Morgan Properties Resident App App Reviews

Works Well. The Morgan Properties app works well. I can submit problems and make payments from it. I do wish that payments were pulled from my account more quickly but it seems to have a two day delay. It would be five stars if not for that.

MP Resident App. Pretty good app. However, the most distracting this is when submitting a service request if you hit a picture you added or something else by accident the app will completely delete your request and make you redo it. Extremely frustrating. Other than that annoying—but minor glitch, the app worse pretty well and gets the job done.

Perfect, barely had any issues. I love this app when it’s time to pay rent and request maintenance. I never had issues with this app other than logging in for a period of time but that was situated. You have the options of CC, Debit card & even Apple Pay which is nice.

The first and last. I Overpaid. The ac/heating unit is loud to a point if you’re sitting on you’re balcony you got to yell to talk on your phone or have company when it’s on. And it’s in desperate need of paint and the vents need cleaning. The blinds are old and have white drips of paint. The building reeks of trash form time to time from the garbage shute. The elevators keeps braking down. The parking garage is dirty and dusty. And they charge you for parking and the arm that supposed to not let people in without a fob but keeps getting knocked off. The fire alarm keeps going off randomly running drills during the day. And a family of ducks live in the pool during the summer. Even the website is bootleg can’t leave a review unless you give them a star

Best Place To Live. Best app for a place to Rent! I love how I can make a request through the app and maintenance shows right on up the next day and doing a quick fix! And the office assistants are just so kind, nice, and amazing! Only did 4 star because some minor fixes that could be done. Overall great place to stay and app!

Fluctuating Amounts Each Month. I was told I was responsible for $65 a month & sec8 would pay the rest. Since I moved in with a TERRIBLE WELCOMING By assistant property manager & leasing officer in April 2024 my portion has been $88, 100+, 100+ now $200🤬 this place had me paying Gas & Electric twice due to me already paying BG&E. I’m not happy with having 2 pay 4 amenities I don’t use smh…PATHETICALLY Pitiful. I’ve had maintenance in my home on no emergencies without my concern, exterminator knocking on my bathroom do without notifying me of time & date; the 1st week of move in..Bathroom sink clogged, kitchen sing leak, and bathtub stopper doesn’t work, kid size stackable washer n drye that leaks. I can’t even put bed comforter in washer; too small. This is s terrible place 4 me n wish I chose somewhere else 2 call home cuz this complex is trash

Bitter Sweet. The sweet about Cash app is a great app and card to have. I can pay bills and lock my card so no one can take money. The bitter is they don’t have a representative to talk to about transactions, or one location where their customers can go and discuss their banking.

App works, maintenance doesn’t. Just moved in to a Morgan Properties apartment the beginning of July. Had numerous issues from dryer and oven not working, to reoccurring leaks. Have submitted over a dozen requests for maintenance, but they only apparently show up if it’s something that could possibly hurt the property. A month later, we are still having to rely on takeout and laundromats instead of using the appliances in our unit we’re paying for.

Better. This app is better than the last one I’ve had to use before the new company took over. I just wish it would allow video to be uploaded when it comes to maintenance reporting.

app mediocre and can be annoying. the app can is slow to the point you will close the app before it will get done loading. The service charges at times be ridiculous because why would you be charged like a subscription from of a streaming app just to do your responsibilities

Good app!. Really simple and easy to use my only issue is at least with my complex it doesn’t register quickly that I’ve made a rent payment with my apartment complexes system so even though I had paid my rent it was saying I hadn’t. Other then that which was fixed with a simple phone call I have zero complaints.

Quick Response time.. I moved to PCourt 2 months back. Really impressed with the maintenance services. My heater stopped working and they responded within half an hour at 10:00 pm to repair same.. They noticed it need a complete replacement and done it within 3 days.. provided replacement heater without asking.. Impressed with overall experience!

Makes renting a breeze!. Easily allows you to sign into your account and check your balance with a breakdown of all charges. Recognizes FaceID so signing in is a breeze, allowing you to add a checking account (which can take a few days for payments to process but has no fee) or you can pay with a card easily.

Easy pay app. This form of payment is very elite. Nearly everyone has direct deposit of some kind and being able to pay rent on the phone from anywhere you are is beyond convenient.

Maintence. Maintence has been amazing on the day to day things. I use to have to wait for weeks for results to be fulfilled but lately things have been much better. Mr. Davon has been doing a great job with making sure results from my building have been completed and tenants are satisfied.

MP’s Maintenance App. Such an easy and quick application to use to put in your maintenance requests! Thanks so very much for making your tenants’ lives so much easier to request maintenance work needed to be done in our apartments!

Always pay on time. The app is easy to use. Explains things in detail, it’s great that you can schedule maintenance, sign your lease renewal and check events all in one place. #asf Never pay late again with the leasing app. The ability to check balances, maintenance schedules, activities in community makes staying on top of expenses easy. #easton #thinkplandorecord

Not that convenient. I was so excited that there was an app that I can track all my information and make payments on my rent. I thought “this is cool now I can pay a bit at a time so my bill won’t be so high on the 1st of the month.” I have to say I was very disappointed about the convenience fee every time so now I have to make one time payments every month. So I guess it’s not that convenient.

Easy to Navigate. This app allows me to put in service requests with ease. Everything is sorted well and checking the status of these requests is also a breeze. I can view up to date information about my financial status and the portal allows easy navigation to different BILT reward options. I am able to sign lease documents and view my current paperwork. The community tab allows me to see ongoing and upcoming events and notifications. Everything loads fine and I have not noticed any small glitches making things difficult. Easy 5/5!

Need more info. It’s convenient to pay rent and submit maintenance requests through the app, but the lack of details is frustrating. With other apps I’ve used, I could see breakdown of rent costs (i.e., rent, trash, pet fee, etc.). Also, completed maintenance requests rarely have any detail as to what was done to fix the issue. It’s helpful to know what’s been done instead of thinking nothing was done (based on observation).

I hate paying to pay. Thank you for not including a fee to process payments from bank accounts. I hate the idea of paying a fee to pay my rent. I have enjoyed and appreciate the changes Morgan Properties has implemented since acquiring our location. Thanks!

Horrible experience on app. I got paid Friday night (the 3rd) at 12:00 am. So Saturday (the 4th) when I woke up I started trying to use app to pay rent as usual but would not let me log in. So I put forgot password followed steps but never received any emails. So I kept trying all weekend til Monday (the 6th) morning I went to office and they had to reset my password from their computer so I could pay & I get stuck with $125 late fee because of this app.

Easy to use for many purposes. I like how a resident can submit work orders, pay bills, and view payment history all on one app. Makes it very convenient and easy to complete various tasks in a shorter amount of time.

It’s okay. I love the convenience of the app which allows you to pay without ever leaving the house or waiting in lines etc. The only downside to the app for me is that sometimes it’s working right, meaning: it won’t let you sign in when you really need to at times. And also I don’t like that we have to pay an extra fee just to pay our rent on the app. I only say that because at times most people only have money for the rent and not the extra charge fee. It can set you back or make our bank accounts go negative. If that could be fixed this review would of got a 5 start

Morgan Properties. I love where I live it’s convenient to everything and quiet. What’s even more convenient is me using this app to pay my rent! No having to get money orders no walking 2 blocks just to get to the rent office just me paying my rent without any fees. Not to mention the owners are actually improving the property with the raised rent amount. Can you see change at your property? 🙌🏾

App is good. App is easy to use but hard to see. App is not designed for the visually impaired so it takes a while to navigate. I wish print could be bigger or have the option to make font bigger,

It’s okay. The app is good for making payments and seeing how much you owe and why as well as talking to maintenance. The only thing however I do not like about the app is how they add a extra paying fee because you are using a card . When we paid in the other form in person we could pay it in total with not extra fees . So I think it’s unfair that we have extra fees for cards .

It’s not bad, but it could use some fine tuning. The only part that I actually like and find helpful is how fast and easy i can pay my rent compared to the process it takes to do it on my computer. But on the other hand, it takes me like 5+ tries to make a maintenance request bc it gives you the option to leave the request page you just started typing and didn’t send yet- without saving it- If u swipe down from the top. But you also need to swipe down to leave each pop up window while u are filling out the form and it keeps completely exiting the maintenance request form and I have to start all over again. Also they don’t give you many options like the website to contact managers, etc it’s kinda limited. But overall It’s not bad

Easy. I have only used it to pay my rent. This part is very easy and quick. Payments reflect on the account immediately , even before it’s pulled from my account. No issues so far 👍

Washer/Dryer issues. it has been about 4 months since i used my washer & dryer in my apartment waiting for a replacement or repair to the old one. The main reason i chose this apartment was so i didn't have to leave my home & pay to wash clothes which i've been having to do these last 4 months and is unacceptable. i haven't received any updates of any sort have been to the office multiple times regarding the concern and still nothing. i just want some updates and reimbursement for having a non operational washer dryer unit.

Great Home. We have enjoyed the experience at Fox Run very much. The office folks and maintenance crew are all extremely helpful. The space is cozy and homey. The only thing I can say as a constructive criticism is that we did not know our building was smoking-friendly until we moved into it. Also, I do miss the tree that was directly outside my window in the living room, but I am sure it was cut down for a reason. Thank you so much!

Pros &cons. Living here is convenient to where i work& even to mall. Maintenance have been fast in terms of repair & exterminators come quickly. But the only problem is replacing equipments! Dryer has been broken since i got here. Maintenance came and replaced some parts until it gets totally broken. I requested maintenance almost weekly and every time they come they would say it needs to be replaced. So for more than a month we don't have dryer. It's so sad that There has been no update!

Payments made from simply touching a few tabs.. This App is ideal to make my monthly payments, add maintenance request, and get notified of the status of those maintenance request. Instead of sorting through favorites or entering the url, this app makes it simple to navigate and do what I need to do.

Speedy Responses. Unfortunately I’ve had to submit several request in the past few days but the response time of maintenance coming out and getting the issues resolved has been phenomenal thank you Morgan properties for making my unit comfortable

App is super buggy. There’s a whole warning when you go in to use the payment function basically telling you not to go back or cancel your process, it can cause you to basically “ghost” pay and will f up how you view the balance. Its super buggy and small things you do while using the apl can cause an issue in posting payment. I mean..the core function we use is payment, so the rest of the app, even if it works fine, doesnt really make it easier to pay rent. So that alone is annoying. Not to mention, we tried to add a bank account that we know for a fact have never added before, and it tells us its already connected and wont let us add it. Then it connected an account…that is neither of our account numbers - so its just some random account?? Idk.

Rating. The application is perfect for modern day tenant and leasing company arrangements. Initially, I had concerns about the reconciliation of the financial data being tracked by the application. However, my issues were the result of a new company taking over and needing time to appropriately record all prior transactions.

It’s a NO for me. Sometime app does not open, or freezes right in the middle of you doing something. The 20% late fee is absolutely ridiculous, because I pay my rent when I get paid from my job, and it’s not always by the fifth of the month. This app is NOT that convenient, because every sense MP management took over my complex, th customer service and maintenance requests are horrible. Our previous payment app, messaging, phone system, we had was way better.

More options to choose from. I think you should add more options like (Other) because I had to select something that didn’t have anything to do with my issue at hand. For example. My tub needed glossed and the system will make you select anything. So if you had an other option I can type in details and descriptions. Thanks.

Poorly. I recently moved in And have had nothing but issues in My townhome from sloppy unprofessional maintenance. For what the cost of leasing is here the quality should be better. The company sends out a email reminding us as tenants to pick up after our dogs but there is not any trash areas around for us to place soiled bags in. The one trash can by the grilling area is overflowing and hasn’t been changed. I made many maintenance requests on work that was very poorly done. Plumbing out of the wall Plumbing rusted Plumbing missing valves Screws missing Poor quality Quick fixes to fix problems from prior tenants Prior Water damage The townhome was poorly cleaned I had left over underwear in the laundry are But what’s worse was smelling a smell and having myself and son start getting sick then me discovering i have preexisting mold growing under the bathroom flooring that we have been deposed to ....

Great Job;). I recently submitted a request to repair some things in our apartment, thanks to the current management and Steve who has been very kind and helpful to us, we were able to solve what we needed. thanks Steve you are a great person🤗

Makes Payments Easy. The app helps with just about everything unless you want speak to an individual as preference. Otherwise basic information, making payments, billing details, and maintenance are all right there.

Confusion. The app is not the best thing ever because the system will make you think it’s time to pay a bill and it’s really not or the opposite as if you haven’t paid your bill. It’s very important that you yourself keep up with everything you do and triple check that you are up to date on paying your rent and everything else that want you to pay.

Good app.. Up to date information always. Easy to manage documents- you are able to fill out and sign forms within app. You can request different services. Very convenient.

Good app. This is a good app to pay your rent (make sure you use a bank account to save on paying the convenience fee). I wish they were more upfront about that fee I would have saved a lot of money. I wish it was more user friendly and we had access to update our leasing documents as well as uploading from there any updates like renters insurance policy updates, pet addendums Etc, right from this app. Make it more multi purpose right now it’s just good for paying my rent.

Convenient and seamless. We have recently relocated and greatly appreciate access to documents like our lease at our fingertips— who knew libraries needed that much documentation to get a card!!!??? I missed having the support of the maintenance staff with a quick online submission. They are highly responsive and my stress levels are down.

Easy to use, clean design.. As the review says. Easy to use, with a simple yet clean design. If your balance is at 0, Any payment you make will say (-100 in “Account Balance”) if you make a one hundred dollar payment.

Fantastic. App is extremely convenient, it has everything you need to manage your household. It is also maintained very well; everything works well and works quickly. I love it!!

There make our life easy !. This apps shows exactly what you have to do with you payments every month , details , other charges is amazing , thank you for this good service.

Love it here. We love our apartment and the extras. This is a whole level up in quality of life for us. We have a lot of space and it is quiet even though we are surrounded by other families and neighbors. I wish we had gotten here years ago.

Paying up front. I want to be able to pay my rent upfront or in full and I can’t do that on your app. If I pay earlier than the 1st, it shows a negative balance. I have to wait till after the first to see what’s actually due…. It’s just annoying to have to think about it when I’m busy trying to run a business. in fact, this was one of the questions I asked upfront and they told me I could pay early.

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Efficient. It gets the job done and is Easy enough to use. It can be a little tricky locating the correct service features but with some exploration I usually find what I need without issue.

Very convenient and easy to use. Love being able to pay rent and submit work orders on the app. Access to documents can be glitchy, but the connection to the online resident portal is helpful. Definitely recommend.

Old expenses. I have expenses that were paid stuck under my payments section. It’s annoying because I have to scroll past them to get to the correct charges. Once fees are paid they disappear but these charges are stuck

Easy & fast. Easy and fast way to check & pay your bills, it could be much better and has a lot of a room to be super!!

Convenient. This App worked well until about 2 months ago (Aug 2024). It suddenly stopped remembering my email, even though the button was ON to “Save Email”. I tried several times, never worked. I emailed Corporate, I received a non-answer. I don’t mind entering my email every time, but if the says it remembers it, and it DOES NOT, something is wrong!!!

Very Convenient. This app makes it easy to pay your balance and request maintenance. I leave notes for maintenance to call ahead so I can crate my dog and they always give us advance warning.

Good living. I appreciate being able to come on to the app and gain knowledge and have access to sending messages for my request

It’s average. The app could have a few more tenant friendly options. If  pay is not accepted depending on bank attached to  pay; u mightest well disable  pay. If u don’t take partial payments. Give a option of a place where u can just send money to your account at .

Everything is awesome except for the login. When logging in, even if you use the “Remember me” button you still have to put in your email and password every time. Would love if we could enable Face ID to log in!

Well made application. Given I’ve live at many apartments , yet nun of which has an application like Morgan Properties. Unbelievably hands down the best application any tenet could use. It’s easy to navigate and the functions are easily understood.

Easy. This is way better then paying online which charges you 20 extra then the app charging 3.99

Maintenance report. The maintenance do a great job coming out in a timely manner when I put in a service request and they are also polite and wear protective gear especially during the Cov 19 outbreak and very friendly and respectful.

Quick and easy. This app makes it easy to pay my rent with a few quick clicks. It also gives me an easy way to see a breakdown of my payment.

Needs work. Either the system or the people running it is terrible because the amount due each month doesnt show up properly but says you pay. Then when you call to ask about it they give you no responce and say it was a mistake. So we either are going to backpay and itll kill us down the line or we just bite the bullet and pay twice and hopefully dont get charged again

Easy to use. Quick access to my rent and other information

Easy to use. This app makes my life super easy when it comes to paying rent and putting in maintenance requests. Haven’t had any issues with it at all.

Easy to use. This app makes paying rent and other bills very easy couple clicks and everything is done. Anything else you need to do is also easily accessed. Very helpful

Firstly. The first time I download this app, everything seemed to be okay. Then a problem happened after the rent was paid a few time. The system would not allow me to get into the account. Other then that situation that had me frustrated it brought me back to the office and the nice lady fixed the problem..

Disappointed. The apartment is spacious. However, the refrigerator was broken several times they didn’t replace it; and I pay my bill monthly even during the pandemic. My SUV was broken into and my mail box and nothing was done. The trash disposable was mostly over run with trash especially in the weekend. I will never live in any of these apartment from this property management.

Great. The app helps so much with keeping tabs on bills and maintenance requests. I haven’t had any issues or problems with it and I recommend downloading if your community is linked with MP

Few upgrades. Would like to be able to see what’s being paid in detail

Screen to dark. I have great difficulty reading the screen, I often miss checking boxes, because the check is too light. It becomes a guessing game. If my payment doesn’t go through, I become frustrated and wait for my daughters help. Please make it user friendly

Apartment Residency. After owning our own houses for more than 30 years, we’ve downsized to living in a low maintenance apartment complex. This app helps make paying rent, requesting maintenance, and accessing important documents online simple.

Easy!. Love that Morgan Properties makes it easy to use this app and pay rent without going through the struggles of other methods of payments! I highly recommend getting acclimated to this app!

Maintenance requests. We have been residents of The Links at Centerpointe for almost 9 years. We have always found the maintenance team to be responsive, efficient, knowledgeable and polite.

Need incentive for autopay. There’s typically a benefit for autopay. With a mortgage you do bi weekly payment to pay interest down faster … I mean even with my AT&T bill for autopay I save like $10. I could keep going… so until there’s that there’s nothing really special about this app. It’s just like any other bill payment app in my phone.

Easy. Great app. Easy to use. So Writes doesn’t update with balance due quickly but other than that makes everything so Simple

App is user friendly for sure!. Really easy to use with plenty options to choose from based upon your service request.

App does not work well with screen readers for visually impaired or blind. The drop-down selections for maintenance requests, constantly jump to close or do not work at all. Naturally the payment section, of the app, works most excellent.

Convince and ease of use. Love this app for its simplicity and information. Would have liked acces to detail billing . Maintenance requests are ease to make and other information is readily available

Easy to use - quick replies. I think it’s great to have this app available for renters be able to make requests and payments

Easy to use. App is easy to use! I like the fact it doesn’t charge to make my payments like another payment app I had at my old residence!!

it works well it works well!. This subs very useful to pay rental online and make maintenance request it's pretty easy and simple straightforward and they respond as soon as possible.

Easy fast and Simple. Love the app it’s very fast and easy use. Makes rent so much easier to pay and when if we have a small problem it’s a easy fix with the app.

Making paying rent life friendly. It’s an improvement in the rent paying task. Much better than the previous and easier to navigate through. Anything that makes the rent paying task easier is a plus. I like it. -t.

Convenient but not great. It’s nice having an app to pay the rent and request maintenance. I HATE having to log in every single time even when I turn on the “remember me” option. That’s very annoying. Also, the bill breakdown is not very thorough which I dislike. Aside from the convenience, the app is not great.

Nice App. Nice app that makes your life easier. You can pay your rent and set up auto pay. If you pay by credit card you will be charged a convenience free so be aware.

Helpful not Helpful. While it is always good to have something convenient to help ease stress of paying things. This service is limited on what you really see on your payment as you pay. It is still something else asking for a convenience fee but not an instant pay always shows things as pending payments.

Convenience fee is outrageous!. Convenience fee is outrageous. Money orders cost $3.99-$5.99 but now I’m not able to pay rent with a money order, I’m forced to pay through this app which charges me $25 per $1000 which is ridiculous. It would be different if I could choose to use my time to go get a money order or pay the convenience fee to pay through the app. Practically extortion.

Kingswood. I enjoy living at this property due to the staff and the privacy I wish at times. The maintenance crew has really stepped it up as far as addressing requests. Great location which I was able to afford and confident that I will continue to do so despite this situation a majority of us are experiencing with angst.

Easy, smooth and quick. App is customer friendly and transaction was quick. Love it

My opinion is!. Can you create a mailbox in the app for the important message and information that you sent us through email! Will be very useful, thank you!

Nice App. The app makes it easier to pay your rent at any time of the day. I have been using the app rather than the website to pay rent.

Excellent options... Great way to pay rent, submit maintenance tickets, all in one place.. ways to break up the payment across multiple accounts.. very nice feature..

Maintenance. Maintenance staff responds in about about 7-10 days. They do not leave notice that they were in your apartment which I think is unprofessional. Sometimes they go in areas that are not designated for the maintenance request. However, they do fix the problem 80% of the time.

Quick and easy. Highly recommend

Pointless.. I never know what it going on because it is not on this app. I would like to be able to check this app for all the information that you send out in emails. It would be so much easier. Events and news about what is going on should be in this app. Thank you.

Very efficient!. I’m a fairly new resident at the gates of deer grove apartment homes. This app is very efficient and user friendly. It would be nice if the system had a payment plan option similarly to what Flex provides. Kudos to Morgan Properties for such a cool app!

Works well and it’s convenient. Time and again I’m impressed with how easy this app is to use which allows me to get the information I need or make payments easily. Very nice.

Understanding the bill better. Wish it was easier to find the charges for your bill. Like it would be nice when you clicked the bill that a summery of it would show up for all that you’re paying for