Salesforce Field Service App Reviews

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Good app if it worked correctly. I have to delete and reinstall this app once a week, or else the case statuses will not update in salesforce. I will go to complete my cases in field services and then at the end of the day when I look through Salesforce, all of the cases are still in dispatched status.

Glitch. Pretty good app. However, when I check the asset, I have to back out and click it again before it works. It’s pretty annoying.

Phone version. Great software bringing the old desktop version to the convenience of my smartphone There are times, however, I would prefer to still use my PC to navigate the program,lbut this is not allowed in my case. I don’t know if that goes for every field user or not…. It might depend on what your company allows.

Complete trash App for AAA. I honestly couldn’t possibly think of how this app could be worse. Auto spots to drivers 2 hours away. Half the information for calls is missing. I could go on and on. Whoever switched to this app had to have gotten a kickback because by any metrics for effectiveness or efficiency this is a total failure. Not sure how the company has gotten so large with such rudimentary app quality.

Battery Killer. Whoever sold the Salesforce system to my company could not care less about the guy in the field. This app is a complete drain on my battery. I used to be able to go all day and only charge at the end of the day. Now my battery drops 40% in the first 20 minutes while using the field service app.

Needs Fix. Im having issues syncing upload. It does not register when I update status.

Don’t correct my time!!!. I’m not a person that likes to repeat steps that I’ve already done; but yet this app feels the need to change the clock in and clock out times as I’m putting them in. No it’s not user error I take my time yet the “wheel of Fortune” feels the need to rotate after I have stopped in a number. Then the not recognizing Sunday @ 1200am as a new week and allowing me to put my time on that day when it’s the start of the new week is BS!

Unusable waste of time and money. This app has been an absolute nightmare from day one. Initially very glitchy and now will not even let me login in. The system just doesn’t respond to login attempts. Spent a couple of hours trying to get it to work. It still doesn’t work after 2 weeks. For what SalesForce charges it’s amazing that they can’t even get the basics to work.

Texting within app. Please fix the ability to text customers. Every time I click “text” within the app it does nothing. Please fix and I’ll give you your stars back. Thank you

HVAC Technician/ Team Leader. As far as the Field Service App that Technicians. The app is slow, clunky, and complicated. Lots of error issues and work orders look unprofessional. Most of the Technicians and I have wasted a lot time trying do work orders. This work order system is really difficult large accounts. Not impressed sometimes simple is better, this is a step backwards.

Field service. After I clear call stays on my board amd auto update I believe is makin it crash please fix this

Fix the app. Generally the app works really well. Yet, I keep running into issues with it constantly crashing and/or not even loading. I don’t know if this is an iOS specific issue or both OS. Even closing the app out doesn’t fix this. The only thing that seems to fix it, is to delete the entire app and then re-download it. Super annoying and at times very inconvenient when dealing with this issue while dealing with our customer base.

Great app. I really wish they allow you to up load more than one picture at time per jobs

Background color and font. Black background and blue text does iWork very well when working outside in bright sunlight. I suggest using higher contrast.

Waste of time.. Our company switched to SF from another dispatch system. Biggest mistake!!!!! Need to open different layers to access pictures, site notes, contact info. Many features are not Apple compatible. I’m so frustrated I’m contemplating looking for new employment.

Perfect. It is very convenient app that allow to use it easily way. Besides, jumping from side to side just to preform tasks, make the job goes smoothly. For the cons side, the map sometimes goes odd and takes you to different location and that probably because the phone sittings or the app. However, there are more options to chose for map like google maps or wase. In general, pros are more than cons in this app and I like it more than the company app.

Need to fix some bugs. First off all this app should make some type of noise or ring when you get a notification you will have to keep looking at screen to make sure you don’t miss anything because you won’t get a notification vibration or anything. Also why send work orders to people who don’t start the shift 5 hours later?? Also app shouldn’t assume I am in tow or on location unless I update myself maybe I just moved the truck up a bit further but then messes me up because I look and says that I completed call minutes ago when I haven’t even started tow yet it’s ridiculous

Almost great.... My one complaint is when I put a time I’m not available due to Dr appointment, PTO, etc, this time doesn’t show on my calendar. It would be really good to be able to see it on my calendar, so I can confirm correct input.

Notification. Can’t change default notifications sound on iPhone. Not loud or long enough for towing

Garbage. By the worst possible app for doing anything. A paper filled with excrement would be more beneficial. 4x as many steps needed to complete a simple task like submitting time, why? And why when I do submit time can’t your app automatically remember the last time I submitted instead of going back to the default of midnight?!? I’m dumbfounded that this app is used in the modern world….

STAY AWAY FROM THIS APP. Want to confuse and over complicate things for your techs this is the app for you. Every option leads you to 10 others. Doesn’t always save the info you input for work orders. Too many complications for what it’s needed for. Would advise you explore other options before poisoning your company with this “solution”

Day missing from date. Only shows date, if you want to know what day you’ll need to carry a separate calendar. I can remember what I did on Wednesday but I need a calendar to know what the date was on Wednesday. I would have given 5 stars if the date was accompanied with the abbreviated day, Mon, Wed, etc...

Lousy support. I’m loading the app for the umpteenth time because that is the only solution being offered. The app just shows a black screen after using it for a little over a week, I have to delete and reinstall to be able to use it. “Product Support” just comes up with brilliant suggestions like “log in from your pc”. Great. A mobile app that only works on a pc…

Invasive. There was an update and now every single time I open the app I’m asked to update location settings. It’s pretty simple, I don’t want the app tracking my location constantly whether I’m working or not. Completely unnecessary. I chose to only track while using and unless you allow the app to track you you’re asked to change settings anytime you open the app.

Ssr. No options to copy some specific item. That is gonna make it reliable if you improve that part.. too much time consuming..

App doesn’t work. The app doesn’t let me login about 80% of the time I’ll have to put the same password in normally about 10 times I’ve had it once where I’ve had to try logging in about 70-80 times it’s ridiculous how little this app works sometimes

One of the worst platforms…. Unintuitive app, too many clicks, too many different places to look for information. The app itself forces pin or facial EVERY time you switch to it, very annoying. App also crashes several times a day and requires to go thru a lengthy login process. People at my job retiring and quitting over this app, very sad. No stars.

Maps. Field service workers great but if it is connected to Google maps, Google maps needs to realize that this is a tow truck and not a car. There are certain limitations with this that Google does not know and should be put on file as in Google trucks or anything in that category because of the height, the weight and that’s it otherwise, the sites great.

It takes a while to get used to, but works well. It takes a while to get used to, but works well

Continually logging out—iPhone 12. Since the latest update, I’m constantly getting logged out. We use Okta and so there’s a whole login process which can be quite frustrating to have to do multiple times a day.

Very helpful. Very Helpful we have all the information we need for the job

Can we get an update!!!!!!!. Is it possible to be able to update this app to where I can see what my colleague posted on the picture codes in real time please? I feel it would boost productivity up!!

Field Technician. I notice that from time to time the blue dots on the schedule page move to the right or to a day that is greater than the SA is actually scheduled on. Not sure where the hiccup is but it has caused me to be late once.

Who would ever give this more than 0 stars??. Cumbersome, awful app developed to track employee whereabouts. Every time it opens, it wants to be put on “always” to track your whereabouts at ALL times. Full of glitches and bugs.

Syncing. Syncing picture uploads need to be better. I can check out if a job today and tomorrow they still be in sync mode. This needs to be a seamless transition.

Hunter from big house. Great app much more efficient, couple updates needed but other than that it’s great!

Slow and way to much redundant clicking. I have been using this app for a couple years now and with each update it just gets worse. There is to much clicking. The app doesn’t remember basic things such as filling in your name. The quick action is anything but quick. You have to scroll passed about 8 things you barely use to get to the actions you use for every call. The order is way off. In every function of using this app you can tell it was designed without the input of those who use it on a daily basis. Really out of touch with the end user. It is not user friendly at all. You have to have extreme knowledge to be able to complete everything or you will miss it. It doesn’t provide you up front with basic information you need to know. Please work with an actual end user for real improvements.

Latest update is broken. The app is good but the latest update is broken. If you update you won’t be able to create and see service report. I hope company fixes that otherwise no one cares anymore about anything. Luckily I had week old iPhone backup in cloud and was able to restore to previous version.

Updates create problems. When it works it works great. However, every time the app gets an update I lose the ability to update my work orders through my phone and it ends up creating a lot more work.

All contracting jobs should use this. All contracting companies should be using this. It provides details of the jobs description, time and location, it even provides a map to help people visually see where the job is and how long it would take to arrive to job location from their current gps locations. The calendar style schedule is so user friendly and easy to understand. I wish the construction company I worked for years ago used this. It would have been a lot more organized and streamlined.

Ok. I like the app, but it crashes a lot and I have to reload. I would love for it to stay back to back or post stay on the main screen rather than have to click in to details.

This app may be good for something but…. this app is not intended for the way BacklotCars is forcing their employees and contractors to use it. it might be great for service appointments, if we were doing general maintenance or something. but when we’re losing accounts because our inspectors are being sent well outside of the usual area, and untrained and unprofessional recent hires are being sent to the large established accounts, it’s causing problems. this may just be the way the company is attempting to utilize the app, it either way, this app has been nothing but problems.

Such a hassle. This app has made so much of my daily activity more difficult than imaginable. We’ve lost information we used to have, and we have 4X more office/computer work to do daily. When you’re already working 8-10 hours in the field, you don’t really have the time, energy, or motivation to end your day jumping through tens of hoops just to submit reports and time. It’s nonsense and a complete waste.

The worst app I have ever used!. The app is not intuitive. To upload pictures takes way too many steps. Why keep asking if I want to add pictures??? Just eliminate that step. If I don’t want to add pictures, I won’t! If I do I will. The app is like talking to a 2 year asking why all the time. To find where you want to go in the app takes too much time to find. The swiping up doesn’t stay up high enough to tap on the line needed. I have to keep pulling the slide up because it slides down automatically. The app is very, very frustrating!!!!

PLEASE ADD PDF UPLOADS TO SALESFORCE!!!!!. Going on three years using this app along side of Salesforce. I’ve asked our Salesforce account admin multiple times for PDF uploads in Field Service and he continues to inform me that it’s not possible. However I can go into a work order or service appointment in Salesforce desktop and upload PDFs to the files folders all day long. Can you please make this action available in Field Service?

For developers. My company uses this app as a requirement for the field techs. Here are some improvement ideas that would make there lives easier. On the inventory product requests and transfers add a search function with the barcode scan function. Add better functionality to the offline functionality basically if there is no cell service or limited we can still make changes and then sync when online again

Worthless. I’m able to login on my laptop but the app doesn’t work at all. All the permissions are in place but I continually get a “Something Went Wrong” error and will not let me report problem to the developer.

Does not work!. Doesn’t work! I add the custom domain, sign in to that, sign in again, and it tells me there is a SSO error. Then it signs me in. Then it asks for my Face ID. Then it tells me there was an error and makes me sign out. Then it pulls up a loading screen that literally never goes away. Your app is broken! It does not work!

Sales force app. Best one I’ve used quick, easy,simple. I like it

Simple interface. Easy to use.. AAA in our KY just went live with the Field Service app and it’s been great thus far. Super easy UI that’s easy to navigate between calls. Only issue I have is the app on the provided AAA tablets make no sound to notify I have a call. Ended up using the App on my iPhone 13 and it makes a Ding notification sound when you have a call. It would be extremely helpful if there was a way to change the notification sound or possibly make it to where it “Rings”. Especially for those of us who operate 24/7 and are afraid we won’t wake up because of the lousy notifications. So far so good, but it’s not even been a week and I’ve been lucky enough to not get a call in the middle of the night.

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Truely an terrible app. This app has never ending problems with the simplest of tasks. Something as simple as uploading more than 1 photo at a time. Give me errors with syncing. Once the error is there it has a “tap to resolve “ button which does nothing but add to my frustration. Every simple task has several slow steps. This app needs to be designed from the ground up, with consultation by people who would actually use it, not office workers.

Not an improvement. We are the last region to have this rolled out in my company. You think the bugs would be sorted out, after all this time being used elsewhere. It’s a joke, inefficient and very frustrating. Please bring back My Time.

SalesForce Is Horrible. This application and the entire salesforce suite are slow clunky cumbersome and make task take longer then they should, constant sync issues and frequent app crashes with a lack of any idea what people in the fields that each application is designed for really encounter daily. The fact that it takes so long to sync across systems shows me this application and the others in salesforce are poorly executed and well below par compared to other systems on the market. The entire approach makes me wonder if they even consulted anyone in the field or was it just the management team. The lack of simplicity and overall poor UI make for a frustrating experience. Avoid Salesforce as it will cost you time and money!

Do not like the new update. This app was great, until the calendar disappeared and now I have to scroll through every completed service appointment until I get to the one I need. Needs to have a calendar option where I can see my service appointments one day at a time.

Slow. Sometimes takes way too long to show the job. i don’t want to look at it, I just need to accept it so I can get going. Too many steps, very annoying, just want to accept,travel,on site,close, in ONE go.

Very Intuitive. Easy to use. Great

FaceID required everytime you switch to another on this version. Can you please have an longer timeout as with this latest update FaceID is required to use app as soon as you switch to another app, and with face mask usage and long PIN codes this is a pain.

Room for improvement. The field app is not user friendly for field staff. It will literally take you ten times as long to do anything as other similar apps. To the developers; please download and try Fieldaware, not a perfect app by any means but it may give you some ideas on how to make your app more user friendly for the field staff.

Pressure. The system is not worker friendly as it should keep all pressures in docket for next months test, and then if there are different pressures the person could then note them. The system is not time productive.

app. the app is good except it needs auto update because changes get outdated quickly and this causes problems in call flow process

Constantly crashes. Crashes repeatedly. No auto text fill feature for iOS. Doesn’t recognise punctuation in search fields when searching salesforce data base within the app. Seems a bit over sold….

Not good for big business. In my decade long career in field service, using multiple service applications, this is the worst application I have used. Slow, clunky and cumbersome. In my field it often takes more time to fill out jobs on the app than actually do the job itself.

Bad user interface. Always got crash when sap opened

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Shut down. This app crash very often on iPhone

Not functional. The order of entry of items service work etc does not follow a logical process

Crashes constantly. My favourite part about this app is having to reinstall it every week because it stops opening work orders. That was sarcasm FYI

Frustrating. Cannot seem to sync unless I force close and re-open. Keeps coming up with error. Takes forever to open fsl status. So much spinning circle

Crashing non stop, weekly re-install required. Been using this app for a couple years now and for the last year and a bit it crashes and needs a reinstall at least once a week. Randomly won’t sync, if you get dispatched a bunch of calls at once it crashes. App frequently opens then just throws you back to your Home Screen. Internal lag when navigating and trying to close tickets. Used to work a lot better back in 2020. Normal for technicians to have issues daily within the team not being able to see service appointments. Also worth noting it’s guaranteed to crash if you haven’t updated your phone. Very frustrating !

Terrible. Worst app we have used.

Frustrating!. Keep on crashing on iphone and notifications not working with the new iOS Update 2 years after and still as bad as it was if not worse

Support. Does anyone actually look at these reviews.

Offline Sync. Need to have app syncing in the background..

Garbage. Absolute trash app

User friendly. Excellent app

Problems. App is pretty bad, too many problems

Crashes. App crashes or freezes a lot on iPhone, regularly have to re-install to solve issue. Background sync takes forever and does not allow other processes to be carried out during time.

Amazing app. !!!

App keeps crashing. This app has been great for the whole time I’ve used it up until two weeks ago. Now it crashes over and over tried signing out, reinstalling app. Still the same.

Many missing features. Workorder number should be visible on the main page where calls are listed so that when someone mentions a WO number it is easy to find. Also there should be a search function.

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App crashes. As a Salesforce partner, using this app is incredibly important. But now the app doesn’t even launch. “Something went wrong” is all I get from the app. Please salesforce fix this ASAP. App does not work.

Lost efficiency, increased costs to organization. Ambiguous app and not user friendly , lost productivity, lost efficiency even for tech Saavy users. Just a frustrating app to work with and often slow.

Good but could be better. Would be awesome if the app had a search feature to better locate related SAs

Not user friendly. A slow system

Wonderful. Easy and fast !

More like downgrade. The update made everything more complicated and can’t use things that I need to use

Junk. Not only is this app clunky without a lot of logic built in, but now having to reinstall due to sync being broken.

Crashes and very slow. Very slow, constantly crashes

Hate it!! ZERO starts. I absolutely hate this stupid app!! Businesses if you’re considering using this for your employees..don’t do it!! This literally causes me anxiety to have to deal with it!!!

Oil Samples?. Need to be able to scan oil samples to work orders or SO’s like on the handheld instead of hand filling them out again.

FSL Overview Page - Test. I liked the overview page!

Trash throw it out. Everyday the app is broken in some way to the point that you can’t enroute or clear calls or get notified when you receive calls, the list goes on

Horrible UI. D3 was far better many app crashes with this junk this was to replace bringg (which sucked) which was to replace d3 which worked very well

Broken. Still can’t use on my iPhone

The worse app of all time. I thought adp was bad Omg wait until u start using this!!! A complete nightmare

Foreman. Just started using this app But looks like fun

Travel. They don’t allow for travel time

Garbage. Worst pile of crap ever invented. Always crashes. Always problems. No one listens or fixes anything. Makes us hate life.

App crashes within 10 seconds. I cannot use the app and cannot report errors. App crashes within a minute. I’ve deleted the app, cleared cache, and tried everything. It’s not working.

Awful. If I could give this app less than one star, I would it is completely awful. Nothing ever works correctly.

Will not open on brand new iPad. I have uninstalled and reinstalled the app multiple times on a brand new iPad and the app will not open. I have zero issue with any other app, I’m at a complete loss…

Not a user friendly app. Too many go here, go here to do this, go here to do that. Time entry does not continue from last entry time placed.

Great app. Easy to use

Crap. How can you be more productive with a less productive app? We did better with phone calls and paper!

Finally a great Field Service product!. Needs to be set up and requires salesforce but this is a great app!

Can’t sign in!. How do I sign in with SSO? My email/pass doesn’t work, has to be SSO but there is no option for it 😠

May review.. App has been the buggiest after last update. Face ID works about 20% of the time and app constantly freezes. Previous version was more stable.

234 less user friendly. Just when you thought the least user friendly app could not get worse nope wait here comes version 234

Irritating. Glitches all the time. Have to delete and reinstall almost weekly.

AIS. Making my job more efficient!!

So/so. Could be better. Does it’s job. Good not great. I liked click better.

Don’t use. Bad app crashes all the time locks up shuts down won’t open sf app that it is linked to most of the time for the cost of sf I would expect much better would not encourage anyone to set this up for employees

Lots of bugs. Gets worse and worse.! Have to keep uninstalling and reinstalling just to get it to unfreeze. And recently it takes a min to load through pages…

Would not recomend. This program is a monumental hassle. It requires a whole lot more people to work the system than to do the actual work.

Alberto NYC. Best system ever. Fast, smooth and easy to use!

Freezes. Constantly The App Freezes. can’ go back to see older Work Orders. Depletes Battery Capacity rapidly.

Fixed dark mode on iPhone. Dark mode is too hard to read.

I hate this app. I have to restart ipad, sometimes more than once, just to get this pile of sht app to refresh. I don’t have to do that with any other app on my phone. It’s a simple app that doesn’t even function in the most simplistic way.

User beware. What a clunky pile of S***. Not giving it 1 star. My company is a multi billion dollar wind turbine manufacturer and this is the best they can come up with?

Someone got paid. This app and program is pretty much a sad joke now. Wonder who got paid to push this junk on us.

Sales force for the employee. Always crashing, always reinstalling, always need to create separate hyperlink to access company; and overall an EFFICIENT app with INEFFICIENT qualities. Almost like having beauty but no brain.

Slow. Very slow. Doesn’t sync in the background

Great UI. Couldn’t do my job without it!

Won’t open up into app. Problem with app it’s have a problem opening up to see service calls or even to see the main operating screen

Not exactly user friendly. The app itself I think has good potential but for my industry it’s a mess. This is the 3rd time in about 6 months I’ve had to delete and reinstall the app. Edit: 4th time deleting and reinstalling

Freezing up. Freezes up and doesn’t move from the start screen

Review. Great app so far

Glitch. Pretty good app. However, when I check the asset, I have to back out and click it again before it works. It’s pretty annoying.

One issue. Need to be able to add multiple photos at one time. Instead of one at a time and having to go back thru the system to do the next

Needs work. App is extremely glitchy and could use an update with many many many bug fixes.