Salesforce Authenticator App Reviews

VERSION
4.1.0
SCORE
4.5
TOTAL RATINGS
3,503
PRICE
Free

Salesforce Authenticator App Description & Overview

What is salesforce authenticator app? Salesforce Authenticator adds an extra layer of security for your online accounts with multi-factor authentication (also known as two-factor authentication). With Salesforce Authenticator, you use your mobile device to verify your identity when logging in to your account or performing critical actions. The app sends you a push notification, and you approve or deny the activity with just a tap. For even more convenience, Salesforce Authenticator can use your mobile device’s location services to automatically approve account activity that you trust. The app also provides one-time verification codes for use while you’re offline or have low connectivity.

Use Salesforce Authenticator to secure all your online accounts that support time-based one-time passwords (TOTP). Any service that allows multi-factor authentication using an “Authenticator app” is compatible with Salesforce Authenticator.

Location Data & Privacy
If you enable location-based automation in Salesforce Authenticator, rest assured that Salesforce never tracks your location or shares it with anyone. Location data is stored securely on your mobile device, never in the cloud. You can delete all location data from your device or turn off location services at any time. Learn more about how the app uses location data in Salesforce Help.

Battery Usage
Rather than getting precise location updates, Salesforce Authenticator only receives updates when you enter or leave the approximate area, or “geofence,” of a location that you trust. By minimizing the frequency of location updates, Salesforce Authenticator conserves your mobile device’s battery life. To reduce battery usage even more, you can turn off location services and stop automating your activity.

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App Name Salesforce Authenticator
Category Business
Published
Updated 08 March 2024, Friday
File Size 131.74 MB

Salesforce Authenticator Comments & Reviews 2024

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Frustrating experience if pairing this with SF Chrome extension for Gmail. The Authenticator functions but might require a heavy lift to get it there and it doesn’t play well with all SF access points. If you’re logging in to SF via a browser, the Authenticator is straightforward. If you’re trying to use SF extension for Gmail it’s amateur. Sometimes you have to uninstall and reinstall the extension entirely because even after you click Approve on the app, it won’t let you in on the Extension. Have had to reinstall twice within first three weeks. If you have already authenticated your device and logged in to SF in a browser, you still have to do it again on the same device to get into the Extension. The functional but amateur fix is to authenticate on the browser experience first, then on the extension, otherwise you’ll click approve on the app again and again, but you won’t be able to get in.

Unnecessary and Frustrating. The Authenticator doesn’t always automatically connect, even when I tell it to always recognize my location. I never get into Salesforce on my phone, only on my computer that stays in my office, so it will always be the same location. It’s just inconvenient, especially when I’m trying to get into SalesForce for a customer and I have to stop and get into my phone to say it’s still me at the same location. I’m also not sure why I even have to have it. As far as I know, no one with my company puts any sensitive info into SalesForce. We just put name, phone number, and address info. Which anyone can find on the internet very easily, so we’re not saving anyone from having their identity stolen with this Authenticator. Maybe there is a good reason for some people/businesses to have this, but it’s pointless and inconvenient for me personally.

Seamless!. Our company just transitioned to using this app for security purposes. I’m a big fan of dual authentication. So, this was a nobrainer in my mind. No complaints. Super easy to login with. User interface is clean. Highly recommend for other companies to use.

Remember this location doesn’t work. Brought to you by the company that took 15 years to roll out a UI update. Despite being the biggest Software company on earth, Salesforce continues to prove that even the making the most basic and usable of products evades them. Despite having all of the settings correct, the geofencing for remember location doesn’t work. I expected nothing and I’m still disappointed.

Amazing extra layer of security. It’s almost instant everytime don’t have to worry about someone accessing your account unless they have your phone and password as well

Mess. Can barely remember my location. Random times it will for various short and long stretches. Other times it constantly makes me manually approve my login. Sometimes it doesn’t refresh on the app so you wait forever for the login request to appear. Sometimes the request never appears or gives me the automated approval banner - not inspiring confidence in your security if I can’t verify that I’m the one approving the login.

Forced tracking of customers. Salesforce is slowly making this app required to use their services. MFA is required to be enabled, with this app being the default. They state that other Authenticator apps or methods can be used, but they force biometric logins (Lightning Login) behind this app, which requires allows on location data. OATH doesn’t require location data, so why? So you can disable MFA for a location. The backup seems nice, but that seems to invalidate the secret key that the one time password is generated from since you can transfer it with a text message. SMS is insecure for MFA, but fine for transferring the data for this app.

Wishful Thinking. The most useful feature of this app is nothing more than wishful thinking. I sit in the exact same spot in my house every day, I have location services set to “always allow,” and I’ve enabled “always trust at this location” at least 50 times. Sometimes it works, usually it doesn’t. This is the most infuriating thing, especially when MFA is now required for all Salesforce users. Salesforce has always gone out of their way to get in the way of productivity (randomly forcing me into Lightning and making me click out of a pop up before I can revert, among other things) and this is the most frustrating example yet.

Fantastic Authenticator. I just randomly tried this app and turned out to be very good for my use case. Lightweight and simple, and also has backup features. Only question is, will it remain free forever for personal use?

Annoying additional step. It works for its supposed to do but it’s really annoying you need to do it every time you log in

Why is always on location tracking required?. The only way to not have to unlock my phone and reapprove access every single time I log into Salesforce is to allow always-on location tracking. Why can I not mark a trusted device or have my location verified say, once a day when I’m using the app? No other authenticator of the many I use requires ‘always on’ location tracking and it makes this one insufferable. Nothing screams ‘productive employee’ like their being forced to go on a cell phone every hour or two to reauthenticate. -.-

Only problem is the trusted location. All in all, this app works great! Only issue is that the location it identifies changes, even when I’m logging in from the exact same spot. And the trusted location seems to only save one at a time. So if this could get tweaked so I could always log in from my trusted locations, that’d be great. This is a small thing though, and I really do appreciate the simplicity and security of this app!

Doesn’t work as intended, and I question to point of the app. The “save this location” feature rarely works. 9 out of 10 times I have to open up the app to authenticate the login, even though I’m almost always logging in from one of two locations. I’m also not even sure why the app is required anyway. It’s feels way overkill for security. I could understand extra security measures for financial institutes or something, but this is just an unnecessary pain.

Effective and easy. Sales force is often a frustratingly complex software as a service site, but the Authenticator works quickly and effectively to add security to our logins to the system. Thanks! Good job!

Slow, cumbersome, barely works. No matter how many times I tell it to trust a location it still prompts me about 70% of the time. And the delay between when I try to sign in and when I find out if I need to approve is upwards of 10 seconds in many instances. The single most arduous part of my workflow that doesn’t have a true purpose is this authentication app. Unsurprisingly, I’ve volunteered multiple times to provide feedback by email but I have never received correspondence from SF. God, I can’t wait until this requirement disappears.

Simple but effective solution. When it comes to another verification app, I was not looking forward to Salesforce. But I have to admit that their solution makes it easy and simple for even the most novice users. Kudos!

Invasive and It did not work. I object to having to use my personal phone to authenticate my employers business software. This app caused my other Authenticator app to be deleted and I lost access to my bank, crypto and my car, as well as messing up my notifications and messages such that I had to call AT&T to get my iphone 14 working again. I am still unable to get into my salesfarce account, been unable to work my customers just when we are getting a new product to sell, after a day and half of trying

The “always approve from this location” feature doesn’t work. I always log in to sales force from the same location at the same docking station on every day, and every day I check off the box that has the option “always approve from this location” yet, EVERY DAY,2-3 times a day, I have to re authenticate my account when it times out and it NEVER AUTO APPROVES. It is very frustrating, if the feature doesn’t work, don’t offer it in the app, it would be beneficial to fix this aspect or just leave it out entirely.

Why not let me trust a device?. This app is unnecessarily intrusive. I should be able to trust a device and log in easily. In order to do this with this new MFA requirement I have to always have an app open in my phone, draining my battery, sharing my location with Salesforce at all times. Just way to much inconvenience and data sharing. Salesforce needs to relax these requirements. My company’s Salesforce data does not require this level of security. SMS 2FA is fine for our needs.

Security. This makes me feel all the more secure in my work in that I'm given unique entries if I need to sign in from different devices. Having an estimated address is also a plus in monitoring where someone may be attempting to sign in from.

When Trusted Location No Longer Automates - SIGH. I’m not sure what happened here, however I now have to authenticate DAILY instead of every once in a while. If your app no longer uses automate these requests - remove this option from your app. I do not appreciate having to keep your app on my personal cell to authenticate daily for work. I used to be able to relegate it to the vestiges of mostly unused apps and/or remove and only interact when required. Now? Daily? Really? Super frustrating.

Works better than Google Authenticator. Use it on daily basis and does what I expect it to do. One feature that is important to me is that it backs up and if I loose my phone and recover to a new phone it retains all the configuration.

If 2FA is the point it’s ok… if efficiency and ease… not so much. I work remotely from the same location, same laptop , same browser everyday. I set this app to allow logins from these “same” things automatically and it never works. I’ve updated the settings on my phone to the suggested settings but it doesn’t help. I’m all for security but also for tech that works… this does not.

Doesn’t seem to work correctly. Although my settings are set to allow Salesforce to always know my location, for some reason I must always approve each request to log in on the same computer I always use, in a the same location I work every day. The “always approve login requests from this location” button should be relabeled to say sometimes for a more accurate reflection of performance.

Painfully Slow and Unreliable. Since implementing the Authenticator app over a year ago for my org’s users, I have received nonstop complaints ranging from the app running unacceptably slow to trusted locations not working despite having the app always track the users location and the trusted location appearing on the list of trusted locations within the app. There was also a time where the app simply didn’t work and everyone was locked out of the system. This is a terrible product that Salesforce should have tested more carefully before essentially making it required for all users.

FREE CLOUD STORAGE OF YOUR 2FA Accounts. I usually don’t write reviews by putting my time but this app deserves this review. I previously trusted Microsoft authenticator and loaded all my accounts but after resetting my phone, I got Fkd because I don’t pay for my icloud backup and it microsoft authenticator is not backed up. Salesforce Authenticator automatically backsup all your accounts with your phone number as a login id. even though you buy a new phone or reset your phone, if u have your phone number and passcode, your 2FA accounts are all safe.

Great app. The only little issue is that the “remember this location” feature doesn’t work too often because the address pick up is very sensitive. If I move to another room in the office, it thinks I’m at a different address

Unacceptable. I haven’t even used this app yet, i’m just now installing it as i’ve been pushing the requirement back as long as I can - but as of yesterday I am now forced to use this app on me personal phone so that I can log into Salesforce at work… on my work computer. This is a gross infringement of privacy, especially considering the constant location tracking, and it is a lawsuit waiting to happen.

Does it’s job but ... The app Works fine. However the toggle for “ always automatically log in” needs to be pressed every single time. After doing this 10+ times a day it’s enough to warrant 3 stars, unfortunately. Im not a developer but the sensitivity of the geofence based on your location needs to be widened to where if I move 3 feet in my room I shouldn’t have to re log in.

Why is this required?. I resent that to sign into my WORK Salesforce account I have to have this app on my PERSONAL phone. Why can’t Salesforce authenticate you via text or email sent to your device? Ridiculous. Plus codes to the app won’t be sent to you unless you have location services on even when the app isn’t in use. Horrible violation of privacy! It at least generates in-app codes, but I still resent having Salesforce force the use of this app in the first place. There must be another way Salesforce!

Does a great job. I tried a number of other authenticators before I landed on this app. It was simple, clean, and did exactly what I was looking for. I especially appreciate the location option. I will continue to use and continue to recommend it to others.

Ok but constantly have to approve location. I keep having to turn on the “always approve requests from this location”. I’ve allowed the app to use my location even in the background, and sometimes it doesn’t work, but I’ve probably had to re-approve that at least 4 times this week already, sometimes multiple times a day.

App has amnesia. I’ve had to use this app for a few years now and can say Salesforce’s implementation of MFA is difficult to deal with, especially on SFCC. This app could probably add a lot more ease to the MFA implementation but it’s so frustrating to use. In particular I’d say the ability for the app to remember my location is very weak. For those of you who don’t know, there is an option to always approve from your current location. It should never prompt you to approve the login if that is checked. However, the functionality is flawed. For one thing, “always” seems to mean “24 hours at most” because the only thing it ALWAYS does is forget my location. I can be working from home every day and I have to click the “always remember my location” button every single day. Next, if my location address changes by one digit (because of the imprecise nature of location targeting), I have to click it again. It should have some tolerance built in, such that locations within a hundred feet are considered the same address.

Location Memory for Accuracy. I love the location memory portion of the app. It comes in handy and bypasses the need to constantly place sequence numbers. Not a super secure idea unless you are in a secure facility. But none the less very convenient. Hence 4 out of 5 stars.

Never remembers locations. Going on 4+ years now of this app not remembering any “trusted locations” for longer than a day, sometimes less than that. The is the only MFA app I have that exhibits this issue. What’s worse is now I don’t even always have the option to select “remember this location”, as the approval pop-up disappears before letting me change the toggle button. One star for consistently being a daily frustration for this many years in a row.

Slow and annoying for a system used daily from same location and devices. I hate authenticating to enter Salesforce. I do not always have my phone on me when I need to enter Salesforce and even when I do the app is slow. It doesn’t pop up immediately when I try to login every time and it never remembers my device even though it asks me every single time with another annoying pop up if the location is trusted. I don’t understand why this extra step is so necessary and if it is why it has to be so inconvenient. If I could just say that this location was always trusted as the app implies it might be easier but that is not the case and seeing it as a false option is even more annoying. Having to authenticate every single time I log into something I use every single day from the same location and the same devices is kind of ridiculous.

Forgets Location. The app works great for authenticating, but making it easy to authenticate, not so much. I use the app everyday for work and select “remember my location” (or whatever the phrase is) everyday and it doesn’t.

Apple watch feature. This app is great. No problems at first. However the Apple Watch seems to not support the app anymore. I use to be able to approve from my watch. Now it says there is an issue. Which I don’t mind opening my phone to press approve, I just loved the speed and efficiency of the watch feature. Please fix

What is this?. This crap do not work. I was sent this malarkey for my job and this was nothing. I am supposed to put my personal information in here? That’s not an option. There is nothing in here to say the device I am using is work related or home related. Then, why is this app using geo-location if you are not asking for the type of device and other specific questions? Then to make matters worse, this is supposed to be connected to some software called “Salesforce” yet there is no way to connect these two entities together AND you can still log into SalesForce through your PC and/or Mobile device without an issue. So what is this supposed to be used for again? This is a waste of my time and never will I use this or recommend this to any company to use.

Needs improvement. As everyone else states, the “remember this location” does not work. Additionally, I HATE that when you get the push notification, you have to actually unlock the phone, open the app, and THEN approve. Every other Authenticator app I’ve used allows you to do this all from the push notification on Home Screen. You should be able to push, and the approve option shows. Wastes time having to launch the entire app for the approval button

Was 5 stars two weeks ago. If you have to use MFA, this Authenticator used to be as good as it gets. I could click “remember my location” and I wouldn’t have to authenticate more than once a day. I could authenticate on my Apple Watch. Now I am never prompted to “remember my location” when logging in to SFB2C. I have to use my phone for every login. And the Watch app no longer works. I get the notification and click “Approve,” and my watch tells me I have to authenticate on my phone.

Doesn’t remember the “always approve from this location” option. App is ok, although I would prefer to be able to use an Authenticator app based on the google Authenticator app, so LastPass Authenticator would work and I would only need 1 Authenticator app. Also, it is annoying that the app does not seem to remember the “always approve from this location” option. Why is it there if it only works 20% of the time?

Location Tracking. I would give this app zero stars if I could. Unless you “always allow” this app to know your location it won’t remember your location even if you select always remember this location. I don’t mind to have app know my location while using it but there is zero reason it always needs that information. Remember while using still can locate me down to the exact address so there is no reason it can’t remember it when saved. You literally have to Authenticate every time you open Salesforce.

Easy and accessible. The only thing I wish it would change is the ability to save my auto-approvals based on location without having to leave location on constantly in settings, but I get it. Easy app!

Won’t work with the numbers to authenticate. I was on a plane and it must’ve been a connectivity issue but the six digits to authenticate me getting in wouldn’t work and I couldn’t work on a three hour plane ride. Other than that this is a very simple and useful way of going about and keeping things secure.

Spotty work. App pops notifications maybe 50% of the time. App has no way to search for accounts, so consultants connected to 50+ orgs have to scroll for an age to locate the correct account. This wouldn’t be an issue if the notifications popped every time. I could be wrong but I think this is pointing to an issue in the platform event architecture that can just drop platform events.

Needs tweaking. Gets the job done but frustrating as it asks me several times a day if I want to add my home as a “trusted location.” Yes! Please! For the love of god, add it as a trusted location. Also, minor, but when I login, often before I even get the alert on my phone, the login screen starts shaking to tell me to check my phone. Workin’ on it friend. I’m workin’ on it.

Garbage. This is a huge productivity waster and battery drainer. Why do I have to approve this thing multiple times a day every time I log into the same instance from the same place. Why does salesforce want to know your location in the background all the time? Customers and end-users do not care about why you need this they just recognize the terrible user experience and productivity drains they get. No one wants salesforce and no one wants this app. Businesses have no other choice.

EAA. Kevin N. At first I was very skeptical about using this tool. I had no reason to be. It works really well. Reliable every time no matter what state I am in. It updates very easily also. I would highly recommend it to anyone.

Unacceptable trusted device handling. This app is horribly intrusive and inconvenient. The only way it will remember a trusted device is if location tracking is set to “Always allow.” This is due to the way the authenticator handles registered devices: it is based on geographic location, so I see the street address of the sign-in attempt. I never permit any apps to “always track” my location and it seems outrageous that this would be necessary in order for Salesforce Authenticator to do something as simple as remember a trusted computer. I’ve never encountered another authenticator app with this behavior. Users are left with the poor choice of either permitting the app to track them at all times (as an aside, this is poor handling because the location icon is always visible in the iOS status bar, which is its own annoyance), or to manually approve the sign-in attempt every single time. Truly noxious app behavior.

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Fix Apple Watch!. Cannot authenticate from Apple Watch

Simply Aweful. With staff working remotely and needing to log in everyday is just painfully frustrating, especially with us all on the move. Worst idea/system for my business. Rate 0 out 5

Never authenticates based on location. Two issues: 1. It detects your location fine if you work at some big complex where one address spans a sizeable geographic area, but if you work in a densely populated area, the address you are detected at will change every time you authenticate. 2. Even if the authenticator remembers your exact address, it won't automatically approve your login attempt. The app now has a big history of everywhere I've been, but doesn't do anything for me with this information.

Apple Watch Bug. Every time I try to approve from Apple Watch it’s unable to action it resulting into me doing it from the phone, if this issue can be rectified. Also I didn’t find a way to report this issue hence leaving a feedback here.

Fast and Easy. Logging into salesforce apps is fast and easy, the push approve function is a time saver

Good thing to use. Really very good and secure way to login. And switching devices is also very convenient, just need mobile num to validate the security

Just another virtual RAS token. Would be nice if the trusted device location setting worked a little more frequently.

Disappointed. No way to add accounts that wont generate a QR code or accept a 2 word phrase. Allowing account addition with a set up key seems simple yet its been overlooked. Disappointed.

Very effective. Fast and user friendly

Hate it. It does not automatically approve on a certain location and I must always have tracking on . What is the purpose of this if it doesn’t work? Their customer support is very disappointing as they just don’t reply to emails when you raise an issue.

No need for an authenticator app that barely works. Terrible application please let me sign in without having to debug your app for an hour

Simple and Secure. Super quick, everyone should look to add this for extra security of your companies data, super easy to setup and deploy to a whole organisation.

Hate using Authenticators. Forcing me to always have my phone available and on my persons is a good way to make me hate your service. I was already unimpressed with Salesforce as a platform but this requirement is garbage. I will only pass on the negative experiences I have with this service to other people in the hopes of persuading others to never use this platform.

Hate the new interface. The information on the screen is too small to look at quickly. The time out bar is even harder to see

The most buggy Authenticator I’ve used. Everyone seems to be trying to lock things down with 2FA now. Some do it really well, and others do it in a way that keep you locked out of your own account. The Salesforce Authenticator is tilting towards the later. Super slow approval notifications in the app. Back up works some of the time. Every time I go to log in to Salesforce I have about 75% confidence I’ll actually be able to get in. Until they get my confidence up to 100%, this stays at 1 star. Alternatively, don’t try and do the 2FA yourself and try outsourcing it to people that do it really well.

Best Authenticator App 🔐📱. Hands down the best authentic app for iOS. It is so easy to use. Not to mention it syncs with iCloud so you won’t lose anything if you change phones. Simply the best 👍

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Great tool! Easy to use!. Thanks!

Useful app. Very handy app to enable logging in to SFDC without password.

It works.. Does what it's supposed to do.

Love it. Thanks.. Love it. Thanks.

Avis. Really Nice

An amazing update. Thank you for listening to user feedback and allow rearranging. Lightning Login is also super cool.

Watch app. It says it has a watch app but to date I have not found it, or turn it on.

Requires to authenticate on a dayli basis. This thing is so annoying, you have to authenticate every day compare to O365 Authenticator. And if you want to automate authentications this app asks you to run on a background. Seriously ???

Keeps getting better and better. So simple to use and live the upgrade

Simple and straightforward!. Simple 2FA authentication app I have ever used. Would be great if app allows to associate Email with user account in addition to mobile number.

C’est pas clair. Impssible de comprendre comment faire

Can't see the small numbers. Could you have made the numbers any smaller? Can barely read them now

Comment. Great app

Great app. Easy to use; excellent app that functions seamlessly.

Huge bug needs to be fixed please. There is a problem on my iPhone 11 - ios15 that causes the “authenticate” view on the app to keep appearing. The only way I can use this app is by holding the notification and approving that way. This issue has existed for 8 months now, the only way to fix is to delete the app and reinstall, but then after a few days it occurs again.

Saleforce Authenticator review. It’s inconvenient to have to use the Authenticator. I don’t have data on my phone and I don’t keep locations servicesv on, so I have to log into the work wifi high isn’t great and then turn my services on. Can’t you just send the code by text?

great app, easy to use. Great app, easy to use

Completely Unnecessary. Why does this exist? Ever since this was put out the reports we use have been broken. Making extra work for no reason. At least make this optional.

Wants permissions beyond reason. SF documentation indicates that any RFC-compliant TOTP program would work. SFCC does not permit anything except this piece of garbage which is now the fourth unique identifier program I have for different services who refuse to use well-known standards. It wants location services and notification services for dubious reasons. Denied, but no simple authenticator should ever request or require either of these. Complete garbage.

Sr Analyst. Love the convenience on log in!

Security that make sense. I love this app. I don't have to type any number. The 'trust this location ' feature makes sense and saves time.

Super simple. Works perfectly!

Fix the location remembering. The location option just does not work. I am constantly approving it to remember my location and it only works maybe 5% of the time. Please fix

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It just works. This is the more complete Authenticator you can use very safe and very simple to use

Best Salesforce authenticator yet. As hyperforce comes more available, this app shows its true colors with the new MFA system. Prompts you to authenticate on login. Works perfectly so far.

Great app. Works as expected. Love the backup feature if you lose your phone and the Einstein integration to auto approve logins from frequent location.

Wanting different notification sound. It works great as it’s intended. I just wish we could have a different notification sounds when there’s an alert.

Straightforward and works. Our users installed and got it working without any support. I’d say that’s a good app.

Works with everything!. I use it for about 10 different to factor authentication needs. Salesforce, Microsoft, etc.

Does not keep trusted sites. We have the same issue as other users. We can login once, out, back in within 5 minutes from the same location to the same SF page and it won’t remember the page.

SUPER APP. This app makes my job so easy, with new update just with a click of a button on my mobile and I am in.

Easy to use. This is so helpful especially when I don't have my key on hand. Thanks!

A+. Works as advertised. Used it for over a month with multiple accounts. No issues so far. Keep up the good work.

this app is very slow. this app makes me login multiple times a day and approve logins. it should be a one approval if i’m logging in from the same devices. it is also very slow to approve my loggings. i don’t recommend sales force and the customer service is not in the US

Simple & Quick. I’ve been using this for a while now and it’s become second nature. This app gives me the peace of mind that my security and company info is safe.

Needs Geofencing Improvement. The geofencing option doesn’t work regularly. The setting that says “always approve from this location” works less than half the time. It would be a great feature if it actually worked. At this point it causes more frustration than good.

I hate salesforce. This app is so complicated for no reason. I uninstall the app once and when I tried to log back in it, no longer had my account information with no way of verifying or adding my original account as well as the support team at salesforce is overworked, and there is no way to get in contact with them in a reasonable timeframe.

Easily a Keeper. Hasn’t failed me, and it looks really clean. Have not encountered any bugs, or issues with this authentication service. My compliments, and thanks to the developers.

Needs some small improvements …. if you’re using an outlook add-in with a browser session open they tend to make you authenticate after each action is complete on the separate screens. the “always approve from this location” DOES NOT WORK.

Better Alternatives. The app always has issues between freezing, sometimes going down, and never remembering location properly by design. There are much better MFA choices out there like built in authenticators, and using SSO instead.

Great app. I have been using this app, it’s great but the new version has bugs, I hope it will be fixed

Quick and easy to use. No complaints, it is quick and easy to use

Good, but…. Easy to use but it really needs a better format for the Apple Watch. I wish I could use the app on my watch’s home screen but they haven’t come up with that yet.

Fast, quick and easy!. No problems and quick timeout.

Works 100% of the time. Super reliable. Makes my life a little easier by having one less password to remember.

Yikes. Who is giving this app 5 Stars?? I’ve had to clear my browsing history every day to keep it working. It’s definitely keeping people out of salesforce, but mostly just paying clients it seems. Just had to delete the app as I’m trying to send a quick agreement out on a Saturday, but it won’t let me access my account. Hopefully this works 🤷🏼‍♀️

annoying and inconveniencing. The whole authentication process is annoying and such an inconvenience. It never recognizes my location and I’m always having to approve logins. Also, I am not receiving notifications on my Apple Watch for some reason.

Randomly fails and silly does not work. Amazingly broken. Go to website to log in, then open authentication and then sometimes it works automatically bit other times nothing. “Help” screen shot online looks nothing like the Authenticator. No apparent way to make it work. Useless

Poor User Experience. Due to the number of times I have to use this app, I'd really like push notifications vs having to unlock my phone, open the app, and pull down to refresh to get the approval button.

Works great. Authenticator works great with Salesforce!! In todays world we can never have enough security and this application helps ensure that our data is secure.

Very easy to use. Love SalesForce’s approach to authentication with this app. I especially like the feature that finds the frequently logged in locations and approves automatically.

Beats other companies process. Just hop on your phone and click a button and you’re there. Easy peezy!

Broken Location Option. App functions to give me access. However, when I enable “Always approve from this location”, it doesn’t stay enabled. Thus, doesn’t work and I have to manually always approve from this location.

Works great. After I use it, I often find myself logged into Salesforce. Good stuff.

Logs you out. Either app or Salesforce has an issue because I have to log in multiple times a day. A lot of the times I’m logged out as I’m working in the system. Then I have to unlock my phone, go to the app, select the Einstein location tracker—again—and finish whatever it was that I was doing. This definitely diminishes productivity

Simple. It works, allows me to sign in no problem

Easy 123. Easy to use and even easier to contact customer service

Easy and efficient. The way the Salesforce Authenticator app is set up with Salesforce is easy & efficient. Much easier than waiting for codes. Saving me time & maximizing my productivity.

Trusted Location doesn’t work anymore. The trusted location service is not working. It doesn’t automatically recognize the location and authenticate. Please fix.

Worst App. Despite selecting to remember my location, I am constantly prompted to authenticate. When I open the app, the authentication box pops up 5+ times. I have to select yes each time before I can gain access. All while other boxes keep popping up to authenticate. I don’t want this on my phone. I shouldn’t be forced to use this app with your product.

Works great. Coming from someone that has been at all Microsoft shops using DYNAMICS crm this is also a good product. I’ve have no trouble navigating around and the add in are great

Awful, plain and simple. Invasive location requests, slow response when logging in. Useless when trying to log into Salesforce Mobile app on the same device. Several years of required use. It’s just as awful now as when I was first forced to use it.

Love it. Had to factory reset my phone due to a passcode reset that I apparently recorded down wrong. SO THANKFUL that I was able to log into Salesforce Authenticator and automatically access all my 2-F accounts. I was so worried I had really gotten myself into a pickle.

Works great. I haven’t had a problem with this app for 6 months- works just fine & keeps me safe/updated

Waste of time!. What in the world. This is really one of the worst experiences. First of requiring to download an app to access. I understand it can be an option, but requiring it. Then Salesforce times out. Do you how many times I have to use my phone to freaking authenticate, and then it dont work right away. This is useless. A waste of my time. 👎🏽👎🏽👎🏽👎🏽

Great App. Love the app! Easy to setup, simple to use, better than Microsoft Authenticator! Consistently able to use Apple Watch app to approve and has a Geo setting that’s very helpful.

Simple to use.. Easy-peasy. I think that’s the best thing I can say. I’m using the Authenticator for Salesforce and it was easy to setup and works like a charm !

Trusted location does not work. I work from home and the app always needs me to approve logins. What’s the point of automation for trusted devices when it asks me to approve every time? Decent app, but much left to be desired.

Great app. The only little issue is that the “remember this location” feature doesn’t work too often because the address pick up is very sensitive. If I move to another room in the office, it thinks I’m at a different address

Been using for awhile. Just a great app!. Does what it’s supposed to and does it effortlessly. Can get approval requests on Apple Watch and phone for quick approvals.

Would like to have more automation. When I open it, it quickly authenticates my login to SF. But each time I login to SF first and then the Authenticator, I notice that the toggle making my home address an approved location is untoggled. If I open the Authenticator first and then SF, I can login to SF more quickly. What I’d like to see is a one-time approval of my location, so I can continue to login directly, and only, to SF without having to open the Authenticator. Currently, that’s not possible.

add search and sort by feature. Hello This app is good but need 2 more option : - search - sort by feature

Quick asking me, Einstein.. Dear Einstein, Please stop asking if you’d like to save my location because you never remember to begin with. If you would remember my location and the simple fact that I log in from nearly the same spot in my home almost every single day, this review would be much different.

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Salesforce Authenticator 4.1.0 Tips, Tricks, Cheats and Rules

What do you think of the Salesforce Authenticator app? Can you share your complaints, experiences, or thoughts about the application with Salesforce.com and other users?

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Salesforce Authenticator 4.1.0 Apps Screenshots & Images

Salesforce Authenticator iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 4+ years and older
Current Version 4.1.0
Play Store com.salesforce.authenticator1
Compatibility iOS 11.0 or later

Salesforce Authenticator (Versiyon 4.1.0) Install & Download

The application Salesforce Authenticator was published in the category Business on 08 January 2014, Wednesday and was developed by Salesforce.com [Developer ID: 281826149]. This program file size is 131.74 MB. This app has been rated by 3,503 users and has a rating of 4.5 out of 5. Salesforce Authenticator - Business app posted on 08 March 2024, Friday current version is 4.1.0 and works well on iOS 11.0 and higher versions. Google Play ID: com.salesforce.authenticator1. Languages supported by the app:

CS DA NL EN FI FR DE EL HU ID IT JA KO NB PL PT RO RU ZH ES SV TH ZH TR UK VI Download & Install Now!
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Salesforce Authenticator App Customer Service, Editor Notes:

- We added clarifications about how the Salesforce Authenticator app uses your location data and protects your privacy. - We added a setting to log app activity, which we use to resolve issues faster. The activity logs are shared only when you send us feedback via the app. The logs don’t include any personal information. - We made some bug fixes and performance improvements.

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Find on this site the customer service details of Salesforce Authenticator. Besides contact details, the page also offers a brief overview of the digital toy company.

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