T-Mobile DIGITS App Reviews

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Horrible Update. The app was already not working very well to begin with and the update only made it worse. It doesn’t allow me to log in most of the time and nothing loads. I need this app for work and I am paying for this for no reason. PLEASE FIX!

Always Froze Cannot Log In. The app is pretty horrible. I wasn’t able to log in, it just trying to load but cannot actually login and load my messages. It’s always on and off. Good concept but they really need to fix all the issues.

App has a lot of issues with sending messages and messages disappearing. This app is a downgrade to what it use to be. I have so many issues with messages not being delivered and messages disappearing which is frustrating for me as I use this number for my small business.

Losing all my client over this app. Can’t receive any text even though I can send text It has been 3 days now and I am losing all my client that think I just don’t reply to them When I actually never receive their text Very disappointed and frustrated

This used to work… New update, ruined it. The new update made my phone lose the greeting, and I am unable to record a new one. I had to say everything faster in the greeting for the name only. Cannot login on my tablet as it keeps going back to the let’s get started page. Customer service is horrible for this as well This line is for my business and it makes me look like an idiot because of all the greeting problems. Please go back to the old app before your ruined it with the update.

Embarrassingly bad. What a joke. Like all the other reviewers said. It would be fine if it just didn’t work at all. That I could live with. Randomly missing calls, voicemails and texts. Won’t connect some calls. T-Mobile you should be ashamed!!!

Stop Updating!. Y’all have messed this app up something fierce. Messages do not work, voicemails are not received until hours/days later. Nothing loads. I can no longer use the digits app and my digits number for my business, FIX IT!

Love💯. One of me absolute favorite and most used apps. Now for Some reason for aboutthe last month or so it’s been doing a lot of glitching for like the first 20-30 seconds of opening the app (opens to the txt msg page) anyways it’s been doing a bunch of flashing and distorting while it appears the msgs update/load to the most recent ones. but now today it has started closing out on me, but I’ve downloaded just downloaded the latest update so 🤞🏼, that fixes it….

Now Not working Not block spam or anonymous or annoying caller. After updating stop working at all after take longer time waiting that app useless and misleading Don’t block unwanted caller as on iPhone option which Mack app useless as soon you use app all unwanted caller will come day and night T-Mobile want make you buy more service

This app is terrible. I was talked into using digits for a business line to keep costs down and have my business line connected to 1 phone. Initially it seemed to work, this was years ago, but I have spent more time this year talking to t-mobile on the phone about problems. No one fixes the problems and I’ve lost messages and clients reaching out. It’s absolutely maddening. Lately I will get a notification I have a message and when I go to look in the app there is no message

Latest update stinks. Please return to the previous version. I’ve used digits since 2020 and never had issues… Since the update, nothing but “trying to connect to digits” messages.

Revert To Old Software!. Please revert the app to how it was before the “new” update. Now the calls are always dropping, the texts don’t send or receive (you have to constantly refresh yourself) and text messages keep getting an error message when sending so you have to resend it and wait.

Absolute garbage. The fact that I’m even paying every month for this trash is beyond me. They literally just logged me out of my account out of nowhere, I can’t log back in and now all my stuff is gone.

Terrible, avoid getting this. This is got to be one of the worst apps I’ve used for a burner number. I can never send pictures receive pictures, I missed calls I missed text messages this app never notifies you it crashes, it’s not worth paying $10 a month of T-Mobile I’m canceling it.

Do not use!. Terrible product you have issue receiving messages calls only come through half the time. Don’t try to use it for verification definitely won’t except it. Try another route if possible

What happened to this app?!. Everything was working fine, all of the sudden in August my conversations were deleted, messages send out of order, there is an “undelivered” message for most messages sent, unable to use really. I am confusing everyone I have a written exchange with on here!! Ridiculous.

Terrible, dnt waste you money!. This app needs an extreme update. Like another review said it’s very spotty. You won’t receive notifications sometimes and when you do they’ll disappear. It’s very unreliable and needs an update!!!

Terrible. I do not recommend this service. Just a joke, t-mobile should be embarrassed. The app only works some of the times and crashes all the time. Unbelievable for a paid service. 0 stars.

Lost messages. I run my business from this phone. I've lost appointments because messages don't send and I don't receive messages in a timely manner. I switched over from another app that did the same thing, thinking this would be better because I also have T-Mobile. You guys need to get it together or you'll be losing this person as a customer too.

The app keeps getting worse.. After the last full update, where you changed the logo, This app never works properly; it fails all the time, and I have to delete it and install it multiple times. The old one worked 100 times better. I lost an important message due to deleting the app. This app deserves less than one star.

I know this is free, but….. I know that this app is free, but nevertheless it is one of the worst I have ever used. Messages either don’t send or show in the preview but not in the actual app. Often, they appear out of order. Photographs, you are trying to send, are severely limited in size. Photos, that others send you, have a ridiculously low resolution. Come on come on, T-Mobile get it together - either fix this app or pull it off the App Store completely!

Version 2.8.1 ruined this once perfect app.. Prior to this version mentioned above this app. worked flawless and was my way to weed out those people or business I particularly didn’t care for much. Then this update or version ruined the app. First when you open the app. You have to stare at some guy at a coffee shop staring at his phone to boot up. After a minute then the app either crashes or opens with none of the phones numbers and info that I had for years on the app. All gone and deleted after this awful update or version. Don’t waste your time. For this crap app.

Update deleted my messages. After the recent update, 97% of my texts and all of my call log were deleted. Customer service and tech support were no help. The app was already dropping calls anyway. This didn’t make it better. Horrible app!

Basic app! Better than nothing!. This app is definitely better than nothing, but it leaves a lot to desire. I’m just surprised how basic and poorly functional it is, considering how advanced technology is now a ways. The app appearance is basic, and it’s annoying that it does not allow the user to change the background to black. The bright white background hurts my eyes at night. When I get a message notification, the app takes a minute to actually show the message because it’s trying to connect to a signal. It doesn’t allow users to react to comments in a text thread. It doesn’t allow to set “do not disturb schedules” so I don’t use it for fear I’ll forget to turn it off. Nonetheless, I do appreciate being able to have a second phone line on my one phone.

Terrible new update!. What are you guys doing with new updates? Now the app gives new a notice “connecting to DIGITS” when I try to use it, and it never connects. Calls are only sparsely coming thru. Incoming text images take a good deal of time to download, and new contacts take more time to load and sync. I’ve loved this app since it was created, and support has been responsive in the past, but the app has recently become so glitchy I’m afraid I may have to toss it and find an alternative. So sad.

Doesn’t connect depending on how recipient is set up. Doesn’t connect depending on the recipient is set up. At first, it looks like someone on the other line has a bad phone line when you use your real phone without DIGITS. It works just fine. So you know that digits is the issue. disappointing app works hit and miss

Where did all the negetive reviews go. This app had thousands of bad reviews that are no longer here on the app. They must have rebranded it so that they could walk away from the bad reputation but unfortunately that doesn't fix the problem that this app never works. There are always bugs that need to be fixed. T-Mobile takes in millions from this app but doesnt fix the errors.

Not good. I thought this app was free to use? But I’ve been charged $15 since the day I had it. I see ads that it’s free for T-Mobile users. So I’m confused. When I first got it service was great. Lately it’s been horrible. Constantly signs me out. Some notifications never come through so I’ve lost some business because of that. Pictures take forever to down load. My sent text messages take forever to go through. Then when they do my clients are receiving multiple messages if the same thing. Calls are horrible. Can barely here my client on the other end Vic’s versa. Voice calls are extremely laggy. Can’t block any calls. The line revives many spam calls which is a waste of time. Not sure what updates there doing but there not working. There only making this app worse.

Not fast and reliable. App is extremely slow to send a text message and pictures and all that they need lot of work on this app

Didn’t think it was possible that it could get worse. Started out just fine, as a business owner new to the game I did not want to spend $1 million on a new phone, phone line, etc. TMobile digits line was touted as being an amazing product… Amazing like the garbage at the bottom of the garbage can on 120° day with a little water spread in? Absolutely, amazing like a rockstar that gets the job done and I don’t lose business because the line isn’t working? Not at all. then, waiting on hold, speaking with 52 million tech advisors altogether the same answer nothing

Don’t Count on It. I was looking for a dual SIM and a t mobile associate talked me into this app instead for my business line. WORST DECISION EVER. The app is unreliable, spotty, and never seems to work sending pics or vids. I get notifications half the time so I miss a lot of contacts. Additionally, I will see a notification sometimes that I received a message and when I open it, there are none. You also can’t route to addresses from a contact or copy paste. I have lost business using this and paid advertising with a phone number that’s useless. If you want to send cute messages to play pranks on your friends from an odd number it probably works for that but if you are tying to use it for actual work, don’t waste your time. ZERO stars

Terrible phone app. The buttons are tiny. Not responsive. The screen doesn’t dim when you hold the phone to your ear. The app apparently drops Bluetooth sometimes even though everything else is connected. For an app of such basic functionality with no real feature development this is really bad. Clearly no love for the product or its users in this app

Missing Messages. Some messages show in my notification preview, but when I open the app they are not in the thread. Buggy. I would love recommend this as a reliable texting channel

Not getting texts. After calling T-mobile and creating a ticket to get this fixed. I’m still not getting texts. I get text notifications, and if I click on the notification the text makes it into the text section within the app as it should , if the notification disappears before I have a chance to click on the notification the text never makes it into the app and it’s gone forever. So my temporary solution is to set my notifications to persistent so they don’t disappear, but the problem is, if someone else sends a text, the notification overwrites the previous notification and that previous text is gone forever. Way too many missed texts, I know you all have very smart engineers so please put them to work on this. This is happening on two different iPhones so it’s not device specific. Plus way more often then I would like, when I try to make a call it, It says connecting to digits not it never makes the call. I have to uninstall the app and reinstall it in order to make the call. This was a 5 star app to me at one time.

Horrible.. What is going on??. Use to be a fine app. But now, it’s just horrible. Notifications/messages don’t come through. Unable to send message. Not receiving phone calls. Just keeps saying “connecting”. Have to continuously uninstall and reinstall and half the time it still doesn’t work. This is ridiculous. I pay my money for this app and expect way better. There are so many things wrong with this! Please address and fix the issues!

Privacy concern. I liked to keep business and personal content separate. Shortly after using this app I'm getting an increase number of people calling my personal number without me providing my number.

Please fix. Update keeps kicking me off while typing. I used to love this app. Now not so much. Once updated this happened.

Not reliable or timely. The concept is great but the app has not worked correctly since I downloaded it a month ago. The alerts are set to ON but I don’t ever get notified of messages coming. Instead, when I go to open it and then close it, I’ll get a notification, reopen it and see the latest new messages with time stamps that they came in a while ago. I can’t sit here opening the app over and over waiting for messages to show up. I want to be alerted. Also, half the messages I send have to be resent after it gives me a failed to send error. I can’t believe I’m paying for this app. It barely works.

Absolutely USELESS. Text messages do not work. Call logs do not work. Cannot make calls from the app. Calls disconnect constantly. Notifications do not work. This app is complete garbage T-Mobile, you should be embarrassed!

Some new text messages won’t even show in this app at all.. Having compatibility issues with iOS 17. It was not good but at least still somewhat usable before iOS 17. After the update, only 1/3 of the incoming text message shows here. Refreshing or reopening the app doesn’t help a bit.

Still glitchy. On IOS when clicking on a name and going into the message thread it crashes, super frustrating

Not getting texts. I was hoping the update on 11/14 was going to fix this but it didn’t! I don’t get texts in the app, I get notifications of the texts, not they don’t show up in the app. The only way to get my texts in my digits app is to click on the notification, then they open up in the app, but if my temporary notification disappears I will never get a chance to see the text! Please fix this app, it used to actually work.

Where is dark mode and accessibility features??. Please add a dark mode. It’s nuts that you revamped the entire app without doing this this yet. You also need to add an accessibility feature to adjust font size across the entire app.

Update Broke App. Please revert or fix the latest update! Everything was working fine before but now messages won’t load without completely starting the app, messages won’t arrive in order, and when messages do work the majority of them just show an attachment that’s loading forever instead of the message.

Save yourself a headache. Engineers will have to get back to me... I need this to work, I use it as a business number. I chose this as an additional line on my phone. No one can get a hold on me now until I can get access to my account. Unbelievable!! When it works, service is spotty service and I get notifications about messages, then when I check, the message is gone.

What is happening!?. I own a grooming business and needed a business number. This app was working out great! But lately especially today, I can’t call my clients, I can’t send or receive messages. I don’t know what’s going on but this issue needs to be fixed asap. This app has been crashing for the last month.

Latest Update Crashes continuously. Also, spell chk don’t work. If it stayed up long enough, prolly find more bugs….fix this thing! sheesh!

Good App!. Great to have access to many phone numbers at once!

USELESS. If a contact from your iOS address book has only a company name, this stupid app only shows the contact as “No name”. Then it shows the company name as “organization” underneath. Meaning that you can’t even find the correct number to call coz you have tons of “No name” contacts to choose from.

Horrible. Get notifications of missed calls and voicemails. Once the app is open none are found. Text messages aren’t sending. Shows “DIGITS loading” on the top…. Do better!

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Not stable app. Good try from the developers but this app crashes every second. Waste of time. Thru should fix the bug

App crashes constantly. The app crashes constantly and sometimes cannot hear callers or the opposite way as well. Please fix it.

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So much potential. If they’d only fix this app, it would be so helpful. The app never loads my text messages properly. I barely get calls coming through.

Still glitchy. On IOS when clicking on a name and going into the message thread it crashes, super frustrating

This used to work… New update, ruined it. The new update made my phone lose the greeting, and I am unable to record a new one. I had to say everything faster in the greeting for the name only. Cannot login on my tablet as it keeps going back to the let’s get started page. Customer service is horrible for this as well This line is for my business and it makes me look like an idiot because of all the greeting problems. Please go back to the old app before your ruined it with the update.

Horrible Update. The app was already not working very well to begin with and the update only made it worse. It doesn’t allow me to log in most of the time and nothing loads. I need this app for work and I am paying for this for no reason. PLEASE FIX!

Utter Garbage. iPhone 14Pro Max iOS 16.6 this app only crashes and NEVER activates the lines. Such a waste of time and much frustration.

Not fast and reliable. App is extremely slow to send a text message and pictures and all that they need lot of work on this app

Can’t log in at all. Been using the app for years and it’s always been glitchy, but recently I can’t sign in at all. It just loops me to the lets get started page. Waste of money at this point.

Worst service if you need this for a business DON’T. I spent hours and hours with top tech people for this app and still I will get a bubble notification that I have a call or text and when I open the app there is nothing. Going to switch to GoDaddy SmartLine

Latest update stinks. Please return to the previous version. I’ve used digits since 2020 and never had issues… Since the update, nothing but “trying to connect to digits” messages.

Is not working. Stuck on update page for days.

Broken after most recent update. Can not activate do-not-disturb for selected line after most recent update

Ugh. Digits crashes, doesn’t send text, sometimes I miss texts, this is poorly created

Hate the update!. After the update I cannot even log into the app on my phone. T-mobile please fix!

Latest Update Crashes continuously. Also, spell chk don’t work. If it stayed up long enough, prolly find more bugs….fix this thing! sheesh!

Can’t log in. I have this since it first came out now this last couple of can’t even log in!!! I log in press accept and boom back to login and nothing changes I hope this gets fix fast or I’m switching !!!!

Privacy concern. I liked to keep business and personal content separate. Shortly after using this app I'm getting an increase number of people calling my personal number without me providing my number.

Why am I paying. I can’t get the app to download Can’t hear voicemails or anything I’m basically being forced to get another phone because your app isn’t working

Doesn’t work.. This thing doesn’t work. Keeps hanging. Doesn’t fetch numbers. Surprised T-Mobile runs such a terrible service.

Absolute garbage. The fact that I’m even paying every month for this trash is beyond me. They literally just logged me out of my account out of nowhere, I can’t log back in and now all my stuff is gone.

Absolute worst design concept. With the first time, DIGITS had came out. It has been nothing but a wreck DIGITS has potential, but not quite any at all and this far down with the app being alive it's just not going to do it for me. Everyone saying it's logging them out that's true text messages or picture messages take forever to send sometimes or receive even the lagging in even trying to send a message a photo message or video message is absolutely horrifying I use DIGITS I block certain numbers for reasons but I still want to know when these people are trying to get a hold of me or text me and it lets me know but now some updates recently in 2023 which is 2024 now it won't let me login my own number on my own phone in my own anymore. Things with this app are not right and I think DIGITS itself needs to say goodbye I am 1000% satisfied with paying $13 a month for a paid line, then having T-Mobile DIGITS for free, it's very aggravating to keep being signed out not being able to send a photo while it just circles like it's going to send but then it won't if it sends the person gets five or six of the same text message if this were a Voip it would be the worst that's why I am paying almost $15 a month for a so-called DIGITS is actually worth paying the $15 a month over having free DIGITS by T-Mobile. I'd rather pay the money and get what I pay for and even have my name not attached to the number when I call people and when T-Mobile says keep your personal number personal when you're just adding a DIGITS line to your account, your name or the account owners name still appears after the phone number on a caller ID so it's not a personal number because your name is still getting out there don't be fooled when you get asked or talked into getting a DIGITS line even if it's free, you're not going to want to take care of the same problems over and over again you're better off reading these reviews than just taking the free digit line it's useless that's why digits has been around for years without any positive updates to the app but just keeps going downhill as digits keeps going live. T-mobile has had ample time and opportunity to fix the app and make it work correctly and have satisfied customers but rather they sit there and let the app just burn down. It needs to be retired and shut down. That's less of a headache for people that are looking forward to something that is free that would be very great for the person but in reality it's horror.

Do Not Use. This app is always lagging, and shows your full name when calling people so you never will have privacy

No Good I don’t get my text messages and calls. I don’t get any of my text messages never I get it like week late

A $Billion Dollar Company can’t make an app?. Crash & Freeze! And we’re suppose to count on this lifeline? Just Horrible.

Unusable. The T-Mobile Digits app is worthless in my opinion. I can’t believe they charge you monthly for the pleasure of having it. You can never make a call and have someone hear you properly. Most of the time the call doesn’t connect anyway.

Pictures and messages are not going thru.. Very frustrating

Horrible. Digits is not reliable at all, messages rarely ever send. Calls continuously drop and updates only seem to get worse

Can’t do three way. This app starting to act up. I remember when I was able to do three way but now can’t. Every time I make a three way call it kicks me off.

Notification badge won't update. After listening to my Vm, badge still shows up as not viewed yet so the count doesn't update

No support. T mobile stopped supporting this app although they advertise this service. Just an endless loop trying to sign in

Login is broken. iOS 17.3. Can’t log in. Typing in password hangs the app on the 20th character. Autofill doesn’t work. Pasting password doesn’t work. Do better. Test. Then release. Want us to use secure passwords? Support them.

Stop Updating!. Y’all have messed this app up something fierce. Messages do not work, voicemails are not received until hours/days later. Nothing loads. I can no longer use the digits app and my digits number for my business, FIX IT!

Not working. Please fix the last update

Update 2.80 & 2.81 Latency. Please release the prior version 2.79. The recent updates does not allow users to send or receive messages, phone calls or voicemails.

Terrible, dnt waste you money!. This app needs an extreme update. Like another review said it’s very spotty. You won’t receive notifications sometimes and when you do they’ll disappear. It’s very unreliable and needs an update!!!

Doesn’t work. Can’t get calls or text messages. What happened with the app? How is this app even approved to be used?

Absolutely USELESS. Text messages do not work. Call logs do not work. Cannot make calls from the app. Calls disconnect constantly. Notifications do not work. This app is complete garbage T-Mobile, you should be embarrassed!

Horrible. Get notifications of missed calls and voicemails. Once the app is open none are found. Text messages aren’t sending. Shows “DIGITS loading” on the top…. Do better!

Can’t make calls. App never works properly

Seriously needs work. App will not stay logged in. Then when I try to login, app will not let me enter the ID#. There is no obvious way to get to do that.

Horrible- Do better T-Mobile. Do You Even Look at these Reviews T-Mobile? Many are completely Unsatisfied with Digits, including me.

Terrible. I do not recommend this service. Just a joke, t-mobile should be embarrassed. The app only works some of the times and crashes all the time. Unbelievable for a paid service. 0 stars.

Horrid app & not working. Not even worth keeping I believe until it’s fixed! T-Mobile, please start again from the ground up on this one!

Not getting texts. I was hoping the update on 11/14 was going to fix this but it didn’t! I don’t get texts in the app, I get notifications of the texts, not they don’t show up in the app. The only way to get my texts in my digits app is to click on the notification, then they open up in the app, but if my temporary notification disappears I will never get a chance to see the text! Please fix this app, it used to actually work.

Horrible app. The only good thing is that it’s free. I only get one side of messages what’s the point on that!

Do not use!. Terrible product you have issue receiving messages calls only come through half the time. Don’t try to use it for verification definitely won’t except it. Try another route if possible

Can’t block spam. You aren’t even able to block a number from harassing you then they tell you their spam block helps?! Junk product

Help. Does anybody have any idea how to get the phone to work like it did before the app was ever even downloaded?

Crashes with almost every use, messages rarely sync with other devices. Bad app

Please fix. Update keeps kicking me off while typing. I used to love this app. Now not so much. Once updated this happened.

Embarrassingly bad. What a joke. Like all the other reviewers said. It would be fine if it just didn’t work at all. That I could live with. Randomly missing calls, voicemails and texts. Won’t connect some calls. T-Mobile you should be ashamed!!!