ADP Mobile Solutions App Reviews

Wisely. I liked ADP until they added the wisely through it. My work has had wisely through their app for a year now, but they recently switched to have anytime pay through ADP app. It does not give you the option to sign into your existing wisely account, they want you to get a new card, or say you lost your card. When I tried to use the chat to get help it was absolutely no help, didn’t even understand what I was saying. Now how am I supposed to use anytime pay when they won’t even give me the option to sign in. It’s very frustrating, either have to wait 2 weeks for new card (my pay check would come first) or don’t use it at all. I have a perfectly working card, and already signed up with my email. Makes no sense at all. Lol, I tried to go through the app to give this review, and each time I went to submit it said “error processing” 3x. I even shortened my writing to 2 sentences , then 1 sentence thinking that was the issue, but i bet if it was a 5 star review it would have went through.

TERRIBLE APP. I honestly hate this app would give 0 stars if I could. It takes almost 10 mins just to load the app to clock in and that’s if your lucky. That’s only one of my complaints… the time card option is almost never accurate meaning it’s telling me the current pay period is feb 5th through 19th when it should be March 5th through March 19th so I can’t see any of my current hours which is really frustrating seeing as this is how I get paid so I feel as though y’all are playing with my money at this point. I’ve also had multiple problems just trying to log in I’ve had to reset my password 7-8 times within the past 5 months just to log in. This app needs serious updates and bug fixes because this isn’t any ordinary social media/ for fun type app this is literally how people clock in FOR WORK! I’d also like to add that I’ve tried reaching out multiple times via email and have been straight up ignored. When your app is designed for people to clock into work the last thing you should be doing is ignoring people. This is how we who use the app get paid for the long hard hours we work so you guys ignoring us and failing to fix these simple bugs and glitches is down right wrong and honestly just lazy. Do better.

So many problems. This app is one problem after the next its always late to switch to the new pay periods , which makes it hard to track your hours unless you do it manually which defeats the purpose of using the app. It also causes problems when clocking in it doesnt even show of its really clocked in it wont have the green ring around the start time or the green check. Also seems like half the time i try and clock in when i log in and click the clock button it redirects me to what seems to be the web page log in after ive already logged into the app. Another issue i dont understand is if im downloading this app on my phone why do i need to change my password so often or be logged out so fast. I also have deleted and reinstalled the app plus other steps mentioned on another reviewers response from adp and still the same problems. I would avoid using this app for your business if at all possible the old app we had never had a problem where as this one has problems almost daily.

Adp robbing me. Can change tax withholding on the app only federal not state.. I have confirmed through my HR and my lawyers that my employer is not responsible for changing my tax withholding. I can address my tax withholding, calculator numbers for federal tax withholding however, on the app, I can’t change my state tax withholding. It’s withdrawing the maximum amount and it’s only supposed to take $20 instead of $150 every paycheck which is way too much for it to be taking out there’s no way on earth for me to just stay with holding it’s not fair. I’ve been robbed so many times I don’t own a laptop or a main computer to change it. I only have the mobile app. Why can’t we changeChange it on the mobile app as well regarding our state withholdings!!! It’s not fair when our company use Paycor we could always change your state tax withholding on the freaking app and I can’t do it on this in ADP doesn’t have a phone number unlike Paycor to get a hold of somebody to help youNo one’s gonna respond to my complaint and no one’s going to compensate me. You guys have stolen over $11,000 for me this year

Password Expiration Date. I like the app and I use it every day but when it tells me I need to reset my password and says it will expire it doesn't say when it's going to expire. It would be helpful to know when the expiration date is so people like me can change the password so we can still log in without having to reset it when it has expired. Just letting you know this is a suggestion for you guys so future users can have a good experience etc... Other than that the app is great and nice to have to log in the hours you work. Many thanks to the team and hope you guys are doing well. Blessings to all! Thank you! Sincerely satisfied customer. Ps. I don't understand why I need to change my password so often. I get used to the old one and then I gotta create a new one it's kinda frustrating. But I'm overall quite satisfied with it. 👻🎃💀🧛🏻🥸🤓😎😁😂

ADP defrauded me of hundreds of dollars and refuses to even attempt to fix it.. I was working for a company unfortunate enough to use ADP. I opted out of the terrible retirement program twice in 6 months. Since the app wasn’t in a functioning state for most of that time they almost get a pass but they decided to start taking the max contribution amount from my checks WITHOUT AUTHORIZATION. I specifically said no but they decided to STEAL that money anyways. I contacted HR and they said ADP said they were working on it. Well that was two months ago and ADP has no good way to contact them. The money is being siphoned away because ADP is terrible at managing retirement funds. I haven’t worked for the company in awhile and I was supposed to receive a letter allowing me to cash out. Unfortunately it seems ADP just ripped me off for hundreds of dollars and will only respond once I spend more on a lawyer. Avoid this company like the plague and try your best to keep your money out of their greedy thieving hands.

I have the I phone 11 pro max. I have only been using this app for 3 weeks now and had to call Human Resources department to fix my pay. Because the app said that I missed my punch out when I know for sure without a doubt that I didn’t miss a punch out. Because it will state after punching in or out that you’re punch was successful in which it did. Therefore shorting me hours worked. Also the app automatically takes out a half hour for lunch break but we get paid for all of our time there. And it takes a while for the screen to appear at times it just runs really slow even when I’m right by the WiFi. So I think it could be a really good app because it would be convenient if it worked properly all of the time. I shouldn’t have to call my director of human resource and explain to them every week that something else went wrong. Now that’s what makes it inconvenient but if you could just fix those issues it would be great.

Lots of bugs, obviously not a priority to ADP. This app forgets that you enable login with a look every single time you login. It asks, “Hey, would like to enable logging in with your face?” And you go “Hey, that’s great! Works with the cool features on my phone!”. You do what you do, then later that day when you go to clock out, and you’re like “oh yeah, I can just look at it to login!” NOPE LOGIN AGAIN PEASANT. WOULD YOU LIKE TO ENABLE LOGGING IN WITH A LOOK? “Erm... I thought I did but maybe it didn’t take or something...” HAHA NOPE I WILL NEVER ACCEPT YOUR DUMB FACE TO LOGIN BUT KEEP PROMPTING YOU EVERY SINGLE TIME. For real, there’s a bug that literally never remembers your Face ID, but always prompts you, it’s very annoying. That and there’s another bug that will error out when you try to load the clock sometimes. But seriously, every update I get hopeful that the feature actually works, and every time I’m a little more deflated. At this point they should just remove the Face ID altogether, it’s obviously not working for more than just one or two people. It seems like the ADP devs might have a very limited amount of devices to test on.

This app is garbage. There’s always something wrong with the clock in system. I hate the fact that my employer uses this. Multiple times I clock in at the start of my shift and when I go to clock out at the end of my shift I notice that my clock in time has been altered somehow. I’ve in at 10:30AM and by 8PM when I’m logging in to clock out. My clock in time says 3:30 PM. There would be up to 3 clock in punches with similar times on it. I’ve had to have the Payroll HR rep correct my time 3 times already. It’s also the end of my shift and I can’t clock out . My supervisor told me that there’s an outage on ADP. So it’s not just me that can’t clock out. Everybody who’s working at my job today can’t do it. Fix your app. Things like this shouldn’t be happening. ADP should not my glitching and altering my time card on its own. If I don’t notice it myself, I’ll get rob of my time that I put hard work into. Don’t even try to tell me that it’s not on ADP. I know for a fact that ADP is doing this. I’ll say it one more time. FIX YOUR APP. It’s terrible!

Painfully slow and fancy fancy user interface. Asside from the app being slow to start up a lot of the UI uses “fancy fancy” components that aren’t what you would expect on your phone. See ting time in a time off request for example isn’t just a normal date time selection. Even more painful is changing your password (when it inevitably resets because apprent security). Changing the password requires a reset and if you use a password manager with generated passwords it is almost impossible to copy paste the password in either the whole app reloads when you switch in and out (because the password keyboard doesn’t work in the app) or when you want to paste the input box has the paste button show only for a fraction of a second. Resetting your password is also fancy fancy when you start typing a phone number in the “email or phone number” box it switches from a normal keyboard to a number keyboard but only about a second after you started typing so you loose focus or mistype because the keyboard suddenly changed. Overall a really painful experience I would have give it two stars if I didn’t have to just go through the password reset AGAIN! One more complaint is the payroll compare this would actually be useful if it included your earnings.

Worked great until I got locked out. EDIT: it took way longer than it should have to get back into my account, but discovered that the phone number on record was incorrect preventing me from getting texts. It would be nice to have a way to confirm your information to prevent these issues without having to go through HR, a call with the help center, and months of being unable to figure out the issue. I loved being able to check my info quickly using face recognition. Somehow, though, I got logged out and when trying to get back in, my account got locked. I tried the “reset password” option but I never get the text and don’t have access to the email on file. ADP suggests I contact my HR manager, but that still doesn’t work. We even changed the email on record, and it still only gives me the option for my old email. So now, I have nothing. Very frustrating.

Loathsome App. Because unfortunately there is no way to express your opinion to a real person, I am forced to write a review on here about this company overall. I used ADP with several companies by now and I could confidently say this is the most terrible, loathsome, frustrating, none user-friendly, complicated, uneasy, anti human website/service/company/management I have ever used in my life. I cannot begin to describe how much I despise myself when I use it because I simply don't think it is made to serve but rather to control, manipulate and make things harder. I am bummed and disappointed in every company that uses this service as it should be boycotted. Some of the reasons for me loathing this service: App is laggy, and does not accept time off requests from everyone. So pick and choose (probably an agenda by the company) No human support. They just tell you off and ask you to call your HR (thanks for the help) Old interfere vs new interface on the website. You only have an option to switch to the new one but not go back you the old one. Some options are only available on the app!!! You heard it right. Website literally does not work well on Firefox and when i attempt to use chrome by copy-pasting the link from Firefox all i get as 'incorrect login' but i just changed my password?! And many others. I do not recommend this service or app to anyone. Terrible, simply terrible.

Good enough. It works. It shows my paycheck amount at 11:00pm the night before I get paid is the only thing that’s annoying which apparently is a common issue. It’s be nice if I could see what my pay was the day (which is Tuesday I believe) I got paid than the day before. I used to be able to see what my tax exemptions were and edit when I wanted to on the app also, now i can’t, maybe that’s what the company controls. Idk. It’s a little aggravating to navigate the app too so I usually just login look at my pay then exit. I am able to compare week-to-week checks and see my year to date is as well. Where you see your gross and net pay amounts is a nifty little pie chart showing insurance/taxes etc. being taken out. My company recently started putting my full statements on the app each week which is cool. Overall I like not being shocked at much or how little my checks are each week before errand day.

My automatic deposit. I recently started a new job at hard rock casino, it was a transition from Majestic Star Casino or I work for seven years to the new hard rock casino.I have had automatic deposit going to two separate checking accounts want my dad’s checking account the other rest of pay to my wisely debit card, though after the first week of pay from hard rock it seems there’s a problem making out automatic deposit into those accounts I had to wait over a week after the regular payday in order to have a hardcopy print of my checks. If there’s a problem with this upcoming pay,,,I will talk to my payroll about another option because I think it has something to do with wisely department because I really think it’s a glitch in the system as far as anything associated with wisely

Poorly Optimized. I need to use this app for my job to track my hours. It’s alright, when it works. Lots of nice quality of life features that makes timecard tracking simple. However, this app is poorly optimized overall. It frequently crashes, even when on good Wi-Fi. It also doesn’t log punches often, which can be frustrating. If you leave the app idle for too long it will log you out, which is fine, but it requires two logins if you try to go back in after an idle, the second requires you to type your login. You need to force close the app to not have this happen. This can be detrimental if you’re trying to clock fast and the app bugs you into this state, which happens often, and you need to close and reopen the app. The worst part to me, honesty, is when it logs that you clocked in/out multiples times in a row. As an example, I tried clocking out and it clocked me in instead, continuing my timecard. I waited a minute to clock out and it clocked me in again. It happens often enough that my boss knows how to fix this issue with very few clicks. It shouldn’t be that common.

Bad service. I have an IPhone 6 and I can't afford a newer one at the moment. I had a hard time understanding why ADP doesn't fix their app bugs anymore. They should update the up for bugs as usually but my iPhone acts like it's hacked when I try to log into my adp app. It blanks the screen and throws me out of adp, and often times it's just citing me right when I'm about to clock in or out from lunch. It is a horrible app, I'm sort but it has mast up my daily clock ins and outs to the point of where my employer keeps reminding me to properly get to work on time or clock out ... If I could use a alternate option for my job I would immediately do it. Sorry ADP, but you're a long way from professional. Even Chinese apps that often steal people's data are the least technologically doing a better job than ADP with all do respect. Thanks at least for giving me the option to express my opinion regarding your unprofessional service.

ADP problems NOT solutions. 4.7 stars!?! Are people being paid to leave shining 5 star reviews? If true app users were leaving honest reviews based on the actual app performance it would sit well below 3 stars. The app is glitchy, crashes all the time despite staying up to date with updates, time punches are often not registered requiring many time card adjustments and unnecessary stress. For how large of a company ADP is and how vital it is to have accurate time clock logging payroll programs, one would think and hope this app would perform better. For how many millions if not billions of dollars you “handle”, I should be able to have trust in ADP to provide “solutions” and certainly shouldn’t have to “babysit” and hope the time I devote to work is accurately logged. Please work out the kinks, I have a family that relies on me and every dollar counts…I’m so tired of having to keep an extremely watchful eye on my time card when I should be able to simply clock in and clock out and trust that the billion dollar payroll company we utilize is accurately logging the data.

It is okay…4,7⭐️ (it’s current rating) it is not. ADP has been around for a while and is okay as an app. How it got 4.7/5 is beyond me though. Don’t get me wrong…it’s not a bad app but it’s not great either. It can be glitchy and before I go on I will say I’m in tech so I do all the standard fixes (clearing cache, deleting and re-installing, etc) and have the latest iPhone (14 pro max) and keep everything (app and iOS updated). One thing I don’t get is why it takes so long to update my pay stubs. Used PayChex before this and my paystub info was available the second I got paid. Two days after I get paid and still nothing on ADP. I do know it will get there and it doesn’t impact my getting paid but still annoying. All that being said the app does (eventually) do what it’s supposed to do, just on its own schedule. So 4.7 (current rating)? Hardly. It’s average at best compared to other similar apps which in my opinion makes it 2.5 ⭐️…dead average. For a company that has been around so long, having a glitchy app that is slower to provide pay stub information than less established companies is just pure lazy and says enough about the company to warrant a dead average rating. Do better ADP.

Pedrovious. I give this four stars because it work well but when it doesn’t it can be frustrating. I have an iPhone 6S plus and can have issues with the app. It periodically will shut down when I go to punch the clock it just goes back to my phone screen. Lately it kept asking me to re-do password and sometimes I user ID. And even asked me to redo my thumbprint three times in one week. Sometimes I shut my phone off and back on and it works or call actually delete the app and then reinstall it. That often works too. It tends to go through spurts like this and then works for weeks. All in all I really like the app! Having the availability to punch in before I get to my computer is great. I often can get sidetracked with people asking you questions before even sit down and easily forget to punch in. I would easily recommend anyone to try it.

Never works.. I don’t enjoy emailing my boss every single week when I review my time card because this app decides to “record” my punch but then actually doesn’t. My hours are ALWAYS off because of this app and sometimes the app will randomly clock me in or out when I’m not even using the app. I end up with long explanations to my boss every week as to why my time card is a mess. And that’s just when the app actually lets me use it. If I had a dólar for every time this app crashes or just decides to not load I wouldn’t need a job to clock into at all. Unfortunately at my job we are required to use the app more than just clocking in online so I’m stuck hoping these people will one day fix this app. And it’s not just a problem for me, my boss is always reassuring me that she gets several emails from several employees every week just with time card problems to fix because of this app. If this app actually worked I would love the convenience of it, but it’s hard to like it when it never works.

App is absolutely garbage. This app worked properly for the first week, and I’ve fought with it every day for the next 2 years. I’m fed up and wanted to go out of my way to put a review here now because I’m just so done with it. -app crashes, freezes daily -ALWAYS, always, always forgets that I enabled the “log in with a look” feature. And when I say always, I mean every single time I open app. I can enable the feature, then it will accept my info and log me on, I do what I need to do, then log off. I then come back an hour later for some other task, and it will have the nerve to ask me to enable the feature again, and ask for a password to enable. As if i didn’t just do this earlier that day. I’ll set it up and then repeat. Finally o decide to just forget the face feature and just log on normally, but wait, the app now constantly asks if I want to enable the face feature every time I reopen the app. Essentially adding an extra step any time i want to just use the app! This is so frustrating and hope somehow developers magically know what they’re doing because this is the worst piece of application ever invented! I’d give it negative stars if i could

Not USER FRIENDLY. I really don’t have an option but to use this because this is what Global Solutions INC in Michigan use for payroll. And I HATE THIS APP WITH A PASSION! You cannot edit the start clock under the Time Off menu/page. It gives you specific time start options in 30 minute increments (12:00, 12:30, 1:00, 1:30, etc) which is stupid!!! What if you actually clocked out at 12:46 PM and wanted to file an hour time off, what time would you pick from the “ONLY” options given to you? Do you just eat whatever time you lost just because you are not given an option to change the time start of when you actually started taking paid time off? And not enjoy the actual hour you requested to take off? That is just unfair and inhuman! Companies just wants us to work so hard so they earn more money in their pockets from contract employees like me who by the way also has “important” needs and family to feed. Did you forget the part that you wouldn’t have that money to use to live if not because of the contractors like us who works hard for you to eat and get to live your life sitting on the couch pretty while we spend time and gas on the road just to get to work and spend whatever’s left from our pay. 🙄

Problem With App and Help Is Inaccessible. When I first downloaded this app it seemed to work fine. Now, after several days use information that I enter in the app needs to be corrected/resubmitted through the online web site portal. What's more, when trying to contact email support for assistance I am required to select the category of my app problem from a drop down menu however the problem that I am experiencing doesn't seem to fit into any of the categories ergo I am not able to contact app support via email. What's more, I am told that others I work with are also experiencing problems with the app. Fortunately, my company will shortly provide me with an alternative to the iPhone app and the from home computer login but it is disappointing and frustrating, nonetheless, to think that the information put into the app is safely recorded only to find out that such is not the case some time later. What is infinitely more frustrating is not being able to find a way to contact app support via email regarding my problem without having to submit bogus information to get past the ADP app submission form. I will delete the app and use the online portal instead.

Outdated, glitchy, badly designed.. Pro: punch in and out without messing with a time clock, allowing social distancing. Most features are useful, though badly laid out. Being able to see your hours and pay as you go through a week is great. Cons: punch button and transfer button are so close you may hit one accidentally, adding to this, a slow internet or service connection causes the time to populate slowly, making the buttons jog down when you’re trying to transfer, causing you to hit punch. It’s badly laid out, and would make a lot more sense if the buttons were side by side, so as not to cause misalignment if the clock populates slowly. Requiring full password every time you’re logging in on your phone. Unnecessary, and time consuming in a fast paced environment. Please update to a 4-6 number pin system, if it’s good enough for credit collection and banking apps, it’s secure enough for a work time recording app. Streamlining a user process should be priority 1 in building an app. No ability to note incorrect punches or transfer updates to be found. If it’s possible, there’s no easy way to find it. Please either add this ability, or add a tutorial page on how to use it if the feature already exists. Having an employee editable transfer and punch system would be highly recommended, not every punch and transfer is necessary, and even just a simple flagging system for incorrect punches and transfers would be useful.

Retirement Services: CANNOT GOMPUTE ERROROR ERROR. Retirement services: sorry there seems to be an issue, try again later (for weeks) Me asking Automated messenger(feeling so dumb asking AI for help): I need help with retirement. Response: seems you’re wanting to talk about retirement, I haven’t learned how to talk about that yet. Is there anything else I can help with……as if I have lots of additional tasks to accomplish through ADP. Me talking to robots: can I talk to a person about retirement. Have someone call me. Response: seems you’re wanting to talk about retirement, I haven’t learned how to talk about that yet. Is there anything else I can help with……as if I have lots of additional tasks to accomplish through ADP. If I had sn option I’d never use ADP again. What a pathetic excuse for a HR portal. I already hate using portals for everything, why not make it complicated and not user friendly?!? It’s not like I need this information. Nothing like jumping through hoops just to access your own personal work information

Convenient but wonky. I’ve been using this app for a while to log my hours at work. But I keep having issues with clocking out so I’m starting to get question at work for being irresponsible. There have been a couple times Ive forgotten to clock out but there have also been times I know I clocked out and it doesn’t show. Then this last period it clocked me in one morning twice flagging my account for my employer. Had I gone to clock in and was already clocked in my only option should be to clock out. I don’t even know how I clocked in twice within five minutes of each other without first clocking out. Then one day it clocked me in for work one day when I was off so my account got flagged again. Not sure if I should give up using the app altogether and only use my computer or what. The app is convenient but I don’t like that something seems to keep going on during each pay period.

What a waste of time. This thing rarely works. Quick clock works one maybe two days in a row. Then you have to sign in and wait forever for it to take. Also it makes you change your password every so often and can’t be one you used in your whole life it seems. Probably not but you get the point. What a time waste. After a certain amount of hours you can’t clock out. What junk. So just wrote the times down and call the payroll person once a week with your times and let them deal with it. How it got any stars is beyond me ! David Update ; I was sent an email saying clear the phones cache. Funny I don’t have to do this to use any other app. Even after that it’s a crapshoot if it lets you use quick clock or do you have to log in and wait minutes for it to load any info. The email also says to contact the payroll people so they can contact the rep. Well news flash. They spend more time on the phone with the rep than they do working since we got this system. Well it seems like it. Every time I go there they just look frustrated with this system. It’s to the point where we call in out times every once in a while. Update number 2. They sent another email that says the same thing as the first. I am at a total loss. Even the service seems to be cookie cutter.

ADP crashes a lot. ADP is a good app for getting a job and doing all that, but there are some issues I’ve found while using it. Number 1, if you leave the app for a set amount of time the app will completely close and it will have you fill out whatever you were doing over again from the beginning or some random place in the middle. Number 2, if you are on the app for too long then the app will just stop working and the loading circle is just going to keep spinning, forever. Number 3, sometimes when I try to continue my onboarding, when I hit the active button the app looks like it’s trying to pull over the next screen so I can continue, but it just keeps looping this animation of pulling the next screen over. Overall I know that ADP is a big platform for getting a job and stuff like that, but this mobile version needs some work done to kick out a few bugs.

You’re made to use it, but you won’t like it. I have the app One Star because it never works properly. I work for a Duke n Duchess and in my area the Duke n Duchess stores, Dollar General and Family Dollar all use ADP. I can never clock in, the option never even appears for me and my Manager has to put me in manually. The app constantly keeps changing my bank account information, and never saves my information when I manually repudiate it, always giving me “there’s been an error, please try again later”, it lags so slowly to log in, change screens, or even to log out. When you ask it to find a bank so you can get money off of your card it tells you the banks are surcharge free, except that’s a lie and you’ll miss $3 per transaction Support is never an option as the only support they have is a bunch of FAQs and even when you have your Manager email them or call them they still refuse to answer promptly This entire business is unethical, and unprofessional and anyone that hires you that uses the Aline card and ADP you’re better off quitting and finding a better job anyways

Very buggy. This app crashes a lot on iPhone I am constantly having to re log in due to the app randomly crashing and every day when I try to enter my password the first attempt when clicking in the password box will kick me out of the text box and I have to click it again. I am a field service tech and this is not something I want to deal with every day while driving. Also this morning I wanted to request a sick day but I entered the day in wrong because for some reason the app defaults the date to the next day so if I requested it on Friday it will default the date to request it on Saturday and I went and erased the request after I realized that happened and then I get a security message that they are logging me out for my protection and I was not able to log back in and correct this idk if this is a timed lockout but super frustrating when you can’t correct a mistake before the manager possibly approves it incorrectly bottom line I absolutely hate this app it needs to much work.

Fails every now and then.. When using the app on your iPhone or iPad, it fails. Or sometimes doesn’t load up. Or totally fails to work. Especially if your out on the field away from the buildings where you can clock in. not too enamored with this. Hopefully the bugs will be fixed. it does have its good side, but, this flaw negates the other functions of why we have this app on our iPhones and iPads in the first place. *My opinion. Also, there’s no correction feature where you can manually fix the time you started or completed the work task. Because of the main flaw of this app (not being able to input the time you started or input when you ended) you can’t go back and manually input your correct start time or input the end time. I’m actually still using my old app on my devices to compensate for when this app fails. However, I hope that this flaw is fixed. No pressure huh I.T. Team?

Irritating. ADP is a wonder concept, however if there is always a problem with it then it’s not good. There has to be a way to update this app or make a better version of it. ADP is a heavily used app by many many employers. The problem is that’s is always something wrong with it. And at first I thought maybe it’s just that some people don’t know how to use or navigate the app. No, that’s not the problem. The app is the problem because it’s always slow, or something is wrong where you can’t get into something and do what you need to do. For myself as a store manger this app is really important to me!! When my employees can’t clock in or forget to clock in or out the fact that they can text me and I have the ability to fix their time no matter where I am is awesome. The fact that Sunday is usually my only day off and I don’t have to leave my home and drive to my store to submit payroll that’s a life saver. But when I can’t get into my peoples time or I have to remember to keep logging in and checking to see if I can send payroll that’s not helpful. It’s happening more and more and it happens to everyone. There must be a solution to this problem. Thank you so much for your time and interest.

Crashes every time on iPhone 6. The app worked fairly well until some time this year. I have always had an issue with not being able to print my paystubs without special characters showing up in the print, which would make it unusable. The workaround for this has always been to bring the pdf into the brother app, which is an unnecessary step. However, for the past several months, I have not been able to open my paystubs without the app crashing. This is the only app on my phone that crashes and closes. Update: years later, I am now on an iPhone 13. I constantly have problems with the app not loading data. It usually takes so long, that I give up and just do something else on my phone. My internet connection is working fine with my web browser, mail app, and social media apps. However, I can’t view my pay details or PDF of my paystub on ADP. I wish my employer just handed out our paystubs like they used to. Maybe ADP should just email our paystubs so that employees could view them.

Avoid if possible. I don’t know how they got this up to 4 and a half stars, but beware anyone who has to use this service. It’s terrible; that’s the short of it. The long is it’s slow, it is works far less often then it doesn’t, and it will get you in trouble with work. You’ll think you’ve clocked out and it doesn’t go through, you’ll think you’ve clocked in and it doesn’t go through. Worse of all some days it won’t work period, despite phone restarts, being patient, and trying for up to 20-30 minutes. It crashes every other time you open it, and generally takes the worst possible route for what is essentially a stop watch. Clearly they attempted to make this some super app, but it’s an abject failure when the most important thing, clocking in and out of work, is non functional. Many, including myself, are nervous about time, as we don’t want to hit overtime accidentally or be under hours accidentally. This app will nearly guarantee you have more problems than before. If possible, avoid this app, if not possible then prepare to suffer because if you go to their help page it’s a Ai that offers one solution, and if that doesn’t work than you are out of luck. I’ve never had to talk to managers more about time than after having to use this app, starting last July, and every day that I’m forced to use it is a worse day than the last.

Horrible. This is probably my most used app on my phone but is the worst. Constant log in errors, internal app errors, errors viewing or adjusting my time or other employees, etc. Just all around a non user friendly app. It’s been years with no improvements. My face ID feature constantly gets disabled on its own. Another issue- It’s like pulling teeth just to enter in my time. I have to put in the clock in section, clock out, GO BACK TO THE FIRST SCREEN (takes long to even update time you’ve just entered and go back), clock out and clock back in. Why isn’t there an option to enter it all in at once? After 4 years of use with little to no improvement I’m really frustrated with this app. The bad thing is I have no choice but to use it on my phone because I am a manager which requires me to manage my employees’ times outside of working hours. One would think think number of negative complaints against this app should be alarming to this company. They should have worked on major improvements and changes on this app all around by now!

Useful but unstable. When it works, it is a helpful source of basic information. It’s so unstable it’s more often a source of irritation. More detail: mobile app on an iPhone 6+ with iOS 12.4.5. Program opens, but a fairly long time to get to logon screen. 100% success rate. Logging on with thumbprint or with password makes no difference. Logging on with cell or wifi-assisted cell makes no difference. Day or night makes no difference. Location change does not help. Long dwell time to load first page (over two minutes. Often longer). 80% success. Select second page (detail of current pay period). Long dwell again. 20% success. Select any of the detail pulldown menus (taxes breakdown or retirement, etc). Less than 1% success. Occasionally screen actually loads before booting itself off. Another 2% of the time. Failure signature is the same no matter where I am in the app. Screen goes black, app kicks itself off the main screen and returns to the logon screen. Does not close the app. Re-log-on required. Sequence repeats. Only time it completely worked recently was when I was able to access the “submit feedback” button within the app as one of the second pages loaded. Then it allowed me to access various pages at will for 20+ minutes before failure. I’ve used the ADP Mobile app before without trouble. Last time I used the app (3 months ago), it worked without incident. Thanks.

Dummy app. This app is not very helpful, lets start with the fact that it doesn’t remember passwords or devices ! Its 2023 and remember passwords is hard especially with this app considering its has to be a very very very hard one . Also this app makes its own notifications in my opinion to get to to engage ( open the app) I have been on leave for 4 months now & have no received a single payment from my employer but literally every two weeks this app give me a notification i check i open the app to check and of course theres no notification with in the app its self . Also i hate how u can not contact an actual person at ADP for assistance. Or the fact that your employer can pay you using ADP but you cant have access to ADP unless your employer gives it to you .

Constant crashing and lagging. This app has potential. It has everything necessary easy to get to and clearly visible. However I always have to deal with the app crashing when I open it. It unlocks then just cuts to my home page, then opens up the second time. I now expect it every time I go to clock in/out, and guaranteed it crashes. The buttons also occasionally don’t work, I’ll hit the clock and it just doesn’t do anything. Everything about the app seems very blocky and half designed. I’d love to see access to the discounts offered through ADP which I can never seem to find anywhere. Something else that would be super helpful is a timer showing how long you’ve been clocked in for. Just to make it easy and clear for those who need to pay attention to it, takes the guesswork out of it. Please please please fix something about it, I dread opening this app everyday for work.

Support is very unresponsive. Ive been using ADP for about a year now. There’s been an issue twice where I can’t see my paystub for months. I’ve tried using the online support through the website and the chat bot doesn’t respond. I called the hotline and had my time wasted multiple times. I never was able to speak to a representative and they just said speak to my employer. When I spoke to my employer she took it up with ADP and they sent her a link to set up a profile when I already had one started. I feel stuck between a rock and a hard place and ADP would rather not lift a finger to try to help those who rely on their service for their own proof of income when there’s an issue with their systems. Update: The email that you gave me to address my issue did the same thing that your hotline and online support for your website did. Nothing but say “your HR/payroll has to contact ADP in order to fix the issue. (Which they have. I was in the office looking at the screen and listening to the phone call) I find it deeply disturbing that a company with such great responsibility over people’s livelihoods would take such nonchalant action with addressing these kinds of issues. Me and my employer have been more than patient with your company for over a year and still nothing

Enabling fraud. My Ex employer has modified the payroll on every week I was paid and he has taken more than $3,000 out of my checks without my permission but the problem is that he has went and fixed the payroll to look like he didn’t where it said garnishment it said other and it was showing where he took my money and now it don’t because he knew I got ahold of the labor board and so he fired and tried to cover his behind I’m very fortunate that I had screenshots, but I believe there should be something ADP could do about the hours I worked I wasn’t paid my last 2 checks my employer kept telling the labor board that he was going to pay but never did she finally gave it to her boss I’m waiting to hear from her, I worked 12 hrs a day and 7 days a week this man refused to pay me my overtime and he went and fixated my hours to where it didn’t look like I was working more than 55 but I was the only employee there and our store was open all of the times we were supposed so who else worked? ADP y’all need to tighten up im sure y’all make enough money to fix this issue!

Just. Get. A. Bank!!! Warning !!!!!!. I have never been more frustrated with a service provider in my life. I called to ask a question about Apple Pay and the customer service guy who barely speaks English blocks my card for “Suspicious activity” even though you have to pretty much give them all your life information JUST TO SPEAK TO THEM!!! My question is how if there was suspicious activity with my card when I called was I still able to ask them information ABOUT the card? Had me on hold just to tell me that they can’t do anything and that I need to send sensitive information to an email address which haven’t even responded to me. You guys are CROOKS. You lock my card when I call to ask a question. You tell me I’m suspicious ON MY OWN CARD which they ask for your social and employer and a whole bunch of information only the cardholder would know and that’s not enough. Your customer service is obviously outsourced in another county and the language barrier is frustrating when they don’t understand what you’re asking or can’t do anything. JUST GET A BANK ACCOUNT. I STILL don’t have access to my account and every time I call they give me the same answer. It’s not worth it. Worst experience ever. And I’m going to continue to spread the word about you to whoever will listen.

The most unreliable time management app I have ever used. This app doesn’t function correctly when on the mobile network. This app doesn’t work when connected to strong WiFi. It’s about a 50/50 chance that it will log your punches, sometimes it won’t log the punch even though it says it was successful. I have had to try and recall time cards from a week before, undoubtedly losing some of the time I should have had. So now every punch I make in the app I have to also write down in a notebook.... seems a little ridiculous, why not just use an old fashioned time stamp machine at this point, if I have to write everything down anyways then what’s the advantage of the app? It does have nice features like being able to see all your pay history and stuff like that. Basically it has potential, but the major bugs prevent it from being anything other then an annoyance and a hindrance for myself and the payroll mngr who has to talk around an correct all the messed up times. Productivity stops, efficiency stops, the whole operation jams up on some level. If the app ever gets fixed I’ll delete this or write a positive review.

Login issues with FaceID and Remember password feature. The developers have created a loop of terrible experiences when logging into this app. The app doesn’t remember your password whether you enter it manually, have fingerprint or FaceID enabled. Literally, every time I have to put in my full credentials because the faceID never works on this app and it also forgets the password that you entered last time, even when you click “Remember my Password”. This is what happens with FaceID: When you log in and since faceID becomes automatically active, it gives you an error message because it does not remember my face. Then, you might think of entering the password manually, but before you even get a chance to enter it in the box, the error message pop up would have arrived. This happens each time you try to log in using FaceID. Eventually, after 5 failed attempts the account will be locked and you will be told to reset password. And when you log in next time, the loop continues.

so bad it feels like a college project. How a multi billion dollar company can have an app like this is just ridiculous. UI fails like calendars that don’t pop up until after you’ve entered the date manually. no summary pages when you enter in data, no status for time off requests, some sort of weird calculator widget that no human would want when you’re entering in hours. Completely idiotic UI displays that show you your possible time off options but don’t let you tap that option to enter new time... silly me I should have known you have to press the other tiny button at the top that says request new time. What are the other sections of the page even for!? Also if you switch away from the app it reloads the page like a website and aggressively times you out. But please show me that stupid login animation again. I’m sure you’re proud of it. Also why does the UI show a password box when fingerprint ID is enabled? That’s just confusing. just one of many dozens of design fails. The entire thing is just a master class in poor UI/UX design

Used to work, now it doesn’t. Update: every time I log in, it says I have a temporary password that can’t be re-used, which forces me to re-set my password. I don’t have a temporary password. It’s just a regular password. Update: after the app has been updated, it worked once. Now, two weeks later, it does not remember my password/tells me it is incorrect, and asks me to reset it upon login. The app used to work fine. Now, every time when I should be able to use touch, it asks for my password. I enter my password, and it tells me my password is incorrect. I re-set my password, and it tells me the NEW password is incorrect. I have only been able to log in once in maybe 3 months? Please fix. I also note several people have written similar reviews. I’m concerned about the lack of customer service and support given the problem is ongoing. Doesn’t speak well of ADP. Update: after receiving a “developer” response, they say I need to contact my HR for a problem with THEIR app not working?! It’s your app that is requiring and not recognizing passwords! Even more concerned that problems aren’t being investigated, but passed off.

The laggiest app there ever was. I’m convinced there hasn’t been a decent update for this app since it was released. This app is SO slow and half of the time is lagging so bad it doesn’t log my clock in or clock out punches. First off, the log in screen 🙄 good luck if you miss Face ID the first time because you’re going to have to close the app and reopen it because the Face ID button in the upper right hand corner doesn’t work! When you finally do log in, you have to watch the ugliest, slowest, glitchiest graphic there ever was telling you once again that you’re in the ADP app in case you didn’t know already after spending 5 minutes trying to log in. Past that point, if you’re lucky, the Home Screen will load. Other times, you’ll be left staring into the eyes of the spinning wheel of death waiting for it to load. Which eventually will lead you to closing the app and going through all of that AGAIN. The layout and style of this app also just reads as dated and definitely needs a modern touch. If the app actually worked and was easy to navigate and use, it would be great. Hopefully a face lift is coming up for this app soon.

Fix your app! So tired of bugs in this app. Updated yet again - Trying to use the app to clock in and got an error message that said “You do not have access to view the clock experience” I am so tired of having to chase my money because of the the bugs in this app. For the last 3 days yet again I can not clock in or out due to no clock showing in the app. Please fix this! Update — Sept 2022 Lately the app has been working wonderfully. Then they went and updated the entire look. Ugh… can you put the clock back in front so that you can clock in and go. Having to go into the app than into an area to clock in is ridiculous. Quick functions should alway be for front. Please move it out of the folder it’s in. Here we go again. Can’t log in. You are messing with my money people. I’m supposed to depend on this app to get paid yet half of the time you can not log in to work. I can log into app. But not able to log into work. Now I have to rely on someone else to make sure I get paid on time. This is ridiculous! Please fix this as it’s been a week now....again.

User Friendly… NOT User Efficient. This app, more at the end of last year and beginning of this year, would take a while and sometimes multiple times to login. Often, once I log in, when I press a menu button, it will act as though it’s going to the next page but ends up right where I started, on the Home Screen. Right now, my notifications won’t clear from my app, even though I have read them. I’ve tried everything - deleting them, deleting and redownloading the app, logging out and in, etc. The notifications will not go away. I’m now having to get rid of the red bubble on the app in the meantime. On a positive note, I think the app layout and toolbars are very user friendly. It’s easy to navigate. However, with everything else, this app needs some work. PS - as I was typing this I had to manually capitalize letters at the beginning of sentences. That’s not a setting I chose on my phone… Also annoying.

You have to use it, so…. Well if your workplace uses ADP to make you clock in and out you pretty much have to use this app if you don’t want to wait and log into your computer or use a shared “punch in here” computer. In my experience the app is really slow and the UI is a bit cumbersome. For example, you click Face ID, it recognizes you and opens the app I guess, but then asks something like “Log in?” and does a second Face ID check to actually log into your account on the app you just securely confirmed you wanted to open. When an app is designed to open every time like this, you basically known e kind of experience you’re in for. Same thing with the time clock. Why isn’t there ONE button on the Home Screen for “clock in?” You have to click the button that’s like “use clock?”, wait a few seconds for the time clock screen to open up, and THEN click clock in. It would seem that most people USING A TIME CLOCK APP would want to clock in for work when they first open the app. That option should be right there at the top. But, what do I know. I only have an MS in HCI/UX.

UPDATE: Still slow, only works half the time. Updated review: it’s still isn’t great. I still get an error message every time I log in and I don’t even know what’s it’s for. My app is up to date. And now it does this thing where it randomly decides to forget my fingerprint which is also SUPER ANNOYING. The app freezes all the time. I’m lucky if I can log on without it freezing the first time. it baffles me that the ratings are so high on here, because this app gives me nothing but a hard time. Original review: This app is honestly just terrible. Each time I log in I receive an error message. Don’t know why or what for but it still lets me into the app. I get into the app, it takes forever for the clock in button to show up. That is if it even shows up. Half the time a different error message comes up so I can’t even clock in. No time shows up, no buttons, just a red error message. It’s infuriating when I’m just quickly trying to start my day! So later on I always have to log onto the webpage and adjust my time card because the app couldn’t just DO THE JOB ITS SUPPOSED TO DO. I’d much rather just log on using my computer each day but by the time I start my computer up, and the page loads up I waste 10 minutes of my time anyways. The webpage is slow and the app is even worse.

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Password needs changing too often. Password needs changing too often

ADP. ADP what can I say forced to use it for work to access pay slips what a piece of junk way to convoluted makes everyday tasks difficult enjoy

Rubbish. The app does not show my current information and has to be reset each time I would like to see my current information. This has been reported many times with no solution

Only for USA and Canada :/. Cannot use for Australia, cannot login at all. Please make it work for Australia. Very time consuming to have to use client ID and user ID via the website version.

No international support. Why can’t I use this app in countries other than America????? The world is a bigger place, surely you realise that..

Brilliant. Worked first time out of the box, really simple and i could do everything i wanted, when I wanted. An improvement over the web based intranet site i. Currently use for ADP

Classic stitch up 😂. Doesn’t work for aussies. What a fail

iOS 13 doesn’t work. App won’t even open, please fix!!!!

Pretty useless. Every. Single. Time. Whenever I try and use it, it tells me access has expired and I have to go to my laptop and reset everything. Deleted.

Pay. Very hard to use and log in to

Aus Login. Please consider Australian access. Thank you 😊

Doesn’t work in Australia. Fail.

Proper bad. Seriously this service is so unreliable, I just want access to my pay information and constant password changes and bugs hinder my access! I want to check my leave hours and I can’t because of “maintenance” Last time I needed access my password had randomly expired before it should have, and on that topic it’s 2020, it’s time for 2 factor authentication without needless password changes!! Seriously, it’s not secure it rely on forced password changes anymore!

Disgruntled. Does not let you log in - should be reported.

Only works for Americans & Canadians. Most users trying to setup the ‘ADP Mobile’ application will find that no matter what they do, it simply will not allow one to login… After digging around in the application, I eventually worked out that this is because ‘ADP Mobile’ only supports clients in the United States of America and Canada. That poses two obvious questions - why is this application restricted to certain countries (despite the global presence of the platform), and why is ‘ADP Mobile’ even available in the Australian App Store if we are not permitted to use it? Obviously I cannot speak for how well the application actually works because I cannot login, though after reading the reviews in the App Store, it looks like it’s a pretty bad experience anyway; but I am still rating this a single star due to the fact that it is restricted to select countries.

Garbage. Fingerprint login doesnt work, password login is cumbersome at the best of times. App doesnt offer same features as the website.

Doesn’t work for my company. I downloaded this app from the App Store as an Australian user. Doesn’t work.

Errors on new iOS 14.3. Not functioning with new iOS update. When it does work it is extremely slow and clunky. Horrible app to use day to day.

Useless. Doesn’t work in AU and doesn’t seem to have any features like approving leave requests anyway.

Terrible. Works about 30% of the time.

Cannot access the app.. Cannot access the app, and very slow responding to solve the problem.

Horrible, hate using it.. Splash screen stays on for 5-10 seconds when loading up so you’re not sure if it’s crashed or not because theirs no indication of anything loading. Doesn’t remember your fingerprint so no point in registering it. Overall it’s a horrible non user friendly interface.

Not supported in Australia. Can you please make it available in Australia!!?

Don’t bother if you live outside US or Canada. See above

Does not work. Does not work

All good until I needed it. Stopped working the day after I left, was supposed to be available for 90 days.

Very limited function. No access to leave history, staff leave page, other information found on the ADP website

Waste of time. Useless bring back paper payslips

Deleted straight away. Doesn’t even allow you to log in, waste of time

Can’t log in. App asks for email address and password. I don’t have that, just a client I’d, user I’d and password. So I can’t use the app. Useless.

Mr. Very slow and over complicated for a payroll app

Unreliable. Used to like it but lately it crashes way to much now and my payslip used to be in at 3pm now 10pm and still not in ,

Confused. Does this app only work in USA & Canada?

Not so good. It’s slow and clunky. It logs me out far to often and I usually have to have an administrator reset it because it then locks me out. Considering there was next to zero privacy issues with paper pay advise this seems way to complicated and is now an unreliable way to receive pay advice.

No point - uninstalled immediately. There are so few features this app is next to useless. The features which are the are all returning errors or no data at all.

Love it. After reading and following the information from the web portal site I installed this app and love it and just to add to this it uses the TouchID if you want!!!!

No great. Have used this app for a few years now. It locks me out every few weeks when it’s time for a new password and I have o wait until I’m back at work to reset it. So frustrating this happens all the time so much so I had to write a review 🤯

Australia support. Please enable the mobile App for Australia users

STILLDoes not work if you have a client ID. Version 3.0 still doesn’t allow those of us with client ID's to log in for some inexplicable reason

No Aussie love. Doesn’t allow you to login without client ID and why is this in the AUS Apple Store if it doesn’t work in Australia?

Limited global use. Only for Canada and USA. Rest of the world doesn’t matter!

It's not a user friendly!. It's not recognise my details to login on the app. Keeps saying wrong user id or password. But details are correctly login on the website.

How to recover my account. When i click forget anything just bank page

Useless. The app barely ever worked properly and since May hasn’t been able to show me anything current. I have to keep going back to the website to get my weekly info.

Absolute rubbish app. Complete waste of time and resources, constantly forcing users to change password, some users don't want to change their passwords all the time. Fingerprint login never works. Not by choice had to download this app. Our company uses this garbage.

Rob Otis. Probably the worst app I’ve ever used ( or mostly not been able to use )

Australia???. When will this be available in Australia?

No Australia support. This product can only be used in the USA and Canada.

Pathetic. Constantly crashes, sometimes won’t let you log in, if you don’t use it in around 2 weeks you are locked out. My work now makes this the only way we can see out payslips, and it has become farcical. AVOID AT ALL COSTS!!!

Doesn’t work.. Downloaded and won’t accept my password! The whole ADP system is useless. No less work outsourcing and when we signed up they told us they could do a lot more than they actually can!

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App is broken. I have to change my password almost on a monthly basis. It can’t remember my password even though the password is lock to my biometric ID. If the user is unable to sign in to see their account the app isn’t user friendly.

ADP Misery. I have found ADP very difficult to use. It’s quirky and is often hard to open. We also use the system to track our hours at work. This is particularly flakey. I can’t ever get my hours in on the first try. I preferred our previous system.

Slow and Antiquated. This app sucks, it stalls and is super slow.

Slow. App never loads. I currently can’t access schedules.

1980 app. Ridiculous app, nothing good.

Useless. This App needs work! No calendar anywhere that shows any pay dates along with obtainable data that can be pulled for calculating investments to help offset the crazy amount of taxes that I need to pay out monthly on earned income! Absolutely ridiculous!

Ugh. This app works on and off for me. Lately it won’t even let me sign in anymore. On the computer it will but not on the app. I just wanna see my pay stub without going on my computer :(

Never loads paystub. Our company has switched to using this app for our paystubs and we encounter nothing but issues. Haven’t been able to see a paystub for weeks again now because of ongoing issues with this app!! Terrible.

Great app. Everything is easy and user friendly

Hi. Nice

So handy. I have never had an app like this with an employer and I find it so helpful to be able to easily access pay statements. The information is clear and easily accessible.

Very good App. Very easy for the general work understanding and Using. I like it very much

Slow. The system is slow to open to get to the punch clock

Pay day. I like ADP from the time . I am in Canada & it’s number 1 choice for Canadian owned companies.

Nothing is working. Hi! One star just for keeping your attention After last update nothing is working. I need time off( many people will needed that option before Christmas), can’t check hours Thank you!

🤯. Very poor connection even when I attach with fast wifi and sometimes it doesn’t show new payslips

Notifications don’t go away unless you delete. Whenever there is a notification marking them as read or opening them do not close it. Only way is to delete

Can’t see pay statements. Just trying to see my pay stub, but it won’t load

Very handy app. Easy to use.

Vacation. I have no idea why this app is not set up so you can go in and book your vacation and also see your vacation time off. Absolutely detest doing my vacation on a computer let alone checking to see if it’s correct.

HAVING ISSUES. I’m having major issues logging in. It’s a great app and I use it for my hours and work but since the last two updates I can’t log on nor can I use quick clock, please help

Probleme. Il y a toujours un message d’alarme qui s’affiche quand on ouvre l’application qui nous dit de réessayer plus tard, mais finalement quand on click pour voir notre paye, ça fonctionne quand même C’est bizarre Pouvez vous réglé ce message d’alarme qui s’affiche pour rien ???? Merci

Updates. Great app works, updates are consistent not a bothersome. Easy to use.

app sucks!. after updating the app my screen never passes the loading adp screen, great job guys! right on time for tax season 😃 how ab fixing the app instead of gaslighting us into deleting and reinstalling, yk it won’t help…

Calendar Integration. Think the app is great, and pretty handy to use. My only wish is that they would integrate “export to calendar” since I use my calendar for everything. It can be a pain to login every time I need see shifts.

Can’t login. Why could t I log in would t even show the screen that says username and password. It just shows ADP and its logo always designing for people. Been using this for years now and installed on my tablet logging in and out with no trouble except today.

Not ur fault. App works fine, just taxes make me sad sometimes so I don’t love checking my paycheques

User Friendliness. I use this app everyday for clocking in and out of work. I check my pay, vacation balances, schedule and time cards. It’s simply, the easiest app I’ve ever used and most informative.

Poor attention to detail. Errors affraught

App is not very responsive. The feeling of this app is old and outdated. Everything is slow for the modern world. For example, the login takes an absurd amount of time when it should be instant.

Nothing but problems. Every time I go on it gives me a error message saying: “GroupErrorCode, 01, ErrorCode, 1003, ErrorDescription, Internal Server Error, transaction_id"

Only works about half of the time. As the title says it only works about half the time and then when it works it constantly freezes it feels like.

Crapdp. It is extremely annoying, sometimes it doesn’t let you log in, when you finally do it, it shoots down by itself, not letting me see or do anything. I have removed and reinstalled the app many times and still it doesn’t work.

Unreliable and full of bugs. They prioritize greeting you in the opening of the app than having a functional log in button. Only works 10-15% of the time user wants to click in or do something else

Unable to login. I’m using total access.adp.ca website but unfortunately I’m not able to log into the same credential for this mobile app

Slow and does not save Touch ID. App is very slow to open. Doesn’t open at all sometime. Just a hula hoop forever. Does not memorize Touch ID ( very annoying). Entering hours in the end of the week day by day requiring saving everyday is also annoying. Why can’t it be: hours -check mark 5 times and save once in the end?

Worst App ever. App always have bugs and doesn’t open properly most of the time. The features and limited and displayed poorly. It has much more to improve and develop. It’s not my favourite app at all.

App has many glitches. Majority time it doesnot work. After each update the app wont open

Bad system. System sucks, keep forgetting my face ID and username. It takes hundred years to log in, sometimes even can’t be logged in.

Excellent app. Precise, functional, and so convenient. I recommend using it

Garbage. Not working properly

Slow to load. App is okay. Slow to load most of the time. Definitely needs some improvements.

Annoyed. They kept harassing me for a review. Here you go.

Technical problem. This is the worst app they can not solve the technical problems

Mr.. Why? Do you ask me?

Sucks. App sucks. Forced to use it. Very slow

ADP APP. Easy to install and setup. User friendly and on time in updates and reminders.

Doesn’t remember login on iPhone. The app will forget your user IF and password and FaceID every few days on iPhone

Passwords. Being forced to change our password this frequently on a payroll app makes no sense. It’s not like we have access to actual money on it. My banking doesn’t force these changes.

Payroll summary. Payroll summary is never available after midnight the day of payroll why?

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Glitches. I’m confused as to why the website and the app report different information when viewed. For example, we are biweekly, and we can’t even view (on the app) the breakdown of our weekly hours. It totals both weeks together. If you go to a desktop computer though, you can see the weekly total, along with the biweekly total. When viewing the home screen on the app, the information reporting for your timecard is for the week prior, not the current week. So it forces you to open multiple things in order to get the answer that should be readily available on the Home Screen - it was clearly developed to do this, but it’s not doing so. I can’t be the only person that’s noticed this. It’s very confusing and not user-friendly. It would be great if these could be fixed!

Will not receive money correctly! Terrible app!. I honestly hate ADP with a passion. Every time ive had an employer with ADP this company finds another way prevent me from receiving my money correctly. 1st time I had an issue was after entering and submitting my direct deposit MULTIPLE TIMES every week and never got any money directly deposited in my account. Always a paper check after submitting my direct deposit. 2nd time was when i started for another company and my first and last checks had to be physical checks instead of direct deposit which is infuriating given mobile depositing physical checks is a longer process. Now recently Ive vividly remember filing EXEMPT for my federal taxes yet i look at my 1st paycheck paystub just to see federal taxes were withheld anyways. Ive never had issues with any other company. Workday is a FAR BETTER company which ive had NO issues with in the past. Use Workday instead of ADP PLEASE!

Fingerprint forgetting is SO annoying. I use this for work to clock in and out. It’s fine when it works, but about once a month, it forgets my fingerprint and I have to login with my password, which has long since been forgotten by that point. This means I have to go through the process of resetting my password and fingerprint. If it happens when I’m supposed to be starting my shift, I end up just taking a screenshot of my phone instead to submit to my employer so I can move on and reset everything when I get home. The last straw for me was this Friday. I was able to punch in for a shift at the start, then when I was leaving and trying to punch out a few hours later, it happened AGAIN. My “fingerprint needed my password to be set up”. UM I ALREADY SET IT UP LIKE 6 TIMES. Just way more trouble than it’s worth. I would absolutely use a different app if I had the option.

Loading, loading, loading…. Everything in this app takes forever. Logging in, going to timesheets, clocking in, everything is accompanied by a long wait. Which is particularly frustrating since this app records your punch times to the minute. So if you’re one minute late clocking in (because, say, your app took over a minute to load), this will mess up your time. The “quick clock” feature that lets you clock in without signing in WOULD be great - IF it worked reliably. Unfortunately it often doesn't load and you just get stuck staring at "Please Wait". One time I let it go just to see how long it would take, and an hour later it was still "loading". Even when it does load, half the time you get a message saying "please sign in to enable quick clock". Seriously, this happens seemingly every other day. Bypassing the sign-in is the WHOLE POINT of the quick clock feature, so this defeats its entire purpose. Other than this the app generally works fine. The problem is that clocking-in is literally the most important feature of the app and the only thing I use it for. If I could reliably clock in within, say, 20 seconds of opening the app (not a huge ask imo), I would rate 4 or 5 stars. But as it is now it barely deserves 1.

Not working. It depends on your phone network now I have a iPhone so you would think on a 1,000 phone I should have no problem but this is how we clock in for work and the first week went well but the last pass 2 days I haven’t had good luck on this mobile app in the building I work in when I get ready to clock in and it’s a problem on Tuesday my phone screen locked up so I had to clock in on a time card I’m glad we didn’t do away with them all together otherwise how would we get paid for the hours we worked. Then on Wednesday it said I was putting the wrong password when I know it was the right one I had to rest my password so this app is more trouble than helpful to me and if I didn’t have to use it I wouldn’t use it.

Hate this app. This app annoys me like no other. My phone is secure and I must constantly update my password. I don’t care and it doesn’t allow me the option to bypass their security parameter. I feel the same about all such apps so it’s not unique to this one. I wanted to right a better review later but the app does not have “later” as an option when presented with giving it a rating. I wanted to email my “corrected W2” and was presented with that annoyance as though they are happy with their software. It only provides Write a Review (now) or Ok (moving on) so this entire piece is written in my detest of having to even use the app. A reluctant user for last 3 years as determined by my employers. Now will I get to actually email this W2-c or start all over? And I can’t stand the regular app updates too. I’m old school and would prefer ADP send me the pay and W2 statements. And they don’t even have all my W2 statements. That is an issue with them and my employer I’m guessing. This digital world will lead to our enslavement! It will never be truly or fully secure despite their assurances and platitudes of rigorous security efforts. Once we are forced for all digital society it’s only a matter of time. And then the “robbers” don’t just an individual or business but everyone connected to that issuing company all at once. A true goldmine for them.

I was loving this app until it stopped working. I’ve had this app for over 3 years. I didn’t need to use it for the last 2 years but just recently got a new job that uses the app. It was working perfectly fine for over a week until about 3 days ago. Now when I try to log in the screen goes to the ADP logo with no option to log in or do anything else. Idk if I should delete it and download it again but when I try to reset it, it says any stored data will be lost so idk what to do at this point. The app is much more convenient and has more options/functions than just going on the website

If they had an app to replace literal garbage, this would be it. This app is absolute garbage, and here is why: So I’ve tracked the apps’ errors on an excel sheet, and out of 100 attempts to use basic clock in/out features, here is what’s happened: -15% of the time the app works. Wow! A whole 15%! This wouldn’t be extremely sad if a multi-billion dollar corporation wasn’t responsible for developing the app. -35% of the time I try to log in it loads continuously, and I am unable to do anything -10% of the time I try to log in it says “Server Error” and I am unable to do anything -20% of the time I try to log in it gives a 404 error and I am unable to do anything -20% of the time I try to log in it brings me to a half-loaded dashboard, and I am unable to do anything So out of 100 attempts to use the basic function of signing in and clocking in/ out, 85 attempts have failed, and only 15 have worked. Also, while the app has worked 15% of the time, during this 15% it was extremely laggy, taking tens of seconds to respond to tapping the clock. This is frustrating while working at a startup, as my manager doesn’t have time to be editing my timecard all the time because of an error on the app developers’ part. It also makes it look like I am not responsibly tracking my time.

Fine, but could be GREAT!. I only need the ADP app for basic timekeeping and it does that just fine. I agree with others that the app can be glitchy. I *always* have to click through to my time card two times because the first time it glitches and closes back to the main screen. One major piece of functionality missing from the app is the ability to add comments to time keeping entries. I work small amounts here and there and give a basic high level report of what was accomplished during my hours to my supervisor twice a month. This requires me to keep a separate record of my activities in a running email since I use the app for all of my time keeping and you can’t add comments in the app. You can add comments to entries on the full site so hopefully that feature can be added to the app!

Glitchy trash. This app is absolute garbage. Constant problems with geo-location. The quick clock function never works. I’m always having to sign in and use the clock feature which ALWAYS, EVERYTIME I press it blanks out and brings me right back to the main page you see after signing in. Just for me to have to press it again. So instead of just pressing clock once I have to press it twice ALWAYS!! NOW neither the quick clock geo-location works or the clock feature after signing in works. All I hear is clear cache delete and reload app. WHY? I never have to do that with any other application I use. Yet I’m doing that monthly for this hot garbage I’m forced to use 4 times a day. Who wants to or has time to sit down and right a five min review about how trashy this app is? I sure don’t but I’m so sick and tired of dealing with this on a weekly basis. If I could give this a 0 star review I would.

ADP crashes a lot. ADP is a good app for getting a job and doing all that, but there are some issues I’ve found while using it. Number 1, if you leave the app for a set amount of time the app will completely close and it will have you fill out whatever you were doing over again from the beginning or some random place in the middle. Number 2, if you are on the app for too long then the app will just stop working and the loading circle is just going to keep spinning, forever. Number 3, sometimes when I try to continue my onboarding, when I hit the active button the app looks like it’s trying to pull over the next screen so I can continue, but it just keeps looping this animation of pulling the next screen over. Overall I know that ADP is a big platform for getting a job and stuff like that, but this mobile version needs some work done to kick out a few bugs.

Utterly useless - just use their web. Company required we download this awful app to register our vaccinations. EVERY time the app is opened and logged-in, it asks to register vaccinations (can’t seem to find any record of it each time). Icons spin as it tries to display payroll details (pay stub, etc.), NEVER populates. Just sits there for hours. Log onto the ADP web site, get right in, do everything needed (except web site does NOT have the covid vaccine registration option, go figure). Now that I’ve entered my covid vaccine 4x, and each time it looks solidly accepted, I’m done. Deleted it. Never looking back. 99% of functions of this app simply don’t work.

My review. This is a great app and all, but like every great app it isn’t the best. One of the biggest issues with APD Is that sometimes it does not contact you in anyway let you know that you get paid, then there sometimes toward does contact you letting you know that you got paid. My dad also had this problem when his place of work used ADP. Another issue that I have with it is you cannot request time off with the app. There also pros to the app. One of many being that you can check your schedule on the app, and get some contact information about fellow employees That is allowed by the company. Another being you don’t have to go to a computer to check your schedule, but then again you have to go to a computer To request time off. That is why I gave a three out of five star for this app.

Slow to load, connectivity problems. This would be a great app if it didn’t take so loooooong to loooooaaaaad. Some days it’s fine, but more often then not, it takes several minutes to load the dash board- That is, if you can even log on. So many times I’ve tried to log into this app to punch in for my job or take a lunch break, and there is a “cannot connect to the server” error that pops up. And when it does connect, it takes sometimes like 5 minutes just for it to log in. I literally have to plan on trying to log in at 12:00pm when I start work at 12:15pm just so that I can punch in on time. Same thing for Lunches. Take lunch at 5:00pm- start tying to log in at 4:50pm otherwise, you’re late. Other than that, it’s great. I like all the features, being able to see my past paychecks, and punches to check accuracy. So, I they’d work on the load time and the server connection issues this would be a great app with no complaints.

Major inconvenience ‼️. Generally, an app should never be down this much… I’ve had this payroll company since the new year and 80% of the time I go to check my pay stubs or anything on the app it simply doesn’t work and says there’s a problem and to try again later.. but later never comes because I swear it’s always down. I’ve restarted my phone, redownloaded the app, cleared caches, Updated phone software to latest update, and it still doesn’t work.. and I’m clearly not the only one with this problem. Unfortunately, Im stuck with this app and whenever the app is up and i’m able to view my information is nothing short of a miracle. Giving it 2 stars for the UI, but I would give 1 1/2 if possible. Please fix this because this is quite an inconvenience when I don’t receive paystubs in the mail, nor do I want to.

Adp app. When is not wanting to open at all I don’t know why I can sit here for 30 minutes to an hour and it still loading it will not let me in and I need in so I can get my tax W-2 forms out so that I can do my tax return I cannot do that if it keeps loading and loading and loading it doesn’t open where I can go to login and put in my password it is circles the little thing of loading for hours and hours and doesn’t even let me in because it one day I want to do go and go and go for three hours and it still was loading it never loaded I just think that it needs to be updated or something and it doesn’t seem to want to update on my iPhone 8

App changes my password arbitrarily. Every time this app changes my password and locks me out I will come here and leave ANOTHER negative review. This app stinks! I just changed my password a week ago and now this useless app is telling me I need to change it again. My password is saved in my device and I enabled my fingerprint to log in but ADP decided 6 days was long enough and I need to redo the password and fingerprint AGAIN. THIS HAS HAPPENED NO LESS THAN 15 TIMES! This app is the most useless app, adp in general must be a shoddy company if this is the level of expertise they’re comfortable with. Just spent 30 minutes changing and re-changing my password again and again only to be locked out. This app absolutely is the worst. I don’t know why I keep trying, but I want to be able to put in for vacation and the app constantly locks me out, thank you for nobody from the developer reaching out to help solve this problem. I guess I’ll just forfeit my vacation time.

minor annoyances could be fixed very easily.. My job requires we use ADP to clock in and out multiple times a day, so I use this quite a lot. at least twice a week it completely forgets my log in information and I have to input it again, which often means I have to pull over and type it out, so that gets old quick. also, without fail when I click the Log In button the screen shifts and instead I click "forgot password" and have to back out of that screen before continuing. a little thing, but it is literally every. single. time. I also think the app would benefit from being able to clock back in and have it logged without having to wait 3+ minutes. I just wanted to put these issues out there so the developers are aware and hopefully fix this issues.

No stars. I’ve updated the app, deleted and redownloaded, cleared my phone’s cache, and whatever else I’ve read in these reviews. This app hasn’t opened for me in weeks. It just sits there at the title screen and lets me stare at the lifeless logo of this app. There are millions of dollars being poured into this from corporate conglomerates… why on earth is there not a responsive help team, or an app that even remotely works? And the developer responses to these reviews are hilarious. Never once taking responsibility for the issues at hand, only pointing the blame at the users. Breaking news everyone, the app is free, and our companies pay for it. Yet there are still all of these well-articulated, and put together reviews from the users… could you imagine if we had to pay out of pocket for the app? No one would buy it, hands down. Hire a proper team of coders to go in and fix your app… instead of blaming the thousands of not millions that struggle with your neglectful app.

Not impressive, but better than others. I’ve had to use a couple other apps/companies for hour logging and I appreciate ADP. There’s not much to say about the app. I use it to clock hours and request time off, and it largely works. My company doesn’t use a lot of the features the company has, so I can’t judge those. There’s just one bugaboo that really frustrates me. I have to cover my front camera or face the phone to the ceiling because no matter how many times it gets updated for bug fixing, the facial recognition gets triggered randomly and if I let it confirm my face, it’ll kick me back to the home page. The only way to stop it is to tap when it’s trying, or let it fail and then tap cancel. That annoyance happens three to four times I use the app, every single time. Fix that annoyance and I’ll bump you to five stars.

Can’t log in/UPDATE. I have had this issue solved already, Thank you for your response though. APP has and is working. I have been having problems signing into my ADP mobile app for the past 2 weeks and still today, nothing. I put my information in and then it takes me to the screen where it usually shows the pay period, but all I get is a circle rotating and if I let that circle keep going around and around it eventually times out. I now have 2 alert messages in my ADP app and I can’t even open them. I have erased this app turned my phone off/turned back on and downloaded the app again and still nothing. Please correct this problem as I need to get my information and pay. Help Help Help!!!

Mostly useful but can be pretty annoying. My job switched to using ADP as its agency for payroll. I was never impressed, but I do acknowledge its usefulness. Everything that I used to have to access separately (paystubs, tax forms, benefit info,etc) is now mainstreamed on ADP. That’s the great part. The not so great parts? Having to frequently log in and switch on Face ID within days (sometimes within the same day) of each time I log in to record my hours. And in general the app is a bit slow. (just like the website, which for the record I also hate using because it keeps telling me I’m logged in somewhere else when I’m not and no one feels like deleting cookies or whatever every time I need to access the site so here I am with the app. I’m thinking the developers just need to take more time with this stuff, honestly) 3 stars until ADP steps their game up.

Unreliable. This is an unreliable & frustrating app. Does not work more than it does. Many coworkers have same experience. Deleted it & reloaded & works worse than ever. My organization requires we use this. Wish we used another vendor. 11/8 - it’s only getting worse. Now I have to delete the App daily & reload it just to be able to punch in. By end of my work day, when I try to punch out, I try to pull up the app & it opens the from page screen then closes on its own. After multiple attempts, I just take a screen shot of the time I TRIED to open the app & tomorrow I have to spend the time logging in to the website on my laptop to be able to adjust the punch out time manually. I can’t imagine what my organization is paying ADP for our thousands of employees to use this App & many of us have this same issue. Do something to fix this App! It’s the worst!

Loathsome App. Because unfortunately there is no way to express your opinion to a real person, I am forced to write a review on here about this company overall. I used ADP with several companies by now and I could confidently say this is the most terrible, loathsome, frustrating, none user-friendly, complicated, uneasy, anti human website/service/company/management I have ever used in my life. I cannot begin to describe how much I despise myself when I use it because I simply don't think it is made to serve but rather to control, manipulate and make things harder. I am bummed and disappointed in every company that uses this service as it should be boycotted. Some of the reasons for me loathing this service: App is laggy, and does not accept time off requests from everyone. So pick and choose (probably an agenda by the company) No human support. They just tell you off and ask you to call your HR (thanks for the help) Old interfere vs new interface on the website. You only have an option to switch to the new one but not go back you the old one. Some options are only available on the app!!! You heard it right. Website literally does not work well on Firefox and when i attempt to use chrome by copy-pasting the link from Firefox all i get as 'incorrect login' but i just changed my password?! And many others. I do not recommend this service or app to anyone. Terrible, simply terrible.

What happened to the Time Card feature?. I’ve always loved this app because I have to manage my employees while I’m on the go. The app always allowed me to do their time cards outside of the office. This updated version of the app has left me flabbergasted. The time card and team time card features aren’t included under the “More” section on the app, as the new app info said it would be. My company has used ADP Workforce for years and as of Saturday, I could log into the app and update time cards. Since that feature isn’t available on my app (I don’t understand why), this app is useless for me. I’ve deleted and reinstalled the app 2x and nothing has changed. PLEASE release another update soon so I can have the Time Card features back!

Only to torture employees. This app is horrible. The only reason companies would chose this app is because it is free with ADP payroll services, which explains why it is so cumbersome and user unfriendly. The app does not fit well on the iPhone. It has no memory, so you are constantly scrolling to get back to where you were. It has no auto fill options or paste options. The only reason a company would actually choose to pay for this app would be to torture their employees to get their pay. I would give it a zero if possible. Then ADP will claim that certain features are only available if your company makes them available. That excuse may explain not having prepopulation options or pasting options but does nothing to fix the cumbersome nature of the app or the fact that it is not iPhone friendly. The only thing worse than this app is there web browser app, it is beyond cumbersome and I would rate it as user hateful.

Crashes Every Time. The app is good when it works. It’s clean, easy to use, and has a lot of information all in one space for my benefits, pay, etc. The only issue is that I can always expect to sign in twice because the app will crash the first time. Sometimes it’s when it’s loading the shining ADP graphic after login. Other times it’s when I successfully logged in and I click on the first link (usually Clock, for me, but sometimes Timecard). I’m not exaggerating when I say this happens every time I go into the app after about 15 minutes of not being logged in. I’ve tried using both Face ID and manually putting in my password just to see if it would make a difference, but neither seem to work better than the other.

Why do they call it the lone star app?. Because you can’t give it zero stars! This app is terrible. 9/10 times I will have to attempt to clock-in or out at least twice before it registers, I’ve been marked late countless times because I have to spend so much time clocking in, sometimes the app will tell me my clock action wasn’t registered but then there it is 2 hours later somehow, will often ask me to login to do any task after I’ve already logged in with face ID, crashes all the time. There is no possible way that this app actually has a 4.7 average without ADP buying reviews or forcing their employees to review bomb it. Honestly looking forward to getting a new job so I won’t ever have to deal with this app-tastrophe ever again. And to top all of it off, ADP has deleted my original review! Shame on y’all for being so terrible at every single opportunity.

Worst payroll app ever- I lose money. This is the worst payroll app ever it never loads on the first time it constantly logs me out. It forgets my face ID. I cannot clock in and clock out at the right time. It cost me money and time in a lot of frustration with this stupid app. I really hate it. You should stop designing or do a better job at it. This is the most horrible experience I’ve ever had for payroll. Also, dang near every other coworker of mine has the same problem and even people at other jobs hate ADP- I wish we would go to paycom- much better .. I wrote this review trying to clock back in from lunch. I am scared to clock out for lunch because it’s taken me HOURS to clock back in and reset my phone - (it’s a brand new iPhone 14 with plenty of space and I have like 9 apps that’s it) - .. ADP (always designing for people) needs to stop “designing” and just get it right and leave it alone

Very buggy. This app crashes a lot on iPhone I am constantly having to re log in due to the app randomly crashing and every day when I try to enter my password the first attempt when clicking in the password box will kick me out of the text box and I have to click it again. I am a field service tech and this is not something I want to deal with every day while driving. Also this morning I wanted to request a sick day but I entered the day in wrong because for some reason the app defaults the date to the next day so if I requested it on Friday it will default the date to request it on Saturday and I went and erased the request after I realized that happened and then I get a security message that they are logging me out for my protection and I was not able to log back in and correct this idk if this is a timed lockout but super frustrating when you can’t correct a mistake before the manager possibly approves it incorrectly bottom line I absolutely hate this app it needs to much work.

Convenient but wonky. I’ve been using this app for a while to log my hours at work. But I keep having issues with clocking out so I’m starting to get question at work for being irresponsible. There have been a couple times Ive forgotten to clock out but there have also been times I know I clocked out and it doesn’t show. Then this last period it clocked me in one morning twice flagging my account for my employer. Had I gone to clock in and was already clocked in my only option should be to clock out. I don’t even know how I clocked in twice within five minutes of each other without first clocking out. Then one day it clocked me in for work one day when I was off so my account got flagged again. Not sure if I should give up using the app altogether and only use my computer or what. The app is convenient but I don’t like that something seems to keep going on during each pay period.

Works Great, but.... The app runs smoothly and don’t have any issues with it when I’m logged on. However, every day I have to Enable “Unlock with Face Recognition” and input my password. Sometimes it happens after I have closed the app. Not sure if closing the app clears the cache, but this doesn’t happen to the other applications I use that allow me to enable Unlocking with Face Recognition. Please, if possible, please fix. If this is not possible let me know so I can change my review since it is out of your control. Thank you! (Update) With the new update, the developers may have fixed the issue reported. Hopefully that did the trick and I don’t run into the same issue.

App is horrendous. I’ve used this app before with a previous job and honestly cannot remember how my experience was. Years later and I need the app again for my job. I’m not sure if it’s just me, but using this app is so stressful. The user experience is not there and I wish I didn’t have to use this app. It takes so long to make changes and when I have to type sometimes, it doesn’t want to type. Or when I need to click on a certain button it either won’t show up or won’t go to the next page. Logging in is unbearably slow and not to mention I’ve enabled FaceID a billion gajillion times and it still won’t enable. Anyway, I’m just glad I rarely use it… not to mention the app takes like 10 seconds to tell you “good morning”… and when you’re scrolling through anything, it’s so touch sensitive. I can’t scroll without accidentally selecting something you didn’t want

Never works.. I don’t enjoy emailing my boss every single week when I review my time card because this app decides to “record” my punch but then actually doesn’t. My hours are ALWAYS off because of this app and sometimes the app will randomly clock me in or out when I’m not even using the app. I end up with long explanations to my boss every week as to why my time card is a mess. And that’s just when the app actually lets me use it. If I had a dólar for every time this app crashes or just decides to not load I wouldn’t need a job to clock into at all. Unfortunately at my job we are required to use the app more than just clocking in online so I’m stuck hoping these people will one day fix this app. And it’s not just a problem for me, my boss is always reassuring me that she gets several emails from several employees every week just with time card problems to fix because of this app. If this app actually worked I would love the convenience of it, but it’s hard to like it when it never works.

Worst time card system ever. If your current or future employers use ADP for your time clock system, run. This system is terrible, this app is terrible. The amount of “errors” I get and have just to use my time clock or look at my time card or even just to log in is unbelievable. The amount of time I have to send a message annoying my HR that my time clock is off due to ADP mobile errors getting an annoyed response in return due to how many times it’s needed. The amount of “Updates” needed every single week it seems. Every other time I go to use my time clock it makes me “double sign in”, basically if I use my thumb print that is signing me in wrong or right? How come every other time I go to clock in it asks me for my password again? I don’t have time for this, you’re wasting my time while here at work, I have 4 full bars of connection, Arvest mobile banking has no issues signing me in right now, why do you?

Wasting my time. I gave this app two stars because my time is valuable, and this app wastes it. First, I’m using iOS, and when I open the app, I have to push two or three prompts before it scans my face and open the app. There’s no other reason I am clicking on the app other than to open it. I should not have to tell the app that I want to open it and what I would like to use to unlock it. When I open the app, it should scan my face, and let me in. secondly, when you are entering items on your time card, I should not have to enter my Perdiem, the amount, and job on each day individually. I should be able to enter my per diem a week at a time. All I do is input per dium each day, and it takes me Tapping my screen 10 times for each day. that’s over 70 times to enter the week. This is utter madness

Terrible. There was a time, not long ago, when a employees would be able to see what was in their pay check. Then the employees company decided to switch to the ADP mobile app. Woah is me cried the employees, woah is me cried the single mother, woah is me cried the HR lady as was flooded with emails and phone calls. Nobody could see what the percentage in pie graph form of how much the federal government was stealing from them. Around that time a most glorious of man freed three Americans from the evil grasps of North Korea, but I digress. The ADP app with its lack of seeing ones pay check caused the employees to bounce checks, it caused the single mother to miss feeding her already malnourished child, due to the high price of goods and services caused by over regulation and taxation, it caused the HR lady to quit her job and not knowing who to discipline the company allowed improper behavior run rampant. Sexual harassment lawsuits became the norm as the men had no control over their libido and the company went bankrupt settling the cases out of court. All because the ADP didn’t do it’s one job.

Problems with Time Off Request. After iOS 14.5 update, unable to enter “Start Time” or “End Time” of Time Off Request. Neither the time selection scroll wheel or standard keyboard are functioning for those fields. Enabling the “All Day” switch allows the user to press the “Create” button, but the Time Off Request is not created. The user is taken to a new page. The page title is “Confirm” but the entry button at the bottom of the page says “Update Changes”. There is no information entered to confirm or update. The user must enter the information again. However, the required “Start Time” field is also not working on this page. The user is ultimately unable to submit their Time Off Request. Deleting and reinstalling the app doesn’t fix the problem. Rebooting the device and clearing the cache also doesn’t fix the problem.

Convenient, but just barely. It’s a nice app, but it definitely has issues on my iPhone 6. While it’s convenient to have so much of my work information accessible from my phone, it’s terribly slow, and sometimes pages or menus don’t load at all. It was ok when I downloaded it a couple years ago, but it’s been this way for as long as I can remember now; months and months. On top of that, it’s very rare that a time-off request made in the app will actually make it to my supervisor, so I have to do that from a desktop to be sure. Besides that, it’s got basically everything the desktop site offers in your pocket; everything I regularly use, at least. You’ve just got to have the time to wait on it. All in all, this works incomparably better than their awful mobile website does on iPhone Safari.

You can login… that’s pretty much it.. I can login with this App, and it can see my prior W2 statements, so it knows I’m logging into my account. If I try to check my vacation balance, it’s only able to show my current balance. It will let you ask what your balances are in the future, but doesn’t actually work. It always reports the exact same balance you already have. You can’t submit sick time without going through multiple steps, compared to their desktop website where it’s a quick and easy process. The FAQs section can’t answer most questions. When it does provide an answer in FAQs, the answer isn’t applicable to this version of the app somehow. It will say tap on “More…” to utilize features that don’t exist. Tried deleting the app and reinstalling it, because it’s annoying to remote into my Mac in order to do anything while on the go, but it’s actually easier to remote into a computer and navigate that way rather than use this app. I’ve tried submitting feedback within the app, but that always gets an error, so i had to do it here instead. Not sure how they’ve got 4.7 stars for an app that shows you how much you got paid days after you got paid. All it really does is further remind you that you need to go on a Desktop computer instead of using this app.

Complete Garbage. This app is complete garbage. Despite using a password manager and being able to login via a web browser, this app routinely says that I’ve entered in the wrong password. I can literally then paste the same password into the website and login with no difficulties. Often, I get the dreaded “your account has been locked” message and that it requires a reset. Somehow, logging in to the website (again, pasting the same password as in the app) magically cures this problem without a reset and without actually unlocking anything. I’ve deleted and reinstalled the app multiple times and had multiple app updates and the problem persists. The first login after a new installation will work, and then it almost always (but not quite 100% off the time) fails on future login attempts. Use the ADP app at your own frustration and only if you don’t actually want to access anything via the iOS app.

ADP defrauded me of hundreds of dollars and refuses to even attempt to fix it.. I was working for a company unfortunate enough to use ADP. I opted out of the terrible retirement program twice in 6 months. Since the app wasn’t in a functioning state for most of that time they almost get a pass but they decided to start taking the max contribution amount from my checks WITHOUT AUTHORIZATION. I specifically said no but they decided to STEAL that money anyways. I contacted HR and they said ADP said they were working on it. Well that was two months ago and ADP has no good way to contact them. The money is being siphoned away because ADP is terrible at managing retirement funds. I haven’t worked for the company in awhile and I was supposed to receive a letter allowing me to cash out. Unfortunately it seems ADP just ripped me off for hundreds of dollars and will only respond once I spend more on a lawyer. Avoid this company like the plague and try your best to keep your money out of their greedy thieving hands.

Most Frustrating App. I’ve never had a smooth experience every time I log into this app. I’m not sure why the app needs to have a whole logo animation that lasts for up to 5 seconds every single time you log in, when all I want to do is clock in or out. Many times I have encountered an endless loading screen even though my wifi is fine and I have to manually report my hours instead of using the app because it’s just so frustrating to deal with. Also why does there need to be a pop-up asking you what you want to do when you click on the Face-ID in the corner? Users obviously want to log in, and every time I clicked on that I wanted to just log in. Face-ID can be disabled in our own settings. It’s actually so unnecessary to have to click on more than one button just to log in. Long story short this app poor quality.

Notification deletion. Great app that makes tasks more efficient by being able to do most of what I need to do right from my phone. I can take care of items for myself as well as my team, definitely full featured. My only complaint at the moment is before last update, deleting notifications would cause the app to crash…every time. Now after the most recent update it doesn’t crash, but rather just fails to delete with an error message stating “notification deleting failed” or “delete all notification failed”. Not a huge deal, but that little number telling me I have things to do, but I don’t and can’t delete, drives me a little insane.

Needs improvement!. This app functions well but inputting hours is so painstaking. Everyone at my studio works the same schedule every week, but for some reason there is no copy and pasting when submitting hours/days. I have to enter in the project, my position, and then my hours from morning to lunch, and then create a separate entry to do that all again when entering my after lunch hours. Multiply that by everyday of the week and it becomes pretty tedious. I’d love to be able to 1. Enter my full day of work and lunches in one entry and 2. Be able to apply those same numbers to other days. Even better, the ability to copy and paste the previous week’s hours! Thanks!

Great App. It's extremely useful when being a W-2 employee and has a variety of awesome features for the employee and the employer as well. One feat. is I had I clocked in and out through using this app. Another includes getting paid up to two days early!! That's an amazing feat. And my favorite feat. it shows you where your payments are allocated depending on what you agree to with your employer. 5 stars, 11/10 services, 200% satisfaction, however you want to see it, it's the best app necessary for being employed. Download it, use it, monitor it, especially if your employer suggests/requires it. By the way it's also extremely secure. Good luck using ADP, it's a little bit fun and extremely easy to use!

App is super buggy and has problems at worst times. I regularly have issues logging in, punching in on the app, randomly making me log in with my password when I have it set for fingerprint security. Consistently tells me there’s a server error on the app when I try to punch in or out, but then shows me punching multiple times in one minute when I look at the browser interface. Also, problems mid-day? That’s when we all need it the most, and the app is down?? Come on already. Clocking in and out is supposed to be easy, not a ten minute headache every time I try it. Please, make this app less buggy. Also, it doesn’t even show my time card in any viable way whenever I try to check it. People who have to use this don’t need something fancy. All we need is to clock in and out, and it can’t even do that right. This happens several times a month - come on! Get it together already.

The worst program. One of the worst programs I have seen. I used to work with a security company, and all payments were recorded within the program. All tax information and all other details appear. After the end of the year, when I need my W2, I do not find it in the program. When I try to obtain information about checks and payments, and what is the percentage of tax deducted from my wages, I find that Everything has been deleted from the program and there is nothing. Where did the information go? Where did the withholding taxes go? Where is my w2? Note that the name of the company I used to work for is State Patrol Services LLC and the missing papers relate to the year 2023. Note that she was present in the program, but now she is not there. I tried to contact the ADP program. I was not able to speak with their representative. I tried to contact the company that I work for.

Works only half the time, if even.. Login issues at least twice a week, the slowest loading app out of anything else on my phone, and their user interface updates more often than not which nobody asks for. This is a simple app made for clocking in and out, and ADP seems to purposely make it a challenge for its users. Trying to use Quick Clock won't even load for me sometimes, and I have to bug my manager to fix my punch which just upsets him. Trying to load anything in this app besides punches? Expect to be waiting for a great amount of time, because this app takes ages to load absolutely anything. This app's user interface also changes drastically WAY too often, when all I want to do is clock in and out for work. I have to get used to new buttons and find certain things in different places. I cannot stand using ADP.

4.7 Stars?!. I am honestly shocked to see the high rating of this app. Since my company switched to ADP this year, we have had so many issues using it. The clock-in feature is constantly crashing so that our employees have to text us to manually clock them in, but then the app won’t work for us either. The clock-in feature has had major issues for the past three days, leading me to this review. Frequently, whole parts of the app just don’t work and trying to log in ends up timing out. The long load times on the app are also rage-inducing. Moreover, the user-interface is not the most intuitive, even for us millennial/gen Z employees. And I wish there were more options for the scheduling features. It would be nice to have the option for employees to submit their “availability” rather than their “unavailability.” Like, why was that the choice here? Anyway, the app is the bane of our existence as managers. I just wish it were better.