MyQuest for Patients App Reviews

Worst App with terrible customer service. For over a month I have sent screenshot after screenshot, changed my password numerous times to still get the same message, please try to login at a later time and to contact MyQuestSupport. Each time I log the request I get the same response.. I show you have successfully logged in (mind you I have sent another screenshot that has the time with the error message IMMEDIATELY after I get the quest support email so obviously that’s not true) . It tells me to change my password.. So I try again, then send ANOTHER screenshot back to myquest support showing, still not successful. A day later, I get the same idiotic email stating they show I successfully logged in. First off, you inputted someone else’s test results in my chart and ever since I informed you that you made a mistake you have locked me out of my account. At what point will your support desk actually read the emails and see that I’ve followed every direction with still no luck?!

Clumsy. Why would you not just advise that to "Continue" after entering my personal info I MUST enter the insurance provider at the time of booking? You make it sound optional and when I selected to provide insurance at the appointment, your system does not present a " continue" button, making the only viable option to return to the previous page. After going to the previous page and not seeing any information missing I go to next page and am required to re-enter all my personal information and then select " provide insurance information now" to prompt your system to present a " continued" button. That's is not the only issue with your booking site. There are numerous un-user friendly features. You should actually pay someone to first try the system to evaluate its ease before presenting these cumbersome "features" before asking your customer what they think of your less than thought through booking site. Lame.....

JBloch Review. Improvements to on line app: 1. Need option for Doctor ordered tests when making an appointment, then the app should retrieve the tests based on that and show you what has been received. 2. Need to be able to verify Quest has received doctor ordered tests. I spent 1.5 hrs trying to get the doctor’s office to fax it over because Quest didnt have it, and I had no way of knowing ahead of time. This wasted your time and mine. I could’ve contacted the office prior to getting there to get this accomplished. 3. If I have set up an account, why do I have to continually put in my insurance info? Why is this not part of my profile? 4. Fix your telephone call tree. Tried to call on my second appointment to verify doctors test order had been received. #6 and #9 both route to address or directions, no live answer anywhere for doctors or patients at the new Herndon/Armstrong location in Clovis. The value of the app is not just for Quest and the doctors, it’s for the Patients too. Love that I can review results, get an on line appointment, and how efficient your Phlebotomists are. Next step is to make the changes above that make the your app a more personal experience for the Patients. Please do not come back with any HIPPA excuses as anyone using the app has already waived this.

Could be better. The app does everything it claims to do. I get notified when my lab results are available. If I can't find the results and submit the issue through the app, the results are usually available in a day or two. What is frustrating about the app is that the app requires separate steps to sign in. This is an app on my phone and it opens without signing me into MyQuest. So if i make an appointment without going through the steps to sign in I have to enter all of my information during the appointment scheduling process. The app does not remember my information, nor for it allow auto-filling. It as nearly 10 minutes to the appointment scheduling process. More of I have to look something up like my insurance group number. I understand why some features don't require a sign in, but again this is an app on my personal cell phone. Just sign me in. At a minimum ask me to sign in for processes that are simpler with a sign in. I think it asks me to sign in of I check results. Do the same for appointment scheduling.

My father loves it.. The quest on Downey ave is amazing. I love how easy it is to schedule an appointment for my father. This location is always fast and staff are friendly and understanding. My father comes in a gurney and or wheelchair. They are very attentive and assist my father with his lab order and always go over and beyond to assist him. I definitely hope they are always as attentive and continue to have the same care for the people that need their services. I highly recommend this location. My mother is not fluent in english, and they are always very helpful. My father translates, but when he goes it’s early and he’s not fully awake sometimes. His wait time is minimum and transportation can even wait to take him back home in one trip.

Love the User-Friendly Capacity & Great Customer Care. I love how tech and user-friendly Quest has become! It’s astounding. They have taken a 180 degree approach to customer service and care! Writing this makes me feel like I’m a sales representative, but I’m actually just a Quest customer for 20 years who’s witnessed the growth. I do recommend having better insurance card uploads, perhaps just the capacity to take a picture and upload rather than search a query. I have BlueCross/BlueShield PPO and have frequently had issues uploading my insurance information, resorting to the option to “provide later”. I’d like to just take a picture of my card via mobile phone and upload the image for staff to view as needed. I am also curious if quest can have a translation option when booking appointments online to support user that’d don’t have English has a primary language…something like: What languages do you speak?________. I appreciate the fast appointment approach and usually get in and out in about 5 minutes when booking online, which is wild considering the 1 to 3 hr wait in the past. Thank you!

Okay, But Results Could Be Easier 2 View. Love the integration with Apple Health — one of FEW companies who do, and I’m so thankful — helps ME keep track of my OVERALL health as a whole with my heart health, sexual health, and blood health plus more. Quest is great with pricing, normally, although lately they have not been giving NEARLY enough time for people to pay their bills, especially when billing sometimes comes MONTHS late. I got a bill from FEBRUARY, at the same time I got one from April, or May, and now I’m behind, with threats of turning my accounts into collections companies which will obviously hurt my score. I’m trying to work with them, but that’s where they are lacking — empathy and CS/CCare during these MYRIAD of pandemics right now…

My experience with Quest. I’ve been going to Quest to have my blood work done every 3 to 6 months for about 7 years now and have always been treated very well and when I’ve made an appointment I’ve always showed up at appointment time and been in and out very quickly . It’s always been the most convenient way to provide my doctors with the blood work that they have been requiring. For all these years now. I have a few serious issues like Heart And thyroid problems so it’s been something that has required frequent attention and visits to Quest and have never had any kind of problems with blood work getting to the Doctor that has ordered it, it literally has been a very easy and convenient way to do it.

Makes appt scheduling easier. Once you set up one appt at your preferred/regular location, the app remembers and you simply click in and select your date. The available times come up. You choose your time, click through the options on the next screen and finish up. You receive an email (and text if you selected that too!) confirming your appt. I find it more expedient than the website though Quest has made improvements overall in usability. What I WOULD like to see changed is a better interface for finding out the cost for unusual tests such as Apo(b), LP(a), and Omega-3 Index. When I’ve looked I found info about it but it’s shrouded in location availability and other background info that could be listed in a more user-friendly fashion. Cost isn’t listed though. Or, maybe it is and I’m not looking in the right spot.

Terrible customer service. Positive reviews must have been paid for. They’re a joke, right? Bought and paid for is all I can presume. There’s no way this many people have a positive experience with this company. The app, itself, is not the worst, but Quest Diagnostics has provided nothing but headaches for us. My child’s Covid 19 test results were not provided to us at all. Status fluctuated between “Physician Notification” and “Results Available”. No one would respond to requests tor information. After several attempts to contact an actual customer service representative who could help, I managed to obtain the lab results. Guess what? Two days later, the app still lists the results as “Physician Notification.” This is, at the very least, completely irresponsible of them. Get the labs posted to the app or don’t claim the app/website are the best ways to get the results. I’ll certainly be making sure I know what labs are going to be processing any of our medical samples moving forward. If it’s Quest, we know we can’t presume results will be available unless we scramble for them. Terrible

Your health at your fingertips. This app is very user-friendly, I love being able to schedule appointments from a doctors office or anywhere at anytime of day or night. Having the ability to view and carry the results around with me to share with my healthcare team is an added bonus. Simply request that your doctors share the test results, there is a fast turnaround (I waited less than 12 hours for the results to be loaded.) Other patients commented they were frustrated for not getting instant access or immediate results so keep in mind, like everything in the healthcare system there is a process but if you read the rules and follow instructions you can get the information you need in a very timely manner.

Terrible app and service. Recently tried to get some long overdue testing done and went to several locations as a walk-in, as it is impossible to find an appointment (even if you’re willing to drive). I fully understand that one must wait, as the appointment people have priority. Just this morning in the Santa Paula location I sat and watched as they called appointments in early and never referred to the standby list. (I was the only one on it at the time) The appointment people cycled through fast, but when they called someone who wasn’t present (happened twice while I was there) the delay was long enough to have made 2 blood draws, but nobody else was called until the next scheduled appointment. I waited more than an hour just to be told I could be waiting hours until they could draw my blood. What happened to trying to get the walk-in customers serviced? Seems as though this location prevents that by dragging their feet in between. I only say this because My fiancé and I just recently went to the Lombard location as walk-ins and they took care of everything in about 30 minutes, and their waiting room was full.

Recent update screwed this app up. I loved this app for many years. So easy to use and having labs available on my phone proved very useful at doctors appointments. One of my favorite tools built into the app are the graphs! So you can pull up your most recent lab (for example Cholesterol) and then she the entire history of your past labs on a graph. However, one of the more recent updates screwed this all up and makes the app almost unusable now. NOW When pulling up lab results, they are no longer in order of timeline of visits (dates of service). Since the update, they are not sorted at all (not that I can see), so you have to scroll through ALL results looking for the particular date of service. The results are all over the place, 2021, then a date in 2019, followed by a date in 2023. It’s all mixed up. Multiple times I’ve been in a doctors office and tried to pull up these now un-sorted labs and it took far to long to locate them because I have so many to look through. I’ve used Quest exclusively for years mainly because of their app, but if this problem isn’t fixed soon, I’ll be switching to a different lab that offers an app or online login and access to lab results that can be sorted properly to promote ease of use. PLEASE fix this problem so I don’t have to move!

Walk in. Me and my wife walked-in to Quest Diagnostics - Montclair last Oct 14 for a Blood test. We usually go there in a walk-in basis. We do not know that Quest Diagnostics stopped the walk-in. A representative went to the waiting area to call a patient. We asked the lady if we can have a blood test even we don’t have a schedule. She was so nice and told us that they no longer accept walk-in. We told her that we don’t know that they don’t accept walk-in patient because we always come in this place walk-in. She told us to wait for awhile and she will check her colleagues if they can accommodate us. There’s no available patient in the waiting area on that moment. After a few minutes, the lady came back and told us to come inside for the test. Representative were so nice.

Great fast service. I have had several experiences with Quest Labs, and each time, I have been impressed by their professionalism and dedication to patient care. Their staff is consistently courteous and knowledgeable, making the testing process as smooth as possible. They also maintain clean and well-organized facilities, which is especially important in a healthcare setting. One of the standout features of Quest Labs is their timely and accurate results delivery. In my experience, I have received test results within the expected timeframe, and the reports are clear and easy to understand. This quick turnaround time is crucial for patients and healthcare providers alike, as it allows for faster diagnosis and treatment planning.

Walk-in Restricted Forever?. I've been a patient at Quest for many years! I understand when I walked in one day and I was told that Quest Labs were a part of the Covid research and they would only see patients that made an appointment through their online app. At that time it took two weeks to make an appt but what about now? Will Quest continue to only take patients with online appointments and tell walk-in patients they will not be served? Considering sometimes no other people are waiting in the first place? If I had a chance to “vote” for the ability to walk in any Quest lab without an appt & to be able to have a blood draw I would not put it off as I do now! This is just my viewpoint and how apprehensive I feel to have blood drawn in the first place! Thank you for reading!

It only takes one person to make the experience uncomfortable. I have always have no problem at my every 12 weeks appointment but in this case it was a late doctor appointment and I needed to get my blood drawn but it took this one rude nurse to make my experience unhappy and a bit angry when she told me after a few hours being here as a walk in. This time it was different I know I was a walk in but I needed to have my hemoglobin checked because if it was even lower I would have to go to the hospital and get a couple of pints of blood. I wanted all day that they were open to find out because of them being behind they where behind schedule Finally at 20 minutes to 3 one of the other nurses explained to me that they need that extra 20 minutes to finish paperwork to get blood samples out. That I understood but the nurse that was so rude and kept saying that they are not taking any walk ins. So she could have explained this and what they had to do then I wouldn’t have spent about 6 hours there. But I didn’t have to spend my entire day there without eating and just sips of water. I don’t know her name but she has red hair and freckles and fair skin, so I would like to know her name. They have been always good with no complaints and that is why this is my favorite quest in Ellenton florida

Better than Mayo Clinic portal!. QUEST has does an excellent job reporting lab results, with useful information about the meaning of the values. I just noticed a somewhat hidden feature: tap on any value and you’ll get a graph of all your history at Quest — this helps you to detect a trend, if your lab tests have been done by Quest. A trend are much more meaningful than a simple “H” or “L” (high or low). Doctors usually scan your most recent lab report, only looking for an H or L — few doctors will also study your last three or four lab reports — they will miss a trend. The AMA, the CDC, the NIH — everyone is now recognizing that YOU are better off when *participating* in your healthcare. So help your doctor, by looking to see if any of your lab values show a trend (for better or for worse) instead of waiting until a value is outside the reference range. Btw, I’m director of a nonprofit medical research institute — and am writing this review to congratulate Quest and to help you help yourself by looking for trends.

better resources than my doctor. Your results might not be available to review within a day or two and could take 1 to 2 weeks unless there’s something urgent. But I think that’s perfectly great because when the doctors office call with the results they just say somethings high or low you know if you feel bad call us but don’t really have the time or explain much detail. My favorite part of this app is you can tap on anything and see a history of your results overtime with QUEST and also gives you explanations about what highs and lows in different results could mean so you can make better informed decisions about reaching out to your doctor when you need it. Love this app it’s come along way

Appt Scheduling program error.. Basically the scheduling of the appointment is very easy. However, I chose to enter my insurance down at the bottom after I had chosen my appt. time. I entered my insurance information immediately and clicked to schedule appointment then it said my 7:00 AM appointment was already taken. So I had to start over schedule another time. So, I had to put all my insurance information in again but this time for some reason it showed a 7 AM appointment open so I clicked on it before I put my insurance information in and it gave me the appointment. So it’s just a flaw in the “programming” I guess because I’ve ran into just before who is other. It’s just frustrating having to enter all the information twice when they could put the information window at the top before we set our appointment and if we chose to bring our insurance card in later then it would go straight to the appointment-making window! I know it saves time for sitting in the waiting room but it also saves the front desk time from having to input all the information especially when there’s already a line growing longer.

Lab work. They’re nice people and get you in and out, so I rate them a 5 star, BUT the 3 stars I gave was to Quest and or appointment scheduling, or computer or whoever that apparently cancelled my appointment I made through the app and when I came in for my 12noon lab appointment and signed in Express sign in, it said they had no times available for walk ins but I could go to app and schedule an appointment?!?! I got to the sign in stand at 12:05pm and if it was because of that reason you cancelled me then that’s crap you!!! Now I’m scheduling again and I hope your sign in stand doesn’t do this to me again because I d gotta get these labs done this week in order to have my surgery on Jan. 19th. Not happy that I took my time off to come get labs for the surgery and this happened. SJ I’ll be sure to be extra early to stand in line for the sign in stand! I hope it doesn’t happen again!

Many Flaws. Amazingly bad, and amazingly and bad for a long time given that it is a huge and important company. Many flaws such as app doesn’t prompt the user to sign into their account until late in the appointment making process. After one picks an appointment, the app then asks you to start typing in your demographic information as if you were new to the app and quest. Even after you then find a way to sign in, it does not carryover one’s medical insurance information from the last visit such that all of one’s insurance info has to be re-entered for each appointment. Populating the medical insured DOB is extremely problematic as there is no ability to type it in and there are not drop down features for the year of birth, etc. Instead it will show the current date and then when one tries to change it, there is a calendar displaying the current month of the current year and then one has to reverse scroll through every month in history back to the calendar month in the year of one’s birth in order to then select on their birthdate.

Not User Friendly. I have a My Quest account. I just tried to schedule an appointment for a routine blood draw. At the bottom of the appointments page there are 3 options for Insurance: 1) I want to save time and provide insurance information now; 2) I will bring proof of insurance to my appointment; 3) I do not have insurance. I selected 1 even though I am in Quest’s system. After filling in the form there is no apparent way to save this information. I tried three times before giving up and selecting option 2. Only the was I able to schedule my appointment. If Quest is going to rely solely on technology to schedule appointments they need to fix this. Why even ask anything more of those with Quest accounts than “has your insurance changed since your last appointment?” I have been going to the same Quest testing site for 4 yrs now, and the staff at the location is always helpful - they are great at what they do. Sadly I can’t say the same about Quest’s IT team.

For Me, Quest is Best!. Knowing that the quest technicians are so precise with their diagnostics takes a big load off my shoulders. I like the way they explain each and every test result in detail and more importantly are willing to set up an appointment to discuss any misunderstandings, concerns or questions I might. have. They are these main line to health for me .I can have my concerns addressed by Board Certified Specialty Phisicians, MD’s, Interns, RN’s PA’s, NA’s Technitions, or any Number of pharmacist’s , But ultimately the wizards at quest diagnostics are my go to guys. I have been reviewing and comparing the results of my labs performed by Quest for year's. are spelled out in layman‘s terms so I can understand them very well and;. If I do have A question nI know that Quest will be there for me.

Happy Customer. I have been having different work done at the Lakewood Quest location for 20+ years. There has been a lot of changes over the years and most recently the addition of the sign in kiosk. I wasn’t sure how that was going to work because I’m old-school and I like having a nice face greeting me when I come into a business and I had always received, this special greeting when I went into the Quest office. However, the kiosk is very efficient and I do believe it speeds things up. The phlebotomists are still great and I have nothing but good to say about the this quest Office. Thank you and have a nice day. I love getting my results before my doctor calls me so I can ask him any questions about my numbers. Everything is working great. The app is great and the appointment experience is great and the staff is great. 10 out of 10 on all counts..

Apparently I do not know who I am?. I had to do the three step security. Step one and step two were no problem….then I got to the “questions”. Apparently I do not know my height, nor what university I attended. I was asked what color a car I have NEVER ever owned was (I’ve never even heard of a Subaru Baja). I was given a list of names and asked to click on those I was associated with: the only one I recognized was the father of some children I babysat when I was THIRTEEN (I am 48, btw). Quest thinks I knew someone else from the list, apparently, because I got that question wrong as well(idk maybe the dad of one of my friends from kindergarten back in 1981?? Silly me for not remembering). Eventually I was blocked from the app for 72 hours. So, as a reasonable person, I tried to call customer service to speak to another reasonable person. I sat on hold for almost 2 hours (being told the wait time was 30-40 minutes the ENTIRE time), until suddenly, the message changed..and now the office was closed. WOW! Great job guys! By the way, this is the first ONE STAR review I have ever given in my 48 years of life. Congrats on being first????!!!

App update much better. The update to this app is so much better than it was. They now have almost all insurance companies listed and bugs seem to be fixed. More user friendly. My only complaint and reason I didn’t give 4 stars is that you can’t change your name. Some docs have my full name listed and some have my nickname. I also changed my last name when I married my husband 3 years ago. Instead, you have to call them (no one ever answers; I’ve tried several times) so you can’t save your info since your actual name is different from the one on the app. I’ve tried setting up a different account and nope it doesn’t work. It would be great if they allowed you to change on the app. Then you can show proof at your appointment if necessary - well you show proof it’s you anyways when you check in.

She me problems. Easy to use, except- 1) general category of ‘my physician sent me for labs’ is hard to get to and not labeled well 2) ‘Date Wheel’ for entering birthdate is a roadblock. It starts with todays date (and nobody going for lab work outside the hospital is born today). Maybe putting in a date 18 years ago makes more sense . 3) A disaster caused by starting by with todays date actually stops people in their tracks, with no error or helpful message of any kind’. As I write this, the date is July 16, 2024 and that is the date that shows up in the birth date field. My birthday is in November, 1957 and the App asks me to first enter the month of My birth. I cannot do that because the App won’t allow entry of ‘November’ (when it is July) because that would Temporarily make the Birth Date field read November, 2024, whic is in the future. So the app does not allow me to have a birth date in November because it asks for the month first. You have to tab I’ve and change the year to a prior year first and then you can change the month. Aargh. Thank you

Pretty good. You can schedule appointments, find locations, and get test results. Very handy when traveling. However it makes you enter your health insurance information every time. This takes time if you have secondary or tertiary insurance. It also won’t save your preferred Quest location. It will always go to the nearest to you. Great if you are traveling or your location is the one nearest to you, not if your choice is located elsewhere. If you sign in it will keep your information when it backs-out to make appointments, but will lose the location you had chosen after you signed in. Needs a lot of work. Update: Some of the locations have scanners for your insurance cards, some don’t. My experience is the scanned information isn’t made available to the person needing to check your insurance, so they have to enter it. There are no scanners in that person’s drawing room, so it’s manual. It would be nice to be able to scan your insurance cards on your phone when the app asks for your insurance information. They need to invest more money towards IT.

Bare Bones but it works!. There’s a lot it’s lacking, but the ability to see all available appointments and schedule is all I was really expecting. Bonus features like the option to view past test results, create new accounts, and link family members went well beyond my expectations. I wish they would incorporate bill pay, and keep everything in the app without having it take you to the website. I also wish I would keep me logged in and save my insurance information. It’d save me a lot of time to avoid having to re-enter it each time I have bloodwork. Also my insurance is never listed as an option and I often have to bring my card in anyway to have them check it.

Test results. Thank you for your test report, only disappointment to express is the time it takes to receive results, this puts the Doctor behind and causes possible health issues which could have been under treatment sooner that could possibly have saved damage or suffering do to no answers of which if received sooner would allow the Doctor to assign a treatment that could reduce pain or growth of damage. It does not always end this way but it is the time where it does that is when the patient will have fear and disturbance as to WHAT IS TAKING SO LONG AND I AM NOT GETTER. Please help the patient revive the necessary care and treatment without hearing that the ANT CAUSED MY HEALTH IS GOING TO BE ALRIGHT. Thank you for the opportunity that is only available for the correct system is the need to stay in touch with all the people within the group which will make for a Mutch better group and coomumication

Results. It would be great if the results were loaded automatically and you didn’t have to make a request to be able to see your results. The appointment scheduler and entry of insurance information either does not work or the collectors at the PSC offices are not trained on how to access the information. I am a Quest employee with lab services as a benefit and my doctors office was billed repeated for my labs when I provided my insurance card and employee number at the time of my appointment and blood draw. Then after my doctors office called and I called three different numbers I hope that Cheryl got everything taken care of for me. I feel sorry for patients that don’t know who or where to turn when issues arise. This is all to difficult even as an employee and even more embarrassing as a patient/employee. Things need to improve for the general public and especially for the older age group of patients.

Round in circles. I keep my sign in and password screenshot and in my email under quest. If I ever forget my sign in or email I just go to MyQuest and look at my screenshot. Even though I’ve done this every time I go to sign in quest it tells me my sign in name or password is incorrect and then I double check it and do it again and it says your sign in name or password is incorrect so I recheck my password and, it’s always written in right but they continue to tell me that either my sign in or my password is incorrect. So I have to “always” click forgot my sign in and go through that shmeal and again it will give you that sign name or password is incorrect so I go back in and I have my password changed and guess what I can now sign in quest with the same sign in name and a new password, every single time I log into quest to make an appointment or to check my labs it’s gotten really old very old. This needs to be fixed. Thank you.

Very Useful!. I had some blood taken at Quest about 3 weeks ago. It took a while for the nurse to get all the paperwork coordinated (the results were to go to three different doctors), but during this time I was able to download this app and sign up to MyQuest. I received the blood results in just 3 days! The app also presented them in a convenient graphical form showing each number on a scale indicating the normal range. I still haven’t heard from any of the doctors, but the results were good so I’m not losing sleep… Although this review is for the app, I would also like to put in a plug for the Pasadena, CA (E Green St) Quest staff, which has been very friendly and competent and has gone out of their way to help me on several visits. Update: The app was also useful for scheduling, except that it didn’t remember my insurance info from previous times as and I had to re-enter it.

Fill out the form...appt time has vanished. So I do it again-and again. Since Quest has devoured laboratory services until they are only one of two available vendors, they have eliminated 100% of telephone help-you're just a human being after all, counter staffing on-site, and their turn-around time is...leisurely, at best. Walk-ins are virtually impossible, eliminating the cost of maintaining adequate staffing, so plan ahead. Quest has become, for me, the nightmare outcome of profit-over-patient, the living example of demonstrating that the only valuable time is theirs-you are just a cog that exists as a captive audience for marketing more of their products. This is the future of American health care - most expensive and lowest quality among developed nations. Above all, Quest has captured the future of American medical care - eliminate any cost, inconvenience or competition that would impact dividends, including recognition of the humanity of its users. Hopefully, health care providers in other developed nations will continue to shun this corruption of purpose.

Please read⚠️. I got my blood drawn here and the lady who did it took like 5-6 samples of blood. I don’t know if that’s too much. It probably could have been for my body since I’m so skinny and it probably couldn’t handle it. On my way out though I started to feel dizzy and I fainted right there. After it happened I still felt horrible HOURS LATER and I actually thought I was about to die. I even went to the ED to make sure I was okay. Thank god I feel a little better now. Please don’t go to this place. My sister also had a bad experience here. They told her she had to get 12 blood samples DONE IN THE SAME DAY when she was only 5, which could have killed her. They should honestly give people water or juice just incase, instead of making people immediately walk out like nothing happened. I suggest not to go here and get your blood tests somewhere else and do your research. Plus results take forever. If you did take the time to read this, I hope you have a good day/night and to stay safe out there. <3

😡This re-do of the first Quest app is AWFUL!!. Quest, you have FAILED.👎 I’ve had an ‘account’ through Quest for many years. Then awhile back, I find out that instead of just updating the then-existing app, Quest made a completely new, separate one! No notification. Only find out when I tried to access my ‘original’ Quest app. Had to make a brand-new account and re-enter all my personal info, such as address, DOB, insurance. NOT A QUICK PROCESS!! ALSO, not very easy to navigate. When looking for a location for appointments, instead of saying the location does not take appointments, it will say ‘no appointments available’. AND then, show the next nearest location, which may be over 10+ miles away, yet still have none available within the day or next day you’re looking for. Good luck to anyone else that finds this out the hard way AND gets to have the fun of enjoying the app (NOT) every time they have to use it👎

Have seen a lot of improvements overall. *Updated to say things run much more smoothly. Using the app was actually quite smooth, and enjoyable. Thank you for your dedication to your patients in this regard! If the tooling for insurance plan lookup was a bit easier to manage on mobile this would be a perfect app. Thank you again! —previous review— I frequently use the MyQuest app and prefer my local Quest over any other lab draw place. I’ve seen this app go from being clunky to reliably responsive now, and there is less lag on loading results or flipping between screens (home, to MyQuest, etc). I especially love that the attached results in MyQuest now have reference links. The one caveat now is that those links do not give you the option to open them in the default, or chosen browser, on the device. Additionally, and this is more feedback for the way results are entered into the database, but any tests done at Quest for a provider that faxes, or sends via portal should be shown in the user’s results page. I think it seems assumed that the person may have access via a MyChart or other patient portal access account but it is nice, for consistency, to see all results from any provider in that page. Thanks for continuing to improve the app!

Super convenient!. The app makes managing my entire family’s quest accounts simple. I can quickly flip through each person “chart”. Compare results. Print them if needed. Schedule appointments with ease. You can also pay any balance due. There is even more things you can do on the app that I haven’t utilized yet…like I believe there is an option to connect directly with your doctor’s/provider regarding your results. There is also the option to ordered your very own lab work that you might need out of pocket without the need of getting a script elsewhere first. Although I have not utilized that option, I have poked around to see what it’s all about and what is offered. Certainly appeared impressive and easy enough to do quickly and easy enough via the app.

Quest App. Quest has a very good app for scheduling appointments and all the other functions needed for testing such as forwarding results, sharing results for other caregivers, billing look ups, upcoming appointments, etc. I would like to see them make a few improvements: 1. They have a few places such as when looking up future appoints you have scheduled, if there are no appointments, you get a dead end page that says there are no appointments. It would be better to put a link on that page to schedule an appointment. 2. For some reason I cannot enter my insurance. I’m on Medicare and there are no choices that I can find that it will take. Not a huge problem because they can take care of it when you arrive. Our local Quest locations all seem to be well run, efficient, and have competent staff on board.

Quest App Allows for Easy Appointment Scheduling. The Quest app allows for easy scheduling of doctor ordered lab tests. The app displays Quest locations nearby, with the closest listed first. It is easy to see and select an available appointment time which meets the requirements from my doctor and my schedule. Required fields for booking an appointment are easily recognized. What is missing is the app remembering me and my basic information. Having to fill in all demographic and insurance information each time an appointment is made can be time consuming. I do understand I could complete the insurance information once I arrive for the scheduled appointment. Yet, if I’ve entered it once in the app having it saved within the app would save time while making the appointment or at the clinic.

Ugh…. It’s good in theory. But when I tried to add my insurance, I put all of the information in, and then there was no button to tap to continue other than the “I’ll provide insurance info later”. So all of that was lost, and they won’t have our insurance verified when we get there, which will probably result in us waiting longer. And when it asks for your date of birth, you can’t just type it in. You also can’t change the month before you change the year, or it scrolls you right back to the current month. You have to scroll to the year, then the month, then select the date from a calendar. Such a waste of time. Another thing they could add is for you to monitor several patients on the same account. It’s just a kind of clunky, difficult app. It has potential, like I love being able to access my own results and having them with me when I go to doctors, but it could be so much better.

What works about it works very well. But when it doesn’t work, it’s very frustrating. I love the fact that I can get my results on my quest and see them all written out with highs and lows over time. That’s excellent. However, making an appointment and getting that little barcode and confirming it, signing in at the facility: no part of this works smoothly. If you have trouble with any of this (such as vision issues, inaccessibility or computer illiteracy) expect to be treated rudely at the facility. You will be told to bring someone capable to do this for you so they don’t have to help! Terrible customer service. Update: I bumped the rating up a star because now I just go online to make an appointment…no problems if I avoid the Quest app. Having an appointment means being taken within 5 minutes of your scheduled time. That’s very nice.

Great Service, but now no walkins. I don't know if it's because of their own financial hardship, or if they are just jumping on the layoff bandwagon like the tech sector, but now in an office considerably larger than most other medical offices I see they literally only have ONE employee there for the entire day -- they unlock in the morning and lock it at night. So, you have to schedule now at least 2 days in advance, online in their app, or you can't be seen. And if the schedules they show are to be believed, they schedule that one phlebotomist continually a new patient every ten minutes! I know phlebotomists are paid "well" around $35/hour, but that was ten years ago and I don't think they have a union. They should be paid considerably more than explosive gas canister drivers in my opinion, and those guys clear considerably over 100K/yr. Just my opinion, phlebotomists shouldn't be so invisible and treated like low skilled robot workers.

Quest Website Review. I like the fact that I can make appointments online. I often need to make several appointments (sometimes daily or weekly). I can’t find an easy way to push one button and see a list of all the appointments I have lined up. Or push one button from the home page to make appointments. I expand the ‘Appointments’ section and expect to see a list there or an option to create one there. I normally go to a location page, select the lab I go to and then get a button to schedule an appointment. One comment about the ‘appointment only’ policy. For those of us that have blood drawn frequently but not on a set schedule, the Dr sees the results after a blood draw, changes meds according to the results and then wants a blood draw in 2 days or a week but it is not ‘Stat’ and we can’t get an appointment on that short of a notice. How should we (the patient) handle that? In addition to the comments previously input (above), there is a step that is easy to miss when scheduling an appt. The user fills in all the info and gets a ‘Review’ screen. It’s easy to think you’re done and exit the app. User must scroll down to click ‘schedule appointment’. On the other hand, frequent fliers only make that mistake once or twice.

App was better before last update. Before the last update the app was simple and easy to use. I usually got my results the next day and should my doctor not receive my results (which happened often) I could fax or email him the results right from the app. NOT ANY MORE. While this app is more attractive, that, and the ability to make appointments directly from the app are the only two things I like about it. Now it takes 2 or more days to get lab results posted, I can no longer fax my results to my doctor should he not receive them, and while there is a print option I have yet to get any of my results to print. I just get a white screen if I try to print the simple results and get bounced back to the results page for the color and/or advanced options. Why would I want an app taking up space on my devices when I can just log in to the website? I can’t send a fax, but at least it will let me print my results so I can fax them to my doctor.

DO NOT USE IF YOU NEED FAST RESULTS!!! Unable to get results. The app itself works fine but quest diagnostics is broken. I bought my test and went in (the people there were great, don’t get me wrong) and I provide my sample. 24 hours later I got an email saying my results were ready to view but I had to verify my identity first. The app asked me a series of questions they got from a database to prove that it was actually me before they could actually give me my results. I thought the questions were odd because they were questions about where my estranged relatives lived and where I went to college. Anyways I somehow didn’t answer these questions right and I got locked out for 72 hours!!! I tried contacting customer services with messages and calls but I never got a response. I have now waited the 72 hours and I tried the questions again and proved I am who I really am but my results have yet to show up. I am extremely frustrated! I paid out of pocket for this test and my results have been ready for days!! This company and website is broken!!! I highly recommend going somewhere else if you need fast results!!!! They need to fix this and make it easier for people to get their results.

Not happy with the app. Not happy with the app and the service. I have been addressing the issue for more than a year now, to be exact still nothing has changed. I still cannot view my result. I contacted them through the app, as they said, and still no response, not even a single one. I even talk to my doctor and he told me that it should be available cause I know he and my primary is always in contact about my condition. I would talk to Qwest and all their response is the information is not matching. Well, same info that they have since 2019 until late 2020 I started not able to view the result. The only thing I can do online views the past result except for the last result on October 26,’2022 which is stated on their website result can be viewed on October 30, 2022. Again, I also contact them through the apt now response. The only thing I can do to their app is making an appointment. What's the point when no one is listening?

Poor reception of care. On May 14, 2024 myself and my girlfriend went to the lab to get some blood drawn. We did not have an appointment so we had to sit and wait. There were five people in front of us and we still waited almost an hour and a half. the text was taken the time pulling people in to draw their blood called in the tech that took care of my girlfriend told her which I felt it was intimidating that she will not draw her blood unless she pays the balance which was $72 or something like that? Once again the tec From Quest were very laid-back and didn’t call people as she should’ve the traffic going in wasn’t as much as the traffic coming out. so was no understanding why it takes so long to call the patient in to get the blood drawn. I think somebody needs to do a evaluation of that particular clinic and going as a mystery person trying to get the blood drawn so they can see for themselves.

Convenient and useful. I only gave 4 star because the app doesn’t save my insurance information nor my sponsor’s information. Perhaps a security thing, but when you check my military I.d. It would confirm I am who I say I am. It is convenient because I can see my lab results and formulate relevant questions for my doctors. I like that I get my labs not just my doctors… so I’m not waiting to find out… I already know and can make my own suggestions. It is pretty user friendly. If there was anything I say needs improving, it would be a guide for those who have never used the app before to know what information goes where… as a healthcare professional some people need more assistance that others. It may seem self explanatory but when you go to the app you are not automatically logged in, and people set up appointments only to realize they were never logged in. But reassurance that it isn’t lost, they just need to log in is comforting. I help patients to navigate the app when they ask, but maybe there’s a way to incorporate a reminder to sign in before scheduling. Otherwise I like the app, been using it for several years, and I have various doctors so, it again is convenient and easy to access lab results once they are ready!

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Amazing APP!. Quest APP makes it so easy to schedule appointments and see your blood work results! When your lab results are ready they text you so you can view the results right in the app. Color coded results for each item in your labwork - Green is good and red is bad. This app is totally amazing and useful. You can make the appointment, get confirmation, get reminders and it syncs with Maps to give you directions to their location. On the day of your appointment Quest will text you and provide a link that you can click on when you arrive to check-in using your phone. Can’t say enough about this app!

Gary dowler. By using this Quest scheduling method, which i have used many times, is the best way to schedule an appointment. It is quick and easy to do. Also, by scheduling an appt, in this manner, i can choose the date and time, in advance, of when my health provider wants me to have lab work done to check my INR level. Have been using Quest Diagnostics, in Independence Missouri, for well over 10 years. Lab has been spotless in cleanliness and staff has been very professional and friendly. I’ll continue using QD as long as i need lab work done. QD has been the best lab I’ve used over the years. QD definitely gets a: 🌟🌟🌟🌟🌟and 👍👍from me. Thank you QD!

Frustrating process. The app is glacially slow. I have a specific blood draw every 6 months so this is not my first rodeo. I used to just walk in the Quest location near Novato Community Hospital but it closed recently. Now I use the web site or app to schedule a visit. Tonight, I tried to schedule an appointment using the app and it took forever, getting hung up and freezing on certain screens. Then, when I am finally offered times and locations for appointments, the options were VERY limited. When I got to the end, finally having scheduled my blood draw, Quest didn’t have any of my data saved to my account. I had to re-enter all of my information including my insurance details. Took me fifteen plus minutes to schedule a standard antibody test using the app, that will probably take less than 3 minutes. Bummer experience.

Why five stars. Quest is a well known provider of different types of blood, urine, etc tests. They’ve been around South Florida for quite some time and thus making their presence hard to missed. but that presence has been gained by the effort allocated to excellent customer service and ease in going through their system, like when scheduling an appointment, managing their registration process once you come in to their facilities and the actual procedure with personnel that not just performs the testing but understands the sometimes emotional distress that could come with summiting to the different procedures. And that’s why I give Quest a five out of five rating.

Patricia Savage. I have only visited one other lab and this office is outstanding, I have never had to wait I have always been called for my appointment within a few minutes of my scheduled time. All the technicians are always friendly and welcoming, I hate having blood drawn my veins are hard to find but the technicians at this Quest have no problem and I never have a bruise. There is only one thing I would change is the tape they use to hold the cotton ball in place is the absolutely the worse it does more damage than good. I can not believe that a company as big as Quest can not afford the colored stretchy stuff instead of that paper tape. But overall this Quest is wonu

I travel a great distance to continue with Quest. The people at the Park West Quest are always friendly, professional and on target when drawing blood. The lab results are so easy to understand and since I have been using Quest for so many years, it is easy to compare my results over time. I have to drive over 40 miles each way to have this done, but feel that it is well worth the drive. I hope that Quest keeps up their outstanding labs. I would sure like to see more locations open up, but if it means that the quality will fall off, I would just assume to let things remain as they are.

Dates. when you choose a facility, you click on it but when you put date in, you need to be able to see everything that is available for the whole day. The site pulls up the day and automatically puts in morning and kicks your original facility out because there are no morning appointments available and Instead ipulls other facilities times available for that date and morning appointments. Let us choose place, date and morning or afternoon and let us check to see what afternoon ones are available instead of kicking out of our facility and showing places that have morning availability.

Insurace options. Below was my previous review from several months ago, but the app has been updated and it is so easy to maneuver! Great job! Old news: The app is actually very nice but when it comes to filling in the insurance, to “save time“, there are not enough insurance options and it is a required field that you have to put in the name of your insurance company. You only have a very limited choice to choose from and of course our very popular insurance company is not on the list. Please make it so you can add your own insurance company. It can be changed at the appointment time without having to fill in all the other numbers. Thank you

😡This re-do of the first Quest app is AWFUL!!. Quest, you have FAILED.👎 I’ve had an ‘account’ through Quest for many years. Then awhile back, I find out that instead of just updating the then-existing app, Quest made a completely new, separate one! No notification. Only find out when I tried to access my ‘original’ Quest app. Had to make a brand-new account and re-enter all my personal info, such as address, DOB, insurance. NOT A QUICK PROCESS!! ALSO, not very easy to navigate. When looking for a location for appointments, instead of saying the location does not take appointments, it will say ‘no appointments available’. AND then, show the next nearest location, which may be over 10+ miles away, yet still have none available within the day or next day you’re looking for. Good luck to anyone else that finds this out the hard way AND gets to have the fun of enjoying the app (NOT) every time they have to use it👎

Difficult to enter info. Very difficult to enter information on the site. Date of birth works backwards…if I try to enter my month of birth, it won’t accept until I enter my year of birth…it’s opposite of any other site that requires this information. Plus, you have to scroll down quite a way to reach the schedule appointment tab after personal info is entered. This is quite confusing! The first several times I thought I had scheduled my appointment, not realizing the tab was further down, I lost my appointment. I waited for my confirmation, never received it, and had to go back and redo Everything. One would think, since I had logged into MY account, that my personal information would be automatically entered (except for my DOB). Very strange site mechanics!

Hard to schedule appointments. Even though I'm in the system and have been going here for years, none of my personal or insurance info is saved so it takes forever to fill out the forms It won't autofill my address, name, etc. If entering insurance info you then have to enter your address AGAIN, instead of a "same as above" checkbox When trying to schedule appts, after I FINALLY finished filling everything out, it tells me my appt time is unavailable. Instead of having a drop-down to choose the new time, I have to hit the "back" button multiple times. Then, I have to re-enter everything I filled out before!! Frustrating

Good for making appts but NOTHING else. I make my appointments on here and sometimes check results but I usually do that through my chart. But today it took 15 mins searching web and app and 5 mins in a chat and another 5 mins waiting on hold ina phone call to get an answer that should have and could have been readily available on My Quest. I needed to know what pending orders I had and if they were fasting so I could make my appt before the doctors appointing coming up. It never should have taken this long to get easy info as the very nice woman (Michelle) who helped me on the phone was able to do it very quickly. If Quest is going to push self serve they need to have the resources to support it.

Retain info. Why can’t Quest retain insurance information. I was just at a Quest office this week for a blood draw for a different doctor. Why logging into MY QUEST ACCOUNT do I have to enter my insurance info as if this was my first time from scratch. My Medicare info has not changed as long as I have been using it. Furthermore - your system does not let you enter in Medicare as your primary as it really is. If I enter Medicare as primary (which is what it is) a screen does not come up looking for the secondary to Medicare. So to pass the secondary to you so it may be properly billed - your system doesn’t allow for putting in the Medicare as primary. Putting in Medicare as primary does not allow for adding secondary. Why wouldn’t you want ALL the correct information from the start? Very strange!

Makes getting lab results super easy. I appreciate this app because it makes getting and reading my lab results super quick and easy. I don’t have to wonder. In some cases, I can even tap on a specific result and get history that goes back several years. I wish it was more consistent but I do appreciate the ones it does provide. The results also come quickly , often in a matter of a couple of days. Making appointments and paying bills still have to be handled online; the app gets confused and doesn’t complete setting up an appointment. At least there’s the ability to do both of those online.

Quest. it used to be so simple to walk in The Quest and get a blood test. Now they’ve made it so complicated and so frustrating that I want to find a different lab provider. The location I chose to walk into has nobody in the place nobody waiting and yet they have no availability for a walk in, when I went to schedule the earliest possible scheduled date available was one week later. This is unacceptable. I went on the app to schedule an appointment and it kept changing the location of where I want it the appointment at. The usability of trying to find an available time was difficult to understand. An extremely frustrating experience. Go back to your old system and make the walking easy and friendly.

Truly is MY Quest. This app is so user- friendly. I require frequent blood testing. If it weren’t for this app, I’d be lost. Between my dialysis appointments and doctor’s appointments, I’d never be able to keep anything straight. It’s not easy with these illnesses that will never go away, but with My Quest, it only takes seconds to find and schedule an appointment. And with an appointment,, the wait time is almost non- existent. Thank you, I never could make my life easier if it wasn’t for you. And lest I forget, their phlebotomists are Number one over any other in the area. They’re gentle, kind and knowledgeable. Number One all the way around. Mary Colleen Burt

Love the company and website, hate the app.. I normally do not write reviews but when it’s not a single issue and it’s important, I feel I should address it. My experience with quest has always been amazing, the employees, delivery of service, you name it, although this time I decided to try out the app in order to get my results easier. Since I’ve created an account, it’s only shown that it’s pointless to even do it. There’s an agreement with an optional ssn to accept and it has a bug where it doesn’t go through. Due to this issue it doesn’t allow me to see my results. So I did what anybody would do and went to help and support to send a message. I filled all the info out and at the end the message I wrote couldn’t be sent… The send button seems to not work as well. Overall a bad experience when you can’t even get someone to help. Hope I can bring awareness to these issues so no one else has it.

Lost appt. I went through the app went to the entire process of scheduling an appointment for this morning at 8:30 just before leaving town for the weekend for a family event. Since closing the other location, it’s about a 30 minute drive.. When I arrived, I went through the check-in process with my drivers license. It said I didn’t have an appointment. The waiting room was crowded and the next available spot would be 1042 hours later. Besides the hour of wasted time back-and-forth, now my test is not likely to be ready for my doctors appointment next week. Very frustrating. I’d like to feel confident that in using your app and going through your process to schedule without being able to talk to a human being, then it actually would schedule the appointment or it wouldn’t vaporize prior to my arriving.

Pretty good, but could use a couple simple improvements.. The results and data explanations are great. I like being able to schedule appointments via the app but I’d like to see too big feature upgrades. First, when scheduling an appointment, I’d like to be able to see when the next available date is at my nearest location. That would be much better than scrolling day-by-day until you find a free day and time. Second, why can’t the App Store my insurance information? That is data I need to look up every time I need it. Just store it and ask if it has changed. One last thing for a blood test that falls under “other,” why not let the user specify so the phlebotomist is prepared? Thanks

Need improvement to comply with laws billing is horrible. Needs to comply with the NYS gender laws such as genda and gender recongizition act. Where do I put my preferred name and pronouns? Comply with the laws so I am not getting misgendered on the phone by your staff. Plus your billing department is horrible. Your bills don’t have all the information to pay online and the paper bill doesn’t have the account numbers. Switch back to the older billing company. I have to login three times to pay the bill. When it should be integrated into the app or website. This company went down hill. Since they switched billing companies. Still can’t pay copay via the app or even in person at the clinics. Three months plus wait for the bill just to pay a copay. That by law your allowed to pay at time of service. Comply with local laws.

Lots of bugs and prone to locking out patient access. One of the worst patient access healthcare apps on the market. Too many bugs and is very prone to locking out patients from accessing information in their account if the app fails to function properly. The only remedy is to call customer service and wait on hold for 10-15 minutes or more to have at customer service representative unlock your account. The simply solution would be to have the app ask you to answer pre-determined security questions that have been stored by the patient. Unfortunately, the app is apparently too primitive to allow for a secondary verification process that banks, mobile phone service providers and other institutions use to allow consumers to verify account holders and/or charge passwords.

More Appointments. It seems that the format changes on different devices and in how you get to site. Don’t like way DOB is to be given on some of the formats. I am a lung transplant patient and have to have labs frequently. Most of the time the doctors want them with less than a weeks warning. The draw has to be before I take my medicine, and my meds must be taken on time. All the appointments in labs that are a reasonable distant fill up at least 5 days out. The last time I tried to do a walk-in I waited over 1 1/2 hours and could wait no longer, I did not get labs that day like the doctors wanted. The point is there needs to be a way for certain patients to get time sensitive labs done. APPOINTMENTS DON’T WORK IF THEY’RE NOT AVAILABLE.

Frustrating. On an iPhone the page for the appointment being requested implies the appointment has been obtained. Far from the truth. There is a button for actually recording the appointment. The appointment time has not been reserved. The button is to far down to be visible on the iPhone screen without scrolling down. So, if think you are done, big surprise when you arrive at the lab and have no appointment on record. Please, Have the record appointment button blatantly visible. And Do like the airlines and hold the reservation time for a while longer. The way you have it, Pressing record announces that the appointment is no longer available. And even though I am signed in to my own personal myquest account, it does not pre fill my insurance information. It asks me to enter the information even though you already have it. If I spend time filling this insurance information as prompted supposedly to make the time at the lab shorter, by the time I press record my scheduled slot will then be gone and I will be wasting time and will be starting from page 1. It does not save the insurance information if I press on the previous page arrows to select an open time slot. Si , here I go reentering.

Horrid. The way in the UI to set your birthday is absolutely horrendous, you have to pick a date from a calendar and go to a hidden menu to scroll from a drop down to what year you were born. Then you have to go back and pick a day in the month you were born. Just have me enter in day/month/year, please. If the appointment you are trying to schedule is taken while you’re struggling through the clunky UI (a likely occurrence, as it took me 10 minutes to fill out the self and insurance form), at the end, it just says “an unknown error has occurred, please try again.” Then, you have to go ALL the way back to change the appointment time. And it deletes all the information you entered. There must be some way to change the appointment time AFTER you’ve entered all this information, without needing to enter everything twice.

Logging in problem. The app is generally pretty good, as long as you can log in. I am experiencing repeated problems with my user id and password. Also the thumb print feature. It was working okay but suddenly it wasn’t. I was forced to change my password several times for no apparent reason, got locked out for no apparent reason, and then the app wouldn’t accept my new password for no apparent reason. I appreciate that there are security issues and features, but all they did was frustrate a legitimate user simply trying to get my medical test results. At this point I expect a problem from your app every time I try to use it and feel lucky if I can get it to work. The touch id still doesn’t believe me and makes me type in my id and password. Once logged in, it not locked out, the appointment feature is good.

Love the Convenience. I love the Quest app because it’s so easy to use and so convenient when scheduling an appointment. The best part is being able to check in the moment I arrive (I do it as I’m walking from my car) and the moment I walk in I’m called next. There have been a few times when I didn’t even have to sit down and wait…my name was called the second I walked through the door. So so easy to be in and out when you’ve got a busy. I do wish it would save/store my info, but that’s not a problem when the convenience and expediency are fantastic!

Quest denying access to my records. I have cancer and I’m on what’s called a watch and wait protocol. As part of this protocol it is essential to monitor blood markers. This app is perfect for that because I can watch for trends. What isn’t perfect about this app is the fact that Quest sent some recent results to my husband. That means that I’m unable to track my results accurately because I’m missing an entire set of blood test results. I’ve been going back and forth with Quest about this for months and they keep saying they don’t have my blood test results. They have them, they just sent them to the wrong person. I would consider this to be two separate HIPAA violations. 1. They sent my protected health information to the wrong person and 2. They are denying me access to my own records. Be watchful because any time you make health records available electronically, there’s more room for error.

Difficult to use. The MyQuest app is a great way to schedule an appointment … if you are the CFO of Quest looking to cut costs by getting rid of all the personnel who answer the phone for scheduling appointments. For those trying to make an appointment, not so much. Just one example out of many: trying to enter your date of birth the screen will show today’s date with rolling lists of Month, Day, and Year. When you try to change the month to your birth month, it will fill down to your month and as soon as you let go, it rolls right back to the current month. It did the same thing with day and year. Finally — in frustration — I made all three spin at once and when they stopped it was a date in January of 1998. After that, I was able to enter my date of birth with no problem.

MyQuest app – Excellent!!. Excellent app, it keeps all of my lab results organized and accessible, plus it’s easy to use and I understand the results immediately with the green and red color coding. It shows me if I’m out of range, and where I need to improve. I’d like to be able to send my lab results to my other doctors, so they know what I’ve been tested for and to avoid ordering the same tests. And if it were possible to add-on tests to my sample directly from the app, that would be even better! Would love to avoid another blood draw, if possible. Apparently it’s not easy to add-on tests from the doctor’s office…? IDK. :(

Mostly user-friendly. I enjoy the ease of scheduling and changing appointments with the Quest app. The biggest annoyance with the app is the struggle to enter a birth date. The drop-down takes multiple efforts just to locate the month and year and to change whatever day date is displaying. I hate having to enter that information each time because it is not a simple process. Also, please confirm the appt with the location of the lab selected. Sometimes I check multiple labs and then realize that I can’t recall which one I actually signed up to go to! The confirmation just notes the date and time of the appointment.

Too Many Web Links. This app is OK but it has an excessive number of “features” that are really just hyperlinks to open your browser and require you to login again to their website. The whole point of an app is to be “one stop shopping” for a specific purpose, in this case labs. If the majority of your company’s features are not yet available in the app, don’t release the app, or don’t create “buttons” within the app that just offload you to the website. I’d give them a pass if it was a rapid development cycle where they were constantly releasing new features and bringing the app up to date with functionality but it has been static for a long time. You might as well just use their website and not waste space on your phone.

Love the app, only one issue. I really love being able to access all of my labs as well as receiving the results as soon as they are made available. My only gripe is the results page does not at least sort on date of service. If I want to see my most recent labs prior to the last o have scroll through years of results. And it would be nice to have a option to filter the results by type of test. This has been an issue to me for a while now but this last set of results made me really irritated because after my current result the next result is from 2013! How does that even make sense to not sort the results at the very least!

App lost all my info. Had to re-create my account from scratch recently for some unexplained reason. No previous test results can be found now. No communication about what tests were ordered by the doctor, so I do t know what to enter when making an appointment. Generally it’s just for A1C and cholesterol numbers, but I really have no way of knowing. Customer service is completely non-existent with this company. Their lab personnel often don’t seem well informed either about what is supposed to be happening. Very poor coordination of services by a company driven only by profit motive and no concern for their customers. They only care that they get all the boxes checked so the insurance companies will cover payments as requested. Need to remove profit motive and shift to single-payer system where caring for the patient can be a point of concern again.

Reading and comparing results made easy!. They have this set up like a well oiled machine. I get the results before my doctor calls me. There are one click reference buttons to explain what each test is and how each result ranges. It’s so easy to see if you are in the green or the red, and if automatically pulls up your entire Quest history of that test to compare and graph it. You can clearly see your own health patterns and can feel more educated when your doctor discusses the results with you. I’ve used this for a few years and I have a lot of lab work done. I was just thinking tonight how efficient the app is, and how the visual design make it so quick to evaluate. Thank you!!

Your Quest Appt Online Access Website thingie. As an elder who HATES EVERYTHING COMPUTER, your app thing was fairly easy to navigate, and much easier than my last 3 hour wait in your lobby for a walk in visit in your Roselle (Pk?) location. My records are in your computer and your computer identifies me without problems in your lobby - so no need to ask for private info on this unsecured web connection. Hire a Dyslexic person to improve your web access to simplify the program behind the screen - if a dyslexic person can navigate your info process - everyone could do it.

App does not remember your information, also many glitches. I use Quest twice a year because that’s where my doctor sends my bloodwork requests to. It definitely has its glitches and it’s completely worthless to me. To begin with, when signed in and recognized and trying to make an appointment, the app does not remember your name, your address, your date of birth, your phone number, your insurance information, nor any statistics. So each time you have to fill it out again. It also does not allow for a secondary insurance. And what makes matters worse is that when I try to enter my birthdate, I cannot scroll down to my month. It only allows me to enter a choice of three months for example March, April and May. So the app is worthless. I was able to check in easily at their website online on my home computer.

Most convenient thing ever. I get my test results Immediately even before my doctor can call me about them. This has proved very useful during the COVID-19 pandemic. I actually was able to view my results before the doctor even called me. I work in a hospital so I know we are getting backed up in notifying people. Also if you go to multiple clinics or doctors offices, you will still get your labs results in this one app. Surprised to see lab results from other visits to urgent care clinics in the past. Quest links them all up for you. This is a great useful tool. No more calls to the doctors office asking if your labs are done yet!

Your APP Needs improvement !!!. It took me 4 days to make my appointment because your APP wasn’t working properly. It is extremely difficult to put in your birthdate. Why not remove what is currently there and just allow the person to put in their date of birth. You APP starts with the current date and then we have to continue to push the date backwards to get to our birthdate. This is very time consuming and if you miss click you have to start all over. This is a exhausting process and is totally unnecessary. You need to improve this feature.

Great Service. Love using quest and the quest app. So easy to schedule an appointment. My doctor just has to put my test orders in the quest system. I can then go online and schedule my appointment at my convenience. The tests are already in the system. I can go to any quest location I want . the results then show up as soon as they are available in my profile and I can view my test results just as my physician can. I have used several quest locations as I travel for work and I find customer service at each location to be excellent. I highly recommend for all your laboratory needs.

Service. Your service has become so easy to access and results easily seen. By appointment is the best; very little wait time. However, as we age, we seniors experience online request somewhat frightening. My friend could have avoided waiting in the lobby for at least 3 hours, had she been given helpful directive. The 84 year old lady, sitting in uncertainty in your lobby to have a blood test! I realize the phlebotomists are busy but a little attention to those waiting would help. Thank you again for a good job done. So much improvement in the last 5 years!

Wonderful app…. Except…. This is a fabulous app with one exception, you can no longer print your results. I have used this app for along time now and loved that I could schedule my appointments, use the app to check in at my appointment, and see my results. The biggest thing I liked is that I could print all my lab results from the app and give them to all my doctors not just the one who ordered them. Somewhere along the way the app stopped allowing you to print your results, now you can only view them. This is a huge inconvenience because I have so many doctors and now it never fails someone ends up not getting my results. Please bring back the print option.

Issues. Even that the facility condition is good, the lack of support for people that isn’t tech friendly like elder people (as a majority) can’t schedule or navigate the web page or application which I’ve been witnessing and helping on, It’s understandable the way that now more technology is on our daily life but at the same time not everybody is capable to understand this, there’s no major instruction and support from the staff, a lot of people still believes that because medical providers have ordered lab work is only the necessary step that they need in order to been seen and they wait for hours sitting on the waiting area. Hopefully you can check on this.

Personal profile. I would have given you a five star rating, however, when trying to make an appointment I searched for a specific location and your system gave me info on other locations based on the date I chose. So, I had to go back, this caused me to have to re-enter my profile, and insurance. THIS WAS AGGRAVATING And a big waste of my time so that’s why I’m changing my four star rating two or three star rating you shouldn’t have to waste my time because of putting in additional information because your system doesn’t prompt for the location I originally asked for it should’ve only given me that information. Come on you guys are a big company gets her act together

Great and easy App for scheduling. I first tried the walk-in method and had to wait awhile. I downloaded the app, found an open appointment, received reminders, checked in as I arrived and in the last four visits I have been called in within 2 minutes of arrival. Selecting location, type of test, time and filling out info is easy and smooth on the app. It’s nice to see available times across different locations without a hassle. Checking the available times at the available locations is easy and fast to see. Other apps should use this type of platform.

D. The easy and quick access is what gets you started with good feeling about your search for your lab results. The ability to see multiple healthcare facilities in on location keeps the good feeling going in the right direction. The robust ability to compare historical data really takes the good feeling and kicks it up a notch. It is all topped off with a staff of professional phlebotomists who put you at ease knowing your blood will be drawn with as much comfort as possible and then handled quickly and efficiently. I choose Quest every time I have the opportunity to do so.

The most frustrating app ever!!! 🤬😤😫. I have never spent so much time and energy spinning my digital wheels! And that’s saying a lot because I do almost everything online. It started with them rejecting my password, so I opted to change it — usually a mere speed bump. It took 5 tries and 3 different verification codes — which is obviously a lot of jumping from one app to another, and back again. I was SO frustrated,😖 as I wondered if I was just completely wasting my time. This pattern continued for each piece of info they wanted. An hour later, I finally had an appointment for basic bloodwork! They confirmed it with an email and confirmation number. But when I signed in again a few minutes later because they logged me out, it said I had no upcoming appointments. Hopefully, it will eventually update.🙄

Not that easy to schedule. The Quest app makes you enter the same information multiple times when trying to schedule an appointment. First they want you to pick a site then the test ordered them pick the site again. There are no directions how to choose a date and time for your appointment. Some times are darker then other with no explanation on what that means. Also, they want your insurance info each time you schedule an appointment. Shouldn’t that be on file? O can understand wanting to confirm the info but instead of showing what they have on file, they want you to renter it each time. If you can remember my DOB and address why can’t you remember my insurance info?

Scheduling appointment. I am 65 years old here. Company is the worst company in the world to deal with I dealt with you in Ohio and now I’m dealing with you in Florida. I’m already in your system. You make people do way too much work to get an appointment to get blood drawn from the doctor, absolutely ridiculous if my insurance would let me go somewhere else I would do it in a heartbeat. I went to the doctor today because I am very ill. I went to your. On McDill in Tampa, your staff there is very rude and didn’t care if I needed bloodwork done right away. Absolutely pathetic. I’ve had bloodwork drawn before here in Tampa. Why do you make me jump through all the hoops to give you all my information again when scheduling an appointment that should already be in your computer system people could save a lot of time and aggravation anyways I don’t really care.

It would be perfect with some improvements. Love having the ability to make appointments and see results but it would be even better if the App kept your insurance info saved. Having to make an appointment and enter the same info each time it’s not good. It could also be improved by displaying available time slots for appointments as opposed to all appointments. For example, I needed a morning appointment and it showed 11 times available and an 8:00 appointment. I couldn’t click on it because it was greyed out. I had to expand to see the available appointments were in white (not greyed out). I had to do this for each location that was near me in order to find an early morning time.

Confused. I’ve been to Quest many times and this was one time I felt the need to write a poor review. First, all appointments are booked for days yet when you go in there every person was a walk in. Where are all the appointments? I was even told on the sign in machine I might not be seen today … I was seen with in 10 minutes by a lady yell where is your mask and we can’t keep giving them out… as I walk in the room I was instructed to put my belongings on a chair and sit in the blood drawing chair. The mask nurse then asks me for me insurance card where I got up gave her the card that she glanced at for 1 second. She could have ask for it before or asked if anything changed. Again I’m there quite often . I then said ohhh wow all that for a little bit. She then proceeded to take my blood and then sad to me all that for a little of this. She was so fresh and nasty.