Amazon Relay App Reviews

👎 Bad company. They are so bad that they don't even acknowledge the problems that happen with the driver or the company they work with and the company's performance is going down and there are no good prices. All companies that work with them should stop booking the load at such a low price. Scammers I booked a load last week and when I arrived the first stop was cancelled and they changed the price to half the amount and when I spoke with them they told me to complete the work and then file an objection in order to reduce the amount and I know that they are liars and scammers and I cancelled the booking and after that the company's performance declined and I am sending them messages about it and no one answers

ORD9 Poor Packing Habits. Picking up at ORD-9 has turned into the drivers also becoming the packers for this location; this most recent load had 39 scans; nine were pallets, and the rest were individual boxes, sitting on the floor, waiting for the driver to load them either into a box or on the truck without any secure way of transporting them. The load assistance response was if you don’t like it, don’t pick it up from this location.

Auto log out. Constant lag. App always says something went wrong at every stop. Forced to log out over and over again in order to fix problem. Problem has been happening for a few months with no improvement.

New update is bad. This app used to be goo, but they changed the entirety of how to update loads in it. Now my drivers get to gate and it still says “APPROACHING GATE” and won’t let them check-in. The swipe option at least worked, now they sometimes have to wait till they’re past the gate and gate employees are getting annoyed. This new app update is actually causing delays on its own. The guard shacks had to have driver go forward and then come backward multiple times just to get the app to go into saying the driver was there. CHANGE BACK TO SWIPE, AT LEAST IT ACTUALLY WORKED!!! UPDATE: It’s even worse than I thought. It tends to update the departure time before it adds trailer info so it spawns an email to dispatch each time saying trailer left without trailer ID. Literally EVERY time. Also on LTL runs (single VRID with multiple stops) it fails to update the departure time entirely. Our dispatch had to update the times manually and it messed up their performance. FIX THESE PROBLEMS!!!

App. This new version isn’t working properly on IOS. The driver has stated that their app isn’t allowing them to start work or check in because there isn’t a home tab. This has caused the company score to decrease because of app usage.

Better than same time last year. I have noticed much improvement in the past one year. Last year it took me to someone’s front yard because the facility I was going to was behind the landlords fence. It was very difficult coming out and was eventually stuck in mud and had to be towed. I have seen much improvement this year.

OTR Driver. Locations need to be updated too many last minute turns and the app requires too many refresh attempts. There needs better notifications of when the loads are ready. The time period to see available loads could be extended or maybe it be listed to show the destination city. Call me if needed for explanation. Thanks

ROC. Now the app is great some glitches here and there but hey nothing is perfect im fine with that! Now can someone tell me this! Why do i have to wait 2 hrs when i arrived at the location and was supposed to pickup an empty there was no empty trailers available so im assuming i can just go to the next stop ROC wants me to wait 2 hrs just to tell me i can bobtail out because there is no empty trailers 😒 OFC!!! There is no empty trailers im here talking to the employees!!!!! Why waste my time waiting for an empty that’s never going to show up? 😒

Great app bad customer service. The app and the process are great. Every trucking company should do something similar as it makes the most sense in the world for ease and efficiency. ROC, however, is HORRIBLE! They can’t hardly speak English which one can work around, they don’t let you talk and straight hang up on you which makes you have to wait another 20 minutes for a call back all to repeat the process again. It’s the most absurd thing I’ve ever had to deal with.

Update is horrible. Before the latest update the Relay app was everything it should be. However, now it has been updated with bubble letters and complete sentences to relay information such as an empty trailer. For example, previously it said “Empty” for an empty trailer, now it saids “Your picking up an empty trailer and picking up a loaded trailer”, which is totally overkill and ridiculous to a professional driver. The previous version showed all information on one screen that driver and guard shack needed, now you must navigate 3 screens that each have foldout or drop down menus to see the same information. Many drivers are trying to review this information to plan a stop while driving, and it is completely unsafe the way they must navigate the app now. The update is confusing, inefficient and was needless as the old version was very sufficient and practical for a professional driver.

Great when it works. The app is great and really helpful when it works, it definitely streamlines the check in and check out process and keeps you moving, but for the last several days it just hasn't been working. I'm still able to access the ELD, but I can't check in and out, access the GPS, or see when my loads are ready. I've tried emailing and calling for support, but I've gotten no answers so far. There's no way to get technical support or to submit a ticket if something is wrong. I really like this job, but it's very frustrating to have to depend on an app that's not working correctly to do your job.

don't waste your time. this app is full of problems, and there is no technical support to help you when the app freezes, amazon's pay is a mockery to a truck driver, and amazon's logistics are ridiculously garbage, you go to pick up a trailer and that trailer does not exist, you go to deliver a trailer and there is no space in that place to leave the trailer, after having driven a distance to pick up or deliver a trailer they cancel you, and they pay you whatever they want, once I was there from 7:00 pm to 12:00 am to be able to drop off a trailer and they only paid me $49, because they canceled the load,

IOS bad update. Since the newest update, the iPhone 15 (latest iOS updated) the camera for scanning in and out of truck automatically adjusts 10-15 times and continues to give red error alert. After camera doesn’t accept scan it later updates with previous scans included. Example: I scan 3 pallets and only 2 accepted into system then when I go to scan a 4th pallet it will show 3 previous scans. This is very frustrating due to the fact that you cannot manage your time for loading truck properly because app continues to give error in number of scans.

GPS navigation. GPS navigation needs some improvement. Needs to give directions more in advance of highway interchanges and audibly tell which lane to be in as well as visually. Often times there are multiple interchanges in one area and it tells you where to go after you have arrived at the interchange and it’s too late to make the change.

From a drivers point of view. The App is nice however the rates need to go up. For the the tolls we pay are expensive not to mention all the time we spend waiting that we are not born compensated for. Our time is just as valuable as Amazons and we should be paid for us having to wait because loads aren’t ready or something’s goes wrong on the trip that isn’t our fault. Also we should be compensated when y’all cancel our trips are we have Commuted to pick up your freight diesel fuel isn’t cheap nor is it free . Thank you

Their improvements are not improvements. Every update makes the app worse and worse. Bring back swipe to check in and manual check in on the report arrival issue button. Gps is bad and now you can’t even use the freight not ready, wrong equipment, shipper refuse ect buttons UNTIL your arrival time which 99.9% of the time, you are going to be hours ahead of your times. So now you have to sit and call ROC to have them change your route if you have an issue and sometimes they will make you wait until departure time which is beyond pointless

Dev app support. The new features are all right except a few bugs the app turns my music down and you have to turn app off to get volume back. The other thing is trying to scroll for up coming off ramps it fogs out and you can’t see what’s coming like older version. Volume on app is loud but turns music down to sleepy mode NOT COOL🥵🥵🤦‍♂️

So So. The app could be very useful, but with so many facilities beginning to not use it makes me rethink having it. What really is the point? Most of them rather scan the bills instead. The GPS feature needs a lot of work. So many times it leads me to a dead end street! However, it is great for getting the tour information to you.

Laggy at the worst times. After the most recent update for iOS, the scanner for barcodes (DDU Deliveries) will freeze after each scan. RESOLVE THIS CONCERN IMMEDIATELY. We are in peak season with more freight than ever before and this small technical issue causes huge delays when we are trying to deliver to Post Offices. This, of course, after being asked for the third time in a shift if we have “taken our temperature today?” Yes! The answer to this question is the same now as it was three hours ago: please do not design your software to interrupt my attempts to do the job you have assigned me.

Insert Live option. Ok app so far but they need to keep listening to client reviews like ours. - App needs to label when a load is Live so it doesn’t have us thinking we are dropping the trailer and go or actually picking up a trailer or actually live. I just had a situation like that. Complete bummer bc customer stated I had to stay with trailer or take the trailer With me and come back in morning. No good bc I needed to bobtail in order to find a safe park etc. - Also needs to be easier to read. Needs some color and bold options to separate each load from the next. It all looks like a thesis paper trying to find what I’ve completed and what’s next. - Please make these user friendly changes. Thank you.

South land trucking .. King It’s GPS is not good. It is white at night so it does not see anything on the road. It should be automatically black at night GPS is not good. It is white at night so it does not see anything on the road. It should be automatically black at night. on the road. It should be automatically black at night.

Horrible support for the app. The app works great until you have a problem. There is no support for the app. You have to submit a work order that takes days for them to respond. The only callback feature is when you are on a load. Even then the help is spotty. Rude customer support. They hang up on you all the time. Cut you off when you are trying to explain the situation. I know it’s a language barrier but they are not nice people and very condescending.

New update and safety summary report. Whats up with this. I mean come on u getting flagged for speeding and speed limits on app and on the road don't match. For example! I had issue with the app saying speed limit is 25mph but is not is 55mph . The speed limit 25mph is only during 15:30h-16:00h on school days while any other time is 55mph .

App and Costumer Service. The app is great, very easy to use..sometimes is very slow. The only issue with this is the Costumer Service..the people there are rude and very not helpful. Amazon..if you read that, please try and fix the problem cause it’s making work very difficult and you have to act on your own in situations you when there are people there who have to answer questions and help..(that’s what I personally understand what Costumers Service means) but they would not help at ALL and will be rude, like you were disturbing them.

Always on gps!. Why is the location service needed to be set to always on? It doesn’t shut off when the app is off either the app is still regardless tracking you outside of work. That’s a bit of invasion of privacy, regardless the app isn’t that much of help when on the location regardless takes up to an hour to get your load ready. The time it gives you for pick up should be the actual time not an hour later. It’s pathetic that a company this huge can’t get that right and continues to waste driver time.

Truck driver reporting full of bugs. Last updated was horrible freezing up for no reason I might have got a report for parking at no parking area but it’s not a good reason to freeze the whole app for that, every time it’s says “No parking or idling near JFK8” relay app becomes useless so i have to delete and download it again so pls fix that instead of punishing drivers like that just tell me ones I won’t bother to do that again and im saying this behalf of every drivers near Staten Island NY.

Everyone needs to stop taking loads with such low prices!. I’ve been driving for relay for two years and it is absolutely no way to make a living. It’s sad because they cut corners every step. People keep taking loads at such low rates that you’re not able to make a profit from it. Not even to mention how the UI for the Relay app itself is absolutely horrendous not able to use the truck GPS because of constant bugs app is no longer registering arrival so I am getting Dr. points and they tell you that you can dispute that, but it doesn’t matter because if you fall below a certain percent I’m pretty sure it’s 92% they lock you out of their load boards meaning any contracts that you booked with them up to that point are now lost. DONT WORK FOR THEM! TRUST ME!

Issues after connecting to trailer. When alerted that a load is ready for pick up and after confirming the last four digits of the trailer number and loading of the bill of lading should occur the app crashes and says something went wrong. I must exit the app and restart it and click resume work when I do that the bill of lading does not come up it loads up automatically the next stop location and the only options there is start later or navigate

Put me in coach!!. I’m ready to play!! This has to be the simplest app to navigate through! Without guidance, almost anyone would be able to set up, toggle thru, and completely understand everything they’d be looking at. Amazon’s got it goin on…all the way around the globe!!

One sided. They are constantly improving, kudos to that. Unfortunately, some of these changes lead to lack of accountability that works against the drivers/carriers from yard employees, ROC mistakes and app malfunctions. E.g. yard Marshall didn’t check you out properly, the app said you’re but you discover the following week your pay is held due to discrepancy of load. E.g. a yard sends you to off site, you pick up or drop off but due to it being off site, the yard marshal doesn’t check you in or out properly and you don’t get paid. E.g. ROC cancels a load partially and require you to finish the last legs of the load by deadheading for a fraction of original pay and other experiences that works against the carrier’s effort to be in compliance.

LACK OF COMMUNICATION !. Was told my driver ID was suspended but have never received any kind of notification. When arrived no one can give me any details about the suspended ID was told to return at 8 am to speak with the right person for additional information. When I arrived back at 8 am again no information was given and there was no one to speak with A billion dollar company but no one can give me any information or direct me to speak with the proper person And my books trips are showing rejected because we can’t go in

App review. When a load is cancelled the status should always appear on the app. I assigned my driver and used the app to navigate all the way to the sight just to be told that the load was cancelled without any notification on the app. This has happened only a handful of times but one time is too many because errors such as that really affect bottom of fuel/toll costs not to mention labor time.

Good app bad navigation. I understand it uses longer routes for trucks but it doesn't work half the time and when it does I'll compare route to other navigation apps for trucks. It adds miles for no reason. Considering they don't like us to be late that really doesn't make sense. Also when I'm on a new route and it doesn't work at all it's stressful because I'll have to use other apps in background and it kills battery fast. Last problem is latest update makes scanning packages a painful process. It's a good app that does it all but what's the point if it does some things good and others not work properly. I'd rather have three different apps that all work well.

Leon. I do not write a reviews often. But this is what need to be beter. I picked up a load two hours before app time, i stop to sleep 3 hours you guys call me and told me that I can’t stop. I got two hours before delivery time. Respect my time! If i picked up a load in 1:00am and i have to be by 13:00 at delivery location, a have 7hours to drive I dont know why I need to drive straight to location. Porta potty is not alowed to be used by the drivers, why? You putt my pick time in ap 3:30 am i showed up 3:10. The security guy told me ap is 4:00. I dont know why this is not sincronised with the app. I don’t know why i need to turn off my bobtail if security does not came out off the office. Also i do not understand why cant we wait inside if we show up few hours before.

Loads getting cancelled all the time. This week alone I got 4 loads cancelled 3 straight days in a row for not reason not my fault and the only answer it was sorry it’s a machine that does it but I obviously didn’t get paid (was booked and cancelled same day) and I can’t get a simple notification on this app ?? So maybe I can go back and get another load or allocate my time I lost 3 days of work and now when I get a load I have be checking every hour or every 2 because it gets cancelled like nothing and you can even get ONE notification or email

Stop trying to reinvent the wheel. I don’t have time to go into all the issues, especially with the ELD. Whoever is making decisions obviously has no clue what it is to drive a truck or what trucking is about, at all. They have no business making some of the decisions they’ve made.

Please add the sound notifications. Hello! I’m begging, add the sound notifications when “the trailer is ready” it’s not a big deal for you, but it would be so comfortably for drivers who are waiting the trailer at the yard. We should always stare at the screen and wait for this little notification above the app or always refresh app to see when it’s ready. PLS!

Great!!!. They have a near perfect check in and out process. Its very rare if I am not checked in, dropped the trailer, and checked out within 15 minutes. It’s the exact same picking one up. They scan the load id barcode on your phone and you’ll immediately see what slip you’re dropping in/picking up. I’ve never seen anywhere have it set up so perfectly. Where they do have room to improve is on the majority of the loads mileage pay. But if you are watching good ones pop up on the fresh and you have to be quick lol

Pro Ag. My only critiques would be when you’re on the app and you go from the regular load board to post a truck that it give you the same option as the regular load board. The option for one-way or round-trip would be nice in the post truck and. Also on the post to truck it would be nice to have an alarm instead of a notification when you’re selected for a load since it’s an audiobook if you happen to fall asleep which I did you could possibly miss your load.

Technically. Overall the app is Good. The main issue I have with the app is that having a local cell phone service going to different states and cities, my phone doesn’t always check me in on time, due to my cell phone provider not having towers in a lot of these states and cities we travel in. So if I’m cutting it close I get a late load. Also sometimes I have to drive miles before I get on a recognizable tower. App should allow drivers to have a way to communicate while off-line. This is my only issue.

Essential but frustrating. You need this app in order to run relay freight and everything was working fine up until two days ago and the navigation portion of it stopped working and trying to get a hold of a person to talk to to find out what is going on is impossible, and since your performance can be tied to your tracking and using the app, you have to wonder and be concerned if everything is going to be OK as far as your performance is concerned

I just hate their navigation. 50% of the time when i go to any new route it mostly took me to wrong route and then it starts saying rerouting and then it says make a U-turn 😳there is no hell a way you can make a U-turn on this ... and 93% of the time it will take you to the longest route as possible I know it will gonna take me to the truck route but there are the routes that I know I can tell it took me to a way longer route .. With relay app I am 100% satisfied but their navigation I am 100% dissatisfied ... I don’t know how and why one time it took me to the no truck route and all sudden it start saying make a U-turn make a U-turn then why the hell you took me to that route anyway.. Their is so much things i can say but .....

Route function. The route function has several glaring inadequacies. It is not possible to select an avoid tolls option and it is going to route you to every toll it can find. Most of the time it won’t say it’s a toll rd coming up. It is also not possible to see the steps of the route to check for tolls or to see the next turns coming up which makes you wait till the last seconds for its directions and you are out of position for its secondary direction because it frequently leaves out directions like north and south or east and west when both are available from the same exit. Banner’s which stay across the upper map all day such as air stagnation warning or gate ahead are a real nuisance as well. It does a great job of directing you to the truck gate most of the time. It just does not have the functionality of Google maps that would give it the true quality that is needed.

It’s ok. Needs improvement a lot, somehow empty trailer status needs to be in the app for every location. It’s annoying to call all the time and be on hold for 20-60 minutes to update your trip and be told go somewhere else for empty, then you arrive at the new location and no empty’s also. The app needs to have a place to put no empty’s at a certain location then generate your next closest location with available empty’s. Also the gps location has to have a way to manually input without having to trouble shoot.

Not up to date and giving accurate location. I tried to look for load at my locations many times the app always shows the pick up addresses are close by when it 100 of miles away, this app caused my performance went down because of inaccurate informations, I booked loads and they don’t sent them to trips to dispatched drivers, and worst part customer services are even helping

Land Navigation and Education. Please do a with instructions for the event of a detour, where the data apps are not effect at finding the pick up and drop off location by substituting it with strip mapping technology. This will allow the operators a chance to accurately and effectively arrive at the desired location without further or waste or the carriers resources. This are has ben under construction for quite some time without effective leadership accepting responsibility in optimizing the time of logistics through surveillance and technology combined. There are some things the machines or machine learning cannot comprehend without the engineers direct involvement. Also when all pick up and drop off are complete it is no necessary for the driver to bobtail to their original location to check out. In this case a phone call or a control in the application will suffice.

Dumbest company. Let me start by saying this has to be one of the worst companies to drive for!! They offer owners of their own company bottom feeder load prices!! barely a dollar per mile going 700 miles in some cases!! They’ll have a load going 5 thousand miles with 15 different stops all over the USA and want to pay you 4500!! Laughable!!! How are you to pay for fuel?! They play with the pay per miles constantly posting a load with a garbage price only to take the load off, bring it back at an even lower price!! Everything is done by an app you can’t reach anyone who know what’s going on if there is any kind of problem!! They want you to drive straight no matter how many miles the load is and they will degrade your rating for stoping to sleep, eat or get fuel!! This is beyond a garbage company!!! Don’t waste your time!!

Pretty Decent App. My only issue is it auto brightens my phone to the max. It's the only app that does this and I hate it. Please take this feature away. If we're looking at the load board... We don't need max brightness in bed. GPS is ok but could use some tweaks. Especially with the notifications of turns and better on and off ramp indications.

Load board and app. So I started driving loads for u guys and having issues with the app called Roc like 5 times today they don’t know anything they gave me emails for me to get the issue worked out they don’t know anything at all waste of time nobody knows anything how can u have a company so big but u hire people that don’t know anything about the app r can’t even get u to the right people to help u out I’m renting a truck losing money because haven’t really did any loads I just don’t get how so many people that work for company can’t tell me anything about y my app isn’t working it just doesn’t make any sense nobody knows nothing I think I’m find me another carrier company this is a waste of time

Customer service is awful. The relay app is fine, but Amazons customer relations is terrible. Whenever there is an issue as a driver using the app, relay support is only available through email and if they decide to respond, they respond with, review our FAQ’s. I’m owed over $2000 in TONU and am told I need to train my team. Then they run a ridiculous performance system that takes work away from hard working drivers. I had to cancel 2 loads due to an illness and was told that was my fault and due to canceling those 2 loads it tanked my performance score to a C and now they won’t allow me to book work. Ridiculous how it works

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Not good. Bug ridden and unreliable

BOL. I don’t where if its the issue in app. It doesn’t show BOL for ITELCOM deliveries on app. At YOW4 Nepean location they are paperless. It gives us hard time. Please fix the issue.

App stuck and not updating the load information. App stuck and not updating the load information .

App not working. I have had Amazon Relay for over 6 months and I have not received a single load and nothing has shown up in my load board to accept. I have been using the post a truck option since the start and my match outlook is always high. I have tried to contact the support section many times and they just direct me elsewhere each time.

Re revification issues. Poor app shows unreadable every time. Submitted 30 times no one is responding or wants to help.

Best work. Best

Top notch. Excellent

My ID AZWVH MAJITHIA TRANSPORT LTD EDM. My ID # AZWVH I’m interested to work in city loads delivered 24/7 available but nave showing aa signal load city work on my loadbord I don’t know way I’m add my own company 2 months ago but working with Amazon start work in Edmonton that time but under different company’s TRULOAD western pasafice and deason but these guy pay 1/3. I’m doing hard work all ways night shift whit these all companys at Amazon I know about all locations. if any time need cover city loads I’m available 24/7 just one call my number and all information about my carrier service company in Amazon system . Last winter time doing shunting at YGE1 UNDER TRULOAD DOING WORK ALOTS OFF HOURS. He pay me $32 hour and I’m useing my own truck and own fuel I know about how much money pay per hour Amazon. Any way pls if need my services I’m available 24/7. Thx

Not good at all. App freezes all the time need to reinstall

Good experience. First day good experience to work with amazon hopefully

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Notifications. Need to make it so that we get a notification when the load is ready.

Navigation & work schedule. Help full, with traffic weather and directions , managing your schedules

Preload scan arrival of pick up. The only thing I don’t like is when your at the warehouse scanning it doesn’t already have loaded what you need to scan in your phone

WOW!. All I can say is that this is one of the easiest and most efficient apps in the trucking industry that I have used. I have a background in transportation management and as a driver and have worked with many customers. This is hands down the best!

App updating from canceled loads. App does not get back on track when a leg within the load gets canceled. Even after calling ROC the app fails to track location. I’ve restarted and even deleted and reinstalled the app on same device or different device, it does not get back on track. I’m forced to have my dispatcher manually provide me with load information.

Not consistent. Too many different variations. App not consistent with how loads are dropped and picked up. Sometimes I have to swipe all the way through a drop off like I’m done for the day before I can get to the pick up, sometimes I don’t at which messes with my arrival times. I don’t like that you can’t alter the navigation map for alternate routes.

Carefree. These guys here have there thing together, everything went well. No issues thanks guys makes life much easier.

iPhone 13 ProMax. The app doesn’t work with iPhone 13 Pro Max on Intermodal containers. If you try to put the container ready verify container number doesn’t work to Summit!!!

GPS not so accurate. The gps has issues sometimes. Otherwise a great app. It says restricted area when there is not sometimes. Also it takes you off the high way for no reason

Doesn’t keep your route safe or DOT compliant. The check in check out feature is great but the navigation and electronic logging device are terrible.

EGL. Easy to use The navigation bar is a little be off still in a work in process

Really bad app. Relay app has a lot of issues especially the truck routing part you can’t trust it. 40 percent of the time it sends you through a restricted route or will send you through a longer route than necessary or will give you a more time consuming short cut. Take your app programers back to school and give them a course on common sense

Works well, but needs live updates.. Things like construction aren’t taken into accountability, would be a helpful feature.

Owner Operator. I enjoy relay However I think drivers shouldn’t have weather count against them when they are out on these dangerous roads! That puts pressure on driver and then something else happens just my thoughts!

Company driver. The Relay App is wonderful as a tool and 99% accurate. Some more On-time input by DCs’ will help expedite and save huge amount of $$$ at times. Complement GPS is great, but not yet useful for class 8 commercial vehicles. May need to join with major software company to accomplish its use.

Barcode scanner. I like the app, very user friendly, one thing I would like to see is, having the ability to use a Bluetooth barcode scanner, I am constantly fighting with my phone to scan the barcodes and this would be a tremendous improvement in my load time

Technical problem. I need your urgent helps please... I am still getting the following message since the last 24 hours... “ Too early to start the next load. Load cant be started more than 24 hours in advance” I did sign out, and reinstall the again... I am still having the same message !!!!!!! I called the technical support, they keep asking me about the load ID, then I restart the process from beginning... tapping numbers 🥺🥺 Any serious help please

BATTERY DRAINER. The mobile version should be a more concise yet not limited version of the desktop app. The app is a huge battery drainer being that you have to keep the app open and on running at all times or else it goes silent in the background causing you to miss crucial turns. I should be able to hear directions in background! Please fix!!

Driver. I wish I could get more than one load a day..also please make me understand why loads are not available 24/7, being that all the warehouses are 24/7……thanks

Navigation. The app is SUPER user friendly but the navigation is a MAJOR issue. When giving directions it doesn’t let you know which side on the street the address is actually on, and whenever a message appears on the screen (i.e weather advisories, yard rules etc) there’s no way to remove it or minimize it so you can see the screen.

Not good updates. After last update my relay works same like car GPS I think it’s not a good for semi trucks. I have 2 times on NO TRUCK already…

Great app. Poor navigation. The ELD is very easy to use and the scheduling works well, although it could use some audible alerts for when scheduling changes are made. The navigation needs a lot of work to get it up to par.

Gps Is Great. Gps is great only things that you guys need to fix is the rerouting ,and drivers want to be able to see turn by turn routes evrything else is great .

GPS. The navigator or the GPS does not work 👎 and it constantly loses the signal, the exits cannot be seen and the colors are confused by where you have to go, it would be good if they improved it, the old version was better, it could also have different types of maps such as Google Maps

Losing its integrity. You guys treat carriers like you own our trucks and equipment. We do manual labor, use our liftgates or whatever the job calls for. Just to get beat up by your terrible rates and load board games. I choose a load for Friday on Monday for $4 a mile. That same load on Friday will go back up for $8 a mile. You guy’s literally raised the rate on a route on a same day load but won’t change the rate for us being proactive.

Everything is good except....The Loadboard. The loadboard is extremely slow. Please update it. Every time I try to use the loadboard on the app or on the Webb it works super slow. I have never ever used any loadboard this slow. I use my phone to login to loadboard. Please take this into consideration. Thank You!

Issues with GPS compliance. This is a extreme monumental issue with GPS. I arrive to the location on the app, upon arrival on the top in green it states “GPS arrival detected”. I then proceeded to finish the entire route and upon closing I look at history and it says “GPS not detected”. This failed metric on this particular app needs to be fixed as soon as possible. It is affecting my dispatchers account performance!

Needs an update. The app stays stuck on trips. Needs a new update on everything we click on .

Why. They can cancel your load anytime they want and you’re stuck there for days waiting on your luck to find another power only load to get back home and in case you broke down or something unexpected happens you have to cancel a load they’re gonna drop down your scores and you’re gonna have no work.

Needs work.. It works just fine, Except at the BNSF entrance in Los Angeles, it takes me to the wrong entrance in Indiana, because there is no entrance there, and in San Bernardino BNSF, it wants to make me do a right turn instead of a left turn at the entrance.

Something went wrong. Was a perfect app for the most part, but today I’m having all kinds of issues second time half done with a route a load gets canceled and I think I’m done since load was canceled.... but then I’m put back on is load that I did the day before which the load was finished but I’m back on it... how do you do a assignment that’s completed.... but the check in and check out is great

They target owner ops to scam them. Don’t be fooled by high rating I assume many are fake. They will send you to shipper with no appointment they will cancel and pay you no extra money so you’ll lose money due to deadhead. They’ll send you to a closed facility and have you wait unknowingly for hours then give you bad performance score. This company isn’t in the business of good ethics but good profits at the expense of the small business owners

Recount update. New update requires additional tracking for the app which my iPhone12 is not allowing so the app locks and I have to restart and select the option ask each time to get it to work

Always improving. This is a work in progress. It keeps getting better with(almost) every update. I like it, from a drivers standpoint it has come along way. Keep up the good work

App gets worse and worse.. App gps check in does not work, also when the tom team checks you in it doesn’t automatically check you in. Also there no way to override this anymore so the app doesn’t work tried uninstall and reinstall and logining in and out and tried on other devices and still can’t get checked in. App is broken

Creepy. It’s kinda creepy how you MUST set your location services to ‘always’. It also uses up battery energy. They you tell that is so they could get your precise location, this and that, blah, blah, blah…but why can’t that happen with the location services set to ‘only while using the app’. Why do they need to track me when I’m not at work in my personal car??

Disorganized and short timed!. This entire run was disorganized and the allotted window was too short to fit the changed of drop location and change of pick up location. Plus the terrible traffic condition consideration… this caused a huge time delay….

Notifications failure. Notifications are not being received at the distribution centers I’m having to refresh the app to find out when my load is ready. This is ridiculous every update breaks this app. It use to be so good and now that you are adding unwanted messages on how to be safe in the yard yadda yadda this app just gets worse to deal with.

Great. Been using the app for about 5 months. Haven’t had any problems. Works great, easy to use. Makes life easier checking in and out

Good routes. Please try keep the routes making sense not going backwards and your next stop is the opposite way 🤷🏾‍♂️🤝will be just find.

Not worth it. The app constantly shuts down, it never connects to the truck. It will try to connect to other trucks around, but not the one your driving. The navigation will tell you to turn on restricted road and will tell you to make a turn and then tell you to immediately take another turn in the same direction; basically making you make a circle. Because it’s confused.

Never works the way it should. The gps navigator gets lost and can’t find its location. We should have an option to leave comments when we drop off or pick up or even be able to rate the location we arrive at. Relay gets disconnected from the tractor just by walking a few feet away from it.

Aden. Please include as much details as possible for the pick up address/location and the delivery address/location in order for drivers to improve the efficiency process for this app, otherwise it’s an excellent app.

Navigation needs some work ASAP. Navigation has bugs! Probably maps needs to be updated...

:(. Alot of connectivity issues and error messages every time i use the app. The Navigations ETA’s are far off and in accurate. Navigation also has error messages and fails to work sometimes. I’ve uninstalled and reinstalled a few times but never fixes the issues.

Map and directions. Need to update the map but other than that its an easy app to use.

Jason. This App is the greatest situation for trucking. Most of my bad experiences in trucking had to do with bullying, a person dealing with a person. Relay app out preforms the “mistake” and gives control back to the driver for a smooth ride. Safety First!

Poorly made app. Not as good as KeepTrucking KeepTrucking was a much better app in every way This is the worst e log I ever used in my 15 years of being a truck driver

App is really helpful. I like speed and other information When I using the gps on the road

ETA. For the last several weeks the gps has given an inaccurate eta. And as we continue the original eta gets later and later. It used to give an eta that was past the time you would arrive and you would “gain” time on the eta. I don’t like it now bc in situations where dynamic scheduling changes my arrival times it makes it difficult to give an accurate eta.