Dexcom G7 App Reviews

VERSION
1.12.0
SCORE
2.4
TOTAL RATINGS
530
PRICE
Free

Dexcom G7 App Description & Overview

What is dexcom g7 app? Know your glucose number and where it’s heading with the Dexcom G7 Continuous Glucose Monitoring (CGM) System.

Only use this app if you have the Dexcom G7 CGM System.* Before you start making treatment decisions with Dexcom G7, work with your healthcare professional to learn how.

The Dexcom G7 Continuous Glucose Monitoring (CGM) System supports more empowered and integrated diabetes management. Its low-profile, wearable sensor provides real-time glucose data to a user’s compatible display device, no fingersticks required.†
Dexcom G7 also offers customizable alerts that can help warn of high or low glucose levels, as well as remote monitoring and reporting options that help keep users connected to their loved ones and care teams anytime, anywhere.

*To view a list of compatible devices, visit dexcom.com/compatibility.

†If your glucose alerts and readings from Dexcom G7 do not match symptoms or expectations, use a blood glucose meter to make diabetes treatment decisions.


In addition to the accurate performance provided by the Dexcom Sensor, you’ll receive other valuable features:
• Share your glucose data with up to 10 followers who can monitor your glucose data and trends on their compatible smart device with the Dexcom Follow app. Share and Follow functions require an internet connection
• Digital Health app integrations allow you to share your glucose data with third-party health apps and lifestyle devices
• Add a shortcut so you can ask Siri to read your current glucose value, using a custom phrase
• Dexcom Clarity summary insights are integrated into the G7 app, so that you can see both real-time and retrospective glucose insights from the same app


Apple Watch:
• View your glucose information, trend graph, and alerts right from your wrist with the Dexcom G7 Apple Watch app. Watches require compatible smart device to use app.

G7 app features and partner integrations may differ by region. Refer to your user guide for more information.

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App Name Dexcom G7
Category Medical
Published
Updated 20 February 2024, Tuesday
File Size 373.87 MB

Dexcom G7 Comments & Reviews 2024

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Buggy and difficult to use. I am pretty upset with the quality of the G7 app. For something that is absolutely critical to users’ health management it obviously was released too early with many, many flaws. First, logging in took me about ten tries, two calls to Dexcom technical support (wading through their overseas agents’ poor English skills), and resetting my password no less than four times. All this despite being able to log in with no problems to Clarity, the G7 app, and the web. Second, the app says it imported all my settings from the G6, but there are NO sound alerts. NONE despite the app saying it should, my ringer being on and up, and notifications enabled for the app. This is frankly ridiculous. Third, the absolutely unfathomable fact that there are multiple sensor versions out apparently—only some of which are compatible with my pump. This is so idiotic that I cannot even begin to understand the reasoning behind it. Overall, very disappointing app and sensor experience so far. Honestly I wish I could go back to the G6. At least I know that works.

Calibration issues. Dexcom G7 works well, when it works. I am having constant issues where I start a new sensor and the new sensor does not start reading properly until day 2 or 3 of the sensor being inserted. Also I am having constant issues with calibration. I add a calibration and later I will need to add another one and it won’t let me because the previous calibration hasn’t “processed” yet. It says to wait 5 minutes for the calibration to “process” at the time of this review it has said to wait 5 minutes for calibration to process for over 24 hours. What’s the point of a glucose monitor if it is inaccurate and cannot be calibrated to be accurate?

Only Works First 5 Days. After having a Freestyle Libre 3 for a while, my insurance stopped covering it and made me switch to the g7. Gave it a shot and have been on it for a month now, and every single time it has been the same. The first 4-5 days it works fairly well and the accuracy can sometimes be a little off, but usually isn’t too bad. However, on every single sensor I have used at this point, it stops working after day 4-5. Wildly inaccurate readings that jump all over the place. Caused me to give myself a bunch of correction insulin, only to find out by pricking my finger that I was actually already in range, and had just given myself a big dose of correction. Had to immediately scarf down food to avoid crashing. Will be immediately switching to a new sensor. Do NOT use these sensors. They only work 4-5 days when they are supposed to last 10, and can cause actual health emergencies from the wildly inaccurate readings. Cannot believe these are even on the market.

I was hopeful. I was hopeful that the G7 would be an improvement on the G6 but when I initially start a new sensor the readings are so inaccurate and the app alarms all the time. My readings are usually super high when starting a new sensor and don’t correlate at all with my glucose meter. I lose connection all the time and then the longer it is on my readings start to become critically low and I check on my meter and it is now where close to what my sensor is saying. Once I start getting the low readings within a day my sesor fails. I think out of 7 or 8 sensors I have only had 2 last the entire 10 days. I rarely had this issue with the G6 transmitters and sensors, and I had been using those for close to 5 years. I maybe had 2-3 sensors fail during that time. I prefer the Tconnect app and not only that the adhesive makes my arm itch so bad. I just want to rip the thing off within a couple days. I was excited to get the G7 sensors because of the shorter warm up time and it being all in one but after using them for almost 2 months I am extremely disappointed.

Losing Connectivity. I have both the G6 and G7 apps on my phone since I previously used the G6 sensors. Since changing to the G7 sensor I lose connectivity to my phone repeatedly. The only way to get the readings working again is to shut down my phone and restart it. When the G7 app stops I still have connectivity with other Bluetooth devices such as my Tandem pump, vehicle and Garmin watch. I NEVER had issues with the G6 app unless the phone wasn’t near the sensor. I lose the connection even when the phone is less than a foot away from the sensor and it won’t re-establish the connection. Very frustrating that it doesn’t work as well as the previous apps.

Unreliable at best. This app has failed to alarm more than it has actually worked. It works as designed about 33% of the time, and misses far more critical lows than it catches. The glucose levels are pretty accurate, but it rarely alarms for critical low levels. Today I dropped to 46 and the alarm didn’t go off for me or any of my designated people. Initially I slept well using this bc I thought it would alert everyone when I dip low, but it doesn’t. My daughter found me confused and sleepy, my sugar was 54 and it didn’t go off. I have my low set at 80, a falling fast alarm, and it comes preset to go off at 55, but it didn’t. It definitely isn’t reliable enough to be considered safety equipment or medical equipment. Definitely would not use with an insulin pump and trust it overnight. I use this as directed in the packaging, I do daily finger sticks to make sure it’s accurate, but the alarms just don’t work. Also, a massive design flaw is that it won’t override your phone. So if you have your alarm set for 70, but your volume is down, the alarm won’t sound. If on the off chance it’s working at all that day. You can’t silence your phone at any time bc if you do, the app doesn’t work. It works well for tracking your numbers and trends, but that’s about it.

Insane alerts, Run. Dexcom, do you really think I want those alerts to play all the freaking time? My sleep was disturbed, my work meetings were disturbed, even my dentist apt was miserably disturbed by your insane alerts. I was frantically powering down my phone in these situations so I could not be so freak disturbed by them. And to think you are so out of your minds that you think these alerts shouldn’t be optional. You provide no way to turn them off without rendering your app perfectly useless because you choose to refuse to function if you detect notifications are off. Out of your freaking minds. Pay attention to your feedback and your full user base. Pull your heads out of the sand. Randomly my phone loses connectivity with your sensor and I need to not be alarmed awake in the middle of the freaking night, along with my entire freaking family or along with all of my coworkers. Stop this madness you morons.

Not a tool for weight loss. My doctor prescribed this tool for me to help me get my blood sugar controlled. To reverse my type 2 diabetes. However, this very expensive tool provides no insights to facilitate losing weight. The instructions describe the types of carbs and various calories that impact insulin. But the app doesn’t have the capability to input what one ate. Instead it relies on the person to use another company’s app or nutritional information to measure only the carbohydrates and not the type of carbohydrates. Any calorie will trigger insulin production, but Dexcom is quietly advocating a low carb diet. Exercise is another input allowed by dexcom, but it relies on the user to figure out the intensity, and it doesn’t have input for calories burned. Seeing the blood sugar trending is interesting. But there’s no ability to export the information to report on it or to compare it over time to determine progress or regress. As a tool for weight management or lifestyle change, it fails miserably. For a tool that will help one determine how much insulin one needs to take, great.

Not comfortable with iPhoneX and new feature is needed. This app (even the current version v1.9.2) is not compatible with iPhoneX with iOS 16.7.4 which is current. Very often user will receive “Signal lost” alert even the phone never be away from the user. It is so annoying. The monitor might have a weak Bluetooth connection. Wondering how this passed the IOT test in SQA. Feature request: Dexcom should add a feature to the app to allow user draw the entire monitoring history on the account but not just limited to the data in past 24hrs - Might be I didn’t look into the right place? At least I didn’t see that feature in current design. Since all the data was stored in Dexcom portal I see no reason the app can’t retrieve the data unless someone wants to charge a fee for that service.

A step backwards for sure. I didn’t really appreciate the G6 app until I tried G7. Horrible if you need it to share data, instead of uploading values every five minutes as they’re received it only sends them hourly, so nothing else can report on near real time. I guess this is why it tries to sort of emulate some of what Clarity does since Clarity doesn’t get current data any more. Update: current data is now available from Clarity. Sugarmate is now useful again.

Unacceptable sound options. This is a pretty decent app, but it’s extremely difficult to live with. It completely takes away your ability to have a silent phone. You can set alerts to vibrate, and turn off your sound, but it will still sometimes override and blare alerts. You MAY NOT disable critical alerts, and you can’t use ‘silence all’ for more than 6 hours at a time - not even enough for single nights sleep (also, when silence all elapses it won’t revert to vibrate). One of two things are mandatory changes: - allow a true silent mode, indefinitely - disable critical alerts Put the user in charge, not beholden to some developers/product-managers/lawyers view of what should happen. Make me click through scary warnings, fine. But ultimately this is a currently a user-hostile app, only possible due to a desperate need for CGM data and people being locked into an option

Pros and Cons. Recently switched to the g7, and I had high hopes. Certain things are much improved, like the urgent low alarm sound (the g6 urgent low sounded like an air raid siren, so this g7 chime sound is much less jarring). I use the Tandem pump and t:connect app, and I don’t want to have alerts/notifications for the same thing (highs or lows) on two different apps. For the most part I’m able to disable the notifications here since I prefer the tandem notifications, but the constant pop-ups that notifications are disabled when opening the g7 app are quite annoying. One bug I’ve not been able to deal with that urgently needs a fix is that the app freezes when I go into the Connections menu, and it doesn’t respond to any of the options on that screen or clicking into any of the other sections of the app either. So in my experience this part of the app is useless, and I have to close the app and restart to regain functionality. I’m not able to end a sensor when it starts losing accuracy near the end of the sensor life, and I’m forced to wait for the sensor to expire so I can start a new one. Other than those things, I like the interface and having the Clarity integration into the main Glucose screen of the app.

G7 is awful on Apple Watch. I used the G6 paired to my Apple watch for years with no issues. Just recently switched to using G7’s and it is awful. Most of the time it does not display your glucose reading on the home screen of the watch, and it just shows two horizontal lines. The biggest issue is actually when it does display on the home screen and you push the button for more data, it always shows the same message - CHECK THE G7 APP ON YOUR PHONE. It displays the same message when you scroll through your Apps and press Dexcom G7. When using the G6 you could see the graph. Please get this corrected on the G7 App.

Ugh. The most recent update broke the widget... the widget is completely blank now and I have to click into the app to see what my numbers are. The widget chart over the past few weeks prior to this update was also incorrect. The line on the chart would be 3 hours in the past rather than the current line. For example, it would appear that I was dipping low, but if I looked at the app, it would show that I was dipping low 3 hours ago and was currently 145 and steady. Also, every single time I get a low alert, double alerts come through in slightly different sounding tones. It will make the noise and say I'm 66 ↘️, then .5 seconds later it will make the noise again and say I'm 66↘️...both alerts wanting me to acknowledge them on the screen. It's extremely difficult to log the amount of time you're doing a workout. It requires a lot of precision to get to the right number. Also, it really annoys me that it won't let you move the time to the future. I would like to log things accurately, but if it's 4:20 and I'm at a yoga class that starts at 4:30, it won't let me say my activity starts at 4:30. It will only let me put 4:20 as the start time. The odds of me remembering to go back and input it after the workout is over are slim. I like that they've attempted to add clarity info into the app, but it's very buggy. It takes ages to load, and often refuses to load anything for certain time periods, like 90 days, even though I've worn g7 since May 2023.

Useless app from overseas. I used the G6 app during my travels, the G7 app cannot be setup from overseas, even if your residence is in the US. To start you are forced to allow access to location services ( setup screen locked until location access is granted), which in itself is an invasion of privacy. Then, contrary to the disclaimer, the location is used for comparison with the account address and the setup Is locked with an error indicating location different from residence as if one has to be locked in one’s residence. An invitation to contact technical support yields no result beside waste of communication fees from abroad ( delete and reload, create new account… ) and confusing explanations about geolocation allegedly not working in every country. It might be time for US developers to realize that the world extends beyond San Diego and Boston ! One thing is sure, on my return to the US, once my nine sensors are used up I will switch to another CGM ( FreeStyle Libre) or no CGM For US companies and software developers to be so dismissive of the rest of the world in 2024 is beyond belief! Contact suggested by Apple does not yield any result , the only suggestion by Dexcom support is to buy the receiver and basically not use / initialise the app while overseas. This is beyond belief in an allegedly global world!!! The western world view is anyone outside the west is a thief or a fraud and everything must be done to restrict or suppress his access! Pathetic!

Loose control of life-interfering alarms... This company struggles to walk the (admittedly) fine-line between customer needs and covering their liability backside. As a result, the iPhone app is life disturbing. Dexcom overrides Apple and chooses its own settings, sounds and times to alarm. They have the weakest support organization in the medical community ever experienced. No second level or senior support to work with on the phone. Front line people are more like order takers that take volumes of information for a benign issue, put you on hold, then come back with the most maddening next question. Then another 8 minutes waiting the the next weak response. I am without a working system, in a foreign country and deleted the app so I could shut it up and get some sleep. And help is so close to zero. Nil. Then they offer to mail me a replacement sensor! Again, piling on my frustration. Do not commit to this system without understanding the PROS and CONS. UPDATE: As a response to this review, they offer to contact me. Of course, they ask volumes of information—most irrelevant—and do not provide the keyboard function for two required fields. Thus, submission is impossible from my iPhone 14Pro with latest iOS.

Hoped for better. I switched from the G6 to the G7 with high expectations, really looked forward to the quick warm up time. My issue is that I have had only 1 sensor last 10 days. So far a total of 5 have failed on me. For people that exercise often, you need an additional over patch. The only acceptable location for insertion is on the back of your arm. I have also had multiple incidents where the sensor will not calibrate. If you can wait for them to fix their current issues, I would recommend staying with the G6.

Widget doesn’t work since 17.3.1. The widget on the lock or home screen no longer works. This started occurring after upgrading from 17.3 to 17.3.1. I called Dexcom support and they only support 17.1.2 as the most recent supported iOS Since rolling back to an update, that is over three months, old is not practical, I guess I have to unlock my phone, and open the app anytime I want to check my glucose Also, I’m on month seven of using Dexcom G7, I find the software lackluster and the alert very annoying. I’ve had multiple bad sensors, if I had been hooked to an insulin pump without some sort of intelligence, I would probably would’ve died as sometimes the unit would bounce back and forth between low and high readings. The “pressure lows” are really annoying when trying to sleep. I used to have the Eversense 3month sensor, and then the 6month (E3) sensor. I really preferred that technology, much better, because it was far more accurate, less erratic readings, and the software alerting was far superior to the Dexcom system. Don’t get me wrong, there are drawbacks to the Eversense system, and many people it would not be a good fit. But I liked it, I liked it much better than Dexcom, but my insurance does not cover it, so I must stay with Dexcom for now.

Useful but in need of a couple updates. First off, I wanna say that overall I like the g7 monitor for ease of comfort over the g6. That being said, there a couple things that would make this app a lot better. Signal loss seems to be a constant, especially after a few days of use. I had to turn off the alert for signal loss at one point because it was going off countless times and waking myself, my wife, and our 6 month old all hours of the night. I’m not sure how to fix that but it can be very frustrating. I have an Apple Watch and I sorely wish to at the very least, have the ability to see my blood sugar on the watch but all it does is tell me to check my phone for readings so I’m not sure why it even shows up on my watch as an app at all. The g6 app would occasionally show my readings which was great. Also, would be great to be able to customize your watch faces with current readings like you can with the weather/heart rate/etc. Besides that, I think the device and app are good and I’m grateful for the ability to have a constant reading instead of poking myself.

Critical Alerts Issue Makes App useless. Do not buy the Dexcom G7 sensor until Dexcom fixes major issue with app. This apps notifications mandate regarding Critical Alerts makes the app useless. There is a notification setting called critical alerts that completely overrides one’s ability to use the app in environments where complete silence is expected. Even when the phone is set to silence and the main volume is turned all the way down, the critical alert settings overrides all volume settings and sound a loud alert alarm. Within the app notification settings, there is a selection to disable the critical alert function BUT when you disable it and try to use the app, a message blocking the use of the app is displayed stating that the app will not function or register any readings unless one re-enables the critical alert setting. So, the app is effectively rendered useless because I cannot have this setting overriding my ability to ensure my phone remains silent in settings that require such silence. The question is, why Dexcom has designed the app with the ability to disable Critical Alerts but when you do, won’t allow your app to work at all and forces you to turn the critical alerts sound override back on if you want to use the app. This is completely unacceptable and must be fixed immediately.

Poor customer service!!. This company is a joke. They call me to reorder supplies, then tell me my insurance is not current (which we know is incorrect), we get the insurance on a 3 way call & she assures them nothing is wrong with the insurance, then he states ok, then he tells me I’m not in the system!!! I told him he’s the one that called me. He stumbled along & said he’d get our supplies but we never got them. We then got a call from a “care specialist” as she called herself. I asked if she was going to fix this problem & she just said she was calling to let me know she cared!!! Every time you talk to someone different. I’m sitting with 5 defective g7 devices and nothing to replace them. I don’t have much hope for that! Update: This company contacted us asap after this review & to date they have supplied us with all the failed sensors we had. Also, if you put a good waterproof bandaid around two sides you won’t get failed sensor connect reading!!

This App Needs Work!. I’ve been using the G7 since its release and find that the iPhone software has many issues. First, many times overnight the software shuts down on my iPhone. I wake up to check my glucose level and discover that the software is not running. Immediately after selecting the icon and loading the software I am often very high or, worse, very low. Why hasn’t this problem been fixed???? Second, pairing with the Apple Watch is less than acceptable. I know the transmitter does not talk to the watch directly, but the Apple Watch app and complications often show no values for glucose readings and often when an alarm goes off the value shown does not match the accurate value shown in the phone app. It’s frustrating that these problems continue.

Initially good, then problematic and inaccurate. I’m currently on day 8 of my first G7 sensor, which is my first foray into CGM. The first 4 or 5 days were pretty good. Didn’t have much in the way of signal dropout on my iPhone 15 Pro on iOS 17.1.1. My Apple Watch Series 9 showed two bars about as often as it showed a number, however. Accuracy was good initially, usually within 10% of my calibrated finger stick readings, more importantly, the trends were reliable. Starting around day 5 or 6, however, readings became increasingly sporadic, with multiple instances of signal dropout. More concerning, the accuracy of both the readings, and the trends, are becoming increasingly inaccurate. My latest finger stick was 90, at a time the Dexcom G7 showed a reading of 180. Hopefully this is just an issue with this one sensor aging prematurely. The software is rudimentary at best. You can’t scan back more than 24 hours. One should be able to scroll through at least all the data from the current sensor, preferably 30 to 90 days. Meals can’t be named, they are just saved as “Meal” with total carbs input. They don’t show up on the graph, only on a separate tab. Yes, there are third party apps that can do a lot of this, but it would seem that these basic functions should be available in the native app. If my second and third sensors perform better, I’ll add an additional star, bringing it up to three. The software needs a lot of work to deserve more than that.

G7 Excellent CGM. I recently switched from the G6 to the G7 due to an allergic reaction created by the adhesive on the G6, this CGM is extremely accurate , easy to use and with a seamless integration with the Clarity App. The customizable settings , accuracy, small size and a short 30 minutes warm up time makes this sensor a winner . Make sure your phone is nearby and with enough battery power or you might lose signal for a few minutes.

Just ok. Ik it’s based on body but can be wayyyy off. Other night saying I’m 40 and dropping but I was 130. And then it was stuck in calibration mode for 24 plus hours like I couldn’t add a calibration so I deleted the app and redownloaded…. Don’t do that. Even though you have an acct to log into, it saved nothing. I had to change my site (after 3 days of it in) for it to even register something. Clarity app kept everything before I deleted to the app and redownloaded it, but of course the dexcom app that gives me readings have nothing. Sooo needless to say it’ll be interesting when I go to Endo in March. Not great app.

App Performance is Awful!. I have been using this app since June 23 and initially it was great. The connectivity to my Apple Watch was in sync with minimal disruptions. The data loaded pretty quickly; current values and the various glucose summaries. Then as of the last few weeks this app has gone down expeditiously! The amount of times I have a sensor issue with the phone and receiver right by my side is mind boggling. Then the data takes forever (ok more like 10 plus secs) if it even loads at all. What gives?! People are dependent on accurate and timely readings with little to no interruptions to live, literally. Also, why must the app remain open? I should be able to still receive readings with the app running in the background. If these things are addressed then the app will be 5 star!!!

Watch face complication is not always current. I just purchased a new Apple Watch SE second generation, and was hoping to use it primarily to access my Dexcom glucose readings. When you are specifically in the Dexcom application on the watch everything works well. However, if you are using a watch face and add the Dexcom complication to the watch face, the number doesn’t always display and if it does, it is often an old reading this can be problematic as many times I assume the number on the Watch face is correct but then if I touch the complication and go to the actual app, I see the number update. It would be nice if the complication stayed in sync on the watch face with the actual app. Dexcom Apple Watch started giving me a constant error message “Check the G7 App on you phone”. What does that mean? Not a very useful error message.

Buggy and unreliable. While the G7 system has some user experience improvements like a faster start time and easier infusion, both the app and the sensor/receiver interface is horrible. I never once had issues with the g6 application, and the slight improvements in hardware do not make up for the poor software performance. The app works less than 1/2 the times I go to open it - most of the time it simply refuses to launch and I have to manually close then reopen the application several times before it ‘catches’. When I do get it open it takes up to 30 seconds for it to ‘update’ and show my current readings. Beyond this, my phone/receiver is constantly losing connection to the sensor despite being less than 20 inches away, while other Bluetooth devices run fine at 50ft+ Multiple issues need to be resolved for this system to be with continued use

Disappointed in Safety. I fully understand how to use the app, and how to make sure that alarms are not silenced. However, one of the key differences in this version of dexcom is that there is still no widget available to quickly view and display the blood sugar reading. Previously, there were more guidelines put in either via the FDA or dexcom itself, that you would not be silencing alarms, or able to quickly view blood sugar data unimpeded. In future updates it would GREATLY, improve the lifestyle and freedom of other diabetics to be able to quickly view their blood sugar without needing to unlock their device and separately open the Dexcom G7 app. This sounds minor, but it’s some thing that would greatly improve just the ability to access and peace of mind of the user. Just some thing that I have noticed in the few months that I’ve been using this system that would help tremendously as it is reductive.

Audible Alarms Unnecessary. Hi. I really like the visual graphics of this app. However, you are not allowed to used the app if you disable the audible alarms/alerts. Consequently I removed the app and will not reload it until this is remedied. Example: if my BG drops in the middle of the night, the alarm is SO LOUD, that it can be heard all over my home, waking everyone in the home. My house is over 2000 sq ft. Totally unnecessary. Also, it alarms too frequently. Any glucose will take 20-30 minutes to rise above the alarm point. This is even MORE true as it pertains to HIGH BG. I’d love to use this app, but not until these bugs are fixed.

Can’t access. I can’t log into the app in order to get started. It keeps saying loading, and turns in circles. Then it will say CONNECTION ERROR. I have the app downloaded on both and iPhone 13 promax running IOS 17.3.1 and I also have the app downloaded on a Samsung Galaxy s23 running the latest software with a recent software update on Feb 19, 2024. I am getting the same message on both devices when I try to access the app after creating the account. So far I’m not happy at all. I haven’t even gotten started and the app set up is a huge part of the get started phase.

Easy switch from G6. Painless switch. I’m not used to the new interface, but I might get to like the combination of current reading, graph and Clarity on one page. One MAJOR improvement is the Watch interface. During some prior release, the G6 Watch complication started displaying the glucose reading in microscopic font with no apparent way to show the previous larger font. The G7 complication gave me the bigger font back.

Okay When it Works. I had to switch to the G7 about a month and a half ago after becoming pregnant due to the G6 not being approved for pregnancy. I have used the Dexcom G6 for over 3 years. I don’t have many signal or connectivity issues, but I feel like the notifications are all over the place. I’ll get a push notification that I’m 61 and dropping but when I open the app it’s saying 45, so it seems to be behind sometimes with the notifications. Sometimes they’re loud and sometimes they’re quiet and sometimes I don’t get notified at all. The widget doesn’t display a number most of the time which defeats the purpose. I enjoy having the clarity summary at the bottom and also like that there’s an option for notes now. This is about the product, not the app. The sensor patch and overpatch are very flimsy and not as secure as the G6. I find the G7 is peeling much quicker, and when I go to remove it the overpatch is very stretchy/thin and difficult to remove in one piece and rips into little pieces. I really want to like the G7, but I miss the physical structure of the G6 and the consistent notifications.

Bad app. I have had this only 24 hours and have received 5 alerts stating my phone and Dexcom are not connected. My phone is literally in my hand and the Dexcom’s is in my arm. They are less than three feet apart. I also do not like I can’t print out a report which I can do if I use my glucose meter. When I walk up there isn’t a way to see the actual Numbers of what happened in the middle of the night. Also the alarm was going off at night even those I was 2 feet away from my phone. This woke me up. You can only silence the app for 6 hours yet most people sleep for 8. 👎🏼

Signal always lost!. I hate this… half the time I’m checking the app to make sure it’s actually working … I could go for hours and not get a notification and once I check it it’s no signal being stuck with my phone all day I don’t understand why it’s constantly loosing signal. I don’t always have pockets to be carrying the other device reader and carrying it in my hand like my phone tends to get bulky in one hand and have seem to misplace it many times thank god never officially lost but why offer an app if it’s constantly off line.. been using it for 2 months already replaced about 5 of them through customer service … FYI you only get 3 every 90 days

Have to keep app open…. I have read through many of the reviews. And while I have had the alarms go off for “disconnected” a handful of times, that isn’t my biggest complaint. Having to keep the app open/minimized so it can continuously update with readings from the sensor is my complaint. Why can’t you close the app entirely, and still have it update readings/send notifications like I don’t know - just about every other health app in the App Store? The ones I use for my watch will update with exercise etc. Yet the app for the G7 can’t? I thought if I had the widget on my Home Screen that would solve that. But no. When I close the app by swiping I get notified that the app won’t continuously get readings and that I should keep it open and just minimize it while I’m not using it.

No Connection. I had my medical provider put the device in & I waited to download the app once I was home. The app will not connect. I was able to login & create an account but cannot go further. I called tech support. The first guy who helped was super sweet & helpful, but he wasn’t sure what the issue was. He transferred me to a higher level of tech. It was a woman just reading a script who ended up hanging up on me in the process of trying to assist me. I never got a call back. I still can’t get the app to work & am at a loss for what to do. It keeps telling me internet connection error, but my wifi is working fine. I’m using my wifi on another laptop with no issues. I’ve also logged in to my provider & checked with them and it’s working. I’ve tried just cell data, and I even went to another place to try their wifi. This app will not connect. I’m at a loss & still have this stupid thing in my arm.

No notification anymore. I’ve had this for a couple of days and I’ve got absolutely no response back when I sent an email. I got this because I can no longer feel myself getting low anymore. The alerts were helping me when I went to sleep and my sugar but now I’m not getting any notifications anymore no matter what I do. I still get readings but no alerts telling me that I have a high sugar which is very disappointing without the alerts. I have no way to tell if my sugars is too low. I wish I could get a response on this issue.

Not a safe medical device App freezes up a lot. Not a safe medical device for keeping track of insulin doses or what not. The App freezes up a lot. The essence of it is, Dexcom’s has an inability to keep their app up-to-date with new versions of Apple iOS. (Which I like to do because of security warnings from Apple) So basically, Dexcom blames the user of their app for the freeze ups, crashes, etc. of their own app, because the app user has updated their phone iOS to the newest version for security, which then causes bugs with updated Dexcom app. Here’s my response from Dexcom after many emails back and forth with them. Hello customer, Thank you for your response. We have updated your complaint with the information you provided in your response. Upon checking, the issue causing the "freezing" is the IOS version of the phone. The G7 app at the moment is only tested to work with IPhone 14 Promax that has an IOS version of 15.0.2 up to IOS 17.0. For future reference, we recommend not to update. This is also applicable to Apple watches as well. You can use this link to check compatibility of other devices. If you try to un install the app and reinstall it, it may not completely solve the issue because of the compatibility of your phone.

Cannot dismiss alerts from watch. This app is almost good. It’s missing two features that are standard in every other app in the AppStore. And with those features it would be 4 stars. 1. Most important. Be able to dismiss alerts from the Apple Watch. I get alert, dismiss the alert of the watch, but a minute later it alerts again. Making me have to open the app on my phone to dismiss the alert. If I’m in a meeting or somewhere important I can’t be pulling out my phone or having Loud critical alerts going off every couple of minutes for something I’ve taken care of. An even better feature would be to let me get a 1 minute quiet notification on my watch that I could clear before even setting off a critical alert. But as the way it is now, I’m going to have to turn off critical alert notifications, which is not a good thing. 2. This doesn’t seem like a big one, but it is. Dark mode. It exists on Dexcom Follow app, so I know there Devs know how to do it, and they should be using shared libraries, so why am I blinding my self at night to check my Blood Sugars? A device and technology so advanced it can tell me my blood sugar every 5 minutes just by looking at a screen, when just 20 years ago we were peeing on sticks, and not long before that peeing on the ground and watching for ants. But yet my retinas burn when I check my blood sugar. And my I get just as embarrassed as everyone stares at me thinking I didn’t mute my phone for the meeting. Please fix this.

Buggy. Calibrated once. Then app would not allow future calibrations. It got stuck stating “wait 5 minutes” until a other calibration would be allowed. After a few days I had to delete the app and reinstall to allow calibrations. Also, updates of current blood sugar to Apple Watch are intermittent. Is there a way to “push” these at all times? Must lift wrist multiple times to trigger sync. Complications for displaying blood sugar only work on certain watch face locations. Dexcom seems to be skimping on tech support by outsourcing to the Philippines. Many of the support agents want to help but they force them to read overly polite and simplistic scripts that sometimes miss the key issues.

Partially Functional. Generally the interface of the app is good, clear and straightforward, like the G6 app. My main concerns are: 1. The ability to dismiss the reminders that notifications are turned off. I use the Tandem X2 pump’s notification system as I prefer their sounds and options and I don’t want multiple instances of the same notification. The constant reminder every time I open the G7 app is annoying at best. I use the G7 app primarily for the watch complication, and I would prefer the option to disable these reminders if they’re enabled on another partner app. 2. The app freezes on the Connections page, so I cannot connect it to Apple Health or any other monitoring partner functionality. Currently it’s throwing a “Server Error” pop up when it feeezes, but even that can’t be dismissed or interacted with. This is a new development, but this desperately needs a fix.

Dexcom G7. I’m having problems with the apt. I use my phone and the receiver that comes with product. I log my readings when I give myself insulin shots and record it. I check it by the next morning to see the day before and I’m missing my recorded information about my shots on both items. Why is this happening. Please could you tell me if your happing continuing problems with the G7 receiver problem between G7 apt on my I phone and the receiver that comes with product Thank You Randy P

Unreliable; a huge step backwards. I switched to the Dexcom G7 immediately upon its release. At first I thought there were errors with the first batches being shipped. However, after several orders and continuous problems (which I’ll detail below) they continued to operate horribly, and I have ultimately switched back to the Dexcom G6. These sensors continuously lose connectivity. If you rotate wrong in your sleep, move more than 5 feet away from your smartphone, or simply for reason at all. There are constant periods of time in which these sensors lose connectivity. When they lose connectivity they give false low readings, and seem never to recover to an accurate reading afterwards. I enjoy snowboarding and recently had a near panic attack on a lift because the connectivity was going out, giving false readings. there’s not much more anxiety provoking than a false “LOW” reading on a ski lift suspended 30 feet in the air. They fail on a regular basis. So many of these sensors failed before the 10 day period that Dexcom customer support informed me I reached a “maximum number of replacements in a 3 month period”. The amount of time I spent replacing these and sending old ones back for diagnostic testing was simply outrageous. If you’re using a G6, stick with it. If you’re looking for a new sensor, this one is almost as good as no sensor at all. Be very cautious.

A significant downgrade in quality from the G6 app. I get it, developing medical tech is hard and the UI/interfaces for the device itself comes secondary. But these are pricy devices and the software is lacking The G6 app was much, much better (but far from flawless itself). G7 sensor is great and I love it but there is no reason why the sensor improves generation by generation, while the app gets worse. Actionable feedback for the devs Feature requests: - [!!!] Bring back the widgets. Hate having to unlock my phone just to check my glucose levels. - [!!] can we have oauth or some better way to use Dexcom share? I get logged out randomly which is whatever but I hate having to a separate account. I’d understand if this is for compliance reasons though. - [!] Clarity should be merged into the sensor application or be coupled more tightly. - [?] A public & documented API would be nice. I don’t want to reverse engineer endpoints or hook up share in some hacky way for writing integrations with other services or my own programs. Bugs: - app initialization is flaky. It will take ages at times and be instant at others. This could be caused by low power w/ no background refresh but I’d still like a way to have it be fast regardless - random crashing during initialization. Not sure why, didn’t even ask me to file a report. I assume the telemetry already collects that but it’s somewhat frequent of an issue

I don’t think they never tested the app. 1. Just like other users , the app will hang if it failed to connect to their server . I don’t share my data , I don’t know why it keeps connecting to their server. 2. For the high and low blood sugar , the alarm will trigger twice instead of one time . 3. After switch a new sensor , the first two days, the G7 is un useable , the reading usually is 100 higher than the actual reading . I can’t trust the reading at all. Also the reading at night keeps going up and down which for sure it’s incorrect . It my blood is around 80, it will trigger every 8 minutes because the reading was not inaccurate. I need to turn off the emergency notification.

Worst app ever. This app is barely useful at all. It has mandatory alarms that cannot be removed. As if I were a child I can’t disable the alarms for more than 6 hours. So guess what woke me up at 3 AM? That’s right, an alarm saying my glucose was under 65. But guess what? I shambled out of a deep sleep to test and find out it was actually 105. Such inaccurate useless data. And I’m not diabetic but I’m trying to optimize my metabolism hence my use of a CGM. Also it is constantly getting signal loss alarms despite having my phone in arm’s reach. Also the graphs it shows you can only see the current number and just guess the other numbers by where they are on the graph. If you get a signal loss you can’t even see what the previous number was. Horrible horrible app and device which leaves me wondering why I am spending $200 monthly for this vague data!

Better in every aspect. The G7 monitor is smaller than G6 and I like that the transmitter is built in. The G7 app is better in every way than the old G6 app. My favorite improvements are that the clarity information is included at the bottom of the screen (instead of in a separate app), and the alarms are much more flexible (less intrusive). The G6 app had a tendency to go super loud at unfortunate times (in church, middle of the night, at work, etc). Keep up the great work Dexcom!

Stick with G6. Meal times not in graph like g6. I recently switched from G6 to G7. I found in the G7 blood sugar graph, it no longer includes your meal times. In the G6 graph, I found this very helpful as it could help me figure out timings of spikes. With G7, you have to go to a separate screen and look at the list of your meal times, or go to Clarity to look at it. I find it too cumbersome to have to switch to screens. For the above reason I may switch back to G6. I may also switch back to G6 as i am getting mixed messages if G7 can be worn on stomach. I’m concerned for summertime and my G7 being more exposed on my arm I do like the notes section so I can indicate what day or time I took other types of diabetic medicine. This would be helpful if showed on graph. G7 does not include how you’re feeling in terms of feeling high, feeling low, but you can add this in the comment section. Spoke to dexcom rep about above concerns including returning the G7, he wasnt too familiar with many of my concerns but said he noted them.

New G7 is horrible and known issues. The new G7s are known to have connectivity issues and readings that are way off. My son and I both wear one and his gives the most inaccurate readings where it says critical low around 50 but checking finger pricks with two different machines, his blood sugar is actually over 200. Mine has issues with staying connected to the Dexcom app and four nights now where I have been woke up between 2 and 4 AM because it goes off saying disconnected. I have changed the G7 out for a new one and still happens. My son’s doctor has said Dexcom knows there are issues and are sending out a new version of the G7 to try and correct the issues but are still allowing the faulty ones to be used so as to not lose money. You can tell the difference because the new G7s will have the numbers underlined on the box versus old ones that do not. Ready to try the Libre 3 after all the issues with Dexcom.

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Good - please allow change to clarity TR. please allow the target range to be adjusted. The target range used in the clarity ap does not carry over to g7. Otherwise the ap is good and you can see clarity data in ap which is good. Easy to use and solid.

No signal error on repeat.. I have made sure all my settings won’t interfere with the Bluetooth and it still is spamming me with the no readings error on my watch until I open the app on my phone then it sorts itself. Please fix

App is seriously lacklustre - Alarm systemIs broken. I've recently switched to trying Dexcom from freestyle libre and one thing was really driving me nuts, the alert volume. I need my alerts to be audible and wake me up at night. Instead my phone is only softly pinging. My apple watch was more audible. Turns out that the alert volume is not controlled by the "Alerts Volume" on my iPhone but is instead determined by the media volume. Meaning if I watch a video or music on my phone, If I turn the volume down it changes the volume of Dexcom alerts on my phone! What the actual heck. Why would any app, let alone a medical app link their alert volume to the media controls?

Dark Mode. There needs to be a dark mode option, I already lost pancreas I do not want to lose my eyes as well. The available widget is helpful. Please add more widget size options. The Insulin Summary is a nice addition, but lacks support for Omnipod with the fast-acting insulin throughout the day.

Brutal App/Great system. I'd give one star to the app except that once you get it working the app and the sensor together are a game changer. I'd love to see App developers and the companies who hire them actually talk to the people that use CGMs, how the app actually interacts with the CGM transmitter and how it is used in our daily lives. It looks more like a legal liability waiver on set up rather than a practical guide.

App Alerts Glitching. App Bug. The app when I click on the alerts is getting multiple notifications a second please fix.

Terrible!. iPhone 15 Pro Max 17.2 - app crashes all the time! Using Connection tab freezes the app and then crashes it! Can’t access anything concerning the sensor, including changing the sensor due to ut freezing and crashing! Version 1.9! Considering they’re charging $100 a sensor, the product isn’t useless using the app!

Could not get past signing in. I could not get past signing in. I mistakenly use the incorrect email. It will not allow me to change the email address or even go back. So far not a very good start. Time to delete.

Beware travelers. There are some good improvements here compared to G6. Mainly, ability to snooze alerts is very welcomed change. I cannot give good rating with my latest experience however. The app mandates to turn on geolocation and use it to determine your current country and blocks you from using the app if it does not match your account. I cannot think of a worst implementation. I travelled for a week and was not able to use the app. This is an app to help manage health condition and it prevents you from using it based on your current position. So bad… Not only this is bad, but also useless as very easy to create another account in that country to work around. But even there, the app goes even further, it then forces you to use language and units of that country. This is so bad.

This App forces me to cede control of my phone!. I’m new to the app and system, and thought I’d give it a try. My problem with this app is that it forces me to cede control of my phone to Dexcom. It has a critical alert feature that plays sounds that I CANNOT TURN OFF! I cannot have my phone bleeping at me, when I’m in court proceedings, or when I’m in rehearsal or performance of the various classical musical groups I’m with!!! If I turn off the critical alerts, the app refuses to work! If I turn off notifications all together, the app stops working. I feel like I’m being held hostage by this app! Gross! I can feel my phone vibrating, I DO NOT need sound!! What about deaf users, huh? Get your effing act together, or there’ll be a class action lawsuit for taking control of people’s phones.

App lets product down. Don’t reinstall the app if you’re out of your home country, even if tech support asks you to, because you’ll have to create a new account for whatever country GPS says you’re in - I live near a border and can see how big a mistake it is. I was without any readings for a day because I didn’t have time to get a new account - with a new email address, and now I’m getting readings in the wrong units because the foreign country it made me create an account for uses different units? The app has no way to switch. Contacting support or getting help through the app is terrible and their iOS devs decided to make it that way: it doesn’t use the apps’ account info, fill in contact info from keychain, or even sensor details it already knows: even searching for help in the G7 app will bring up G6 articles because the app sucks. Setting up the app can get stuck in parts of the unskipable intro because it doesn’t let you tap next, but tapping for the text version allowed me to scroll down and hit next. One day a few weeks after an iOS and app update the app decided my iPhone was broken out of jail and gave an error. It’s a stock phone and their developers are bad if they think a sandboxed app has any idea.

Better than the G6 app. This has more information and is better laid out than the G6 app. I especially like the way you can add a finger stick reading as a calibration indication directly from the main screen. Finally they’ve added widget support in Canada — finally — so it’s now almost great. It’s the only option if you have a G7 so learn to love it I guess.

Warning!!. I had a couple of malfunctions when traveling, and in the past, I simply had to reinstall the app. When I tried this in Thailand, even though I was able to login with my password, it would not let me reinstall the app because my location did not match my residence!!

G7 is way worse than g6. This app is slightly better, but….. But this app is slightly better if it were not for the quiet mode… I have an apple watch which allows me to turn on vibrate/turn off alerts for my phone indefinitely, but, when I am sleeping I want sounds bc I don’t sleep with my watch, so ideally I would be able to set vibrate in a schedule and not have to set every single day for X hours… Would also be nice to have indicators in the graph (or in the logs) for when sensor fails at night, I woke up to a bunch of gaps and I have no idea why/what happened/if there was a sensor failure… The graph could be improved with me setting which insulin I am taking and their curve

G7 Sensor + App review. Accurate readings after the first 24 hours but immediately after it’s warmed up the sensor gives me very low readings (something the g6 never did) which can be frustrating when im sleeping and the alarm goes off. I do appreciate the overpatch and change in application reduced any bleeding compared to the G6! However the app itself does need some work, my calibration has been “in progress” for 2 days now and similar to other reviews, dark mode would be amazing especially at night

Not compatible. Why isn’t this app compatible with the latest iOS update? I keep trying to open the app but it just closes immediately :(

Doesn’t support Dark Mode. It’s 2024 and Dexcom still doesn’t support Dark Mode. Come on, this is basically a flashlight app at night.

Better than G6. Some issues here and there but is much better than G6

Incremental improvement to the G6 app. First, the positive: landscape mode has units in the graph, amongst other small visual improvements. API support still exists. But… Still no dark mode (I suppose you could triple click the power button or home button, but why not use dark mode used by all other programs? 3am will continue to hurt. The app is much larger (200 MB vs 43 MB). For those on older phones, or those with RAM hungry apps like the camera or games, I fear ability to keep the app running in active RAM. I’d suggest use the app to start a sensor, then utilize Sugarmate and Endobits to fill in the missing conveniences, like better watch support, dark mode and predictive lows/highs.

G7 is fantastic. I gave it 4 stars because it’s the new year and we were told they would make it possible to go from G7 directly to watch without an IPhone nearby. Has happened with no potential date. This will be a game changer as watch ALWAYS in range. It’s not suggested but I have always worn it discreetly on my thigh. Always hidden in shorts, bathing suit etc. no issues and completely accurate compared to blood glucose readings. Switch thigh to thigh each 10 days. Also I always apply the new G7 sensor as soon as I get the grace time period warning. Then when the old sensor officially expires. The other one has been on 12 hrs and accurate at start up.

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Alarms are annoying. I hate that this app thinks it knows better than me and audibly alarms even though I’ve silenced the phone and turned the alarms off in the app. This means I have to exit the app to avoid alarms during work meetings and video conference. The alarm also shuts down my video conference calls when they go off. Terrible user experience.

Alerts super slow…. Alerts are slow. You are within the Dexcom app. You can hear the high or low alert, but you still don’t have the option to acknowledge the alert. With the previous Dexcom g6 app that wasn’t a problem. I was able to acknowledge the alert before the sound goes off. But with Dexcom g7 I can’t. It really annoys me. Like it has to play the sounds before I can hit okay. I wish they could fix this.

App is improved from G6, Widget now Useless. I’ve had a few Dexcom products and was rather pleased with the accuracy and tech of the G6. Switching to the G7 shortly after it was released, there were lots of app issues. Those seem to be mostly smoothed out and have an estimated A1c below is cool. The downside is the A1c takes so long to load, I lose interest in anything beyond the 3 day average. The biggest complaint I have is the widgets are basically broken. Waited months for it to be added and it never updates, shows as “-“ on my watch, and each update leaves this the same. G6 was at its peak before this came out which is a shame more was learned from that.

Long Time Dexcom user. I’ve used Dexcom G5, G6, and now G7. Not impressed with the changes to G7. My biggest complaint is that my InPen app can’t get the BG readings from the Dexcom app. Worked fine with G6 but won’t communicate with InPen. Very frustrating. Not having most of the problems other reviewers are having. The readings are right, the app with Clarity give me the info I need. I hope Dexcom learns to play nice with other apps soon.

U100 Insulin Logging Issues & Bluetooth Problems. It doesn’t let me enter fast acting insulin above 50 units. Each meal I take between 67-69 units of Humalog. The long acting insulin doesn’t let me enter anything above 100 units of long acting injections too. Some people really do need the ability to log above these amounts. While being switched over to either U200 or U500 insulins. I will have to say the patch and Bluetooth integration is a lot better. I’m having less issues with disconnects. However there is one problem with Bluetooth. Every time I apply a new G7 patch on me. I get more Bluetooth devices saved to my phone. I have to manually remove them then I can setup my next patch.

Works sometimes and not sometimes. Quite often the app does not work when opening. Sensors stop working before time to change. App not working on my phone now but my wife is getting low readings on her phone. Definitely an app and sensor issue! It is really a great system and has helped me lower my A1C from 10 to 5.7!

App not for poor patients. My husband’s doctor has prescribed Dexcom G7 sensors which is covered by his health plan. However he can’t download this app since it isn’t compatible with his iPhone 7 OS. My husband called technical support who said G7 was only compatible with iPhone 8 or above. He doesn’t plan to upgrade his phone as it still works very well. Unfortunately the health insurance doesn’t pay for the receiver. Do not tell doctors to prescribe this device if you can’t afford more expensive phones. A kind of discrimination

ABSOLUTELY “what the doctor ordered”, no pun intended. ABSOLUTELY “what the doctor ordered”, no pun intended. This is an great aid I helping me track and control my glucose levels; including necessary alert if I’m getting low (especially when sleeping…) as well as creeping too high. I now limit those episodes because of the continuous tracking!!!

Quality control is terrible. I’ve been using the g7 for 5 months. I have had 2 sensors fail immediately in the warmup period. One stop working after 4 days and one fall apart during application of the device. It literally came apart. When the device is working it is great but I have a 26% failure rate and now have hit the limit for how many replacements they will give. This is completely unacceptable for an expensive medical device.

Dexcom 6. & 7. For some reason the past few weeks I have been off 80 pts. I called Dexcom to see if they could help figure it out and the young lady I spoke to was so kind but couldn’t understand or speak English well. All I got out of the call was send me a new one. They are usually off 20 pts higher than my sugar actually is so at least I know how to adjust my insulin. At least they stay on for more than 4 days if you can get one to measure correctly

Needs improvement. I genuinely like the app for the most part but it does need improvement. It loses connection with the sensor all the time and the app needs a way to work when it’s closed if you have the widget on your phone. It would be great if this was available on iPad as well.

Uncomfortably Loud Alarms. There is no way to lower the alarm volume on an iPhone. You either have your eardrums pierced by every notification or you are physically not able to use the app (the Ui locks you out of it). Don't use this very bad product, or use a different app (you can search the internet for many options) in order to bypass the obnoxious and life-harming notification sounds that were badly overlooked by the developers.

Not a good app or sensor. The app is difficult to work with. I have been trying to synch it with my sensor that I just put on and I can’t get it to connect. I was able to log into clarity without an issue and transmitter had no problem synching to the new sensor. Lousy app. The sensor isn’t much better. You can’t do any strenuous exercises or swim-I take aqua aerobic classes- and after 3 days the sensor comes off and that’s with additional waterproof covering. Wish I could back to my Libre 14 days sensor. It stayed on throughout my workouts. Alas my insurance company stopped covering it and switched to this cheap knockoff. You get what you pay for and this is bad all away around from app to sensor!

Like the G6 app but worse. Like MFJ_007 I prefer the t:connect app alerts but Dexcom has made this app more obnoxious and condescending than its predecessor when I do need to use it. The app consistently freezing on the Connections tab made it impossible for me to start the last G7 sensor before the previous one expired. Syncing to homescreen/watch widgets seems substantially less reliable too.

Fix the bugs please. Love the Dexcom G7 CGM, and the function that this app serves. But there are some bugs that need fixing. App constantly crashes. Sometimes I don’t get alerts when I should. Apple Watch readings are generally delayed and I usually need to open the Dexcom app on the Apple Watch to see a current reading.

System is Flawed. G7 pings every five minutes. Randomly disconnects with no reason. Alarms force quits applications. Graphics on the application are quite basic. App worked sometimes so the two stars. Applied as directed - with the over patch - sensor still routinely disconnects without warning. In my humble opinion this app was not tested. My insurance covers the cost of the G7, that’s why I had to switch CGL systems. I am switching back. Until they work out the kinks be weary.

Horrible on IPhone 15. I had this on my iPhone 13 and everything worked perfectly. I Just recently got the iPhone 15 pro max and I have had nothing but issues with this app now. First the sensors would not pair. It would take at least 3-4 tries for them to pair. After the recent update, I keep getting “brief sensor issue” constantly. Please fix this.

Generally okay but data analysis limited. I am new to CGM, and the Dexcom sensor and G7 app are my first to try. In general the experience has been good, but the lack of data interaction with the G7 app drives me CRAZY. It is asinine that you can only see the last 24 hours on the plotted data and cannot scroll back to older data or manually zoom in on areas of interest. Please fix the graphing and data interaction functionality!

Dexcom update. Ever since the newest Dexcom update the app just pops up and says signal lost this has become extremely annoying and frustrating. this is happened to every sensor that I have put in since the last update was just going to continue to ignore it until the next update, hoping that that would fix it but at this point I am considering discontinuing use because of how aggravating it is.

Range area needs better manual configuration. Need to give an individual the option to configure the gray bar area manually. That would make it easier for me to see if I’m in my range, rather than only having a high bar of 300 or 400. Same need for Apple Watch. I’m happy to be a beta tester to improve the product.

Not for caregiver. I convinced my dad’s doctor to prescribe G7. He was using Freestyle but the sensor would not remain on his arm. As my dad’s caregiver, I was hoping that I could somehow monitor his blood sugar when I am not at their house and then pop over to his house (10 minutes away) should he need insulin. G7 doesn’t have a far range. From what I’ve read the farthest away before losing a signal is 20 feet. That’s not accurate. And it takes to long to reconnect.

Gone back to G6. I gave the G7 a try for a little under a month. I was constantly getting signal loss notifications on my Tandem. It was so bad that my time in range was being negatively affected. I spoke to Tandem and Dexcom multiple times with no solutions. My phone/Dexcom/pump are usually within an on me but I was constantly losing signal. I went back to the G6 and haven’t gotten a single lost signal alert. I really wanted to like the G7 but it’s faulty. The Bluetooth range is awful. I now have a handful of G7s in my cabinet just waiting for never. If I could return them I would. Waste of money and time. I will say I did like the graphics, option to silence all alerts, the small size of the sensor, and the fast warmup.

Just okay with one problem. App works fine for the most part, but the app has a constant error saying my device is jailbroken when it is a stock iPhone 14 on iOS 16.6.1. Not sure why it thinks my phone is jailbroken, which is also frustrating since it says it’s a violation of their terms of use for something that isn’t true. G6 app does not have this problem.

Ok App but needs improvement. Ok does its job for blood sugar monitor with G7 sensors. BUT just wish I could control the alerts by being able to shut off permanently without having to reset silence every 6 hours. The complication on the Apple Watch is worthless it very seldom shows current blood sugar reading. It usually says”- - -“. Needs major work or reworking so that it remains current so I know where my blood sugar is going.

Good not perfect. The notification system is better than before. The sounds are better. But I often find if I am listening to media the sounds become more invasive. The ups and downs should be mutable. Just make it a banner I need to swipe away. The range alerts should stay

G7 Bluetooth Technology Is Useless. Switched from G6 to G7 2 months ago. I get numerous ‘loss of signal’ notifications daily in spite of the fact my phone is within 2 feet of my sensor. One night I was kept awake by notifications every 5 minutes. My phone was on the nightstand 2 feet away. Either improve your technology or I quit. Tired of messing with this. G6 was much better.

Where’s the UX testing?. This app had problems immediately after downloading. Incorrect alarms are the most annoying. I downloaded it for the alarm silencer, but keep in mind that’s only for THIS app. Of course that makes sense, but your t:connect app and your pump will still blare. I thought it would silence the pump too. I stopped using the app, and today I opened it where “critical” alarms started going off that weren’t legit. It said my sensor expired (it’s on day 3), low blood sugar (I wasn’t). Also, critical is a bit extreme haha. If you use tandem, just use t:connect. Much more reliable.

Buggy and Useless. I’d give this app 0 stars, if possible. Extremely disappointing coming from Dexcom. I had no issues with the G6 app but the G7 app is atrocious. The Clarity data takes several minutes to update, rendering it useless for quick reference. The app is extremely buggy, push notification graphics are always 5 minutes behind, the widget does not work, everything about this app is disappointing.

Widget doesn’t work. Amongst a couple of other things, the widget is totally broken in iOS 17.2. Dexcom had plenty of time to iron out any kinks with the developer version of the new iOS update, yet didn’t do it. Extremely disappointing. Also, there are times where the app just simply fails to connect to the sensor for hours at a time despite my phone being on my person. The sensor’s size is great, but considering these issues along with the fact they have only JUST connected an insulin pump to the G7, I think I’m going to have to look elsewhere Dexcom developers, do your job. Dexcom, do your job.

The CEO is a liar. The watch widget is not good. It’s hardly ever right and usually just shows “…”. The iOS widget needs a smaller option. And please add a dark mode for checking levels during the night. The white background blinds me. 2024 January 7: A week into 2024 and we still don’t have the direct connection to Apple Watch the CEO promised us by the end of 2023. Not only no direct connection, but still no good connection at all (see above). I’m sick of being yelled at if I go more than 20 feet from my phone when my watch is connected to me at all times. Hold up your promise and get it done. NOW.

Clarity issues. When I first started the clarity portion of the app was working good. The data was coming in clear. However, for about 2 months now the data doesn’t come right up when I open the app, sometimes it tells me data is not available even though I’ve been using the sensors for well over 6 months now. It’s been terrible recently. I would be using the other sensor on the market if my insurance allowed me to.

Signal loss issues.. I keep my phone on the same side as the sensor often with in inches of each other and will get signal loss. Or I’m playing a game and it will not have connection to the sensor. I like the quick warmup time. I’d love to see it be able to be like something that can be on the standby. So you can see glucose level when phones charging band in standby mode.

What do I think?. I love the dexcom g7 a lot! It has helped with a lot of my diabetes stuff! But I think all we need now is the dexcom g7 to pair to the Omni pod pump! Then it would definitely be better! Also it is a little annoying that it is constantly loosing connection I mean all the time!

Incorrect notifications. When a high or low notification shows, the number on the notification does not match the reading within the app. For instance, this morning a got a high notification of 178, but when I went to the app, the reading was 181. This has happened multiple times over the last two weeks since starting.

Works OK except with Apple Watch. Sensor and iPhone app seem to work OK but the interface to the Apple Watch does not work at all. I either get a message to check my iPhone or it has a single dot and circle on the graph and no mg/dl readings. The support page is very difficult to use. The app won’t let you copy/paste and if you leave the support request page it deletes all your entered information. There is no place to describe your issue.

CHECK APP ON PHONE. I have an Apple Watch Series 7 and an iPhone 15 Pro Max which is supposed to be compatible with the G7 app. Was really excited to be able to monitor my glucose with my Apple Watch. Updated the operating systems on the phone and watch. Tried reinstalling the app on the watch and just get the message “Check app on phone” the watch and phone are next to each other. Poor customer support on the website regarding devices. Fortunately, the phone pairs with the G7 CGM.

Very buggy. It is a very buggy app. Doesn’t recognize my email even though I have an account and when I try to sign up for a new account it says I can’t bc I have an account. Used a new email to sign up and then I get a message saying server error. Very unreliable for tracking important healthcare data. Please fix the countless bugs!! Also, on two separate instances I haven’t been able to use the actual sensor since it wasn’t able to find the sensor and establish connection. Complete waste of money.

Long Time Dexcom User. Finally, Dexcom G7 Ver. 1.9.2 IOS application makes the G7 worth while. Prior to this software release the G6 gave a better overall user experience. Personally, I never trusted the G7 for accuracy-just trends. Now ver 1.9.2 solved the Bluetooth issue and hopefully it’s accuracy. It is finally stable!!!!! Only now can I consider an insulin pump being driven by my G7 GCM.

Unreliable sugar levels and phone notifications. The dexcom never seems to catch dips in blood sugar until it’s fairly late. I’ve experienced many instances where the sugar level will stay flat arrow consistent at like 180 for an hour or two and then suddenly drop to 70 low bg 5-10 minutes later. The system feels like it’s always behind 20+ minutes which is not very helpful in emergencies.

Alert issues. Prior to the last update did not have any real issues with the app. After the last update am getting signal lost alerts repeatedly. However when I check the app it is still reporting my sugar levels. I have even turned on the receiver that I got from Dexcom and compared the sugars on it versus the app and yes the sugars are correct in the app. This makes me think something within the last update is causing the signal lost alerts to be sent in error. Also the last update has caused the high and low alerts to not be sent. I prefer to only use the app for tracking my sugars but with it being so unreliable right now and having to begin to use the Dexcom receiver. Would delete the app but need to keep it so my wife can follow my sugars.

Freezes and crashes. The main page works fine. Once I click on the Connections tab, the app is frozen. None of the tabs within the Connections tab are responsive, nor can I get any other tab to respond. I have to kill the app. I tried opening a support case from within the app for this, and the app totally crashed (disappeared, no error messages) right before I was ready to submit it.

Zero technical support. I am trying to set the APP and account up but I only received the device hours before leaving the country on a trip traveling for 4 weeks. The App will not let me complete the registration process as it says there is a country miss match error. I cannot clear it and the submitted customer support ticket has not been responded to in 4 days. I used the chat bot but was only told to change my country of residence but did not say not how to make the change. The app is stuck on a error screen with no menu or function key to make a change. I am stuck not being able to use a very expensive device that my Dr requested that I use. Really disappointed by the lack of customer support for new users! Thanks, Robert

I agree with others - it’s bad.. The interface between the iPhone and Apple Watch is bad at best. The information on my watch is almost never current and often non existent. I thought it might be that I set up the interface wrong or missed something but I can’t find what I did wrong. Instructions are sketchy at best and when I call dexcom they tell me it is apples problem. This morning the dexcom app had disappeared completely from my Apple Watch.

Dave. I go to log in using my user name(which is not my phone #) and password, but keeps saying invalid. My phone number keeps popping in my user name when asking for my password. I make sure I’m hitting the user name using email. If I use my phone as user name, I still receive the same message invalid user/password. It should not be this hard to log into the system! I’ve reset both user and password and still says invalid. I give up?!

Is it mine only fails on 8th day?. I’m only using phone app and somehow I noticed it’s exactly loosing connections/brief sensor issue on 8th day of use of sensor. Is it sensor battery issue or app? Anyway to fix this problem? Also if you are active person, moving around a-lot, I recommend G6 instead of this G7. Because that part of sensor goes inside your skin is very short and likely to get out easily.

Worthless G7 widget rarely shows any info. The G6 app widget was usually far more reliable and also worked better with the Apple Watch app. But this horrible G7 app just quits communicating updates to its own widget and stops sending updates to the watch. G7 background app operations are broken due to sloppy software development. Plenty of other apps with background communications never break from Apple iPhone updates.

Glitchy and poor tech support. Has been trying to calibrate for hours (calibration “in progress” since yesterday. I’ve also had to turn my phone off and on a few times to get it to work. I’ve been on hold for over 20 minutes with their 24hr/d 7 day/week tech support line only to be cut off without an opportunity to speak to a human. I unfortunately bought a 3-month supply and will switch back to FreeStyle Libre.

It works. The good—it works. The bad—the look, feel, interface all are inferior to the G6 app. The G6 had events tab to log snacks, health, exercise which makes sense as those are events. The G7 has history which logically are events previously logged but no, history is where one logs in events. The interface with SIRI is not as good. The display colors - monochromatic. The developers seemed to think: we have a new app, let’s make it different.

Pros and Cons. Well there’s not much good about the Dexcom g7 I feel it’s the same as g6 just smaller and you can’t lose your sencer because you always have to change it. The Dexcom falls off so easily and is barely sticky but not only that the Dexcom g7 is very inaccurate. The g7 showed that my blood was 307 and my pricer showed my blood sugar was 256 and I ever redid the finger print to make sure it was accurate and it was. So in other words the g6 is better and you should stick to g6 until the Dexcom company has fixed these problems with the g7

Issues with 90day. How is that there isn’t enough data to calculate my 90 day when i have had a g7 on for months switching them out of course but removed one and replaced it two days later now not enough data to track 90 day seems off?

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Dexcom G7 1.12.0 Tips, Tricks, Cheats and Rules

What do you think of the Dexcom G7 app? Can you share your complaints, experiences, or thoughts about the application with Dexcom and other users?

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Dexcom G7 1.12.0 Apps Screenshots & Images

Dexcom G7 iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 4+ years and older
Current Version 1.12.0
Play Store com.dexcom.g7app
Compatibility iOS 16.2 or later

Dexcom G7 (Versiyon 1.12.0) Install & Download

The application Dexcom G7 was published in the category Medical on 13 February 2023, Monday and was developed by Dexcom [Developer ID: 457035738]. This program file size is 373.87 MB. This app has been rated by 530 users and has a rating of 2.4 out of 5. Dexcom G7 - Medical app posted on 20 February 2024, Tuesday current version is 1.12.0 and works well on iOS 16.2 and higher versions. Google Play ID: com.dexcom.g7app. Languages supported by the app:

CS DA NL EN FI FR DE IT JA KO NB PT SK SL ES SV Download & Install Now!
Other Apps from Dexcom Developer
App Name Score Comments Price
Dexcom G6 Reviews 3.0 7,568 Free
Dexcom G6 Simulator Reviews 3.1 67 Free
Dexcom Clarity Reviews 4.5 8,624 Free
Clinical Window Reviews 1 No comment Free
Dexcom Follow Reviews 2.4 1,792 Free
Dexcom G7 App Customer Service, Editor Notes:

Bug fixes and performance enhancements

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Find on this site the customer service details of Dexcom G7. Besides contact details, the page also offers a brief overview of the digital toy company.

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