Shell Recharge App Reviews

We transfer money over €4 billion every month. We enable individual and business accounts to save 4 million Euros on bank transfer fees. Want to send free money abroad or transfer money abroad for free? Free international money transfer!

Great Experience!. I always wonder why people have negative reviews to where you’ll see like 1-2 stars, then those people who give 5 stars. Don’t know the answer. I’ve had a great experience with the app and the charging. No issues this far. Super inexpensive in my area. I also live in SoCal so that could be why it appears seamless. No issues with logging in, charging, or disconnecting.

Great updates and functionality. Love the function of being able to turn your phone’s flashlight on right from the app so you can easily read or scan the station information!

Straight garbage. Even if you do manage to find a charging station that isn’t stuck in busy or faulted status half the time the app just gives you a random error - if you call customer care usually they can’t even remotely start the charging station and they put in a ticket that usually takes 3-4 weeks to be addressed - straight garbage

Great when it works, but too frequently inaccurate. When chargers on the map reflect their actual statuses the app is great and makes charging easy and convenient. It is my go-to for public charging. If there is a charger by another company but it’s available through Shell, I opt to use it through Shell. Sometimes though, the app will decline remote starts or show a charger is offline or busy when it is actually functional and/or available. Sometimes it fixes in seconds by closing and reopening the app, but sometimes I’ve had to log out and log back in to be able to start a charge at all. Most of the time it works, but the former has happened frequently enough that it has somewhat impacted my life experience using it. Also, the $60 credit card hold is excessive. You’ll never use that much at a charger without blowing up your battery. Mine charges 0-100 for about twelve bucks typically.

App always have network issues. The app always have network issues. Most of the time it doesn’t show accurate status of the charging stations. There are times it would show a station free on the map even though I’ve been using the station. Not much useful function in the app. Wish they could incorporate how many minutes the station will be free till the next user have to wait for the next station. Especially here in Hawaii there’s only a handful of EV stations.

Pretty good but logs me out every couple of days. The app works well except for the fact that couple of days it logs me out. Minor issue but annoying to have to login every so often, especially considering the app doesn’t have FaceID.

DO NOT GET THIS APP!. Horrible! Rate this a -5 if possible. This app has NEVER worked for charging here in Hawaii. When I call the number on the station they are no help whatsoever; they have to connect you with tech support who is never available but they “will call you back as soon as possible”. Guess what?? Never got a call back after at least 8-10 calls to them. Never. Unfortunately they are the only level 3 listed BUT are also listed as “Hawaiian Electric Company”. I am going to call Hawaiian Electric Company tomorrow and inform them of these issues. Hopefully they can get a contract with someone else. DO NOT get this app!! They do not care

Garbage app, garbage service. I am a Shell employee- yes the company that owns and operates Shell Recharge - and yet again I find myself today unable to use any of the chargers in our Shell office garages of my Houston office. Cryptic error messages, system seems to be down in general - refusal of service. No way to report problems. This is so very bad as it happens way too often. Worst app and service amongst ALL apps and services I am using in my daily life.

Uninstall this app.. Do not install this app. We went to a charger once and used this app to pay. It said the payment failed. It should have cost about 25 cents. Instead, the app won’t let me do anything, it just keeps bringing up the charging session that failed over and over and over. Checking my card this morning, it charged me $60 to charge. For 1.7kWh.

Simply put - it doesn’t work.. I can count on one hand how many successful charges I’ve had using this app, and even that came with the struggle of having to uninstall and reinstall it. I’ve contacted customer service in every way possible, submitted feedback/reported issues through the app, signed out and in, etc. and it still never works consistently. Currently waiting on my balance refund so I can delete my account and the app for good.

Terrible service, app okay. Despite network, app and stations promising and claiming 24 hr support, this is completely false. Instead you only have CS reps who can’t do anything more than remotely restarting stations, and giving absurd terrible advice like calling tow trucks via electric car roadside assistance! Electric car got held hostage by a bad faulty station that did not release current to allow the lock to disengage; since it was just after business hours on a Friday, repeated calls were useless since they could not get an actual technician to respond and they talked about waiting until Monday! Only after telling them that the broken trickle charge could trigger a battery explosion if left for that many days did finally someone get dispatched— though they didn’t even know nor had contact with the person since they claimed it was only going to be fixed hours later at the end of day but traveling back to my abandoned car showed someone did reset and manually shut down the power sometime earlier after I reached out to Seattle City Light directly (which Greenlots refused to provide). Complained to Seattle City Light about this experience and Greenlots lies already.

She’ll Recharge is no Greenlots. Ever since Shell purchased Greenlots they have taken the charging experience to new lows. Their apps is always have network issues, the chargers are down exponentially more. Hate to say this but we need a government non-profit entity to operate these charging stations. Shell is just after the money and will be a horrible steward of such a vital infra structure such as the electric charging stations. They want electric to fail so they can continue with the old system. Wish the government would take over the charging system in the future, these companies in the fossil fuel realm will not change.

Renting car from Europcar, app doesn’t work in Europe. Shell Recharge is supposed to be the official charging partner of Europcar, but the app doesn’t work in Europe. No charge points are displayed on the map. I downloaded the app via the link from the Europcar site, but it doesn’t work. Doesn’t make sense… Maybe Shell created different versions of the app for different countries. If that’s the case, then that makes no sense. Doesn’t shell know that the dominant use case for renting cars is travel? And for EV rentals to work for customers, they need to support the travel use case? Lots of mistakes happening here.

Need smarter app. Okay we need the app to recognize that there is money in the app account without toggling to use that money on the app and not take money out of bank and cause a $60 hold. All the other apps have this ability. Look how EA handles funds on hold for a charge. No toggling to use funds in app account.

Unable to Start a Session Using App. The App seems to function correctly on my phone, however every time I have wanted to start a charging session it has failed to start and I had to swipe a credit card to begin. This leads to no data being saved in the app as to how much energy was delivered or what the cost was per kWh. Very frustrating to use this app to remotely start the unit and keep track of usage.

What other option do you have?. I’ve had to call shell directly as many times if not more than this app actually did its job. At least half those times, it didn’t work anyway. The charging stations are poorly maintained and it’ll eat your money for no reason. It makes you wonder how a multi-billion dollar company can enter a new phase of an industry in which they’ve had decades of experience, full of nothing but some of the smartest people making it, then managing to flunk it up so wonderfully. There are no excuses for such a ubiquitous app to be so bad. But if you have an electric car, what other options are there? None.

My advice is: don’t trust them.. Their service is lousy. Stations are listed as in operation, but when you get there, it turns out there’s a problem. Customer service is useless - they’ve sent me to stations that are NOT open to the public more than once. This company is not trustworthy.

App filter broken. I have adjusted the map filters to only show CCS charging stations. However, the map doesn’t filter out anything (a spinning wheel shows up in the top right but nothing happens) and still shows all of the L2 stations which isn’t helpful when I’m on a road trip. The filter toggles also reset every time I close and open the app which isn’t ideal.

Basic functions is there. All others not very good. When you put it on a charger and activate - fast and works well. The monitoring of how much charge you got lags and it’s a 50-50 when it actually does work. This could be 5 stars if it fixes the small issues. Maybe line 3-5 more updates to perfect this. Let’s work them fingers and fix them bugs guys. Yall could do it! Update: I used to use the app to connect 3 times a week for the past 2 months, no issues. The day after I write this review the remote start charging stopped working. I’m sorry. Please make the app work again! 5 stars!

The stations are often broken, the Reps are, too. We have a few fast chargers in town. Three. They’re broken, at a minimum, 60% of the time. That’s charitable. More realistically they’re broken 70%, or maybe even 80% of the time. Sometimes they’re all broken at once, like they are, today. Sometimes calling in leads to a Representative who is capable. That’s a very good day when that happens! The few capable representatives that slipped through a hiring process one imagines meant to screen them out are able to restart the stations. Sometimes restarting works, most of the time, >50% of the time, restarting doesn’t work, yet sometimes it does! It’s a very great day when it works. Today was a typical day, though. The Representative didn’t understand anything, couldn’t comprehend numbers, didn’t know how many digits were in the station IDs, kept asking to try and transfer to someone else who could help, and placing the call on hold. After forty minutes the Representative asked if it wouldn’t be a bother to hang up, wait 20 more minutes, to call back in, as then maybe someone else could try and assist. This is run by Shell. Shell has an interest to make this experience as awful as possible. One wonders if they have tried hard to do so, or not at all. Either way, with effort, or without, the leadership of Shell, or whichever underpaid peons they assigned this task to have succeeded in releasing a service as awful as the petrochemicals they so callously pollute this planet with

$60 hold after loading $10 prepaid, $2 charge. I downloaded and used this while on a „ road trip. USE ANY OTHER CHARGING COMPANY IF POSSIBLE. We use 3-4 of the common charging companies when traveling longer distances, and all apps have been pain-free after setup. You will have to pre-pay a minimum $10. They will also put a $60 hold on your credit card. Then they will have a charger that is slower than competitors so you give up after $2 worth of charging. Just go to any other charger, I would have driven further off the highway to not bother with this app if I knew it was such a mess.

Unbearable. Standing outdoors trying to charge a car and creating an account here is so hard. It takes hours, fill out the full billing address, name, answer useless questions, enter a credit card by hand digit by digit… the time it takes to get setup makes it not worth to charge a car. A tesla supercharger would have charged a tesla in the time it takes to sign up in this app.

Shamefully bad, Shell. For as large of a company as Shell is, this should be a much better app. Get the RFID card if possible, it solves a lot of the app and charger screen issues. Chargers and app availability rarely sync, chargers are regularly out of order, customer service offers minimal on-site assistance, app notifications for charging don’t always push, and ultimately if this charger wasn’t closest to home (when it’s actually working) I wouldn’t use it and currently make every effort to charge elsewhere when I can.

Decent App. I use it at one charge station only so far. Works OK 50% of the time. It’s hit and miss if you have to enter your credentials. If it’s baking or raining it is very frystrating. I would like to see face recognition. I’ve also experienced that you get the confirmation that charging has started, but when you get to the vehicle, it hadn’t been charged.

Shell working with the Hawaiian government to provide electric cars, no conflict of interest here.. I regret to share my disappointing experience with the Shell Recharge app, particularly in the context of Shell Gas Company’s collaboration with the Hawaiian government to provide charging infrastructure for electric cars. Firstly, the charging stations associated with the app have proven to be consistently unreliable. On numerous occasions throughout the week, I have encountered instances where the chargers were either down or malfunctioning, leading to frustrating delays and inconveniences. This unreliability undermines the very essence of a service designed to support electric vehicle users. Furthermore, the concern arises when considering the collaboration between Shell Gas Company and the Hawaiian government. While the intention to support electric vehicles is commendable, the apparent conflict of interest raises questions about the neutrality and fairness of the service. It seems counterintuitive for a gas company to be involved in promoting electric vehicle charging, potentially impacting the credibility and transparency of the entire initiative. The Shell Recharge app, unfortunately, has failed to live up to expectations, and the broader implications of a gas company’s involvement in promoting electric vehicle charging are unsettling. I hope these issues can be addressed promptly to ensure a more reliable and impartial service for electric vehicle users in Hawaii.

Worst charging app. Do your research. If it takes Shell Recharge find another station. Went to a charging station with 4 chargers. While there attempting unsuccessfully for 1/2 hour to start a charge 4 other people came and went. None of the stations would take Apple Pay or a physical card so a fellow EVer said he could only get it to work with this, the Shell Charge App. It took multiple tries and failures but until someone downloaded the App anew we couldn’t charge. A frustrating experience. Unfortunately if you are using PlugShare the only way you can see if it requires Shell Charge is by scrolling to payment and reading the details of who is collecting . I hope never to have to use app again and my companion is completely turned off about getting an EV.

Rarely Works!. This app has worked only ONCE in 8 charges. I have to call customer service each time to get the charge started. And now it won’t even allow me to add funds to my account with a perfectly good credit card, which I’ve used on this app previously. It gets better- the help line for this issue is open M-F 9-5 ONLY. This app is worse than useless- it sets you up to be stranded without a charge.

Do not install these at your school or institution. This company should not be in the EV business. Their chargers and this app do not work most if the time.I had my car plugged in for 3 1/2 hours today and actually lost 2 miles. It did not charge. It shut off after two minutes with no explanation or alert. I really really hate them. There’s no way to contact them if you have a problem. If shell/ greenlots wants to install chargers at your school, please reject them and go with a better company whose equipment actually works like ChargePoint or Sima. If you ever have a problem at a ChargePoint station you call them and a human actually answers the phone and helps you. With shell there is no way to contact them and if you send them an email it’s just going to trash. No one will ever reply you. I don’t think there is an actual human working in this company anywhere.

Unreliable service. The CCS charger in Elk Grove did not work even after multiple attempts even though it showed on the app as available. As we were traveling at the time, this caused us to be stranded and added a couple hours to our journey home as we had to look for another charger which was inconvenient for us as there were none nearby. Would give 0/5 stars if possible, would stay away at all costs!!

Build a better app. This is the worst app I’ve ever used. Can’t remember my subscriptions so it charges me, won’t remember card info so I have to fill it out all the time, can’t remember my login so it’ll kick me out sometimes, doesn’t update to show how much charge my car has gotten, won’t tell me if a charge has initiated or failed; I could go on but I think Shell is intentionally making electric car charging difficult to stall widespread adoption.

Truly awful. It makes sense that an oil giant would take the time to make this experience as terrible as possible. Between the poor customer service reps who’s only job is to make the process worse with vague answers and lack of training and the chargers that only work on sunday’s after church. Better off buying solar panels because that would ultimately be faster than this.

Moronically bad. Let alone the poor usability of the app (in 2022!), the system is just … broken. Follow the prompts on the console? Well no, that just leads to frustration: plug in, then use the app to pay. Download the app, finally set it up, then: charger is offline - except the console shows the opposite, and has locked the hose to the car. Manage to reboot the console (secure! gives one great confidence, no?), unlock the hose and remove it. Go to app, select the location (again), but oh, there’s no payment. Mind you, no option to enter payment, you need to go to settings and find it, and then enter completely manually. No option to use apple or Google pay or Paypal - and with the crappy security in the app, I don’t feel any confidence that my credit card details are safe. Go and search for the charging station again (because why would the app remember this, after all, it was the previous action…), select the location and put through payment. Nothing shows on the app. Plug the hose in anyway. Restart the app, search again blah blah blah, retry and your payment is in there. Try to initiate charging, can’t do it. Start the whole fricken process from scratch, and finally you can start charging. 12 minutes. 12 MINUTES. That’s how long it took. Using Chargepoint or any of the others, even including app download and setup, you’re charging within 5 (max).

Buggy App Great Charge. Overall the app is a little buggy with respect to app navigation and the app overall UX could be better but the overall experience was good. The charging station connected to the car and started charging immediately after commencing charge from the app.

In a word…SUCKS!. There are no words in the English language to describe the crappiness of this entire network. I’ve had an account with this company for the last four years. Out of maybe 50 attempts to charge, possibly 25 have been successful. In the last two months I have probably a 90% failure rate trying to charge. When I call it in, they are very friendly and try to help, but, they say they can’t fix it because it shows busy on their end. I wish I could express somehow just how much I hate this entire system so that I could at least get it off my chest to feel better!

App has gotten worse over time. Updates are very rare, and the most recent one actually caused a whole host of issues. From map stability to not recognizing completed charging sessions, this is barely functional. I have the choice to use this charger or another company within the same half-mile of each other and I just can’t count on this one to be reliable.

Un-reliable. - The charging stations are offline , and stay so, for weeks with no maintenance. - The app logs you off often, and at the moment of writing, it has failed to login me in on multiple times. I called them and the response was that they were aware and working on it. It’s been a week. - Remote start charge fails often. I have tried to initiate charge from the app and it hasn’t worked in weeks. I even tried using other EV charging apps that work together with Shell Recharge, same thing. The initiating charge fails with errors. - when I asked them how people are supposed to charge, they told me to get an RFID card to be able to initiate charging without using the app. Problem is, you can only apply for the card if you are logged in, which I am unable to do. EV charging requires some level of reliability, this doesn’t have it. I can give it zero star, but hey they are trying.

Meh. I only use Greenlots to charge for free for an hour a week at one location, but if it wasn’t free I wouldn’t use it at all. ChargePoint is much easier and user friendly. For instance, ChargePoint sends RFID cards for free - GreenLots charges $5. ChargePoint also allows use of wallet card on iOS to quickly tap to charge. Greenlots you have to go through the cumbersome app or pay $5 for an RFID.

Really, really terrible. The app and the charging station instructions are amazingly bad. The instructions seem to be written by engineers for people who know exactly how to use the system; they should be clearer and more appropriate for people who have never seen the system before. The app is horrid. The signup is clunky, it requires a minimum of $10, the balance of which is locked up, so if you only need to use it once (as in a car rental) you can miss that money goodbye — Shell has stolen your money. Further, if a transaction fails or is interrupted, the app will charge another $10 to restart. Icing on the cake: after my charge-up, I was unable to login to the app again, and the “forgot password” process never sent me a password reset email, so now I can r use the app again. For all the money Shell makes you think they could afford an app that works.

Less than one star. It’s ridiculous that I can’t just pay at the WV charger and that I am forced to get this awful app. To add insult to injury is that you must prepay in $10 increments. Why can’t I just pay for what I use? Likely because they just want to overcharge. I can’t wait for my car to finish charging so I can take this terrible app off my phone. Btw the app isn’t any better than the service. It’s stuck saying my car isn’t charging even though i see that it is.

Not working as well anymore. I’ve had to lower my rating to 2 Stars. Otherwise the app without great in regards to its basic functions such as remote starting the chargers and monitoring them. One main problem is the app’s convenience when it comes to signing in. It also signs out way too often… More often than would be considered necessary for a security precaution. In fact, it signs out in the middle of doing basic functions. They have no way to automatically sign in security features on the phone you have to type out every time to sign in. It also has trouble with the Internet connection and you cannot locate stations to start a charge or to check in on your current charge. Since this is also usually the discount service through power, companies, and other. Charging options options as far as amounts, and the ability to vary the amount of the dollar amount you want to upload. I understand having a which of the $5 not $10. But only allowing increments of 10 causes more problems. Most of the other features were great. And if they would resolve some of the most annoying errors. The app should have a five star rating. But my guess is she always more interested in making an acquisition and providing a functional app.

Price. I first would like to mention that taking $60 as a hold fee is way too much money. Then it takes way too long for that money to return to my account. If it were to take out $20, then I will understand, however taking a lot of money out of somebody’s account and taking very long time to put it back into their account, it’s not the way to go. Also, I don’t know why but sometimes when it shows that a charger station is nearby, then you go to the charger station and it’s not there. I have noticed that quite a few is on the map and is no longer there or it’s not working, I think Shell needs to reconsider their whole operation system because you can’t charge people a lot of money in not show them the correct station on the map. If I had option to give out zero stars, then I would.

Works fine in the limited use I have for it. New to electric vehicles and charging. The app has worked fine for me in the few weeks I’ve been using it. I have NOT been searching for locations, just charging at a known bank of them. March of 23, no issues here. (SF Bay Area)

Network Issues. The app is fine but the network for starting the stations is really bad! I can never get a station to start. I’m thankful Electrify America is everywhere once I leave my town, otherwise I would be in a real jam. I had to order the RFID tag for Shell. I really hope it works. I don’t always need local superchargers but it would be nice if they worked when I do.

Keeps signing me out. I have to use this app every day at work, and every couple of days I have to sign back in. There are many other reasons this is just a bad app, such as the error message I get nearly every time I start a charge saying there was an error (even though there wasn’t m), but the signing out bug is driving me crazy. The most frustrating part is that I know they don’t care at all about how awful the app is and will never fix it. It’s not like you have a choice whether or not to use this app if you need to use one of their chargers.

Zero stars, terrible chargers. The App almost never works. Very buggy, crashes all the time. The almost chargers never work. If the app works the charger doesn’t. If the charger works the app doesn’t but there is no local bypass so you are still out of luck. Not something you can rely on, which is terrible in a product you have to rely on. Customer service is rude and doesn’t care.

don't bother. I was forced to download this app ( not easy to use) in order to use the only charge station - theirs-I could locate near where I was. They force you to add money (minimum $10) to the app. The charge station I used was SO slow it was a waste of time. I gave up after spending .85 cents and no way to get the additional money back. I would recommend avoiding these charge stations and this app

Reliably unreliable. The app is horrible. I am constantly being asked to log in. The app takes a few minutes to update and even then is not accurate. The one CCS adapter in my area is down constantly. This latest one has been down for over a week with the same error. I have reported it in app and I called there support line 5 times. First 4 times the hold message was someone talking in the background. The last time the person was very nice but unable to help with the station.

DOES NOT WORK IN FRANCE. I would leave a 0-star review if I could. We were encouraged to use this app by Hertz after picking up an electric rental car in Paris. The app REFUSED to locate me throughout our trip in the French countryside. It would only pull up results for England and would not allow me to manually enter the desired destination - would only show an error message and ask me to refresh. I tried for hours at various locations to no avail. Additionally, we ended up going through the Shell Recharge website to find a location and were consistently led to machines that did not work, were out of service, or refused to take the Shell Recharge RFID fob despite being listed as in working order on their website. I have never left a review for an app before but this extremely frustrating experience has left me incensed. If encouraged by your rental company to use them app, I would use extreme caution as the majority of their data appears to be bogus. 0/10, would not recommend.

Whoever programmed this app should be shot.. Every single time I pick up this app, which I have to use to start 1 of 5 fast charge stations available to me (usually 3 of which are not working at any given time), it has to update, which takes up to several minutes. I’m often at station before the app has updated to show me if it’s working or not. How can you do something so badly???

Unreliable. I stopped at a location that showed up as “active” on the map, but when I pulled up and plugged my car in it kept showing a “failed charged attempt”. I called the customer service number on the machine, the lady helping me was very sweet, and after multiple attempts it still wouldn’t work. She said that there must be a connectivity issue or the terminal isn’t working… Well, then don’t mark it as active?! Luckily, I was still at 50% but the freezing weather will eat that battery life up in a pinch. Thankfully, I found a ChargePoint station 20 minutes away. They never fail to accept a charge at their stations and will continue to get my support. Please fix you bum machine before someone is seriously stranded at one of your terminals and all they will from your support line is a “I’m sorry - I can’t help you… Have a great day!”. Unbelievable.

Did you know that you can earn 25 USD from our site just by registering? Get $25 for free by joining Payoneer!

Imagine you at your best. All the time. Picture yourself at your sharpest and most productive. Your most alert and focused. Your most lucid, creative and confident. At work. At play. In every area of your life. Add Mind Lab Pro® v4.0 to your daily routine and uncap your true potential. Buy Now!

Broken. Just broken.. - Lost password functionality doesn’t work. Email never arrives, not even in spam folder. Thankfully I managed to remember it. - Can’t process payment. I’ve tried multiple cards. I’ve tried every possible configuration of the card data - it seems to accept it but then never lets me load a balance to the app saying payment details refused every....single....time. It’s a good thing the card reader at least works on the unit I charge at regularly, but the app is hopeless.

Unreliable App. Keeps crashing. Doesn’t allow Canadian input for zip code information

Never work! I rented a car in Barcelona spoiled vacation. It spoiled my vacation, it never work, can not show shell charge stations. It is a s scam. I saw Tesla charging

Aweful Experience. App is useless and doesn’t load 99% of the time. Use flow app instead but even then their chargers are often not responding and outrageously expensive.

Total piece of crap. Why even bother launching an app that doesn't work?

Faulty app. It seems like those third party Flimsy cab companies app seems like some university student designed it, it doesn’t work don’t waste your time

Ouch. Headache to use

F these apps. Who the hell wants to use an app to fill up in the first place..? Pull into the charge station and spend like 25 minutes setting up the app and filling your dumb wallet before you can even start plugging in. Make one for your gas pumps too, its makes as much sense

Epic fail. The app doesn’t sync with the car or the terminal, forget about tapping credit card although it gives u the choice, nothing works!

$15 for a card. The app worked fine for me so it gets an extra star for that but Shell’s prices are awful. On top of charging you 50c per kWh to use their CHAdeMO stations (already outrageous when most of BC Hydro’s are free) they won’t add anything to your balance you buy the $15 card, unlike BC Hydro’s app which will add the $10 you pay and ChargePoint which will give you your first card for free.

Absolutely useless. The app is pretty bad. The app doesn’t reflect the actual stations. I have been avoiding a close by station for the longest time before this app said it was offline. Guess what it was completely inaccurate. Loading the app every single time it takes 30-60 to load the map and starts at the zoomed out view of North America. Why? It tries also to load “offline data” every single time I open the app and go to the map. If this was actually true it would have cached the data for offline mode the first time I loaded it.

Finally!. Finally optimized for iPhone X screen sizes! It’s long overdue, but happy it’s here. Now the app deserves 5 stars

In Canada call the support number. They will set up an account for you over the phone as it asks for a zip code

Can’t use this app in Europe. Renting a car in Europe. The rental company recommends to use Shell recharge app to recharge car. This version of the app is just good for North America!

Application not working in Germany. Needed the application in Germany for a rental car. The application didn’t work for Europe at the time of downloading. Add to use google map to find the chargers…

$11.40 / hour. Don’t waste your time with the station in Midhurst (county of simcoe museum)

Pretty reliable and informative. I must have a dozen apps for high speed charging including bc hydro and a bunch for us states. The shell app connects reliably and gives correct charging info, which is not a lot to expect but sadly many of the apps don’t. Charged with 21kW through a Tesla Chademo adapter.

Worst charging experience. Shell is laying to the customer showing 180 kWh and charging 50 kWh or sometime 65 kWh After 80% it’s slowing down and take more time to get more money from customers

Buggy and very expensive for 50kw. Buggy and very expensive for 50kw

Charging info. App doesn’t show what’s going on while charging. Zeros across the board. Power: 0 energy added: 0 charge time: p

Impossible to use. Reset my password 4 times now. It lets me log in fine on web but not on the app. The phone number provided to ask for help doesn’t work. When setting up a new password, you can’t use a password manager as it doesn’t allow you to paste when confirming your password so you can’t use one that’s extremely secure. It’s almost like Shell want to make it as frustrating as possible to use an EV! Complete waste of time and unusable

Solution. I needed to download this app the charge in Vernon. After reading reviews I was a bit nervous. Upon initial setup I had to enter a fake Zipcode, and then register for Canada. App opened up fine. Once the app was open, I went into settings and edited my profile. There it allows you to enter your entire address, along with a Postal Code. So far, so good! I hope this helps.

Shell is not trustworthy but seems corrupt. Shell bought this company to try to remain relevant but their past has shown that they support corruption in governments around the world and supported apartheid. This app does not function well either and takes several minutes to start a charge if you can get one.

Billing only in US dollars. Since the app was redesigned payment only show US dollars. This is NOT helpful in Canada.

Shell ain’t worth it. As an Uber driver I already have 2 apps. Why would I want both shell and the daily one added to my phone screen? Anyways, this morning I drove to 4750 Kingsway. Know what I find? A giant ugly mall that been under construction for 10 yrs. NO SHELL PLUG IN!! No signs, maps. I take a right on Willingdon and drive to Tesla supercharger at Brentwood. Uber Canada tries hard, but they pick the wrong partners; FLO, GM, SHELL. Should’ve went with ChargePoint & Tesla. I went Boundary and Marine Dr in Vancouver because my car was at 3km left. They have installed these giant sized charging plugs. They’re super heavy, ugly and both sizes DO NOT FIT THE TESLA ADAPTER. When Big Oil greenwashing this is the result. Who wants to wait four hours at a level 2 charging station? She’ll sucks

shell has the Worst EV Charging Stations ever !!!!. Constantly disconnects for no reason and charges you a $2.50 connection fee. To get a full charge it has disconnected up to 3 times per charge and that is $5.00 + tax extra I am paying every single time, basically rips you off. I have had this Shell app take $60 out of my bank account unauthorized and had to have my bank dispute and investigate. Steer clear of Shell Charging EV stations they are the absolute worst I have ever dealt with

Canadians blocked??. Even when I indicated I am in Canada, there was no postal code option and it won’t proceed without a zip code. How do I use this app in Canada? There must be a way since I’m in Canada and there’s a Greenlots charge station.

Terrible. Just an awful app. Wouldn’t work properly with the charging station. Doesn’t allow for Canadian postal codes when signing up. Crashes or times out. Fails every time I try to stop the charge unless I manually pull the plug out. Incredible frustrating and takes forever.

Rarely works. The chargers are plagued with connectivity issues.

Bad bad bad …. Charged twice for 60 dollars when set up account .. how is it possible? I need my money back !

Not working. Just put numbers on the station. Its a basic thing.

Can’t be used outside America. This app only tells you American charging stations. If you are travelling abroad it’s a different app that is region locked. This doesn’t help if your hiring an EV any where else in the world. The only way to find the complete list of EV charges is via the web page. Hope this help any one else wonder what this issue is. Shell you need to focus on showing all charging stations and making this global.

“GREENlots” logo Red. Wait, Wut?!. So, we all know the app has no QC team, but is it so bad that no one noticed that red might not be a great choice for a company with “green” in the title?!?!

What the f download speed. I wait like 10 minutes now

Useless app, broken machines. Was forced to use a shell charge station instead of an Electrify America and the difference in quality is clear. Nothing about the app works, charged my wallet, and the app just glitches out, and so does the machines. Spent an hour trying to get a hold of customer support. If you can try avoiding charging with shell then please do until they actually take their app tech more seriously.

Zip code for Canada???. I can’t even sign up for this app because every time I enter in my country as Canada, it still only asks for a ZIP CODE and doesn’t allow me to enter anything but NUMBERS! PLEASE FIX THIS!! I’d kind of like to be able to charge my car!! This is for the iPhone version.

Not getting any better. I had hoped that this app would improve after Shell bought the company, but it is still terrible. I have reported the same bug in many versions over the past nine months and they have still not fixed it. You would think it would be simple to verify that distances are calculated correctly, but there must be zero quality control and zero bug tracking by whoever manages development of this disaster.

Terrible app, website and system. Multiple days and attempts at trying to sign up have resulted in no account or registration. I spoke on the phone with a rep and even she couldn’t help. Could not enter my Canadian postal code in the app. Too USA centred. Terrible customer support. How have they stayed in business and I hope She’ll oil didn’t pay more than $150 for this outfit. What a complete waste of my time.

Does not work. Can’t log in. Keep resetting password and getting error messages.

AMA Charging station. Thanks AMA. Worked perfectly.

App blanked. Just download your latest 3.2.5 version and app gone blank. Come on.

Not working. Apps faulty, not working. Also reading the other reviews, I’d not dare to charge here :)

Adsterra is the most preferred ad network for those looking for an alternative to AdSense. Adsterra is the ideal choice for new sites with low daily traffic. In order to advertise on the site in Adsterra, like other ad networks, a certain traffic limit, domain age, etc. is required. There are no strict rules. Sign up!

Incredibly expensive charging network. Have to buy in $10 increments. Bought $10, said card declined. Tried again, worked, but the declined charge also went through. Steep charging fees and god forbid you leave your car idle there when it’s done charging. $6/hr, despite all the other stations being open for use.

Great new sleek design. Good to see progress in the world of EV.. Great to see such great progress in the EV word. Thank you for helping drive progress. Great app with great design features.

DONT DO IT. Parked my car, wanted to charge it. Scanned the charger, was told I needed the app. Downloaded the app. Had to give it my info. Had to agree for my info to be shared. Had to feed money into an account. ONLY THEN did it tell me the charger was offline and not available to take payments. But they got my money! My bad. Don’t make the same mistake.

Doesn’t start charging. I have tried using the app twice in the last week. I tried at least 10 times and even called support. My credit card shows a charge pending but the charge failed each time a tried. The app is terrible.

First use was ok. Just used for the first time and had no problems. I’ll revisit once I’ve used it more.

Finally!!!. Thank god. The awful Greenlots app has been completely overhauled. Miscellaneous errors and not displaying fees are gone, it actaully looks like a modern 21st century app.

Horrible App. Please just take my money. I dont want to download an app to charge my car! Bad UI design too, when i add a payment I can’t even tell it is working or not because there is no loading bar! It’s just stuck there.

Won’t accept email login from greenlots. I’ve got a + in my email that lets me filter companies that sell my email and is perfectly valid and won’t let me login. I can reset my password all day long but they break the email rfc which was made in the 90s!!

Charger doesn’t even work. I’m low on battery and the charger doesn’t even work this is crazy I’ve never experienced this now I have to wait for a refund please don’t use these charging stations I called and he did nothing for me why do you have chargers if they don’t even work what do I do now tow my car?

Constantly not working. The app is very hit or miss when it comes to charging. Incredibly unreliable and shows working charging stations as unavailable etc. costumer service is hard to connect with and when you do get someone unless it’s for a remote charge stop they’re unhelpful

Notifications Broken. Don’t bother with this app. They charge idle fees of $10/hr and the notifications of charging complete don’t work. Support is nice but don’t do anything. They’ve stung me for over $100 in fees on top of charging over the last few months. They’re actually incentivized not to fix their issues. Probably the worst charging network in the US.

So far so good. I see the other reviews, but I’ve had no problems so far, and in fact, it got me out of a bind. So I highly rate 5 stars.

App connection unreliable. App usually indicates that it cannot connect with the server. Charged once with Shell and did not have a problem, but with the connection issues I am seeing I will not attempt to charge with Shell unless I have no other options.

Terrible app. Error messages, unable to connect, auto reload function doesn’t work. Obviously with an average of 2 stars someone should relook and improve this app. Terrible app for a needed service.

Worst app I have used. $10 minimum to load. Doesn’t take apple pay. Doesn’t scan credit card. I was hoping for a quick top off while I was away from home. Instead I spend 7 minutes on a horrible experience. Go slam your arm in your car door, it will be a better overall experience.

It just doesn’t work. Worthless.. Summary of my experience to date: Server times out. Oil company making EV charging experiences seems to be a bad idea in theory and practice. Was able to get my car to charge after 45 min of effort. I was in very good cell network. Open app: wait 5 min to load. Sign up： wait 5 min to time out, try again, 5 min to time out, try again: email already registered (so one of the first two attempts actually worked even though I got a time out message). Log in, time out, log in, time out…… Finally, start charge: time out…….

New app is awesome. The update has been great for me so far. I was able to find and charge without a hitch!

Great app for charging. Its really easy to use and also the updated app looks great.

OK. Overall the app works. Finding functional public charging is annoying. I think services that use a card reader that’s linked to your account is the easiest.

Incredibly buggy data loading. 90% of the time I’m presented with a message about downloading offline map data that doesn’t go away. The times I was able to load stations, the dial with number of chargers at a site is very helpful.

Avoid at all costs. The app is painful to use, but worse: the chargers are pathetically slow if they even work at all. Do NOT route a road trip using these chargers, you will almost certainly become stranded.

Unreliable. Always offline, Broken or simply not working. At one time on our island out of the 5 stations 4 were broken for more than four months. They do not repair or maintain them and they are expensive to use. Do not rely on these. If desperate pray they work.

Payment broken. I cannot even enter in my payment info. The app is just frozen on the screen where you put the card number etc in, and there’s no way to progress from that screen

App rarely works.. Rarely works, support is a joke. Half the time I get a cannot load map error, other half the time the chargers don’t work. Gotta say, all these charging apps have made me regret buying an electric car every day.

Redesign is much better. Looks way better than the old app

Horrible. Frequently doesn't work. Has been nothing but an inconvenience for me. Would much rather just pay with a credit card reader. I need my car to get to my job. This app is completely unacceptable.

Terrible first impression. The app is deceptively designed to make you prepay before use. It is not clear that you are actually able to pay with a credit card directly instead of prepaying. The app offers very few features, yet is somehow still overly cumbersome to use. The Shell charging network is unreliable. The charging stations do not work when paying through the app nor when using a credit card at the station itself. I recommend avoiding the Shell recharge network all together. Find an alternative in your area.

“Apply for a charging card in the app”…. WHERE????? Cannot find any place in the app where this card can be ordered…truly awful usability. And directly impacting their revenue since no card = no charging = no revenue!

Doesn’t work, use other charging service. Made me sign up with my personal info, only for it to not even work properly at the station of my choosing. I want to delete my account, but it won’t even let me do that and the website’s guide on how to delete account is invalid. If you can help it, charge elsewhere…

Can’t logon. I have created an account on the web but app just sits there in splash screen for several minute s before I can try to log in. When I finally get to the logon screen it just spins and times out. Person on the phone nice but could not help

The worst app by far. Always have issue when trying to “Stop Charge” I’ve submitted hundreds of requests but nothing ever been fixed! If you can’t fix it, then let other companies take over your business!

Too difficult to setup or use. I tried using this app three times, it would let me paste my card information into the payment section, I was forced to type it in since I don’t carry the physical cards I wanted to use. The machine I did use was outdated and a generic drop in. I was asked to input the station number it was attached to. It was the only station that system supported. Directly paying with a different card was much easier than using the app. So what’s the point of the app. I’m now using a different app to find charging stations and am one pointless app lighter on my phone.

Very frustrating. This app is missing the basic features that make a mobile app usable. The registration was a serious pain, but it doesnt stop there. Simply logging into this app is enough to make me just park in the regular spots and skip the charge.

Login unsuccessful or session expired. Waited over 10 minutes on the phone and no answer. Very upset with the app for I was attempting to charge at a charging station mid trip. After 30 minutes trying to figure it out for the first time, I was not able to charge due to “session time out” or unable to login due to invalid login, reset password 2 times and reloaded with $25. Wasted time and money.

Avoid!. It just doesn’t work. I tried multiple chargers at different locations and was not able to charge at any of them. Each attempt put a $60 hold on my card. The instructions do not even match the process you use. I will be avoiding any chargers from Shell Recharge in the future.

Can’t add payment. Junk.. First time user of the app, with an EV for a few days. Can’t pay directly at the station? No worries, I’ll get the app. Can’t add to the wallet via Apple Pay? Frustrating but sure. So I go to add a credit card, enter the info, and get stuck because THERES NO BUTTON TO PUSH PAYMENT INFO FORWARD. literally a dead end on the app. Product management 101. Moronic stuff.

App confused Europe and USA. Installed App in Germany to charge my rental car. After entering my data (the same data I use for my shell recharge card) the App is showing only Charge Points in the USA. I guess there is no connection between the shell app and shell recharge app. Not good.

New app is fast and responsive. The new app not only looks better but is fast and responsive. Love the new map view.

Bad app. This app is very frustrating. It doesn’t communicate well when money has been uploaded to the wallet, so it is easy to do multiple uploads and end up spending much more money than intended. It also only connects to our local charging machines about half the time. Do better.

Great improvement. Good job on getting a well functioning and smooth experience.

The worst, so bad it must be on purpose. Not only is the app terrible, and demands unnecessary personal information, it’s tied to pumps that don’t work. You have to give them money first to use their system then the system didn’t work so I will be paying shell to never use their system again.

Improved experience. The app is now a lot more convenient and usable.

Maui Hawaii charging stations. For over 2 years I have had continuous problems with the station by Bank of Hawaii in Pukalani. The APP doesn’t work. I always end up calling in and it takes customer service at least 15 minutes just to remotely turn on the charging station. I have the same negative experience at there other locations.

Is Shell sabotaging this app???. Worked last week and now the app just refuses to take my new credit card. I noticed a notorious gas company took it over so things feel suspicious… i now have to look for chargers in way less convenient areas cause this app refuses to work.

Bad sign up and slow performance. The sign up process was terrible. It kept saying I was logged out while trying to enter in my credit card info. Had to restart the app multiple times during the process. Once I was finally in and trying to add funds, the app screen didn’t update so I ended up adding funds twice.

Love it. It works excellent, reasonable prices, I love it. I hope they put more stations everywhere.

The new version looks great!!. I regularly use Greenlots chargers. The app looks great and performs much better than the previous version. Great job!!👍

Useless. Shell Stations are numerous where I live, but the app is only able to connect to a small number of them and without any consistency. It regularly gets stuck on the steps prior to charging. I would estimate that only about 10% of my attempts to charge are successful, and none on the first try.

Nothing works…. Fast charging for the vehicle I have is a great idea but so far for one the app doesn’t work well at all there’s always a error no matter if I restart my phone or log out. Even the charging stations are often unresponsive… just unreliable.

App does not work. Why pour so much money into charging stations and not have the app even work? Every single time I try to log in it says log in error. How on earth am I supposed to charge my car if I can’t log in to the app? You guys are ridiculous