Ecobee SmartBuildings App Reviews

Not working on iPhone 11. App will not load on iPhone 11 Pro Max.

Shameful lack of support. This App — along with Ecobee Smart Buildings in general — has virtually non-existent tech support, which is shocking because their residential free support is outstanding but their paid subscription based Smart Buildings doesn’t even allow you to directly reach SB support. Instead you have to go through residential then they forward your request to SB and then you wait and hope anyone ever gets back to you. If they even ever do, even when you report issues and bugs with the platform and apps, which they are very reluctant to ever admit, they never fix them. —— Update: I wrote that review almost two years ago. Never published it because why bother. Checked the app again to see if they’d finally updated it to fix that you can’t pair sensors, you have to disconnect from this app and install the residential app, pair the sensor, disconnect from residential app and then come back to this app. Again— this is a paid subscription business product. Have they updated the app and fixed that and many other bugs? TWO YEARS LATER, NO.

Not recommended. How good is an app that doesn’t work and you can’t get qualified help from support to fix it? After multiple emails and calls, I had it with ecobee smartbuildings. Don’t waste your time on it.

Overpromise and underdeliver. Unfortunately the entire Smartbuiding app and web portal fail to deliver on the basic promise of group scheduling of multiple thermostats. First, the mobile app lacks any scheduling or device setting features at all. It’s almost useless. The portal, which is designed to do the heavy lifting and which touts group scheduling as it’s main feature, does not allow you to set schedules across multiple thermostats by group, unless you limit your comfort settings to the default “Home, Away or Sleep.” These setting do not make sense for a commercial building, nor are they adequate for a Commerical location. Forgot trying to setup an “Occupied, holiday or unoccupied” comfort setting, because you cannot copy any of it over to your other thermostats. Sadly, ecobee’s Smartbuilding platform fails to deliver on the most basics promises.

The consumer app is terrible. I was forced to switch from the ecobee app to the SmartBuildings app. And I loss so much control of this stat. Hopefully, they will correct this quickly. Or I will have to buy something else. This app does nor allow me to control most of what they said it would do.

Too complicated. This app is too complicated.

Zero stars. App hasn’t worked in months. Back when it did work, it was horrible. You can do so much more with the regular ecobee app. Since SmartBuildings is a paid service, I would expect better functionality and reliability. FAIL.

App Does not work. App does not work with the iOS 13

Works Great. App works as advertised. I’ve had no issues using it on OS 13.1

Not Very Useful. The SmartBuildings app has very limited control over devices. If you're looking for a mobile app to control multiple thermostats at the same time, this is not the answer. This app is not even as functional as the standard Ecobee app and adds none of the SmartBuildings features. Phone support is non-existant.

Hasn’t been updated in years, doesn’t work. This app won’t even log in anymore because it’s years out of date

Not sure why other reviewers are so bad.. Great service for me. And support from my local installer was also helpful. I was Abel to eliminate thousands of dollars to pull wires for traditional out of date thermostats. Now it’s simple zoned and controlled. App works great on my Mac and windows. The phone app is ok. For best results use a computer or laptop. Then the phone app is for basic notification. Computer app is far more detailed

The app is bare bones. So we have used the app for a month now. It’s bare bones. It doesn’t do half of what the ER app does. It needs a serious upgrade the consumer app has more functionality. Tech support is slow to respond, love the concept but the whole thing needs work.

Easy to use but lacking. The app seems to be fast and works fine but lacking features. Would like to see it on par with the website features. Edit push multiple thermostates, edit more settings like energy settings, comfort settings, temp range, alert settings, passcode settings. Ability to see the reports!

Doesn’t work. It doesn’t list my company thermostats on the app. I’m able to view them from the web portal so they exist. Just seems to be with the app. I’ve reinstalled several times but no change. You can access the web portal via Safari. I would just recommend doing that instead of installing this app.

Works great. Not sure about the other reviews. Works great on my iPhone 11 Pro Max running iOS 13.2.2. 🤷‍♂️

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