Google Fi Wireless App Reviews

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Disappointing service, bad customer support!. So I signed up for Google Fi thinking of all the other service Google provides, and how good their support is, boy was I in for a nasty surprise! Not only the service is exorbitantly pricey, but they have one of the worst customer support I have seen in years for any Mobile phone service provider. Google-Fi promised me a month of free service, however did you know they pull you in and the 3rd month is free, I mean whatever happened to months 1 & 2? Then there is the whole billing system where they charge you for the next months calls & texts upfront while the data is billed AFTER the month is done. So this means if you ever intend to move away from their nasty service you end up paying for 1 month’s worth of calls and texts even thought you may never use it! Such a nasty scam is highly unexpected of a company like Google! Disappointed.

No way to block/report spam VMs from app. Note: this feedback is specifically for the ios app, not the service itself, which I would rate higher. The service lets a lot of spam calls through. I have calls from unknown numbers silenced on my phone; so, they go straight to voicemail. So, now, I get a ton of spam voicemails that I have to delete individually because the app doesn’t allow multiple delete and, more importantly, I can’t block/report these spam numbers from the app. For that, I need to go back to the missed call list on the phone, cross reference the voicemail on the app to ensure they are spam, and then go back to the phone missed call list to block/report it. Takes about a minute per spam voicemail. Instead, it could have just been a button in the app in the VM screen.

Don’t use if you travel a lot. The reason I chose google FI was because I need international access in and outside of America. While after several month trails it disappointed me for the following reasons: - it will re-active your account automatically and I failed to notice that. Cuz they won’t inform you. Then I was charged with 0 service for 4 months; - if you stayed outside the US for a long time, it will stop your data roaming and you can’t even call or receive calls. That was also my case. And after 8 months when I came back to the US, I noticed that I couldn’t call or receive calls. But still I’m fully charged. - I finally got time to chat with the support group and ask for refund for the 0 service months, they just refused and said that my account was active. Then I insisted that I only called successfully twice during the past 8 months, they started troubleshooting and tell me how to re-install the app. While it do solved my issues and I could finally call after 8 months (this is also another surprise for me that the app could affect your SIM card service). And that’s it. No comfort/apologies/credit on having 0 service for months with full charges. And it makes me feel like it’s my fault to not contacting them and all the bad experiences are resulting from myself. - I’ll definitely delete my account and switch to other mobile vendors as google Fi really give me bad impression on it’s service and it’s customer support. Cold and ruthless.

Terrible custom service. I have been with Google Fi for 2 years, since it was project Fi. I lost phone service on my Pixel 2 ten days ago after a system updat from Google and have reached out countless time to Google for support. During the first 2 days I did live chats where they gave me about 20 troubleshooting options that did not succeed. After this the told me it would be escalated to their specialist team and they would email me within 24-72 hours. A while to go without phone service but I could deal with it. 72 hours came and went with no email from Google fi. After email their support team again the asked me if because I had switched from my pixel to an iPhone that I wouldn’t need them anymore. I responded no, I still would like MY phone to work seeing as I am borrowing this one from somebody else. They told me they would get back to me again with 24-72 hours. That was four days ago and I have been emailing them once a day to get them to look at my case or at least let me know what is going on but it seems like they are ignoring me. Bottom line. Google Fi is only good when it’s working but if the slightest hiccup happens it’s a train wreck. Stay away unless you can afford to just buy a new phone when there’s break themselves.

First year of service. I have been on Google Fi for over one year now. I have been using it with an iPhone 6s Plus. For the most part everything seems to be going well, except the native Apple visual voicemail, but I understand Apple’s lockdown policies. I do have some drops in parts of our building, especially in the basement areas , but that’s to be expected as with any carrier. I do wish there was a better midpoint between the different packages, I sometimes use more than the eight gig limit and had to go to an unlimited plan and wish she was a price point somewhere in between. Tech-support has always been great and I always receive the quickest response .. that is something very unique to Google that I have no experience with the carriers. Overall I am happy with the service and will continue to be a Google Fi customer for the foreseeable future.

If you have an Iphone.. don’t... I was excited the first month of trying Fi.. then the second month in 2 weeks because of internet outage (one day) I had to do more on cellular network. I rapidly went over the 22gB data offered on the most expensive plan. Speed got truncated to 256kbps.. that is ~0.256mbps and that is a speed where Iphone most basics features and apps don’t really work at all. To avoid this you can pay unlimited $10/gB on top of the $70 bill plus taxes (around $78+ extra gB). That’s crazy expensive and most importantly you’ll always use tmobile network. No way you’ll use att or verizon on iphone using fi. Go directly with tmobile… for $65 all included no other tax and fees you get better deal… unlimited uncapped data speeds and same service as fi since they use their towers. It was a disappointing experience for me.

Support is a Joke. Google Fi obviously outsources their support and gives that third party zero tools to make any account alterations for the enduser. I politely asked to backdate a change (moving my plan from Unlimited to Flexible) by 1 day, so that I wouldn’t have to wait another 30 days for the change to become effective. This is a really simple alteration for literally any other mainstream telecommunications company. Super easy, barely an inconvenience. Fi Support, on the other hand, told me they didn’t have the power to make any changes to my plan, at all. Let alone to see any back end system. To clarify, my reason for the swap is that Google misled me into believing that my phone plan included tethering and that I could hot spot my unlimited data (up to 22GBs high speed) with my other devices. Google also advertised that my phone would work in 177+ countries with their service. What they failed to mention is that the tethering wouldn’t work outside of the USA. So, here I am outside of the US for another few months with a virtual SIM in my phone and a data-only SIM in my wifi hotspot, with neither of them working for tethering. And I still have to pay for Unlimited data for yet another month, that they won’t even let me use. Ugh.

iPhone is discriminated on Google Fi. I work overseas and use Google Fi for only that reason. It is the best deal for service and price if you are living in another country. No roaming fees in the five counties that I have visited and the one I lived in for three years (all in Asia). BUT I started on a Samsung Galaxy with every feature working. I switched to a new iPhone 12 Pro and the features that worked before stopped working, mainly WiFi calling which now is available on the iPhone after a Google Fi app update two years later. I just bought an iPhone 14 Pro and I still have no 5G service offered for the flagship phone. It’s the only 5G flagship phone and one of the most hottest phones on the US market that it will not provide 5G too. Google Fi does not like to support iPhones.

Disappointed is an understatement!!!. For many years, I have used Google products, so I was confident in this decision to do the free trial for Google Fi. Well, it appeared during the free trial that everything seem to be tranquil and smooth. I would eventually come to find that I was cheated here towards the end of an almost complete billing cycle, which I have approximately 12 days remaining only to receive an email just days before notifying me that my speed has been titrate it down. This disabled me from being able to complete my work from home, play my online games and to just have something to do in my already stale and boring life. So it’s safe to say that once I get paid again next week and when the money starts coming back in, I will stay with the number one provider in the nation and that is Verizon so there’s my rating folks try at your own risk. The only thing that is effective and probably the most beneficial is the price.

Military member in Guam. I received my SIM card Jan 6 and installed per package instructions. Phone service did not work. Called the google help line and they told me I have to get verified I was military, even though I told them I believe I did already. Twice I was told to submit the form and wait. After a week I found the information, myself, that stated I had verified my status in Dec 22 and told them my information. My phone service was still not working. Then they told me to send them screenshots of my settings, which I have 3 times now, so they can get their “ENGINEER TEAM” to find a solution. Takes the engineer team a good week to get any kind of info or they request more screen shots. I even suggested to them to let me try the e-sim (which did not work either). I’m on day 25 without service and “STILL”waiting to get a fix to my issue.

Super easy!. I’ve been with Google Fi when it was Project Fi. I had to take some steps to activate it with a Pixel to get it on my iPhone back then but I was super excited that they were able to start rolling in the iPhone. Even though it’s in beta process it’s come a long way and i can’t wait until they get better. When I received the new Google Fi simcard the steps were super easy to follow and installation took less than 5min. Love the service and the price. I’ve been with other low budget cellphone providers but didn’t meet my standards. Loving the new app feature also. I can’t wait for newer features. I highly recommend!

Great service, depending on.... I haven’t had any problems with Google Fi, I actually have service in more areas than when I was using AT&T but it really seems to come down to where you’re living and what kind of phone do you have. I ended up buying a Pixel and absolutely love it, I’ve already talked my family into also switching to Fi and getting Pixels it’s been great. They were paying almost $200 for 2 Samsung phones (that weren’t being financed) they barely use at US Cellular, now it’s $30-40 for both of them. I do recommend for the full experience of Fi to just buy in, although they have been making changes and allowing more iOS stuff it’s definitely lacking when compared to a phone that’s “designed for Fi” vs just “compatible” but I believe it’s still a great service just make sure you have that in mind you won’t have bells & whistles. A 5G phone obviously will get you further as well, also researching on the support forum or reddit helps a lot.

Almost Complete Garbage. As an iPhone user, I was willing to overlook the “beta” service and not being able to use visual voicemail. Then any incoming call not in my contacts started going right to voicemail. Worked with tech support, they couldn’t (and still can’t) fix. Recently upgraded to iPhone 12 and they don’t support 5G access for this device even though their website touts an impressive map of coverage, but no mention of the exceptions. Contacted support, they were useless again and didn’t know about this. I only found out about the “known issue” on Reddit. The only saving grace is international service, but I don’t use that enough to justify the horrific customer service and fraudulent claims about 5G service. Bye bye, Google Fi.

Completely useless if you’re on iPhone. I would give this trash 0 stars if I could. I ran a compatibility check before joining Fi to make sure my iPhone would work. Website told me it would work but I wouldn’t get 5G or carrier switching. No big deal. Literally nowhere did it state that I couldn’t use Wi-Fi calling on iPhone. Well, turns out I haven’t been able to get a cellular signal ANYWHERE I have taken my phone, and now I find out I can’t use Wi-Fi calling either, so my only recourse is to either cancel my plan (which I’ve already been charged a month for, even though I just activated the sim 2 days ago and haven’t used the service at all) or buy one of Google fi’s phones. It feels very dishonest and like a bait and switch on their part.

Worst Telecom Experience Ever!. I don’t think I’ve ever written a scathing review of a vendor before, but GoogleFi’s inability to provide even a modicum of care about me or my family’s attempts to get connected is mind boggling. Having dealt with many telecom companies over the years, both on a corporate and personal level, I’ve been astounded at times with the bureaucracy and unwieldiness of these behemoths, but GoogleFi has taken this to new heights. After trying to activate my phone for four weeks they finally succeeded in getting me connected and summarily refused to port my family across because by the time they actually managed to get me connected we were already overseas. Suffice to say the much recommended GoogleFi has fallen way short of any customer service metric and if o could give ‘0’ stars I would. So disappointed!!

Terrible. Google offered me free unlimited service through local guides till the end of 2022. I accepted through the link and had a SIM card shipped to my home address. Fast forward 10 days and it says delivered, sweet, but nothing in the mail. Check the web site and they sent it to an address from 9 years ago. Contacted support and after awhile found someone to help me. Ordered another SIM card and that one was sent to my house. Set it up in my iPhone and proceeded to use it. Two weeks later I get a bill for $56 dollars. Contact support, was told oh no you have two devices, no I don’t, it’s the first SIM card you sent to the wrong address. Oh ok well it’s because you aren’t using a pixel. So now I have a charge and likely 60 more days of charges for a free service. Do yourself a favor and don’t use Google for anything. I learned my lesson.

Google Fi has gone downhill, sadly. Google Fi was an incredible service with a lot of innovations. Unfortunately: (a) no 5G support for iPhones, (b) competitors have caught up, and (c) CS has gone downhill - I was traveling in Mexico and on day 5 of a day 8 trip, they randomly stopped my service telling me that I could only use Google Fi "predominantly" in the US, and now my service would only restart when I return from my vacation on Sunday. I had been traveling to some outskirt cities near CDMX, imagine if I had been stuck where I couldn't use my Google Translate app. I get that some PM @ Google thought they were being clever to save money, but I signed up for T-Mobile Magenta Plus plan as I was finishing up my chat with Google Fi CS. I used to recommend Google Fi to everyone (NPS = 10), but as I sit here abandoned by the service I once loved, I'm left with nothing but disdain for the service. Do better, Google Fi. Do better.

Unreliable in every way. I have used Google Fi in the past and it was fine, but this is the most inconsistent service provider there is in the market. My second time around trying to use this service, it did not work at all I had no service for days, and I paid extra for the international usage and once I landed in Europe it did not work at all. I cancelled my service with them, but turns out my service was still active and I was charged a second time even though I did not use their service at all. It boggles me how I did not have service or could even use my phone at all, but I was still charged. Customer service was no help at all, they couldn’t find a way to resolve my issues and would instead blame me. I’m never using this again.

Terrible. My husband and I have been through multiple phone services. This one is terrible!! The worst. I will say it was great for traveling overseas, but as soon as I got back to the states, it crapped out on me again. It’s so frustrating to not be able to use my phone for even the most basic things. When I call my mom a few states away there’s a lag. When I have to disconnect from WiFi it makes my phone a glorified paperweight. The. Most. Frustrating. Experience. Ever! Even when I was talking to customer service, the call kept dropping and I had to talk to a different person every time I called back and re-explain my problem(s) EVERY TIME!! When my husband gets back from Europe, we’re changing service right away!!

I’d give it a 3 star but I want people to read the review.. I have had data connection issues on and off with this service since I got it. Sometimes you get someone in customer service that sounds like they know what they are doing, then you have agents who totally waste your time on reboots, airplane mode, etc when this has been tested previously. This time my no data issue was “solved” by turning off my phone, removing the SIM card, turning on the phone, turning off the phone, replacing SIM card, and turning on the phone. The agent thought that this was an acceptable fix to the problem. I replied I am not going to take out my SIM card every time I have a data loss issue. “Rest assured it will not happen again”. I asked for the specific reason why it happened this time. No specific reason was given. So I am not assured in any way that this issue won’t come back. I am more than happy to change my rating if someone can give me a technical reason why this worked and the issue won’t come back. In general when the service is working, it’s great! Even worked seamlessly on a trip to Europe through multiple countries. But the customer service is lacking skills.

Caveat Emptor. Gogle Fi tech support is all but worthless. E.g., initially they told me I would have to port my Google Voice # to my iPhone, otherwise I would lost all my Google Voice messages. I did, and all my messages disappeared anyway. Google Fi blamed that on my iPhone. Months later, I got 1 tech who told me (and showed me) that I hadn’t lost anything. My current issue is that waiting for a webpage to download (5-10 minutes), is even more tedious than watching paint dry. Google Fi techs checked out my iPhone, etc., from their end, and said it was all good. My signal strength was, and continues to be, 4 bars - they blamed their carrier in my area (T-Mobile), and told me T-Mobile was throttling data. They told me they’d escalate, and get back to me. Nobody contacted me. I’m dumping Google Fi ASAP, and, as well, filing complaints with my state’s attorney general’s office, and the FCC.

It’s OK if you don’t ask for much. Google Fi has issues. Serious issues. For once, unless you live next to a T-Mobile tower you don’t get any signal. I live in Monrovia, CA, hardly a rural area, in fact, it’s a Metro LA area, and there are zero bars in my house. If I want to set my map before I jump on the highway I have to drive half a mile to do that. This is absurd as I’m literally 28 minutes from frigging LA. That wouldn’t be a problem if I could turn on WiFi calling, but that doesn’t work on iPhones and I guess it’s reserved for Google’s second rate phones. Ah! I thought, let me forward calls to a different number. Fail again. The app doesn’t let you do it, so I did on the website, but that didn’t do anything. It says it’s forwarding but it’s not. And don’t get me started on their incredibly slow voicemail system. They don’t use the regular iPhone voicemail. You either call it like this is 1989, or you can check this app, but it can’t possibly be slower. But again, if no other company is around and you live next to a T-Mobile tower (or US cellular, Ha, apparently) do get Google Fi. Otherwise, not even think about it.

Happy I switched. I feel for the people that have had not ideal experiences. As for myself it has been really great! Personally, the least I have to interact with a human being on the phone the better so it was great that I could do it all on my phone using WiFi to setup. Traveling international was so seamless and managing my service and data is really good from the app. The only issue I found annoying was checking my voicemail on the iPhone. Now with this new update I can do it all on my phone. Keep improving google fi! I recommend it to several friends and they are just as happy with the service too. :)

Scam, don’t get this crappy phone plan!. If I could give 1 star I would. Okay so I really needed a convenient phone plan and I heard about Google Fi. I got the plan of $20 a month plus tax so it was around $22 in total. It was fine but then I passed the 6GB and I really thought by getting the $10 extra for GB would be nice and they would only charge 30 something dollars. But then I read it was $10 each GB and I did not know I had passed 60GB so I asked for a refund and they said NO. I tried so many times but they said no and they couldn’t give me a refund. I really did not know and I had every right to get those 600 back but since they are known to steal money they didn’t give it back. I also got an extra $60 dollar change for passing the 6GB when it said it wasn’t going to be much. Then they charged me $5 for calling? It was a disaster that I ended up paying $760 for a plan that I thought was going to be helpful. Don’t waste your time on these phone plans, instead get T-Mobile or some other company that won’t screw you over.

Discrimination against Puerto Rico in all Google Apps. It a shame that a company this forthcoming and so in tune with SmartLife SmartNews Smartphones and Times treats the US Commonwealth as foreign, when it shouldn’t. Please verify the boundaries of national extent, in terms of the people who live on the island more than any other retrograde nonsensical unincorporated territory, lived by US citizens, born in a territory that belongs to but is completely a part of the United States, where immigration, borders patrol, Homeland Security, the US Distric Court, Medicaid, Social Security, passports, Ports Control, the National Guard, Army, Airforce, Navy and many others, including essentially mote than 97% of all federal programs work and subdue the Commonwealth like in the Incorporated territories, ie the States. I understand we may not be a State, but that does expell us from the country. Please stop projecting a wrong notion of reality, and stop discrimination against the United States Citizens residing in the US territory of PR.

Limited Features, Horrendous Support. Two of their best features are not supported in iPhone, and it appears very unlikely they ever will be. Depending on your local T-Mobile signal, these may mean you can't actually use your service. First, Fi does not support WiFi calling on iPhones. Second, they do not support their intelligent switching among carriers (you will only be on the T-Mobile network. This second is a hardware limitation for now. My immediate neighborhood notoriously has bad cellphone signals, but T-Mobile is the worst. We fluctuate between no service and 1 bar. (A quarter mile away in commercial areas, signal is fine.) When I've contacted support to ask if there are any plans to bring WiFi calling support to iPhones, they've completely ignored that question and insisted repeatedly (against all evidence) that my address gets great coverage. I recognize that short of Google deciding to support more of their features on a competitors hardware, there is nothing support can do. However, going out of their way to gaslight their customers is outrageous (and I have had 3 separate reps do it so far, so this is clearly what they are trained to do).

Apple iPhone support?. I like the plans, and I would definitely switch from U.S. Cellular, considering the basics are free, and all I pay for is the data I use. However, the service lacks full functionality on iPhone, iPad, and Apple Watch. How can I switch to a new carrier if it doesn’t fully support iPhone, iPad, and Apple Watch? Please contact everyone who uses an Apple device immediately once the service fully supports all of these devices. Additionally, I would love to see Apple eSIM support, so that we can use both GSM and CDMA networks on one phone with the same service, and expand our coverage beyond the status quo.

Extremely harsh slow data speed. I’m not happy with the extremely slow data rate after allotment cap is passed. 256kbps is way to slow to accomplish any meaningful work. And streaming services are not passing through the throttled rate as well. I find it hard to believe that a company that has a business that is built around internet products would actually prevent or slow down a customer’s access to those services. 22gb is way too slow of a threshold for today’s internet usage. I live in area that does not have access to phone or cable services or I would use those instead. And $10 for 1 Gb is excessive as that would have driven my monthly bill beyond an additional $300 for the month. If Google doesn’t see this as a problem I will look for other methods to provide internet access. I’ve herd rumors that star link has an affordable option.

FALSE advertising from a DISHONEST company. I was attracted by the $600 off Samsung devices promotion for new customers. The advertisement made no mention of special steps that would need to be taken to take advantage of the offer so I purchased a google fi starter kit from my local Target, followed the sign up steps included in the packet and was shocked to find I was no longer eligible for the offer once I was finally able to access the device store. Was given the run around by multiple support members and waited weeks until finally being told flatly that google would not help me as they already had me as a customer and they needed to prevent EXISTING members like me from taking advantage of the company. If there is one thing I cannot stand it’s a dishonest company who can’t do right by their customers. Initially several other families were planning to to join me in switching to Google Fi but because of this incident I’ll be taking my family off and making sure everyone knows to stay far away. Congratulations Google, you played yourself The convenience might seem tempting at first, but as other reviews have stated, if the smallest thing goes wrong, you are completely on your own.

This is just a scam.. I bought two phones with google fi, as there was a promotion such that I could get $500 off the cost of each device if I joined fi for an year. I soon realized I did not need one of the phones anymore, so I initiated the return process within the two weeks return period. Due a system error not caused by me, a return label could not be generated, so I have been unable to return the phone and get my money back for the last 5 months. In addition, google fi charged me the $500 of the promotion as I did not join Fi. When I disputed the charge, google fi threatened to deactivate my account. At this point I cannot leave google fi as I have the other phone I got, and I do not want to pay another $500.

Google Fi lagging in data plan intelligence. Why is it that I need to have 3 different sims in order to get 66gig of monthly data ( work from home)? In this highly intelligent cloud world the Google is a leader in why does my subscription have to be so difficult to manage and switch sims. T mobile is surpassing in offer. Who can offer a simple all-you-can eat plan regardless of per sim and no fake “unlimited data” statements. With to get 66 Gig of true unlimited data on a device I have to add a 3rd sim that needs a 3rd email if and phone and switch sims as I eat through 66 gbytes over a month. Billing flexibility is non existent on Fi . Why can I just order 3 chunks of 22gig “unlimited” plans . Or just round it up and let’s get back in the lead by doing 30gig unlimited plans and “ any way you want it” for all on 1 sim or shared over 2 sims or 3 sims or 4 sims. The differentiator here is in stepping up your game for “all you can eat” and “any way you want it” and call the plan what it really is useable to 22gig then no longer useable - don’t hide it under “unlimited” it’s makes you sound untrustworthy. So what’s it gonna be - do I stay on Fi or constantly churn on best plan of the month for true unlimited and not switch sims? If you make me switch sims then I mines eel switch providers too so I can get what I really need is 75gig unlimited data plan on shared over 3 sims for $150 per month. This is what I am in search for from a mobile provider .

Billing Issues and No Communication. I switched my plan from an unlimited plan to a basic plan at the end of my billing cycle. They charged me for all of the communication and data that happens on my unlimited plan in my next bill. I have contacted Customer Service three different times and they have admitted to the overcharge on my bill but cannot provide me a refund because it’s an engineering issue. They said they will get back to me with an update and I wait a week and they never update me. The previous agent never looks at the transcripts from the previous conversations and cannot provide an update either or a refund for the overcharged data and calls. There is no escalation process. There is no way to take off your payment method. So they are charging you for bills that you have already paid for and previous bills with previous plans but no way to fix their mistake.

They charge for no reason. I’ve been a Google Fi customer on both the Google Pixel and now the iPhone 12 Pro Max. On both phones, Google Fi somehow managed to use up 15GB of data sporadically throughout the duration of while I was a customer. Furthermore, not only do they charge for that, but because my data goes over 15GB, my data slows down. I contacted them multiple times about this each time it happened, and they always treat me like it was my fault, saying stuff like I “shouldn’t be streaming Netflix” so much. I don’t even have Netflix installed on my phone, and on average I use 1.5 GB max, and even then that’s an aggressive estimation since I’m always connected to my home’s wifi. I don’t stream even music when I go out in public, let alone videos. And when it does happen, it happens in one giant spike within a matter of a minute or two. I don’t understand it. I’m surprised no one has sued yet honestly. If anyone else has had this issue, please let’s band together. You can find me on Reddit as theadventureking. Send me a message there. I’m really disappointed in this service.

Competent service, considering it's on a competitor's phone. Had Fi back in it's 'Project' days. And admittedly, I was using a Pixel phone, so I had FULL Fi functionality. Long story short, zero problems. However, my whole family has iPhones, so it made sense to come on board with them. Now that there is beta on iPhone, I'm more than happy to come back; even with the limitations. I fully understand not being able to switch networks (iPhone is not designed for that.) But I would like to see WiFi calling and texting sooner rather than later. Other than that, no issues to report. It did take awhile for the 'full' texting capabilities to 'port' over, but that was explicitly forewarned. Bring on full/native WiFi support in the native iPhone phone/texting apps, and I'd go up to 5 stars. Keep up the great work, Google!

One star because I couldn’t go lower!!. BEWARE!! This service is a DISASTER!! My husband and I were at first excited to try Google Fi, but what an indescribable mess we’ve gotten ourselves into resulting in now over 30 hours of time waiting and talking with customer service!! One guy had NO clue what he was doing. It took two days working with Google Fi’s incompetent technicians (and so-called 24/7 service) to get the first phone number transferred. Then 4 days to get the second phone number transferred. So far we’ve been working 17 days to get the third number transferred!!! They’re still trying and we can’t seem to get anyone to help us get this done!! We also found out they don’t have WiFi calling for iPhones and T-mobile/Sprint coverage is SO poor that we can hardly use the phones that ARE working. We want desperately to switch to a different service, but it’s like our phones are stuck in a giant black hole in space! We have to cancel service to be able to get information to transfer numbers out. But we can’t cancel service because their STILL trying to port the last number in and won’t let us CANCEL!!!

T-Mobile better value. Google Fi’s data is quite expensive compared to other options today. The only real benefit Fi has is the international roaming at 4G speeds without paying extra. I also have an iPhone 7 and have had continual problems with my data connection when moving from a WiFi network to 4G/ LTE. It requires a reboot of the phone (airplane mode doesn’t work) to reconnect to the cellular data service. I had this same phone on T-Mobile for 2 years prior and didn’t have any kind of issues when moving between WiFi and 4G

Abysmal Service. Staff Couldn’t Care Less.. I signed up and was in love with the idea of easily accessing my data plan while frequently traveling abroad. My first trip with Google Fi was to Paris and the service never worked. I wasted two days of my trip trying to coax service from Google’s incompetent staff who couldn’t care less. Their system apparently showed them outdated menu screens of my phone type, etc, etc, etc, and they would force me to sit around waiting for them to email with nonsensical repetitive information. Finally they just told me to go buy a local SIM, without any explanation or effort to to solve the system. I flew onward to Egypt and the problem didn’t change. Their local SIM card cop out indicates they never plan to deliver on the 200 country data access they so proudly advertise. Google Fi is the worst service I’ve experienced in years. Don’t let Google wreck your next trip - find a real phone company.

Convenient, app and plans need work. The service is great. I use it while traveling for work, and sometimes have no access to work and so the data roaming ability is great. It would be nice to have a high data plan or be able to pay for double the data for one line as I often don’t have access to WiFi. The slow data after the 22gb is basically unusable and so I will have bills of almost $200 often. It would be great if I could pay $140 (the price for two lines) and get 44gb of high speed data on one phone line, because paying almost 300% of the bill for 13 extra gb just isn’t appealing. As for the app itself it doesn’t refresh upon opening for quite a while and so I have to sit and wait just to check and see where my data is at. If there was an auto refresh in the startup of the app that would be a great improvement.

SERVICES. Don’t ever try to switch to Google fi if they shows they can do this and that, there customer service is literally 0%(why I can’t upload the recording lol) I’ve wasted over 5-6 hrs since my day one over call for my service and this is like frustrating and they even scheduled me to pay the bill without any service or solution for mine lol, if they aren’t capable to do just let us know before sign up and now the the last call what I had today they says you’re free to change your carrie I was like whattt 👎, I was happy before with verizon but because there ad I was like this is a good deal but now I regret, anyways just be aware bcoz scams are everywhere when they’ve good ratings on app store Thanks And be aware again

Potential. Based on google capacity, they can do way better than what they currently offer in terms of data and coverage. I use and iPhone and use Samsung but having good data connection constituently is a mirage. My wife sometimes do door dash and it’s difficult for her to use GOS and at same time use the dasher app. . I can’t even use zoom on my phone without wifi, I have called support more frequent just to make me be able to use data without stress and each time it’s a different settings on the AP. For me to be able to sometimes receive dat call ls and do MMs easily. I believe strongly they will improve as time goes on but should have started better than what it is right now. Their support is quick and fast to attend to issues. Ami think it’s pocket friendly for what they offer. I expect a network from google to compete with company like Verizon and not what it is now

Great phone plan, finally on the iPhone. I’ve been using Fi almost since it came out. For the first 3 years, I did so with a Google Nexus 6P. Finally, it got too slow and difficult to use, so I switched back to an iPhone, where I continued to use Fi. Technically, it wasn’t supported, and there were a few quirks. But I would rather live with those quirks than switch back to any other major carrier, with all their confusing plans, caveats, and fine print, and technical support staff that often couldn’t offer much help. I’m glad that Google Fi now supports the iPhone, so I can still enjoy the network and the experience, but now without the quirks. Oh, and the app is great.

HORRIBLE CUSTOMER SERVICE. I had to report these people to the FCC for a billing issue and still to this day after I closed my account because of the lack of communication, they are trying to charge me $2.09? No way! I had set autopay, every time the monthly payment is due, I had to go into settings and edit my card info because the expiration date was wrong. How? IDK. Then, when I fix the issue, they decide to charge $25 instead of the full $56. Then 3 days later, service is off because the full amount was not paid. There is no option to pay the full amount so they decide to take another small payment. Then 3 days later my service is off again. Now I contact costumer support and they did not seem to understand what was going on. All they wanted was for me to pay $4 to restore service. But then 3 days later service was going to be shut off again because $2.09 would be do. So I contacted the FCC and closed my account. And now they have the audacity to charge me $2.09? Go ahead, ill see you in court.

Terrible customer service & price gouging.. I got google-fi back in May. It was incredibly difficult to set up. It took about a week and persistent emails and calls to the help center. At one point one rude customer service agent disconnected me before even providing any help. Then when it finally did start working I was charged during that time it wasn’t even working. I’m an overseas soldier and also student so a big reason I got this was to be able to hotspot my computer to do homework. Even though it says that you have hot spot capabilities with iPhone, that’s only if you activate in the US. That’s something I clearly couldn’t do at the time. At one location I bought gigs of data with my sapphire puck. I would never make it through 25 for a months time. Google offers 30 gigs of high speed data and after that the service slows and basically becomes non-existent unless you want to pay some ungodly price to up your service. The craziest thing is where I used to never make it through 25 gigs a month with another service, with google fi I fly through 30 gigs, just so they can charge me more. Lastly, my monthly bill has progressively gone up since getting it in May. This company is clearly price gouging, & I can wait to return home and cancel the service. If it was an option to give 0 stars, I would.

iPhone. I switched from T-Mobile. Coverage is just slightly better, not great. I have one bar in my house, and still lose service in my driveway. iPhones are compatible but not ideal with this service. Would be nice if they provided full functionality without buying their phones. I originally purchased the basic plan $20 plus $10/gig of data. I forgot to turn WiFi back on ONE day and quickly went over. Now switched to unlimited. I was unable to access voicemails in GoogleFi for about a week, during which I was on call for work & job hunting. I wasted a lot of time with tech support when this was a known GoogleFi issue. Now that is fixed. My contacts and calendars are still not syncing after multiple attempts to correct this. So far this hasn’t been a big issue, but it keeps asking for a CardDAV password and won’t accept any that I’ve entered. Otherwise, this service is pretty ideal for international travel, so that is why I switched. T-Mobile throttles down data speeds internationally so it’s almost impossible to use sometimes. GoogleFi does not. I’m hoping I will be allowed to leave the US someday again and see how well this works. Lol

BEWARE!! hidden costs/ charges for FaceTime WiFi calls!! International data roaming fees!!. I got Google Fi because i’m traveling internationally. They say the phone calls have small fees but they don’t tell you what the fees are. My international phone calls last month were $70, which I didn’t find out the total until the end of the month. They also are charging me for FaceTime calls over wifi. I have cellular data turned off & I’m getting charged for calls that should be free over wifi. This month they sent me an email saying “it looks like your traveling internationally and Google Fi is only for people in the US, we are now going to charge you international roaming fees on your data. You have 30 days left. If you have issues with this please call us.” But of course they’re going to charge me to call them. So we’ll see how much they charge me for data next month. Right now it still makes sense because it does make it easy to hop on a network in whatever country I’m in and not have to go buy a SIM card… To be continued…🤯

Don’t do it.. Google Fi is truly the worst phone carrier I’ve ever had the misfortune of using. It claims that it will work with all types of phones but this is not the case. Don’t even try it if you don’t have a Google phone. It took months of fighting with customer service to be able to send photos. You have to do all of the set up yourself which takes a very long time and is very complicated if you don’t have a google phone. There is very little service even in large metropolitan areas. Even when there is plenty of service, the sound quality on phone calls is atrocious. Often times if I’m on the phone for longer than a half an hour the sound will just cut out and neither party will be able to hear one another. If you don’t have a google phone you will have even less service. Yes it is cheap, but there is clearly a reason why it is so cheap.

Excellent Updates - Thank you for listening.. Generally I was happy with the service before the plan updates, but the premium price for 22 gigs of data always left a bad taste in my mouth , having to always budget my data towards the end of the month was frustrating. Now that you have not only reduced the price but also included 28 more gigs of data (total 50) before it slows , it seems like the perfect service for me. I also appreciate how you’ve added a megabyte counter for used data , it was tricky to know exactly how much I had used before as it only showed the chart in gigs. I have been using the service on my IPhone 13 mini and although I have to choose the network when I travel , once you get familiar to the process it is super easy and functional. There is no doubt that Google Fi has heard our concerns loud and clear and are actively trying to provide a high quality and robust service/support to its customers. Thank you.

Google Fi on iOS now supports Wi-Fi calling!. Ok- first thing’s first- if you have crappy T-Mobile coverage where you’ll primarily use your phone, then Google Fi is not for you, as this is the underlying carrier that the service uses. With that said, the service is fantastic if you’re a frequent international traveler, like me. Very affordable overseas calling rates (especially in comparison to Verizon and AT&T, it’s not even close); great data allowance, and free data-only sims for your tablet/laptop on their top plan. With the release of wi-fi calling capability on iOS, the service is tough to beat. Highly recommend. Now if they can figure out how to integrate voicemail with the iPhone, versus having to go through the app…

The Plan that Can’t Figure Out Basic Technical Support. Tried to sign up for service and port in numbers. One line got hung up despite previous carrier confirming that the port was approved. Google Fi’s technical support couldn’t figure out the issue after 30 days so we left, and they said they wouldn’t charge us for the line we couldn’t use. In the end they did charge us for it. They also keep having technical errors with cancelling the line, so I just got a notice that they have scheduled a third charge for another month on a line that I have never been able to use. When I told the agent that it was unacceptable for them to charge me again before processing my refund, she hung up on me after a long hold. This is the most incompetent phone company I have ever worked with. Save yourself the dozens of hours on hold and go with someone else.

Google Fi is a Scam. I got the Unlimited Plus plan before leaving the US. The only thing unlimited about it was the data. It says unlimited calls and texts but that’s a lie. I got charged for $70 worth of calls when I was in India and called back to the US and then got charged again when I was back in the US and calling to India even though help-desk said at least those calls would be “unlimited and free”. Then when I wanted to cancel after clearly being lied to they charged me for a full billing cycle after I was told I would be reimbursed for the remaining billing cycle. Google is absolute garbage. They don’t even pretend to give a crap about the people they serve. All of the call support is offshore and I’m sure getting paid slave wages. Find another phone plan.

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Cannot use it in Canada. Cannot active it in Canada

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Google voice web could check voicemail and this app couldn’t?. I’m using this app on iPhone, and I’m not in US Right now, so the problem is I couldn’t check my voicemail on iOS phone app. I found out that the voicemail could be check on the google voice’s web client, but when I tried to check it on the google voice app for iOS, it’s shows me have to switch to another account or directly use Google Fi app. So, I have to call back to a US number for voicemail check, all the time! So stupid. Couldn’t U build a Voicemail checking function directly in this app?

Fantastic to start. T-Mobile has never done very hot out in my hometown, and the surrounding areas, however when I do have service, it’s snappy, Quick, and reliable. Google Fi app leaves an intuitive and easy to use/understand interface. Setting up the phone was a breeze, the app walked me through copying the MMS/SMS settings to my settings. The customer support is real, and that’s something you don’t see every day from my phone carrier. Not to mention, it’s available 24/7. five stars for me, for sure.

“No sim” error. Out of nowhere I just started getting a no sim error. Put my old sim back in and the error message went away, obviously “no service” came up instead, but it proves the phone is not the issue and it can read SIM cards. Tried to contact google support and they said it could take up to three days just to get a response from the tech team, that won’t include it taking them a week if they have to send a new sim. Google cleary doesn’t take not having access to your phone seriously… for business, travel or security reasons. Do not use this for travel, bc if this happens to you while away from home, you will have no way of getting a new sim most likely and your trip will probably be over before their so called tech team even contacts you. And you will have to find Wi-Fi for them to even be able to contact you!!! Unless google is expecting people to travel with like ten google fi SIM cards so you can reinstall a new one every time the old one breaks. Unacceptable from a company of this size and wealth.

Awful service STAY AWAY. The actual worst experience I’ve ever had with a company. First they promise unlimited international data on one of their plans. Then they arbitrarily suspended my data while I was abroad. I complained about the false advertising so they told me they’ll give me a statement credit. This was not applied the following month, so I asked again. “Oh it’ll get applied on your next statement”. Ok so I waited another month and no credit. The third time I talked to support they “aren’t able to offer me anything.” Shocked that there’s so much lies and deceit from google of all companies. Avoid at all costs

Apple iPhone support?. I like the plans, and I would definitely switch from U.S. Cellular, considering the basics are free, and all I pay for is the data I use. However, the service lacks full functionality on iPhone, iPad, and Apple Watch. How can I switch to a new carrier if it doesn’t fully support iPhone, iPad, and Apple Watch? Please contact everyone who uses an Apple device immediately once the service fully supports all of these devices. Additionally, I would love to see Apple eSIM support, so that we can use both GSM and CDMA networks on one phone with the same service, and expand our coverage beyond the status quo.

Scammers. This service from google is purely a scam, brought a physical SIM card from Bestbuy, when I put that into my phone, it wasn’t working and when I requested a callback from Google Fi customer care, they told me in that I won’t be charged for getting an e-Sim instead and it’s going to be easy and quick. They were right, it was working perfectly but here comes a new invoice of another 80$, because of I signed up for e-sim. I went to bestbuy and I told them the whole story and I asked them to refund my money, as I brought these physical sim in their store, it’s Google Fi that I need to talk and I paid money for Google Fi services and not just for SIM card. After talking to multiple customer support of Google Fi, they informed me that I will be charged again and there is nothing they could do and hung up on me stating that they can do nothing there, I even sent Bestbuy receipt to Google Fi too. I got scammed and I had to pay twice. Please don’t get these services. I never thought Google services are scam, don’t take this service. With my personal experience. Please be careful.

Easy to use. I’ve used this plan for about a month and enjoy the security features on this service. This is a plan I would truly recommend to anyone whose lost trust in some of these service providers who tend to send information to third parties. This leads to cybercrime and should be stopped. Google has outdone themselves with protecting the privacy of their customers. I truly hope they continue to provide this service to those in need.

Wisconsin Fi Customer. Switched from T-Mobile due to spotty service in the Waukesha County area with the hope of better coverage with Fi utilizing US cellular towers in addition to T mobile, but that was not the case. Horrible service in north and west Waukesha county. Aside from this geographical issue, the app was easy to use. Beware of Fi billing for an additional cycle after cancellation too. It is advertised as no “ cancellation fee” but this sneaky extra billing effectively does just that. Switched to Verizon and have phenomenal coverage everywhere I’ve gone including up north WI.

Date slows down like crazy.!. I understand that you know you have a set limit of free data and after that it slows down but holly molly it goes from Amazing 4g/5g to 3g right away it’s not even funny how long it takes to load. Maybe it’s just me but that’s ridiculous I expected something better for $150 a month, honestly it would be a shame to leave google fi just because of that since other then that when data’s at zero it’s amazing. Hope it’s an issue you guys can work on and maybe idk at least let us get some good 4g

This might be a scam. While you read this, keep in mind they charge up front. I cancelled my last phone plan with Verizon and have been trying to transfer my phone number for about six weeks. Not 15 minutes. Not 24 hours. A week. A month. SIX WEEKS my phone number has been in limbo and I've have zero service the entire time. They make you pay up front. I have paid for a month and a half of service and I haven't been able to make a single call. The 24/7 customer service call center is only there to make appointments. They tell you a specialist will email you in three days. Six weeks later.... This might be a scam.

🗣You Get What You Pay For😡. I left Verizon wireless to become a customer as part of my husband’s plan with Google Fi and I have regretted it from the very beginning. I hardly ever get above 1-2 bars. The coverage is spotty. The calls are delayed; when I talk with people it’s almost as though it’s not in real time. The call always either drops or people complain that I sound like I’m in a tunnel or can only hear every other word I’m saying. Other times callers sound pixelated. How can I conduct business or personal matters in this manner?!? It doesn’t matter if I’m in the city or further out in the suburbs. I can be in my own home and cannot have a decent phone conversation. And the data on my tablet is just as bad. Google has an excellent Internet browser and it’s nice to use their other features like Google docs, Google Meet and Google photos but they should stay in their lane when it comes to having an option for phone carrier. Not worth the savings so we’re planning to switch out. ~One VERY Unhappy Customer

so far great service and good phone plan. have to start off with with the “using google fi on iphone” statement, is not all that bad to what i have seen people posting on reddit and other forums online. me personally, i like fi so far. my wife and i are on the unlimited plan using the iphone xs max, yeah there are spots that aren’t good just like any other phone company with their plans/coverage, but since it is still in it’s “beta” for iphones, everything is pretty much great. want to get the google pixel 4 and actually see the seamless switch between phone towers to actually give my 100% review on this. have had the service for about 2 months now and again couldn’t get much better for right now. thanks google!!!

Need a lot of work in the apps and service. One network, how that makes sense. Better go straight to T mobile and get their SIM card. No WIFI calls or text, t mobile has weak spots, they know it, that why t mobile offers wifi phone connection. iPhone does not have support for international calls made the more significant feature on google fi turn in nothing. I believe google fi never becomes entirely successful until making full google fi feature work on the iPhone. It what makes people join the google fi network all of the features. I hope they do; I am an international businessman, and google fi will be my key to success.

Poor signal & coverage. I tried Google Fi when traveling to Europe for few weeks and it worked decent most of the time. I decided to switch my whole family plan to Fi with the 4 months promotion ending Dec 2022. We quickly suffered poor signal or no service at many places, but consistently at specific locations. Problem is not isolated to my iPhone using physical sim, but the same with newer iPhone using esim. Support team will not admit the coverage issue and kept trying to refresh or update account settings. After a month of multiple calls and emails with FI specialist, I decided to go back to Cricket wireless

Warning Must read this, Data Caps. Everybody stop buying google Fi Scam. I spoke to a customer service after purchasing two Sims of Google Fi one for me and one for my child. the Google Fi app will not stop at data Cap limit they will bill you alot more. I paid 75$ for two lines, once my data ran out they start billing me despite me setting up the limit meter inside the google Fi app. I am billed 145$ I am cancelling and going back to my lovely Tmobile. do not enroll autopay with any services, autopay disqualify you from debating the payment through your bank even if you freeze or cancel that billed bank account.

Great service! App needs more improvements. I like the smooth and straightforward app interface! I would suggest adding a widget for the app to show the monthly billing cycle days remaining, data and due amount, etc.. but keep it simple! Also, it would be great if we can play the voicemail messages within the app! Also, enabling Wifi calling within the native iOS will be an outstanding improvement to the service to beat other service providers!

Good Service but Bad Support. The call service is good in city areas but barely ok in others. As long as your not deeply surrounded by woods you should be fine. As far as Customer care support that’s a whole different story, Care staff lack the info required to do their job. Communication is poor between staff & upper management. Your lucky to get certain matters solved in a time basis. Everything is just misguided all together. Conclusion: If you join google fi try to avoid Customer Service as much as possible to avoid some major headaches.

Waste of my money. This was last year. I set my google fi app up and it says my IPhone is in beta. Tried multiple times, same message. I got in contact with customer service. They told me I needed to call Apple to remove the Beta in order for Google Fi it to work. Now from my understanding, “beta” mean testing/testing in progress to do analysis of service essentially. I called Apple and she was baffled as I was. The lady checked my IPhone and everything was fine on my end. The apple customer service helped me explained why it’s in beta and finally admitted that Google FI still wasn’t working. I’m quite offended because the commercials seemed legit especially it being from Google. Disappointed

Great service. I live in an area where I have always struggled to get service regardless of what carrier I used until I signed up for Google Fi five or six years ago . Since I made that change I have never encountered service problems, even though I have traveled all over the country, from border to border. I am surprised they aren’t better known. The price beats everyone as well, with no surprise charges. I will never change providers!

No SERVICE, Dangerous, left me stranded in a emergency. I had no service where I should have coverage (t mobile). I hit some black ice and rolled my vehicle... I could not call for help / no text / no calls the service keeps dropping in and out. Eventually someone else drove by and called the fire dept. later on I tried to contact Google to figure out the problem... after approx 1 hr of debugging they admitted it wasn’t working like it should... they also refuse to own up to false advertising and making me do quality control. Refuse to offer any kind of refund / compensation. It’s really only meant for androids... if you value your life / your time and have an iPhone... know this could happen to you.

Improve Account Transfer Process. A few ideas on optimizing the transfer process to Fi. 1. Tell your potential users how to determine if there is a carrier sim lock on their phone prior to purchasing Google Fi. This is a necessary prerequisite and could be resolved on the front end to save time. 2. Add instructions on how to handle Fraud Protection lock that, according to your support technician, occurs frequently from AT&T clients. This could be included on your “iPhone users insert”. 3. I was told by your support technician to wait another 6 hours before resubmitting the transfer request on the app after receiving a confirmation text from AT&T stating for the new carrier (Google Fi) to resubmit the request. This seems like an excessive amount of time. However, if the data shows you this duration is necessary for the success of the transfer then so be it. These optimizations could significantly improve the initial user experience. Hoping the experience goes upward from here🙂

Rough customer ‘support’. I’m not a fan of complaining but I would want to know this before taking the plunge with Google Fi. I switched because I frequently travel internationally and loved the idea of getting off the plane with a working phone. Unfortunately, the first time I attempted this (Portugal) my service did not work. I figured out that I needed to upgrade to a more expensive plan, frustrating but fine. I upgraded and still, no service. Spent several HOURS on the line with support and got SOME service. Not enough to make calls but enough to send texts. They said a specialist would reach out. Never happened and I just lived with it. Next I go to Mexico, again, PHONE DOESNT WORK. Over two hours with customer support and they’re running me in circles, just having delete and download the app on repeat. Not even kidding. So I canceled my $80 plan and switched to aíralo esims for $30 a month and it works effortlessly. Highly recommend Aíralo for international. (iPhone 11 Pro and iPhone 14 pro)

Just Started..... I am aware that the G Fi is in Beta for the Iphone 7 Plus. We will see how it goes. I only need the US phone number anyway for job applications while back in the US and didn’t want a contract. I used a pay as you go limited data plan in NZ so am used to keeping an eye on data usage when not connected to WiFi. As long as this works for the minimal amount of messaging and phone calls it will be fine. Set up was massively easy...

From Amazing to Poor. After years of dismissing the service I got onboard in 2022 with my iPhone Xs and spouse iPhone 13. Service was excellent and way better then AT&T. I even took the service cross-country to the most remote places in Costa Rica and still perfect signal. The last two months it went from outstanding service to almost unusable. I can’t use internet, text, and struggle to keep a call whenever I’m indoors. Outdoors its very hit or miss. I live in a strong network area so I’m not sure what happened to drop performance so bad.

Good for brief international trips. …it lacks in everything else. Trust me. Best to use it as a burner international number. Most of the numbers you’ll get via Fi have been burner numbers by other people, so beware. Also, my data was turned off when I returned to the states. Always have a 2nd working sim. I understand switching from international to domestic is a difficult thing for Google, but until it get better for customers I cannot recommend this service. Only use as an international burner number (so long as the trip is under 3 months and you activate it while in the United States).

International shortcomings. Worked great internationally - until it didn’t. I signed up and Google said you could use the service up to 90 days internationally (after that you’d need a foreign service exception). At day 83 of an extended trip they shut off my international data. Two separate customer service inquiries, and reps said they couldn’t correct the calendar. I had even put a pause on my service and purchased a SIM card from T-Mobile for my last 2 weeks. My total trip was 89 days. If service was delivered as promised, I would have been okay. Google needs to provide the service they promise.

Doesn’t work internationally and Terrible Customer Service Internationally!. I RARELY write reviews, but this product was so bad I felt the need to. If zero stars was an option I would certainly give it! I attempted to set up Google Fi prior to my international travel a month ago while in the States. 3 1/2 weeks, 21 technicians and 7 hours of troubleshooting over the phone later…and it STILL doesn’t work phone or data)!! Technicians just read from a script and repeat the same 5 troubleshooting techniques before giving up and sending you to their tier 2 technicians. The tier 2 techs are only available by email, and take days to respond. Don’t waste your money if you plan to use it abroad. Extremely frustrating

Horrible run around in circle service. We switch T-Mobile to google fi due to moving upon work orders over seas. As my other phone provider released my number…… google fi lost it. As of right now it’s been close to a MONTH for them to “manually” release my number by their “engineers” so I can go back to my old provider. It’s been a nightmare. I’m so over overwhelmed as my number is linked to all my businesses. Customer service is kind and great and very professional but, they tell the same thing everytime that a “higher personnel” will contact me in 24-48hrs. And if I don’t hear from them to call them back to “escalate “ the case. It’s been almost a month of me calling back and forth……

Decent. It works even though it does have full features on iOS. “It’s still in beta” should not be something Google says after years. That being said good luck tracking your SIM card shipment. While my express shipping was delivered in the timeframe Google promised, FedEx shipped it almost all the way to me overnight, just to return it halfway back across the country and then back again making it late by FedEx standards. -1 star for still beta, -1 for charging overnight shipping using a carrier that can’t seem to keep it together.

Data… what data?. The service is fine until they throttle your data. In 2022, where everything is in some form of HD, using apple music alone can eat up a gig or 2 per day… after a certain data usage threshold (plan specific), Google fi throttles the connection down to a meager 256k download speed. This means it can take several minutes to load a 2 sentence email. Oh, and definitely forget about logging into your favorite apps that require a mobile connection. Would not recommend until the data associated with each plan is consistent with todays needs.

Constant errors for iPhone users. I use the iPhone 12 Pro Max, And once every three months or so, at I time that I cannot predict: 1) I cannot send group texts without it turning into an individual text to each recipient (even though my phone still displays all names in a group in the text chain title) 2) I cannot send photos or videos through text to non-iPhone users 3) My GPS will start picking routes that have tolls, even though I have selected in the Google Maps settings menu to “Avoid Toll Roads” This is endlessly frustrating, because each time it happens, I don’t know about it until I have already experienced errors in communications with my housemates. They all view me as a less-than dependable person, it feels like. Each time, I must call into Google Fi and have an agent tell me what to do to fix this: entering numbers and letters into several different Settings sub-menus. This takes an hour of my time away from me, on each instance, which I do not have to afford.

The worst! hidden fees, bad reception & service. Advertised one-price international plan is just for access, calls and data are extra and very expensive. Usually terrible reception outside the US. Settings are difficult to manage when traveling. Cannot turn voicemail off! Customer service agents are terrible. Tried to change my email and was forced to open a whole new account, order a new SIM which went to the wrong address, spoke to about 6 different agents and got wrong info from 5 of them. Haven’t had a working phone in days. When I have the patience again, I’ll get rid of all Google products completely because this is just too stressful-all I wanted to do is change my email!

Great, can't wait for more updates. I've had the service for about 5 months and am really impressed. I love the prices I'm paying now compared to what I had to pay for my previous carrier. The process was quick and painless and didn't require much on my end. The service is mostly reliable aside from 1-2 dropped calls from my location. The new voicemail update was much needed. Still wish all the phone features (specifically voicemail) were fully integrated into the native iPhone phone app. Otherwise, I'm satisfied with what's there.

Call forwarding is useless.. A lot of people use Google fi to keep their home phone number while abroad. I also use it to forward my calls in my home time zone (which is overnight) to a virtual receptionist. But this isn’t real call forwarding, it’s a simultaneous ring meaning that all of your calls are ringing on both your phone and on your forwarded number. Worthless. I’m getting voicemails on my regular number because that’s answering before the virtual reception can. What is the point? Google should figure out how to offer conditional call forwarding like every other cell company in the 20th century wow. Nothing futuristic about this.

Help. I wanted to try this service out so I did the free trial - which I was unable to use bc my carrier wouldn’t allow it. I immediately contacted Suport and told them I couldn’t use it and couldn’t cancel anything bc it won’t take me past the set up menu. Now Google is trying to charge me and I’ve never used the see and literally told then to cancel within 5 minutes of sign up No responses from emails - no responses from chats and I cannot do anything but wonder why Google is being so ridiculous with this service as I’ve never had issues with them before

All the tools- 1/2 the price (or less). They’re doing a great job- but ok it’s still a voice carrier 😣 my connection is almost always very good and the voice messages are fine. Texts all work and the price for unlimited data is unbelievable. The transfer is tricky because AT&T and Verizon will make it do painful! It’s not Google, it’s getting your current carrier to let ho of you- even with an unlocked phone. After several tries you’ll get it and be happily rid of those monopolies!

Consistently inconsistent. Less than a week into using Google Fi, not only am I seeing substantially worse (and more spotty) coverage than Verizon, but I’ve also encountered bugs in their app. First, changing settings in the app has lag, regardless of whether I’m using LTE or Wi-Fi. Second, the app is consistently messing up my voicemail greeting, either slowing down or speeding up the audio file (vs. what I recorded) such that my friends are now reporting the issue to me. Last, some messages are randomly arriving hours later, some calls can’t be answered, and some incoming calls are simply not appearing, even though I knew they were made. Not cool!

SERVICES. Don’t ever try to switch to Google fi if they shows they can do this and that, there customer service is literally 0%(why I can’t upload the recording lol) I’ve wasted over 5-6 hrs since my day one over call for my service and this is like frustrating and they even scheduled me to pay the bill without any service or solution for mine lol, if they aren’t capable to do just let us know before sign up and now the the last call what I had today they says you’re free to change your carrie I was like whattt 👎, I was happy before with verizon but because there ad I was like this is a good deal but now I regret, anyways just be aware bcoz scams are everywhere when they’ve good ratings on app store Thanks And be aware again

Signal isn’t strong. I live in a large metropolitan area and, even throughout my region, service isn’t always available. I frequently have difficulty receiving calls or messages, causing delays in communication. Service areas are certainly not as good as promoted. Blocking annoying calls is sometimes impossible, causing the calls themselves to not ring but allowing for Robo messages to be left in voicemail. Tethering my phone to my chrome book is difficult, when sometimes it connects quickly and sometimes it will not connect at all. It’s a cheaper service. But I suppose one gets what we pay for: a cheaper service.

App is broken and by extension the service.. This is a review of the app not the service. Unfortunately the two are tied together. You must use the fi app for voicemail and unfortunately it does not update properly. I’ve received multiple voicemail notifications from the fi app, but when I open the app there is no voicemail from the past week. When I contacted support I got ahold of what was either a bot or a person who is using google translate to read the messages. It did not go well. They kept telling me I had to use the fi app to listen to voicemail. And I kept telling them that was where this issue is. Then on top of that the fi app needs to be used to contact support. Much like the voicemail issue, support chat stopped showing up. I would get the notification, tap it, and be brought to the fi app where it couldn’t open the support chat. In closing, this app is very buggy and if you require access to your voicemail I would stay far away from this app and service. Because the only thing worse than the voice mail issue is trying to talk to their support.

Mostly pretty good. Had Fi since the beginning. Mostly pretty good. But I’m not much of a phone user. Gripes: -Little bit of a botched rollout. I signed up for Fi on the first day they announced it and already had a Nexus 6. Seems like they were giving out early preference to people who had not yet bought one, in order to entice an expensive phone sale from them. While the rest of us early adopters just waited. And waited. And waited to become Project Fi subscribers. We felt a little insulted. -Also there appears to be no way to recover your Google Voice number if that is what you used for your Fi number, if you ever do leave Fi. -Does NOT work with visual voice mail if you use an iPhone. The Fi app is ok. But it’s irritating that visual voicemail doesn’t work. Anyway mostly but not completely satisfied. No plans as of now, to cancel. As long as rates don’t go up or data throttling, I’ll probably stick around.

Data service rarely if ever works with iphone xr. I brought 2 phones to google fi over a year ago; pixel and iphone. Pixel worked fine with the exception of some initial call quality issues. The data connectivity on the iphone xr has never been reliable and over opened over a dozen chats with support with google over this. They seem to be uninterested in escalating the issue or starting a proper root cause analysis to fix it. Im sure im not the only one experiencing this. I basically get sub 300kbps speeds at if anything unless i do a whole lot of tinkering/resetting/etc. then the internet might work. Otherwise its a wifi only situation. Yet ive been paying for data for over a year

Customer service fail. Don’t even waste your time with this Google Fail. The service may be fine until you need customer service. Forget any help with activation or any help when the bill comes back more than 2X the $80 per month that is boasted. I have never been so upset with a phone company (and I had sprint) until today. I am gladly switching back to Verizon. Google. Things like this will be what makes you go under completely. Customer service still should be everything. I know it’s been just information for you until the mobile service now you need to upgrade what is obsolete. You mobile customer service.

Avoid at all costs- terrible service and terrible customer service. You’ll end up switching to data because it’s so slow on WiFi, and then use up all your data and defeat the purpose of saving money. Service provider has trouble connecting. As I’m writing this I am unable to make inbound or receive outbound calls and their customer service told me to wait 24 hours to get a response, meanwhile my family can’t reach me (more than willing to provide screenshots of conversations with customer service). The service itself is slow, rarely connects, just subpar all around. Avoid at all costs.

Much better than I thought. First of all, I rarely write reviews. Of those reviews I almost never take the time to write a good review. It has to be something extraordinary to warrant the use of my time. Google-Fi (G-Fi) deserves that attention. I was so used to trash international plans and/or service that when I finally tried G-Fi I never expected to get something practical and useable. Put plainly; G-Fi is affordable, user friendly, works as advertised at home or abroad, and sets the standard for no hassle hands free diy service- period. .

Terrible Customer Service. Seeing the raving reviews I thought Fi would be great. My experience has been the exact opposite. While traveling internationally I was not able to get service despite the marketing of their international coverage. I contacted support and they elevated my issues to a “specialist.” I was told they would contact me via email within 24-48 hours. Now it’s 4 days later and no response. When I talk to customer service all they say is “it is under review by our specialist” and that I will be contacted “soon.” Very frustrating experience and honestly I’m astounded at how poor the customer service is for such a large and generally successful company.

Not satisfied with information provided and billing. I switched my number from another service provider by looking at google fi plan which said international calls included in roaming I didn’t knew there was any condition, after using my plan when I was roaming I didn’t realized I incurred $$$ bill , when I checked my billing on app it showed my a down arrow which enabled my extra billed $$$ which was 157$ . I am not at all satisfied with the google fi services for not declaring everything in advance and keep increasing my bill that too not showing default unless you click on the arrow you wouldn’t know.

Terrible service. We subscribed to the family plan and we’re frustrated to find that we had no reception in some of the major National parks like Sequoia national park and the areas around it. When i contacted Google Fi they simply said that it couldn’t be helped. However other members of our group had reception on their phones with Other providers such as AT&T. GoogleFi’s response to this is “we can’t help you” and no recompense has been offered. What’s more is that the live chat support component of their app is so buggy that you end up waiting for responses that apparently the agent has already made but that for some odd reason never make it to your end if the chat.

Worked Great Dual Sim. iPhone XS Max user. Just having got back from a long international trip, I used Fi in conjunction with a Tmobile E-Sim. It was amazing. No lapse in service. Faster connectivity while roaming. I couldn't have asked for a better service. Folks need to go do some research and understand Google Fi, what it's meant to do and it's current limitation before shoving all your eggs in that basket. Lots of one star reviews from folks that have no idea what they're doing.

STAY AWAY IF YOU HAVE AN IPHONE. I was totally excited to try Google Fi. I love every other Google product I have tried, and Fi sounded great. It turned out to be a total nightmare. I was never able to fully port my number over and the app told me my wife would be assigned a new number, which we did not want. Customer service just said “wait it out, there’s an “outage””, but I gave up after less than a day. Couldn’t cancel service, even though the app said I cancelled. Took a week just to complete cancellation. Never used the service at all, and then 40+ dollars was taken out of my checking account. Customer service said I can expect a refund in 90 days. What a joke! I’ll be sure to let everyone I know how I feel!