Healthy Benefits Plus App Reviews

We transfer money over €4 billion every month. We enable individual and business accounts to save 4 million Euros on bank transfer fees. Want to send free money abroad or transfer money abroad for free? Free international money transfer!

Too many apps for use of Humana. I have 1 for health care, 1 for provider services, 1 for healthy benefits. When I first signed up for Humana, the person that called me told me all my medication‘s were covered, and all my doctors were covered well no they weren’t, the first prescription that I tried to get from my pharmacy they told me that it was not covered, so Humana was nice enough to give me enough for one month. I have COPD I need more than for one month the other drug that the doctor wanted me to take , besides the first oneI’ve had to send back to the drug manufacture because the apparatus did not work that’s exactly why I needed the Anoro aLipta . So this was the second lie. Then after three years of waiting for a endoscopy and a colonoscopy at the Cleveland Clinic they finally gave me the third doctor and he did not take your insurance but I had this insurance before I was even referred to him so Line number three comma. So no wonder I want to leave Humana, Too many apps and too many lies.

I gave the app 2 stars. When I first signed up for this program last year in December, I thought this is a good thing, especially when they said it was an app for it, but boy my thought process was all wrong! I’ve uninstalled and reinstalled this app so many times since the beginning of last month and after logging in I’m always stuck on the homepage. I couldn’t even login last month and I lost my benefits and it looks like the same thing will be happening again this month, therefore what I’m going to do is either see if I can speak with someone about it or get out of this program. I truly thought that this program was going to be helpful in so many ways but I have a different outlook now.

Good app but..... The app is fine. In some respects it’s very user friendly but the program itself has some issues. It’s great to be able to order $100 worth of products 4 times a year but how do Walmart or the insurance companies make money off of it. I ordered 6 items and they were delivered 1 at a time over a 6 day period. Actually 1 of the items still hasn’t been delivered. I ordered them all 5 weeks ago. Because of that delay I was told I will receive a $10 gift card. So there is that expense plus all the individual shipping costs. I don’t see why they couldn’t have all been shipped together. Or why couldn’t I have gotten a receipt and then picked the items up at my local Walmart? I’m not complaining, like I said it’s a great savings for seniors, I’m just afraid someone’s going to say hey, we’re loosing money here and cancel it

App keeps freezing. I am very grateful to have these benefits, with that said it has been a nightmare trying to figure out why I can’t utilize at store. The app work for a short period of time than froze. The home page shows up but when u hit it, it is frozen. I’ve tried everything they told me to do. Reinstall app. Turn phone off than reinstall and a ridiculous amount of other things. I was having to drive 15 miles and take my sister and use her phone but now hers started doing the exact same thing mine is. Surely, we cannot be the only 2 having these issues! I’m very frustrated. I was just informed by healthy benefits it the app that is the problem not them! I guess lugging everything up to the register and than putting back all that’s not is my last resort. Angry and frustrated! B

Still waiting over 3 mos for a replacement card. Good luck trying to get someone on the phone. If you do they will hang up on you if they don’t like your attitude, the question, don’t know the answer, having a bad day whatever their problem is, the company that runs the healthy benefits program blows! I have to schedule an appointment with Social Security disability in order to get my card and get the benefits that I am missing out on. Due to no fault of my own, they are telling me I will lose the benefits from January and February because I never received the replacement card so I don’t get those benefits. Does that sound like a scam to you because it does to me. If I’m not getting that $400 and if I don’t get the card in March that’ll be $600, then where does it go? Why doesn’t it just roll over? Isn’t it our money to begin with? #RevolutionIsTheOnlySolution to get money out of politics

Ok but could use tweeting in certain areas. First I love all the perks of this portion of my insurance. Thank you! Second, a few minor details could be looked into. The app freezes up a lot. The Walmart part of the app needs a few things. Hard to navigate when looking for things. Walmart will always try to use this account when placing any order and it is difficult to change that on Walmarts account. Also, I am unable to pay my water bill with this app..Brighton Utilities, I tried to have it added. Also it’s hard to remove and add companies for bills.

Hesham, Representative. Hesham was able to help me in less then five minutes what three (3) representatives could not do in the course of over 3/12 hours. I was trying to login online and was having trouble doing so. Hesham is very professional, polite and patient. He’s very humble. I believe he deserves a title, a pay raise and paid (2 weeks) vacation. If he were a hotel I’d give him five stars. I sincerely hope he will be given the recognition he richly deserves. Thank You, Sincerely, Susan McDermott

Used to be good. Don’t get me wrong I am so appreciative of the program the extra money is able to keep food on the table and getting me medical supplies I need. But in the last month this app has not been working. The Face ID does not work and every other day typing in you email and password doesn’t work. I’ve started to keep a notebook of how much I’ve used so I know what I have left. They also for some reason canceled my card and we’re sending me a new one (have not gotten it yet) without telling me. I would called costumer service and they help me and figure things out but even they don’t know why things like this happen. Very nice people who now have to fix problems that should never had accord. Please get some IT in the app and see if things can be fixed please.

Something lost in the translation. While I appreciate the opportunity to purchase some needed OTC items throughout the year I wonder if we would be better served by having an option other than Walmart. Their website is outdated and difficult to navigate. While they do a great job delivering items if need be, the individuals picking the orders substitute even though the items that were ordered are on the shelves. I have received multiples of an item at times when I just ordered one. And then have been forced to pay for the excess. Better than nothing but still disappointing.

Not helpful at all, fed up. You can not use the card in Walmart stores at all, you must do a phone order or a mail order. Tried to order by phone first using the catalog sent with card after activating the card , operator could not find catalog number from the computer data base, gave up. Tried a second time by phone, catalog number were not in data base or out of stock, gave up. Tried mail order, order 6 items , received one item, now the app shows a balance $5.14, but no details about the order. So I do not know if there more items coming or not. Received a letter from Walmart, system overwhelmed . Something is wrong with all the 5 star ratings. This app is no use , it only shows balances, not items order or shipped. The app may show a balance, but there may be back ordered item that have not been shipped. April 2020, nothing has improved, Walmart still can not handle the business. Placed a mail order April 1st, I know we are in trying times, but I do not know if they received the order, the app is of no use, it will only show a balance, the app will never gave a brake down of items to be shipped or back order. Update: April 13, 2020, Received a conformation email from Walmart showing all item ordered( but one ) and the shipping dates, order coming in 4 separate packages over a period of 2 weeks. One item I ordered not showing up at all.

Trouble today. Is there a reset button? I couldn’t use the app today which surprised me since I didn’t have any problems previously. Nothing worked today but I was able to access my account on my desktop computer. What do you suggest? I’m updating my original review. When the developer asked for more information I wasn’t able to replicate the problem. The app seems to be working fine today. Was I like the ability to scan products in the store to see if the are eligible. I would give it 5 stars but for the experience when it seemed frozen. It’s handy but not something I’ll use every week; only when I’m shopping for an OTC product.

Healthy Benifits App.. Yeah this whole program is great there’s just one problem you go shopping for the stuff on the Walmart app how do you know which is covered by Healthy Benefits plus ?or not I went by the little gift package being beside the amount that it would cost but that didn’t work -it still came up that I would have to pay half of what I ordered. Cash money!! Then I went into the store and I don’t well this will be easier because they had two or three items and they had Healthy Benefits underneath but nobody knew anything in there they were clueless well I got a few things and then I didn’t know how to bring it up so needless to say I need more information thank you

Great experience. I have used this method to purchase over the counter products easily and successfully during this quarter. It’s helpful to see the amount available when opening the app. I like the option to scan the products and know before going to check out whether they are included in the plan. I was a bit skeptical about this change, but find it’s easy to use and a beneficial change.

Works, but is buggy & add to AppleWallet not working. I was able to get the app installed, it does work & communicate with the needed servers to see the balances, etc., it is a little buggy, especially upon launch with the login screen/Face ID… Sometimes an error will come up even though it’s already logged in, it is usable overall, but the option when you view the card, to add the card to the Apple wallet is absolutely not functioning. I have tried it on two different model iPhones, with two different versions of iOS, both 16 as well as 17, no difference. Ironically, if this would function, then I would not need to deal with the otherwise buggy login process on the app. Because then I could use the card through the Apple wallet, and not even need to launch the app.

Ridiculous & Unacceptable. I get my info signed in and then the screen is frozen. This happened 7x now. A week ago I tried several times and got nowhere. Frozen screen. Deleted the app turned off phone and tried again -nothing, frozen screen. Yesterday signed in and everything on screen comes on but it’s frozen. Today I thought this will be different. Signed in and guess what -a frozen screen. Deleted the app and turned off phone. So I just tried yet again but there’s no satisfaction with this stupid app. What good are these benefits when they’re app is not working and useless. So much for my anxiety today it’s been blown.

Laura C Paz. I just wanted to know if you can help me with my Walmart write down on my Facebook account for my family and friends and you are even with my family love you so much and I love too see how much I appreciate you and Dr and I hope you can get my friends to work on this Friday night please let me know that you are safe and love thank you for caring for me your family love you so much and miss you so much too thank you for all your help thank you love you for caring for me your family love you doing better and hugs and kisses to you and merry Christmas and hugs and kisses and love you appreciate you with queen of queen size and hugs and kisses love you so much love you so happy for all your family love you so Ok I will talk to you tomorrow morning and then we will go take care of mom what are you doing right now and then we will go see one more reply thank Diana Ross will text message you later on today bye for now you pick up at my moms house right next week for me please help merry Christmas and hugs and kisses and love you so really beautiful daughter who is Natalie C Paz and Jonathan A and Michael A Paz Jr and my grand babies who l love with all of my heart and soul and happiness for all of my family see how you are blessed with me and caring for

Horrible. This app is about taking your money, they say they are about healthy food but the approved items are all processed. Since the approved supermarkets either tell my parents they have no money or the items are not approved even though they are. My parents have used OTC for many years and ever since United Health Care changed to Healthy Benefits Plus it’s been a headache. I’m going to keep writing reviews because the high ratings are lies. Items that are approved on one day is rejected the following day. Cashiers tell my parents they have no money on their cards when they have more than enough. Walmart is being pushed on customers, the healthiest items are pickup orders and the closest Walmart is 10 miles away. The items for delivery is VERY limiting, Walmart also change items that were delivery to pickup. My parents get anxiety about going to pharmacy since that’s the only place where they can buy. Again, items that are approved by scanning the items on the app is rejected by the cashiers and sometimes yell at my parents because they have to void the transaction because my parents can’t pay out of pocket.

Review of Healthy Benefits center well pharmacy option. Enter well almost always seems to have a snag on shipping out my orders it’s a repetitive experience I really want to use the pharmacy and even though I have it set to notify my phone the cancelations only show up it seems when I log back into the web site it my app :( I think center well should be a separate monthly or quark Toy benefit from the healthy benefits card for groceries I really like how the healthy benefits card had the App that allows people to shop with or without there card, ingenuousness! Great job on the card the allowance and the app and customer service is okay when I call Center well Pharmacy not so much. Thanks for all you all do and for this benefit it is appreciated by me and my family. Leah Star

Where did my order go?. This is my second comment. With out being able to get my NON FOOD items in store because it only accepts food and feeling about ready to give up I decided trying again ordering my non food items on line. I pick out everything and check out and it says order sent. I even took a screenshot of my purchases and my total and remaining credit. For 2 days I don't get any email talking about my order. I check on the app to look at purchase history and to my dismay all my credit money amount is back at the amount before I ordered anything. So I get my money back but no order. Just like I didn't order anything. So now I can't get things in the store and I can't get anything online. This is the biggest joke there ever was. What happened to my order??? What a horrible thing to put seniors through.

This app is a nightmare.. UPDATE: Been attempting to do some shopping before my benefits show up next week. It’s been freezing and crashing for 4 hours now and I’ve only managed to get halfway through the catalog. Usually I’m finished in less than an hour. I don’t understand why this app has so many good reviews, it’s a complete fail on my t. Trying to place an order and because I went over my quarterly allotment from UHC, it told me I had to lower my balance. There is no option anywhere to add a debit card, not even on the website. If I order directly through the UHC website or app, I have no problem adding a debit card or paying the extra amount BECAUSE IT ALLOWED ME TO ADD MY DEBIT CARD. I’ve spoken with customer service at Healthy Benefits Plus previously about another issue and they were horrible trying to talk to; rude, condescending and unwilling to help me so there’s absolutely no way I’m going to try to seek out help via telephone.

Saved us from hurricane Ida. My allowance was $75 but we lost food through the storm and it was a blessing you gave additional $75 to help us, just know that we went 29 days in a horrible way no water, electricity , car, or phone but we had a electrical cord for a fridge and fan, your extra funds were well used and needed for us and to pay forward a meal daily with generous neighbors who like us in devastation with a way to get food and a electric cord in 119 degree weather. So God bless you for all the generous help and loving hearts you at Humana have ❤️♥️♥️♥️♥️Maria and Michael

Great App. Love getting what I need through this app. Placed an order and have not gotten my order yet but they have their money. I would like to be kept informed on where my products are & when to expect them. This doesn’t happen to often but it happens. Now to find out who to contact about the order not being here. I’ve used this App for quite sometime now & it’s so easy to use & convenient, but would like to see who to contact about not getting everything I ordered. Thank you

Healthy Benefits!. The app is great! Not a problem with it you can choose from cvs or Walmart! I like Walmart for what I need it solves all my needs? Although I will say this is that whatever your Otc amount is you should be able to choose any brand you want too not the select brands they give you? But then again it’s on the government’s dime so we can’t really complain? If we don’t like what we get then we can go else where right? Free is free right? Healthy Benefits has been good to me!

Sooo FRUSTRATING. This App is used by many many people. I’ve had it for less than a year. I find it ridiculously frustrating. Either it won’t let me even get into the app or once I’m in and I want to add an item into the cart and it will just say loading and the spinning wheel will spin until I am so frustrated because it won’t stop and it never loads so I just have to close it down. Sometimes after closing it down I am unable to get back in. I try pushing the correct one to get in & it won’t take me anywhere. I’ve deleted it and downloaded it again but nothing changed. It’s still maddening to say the least!! Idk what even to do other than calling in and placing my order!! Why even have an app if it’s not going to work??!! So frustrating to say the least!!

SO SICK OF THIS APP. I am so sick of this app it is constantly logging me out and having to reset the password!!!! I’m going to change insurance companies because of it!!! update April 7: went to Walmart yesterday scanned beforehand a walking cane and two ankle bracelets, both of which the app did were approved (when you can get it to work properly the scanner is hideous) only to get to the register and be told they are not approved. A walking cane, and ankle brace! NOT APPROVED?! Why not!? So sick of this app I’m seriously thinking of changing my insurance company to get away from this crappy organization and their crappy app. And BTW, when the developer responds I can’t see it. So whatever you are saying, I can’t see it. Apple does not have it to where I can go right to a developer response and I’m not scrolling through all the negative reviews to see what they said. It is ridiculous we are even having these issues with the app and getting approval for items. I’m calling this week to inquire about new insurance coverage that is not going to deal with healthy benefits plus. You have had nearly three years to get it together. Someone needs to be fired.

Disgusted. This by far the worst app experience I have ever had. , when products get scanned on the app for my food benefits the app says it is an available item to purchase through benefits, yet when I go to check out and pay they are showing that I must pay money. And the clerk at check out has no idea what items are cleared to purchase and what isn’t. Ext embarrassment. Here’s a thought Congress needs to stop with their small change funds to supplement income for necessities! Pay the elderly with disabilities more money. I mean when I’m paying $900 for rent and I receive 1,087 for the month that’s a huge problem. I’m DONE and you people owe me money. Maybe the AZ insurance commican help. Because I’m filing a complaint

Not a good option. Wish I'd been advised on a better plan. I am a disabled mother and was told I'd have benefits that haven't been given. I don't need medical supplies and was also told would have 75$ per month, the benefits have actually been a joke and was basically forced into this bc I couldn't decide due to not having enough info other than being forced into this policy. I don't need med supplies and that's all this allows for AND every 3 months! Peanuts and unnecessary items offered. I already pay zero for my few meds, I need food benefits not benefits for bandaids!? Help!!!! Also, with all of the spam calls, I think they sold my info. Just not a good plan. VERY disappointed.

An amateurish joke. I am tech savvy. This whole system is inaccurate and forces you to waste, tremendous amounts of time, haphazardly scanning items in the store, hoping to find products that qualify. Then, when you take ‘qualified’ items to check out, you may find that not everything is actually covered under the plan at that point. Additionally, I have had to reset my password, countless times (more time wasted), and also discovered that the app will often fail while using cell phone data as opposed to Wi-Fi. It is my opinion that this is purposely set up this way so that countless millions of dollars in benefits will go unused. Two weeks later, Healthy Benefits Plus remains the same hack job. Won’t retain my sign in credentials. My most recent attempt to use the card was as a bit more of a success. However, I did receive an email from the developer asking me if I had questions about product availability. Yes, I do! Where is the freaking list of qualified categories, brands and products?

So-called 'Membership' here...!. THIS Company bears investigation...! Seriously! While being directed to this site by a Care-Plus Agent; after reading (to her) EIGHT "highly-Negative (ALL NEGATIVE, and N O T ONE Positive REVIEW(S)"...with ONLY one RESPONSE from this Company (on its own site!! ALL REVIEWS are OVER one year OLD; including the lone Company response..(!!!???), WHY, Why, WHY in this digital day and age, would there be ANYONE IN THEIR RIGHT MIND-- E S P E C I A L L Y Care-Plus--who would/could/or should be (but IS) DOING BUSINESS with THIS Company? BUT Care-Plus IS DOING BUSINESS WITH THEM!! Clearly, They are contracted to do business with this outfit, BUT... NO ONE'S WATCHING THE STORE, folks!! THIS 'Healthy (Food) Benefit Co. Is FRAUDULENT in nature, NOT inclined to honor their commitments, and--to ADD INSULT TO INJURY, they deliberately and further complicate matters by stating that their members "Call-in orders...or e-mail orders, beforehand!!" What BALLS! This IS their directive, when referring to their Walmart information! Pay attention, EVERYBODY, and complain OUT LOUD! Tell ONE AND ALL about what's going on--or NOT GOING to happen...beyond a very high level of frustration, here! (Someone's taking the Medicare/ Care-Plus' money...and running away with it...!) PAY ATTENTION, people!!

Not very customer friendly!!!. I have ordered couple of times through this app (via UHC’s OTC benefits) and I must say, this app seems to be created by a committee. They haven’t made it easy to use as one has to struggle before they can get over many nuisances. I believe it can be improved significantly, to make it easier to place orders. An example example: if I have not entered a value in a text box, or checked a box, TELL ME WHAT I MISSED. Instead one has to stare at the same screen, waiting for it to take them to the next step. After several tries I figured out that I actually HAD to enter a mobile phone number in a box that was OPTIONAL info.

Does not work, App is horrible!. Processed order early Jan. Never got order. Can’t see order or status online. Called on 2/16 or 2/17. Was told they could not cancel by 2 people, I asked to speak to manager and was cold transferred. Manager said she would cancel order and credit back the account and asked me to hold, another cold transfer and had to repeat for the 3rd time what was going on. I was told the manager did cancel and credit account. Told her I could not see credit and asked why. She did not know why I could not see it. We ended the call. Today 2/23 and I still do not have credit. Time is running out to use the credit but it shows $1.00 not $50. Nobody knows anything and I should not of had to talk to 4 people and still not have an answer or credit!

Donald Klapproth reaction to. Changing the number of people (1) allowed now on one email account is ridiculous as we have the same now on all other accounts like insurance and health / hospital accounts! (2)! Also since I have placed orders directly with health benefits before in this year why doesn’t it have my records attached with out membership numbers? Absolutely crazy!!! Also using off shore people for customer care matters when 98# of your members are old with hearing problems is another crazy and hurtful matter to seniors. You must be aware that these customer care people do all they can not hanging up after talking so we can’t give them low scores on our feelings after talking with them! 10 times last year they refused to hang up !We have a daughter in the same customer care phone field and it makes me more aware of customer care people’s feelings and dealings with customers! I’m Always friendly and Courteous ! If this situation doesn’t change for the better this year we ei be looking for a Medicare company that uses American People without Asian customer care sorbet can understand better American language. Their use of the military alphabet with their accents isn’t on many cases understandable for hearing impaired persons! Accents of all types is in Most cases not understood, period!

Way to go. The items that are in the book are not always in the system when I go to the cash register at Walmart then I cannot get the items and I have to go home and I have to call the number that is in the book then I find out that the number that is in the book is the incorrect number so something needs to be taken care of so the cash registers at Walmart need to have the items that are in the book taken care of and then the phone number that we are to call when we want to purchase that over the counter products Needs to be corrected sorry I spoke on the phone so no pronunciatio

Very Frustrating App. I do not do my own shopping. I have to make a list of my items. This app only scans actual bar codes! What if I’m not in a store to scan a barcode! I need to be able to enter the UPC number to see if an item is eligible! Right now I have to find the item of food I want, do a google search for the barcode on my computer then use the app on my phone to scan the barcode on my computer! Today I’m at a loss, I can’t find a barcode for 2 items only the UPC! I have called Humana for help but they could not assist me. There is no contact information for Healthy Benefits Plus! Not good! The former company that did this program for Humana last year allowed the entry of UPC numbers!

New to the program. The only reason I am giving 2 stars is because I have been unable to see what any of my benefits are because the app will shut down and my home page pops back up. This is my first time to use this program and I am very thankful. I am not sure if I am doing something wrong or what, each time I log into this app, it will shut down every time I attempt to see what types of food I get a discount on. Any suggestions?

It’s a gamble every time…. As what many have said, it is a gamble anytime I use it. Even after learning to pre scan items. I have scanned items and found that they were not covered. But needing them kept them in my shopping cart. Only to find out they were excepted when checking out. And have had the reverse done. I know some items are harder to classify than others, but in general if the product is sold in the health care department, one would think it would be covered. And, although now a application issue; not being able to carry over to help pay for higher priced products means I either lose (waste) dollars each month or purchase items I don’t need.

LOVE THIS APP. This app is perfect! I wish all apps that dealt with finances would run as smoothly as this one. My favorite feature is that you can scan the barcode prior to the register to make sure your items are eligible and prevent any embarrassment ahead of time. I love that if you have an iPhone you can add the card itself to Apple Pay so you don’t have to worry about losing your physical card. The app updates your balance immediately so as soon sad you pay for something you can just refresh and see what benefits you have remaining. I never ordered any food delivery with mine so I can’t really give you any info on that but if you’re wanting this app for in store use then you’re going to be more than happy you did! I’m disappointed that my special benefits package is no longer available bc I truly believe this app made shopping so much easier for me!

Took away benefits. I can’t believe they tout this extra $155 in healthy food, OTC, or utilities benefits. I was supposed to get a new card before January. I didn’t. I called several times. Since I didn’t get the new card, they kept saying just take the numbers to the store and use them. Our stores would not allow it. Finally I decided to place an OTC order on January 27th, since January’s benefits were expiring. I placed the order on January 27th. They billed the order with Walmart on February 8th! They took the entire benefit. My account should have used $144, for January, we should have still received the February benefits. I have called several times and they keep saying they will have a specialist look into it and we will hear back in 3-5 days. They have never gotten back with us and our account was never credited.

Really??. Just got on the UHC program and was excited about getting some otc products with Health Care Plus. looked through the catalog(not as excited as many of the products I use weren’t there). But, I made a list, tried it on-line(now I’m even less than excited as some of my order wasn’t available) so, I said ‘what the hell, I’ll just call in my order’. My list of seven items were reduced down to one that was available for shipping, a $4.97 package of bandages ended up costing almost $12! WTH?someone is making money off this scheme! Evidently I can go to Walmart and pick up the items but that’s a 40 mile drive, what about people that aren’t able to drive? Just needed to vent. I hope that the UHC program that it’s affiliated with is more functional!

Does not support on iPad. I liked it when it was introduced many many months ago when you are able to sign in and browse thru what you need without having to go right over to the Walmart site . Each time I wanted something where before you are able to view the price , it goes right over to Walmart once again and then have to go back to the HB and it's a bit annoying going back and forth . Another thing I look at the catalog and it's about $1.00 cheaper then Walmart . It went up in price without notice . A new catalog should be reissued and if one see it in the catalog it should be given for that price and still to many items are not in stock since the last time I have purchased and other categories there are nothing in it. It would be nice to add more items to ALL categories or substitute it . The original setting should of been left alone, it was way more convenient.

Barcode scanner not working. Update: I had to delete and reinstall the app for the camera to work. I figured it out myself. Is I have to figure out how to use bill pay. My utility company doesn’t appear. Also the app is not accurate with which items are approved. I scan all my items as approved and then when I go to pay there is always something that wasn’t covered. I wind up paying out of pocket because it is annoying to ask cashier to identify which item wasn’t approved. Barcode scanner feature is not working. Even in settings, there is no option to give my camera permission. Instead I have to type in each barcode to see if item is approved or not. Please fix.

Why won’t it save login info anymore?. I appreciate the app very much, and when I first got it, it saved the login information which was handy when I was in Walmart and needed to see if something was covered. It’s been about a year and every time I see an update, I hope it’s one of the changes made, but it’s not. If you don’t want people to stay logged in on the app, at least make it accessible via the biometric log in using a fingerprint like bank apps utilize, or just ask for the password and save the email address. Also one question, this happens with multiple products, but if they aren’t covered, why do you have them in the catalog? Example: Polygrip denture cream, it is in the product list on the app, but will not cover it when I go to check out. Fixing these two things would raise my stars from 3 to 5.

Bad customer service. I have called 3 different times to get my new 2023 healthy benefits card. I always get someone who hardly speaks and English and guess what it’s now July 1st tomorrow and I’m supposed to be getting $180 a month in benefits. But everytime I call telling them I need a new 2023 card sent to me. It NEVER gets sent. The last woman refused to give me name and Id employee badge number and rudely hung up on me after waiting on the line to get help. Some help she was! I’m very upset that I continue to have to call only to get told car will arrive in 7 to 14 business days. Yet still no card?? Why?? I count on my benefits just to survive every month. This is not ok!! Why can’t I get someone who speaks English and can actually help get me a new 2023 card? I’ve never received a new card this year.

Walmart eligible items and product scanner through app. I scanned every food item that I was going to purchase at Walmart the other day and everything in the basket came up as eligible for healthy food benefit through the app I get to the check out and I was told I had to pay $27 cash for the items that weren’t eligible because the register deemed them ineligible when the scanner in the app said they were and these were items like a protein drink through V-8 that I bought before and was eligible heart healthy trail mix that’s nuts I would assume is eligible things that are just healthy food that normally is eligible because I bought them before and they’re not eligible this time so I had to put a whole bunch of stuff back. Very frustrating and embarrassing to say the least

So far so good!. I can’t express how thankful I am for this health card an all it’s benefits! As a single mom of 2 special needs children I need all the help I can get! This has been such a blessing! There are multiple features and ways to use this card, personally I have only used the the card to buy groceries but I can also use it to help with medical expenses and other bills! It has been a life saver so I wanted to let others know how amazing this opportunity is! This app helps me keep track of my balance but has many other features that I’ll be happy to update my experience throughout the year but for now I just want to say thank you to everyone who made this possible!

Problems. I gave the program 3 stars because it is a good program but the app needs work. I lose most of my benefits each month because of the app not working correctly. I haven't tried the card in the store because the app is more convenient well it would be if it worked. Every time I try to make an order I get a message saying that my cart was recently updated and confirm my products. I'm not sure what it wants me to check because the items in my cart are the ones I want. This isn't the only problem with the app but hopefully if this one gets worked out the other problems will too.

App is ok. This is great for helping you keep track of your balance. The scan items to check if it qualifies, however, needs work. I scanned every item to see if it qualified for the benefit and all the items I put in my basket registered as qualified. Any that came up not qualified was put back on the shelf. So I finish scanning and selecting my items and go to the register get rang up to be told there is a balance due. It took 3 employees to figure out which item did not qualify for the purchase. Then once they did, the whole order had to be voided and started over. I’m not the only one this happened to. It is frustrating and leaves some people in tears.

Won’t let me log into the order catalog. I have been using this app for about four months. He was working great new year hit when they made changes to the amount we were given to spend every month which I was really excited about but now I cannot access the catalog to place an order. I have to call and do it over the phone which I don’t like doing. Because I feel like there’s more options available if you do it through the app. I have tried to delete the app re-download and refresh update, and still nothing. I have called and complained about it asking for help to fix it. No one can figure it out and I have to place an order every month for the past two months. Over the phone, which I do not like doing.

Quite useless. You can go into Walmart and scan something and it says it’s part of the plan. I’ve spent several hours in Walmart picking up items to see if they were part of the plan. But when you get to the check out most of the items are not on the plan. And the cashier said she can’t take it off because she doesn’t know which ones aren’t part of the plan. So you end up paying out of pocket for items that shows as part of the plan. I spent $89 from items suppose to be part of the plan and then I ended up paying $52 in cash. I would not have taken the items that were not covered through the register but she could not tell me which ones weren’t. She said it’s a common thing with this card, is very troubling and a lot of people get upset. I can see why. I’ve always ordered through the catalog until is offered little of what I needed and I HAD to go to the store. I would prefer having the products that we had in the past year. Or if they were at H-E-B to the list of stores to get items from. It’s more of a hassle than a help. Fix the problem so when people go to the store the items that show covered are covered. When I called in explaining what happened the Lady told me Walmart could charge whatever they wanted. And if they didn’t cover some of the items then they couldn’t do anything about it. That Walmart could change what they wanted and when they wanted. This card is a nuisance instead of a help

Frustrated and Disappointed. This app has serious problems. Freezes when I tried to access my OTC info. I restarted phone & reinstalled app three times. Still frozen. I paid a utility bill on Jan. 14 and as of today, (Feb. 6,) it has yet to go through, causing me a late fee and also causing me to pay through my checking account. I have spoken to three different ‘supervisors’ and one disconnected the call and the other two said they would ‘expedite’ my payment and phone and email me when it went through. Total lies. No ‘expedited’ payment of utility bill and of course, no phone call and email. United Health Care should investigate this as soon as possible. It’s very frustrating and disappointing.

Did you know that you can earn 25 USD from our site just by registering? Get $25 for free by joining Payoneer!

Imagine you at your best. All the time. Picture yourself at your sharpest and most productive. Your most alert and focused. Your most lucid, creative and confident. At work. At play. In every area of your life. Add Mind Lab Pro® v4.0 to your daily routine and uncap your true potential. Buy Now!

Adsterra is the most preferred ad network for those looking for an alternative to AdSense. Adsterra is the ideal choice for new sites with low daily traffic. In order to advertise on the site in Adsterra, like other ad networks, a certain traffic limit, domain age, etc. is required. There are no strict rules. Sign up!

What happened to the scan items feature?. I always had trouble with getting it to log in, and it would crash, but it was always worth it to use the scan item feature in the store to determine what was eligible and what wasn’t. Now it’s no longer there. I’ve checked multiple times for updates and even tried to uninstall and reinstall the app, and still not there. Might as well take a print off list of possible items and try to figure it out rather than use this useless app. Would NOT recommend. Waste of phone space.

Randall Gillum. Ever since upgrade a couple months back have not been able to use card it was working fine before upgrade once I upgraded app I have not been able to Use it I sign in a picture of the card appears under that section appears it benefited and under that food comes up and that is as far as I can go it seems to Freeze right there I’m really aggravated with the app I’ve lost two months of it and being diabled it’s hard enough trying to get some one to drive places and before the upgrade all groceries were bought with now can’t use it at all I’ve talked to tech suppport nowhere with it

Unable to shop from App using iPhone 6. I loaded this app onto my mother’s iPhone 6, registered her and was showing her how it would send her to Walmart dot com to shop. Unfortunately, there is no way to access the “continue” button at the bottom of the “shop online” instruction screen. It’s cut off. I can access it fine from my iPhone 8. The objective was to make her feel more autonomous, independent and not having to rely on me to order for her. Now her phone is inadequate, and she’s frustrated. Please fix this. She was excited about this app. Thank you.

No issues whatsoever.. I’m a baby boomer and am clueless sometimes about how to use todays technology. I downloaded your App. I found my local Safeway. I was easily able to scan and identify what food/otc products are available through HB. I was surprised at how much more food is available using my HB card while at the store. Easy check out. I’ve used my HB card online with Walmart. I prefer delivery from Walmart.

Not always accurate. The app can tell you where the card is accepted, and when you are at the recommended location, you can use the app to scan each item and make sure it’s eligible. It’s really great except when you follow these steps and then find out the card doesn’t actually work at that location. I had a cart full of items I had carefully checked and I didn’t want to use another payment method. Somewhat embarrassing and a big waste of time. I suggest asking a cashier first, this app is nice but sometimes wrong.

Not a good option. Wish I'd been advised on a better plan. I am a disabled mother and was told I'd have benefits that haven't been given. I don't need medical supplies and was also told would have 75$ per month, the benefits have actually been a joke and was basically forced into this bc I couldn't decide due to not having enough info other than being forced into this policy. I don't need med supplies and that's all this allows for AND every 3 months! Peanuts and unnecessary items offered. I already pay zero for my few meds, I need food benefits not benefits for bandaids!? Help!!!! Also, with all of the spam calls, I think they sold my info. Just not a good plan. VERY disappointed.

1st Time user in 2023. I am still trying to understand the App, how to see balance, how to use fingerprint as password, when is the “monthly deposit” available, etc. Both my first “online purchases” and my first “in store purchases” were good experiences. Today’s purchase a bit confusing because the purchase amount was less than what I thought the balance was; paid the difference.

Water Bill. It says you can use to pay water bill but the water company doesn't accept. I use App to try many times each month hope our water department is finally added and it's Not listed. I'd assumed it was me being technically challenged ? But I am able to use App to pay Electric Bill. Just be informed it takes 10 days to clear on App , so watch out for late fees. I go through my Electric Company website and pay with Card. Water Department and Cable don't accept directly.

My app is. Not. Work. Hey my app on my phone it’s not working it won’t let me slit anything to order or see how much money I got in my account How can I get my app working please let me know it won’t let me do anything my app is still not working what can I do I delete it installed it and I cut my phone off and it’s still not doing it nothing I cannot order nothing on my phone on my app I still can’t get on the app please help me

Terrible App. This iOS the worst app ever. I installed it for banner healthcare and put in an order. Everything was fine. I tried to open the app again and it kept telling me my password was wrong. Now mind you I used the same password I used before. Finally, I had to call tech-support. I was on the phone with at least four different people in four different departments trying to fix it finally got it fixed. Opened the program again and placed an order program kicked me out. I have been trying to get back incense and every time I open it up it freezes. This is just a terrible app.

Recent bug. For the most part I am satisfied with the accuracy of this app. I like that there is a transaction history that shows all of my transactions. The only reason this isn’t 5 stars is because since the latest update I can’t use Touch ID anymore. Despite setting it up repeatedly. Now all day today when I go to login through regular login or attempt to use Touch ID I get a message that simply says “unknown error occurred”. Doesn’t say how to fix it so I literally can’t get into my account at all.

Hard for seniors to type in login credentials every time.. I have severe small joints arthritis in my hands and so far I have only used this app for just over a month. I have to say that the hardest part of using this app and all the benefits the program provides is to log in every single time by type in the long email address and then the password. With arthritis and deformed thumb and finger joints, that’s not easy. Why doesn’t the app allow fingerprint or Face recognition for login? That’s inexplicable to me.

App is useless. I have made at least a dozen attempts to get logged in. Every time the app tells me my password is incorrect, and I have to go through the email link to reset. When I do this and enter the reset password that was sent to me, I am once again told that the password is invalid and I am sent back to my email. This just happened 5 times in a row, and not for the first time. I’ve never actually been successful in accessing, so I gave up and called the CS # on the back of the card. I was warned of “longer than usual “ wait times so I hung up. Now, I’m going to delete this annoying, frustrating and useless app.

So how do I use my card What did I do wrong?. I went to Walmart today to buy groceries for some reason I cannot buy groceries. I had $10 left over from over the counter so how do I use the thousand for grocery they let me use the $10 left over from over the counter but it would not let me charge anything else I could not get grocery today had to put it back.

Hesham, Representative. Hesham was able to help me in less then five minutes what three (3) representatives could not do in the course of over 3/12 hours. I was trying to login online and was having trouble doing so. Hesham is very professional, polite and patient. He’s very humble. I believe he deserves a title, a pay raise and paid (2 weeks) vacation. If he were a hotel I’d give him five stars. I sincerely hope he will be given the recognition he richly deserves. Thank You, Sincerely, Susan McDermott

I’m so over this app. I started using this app over 2 years ago and I constantly have issues with logging in. It will randomly forget my login or Face ID. The app freezes all llll the time. I could take quite some time adding things to my cart only for it to freeze and I have to start over . Like 3 times! When I shop in the store the scanner says it is approved and then at the register it is not and the clerk is not able to tell which items are not approved so I always end up with a balance even though I know for a fact all of my items are FSA Eligible. This company needs some serious work .

Problems with Walmart app. I know this isn’t Walmart app but the HB card is linked to it in some fashion. But my problem is when I choose the Walmart that I want to shop from it keeps kicking out the HB card and I don’t understand why. The products I’m choosing are in the catalogue but the Walmart will not take the benefits card! It’s very upsetting as I have been able to order anything since oct of last year! (2020) Please help!

New Member. It is important that we stay on top of getting excellent customer service these days. I changed my insurance to UHC. After just 2 weeks I already see a big difference in this insurance company. Whomever is leading this company is doing a great job with customer service. The friendly agents and customer service representatives are professional and helpful with great attitudes toward helping you with whatever the need or questions. Thank you and keep up the A1 service.

Won’t work!. I have tried and tried to get this to open and it does NOTHING! I have deleted the app and then reinstalled it and even contacted the website. They told me it only happens on certain phones??!! Like what?? I have the iPhone 12 plus with all updates installed and it was working just fine and then at the beginning of the year it just stopped working! I enjoyed having the app to order from the comfort of home because I have a weak immune system and choose to shop from home. They need to fix the bugs ASAP and stop blaming the technology of peoples phones. My phone works perfectly for everything else!!

Thank you. This is one of the most appreciated program program I’ve ever received. Healthy benefits is so helpful one people who are on a fixed income and do not have the money to buy what they need for the month this program has given us a chance to take better care of ourselves. Thank you so much I really appreciate You are for allowing us to take better care of ourselves thank you once again

The older one was better. This is the 1st time I’m using this app over the Medline app. Terrible. No way to isolate the Dept you want to shop. Then I changed 1 bottle of peroxide to 3 and everything froze. I tried rebooting 2x, Still frozen. Tried removing the app from my screen. NG Had to delete the app totally, so now I’ll have to go find and add the items to my cart again. Next quarter I’ll just shop outside. This quarter I have a broken leg so I’m kinda stuck using online. Terrible experience. Update*** Just went back to the App Store and opened the app from there (there was no other option) It “welcomed” me but froze w the first tap !! Horrible!!

Fix the BUG!!!. The app has been working fine for 2 months. But since last week it will not load correctly. After I log onto the app, then click on the Redeem Benefits the app just shuts down. I have to reopen and log in just to have it shut right down again when i hit redeem. I have cleared my cache , history, uninstalled, reinstalled , rebooted and everything but it is still doing it. WHAT IS GOING ON??????????

At times, it can be a headache. I love the app I have been using the app for a year and a three months now andHave found the app very valuable when grocery shopping. Although, I went to open the app the other day, and it hadn’t logged me out and wouldn’t let me back in. It took over two days to get logged back into the app. Sometimes I just want to talk to a real person.

Humana Steals Your $$$$. I received this healthy benefits product from Humana that I’ve barely been able to use because when I go to Kroger it never seems to work!! Then I was told that the $175 they put on every month of not used rolls over so I don’t have to worry if it didn’t work!! Well I wish I could get a hold of that representative!! Different answers every time I call!! I’m out of work and had to use money that was intended to pay other bills for the groceries because the healthy benefit card did not work and then they take the money they gave us back at the end of the month! What a scam!!!!!!

Lady Lotz. App is ridiculous ! It list items that when you go to use and pay with your otc card half the items aren’t covered then Walmart wants you to pay for them! Even when you go to the store , use the app, scan items that say covered then go to check out and again covers maybe 50/60 percent of items and not the rest , even when you scanned and it says it’s covered. I’m 65 , almost 66 and I am a fighter! I wonder how many 75-80 year olds just pay money for the items because they need them and don’t know the crookedness of this exclusive contract with Walmart just rips people off!!!!!!!!

Not useable.... When I find the product I want and the app says its available there is no way I can put it in my cart. So far the only thing this app has worked for is in the store checking to see if what I want qualifies. The pharmacy can do that with the scanner. When I find a product, the app wants me to pick a store, when I do, it immediately takes me to my google maps. I don’t want directions, I want to know if the store I selected has the item in stock. When I back out of the map it closes the app and I have to start over. Maybe I’m doing something wrong. I pretty tech savvy but this app is frustrating me.

Not helpful. This app had potential but needs a lot of improvement. Separation between the two different types of cards would be a start, then an actual option to click balance. Then for the balance to actually show up on the screen. Then possibly the most important for the products to accurately scan if they are eligible or not! Its extremely frustrating to scan an item that say’s eligible then get to the cash register to check out and all the sudden its not eligible. This whole entire process needs to be updated it’s horrible! Even the stores can’t seem to figure it out

Horrible App and no support to fix problems. My insurance company told me to use this app to order OTC items online to be shipped o me. We had previously been ordering through CVS and I never had a problem. Now we are ordering through Walmart. I have been trying for 8 days to get an order placed. At checkout it says that it can’t validate my shipping address. I have talked to multiple people with Healthy Benefits Plus and they say nothing is wrong with my account and they don’t know how to fix the problem. They told me to call the insurance company. The insurance company says they can’t do anything about it. HB+ has been no help at all.

App needs work!. Selecting "All" when online shopping shows you at most a dozen items. Even when selecting a specific category to browse, you can see only few items. However, if you search for an item by name, e.g., Vitamin D, you get a list of way more items that are available. The Browse feature should show you EVERY item available to be purchased. This makes it very difficult to shop. Previous UHC OTC app was much better and easier to use, though the products offered by this program seem to be better brand names.

No option to scan products in store. *Revised* The scanner and store finder can be accessed from the Home Screen by pressing the “Gas,HF,Utilities button. Then press shop in store. There’s no option in the app to scan products in store. You won’t know what qualifies until you get to checkout. If something doesn’t qualify you have to go back and find another product. Very annoying & aggravating. I sent a message to them through the app about it. Also no store finder option. WTH.

Really complicated. I just recently ordered online from Walmart, and did not receive my stuff I paid for free delivery and as well had to call to verify an address to get it correct in the system twice and I have to use my laptop to Order my stuff and then for some reason I can’t use the app on my phone because it won’t allow me to order my items, I want my money put back on the card and the receipt that isn’t shown in my history in the app

Stuck. Yesterday and today I am having problems getting in the app. I do have this app but can’t get past the log in. I have tried to redo my password but it when I try to get a new password the one that this app gives me wrong or I can’t get one to email me a new password. When I do and put the password in it doesn’t open the app to let me redo my password. Then I call the number in back of the card all I get is that it isn’t a working number. So what should I do? I've called the Number for Humana and they're having problems and I'm waiting on a call returns somethings wrong with the app I don't know what's going on that's why I gave it a one star

It won’t let me use my over-the-counter credits. I don’t know why I’m having so much trouble with this app first it won’t let me in at all then it won’t let me order anything then now it won’t let me order over-the-counter products. I don’t know what’s going on, but this app has become horrible. nobody will answer me. Nobody will help me and I have already done everythingthat I was suggested by over-the-counter people, their self such as deleting the app and adding it back making sure it’s been updated and everything like that. I don’t know what the problem is but it needs to be fixed. I don’t need arguments I need a solution.

Trash. Glitches every other time you open it and says that Face ID I just set up again isn’t working. Says that I’m logged out and it never logged me in. I have had to change my password every time I try to access it. Go through the email/2-step authentication over and over. I have been able to log in though and for the few successful logins that were sustained the app was as advertised. I could see it being useful if the issues were resolved.

Thank you. This device has helped me in ways I wasn’t aware it would . It is and will continue to be a learning tool for my life and the days ahead. I am beginning to slowly learn and realize how much I do not know. Perhaps, that is the beginning of becoming the best I can be. Thank you to all who have helped me and continued and are continuing to help me learn. It is been and will be a pleasure. A better person because of this device, Louise

Only FREEZES UP. I have deleted this app and reloaded it numerous times, I’ve shut my phone off and turned it back on again. This has happened from day one through use of this app. I’ve lost more money by not being able to spend it than it being a benefit or pleasure to use. I’m disabled and can’t go into the store so my options are to call and (PTSD comes in to play there) or allow my aid to take the card in and physically shop for me. Her job description is “pick up” groceries. That’s a problem as well. Please fix the app, things could be so much easier.

Confusing app. Use the app and select products thru Walmart. All items selections are with the HealthyBenefits mobile app. I assume items I select are covered under the BCBS HealthyBenefits program. At payment checkout time it asks for an additional payment form (credit card). WHY??? If the items are covered with the Benefits app card WHY do I have to pay with my credit card. This makes no reason to me other than it’s a Walmart transaction. If items are not covered under the selection within the app tell me if I HAVE to pay for the items with my own money.

Ucard. Let me say I like the app, but I’ve been to the store twice and yet to be able to use my card, and that was the most embarrassing encounter I’ve ever had in my life the customers was very upset with me some even cussed me out and called me broke and that I should’ve had my business taken care of before I got in the which I did have my card ready it just didn’t work. So I ended up using my bill money twice to pay for my groceries which is not going to be good

Can’t scan items useless app. This App Doesn’t work you can’t scan anything in the stores !!! So why have it on your phone ? This has been happening a long time now unable to scan and it just says put in the item number but who wants to go through all that ? Especially when this app is supposed to work correctly. I wish they’d fix it to we can check it items qualify or not !! I keep trying to scan every time i go to a store I’ve tried it over and over so frustrating. If they don’t fix it soon I will delete it. Also calling my insurance company to complain. Good luck to those who need this app! 😞

Ap is fine but am confused.. The book has ID numbers for each item but none on line. How can one order from both? Or is it all one or the other? I have Used many of your products but not always in the strength you have listed. ie. my PC rec., I take 1000 mg of Omega 3. The one I ordered only had 360 mg. Of Omega 3. The rest of the 1200 was other acids. Either I take 3 a day or go to your store and buy the one I have been using (1000 omega3 and nothing else) Why can’t I use this credit in one of your stores. I can’t take epinephrine, but the cough med. u sent was DM. Can’t use it. Not making my life easy.

Too many cul-de-sacs. Trying to use my UCard benefits online is extremely frustrating. There’s too many redirects opening other apps and/or websites offering very limited selection. And then with larger vendors there’s no way to limit searches for UCard accepted items, so I have to go through checkout to find out if it is covered. I’m homebound, so going to brick & mortar stores isn’t a good solution. And I’m also wondering about why Humana lets unspent monthly allowances to rollover to the next month. Overall, I’ve been very satisfied with UHCs’ services. And the Ucard allowances are very appreciated, just frustrating to spend.

Great experience. I have used this method to purchase over the counter products easily and successfully during this quarter. It’s helpful to see the amount available when opening the app. I like the option to scan the products and know before going to check out whether they are included in the plan. I was a bit skeptical about this change, but find it’s easy to use and a beneficial change.

New to the program. The only reason I am giving 2 stars is because I have been unable to see what any of my benefits are because the app will shut down and my home page pops back up. This is my first time to use this program and I am very thankful. I am not sure if I am doing something wrong or what, each time I log into this app, it will shut down every time I attempt to see what types of food I get a discount on. Any suggestions?

Glitch kept me from ordering on mobil app. After going thru all the OTC items and pushing "place order" in the cart, a bubble notice said there is one or more items out of stock. However I could not place the order or find any way to know which item was out of stock. I saw where it said out of stock items would be replaced by similar ones. Anyway please check it out. Thanks, Bruce Chapman PS. I called the phone number on my card, finally got to speak to Aquila, she was great, and placed the order for me.

Account Delete. Hello, I’ve used this app for an entire year. Sometimes it worked and sometimes it didn’t. The most annoying part is that you really don’t know what is covered and what is. I’ll add items to purchase only to be told that my benefits don’t cover what I put in the cart. Anyways my biggest problem is that my account no longer exists!! I purchased items up to December 20th 2022 without any issues. Now it’s a new year and my account disappeared. I re-entered all my information and the system said I don’t exist. Not sure what happened but it would be nice to have my profile fixed.

Account frozen. Why.. I was in a middle of sending order. Message appeared cancelled my screen and stated updating maintenance and I cannot get in since. This program is horrible. Am advising AARP and UBH. Called a week ago and was suppose to get an email or call. Did not get either and no one knew what to do?????? Never had a problem. Now I do and very dissatisfied. 0 stars. Can log in but screens frozen.

Benefits. I asked for a new card in September around the second week they sent me a card and when I went to use it they had canceled the card that I just received in the mail. I called because I needed a card and I lost my benefits for September so I got my next card in the mail on October 29th I didn’t have time to go to the store being that I have doctor appointments to go to. So I checked and I lost my October benefits. The funny thing about this new card when I called to activate it the recordering said that your card has already been activated. So I didn’t have to call them because someone there activated my benifit card. Go figure!!!!

This app is useless. I went to Walmart and used the scanner. I only placed items that were approved in my cart. At checkout only $33 of $104 was deducted from my benefits. I had $389. Instead of paying the $70+ dollars I canceled the sale. I called the benefit number to be placed on hold for almost 30 minutes. I was then told that Walmart changed which items would be covered and I should place an order online. Why would you have a barcode scanner that isn’t accurate? Oh- and CVS no longer participates! Why isn’t the app up to date? (and I checked for updates)! I feel this is not really a useful benefit or app.

Great App, Great Customer Support. I’ve never had any issues with the app, I was a little concerned about having to update, with so many people having issues, but everything is working great. Customer Support is fantastic, and makes dealing with Walmart easier. Walmart has always had issues, and that will never change. I would like to see a place to enter discrepancies-scanner states allowed, stores system states not allowed.

Practically unusable. Not use friendly at all. Trying to place online order. First it cannot verify my address. When I go in and tweak that (I have to do it every time) then it says I do not have enough for my order (I do). I finally figured out you have to put in one of your card numbers. WHY????? And when you try to look at your orders they are not all there so you don’t know what went through and what didn’t. Even though $ amounts are subtracted from your balance. This app needs a lot of work😟.