AthenaPatient App Reviews

Nerds really have to explain things to you huh?. You along with every other healthcare provider has an app. None of them share information with each other. But I use Apple Health as my go to for health info. My phone has more sensors than a Drs office, yet you refuse to use the tool that’s right in front of your face. This isn’t a beneficial or productive way to utilize your resources. Work smarter. Since you haven’t been looking around the standard has been raised & you are still lagging behind, years later.

What’s the point?. My provider switched from FollowMyHeath to this portal. I don’t know why they switched, this mobile portal is pointless and doesn’t give the information I want at my finger tips. Everything is mobile first these days and clearly Athena health is not up on the current trends. Athena needs to take a page from FollowMyHealth and add new features to the app. From ease of use to basic information like vital history is what they need to work on. FollowMyHealth has charts of vitals that I can look at and quickly see my trends, right on my phone. Which is extremely helpful when talking to my provider about my health.

Trying to send a messsge to your doctor…what a farce!. I became very ill. Attempted to send a message to my doctor. Wrote a detailed message within the ridiculous character limitation. Hit review and send. Never heard- /saw anything else. No error messages, no nothing. Never heard from my doc which is very unusual! Checked my sent messages later…nothing was ever sent! Do not trust this app to communicate with your doc. This app is totally unreliable!! It is not a reliable member of your medical team!!

Doesn’t update timely. Excited to have a provider who finally supports this app. However, the appointments page is blank in the App, but the web portal shows my upcoming appointments. Also nothing in the results tab on the App but on the web portal shows my test results. Messaging is the only feature that has worked for me. Would also be nice to be able to share health data with the Apple Health App.

Staff. Cindy at the Reception desk is absolutely wonderful. She greets each patient with a smile and kindness. She doesn’t rush you and is always polite. May not seem important to some but to me it means a lot. She makes you feel comfortable and always takes her time with getting patients checked in.

Great App. This app is very user friendly and I’m able to keep up with my future appointments, plus I’m able to see my previous visits. I am able to see messages if I have any and also any tests that I have had done. With this app, it’s easier to keep track of what I get done or what I have upcoming.

Disconnected every time. I get disconnected off the app and have to log back into my account every time I open it. It’s super inconvenient. Other than that happy with the app. Edit: thanks for your response, though on banking apps I can set up Face ID once and never have to enter my informations again - with this app I have to enter credentials in an in app browser every time and go through confirming my health records and providers. I think this can be improved.

Powerful Tools In One Location. There is a word that can be used to describe having your Medical Calendar, To/From Communication Options as well as Current and Historical multi-discipline reporting, as well as many other important functions, available immediately with a simple touch. That word is 'Awesome'! Thanks and compliments to data processing analysts, programmers and every other professional team member, medical and non-medical, who have contributed to the development of this awesomeness.

Wrong language. I was sent a check in document in Spanish via the app and i can find no option to change language and cannot find email or phone number for help so i will just check in when i get to the office. So far i have found no value having this app on my phone, it just takes up space with no value add over using the portal online via a browser. App logs me out after very short time and every time i log back in takes me through the same introductory pages before i can even see a menu. Overall poor design, waste of space on my phone.

So far so good. I downloaded from the Apple App Store. Logged in without issues which is always encouraging. Gave me the option to use Face ID which is always helpful. I was able to navigate where I needed to go. I give this a 4 star rating so far.

Better than the website. Feels better than the very outdated website. As an app, it does the job of connecting you to the Athena platform as a patient. It looks pleasant and is easy to use. As a patient, there’s not a whole lot of complexity to Athena Health’s system, so the app is pretty simple and straightforward.

Excellent App. I saw my doctor and had already downloaded the App yesterday in preparation for this visit. I was able to do everything on the app PRIOR to the appointment and at check in the only thing that was needed was my ID. The office efficiency was superb. One hour later, I was asked to confirm my appointments AND my visit note were available! I am in awe!!! What an efficient system. Congratulations for such excellent communication!! PS: I am a retired Neonatalolist and work as a Medical Service Officer at Matthew’s Hope Ministries, an outreach service center for Homeless population in central Florida. We are expanding our medical home services for our homeless clients and exploring EHR!

Great app. The amp is great once you know your way around it. I think on the homepage if you had an icon to make it easier to find different categories, you want to look at. right now you have to go to the little system wheel in the top left corner open that then it gives you some choices but you really don’t know what’s behind those choices. Like if you want to see your test, there is a drop-down for test you have to open up your account and then look for them. now that I know how to use it. It’s pretty simple though thank you for this great app.

Doctor visits. Shannon Brasil and her staff are the absolute best. I feel so comfortable with them and they are truly concerned and they listen to me . They give me encouragement and positive feedback and are very prompt on getting back w any concerns I have. Love them and have recommended them to many of my friends

Worked great until two weeks ago.. I have used this for 33 weeks of pregnancy with my obgyn provider to message them and review tests and schedule appointments. It has been wonderful and so smooth to use. But for the last two weeks I have tried and tried to log on (using both fingerprint and logon and password) and it keeps saying there is an error on the apps part and to try back shortly… I see there was an update released in the last two weeks… maybe that did something to cause the app to start working. I wish they would fix it because I found this extremely useful instead of having to log on my computer and sign in the the website the old way. This saved a lot of time and I expected to use it a lot after the baby was born to check in with the obgyn. But for now, one star. I would have given in four stars before. It doesn’t have as much of the information as the website version. So I couldn’t see all my info in it, but it was useful for simple stuff.

Amanda B 🙏🙏🙏. I am so grateful for this technology sometimes it’s hard for me to get to my appointment and all I need to do is talk to the doctor over the phone or ask a question and I think that if y’all guys can still talk to me and bill my insurance like a regular visit. Well then it’s a win-win, my nurses and doctors in front staff have always been good to me there. I’ve only been with you guys for a short time,I am making Waynesboro my home. I came from Newport News, Virginia and it’s very well. It’s a dirty city in sometimes the service there isn’t much cleaner have blessed day.

So much potential!. The AthenaPatient app has a lot of potential and so far it’s good. The app is easy to use and has a user-friendly interface. It allows you to manage your health records and appointments in one place. However, there are some areas that could be improved such as the speed of the app and the ability to customize notifications or integration with Health (Apple).

Someone needs to seriously fix this app. I would give this zero stars if I could. No matter how many times I update this app, it never lets me login, but I can login perfectly fine through a link sent to me (i.e. when I get sent a link through text to pay a bill) or through the web. Why do I continue to get an error message when trying to login to the app saying “Something went wrong… it looks like there was a hiccup on our end and we’re unable to log you in. Please try again in a few moments. We apologize for the inconvenience.” ???? It’s been doing this to me for MONTHS now, this is RIDICULOUS. FIX THE APP OR DON’T HAVE AN APP AT ALL!!!!!!

Horrible. This app is HORRIBLE. I had a message from my doctor and was not notified by the system that I had a message. Later on in the day I received three messages via email notifying me that I had a message waiting to be viewed via the portal. When I went to access the portal, I had old messages that had already been read. I cannot believe a doctors office would utilize this system to communicate with their patients because half the time this system does not work via the app. I’ve been forced to access the web version of the app on multiple occasions just to retrieve the information I needed. Mychart is much better than this system as Athena seems outdated and watered down. Nothing in comparison to what I am accustom to using when it comes to communicating with my doctors. I was asked to update my review by the developers of this app. As I stated in the beginning of my disdain. The system would send me notifications stating I had messages available to read only to discover this information was not correct. No, I did not receive an error message.

Everything in one place!. I was able to log into my practice account and was pleased to see all my previous practice’s lab data in here too! I am thrilled to have it all in one place! I assumed that stuff was lost since I quick working with them a few years ago. So handy. Excited to see what’s next!

Dangerous Misrepresentations. Athena’s app site says “Communicate with your care team anytime ANYPLACE”. A blatant lie. You must be accessing from one of the 50 states or you are locked out. Neither you nor your doctor can access your charts records when traveling outside the US. If you have a medical emergency and need access while in Paris, too bad. If you have a winter home in Guam and need to show your emergency room doctor there test results, too bad. If your doctor is skiing in Switzerland and wants to see your test results, too bad. Totally dangerous to rely on Athena’s representations. When I called to ask why I cannot access my files while in a US territory, they literally hung up on me saying they would only talk to doctor’s staff. Unbelievable!

Good to have but missing a few things. I think the ability to compare previous test results is really critical for a system like this. It’s not just the app but even the website portal doesn’t show you a comparison of the same tests from years back. There is no way to compare, no charts or graphs; that would make this system much more useful. At the very least I wish it would sync with Apple Health to have that show history all in one place.

Patient. I like this app for patients but I would say it’d be better if they had a option to do virtual calling on the app when a patient has to instead of everywhere else on ur phone one place to get it one and done option

Excellent. I really enjoy having the ability to communicate with my provider about any changes and needs before I schedule appointment. They reply in a timely manner and I have access to my records orders. Recommend downloading this app. It has tons of features and is very convenient better than calling the office and having to wait on hold.

Difficult at beginning. When first using App it was so confusing and not as User friendly as it was very difficult navigating or knowing where to go to get the info I needed. I thought it extremely confusing as to WHY I had to open 2 separate apps to access appointments and communicating with my Doctors. It is crazy confusing when ordering med refills as well, just to find that none of the Drs nor Staff have had any training (or proper training) on how to use or manage refills, messages and emails. Besides that the boxes to check are far too small as well as menu … UGH! I’m am getting better at using it but still have difficulties that become frustrating.

Frustrated user. I have tried 50+ times to log in unsuccessfully! I have two drs from two different medical establishments using this same app now. I’ve used Athena with no issues until putting the second dr info in..now I can’t get into the app at all. It says it does not recognize my email address, call your provider! Both drs have sent me 5 resets but still not working! The providers have checked email and it’s same as one I have and only one I’ve ever used. I’m so tired of apps that constantly require password resets. Now I can’t access any medical information! Oh !!!! There is no contact info for this app !!🤬

Willing to upgrade my review once app improves. I’m not sure how long my doctor’s office has been using this system. If I don’t have a way to contact them to reschedule from within the app, what’s the point of using it? I tried to look up app support before writing a review, but all the link did was to open a web browser that I guess is the app company’s main homepage, which seemed more geared to marketing than actual user support for the patient app. When I tried to login through a browser on my phone, it keeps opening in the app. If all these comments help tech to improve the app, I will revise my review.

Having quick response is great. Having a quick response from my Doctor is great. I know my Doctor reads my messages and replies. It’s much better than going through the phone system and waiting for someone to get back with me. I give the App a 10 ! Thanks Emerge Ortho.

Simply doesn’t work.. Not only does this not work well, it Simply doesn’t work. For us new users there is not the obvious create new account option. After wasting time looking for the create account option one concludes the only option is to “REset” a password that has never been set. So now that I’ve RE-set something I never set up, my attempts to log in are thwarted with, “something went wrong, try again later”. What a waste of 30 mins. Take this off the market until a working model has been created. Stop wasting our time.

Great Visit. Today was my very first visit CHS Physician Services! This was the absolute Best care I’ve received from check in to my visit! The care and kindness is simply Amazing!!! Linden Hagemann NP was excellent with my visit today. She was very engaged and very informative with me . Her knowledge and encouragement made me feel comfortable and inspired to reach my health goals! She and her team are very supportive and a pleasure to be around. This will be my team forever! Thank you Linden for Amazing visit today!!

Doesn't jive with what it says it will do. Overall, the app is satisfactory for looking up appts, meds, recent visits, and sending notes to provider. It however, lacks in getting medical signed notes, such as letters sent by provider ,signed for official need, such as a medical waiver for jury duty, due to disability. The email tells you his to get the signed letter, but the app does not contain the instructed choices to choose. Needs work.

Awesome app. I really like this application. When I need to reach out to the physician I can add photos to help explain what I’m saying and it help the physicians get a look at what I’m describing. The office also can reach out to me a lot quicker then wait for a time when they aren’t busy

Add pop notifications when a message comes to your inbox. More of a feature request than review. Please add a pop up notification on the phone when you receive a response in your inbox from a provider at the moment I have to keep checking over and over again by opening the app to see if I have a response from my provider.

Wright State Physicians. I absolutely LOVE my Doctors who work through WSP! They are GREAT! They are very patient, understanding, and thorough with every visit! They are so professional that I got my Boyfriend to see my PCP! He loves her (Micayla Lyons) too! I highly recommend WSP for ALL of your medical needs! If you need an Endocrinologist, go see Dr Zeidan! She is absolutely Awesome! Both Dr’s are easy to talk to and are personable!

Above and beyond. This is a review of my Nurse Practitioner Jamie Mercer. I have never met someone with such of a wonderful uplifting and inspirational outlook on life. And to be honest if it wasn’t for her reassurance everything was going to be fine I would not be here today. She made me see the light at the end of the tunnel. She deserves employee of the year in my books.

Top Notch Care. The clinic was able to schedule me in even though it was a last-minute request. I got right on time and everything went very smoothly. I came out of the clinic pain-free. Highly recommend!

Smoc office. Everybody has been so friendly and so and returning emails, text messages and phone calls My insurance company for short-term disability, New York Life, states that you were the most thorough office they’ve ever worked with as far as work notes go I think everybody there on Dr Walters team excellent care

Bumpy Start but Press On. It’s a bit of a struggle to get it set up but once that hurdle is overcome, it’s a breeze. What do I value most? The ability to message my PCP directly. And making appointments is a breeze. Like so many things tech-related, there’s a time and stress cost upfront but well worth making it past that.

Update. This app is used by my MD’s office for messages, bill pay, test results. It worked fine until 2 weeks ago and now I can no longer access any information including sending or retrieving previous messages, test results or upcoming appointments. The only thing I am able to access is the bill pay portion. I have contacted the MD’s office and was told it was an issue with the app/website and not something on their end. All of my devices, browsers etc are up to date, but I am unable to access any important information now. I have been unable to find any contact info for this app/website to try to troubleshoot the problem. Very frustrating that I am unable to access my information and no way to speak without the someone for technical support.

Loses Its Mind. If we want to compare this against the mainstream of properly designed apps, it doesn’t stack up well. Against other apps for communication with a medical practice, kinda meh. But if you want to use a phone app and this outfit is what your doctor chose, you’re pretty much stuck with it. The main problem with it is that you can be in the middle of, say, entering a long message to the medical team, and have to switch over to a different app, perhaps with the intention of doing a copy/paste. And when you come back to this app, it has completely lost the plot and you have to start over again. Or do what I did and access the web portal instead. Recently, the app has been sending me notifications to check in for my upcoming appointment. But when I tap the notification it just takes me to the page that shows my next appointment in over a month. Trying to send in-app feedback fails, saying that the address doesn’t exist.

Cannot make appointments. For years I have been unable to make appointments with my PCP through the Athena patient portal while using my phone or a desktop computer. My doctors office seems to be unable to fix this and I mentioned it every time I have to call them to set an appointment. The portal the portal never has available slots and I was hoping this new app would fix that but again I ran into the exact same problem of not being able to set up an appointment online. So I deleted the app and called my doctors office and left a voicemail asking why they have never fixed this issue and pleading with them to stop sending me invitations to make appointments online when it can never happen.

Works out of country. I am traveling and discovered that I couldn’t log into the Athena website while in Europe. I received an error message and it appears that they have blocked access from abroad. I logged into the app and was able to access my info and message my doc.

App access. This app is awful! Once you create an account you press continue & it says this address is invalid for safari to open! Come on I called the office and they told me they don’t know how to work the app why not ? When making a website did they have the website creator give employee access info? I know some office manager with a huge complex in being the boss kept all the info private to her/himself and that’s about how most managers are! I was a hospital administrator NP for 30 yrs. Never once did I ever walk around with secret info that’s easy to change passwords if an employee leaves. Once there badge or whatever security they use to living for work is shut down they no longer have access! This is for OrthoSC. This office will send you 15 text messages daily if you owe them money. Why can’t I get on the portal to review my visit with the dr & pay all at once. This needs to be fixed ASAP it’s awful and whoever is in charge of fixing this crappy system should go it ASAP! Totally irresponsible and unacceptable access for a complete profile on my own info that I paid for 3x over yet still get texts ! Really poor management fix it !

Responsiveness. I like the fact that my providers get back to me very quickly when I send messages it makes changing appointments or canceling appointments so much easier is very flexible and the provider always checks it so I never had to worry about if they received that or not if I need any prescriptions filled or refilled I can send a message and they get right on top of it. It’s the best app I’ve ever dealt with when it comes to healthcare.

Constantly logs out. This app times out after a small amount of inactivity, forcing you to log in again. It defeats the purpose of using the app over the webpage. Even if you set up Touch ID, it works for a bit, but then the app “forgets” it was set up, and you have to log in from scratch again. I’ve just stopped using the app and gone back to the webpage, as the app also doesn’t allow me to use Touch ID to login to it with my email/password, so it’s more inconvenient than going to the webpage. If the developer fixes these two issues, I can update my review. They should at least give users an option to change how long the app has to be inactive for it to timeout. I understand the app contains sensitive medical info, but 99% of the time, it’ll be on someone’s personal, password-protected phone, and if the user him/herself accepts the risk of increased timeout times, that’s on him or her, not the app. Thanks!

Accessibility. I love this app so much. I’m so glad that my doctor uses this and hopefully the other doctors that I am in the process of finding will use this app too. it’s such an easy way to connect with my provider and I have everything all in one spot.

A wonderful way to communicate. I have recently needed to obtain help from Ortho SC for my knee problems. Using the app that they provide is so wonderful for communication with me! I get way too many junk emails and a email from them would most likely be missed. However I immediately get alerts when I have something new to look at like Dr notes, test results and appointment reminders. Thank you so much for making a difficult situation a lot easier for me.😊

Has some glitches. For instance.. when trying to fill out pre appointment check in. It keeps booting me out and I have to resign in. I’m really unable to put in my history/family history because every time I’m in the middle of it.. it does this. Also sometimes seeing any test results just isn’t possible. Last time my provider had to do something on her end so I could see them. Other platforms I’ve used have not had this issue. Not extremely user friendly.. and I’m pretty tech savvy.

Easier to use. This is so much better than using the website. It’s easier to navigate and I can keep it logged in and use Face ID to unlock when I need to send a message or check on appointments.

Multiple Provider login. I use 2 different specialty practices that use this patient portal HOWEVER on the mobile app only the 1st provider I signed up for populates. I therefore have to login via web on my MacBook to see both clinics. Is there a work around?? Also on website there is NO patient contact link just closed loop FAQ’s; all other links are for HCP’s.

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I love the app!. I live in a rural area and cannot drive. This app has been so helpful. the ability to directly send a message about non urgent questions has saved me so much stress. It has also been helpful with providers out of network. I can go over my med list without dragging a duffel bag full of meds to every appointment

At least you don’t have to wait to get helped. Had a well visit today. After I was done I waited at the counter to make my 6 month appointment with the clerk in the phone with someone else. No acknowledgement or indication she saw me. As I waited I pulled out my App I forgot I had on my phone and in the 10 mins or so I was waiting I scheduled my own appointment. She can ignore us but we can still get it done.

Appointments and communication. The app makes setting appointments quick and convenient. The ui is pretty intuitive and you don’t have to click through multiple screens to find what you need. It also makes communication with your doctor easy, especially if you need a prescription refill or if you have any questions.

Amazing!. As soon as you walk in, the office is clean and you are greeted by friendly front desk staff. I have seen Dr. Jarrod and Dr. Nicole and they are both great. They take their time to listen, explain, and let you ask questions. I didn’t feel rushed to ask questions and I didn’t feel like they were rushed to get to the next patient.

Unreliable and confusing.. I’ve pretty much had it with our healthcare system, and particularly the technology that was designed to try to support it. This app is like a practical joke for people who are hoping to access their records and communicate with providers. I’m a patient of west med which refers you to summit which refers you to Athena, which is hit or miss for logging in. Sometimes it lets you and other times it says that your account is not associated with any records. Technical support staff are polite but as confused as we are.

Only thing that works is payment reminders. It’s a nightmare trying to schedule an appt, send a message, basically anything other than receive notifications for payments THAT IM TRYING TO MAKE!! The forms constantly delete info I’ve entered/I can’t hit continue on multiple pages. For an app that’s supposed to help with mental health it almost made me throw my phone through a wall. I’ve never rated an app before so I guess the lowest ranking you can give is 1 star but just know this, person reading this review, if I could give it a less than a 0 I would.

Messaging Doctor. New on this app for Orthopedics and like others , seems to be easy and convenient. Was in for a MRI that the doctor looked at and it turned out to be a problem due to an Urology surgery. After him getting me to my urologist quickly he wanted to be informed how things were. Wish there was a messaging part to this app.

⭐️⭐️⭐️⭐️⭐️ Title: Amazing Provider and Staff. Patricia Landreth, NP, is absolutely wonderful! She’s very easy to talk to, truly listens, and always makes you feel comfortable. She’s knowledgeable, compassionate, and professional with every visit. Her staff is also amazing—friendly, helpful, and easy to work with. I’ve had nothing but great experiences with her and highly recommend her office!

Best thing since sliced bread.. This app is a huge time saver. It’s five times faster than making a phone call or showing up in person. The response time is unbelievably fast even on weekends and after hours. The communication between my pharmacy, my doctor and I are always on the same page for as understanding my medical needs and for that I am very healthy.

App challenges. I’ve used the app for several years now. Suddenly, the app will not allow me to log in. I’ve deleted/reinstalled the app several times, Restarted my iPhone, spoke with Apple Care and followed their instructions. Just a big circle to nowhere. Any suggestions?

Suddenly Frozen & Cannot Log In. I've used awhile and like the app very much. However, it's just gone frozen on me. The home page log in button does not respond. It's like it's made of stone. Yet the app was still able to send me a notification that I had new test results. Which I cannot see. I deleted the app and started from the beginning. I walked in a circle. App support also lend me to a dead end. Please, somebody, help!

Excellent. I really enjoy having the ability to communicate with my provider about any changes and needs before I schedule appointment. They reply in a timely manner and I have access to my records orders. Recommend downloading this app. It has tons of features and is very convenient better than calling the office and having to wait on hold.

Saves Past Information Better. I no longer have to input all my health insurance info with each visit. It also updates my medications better now. In the past, updating info was repetitive and glitchy. Thank you for making this app stable.

Having quick response is great. Having a quick response from my Doctor is great. I know my Doctor reads my messages and replies. It’s much better than going through the phone system and waiting for someone to get back with me. I give the App a 10 ! Thanks Emerge Ortho.

Love it!. I didn’t use it at first but this is so convenient! Instead of calling to check when my appointments are, they are all listed here! Any message or test result from any of my doctors are all in one place too. It is so convenient and keeps me organized! Thanks for making a great app

Best Medical App by far!. I have 8 other medical apps I have to use for other Drs. Their confusing with to many tabs and appts that you didn’t even schedule! Athena Patient is simple, easy to maneuver and make it a much more pleasant experience than having to deal with all those other apps. I wish every medical professional I have would use Athena!

Great App. This app is very user friendly and I’m able to keep up with my future appointments, plus I’m able to see my previous visits. I am able to see messages if I have any and also any tests that I have had done. With this app, it’s easier to keep track of what I get done or what I have upcoming.

All works well together.. I know there has been a lot of changes over the last 6 months. Everyone is there to help the patients, so everything moves smoothly. All the ladies are happy to be there, you can just tell. Thank you for having great work ethics. ❤️❤️❤️

Excellent Care. I had to have surgery on my neck from C3-T1 and all the problems I had prior to surgery was gone when I was released from the hospital 2days later! Before my 6 week checkup I felt fantastic! I am so thankful for Dr Morgan and all the rest of the medical staff that was involved in my care! Thank you Thank you Thank you!

Amazing Health Care. This has been the greatest doctors office we have ever been a part of. You join and pay a monthly membership fee. I believe you can be seen by a provider as many times as you need to be and it’s all included in the one monthly membership fee. It’s a fantastic alternative to traditional health insurance.

Bumpy Start but Press On. It’s a bit of a struggle to get it set up but once that hurdle is overcome, it’s a breeze. What do I value most? The ability to message my PCP directly. And making appointments is a breeze. Like so many things tech-related, there’s a time and stress cost upfront but well worth making it past that.

Add pop notifications when a message comes to your inbox. More of a feature request than review. Please add a pop up notification on the phone when you receive a response in your inbox from a provider at the moment I have to keep checking over and over again by opening the app to see if I have a response from my provider.

Everything in one place!. I was able to log into my practice account and was pleased to see all my previous practice’s lab data in here too! I am thrilled to have it all in one place! I assumed that stuff was lost since I quick working with them a few years ago. So handy. Excited to see what’s next!

Doesn’t work consistently. It doesn’t work more than it does. I try to send a message to my care team and suddenly they don’t exist in the app. I get a notification that lab results are available but I can’t even log in because the app is frozen. All day.

Good to have but missing a few things. I think the ability to compare previous test results is really critical for a system like this. It’s not just the app but even the website portal doesn’t show you a comparison of the same tests from years back. There is no way to compare, no charts or graphs; that would make this system much more useful. At the very least I wish it would sync with Apple Health to have that show history all in one place.

Very convenient and organized. I have my two kids and myself on one app. I'm able to see all of our stuff without having to log out and log in with different emails and passwords. I have access to medical records, can schedule appointments, and message our doctors with just a few taps!

Great 😊 way for help. ⭐️⭐️⭐️⭐️⭐️ 5‑Star Review Dr. David Schindler and the entire medical team have been outstanding. The doctors and staff are professional, caring, and always make sure everything is clearly explained and easy to understand. I truly appreciate the level of attention and respect they give their patients. The Athena app has also been a huge help. It keeps all my information in one place—appointments, messages, visit summaries, and results—making communication and follow‑up so much easier. It really improves the whole experience and helps me stay on top of my care. Highly recommend Dr. Schindler, his team, and the Athena app for anyone looking for organized, efficient, and patient‑focused care.

Works out of country. I am traveling and discovered that I couldn’t log into the Athena website while in Europe. I received an error message and it appears that they have blocked access from abroad. I logged into the app and was able to access my info and message my doc.

Wrong language. I was sent a check in document in Spanish via the app and i can find no option to change language and cannot find email or phone number for help so i will just check in when i get to the office. So far i have found no value having this app on my phone, it just takes up space with no value add over using the portal online via a browser. App logs me out after very short time and every time i log back in takes me through the same introductory pages before i can even see a menu. Overall poor design, waste of space on my phone.

Manage two accounts. I find the app to be user friendly and very helpful. However, after creating my own account, I added my elderly father, thinking it would be a separate login for privacy purposes. Now I cannot share the app with my father’s other caregivers, since my personal health info is there also. If there were a way to separate accounts, it would be more useful for those managing for multiple patients.

Great portal it makes it easy to get Quick messages to your provider and receive messages back. It’s a great way to get Quick messages back-and-forth between your provider and their and their staff great for booking appointments and for setting up Tele visits getting the test results. I think it’s a great app and more companies should use one as efficient as this one.

Amazing clinic. Dr. Evans and Kasia have both helped me so much to get my health on track for the first time in a long long time. More than helpful with everything and so supportive. I got my whole family to use this clinic. My wife and step daughter both are super thankful. Thank you for all the support and help.

Testing for Concussion. Great staff and excellent team work from everyone involved. Everyone was so helpful and supportive. Thank you for your time and dedication in this matter. I appreciate your kindness and I would definitely recommend going here! I’m from out of state and I felt like it was better than the treatment I received in my own state. Top notch treatment and healthcare!

Connecting. It’s so much easier connecting with my doctor and his nurse through the AthenaPatient portal than leaving messages and missing calls on the phone. The communication and responses are much quicker than the 72 hour turn around for messages on the phone. My questions were answered the same day.

Once I Got It . . .. Once I got it to recognize me and my passwords were saved and available anytime, it was a good way to communicate with my doctor. A few times, I’ve gotten lost looking for various features, but that’s me. The app had what I wanted. I just had to find it. Hmmm.

Disappointed!. I’m extremely disappointed with this app. I used this app all last year with zero issues then all of a sudden I am no longer able to even log into the app. For the past 3+ months I have had this issue with no resolution & I even reported this issue through the link they keep mentioning in response to similar reviews over a month ago and still nothing. It’s incredibly frustrating to not have access to the app and continue to receive a “there’s been a hiccup on our end” error message each time.

Excellent App, Excellent Docs. I do like the ease of use and the functionality abilities that are available to the patients. It’s not a stretch to review your appointment and medication instructions with ease. And when you have awesome Doctors like the ones at Optimum Health in Alexandria, Virginia; well then you’re just all good to go👌.

At my fingertips. I like having all the information right there in my fingertips. My only complaint would be that I have to re-enter all of the information every single time I check in for an appointment instead of just verifying it once a year or whatever but that might be a sitting at the doctors office. I don’t know if that’s the app or the Office.

Doesn't jive with what it says it will do. Overall, the app is satisfactory for looking up appts, meds, recent visits, and sending notes to provider. It however, lacks in getting medical signed notes, such as letters sent by provider ,signed for official need, such as a medical waiver for jury duty, due to disability. The email tells you his to get the signed letter, but the app does not contain the instructed choices to choose. Needs work.

Caring. I am so appreciative at the doctors I have at Dr. Marcos medical Center. They are kind they are quick to respond and they totally understand that when you’re low on a medication how important it is to get quick, and they did a fabulous job doing it! I love the PAs that I work with Dr. Marcos is extremely busy though she is hired an incredible team that responds as she does! I think all of you for caring :)

Above and beyond. This is a review of my Nurse Practitioner Jamie Mercer. I have never met someone with such of a wonderful uplifting and inspirational outlook on life. And to be honest if it wasn’t for her reassurance everything was going to be fine I would not be here today. She made me see the light at the end of the tunnel. She deserves employee of the year in my books.

THE NEW APP. I like the new App. It looks much more organized, cleaner and not difficult than o find what you are looking for like send a message to your doctors office, pay on a remaining balance if a bill and seeing your test results. Thank you for the update and the new look of the App.

First obgyn appointment. I went to the ER (Lakeland regional )because i was spotting and they did nothing but scare me and told me that my baby might be outside of my uterus and sent me home. I was able to make an appointment with my OB for literally the next day and they were able to give me a piece of mind and told me my baby's sac was where it was supposed to be. Thank you for that. As a first-time mom, i needed that.

Easy to communicate. I love being able to refill my prescriptions without having to make phone calls and be placed on hold. I also like how it connects all of my healthcare providers and shows me payments and I can also ask healthcare questions without having to schedule an appointment just to ask one question.

Quick response when needed. I appreciate the ability to send a message directly to my doctor when I have a question. I always get a quick response. This is a great app that’s easy to find what I'm looking for. I also like that I can check and see out outstanding invoices, and I can quickly pay them directly from the app.

Simply doesn’t work.. Not only does this not work well, it Simply doesn’t work. For us new users there is not the obvious create new account option. After wasting time looking for the create account option one concludes the only option is to “REset” a password that has never been set. So now that I’ve RE-set something I never set up, my attempts to log in are thwarted with, “something went wrong, try again later”. What a waste of 30 mins. Take this off the market until a working model has been created. Stop wasting our time.

Not functional enough. Your website offers far more information through the Midi Health login compared to Athena. The Athena app is essentially just a basic portal with messaging capabilities to your provider, and that’s about it. It would be great if the Athena app included features like direct messaging for same-day responses from an assistant or customer care to answer general questions, prescription refill requests, a list of available and filled prescriptions, billing details, the ability to make payments and change providers if your not happy with your current provider.

Patient. This app has major issues compared to others and other providers and platforms I use it’s not user friendly and you can’t really message your doctor directly so really what good is it when you still have to call into the providers office because you can’t get your message directly to your doctor. You might as well just call to begin with and not fool with the app it adds nothing to your daily life or routine that improves COMMUNICATION & after all isn’t that the whole point??!!

Not functional. I downloaded this app at the request of my doctor and I have not been able to sign in or sign up or basically do anything. I open the app, am presented the welcome screen where I can choose between “Get Started” and “Log In”. The “Log In” button doesn’t do anything at all, and when I choose “Get Started” instead I get a pop-up with some information about making an account and a button to acknowledge the info (“I Understand”) which closes the pop-up but doesn’t do anything else. Completely useless.

Can do it. I have experience in more portals then I care to explain. Athena by far is the easiest for me to navigate. It has been easier using the portal than calling the providers directly. Often times there are long waits, full answering Voice Mail or incorrect transfer.