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Pedrovious - Pedrovious
I give this four stars because it work well but when it doesn’t it can be frustrating. I have an iPhone 6S plus and can have issues with the app. It periodically will shut down when I go to punch the clock it just goes back to my phone screen. Lately it kept asking me to re-do password and sometimes I user ID. And even asked me to redo my thumbprint three times in one week. Sometimes I shut my phone off and back on and it works or call actually delete the app and then reinstall it. That often works too.
It tends to go through spurts like this and then works for weeks. All in all I really like the app! Having the availability to punch in before I get to my computer is great. I often can get sidetracked with people asking you questions before even sit down and easily forget to punch in. I would easily recommend anyone to try it.
csoule14 - UPDATE: Still slow, only works half the time
Updated review: it’s still isn’t great. I still get an error message every time I log in and I don’t even know what’s it’s for. My app is up to date. And now it does this thing where it randomly decides to forget my fingerprint which is also SUPER ANNOYING. The app freezes all the time. I’m lucky if I can log on without it freezing the first time. it baffles me that the ratings are so high on here, because this app gives me nothing but a hard time.
Original review: This app is honestly just terrible. Each time I log in I receive an error message. Don’t know why or what for but it still lets me into the app. I get into the app, it takes forever for the clock in button to show up. That is if it even shows up. Half the time a different error message comes up so I can’t even clock in. No time shows up, no buttons, just a red error message. It’s infuriating when I’m just quickly trying to start my day! So later on I always have to log onto the webpage and adjust my time card because the app couldn’t just DO THE JOB ITS SUPPOSED TO DO. I’d much rather just log on using my computer each day but by the time I start my computer up, and the page loads up I waste 10 minutes of my time anyways. The webpage is slow and the app is even worse.
Authentification issues - Support is very unresponsive
Ive been using ADP for about a year now. There’s been an issue twice where I can’t see my paystub for months. I’ve tried using the online support through the website and the chat bot doesn’t respond. I called the hotline and had my time wasted multiple times. I never was able to speak to a representative and they just said speak to my employer. When I spoke to my employer she took it up with ADP and they sent her a link to set up a profile when I already had one started. I feel stuck between a rock and a hard place and ADP would rather not lift a finger to try to help those who rely on their service for their own proof of income when there’s an issue with their systems.
Update: The email that you gave me to address my issue did the same thing that your hotline and online support for your website did. Nothing but say “your HR/payroll has to contact ADP in order to fix the issue. (Which they have. I was in the office looking at the screen and listening to the phone call) I find it deeply disturbing that a company with such great responsibility over people’s livelihoods would take such nonchalant action with addressing these kinds of issues. Me and my employer have been more than patient with your company for over a year and still nothing
kita111979 - Irritating
ADP is a wonder concept, however if there is always a problem with it then it’s not good. There has to be a way to update this app or make a better version of it. ADP is a heavily used app by many many employers. The problem is that’s is always something wrong with it. And at first I thought maybe it’s just that some people don’t know how to use or navigate the app. No, that’s not the problem. The app is the problem because it’s always slow, or something is wrong where you can’t get into something and do what you need to do. For myself as a store manger this app is really important to me!! When my employees can’t clock in or forget to clock in or out the fact that they can text me and I have the ability to fix their time no matter where I am is awesome. The fact that Sunday is usually my only day off and I don’t have to leave my home and drive to my store to submit payroll that’s a life saver. But when I can’t get into my peoples time or I have to remember to keep logging in and checking to see if I can send payroll that’s not helpful. It’s happening more and more and it happens to everyone. There must be a solution to this problem. Thank you so much for your time and interest.
NOT Charlie Sheen - Useful, but not clearly designed
When I first got this app, I thought it was useful. I still do. However, about a week later I got a second job (like a lot of people these days). My second job also uses ADP. I had to create a second login for my second job. I think that this app would be most useful if it allowed you to merge multiple accounts to keep track of all of your work schedules- it currently doesn’t allow you to do so. HOWEVER- it DOES merge your pay statements, but DOES NOT label them. So, on my login for Job A, I can see my schedule for Job A, my benefits, PTO, notifications and whatnot for Job A, but the Pay Statements shows pay for Job A and Job B, but it makes no distinction between payments from Job A and Job B, which is very irritating.
Also, minor point, but it would be nice to see more than today’s schedule on the dashboard, maybe a “your next shift” would be more useful (especially if you usually work early mornings), or a “next three days” view.
TLDR; Useful enough to use regularly, but just not useful enough to be very irritating and annoying.
MrFactotum - Problem With App and Help Is Inaccessible
When I first downloaded this app it seemed to work fine. Now, after several days use information that I enter in the app needs to be corrected/resubmitted through the online web site portal. What's more, when trying to contact email support for assistance I am required to select the category of my app problem from a drop down menu however the problem that I am experiencing doesn't seem to fit into any of the categories ergo I am not able to contact app support via email. What's more, I am told that others I work with are also experiencing problems with the app. Fortunately, my company will shortly provide me with an alternative to the iPhone app and the from home computer login but it is disappointing and frustrating, nonetheless, to think that the information put into the app is safely recorded only to find out that such is not the case some time later. What is infinitely more frustrating is not being able to find a way to contact app support via email regarding my problem without having to submit bogus information to get past the ADP app submission form. I will delete the app and use the online portal instead.
Haldricsfury - App is absolutely garbage
This app worked properly for the first week, and I’ve fought with it every day for the next 2 years. I’m fed up and wanted to go out of my way to put a review here now because I’m just so done with it.
-app crashes, freezes daily
-ALWAYS, always, always forgets that I enabled the “log in with a look” feature. And when I say always, I mean every single time I open app. I can enable the feature, then it will accept my info and log me on, I do what I need to do, then log off. I then come back an hour later for some other task, and it will have the nerve to ask me to enable the feature again, and ask for a password to enable. As if i didn’t just do this earlier that day. I’ll set it up and then repeat. Finally o decide to just forget the face feature and just log on normally, but wait, the app now constantly asks if I want to enable the face feature every time I reopen the app. Essentially adding an extra step any time i want to just use the app! This is so frustrating and hope somehow developers magically know what they’re doing because this is the worst piece of application ever invented! I’d give it negative stars if i could
gpabluearms - The most unreliable time management app I have ever used
This app doesn’t function correctly when on the mobile network. This app doesn’t work when connected to strong WiFi. It’s about a 50/50 chance that it will log your punches, sometimes it won’t log the punch even though it says it was successful. I have had to try and recall time cards from a week before, undoubtedly losing some of the time I should have had. So now every punch I make in the app I have to also write down in a notebook.... seems a little ridiculous, why not just use an old fashioned time stamp machine at this point, if I have to write everything down anyways then what’s the advantage of the app? It does have nice features like being able to see all your pay history and stuff like that. Basically it has potential, but the major bugs prevent it from being anything other then an annoyance and a hindrance for myself and the payroll mngr who has to talk around an correct all the messed up times. Productivity stops, efficiency stops, the whole operation jams up on some level. If the app ever gets fixed I’ll delete this or write a positive review.
raenesha12 - Not working
It depends on your phone network now I have a iPhone so you would think on a 1,000 phone I should have no problem but this is how we clock in for work and the first week went well but the last pass 2 days I haven’t had good luck on this mobile app in the building I work in when I get ready to clock in and it’s a problem on Tuesday my phone screen locked up so I had to clock in on a time card I’m glad we didn’t do away with them all together otherwise how would we get paid for the hours we worked. Then on Wednesday it said I was putting the wrong password when I know it was the right one I had to rest my password so this app is more trouble than helpful to me and if I didn’t have to use it I wouldn’t use it.
WaadFoGaad - Outdated, glitchy, badly designed.
Pro: punch in and out without messing with a time clock, allowing social distancing.
Most features are useful, though badly laid out.
Being able to see your hours and pay as you go through a week is great.
Cons: punch button and transfer button are so close you may hit one accidentally, adding to this, a slow internet or service connection causes the time to populate slowly, making the buttons jog down when you’re trying to transfer, causing you to hit punch. It’s badly laid out, and would make a lot more sense if the buttons were side by side, so as not to cause misalignment if the clock populates slowly.
Requiring full password every time you’re logging in on your phone. Unnecessary, and time consuming in a fast paced environment. Please update to a 4-6 number pin system, if it’s good enough for credit collection and banking apps, it’s secure enough for a work time recording app. Streamlining a user process should be priority 1 in building an app.
No ability to note incorrect punches or transfer updates to be found. If it’s possible, there’s no easy way to find it. Please either add this ability, or add a tutorial page on how to use it if the feature already exists.
Having an employee editable transfer and punch system would be highly recommended, not every punch and transfer is necessary, and even just a simple flagging system for incorrect punches and transfers would be useful.
Ohbiyismtthisfun - You’re made to use it, but you won’t like it
I have the app One Star because it never works properly. I work for a Duke n Duchess and in my area the Duke n Duchess stores, Dollar General and Family Dollar all use ADP.
I can never clock in, the option never even appears for me and my Manager has to put me in manually. The app constantly keeps changing my bank account information, and never saves my information when I manually repudiate it, always giving me “there’s been an error, please try again later”, it lags so slowly to log in, change screens, or even to log out.
When you ask it to find a bank so you can get money off of your card it tells you the banks are surcharge free, except that’s a lie and you’ll miss $3 per transaction
Support is never an option as the only support they have is a bunch of FAQs and even when you have your Manager email them or call them they still refuse to answer promptly
This entire business is unethical, and unprofessional and anyone that hires you that uses the Aline card and ADP you’re better off quitting and finding a better job anyways
StarsOvation - Worked great until I got locked out
EDIT: it took way longer than it should have to get back into my account, but discovered that the phone number on record was incorrect preventing me from getting texts. It would be nice to have a way to confirm your information to prevent these issues without having to go through HR, a call with the help center, and months of being unable to figure out the issue.
I loved being able to check my info quickly using face recognition. Somehow, though, I got logged out and when trying to get back in, my account got locked. I tried the “reset password” option but I never get the text and don’t have access to the email on file. ADP suggests I contact my HR manager, but that still doesn’t work. We even changed the email on record, and it still only gives me the option for my old email. So now, I have nothing. Very frustrating.
yourchildmo - Lots of bugs, obviously not a priority to ADP
This app forgets that you enable login with a look every single time you login. It asks, “Hey, would like to enable logging in with your face?” And you go “Hey, that’s great! Works with the cool features on my phone!”. You do what you do, then later that day when you go to clock out, and you’re like “oh yeah, I can just look at it to login!” NOPE LOGIN AGAIN PEASANT. WOULD YOU LIKE TO ENABLE LOGGING IN WITH A LOOK? “Erm... I thought I did but maybe it didn’t take or something...” HAHA NOPE I WILL NEVER ACCEPT YOUR DUMB FACE TO LOGIN BUT KEEP PROMPTING YOU EVERY SINGLE TIME.
For real, there’s a bug that literally never remembers your Face ID, but always prompts you, it’s very annoying. That and there’s another bug that will error out when you try to load the clock sometimes. But seriously, every update I get hopeful that the feature actually works, and every time I’m a little more deflated. At this point they should just remove the Face ID altogether, it’s obviously not working for more than just one or two people. It seems like the ADP devs might have a very limited amount of devices to test on.
AshNicoleJ - Horrible
This is probably my most used app on my phone but is the worst. Constant log in errors, internal app errors, errors viewing or adjusting my time or other employees, etc. Just all around a non user friendly app. It’s been years with no improvements. My face ID feature constantly gets disabled on its own. Another issue- It’s like pulling teeth just to enter in my time. I have to put in the clock in section, clock out, GO BACK TO THE FIRST SCREEN (takes long to even update time you’ve just entered and go back), clock out and clock back in. Why isn’t there an option to enter it all in at once?
After 4 years of use with little to no improvement I’m really frustrated with this app. The bad thing is I have no choice but to use it on my phone because I am a manager which requires me to manage my employees’ times outside of working hours.
One would think think number of negative complaints against this app should be alarming to this company. They should have worked on major improvements and changes on this app all around by now!
FrustratedADPUser - Never works.
I don’t enjoy emailing my boss every single week when I review my time card because this app decides to “record” my punch but then actually doesn’t. My hours are ALWAYS off because of this app and sometimes the app will randomly clock me in or out when I’m not even using the app. I end up with long explanations to my boss every week as to why my time card is a mess. And that’s just when the app actually lets me use it. If I had a dólar for every time this app crashes or just decides to not load I wouldn’t need a job to clock into at all. Unfortunately at my job we are required to use the app more than just clocking in online so I’m stuck hoping these people will one day fix this app. And it’s not just a problem for me, my boss is always reassuring me that she gets several emails from several employees every week just with time card problems to fix because of this app. If this app actually worked I would love the convenience of it, but it’s hard to like it when it never works.
kylepohsib - Very buggy
This app crashes a lot on iPhone I am constantly having to re log in due to the app randomly crashing and every day when I try to enter my password the first attempt when clicking in the password box will kick me out of the text box and I have to click it again. I am a field service tech and this is not something I want to deal with every day while driving. Also this morning I wanted to request a sick day but I entered the day in wrong because for some reason the app defaults the date to the next day so if I requested it on Friday it will default the date to request it on Saturday and I went and erased the request after I realized that happened and then I get a security message that they are logging me out for my protection and I was not able to log back in and correct this idk if this is a timed lockout but super frustrating when you can’t correct a mistake before the manager possibly approves it incorrectly bottom line I absolutely hate this app it needs to much work.
naw t available - Useful but unstable
When it works, it is a helpful source of basic information. It’s so unstable it’s more often a source of irritation.
More detail: mobile app on an iPhone 6+ with iOS 12.4.5. Program opens, but a fairly long time to get to logon screen. 100% success rate. Logging on with thumbprint or with password makes no difference. Logging on with cell or wifi-assisted cell makes no difference. Day or night makes no difference. Location change does not help.
Long dwell time to load first page (over two minutes. Often longer). 80% success. Select second page (detail of current pay period). Long dwell again. 20% success. Select any of the detail pulldown menus (taxes breakdown or retirement, etc). Less than 1% success. Occasionally screen actually loads before booting itself off. Another 2% of the time.
Failure signature is the same no matter where I am in the app. Screen goes black, app kicks itself off the main screen and returns to the logon screen. Does not close the app. Re-log-on required. Sequence repeats.
Only time it completely worked recently was when I was able to access the “submit feedback” button within the app as one of the second pages loaded. Then it allowed me to access various pages at will for 20+ minutes before failure.
I’ve used the ADP Mobile app before without trouble. Last time I used the app (3 months ago), it worked without incident.
KDowty - Can’t log in/UPDATE
I have had this issue solved already, Thank you for your response though. APP has and is working.
I have been having problems signing into my ADP mobile app for the past 2 weeks and still today, nothing. I put my information in and then it takes me to the screen where it usually shows the pay period, but all I get is a circle rotating and if I let that circle keep going around and around it eventually times out. I now have 2 alert messages in my ADP app and I can’t even open them. I have erased this app turned my phone off/turned back on and downloaded the app again and still nothing. Please correct this problem as I need to get my information and pay. Help Help Help!!!
Justin America - Terrible
There was a time, not long ago, when a employees would be able to see what was in their pay check. Then the employees company decided to switch to the ADP mobile app. Woah is me cried the employees, woah is me cried the single mother, woah is me cried the HR lady as was flooded with emails and phone calls. Nobody could see what the percentage in pie graph form of how much the federal government was stealing from them. Around that time a most glorious of man freed three Americans from the evil grasps of North Korea, but I digress. The ADP app with its lack of seeing ones pay check caused the employees to bounce checks, it caused the single mother to miss feeding her already malnourished child, due to the high price of goods and services caused by over regulation and taxation, it caused the HR lady to quit her job and not knowing who to discipline the company allowed improper behavior run rampant. Sexual harassment lawsuits became the norm as the men had no control over their libido and the company went bankrupt settling the cases out of court. All because the ADP didn’t do it’s one job.
EdsonSLop - Works Great, but...
The app runs smoothly and don’t have any issues with it when I’m logged on. However, every day I have to Enable “Unlock with Face Recognition” and input my password. Sometimes it happens after I have closed the app. Not sure if closing the app clears the cache, but this doesn’t happen to the other applications I use that allow me to enable Unlocking with Face Recognition. Please, if possible, please fix. If this is not possible let me know so I can change my review since it is out of your control. Thank you!
With the new update, the developers may have fixed the issue reported. Hopefully that did the trick and I don’t run into the same issue.
bumblebree0514 - Mostly useful but can be pretty annoying
My job switched to using ADP as its agency for payroll. I was never impressed, but I do acknowledge its usefulness. Everything that I used to have to access separately (paystubs, tax forms, benefit info,etc) is now mainstreamed on ADP. That’s the great part. The not so great parts? Having to frequently log in and switch on Face ID within days (sometimes within the same day) of each time I log in to record my hours. And in general the app is a bit slow. (just like the website, which for the record I also hate using because it keeps telling me I’m logged in somewhere else when I’m not and no one feels like deleting cookies or whatever every time I need to access the site so here I am with the app. I’m thinking the developers just need to take more time with this stuff, honestly) 3 stars until ADP steps their game up.
dimhof1978 - Slow to load, connectivity problems
This would be a great app if it didn’t take so loooooong to loooooaaaaad. Some days it’s fine, but more often then not, it takes several minutes to load the dash board- That is, if you can even log on. So many times I’ve tried to log into this app to punch in for my job or take a lunch break, and there is a “cannot connect to the server” error that pops up. And when it does connect, it takes sometimes like 5 minutes just for it to log in. I literally have to plan on trying to log in at 12:00pm when I start work at 12:15pm just so that I can punch in on time. Same thing for Lunches. Take lunch at 5:00pm- start tying to log in at 4:50pm otherwise, you’re late. Other than that, it’s great. I like all the features, being able to see my past paychecks, and punches to check accuracy. So, I they’d work on the load time and the server connection issues this would be a great app with no complaints.
murdur1 - Convenient, but just barely
It’s a nice app, but it definitely has issues on my iPhone 6. While it’s convenient to have so much of my work information accessible from my phone, it’s terribly slow, and sometimes pages or menus don’t load at all. It was ok when I downloaded it a couple years ago, but it’s been this way for as long as I can remember now; months and months. On top of that, it’s very rare that a time-off request made in the app will actually make it to my supervisor, so I have to do that from a desktop to be sure.
Besides that, it’s got basically everything the desktop site offers in your pocket; everything I regularly use, at least. You’ve just got to have the time to wait on it.
All in all, this works incomparably better than their awful mobile website does on iPhone Safari.
Jason Keith Johns II - My review
This is a great app and all, but like every great app it isn’t the best. One of the biggest issues with APD Is that sometimes it does not contact you in anyway let you know that you get paid, then there sometimes toward does contact you letting you know that you got paid. My dad also had this problem when his place of work used ADP. Another issue that I have with it is you cannot request time off with the app. There also pros to the app. One of many being that you can check your schedule on the app, and get some contact information about fellow employees That is allowed by the company. Another being you don’t have to go to a computer to check your schedule, but then again you have to go to a computer To request time off. That is why I gave a three out of five star for this app.
xenonsky - Only to torture employees
This app is horrible. The only reason companies would chose this app is because it is free with ADP payroll services, which explains why it is so cumbersome and user unfriendly. The app does not fit well on the iPhone. It has no memory, so you are constantly scrolling to get back to where you were. It has no auto fill options or paste options. The only reason a company would actually choose to pay for this app would be to torture their employees to get their pay. I would give it a zero if possible. Then ADP will claim that certain features are only available if your company makes them available. That excuse may explain not having prepopulation options or pasting options but does nothing to fix the cumbersome nature of the app or the fact that it is not iPhone friendly. The only thing worse than this app is there web browser app, it is beyond cumbersome and I would rate it as user hateful.
Kenzielizabeth - Fingerprint forgetting is SO annoying
I use this for work to clock in and out. It’s fine when it works, but about once a month, it forgets my fingerprint and I have to login with my password, which has long since been forgotten by that point. This means I have to go through the process of resetting my password and fingerprint. If it happens when I’m supposed to be starting my shift, I end up just taking a screenshot of my phone instead to submit to my employer so I can move on and reset everything when I get home.
The last straw for me was this Friday. I was able to punch in for a shift at the start, then when I was leaving and trying to punch out a few hours later, it happened AGAIN. My “fingerprint needed my password to be set up”. UM I ALREADY SET IT UP LIKE 6 TIMES.
Just way more trouble than it’s worth. I would absolutely use a different app if I had the option.
jksclusoie - Bad service
I have an IPhone 6 and I can't afford a newer one at the moment. I had a hard time understanding why ADP doesn't fix their app bugs anymore. They should update the up for bugs as usually but my iPhone acts like it's hacked when I try to log into my adp app. It blanks the screen and throws me out of adp, and often times it's just citing me right when I'm about to clock in or out from lunch. It is a horrible app, I'm sort but it has mast up my daily clock ins and outs to the point of where my employer keeps reminding me to properly get to work on time or clock out ...
If I could use a alternate option for my job I would immediately do it.
Sorry ADP, but you're a long way from professional. Even Chinese apps that often steal people's data are the least technologically doing a better job than ADP with all do respect.
Thanks at least for giving me the option to express my opinion regarding your unprofessional service.
Zat55 - Adp app
When is not wanting to open at all I don’t know why I can sit here for 30 minutes to an hour and it still loading it will not let me in and I need in so I can get my tax W-2 forms out so that I can do my tax return I cannot do that if it keeps loading and loading and loading it doesn’t open where I can go to login and put in my password it is circles the little thing of loading for hours and hours and doesn’t even let me in because it one day I want to do go and go and go for three hours and it still was loading it never loaded I just think that it needs to be updated or something and it doesn’t seem to want to update on my iPhone 8
naaaaaaah - App is super buggy and has problems at worst times
I regularly have issues logging in, punching in on the app, randomly making me log in with my password when I have it set for fingerprint security. Consistently tells me there’s a server error on the app when I try to punch in or out, but then shows me punching multiple times in one minute when I look at the browser interface. Also, problems mid-day? That’s when we all need it the most, and the app is down?? Come on already. Clocking in and out is supposed to be easy, not a ten minute headache every time I try it. Please, make this app less buggy.
Also, it doesn’t even show my time card in any viable way whenever I try to check it. People who have to use this don’t need something fancy. All we need is to clock in and out, and it can’t even do that right. This happens several times a month - come on! Get it together already.
BaileyOnABudget - On a budget, Financial planning, & ADP is perfect!
The ADP app has been perfect for me keeping up with my budget. It’s easy to access. I’m only clicks away from anything I need to see. I’m able to see my balance, my tax forms, and my pay stubs. I check my balance frequently to make sure I’m not over spending and this app even offers you a chart that’s shows you what you spend your money on. It’s a great app and perfect for people who want easy access to their account. A second plus is it’s easy to transfer funds and they call you when they are unsure of what’s being spent to make sure it’s you, spending your own money$$!! I would recommend this App to everyone.
JonColon - Way to much extra stress
It seems without a fail that this app almost waits for my busy Mondays -Friday’s to irritate me to the the extreme . On countless occasions when the time comes to Log in it forgets my ID and My password . Now I have to go threw notes to find what I had it as in order to login but on top of just arriving with literally mins to spare . But in the occasion that I log in and everything looks good .... the app closes out and forgets to ID and password again. So with mins to spare you become even more late. And trying to tell your supervisor to change the time because you had issues logging in and at this point he questions and tell me I need to log on to my work computer which is a 10 min walk and even then I still have issues with the desktop version. I just really hope that ADP cares enough to resolve these issues for the employees who HAVE to use there app.
Cessna210Tim - Performs flawlessly (for what it is configured to do)
The app works well, logs in well, and TouchID works great. The ability to see checks, approve time cards, and request time off on the go is a wonderful benefit.
What is crazy is I’m reading other reviews that are 1 star where people are complaining about service or performance issues THAT HAVE NOTHING TO DO WITH THIS APP!
Have to change your password often? Blame your employer (and their security policies). Have a problem with how much you were paid? Blame your employer (and call the payroll manager at your employer, not ADP). Frustrated with location services preventing your punch in? Blame your employer (for an overly restrictive geofence) and your phone’s GPS positioning information (maybe because you’re indoors?). Don’t see your time information on the time sheet anymore? Blame your employer and how they decided to restrict that information in your app now.
Seriously, leaving reviews that vent rather than checking with your employer to see how they have ADP configured for their use shows more about the reviewer than the app.
baileekingking12 - Why won’t it let me log in??
I use this app to track my hours, but lately it’s not letting me log in. I have an iPhone 10 so it’s Face ID and it doesn’t work? It’ll say that I exceeded the amount of times trying to log in when it’d be the first time I’ve tried. I even tried typing my password in and it still says it’s wrong? I have my password saved in my phone so I know it’s not wrong. I even tried to change my password and it will work after that but once I try and go back in to do the Face ID it won’t let me. It’s starting to really annoy me because this is the only way I know what my hours are!!! Please fix this!!!!
Jeff92k7 - Constantly forgets my login info and tells me my password is wrong
Wish I could give it 0 stars. Every time I open the app, it tells me my password is wrong even though the last time I logged in, it worked fine and I set up Touch ID so I wouldn’t have to type out the password again. So I go through the mess of changing my password, just to get in the app; but the next time I open the app, guess what? It tells me my password is wrong again. I can literally write down my new password when I change it, but when I try to log in the next day, the app tells me the password is wrong and I have no choice but to go through the forgot password mess all over again.
Accessing the site on my PC works fine every time, so clearly there is some issue with the security on the app that doesn’t sync up well with their back end to know that the password IS VALID.
tachibaby - Trouble Changing Accounts
I first downloaded this app for a job I started in the summer of 2019, and it worked wonderfully. However that was only a summer job, and this fall when I started a different job I had to start a new account. The online system allowed me to create a new acc but it refuses to let me sign into it.
I tried to fix this both on a computer and this app, but neither helped me clear up this issue. Furthermore there is no way to contact technical support. No email, no phone number, nothing. So I have resorted to making a compliment here and hoping someone will reply and make contact with me.
It’s ridiculous that I have to seek help on a public form like this to receive standard technical support. It’s also extremely frustrating to be able to create a new account and yet not be able to verify my email, or login using said new account that was approved.
hnbanana - minor annoyances could be fixed very easily.
My job requires we use ADP to clock in and out multiple times a day, so I use this quite a lot. at least twice a week it completely forgets my log in information and I have to input it again, which often means I have to pull over and type it out, so that gets old quick. also, without fail when I click the Log In button the screen shifts and instead I click "forgot password" and have to back out of that screen before continuing. a little thing, but it is literally every. single. time. I also think the app would benefit from being able to clock back in and have it logged without having to wait 3+ minutes. I just wanted to put these issues out there so the developers are aware and hopefully fix this issues.
Rav'Er Lov'Er - ADP still filled with buGS
The first 2 weeks was understandably to be a little buggy (glitches) but it has been live for almost 2 months now and it still has annoying glitches. A good example of this is turning on “paperless” statement since company implemented this ADP and I’m still receiving my paper statements. Called our payroll Dept several times about this issue but they either don’t want to return calls or hiding from people complaining about issues (mostly voicemail even during business hours). So they too add to the frustrations of people seeking answers. Obviously something has to give. I believe change is good if it’s for the better but this....is a shameful excuse for the worst!!!
Rocko31 - Message to employers. Don’t use this app
This system is confusing, very difficult (if not impossible)to request time off. It is the most user UNfriendly system I can imagine. Unfortunately we are stuck with it. I try to just get my supervisor to schedule my time off instead is using the app myself because most of the time it doesn’t work. Your employees will waste many minutes at their workstations trying to get this app to work so they can request time off only to end up wasting more of their time and their supervisors time later just to get it to work.
This app NEEDS a lot of upgrades to function reasonably well. Try starting with building in customization for companies so they don’t all have to “fit into” the ADP app mold.
Using this app at my company has only made things more difficult which I think is the opposite of its purpose. Maybe I’m wrong?
Larry Fickle - These reviews have to be fake.
This website— No. This company in general is mediocre at best. The app RARELY works. When it’s not crashing or freezing, there are often entire sections of the app that will basically tell you “This isn’t working right now, come back later”. But as a banking app that holds information on peoples finances, that’s kind of unacceptable right?? For example, the Aline Card section of this app actually works maybe 50% of the time?? Any other time I simply want to know my card balance I have to call their customer service (and from years of experience let me tell you trying to get Adp to help you with things THEY mess up is like pulling teeth). This company and this app should not exist at all. If it weren’t for the fact that my mediocre employer does payroll through them I would be as far as humanly possible from ADP Mobile, ADP Payroll, ADP iPay, ALL OF IT. It’s TRASH.
G1987JFINT - ADP
ADP has lots of issues they need to resolve with the app. Its almost 2019 and they need to make it more user friendly for the employees who depend on it for work. I have had many of times where the app won’t let you clock in or out, and it has issues with people who work night shift, such as when the clock runs it throws a flag and as if my hourly shift is over so when I clock out at 7am it thinks I’m clocking in and my management has to constantly fix my time issues. Just a poor design platform from the creators of the app. It’s 2018 almost 2019 and everything is advancing every day so ADP needs to get with the times and make the app more reliable and more user friendly. This is how some people depend on getting paid. If I could give the software “0” stars I would, a middle school student could design better software and a better user friendly app.
JustGotPaidToday - Review
I really like the app and particularly appreciate it on pay days when it sends notices and when I engage in tax planning or reporting during the year.
The only reasons that I gave it 4 stars instead of 5: (a) if you work for multiple employers during a year who use ADP, that activity all appears on a single site rather than on separate employer sites—- and I’m not 100% confident that they are each blocked from seeing my other ADP earnings data; and (b) I miss being able to use the salaried payroll calculator available on other ADP sites, which is particularly helpful for planning if you work for different employers in different jurisdictions.
CowCuddlerlovesCows - TERRIBLE
I only gave it a high rating to get this comment attention. For an entire couple of months I’ve been trying to get this app to send my money to my bank account- direct deposit (mind you I’ve but my bank info in 4 times now and clicked save) it keeps deleting my bank account information off this app and continues to put my money on that stupid wisely card that I DO NOT want to use. Every new paycheck I’ve gotten on this app it’s deleted my bank info and put the wisely card information back in its spot and I’m sick and tired of it. Please for the love of god fix this load of crap.
beli918 - Only as great as your company allows
My company recently did away with all physical direct deposit pay stubs, forcing us to integrate the ADP app and website into our operations. With this app, I am able to view my paid time off as it accrues, check my time card as the pay period progresses, and my company is even considering using it as a platform to post our schedules. All in all, it’s a great tool!
That being said, it all depends on what your company allows on the app. Which I think is a good thing, as it means I am not shifting through needless features. I luckily work for a great company that knows the needs of their employees, so I do feel for those who have had a difficult time using this app.
Cheftell22 - Total failure
ADP may be the worlds largest payroll company but their technology is from 1958. The desktop application is a convoluted combination of a desktop and pop-out frames that often cause technical issues with corporate hardware. The mobile app is failure of the first order. Location services barely functions keeping you from making a punch sometimes at all. When it does work it’s slow as molasses. It takes me more time during the week to manage my punch set than to do my actual job. In addition, it gives you errors if you don’t get to take lunch or aren’t able to take lunch at whatever time it seems appropriate. It’s like the coders never worked at all before and certainly not in retail. Save your money and just hit your writing hand with a hammer as hard as you can. It will be more pleasant than managing employees using this product.
wrenchergirl - Pretty much useless...
This app ALWAYS crashes. The password sometimes works on the app, but my same password doesn’t work on the website... we’ll have one day where it’s down for everyone and the next it only works for some people... the one touch sign-in intermittently deactivates itself... when in the building, at my work area, it says I’m too far from my desired location.. no amount of updates, turning on the WiFi, turning off the WiFi, going outside, being at my workstation etc makes this app consistently work... but hey it’s what my company uses. (Management is forever having to waste time fixing everyone’s punches) And why are there so many steps to make a punch? Log in: clock out? (Press button) confirm punch action? (Press okay)punch confirmed (press ok again to exit) if you’re a company contemplating using this app... don’t. It’s the absolute worst.
don't use this app at all - Very very bad app...don’t download it...
You and your team really need to think about this app...this app won’t work at all for me...I don’t know how people gave you more then 4*, your app not even deserve 1*, every time i login it always give error stating there is problem we apologize please try login after sometime...if you login after sometimes it give same error again...I downloaded this app 6 months ago and I could not use this for single time due to errors...I deleted the app after few days, after 6 months today I downloaded again hoping it will work but still getting same errors, tried login for 10 times but getting same error and deleted app again...not gonna download again...i think you should remove this app from store rather apple should block you to upload or keep this app in store...
Cameron2Trill - Super Annoying
At 1st, this app was the bomb, but as of about the last 3-6months, it is annoying.
There is always an error message when trying to go into your full pay statements and or tax statements. Sometimes, you have to reset your fingerprint id (I have an iPhone 8 Plus 256gb). We used to be able to pull up actual pay statements with deductions and etc...and even email them to yourself if you want to file away paper copies or as proof of employment/pay rate/monthly and weekly net amounts when applying for loans or whatever, haven’t been able to pull those up in forever. Most of the time, I have to log in to my laptop just to utilize the full functions of ADP when the app is more accessible. ADP needs immediate attention and a new overhaul...like ASAP!!!
I am becoming very disappointed with it and have contemplated deleting it several times....
C. Me c u - Would be 5-Stars but..
I enjoy this app and find it very useful. I really appreciate how you can see where your money is going. In my position I can also view leave balances of employees.
What I don’t like is the error issues. For example, since November it’s said “ We apologies. There is a problem. Please try again later.” This isn’t the first time since using the app. What the most annoying is the fact that I cannot view my current pay period without clicking on the Time Card feature so all I see is a two month block. I’d be nice to have my current time card period up and available like it was in the past.
Please fix, mahalo nui loa
ceejy87 - Total failure of fundamental features
An app can be limited compared to a full site...fine. But the big "Punch" button at the top of the main screen for employers who use this application for time keeping should work more than half the time. Thanks to the frequent technical error messages upon punch attempts (or altogether failure of this app to load), the ease with which people can accidentally double punch just waiting for their punch result to load, and problems with location parameters I fix probably a dozen exceptions a week as a manager. The timecard is a really fundamental part of people coming to work and getting paid accurately. I have a staff of less than 10 and this app's problems still manage to waste a whole bunch of my time every week so people can be paid.
Phototrekkin - Watch your taxes
The company I work at went to ADP. The 2 years we’ve had it I’ve had issues with my taxes. The customer service is good and they are looking into my “case” but that doesn’t do much for me, they failed to pull out my state taxes and I’m now $4600 behind. I was told that it could have been changed when the app updated. On the pie chart where it shows taxes, I assumed it was both state and federal. Yes I know what assuming does, thanks. So you actually need to look at the stub every time. Mine didn’t pull state all yr and then they did on one random check in October. It is easy to use and it does have good customer service but seeing how I work in the field I don’t see why it’s my responsibility to double check behind these people. My case is still active but so far they don’t know when taxes will be coming out.
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Triphipster - Brilliant
Worked first time out of the box, really simple and i could do everything i wanted, when I wanted. An improvement over the web based intranet site i. Currently use for ADP
old mate bazza - Proper bad
Seriously this service is so unreliable, I just want access to my pay information and constant password changes and bugs hinder my access!
I want to check my leave hours and I can’t because of “maintenance”
Last time I needed access my password had randomly expired before it should have, and on that topic it’s 2020, it’s time for 2 factor authentication without needless password changes!!
Seriously, it’s not secure it rely on forced password changes anymore!
aukrausmi - Love it
After reading and following the information from the web portal site I installed this app and love it and just to add to this it uses the TouchID if you want!!!!
useraalex - Absolute rubbish app
Complete waste of time and resources, constantly forcing users to change password, some users don't want to change their passwords all the time. Fingerprint login never works. Not by choice had to download this app. Our company uses this garbage.
Alextbone - Very limited function
No access to leave history, staff leave page, other information found on the ADP website
Mark from Melbourne, AU - No point - uninstalled immediately
There are so few features this app is next to useless.
The features which are the are all returning errors or no data at all.
abg Carl Lam - It's not a user friendly!
It's not recognise my details to login on the app. Keeps saying wrong user id or password. But details are correctly login on the website.
Foodanceating - Only for USA and Canada :/
Cannot use for Australia, cannot login at all. Please make it work for Australia. Very time consuming to have to use client ID and user ID via the website version.
Ineedit2worknow - All good until I needed it
Stopped working the day after I left, was supposed to be available for 90 days.
Done with this useless update - Deleted straight away
Doesn’t even allow you to log in, waste of time
worker81 - ADP
ADP what can I say forced to use it for work to access pay slips what a piece of junk way to convoluted makes everyday tasks difficult enjoy
aufail - Useless
Doesn’t work in AU and doesn’t seem to have any features like approving leave requests anyway.
Laz-91 - STILLDoes not work if you have a client ID
Version 3.0 still doesn’t allow those of us with client ID's to log in for some inexplicable reason
never can see my payslip - Pay
Very hard to use and log in to
jzx81drifter - Garbage
Fingerprint login doesnt work, password login is cumbersome at the best of times. App doesnt offer same features as the website.
chriseddy220782 - Doesn’t work for my company
I downloaded this app from the App Store as an Australian user. Doesn’t work.
mormotionagge - No international support
Why can’t I use this app in countries other than America????? The world is a bigger place, surely you realise that..
JamesTrain - No Aussie love
Doesn’t allow you to login without client ID and why is this in the AUS Apple Store if it doesn’t work in Australia?
Mathers12 - Disgruntled
Does not let you log in - should be reported.
hi.100 - Waste of time
Useless bring back paper payslips
Samirdelvira - Not supported in Australia
Can you please make it available in Australia!!?
b a d app - Limited global use
Only for Canada and USA. Rest of the world doesn’t matter!
dovyzing - Doesn’t work in Australia
Cmmccomb - Don’t bother if you live outside US or Canada
V for Victa - Australia???
When will this be available in Australia?
Lozza8686 - Classic stitch up 😂
Doesn’t work for aussies. What a fail
mitchyy46 - Confused
Does this app only work in USA & Canada?
Appcouldbebetter - Needs a lot of work
The only thing the app is good for is getting payslips, needs a lot of work to enable other features like the website
Crapgeast - Don't work
No matter how I try it won't accept my login on my phone but works fine on the iPad 🙁
GrimmjowAH - App doesn't work
App won't let me login. Doesn't even ask for Client ID. Do not download
Nay_Nay12334 - 👎🏼
Doesnt let you log in fron australia. Needs major work
ADP USER AUS - Not working in Australia
Installed the latest version of the application but it does not work for ADP Payroll in Australia.
ekkcf - Horrible
Worst payroll system ever. Asks for an email now on the app which was never set up initially. Therefore I can’t just sign in with my username and I can’t get into it now.
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tallpaul37 - Great app
Everything is easy and user friendly
kaurrattan - Reviews
LocWolf - App is broken
I have to change my password almost on a monthly basis. It can’t remember my password even though the password is lock to my biometric ID. If the user is unable to sign in to see their account the app isn’t user friendly.
NicTse0710 - Bad system
System sucks, keep forgetting my face ID and username. It takes hundred years to log in, sometimes even can’t be logged in.
Riwoonim - Sucks
App sucks. Forced to use it. Very slow
DuckBay2 - Doesn’t remember login on iPhone
The app will forget your user IF and password and FaceID every few days on iPhone
greatmilenkoshatchet - Ugh
This app works on and off for me. Lately it won’t even let me sign in anymore. On the computer it will but not on the app. I just wanna see my pay stub without going on my computer :(
inknown58642 - Crap
Crashes every time I try and use it
ku3h - Crashing always
Always closes really stupid.
Waiting on a payday - Slow and Antiquated
This app sucks, it stalls and is super slow.
ADP Sucks Big Time - ADP
Terrible APP. Slow, laggy, and poorly thought out.
Mibo1234 - Slow and does not save Touch ID
App is very slow to open. Doesn’t open at all sometime. Just a hula hoop forever. Does not memorize Touch ID ( very annoying). Entering hours in the end of the week day by day requiring saving everyday is also annoying. Why can’t it be: hours -check mark 5 times and save once in the end?
Pierre.Meghrig - Doesn’t work properly
I had to delete and reinstall the app over 10 times and still couldn’t see my recent paystubs, and sometimes it is just slow as hell!! Don’t say my internet is slow because I got the faster internet with no one using it at my place.
Not worth having it on my phone!
vskxiuwnqbJx - Entree de temps
Ca prend beaucoup de temps pour retourner en arriere a chaque entree de temps quotidiennes.
hotel10000 - Doesn’t work
Every time I login the app opens open for 5 seconds then shuts off. Not useful at all!
Dissapointed1111 - Horrible
Worst app ever. Log in the circle goes around then bam. Screen goes black and back to logging in again. Most times after the 8th - 10th time it is successful and then you go to download statements then boots again again. Very frustrating
kd randhawa - Timecard issues
I cannot see my timecard even after reset the app many time
hgyjffjhfyj - Makes my change my password EVERY SINGLE TIME
I’m old and hate this app. Why can’t I use the same password? Why do I have to change it 26 times per year (every 14 days)? Paper system is preferred by almost every staff member
Juergen Rossdeutscher - Useless
Useless if it continues to crash and can not be opened
deepanshua - Slow
Omariterence - Slow
Too slow and literally bugs all the time .
Pazim Goyal - Type field cannot be empty
Used to work really well, after an update cannot update hours on app. Just give me an error type field cannot be empty. Have to use workforce website to update hours which is not so friendly for mobile users. To technically if I cannot enter my hours in adp app its kind of useless. (Tried different selections in Type field, none worked) ( tried uninstalling and installing again, clearing data , no luck)
The007iceman - Password
HATE HATE HATE ADP. CAN NEVER CONNECT TO SErve!!!!!!
Henry_Lim - Foolish app
Foolish app, it keep force user to change new password every month. I had a hard time to keep remembering my new password. Cuz it keep force you to change it. Without change your password, you can’t login, can’t do anything. So stupid.
ao523 - Not working
The apps always error. Useless..
Evan Kreutzkamp - Constantly kicks me out
It never seems to run smoothly. It will load for 15 seconds sometimes and the the app crashes, next time it work for 2 mins then crashes. Different every time, very frustrating
Frosti9696 - App won’t load
The most recent update has made the app unusable. App crashes as soon as you can see the dashboard. With covid our company wants us to use the the app but impossible when it wont load.
-D-ROC- - Avoid at all costs
This app is brutal. Never loads. Hard to navigate. Brutal all around
velvetomkar - Schedule
Why you had removed access to schedule from app?
Juicemun - Team
As a Manager of a team, I just recently lost the capability to view my Teams schedule and or see whom is working. Therefore cannot perform any schedules or approve time off.
khrajeev - Job hours
I worked 80 hours but you shows 34.95 what that means ?
Q.U.E.E.N. B.I.T.C.H - Great app but needs a lot of work
It’s great app but has a few down falls such as....
1.) the app takes for ever to open up
2,)the hrs that are on the pay stub makes no sense especially in the colour wheel picture
Thanks and have a great day
My3sj - Wish we never changed !
Worst payroll app and company
ABROGS - Improvements
ColinVincent@1119 - Team schedule
Cannot see or modify the Team Schedule like before. This is a key function and I cannot understand why it has been removed
tphiltoot - Slow slow slow
So slow and barely works
hensell 5 - Yard
Not showing my hours of work
Kassiijk - Slow and half the time doesn’t work
It doesn’t work half the time. Nothing will load nine times out of ten so it’s quite frustrating.
MrsGu. - Slow to load
App is okay. Slow to load most of the time. Definitely needs some improvements.
hkd64 - Payroll Missing
Payroll information no longer there!!
ttel187 - Slow
It’s so slow!
josieleigh hesp - Errors
Seems good when it works properly. Haven’t been able to access anything for over a week due to internal errors
bossladyvibes - App is not working
Internal error for over a week
Nickbi - App has been down for a week and no fix?
Was a great app when it worked - it’s been down at least a week saying sorry internal server error - not at all impressed
Taintsoca - ADP
It only shows what you take home and gross. When you want to see the taxws and rate. It spins and never takes tou to the tax breaks. Too slow.
Babu101 - Internal server error
The app isn't working, please fix it
SandyToronto - Crap app
Useless and throws internal server error. And it forgets password every time. Wonder how it made to App Store.
Baby bison burger - Errors
Crappy app. Probably works good if you can get in it. Internal errors! Check back later. Lasts for days.
kdkrnrlwlitnnelunsjtn - Is always kicking me out and have restart the app and takes forever to load
Is always kicking me out and have to reload and takes forever to load
shalp12 - Very slow App and frequently get hanged
Very slow App and frequently get hanged
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Rave Master Cave - ADP is an okay app, but it needs improvements
ADP is great for payment management, and time off requests; but why am I unable to view my schedule through the app?
I understand it’s in E-Time, which uses flash, which isn’t something iPhones have, but it shouldn’t be that hard to manufacture a portal that gives us access to our calendar on the phone, or even sync the schedule from the app into my calendar on my phone. I don’t like having to log into my computer to check my schedule, when it should be something that should be made available through the app.
3456799876543212467 - You do not want this!
I have an Aline paycard, but cannot see any transactions or my balance on the app. I could see these things the first 3 months then it was gone. Now, it only tells me my pay was put on the card and how much. No balance, no transactions and therefore no way to see if someone overcharges me or steals money. I could call but that takes time and if I am out for the evening I don't want to call to check my transactions. There is NO way to SEE transactions, ever...What the heck? It's as useless as a bag of hammers! Try calling ADP and they blame your company, the very folks that PAY ADP for their service, which I guess is now to only tell me I was paid, that's it, all I get from them, which is useless because I can read a calendar. ADP has literally one job, and cannot do it! This really should have a negative 4 stars.
Ttugrad2345 - Worst. App. Ever.
I wish zero stars was an option. This is the single worst app of any kind I’ve ever used. My coworkers and I actually kept stats, 96% of the time this app gives error messages or does not work at all. Fun fact: the error messages are text boxes, you can type freely and change the message. This won’t make the app function but can lead to fun screenshots for your supervisor. It is consistently, incredibly slow to load. Out of curiosity, we tested this as well. On reliable WiFi, we waited upwards of 18 minutes, watching the time clock tick waiting for the ‘clock in’ button to load unable to do anything. This doesn’t even begin to touch on the number of duplicate punches, confirmed punches that don’t actually clock you in or out, or the ridiculous amount of cellular data your forced to waste on this app.
sav_is_fat - Pay Checker
I have two jobs. Both of my jobs use ADP. I open up the app and it shows me information about my last paycheck. I can click to get a list of all my recent paystubs. I can see both jobs’ paystubs on one screen. I love that both of my jobs use the same system so I can compare my pay from both jobs side by side.
It tells you how many hours you worked for that pay period. It also tells you how much taxes you paid, and what percentage of your check went to taxes. You can change your tax forms from this app easily.
I love this app! Thanks ADP.
DLRamos - The app works when it wants to
I haven’t had any problems with this app until about two months ago. All of a sudden it doesn’t like to use cellular to login. I have to type the password instead of fingerprint login, and every time I want to switch pages I have to switch apps and switch back. This doesn’t happen with WiFi, and none, NONE of my other apps using cellular are having this problem. It happens all at all times. Very frustrating indeed.
Also, the menu could use a bit of streamlining. to access the profile, it should not look like it’s been selected already.
Otherwise... it’s an app that my employer uses, but only just enough to get payroll done.
twinkiess - Log in trouble
It’s a good app, it comes in handy when i want to check how many hours i worked or how much pto i have. the only problems that i’ve been having are sometimes it doesn’t recognize my fingerprint and counts it as an incorrect login, other times the fingerprint option doesn’t even come up and i have to type in my password (which i’ve had to change so many times because it never seems to recognize any of the passwords i put in). overall, the only problems i ever seem to have are with logging in. but when i am able to log in, everything else runs smoothly!
570wf07d3r - You can’t just look at pay stubs unless...
So I think this is pretty stupid. You have to wait until your actual pay day to view the details of your paychecks both present and past. So basically if you wanna get a detailed look at your previous paycheck(s) you can’t unless it’s pay day. If you’re paid on a Friday you can’t look at a pay stub from the previous week unless it’s Friday (or whenever your pay day is). This isn’t the case if you access My ADP from your computer/browser but apparently the app restricts this. ADP is a huge company and has the resources to change this so I think they should.
sflady415 - Not Good
Extremely sensitive and unforgiving application. Had many glitches when first introduced by my employer. Working better now but still not great. My issues are: Slow many times when logging in, fails to log me in and will ask me to re-enter my login information at least once every other week, boots me off when logging in on a once a week frequency, face recognition fails to work at least every couple of weeks. Also, once logged in, I frequently experience a long pause period before it takes you to the next screen to confirm. In addition, there is also no immediate time acknowledgment in your time card and that would be helpful so you can see your status. A reminder alarm feature would be nice. I use my phone alarm constantly.
hawklady911 - User friendly but unreliable
It’s easy to use, when it works. Our company has had numerous problems with the system, apps, and clockin/out recording. I don’t like the change from being able to see my hourly pay rate like before. I want to check that my pay raise is accurately being recorded before the deposits go through. Can’t. Last deposit was December 28th, which was last years hourly rate. It’s January’s first deposit and I want to see that my pay rates are in correctly. I can’t find them anywhere anymore, app or website.
ashW.08 - Used to be helpful, now USELESS.
I’ve been a cardholder of ADP for over a year now through my employer. The app used to be helpful. I could access my balance, review previous transactions, got a breakdown of where my spending went. The app did its job. HOWEVER, ever since ADP came out with their “Wisely” card, all the app does is show the ad for it and won’t show anything relating to my ADP card. To know my balance I have to either call the number or use an ATM, most of which charge near me. It really inconveniences me. Not to mention the lack of being able to access my statement. I have uninstalled and re-installed the app at least 4 times and it’s still useless to me now. I don’t want an advertisement for the Wisely card. I’m no longer getting my Direct Deposit sent to that card because of this annoyance.
06 USN - Dwight Kumpf parking
I also have difficulty at times logging in to ADP with my smartphone. I get messages like “error close ADP and try again latter “ which doesn’t work to clock in for work timely; “not close enough to dedicated location when I am in the garage at CT8; “server error call for support “ again no good to clock in timely. I leave a msg to supervisor and made to feel it is my fault. I use the system given me. I typically clock in early each day but sometimes use the extra time to try to get clocked timely. I refuse to clock in even a minute late so I msg a supervisor to clock me in timely. My name is Dwight Kumpf. Now that I have this avenue I will file any n all issues that arise with this system. Thank you.
Rienne~ - Unable to use timecard
This app overall is okay. It needs more work to be user friendly, also I am unable to see my accrued time for vacation use, it only shows me sick leave.
Recently I have been unable to clock in/out. I don’t understand why. I know how to - I have done it plenty of times. Been using this app for almost 3 years. I noticed it had issues once I switched my phone from military time back to 12 hr clock & since then it will not let me set my time for my timecard. There is no longer a drop down menu, I’ve tried just typing it in and it says error.
I have also uninstalled the app and reinstalled it, issue is still happening.
f$&$k off - Not too bad
The only problem I ever had with this app is that it would never save my Face ID. I still had to type my credentials every time wile also selecting yes I want Face ID. I will say the last couple times I ha e logged in the Face ID work. So not sure if it is a fluke or if it is fixed. Only time will tell. But over all pretty good app. Never mind found another problem. I can leave this message without a nick name. People should be able to have the same nick name. It’s not like I’m logging in with it. That makes me frustrated trying 10 different name to find out they are all taken. That’s pretty stupid.
clockedputinohio - Give credit where credit is due
I’m all about giving credit where credit is due but sadly, this isn’t one of those reviews. I really don’t like this app. It takes forever to log on and then I’d sensitive do you end up double punching, etc. our time cards are submitted early on the week, it would be nice if they made the pay available before payday. Just not happy with this product and it doesn’t seem to save my supervisor much tome as she’s always checking to make sure the punch registered or there weren’t any double punches
Jottfrog - App fails hard
You’d think that ADP being one of the most used payroll/time keeping companies around would have a flawless app geared toward ease of use and reliability. Sadly this is not true. The app constantly hangs while logging in, while punching in, switching screens or pretty much doing anything else. Give us the ability to set what we want on our splash page. I just want to be able to clock in and out. I don’t appreciate having to wait to clock in because you’re pulling up my payroll history or alerts that I got paid.
Oharewhy - I love ADP but this app...
ADP has to do better with this app. I know you guys have the funds to spend a little more on the development of the app the desktop version of your company is awesome I love it. But the app version is for lack of better words garbage. I have a temper job where I need to use my phone to clock in and out as I am always outside driving in the street. I am never able to clock to clock in on time. Even if I began to open the app five minutes before I have to clock in I still clock into minutes late. Most times, when I open the app it won’t even let me login I have to shut down the app or restart my phone altogether. This is the only app that asked this way on my phone. So I don’t think it’s my phone. The incident ADP improves this app would be the best day in the entire world.
laurenwest - Purposely inefficient? 😂
So here’s the problem. Most users of this app seem to be employees who use it to clock in and out at work. For this purpose, this app is terrible. It’s incredibly slow even when your service is good, there are always login issues, and some days you login to find that you can’t clock in until you update the app. Somehow every update seems to make it even slower. And when you’re clocking into work, time is literally money. Come on.
I can’t tell if it’s accidental poor design or if there’s some kind of wage theft conspiracy happening here. Is this app merely a tool of the bourgeoisie being used to deepen the exploitation of the working class? We may never know. But it seems like one plausible explanation for why they can’t (or won’t) make this app work.
Not ok1 - Used to work, now it doesn’t
The app used to work fine. Now, every time when I should be able to use touch, it asks for my password. I enter my password, and it tells me my password is incorrect. I re-set my password, and it tells me the NEW password is incorrect. I have only been able to log in once in maybe 3 months? Please fix. I also note several people have written similar reviews. I’m concerned about the lack of customer service and support given the problem is ongoing. Doesn’t speak well of ADP.
Update: after receiving a “developer” response, they say I need to contact my HR for a problem with THEIR app not working?! It’s your app that is requiring and not recognizing passwords! Even more concerned that problems aren’t being investigated, but passed off.
jdkinak - Cannot perform as promised
Despite promises to the contrary during the sales process, critical aspects supported in the Workforce Now web experience are missing from the app. Specifically, only the primary employment position is visible on the app so if you work for more than one affiliated company at the same time, you can only use the app with the one designated as primary. Further, if you have more than one active employment position, you cannot use the app to clock in and out or ever your time. It only works to see paystubs and time off requests and only got your primary position. Finally, the app is very limited with the number and usability of custom cost fields. If you need to track time by multiple variable at once (any more than three) forget the app... It doesn't support it. Very unimpressed!
Unique Name # 4 - App relegation..
This app is required by my employer to approve time sheets, although I will gladly say it (was) useful for checking and verifying your clock in and out times, as well as other information (such as, benefit information, sick hour, vacation hour availability and Tax information) however in the newest update (conveniently around the new year) the ability to check your clock punches has been removed. The reason 90% of the co-workers I’ve asked said they use the app, besides having to, was because of the ability to check and verify that they got credit for the hours they actually worked. For accountability and reference this app was good. I am disappointed in the fact that features would be REMOVED especially ones that are definitely used.
Charles Seale - This is scary stuff
I’m able to pull up timesheets going back to May of 2016, across to different jobs. I give this app 5 stars for functionality, but I don’t think I like having my pay records made accessible to any app across multiple years and employers. I know there is a lot privacy and firewall measures in place, but I don’t have a lot of confidence in the privacy of my information. Just knowing that my data can be accessed from multiple sources by a single app tells me (as a developer) that it can be hacked.
Trice85821 - Review
Wish you could see your coworkers schedules somehow because when you want to switch with someone you don’t know who to ask who doesn’t already work. Not sure how that would be possible but it’d be very helpful. Wish the schedule had different viewable formats for example you could see what days you work when you view the month as a whole instead of week by week. This is a stretch but it’d be so helpful if it could sync to your calendar on your phone or even if there were notifications. The payroll section is perfect I love how you can review your weakly earnings for the year and view it as pdf. Also the tax section is a great tool.
banzaicat - Very limited phone app, no accrual detail
Good thing I visited ADP in browser on laptop prior, managed to login, download all very detailed pay stubs there including benefits accrual. Great. This phone app? Pay stub shows NO benefits accrual (this period or year to date). Shows what you've been pd in vaca/sick but not accrued or available. Pdf download feature a joke, can't easily open/save to Dropbox etc & sending to self by email produced a few characters of text. The last option, mobile site for phone? I can't LOG IN there tho clearly I can at both of above and no help options for mobile site. Guess it's browser login from computer each payday but most of us want easy mobile access and download options.
CaptSteveA - Updated review - still slow to load!
One year later from my one star review and I’ve updated to a three star review only because the developer responded. This app still takes way too long to load, no matter how often you keep the app and your phone updated. I would highly recommend the ability to streamline the login for a clockin app so that is the only function loaded initially then a user could navigate to other pages if needed. Loading all this data every time a user logs on just to clock in and out seems point less and not very well thought out by how the app is actually used in the real world.
Shell~bell - This app is feels like an afterthought
While the app does seem to allow access to most critical functions, workflows are poorly well implemented.
Specifically, time entry has been turned into an arduous process. It takes at least 6 steps to enter time for 1 day if you only bill time to a single project. 1) select day 2) select time field 3) input time using on-screen, pop-up number pad 4) select okay 5) select save 6) acknowledge the change...WHY???
It is also impossible to batch anything. I should at least be able to batch approve my employee’s timesheets. However, the app forces me to approve time on a per employee, per day basis. That’s 4 steps for 1 day for 1 employee. 1) select employee 2) select day 3) select approve 4) acknowledge approval...again WHY???
For 20 employees, on a two-week schedule, it takes a minimum of 1,120 steps, which is completely ridiculous.
These clearly overlooked shortcomings alone make the app basically unusable from a time tracking perspective. One would think a major player such as ADP would have done a better job designing a mobile application, one would be sorely mistaken.
motekshalee - Useless
I have been frustrated with this website and app, doesn’t make a difference which, neither gives you any concise information. I get soooo frustrated with this company. How hard is it in this day and age to get an interactive app where you can click on any given pay or deduction to see details. I always have to investigate with my company and look through paperwork for us to figure out what I’m being paid on, why certain things are taken out etc. It’s never obvious, even to management. I honestly don’t know why I even open it. Why would a major global corporation use this company with such a weak interface is beyond me. Perhaps the time they have to waste sitting down with employees will motivate them to seek a more efficient, informative system.
Afro-Luffy - Could offer multiple accounts
I have several different jobs that use this company and I don't understand why I can't log into different accounts at the touch of a button, and it's too much of a hassel to log out of 1 account to login and another of the 3 total that use this company.
With that said the app is pretty good except when you get to the first screen and click to got to paystubs the app appears to freeze as it doesn't appear to respond when you first click a in no loading screen or anything and after a few seconds it just jumps to the next page abruptly.
Other than that if my first problem gets addressed I'll probably give it a 5 star rating.
The Flying Deutschman - Constant Internal Server Failures
If there was an option to give negative stars, this one would. This app constantly crashes for our dealership. Customer service is atrocious and not friendly or helpful; Only ticket numbers are given with neither direction nor follow up; mainly with the same old excuses for the app going down with the same old - multiple times during the day - notices of that the app is terrible and is down, “sorry for the inconvenience.” We all miss the Reynolds and Reynolds system. At least the terminals never went down. Trying to be cutting edge has caused more grief than good.
UPDATE: App is still terrible despite emailing ADP support with screenshots of what’s been happening on a nearly daily basis. App still says internal sever failure, please try again later. Worthless.
Shelby_whelby - App keeps crashing!
The app is very convenient with everything you need in one place but, the app for the past few weeks has been crashing almost seconds after the dashboard page pops up and there has yet to be an update to resolve this issue. My coworkers are experiencing the same thing and we all pretty much clock in on our phones so we rely a lot on the app.
I recommend anyone to use this app as everything is laid out better than the website for mobile use.
The crashing is the only issue, I hope an update soon will help fix this!
Jessicasue - Needs a lot of work..very frustrating
I gave this 2 stars because when I first downloaded it, it worked great but after the 3rd time of logging in it doesn’t show me anything on my dashboard anymore and I have to click on myself and then click the clock just to login in and out and it runs sooo slow every time I login..I have co workers that can’t even use it anymore to login in cause once they login in nothing shows up and it just constantly thinking and it gets very frustrating when you are late clocking in cause you have to get to the computer and go through multiple things to clock in when we should be able to just login in and clock in and out
The snoipeh - Awful
This app is the WORST app I have had to clock into work, it’s been nothing but trouble since we started using it. When you first make an account it doesn’t ask if you want to save your password with your thumb like most apps and when I DO sign in with my thumb it logs me out later and I have to enter my password to enable it. Well when I enter my password it says it’s wrong so I hit send a recovery email and it WON’T send one to my email so I cannot clock in or out of work. I’m frustrated because I use my fingerprint scanner to log me into apps and when it says my password is wrong which it’s not because when I go to make a new one it says it cannot be a previous password it irritates me so much. This app is SO broken and needs to be fixed IMMEDIATELY
Thebrucegoose - No more YTD or previous pay stubs?
Recent update doesn’t allow me to view my year to date earnings or my previous paychecks. Every time I try to access them, the app takes me into a menu to see if I want to change my tax withholdings or set up direct deposit. Previous version of the app was awesome, but when I started reading the recent reviews it seems that there’s a lot of people experiencing the same problem. FYI - The app is pretty much useless if all you can do is see your last paycheck. Just check your bank statement. Hopefully ADP fixes this soon, but it’s been a month already and looks like the bad reviews keep pouring in. Glad to know it’s not something that I did on my end, but frustrating to see that ADP hasn’t resolved the issue.
ESME_SA - Time and attendance app doesn’t connect to payroll
For six months I have been calling every two weeks to help ADP understand that their supervisors app does not acknowledge the payroll information provided from the time in attendance segment over to the Run payroll side so payroll can be processed on the payroll app. A separate step has to be taken and can only be done from a computer. Hopefully after six months and them telling me you can call us to do it (and having to spend an hour on the phone with two sides of the same coin who cant electronically talk to each other) am hoping I found someone who cares enough to actually figure the problem out! ie the time app and the payroll app don’t talk to each other—I cant be the only one who has this problem!!
BNA Blogger - I really want to give this more stars
For some weird reason, this app is still requesting a PIN number to access. PIN numbers were retired several years ago. I didn’t use the app much during that time but got back in the app last summer with my new iPhone 7. Downloaded the app again and still requesting PIN number in which you can’t reset with a note saying that PIN numbers are retired please sign in with your password. I can’t because no where does it allow me to do that. I have deleted and downloaded multiple times to make sure ... no change. Wish I knew why this is happening. I really want to like this app but why are we asking for a PIN number and I cannot access?
Ted in FL - Log in is slow and buggy
I try to use this app to monitor compensation; however, it takes forever to login because of all of the difficulties. First, if you don’t login frequently enough, it will lock your account and then it becomes impossible to login. Second, if you try to reset your password, it may take a significant amount of time to receive the temporary password via email. Third, it makes you go through the login, then reset password, then create a new password processes before it will tell you that your account login is disabled. Fourth, for an app that you use infrequently (monthly), it requires you to change your password almost every time you login. If I had other options, I would not use this app.
billieisawesome - Constant log in issues
For the most part the app is ok, but the point of having it is clocking in and out. We at work have constant issues with it logging us out, so it doesn’t hold the Face ID/thumb print.
We have to log in every week if not daily, and it doesn’t save our user names for more than a week. It seems petty to complain that we have to log in every time we want to us it, but it offers functionality that it can not sustain. Not only that but there are several times that we simply just can’t log in at all once it’s kicked us out, it’s wasted time in the morning trying to get logged in several times when we have other things to do.
BstonCoder - Terrible UI and buggy
Yes, it shows me my payroll data, so in the regard it at least provides its core functionality.
1. As others have noted, the UI is clunky. I’ve been using this app for years and have not seen any improvement, so the developers just might not care.
2. I activate FaceID, but usually by the time my next pay check comes along (every two weeks) it no longer works and I have to enter my password again.
3. I cannot copy and paste my password from my password manager because, even after pasting the text, the button to submit remains disabled. I’m able to enter the password field and press the space bar and then delete the space to make it work. Seems like there’s an easy fix here. Given that this is payroll data, you’d think ADP would want to encourage the use of password managers.
4. I seem to have to reset my password with alarming frequency. I don’t think any of my banks or credit cards force me to reset my password ever, let alone often. This happens at least 4-6 times per year.
jamke74 - Bad app to me
I’ve had the app for a while now and I recently had my employer activate my account for adp and now it only shows how much I make a week and I cannot see my available balance it says this message that is a error and to try again later I’ve don’t reset the app uninstall the app re downloaded it and everything and it says the same thing I even call adp and spoke with a representative and they said they would send me a link within 1 to 2 Business days and it’s been 2 weeks now and nothing idk If this is the new update but it’s really inconvenient if you can’t see your available balance I have a iPhone 7+ and my thing is how am I supposed to manage my money if the app don’t let me see how much I have in my account
Caboose285 - Needs an Update!!
Recently got a job and my aline card; literally set everything up which was easy and simple for anyone to get through but I got the app to check my account balance yet haven't been able to get past the login screen. I felt like this app is simple though broken if users have issues with the simplest thing: the login screen. Even checked that I didn't have caps locks on, typed in everything perfectly though still doesn't work. This app needs fixing..
skolacz1961 - No longer able to Print Pay Stubs
Occasionally need to print a paystub. Feature used to work, it no longer does. Selecting Print no action occurs. It normally brings up the iOS Print Menu where one selects the printer, etc. Nothing happens now. Went to other programs and printing still works, so it isn’t an operating system issue. Currently my only option is to save file to PDF Export, then print from that App. Extremely inconvenient. Currently running iOS 13.3 on iPad Pro Could be the update to iOS broke something as this feature used to work. Noticed an updated version of ADP Mobile existed claiming bug fixes, downloaded it, still not able to print.
chíck - Easy to use. And so very convenient.
Had an issue with the update myself. Just deleted and reinstalled. No problem sense. I never wonder how much money I have available anymore or worry about someone making charges. (With so many scams these days) I use this app daily to check on what is available and what has come out. (Also gives a heads up of what pay will be the day before) if you don't have this app on your phone and get paid regularly get it now. You don't regret it. 😊
romeo4321 - Slowest app ever
Not only is this the slowest app I have ever used but it doesn’t even apply the correct amount of hours worked when I enter in my time. If I punch in 7am to 3pm sometime it will say 7 hours. I’m assuming that it does this because it accounting for a lunch even though I selected “no meal punch.” So then I will enter in 7am to 4pm and select “meal punch,” and now it says I worked a nine hour day. I downloaded the latest version of this app hoping it would fix these same issues that I had on the old version but it seems the same if not worse, now the app has even frozen on me several times. Literally the worst app I have ever used. This a junk app that only exist because users are forced to use it by their employers. Fix your junk!
CSoisson001 - App is full of glitches
Consistently have issues. Logging in, where I have my user name saved, it will often say “Forgot username/Password” when I attempt to click next. Then, occasionally it will not recognize that I have a fingerprint saved and will prompt me for my password. Even when I press “Fingerprint Login” it shows “log in” or “disable,” showing that one is saved in the system. Upon clicking “log in,” nothing happens and still it waits for the password. Most frustrating is that it does not always log punches in our out. This morning I punched in and it even confirmed the time and date of the punch. Following a meal out and punch back in, it displayed that I had not clocked in since yesterday evening.
Tom Brubaker - Uses too much work time.
Several times a year my password expires. When this happens it usually takes about one hour to correct. Since I do not work at a computer, doing so is inconvenient. The shop is also very loud which makes it difficult to hear an administrator on the phone. I would prefer a paper pay stub. I know this is not the modern way to do this anymore. My problem is not unique. Other coworkers have the same problem, often giving up on using this system. I wish someone that cares would address this issue. I am considering contacting a congressman to see if there could be legislation writing concerning this matter. It should not be this difficult to see payroll information.
TwitterKid - Essential Work and “Pay” App!
This app is an essential “must have” utility for any working person who can access their pay through ADP! I’ve utilized this app for the past 6 years through 2 employers. It not only keeps all your pay statements but notifies you of incoming pay statements a day early so you can catch any mistakes before you get paid! You can also access your tax documents for ease of filing.
Since most companies use ADP it should be a no-brainer to get this app for your work!
Kaylaaaä - Runs very slow
I got this app because my job uses it and for the first week it was working well. There are so many useful things you can see on it. However, nothing loads anymore. Every time I log in every single page is blank. The dashboard never has anything on it, which it should because I get notifications all the time. The notification page is blank even when I have one. The pay page always has a loading sign on it but never actually loads. Very disappointed.
Edit: They emailed me back recommending I delete and reinstall the app. I did that and it now works fine. I’m not sure if maybe there was a glitch at that time or what but everything is working now. Thank you!
newrobel - Will not store a password
I am required to us this app for work. The app sometimes decides to erase my password, and even my user name. There does not seem to be a rhyme or reason to it. It can go a day or two without a problem, and then I can give me multiple problems a day. Almost every morning I have to re-enter my password to have Face ID work. And when I try to push the login button, it always asks if I forgot my password. One final issue, is that if I try to do a punch right when the home screen pops up, it will register as a meal out, and will not let me punch in properly. The app has great potential, but these bugs are making it a nightmare to use
cbmtiredddddd - Always an issue
My job has been using ADP for about a year and there is always an issue with this app. The most frustrating thing is the lack of consistency when logging in. It often forgets that my Face ID is enabled and my password is saved. Sometimes it’ll just leave out my user ID and assumes that I forgot that too. It’s slow to load. It crashes often. It does not matter if I am on WIFI or not. It does not matter what Wifi network I’m connected to, because I travel for my job and am often on different networks when clocking in and out.
Please please fix the issues related to logging in and Face ID, I shouldn’t have to enter my password 3 times a work week when it’s saved and enabled with Face ID.
defenestration1776 - Paper checks are better
My employer uses ADP for our paychecks, like many others, however I am personally used to standard paper paychecks. The app performs on a mediocre level when connected to WiFi, but has so many useless “features” that it’s slow even using good WiFi. It’s nigh impossible to review your paycheck or transfer it out when using mobile networks (I can’t afford WiFi) because even loading the dashboard is a futile effort. I live right next to a cell tower, so I don’t usually have this much trouble, but this app has taken it to a whole new low. I honestly wish I could just go back to getting paper checks, and not have to deal with this stupid company.
P.S. The regular website isn’t much better.
zugok8 - Great for reporting, Miserably Broken for employees
This is by far the worst workforce management application I’ve ever experienced from a UX and stability standpoint. From forgetting saved login credentials day-to-day, to random app crashes and errors, the lack of stability of this application literally takes reported time away from employees who have the misfortune of having to use it. I’ve lost count of the number of times I’ve had to manually report discrepancies with punch in/ punch out times or report screenshots of a broken app to my direct manager.
If the team focused on creating a stable and functional user experience instead of pouring all their resources into making the admin and reporting tools shinier, this wouldn’t be such a miserable app to use.
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@JustLovingLex I’m not sure if it was adp or chime solutions but they had to print checks Friday. They started handing out checks around 5! When I got there around 7:30 mine wasn’t even printed 🥴 there were limits on where we could cash them so i just did mobile check deposit 🙄 ghetto