Dexcom G7 App Reviews

App not working properly/bad sensor. I got my first bad sensor my first three were fine but my current problem is the app, must be a new bug from the most recent update because i now can’t calibrate it and haven’t been able to for five days which is a problem because I’m pregnant. It’s bad because i need accurate readings so i can take my rapid insulin, if my blood sugar is low and the app is telling me it’s high that’s not good for a normal diabetic. What makes it worse is I’m pregnant doing that doesn’t just have the chance to harm me but my unborn baby if my blood sugar is actually high and is above 200 my baby is also having high blood sugar if it’s low like 56 than she is also have low blood sugar so if I take my insulin at the wrong time because the app is not telling me correctly that’s a serious problem. PS:And I can’t use my glucose meter because my insurance is covering for the Dexcom they are only covering one strip a day and my strips are expensive.

Dexcom G7 app needs improvement. The Dexcom G7 app currently lacks quite a few options and features. Here’s a list of items the Developers should work on: Add 200 mg/dL graph height option. Additionally, this could be added to the “…” above the chart for quicker customization. Add 8 hour option to Glucose trend graph. Plot blood glucose fingerpick readings on Glucose trend chart to be able to easily compare with CGM readings. Add “DarkMode” option for easier readability, especially at night. Add ability to describe or select from drop down menu the Activity; walk, run, swim, bicycle, treadmill, etc. Add ability to select from drop down menu the Meal type; breakfast, lunch, dinner, snack. Add ability to input Medication that isn’t in the search. Insulin Dose Log under Glucose tab should show up to 10 glucose readings instead of 3-4. Historical information under History tab should show more data without needing to download Clarity app. Additionally, filter options for blood glucose, insulin, medication, meal, activity, and note would be nice. Add a better way to report app bugs, provide feedback, etc. under Profile > Support > Feedback. Move Sensor information under Connections tab to Glucose tab and all the rest under Connections tab to Profile tab. Connections tab should be replaced with something more functional like medication, insulin and activity reminders.

App crashes every single night. The Dexcom G7 iOS app crashes every night. Not most nights; every night. Reboot, reinstall, etc does not fix it. The reason for the crash? A runaway loop that the devs can easily hunt down if they bothered looking at crash logs. Nighttime is when this app is needed the most to avoid critical lows. Unfortunately this app simply is not trustworthy nor reliable. If it can’t stay running overnight, what’s the point in hoping that Dexcom will maybe someday fix this? It hasn’t gone without crashing overnight for over a full calendar year. I’m done being patient, Dexcom. Your software affects peoples’ lives and your lack of attention to stability and reliability is astounding. I’ve used the G5, G6 and now G7. The theme of unreliability and the disconnect between end users and the company’s executives has been the common thread throughout each of these products. None of us use your products because we enjoy the dilemma of trying to find a truck big enough to haul profits to the bank. We use your products in order to live our lives. The fact that I’m staring at daily crash logs and can point my finger at “this is what’s causing my G7 app to crash” tells me several things about Dexcom, none of which are positive. I don’t expect a fix or a response, and I’m done being patient. I’m done with Dexcom.

Notifications? No signal?. I have been using Dexcom for the better part of half of my diabetic life. In the past couple of years, it hasn’t failed me, neither the device or the app. However, recently it has been awful. In the morning, I will look at my blood sugars and see what they were through the night. It seems to work just fine. Because of how my day to day goes, I’ll usually turn notifications off midday as to not disturb anyone around me. After I do that, I don’t get any notifications at all. That should be a good thing, but it’s not. It won’t even alert me if my blood sugar is going high or if I am low. I have to go in to the app to find out that it has “lost signal”. Every single time? Something is wrong with the app. It may be because I still have the iPhone 8 and it’s losing compatibility, but as a diabetic this is dangerous and horrible for my a1c. Granted, I should be more on top of it, but that’s what these apps are supposed to help with, not hinder. If someone can walk me through how to fix this, or tell me if it’s my doing that is messing with this, that would be much appreciated. For now, I’m going to have to stick with a different app for readings.

App Will Not Let Me Calibrate. It has been over a month, at least 4 G7 sensors. First, lots of incorrect readings with the incessant beeping saying I am low when I'm not, so I have to calibrate way too often, then, out of the blue, the app locks up and says it's still 'saving my last calibration' and won't let me calibrate anymore. I have to totally delete the app and go through the entire process of watching videos and all that to get it restarted so I can use the calibrate feature again. I've used these since the G5 and can't believe how absolutely terrible my G7 experience has been. I was up all night long with it going off, poking my finger and learning I'm ok, but there's nothing I can do with the sensor. I finally closed the app and somehow it turned itself back on because I was awakened by the incessant beeping again. The tech team says call immediately but that means bad sensor. How??? Seems to me it's a problem with the app that it keeps locking up after a few calibrations are entered. Even worse if it is the sensors because this will be at least the 5th, if not the 6th, that I have to constantly calibrate because readings are off. It's just been the last 4 sensors where I lost the capability to even calibrate. I am 'this close' to changing to libre after all these years!!!!!

The features are an upgrade from G6.. I’ve been using G7 for about six months now upgrading from the G6. It works great with my pump PDM phone and direct watch. I’ve had not had any issues.. I love that you can put it on 30 minutes before the other one expires and keep it on for an additional 12 hours before you have to change it. You have some pretty detailed settings in the alert section of the app as well, which is nice. Something that is not very customizable is the direct watch settings, in fact, there are absolutely none. I would love to see that in the phone app to where you can mirror your phone settings for alerts on your watch. For example, if you are having a high blood sugar that is refusing to come down your watch goes off every 15 minutes even if you’ve hit the OK or dismiss buttons on your watch and or phone. I have my alerts on my phone set up to where they don’t continually go off unless it’s been high for an hour. If you are sleeping, this is not very friendly. So mirroring settings from the phone to the watch would be helpful!

DON’T DO IT. Sure, I love the 27 minute warm up time for the G7 vs. the 2 hour warm up of the G6. But that is the only thing I like. This app is so awful and I hate it so much. I cannot wait until I’m out of G7 sensors and will beg my doctor to go back to the G6. Pros: quick warm up time Cons: sensor insertion is harder, it has to be on your arm (I prefer the stomach), you get signal loss all the time, the sensor adhesive is so itchy, they require an additional sticky patch which is annoying, the app often doesn’t work, I’ll get a notification saying I’m 147 and then I open the app immediately and it says I’m 200, the app runs more slowly, the sharing feature doesn’t work and requires a re-login but then gives you a blank screen and won’t let you log in, it alerts you twice for lows and tells you you’re urgent low and that you’re just low, the calibration feature doesn’t always work, sometimes my real numbers are way off from what the Dexcom is saying, and the alerts/notifications are plain WRONG. Just to name a few.

App doesn’t work frequently but it makes up for it in allowing us automany.. Dexcom g6 allowed me to use low power mode. This one does not and leads me to spending a lot of the time I pay good money for trying to get a app to stop crashing after even turning low power mode off. On a positive note, I LOVE the ability to turn off all alerts. It seems this one takes into account I am an adult who can choose if I want to hear incessant screaming even though insulin takes 40 ish minutes to start working and food takes time to kick in. I love that more than words can explain so I’m not too mad about the crashes. That alone makes it worlds better than g6 as I used to have to just not allow the app to use cellular data when in the car since I almost crashed over the sudden and non stop screaming while listening to music.

Initially good, then problematic and inaccurate. I’m currently on day 8 of my first G7 sensor, which is my first foray into CGM. The first 4 or 5 days were pretty good. Didn’t have much in the way of signal dropout on my iPhone 15 Pro on iOS 17.1.1. My Apple Watch Series 9 showed two bars about as often as it showed a number, however. Accuracy was good initially, usually within 10% of my calibrated finger stick readings, more importantly, the trends were reliable. Starting around day 5 or 6, however, readings became increasingly sporadic, with multiple instances of signal dropout. More concerning, the accuracy of both the readings, and the trends, are becoming increasingly inaccurate. My latest finger stick was 90, at a time the Dexcom G7 showed a reading of 180. Hopefully this is just an issue with this one sensor aging prematurely. The software is rudimentary at best. You can’t scan back more than 24 hours. One should be able to scroll through at least all the data from the current sensor, preferably 30 to 90 days. Meals can’t be named, they are just saved as “Meal” with total carbs input. They don’t show up on the graph, only on a separate tab. Yes, there are third party apps that can do a lot of this, but it would seem that these basic functions should be available in the native app. If my second and third sensors perform better, I’ll add an additional star, bringing it up to three. The software needs a lot of work to deserve more than that.

A significant downgrade in quality from the G6 app. I get it, developing medical tech is hard and the UI/interfaces for the device itself comes secondary. But these are pricy devices and the software is lacking The G6 app was much, much better (but far from flawless itself). G7 sensor is great and I love it but there is no reason why the sensor improves generation by generation, while the app gets worse. Actionable feedback for the devs Feature requests: - [!!!] Bring back the widgets. Hate having to unlock my phone just to check my glucose levels. - [!!] can we have oauth or some better way to use Dexcom share? I get logged out randomly which is whatever but I hate having to a separate account. I’d understand if this is for compliance reasons though. - [!] Clarity should be merged into the sensor application or be coupled more tightly. - [?] A public & documented API would be nice. I don’t want to reverse engineer endpoints or hook up share in some hacky way for writing integrations with other services or my own programs. Bugs: - app initialization is flaky. It will take ages at times and be instant at others. This could be caused by low power w/ no background refresh but I’d still like a way to have it be fast regardless - random crashing during initialization. Not sure why, didn’t even ask me to file a report. I assume the telemetry already collects that but it’s somewhat frequent of an issue

Wish I could have stayed with the G6. First what I like: it’s much smaller than the G6, which is really nice. It also warms up way faster with only 30 minute warm-ups. So you’re not missing as much time. The graph is much easier to read and I really like the summaries of the week; you can change it from 3 hours, 6 hours, and 12 hours. It’s really convenient and not as much fiddling with my phone. Outside of that, the main purpose for the monitor, is really frustrating. For some reason, it disconnects all the time and takes 30 minutes to reconnect. It’ll tell me it’s because my phone is my than 20 feet away even if it’s literally on me. There’s also more times than not that it doesn’t connect to my watch. When I’m at work, I try to keep my phone in my desk (still right next to it) and it doesn’t connect to my watch. That part is more inconvenience than anything. But the disconnection is very frustrating, especially as I’m trying to track for pregnancy.

Alert volume. This had been fixed in the past I thought, but seems to be occurring once again. When an alert comes through while also listening to music, a podcast, or videos, the volume of whatever is being listened to will change what seems to be sound sources/output, the volume will turn up all the way, and the alarm will blast while also blasting the volume of whatever is being watched/listened to. Once the alarm ends, the volume will remain high and on the different “output” sound (like the clarity/balance of the sound will be different), and eventually go back. This happens through CarPlay, normal phone sound, or headphones. It’s extremely disruptive and annoying to have the alarms adjust settings of other sounds. If there is not other sounds playing (music, podcast, video, short form videos like Instagram/tiktok, etc) then the volume plays at the phones set volume and operates as expected.

One IMPORTANT oversight — Alarm Volume. Whilst I do prefer the G7 over the G6; the shorter warm up period, better readings, the size of the CGM itself is great. However, one thing I noticed that is a HUGE oversight in the next generation is within the app itself. The notification volume (specifically for lows) will follow your normal phone volume for whatever reason? For example, if your phone volume is low, the notification from Dexcom will also be low. On G6, this was never a problem, it would ignore your phone’s volume, and even the silencer switch after the first notification. I was confident my G6 alarm would wake me up in the middle of the night if I dropped low. The G7 following the phone volume rather than bypassing it and being as loud as it can is an insane oversight. I have been lucky enough to hear it at low volumes, but that’s because my phone is right next to me when I sleep. However, there have been instances where I can see that my glucose was in my low range for a long time, and I just could not hear it because I fell asleep and didn’t remember to raise the volume on my phone to 100%. This needs to be fixed right away as I would rather the alarm blare out and be loud and disruptive to my workday or being in the movie theater than to pass out in my sleep because the alarm didn’t sound as loud as it should. Please fix this oversight, I may have been lucky before to hear it, but who knows if that luck will continue.

Not a tool for weight loss. My doctor prescribed this tool for me to help me get my blood sugar controlled. To reverse my type 2 diabetes. However, this very expensive tool provides no insights to facilitate losing weight. The instructions describe the types of carbs and various calories that impact insulin. But the app doesn’t have the capability to input what one ate. Instead it relies on the person to use another company’s app or nutritional information to measure only the carbohydrates and not the type of carbohydrates. Any calorie will trigger insulin production, but Dexcom is quietly advocating a low carb diet. Exercise is another input allowed by dexcom, but it relies on the user to figure out the intensity, and it doesn’t have input for calories burned. Seeing the blood sugar trending is interesting. But there’s no ability to export the information to report on it or to compare it over time to determine progress or regress. As a tool for weight management or lifestyle change, it fails miserably. For a tool that will help one determine how much insulin one needs to take, great.

Many Serious Shortcomings. The connecting to a new sensor is terrible. While the app usually gets around to connecting, it is slower than any other Bluetooth app. The UI keeps circling back to asking for the sensor number, and asking if the sensor is inserted. No status information is given. The coordination between the watch and phone when setting up direct to watch is similarly terrible. Stupid doesn’t begin to describe requiring watching a video that requires WiFi connectivity when setting up direct to watch. An ‘F’ grade seems too high for all the UI/UX regarding all connectivity flows. While I understand that some alerts are critical, forcing the user to turn them on just encourages turning the app off! A more refined approach would be appreciated, as I cannot use the app in most public settings. The display of data, especially allowing one to view individual measurements, is fantastic. Unfortunately this does not come close to overcoming the limitations. The last few releases have done nothing to address these limitations.

Trying another CGM. I used G6, then I switched to G7 as soon as it came out. Every month I have had some kind of issue- app freezes causing me to have to delete the app, losing all of my stats, & reinstalling; hours of no readings; inaccurate readings; app will not recalibrate; and sensor has just stopped working. Replacing the sensor with a new one makes me one short for the month & my insurance only covers 3 per month. I either have to pay out of pocket ($65 for one sensor) or do finger sticks until my insurance will pay for refill. I try using customer service online chat to get a replacement, but the chat rep acts like I don’t deserve getting a replacement because I had to be doing something wrong or I am too stupid to understand the insertion process. It is now 12:43 am. I have been trying for an hour to calibrate because my readings are 100 points too low & chat hours are only during the work day hours. I can’t find a phone number anywhere. Since I have to now wear the sensor on my arm & not my abdomen, I will contact my doctor for a Rx for Freestyle Libre. I am soooooooooo disappointed with the product issues. I am sooooooooo dissatisfied with Dexcom’s customer service.

Pros and Cons. Recently switched to the g7, and I had high hopes. Certain things are much improved, like the urgent low alarm sound (the g6 urgent low sounded like an air raid siren, so this g7 chime sound is much less jarring). I use the Tandem pump and t:connect app, and I don’t want to have alerts/notifications for the same thing (highs or lows) on two different apps. For the most part I’m able to disable the notifications here since I prefer the tandem notifications, but the constant pop-ups that notifications are disabled when opening the g7 app are quite annoying. One bug I’ve not been able to deal with that urgently needs a fix is that the app freezes when I go into the Connections menu, and it doesn’t respond to any of the options on that screen or clicking into any of the other sections of the app either. So in my experience this part of the app is useless, and I have to close the app and restart to regain functionality. I’m not able to end a sensor when it starts losing accuracy near the end of the sensor life, and I’m forced to wait for the sensor to expire so I can start a new one. Other than those things, I like the interface and having the Clarity integration into the main Glucose screen of the app.

Absolute garbage. Don’t waste your money. Get a Libre 3. I ve been a Libre user wanted to try the g7 mainly because of the Apple Watch difference basically I though you could look at your watch and see your blood sugar. But to my surprise g7 only checks once every 5 minutes and that’s garbage unlike Libre that is constantly updating every second. And when your T1 that’s critical the sensor is extremely hard to apply as the applicator needs a lot to spring then you need to release the sensor from the applicator which itself can cause problems and this is all in the first hour now my phone keeps getting annoying notifications by the way the first sensor was faulty and would not pair with my iphone15pro max I bought six of these out of pocket cause my insurance won’t cover more than 2 a month and since they don’t last as long as the libre3 I’m out of luck I feel completely ripped of since customer service doesn’t care I would only recommend these if you’re eitherT2. Or a lazy parent of a child withT1 cause these are garbage

Poor communication. The software has very poor communication between the iPhone and the watch. You’ve added the watch as a stand alone to the phone but I find it will work well for a few day the then just become unpaired. Talking to dexcom they want to stop and reinstall the software on both the phone and watch. I explain by doing this I loose the last 5 days of this sensor. Then I’m told the software isn’t up to date. The watch is suppose to be at 10.6 but there only works up to 9.5. So why is there a incompatibility? And of course nobody has an answer for that. I’m so fed up with Dexcom and the excuses. They throw sensors at it like that’s gonna correct. The problem. I might get one or two that work for the full 10 days I get them to wear. They’ll quit at nine days eight days, take your pick. I guess if I didn’t need it I wouldn’t be worried. They do have some good parts but lately all I’m finding is a lot of bad things. I’ve tried to get a hold of the supervisor to find out what’s going on and all you do is sit on hold till you finally get disconnected. I’m done.

Laggy, consistently inconsistent, necessary evil. The watch complication disappears from my watch with every new sensor and requires a bunch of hoop jumping to re appear. Recently the iPhone app has been incredibly laggy, taking more than 30 seconds to load even though I never exit out of the app unless it crashes. Notifies way too much even if you acknowledge a low/high reading in app, but then sometimes doesn’t notify at all for lows or highs even though I don’t have any settings on that would change how alerts appear at certain times. Buggy and inconsistent with Clarity connection and sharing with doctors office. When adding a calibration, it will kick you out and bump back to the reading screen with a delayed “alert” that you are high or low that you need to “ok” before you can go back and calibrate (even when that low:high alert is inaccurate, but it interrupts you putting in a calibration to let you know the incorrect reading you already saw when you opened the app). We pay so much for this tech and deal with so much hassle with the sensors having errors or failures, and this app is an insult to users.

Critical Alerts Issue Makes App useless. Do not buy the Dexcom G7 sensor until Dexcom fixes major issue with app. This apps notifications mandate regarding Critical Alerts makes the app useless. There is a notification setting called critical alerts that completely overrides one’s ability to use the app in environments where complete silence is expected. Even when the phone is set to silence and the main volume is turned all the way down, the critical alert settings overrides all volume settings and sound a loud alert alarm. Within the app notification settings, there is a selection to disable the critical alert function BUT when you disable it and try to use the app, a message blocking the use of the app is displayed stating that the app will not function or register any readings unless one re-enables the critical alert setting. So, the app is effectively rendered useless because I cannot have this setting overriding my ability to ensure my phone remains silent in settings that require such silence. The question is, why Dexcom has designed the app with the ability to disable Critical Alerts but when you do, won’t allow your app to work at all and forces you to turn the critical alerts sound override back on if you want to use the app. This is completely unacceptable and must be fixed immediately.

Sensors fall off; hate the activity tracker in app. I have been using the g7 for about three months, so I feel like I’ve given it adequate time. I “upgraded” from the g6 for the benefits many did - shorter warm up period, longer wear, and smaller sensor. In only 3 months, I’ve had to have 3 sensors replaced; 2 fell off within a few days and 1 failed during the warm up. Because the sensors are smaller, there’s less surface area to stick to your body. HATE that, especially in the summer. Calling Dexcom for a replacement, or using their online form, has also gotten progressively more inconvenient and annoying over the many years I’ve been a Dexcom customer. Also with the g7 app, it freezes on me. And my LEAST favorite thing about it, though it seems minor, it’s still a nuisance. The activity button makes you slide for “duration” using increments of 5 min, but it’s SO ANNOYING to get it on the amount of time you want. Why did they make this unnecessarily frustrating? Just leave the sliding numeric option like the start time. I’m strongly considering switching back to g6 when my stock is out.

Disappointed in Safety. I fully understand how to use the app, and how to make sure that alarms are not silenced. However, one of the key differences in this version of dexcom is that there is still no widget available to quickly view and display the blood sugar reading. Previously, there were more guidelines put in either via the FDA or dexcom itself, that you would not be silencing alarms, or able to quickly view blood sugar data unimpeded. In future updates it would GREATLY, improve the lifestyle and freedom of other diabetics to be able to quickly view their blood sugar without needing to unlock their device and separately open the Dexcom G7 app. This sounds minor, but it’s some thing that would greatly improve just the ability to access and peace of mind of the user. Just some thing that I have noticed in the few months that I’ve been using this system that would help tremendously as it is reductive.

G6 is so much better!. The G7 sensor/app is beyond horrible. Currently it’s giving a reading of 53, I checked my sugar and it’s 115. Used it as a calibration and it says it’s unable to use as calibration. It was calibrating for 8 days and wouldn’t let me use an updated number, uninstalled/installed the app and it at least got rid of the 8 day calibration and give 5 minutes to accept (or whatever it said). Now that I can put my checks in, it refuses to use them. Of the 3 or 4 I’ve used so far, 2 have quit working a couple days before they were set to be changed. Made a call after the first one and was told the old sensor has to be at least 20 feet away from the new sensor. I wasn’t aware of that and had it next to me when I changed and it was still reading the old sensor even though that one was removed from the app. Sorry this is confusing, I’m beyond frustrated with this stupid sensor. Only nice things is that it’s slimmer and one piece instead of two like the G6 (give me the slightly larger, two piece that worked!!!).

I was hopeful. I was hopeful that the G7 would be an improvement on the G6 but when I initially start a new sensor the readings are so inaccurate and the app alarms all the time. My readings are usually super high when starting a new sensor and don’t correlate at all with my glucose meter. I lose connection all the time and then the longer it is on my readings start to become critically low and I check on my meter and it is now where close to what my sensor is saying. Once I start getting the low readings within a day my sesor fails. I think out of 7 or 8 sensors I have only had 2 last the entire 10 days. I rarely had this issue with the G6 transmitters and sensors, and I had been using those for close to 5 years. I maybe had 2-3 sensors fail during that time. I prefer the Tconnect app and not only that the adhesive makes my arm itch so bad. I just want to rip the thing off within a couple days. I was excited to get the G7 sensors because of the shorter warm up time and it being all in one but after using them for almost 2 months I am extremely disappointed.

Okay When it Works. I had to switch to the G7 about a month and a half ago after becoming pregnant due to the G6 not being approved for pregnancy. I have used the Dexcom G6 for over 3 years. I don’t have many signal or connectivity issues, but I feel like the notifications are all over the place. I’ll get a push notification that I’m 61 and dropping but when I open the app it’s saying 45, so it seems to be behind sometimes with the notifications. Sometimes they’re loud and sometimes they’re quiet and sometimes I don’t get notified at all. The widget doesn’t display a number most of the time which defeats the purpose. I enjoy having the clarity summary at the bottom and also like that there’s an option for notes now. This is about the product, not the app. The sensor patch and overpatch are very flimsy and not as secure as the G6. I find the G7 is peeling much quicker, and when I go to remove it the overpatch is very stretchy/thin and difficult to remove in one piece and rips into little pieces. I really want to like the G7, but I miss the physical structure of the G6 and the consistent notifications.

A lot of frustrating flaws. Overall, I’m grateful that the technology exists…but the app experience can be greatly improved. 1. If I go low, I get two notifications within seconds of each other. 2. After about the 6th day, the readings become spotty every single time…several hours of no readings, then it comes on again just before it’s long enough to say it failed. 3. Several times it’s been wildly inaccurate…I mean over 100 off and heading in the wrong direction. 4. Lastly, when it fails and I to submit the complaint through the contact us…why is my info not recorded just from being linked to my account? I shouldn’t have to retype my name, my email, my phone, my birthday every single time…it should just be linked to my account. No one else could be using my Dexcom that’s hooked up to me, so there’s no reason for that. The only possible explanation is that they want to make the complaint process difficult so people are too annoyed to do it, so Dexcom won’t have to send you a free one when their device failed. If that is the reason, it’s a pretty bad look for them. Some of these things are hard to improve with the technology and accuracy, I get that…but the notifications and complaint process should be fixed immediately.

Unreliable — NOT recommended. UPDATE: Gets worse and worse, 2 of 18 (11%) sensors failed during use and needed to be returned. NOT reliable in my opinion. App continues to crash and drops out without data as well as insulin records nog being recorded. Buyer beware — app is unreliable and does not properly record insulin entries. There is a bug in software that removes insulin entries. Multiple times after entering and verifying entry, I’ve come back and there is no data. As a medical device, the data is unreliable and I cannot trust it. Additionally, I’ve experienced “blackouts” where software will not load. When calling tech services they were unable to tell me what the committed up time is. Also getting through to support is neatly impossible and requires a yon of personal information which should NOT be required. Can not recommend if this was for a parent wanting to help a child Recommended to NOT use this product in my opinion, have shared with any provider who has asked. Just using up what came with prescription before checking alternative options. Also —> response from developers is disappointing and seems to be the same for every response. Asking us to use an automated response system which seems to make you use a ton if personal info just to submit. As a medical device, if is clear they do not care about end users.

Astoundingly Stupid. Stop telling everyone to contact support. I found the option to snooze, but this needs to be front and center. Not hidden away. Imagine this flow: 1. Gets notified of high insulin. 2. Takes insulin to correct. 3. Be told every 5 minutes until it goes back down. This isn’t an instant process and it causes undue stress. Several dumb things this app does/has done. 1. When you sign up, it asks for info that it really doesn’t need. Why does it need my address? What does that possibly have to do with monitoring my glucose? 2. After signing up, it got stuck on “Connection failed.” Quitting the app and restarting my phone did nothing. I had to uninstall the app and reinstall. 3. Login says to use email or phone number. Every other app/website that does this accepts either. Not this app. I had to call support to learn this. It only accepted my phone number for login. Why collect both if you only accept one? Are you selling my info? 4. THIS ONE IS REALLY ANNOYING. When your glucose starts to go high or low, it alerts you every 5 minutes. Glucose doesn’t change that much that quickly. This is too quickly to remind again and again and again. Whoever designed this feature must not have diabetes. All this does is make people panic and take more insulin. There needs to be a snooze on this one it starts to go off. Maybe if you snooze it, it can start going off again in 30 minutes once the insulin has had some time to start working.

The relationship between Apple and The G7.. So many people are quick to criticize and don’t see the real benefit of the G7. Along with Apple Watches and IPhones you can really control your cgm and make your life better and control your diabetes. If you want to track everything down to your last step a paper journal is your best friend. You can find the information much faster and it’s permanently available unlike a phone that can be broken and lost. My Apple Watch alerts me way faster than my iPhone and my doctor monitors my progress and activity so adjusting my needs is a snap. My journal contains my sticks and meals for comparison. You are a diabetic and it requires work to slow or stop the progression of diabetes no one is going to do that for you. The G7 is an excellent tool to do this.

Loose control of life-interfering alarms... This company struggles to walk the (admittedly) fine-line between customer needs and covering their liability backside. As a result, the iPhone app is life disturbing. Dexcom overrides Apple and chooses its own settings, sounds and times to alarm. They have the weakest support organization in the medical community ever experienced. No second level or senior support to work with on the phone. Front line people are more like order takers that take volumes of information for a benign issue, put you on hold, then come back with the most maddening next question. Then another 8 minutes waiting the the next weak response. I am without a working system, in a foreign country and deleted the app so I could shut it up and get some sleep. And help is so close to zero. Nil. Then they offer to mail me a replacement sensor! Again, piling on my frustration. Do not commit to this system without understanding the PROS and CONS. UPDATE: As a response to this review, they offer to contact me. Of course, they ask volumes of information—most irrelevant—and do not provide the keyboard function for two required fields. Thus, submission is impossible from my iPhone 14Pro with latest iOS.

Alerts, and requesting replacements need help. When the sensor stays attached the app generally works, but there really needs to be a way for me to acknowledge a critical alert and silence it. Totally understandable that it is an alarm that needs a response but give me time to do that if I’ve physically indicated that I’ve heard it but I’m in a place or situation where I can’t just stop what I’m doing and respond to it immediately. I also have a terrible failure rate with sensors; I’m aware that I can request replacements and over patches, except that I can’t. The address field on the web form to request them loads my street address but won’t load my apartment number, so I cannot submit the form— this is also the case on the customer help form other reviewers have been directed to use! Address validation is fine but I need to be able to enter my address manually on your web forms if your address lookup scripting can’t find it. There’s nowhere in the app to enter my address manually.

Needs to stop dropping signal. I love Dexcom but not the G7! Since upgrading from G6 to G7, I can NEVER make a full sensor last the 10 days. I am an iPhone 16 user with Omnipod 5. I delete old sensors before the new sensor, I do not have the low power battery on, I have the G7 set up for when a Focus is on, my phone and my Omnipod receiver are ALWAYS next to me (within the 20 ft range) and I continually receive brief sensor or wait 3 hours alerts. I just don’t understand. I had very few issues with G6. I like the G7 better because the sensor is smaller and lasts longer. I really wish we could also just use our phone as well to do the Bolus or correction so I only had to carry 1 thing. Dexcom and Omnipod need to collaborate better and Dexcom needs to get their sensor issue fixed for the G7. Every time I talk to Dexcom the standard answer is, it’s something with my blue tooth or they don’t have that many calls of people having problems. I know that to be false because many blogs have numerous people that have the same issue. Please get this problem fixed. The numbers are becoming unreliable.

Useless app from overseas. I used the G6 app during my travels, the G7 app cannot be setup from overseas, even if your residence is in the US. To start you are forced to allow access to location services ( setup screen locked until location access is granted), which in itself is an invasion of privacy. Then, contrary to the disclaimer, the location is used for comparison with the account address and the setup Is locked with an error indicating location different from residence as if one has to be locked in one’s residence. An invitation to contact technical support yields no result beside waste of communication fees from abroad ( delete and reload, create new account… ) and confusing explanations about geolocation allegedly not working in every country. It might be time for US developers to realize that the world extends beyond San Diego and Boston ! One thing is sure, on my return to the US, once my nine sensors are used up I will switch to another CGM ( FreeStyle Libre) or no CGM For US companies and software developers to be so dismissive of the rest of the world in 2024 is beyond belief! Contact suggested by Apple does not yield any result , the only suggestion by Dexcom support is to buy the receiver and basically not use / initialise the app while overseas. This is beyond belief in an allegedly global world!!! The western world view is anyone outside the west is a thief or a fraud and everything must be done to restrict or suppress his access! Pathetic!

Server crashed and erased all of my data. Why, why would you make an app for a device tied to closed loop insulin delivery system that can just crash and then erase not only all of my data from last 5 months since I upgraded to the G7, but also the peace of mind I’m supposed to have having it tied to my Tandem pump. The app just stopped working. Then it forced me to sign in. Then it said I didn’t have an account which I have had for years. So I had to create a new account with the same info. Only to have to put a new sensor in (after just putting one in the day before). Again, this is tied to my insulin delivery system. I’m traveling. My wife can no longer get notifications. I have no alarms that I’m use to while sleeping in a hotel alone. Not to mention I have to have an additional sensor overnighted to a hotel now. Why would you just restart an app like that without warning people? What is wrong with you?

Worked great until last update. I’ve been using this app since November of 2023 and had no problems with it. I’m there type who usually only goes to update an app when it literally warns me that it won’t open anymore otherwise…and this is a textbook case of why: after getting the latest update earlier this month, it’s been struggling to stay connected to the sensor. It can’t warn me that I’m going low or high, because it can’t seem to stay connected for more than an hour and I can’t spend fifteen minutes every hour babysitting it. Three or four times per day now, I have to manually “Connect” the sensor by Bluetooth and restart the app multiple times for it to pair up and fetch my readings from the last few hours. It’s extremely helpful when it’s working, and being able to see my trends in more-or-less real time was a game-changer, but for the last month I’m practically back to doing finger-sticksfour times a day.

Unhappy Camper!. I HATE the G7! I was an abdominal G6 wearer and loved the fact that I, and I alone, knew I was wearing a CGM! The G6 was accurate and was a great help to achieve my blood sugar goals. This G7 announces to the world that I’m a diabetic using a CGM, which is no one else’s business; and needs calibrating all day long if I wear it on my abdomen (which my doctor said I could do!)! I might as well go back to finger sticks, just to maintain my medical privacy! Yes, the G7 is 60% smaller, but 40% on my arm is not acceptable. Having a G7 also means altering my wardrobe and my ward-robe choices —no more sleeveless blouses or shirts. I can’t be the only person using a G7 who dislikes having this thing on their arm. If the G7 is so great, make it work where it can be totally discreet for the patients wearing it! “Bug fix” the G7 so it gives accurate readings on the abdomen for those of us who wish to keep their medical treatment private AND still be able to wear the clothing that they want—not the clothing that hides a device! If the G6 technology worked on the abdomen, certainly you can “bug fix” the G7 to do the same! I loved my G6; however, this G7 is the pits! And yes, simply because it violates my medical privacy by announcing to the world with it’s visibility on my arm that I am a diabetic wearing CGM! I HATE that! Fix it, PLEASE!

Cannot dismiss alerts from watch. This app is almost good. It’s missing two features that are standard in every other app in the AppStore. And with those features it would be 4 stars. 1. Most important. Be able to dismiss alerts from the Apple Watch. I get alert, dismiss the alert of the watch, but a minute later it alerts again. Making me have to open the app on my phone to dismiss the alert. If I’m in a meeting or somewhere important I can’t be pulling out my phone or having Loud critical alerts going off every couple of minutes for something I’ve taken care of. An even better feature would be to let me get a 1 minute quiet notification on my watch that I could clear before even setting off a critical alert. But as the way it is now, I’m going to have to turn off critical alert notifications, which is not a good thing. 2. This doesn’t seem like a big one, but it is. Dark mode. It exists on Dexcom Follow app, so I know there Devs know how to do it, and they should be using shared libraries, so why am I blinding my self at night to check my Blood Sugars? A device and technology so advanced it can tell me my blood sugar every 5 minutes just by looking at a screen, when just 20 years ago we were peeing on sticks, and not long before that peeing on the ground and watching for ants. But yet my retinas burn when I check my blood sugar. And my I get just as embarrassed as everyone stares at me thinking I didn’t mute my phone for the meeting. Please fix this.

I really like not having to stick myself but…. I really like the G7. I do wish the app would be a little more user friendly. Meaning, I wish I could check my blood glucose whenever I need to instead of having to wait 5 minutes. That does not seem like a long time but it can feel like an eternity if you need it when your sugar is rapidly rising or dropping! My watch has stopped pairing with my G7s. I am not sure why. I have tried almost everything including updating the watch and phone. But it still will not pair. This probably has nothing to do with you (G7 app) but Dexcom in general. I wish there was some way to get help with this dilemma. I am a cancer patient. I will receive chemo every 2 weeks and MRIs every 3 months for the rest of my life (which could be & hopefully will be many, many years). I will need a way to get 4 extra sensors per year. I cannot get them without a prescription. I should be able to get it without one and through insurance and at the same cost but it is a problem. Not sure why. Lastly, dark mode would be nice. It is rather bright in the middle of the night when my low alarm goes off. Every 5 minutes. Sometimes for hours. Ugh. It is just a convenience for me (& most likely others). If it is already an option and I have missed it, forgive me! Thank you for hearing me!

Home Screen seems cluttered. Coming from the G6 app, the G7 Home Screen seems messy. Keep in mind: I check this 30x per day. The only info I want from it when I’m checking my blood sugar IS my blood sugar. So when there’s all kinds of additional info for my 14 day average and other things on there, it only gets in the way. Please, simplify the Home Screen. Additional info is cool and all, but put it on a second screen. Secondly, if I’m going low AND it’s at a fast pace, it’s wildly obnoxious to get a “low alert” and a “low glucose soon” alert to tell me I’ll be at 55 or less in a few minutes. Please don’t make me hit “ok” twice for anything. I cannot stress that enough. Give me the option to say “ok” to 2 warnings at the same time. Low blood sugars are frustrating, and I know when they’re happening. When I have to hit ok twice in the app the acknowledge that my blood sugar is low, and it makes a lot alarm both times, it drives me off the wall.

Newbie Review. I am very new to all of this having been diagnosed as type “1.5” a little over a month ago. This is the only sensor I have tried so far. Yes, there have been some issues…occasionally off readings, connection issues, Watch issues, bad sensor, etc. For what it does, the glitches have been relatively minor. Do I wish it were perfect, yes. Is it? No. Hoping they continue to take feedback & improve upon it. Most of the time my readings are within normal range of the finger poke readings. I run marathons & am counting on this being able to function properly with just my watch. So far, that component has been a total fail. Having the ability to link it to strava for linking/uploading exercise data would be huge! Especially if I could then go into the strava app & see a metric for how my blood sugars fluctuated during training runs & races. Overall impression, it serves its purpose. Could be better, but could also be worse.

As a software engineer. As a software engineer I must say I’m disappointed by this app constantly. I understand why some of the decisions were made with this being a medical app but there are innumerable low hanging fruit which need to be fixed in this app that just aren’t. Alerts don’t need to always be full volume. Silencing should be able to last longer or provide a silent notification when the timer is almost up. In app notifications don’t need to be tied to a single screen forcefully dragging you back to that screen. The app shouldn’t take multiple seconds to be usable when you open it from already running in the background. Please attack these and other low hanging fruit as they severely damage the user experience and make users want to stop using the app despite the adverse health effects it may lead to. That being said I want to give you a HUGE pat on the back for the jump made between this app and the G6 app which I literally had to stop using. Please don’t wait for the G8 to make improvements.

This app is a lifesaver!. I don’t get all the negative reviews. I’ve been using Dexcom 7 and the app for 5 months after getting diagnosed for type II. It is so easy and straightforward to use, the interface is very user friendly and I am constantly learning how things affect my glucose. It is a powerful, amazing, tool! With its help I have dropped my A1C from 7 to 6.4, but the really great data is the Time in Range and the GMI, which is basically A1C but over the previous 14 days. These are really helping me see the changes I’m making over time. No lab or home A1C test to wait for, I can just look at my phone and see! And the new update with direct connection to my Apple Watch is a game changer. Not having to stay with 20’ of my phone makes it so much easier to stay on top of.

My cgm does not work. As a type, one diabetic new the new CGM is really bad. It barely works falls off all the time and does not work overall if we’re being $150 it does not work. It is not worth it. I mean it’s cool that the warm-up time is only 25 minutes, but I’d rather be at two hours and work like I don’t know why it doesn’t work and it really makes me mad because they said it was supposed to be like the best one when I think it’s worse they never work. One of the times it didn’t work it didn’t read for a straight hour then when it finally did, it just said low and I’ve had this problem multiple times or just straight up doesn’t work and won’t give me anything like fix this, please I wanna switch back to the G7 but the app is really good. It’s a nice format and I feel like I can access everything easily but the G6 does not work well. And a couple of times. It said I was like 160 but I was really 45. So I went really high and didn’t know and when I finally checked myself, I was 400. I was just like how do you read that far off and the reviews on this are way lower than the Dexcom G6 like isn’t that crazy? You guys worked Thomas for a very long time and the older one is better. like what happened this is outrageous.

Dexcom doesn’t care about their end users. Dexcom is such a great example of a company whose employees clearly don’t actually use their product and that doesn’t care customer feedback. They should have raving fans with a product that is a game changer, but they can’t do the simple things to make customers like their product. I love having a GCM and it’s changed my life, but somehow every day I’m frustrated by your products be delighted. It’s frustrating because they’re small things that every other tech company can do easily- ex. dark mode is not hard. Launching direct to watch is great, but after over a year they only have a complication on one type of watch face. Much smaller apps and developers get this right immediately or soon after. Dexcom, I promise you if you create and actual product that customer like, you will sell more of your product as more people ask for it from their doctor. Only utilities ignore the fact that customer experience matters and impacts revenue. Do better please. You should be embarrassed by your consistently low app score. Woof.

Feels a little like a downgrade. I used the g6 for years and after “upgrading” I feel like I’ve been downgraded on a lot of features. While I love the actual g7’s device size, painless insertion and included transmitter and tape, the actual readings are spotty and not as uniform as the g6. I also don’t like that there’s not a widget option for the Lock Screen like before. That was an easy way for me, or someone who doesn’t have my phone password, to quickly see what my readings were without completely opening my phone. The app never uses my calibrations, even when the readings are anywhere from 10-30 points off. The calibration sometimes gets stuck saying “still processing” days after entering it, preventing me from calibrating again. I find myself checking my blood with a meter way more than the first day calibration needs of the g6. I’m hoping Dexcom figures this out soon because I’d hate to go back to the huge and sometimes painful g6 to have good readings again, or to have a practically designed sensor that doesn’t give consistently accurate readings.

Ugh. The most recent update broke the widget... the widget is completely blank now and I have to click into the app to see what my numbers are. The widget chart over the past few weeks prior to this update was also incorrect. The line on the chart would be 3 hours in the past rather than the current line. For example, it would appear that I was dipping low, but if I looked at the app, it would show that I was dipping low 3 hours ago and was currently 145 and steady. Also, every single time I get a low alert, double alerts come through in slightly different sounding tones. It will make the noise and say I'm 66 ↘️, then .5 seconds later it will make the noise again and say I'm 66↘️...both alerts wanting me to acknowledge them on the screen. It's extremely difficult to log the amount of time you're doing a workout. It requires a lot of precision to get to the right number. Also, it really annoys me that it won't let you move the time to the future. I would like to log things accurately, but if it's 4:20 and I'm at a yoga class that starts at 4:30, it won't let me say my activity starts at 4:30. It will only let me put 4:20 as the start time. The odds of me remembering to go back and input it after the workout is over are slim. I like that they've attempted to add clarity info into the app, but it's very buggy. It takes ages to load, and often refuses to load anything for certain time periods, like 90 days, even though I've worn g7 since May 2023.

Useful but frustrating. The app itself is works well for me and I like the features it does have. My issues with it are the features it lacks, starting with dark mode. Why, after all these years, is there no support for dark mode?! When I wake up in the middle of the night to deal with an alert it makes it that much harder to see, process, and understand what the app is trying to tell me when I'm being blinded by the glaring brightness of this solid white screen. I already set my screen brightness at its lowest level at night and it's still not enough. I don't have this issue with the Tandem t:connect app when I need to use my pump, because they actually implemented a dark mode. My next issue is with the watch app and how few watch faces the G7 complication even supports. I just updated my watch to watchOS 11 and the photo watch face, which I had previously been using the G7 complication with just fine, no longer shows the G7 as an option. Why????? Why does there seem to be so little support for developing this app? Why does it take so long to get anything updated in this app or to add any features? If the issue isn't Dexcom and instead it's healthcare regulations that are slowing everything down, why can't Dexcom be more transparent and open about it?

Obnoxious alarms. The alarms on the app are the most obnoxious options available. There is no option for high glucose for a simple short beep… but there are chimes, police sirens, twinkling bells, or one that sounds like the doomsday alert just dropped, and they are persistently obnoxious. The silent tones are only available for 6 hours, which means my co workers get to be full stop annoyed with me literally every single 12 hour shift I work at the hospital, as well as my patients. This app needs a makeover. There’s not even an option to provide the designers that feedback. On top of that it is so glitchy. I don’t remember ever having this many sensor issues with Bluetooth connectivity to Dexcom g6. Please give us an upgrade and save everyone, their families and their co workers their sanity. When these alarms go off everyone worries about our safety, we can’t sleep at night without waking up our partners, and we are just as frustrated with our diabetes as when we didn’t have continuous glucose monitoring available for ourselves. It makes something that’s already stressful to manage 3 times more stressful, especially if you are someone who is super sensitive to auditory stimulation.

Latest update destroyed conenction. Why did I bother to update? With Dexcom, one has to realize that if it isn’t broke, don’t fix it. And add to that, for God sake, don’t update if things are going well. The app prompted me to update and so, foolishly, I did. However, now all my connections are severed and no longer working. Fantastic. It’s a good thing I don’t rely on this device for my health and well-being. — Hello. I’ve received your automated message, Dexcom. Unfortunately, as with your product, I found it useless and upsetting. Thank you for putting the onus on the patient and not the multi-million dollar company. I can’t wait to spend my morning schlepping through the janky web portal attempting to file a support ticket. That’s strange, I used to file one directly from the G6 app. Not anymore. Why, yes, I would be delighted to input a random string of numbers into the form only to find that I can no longer reference the app because, after it ended its session six days early on me (probably because ANOTHER filament came off IN MY BODY) it cleared all record of the last sensor session. Get it together, Dexcom. This is absurd.

Did you know that you can earn 25 USD from our site just by registering? Get $25 for free by joining Payoneer!

Did you forget about G6?. The G6 app is dangerously under supported risking health of users. No updates in 10 months and continual “we’re still testing” messages, vs. monthly G7 updates. Ongoing alert fails (not due to settings). Some have no choice but to use G6 but get no app support clearly as G7 ($) is the focus. Please support G6 while you’re still selling it!

Imagine you at your best. All the time. Picture yourself at your sharpest and most productive. Your most alert and focused. Your most lucid, creative and confident. At work. At play. In every area of your life. Add Mind Lab Pro® v4.0 to your daily routine and uncap your true potential. Buy Now!

This App forces me to cede control of my phone!. I’m new to the app and system, and thought I’d give it a try. My problem with this app is that it forces me to cede control of my phone to Dexcom. It has a critical alert feature that plays sounds that I CANNOT TURN OFF! I cannot have my phone bleeping at me, when I’m in court proceedings, or when I’m in rehearsal or performance of the various classical musical groups I’m with!!! If I turn off the critical alerts, the app refuses to work! If I turn off notifications all together, the app stops working. I feel like I’m being held hostage by this app! Gross! I can feel my phone vibrating, I DO NOT need sound!! What about deaf users, huh? Get your effing act together, or there’ll be a class action lawsuit for taking control of people’s phones.

Another crash report. I’ve used the G6 for years and it’s been a flawless tank. This is my first week using the G7 and I’ve had several background crashes. I’ve followed up with tech support to report it, and have done several reboots and reinstalls. This app is not stable with the current version.

PLZ FIX KICK BUG PLEASE. When I open the app it closes on me please fix this bug

Crash. App keeps crashing in the background everyday

Turn off the sound. Hi guys I love this app but can you please stop this horrible sound?! It’s really too much ! We just need some alert we don’t want to be deaf :)

G7. The upload on the updated app are horrible. It won’t connect or detect the sensor when the phone is right beside it. The app keeps closing on me and won’t open unless I access it through the App Store (app icon opens and closes before app opens). Once it’s connected it works alright but the previous g6 is way better.

Typical. The app developers are lazy. The support system to report app crashes is useless. Typical of a company that gets big and no longer needs to try. Thousands of people have reported how often the app crashes. Mine personally crashes about every 30-40 min and doesn't have an alarm or notification to say it has crashed. Leaving me in some bad situations. When i first got the app it worked great. Then they did a few updates and now is complete garbage.

App crashes or loses connectivity often. I like everything about the app, other than one giant flaw - in that it often crashes or disconnects then doesn’t send me alerts (which defeats the purpose of the Dexcom). I’m am constantly opening the app to make sure it’s connected hasn’t crashed. So now I have my tandem pump alerts on too as a back up …

Do not install on iOS 18.4.1. Will not open , crashes , fails to read - at a loss . Worst than Libre2

Over all just terrible. The app requires too much. Location, Bluetooth, low battery mode off. False readings. Dexcom just needs to do better.

Useless crashes. Crashes upon log in. Can’t track my blood sugar. Entirely useless.

Duration of shutting off the alarm. I would like to sit off the alarm for longer then 6 hours, it should be 12 hours, so I could shut it off for at least the full night. At the end of the 9-10 days, the captor is often way off and the alarm goes on for nothing (it detects a really high or really low sugar level, even if it’s not in reality). It is a real problem because it wakes me up during the night and trouble my sleep and my partner sleeps.

It doesn’t work.. The app will not connect to the Dexcom server. It’s not the phone either. I feel like the G6 product is better application and feature set.

Constant signal loss issues. This thing routinely loses signal, MULTIPLE TIMES A DAY, despite never being further than a meter from me at any given time. Sometimes the signal loss persists FOR HOURS, especially overnight if I am asleep and unable to restart the app or sometimes, my phone. I feel like I cannot rely on nor trust this monitor anymore, it’s absolutely ridiculous. I’ve just applied the last sensor I picked up and as of next month, I’m switching to your competitor. It’s fairly disingenuous to call a glucose monitor “continuous” when it can’t be counted on to actually stay connected and provide readings continuously.

Warning!!. I had a couple of malfunctions when traveling, and in the past, I simply had to reinstall the app. When I tried this in Thailand, even though I was able to login with my password, it would not let me reinstall the app because my location did not match my residence!!

Shuts down continuously. App continuously shuts down or remains on start up icon. I’ve been on phone with support over and over following their recommendations. It starts working then does the same again over and over. Very frustrating. Had no issues with the G6 App.

Every update keeps breaking the entire App.. With the lack of customer support, the app constantly having a stroke and unable to connect to the devices you’re putting your life in the hands of is quite awful. Want readings? Sadly our update has now made it lose connection every few hours, and don’t get me started on their 50/50 loose tape them make your devices with… it’s either a Brazilian waxing, or loose see through school tape that can’t even hold up a post it note. I love being able to see my blood sugar 24/7 but having their app constantly break is making me lose faith.

Widget is out of sync. The widget glucose value is at least 1 reading behind (5 minutes). Sometimes more. Sometimes no value at all. The rest of the app seems to be ok. The widget has no value besides being a shortcut to app itself. I’m giving it 1 star because it’s a medical device- there’s zero room for error. Should be a quick and easy fix for a company who did 4 billion in revenue last year.

Not impressed. Continuously stating it's not connected, not like the commercials always showing glucose readings ....

App keeps crashing. The latest versions of the app starting from 2.7.0 are crashing and not alerting until the app is re-opened. It also doesn't share the readings, which is very frustrating for me as a parent of a t1d child. Please fix asap!

Stops pairing with Apple Watch. The cgm itself is great but everytime I have to put a new sensor on it won’t pair with my watch and I have to uninstall and reinstall everything I got a new Apple Watch so I could have my numbers right there without always needing my phone around but it honestly has caused more headaches then actually been helpful

Much worse than G6. Addendum The Clarity app that comes with the G7 sensor is TERRIBLE My data has been stuck at the same values for a long time. And the results don’t make sense. PLEASE FIX While I wasn’t fond of the G6 sensor, bigger and crappy transmitter, the Clarity app was great. Lots of functions with great graphs and info. Now in the G7 app, Clarity is built in it and I only get my Glucose curve. Why do that?? Please combine the old G6 Clarity into the new G7 app, PLEASE!!! Also, I hate that I am constantly getting a Lost Sensor Contact message. Even when I’m very close to my phone. Thanks Addendum I am a physician, and I was so impressed with the Dexcom G6, that I switched to the G6, even though the Libre 2 lasted longer and didn’t have that annoying transmitter to apply. Why? CLARITY WAS WONDERFUL But alas, Dexcom Clarity with G7 is nothing like the old Clarity. I will continue with the G7 until I do a complete 90 days to see if the app improves. If it doesn’t improve, I’m back to Libre 2, maybe Libre 3 will become available Thanks

Love Dexcom…hate the app.. The technology is just amazing and has profoundly changed my life for the better. It is insane to me that such a complex technology can have such a subpar app. It consistently closes and gives back to back alarms as if it is glitching out. The sensors errors have been out of control on the G7 and I have about a 20% rate of sensors lasting to the end of the 10 day cycle which I can deal with. The app constantly loses connection even though my phone is less than a meter away. Anyways love what Dexcom is creating but need to focus on tightening up the whole experience.

Notification on Apple watch. Everything works well except for notifications on the Apple Watch. If notifications are disabled on the watch, we can’t see blood sugar readings. But if they’re enabled, alerts only go to the watch, not the phone. The Apple Watch notification isn’t loud enough to wake us up at night—I woke up with a blood sugar of 2.6 mmol/L last night because of this issue. Why force notifications on the watch instead of the phone? That makes no sense!

ts pmo. ts ahh ts gurt it keeps glitching on me and offing itself for no reason 👎👎👎

G7 app. The app continuously loses Bluetooth connectivity and is very unreliable

Bad software. App won’t open terrible software

Best sensor ever. These reviews are lying, the g7 is way better than the g6 it takes 30 minutes to warm up instead of 3 hours and it has an amazing 12 hour grace period.

App crashes. The latest update (2.7.0) started crashing and not sending data to follow apps/watch. Please fix asap!

Crashes. It’s been crashing the last few weeks I haven’t even been able to open the app. Thank god for my tandem pump otherwise these sensors would be a waste

Connection error. A failure to connect during synchronization. My phone is working and internet connection is there. Now I cannot use this app.

Signal loss. Spending half the day trying to get the darn app and sensor to reconnect and that bypassed sound while the app fails

Pas fiable. L’app ce ferme constamment. Pas très fiable.

Works great.. I just made the transition from the Dexcom G6 to the G7 and this G7 app works great. I appreciate how it is modernized to follow Apple app standards. It’s very stable and I’ve never had it crash or give me any errors.

Stubborn Location Validation. Why you ever want to validate the people who is trying to use your app? You can just forums for people from the world who is using your device that having issue, else you might as well dont start to sell the device to your client?

Drains Apple Watch battery to dead within hours and follow invites are broken. I have no idea what is wrong with the app but I just upgraded from G6 and my watch now has a full charge completely drained within a couple of hours. Additionally every single follow invite I send to family is expired as soon as they get the email and try to activate. Absolutely brutal lack of QA missing from this billion dollar companies app is inexcusable given how expensive and life-critical this CGM system is.

Better than G6. I find that the G7 is all around better than it’s predecessor with the better warmup time of just 30 Minutes and the ability to use your Apple Watch with the G7 but there are some annoying issues that definitely need to be addressed that continuously happen to me. I find that the G7 tends to fail a lot more than the G6 as within 3 months I’ve had 5 sensors fail on me with 2 of them fail on start up but with the G6 I found that I only had 1 or 2 fail over the course of the couple years that I used the G6. Overall the G7 is better than the G6 but it sorta feel janky and unfinished, if they fixed the issues that I commonly come across then I would love this app.

Losing connection to watch. For the past 3 days my watch is losing connection to the Dexcom frequently. I don’t always carry my phone around but I leave it in range to my watch so I can get alerts but I haven’t been able to do so lately. I switched to Dexcom because everyone spoke highly about the quality but with the G7 is disappointing.

App lets product down. Don’t reinstall the app if you’re out of your home country, even if tech support asks you to, because you’ll have to create a new account for whatever country GPS says you’re in - I live near a border and can see how big a mistake it is. I was without any readings for a day because I didn’t have time to get a new account - with a new email address, and now I’m getting readings in the wrong units because the foreign country it made me create an account for uses different units? The app has no way to switch. Contacting support or getting help through the app is terrible and their iOS devs decided to make it that way: it doesn’t use the apps’ account info, fill in contact info from keychain, or even sensor details it already knows: even searching for help in the G7 app will bring up G6 articles because the app sucks. Setting up the app can get stuck in parts of the unskipable intro because it doesn’t let you tap next, but tapping for the text version allowed me to scroll down and hit next. One day a few weeks after an iOS and app update the app decided my iPhone was broken out of jail and gave an error. It’s a stock phone and their developers are bad if they think a sandboxed app has any idea.

Garbage app. Having time in range right in your face with a sensor that can’t even properly read is horrible. How many times must you input a finger stick to get the damn sensor to read some what even close. Do you even know a single diabetic? Interface notifications alerts calibrations. How do you go backwards from G6????? I have never wished this illness on someone before but getting very close with Dexcom.

So much worse than G6. Somehow they regressed because the G7 has so many issues, so far the success rate of the sensors are 1/4 because 3 out of the 4 that I have used have failed long before the 10 days they say it will last for. For the price they charge I feel like they should last at least longer than an hour or even past the warmup. The only decent thing about this product is that the customer service is good. Idk how they managed completely go back on the progress they made with the G6.

Better than G6, except for transmitter. This is a much better all round product than the G6. Set up is fast. Apple Watch talks to it without the phone present. I find it to be generally more accurate than the G6. My only complaint is the transmitter is very weak. It has a much shorter range. Loses touch constantly if you sleep on it and even when it’s it inches away. I lost contact twice while typing this and sitting on the couch with my phone inches from the transmitter. It really is pretty bad. Hopefully they fix the transmitter issue. If they do it’s 5 stars for me.

Constant signal issues. Im constantly getting signal issues even when my phone is literally in my pocket or on the table not even a foot away love the device but app needs tremendous work, of im spending money for this to save my life and it constantly loses signal whats the point

Graph height. Why is the graph height not adjustable? There’s two values : 16.6 or 22.2 mmol/L. Both values are very high which makes the graph hard to read for measurements.

Unfortunately broken. Used to work fine, a solid improvement upon the G6, but with the latest update it constantly loses connection. The only way I can reconnect is to leave the app open for 5 minutes with the screen on. The technology is rendered useless.

App keeps closing. The app closes of its own accord when I’m not using it, causing it to lose signal with my sensor. This would be a huge issue if I didn’t have my Apple Watch connected. Luckily the Watch app team did a good job unlike whoever is responsible for this trash of an iPhone app.

Crashes & buggy. I’m not sure what’s changed but the app crashes/won’t open multiple times a day for me with the latest updates. I was loving the upgrade from G6 to G7 but the app not working is frustrating and dangerous for my health.

Worse than the G6. This app is much worse than the G6 it constantly crashes, gives inaccurate readings half the time, looses connection easily and fails early

App auto closes. After the update, now the app automatically closes and the it doesn’t alarm for any LOWs. I’m on iPhone 10, iOS version: 16.7.10. Could please fix as soon as possible?

App won’t even open at this point. Was enjoying this tech for some time with only some minor issues, then started having more and more disconnection problems. Now with the latest update those issues only increased until the app fully stopped working. When I try to open it the logo stays onscreen for about a minute and then the app crashes and closes. I see other people are having this problem too, I hope it gets resolved asap- I’d love to change my review to a more positive one but for now this app is far too unreliable.

Adsterra is the most preferred ad network for those looking for an alternative to AdSense. Adsterra is the ideal choice for new sites with low daily traffic. In order to advertise on the site in Adsterra, like other ad networks, a certain traffic limit, domain age, etc. is required. There are no strict rules. Sign up!

Poor communication. The software has very poor communication between the iPhone and the watch. You’ve added the watch as a stand alone to the phone but I find it will work well for a few day the then just become unpaired. Talking to dexcom they want to stop and reinstall the software on both the phone and watch. I explain by doing this I loose the last 5 days of this sensor. Then I’m told the software isn’t up to date. The watch is suppose to be at 10.6 but there only works up to 9.5. So why is there a incompatibility? And of course nobody has an answer for that. I’m so fed up with Dexcom and the excuses. They throw sensors at it like that’s gonna correct. The problem. I might get one or two that work for the full 10 days I get them to wear. They’ll quit at nine days eight days, take your pick. I guess if I didn’t need it I wouldn’t be worried. They do have some good parts but lately all I’m finding is a lot of bad things. I’ve tried to get a hold of the supervisor to find out what’s going on and all you do is sit on hold till you finally get disconnected. I’m done.

A significant downgrade in quality from the G6 app. I get it, developing medical tech is hard and the UI/interfaces for the device itself comes secondary. But these are pricy devices and the software is lacking The G6 app was much, much better (but far from flawless itself). G7 sensor is great and I love it but there is no reason why the sensor improves generation by generation, while the app gets worse. Actionable feedback for the devs Feature requests: - [!!!] Bring back the widgets. Hate having to unlock my phone just to check my glucose levels. - [!!] can we have oauth or some better way to use Dexcom share? I get logged out randomly which is whatever but I hate having to a separate account. I’d understand if this is for compliance reasons though. - [!] Clarity should be merged into the sensor application or be coupled more tightly. - [?] A public & documented API would be nice. I don’t want to reverse engineer endpoints or hook up share in some hacky way for writing integrations with other services or my own programs. Bugs: - app initialization is flaky. It will take ages at times and be instant at others. This could be caused by low power w/ no background refresh but I’d still like a way to have it be fast regardless - random crashing during initialization. Not sure why, didn’t even ask me to file a report. I assume the telemetry already collects that but it’s somewhat frequent of an issue

Many Serious Shortcomings. The connecting to a new sensor is terrible. While the app usually gets around to connecting, it is slower than any other Bluetooth app. The UI keeps circling back to asking for the sensor number, and asking if the sensor is inserted. No status information is given. The coordination between the watch and phone when setting up direct to watch is similarly terrible. Stupid doesn’t begin to describe requiring watching a video that requires WiFi connectivity when setting up direct to watch. An ‘F’ grade seems too high for all the UI/UX regarding all connectivity flows. While I understand that some alerts are critical, forcing the user to turn them on just encourages turning the app off! A more refined approach would be appreciated, as I cannot use the app in most public settings. The display of data, especially allowing one to view individual measurements, is fantastic. Unfortunately this does not come close to overcoming the limitations. The last few releases have done nothing to address these limitations.

Not a tool for weight loss. My doctor prescribed this tool for me to help me get my blood sugar controlled. To reverse my type 2 diabetes. However, this very expensive tool provides no insights to facilitate losing weight. The instructions describe the types of carbs and various calories that impact insulin. But the app doesn’t have the capability to input what one ate. Instead it relies on the person to use another company’s app or nutritional information to measure only the carbohydrates and not the type of carbohydrates. Any calorie will trigger insulin production, but Dexcom is quietly advocating a low carb diet. Exercise is another input allowed by dexcom, but it relies on the user to figure out the intensity, and it doesn’t have input for calories burned. Seeing the blood sugar trending is interesting. But there’s no ability to export the information to report on it or to compare it over time to determine progress or regress. As a tool for weight management or lifestyle change, it fails miserably. For a tool that will help one determine how much insulin one needs to take, great.

Inaccurate Readings and Delayed Readings. I wish I could submit a screenshot. When you first insert a sensor, it keeps you up all night with false blood sugar readings and false low blood sugars. No matter how many times you calibrate it, it still shows inaccurate readings and keeps you up all night. Get ready for 3 hours of sleep total. The readings are also supposed to generate every 5 minutes. Mine are not. 1:48 AM my blood sugar is low and generated a new reading, it was still not updating a reading at 1:55 AM which is a huge issue, especially with a low. This is extremely dangerous and disappointing especially overnight when dealing with lows and relaying on this system to wake you up. Stick with the G6 or a completely different system. The G7 was a mistake to switch to. You also cannot report these issues anywhere and cannot speak with someone about these issues. Support says someone may call you but probably not because they don’t take phone calls. So this is also extremely disappointing and don’t know if our voices and concerns are going to anyone or being addressed.

Newbie Review. I am very new to all of this having been diagnosed as type “1.5” a little over a month ago. This is the only sensor I have tried so far. Yes, there have been some issues…occasionally off readings, connection issues, Watch issues, bad sensor, etc. For what it does, the glitches have been relatively minor. Do I wish it were perfect, yes. Is it? No. Hoping they continue to take feedback & improve upon it. Most of the time my readings are within normal range of the finger poke readings. I run marathons & am counting on this being able to function properly with just my watch. So far, that component has been a total fail. Having the ability to link it to strava for linking/uploading exercise data would be huge! Especially if I could then go into the strava app & see a metric for how my blood sugars fluctuated during training runs & races. Overall impression, it serves its purpose. Could be better, but could also be worse.

Dexcom 5/5 This App 2/5. I love my Dexcom — it’s truly a lifesaver — but the G7 app could use a lot of work. It’s buggy, the UI feels clunky, and one of my biggest frustrations is muting alerts. When I’m experiencing a high or low, I’m already stressed, and trying to mute the alert while addressing it often sends me back to the Glucose screen instead of staying in the mute menu. Another major issue is how critical alerts work with the Apple Watch. If you want alerts to go only to your phone, you have to disable watch notifications entirely — but then you can’t view your blood sugar on the watch at all. At night, I wear my watch for sleep and health tracking, but it’s not loud enough to wake me during a low. My phone is, but the current setup doesn’t allow that combination. This is a dangerous limitation — I’ve slept through severe lows for hours because of it, and I’m lucky I’m still alive. The hardware is amazing, but the app needs urgent fixes to improve reliability, customization, and safety.

Get the libre, save yourself the rage. Coded by what I can only assume are literal howler monkeys, this app has one function and seemingly one function only: to scream at the highest volume the speakers it’s connected to are capable of. “Adjust the settings!” You say. Great! The app doesn’t care. It will max out your volume anyways. Blood sugar high? Scream. Low? Scream. Normal? Believe it or not, lost connection temporarily, we must scream. Acknowledge the screaming by opening the app and saying “I know”? We don’t care, we’ll scream again. God forbid you close the app? S-C-R-E-A-M. This app makes me want to break my phone. Shame my insurance only covers dexcom and not libre, because that system treats me like I have a brain that’s capable of interpreting input instead of simply screaming at me like an incompetent idiot who’s ever continuously trying to touch the fire. On the topic of temp, you better hate going out in the cold, because you’ll need to change sensors at minimum 20% more often. Been a warm winter and have a stack of 4 on my desk I need to exchange due to premature death. In conclusion, don’t trust a team of howler monkeys to make a CGM. That is all, thank you for your time.

This app is my life. I was 8 years old when I got diagnosed with diabetes and I have only used this app. It has given me my readings as long as I have a sensor on. The G7 was an upgrade from the G6 in only the size. Other than that its range is shorter than the G6 (in my opinion) which makes it annoying when I leave my phone in another room. The only feature I wish I would add to the app would be being able to see all of your readings when you turn your phone sideways. The amount of times I have wanted to see my number at a similar yesterday but was cut off of the 24hours is a lot. You could make a slider to see past readings. But to Sumerize Dexcom G7 has saved my life and I hope to continue using it in the future. Edit: It would be nice if it could generate a sliding scale based off of my logged doses.

All alerts now critical. Unusable app.. The latest update has defaulted every blood sugar notification to “critical.” If my level goes above my goal range of 70–130, I am notified with the same sounds and vibrations as if, previously, it were to drop to a dangerous low below 55. This means that every five minutes, if my blood sugar is higher than my goal range, my phone vibrates, makes a terrible beep, and won’t stop until I open the app and acknowledge it. I can’t do this when I’m sleeping. You can snooze alerts for a max of 4 hours. I need more than 4 hours of sleep. It wakes up my baby and ruins my night. In addition, conflating safe level alerts with dangerously low alerts will cause me to ignore all of them and miss true safety issues. If there were a viable Dexcom alternative, I would take it in a heartbeat. This experience belies all experience with diabetes and an ideal user experience. Dexcom does NOT understand us or our needs; they understand the bottom line, and that’s what they serve.

Mixed Feelings…. I have mixed feelings about this product and this app… The app doesn’t always seem accurate, it was saying my levels were higher than they actually were (checked with two other devices to be sure) and then suddenly I was very-very low constantly. It also said my GMI was extremely off to the point I got freaked out, then had to have my doctor emergency test my A1C to find out I was actually fine and the app was way off… Often times when I have to switch sensors, about 75% of the time the insert hurts me and causes me to bleed, then bruises up. I’ve checked with my doctor and I have been using it on the right places on my arms… the inserting is just VERY aggressive when it does it and this causes it to hurt me almost every time to the point I have a panic attack when I’m about to change my sensor… the adhesive is basically useless, it’s also annoying to try to put on and it often folds up on itself and then the device itself is very bulky. Even trying to single handed push the inject button is a pain. I don’t know how many times now I have wasted a device because either it hurt me, caused me to bleed so I had to take it out or it’s gotten caught on my bed sheets or something doing just day-to-day tasks then tore the device from my arm… I preferred using a different brand vs this one, but ended up getting stuck with this one because it’s the only thing my insurance will approve. And it almost makes me want to just poke my finger constantly instead of wearing this because it hurts less to just poke my finger, plus it is more accurate, and doesn’t cause me so many issues… Despite this, I’m glad it at least does offer the adhesive with each one just I wish it wasn’t so difficult to one handed put it on. It’s flimsy. And it’s convenient to have something that checks constantly. Over all I like the design of the app and the ease of using it, then also the fact it’s easy to share my data with my doctor. This is why I’m giving two stars, not everything is horrible just there are a lot of things that aren’t fantastic.

Could use a couple improvements. The app is very helpful but there are two improvements in features I would like to see - When needing to check your levels while in bed in the middle of the night you are blasted with the same light on your phone or receiver as in the daytime hours. Having the ability to set a dark mode for times chosen by the user would be ideal. iPhone has this feature for my phone itself but not the Dexcom app. Also, when getting a low alarm there should be a way to temporarily silence the alarm easily at that time (ideally a 20 minute delay). As it is I have to turn my phone off to keep from disturbing others around me. It could take 20 minutes or more after consuming sugar for my glucose to elevate out of the alarm range, yet the alarm sounds loudly every few minutes during this wait time. There’s no need for it once I addressed the low blood sugar.

DEXCOM doesn’t understand that we use this app on our phones.. This app might be fine on a dedicated device, but it is extremely slow, buggy and disruptive on a phone, so much so that I uninstalled it a few times just to go about my day. It is designed to be idiot-proof, which is good, but I wish they had considered that being idiot-proof and being designed for idiots are not the same thing. Funnily enough, I just received a high alert, which reminded me of something that baffles me regarding the alerts: If you are using your headphones, the app will let the alarms go on your headphones at maximum volume. Your ears really, REALLY hurt when that happens, and you can’t stop the alarm unless you remove your headphones. Can’t be good for your ears. I’ve used Dexcom for 10+ years starting with the G4. I love the product, but if there was another CGM system covered by insurance that was 70% as accurate, but with a user interface properly done, I would switch in an instant.

This app is a lifesaver!. I don’t get all the negative reviews. I’ve been using Dexcom 7 and the app for 5 months after getting diagnosed for type II. It is so easy and straightforward to use, the interface is very user friendly and I am constantly learning how things affect my glucose. It is a powerful, amazing, tool! With its help I have dropped my A1C from 7 to 6.4, but the really great data is the Time in Range and the GMI, which is basically A1C but over the previous 14 days. These are really helping me see the changes I’m making over time. No lab or home A1C test to wait for, I can just look at my phone and see! And the new update with direct connection to my Apple Watch is a game changer. Not having to stay with 20’ of my phone makes it so much easier to stay on top of.

Great app, but the audio hijacking is unbearable in a or the recent update.. The app works well for its primary purpose, but a recent update or behavior change has made it extremely annoying for daily use. I keep my phone on vibrate, and while I need the high glucose alerts, the app now forcibly pauses my music whenever a notification hits. It’s even worse when I’m on my MacBook; the alert causes my AirPods to "steal" the connection from my Mac, switch to my iPhone, and kill my media playback entirely. This is a massive distraction and honestly a safety hazard when I’m driving and my navigation or music gets cut off. Please fix how the app handles audio focus. Critical alerts should notify me, not hijack every Bluetooth device I own and pause my music/media. Not sure what happened, but it’s a quite annoying experience or update. I want the old vibrate where it just vibrates and that’s it.

Absolute garbage. Don’t waste your money. Get a Libre 3. I ve been a Libre user wanted to try the g7 mainly because of the Apple Watch difference basically I though you could look at your watch and see your blood sugar. But to my surprise g7 only checks once every 5 minutes and that’s garbage unlike Libre that is constantly updating every second. And when your T1 that’s critical the sensor is extremely hard to apply as the applicator needs a lot to spring then you need to release the sensor from the applicator which itself can cause problems and this is all in the first hour now my phone keeps getting annoying notifications by the way the first sensor was faulty and would not pair with my iphone15pro max I bought six of these out of pocket cause my insurance won’t cover more than 2 a month and since they don’t last as long as the libre3 I’m out of luck I feel completely ripped of since customer service doesn’t care I would only recommend these if you’re eitherT2. Or a lazy parent of a child withT1 cause these are garbage

Initially good, then problematic and inaccurate. I’m currently on day 8 of my first G7 sensor, which is my first foray into CGM. The first 4 or 5 days were pretty good. Didn’t have much in the way of signal dropout on my iPhone 15 Pro on iOS 17.1.1. My Apple Watch Series 9 showed two bars about as often as it showed a number, however. Accuracy was good initially, usually within 10% of my calibrated finger stick readings, more importantly, the trends were reliable. Starting around day 5 or 6, however, readings became increasingly sporadic, with multiple instances of signal dropout. More concerning, the accuracy of both the readings, and the trends, are becoming increasingly inaccurate. My latest finger stick was 90, at a time the Dexcom G7 showed a reading of 180. Hopefully this is just an issue with this one sensor aging prematurely. The software is rudimentary at best. You can’t scan back more than 24 hours. One should be able to scroll through at least all the data from the current sensor, preferably 30 to 90 days. Meals can’t be named, they are just saved as “Meal” with total carbs input. They don’t show up on the graph, only on a separate tab. Yes, there are third party apps that can do a lot of this, but it would seem that these basic functions should be available in the native app. If my second and third sensors perform better, I’ll add an additional star, bringing it up to three. The software needs a lot of work to deserve more than that.

May or may not work on iPhone 17, no one seems to know for sure!. Despite the assurances on the App Store ‘works on this this iPhone’ Be warned IT MAY OR MAY NOT WORK yet on the iPhone 17 family. - After I upgraded to iPhone 17, I could not get app to pair. Called customer support who assured me the app did not work yet on iPhone 17, despite assurances noted above and their compatibility website for G7 not giving any compatible models. customer support who offered no hope, so I started planning to buy a receiver or another compatible device. (I temporary set the old iPhone 16 to continue to pair, so I could get signals, etc. ) Next morning, the iphone 17 app PAIRED on its own, (which I accidentally discovered when I was trying to figure out why the iPhone 16 had suddenly ‘unpair-ed’. And pairing to the watch then worked fine also!) So I’m both glad it can work and frustrated with the lack of knowledge and good advice and the hours I wasted working with this issue.

As a software engineer. As a software engineer I must say I’m disappointed by this app constantly. I understand why some of the decisions were made with this being a medical app but there are innumerable low hanging fruit which need to be fixed in this app that just aren’t. Alerts don’t need to always be full volume. Silencing should be able to last longer or provide a silent notification when the timer is almost up. In app notifications don’t need to be tied to a single screen forcefully dragging you back to that screen. The app shouldn’t take multiple seconds to be usable when you open it from already running in the background. Please attack these and other low hanging fruit as they severely damage the user experience and make users want to stop using the app despite the adverse health effects it may lead to. That being said I want to give you a HUGE pat on the back for the jump made between this app and the G6 app which I literally had to stop using. Please don’t wait for the G8 to make improvements.

Wish I could have stayed with the G6. First what I like: it’s much smaller than the G6, which is really nice. It also warms up way faster with only 30 minute warm-ups. So you’re not missing as much time. The graph is much easier to read and I really like the summaries of the week; you can change it from 3 hours, 6 hours, and 12 hours. It’s really convenient and not as much fiddling with my phone. Outside of that, the main purpose for the monitor, is really frustrating. For some reason, it disconnects all the time and takes 30 minutes to reconnect. It’ll tell me it’s because my phone is my than 20 feet away even if it’s literally on me. There’s also more times than not that it doesn’t connect to my watch. When I’m at work, I try to keep my phone in my desk (still right next to it) and it doesn’t connect to my watch. That part is more inconvenience than anything. But the disconnection is very frustrating, especially as I’m trying to track for pregnancy.

Great App with a few Quirks. Overall the app is great. And its functionality with Apple Watch is very handy! I first noticed these quirks with version 2.9, and now 2.10 doesn’t seem to have fixed them. I use it on an iPhone 15 updated to the latest iOS. Prior versions worked. The icons that appear below the glucose graph when the phone is held horizontally are just green dots, not specific icons designating, for example, walking or fingerstick, etc. If you scroll the graph, the different icons appear, but only while you are scrolled to that specific time. Also, the time dot for walking does not appear at the start of the walk as it used to, but apparently at the time that the health app synched with the G7 app following completion of the exercise. It does report the correct duration of the exercise, but the start or end time is not shown. This is a very useful app blemished by quirks like these.

Nuisance Alerts. The Dexcom Sensors are wonderful, and the overall app is great. But disabling the app from functioning at all unless the user allows both notifications and urgent notifications is pointless. While certainly vital to many users, I’m not subject to hypoglycemia and I don’t need immediate notification of alerts. The app forces you to accept them, waking me in the middle of the night to tell me the app lost connection with my sensor (even though I sleep right next to my phone), or alarming everyone in my office if I leave my phone at my desk while I’m in a meeting down the hall. It’s ridiculous. The “Quiet Mode” 6 hour window isn’t long enough for a full night of sleep. With the pointless sleep disruptions this app is harming my health more than it is helping. So Instead I have just disabled all notifications from the app and re-enable them before I go to look at my glucose history for the day. It’s tedious. There must be a better option for those of us who don’t need the urgent alerts.

Disappointed in Safety. I fully understand how to use the app, and how to make sure that alarms are not silenced. However, one of the key differences in this version of dexcom is that there is still no widget available to quickly view and display the blood sugar reading. Previously, there were more guidelines put in either via the FDA or dexcom itself, that you would not be silencing alarms, or able to quickly view blood sugar data unimpeded. In future updates it would GREATLY, improve the lifestyle and freedom of other diabetics to be able to quickly view their blood sugar without needing to unlock their device and separately open the Dexcom G7 app. This sounds minor, but it’s some thing that would greatly improve just the ability to access and peace of mind of the user. Just some thing that I have noticed in the few months that I’ve been using this system that would help tremendously as it is reductive.

Latest update destroyed conenction. Why did I bother to update? With Dexcom, one has to realize that if it isn’t broke, don’t fix it. And add to that, for God sake, don’t update if things are going well. The app prompted me to update and so, foolishly, I did. However, now all my connections are severed and no longer working. Fantastic. It’s a good thing I don’t rely on this device for my health and well-being. — Hello. I’ve received your automated message, Dexcom. Unfortunately, as with your product, I found it useless and upsetting. Thank you for putting the onus on the patient and not the multi-million dollar company. I can’t wait to spend my morning schlepping through the janky web portal attempting to file a support ticket. That’s strange, I used to file one directly from the G6 app. Not anymore. Why, yes, I would be delighted to input a random string of numbers into the form only to find that I can no longer reference the app because, after it ended its session six days early on me (probably because ANOTHER filament came off IN MY BODY) it cleared all record of the last sensor session. Get it together, Dexcom. This is absurd.

Overrides banner settings. I am beyond frustrated. My high setting was at 150. Suddenly a couple of weeks ago the banners stopped being temporary and are now permanent until I acknowledge it. Stopping what ever I am doing on my phone. Podcasts, videos, music all stop until the alert is acknowledged. Which I cannot reasonably do while driving. Do you like me in your car with only road noises? I don’t. Everything is a critical alert, even the alert that the sensor has completed the warmup cycle. Ending is critical but the restart is not. Sensor failure is critical restarting is not. I have tried multiple ways to stop the annoying alerts. On my phone everything is set to temp. I tried turning off critical alerts but your app won’t let me see my readings until I turn it back on. Only thing that works is having the high setting to 400. I am seriously considering returning to the libre. Please fix this issue or I will be discussing this with my endocrinologist at my next visit in May

Much worse than G6. Update. After my original review, I received a note from Apple saying Dexcom “would like to reach out to you”. My assumption was they wanted me to talk with someone about my experience. Wrong! The link merely linked back to their support portal so I could enter the same info I did before. I wish I could change the rating to an even lower number, but 0-stars doesn’t exist. I’ve completely lost confidence in Dexcom. —-/ Very difficult to get to calibrate. Great - it’s “ready in 25 minutes”. Horrible - often 24+ hours to settle in. Multiple lows, occasional high readings but never accurate during that 24-hour period. Worse CGM experience since the original beta-Medtronix CGM. Mine is linked to my Tandem pump. So CGM errors are compounded as the pump responds to the errors by automatically increasing or reducing insulin. A typical 24 hour period of trying to calibrate the CGM requires 15 to 20 finger pricks. Unfortunately, I am on Medicare and they limit the number of blood glucose test strips to ~ 1 x day if you wear a pump. Mine don’t last. In addition, the Bluetooth connection to the Tandem pump is at best challenge. The G7 range seems to be much shorter than the G6. I literally have to sleep with the tandem pump next to the G7, and since I wear the G7 on my arm, it is not easy. I did not have this issue with the G6. Very disappointed. I’ve been a T1 diabetic for 50+ years. Some amazing technology advances. This isn’t one of them. Going to try to return to G6.

I want to live this but……. I have always wanted the ability to be able to check my numbers on my Phone. I was a Medtronic Pump user, and the last Pump I had from them did not have the capability yet. I lost my insurance when my job canceled my Position. I decided to use the VA and this is one of the items they used. I was excited to get the sensors and be able to check my numbers on the phone. The setup was easy, along with putting the sensor on. Then came the constant police alarms saying the sensor lost connection. I have the phone usually beside me at my workstation and it is still losing connection. I have an iPhone 16, so it isn’t that my Phone is too old. This in itself is enough to make me not want to use it. At no time unless I go downstairs to the bathroom, or get stock needed is the phone ever 33 feet away from me. Yet, it loses connection all the time. If this issue was fixed it would definitely change my thoughts on this. Everything else has worked just fine.

G6 is so much better!. The G7 sensor/app is beyond horrible. Currently it’s giving a reading of 53, I checked my sugar and it’s 115. Used it as a calibration and it says it’s unable to use as calibration. It was calibrating for 8 days and wouldn’t let me use an updated number, uninstalled/installed the app and it at least got rid of the 8 day calibration and give 5 minutes to accept (or whatever it said). Now that I can put my checks in, it refuses to use them. Of the 3 or 4 I’ve used so far, 2 have quit working a couple days before they were set to be changed. Made a call after the first one and was told the old sensor has to be at least 20 feet away from the new sensor. I wasn’t aware of that and had it next to me when I changed and it was still reading the old sensor even though that one was removed from the app. Sorry this is confusing, I’m beyond frustrated with this stupid sensor. Only nice things is that it’s slimmer and one piece instead of two like the G6 (give me the slightly larger, two piece that worked!!!).

App doesn’t work frequently but it makes up for it in allowing us automany.. Dexcom g6 allowed me to use low power mode. This one does not and leads me to spending a lot of the time I pay good money for trying to get a app to stop crashing after even turning low power mode off. On a positive note, I LOVE the ability to turn off all alerts. It seems this one takes into account I am an adult who can choose if I want to hear incessant screaming even though insulin takes 40 ish minutes to start working and food takes time to kick in. I love that more than words can explain so I’m not too mad about the crashes. That alone makes it worlds better than g6 as I used to have to just not allow the app to use cellular data when in the car since I almost crashed over the sudden and non stop screaming while listening to music.

two things. Love the tech for years and works really well. But.... I understand the potential safety issues but the alarms need to change. I use tslim pump which alerts me. I use the tslim app which alerts me. I use this app which alerts me and I'm unable to customize alarms. The volume and inability to control critical alarms is maddening. I will dismiss or acknowledge an alarm and 2 minutes later it is blaring again and again and again as I'm trying to address the issue (fill pump, eat carbs, replace sensor) I literally delete the app as I resolve my blood sugar issue and HATE the loudest volume alarm going off repeatedly as I am trying to focus or eat etc. I've already acknowledged the alarm but can't ever silence it, by design. The 2nd issue is the Apple Watch "complications" should be available for more watch faces and positions within the face itself.

Server crashed and erased all of my data. Why, why would you make an app for a device tied to closed loop insulin delivery system that can just crash and then erase not only all of my data from last 5 months since I upgraded to the G7, but also the peace of mind I’m supposed to have having it tied to my Tandem pump. The app just stopped working. Then it forced me to sign in. Then it said I didn’t have an account which I have had for years. So I had to create a new account with the same info. Only to have to put a new sensor in (after just putting one in the day before). Again, this is tied to my insulin delivery system. I’m traveling. My wife can no longer get notifications. I have no alarms that I’m use to while sleeping in a hotel alone. Not to mention I have to have an additional sensor overnighted to a hotel now. Why would you just restart an app like that without warning people? What is wrong with you?

It’s a good app, not a good use or notifications.. This app does what it’s supposed to, it shows me my blood sugar and syncs with my tslim x2 pump (most the time but that’s a tslim thing). Until a few weeks ago the notifications were manageable, urgent lows and failures were critical notifications, which are required for the app to even load. Now, ALL my alerts are critical notifications. Every single one of them. 185? Getting screamed at by the app. 79? Getting screamed at by the app. Every 5 minutes no matter what, It mutes your audio, stops recordings, disconnects devices like CarPlay or AirPlay devices, plays over phone calls, can’t be silenced, and is ALWAYS at max volume. Even just a few day into having this problem it’s becoming unbearable. I know it’s important to be notified of blood sugar problems, but taking advantage of IOS critical alerts very likely takes the importance out of the critical alert system in general, it’s annoying, possibly even dangerous to some people who might just start ignoring them.

Improving, but…. The monitors themselves have had fewer issues and I love that. The app has a few quirks I wish could be solved. I saw another reviewer say this same thing: when I get a notification and open the app to acknowledge it, it seems to take forever for the app to let me do that. I just want to quickly acknowledge and move on but instead I stare at the screen waiting to be able to do that. The G6 app was always instant. Second, the app sometimes gets orientation confused. If I am holding the phone in portrait mode and open the app, it thinks I’m in landscape mode and then the screen is all messed up. It takes a few seconds for the app to sort it all out and things go weird on the screen before it ends up the way it should look.

Feels a little like a downgrade. I used the g6 for years and after “upgrading” I feel like I’ve been downgraded on a lot of features. While I love the actual g7’s device size, painless insertion and included transmitter and tape, the actual readings are spotty and not as uniform as the g6. I also don’t like that there’s not a widget option for the Lock Screen like before. That was an easy way for me, or someone who doesn’t have my phone password, to quickly see what my readings were without completely opening my phone. The app never uses my calibrations, even when the readings are anywhere from 10-30 points off. The calibration sometimes gets stuck saying “still processing” days after entering it, preventing me from calibrating again. I find myself checking my blood with a meter way more than the first day calibration needs of the g6. I’m hoping Dexcom figures this out soon because I’d hate to go back to the huge and sometimes painful g6 to have good readings again, or to have a practically designed sensor that doesn’t give consistently accurate readings.

I really like not having to stick myself but…. I really like the G7. I do wish the app would be a little more user friendly. Meaning, I wish I could check my blood glucose whenever I need to instead of having to wait 5 minutes. That does not seem like a long time but it can feel like an eternity if you need it when your sugar is rapidly rising or dropping! My watch has stopped pairing with my G7s. I am not sure why. I have tried almost everything including updating the watch and phone. But it still will not pair. This probably has nothing to do with you (G7 app) but Dexcom in general. I wish there was some way to get help with this dilemma. I am a cancer patient. I will receive chemo every 2 weeks and MRIs every 3 months for the rest of my life (which could be & hopefully will be many, many years). I will need a way to get 4 extra sensors per year. I cannot get them without a prescription. I should be able to get it without one and through insurance and at the same cost but it is a problem. Not sure why. Lastly, dark mode would be nice. It is rather bright in the middle of the night when my low alarm goes off. Every 5 minutes. Sometimes for hours. Ugh. It is just a convenience for me (& most likely others). If it is already an option and I have missed it, forgive me! Thank you for hearing me!

So Invasive/ Will Not Use Consistently. Apparently unpairing/ removing the sensor STILL results in critical alerts from the app until you pair a new sensor- for reference- these alerts break any DND/ sleep mode and are required to use the app… i guess I can turn them off in settings (freezes the app) this time rather than delete the app again PREVIOUS If you’re fine with zero autonomy and being bullied by alerts regardless of what is happening in your life, this is the app for you! - Alerts go off regardless of Settings- - it also deems which alerts are “critical alerts” which override your system settings and CANNOT BE TURNED OFF - silence alerts maxes out at 6 hours - log doesn’t integrate food with heart rate/ symptoms - you cannot scroll to see how your blood sugar fluctuated post meal - oh and no dark mode? With blood sugar issues? Thanks for the migraine! Lol I’ll use this for a bit to catch onto my patterns but it definitely will not be a long term option for me. I’m already taking breaks between sensors, deleting the app to minimize the bullying, and save myself from googling things that should be simple, user centric, interactions. Having to switch arms and magically reach the back of my upper arms with multiple health issues ensures that by the time my upper body is recovered from the last sensor placement, and used to not catching the sensor, it’s now on the opposite arm and I’m catching it on everything again and my neck/ thoracic area are recovering from the placement process again.

Why so much negative reviews?. The latest version of this app version 1.9 introduced a bug with the Apple Watch widget. If you disable the signal loss alert in the iOS app, and mirror your watch to the dexcom app, the complication timeline on the watch no longer populates the graph. THIS IS A BUG WHICH FORCES YOU TO GET INTERRUPTED ON YOUR WATCH EVERY TIME YOU ARE OUT OF RANGE WITH YOUR PHONE. I have always disabled this annoying notification and keep my dexcom sensor close by which handles the out of range issue perfectly for me without any needless interference. PLEASE FIX THIS BUG AND ALSO FIX THE TINY COMPLICATION text size, so I can finally update my watch to watchOS 10. I find the G7 extremely better than the Libre 2 system. I made the switch 6 weeks ago. 1: much more accurate than the Libre 2. I can’t tell you how many sensors I had to send back to abbot. It simply got ridiculous. So far every G7 sensor has been spot on. In one case I needed to do a calibration and the dexcom app allows you to do this. Fantastic. 2: the app allows pairing to iPhone as well as the reader at the same time. This is very handy if my phone is not in the same room 3: Apple Watch complication. This is very handy at the gym and locker room. 4: so far no false alarms, and the ability to adjust alarm sounds and even have a silence mode is great. The Libre 2 app has terrible alarm adjustment. It woke me up so many times with false alarms due to “pinching the sensor” but you have no ability to shut alarms off other than to close the app - which gives you another critical alert, or to shut off your phone. 4: I don’t miss the widget. Yes it will be nice to have that on the Lock Screen but it is not a show stopper for me. At least I don’t have to do gyrations to scan the sensor 6 times and get “retry in 10 minutes” or “please try again” messages like the Libre 2 system.

Worked great until last update. I’ve been using this app since November of 2023 and had no problems with it. I’m there type who usually only goes to update an app when it literally warns me that it won’t open anymore otherwise…and this is a textbook case of why: after getting the latest update earlier this month, it’s been struggling to stay connected to the sensor. It can’t warn me that I’m going low or high, because it can’t seem to stay connected for more than an hour and I can’t spend fifteen minutes every hour babysitting it. Three or four times per day now, I have to manually “Connect” the sensor by Bluetooth and restart the app multiple times for it to pair up and fetch my readings from the last few hours. It’s extremely helpful when it’s working, and being able to see my trends in more-or-less real time was a game-changer, but for the last month I’m practically back to doing finger-sticksfour times a day.

Should respond properly to reviews. What is wrong with this app? (1) The response to reviews is automated and dead linked. If people take the time to review your app to you should really try to treat them like and respond properly. (2) The high and low blood sugar warning signals are the same (3) User cannot note they have seen alerts and stop the stupid app keep throwing warnings every 5 mins (that’s not the same as silencing, think it through) (4) The app interrupts videos, conference calls, CarPlay, everything… and can only be silenced by a complex multi step sequence which itself can be interrupted by the app due to poor real time programming of the UI. (5) The app refuses to run if you try to configure the notifications the way you want. Gasp! (6) You cannot look back more than 24 hours without having to use another app that is clearly written for doctors to use (Clarity). Come on Dexcom you should really know this is the age of big data and even a game could save more than 24 hours of history. Anyway, why not? It is clearly useful to the patient to be able to compare yesterday’s data to today’s. (7) I really wonder if you employ software professionals to write this app, it has so many bugs and usability problems. Why do I know this? I work in software development! Call me if you want some real help to fix this app and respond properly to your users, don’t just give a canned automated response.

Inaccuracies and frequent disconnects. My insurance doesn’t cover continuous glucose monitors. I pay completely out of pocket, which is a substantial amount monthly, even with the discount Dexcom offers for non-covered patients. All I ask is that it reliably track my glucose levels. So far, it has alarmed me for critically low glucose levels that were way off compared to my manual meter. The Dexcom alarmed and indicated my glucose was 53 when it was actually 114 according to my finger stick meter. It also woke me up repeatedly around 4am on my birthday of all days, for “critically low” alerts that were also way false. And it kept going off again at work with an SVP sitting next to me looking at me and wondering why I couldn’t silence the ridiculously loud alerts on my phone. It usually picks the worst possible time to blast the air raid loud alarm. Snooze doesn’t work, I assume because the Dexcom app assumed it was “saving me” from a critical situation. If I disable critical alerts on my phone, the app stops working properly thanks to a splash screen waarning me to set critical alerts and rendering the app useless. The app is quite heavy handed at forcing me to use it the way Dexcom prefers notifications, not what I prefer. My other gripe is that the meter disconnects too frequently. I understand if I leave the phone behind (I can’t be more than 20 feet away from the phone or the meter disconnects). However, it frequently disconnects with the phone only a couple feet away at most. Lastly, I’m tired of the cannot connect errors. The app logs me out, I try to log back in and get server unavailable. I see now why the app displays a disclaimer warning that it is essentially beta testing on iPhone. I wonder if that was there before or after the numerous complaints. Calling it half-baked is actually being kind. I finally purchased a Dexcom receiver after I got tired of the numerous iPhone issues. At least I can turn that off when it gets annoying. The two-star rating is being generous.

Alert volume. This had been fixed in the past I thought, but seems to be occurring once again. When an alert comes through while also listening to music, a podcast, or videos, the volume of whatever is being listened to will change what seems to be sound sources/output, the volume will turn up all the way, and the alarm will blast while also blasting the volume of whatever is being watched/listened to. Once the alarm ends, the volume will remain high and on the different “output” sound (like the clarity/balance of the sound will be different), and eventually go back. This happens through CarPlay, normal phone sound, or headphones. It’s extremely disruptive and annoying to have the alarms adjust settings of other sounds. If there is not other sounds playing (music, podcast, video, short form videos like Instagram/tiktok, etc) then the volume plays at the phones set volume and operates as expected.

App not working properly/bad sensor. I got my first bad sensor my first three were fine but my current problem is the app, must be a new bug from the most recent update because i now can’t calibrate it and haven’t been able to for five days which is a problem because I’m pregnant. It’s bad because i need accurate readings so i can take my rapid insulin, if my blood sugar is low and the app is telling me it’s high that’s not good for a normal diabetic. What makes it worse is I’m pregnant doing that doesn’t just have the chance to harm me but my unborn baby if my blood sugar is actually high and is above 200 my baby is also having high blood sugar if it’s low like 56 than she is also have low blood sugar so if I take my insulin at the wrong time because the app is not telling me correctly that’s a serious problem. PS:And I can’t use my glucose meter because my insurance is covering for the Dexcom they are only covering one strip a day and my strips are expensive.

Astoundingly Stupid. Stop telling everyone to contact support. I found the option to snooze, but this needs to be front and center. Not hidden away. Imagine this flow: 1. Gets notified of high insulin. 2. Takes insulin to correct. 3. Be told every 5 minutes until it goes back down. This isn’t an instant process and it causes undue stress. Several dumb things this app does/has done. 1. When you sign up, it asks for info that it really doesn’t need. Why does it need my address? What does that possibly have to do with monitoring my glucose? 2. After signing up, it got stuck on “Connection failed.” Quitting the app and restarting my phone did nothing. I had to uninstall the app and reinstall. 3. Login says to use email or phone number. Every other app/website that does this accepts either. Not this app. I had to call support to learn this. It only accepted my phone number for login. Why collect both if you only accept one? Are you selling my info? 4. THIS ONE IS REALLY ANNOYING. When your glucose starts to go high or low, it alerts you every 5 minutes. Glucose doesn’t change that much that quickly. This is too quickly to remind again and again and again. Whoever designed this feature must not have diabetes. All this does is make people panic and take more insulin. There needs to be a snooze on this one it starts to go off. Maybe if you snooze it, it can start going off again in 30 minutes once the insulin has had some time to start working.

Alerts, and requesting replacements need help. When the sensor stays attached the app generally works, but there really needs to be a way for me to acknowledge a critical alert and silence it. Totally understandable that it is an alarm that needs a response but give me time to do that if I’ve physically indicated that I’ve heard it but I’m in a place or situation where I can’t just stop what I’m doing and respond to it immediately. I also have a terrible failure rate with sensors; I’m aware that I can request replacements and over patches, except that I can’t. The address field on the web form to request them loads my street address but won’t load my apartment number, so I cannot submit the form— this is also the case on the customer help form other reviewers have been directed to use! Address validation is fine but I need to be able to enter my address manually on your web forms if your address lookup scripting can’t find it. There’s nowhere in the app to enter my address manually.

Would be slightly more accessible, but works pretty good overall. I’ve been using this app since 2023. It has improved and accessibility, and then declined at one point it even worked really well with voiceover and had an autograph of my blood sugar trends, and then on the next update all that accessibility was gone now there is not all of that accessibility of my audio trends and all that and it no longer has all that voiceover accessibility. I want all that back yeah maybe this update has it but that’s why I gave it three stars because it could have better voiceover compatibility, and I haven’t seen that yet. I like these sensors I want United healthcare to actually pay for these sensors without a fight but so far that’s an issue, but I got it done with a fight and I want Medicare to pay for these sensors without a fight but it’s a fight and yeah I don’t have $500 a month for these, but I got it done on my insurance, but the app could be much more accessible for voiceover users

Alerts not working - Serious Problem. Edit to add - Developer’s response was to provide an invalid link to their support page chat. No way to reach out to anyone or properly be reached out. They do not care. Dexcom’s app does NOT alert you with sound if you have high or low blood sugar unless you turn your ringer on. Previous versions of the app allowed ALL alerts to come through as a critical alert, regardless if your ringer was on or off. Support makes you go through loops to get an answer of “restart. delete. refresh.” over and over. This isn’t a PERMANENT fix, at all! The only alerts that I get, that aren’t just a push notification & vibration, are Urgent Low. Nothing else. Zero. I have not been able to efficiently take care of my diabetes and have not been able to rely on my Dexcom G7 because of the lack of alerts and proper technology set up failed by Dexcom. This is devastating as I already deal with Diabetes. Who wants to deal with a company that doesn’t care about the health of their users?

Great app, bad data. Just switched from a Libre 3 because my insurance didn’t cover the Libre. Summary: The Dexcom G7 is inaccurate. As a 35+ year software engineer this is the most severe bug I’ve ever seen, as peoples lives and major health issues are literally being affected. This isn’t a minor bug. Apple should pull this from the App Store until they can get it right. Good: the Dexcom app is significantly better than the Libre App. I’m an iOS app developer. The app looks/feels like a solid native iOS app. Has HealthKit integration and a very clean/clear/easy to use interface. The direct sync to Apple watch means I don’t have to have my phone constantly on my body, which I absolutely love. The onboarding was clear and as easy as these things get. Bad: the readings are simply wrong. I’m currently using both the Libre 3 and the G7. The G7 consistently reports BGs 35 units high. Both my Libre and test strips report roughly the same value. I see a class action lawsuit in the G7s future. I’ll try the G6 because I’ve read online that this is a G7 only problem and my insurance also covers the G6. Minor: The Apple watch complications for the G7 don’t work with many of the default Apple watch faces. I had to change watch faces because they only include the very old regular complications. The newer (several years now) angle complications don’t exist. Still, the direct to watch syncing, and built-in complications without yet another app, put the G7 way ahead of the Libre 3. At least there is some sort of complication and direct to watch syncing, so this is a minor, but irritating, problem.

I was hopeful. I was hopeful that the G7 would be an improvement on the G6 but when I initially start a new sensor the readings are so inaccurate and the app alarms all the time. My readings are usually super high when starting a new sensor and don’t correlate at all with my glucose meter. I lose connection all the time and then the longer it is on my readings start to become critically low and I check on my meter and it is now where close to what my sensor is saying. Once I start getting the low readings within a day my sesor fails. I think out of 7 or 8 sensors I have only had 2 last the entire 10 days. I rarely had this issue with the G6 transmitters and sensors, and I had been using those for close to 5 years. I maybe had 2-3 sensors fail during that time. I prefer the Tconnect app and not only that the adhesive makes my arm itch so bad. I just want to rip the thing off within a couple days. I was excited to get the G7 sensors because of the shorter warm up time and it being all in one but after using them for almost 2 months I am extremely disappointed.

The relationship between Apple and The G7.. So many people are quick to criticize and don’t see the real benefit of the G7. Along with Apple Watches and IPhones you can really control your cgm and make your life better and control your diabetes. If you want to track everything down to your last step a paper journal is your best friend. You can find the information much faster and it’s permanently available unlike a phone that can be broken and lost. My Apple Watch alerts me way faster than my iPhone and my doctor monitors my progress and activity so adjusting my needs is a snap. My journal contains my sticks and meals for comparison. You are a diabetic and it requires work to slow or stop the progression of diabetes no one is going to do that for you. The G7 is an excellent tool to do this.

DON’T DO IT. Sure, I love the 27 minute warm up time for the G7 vs. the 2 hour warm up of the G6. But that is the only thing I like. This app is so awful and I hate it so much. I cannot wait until I’m out of G7 sensors and will beg my doctor to go back to the G6. Pros: quick warm up time Cons: sensor insertion is harder, it has to be on your arm (I prefer the stomach), you get signal loss all the time, the sensor adhesive is so itchy, they require an additional sticky patch which is annoying, the app often doesn’t work, I’ll get a notification saying I’m 147 and then I open the app immediately and it says I’m 200, the app runs more slowly, the sharing feature doesn’t work and requires a re-login but then gives you a blank screen and won’t let you log in, it alerts you twice for lows and tells you you’re urgent low and that you’re just low, the calibration feature doesn’t always work, sometimes my real numbers are way off from what the Dexcom is saying, and the alerts/notifications are plain WRONG. Just to name a few.