Cox Panoramic Wifi App Reviews

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Absolute Garbage. Cox is horrendous. It never works. It is always down. You can’t plan on enjoying anything at all on the internet or even doing regular productive work. As soon as you plan to use it then there is an outage. Try to watch a movie? You’ll get halfway through then Cox will go out for 2-3 hours and ruin the movie. Plan on getting some work done, paying bills, purchasing plane tickets or making hotel reservations? Cox goes out and your plans are ruined. Need to have a conference call, Zoom or MS Teams meeting? Cox goes out and you are embarrassed in front of colleagues, clients and customers. The ONLY thing keeping Cox in my house is that Cox is a monopoly. If there was ANY other option I’d use it. 5G can’t get here fast enough!

Functional but limited. I really wish this app had more customization options as far as imposing time limits goes. Instead of just focusing on total hours, why not give users the ability to select the time of day during which internet connectivity can be active? Also, why are their only two groups? Home and guest. That’s pretty basic and doesn’t allow for multiple groups to be monitored. As a parent, my children have more than just one internet connected device and it would be great to make separate groups for each of them as they’re not all subject to the same time restrictions. It’s aggravating. Please fix this.

Internet goes in and out. What is the point of offering an affordable option when the speed doesn’t support even a few devices? The more expensive/faster option, which my family really doesn’t need, is almost $100 a month! Most phone plans come with unlimited data, which is the reason I opted for the basic WiFi plan that seems to work at certain times. The app is great! And I love how my apartment came prewired for Cox services. The troubleshooting capability on the app seems pointless when the internet is not connected to the network, it’s almost impossible to get customer service to help troubleshoot, they repeat exactly what the app suggests before actually sending useful help. Again...what’s the point of offering support if it doesn’t resolve a connection problem?

The Worse. I only have internet with Cox. My bill is over $140 a month just for internet. The service is horrible and when you call customer service, issues are usually not resolved. I’m an elder whose on a fixed income. There are programs to get assistance with the internet bill, however, they want you to downgrade your services in order to receive the few dollars. The service is already slow, why would I downgrade to a lower speed just for a few dollars that won’t really help. Being the only cable company in the area makes it very hard to get service elsewhere. I have had Cox for approximately three years and have been totally disappointed and dissatisfied with them for the three years.

Always Broke. I’m on a 3 year contract, the first year fine. Now at least 5 times a week we go through hours of fricking shut down. 15-35 minutes later and I can resume our show. Really seems like I should get reimbursed for all the shut downs. When I call, we go through the same crap each time. They tell me, well it shows your connected, or sorry, let’s see if reboot does it. It’s not me or my equipment. It’s your crappy system. I’ll likely seek another service when my three years are up unless this crap gets fixed or I get compensated for the down time. Pete Buckles, Mesa, AZ

Your employees. I stay with your company because of the excellent people you employ. Tonight’s conversation on line is an example. It counteracts much of the news generated about this terrible world. Actually, this really is a wonderful world and seems your employee’s recognition shows this. Seems to me upper mgmt must be earring there salary and staying in touch with “acting like employees while thinking like customers”.

Does the trick. As a person who streams everything, and has things hooked up that requires internet connection to operate (I.E security cameras) the long, dull nights of sitting in quiet darkness are over. I no longer have to un plug my router to eliminate my kids from internet access so they will go to bed. This app gives me the ability to restrict specific devises at specific times, or I can pause internet access to those devises at a moments notice, even when I’m not at home. Oh, it was a point of contention at first. The tears, the “I JUST WANT 30 MORE MINS”. The stomping around were very real. But PARENTS, lemme tell you. Just get through that initial time of a poor attempt of a power struggle from your little darlings. They will soon learn that you mean what you say, and comply to their new reality- while you still enjoy your favorite Netflix shows and effortlessly scroll through social media. So sit back, relax, pause that internet with a simple click and have the peace of mind that you are now the absolute law on internet usage in your home.

I rarely have issues with my internet. And when I do it just takes a few minutes to reset my modem. It’s never slow, it never goes down. My bill pretty much stays the same and ever since I’ve converted to only streaming free apps I never run out of things to watch and still enjoy my local news stations

The worst connectivity. I’m just thankful that the internet connection is working in the day due to remote work. But after 6pm, it’s the worst, you cannot enjoy any afternoon entertainment and the the worst thing about, Cox offers no compensation for these inconvenience .. but will bill you the full amount each month when in fact you only had connectivity maybe 57% .. I feel this is illegally and a poor way of doing business. If every a new provider would come available in my area .. I will drop this crappy and expense services Immediately!

Substandard WIFI. Cox Cable has been to our home multi times and can not resolve the internet WIFI, latency, lag, speed or packet loss issue even using their internet premise WIFI equipment or added supplemental premise added WIFI extenders. The techs come out and seem to have the cable related knowledge but they all seem to fall short on their knowledge when it comes to the abilities of the Cox premise equipment or how to prove why the issues are happening. They also don’t have the ability to map the WIFI signal strength that runs through the house. Not one has shown any printout or live screen shot that shows how the WIFI reacts to the house, walls, ceilings or floors (2 story house). Even with Cox Cable management involved, that didn’t help. Thank goodness COVID-19 came. At least now they have a reason why they can’t do everything they can. The really sad part to this problem is that I’m not the only one having it.

Absolute worst cable company I’ve ever had. Lies lies and more lies…I have fiber and was told it has to be installed by a tech. An agent made an appointment for a Sunday afternoon so I waited and waited…called when no one showed up and was told there was no appointment set. This happened twice. Finally I get a tech here, after missing over a week of work because I had no internet and can’t use public wifi due to the nature of my job. The COX modem was broken and needed to be replaced. Get a bill with an extra $100 charge for the tech appointment. I was NEVER told there would be a charge for the tech appointment. Had I known I would have immediately cancelled the service. So I’m out $100 due to COX’s crappy equipment. Switching providers today. Adios COX!!!!

When it works, it’s fine.. I’ve had this app for about a month now to help control my child’s internet access while my wife and are working. For about a week recently, the app wouldn’t work at all which was extremely frustrating because I needed to make some adjustments to internet access. I wish there was a way to allow access to only a few sites and block everything else. As far as I can tell, this app simply allows me to limit internet usage as I deem necessary for the users to whom I allow access to my WiFi. It’s a little interesting to be able to see who is using WiFi and how much but this app isn’t all I hoped it would be.

Why is it in Spanish?. This app does some things well. It shows me what devices are connected and lets me be more in control of who uses the internet at certain times. However, there are so many things it just doesn’t do. When I clicked on “manage bill,” it took me to the App Store. Seriously? Why even have a link in the app if it make me download another app? Also, my plan allows 1.25 tetrabytes per month, but there’s no way to track usage in the app. What’s the point? How can I know my usage if I don’t have a way to track it? It’s not surprising that Cox would create an app that is woefully incomplete, but this is ridiculous. The latest absurd development is that everything is in Spanish. I have never chosen Spanish, as I do not speak Spanish. Why, Cox? This has made the app completely useless.

Pretty easy to manage. I like how user friendly this app is. I’m able to manage my devices, see what’s using the most data and I’m able to edit my WiFi so easily. I really like this app compared to when I had ATT and the nighthawk app. For the most part this modem does really well with getting my signal around the rooms in my house but sometimes my internet goes in and out but it’s only after being online for a while. Overall I like the modem and love the app.

No access. My app access has been denied ever since I had a support tech out here. I mean literally lost access as soon as they reconnected my modem. Cox support can’t help me and without access I am having trouble being able to view/pause/unpause devices. Which is a hassle because my internet disconnects every 15 minutes and yet somehow my data is through the roof and I have no way of seeing why that is (what is connected that shouldn’t be that’s possibly eating data when my service is out?) all I get is a message stating that “primary user must grant access” which is weird considering my account is the only user. Tried every trouble shoot (clear cache, created a secondary user, had cox change the secondary user to primary.. deleted and updated app and phone) nothing works. Cox support can’t figure it out, says they will connect me with someone else and then immediately hangs up. So no app access and no internet .. and no support.

This app doesn’t do anything. Constantly for the past couple of weeks my wifi router has been disconnecting from the wifi. We called a cox cable person to come by the house and fix our problems and he told me all I needed to do was download this app and rename my router and that was likely causing problems. Nothing has changed and in fact this app just seems like a placebo that doesn’t do anything because our wifi keeps turning off at random parts but the worst part is when I try to go on the app to fix it, the gateway is either offline and I can’t do anything on the app to try and troubleshoot it like I was told this app was for, or the gateway pretends everything is fine and when I try to internet test it claims that all devices are connected and there is a strong connection despite the fact that all devices in the house are connected with no wifi. I’m convinced that this app doesn’t do anything other than help you change your wifi name

Terrible connection. We just upgraded to the panoramic WiFi gigablast. Service is constantly crashing and must restart multiple times daily. They obviously don’t have the ability to serve all their customers and just continue to sell you more expensive packages and equipment. Hopefully the time will come when real competition arrives and they’ll be forced fix the problems. Most of the reviews on here are negative so the problems are systemic and need to be addressed.

Cox is unreliable and shouldnt even get 1 star. We lose wifi several times per day for no apparent reason. Cable tv signal pixelates, freezes, loses sound and requires reset several times each week and always at the worst time - like tonight during an important zoom call. Does no good to report problem or have a service technician come to the house. We have replaced equipment multiple times. The promised cost savings cost have not been realized. We changed to cox because ATT gave us bad service but the wifi and tv worked except during thick cloud and big storms. We’ve had multiple days without service as may be seen in our records. We are not getting adequately reliable service.

Panoramic WiFi. I wouldn’t recommend the panoramic WiFi. They talked me into it and I’ve had it now for at least 6 months and still can’t get WiFi on my cell. Just to clarify, I live in a trailer so it’s a straight shot signal to the modem and still it doesn’t work or should I say barely works. Idk do you like to wait 5 minutes to load the internet or between swipes. I don’t like watching the load button. I’ve never had a problem with Verizon thou, I wish I never changed only reason I did was to get unlimited data with my aa&t cell account, yup that’s how they tricked me to switch.

My downloaded app looks nothing like what’s advertised. Am I the only one whose app looking absolutely nothing like what is advertised? I have the latest app and my screens look different. Also, does anyone have issues with Advanced Security section? Today is the second time it turned off by itself and it’s been trying to “turn on” for hours when it says it would take 10 minutes. Help desk was no help because their menu for re-activating Advanced Security is not available on my app since my app looks different. Resetting the modem did not work at all.

Hard to use. I find this really hard to navigate compared to the AT&T home manager app. It’s hard to see each device usage and you kinda have to create a profile to see things. Have to click on each device. Why don’t just have them mapped out. And the time is confusing too can’t really tell at what time it’s used that well. And then I have to go to the COX app just to see how much GB have already been used for the cycle. Or maybe there’s an option to see that in this app but I don’t see. In short, nice and works but really hard to navigate.

Still not fixed…. Several times I have spoken to Cox and made them aware that my wifi app is somehow 3 hours ahead of my actual time and they have me take the same steps over and over with no answer. One guy tried to say it was my phone?? Kinda odd considering my phone is in the correct time zone and displaying the correct time! How are we supposed to use the downtime and active time features if your app is telling my wifi that it’s 3 hours later than it actually is? This causes my daughters active time to begin and end at incorrect times, which meant yesterday she used some of today’s time and downtime has to be set with a 3 hour difference. Confused yet? Every time they tell me to do the same things….uninstall and reinstall the app, restart the modem and restart my phone and then when I tell them I’ve already taken these steps before contacting them, they have me do it again as if I’m either lying or being in contact with them is going to somehow change the results, which, in case you couldn’t already tell, has not made a difference whatsoever. These features would be so wonderful if they actually worked correctly. I know I’m not the only person with this issue…if you are going to ask for our feedback as customers it would be really great if you would actually listen and do something about it!!

Been getting progressively worse.. Cox WiFi panoramic app no longer allows me to sign-in, via the app. The only difference on my end is a phone upgrade to iPhone 12 Mini. I’ve deleted the app, resetted my network settings, rebooted the router, signed in to my account online, and other attempts. Although, I have been on two bars since last night. Pretty frustrating since I’ve been working from home, so reliable service is more important now, more than ever—especially since we pay over $100 every month for internet. I hear AT&T is offering fiber-optic connectivity directly into homes, very soon in my area. Help is on the way—if this is the quality of service to be expected from Cox. Very frustrated!

Service and price. Very disappointed with the service when it comes to value with the Internet that we receive. I cannot get other Internet providers because the location which doesn’t say much other than the fact that because we’re captive to COX, it seems they do not care about the area I live in. Therefore, we cannot have a good connection for the majority of the time. My family is at my home compared to my significant others. It’s to the point where I want to give up on Internet but unfortunately having two teenagers, I need to keep up. Get things solved and figure out how to avoid not providing service.

Can’t tell when disconnected. Not sure if anyone else regularly has this issue (almost daily) but my router loses all internet connection for 10 minutes-1hour all the time. When it does this, the light being displayed from the router shows there are no internet connection issues. I’ve called cox before and explained that their own routers can’t tell whether they’re connected to the internet or not, and that it’s a near daily occurrence even though no network issues are reported in my area. The best they could help was by telling me to unplug and replug the router into the outlet whenever this happens. If they try to convince you to “upgrade” to a better router be warned, this is the most expensive package I’ve gotten from cox, and it functions significantly worse than cheaper options I’ve had.

Slow or $$$. Cox had a recent price increase just at the time my present contract was at its end date. The representative assured me that I could keep the same plan I had, the same speed and service, for a new plan that “would save you a little money.” Since that conversation, my internet has slowed, movies won’t load, and the WiFi has been affected quite a lot. I think he should have been more honest and just said, “if you want the same speed and service you’ve had, you’ll now have to pay a LOT more.” That would have been straight forward at least. It’s really frustratingly slow!

WiFi. The WiFi I pay for to have the highest speeds is not my money’s worth. Then the technicians that have been here in the past aren’t the most helpful. Every 2 months it’s the signal is terrible. It definitely isn’t consistent as they sell it on tv. I am getting closer to switching to another provider that focuses on Existing loyal customers… I have paid my Cox bill faithfully with out missing they don’t miss the fact that I would be late on payment they would be on top of that. Well I don’t have to have cable. Cox needs to reset on true customer satisfaction and customers with loyalty and rewards for the customers that pay their bill month to mont. I have been a customer for 8 years now.

Short coverage. We have the 1 GB Internet package along with the contour TV package. We have over 30 active Wi-Fi devices in our 3200 square-foot home. Approximately eight of them have such a weak signal, they barely function, and the coverage for such a home is very limited. We have the gateway and two extenders and still have six Wi-Fi cameras, and devices that have minimal to low Wi-Fi connection. We had the service technician out to try to adjust and fix these problems. However, they still exist now considering switching to Netgear nighthawk with Orby with two satellites to see if we get the same coverage or better. The only question is whether the Cox TV wireless boxes will work and provide contour TV to the three Wi-Fi connected TVs.

Not that great - very basic!. First of all this takes wayyyy too long to load. Next there’s not much detail in the reports. It would be nice to see the actual times that users logged in and out, as well as detailed minutes and hours of what apps they’re using and devices, etc. last but not least it would be nice if you could temporarily unloaded devices for.a certain amount of time. It’s the same. Function as when you pause a device and can choose a certain amount of time, but for unpausing. Also I can’t see at all what I’m typing so I hope there are no errors. But basically this app needs a lot of improvements!

On Internet for 9:25 hrs/0:30 minutes?!. My kids hate this app almost as much as I do. The functionality was better when we first started using parental controls. However, for the last several months, it’s been a mess. For example, I wanted the kids to get some chores done after school before getting online so I set their time allowance to the minimum of 30 minutes when I went to bed last night (zero isn’t possible unless you Pause until you say yes apparently). Today, one kid couldn’t get online. The other kid shows in the app as having used 9.25hrs out of his 30 minute allowance. What the heck?! Not only did it allow background apps online while he was at school, he was able to jump right on after school w/no limitations. The app is quickly becoming useless!

You know how it is. Cox is terrible. They’re another ISP who has a monopoly in the region with legislators in their pockets so nothing changes and competition isn’t allowed to happen. They don’t care about making their service better, they’re overpriced for terrible service compared to other industrialized countries and if something goes wrong with any of it they nickel and dime you to fix it while taking no responsibility for their product. When you’re forced to get this sub rate service (yeah, I’m forced because the only other option is dish, I’m in a situation where maritime equipment effs with satellite to point it’s unusable at various times during the day/night) just know you’re in for a headache. If you have another option, please use it before giving this company your money.

Continued issues. I have continued issues because when you call Coxsupport they have limited knowledge. I am far greater things than just a slow Netwerk or any of those things they won’t listen to me and I’ve been through this over and over again this is where I call in tech-support and by the time somebody gets here the next day or two, which should be expected next day, the dishes seem to get all better. So I’m just calling Cox basically to schedule someone to come out and help and it’ll work for just a little bit. Truly sad that Cox will actually work with me to understand what the real problem is.

Worst TV and Internet service. I have been with Cox since March. My installation was hindered by COVID, but I was able to self install. Since then internet speeds have slowed and my ability to view TV has gotten worse. I was forced to watch the last three week of football without sound and with service interruptions. I have contacted support several times and received a refund, but no improvement. I was notified today that the ”construction” that was causing my problems had ended so I tested the speed. (19.3 upload and 4.46 upload since I downgraded to 50 mbps) I was told to reset the modem that didn't work. My radio is buffering. (will try the manual rest when I leave) Waited 7 minutes with o response from tech text support. They disconnected without a response. I’ve done all I can to stay with them and tolerate the horrible service. I would check to see if you havsother options.

Terrible services. My original installation completed by a Cox tech was a debacle. We signed up for two cable connections and only one has worked since installation! We called for support and the support rep was trying to sell me via High pressure approach a pkg for basically calls to fixed cable issues for an additional $5 per month….bottom line there work was 2nd class and they wanted to charge me for repairs. Good news, no money was paid for the visit only and I didn’t sign up for their high pressure pitch for insurance that when a Technician come out then you wouldn’t pay!

Too expensive for the internet dropping. For $120/month, we were promised faster speed and reliability. Well, at least twice a week, the internet drops. We have to use our cellular unlimited hotspot. There’s 5 of us that need internet for school. Our thermostats rely on the WiFi. When it doesn’t work, the AZ heat makes our house 80 degrees in a matter of minutes. Then, when we stream movies (cuz who has cable anymore) we get charged if we go over a certain amount. For the money and how crappy service, it should be unlimited.

8 Hour Pause Window. Can we please have an 8 hour pause window? Recently it was reduced from 4 hours to now 2 hours max. Currently working from home and kids at home for school as well. I’d like to pause other devices during school and work hours to help with speed/connection etc. without having to go back into the app and unpausing everything.

Cox is too much work!. I like the fact that Cox is much cheaper than AT&T however having to register every iPhone TV etc. in every room is really a pain! I am not very tech savvy and this is making things worse! Plus it always says on my iPhone that Cox is an unsecure Ntwrk! Along with this I have to unplug the modem and reset the modem at least once or twice@ a day! Not really sure if you’re worth it! I wish you had a phone number that I could talk to somebody and they could show me what to do instead of the “chat” which is a bunch of crap! There are senior citizens like myself they’re trying to hang in here! Help us please!

Feature Requests. Right now when your modem isn’t connected to the internet the app tells you that Your Gateway is Offline. You should make the app tell you if there is currently an outage in your area, so that you know if you can do something about it or not. Because currently you have to spend 30 minutes chatting with a super slow customer service agent just for them to tell you that there’s an outage and there’s nothing they can do. Second one: make the app tell you how close you are to reaching your data cap for the month. It should be easily accessible from the app.

The App does what it should. The app is fine. I would like to be able to see real time speed within the app and also be able to see my total usage for the month without switching apps. I pay for the gigablast but continually see around 500 down and 30 up. If I wanted to get that speed I would have selected that speed. I have the standard pano router you guys offer, hardwired to the modem for my Xbox and PC but still see the same speed. That’s all throughout the day, not just in the evening when speeds are affected by the number of users on it. Transparency would be a cool feature. Just a quick blurb on the app as well saying hey speeds may be affected due to the number of users in your area at this current time. But that should be the actual case, not just a blanket statement to cover throttling.

Parental controls.. Parental controls need more fine tuning like specific times for each day. For instance my kids on weekends will get up early to watch tv when they’re not suppose to watch tv until Chores are done. I wish I was able to set a specific start time that they are allowed to watch tv and same with in the evening. My teens will stay up late or even fall asleep in front of the tv but if I had a cut off time that would make that easier so I don’t have to constantly go out there and monitor it. Same with the Xbox. It would be such an easy addition to the app. Also, parental controls for specific devices would be helpful and not apply to all the household. My husbands work laptop doesn’t need parental controls in fact it messes up what he has access to for work, when I apply them. I would is this app a lot more of it had these features.

The most unreliable ISP I have had in 20 years. By far the worst internet company I have ever used. Internet service is intermittent at best. The call center just repeats the same steps over and over again; re-boot my modem a few separate times then send a tech. They have been out multiple times and have done nothing to fix this issue. They have replaced my modem 3 times with no improvements and have never offered me any kind of refund for all the lost service and waisted time dealing with this issue. As soon as another ISP is available in my area in Virginia Beach I am changing. I am considering canceling it now and just using my phones hot spot which I end up doing 50% of the time anyway because my WiFi is down. It is sad my phone hotspot is 100% reliable when the internet I pay for through Cox is less than 50%.

Not the most reliable. Sometimes the app is unresponsive when pausing devices. Every so often I have high packet loss and random router restarts. I had 3 internet outages in the pas month that lasted over several hours each. The additional $50 for unlimited internet is crazy. While purchasing my internet package I never even asked for the rented panoramic Wifi. I specifically told the sales guy that I have a router already that I can use. Other than that the speed is always as advertised and is pretty user friendly when it comes to the app.

Sign for 500 GB speed get 195 GB and 6.5 upload speed. In Bonita Internet is really slow they keep working on it and it keeps going off and on all day long so try to do work you lose it all. It’s sad that cricket wireless is faster than Cox cable it’s only has 60 GB speed and 25 upload speed But you never lose the connection phone is quicker than Cox cable. The problem is Cox cable let’s users connect to your Internet and they can’t control who they are so they slow you down trying to figure out who you are. They need to set up service in the neighborhood so they can control it

Passable mobile app…needs work. The app as far as functionality works as it should. UI is maybe a bit slow and could use some updates. A small issue with the app being that there’s a “Home” tab in the app that just says “we’re working on something and come back later…and I first say that about a month or two ago”. So it would be nice to either have some content in there or just remove the tab completely from the app if there’s nothing to show the user that’s meaningful.

Reliablity. A warning usually displays during a Zoom conference indicating “internet connection unstable”. Many times during the day I see an error note on my laptop stating that it cannot reach the desired website as there is no internet connection. A few minutes later the connection is made. Upload & download speeds are good when connection is solid. I usually have to reboot the router every 2-3 days. We have 3 pods to CTR do the WiFi range, but these work only a shot distance from the router. No signal at all in the lower home and thus a smart TV there has no internet connection, just cable tv. Cox tech could not resolve this limitation. Only 2 pods of 3 are functional.

Worst Service Provider Ever!. Worst service provider I have ever dealt with. As a retired service member, I have had to deal with many service providers around the world and Cox is hands down the worst. The only reason I don’t dump them is because they have a monopoly on Aquidneck Island as the sole provider of service. For the last year and a half, my service drops out at least once a day and on most days 2 - 3 times a day. I know I am not alone as I have many friends onnisland that report the same issues. It seems Cox has known for quite some time that there is a problem but has been in no hurry to do anything about it. I can understand the occasional drop out, but daily is unacceptable for the amount of money we pay.

No complaints. The app works as advertised! I'm surprised most of the reviews are in relation to Cox service in general instead of the app as they should be. That being said I was a long time Comcast customer which I was very happy with before moving to an area served by Cox. I've been very satisfied with my top tier internet service and equipment in general and very seldom have any service interruptions. My experience may be due to much better infrastructure here in Connecticut. Regardless I felt the need to write this review just to say there are a few of us satisfied customers. I do wish cable pricing was more reasonable however.

Outrageous charges- so fed up with Cox!. I have been a Cox customer for seven years and I wish I had a choice of switching to another company. I was enrolled in auto pay and lost my credit card. While I was waiting for a replacement Cox charged my card on file which I had cancelled. They charged me $50 for a returned check fee. I called right away to ask if they would waive the charge and they said they had to escalate my request. For two months I paid my bill less the $50 fee. On my fourth call to customer service they told me they had denied my request, and in the meantime charged me $8.25 for a late fee. Run, don’t walk, away from Cox, unless you want to give your money to a company whose goal is to tack on outrageous charges and squeeze you for every dollar.

Panoramic Wi-Fi. My internet has been having issues since November. Secondly, last month and this month every day it goes out and having connection issues. However, when you have a WI-FI tv box it also effects the cable. This is the worst I have ever seen and to have to pay $300 each month is not very good for the customer and all the issues. I’m very disappointed and dissatisfied with Cox, y’all have to do better with the services, updates, and cost. When a customer is paying these prices each month the services should be extremely fast and no interruptions 🤬🤬🤬🤬🤬🤬🤬

Worked great, then…... So i had no problems whatsoever from setup to install. Then i decide to upgrade to unlimited data then all of the sudden the Cox WiFi app won’t let me log in stating “primary user must grant access”. I am the primary user, there are no other log ins. I had no problems using the app till i upgraded data. Spending 3 hours with support and every time they escalate you it’s the same “i need you to reboot your router” finally i had enough and ended the support. OBVIOUSLY rebooting my router an endless amount of times as i’m shuffled around in circles by support isnt going to fix a bug on COX’s end. It’s not my hardware that’s the problem.

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Security/Customer Service issues. It’s a “user friendly” app that simplifies your Wi-Fi management. It also limits accessibility to other functions. I wanted to use MAC Address Filtering. So, I called Cox directly to ask about it. Upon my request for information, I received an aggressive, seemingly suspicious response, asking why I would want to do that. I never received the information. The entire experience was incredibly disappointing. I used to love the company for their exceptional service and customer service. Now, I’m just hoping my service will remain stable and secure.

No choice. Cox internet is the only choice I have in my region. As a monopoly they are completely irresponsible. Our signal fluctuates constantly and the impact on streaming could be comical if it wasn’t so time-wasting and frustrating. Every time we call they claim no issues in service, but third party speed measures say otherwise. Avoid them if you can. On one more note, if you go to the Cox store you will find the most beaten down employees on the planet. They literally say there is no explanation for the horrible service as they shrug in shame. The phone services are also archaic and new “spam” features mess up my messages somehow. Again, avoid.

Your employees. I stay with your company because of the excellent people you employ. Tonight’s conversation on line is an example. It counteracts much of the news generated about this terrible world. Actually, this really is a wonderful world and seems your employee’s recognition shows this. Seems to me upper mgmt must be earring there salary and staying in touch with “acting like employees while thinking like customers”.

Decent. Gigablast+Unlimted Data I do not see more than 90mbps DL on the other hand I have to be getting the 35mbps UL because I watch a lot of TV in 4k with no issue, not one. I’m also an extremely heavy gamer, 18+ hours at a time sometimes and downloading games doesn’t take more than 1-2hours depending on file sizes on my Xbox and PC but the download speed never goes above 100mbps. Could be something on my part but for what it’s worth no problems besides outages and crazy data usuage spikes from nothing else. It’s decent.

This app is trash. This app is trash. As soon as I installed the app and created profiles for my kids and my connected devices all of my devices stopped working including the alarm cameras. When I called to let them know this they just tried to gaslight me and tell me it’s my wiring and they could have someone come out and look. Now that I’ve disconnected from the app everything is back to working fine. Cox is the worst and now they don’t have a monopoly on the area we will be switching soon. I suggest everyone else do the same

Look to another internet provider. This app is just as bad as Cox internet service. Internet doesn’t work during peak hours. They throttle you constantly, there associates in store are rude and uneducated In their own policy and services. And this app. Errors out randomly. Freezes all the time draining my battery. And when you do get it to work. You have to go thru 4 options to complete a single action. Multimillion dollar company that has an “app” just to say they have an app. I’m shopping the competition right now. Don’t waste your time with Cox.

Hard to use. I find this really hard to navigate compared to the AT&T home manager app. It’s hard to see each device usage and you kinda have to create a profile to see things. Have to click on each device. Why don’t just have them mapped out. And the time is confusing too can’t really tell at what time it’s used that well. And then I have to go to the COX app just to see how much GB have already been used for the cycle. Or maybe there’s an option to see that in this app but I don’t see. In short, nice and works but really hard to navigate.

Problems accessing Wifi. My app was running fine for over a year. Now the last two weeks I have had issues trying to pause and unpause a device to where I can’t even access the tab. I keep getting an error of “ something unexpected happened “. I tried contacting support but they were no help at all. Has anyone run into this issue before? If so, please let me know how you resolved it. For as much as I’m paying this is insane.

Worthless if you need to do anything more than basic. 2 hours chatting and talking with customer support and can’t get any resolution to my issue other than to disable 5ghz. All I want to do is specify a 5ghz channel and bandwidth, but Cox locks you into automatic mode… you used to be able to go to their website and set it to manual, but now they’ve defaulted everything to this app that doesn’t do anything beyond log you on and reset your modem. The fact that you can login to your modem as an admin and not have the ability to change settings is ridiculous

Sercomm has infiltrated our WiFi. This should never happen! A company called Sercomm has attached itself to our WiFi and COX has no idea why! Sercomm says it’s a generic vendor that has nexgen connectivity! But cox hasn’t informed this customer of anyone jumping in on my WiFi! After contacting COX they have no idea why this company is attached to the WiFi!! Cmon COX, be honest, who are these people and why are they in our WiFi!?

Percent Usage. Why did you remove the percent usage of all devices. That was a great feature to see which ones were using the most data then be able to pause that device if need be. Now there’s absolutely no way to tell or control specific devices. I’d sure hope this wasn’t done purposely in hopes customers will blow past their allotted max data usage. Bring it back!

Pick someone else. Ever since I’ve gotten my service my home internet has gone way down hill. I think they actually do this so you’d buy the more expensive options. But it seems like more than 2-3 times a month my internet just stops working. I do home schooling so that’s really not a good thing for me. But I’m locked into a 2 year contract and paying a lot of money a month. I would highly recommend going with someone else. I know ideatech is new around my area and have been said they’re better than cox.. I’m about to find that out myself if this doesn’t improve soon

Service and price. Very disappointed with the service when it comes to value with the Internet that we receive. I cannot get other Internet providers because the location which doesn’t say much other than the fact that because we’re captive to COX, it seems they do not care about the area I live in. Therefore, we cannot have a good connection for the majority of the time. My family is at my home compared to my significant others. It’s to the point where I want to give up on Internet but unfortunately having two teenagers, I need to keep up. Get things solved and figure out how to avoid not providing service.

Disaster!!. I am NOT a happy Cox customer! I was having some issues with frequent loss of internet connection with my old panoramic wifi box. I called and got “up-sold” a newer faster better box. I have now had it 3 weeks in my home and it is JUNK!! I no longer have the 2 wifi channels I had before, it is SLOWER and it drops the internet at least 2-3 times daily! I have CALLED and tried to fix my issues 4-5 times and it just dies no good at all. I think I got up-sold for downgraded equipment!!! Come on COX!!! It is NOT rocket science!! Get it right!!!

Rip off. Paying for GIGABIT internet and hard wired into pano wifi router don’t get more than 350mbps download speeds. Upload speeds are a joke. I came from Florida where giga bit means up to or close to a gig down load and up load. Not even getting 40% of what you advertise. It’s not fiber either. It’s fiber to the block and coax down the street to the doghouse connecting 4 houses per block.

Worst of the worst. Cox WiFi relatability is simply the worst. Constantly going down and mostly on a Thursday oddly enough. Down time ranges for up to 4 hours which, ruins a day if you work from home. I can’t even write this review and submit it via WiFi as even the support Cox WiFi is so bad, it’s not even worth trying to use. It can’t support a phone. Always call for a credit if it goes down. If there were zero stars, I would give it. No one will see or reply to this review, even if asked so I know no one looks at these from Cox.

Internet speed is too slow. I paying for high speed internet but my upload maxes out at 244 and download at 27. Cox tech services told me that I have too many devices connected to my internet. I have 13. most of which are not actively streaming. They said I should have no more than 9 devices. According to internet standards the average home should be able to have up to 45 devices. Cox service is the worst it has ever been. Searching for an alternative to the horrible company

Worst service ever. My gigablast I pay good money for has been going on and out for the past 3 days and I called and COX said it will be four days till they get a tech to me (I live in Southern California) so it’s not like I’m remote. And they aren’t even giving me any sort of reimbursement even though I am losing hundreds of dollars not being able to be online in my house. The service reps on the phone were rude and condescending. I guess that’s what happens when you allow an internet service to become a monopoly. Screw Cox and everyone who works there I hate you all.

Not worth the cost. I pay $120 monthly for supposedly gig speed average is 39mg. Between outages with no notice and spooling on a single device it’s a total waste of money. Can’t wait for competition to hit my area. I am not under contract now. Been with Cox 30 years and always signed up for a contract to save $20. No more contracts so I’ll be free once alternative is available

Great service, great product.. Can’t say enough enough about the service and product we received from Cox…..yes there is an expense, but the product far exceeds the cost as we stream all of our local live TV and of course we use use all the platforms for movies as well. Keep up the great service and work. John

Home Networking Travesty. This app is the focal point of the worst home networking experience imaginable. For decades internet routers gave you all the settings you need to effectively control your network from the default gateway itself. No fuss. Cox decided to strip more and more features from the gateway, completely removing functionality that had existed before. This app is the ultimate evolution of this practice. Cox finally pulled the plug entirely on customers being able to configure their routers themselves. Setting up port forwarding, static IPs, DMZ, etc now has to be done through this awful app. It is frustrating to use, lacks essential features, and frankly raises serious security concerns. It is baffling to me to see such incompetent decisions made by this company. If you care about home networking at all, expect to purchase your own router and use the box Cox gives you as a modem.

The worst connectivity. I’m just thankful that the internet connection is working in the day due to remote work. But after 6pm, it’s the worst, you cannot enjoy any afternoon entertainment and the the worst thing about, Cox offers no compensation for these inconvenience .. but will bill you the full amount each month when in fact you only had connectivity maybe 57% .. I feel this is illegally and a poor way of doing business. If every a new provider would come available in my area .. I will drop this crappy and expense services Immediately!

Pretty easy to manage. I like how user friendly this app is. I’m able to manage my devices, see what’s using the most data and I’m able to edit my WiFi so easily. I really like this app compared to when I had ATT and the nighthawk app. For the most part this modem does really well with getting my signal around the rooms in my house but sometimes my internet goes in and out but it’s only after being online for a while. Overall I like the modem and love the app.

Too many outages. I have both cox and ATT. In the past 1.5 years I have had to replace my modem 3x, and made numerous calls for outages. I have Cox for work due to speed, and ATT for home and do not have the option for fiber optic for higher speed. I loose so much downtown at work for complications and get tired of calling about outages. ATT has never went out in the 2 years I’ve had them at this house, yet Cox— monthly issues. I do not recommend but because I work from home and my company requires and upload and download speed, I was forced to get Cox.

Panoramic Wi-Fi. My internet has been having issues since November. Secondly, last month and this month every day it goes out and having connection issues. However, when you have a WI-FI tv box it also effects the cable. This is the worst I have ever seen and to have to pay $300 each month is not very good for the customer and all the issues. I’m very disappointed and dissatisfied with Cox, y’all have to do better with the services, updates, and cost. When a customer is paying these prices each month the services should be extremely fast and no interruptions 🤬🤬🤬🤬🤬🤬🤬

Worked great, then…... So i had no problems whatsoever from setup to install. Then i decide to upgrade to unlimited data then all of the sudden the Cox WiFi app won’t let me log in stating “primary user must grant access”. I am the primary user, there are no other log ins. I had no problems using the app till i upgraded data. Spending 3 hours with support and every time they escalate you it’s the same “i need you to reboot your router” finally i had enough and ended the support. OBVIOUSLY rebooting my router an endless amount of times as i’m shuffled around in circles by support isnt going to fix a bug on COX’s end. It’s not my hardware that’s the problem.

Continued issues. I have continued issues because when you call Coxsupport they have limited knowledge. I am far greater things than just a slow Netwerk or any of those things they won’t listen to me and I’ve been through this over and over again this is where I call in tech-support and by the time somebody gets here the next day or two, which should be expected next day, the dishes seem to get all better. So I’m just calling Cox basically to schedule someone to come out and help and it’ll work for just a little bit. Truly sad that Cox will actually work with me to understand what the real problem is.

I rarely have issues with my internet. And when I do it just takes a few minutes to reset my modem. It’s never slow, it never goes down. My bill pretty much stays the same and ever since I’ve converted to only streaming free apps I never run out of things to watch and still enjoy my local news stations

Not the most reliable. Sometimes the app is unresponsive when pausing devices. Every so often I have high packet loss and random router restarts. I had 3 internet outages in the pas month that lasted over several hours each. The additional $50 for unlimited internet is crazy. While purchasing my internet package I never even asked for the rented panoramic Wifi. I specifically told the sales guy that I have a router already that I can use. Other than that the speed is always as advertised and is pretty user friendly when it comes to the app.

My downloaded app looks nothing like what’s advertised. Am I the only one whose app looking absolutely nothing like what is advertised? I have the latest app and my screens look different. Also, does anyone have issues with Advanced Security section? Today is the second time it turned off by itself and it’s been trying to “turn on” for hours when it says it would take 10 minutes. Help desk was no help because their menu for re-activating Advanced Security is not available on my app since my app looks different. Resetting the modem did not work at all.

Terrible services. My original installation completed by a Cox tech was a debacle. We signed up for two cable connections and only one has worked since installation! We called for support and the support rep was trying to sell me via High pressure approach a pkg for basically calls to fixed cable issues for an additional $5 per month….bottom line there work was 2nd class and they wanted to charge me for repairs. Good news, no money was paid for the visit only and I didn’t sign up for their high pressure pitch for insurance that when a Technician come out then you wouldn’t pay!

Not working liked it used to.. We had good internet service for years. The past year it constantly slows and goes out. If I had another service available, I would try it at this point. I think they are trying to get everyone to pay more to upgrade their service. We have half the people living here and much slower service. Have already had them out to look at it.

Wifi is trash and customer service. My wifi is not working at all and I just recently paid it I have also called customer service and the person that answered first hung up on me right away without saying anything at all and that frustrated me I called back and I got a lady that answer and she was helpful but my wifi is still not working she sent me to someone that can help with that more but they didn’t answer either I’m very unhappy with my service and if it doesn’t get fixed I’m going to move company’s.

Panoramic WiFi. I wouldn’t recommend the panoramic WiFi. They talked me into it and I’ve had it now for at least 6 months and still can’t get WiFi on my cell. Just to clarify, I live in a trailer so it’s a straight shot signal to the modem and still it doesn’t work or should I say barely works. Idk do you like to wait 5 minutes to load the internet or between swipes. I don’t like watching the load button. I’ve never had a problem with Verizon thou, I wish I never changed only reason I did was to get unlimited data with my aa&t cell account, yup that’s how they tricked me to switch.

Complicated for no reason. Please put family/people management back on the first/overview screen. It’s bad enough we are stuck with an app that doesn’t let us control everything we need, and that we can’t access on desktop, but having to move past ads and unnecessary icons to hunt for the “manage people” section is beyond annoying. As a parent with three kids who utilizes your parental control features the app updates are beyond frustrating.

It works but…... It works when I want to pause a device but when I want to unpause a device, it gives me issues.. I have to forget a device and then add it again.. it’s just too much of a hassle. It’s so frustrating. Even now I want to unpause my device and it keeps giving me an error screen.. how am I supposed to fix the issue when my device won’t even let me have control.. it’s irritating… please fix 🙄🙄

Switch OFF your Brain. Image if you was the most illiterate person in the world (JK) Cox has out done itself again ! This new panoramic Wi-Fi is absolutely amazing Self insulation extremely easy understandability incredible customer service outstanding and the best thing of all it never ever misses a beat ever Guess is gone if you made a bad or good choice They mail the system overnight 1 open box 2 take unit to any cox inlet 3 zip bing boom 4 plug it in 5 down load app Less than minutes you have the world you have always dream of No skkkkiiipppping No buufffferrrring No slow mo circle No sign that says WOULD YOU WATCH LATER YOUR INTERNET IS SLOW SLOW SLOW THEN THE BLURRY SCREEN TURNS A WAVY BLUES GREEN DONT WHAT WAIT THIS IS A MUST HAVE I give it ten on ten stars ~K

Too high. Prices are too high for what you get. Then to get certain cable channels the price jumps $40 not $10 or $15 like other competitors. Your system of programming and pricing is way too high to customize viewing thus losing a lot of possible subscribers. Poor programming options and high prices even in bundle discounts is unacceptable. Also didn’t like the voip phone service for being difficult to use and unreliable…. Lots of missed or blocked calls. Thanks for listening…. J Joseph

Pastor. Mostly reliable service, 3 1/2 Stars because not able to get up to more than half the advertised speed. Unlimited date is great even thought it cost an extra $50 over, Internet cost. Svc would be 4/5 if we did not experience so many up and down outages as of late. Panoramic cover is not as advertised in 2 story. Invested in 3 pods to help and it’s great but you hurt 5G Svc. So 2.4 or 3G takes out 5G if using Pods.

App not working correctly. It’s been a week now that I am not able to view the “connected devices”. Internet works fine without any problems, and several devices will be connected at the same time…. Yet when I open the app it tells me that “0 devices are connected”. This is very frustrating and I’m annoyed that anytime I reach out for someone to fix this or to give me reasons why this is happening, no one seems to know what to do. They just say “they’ll put a report in”. Please fix the app!!

Benefits you and not your customer. I’ve had my internet at home for a few months now and your service because of the installer is garbage. He came up with this story that bc ATT likes to cut lines in the house it was easier to set the internet up in a bedroom always from the central point of my house. The results kids? Daddy has horrible WiFi at home! I can’t step onto my back patio that is visible from my living room without losing connection or it’s super week. I am unhappy and I need your company to do all something about this trashy method to do what easy vs. what will bring good service to a home!

Too expensive for the internet dropping. For $120/month, we were promised faster speed and reliability. Well, at least twice a week, the internet drops. We have to use our cellular unlimited hotspot. There’s 5 of us that need internet for school. Our thermostats rely on the WiFi. When it doesn’t work, the AZ heat makes our house 80 degrees in a matter of minutes. Then, when we stream movies (cuz who has cable anymore) we get charged if we go over a certain amount. For the money and how crappy service, it should be unlimited.

Always Broke. I’m on a 3 year contract, the first year fine. Now at least 5 times a week we go through hours of fricking shut down. 15-35 minutes later and I can resume our show. Really seems like I should get reimbursed for all the shut downs. When I call, we go through the same crap each time. They tell me, well it shows your connected, or sorry, let’s see if reboot does it. It’s not me or my equipment. It’s your crappy system. I’ll likely seek another service when my three years are up unless this crap gets fixed or I get compensated for the down time. Pete Buckles, Mesa, AZ

Overpriced. We used to have unlimited data for our Internet. Then Cox started charging more for their basic service so we went to the next tier. Now they are charging even more for data and if we run beyond our data plan they charge us an additional $10 multiple times. Cox is greedy and they have lots of outages.

Service inconsistent, customer service terrible. My Cox internet has just dropped for the 3rd time in 4 nights. Estimated time to restore service is hours. I am paying over $100 a month for internet and I pay extra every month for enough data and a further additional fee to receive high quality customer service. (Why do I have to pay extra for customer service? And I shudder to think how terrible the customer service would be if I didn’t pay the fee given how bad it is with the fee.) This is ludicrous!! And high(speed internet)way robbery!!

8 Hour Pause Window. Can we please have an 8 hour pause window? Recently it was reduced from 4 hours to now 2 hours max. Currently working from home and kids at home for school as well. I’d like to pause other devices during school and work hours to help with speed/connection etc. without having to go back into the app and unpausing everything.

Slow download speed. For the last three months I’m getting 2-5 mbps download speeds. My cameras and other devices can’t retrieve history data. I get notification that person is on my property but can’t access what the camera saw. Google displays go into a hibernation mode with gray screens. This state lasts for minutes to hours. Devices are constantly rebooting due to loss of internet. TV signal constantly spinning searching for data. Paying $120 plus for advertised gigabit and every couple of days we get that, for a couple of hours. Please help or I’ll have to find an alternative internet service. SW side of McPherson KS.

Service issues. We need the Cox wall outlet to move to another wall …there’s a short in the wall wiring and we lose power, causing interruptions. I’m a long time customer and thought you would do this and I wouldn’t have to pay for that fee. My social security only goes so far. Other than that I think Cox has dependable and reliable products with a top notch 5 star customer service! God bless! Thank you anyway.

Spontaneous device notification. Overall great app. But hard to understand — let alone control — device management. Especially spontaneous notifications that “a new device successfully connected to you WiFi. Other issue: I can’t seem to isolate all the devices listed on my WiFi. The generic references are impossible to identify. Probably need to learn more or talk to a specialist. … which in past has been very helpful!

Spotty. So far since I’ve had cox panoramic wifi. It’s been going down or slow once a month. If you call cox the customer service team tells you that they have no power outages. And then once your press them some more then there automatically appears to be some networking sites down. I wish they would give us a heads up when this happens so that we can prepare. But when it is up and running. It’s great