ReGain - Couples Therapy App Reviews

Poor service. Terrible therapy. Definitely not worth it there’s other better options.. I feel I grossly overpaid for a lack of availability from the therapist, poor video hosting software that causes issues with the session, limited number of sessions (we didn’t get a couples session on the books till after 2weeks from the start date) there was an over use of wrote worksheets and a pretty clear lack of follow through on reading the assigned work and following up with it. The worksheets just felt like busy work and weren’t utilized in the session because they weren’t considered contact hours. It was pretty clear the therapist had poor notes or a poor memory regarding the issues we were working on and the therapy took a pretty slow approach to gathering info and identifying underlying issues, despite us consistently speaking of them clearly. There was a lack of proper follow up questions to identify patterns, develop rapport and gain insight into who we were as people and as a couple. In general the system was weak and the therapist wasn’t able to make up for the inequities and issues of the design of the service. Additionally there is a need to approach remote therapy from a more engaging and involving angle then just speaking, the therapist could really benefit from more training on facilitation, rapport building, and developing keen interments from what isn’t being said or is being said. Follow up questions seemed to just go through the motions of therapy but weren’t really engaging or connecting

Use this resource. We have been matched with a very helpful therapist & can finally get the help we need on the time schedule we have available. There are also webinars to attend hosted by different therapists as well as daily journal entries that you choose to do or not do, as well as privacy settings that allow for personal journaling or the ability to share with your therapist & partner. I do not share all my journal entries. But I find being able to write on our wall (another extremely helpful feature) to be useful because I do not have to wait until our next session to start when I need a safe place to express my feelings. I asked for homework as well because I think the more involved one is with the healing process, the better things can get.

Thankful I found this platform. New user, tried traditional brick & mortar therapy in the past but cost made it difficult to continue. We are using the service for couples therapy, that also is helping us individually. Matched with a great therapist quickly and although we are early on in the process that is certainly going to be complex for our therapist to dive into. I have a really good feeling we have found something & someone we can afford to continue the process with. I had initial trouble with the app but did get it straightened out with tech assistance. It is working great now and the features make scheduling & contacting the therapist easy. I would certainly recommend giving this a try if you are looking for affordable options.

Poor customer service. Signed up for Regain therapy as I had previously used service in 2020. Paid for the monthly subscription and asked for a female therapist. My old email was still attached to my profile so I changed email address. Regain set me up with a male therapist. I declined therapist and requested a new one. On the app it requested payment authorization again. I checked account and payment was pending from previous payment. accepted so I could choose female therapist. was placed with another male therapist. Declined therapist and checked account to find that I had two charges for monthly service. Called number provided on statement and spoke with representative who stated that all billing inquiries have to go through email, which I had done previously the day prior and received no answer.. So far I have gotten several emails saying that they will send me a list for new therapist for me to review and when I responded no cancel and refund me for the service I never received I get no response. Just beware if there are billing issues it is near impossible to get help.

Super helpful services, less than helpful payment model. I’ve received a ton of really meaningful help with BetterHelp and regain. The therapists I’ve been matched with are super qualified, very invested in me, and have been critical in my ability to work through my issues. I would truly be lost without them. Best of all, I have a very nomadic lifestyle, so having a single therapist no matter where I’m located has been absolutely critical to me. That said, BetterHelp and regain’s payment structures are kind of scammy. IRL if you go on vacation or are otherwise busy, you can skip a week without paying. The only way to do this on BetterHelp though is to quit therapy, (and make sure you do it before you get charged again), and then to restart. I don’t believe counselors are paid for these times when sessions are cancelled so the platform is just pocketing all that money. Scamming people who are genuinely looking for and giving help like this is ridiculous and disingenuous and does a lot to damage the reputation and brand of the company. Being able to simply pay for the week without having to be locked into a subscription like seeing a therapist IRL would be a much better, trustworthy approach, and it’s sad that such a useful, critical service has not taken the high road when it comes to its payment plans.

Truly helpful.. I’ve never been one to try to get or ask for help. But I’ve finally came to terms that I need assistance in figuring a lot of things out, but I don’t have time or the ability to go in person to a therapist, or waste time trying and driving to different people till I find one that gets me. This app is so convenient and the therapists are amazing, and you can try different ones until you find one that gets you. I hesitated for awhile but I’m so glad I decided to start this healing journey. I know spending money on things like this can be hard, but I promise it is worth it. I recommend 10 times over! I’m grateful for this app, and the therapists on it, especially mine. (I don’t know if I can name them so I won’t) If your on the fence, be like Nike and just do it!

Amazing, makes counseling accessible. The platform is great for facilitating both casual messages and materials between you and your counselor, and full fledged video appointments. An awesome, life-saver of a way to make counseling more accessible to those who would otherwise not wind up receiving that support and guidance. I would give it a 90% rating if the stars would allow. The only feature that is lacking, in my opinion, is the access to the groupinars. The information on upcoming groupinars is abundant and easily viewed and reserved through the ReGain app. BUT, the confirmation email and information on joining the groupinar (which involves downloading another app) will come through a 3rd party. There is a nice instructional page with directions on how to do this that pops up directly after booking in the app, but it would be nice to see the groupinars accessed in the same application at some point! Other than that, the app is great!

Technical Issues and no tech support.. I initially signed up to get couples therapy for me and my partner, but when I went to invite her, it consistently gave her a message saying “invalid link.” When she went to sign up and let her through the process and she ended up paying for her own therapist, and I was never able to join our accounts together and connect with my therapist in the same conversation. I have written to tech-support and I have called tech-support and have has not received any response. I feel that I am due a refund for the therapy that my partner had to pay for, which I ended up paying for on her behalf. On the positive side I have been working with my therapist individually, even though it was intended for both of us, and I am feeling good about the interactions I’ve had with my therapist and feel that it is been a positive experience and that regard. my partner is also benefiting from her time spent with her therapist, but the initial goal was for us to work together with the same therapist, and that has not yet been able to be a thing.

FEEL STRONGER | SHINING BRIGHTER. I am new to ReGain. My first live session is tomorrow. However, I have been using the app for over a week. The daily journal suggestions have been such a powerful tool. I have been able to communicate regularly with my therapist through messages and she has been able to give me feedback even though I have not officially had a live session with her as of yet. I already feel like I am making progress and we are just getting started. I love that there are several group/webinars to choose from as well. I would also like to point out how convenient ReGain is. I can log in and communicate anytime I want. I don’t have to schedule or wait for an available appointment with a therapist and drive to a location for a session. The value is a huge plus as well. I knew I was going to need more than once a month if I wanted to make progress. However, I could only afford once a month with my previous therapist. With ReGain, I can afford weekly sessions plus the freedom to communicate with my therapist anytime, anywhere. I am so grateful that I found ReGain! My future self is feeling stronger and shining brighter already.

THIS APP IS A SCAM. My partner and I decided to get this app for easy couples counseling while in a long distance relationship. However, when we got into the app we met with a counselor who was very little help for the issue we had in the moment. This was an issue I was willing to overlook and find a new counselor who matched our needs better. HOWEVER I found out today when I checked my account they had been charging me for appointments every single week resulting in a bill over $200. I had only been to one appointment through this app and assumed the payment method I put in the first time I used the app was for my appointment not some sort of subscription or reoccurring payment. I went to try and dispute this claim but there is no phone number to contact. I am a poor college student and I can't afford to just lose $200 to a therapy app that didn't help. Don't use this app if you want to get better or feel supported in a tough time. They will cheat you out of your money and you won't be able to contact them to get it back.

ReGain. ReGain is such a helpful tool for couples wanting to improve communication in their relationship. It’s easy to schedule a time that works for both of you, and if you don’t gel with your therapist, it’s a snap to switch - and don’t feel bad for doing so! ReGain has other helpful tools like daily journal questions and Groupinars, which are Zoom-type presentations on various therapy or mental health topics. You join the group but are not seen by others. You are invited to use the chat feature, enabling you to comment or ask questions, which the presenter tries to either tackle in real time, or recommends resources. It’s easy to sign up for Groupinars and they can be super helpful. Bonus! Presenters often make available their presentation materials and various related articles. Plus, after the session ReGain will send you a link good for 7 days, where you can rewatch the presentation. I have yet to do this, but it is such a helpful tool offered - especially for us processors! All in all, ReGain and the ReGain app are helpful, easy to use, and an amazing revolution in the therapy world!

overpriced and unhelpful, preys on people at their weakest points. my boyfriend and i hit a rough patch and decided to seek out therapy. even with financial aid, we paid an arm and a leg. it seemed worth it to us if it could fix our relationship. our first therapist blamed our issues on my mental health diagnoses (in our very first session), which my boyfriend and i found very unhelpful and off putting, so we switched therapists. our next therapist was constantly late to meetings and was barely involved in our sessions. i’ve had personal therapists outside of regain before, some of which were better than others— my point is that i know what makes a good therapist, and vice versa. regain therapists were less helpful than the worst therapist that i’ve ever had. this app preys on people at their lowest and employs therapists that just sit there and do nothing for 45 mins. if that!! our second therapist consistently ended sessions before the end-time. if i’m paying as much as i was, i want the FULL session!!! regain, do better. and stop deleting negative reviews. i see you!

The hard stuff is easier because this exists. TLDR; Overall I would recommend this program/app to anyone/couples looking to improve/strengthen their relationship. The work you put into it is up to you, but having guidance makes it easier to reach a healthier state of life/coexistence. Personal Experience: My partner(of almost 7 years) and I started couples therapy about a month and a half ago, my experience with my partner using this app & the therapist we matched with has been positive & a huge help in healing. Now I’m just being Sappy: If you’re familiar with therapy (of any kind) you already understand that it is a struggle at times to work on improving yourself & how you handle everyday life and even more work when you have to factor in another person (I am also doing individual therapy separately from my couples therapy.) If you’ve never done anything like this before, try to understand that it takes time to find the right care/professionals to fit your needs. Not having instant success can be discouraging, that doesn’t mean you should give up. (I see you, I feel you, I empathize with you.) Much Love to all of you beautiful people. 🫶 Thanks for coming to my TedTalk, I won’t be taking questions. 🤘🎤😂

Excellent service, but slight hiccups with the app.. My wife and I love the service that regain provides. It has improved our relationship tremendously. The flexibility of being able to switch counselors within the service has been very useful, especially given the unique challenges that the pandemic has brought. The app has been functional for the most part. However, for quite a while, the app struggled to log in using Face ID. I would observe that the pin is “filled in” by Face ID, yet the app would appear to hang. I usually resolved the issue by killing the app and restarting it. It would use Face ID again, and for whatever reason, the login would work this second time around. I haven’t been able to replicate the issue on a phone with Touch ID, so either it’s been fixed or the problem is with Face ID integration. Would highly recommend the service!

Waste of money. I normally wouldn’t write a review for therapy because what may work for one may not work for another. However, Regain is not for people who want to be in therapy. If you have need guidance, healing, or to nurture your mental health this is NOT the resource for you. I signed up for the couples therapy specializing in divorce and separation. Due to the fact that my relationship was extremely abusive and toxic. I was completely ignored in every session. Every session was about meditating, and reconciliation. I was not given one resource that was even remotely related to my situation. I spent $180, reported my concerns, corrected my therapist repeatedly and still wasn’t taken seriously. At the end of it the therapist said that regain isn’t for deep therapeutic needs. That is absolutely ok, they can sell whatever they want. However I was open from the beginning on what my needs were. That could have been discussed before I canceled. My household was put in further danger because of negligence, and my counselors only comment was “ I thought you were just reluctant to reconcile.” I still haven’t heard back from customer service. The periodic check ins they do aren’t taken seriously.

Helpful counseling app!. I really enjoy this app! My husband and I were connected with a counselor in less than 24 hours and she has been extremely helpful. They allow you to pick the type of counselors you want to work with by asking you some questions. Our counselor is responsive and we communicate via text, video chat and phone within the app. The only downside to using the app is that you can’t schedule more than one video or phone call at a time. You have to wait until your appointment is over to schedule another one and sometimes the availability is limited. For example, we would like to have a set time every week but we can’t schedule multiple appointments so we have to deal with the luck of the draw. Overall though, I would definitely recommend using this app and service.

Yuck. I tried to match with multiple therapists maybe 4-5 but no one could make the hours we wanted work- we needed 8 pms or weekends. I know these are not ideal hours for most providers however, the profiles would say what hours they would work. Once matched they would tell me no or complain. Some even had the hours open in their schedule and once we spoke on the live video chat she was super harsh and complained about the time. She immediate suggested I get on anxiety medicines- we spoke for maybe 20 mins when she diagnosed me.... she also was just abrasive. I attempted to rematch and tried one more Time video chat with a man counselor. He was equally as strange and wanted to tell my husband he didn’t have adult adhd l- after the 20 mins of talking to us both. He didn’t ask much about our issues but gave us a lot of cliche’ advice about not being mad about anything that happened over 2 weeks. He also called me the wrong name and was clearly not sure of my husbands. When we got off the second call after 2 weeks - we laughed pretty hard about experience. It was super unprofessional with both providers and I immediately asked for our money back. I believe they are going to honor the request. It’s disappointing because we were honestly searching for some help for our relationship. This service Is very expensive the therapists only schedule for 30 mins which is crazy. And they seem so booked back to back to back. They don’t even know the names of the people they are giving their generic advice to.

The worst!!. My wife and I were simply wanting to get counseling to help fix our marriage. It’s already been very difficult for us to communicate, but we thought this would help us try to move forward and fix what’s broken. I thought this would be the best course of action for our budget because financially, we are not doing very well, but boy was I wrong. it’s been three sessions now and every single one. The app has technical issues. The first one it took my wife 20 minutes to logon and no matter what we did we couldn’t get her to join the chat. The second session the video wasn’t working only audio and it took 10 minutes for us to try to navigate through that before we could even start the session. i’m leaving this review today because today was our third session both my wife and I were logged on but the therapist were nowhere to be found because they for 20 minutes were attempting to log on themselves. We were chatting back-and-forth and she had no idea how to join the session. this led to my wife and I getting into a fight and causing even more issues now in our marriage. I’m filled with anxiety and stressed because of this service that I have paid for and I thought was there to help us. I don’t know if anyone else is experiencing these issues, but my life is so stressful. The last thing I needed was this as well. do not I repeat do not sign up for this app. I lost all my money every single one of my sessions were not an hour. They were more like 30 minutes because of technical issues and the last one never happened because the therapist did not know how to login. not to mention on top of it. My wife and I are now fighting because of it and she thinks it’s a sign from God that this isn’t working. Thank you for making my marriage even worse.

Helpful and Convenient Counseling Program. My wife and I enrolled in this therapy program because our marriage was on the brink of collapsing and this was our last attempt at salvaging our relationship. Our assigned therapist Chrissy was great fit for us. She is a great listener, asked effective questions, and provided thoughtful suggestions/goals for my wife and I to work on to improve our communication. We chose to use this programs for the flexibility of not having to drive into a particular office each week as our schedules don’t always allow for that commitment. We were able to have productive sessions virtually without any issues and need for technical support. Additionally, there are a lot of helpful tools such as daily journal entries that I appreciated that supplemented our therapy sessions.

Waste of money. I opted for this service almost 3 weeks ago at $260 a month, after my husband and I were unable to find a local couples counselor. I requested a refund and was told they extended my service for 2 additional weeks. At this point I don’t even want to bother finding someone else on here. It’s been a complete waste of time and money. The first counselor we were matched with didn’t have evening availability which I specifically asked for. So that was days wasted. Next counselor, I write all the same stuff again and schedule a session since her availability actually lined up with what was needed. I’m not sure if I accidentally clicked cancel on the session when verifying the time but minutes later when I saw the cancelled session email I wrote in and no response. I wrote again while waiting for my “session” and she responded the next day with “ I don't think I can provide you with the assistance that you need. I think it would be better for you to get another therapist that can work with your schedule. I'm truly sorry.”

Very helpful. This has been so helpful for my relationship. Sessions are quick and so readily available. Our therapist is amazing and challenges both of our perspectives. She allows us to have a safe space to speak both of our minds and helps us find a resolution. If we have a problem at any point of the day, we can directly message our therapist and she’s able to respond in the moment (if not the next day). The app also has a section where you can journal everyday just to have a space where you can write about anything and everything. It’ll also send you a reminder to journal everyday so you can have that habit. 11/10 recommend for couples who just need a little extra help.

Good option but has its flaws. I like that everything is fully remote and the price compared to most therapists is good, but you have to make sure you take advantage or it can be a bit of a ripoff. We learned the hard way that some therapists have limited availability that fits into the schedule of working people so we were only able to get a session in once every two weeks or so, but you still pay regardless if you meet or not. You can’t schedule more than one appointment at a time which also made it difficult to find ones that worked with our schedules. You can’t schedule appointments same day either. Now that we switched therapists we are much happier, not only due to scheduling but she has been a better fit for us, so make sure you are proactive about your needs.

Not helpful. I have tried this two different counselors. The first one kept sending generic worksheets and never really asked questions pertaining to my specific situation. The second guy. I had hope for him. He seemed great at first. We had one live session which he wanted to talk on the phone but I just wanted to message. He seemed annoyed by that. After our session he did do a check in later that day but I was busy so I responded the next day and answered some questions he had asked and shared some thoughts I had. He later messaged that I should schedule a session. He didn’t acknowledge or reply to anything I actually said. 1. I don’t want to talk on the phone yet he keeps pushing it. 2. All of the sessions he had available was for the following week and non of the days actually fit into my schedule since I work 10 hour shifts and don’t want to spend my breaks or short lunch on the phone. 3. I just felt like he could have at least replied to at least something I said. I mean I know unlimited doesn’t mean my counselor is unlimited available to me but when he does check in I mean like say something. I thought the benefit to a platform like this is that one can share thoughts as they arrive. I just feel like this has been a waste not once but twice. And I’m not even sure if this is like real counseling.

Great Couple’s Therapy. We’ve been using Regain for four weeks now and it’s been a great experience. This has been my partner and I’s first time doing virtual therapy together, and to my relief, it’s been a seamless process with their app, setting up appointments, messaging with the therapist, and joining each session virtual. My partner and I have been in two different locations for some of our appointments and the app has had no problem connecting us both to the live session with our therapist. We’ve been making substantial progress with the therapist that was chosen for us and are grateful that this has worked out as we had hoped. I would absolutely give Regain and virtual therapy a try if you’ve been considering this. We’re happy we finally made the leap of faith and feel that this has made doing therapy all the more accessible in our lives.

Very helpful and convenient. I think this form of therapy is very helpful and convenient, however of course no therapy is helpful if the people don’t want to actually work on the issues themselves during the time out of session. Compared to traditional therapy copay prices I feel like you get almost more value here because of the written sessions. My only issue I have is with the app itself is that there isn’t like an auto-save with the message center. I would suggest you write out in something that autosaves like a separate word processor or notepad / google drive and then paste it into the app. Sometimes if you exit the app or website you can lose what you write which is very frustrating lol but it’s avoidable & I’m sure app developers can fix that in the future. I was lucky to be matched with a great therapist right away who we feel comfortable with and already it has helped our relationship! I think it just helps have peace of mind to have an outlet to dedicate to your issues rather than have them linger around.

Great Platform. The app is excellent for counseling. The services provided is well worth it. I definitely feel like Im getting more from this than what I would get if I had a therapist that I saw in-person in their office. With this service I am getting 24/7 access to counseling in the form of useful tools, live chats, and virtual sessions. I was hesitant to explore this option for counseling because it seemed impersonal. To my surprise it's been really helpful. The different tools gave me ways to connect - online journals, live chat with therapist whenever you need it, live webinars on relevant topics. You are given a selection of counselors to choose from who are appropriate for your needs. The location of the counselors/ therapist vary. I thought this would be problematic with scheduling if the counselor was in a different time zone. I ended up with a very experienced and skilled therapist who has been able to meet at convenient times for me. He checks in with me via chat in-between our weekly video meetings. Though not required, the journal is available to help process and organize my thoughts between my sessions. So far, I think ReGain has been valuable in helping me get on track.

Very helpful. My husband and I love each other but because of our differences cultural we were having a hard time to adjust to each other. We thought that we couldn’t have time to go to a counseling in person or even afford it but I found this app and we decided to try. It has been very good and we have our meeting online in the comfort of our house. Our counselor is very patient and firm at the same time and can point what we need to improve and some other stuffs that we couldn’t realize by ourselves. It is very easy to accept when it comes from someone outside of our circle. We feel secure and we feel safe. We are very happy with this and we are doing much better in our relationship. We try to follow all the homework and now I can tell that we are working as a team.

Waste of time & money. We tried Regain for couples therapy due to a lack of access and availability to in-person, local therapy. Regain is simply a connection service that uses less personal information than a dating app to match you with a therapist. It is clear to us that the company does the bare minimum to verify that the therapists are good at their job. It seems that Regain makes sure that the therapists they hire are licensed but that’s where it ends. We met with 2 different therapists. Both were unprofessional and either inexperienced or overall not good at their job. One therapist was 15 minutes late for a session, then her cell phone rang 5 minutes in, then tried having us role play within 15 minutes of meeting us though we were clearly uncomfortable in the situation. The other therapist was very sweet but completely inexperienced and lacked the level of professionalism you would expect from a licensed therapist. Regain just links people together and collects the money. The customer service was quick to respond but other than a generic auto response apology they did address the issues I brought to them. After 3 session, 2 different therapists we opted to cancel and receive a full refund. We will get on a waiting list with a local therapist.

Absolute waste of time. After doing some research, I got this app and went into it with an open mind, trying to be optimistic that being paired with a counsellor vs selecting one on your own could still work out and be beneficial. In the questionnaire that the app asks, you can select whether you would prefer to be paired with a male or female. My partner and I chose female just because of a bad experience we had in the past when we first started couples therapy with a male therapist. We were still paired with a male, and after reviewing his bio, we felt that he wouldn’t be a good fit and opted to change counsellors. The second person the platform gave us seemed like she would be better. I hate to say it, but our first and only session with her was so bad that I stopped my membership and am on here writing this review. For the first 15 minutes she was trying to figure out how to get the telehealth link to work. Turns out it was because she had other windows open from previous telehealth appts that she had over multiple platforms, which she openly admitted to us, and was also kind of odd that she would do so. The therapy itself was also very surface level and awkward. She would reiterate blanket statement things, didn’t really seem interested in getting to know what was actually going on with my partner and I, make small jokes and chuckle to herself, and then topped off the session by saying that I should become a therapist because “I can make a lot of money” which was completely unprofessional, and also came out of the blue. I’ve been through therapy before and know how beneficial having a good therapist can be, but I doubt you’ll find one on here. I’d highly recommend staying away from this platform and putting the time and effort into finding someone on your own. I wouldn’t recommend this app to anyone and would give it 0/5 stars if I could.

Truly, amazing.. Not only has my therapist pinpointed things in a way that she understands will actually help me. she’s done it in a loving way that’s made me feel heard and seen. I think they match you very well with different therapists that even get to know your level of understanding through things. Yes they give you some homework. But nothing that’s really that hard when you give it real thought. And with any therapy you need to be open to it otherwise there’s not much progress to be made. Nobody wants to look in a mirror of traits but that’s because they expect negative so please I urge you to give it a real try and just see how things will go for you. I’m sure there is a good therapist who wants to truly help you become the best version of you❤️🥹

Left hand doesn’t know what the Right hand is doing at times.. Started with Better help individual counseling. It was fabulous once I received the counselor (GG) I requested (referral from a family member). After a time, my hubby and I requested couples counseling with the same counselor (GG). He agreed to take us both, told us to start a new plan using REGAIN the sister company. My husband started the process, told them in multiple emails the counselor (GG) had agreed to take us both. We even started counseling with GG. However, Regain continuously sent us emails welcoming us and notifying us that a different counselor was assigned to us. My husband emailed them again and again telling them we were using GG. Finally, I contacted Better Help and let them know we were using GG. Only then was the problem finally corrected. Loved Better Help. Regain?? We both Love that we have the option of virtual counseling for such a great price. We absolutely Love our counselor. He is fantastic. We are very grateful overall. We just wish the Left hand knew what the right hand was doing at times. Regain could definitely improve their customer service.

Seeing a therapist has never been this easy!. In your car in a quiet parking lot or park, sitting in your favorite spot in the woods, poolside, any place you’re comfy, as long as you’ve got a good signal on your phone, tablet or laptop, your therapist is right there with you. What i love even more than our weekly sessions, I’d that I can send a message in the chat area, or a voice recording or video IN BETWEEN YOUR REGULAR SESSIONS! Who DOES that? No one that I’m aware of. A regular therapist you see once a week and little to no communication until your next session. Not so with BetterHelp! Plus there are Groupinars to see and lots of other resources. If you would like to finally start finding out about yourself, your issues, whatever, join up with BetterHelp. You won’t regret it. And you can stop and start any time you want. And if your therapist doesn’t click with you, choose another. Yeah. This is it folks. Do it.

Waste of time. My boyfriend and I signed up to work through our issues. The first counselor we were matched with didn’t even bother introducing himself we had to message him to get started. He was slow to respond and milked our free trial. Once it got into the paid week ( which was thankfully discounted ) it took a few more days of chatting and we finally booked a session. THE COUNSELOR DIDN'T SHOW UP. We were livid. We kept messaging. No response. We dropped the counselor and emailed support to complain. They told us they don’t do refunds for missed sessions but they had extended our subscription a week so we didn’t have to pay for that week. We found another counselor - this guy at least introduced himself. We expressed our experience had not been good so far. We already had two weeks wasted and we’re eager to start. I allowed the counselor to pick the appointment time. Guess what? HE MISSED THE APPOINTMENT. We waited 45 minutes. Two counselors. Two missed appointments. Wasted time. I emailed support to let them know another counselor had missed our session and I was canceling. Their response? They confirmed the cancellation and refunded what we had paid. No explanation or apology. At least we got back what we paid but what a waste.

Couple’s meeting. We’ve had such a great experience using this platform. We’re busy with work and our kids and sports and this really worked around our schedule to get the most out of it all. Luanne knows what she’s talking about and helped us out from the first meeting. My husband suggested we talk to someone, and we’ve both raved about how she let us have the platform to get things off our chest without being judged. I’d recommend my friends to give this a chance. We don’t have massive issues, but we’re not perfect. Talking to who we have has only helped our young relationship of just a few years, sit and think about our words and actions. Our kid’s schedules can take a toll, so having an allotted time to be heard without distraction meant a lot. We will be using this service as much as we can!

‘Weekly live sessions’ are only 30 min. Disappointed that the weekly live sessions that come with the subscription are only 30 min long, and I didn’t see that info anywhere until I’d already paid for the full month. I appreciate that they are attempting to bring counseling services to folks that wouldn’t normally have access. But when I was signing up I just assumed they were 50 min sessions, as most counseling sessions are. After I paid and found this out, I reached out to their customer service to ask about this and how to get a longer session. They replied that only certain counselors offer this and it’s an additional $25. However, they did not tell me how to actually sign up for an hour session. We’ve had one live session so far, but of course it was waaay too short, I felt rushed and unable to open up because of the time constraint. Our counselor seems very capable and knowledgeable, but the messaging responses are pretty vague, and she hasn’t answered my question about signing up for an hour session, even tho I’ve asked twice. She responds about once a day, so you can’t really message back and forth. So it’s not really unlimited messaging. I mean I’m sure you could send them as many as you want, but what’s the point if you only get a response once a day? I’m sure she is busy, and sets aside time to answer messages, but it’s just not really counseling. I’m pretty dissatisfied with the service so far. Like I said my counselor seems warm, genuine and knowledgeable, but the way the platform is set up, and with her busy schedule (I’m just assuming here) it just doesn’t work. Maybe for couples who have minimal issues this might work, but we are on the brink of separation, and have some really big stuff we need to work on.

Video sessions. I’m more of an old fashion person and I couldn’t see myself doing anything than in person sessions. But after trying a video session in ReGain I was amazed at how comfortable and personal it was. Our therapist Julia Montoto Eguino was very knowledgeable and helpful an made the session in Spanish so we were all able to communicate better. She gave us great advice and she understood us very well. Overall, I recommend live video sessions to anyone who is like me and prefer in person sessions but can’t make it to one. And their therapists are genuinely helpful and supportive. Soy más bien una persona tradicional y no me veía haciendo nada más que sesiones presenciales. Pero después de probar una videosesión en ReGain, me sorprendió lo cómoda y personal que fue. Nuestra terapeuta, Julia Montoto Eguino, estaba muy bien informada y era muy servicial y hizo la session en español para que todos podamos comunicarnos mejor. Nos dio muy buenos consejos y nos comprendió a la perfección. En resumen, recomiendo las videosesiones en vivo a cualquiera que, como yo, prefiera las sesiones presenciales pero no pueda asistir. Y sus terapeutas son realmente serviciales y comprensivos.

Great service but needs better technology. My husband and I recently started using Regain and it’s been really good so far. The first counselor we were working with wasn’t a great fit but it was easy to request a new counselor. The new counselor has been great so far. The cost is reasonable and I like that we are both able to message our counselor whenever we need to. The only recommendation I have is related to the technology. Currently the app/website can only contact 1 device for a session. My husband and I are living apart right now d/t the military and pandemic, so we aren’t in the same place for sessions. Our counselor is not able to have a session with both of us at the same time since we are not in the same location. In order for both of us to have audio/visual sessions they have to be done separately. The weekly fee only covers one live session per week so we have to pay a little extra for each of us to have a session. There is a message board for both of us to communicate with the counselor. The counselor can also share worksheets and other resources for us to use. Would definitely give 5 stars if 3-way live sessions were available.

A relationship game changer. We were struggling a lot - before we came to ReGain, and we even had to switch around therapists until we found the right one for us. And Oh my goodness when we locked in with the right therapist- she made all the difference, implementing strategies for conflict resolution, helping us to tackle the hard topics, and even giving us homework for establishing next steps. We’ve been working with our therapist for just over 15 months now and we are WORDS away from where my Wife and I were when we first started. I think differently, I see situations differently, and our therapist has done an amazing job at working with us as a guide - and letting us discover how we can be better together. Thank you ReGain, we certainly feel like we’ve “regained” our marriage.

If your reading this - give regain a try!. I am terrified every time to start therapy, and I never know how to start, but it’s not my job to know and the therapists in Regain are amazing professional educated and can really understand you and explain what you’re feeling so you can understand what you’re feeling and it’s remarkable. What I just said might not even make sense, but my therapist would understand, elaborate and help me find the tools to manage and heal what ails me and I am so grateful- thank you! I also love the classes you can take that is included in your membership. You can watch as many classes as you want. I have learned so much about myself, and just being aware -having that clarity -is outstanding! -such a weight off your shoulders! - like I feel like I can breathe. If you’re reading this still, please go give therapy a try!! If you don’t like it, don’t do it again, but you’re gonna love it. Good luck on your healing journey. Hearts!

What an AMAZING experience!. From the very beginning, taking the quiz to be placed with a therapist in the local area, it’s very thorough and it really tries to understand who you are to pair you with the best possible Therapist. The first therapist I’ve been paired with has been my only therapist, and she has been amazing. ReGain really took the time to understand who I was in that short period during that quiz to pair me with such a considerate and authentic therapist who really has taken her time to hear me and see me as a person. I would recommend this app to everyone if I could because not only is it affordable, but it also is a resource for those who don’t have the ability to take time to search and or find a therapist in their area because the work is done for you.

Life-Changing Support, Exactly When I Needed It. I cannot say enough good things about Regain and my therapist, Phil Bloomer. When I first signed up, I honestly wasn’t sure how meaningful therapy through a device could feel. I couldn’t have been more wrong. Phil has been an incredible source of support, wisdom, and perspective during some of the most challenging seasons of my life. He is compassionate, thoughtful, insightful, and has a remarkable ability to help me navigate difficult situations while feeling genuinely heard and understood. One of the things I love most about Regain is how accessible and flexible it is. Life is busy, and for many people, finding time for therapy can feel impossible. Regain removes so many of those barriers. Scheduling is simple, appointments can be adjusted right from the app without phone calls or hassle, secure messaging provides additional support between sessions, and there are even classes and resources available on a variety of life topics. I also appreciate that if a therapist isn’t the right fit, you’re able to switch and find someone who is. That flexibility is incredibly important because the right therapeutic connection makes all the difference. For me, Regain has been genuinely life-changing. It has allowed me to receive consistent, high-quality therapy in a way that fits into my real life. Finding Phil and having this level of support available has been one of the best investments I’ve ever made in myself and my well-being. Five stars without hesitation.

Pretty good so far. My partner and I needed some therapy to work though some of our larger issues but due to time constraints and work environment, we didn’t have the time to meet a therapist in person. Using Regain allows us to meet via video chat in different locations, at a time that works for us and our therapist. And after our first session, we loved it and our therapist. The only downside which is why this review doesn’t have five stars was that we had to change therapists within the first week of being assigned our original therapist through the app. His schedule didn’t work at all but he was insistent that we could make something work in his favor and he was very closed off to compromising with us. Also, he started assigning is “homework” before our first message or even having any sort of introduction. We found his methods tedious and unhelpful. Thankfully we were able to switch on our own. Would 10/10 recommend to anyone, you might have to do a bit of trial and error before finding the correct one.

It’s good, despite possible improvements. This is a great concept. It works much better for me than traditional counseling, because I always struggled with the timing of sessions and felt like a lab rat. Having a therapist available daily as needed is much better for me. You do have to get paired with the right one. I wasn’t crazy about my first therapist but my new one is much more helpful. That’s no different than with regular counseling. It is expensive. I had to appeal the amount they offered for financial aid because it just wasn’t enough to allow me to afford it. The financial aid they finally offered to me made it doable, but it still stings my wallet. However, they were very happy to work with me when I explained that I had to quit because of the price. I wish there was a way to pause the subscription or be reimbursed retrospectively for weeks you don’t use the service. Personally I have anxiety and I can need to talk every day some weeks, but other times I can go awhile without needing to talk. My only option is to pay for the whole month or cancel and lose this therapist and my history with her. That’s kinda not so great and the reason I rated this app at four rather than 5 stars. All in all I recommend it. I started because of angst over a relationship and she’s helped me sort through some of that, but she’s also helped me gain insight into my anxiety, which is something that affects how I interpret relationships. I haven’t done couples counseling. But if you’re struggling to know if your relationship is a good thing for you or not, give this a shot. Just be brutally honest with the therapist.

This app states there is an opportunity for 12+ but denies counseling to teens who truly need it. My boyfriend and I (both age 17) have been living together for 3 months after certain incidents that made me take the courage to take him in and stay in the same household together . As being a young teen it is mostly seen as a short term relationship for most couples like us . But with us living together and discussions/ plans for our future with our parents we have run into a few bumps in the road as having our own mental health issues and communication with eachother . So we both decided to take the courage and reach out to get relationship counseling through our main escape , our phones . Coming across this app I thought it was a great idea to do so . We both downloaded this app and checked off all of our improvements we would like to make in our relationship and then waited for an email confirmation as most of you know of if you signed up …. I then received an email late today at 2:29 ( not mention I signed up yesterday at noon) stating that because of our age and our concerns we were denied for counseling and were told to find in person counseling . Now I believe if this app is including the option to let 12+ preteens and teens to reach out that we should be able to have this opportunity.. I am very disappointed as this would’ve been life changing for me and my boyfriend …

Therapy on my Terms. Regain has been such a help to my family and I. I love my therapist! Therapy shouldn’t be difficult or cause frustration in your life. I get to schedule my therapy to fit my life and work. I love that there are different options to communicate with my therapist. I am loving the video sessions as it makes the experience more personal. But I can always reach out and my therapist is there. One more thing I cannot leave out! The urgent tab in the chat room with your therapist, gives you the peace of mind if you need to speak to someone immediately. I was in such a circumstance and was able to reach out and chat with someone about a serious concern I was having. My anxiety was through the roof. This lifeline really helped. If you need therapy on your terms, this is the app for you!!

Great counseling Source but ...... This is a great platform alternative to in person counseling and the cost is a fraction of the price of standard in person counseling. That is awesome! I only wish there was a larger platform of counselors in my state as you cannot be counseled by a professional that practices outside of your current state. However you can see the bios of other counselors out-of-state. My initial request was for someone with my same religious belief system, a male, with couples/marriage experience/specialty, and same race. Well, although there were counselors that matched my full criteria description, there were none that practiced in my state. Therefore I was assigned to someone that met at least one of my requirements, which was experience in marriage counseling. At first it was disappointing but in the end it turned out to be a good fit for what we needed at the time. Still, I will explore the platform for when we have individual counseling needs. Who knows. The available counselors may have increased since my initial request February 2021. Lastly I will say, it’s important to do the homework in any counseling platform. If you do not do the work that you are assigned outside of these 60 minute sessions, you will not see the difference, improvements or progress in your investment.

Ideal Support. Regain provides a much better way to get the help and support needed to improve relationships. The ability for each partner to join a counseling session from wherever they are is invaluable. No time is wasted traveling to an office so there’s less interruption to the work day. Finding the right counselor is key to getting the help you need. We found the right match with a counselor the first try. The system Regain has to match us up is much better than choosing someone based on proximity or some other limited factor. The quality of the counseling we’ve received has been superb. Changing our understanding of ourselves and each other as well as learning to change our thought processes has yielded immediate improvement in our communication and therefore, our relationship.

It’s kept us together. While certain aspects of the app may be underdeveloped, the product is worth the expense. My partner and I have been off or on for two and a half years now. We went through a separation with Regain and we are now back together processing and moving forwards so that hopefully the last separation will be exactly that: our last separation. All the work is outside the app. The accessibility and ease of scheduling sessions is great. Working with our therapist Dr. Nolan for a few months now, long enough to show his stuff, and he really has developed a nuanced understanding of our particular situation and how to understand and work around our personal emotional reactions to one another, the bad ones I mean. Success means growing in the relationship and the app has been helping us to get that. Recommended if you’re on the rocks and not willing to give up without trying something else.

You’ll be glad you downloaded. I’m getting SO much from this experience. Between COVID and my kids, finding time and a babysitter for couples counseling seemed an impossibility! But, in a move of desperation, I subscribed and downloaded the app. I’m not too found of the video capabilities as that feature seems to be unreliable. I also wish that you could schedule two sessions at a time (maybe the counselor could opt for this feature for some clients). I am SO busy, I really need to have something in my calendar earlier out rather than moving things to fit. I filled out the introductory questionnaire and we got THE PERFECT counselor. Really, that part has been amazing. Downside, it’s couples counseling and my husband cannot also communicate/interact from his own phone. That part I find strange and needing correction. Without those few drawbacks, this would have been a five star review for sure!

Poor communication. I signed up for the BetterHelp app and was matched with a counselor within an hour. While this is ideal, I didn’t think the therapist was a good fit for me as he had a very theoretical approach (speaking more on the science of psychology) while my interests were in a more direct (or simply realistic/humane conversation). I requested to cancel my betterhelp subscription and switch to ReGain so I could do therapy with my partner. I was then connected with the very same therapist again. I tried to reassign myself to a new therapist but the regain app did not show me an option for that. Even more frustrating is that, I have tried emailing support and they say they reach back in 1 business day but this is not the case for me so far. I tried calling but the available phone number is simply a customer service center that relays your message as an email to support. How is there no support available to instantly assist customers with technical issues? Now I have paid for a weekly service where I am in my 3rd day and I have not received any help whatsoever.

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Easy to use great service. Great help with various problems, easy to use the app

Useful app. I appreciated Danielle’s commitment to matching us with the right therapist for our needs and approach. James has been incredible at holding space and guiding insights despite being in another country. My only criticism is the pace of the sessions. Would be good to have the option of a bi-monthly plan so there’s time to reflect and integrate between sessions.

Awesome!. Such a great app

Kt88123. It’s great

A life safer for someone that is time-poor. So helpful to be able to get help at home, any time.

Sceptical at first but wow!. Counselling online - I didn’t see how this could work, but I’m so impressed with the professionalism and high quality therapists! I was assigned a therapist, read their profile, chatted with them through message, and if I didn’t feel a good fit I requested a new therapist. Smooth, not stressful and in the end a perfect match! So grateful for this assessable program - they even offer financial assistance for those on low income! Don’t hesitate in signing up!

Great option. An amazing option for people who have difficult schedules!

Excellent & informative. This was great for both me and my partner. Highly recommend

Ticks all the boxes. ReGain is a big step up in the way support is delivered. There’s everything you need, easily accessible in one place no matter how engaging you wish to be. There’s really no excuse to avoid therapy when it’s tailored so well to suit everyone.

Brilliant app!. ReGain is seamless and easy to use.

Great counseling service. Great easy to use app. I just wish that linked couples cases could have three way video (counsellor and both parties in the couple in three separate locations could see each other in the app at the same time).

Crys. .

Great app. Really good app, easy to use and communicate with the counsellor.

Great app in most par. Great app, easy to use. Two problems I’ve come across are: inability to mute microphone and unable to pair two AirPods. Other than that it’s great.

Platform great, idea great, iphone app works, ipad app does not work. IPad app does NOT work. Blank screen of death even after deleting and reinstalling. Please fix and re-release update.

Great way for therapy. This makes it easy for my husband and I to receive therapy with our busy schedules! Therapy anytime, anywhere!

Very helpful. This is a great platform for finding a quality therapist and for communicating with that person. It was reliable and I felt confident that my information was safe. I felt I was safe with my therapist. She was lovely and positive and gave me some good tools for moving forward. Thanks

Miss. Felt very comfortable, easy to talk with

The best thing that happened to save our marriage. This service is really great. My partner and I found the most amazing therapist who is supporting us so much through all the life changes we are going.

Therapy Our Way. We tried couples therapy online through Regain and found it to be a great fit for us. Having the option to access excellent therapy at times that suit our schedules, in the comfort of our home was perfect. Highly recommend Regain.

Online Mental Health Support. Easy to use App. Friendly reminders. Ability to communicate with therapist and partner.

Pull this trigger you fool!. Do you know how hard it is to line up both of your schedules and drive to a therapist? What if you start with a therapist you don’t like? The video call is super easy, the app is just like texting, it’s half the price. You can meet up with the therapist without the awkward lead up, or travel to an office, and it’s half the price. You have access to way more therapists, and if you don’t like the one you got, it’s crazy easy to pick another one, but my first one was so qualified and experienced I love her anyway. Quit thinking about it. The sooner you get these problems resolved, the sooner you can start living the way you should be. Yes I am a real person, who finally paid the people and got the help we needed. Teresa Adams is the therapist I got. She is wonderful.

Therapy on the go..... Great to know someone is always there, easy to use!!

Relationship building. I don’t know where the regain app finds its therapists. I can’t recommend mine enough, despite being on opposite sides of the world. We have been using the app for around 3 weeks and I really feel that I’m getting somewhere with my mental difficulties within my marriage. Recommend!

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Great service. This platform has helped me quite a bit.

Excellent resource. Terrific resource, study material , service and caring professionals. Prompt support, easy access to psychologists councillors. Did mental health, personal and family counselling. Worth the money and time invested

Helpful but sessions too often. Have enjoyed the app and the therapist but wish there was an option to have sessions less frequently at a lower price. Once a week seems a bit much for me at the moment.

Great. Great!! I loved dealing with Dr Joyce.

Very Helpful. Our therapist Oliver has been exceptional and personable. Weekly messages with insights and challenges have been very helpful to clear the clutter in the mind. In a world of increasing anxiety and depression and relationship difficulty, ReGain has been a source of calm, inspiration and newfound hope. Highly recommended :)

Won’t let me cancel. We signed up and a day after paying, our assigned therapist is taking the next 2 weeks off. We don’t want to pay weekly for something we’re not getting. I’ve emailed customer service about pausing the weekly charges, but haven’t heard back. The app won’t let me cancel.

Good service. The app does an excellent job of being a one stop for therapy as well as scheduling. There is no mention of privacy in the app however.

Loved it. Met a great therapist

Only 30 min sessions. By the time you each share, the time is gone. I’m not sure how anything will be resolved. The price is for ‘a weekly’ session. So 30 min/ week for $105 and leaves you feeling like you’re just getting started and nothing has been resolved.

Therapy is great. Therapist is great, online can have its bugs such as bad weather disconnects. The discounts in relation to income is helpful, thanks for everything it’s been great!

10 out of 5 starts from me! 🌟. I have been wanting to do therapy for a long time but never knew where to start. I was also worried I would pay for a session and not get along well with my therapist. Of course there is also the financial concerns too. I had heard about BetterHelp from many different online resources. Three weeks ago I finally decided to join and it has been WELL worth the investment. My therapist is wonderful. She is thoughtful and kind, keeps me on track but allows me to speak freely. She is helpful and I look forward to our live sessions each week. I LOVE the fact that there is flexibility in the ways you can chat .. video, phone call, live chat. You can also do it from anywhere. My partner and I actually started couples therapy as well and we are using the platform Regain, by BetterHelp. This has also been extremely helpful and worth the investment. We were able to hand pick our therapist and found somebody that we felt would perfectly fit our situation. Therapy is expensive y’all, but BetterHelp is the MOST affordable therapy I have found! One average session is $200+ therefore 4 live sessions per month would normally cost $800+…. BetterHelp is less than half of that!!!! PLUS you can message your therapist 24/7 and they’ll get back to you in a timely manner. There is also a spot for you to journal and gives you prompts if you wish (you can chose to share with your therapist or not). There is a goal setting tab, and a worksheets tab. Overall, I cannot believe how much I am getting for the price I paid. It is more than I could ask for and I am beyond grateful for this platform. 10 out of 5 starts from me! 🌟

Helpful and affordable. Regain has provided the help I need at an affordable price with flexible scheduling.

Susan Parkman. Susan is the best therapist ever. She helped me while my husband had cancer and after he passed away. The app is easy to use, there’s journaling, work sheets and you can even message your therapist anytime. 5+ stars.

Therspist. Amazing experience really helpful

It’s About People, Not Medium. First counsellor ever on this site and I am reeeaally happy & impressed. She even advised something a bit radical and undesired; she’s basically right so no issues. Working through real difficult challenges and she’s helping a heck of a lot. I do not like having to log in with email, password, AND a new code every single time. My wife doesn’t have to and she has facial recognition enabled - unsure if that’s the reason. I’m more so reviewing the company, model, price, and counselor quality

Very informative. Would recommend to anyone looking to improve their marriage or relationships

Love it!. My boyfriend and I are having an excellent experience so far. 2 sessions under our belt and it has already helped us a great deal. Highly recommend!

Great therapy. Love

Best therapy for a great price. You’re not going to get a better value then this. If you are having trouble in your marriage then you should at least give therapy a try before you quit. If you’re willing to spend $300 a month to fix your car, isn’t your marriage worth at least the same. Give it a go and you never now.

GOOD THERAPISTS TERRIBLE COMPANY. If you want to continue to be billed after you end your therapy and received TERRIBLE customer service with an endless debacle to get your money back (I still haven’t received it), then sign up. The positive reviews are likely to be from people who are still in therapy. Once you stop the evil begins. Only use if you are completely desperate and are ok will paying them hundreds of dollars for the rest of your life. Horrible company.

Limitations on three way sessions. Everything about my first session and the tools within Regain.Us have been good thus far, until we tried to connect three ways for a Live session. I then discovered three way sessions are not yet available which is a massive limitation for us as we are living separately at this time. We’ve had to do separate one-on-one sessions for now. Hoping this system limitation will be updated soon.

Long distance couples. This app is great if you are in a long distance relationship and need support navigating conflicts or any relationship challenges that arise. Our therapist is great. They are responsive and supportive and very helpful.

Doesn’t work. I’d have given this app a zero star review if possible. I highly recommend to not consider this a viable solution versus accessing the website on your laptop (or other means). I’ve missed 2 sessions so far because of this app glitching and getting me stuck on the home page where I can’t even click to accept the cookies. So the Cookies prompt hides over half my screen permanently. I thought it couldn’t get worst, though when I try to login afterwards trough a search engine like safari, I get re-routed to the app login. So the app prevents you from contacting your therapist in multiple ways.

First Timer. Our therapist has been energetic and insightful. I appreciate how helpful he has been so far in repairing the issues between my spouse and I. We know what we need to do but he has been an excellent coach and guide to put on us on the correct path!

Awesome.. This app has been so helpful. I am very grateful for the convenience of being able to do therapy remotely. And the financial assistance has enabled me to continue getting the help I need.

Great place for counselling. Love the idea of having remote counselling especially with covid. I hope to get more counselling for mental health

Counseling with Jessica. So far, so good.

Really helpful to my wife and I. Really helpful to my wife and I, Jennifer has been great to us. Thank you!

Helpful. So far I like this app, easy to navigate and the therapist has been great

Very good. This app has helped tremendously with my mental health

Great app. App is great and my therapist really helps me and my husband communicate affectivelyl

Mike&T. We found Regain to be extremely helpful in our journey together. Highly recommend. There were times when one of us were away and we were still able to connect and have our sessions. Thank you Regain.

Would recommend. Therapy is so necessary, this makes it easy

Good service. Easy to navigate, qualified specialists and there’s a commitment to finding the right Counsellor for you

Helpful therapists. Reasonable pricing. Just know not all therapists are going to fit your own style so don’t be afraid to switch em if needed

Great platform. Access to a therapist and the webinars that come with it are a terrific resource.

Very good. I like it a lot. You’re paired with a therapist and all the meetings are done via Zoom meetings in the comfort of your own home. The app allows you to book and cancel appointments and write messages to your therapist in a group chat with him/ her and your partner. And there’s even a journal so you can log how you’re feeling that day and the journals can be shared in the group chat. Very interesting way for your therapist and partner to get to know you better.

Please add feature. In meeting: please added mute and close camera buttons on screen, thank you

Best therapist we’ve ever had (individually and as a couple). We couldn’t be happier with the therapist we have been paired with. We are feeling more confident in our relationship already and we’ve only had a couple sessions so far!

Very helpful. Has helped my husband and I communicate better and also focusing on ourselves better to be able to give more to the world. Obviously each therapist is different and finding the right one for you is very important!

Regain/ Better Help. I have found this online therapy platform extremely helpful in dealing with the problems I’m having in my life right now. I was matched with a therapist that would best meet my needs within 24 hours and was scheduled in and did our first session 3 days later. They also have a ton of groupinars that are very informative. Every thing about there platform is user friendly and helpful. I would highly recommend.

Great app.. This platform has made it very easy to access a the help I need.

Good app not great. I think the app is easy to use however it only seems to be available in Portia’s mode when talking to your counsellor. When doing couples therapy it would be nice to have the option to switch it to landscape. This review is for the app only. Counsellor is a 5 out of 5

Everyone should do therapy and this makes is super accessible. Me and my partner loved our experience with couple's therapy

Couples counseling. Awesome thank you

Teresa is great. Teresa is great

Good session. I had a really great first session today with Donna, I’m happy we connected and I look forward to working on some things with her. Felling more hopeful already.

Ok so far. It’s affordable and many therapists to choose from. The app will send you a million texts from Betterhelp which is the mother or sister company and the links never work. The first therapist was not suited for us and she didn’t even read our into or time request when we sent it she only talked about herself. Our next therapist is great tho!

K and Hanz. Roxy is great really helpful and helping us communicate more effectively and offering workshop type homework.

Couple’s therapy. It’s been an amazing experience Margaret our therapist is really good

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Fantastic Online Therapy. Found Regain after searching desperately for an online marriage counselor. Everyone was too busy to help my wife and I, but after trying Regain we had our current therapist counselor (Benjamin Jensen) message us quickly; everything after that has been amazing. Ben is especially gifted at what he does. He focuses on addiction, but has skills in practically anything you’d need therapy for. We started this to help our marriage, but gained (maybe even ‘Regain’ed?) so much more. I am so grateful for how much he has done for us. We get one session a week that can be either a phone call or a video chat (Regain is very flexible, allowing you to sign up for hours based on the therapist’s schedule). We also received a one free extra session that can be used after the first session of the week. It isn’t too costly for additional extra sessions (if needed), which is convenient. Overall, I’d recommend Regain to anyone who needs any sort of therapy. I especially recommend Benjamin Jensen as a therapist. Incredible experience. Online therapy is the way to go from now on.

Great for busy people !. Myself I work 50+ hours a week and it’s hard to find the time to get away and do what you need to do for your own well being. Regain allows you to do just that but without having to worry about appointments or missing work. Counselors are available for anyone. While they may not be able to always respond quickly, they always respond. My counselor even replies in the evenings and on weekends which surprised me a lot ! She has been extremely helpful to me and seeing things from different perspectives and staying calm. She has given me worksheets for me to follow along the way. Myself I was skeptical at first but now I’m glad that I have taken this step, taking this step and taking care of my well being has even helped me find who I am again and saved my relationship !

Very Helpful. My husband and I signed up in March and are going on month 3 with our counselor. Fortunately for us we connected well with our initial match and have not had to go through any counselor changes. We have found that it’s a little more difficult to get regular appointments, but only because our counselor is booked full, however since we have 24/7 access to chat this hasn’t been an issue for us. Overall we’re very happy with our experience and have had zero issues with the app itself, it’s been extremely easy to schedule sessions, join groupinars, etc. Very user friendly.

Couples therapy. Me and my bf joined so we could do couples therapy and so far it’s been great. We were matched with a consular who send us worksheets almost daily and is really giving us tools to be a better couple. My favorite thing is she said she’s working to work herself out of a job which is a relief since I’ve been in normal therapy my whole life and they seem to want me to continue it for my life instead of trying to help me fix my issues so I no longer need them. I recommend this to any couple! Seeing new ways to communicate during an argument or how to handle our own emotions has been changing our entire relationship and we’re falling in love all over

Therapist for a 71-year-old with lots of issues…. I am 71 years old and recognize that I carry a lot of baggage. I guess it boils down to whether or not a person wants to help or doesn’t want to help or doesn’t want to try to change, and I know that I need to change. Kyle has been wonderful and professional and does not put down or make me feel like I can’t talk; he poses great questions to me, and really makes me think, which has resulted in me, really working to make some changes and I appreciate that. I would recommend him to anyone as he is a great guy and a real pro.

Bad Therapist - Worse Data Policy. Melanie Sexton was our matched Therapist, an older conservative from the south. My partner grew up in SanFransico and I in SLC, UT. Not a cultural match for our age, beliefs, lifestyle, or political perspective. She was manipulated by my partner going through crisis and caused more stress then she helped. The Regain team on the surface makes it easy to request account closer and data erasure. However they deny that my email was ever associated with my account and will not move forward with deleting my personal information and session details in which Melanie played into abject lies that I threatened to kill my partner. Further more, my phone’s behavior (microphone settings) allowed the app to stop and interrupt my music , presumably to listen in on my private conversations without my consent. Issues immediately stoped when I fully deleted the app which was only still on my phone in order to ensure my data and account actually be closed .

Very happy customer.. So happy with the app and my counselor. This has made such a positive impact on my relationship and overall happiness. I didn’t hit it off great with my first counselor and it was tough to change. She didn’t do anything wrong but I didn’t feel our chemistry was right. I switched and couldn’t be happier. I like dealing with people who keep it real and my counselor is a straight shooter with me. If you like a more warm delicate approach there are plenty of counselors available. The good news is it’s so EASY to find them. Read their bios and just go with your gut! Also the customer service is superb! I had an issue which was my own mistake and they went above and beyond. I recommend this 10 for 10!

Regain shared my sensitive information with my ex without asking me.. I had used regain in the past (over 2 years ago) when my former partner cheated on me. I tried to make a new account so my current partner and I could get some guidance. I answered all questionnaires, and then was asked to confirm my email. When I did I was then taken to my old account which was linked to my ex partner’s account from years ago. I was unable to remove my former partner from my profile and was told by the support team that my ex now has access to information relating to my therapy sessions since they are linked to my profile. Information that I had previously entered such as my sexual orientation, relationship status, gender identity, employment, reasons for seeking therapy, therapy goals, and payment information were now being shared with someone who could use this against me. Regain support, and my therapist, have now stopped communicating with me while I’m trying to figure out this mess. I feel violated by my experience with this service and have been caused more pain and worry than I came into this with. All I want is a refund for services I haven’t used, cancellation of my subscription, and erasure of my data.

Took my money and deleted my account. I started a couples therapy subscription for 1 month and quickly noticed that my therapist that I was matched with sent a very long seemingly copy pasted message, and never responded again. It has been 48 hours of me asking for my money back. I then went to log in to my account to see if my therapist had answered at all, and I was seemingly logged out. I tried to do a password reset, but it just told me that no account existed under my email address. I have literal proof that I DID have an account under that email address, as I was sent a confirmation of my subscription and an email that tells me who I was matched with. There’s no way my account doesn’t exist under that email when all emails were sent to that address. I want my money back as I’m currently extremely unsatisfied, both with the therapy service in general and customer support. I’ve had no response at the current moment.

Excellent app. It’s EMEA sy to correspond with therapists, send materials back and forth, and schedule. You do have to email to do anything on payments (freezing, skipping a week, etc) but they have quick responses. It can only share video of two (therapist & one participating individual computer) at a time, so when my partner is traveling, we have to call each other over zoom and then join the Regain call. Therapist can only see me, but can hear my partner and my partner can see/hear both the therapist and myself. So while it would be a nice update to have more than one participating computer at a time, I think it’s a rare scenario for the overall customer segment and we can work around it. Overall, great app.

Just do it!. Every single person needs this app - it is an incredible tool to better your relationships in life! Our therapist is amazing and we are so grateful for this tool in our lives! We have been using the service for 2 months now and it is much less expensive (and really cooler for us introverts) than the cost of going into and trying to find a good therapist. Also, the app technology is incredible and easy to use, great job guys! I tell everyone I can - to do it, just do it!! You will not regret it one bit. Hang in there all my peoples, because with a little bit of work, it gets so much better.

God send!. Blended family of 8, with two working parents. The flexibility and ease at which we can have our sessions has been amazing. Love who we are matched up with as our counselor and would highly recommend this service. My ONLY complaint is that once a session is scheduled we are locked out of looking at any future openings. There have been times where what we originally picked wasn’t ideal anymore, but were afraid to cancel and reschedule without being able to see what was open, for fear of losing our original time if we didn’t pick something else fast enough. It would also be nice to be able to schedule more than one session at a time.

Needs more stars. I’ve had this app for maybe three weeks now and just finished my first therapy session, I was the type of person that had not only a skeptical view of therapy but a down right negative view of therapy and therapist I never believed talking would help anything but this app is so easy to use even for a tech idiot like me. The message feature is amazing, my therapist messages me everyday just to check in on me, there are live classes all the time, a journal feature that can either be private just for you to see or can be shared with your therapist. I can’t say enough about the app and my therapist, easily the best decision I’ve made in a long time.

Such a hassle for nothing. Do not sign up for this if you and your significant other cannot be in the same place at the same time for the therapy sessions. They do not have a three-way calling feature. I had one appointment with a therapist who was not helpful at all. She was condescending, basically was telling me to come up with strategies of what we could do differently… If I knew what I needed to do, why would I be here? Isn’t that what you are supposed to be helping me with? Then she throws about seven generic work sheets at me. There are very few therapists to have appointment availability that works for anybody with a job. Trying to get a refund through customer service was a week long ordeal with different agents giving canned responses. They won’t even talk to you on the phone, only via email. This experience has caused more burden to my mental health and I regret having ever signed up.

Very surprised. My husband and I hit a rough patch, and we thought it would be helpful to seek outside help. However, his work schedule is very inconvenient for face-to-face sessions, so we turned to online counseling, for which I was highly skeptical, and ReGain had the highest reviews. So far, we have not been disappointed. We were matched up with an excellent counselor, and I could not have hand-picked a more fitting person for our personalities. She is always close by and available, even if we are not having a virtual session, and I feel like the truly cares about my husband and me. I am very surprised with how well we are both enjoying this program, as well as our counselor.

Easy Counseling Service. I found the Regain program through the Marriage Therapy Radio podcast. I was matched with a counselor right away and began my sessions soon after. I am doing couple’s counseling and thus far have felt good about the help. We are trying to progress and having counseling accessible at our finger tips is perfect for my busy schedule. I enjoy the sessions. The cost is much more cheaper than in-person sessions. And it’s easier to involve my partner on the sessions because we can both log in to chat with the counselor. So there’s little excuse to not make the time to receive the help we need.

Great Service. My fiancé and I reached out to regain to give it a try and our therapist on here has been wonderful, able to relate things to my fiancé and myself and can see if one of us isn’t saying something we want to say and just gets us to open up about things that concern us. Great service, and the ease of being able to do the meetings through virtual on our phones if we aren’t together in one place is great. We also enjoy the numerous groupinars that are available very easy to schedule. Also if you don’t feel as if the therapist is a good fit for you your able to request a different one with ease. Just an all around great service everyone should give it a try!!

Don’t recommend. Once we were finally matched with a counselor (which was a nightmare of a process) she was good. Regain itself has been a major disappointment, not communicative, and not helpful. Sad that they have good counselors like ours was and their platform can’t keep things together and provides misinformation constantly. Major updates need to take place in the customer service department and on the FAQ page as it has wrong information and does not answer questions. Although it states 40-70 dollars a month everywhere you look that is NOT what is charged and they refuse to acknowledge that they blatantly have the wrong information online. They will change your plan and charge you more without alerting you. They won’t talk to anyone over the phone even after they don’t answer your questions via email.... they rope you in with a good counselor and then charge you double out of nowhere.

Kay-Grace. Jendayi Harris is our therapist on regain and she is extremely skilled and helpful, and extremely knowledgeable and professional. We just completed our first video session and I already deeply feel like we’ve touched on some topics that my boyfriend and I haven’t been able to unpack on our own in all of our 4.5 years of relationship. I feel that the exercises she had us do on the chat, as well as the homework she has assigned us is going to impact us so positively. I truly already can’t wait for our next session and I’m looking forward to continuing to use this app and therapist.

So helpful!!. I’ve been using Regain for about 5 weeks now. I talk to my therapist once a week on video and then we message several times a week. Having so much access has really let me feel connected to my therapist and I really for the first time feel like their a support person in my life. I have had other therapists with office visits and have never felt the connection as I do now. Plus it’s great when something comes up to be able to message right away and get a timely response. I am going through some of the hardest things I’ve ever experienced and I’m struggling daily and I’m having a lot of anxiety. Finding someone to connect with and have unlimited access to has helped so much!! It’s really been a blessing!!

👍. The unlimited messaging feature shouldn’t be confused with unlimited replies. You of course can message your therapist any time of day, but they may only reply a few times per week. Still, the ability to do an hour video/audio session every week is so wonderful and convenient. If online counseling weren’t so available, we likely would have waited until things were nearly irreparable to do in-person counseling and spent so much more money in the process. Really, compared to the alternative, this is a steal! It may seem like a lot of money, but I can’t think of anything better to invest in than a thriving marriage and family. ❤️

Glitchy app. I’ve just paid over $240 for this app, it paired me with two therapists so far, the first who didn’t even meet my criteria, the second who I chose manually but later came to find only had two day a week availability, and then when asking to change therapists again the app has completely frozen up. None of the buttons work, I can’t view therapist profiles, I can’t accept someone as a therapist, only one and a half therapist profiles are loading on the screen, the rest of the screen is completely blank white, I have tried reinstalling the app, but as soon as I log back in it brings me right back into the same glitchy page. I’m stuck, I can’t access it online by website, I can’t contact someone, my money is debited and yet the app is completely dysfunctional.

ReGain Therapy. Having this type of therapy has really helped my husband and I cope with the loss of our son. We love our therapist, Jasmine. She is kind and thoughtful, understanding and empathetic, and she really listens. She gave us great advice to help us with our communication. I love how easy the app is to use. It’s very user friendly. They send you reminders about appointments, let you pick the therapist that’s right for you and specializes in things you need help with. They also have a journal section where you can write anything you don’t want to say. You can keep the entries private or you can send them to your therapist/spouse for them to read and give you feedback. Overall, I would recommend this app to anyone.

Perfect for our busy schedule. As business owners, my husband and I don’t have a lot of time in our schedule to travel to a counselor to be seen. Regain matched us with a counselor who is perfect for us. We can easily log into the sessions, without having to encounter the travel time to and from. The counselor that we were paired with is amazing and this fits perfectly within our schedule. The very first counselor that we had was not a good fit and we easily switched the very next week to a new one and were able to find the perfect one for us. I would highly recommend ReGain to anyone.

Great App, results depend on therapist. Great app. Easy to maneuver, lots of tools and webinar group therapy sessions you can join on certain topics. Out of the other apps I researched this is the only one that allows your partner to join without an additional charge. The reply time back depends on your therapist. I’m sure there are some who are very tentative and respond quickly and there are some who might take a while to get back to you. Although it’s unlimited chatting it’s not immediate- mostly like email corresponding, your therapist will respond on their own time. I also like how there doesn’t seem to be any additional charges for video sessions like other apps, it’s at the discretion of your personal therapist which you can change at any point.

This is needed for anyone.. Sign up on the app before you have a crisis! Because it takes 24hrs for someone to get assigned to you and then a little more of a process to get into a session or be appointed to someone. I hope everyone finds or gets the right therapist like I did. Having someone weekly on retainer is great! The va hospital use to provide veterans with this kind of care for free but doesn’t anymore. But it’s a weekly payment under $100. Being able to have a video session when needed or even texting your therapist is great! You can be anywhere! Whoever came up with this was surely thinking about care at anytime anywhere can save a life.

Regain Online Therapy. I was in dire straights my wife moved out while I was on a fishing trip. I felt like we could connect or communicate without arguing. Our regain therapist Dr Tallman was a god send. The open line of communication and non biased opinion helped my wife and I get back on the same page. I can’t say enough about my quick google search that lead me to the online therapy company that helped us get the tools to navigate our emotions & communication . Highly recommend and strongly encourage you especially for the price you get a lot more than you would expect.

Life changing app. I’ve been using ReGain for a little over a month now and it already has changed my life for the better. It’s so simple to set up your profile and preferences and you get matched so quickly to a great therapist. No games or waiting for therapy availability or calling around to different practices. My therapist Nancy has been amazing - very thoughtful in her approach and has given me so much advice on how to navigate my anxiety, communication skills and challenging times in my relationship. I highly recommend anyone looking for relationship therapy to sign up and give ReGain a try!

Giving my partner and I hope…. The whole process of starting therapy with Regain has been so intimate and helpful. I didn’t feel like they were some robots, they actually showed more interest in helping me than my therapist I got from my health insurance. You can’t choose your therapist but you can request them to be a person of color which made me feel so safe. One session with my therapist has given me so much hope for myself and my partnership and I don’t feel like I’m wasting my time, I feel like I have a goal that’s reachable now. Even just the journal entries help and the fact that my therapist is right on the other end really comforts me.

Very helpful and convenient for a busy lifestyle. I love that there are options to text, video chat or phone chat with your therapist. I love the journaling aspect to put your thoughts on “paper” as you think of them and keep them on the app so they are visible to the counselor as well. I am thankful I do not have to drive somewhere to do counseling because I have a very busy life. counseling is a very useful tool when dealing with struggles and so many people don’t take the time to do counseling because they don’t want to add one more thing to the schedule but this makes it much easier being virtual.

Good app & good people. I think it’s a good app the only change so far that I see is needed is when you’re starting a session with a therapist it’s a little confusing how to get connected. Now I see if you hit the session button at the bottom left you will be connected only after using it a couple of times. I would like to see a little more thought put into that connection button. Also, I was a little frustrated because I signed up for a free usage and then the next thing I know four months went by paying $320 a month and I never used it. I started using it and I do like it I just didn’t know I was signed up until I checked my bank account. 🤦‍♂️

Couples therapy. I did not know how beneficial therapy over Zoom would be my therapy is in person, but so far Dr Bennett has been great. She actually gives us time to battle it out a bit with one another during our sessions and then asks questions and gives her thoughts and suggestions. I think it’s nice to have someone just listen to two people struggling and actually hear the way they are talking and figure out what the main issues are and best way to solve them. I am hopeful for better communication, better understanding and realizing how to get back to being present in this relationship and not shut down.

This is a scam. No human interaction. 3 days now elapsed. All the content they have are just ads trying to dissuade you from using other apps out there because these are supposedly real therapists. Who don’t actually exist. First clue: all available times to schedule with therapist are between 1am and 6am. Hmm. So you use the only communication channel available, the group text, to ask for reasonable times and it’s completely ignored. Want to get support? No phone number just a form in the app in which you have to fill out your name and email address. Hmm why’s that? Im logged in as a user who’s paid hundreds of dollars and it doesn’t know my email address and there’s no communication function in the app. Which is entirely based on communication. It’s a scam! Im going to have to protest the charge with Visa.

Simple what we needed.. This app has given us the opportunity to converse in a safe space about many of our most difficult tasks without judgement and in a respectful manner. This is exactly what we needed and it’s been a blessing for our marriage. The other thing I appreciate the most is that we can text, and converse in an “ever ending” loop about our situation, and it’s all in our own time. There’s no gimmicks, no hidden agendas, this is real therapist helping my husband and I whom are real busy individuals and truthfully I couldn’t be more satisfied with this grand service. I hope this review gives you the nudge you need to take a leap of faith and move towards a therapy encounter that can help you analyze, process and heal from those harsh moments in life.

Disappointed. I had high hopes for regain but the platform proved to be otherwise. It’s mentioned that the platform provide services readily and that there are many counselors to be paired with. We were assigned a counselor and she was unresponsive when needed and had limited availability we requested a new counselor and went three days without being assigned a counselor (platform says it should take less than 24hours?) the new counselor only shows one day a week availability for sessions. I emailed support as we now have gone almost two weeks without services that have been paid for requesting a refund. It was explained I would only get a refund if I cancelled services which I did. Further I received an email due to them seeing my cancellation of services yet as soon as I state I have yet to have my refund processed they are unresponsive. If you need counseling services I do not recommend regain.

ReGain. I would recommend this non-traditional counseling style, especially to couples or individuals who have a very busy or hectic life. Being able to send chat messages throughout your day (when you have time) and schedule your face to face video calls or phone calls weekly makes it so much easier. The pressure is off of trying to “fit in” yet another appointment into your busy schedule. You can really take your time and put thought into your responses and really take time to work on yourself. In just under a month, I’m already seeing progress within my marriage by utilizing the tools Angelica has given to us. We will continue on this journey and are really thankful this service is around!

An affordable method of therapy. My husband and I have been needing to do marriage counseling for ages now (even before we got married honestly), but therapy always felt like something that was unaffordable. I’m so happy my husband stumbled upon a discount and we finally took the leap. The platform is easy to use, but my only gripe (which is why I’m only giving a 4) is that you can’t the therapist’s race isn’t a preference option. It’s just easier to open up to people who you relate with; however, we were matched with the most sweetest, attentive, and wise therapist so he makes up for this shortcoming. I’ll definitely recommend especially if you’re looking for more affordable options.

Really Great Service. I signed up for regain with my boyfriend to seek couples counseling. I was apprehensive about doing virtual sessions, but between COVID and our busy schedules we knew it was best to try it out. I don’t regret paying for it at all. It is cheaper than regular therapy by a substantial amount, we are saving almost $200 a month which is a huge plus for us. And we don’t feel like we’ve had to sacrifice quality for these savings. We love the counselor we were matched with and we are getting a lot out of being in therapy together. For us, this app made great therapy attainable and affordable. We couldn’t ask for more!

So Refreshing. As a couple, we tried therapy many decades ago before the advent of the Internet. Thank goodness for ReGain’s user-friendly and convenient platform. The ease at which we communicate with our excellent therapist, Dr. McTavous, every day (once a week live) is a game-changer. It has allowed us to explore the depths of our relationship much more quickly than anticipated and get to the root of our issues. For this latest bout, we hesitated seeking therapy since our past two experiences with therapists were a failure. After the last four weeks with our ReGain therapist, we know we’re on the road to recovery.

Waste of money. I went through 4 counselors in a span of 5 weeks, and did not find much value in any of them. The first counselor seemed to just spout cliched responses to everything I said and provided no new insight. She seemed to have no clinical knowledge at all and put no thought into her responses, even getting my name wrong. The other 2 had no availability after 4 or 5 pm and/or no availability on weekends for video calls. This makes it impossible for most working professionals with a 9-5 job since many can’t take time off every week to attend these sessions. The last one seemed to have more clinical knowledge, yet did not tell me she was going on vacation let alone when she would be coming back, so I did not know when there would be a response. Honestly if you have $5-600 to spend finding the right therapist , then the convenience of this app is nice. Otherwise the $230 i spent for the month felt like a waste. There’s too many below average therapists on this site.

Real therapy for real people. Therapy within the black community is still a taboo topic. However, the therapist we work with is amazing. His use of real world experiences and analogies allow for a more advanced form of understanding. The online format is very convenient and without all the formalities of an in-person meeting you are able to be a bit more open about your personal experiences. By the end of the second session, you’ll find yourself applying his working definitions to your own daily conversations. The app could use some help though, but it could also be our internet connections.

Very Thankful for this App. It makes couples therapy/counseling very available, despite any conflicting schedules the couple may have. We were matched with an amazing therapist, Christine, who in our short month of sessions has already changed the way I look at, and respond to my husband. She took a marriage from life support, and gave it a pulse, all because Regain makes it so simple to talk at your fingertips. The video sessions are a bonus, making it feel like weekly therapy in an office, but from the convenience of anywhere you and your spouse are. This app has not only given us hope in our relationship, but also given me hope in rekindling my love of psychology and back towards the path of becoming a therapist myself. Thank you Regain, and thank you Christine! ❤️

An alright platform. The therapists are great, they work very hard to foster that therapeutic connection. I don’t know what I would do without my therapist. That being said there are some functions with the app that could be better. Like the issue with scheduling. Usually couple’s therapists like to see each individual in a session once and a while. But with this app you are only able to schedule one session at a time so sessions get divided up over a few weeks. Also it would be nice if there was a way to chat the therapist privately without your partner seeing the message. It would be great to have a way to take your partner off the account and just be a solo account since many people seek relationship counseling on their own without a partner.

Best online therapist finder yet!. I have been searching for months to find a therapist especially during the pandemic. My partner and I had been having a hard time and I had personal issues of my own that needed work. Trying to find a therapist in my area and person was just very difficult. I resorted to online as it being my last option and searched for months until I came across Regain. My very first therapist was the best. He was attentive, offered us exercises to try as a couple, he helps me with my own personal trauma outside of my relationship and I would definitely recommend him to anyone I come across. Thanks Dr. Miller !

Useful. I don’t use the app as often as I do the website on my laptop, but when I do, I have a great experience. It gives me updates and reminders around each appointment, almost to an annoying point, but it works wonderfully for me because I tend to be forgetful. I’ve been using the app for a couple months now and haven’t been met with any glitches and whenever my person or I communicate with each other, it works very smoothly. It’s a great app and everything it offers is fantastic. I would highly recommend it.

Great Counselor, Horrible Company. I’m not a negative reviewer, but my issue deserves to be known to future potential clients. I had a login issue and contacted the company THREE DIFFERENT TIMES to try to get help. Each time I called, I was promised I would get a response in 24 hours. Nothing. Nothing again. The 3rd time I called they promised I would get a phone call back from the Regain team...and I got an email...With Zero help!! All the while I’m still being charged for this service and they will not cancel/refund my account unless I can get logged into my account. I came to this company for help...help with life...and the whole experience has left me more anxious than before and has wasted too much of my time. A company is nothing if it cannot meet the needs of their customers. Big Fail, Regain. To be fair, my counselor was great, which is why this company gets at least 1 star. Unfortunately, I can’t get back into my sessions with her.

Regain Us/Dr. Don!. My boyfriend and I were living separate lives- little intimacy, no common activities together- we had even stopped eating meals together! We found ourselves struggling with a relationship that had no life left in it. We didn’t feel like it was a done deal but needed help with a jumpstart so looked into online counseling. We were paired with Dr. Don and he has helped us immensely. We were given some suggestions and goals , taught how to communicate with each other again, and learned how to plan mutually enjoyable activities again. We have a new outlook on our life together again!

Highly recommend. Very helpful and easy to use. I’ve been trying to do marriage counceling for years with my husband. When I found regain, it was really simple to download and make a profile. The fact that we can do the sessions from home really works with our schedule since we have kids and are busy. Our therapist so far is wonderful. I love that you can enter in everything you are looking for in a therapist and regain helps to match you with the best fit and you can also switch therapist if you don’t resonate. I highly recommend and am grateful for this app!

Regain App/Services. The app is very easy to use and you’re able to schedule your appointments with ease. The reminders to schedule your next appointment, as well as the reminders of your session are very helpful. It was a little confusing to find where the session would take place in the app, the first time, but after the first session it was a lot easier. I like that there’s a journaling option and that your therapist is able to check in between session. In my experience, Regain was able to link me to a great therapist, fairly quickly, and I would definitely recommend!

Buyer beware. I’ll start by saying yes this service links you with a counselor faster than you can get into an office. With that scheduling is a mess, unlimited counseling is a lie. You can only schedule one session at a time, counselor schedule does not open up until your 1/2 session is over. It is impossible to have more than one session a week. If you do attempt this service make sure when you quit to do it before your subscription renews. Your counselor will ask you to talk to them first, the app will also ask 100 questions before letting you quit. In my case we quit on the subscription day, and now three weeks later I’m still trying to get a refund. Mean while regain will not respond to my emails. Save your self wasting money and get a real counselor. This service is set up best for text counseling, which all counselors will tell you is not counseling. This is just a money grab app.