only’ policy. For those of us that have blood drawn frequently but not on a set schedule, the Dr sees the results after a blood draw, changes meds according to the results and then wants a blood draw in 2 days or a week but it is not ‘Stat’ and we can’t get an appointment on that short of a notice. How should we (the patient) handle that? In addition to the comments previously input (above), there is a step that is easy to miss when scheduling an appt. The user fills in all the info and gets a ‘Review’ screen. It’s easy to think you’re done and exit the app. User must scroll down to click ‘schedule appointment’. On the other hand, frequent fliers only make that mistake once or twice.

DO NOT USE IF YOU NEED FAST RESULTS!!! Unable to get results. The app itself works fine but quest diagnostics is broken. I bought my test and went in (the people there were great, don’t get me wrong) and I provide my sample. 24 hours later I got an email saying my results were ready to view but I had to verify my identity first. The app asked me a series of questions they got from a database to prove that it was actually me before they could actually give me my results. I thought the questions were odd because they were questions about where my estranged relatives lived and where I went to college. Anyways I somehow didn’t answer these questions right and I got locked out for 72 hours!!! I tried contacting customer services with messages and calls but I never got a response. I have now waited the 72 hours and I tried the questions again and proved I am who I really am but my results have yet to show up. I am extremely frustrated! I paid out of pocket for this test and my results have been ready for days!! This company and website is broken!!! I highly recommend going somewhere else if you need fast results!!!! They need to fix this and make it easier for people to get their results.

Frustrating process. The app is glacially slow. I have a specific blood draw every 6 months so this is not my first rodeo. I used to just walk in the Quest location near Novato Community Hospital but it closed recently. Now I use the web site or app to schedule a visit. Tonight, I tried to schedule an appointment using the app and it took forever, getting hung up and freezing on certain screens. Then, when I am finally offered times and locations for appointments, the options were VERY limited. When I got to the end, finally having scheduled my blood draw, Quest didn’t have any of my data saved to my account. I had to re-enter all of my information including my insurance details. Took me fifteen plus minutes to schedule a standard antibody test using the app, that will probably take less than 3 minutes. Bummer experience.

It would be perfect with some improvements. Love having the ability to make appointments and see results but it would be even better if the App kept your insurance info saved. Having to make an appointment and enter the same info each time it’s not good. It could also be improved by displaying available time slots for appointments as opposed to all appointments. For example, I needed a morning appointment and it showed 11 times available and an 8:00 appointment. I couldn’t click on it because it was greyed out. I had to expand to see the available appointments were in white (not greyed out). I had to do this for each location that was near me in order to find an early morning time.

Very Useful!. I had some blood taken at Quest about 3 weeks ago. It took a while for the nurse to get all the paperwork coordinated (the results were to go to three different doctors), but during this time I was able to download this app and sign up to MyQuest. I received the blood results in just 3 days! The app also presented them in a convenient graphical form showing each number on a scale indicating the normal range. I still haven’t heard from any of the doctors, but the results were good so I’m not losing sleep… Although this review is for the app, I would also like to put in a plug for the Pasadena, CA (E Green St) Quest staff, which has been very friendly and competent and has gone out of their way to help me on several visits. Update: The app was also useful for scheduling, except that it didn’t remember my insurance info from previous times as and I had to re-enter it.

Not User Friendly. I have a My Quest account. I just tried to schedule an appointment for a routine blood draw. At the bottom of the appointments page there are 3 options for Insurance: 1) I want to save time and provide insurance information now; 2) I will bring proof of insurance to my appointment; 3) I do not have insurance. I selected 1 even though I am in Quest’s system. After filling in the form there is no apparent way to save this information. I tried three times before giving up and selecting option 2. Only the was I able to schedule my appointment. If Quest is going to rely solely on technology to schedule appointments they need to fix this. Why even ask anything more of those with Quest accounts than “has your insurance changed since your last appointment?” I have been going to the same Quest testing site for 4 yrs now, and the staff at the location is always helpful - they are great at what they do. Sadly I can’t say the same about Quest’s IT team.

Results. It would be great if the results were loaded automatically and you didn’t have to make a request to be able to see your results. The appointment scheduler and entry of insurance information either does not work or the collectors at the PSC offices are not trained on how to access the information. I am a Quest employee with lab services as a benefit and my doctors office was billed repeated for my labs when I provided my insurance card and employee number at the time of my appointment and blood draw. Then after my doctors office called and I called three different numbers I hope that Cheryl got everything taken care of for me. I feel sorry for patients that don’t know who or where to turn when issues arise. This is all to difficult even as an employee and even more embarrassing as a patient/employee. Things need to improve for the general public and especially for the older age group of patients.

Terrible customer service. Positive reviews must have been paid for. They’re a joke, right? Bought and paid for is all I can presume. There’s no way this many people have a positive experience with this company. The app, itself, is not the worst, but Quest Diagnostics has provided nothing but headaches for us. My child’s Covid 19 test results were not provided to us at all. Status fluctuated between “Physician Notification” and “Results Available”. No one would respond to requests tor information. After several attempts to contact an actual customer service representative who could help, I managed to obtain the lab results. Guess what? Two days later, the app still lists the results as “Physician Notification.” This is, at the very least, completely irresponsible of them. Get the labs posted to the app or don’t claim the app/website are the best ways to get the results. I’ll certainly be making sure I know what labs are going to be processing any of our medical samples moving forward. If it’s Quest, we know we can’t presume results will be available unless we scramble for them. Terrible

It only takes one person to make the experience uncomfortable. I have always have no problem at my every 12 weeks appointment but in this case it was a late doctor appointment and I needed to get my blood drawn but it took this one rude nurse to make my experience unhappy and a bit angry when she told me after a few hours being here as a walk in. This time it was different I know I was a walk in but I needed to have my hemoglobin checked because if it was even lower I would have to go to the hospital and get a couple of pints of blood. I wanted all day that they were open to find out because of them being behind they where behind schedule Finally at 20 minutes to 3 one of the other nurses explained to me that they need that extra 20 minutes to finish paperwork to get blood samples out. That I understood but the nurse that was so rude and kept saying that they are not taking any walk ins. So she could have explained this and what they had to do then I wouldn’t have spent about 6 hours there. But I didn’t have to spend my entire day there without eating and just sips of water. I don’t know her name but she has red hair and freckles and fair skin, so I would like to know her name. They have been always good with no complaints and that is why this is my favorite quest in Ellenton florida

Bare Bones but it works!. There’s a lot it’s lacking, but the ability to see all available appointments and schedule is all I was really expecting. Bonus features like the option to view past test results, create new accounts, and link family members went well beyond my expectations. I wish they would incorporate bill pay, and keep everything in the app without having it take you to the website. I also wish I would keep me logged in and save my insurance information. It’d save me a lot of time to avoid having to re-enter it each time I have bloodwork. Also my insurance is never listed as an option and I often have to bring my card in anyway to have them check it.

Please read⚠️. I got my blood drawn here and the lady who did it took like 5-6 samples of blood. I don’t know if that’s too much. It probably could have been for my body since I’m so skinny and it probably couldn’t handle it. On my way out though I started to feel dizzy and I fainted right there. After it happened I still felt horrible HOURS LATER and I actually thought I was about to die. I even went to the ED to make sure I was okay. Thank god I feel a little better now. Please don’t go to this place. My sister also had a bad experience here. They told her she had to get 12 blood samples DONE IN THE SAME DAY when she was only 5, which could have killed her. They should honestly give people water or juice just incase, instead of making people immediately walk out like nothing happened. I suggest not to go here and get your blood tests somewhere else and do your research. Plus results take forever. If you did take the time to read this, I hope you have a good day/night and to stay safe out there. <3

Patricia Savage. I have only visited one other lab and this office is outstanding, I have never had to wait I have always been called for my appointment within a few minutes of my scheduled time. All the technicians are always friendly and welcoming, I hate having blood drawn my veins are hard to find but the technicians at this Quest have no problem and I never have a bruise. There is only one thing I would change is the tape they use to hold the cotton ball in place is the absolutely the worse it does more damage than good. I can not believe that a company as big as Quest can not afford the colored stretchy stuff instead of that paper tape. But overall this Quest is wonu

Not happy with the app. Not happy with the app and the service. I have been addressing the issue for more than a year now, to be exact still nothing has changed. I still cannot view my result. I contacted them through the app, as they said, and still no response, not even a single one. I even talk to my doctor and he told me that it should be available cause I know he and my primary is always in contact about my condition. I would talk to Qwest and all their response is the information is not matching. Well, same info that they have since 2019 until late 2020 I started not able to view the result. The only thing I can do online views the past result except for the last result on October 26,’2022 which is stated on their website result can be viewed on October 30, 2022. Again, I also contact them through the apt now response. The only thing I can do to their app is making an appointment. What's the point when no one is listening?

Walk in. Me and my wife walked-in to Quest Diagnostics - Montclair last Oct 14 for a Blood test. We usually go there in a walk-in basis. We do not know that Quest Diagnostics stopped the walk-in. A representative went to the waiting area to call a patient. We asked the lady if we can have a blood test even we don’t have a schedule. She was so nice and told us that they no longer accept walk-in. We told her that we don’t know that they don’t accept walk-in patient because we always come in this place walk-in. She told us to wait for awhile and she will check her colleagues if they can accommodate us. There’s no available patient in the waiting area on that moment. After a few minutes, the lady came back and told us to come inside for the test. Representative were so nice.

Insurace options. Below was my previous review from several months ago, but the app has been updated and it is so easy to maneuver! Great job! Old news: The app is actually very nice but when it comes to filling in the insurance, to “save time“, there are not enough insurance options and it is a required field that you have to put in the name of your insurance company. You only have a very limited choice to choose from and of course our very popular insurance company is not on the list. Please make it so you can add your own insurance company. It can be changed at the appointment time without having to fill in all the other numbers. Thank you

better resources than my doctor. Your results might not be available to review within a day or two and could take 1 to 2 weeks unless there’s something urgent. But I think that’s perfectly great because when the doctors office call with the results they just say somethings high or low you know if you feel bad call us but don’t really have the time or explain much detail. My favorite part of this app is you can tap on anything and see a history of your results overtime with QUEST and also gives you explanations about what highs and lows in different results could mean so you can make better informed decisions about reaching out to your doctor when you need it. Love this app it’s come along way

Lab work. They’re nice people and get you in and out, so I rate them a 5 star, BUT the 3 stars I gave was to Quest and or appointment scheduling, or computer or whoever that apparently cancelled my appointment I made through the app and when I came in for my 12noon lab appointment and signed in Express sign in, it said they had no times available for walk ins but I could go to app and schedule an appointment?!?! I got to the sign in stand at 12:05pm and if it was because of that reason you cancelled me then that’s crap you!!! Now I’m scheduling again and I hope your sign in stand doesn’t do this to me again because I d gotta get these labs done this week in order to have my surgery on Jan. 19th. Not happy that I took my time off to come get labs for the surgery and this happened. SJ I’ll be sure to be extra early to stand in line for the sign in stand! I hope it doesn’t happen again!

Your health at your fingertips. This app is very user-friendly, I love being able to schedule appointments from a doctors office or anywhere at anytime of day or night. Having the ability to view and carry the results around with me to share with my healthcare team is an added bonus. Simply request that your doctors share the test results, there is a fast turnaround (I waited less than 12 hours for the results to be loaded.) Other patients commented they were frustrated for not getting instant access or immediate results so keep in mind, like everything in the healthcare system there is a process but if you read the rules and follow instructions you can get the information you need in a very timely manner.

Recent update screwed this app up. I loved this app for many years. So easy to use and having labs available on my phone proved very useful at doctors appointments. One of my favorite tools built into the app are the graphs! So you can pull up your most recent lab (for example Cholesterol) and then she the entire history of your past labs on a graph. However, one of the more recent updates screwed this all up and makes the app almost unusable now. NOW When pulling up lab results, they are no longer in order of timeline of visits (dates of service). Since the update, they are not sorted at all (not that I can see), so you have to scroll through ALL results looking for the particular date of service. The results are all over the place, 2021, then a date in 2019, followed by a date in 2023. It’s all mixed up. Multiple times I’ve been in a doctors office and tried to pull up these now un-sorted labs and it took far to long to locate them because I have so many to look through. I’ve used Quest exclusively for years mainly because of their app, but if this problem isn’t fixed soon, I’ll be switching to a different lab that offers an app or online login and access to lab results that can be sorted properly to promote ease of use. PLEASE fix this problem so I don’t have to move!

App update much better. The update to this app is so much better than it was. They now have almost all insurance companies listed and bugs seem to be fixed. More user friendly. My only complaint and reason I didn’t give 4 stars is that you can’t change your name. Some docs have my full name listed and some have my nickname. I also changed my last name when I married my husband 3 years ago. Instead, you have to call them (no one ever answers; I’ve tried several times) so you can’t save your info since your actual name is different from the one on the app. I’ve tried setting up a different account and nope it doesn’t work. It would be great if they allowed you to change on the app. Then you can show proof at your appointment if necessary - well you show proof it’s you anyways when you check in.

Pretty good, but could use a couple simple improvements.. The results and data explanations are great. I like being able to schedule appointments via the app but I’d like to see too big feature upgrades. First, when scheduling an appointment, I’d like to be able to see when the next available date is at my nearest location. That would be much better than scrolling day-by-day until you find a free day and time. Second, why can’t the App Store my insurance information? That is data I need to look up every time I need it. Just store it and ask if it has changed. One last thing for a blood test that falls under “other,” why not let the user specify so the phlebotomist is prepared? Thanks

Pretty good. You can schedule appointments, find locations, and get test results. Very handy when traveling. However it makes you enter your health insurance information every time. This takes time if you have secondary or tertiary insurance. It also won’t save your preferred Quest location. It will always go to the nearest to you. Great if you are traveling or your location is the one nearest to you, not if your choice is located elsewhere. If you sign in it will keep your information when it backs-out to make appointments, but will lose the location you had chosen after you signed in. Needs a lot of work. Update: Some of the locations have scanners for your insurance cards, some don’t. My experience is the scanned information isn’t made available to the person needing to check your insurance, so they have to enter it. There are no scanners in that person’s drawing room, so it’s manual. It would be nice to be able to scan your insurance cards on your phone when the app asks for your insurance information. They need to invest more money towards IT.

Convenient and useful. I only gave 4 star because the app doesn’t save my insurance information nor my sponsor’s information. Perhaps a security thing, but when you check my military I.d. It would confirm I am who I say I am. It is convenient because I can see my lab results and formulate relevant questions for my doctors. I like that I get my labs not just my doctors… so I’m not waiting to find out… I already know and can make my own suggestions. It is pretty user friendly. If there was anything I say needs improving, it would be a guide for those who have never used the app before to know what information goes where… as a healthcare professional some people need more assistance that others. It may seem self explanatory but when you go to the app you are not automatically logged in, and people set up appointments only to realize they were never logged in. But reassurance that it isn’t lost, they just need to log in is comforting. I help patients to navigate the app when they ask, but maybe there’s a way to incorporate a reminder to sign in before scheduling. Otherwise I like the app, been using it for several years, and I have various doctors so, it again is convenient and easy to access lab results once they are ready!

Better than Mayo Clinic portal!. QUEST has does an excellent job reporting lab results, with useful information about the meaning of the values. I just noticed a somewhat hidden feature: tap on any value and you’ll get a graph of all your history at Quest — this helps you to detect a trend, if your lab tests have been done by Quest. A trend are much more meaningful than a simple “H” or “L” (high or low). Doctors usually scan your most recent lab report, only looking for an H or L — few doctors will also study your last three or four lab reports — they will miss a trend. The AMA, the CDC, the NIH — everyone is now recognizing that YOU are better off when *participating* in your healthcare. So help your doctor, by looking to see if any of your lab values show a trend (for better or for worse) instead of waiting until a value is outside the reference range. Btw, I’m director of a nonprofit medical research institute — and am writing this review to congratulate Quest and to help you help yourself by looking for trends.

Love the User-Friendly Capacity & Great Customer Care. I love how tech and user-friendly Quest has become! It’s astounding. They have taken a 180 degree approach to customer service and care! Writing this makes me feel like I’m a sales representative, but I’m actually just a Quest customer for 20 years who’s witnessed the growth. I do recommend having better insurance card uploads, perhaps just the capacity to take a picture and upload rather than search a query. I have BlueCross/BlueShield PPO and have frequently had issues uploading my insurance information, resorting to the option to “provide later”. I’d like to just take a picture of my card via mobile phone and upload the image for staff to view as needed. I am also curious if quest can have a translation option when booking appointments online to support user that’d don’t have English has a primary language…something like: What languages do you speak?________. I appreciate the fast appointment approach and usually get in and out in about 5 minutes when booking online, which is wild considering the 1 to 3 hr wait in the past. Thank you!

JBloch Review. Improvements to on line app: 1. Need option for Doctor ordered tests when making an appointment, then the app should retrieve the tests based on that and show you what has been received. 2. Need to be able to verify Quest has received doctor ordered tests. I spent 1.5 hrs trying to get the doctor’s office to fax it over because Quest didnt have it, and I had no way of knowing ahead of time. This wasted your time and mine. I could’ve contacted the office prior to getting there to get this accomplished. 3. If I have set up an account, why do I have to continually put in my insurance info? Why is this not part of my profile? 4. Fix your telephone call tree. Tried to call on my second appointment to verify doctors test order had been received. #6 and #9 both route to address or directions, no live answer anywhere for doctors or patients at the new Herndon/Armstrong location in Clovis. The value of the app is not just for Quest and the doctors, it’s for the Patients too. Love that I can review results, get an on line appointment, and how efficient your Phlebotomists are. Next step is to make the changes above that make the your app a more personal experience for the Patients. Please do not come back with any HIPPA excuses as anyone using the app has already waived this.

Retain info. Why can’t Quest retain insurance information. I was just at a Quest office this week for a blood draw for a different doctor. Why logging into MY QUEST ACCOUNT do I have to enter my insurance info as if this was my first time from scratch. My Medicare info has not changed as long as I have been using it. Furthermore - your system does not let you enter in Medicare as your primary as it really is. If I enter Medicare as primary (which is what it is) a screen does not come up looking for the secondary to Medicare. So to pass the secondary to you so it may be properly billed - your system doesn’t allow for putting in the Medicare as primary. Putting in Medicare as primary does not allow for adding secondary. Why wouldn’t you want ALL the correct information from the start? Very strange!

Worst App with terrible customer service. For over a month I have sent screenshot after screenshot, changed my password numerous times to still get the same message, please try to login at a later time and to contact MyQuestSupport. Each time I log the request I get the same response.. I show you have successfully logged in (mind you I have sent another screenshot that has the time with the error message IMMEDIATELY after I get the quest support email so obviously that’s not true) . It tells me to change my password.. So I try again, then send ANOTHER screenshot back to myquest support showing, still not successful. A day later, I get the same idiotic email stating they show I successfully logged in. First off, you inputted someone else’s test results in my chart and ever since I informed you that you made a mistake you have locked me out of my account. At what point will your support desk actually read the emails and see that I’ve followed every direction with still no luck?!

Great fast service. I have had several experiences with Quest Labs, and each time, I have been impressed by their professionalism and dedication to patient care. Their staff is consistently courteous and knowledgeable, making the testing process as smooth as possible. They also maintain clean and well-organized facilities, which is especially important in a healthcare setting. One of the standout features of Quest Labs is their timely and accurate results delivery. In my experience, I have received test results within the expected timeframe, and the reports are clear and easy to understand. This quick turnaround time is crucial for patients and healthcare providers alike, as it allows for faster diagnosis and treatment planning.

Ugh…. It’s good in theory. But when I tried to add my insurance, I put all of the information in, and then there was no button to tap to continue other than the “I’ll provide insurance info later”. So all of that was lost, and they won’t have our insurance verified when we get there, which will probably result in us waiting longer. And when it asks for your date of birth, you can’t just type it in. You also can’t change the month before you change the year, or it scrolls you right back to the current month. You have to scroll to the year, then the month, then select the date from a calendar. Such a waste of time. Another thing they could add is for you to monitor several patients on the same account. It’s just a kind of clunky, difficult app. It has potential, like I love being able to access my own results and having them with me when I go to doctors, but it could be so much better.

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App misrepresents wait times and availability. The Quest app is useless. It will waste your time and lie to you. I just wasted over an hour of my day, time off work, going to multiple locations where the app indicated that there was 0-10 minutes of wait time. No indication that walk-ins were no longer accepted, just directed me to multiple locations where I did not learn that they had no available services to walk-ins until I got there and checked in. Three different locations, had to park, get my kid out of the car, go inside and repeat the process, in afternoon traffic. Will Quest compensate me for the lost time off work? Of course not. If you can find a competitor, go there. Quest does not care about customers at all, and doesn’t care about providing an app that works.

Why does it have to be disconnected from the other Quest apps?. This app is so annoying. I have enough passwords to remember, well here’s another one that says yes we will use Face ID but conveniently not use it. We will tie it to your Quest app but you need a separate login. We will have you fill in your information every time even if you filled it in the night before. Please some continuity? We have Apple Health to centralize results, we have the main Quest. App for storing and centralizing information. Just allow us to link them all for one seamless experience. Please? Oh and don’t get me started on how my physician’s office sent lab orders that were conveniently lost so O had to buy the test as to not have to reschedule to after the new year.

Results. I enjoy the ability to keep track of my test results in a chronological manner. It assists with Tracking positive levels and deficits so I can be an active partner in my healthcare with my physician. I find lab results to be an integral piece of my “lifestyle” moderations and improvements. Seeing the “numbers” from year to year has helped me be able to research issues outside of a visit with my physician (no matter how thorough, there is always more to understand) and make the necessary additions or deletions to my diet/lifestyle.

Customer service is dismal. Haven’t been able to see any of my lab results since signing up for app. First call to customer service was told to wait 5-7 days for results to populate. Nothing after 8 days. Second call to customer service was told to wait 10 days. After 2 weeks, still nothing. Third call to customer service was told no one is able to help from phone...only help with email and was told to use support email from app. First email sent to customer service at 3:30p on a Friday. No surprise, no answer. Too late in the day to actually respond with any sort of help. Sent 2 more emails at 4:30p and 5:00p telling them how disappointed I felt and how I feel like the scum underneath river rock and that no one is important enough on a Friday afternoon to receive any kind of help. Surprise...no answer. They have to get their act together.

Do you think my insurance changes every six months?!. Finding an appointment: great! There is something that is very frustrating though. Every time that I set an appointment through this app, it asks for my insurance information upfront. Well, that would be convenient, if it would stop acting like I’ve never offered it before. It would be great if I didn’t have to fill in all the details from nothing, every single time. I guess what I should do is just choose “provide it later” and skip? After all, they’ve already got it on record at the location I always use. The point is, why mislead? Just have the insurance on record ready to go and ask for confirmation. Seems reasonable.

App lost all my info. Had to re-create my account from scratch recently for some unexplained reason. No previous test results can be found now. No communication about what tests were ordered by the doctor, so I do t know what to enter when making an appointment. Generally it’s just for A1C and cholesterol numbers, but I really have no way of knowing. Customer service is completely non-existent with this company. Their lab personnel often don’t seem well informed either about what is supposed to be happening. Very poor coordination of services by a company driven only by profit motive and no concern for their customers. They only care that they get all the boxes checked so the insurance companies will cover payments as requested. Need to remove profit motive and shift to single-payer system where caring for the patient can be a point of concern again.

Can’t always get results. I really like the app, it lays out the test results well and you can print or share the results easily. But the problem is, I don’t always get my results. Even though the doctor has them and they are on the practice portal, I can’t see the results on the Quest App. There is something about how they are matching up results or something, but I have called and tried to get it fixed and gotten no where. Having a great app doesn’t help if the results never come. I have to wait a week and then request them manually.

Horrid. The way in the UI to set your birthday is absolutely horrendous, you have to pick a date from a calendar and go to a hidden menu to scroll from a drop down to what year you were born. Then you have to go back and pick a day in the month you were born. Just have me enter in day/month/year, please. If the appointment you are trying to schedule is taken while you’re struggling through the clunky UI (a likely occurrence, as it took me 10 minutes to fill out the self and insurance form), at the end, it just says “an unknown error has occurred, please try again.” Then, you have to go ALL the way back to change the appointment time. And it deletes all the information you entered. There must be some way to change the appointment time AFTER you’ve entered all this information, without needing to enter everything twice.

Use of app via iphone 14. When entering insurance information, there are questions with a list of answers to choose from for those specific questions. The lag time on choosing an option and getting the chosen option to be accepted/selected is frustrating. My ios is up to date and the wifi speed it ran on was just fine, so I’m assuming it was an app issue. But I’m glad I can actually make an appointment in the app which used to simply take me to my browser to make it online. Being able to make it in the app is a timesaver and easier.

Very useful. I’ve been using Quest for years. I really like how the app gives me quick access to prior test results. At a recent doctors visit, I was asked if I’d had my testosterone level checked and I said yes and started looking it up, while the doctor was like, “Really? That’s kinda rare for it to be done…” and then I showed him the results. 👍 I would like the iPad app to use the full screen though, and I’d like to be able to search the results by keyword rather than having to load every test result individually to see if what I’m looking for is included…

Changes Mean Starting From Scratch. 1. Got to final screen and realized I needed a different time. Used the back button, changed the time and continued. SHOCK! All information was erased. 2. Got to final screen a second time and saw that the location was not the one I had chosen initially (automatically assigned now by my current location). 3. Third time, appointments on my date and in my time frame were all gone! (This is one busy place). Confirmed I could get the time off and chose a much later time. 4. On the second time I was NOT entering all my insurance information again. Why don’t they offer the option to “take a picture of your Insurance card?”

Good but could use some improvement. My doctor ordered a cholesterol test. The quest app shows the rate the test requested by my physician. I should’ve been able to click on that and make an appointment but then I had to try to hunt around to find how to make an appointment. It was not intuitive and once I did, it didn’t list the type of test that I needed to have, and didn’t seem to know that my doctor had ordered one. Then when I kept trying to select the time that was shown, I didn’t realize because every single time that was shown was grayed out that meant they weren’t available. Anyway, it was nice to be able to make the appointment without being on hold.

Patient Portal. This app is so easy to use. If my 75 year old mother can navigate it, anyone can. Not only do you get your test results, but you can make appointments at your draw site, pay your bill, and order your own test. But the coolest feature, is that you can print, fax and/or email your results to anywhere you’d like them to go. I have literally been in my providers office when she told me she didn’t receive them. I faxed them directly to her. She received them within 5 minutes.

Good but could be better. Scheduling is nice, but wish there was a note section for the “all other tests” options. I get a lot of tests faxed to my location, and each time she has to pull them up when I get there, but it could expedite service if she could have that ready when I arrive. Also, if you have an external order, it does NOT ever display in the app. I’ll get an email with my results, but the app won’t update saying they’re ready, or even ever saying what they are. It’s really frustrating bc what’s the point of downloading the app to schedule a test if my results are just going to go to my email? Quest- you have the capabilities to do better, so do it.

Why?!?. Overall, I appreciate that there is an app to schedule from; however, why have the app if it doesn’t pull up your personal info & you have to pull out your insurance card anyway every time? I could do that over the phone. I was hoping if I created a profile, I’d get auto-fill for something. I’d also say if you need to make sure nothing is changed, just ask & show profile info to review easily & let them move on if nothing has changed. One thing I do really like is that it pulled up where I went to Quest last time because I really don’t care about 3 counties worth of locations. One more thing: the rolling dates under date of birth kept spinning back toward a

Booking appointment. The app is fairly easy to use to set up appointments and to get results. The big problem with this app is when you have to enter in your birth date. You can’t just type in your birthdate. you are taken to a calendar with the current date then you have to keep tapping until the calendar goes back one month at a time. If you tap on the wrong place the calendar goes back to the current date. If you are a senior citizen with arthritis and have to go back 60 or more years it takes more than one try. There must be a better way to but the date in.

Online Appointment setting. Your system is horrible. Even though I checked in to my account it went directly allow me to set up an appointment. I went back and set up an appointment and asked my insurance even though I had just entered into my account when I went to confirm the appointment and my insurance it failed it would not work. I had to go back and reset the appointment 10 minutes later and not enter any insurance information in order to confirm the appointment. This is absolutely insane and you need to get your software people on your situation so that customers don’t have to go through all this nonsense

Never Disappointed. I have been using Quest for several years on a monthly basis for blood tests. The facility is neat and clean. Without fail, the employees are friendly, professional, efficient, and always treat me with courtesy and respect. Due to having my CBC drawn every month for almost 20 years, my veins have become small and scar tissue abounds. The technicians at Quest never “torture” me by attempting multiple jabs; I’m usually on my home within 10 minutes of my appointment time. I’ve been to many labs, but Quest is the only one I absolutely recommend. :)

Very user friendly app. The app is very user friendly. It makes scheduling an appointment location, date, and time very easy. It still needs work though. I have to renter personal information like name, age, and insurance every time I make an appointment. I would prefer that information saved. Also, it needs a service option for physicals. It offer flu testing, Covid testing, and others, but not physical blood work testing. That is the one reason I go there annually. Lastly, the nickname being taken at review submission is a painful process due to duplicates names not being allowed.

Blood work for diabetes type two. It’s fast and easy. But a little, still new to the medical world and myself but it is very easy and I’d like to say thank you for making it that way Qest it really not Quest or my family health care provider. Responsibility to take care of myself. It’s my Stephen Kostecki. And I will call and gave all my medical information. Because this week alone I’ve gotten phone calls from three different numbers saying they were Social Security so I don’t trust the Internet and I have the phone number to Qest I will call with all my health Medicaid data. Thank you 😊

Easy to schedule. Painless blood draws.. I have gone to a few locations. Aside from if location was in a hospital, it was super easy to find the building and office space. I have to get blood drawn at nearly every appointment and am real squeamish about needles and such, but every time, they have made the blood draw painless and I didn’t have to have multiple times trying for a vein. So I love going to Quest so when I have to pick a lab, I always choose them. The staff are friendly and I usually get in soon after I arrive. Not usually sick people in the lobby sharing their germs, thankfully!

MyQuest app – Excellent!!. Excellent app, it keeps all of my lab results organized and accessible, plus it’s easy to use and I understand the results immediately with the green and red color coding. It shows me if I’m out of range, and where I need to improve. I’d like to be able to send my lab results to my other doctors, so they know what I’ve been tested for and to avoid ordering the same tests. And if it were possible to add-on tests to my sample directly from the app, that would be even better! Would love to avoid another blood draw, if possible. Apparently it’s not easy to add-on tests from the doctor’s office…? IDK. :(

Horrible avoid at all costs. Took more than 2 weeks to give me my COVID19 test results. I had to phone them twice to get my results when they were expected to pop up on the app. They had my date of birth completely wrong which worries me that I may have someone me else’s results. More than a week later the results came through on the app. I could have been infected several times over since then. The application was a nightmare. The test was pure torture. The guy made me shove a 6” Qtip all the way up my nose to the back of my head and twist it round twice and hold for 15 seconds and repeat with the other nostril and the same swab. Since then several people told me they barely had to put it up their nose in one nostril and thought I was exaggerating. Avoid this company and their useless app.

Most convenient thing ever. I get my test results Immediately even before my doctor can call me about them. This has proved very useful during the COVID-19 pandemic. I actually was able to view my results before the doctor even called me. I work in a hospital so I know we are getting backed up in notifying people. Also if you go to multiple clinics or doctors offices, you will still get your labs results in this one app. Surprised to see lab results from other visits to urgent care clinics in the past. Quest links them all up for you. This is a great useful tool. No more calls to the doctors office asking if your labs are done yet!

Quest on Mexico Rd. I have to have blood drawn frequently because I have an autoimmune disorder. I also get very anxious easily because of my aversion to needles. The staff at Quest on Mexico Rd in St Peters, MO are not only professional but compassionate. I rarely see both of those qualities during this difficult time, so it is particularly notable that so far EVERY STAFF MEMBER I have seen in that office has 1. Only had to stick me once (rare when am admitting into the hospital) &. 2. Has always treated me and my fears with compassion. They should be individually acknowledged for being True Hero’s. Thank you, Laura Domitrz

D. The easy and quick access is what gets you started with good feeling about your search for your lab results. The ability to see multiple healthcare facilities in on location keeps the good feeling going in the right direction. The robust ability to compare historical data really takes the good feeling and kicks it up a notch. It is all topped off with a staff of professional phlebotomists who put you at ease knowing your blood will be drawn with as much comfort as possible and then handled quickly and efficiently. I choose Quest every time I have the opportunity to do so.

Easy to use. The app seems to work pretty well. I’ve used it several times and it seems to work fine. I wish they would modify it, however, to put some type of enterable ID number in it such as when my doctor gives me a list of future testing/bloodwork to be done, I would be able to enter the number and they would know exactly what they needed to do rather than trying to search for it online when I get there. Overall I am very happy with the app.

Not bad at all!. The key to getting the appointment time that you want is not putting in your insurance information at that time because you may miss out on your appointment a few minutes that it takes for you to input your information so just put I will give my information at the appointment so you can save your time that you want. My suggestion to quest regarding this app is to let the person reserve the spot and then ask for the insurance information however the save preferred appointment time and give insurance information works as well.

Difficult to enter info. Very difficult to enter information on the site. Date of birth works backwards…if I try to enter my month of birth, it won’t accept until I enter my year of birth…it’s opposite of any other site that requires this information. Plus, you have to scroll down quite a way to reach the schedule appointment tab after personal info is entered. This is quite confusing! The first several times I thought I had scheduled my appointment, not realizing the tab was further down, I lost my appointment. I waited for my confirmation, never received it, and had to go back and redo Everything. One would think, since I had logged into MY account, that my personal information would be automatically entered (except for my DOB). Very strange site mechanics!

Very helpful. I have many medical conditions. I’m required to do many tests every 3 months at a minimum. The Quest app is very nice to have! I’m able to view my results whenever I want. Quest easily explains how to use the app & it really is easy! When reviewing your test results, at first it can seem like mumbo-jumbo. However, with Quest it explains everything to you. It explains each result, what it means, what it means to you, and how it impacts your results & impacts on your medical conditions. Just give it a try, I can honestly promise you’ll be glad you did!

Less than zero. This is one of the worst apps I have ever used. I'm not sure who's to blame, me, no, I know how to use computers and apps. The folks who developed this? I don't know because it took so long And it was so confusing to actually register, that when I did get in I had to do even more registration material to get what I needed. Or blame the people that actually should be supervising this, maybe they should try it first to see if it works before they put it out as an app. The folks do the needlesticks have always been pretty nice. However there seems to be some problems as far as getting information out to me. I need my information soon now I have been delayed. Not good.

Huge time saver and professional KIND STAFF. For years, pre-Covid 19, I was a walk-in client since it was easiest and close to home on my way into the office. Today I did my first monthly lab work visit thru app and it was much more timely, organized and professional, easy in and out! Quest staff on Harlem RD. Are the greatest and YOU NEED TO RESPECT THEM BETTER WITH INCREASED SALARIES!! They are the reason and my entire family go to Quest… charge my insurance an additional $2 dollars per monthly visit and do it again for the next 100 clients and hand it back to your exceptional staff they are your organization DO IT SOONER THAN LATER OR YOU WILL LOSE THEM TO YOUR COMPETITORS!

This app doesn’t work easily. Appointment and location options load weird and I have to go back and forth several times before things move to the next screen or option pop up - also I have used the app and online often to schedule appointments for the last several years and today was the first time it had trouble with my insurance info - I have have several labs done through quest in the last year and my insurance number has not changed - for some reason today it would not recognize the number and said it is invalid - it’s through my work and nothing has changed there so I’m at frustrated that it just decided not to work 😒

Quest App. I really like this application based on the fact that I can review and buy and pay for my lab tests. It would be great if the flow from one step to another is simple, aligned throughout the app. After purchase, it offers the appointment feature- it opens into the list of places and dates. Once the selection is done, seems like the ‘continue’ button freezes. I had to go back to purchase (I lost track there) At the end, the appointment date was lost. I had to close and open the app again and select appointment then actually make the appointment.

Quest lacks quality and availability. I have been on endless loop to speak to somebody/anybody at quest. They have it so blocked that the system hangs up on you. Called my patient case worker. We did multiple unsuccessful calls with blocks preventing either of us from getting results. Finally quest said they sent results out 6/1 but they did not. The dr office is having to call quest to get them to send results. The entire quest system is whacked because they treat patients as an annoyance and inconvenience and there is lack of support in my opinion. I like the app. I am hating the service provider.

SO CONVENIENT. I always schedule an appointment as soon as my doctor gives me the prescription & I use the app. It allows me plenty of time to schedule the day & time I prefer. Once there, it takes no time at all to get in & out using the app. I don’t have to call & wait on hold. It’s all at your fingertips, even checking in. No waiting on line. The app can send you an email or text that allows you to check in when you arrive before you even get out of the car. One of the most useful apps I’ve seen & am able to easily use.

Mostly user-friendly. I enjoy the ease of scheduling and changing appointments with the Quest app. The biggest annoyance with the app is the struggle to enter a birth date. The drop-down takes multiple efforts just to locate the month and year and to change whatever day date is displaying. I hate having to enter that information each time because it is not a simple process. Also, please confirm the appt with the location of the lab selected. Sometimes I check multiple labs and then realize that I can’t recall which one I actually signed up to go to! The confirmation just notes the date and time of the appointment.

Get with the times. I usually don’t have a problem with Quest. This time I had issues with the website. Not sure if they are having problems or not but I got an email that my doctor ordered new bloodwork. I clicked on the link to get an appointment and it told me all the time slots at my location were unavailable. I even went out 3 months and they were still unavailable. So I went to the site and was able to sign in and get an appointment but I don’t understand why I have to renter all my information! They should have it in my files.

Absolutely useless. Signed up and tried to schedule an appointment. Went through the whole process, confirmed my identity, found a location and an available time. Tried to fill out my insurance info but get a message that my insurance ID was invalid even though I typed it twice straight off the same card my doctor accepted just a few days before. Fine, I then selected the option to bring my insurance info to the appointment. Got further but right at the end “General Error.” Tried different locations and times, “General Error.” What even is the point of this app if it just fails with no information on how to resolve it. Guess I’ll just have to do the time wasting and inefficient dance with the phone scheduler. Thanks for nothing.

Lots of bugs and prone to locking out patient access. One of the worst patient access healthcare apps on the market. Too many bugs and is very prone to locking out patients from accessing information in their account if the app fails to function properly. The only remedy is to call customer service and wait on hold for 10-15 minutes or more to have at customer service representative unlock your account. The simply solution would be to have the app ask you to answer pre-determined security questions that have been stored by the patient. Unfortunately, the app is apparently too primitive to allow for a secondary verification process that banks, mobile phone service providers and other institutions use to allow consumers to verify account holders and/or charge passwords.

Quest denying access to my records. I have cancer and I’m on what’s called a watch and wait protocol. As part of this protocol it is essential to monitor blood markers. This app is perfect for that because I can watch for trends. What isn’t perfect about this app is the fact that Quest sent some recent results to my husband. That means that I’m unable to track my results accurately because I’m missing an entire set of blood test results. I’ve been going back and forth with Quest about this for months and they keep saying they don’t have my blood test results. They have them, they just sent them to the wrong person. I would consider this to be two separate HIPAA violations. 1. They sent my protected health information to the wrong person and 2. They are denying me access to my own records. Be watchful because any time you make health records available electronically, there’s more room for error.

Urine test. Collect was very simple , the tech was extremely irritated and in fact told me she was irritated that morning. I asked for a cleaning wipe to have a clean catch and wipe prior to collection and she said should have them in the restroom well I went in and there were none so went back out to ask again for a wipe and very annoyed she responded ugh I guess this is going to be one of those days .. I felt like an inconvenience asking for what should have been offered as a step in the process and was hurt that I had to even ask for a simple fresh wipe to preform the collection properly . Wasnt very accommodating for a simple request , would like to see those supplies stocked to not inconvenience another tech at another time. But bathrooms were Clean .

More Appointments. It seems that the format changes on different devices and in how you get to site. Don’t like way DOB is to be given on some of the formats. I am a lung transplant patient and have to have labs frequently. Most of the time the doctors want them with less than a weeks warning. The draw has to be before I take my medicine, and my meds must be taken on time. All the appointments in labs that are a reasonable distant fill up at least 5 days out. The last time I tried to do a walk-in I waited over 1 1/2 hours and could wait no longer, I did not get labs that day like the doctors wanted. The point is there needs to be a way for certain patients to get time sensitive labs done. APPOINTMENTS DON’T WORK IF THEY’RE NOT AVAILABLE.

Not simple. It should be easier like before to get lab results and send them to multiple doctors since insurance won’t pay for the same bloodwork test I should be able to get into my results and email them or fax them to my doctors like I’ve done for years I have many many medical issues and see doctors almost every day they try to get the results they can’t get them why is it so difficult I was told I had to create a different account on the website to access them to send them and it wouldn’t happen within hours

Sign out issue. The only negative thing about this app is it keeps singing me out so I have to sign in every time I open the app which can be annoying when you are at the appointment and need to check in and have to take the time to reenter your login info. Also app is not a fully integrated application in that you are sent to web pages to access many of the features. The point of an app on your phone is to NOT go to websites but to have everything you need to do on the website integrated into the app solely. Maybe these are things that will improve in the next update…🤞🏽

Great and easy App for scheduling. I first tried the walk-in method and had to wait awhile. I downloaded the app, found an open appointment, received reminders, checked in as I arrived and in the last four visits I have been called in within 2 minutes of arrival. Selecting location, type of test, time and filling out info is easy and smooth on the app. It’s nice to see available times across different locations without a hassle. Checking the available times at the available locations is easy and fast to see. Other apps should use this type of platform.

Good but some improvement needed. Overall, the app is easy to use. However, I have two suggestions for making appointments: 1) in the field for entering Date of Birth, the only option is to use the app calendar, where one must navigate to the year, then month, then day. It’s more time consuming than just typing using a standard date format such as mm/dd/yyyy; and 2) in the field for entering the health insurance card info, it only allows for one card. There’s no way to enter the supplementary insurance. Many of us who have Medicare also have supplementary insurance as well.

Your APP Needs improvement !!!. It took me 4 days to make my appointment because your APP wasn’t working properly. It is extremely difficult to put in your birthdate. Why not remove what is currently there and just allow the person to put in their date of birth. You APP starts with the current date and then we have to continue to push the date backwards to get to our birthdate. This is very time consuming and if you miss click you have to start all over. This is a exhausting process and is totally unnecessary. You need to improve this feature.

Can’t Print/Share Results. The major rewrite of the application was a huge step backwards in many regards. As others have noted, the application used to be quite functional. It was possible to send results to myself, print them, send them to my doctor or another healthcare professional and it now that’s all broken or gone. It’s really kind of useless when you have to struggle during a doctors appointment to pull the phone out, try to authenticate with a face mask on, just to be able to share test results with somebody who didn’t get the original results. It’s not clear to me why you would change this functionality, or why you wouldn’t fix something that’s clearly meant to work such as printing. Please, fix the app.

Great Updates,But... I love the new look and easier to use format of the Quest app. It’s appearance alone is more sleek and pulled together, as well as the much easier way it was to simply search what I was looking for and pull it up almost immediately. The only thing that keeps it from getting a full five stars are little minor nuances like not being able to add 2 insurances instead of 1. Or my own difficulties attempting to find the way to sort locations SPECIFICALLY from my address. (Not to say it can’t be done, just saying it was difficult to find) . So all in all a good app.