City Sports App Reviews

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Doesn’t have all locations listed. For over a year now, the app doesn’t have HIIT sign ups or schedules available. We've reached out multiple times for this to be addressed but to no avail. Garbage app.

App is getting better!. It’s been pretty spotty here and there but this month, the app has been the most consistent for me. Looking good!

Worse app ever.. Even writing this review is a waste of time.

Unable to log in (annoying). I downloaded the app yesterday and created an account through the mobile version. When trying to login it gives me an error message each time "login failed, unable to retrieve profile". I'm connected to wifi and reset my password 10x. I try on my boyfriends phone (Samsung) and I am able to login just fine. Why is it not working for Apple???!!! 😑

They won’t stop charging me!!!. I’ve tried to cancel my membership since November 2018....it’s now July 2019. No way to cancel or delete credit card from account through app. In person promises were made and never kept. This is why I hate joining gyms...every one of them is a scam.

The app check in feature no longer works. Are used to be able to check in from the parking lot using the app but now the check-in box doesn’t show up anymore. I also checked with the front desk and it doesn’t show me checking in.

Billing information. Cannot update billing information 👎

Wow: first time I’ve seen an ap go backwards!. No stars if that works! No idea what these people were thinking! Why develop and release a new version of an ap that is a quantum leap backwards. Almost impossible w this version to get basic info, umm, gym hours?!? Doh!

Please update the app. You can’t update your billing information: you must call/ walk in and provide your personal information to someone at the front desk.

Check-in history. The check-in history is not accurate at all. I told the receptionists and hoped to get the issue solved. But the issue still exists.

App loops endlessly. When trying to update my credit card on the app. It loads forever 💩 app

Lots of bug issues. Incident: -City Sports apps doesn’t communicate with online/internal network -Login credentials continuously gets rejected despite entering correct account info -Prompts to reset credentials will force log out a user from their app

Can not even login. This is the first time I wrote an review for an APP, this company seems to have no customer support and IT , I have reset my ID and PW 20+ times as they instructed , but still , can not login . Every time I have reset the PW , it shows reset successfully . But I can never login . Trash for sure .

Bad interface for mobile. When I tried to creat an account, I got stuck at 2nd step. It asks “enter the first 5 digit of account …”. It can’t display the entire sentence. How can I know what 5 digit numbers I should enter? And of course I was locked out after 3 tried. The app is not designed for mobile use.

Impossible to login. The user account and password reset flow is completely broken. The site and app allow resetting credentials, and the new credentials then fail to work for login. You can see others mentioning this in the app review as well. Email support request was ignored, no one at gym offered help.

Needs better features. Really needs to have the ability to notify members when a class they have added to their favorites has been canceled. The old way of leaving a note on the front desk to inform people about the class is sooooo 1990's! Lol Seriously though if you're on a have an app built then do it right so you don't have to spend more $$ to add features that seem pretty obvious.

Poor app. Needs to show the number of visits for each month!

Bad Support for login issue. It’s been two months without any one who knows how to have this fixed by their software vendor. As of today, Jan 13, I tried to use the app and my login worked. Someone must have worked on the issue that I reported but no communication back to me that it was resolved. I am changing my rating to 2 stars at this time. If the app continues to work fine over time, I will increase the rating higher even though the support and communication was slow and still needs to improve.

Checking in error. Won’t let me switch phones for checking in. Says see someone at the front desk but they’re clueless too. Got a new phone and it won’t let me use the apps contactless check in

Room for improvement. + easy to cancel appts + make reservations - my pet peeve is when I check in I have to inform the front desk I have a personal training session, if you don't then you have to go back to front desk and recheck in very annoying when you're in a crunch for time. This should register automatically. Inconvenient for both clients and staff. - Ability to send message to trainer directly instead of calling front desk. Sometimes messages are not given in timely manor. - would be nice to have towel request at all facilities 😬 Wish I didn't have to keep wet towels in my car all day especially in the summer.

Update app. App takes long time for card to load

In desperate need for Apple wallet support. The app has a terrible interface, one thing it could do to greatly improve useability would be to have the possibility to offer export of member card to Apple wallet.

Terrible. Well, this is my first review EVER on an app. But could not let this one slide. Nowadays, I expect an app to work like the user wants it. I only use it to sign into the club when I go. On the website are training videos - why is that function not in the app? The app really has the bare minimum! When I schedule a training session, I expect that I can add the appointment to my IOS calendar. But that is not possible. CitySports! Work on this!

Will not recognize user name or password. Can’t use the app if it doesn’t let me in! I’ve reset password 3x after creating account and still have not been able to access y account.

“My guest” feature not working. Clicking on “my guest” leads to phishing website. Accounts will be compromised.

Mr Workouts.. Always nice and clean in the work out area. Rest room also clean. Janitors always on top of their job.

A membership card pop up.. I have continuously set my app so that when I arrive at the gym it pops up on my screen. Unfortunately it works sometimes and sometimes it doesn’t. Anyone else have this problem

No Wifi, No Login. If you don't have a wifi connection, it won't allow you to login, which makes their feature to use your mobile device as your key tag completely useless. Definitely needs to be updated

Decent gym app. I’m guessing that there’s been improvements after reading other complaints about the City Sports app. I’m able to see gym hours, my membership info, club locations, manager names, etc. I find signing in with my phone convenient too.

Membership. The only thing this app is useful for is putting your ID card on your phone/watch. But every phone update it will stop working, and you can’t fix it without deleting it and reinstalling and re-logging in.

“Share details” is screwed up. Need to fix the “share details” on the racquetball reservations - it does not work anymore.

Good but more social features needed. App is basic and does the bare minimum but given the overall number of local members, adding more helpful and interactive features to help members leave messages for spotting partners, racket ball or b-ball players or engage socially in and out of the gym could go a far way in making it more usable.

Worst. I am not sure how this app passed the article App Store review with that amount of bugs!!!!

Needs work. I can’t even access the options that they offer regarding my account. The only thing it works for is checking in at the gym and getting alerts from the kids Klub. Updating info won’t even open it just keeps “thinking”.

Schedule Personal training stop working. Always get “server has encountered a problem” from the app, cannot even check my booked sessions.

Show the number of visits per month. Needs show how many times I went to the gym

Where’s the Money Going?. For $60 a month per member I would hope they could pay a developer to make something better than I could in my free time but I guess not. The app is only slightly crappier than the locations.

GARBAGE APP. cant even login or recover using the app... garbage...

It does it’s basic job.. Where it could use some updating to its layout and formats. It could benefit club hours were added to each gym.

Membership Card. Can’t even have both the Membership Card on the Mobile App and the Card itself at the same time. It’s one or the other. Waste of time.

Crashing & calendar issues. This app is ok and works most of the time. Love that I can scan into the club with just my phone. The app crashes very often, but that's not the most annoying thing. Try adding a class to your calendar and it sometimes doesn't work. Reason? Conflict in your calendar. Hmm, why don't you leave my schedule up to me? I don't need a personal secretary - just put the darn class on my calendar (like your app promises) when I try to add it. Thanks.

hours of operation of selected club. the club sport app should at least have hours of operation for your selected club. Why do i have to open la sport to put a favorite club into club sport app? Why is there no personal fitness tracking other than the check in calendar. And the personal tracking calendar should be on the opening page, so i dont have to go through a billing section to get there. There should be a more fitness diary section that a person could track their performance in. Even better, something like a barcode on each machine that can be scanned to show what machine you worked each day. So much can be done with this app to make it more relevant.

Can’t log in. The app doesn’t allow you to log in at all. The website is just the same. Fix this problem

Can’t open membership card. Can’t even open my membership card to check in but the app says that this update nullifies the plastic membership card so now there’s no way to check into my gym...

Useless. The only good thing you’d use this app for is to check in, it barely does that. App is too glitchy, so much room for improvement doubt I’ll see it anytime soon. Other gym apps are more useful that they could copy. (Ex: planet fitness with being able to see how busy the gym is currently)

Stop with the notifications. Do I really need to see a notification every time I go to the gym to “Rate how we did”? Very annoying

Wallet support/Receipts unavailable. Hey guys. Could you please add QR pass to check in to the Wallet app. Also there is no way to access receipts from the “Receipts” tab. It’s just empty. Thank you!

Terribly Developed and Substandard Design. App takes an unreal amount of time to load upon opening, and once finally loaded you are presented with a UX that makes you wish you didn't bother opening the app to begin with.

Minimal functionality.. It’s helpful to check in at the gym get schedules and reserve courts. That’s all folks.

Easily the worst and most useless app you are forced to use. Read above. The most basic and vital information is hidden, try finding gym hours- I challenge you! Useless information is easiest to access. Instead of simple lists, you get a map inconveniently zoomed out.

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Shoddy. Feels like the app was put together by amateurs. A little crashy. Biggest minus: No Passbook support. I don't actually want to go into your app, ever. Put a pass in my Passbook that will pop up on my lock screen for me to scan & get into the gym. Having to open the app & find my membership ID is a tedious & useless interaction.

Poor App Execution For Daily Use. This app heavily relies on internet so if you are in without great cellular reception or good wifi this app is useless. They should have made most of the app offline accessible with online component that updates when there is internet. Which brings to the next point. The changing qr code to checkin requires internet. So if you trying to checkin and their wifi and or your cellular network not working…. You'll be wasting time waiting at the front desk trying to get it to pop up. I just want to go in and then out…not wasting time on small talks and looking like an idiot waiting for your code to pop up. Please put an offline component to this app

I like this app.. I reserve racquetball courts and sign my friends up for two weeks of club fitness privileges. If they like they can sign on. Thanks City Sports :)

Please fix contactless checkin!. In previous versions, pulling up your digital membership card for scanning was fairly simple and quick. And honestly was the single most important thing about the app. Now with the “contactless checkin,” it takes forever to load your QR code, or it just never loads when you’re actually at the gym and ready to scan in. Please fix

Login issues. Update logged out all users. Unfortunately after three years I had lost username and password having never had to use them. Alternative login required scanning id card which I never received. Staff have been friendly enough to manually look me up each and every time I come in

bad. when i click on membership id, it turns my screen brightness to 100 than the app crashes... please fix!

Crashing. This app would be ideal for those that go to the gym and could easily check in. If it only allowed me to log in and wouldn't crash! Hope it gets fixed soon!

Doesn't work. I've uninstalled the app twice and reset my information several times and it always says the log in has failed. My city sports account is active but I can't seem to get the app to work!

Definitely need a wallet card on iphone. The app is good. I mean it does the job. What would be great is if guys can add the feature of being able to export the Membership card into the wallet app on iphone for offline use.

GeoLocate. App is not too bad. Provides basic functionality that's needed. Recommend adding geo locate so the membership card automatically pops up on home screen when you get close to the gym.

Needs Apple Wallet Integration. I basically only use the app to scan my membership card. You should be able to put that into Apple Wallet, but you can't. Also, my recurring billing statements don't show up in my receipts. Until these things happen, it's a 2-star app at best.

Constant Crashing. A high majority of the pre-sale agreements crash and say Log In error when setting up the App on their smartphone. Please fix ASAP.

Bad. Doesn't load when trying to login. App constantly is slow..

Good Enough. QR Code works great for access. Reservation feature doesn't work.

App crashes, can't report bugs. App crashes when I try to load class schedules (my purpose for having the app), and I can't even report the bug within the app.

poorly made app. can not even log in. must have been developed by impotent rookie developers.

Cannot log-in. I have tried logging in multiple times and the app continues to tell me I have an incorrect log-in username or password. My log-in works fine on the website on my computer.

Molesto. Hacen cambios y no te avisan eso me resulta muy molesto

Buggy. History of check-ins are inaccurate. For example, Went to gym today and checked in, but it doesn't show on my check-in history. About the 4th time this has happened. Other than that ok.

Login is slow. Might need a better web server

app is fine. the app works fine i would just suggest adding a crowd meter so that people can have an idea of how many people are at the gym before they go to workout. good for shy people and those who want to be covid conscious

Can't sign in. Can't even sign in on the app

Latest update doesn't work!. First version didn't work on cellular networks. That problem was fixed in version two. Version three was supposed to add new features, but now my club ID doesn't work. Please fix and test these updates before releasing!!!

Favorites. Still can't add a club to favorites

Can't login. The login screen throws an error and I can't even get in.

Didn't work for me. I have had absolutely no luck logging into the app. My login will not work for some reason. I've reached out to customer service and my home gym and I have been unsuccessful in getting help. Overall.... Disappointing 😟

Broken. The app is broken. Please fix. It crashes while opening

Add A Widget. Seriously the best thing you could add to this app. Add a widget with my membership bar code so that way I don’t have to unlock my phone, open the app, and click on membership card. It would be so much better to just turn on the phone, swipe left, and have my membership card right there

Hangs up. Doesn't allow to book classes nor shows the correct status of the class, this needs to be fixed ASAP. Rest all is fine.