Divvy Bikes App Reviews

App Broken | Availability of Bikes not Synced. I’ve been a paid annual member for several years and it seems Divvy is been falling by the wayside. The most pressing issue is that the app incorrectly displays availability of classic and e-bikes at ALL Divvy stations. I went to multiple stations: 1) stated on app 3 e-bikes but station was completely empty, 2) another station 5 classic and 2 e-bikes but just had 2 e-bikes marked for repair and then 3) station also had incorrect availability. This appears to be a systemic issue that has last throughout the day even after reporting it. Paying annual members should not have to walk 20-30 minutes to multiple stations just to check to see if there is a bike available. What’s the point of having an app if it is completely incorrect. Considering this is a public/private partnership, I’ll be reaching out to appropriate city officials for resolution and awareness of this issue, which I’m sure breeches contractual agreements. Get your act together Divvy!!!

Surprisingly good!. I’ve been waiting for a while for a proper Divvy app. I didn’t care for Transit at all and Chivvy looks like it was abandoned. It’s nice to do door to door routing using Divvy, and even better to allow one time use tokens in case I didn’t bring my fob. It would be awesome if they gave Apple Watch support so I can get route instructions or the nearest station so I don’t have to pull out my phone in traffic.

Will shut down your rental in the middle of traffic!. They way they restrict use in certain areas is dangerous! So they won’t let you use the scooters on sidewalks and also in pedestrian heavy areas of parks; completely understandable. However, I was riding on the road NEXT to an area you’re not supposed to ride and it shut down the scooter WHILE I WAS IN THE ROAD. With cars behind me!! I cannot recommend anyone use this service if you don’t want to lose power to your rental in the middle of traffic.

Terrible, rude customer service. If you dock incorrectly you will be charged $100 Their customer service will make clear that despite their app saying hearing a sound indicates that it’s locked properly, and never the app informing you that there are multiple sounds to hear, it’s your fault Incorrectly docking is $100 Even if there was zero profit loss Even if the bike didn’t move $100 Is the only justifiable penalty for an incorrect docking according to divys customer service In no way is this a fault of the quality of the dock or the instructions on the app, moreover if you raise that point they will just say that it doesn’t manger they don’t care and that all that matters is that you docked it incorrectly and that the $100 penalty is the only thing that “resolves” the issue I don’t need them to care I need a resolution beyond a $100 that’s crazy

Lyft + Divvy made both apps useless. After Lyft and divvy integrated I was u able to use either apps. It is now June and I have been trying to resolve this issue since APRIL!!! Customer service has been completely useless in resolving this issue: the first point of contact is unable to resolve it and has to escalate it to their supervisor (who only they can contact via email). After calling numerous times EACH supervisor has responded with the same copy and paste response (although I specifically asked the first point of contact to note that it’s not the case—- which obviously means they don’t read all of the notes written). As much as I loved using divvy — my relationship with the company will now have to end due to their incompetent customer service.

poor migration from old app, poor UX for account management in the new one. With the migration to the new app divvy logged me (everyone?) out. Awesome surprise to find out on my commute to work. I didn’t remember which email I used form my account and turns out I had 2 accounts for different years I’ve used divvy memberships. I originally logged in to the new app using my expired account - which doesn’t have an active membership so that’s on me. BUT ... I couldn’t figure out how log out to sign in with a different email. This app doesn’t follow standard patterns like clicking on your avatar. I deleted the app twice and reinstalled but it remembered my login. After giving up and getting an Uber, I found the option - it’s hidden in lightweight barely readable text on a secondary screen. Release management matters - wish I had more of a heads up and less friction with the upgrade.

FRUSTRATING EXPERIENCE!. Missed the bus so I went to use the bike. Downloaded the app, scanned the bike successfully, but it wasn’t getting unlocked and out of the dock! I was trying to get it unlocked and out of the dock for 20 minutes. It was locked and in the dock all the time BUT CHARGING ME for nothing! I went on message support with Esteban from 10:00 am to 2:00 pm today. He completely turned blind eyes on my questions, not answering simple yes or no questions, not being helpful at all, and not letting me talk to his supervisor. The moment I asked him I want to talk to his supervisor, he ended the chat! WTH!! Such an unprofessional! Got scared or what?! It was my first and definitely last time using a rent bike! Such a horrendous and frustrating experience! It’s not still solved and I have to wait 24 hours at least. Just hoping it’s gonna be fixed, I can get my money they charged for nothing back, and not getting scammed!

Didn’t work. I tried to use the bikes as a way to get around with my friend i tried to scan and pay but it wasn’t working. apple pay and my card was already connected to my account. Along with the bikes only having room for one individual to ride. The bikes are heavy and where hard to stay on and maunver. Me and my friend while riding got stuck in the middle of a busy intersection and fell off. the bikes being heavy made it hurt quite a lot more along with the weight of the other person. don’t recommend.

Pathetic people. I started a ride, then within 15mn I purchased a day pass on the same app. The "ride progress" screen immediately said "Day Pass Applied". I bike for a few more hours and I get charged.. $100 at the end of the ride. I reached out to customer support and "Keyner" pretends not to understand me, and keeps repeating "the day pass was purchased after the ride started and is not applied." Kept playing dumb and ignoring my point about the "Day Pass Applied" until they disconnected the conversation. I'm initiating a dispute through my credit card company. Beware.

App map is horrendous. The app map is unusably bad. It will give you directions to a Divvy station but won’t show you how close that station is to your destination. You have to open up another app and triangulate for that. Plus they’re totally making huge money on the back end by a) forcing you to turn on your location to use the app,b) forcing you to give your phone number, which connects your data across sources, and c) selling all that days to the highest bidder, which they freely admit. Garbage company.

Favorite Stations. I still can’t understand why the favorite stations feature was removed and never re-instated. It helped frequent users quickly determine if they could go to their usual bike stations or head elsewhere if the racks were full/empty. I would think that Divvy would want to capture data on favorite stations. If a station was flagged as a favorite by many users, but it was continually full/empty, that may indicate the need for valet services or simply more rack space.

scam. We got the daily pass thinking it would save us money. Instead it ended up costing us way more. The daily pass was $18 and we got our bikes. We are fairly new to divvy bikes and turns out the bikes we got were not the classic ones. So aside from the $19 we got charged $35 for the hour we were riding. The daily pass was useless. I called to ask about this and customer service is also useless. They said they can’t do anything and they couldn’t connect me to someone who could. save your money, buy a bike or take an Uber. Not worth the headache

Great service!. I’m not sure why all the negative reviews, but I personally found this service to be awesome! I rented in Chicago and had no troubles at all! The baskets in front have straps to strap things down; of course you have to make sure you’re items are securable. And if not, put them in a backpack. I had a place to rack my bike both times. And the app told me my ending price each time. The Divvy/Lyft app integrates with Google Maps which was super helpful for navigation. The only suggestion I have is to add a cell phone holder so people can have the map handy while riding. Thanks for the transportation Divvy.

Expensive. The app works as it should and you can find bikes and unlock them easily assuming you have payment set up on your phone. Be wary of the day pass though as that only gives you the classic bikes free for the first 3 hours. The day pass is around $23 however. The e-bikes are like 44¢ a minute. We bought a day pass and rode the e-bikes for maybe 60-75 minutes and a classic for about 15 minutes and we paid about $61 total for that day including the pass. It’s just too expensive to enjoy. The bikes of both varieties functioned well but the e-bikes are a rough ride.

Terrible experience. They charged me for a day pass and I took an e-bike, which apparently isn’t part of the day pass, but they didn’t tell me that at any stage of the process. They charged me for the day pass and $47 for the e-bike use. When I went to get my money back, they wouldn’t even let me get my $18 back for the day pass which wasn’t used at all. They said there was no way to get it back, really bad customer service for that. Will be taking any other system of transportation instead of this from now on.

Where’s the Apple Watch app?. I haven’t had any hiccups with the iPhone app. Works just as intended. The Divvy system is easy to use. But, please please make an Apple Watch app. It would be nice to Divvy to a location, return bike to a local dock, and then run around in the area. I don’t like running with my phone, especially when running gear doesn’t have the pockets for it.

Great way to move around town. I love having the access to divvy so close to my house. I do wish the bikes were a little lighter. Going from the bike I own to the divvy bikes I feel like I’m carrying an extra 30 lbs with me. Also, we need more docks on the lakefront!! We like to bike to the beaches and it’s nearly impossible to find a dock close and/or with open spaces.

bikes are a scam. i’ve gone and walked to three different stations to just get a classic bike. there were multiple at each station but no matter what the bikes were “unavailable”. with no reason or ANYTHING. every single station wouldn’t allow me to get a classic bike. but of course, all the more expensive electric bikes are available. there’s no good way to contact customer service and im starting to think the classic bikes are unavailable because they’re trying to get people to use the electric bikes which would thus give divvy more money. upsetting that i’ve walked like thirty minutes to find a CLASSIC BIKE and was unsuccessful. definitely don’t think i’ll try divvy again after this happening for the millionth time.

Overpriced and Unclear. Got a day pass and rented a bike. Turns out the day pass doesn’t cover e-bikes and I had to pay for my ride as well. $31 for an hour worth of riding. What sense does that make. They did refund my day pass after submitting a customer service request which was nice but overall the service is way to expensive for the experience it provided. I couldn’t have gotten an Uber for half the price. Save your money.

Ultra condescending customer service. I downloaded the app and went to set it up with my info. Apparently you cannot do this. I called to say that when I tried to set up the account it seemed like I could only do it if I signed up for a year. I said I did not want that I just wanted to be able to occasionally use a bike. She said I cannot sign up on line or on the app then. I asked why it says the best way purchase a ride is through the app if you can only use the app if you are signed up with an annual membership. I said I think I am missing something because an annual membership we make purchasing a single ride unnecessary. I was really trying to understand what I was missing. I left the phone call still confused, and blown away by how condescending the woman I spoke to was. I am still not sure what the purpose of this app is.

Do NOT use this company!!. I will spare you specific details of my issues. However, my main takeaways with this app and the company itself are: 1. The app is misleading and NOT user friendly, leading to many additional charges that I was not aware I would be paying until after the fact. And 2. Customer service was absolutely awful. I attempted to remain calm while trying to explain my situation. The representative cut me off, saying he could do nothing to help me and I had accepted the Terms & Conditions and am therefore responsible for all charges incurred. Then hung up on me. Completely unacceptable and unprofessional. Please improve your app. Provide clarity on what your customer will be charged. And most importantly, DO BETTER with how you treat people. I will never use this company’s services again.

Great service to have in the city, but with some flaws. Its amazing to have these electric scooters and bikes all over the city, and locating one closeby on the app is great. I have 2 complaints: —They die without any warning, sound or indication until its completely dead. Check the battery, even if it’s in the charge station when you get one! —The first ride after you sign up they throttle the speed to max out at 10mph, and in a city like chicago they are supposed to only be used in the street with no bike lanes, which makes its incredibly difficult to keep up with traffic.

Divvy is my key to the city.. Last year I signed up for a Divvy for all membership and I was nervous to use it it during the pandemic I started using it and gained confidence to bike all over the city, weather its to a friends miles away or a sunrise or sunset and even grocery shopping. The best things is I don’t need to worry about bike maintenance, it being stolen or lugging it up and down my steps like I would if I had a bike :) At first I didn’t like being limited to 45 minutes and having to check to see if there were bikes in my area and open docks at my destination, but it is not really an inconvenience and the mobility and adventures I have access to void those inconveniences :)

The day pass is a scam, scooters are not covered, poor customer support. First time Divvy user, bought the $19 day pass in Chicago. Used their scooters for 5 rides over a 3 hour duration, got charged $62 extra that I assumed the day pass would cover / would get waived off at the end of the day as ‘savings on account of using the day pass’, similar to various other apps that Lyft has collaborations with in Paris, SFO, etc. Did not happen. Called their customer support to learn that scooters are not covered. ‘Victor’ from customer support kept going round in circles, refused to take feedback to pass on to their product team on how to avoid similar confusion by simple alerts/disclaimers on the app, receipt emails. Having used Citibike in NY, I’m fully aware of the the inclusions and exclusions. While Divvy’s day pass sign up indicates that e-bikes incur an additional cost (similar to Citibike), there is nothing that warns you that scooters are not included. How hard is it to add that to the communication? Secondly, when you search for a ride, the app shows you the bike and scooters available. If you unlocked a scooter, they could simply alert you, at least the fist time if not at all times, that the scooter is not included in the day pass. Thirdly, I parked the scooters back next to Divvy bike stations and I see they charged me a $2.40 fee for ‘out of station parking fee’ for each of the 5 rides I took. I mean I parked it at the bike stations, how is that out of station? LOL In this day and age of customer service and competition, companies routinely waive off charges the customer wasn’t aware of when it comes to first time users. Pretty short sighted of Divvy to not do that. That’s a lot repeat business to lose 😉 Wish I had read the App Store reviews prior and saved myself the hassle. It’s pretty incredible how many similar cases are mentioned in the App Store reviews and their product team hasn’t done anything to make simple enhancements to improve the user experience.

Dysfunctional app, horrible customer service. Every time I try to use this app, I think to myself “I’ve done this a few times now, I’m sure it will be fine this time” and every time it is not fine. There’s always an issue getting a bike, docking it, or something in between. Whether it’s renting a bike and having it not unlock for you after you pay for it snd support telling you you’ll have to wait 24hrs and pay the $100 it’ll charge you before being refunded or going to three dock locations shown on the app that don’t exist (both have happened to me) they always find a way to waste an extra 30 minutes of your time and drain your wallet as well. Using a Divvy bike is the most frustrating and unreasonably difficult thing I’ve done. I would not wish it on my worst enemy.

No Customer Service. I use Divvy to commute to work in downtown Chicago. It was great until it wasn’t. I had my Divvy bike stolen from me as I was waiting for a dock to become available. There was not one available at the station I was at, nor the next closest station. During the time the bike was stolen, I received little assistance from customer service. They suggested I try to locate the perpetrator myself to avoid large fees. In downtown Chicago, it would be extremely difficult to locate a stolen bike on foot. Thankfully, they returned it to a dock the next day. Not only did I get little assistance, but Divvy charged me for the full time the bike was stolen.

Garbage service from a garbage company. I wanted to use divvy to commute home around rush hour. I check the station almost every day. The stations are always empty. I get a bike at most 1/4 times. I complained to customer service many times. All I got were hollow apologies and “sorry we can’t guarantee a bike every time”. The only thing they offered to do was to end my subscription early with no refund, which was insulting. If you want to pay money to a company for nothing in return, get Divvy. Otherwise don’t waste your time.

Amazing!. I just moved to Chicago this year and was skeptical on how often I would use the divvy bikes. I signed up for the year membership and am I glad! Easily paid for itself. I just took my 100th ride. You can view your stats like mileage, calories burned, and rides took. Highly recommend divvy! The app is super easy and convenient to use.

Love the app and ebikes. In the past I’ve had trouble renting citibikes in Chicago with getting codes, stations being down, no availability etc. This time, the DIVVY app worked great for scanning a bike. The standard bikes are heavy but easy to use. I’m glad you can have them for 3 hrs without returning. The ebikes were extra $ but well worth it. All in all the app made for a seamless experience.

Poor design. Customer service lies.. I had the need to use a bike in chicago last weekend. Somehow ended up getting charged for three rides. App history shows one ride that went over 30 min. So, a second ride charge was warranted. When I questioned the third ride, customer service said they would graciously refund the third charge as a “one time courtesy”. While I appreciated that, I pressed the rep as to what the third charge was for. She then told me it appeared I had 3 bikes out at the same time. Pretty hard to do (or even corroborate given my account history that shows a single ride) with one person riding. She either lied or their back-end data is in accurate. I’m giving the app a 2star rating as I’ve yet to find a way to see purchase history, credits purchased, or credits available for future use. Suggest using app for nothing more than locating stations with bike availability - use the pay kiosks with a card when ready to purchase.

Fun bikes, MISLEADING APP. In Chicago for three days during decent weather, so these bikes are a great option. The bikes are super fun to ride. I have run into multiple problems in the first 24 hours with this app misleading me into purchasing either an annual pass or a day pass that does not actually cover the bike rides. The annual pass button popped up at my first ride in a place that appeared to be me agreeing to begin a ride. The app developers have created a deceptively and problematically frictionless purchase process; They are fronting more expensive upgrade products with without fully disclosing what you were buying or ensuring that that is what you really want. I had the same experience with a day pass the next morning. I understood that I was buying a day pass at least that would cover all my bike rides for the day, which was perfect since I am only in town for few days. The problem is the app does not clearly delineate between what are called “classic bikes,” and “E bikes” the latter of which are still charged in addition to the day pass. Although the physical product of writing, what turns out to be the Bike is actually really positive, this is a major issue of buyer beware and predatory app design. I had no trouble finding bikes they were charged and worked. Sometimes finding a dock was really annoying and you still get charged if you bring it to a docking station and park it there if the docks are full.

Faulty docks punish users? How is that okay?. I biked with my girlfriend for 10 minutes. I docked the bike with her, but hers flashed red once after we locked it in, but because it was locked in the dock, we assumed that there was no issue with the bike. A day later I got a 100 dollar charge for the ride. Additionally, if the faulty dock had been broken into, and the bike had been stolen, that’s another 250 dollars out of my pocket. Customer service was also awful and didn’t respond frequently when I was trying to figure this issue out with them. I was forced to drive all the way back to Grant Park to take a picture of the bike and the faulty dock. Just a waste of time and money for 10 minutes of biking. Not worth the risk considering I see faulty docks pretty often around chicago and there’s no indicator for out of order docks before docking the bike.

Mostly good app. The app is pretty good but for 2 complaints: - if a bike is “dead” (red light on) it still appears to count as available. So you might walk to a station that has 4 bikes only to find that all 4 of them are unusable - at one point my account was suspended simply because of an expired credit card and I wasn’t able to do anything through the app to fix it. Not to mention I received no email warning that my account was about to be suspended

DECEPTIVE APP!!!. BUYER BEWARE!!! Save your money and buy a bike or take an UBER! This company is a total scam! My husband and I each paid $18 for the 24hr unlimited rides day pass. Then we scanned and unlocked our bikes and went for a 2 1/2 hour ride. Only AFTER we docked our bikes were we notified that we were each charged an ADDITIONAL $70 for 2.5 hrs in addition to the $18 day pass. When I called to complain I was then told that hat the additional $70 was for our e-bikes which was not indicated anywhere on the day pass or when we scanned the bikes to unlock them. Needless to say we will most definitely be disputing the charges with our credit card company.

The importance of Feedback. The app is simple to use and the updates make it better . For the developer, it’s important to leave feedback on those comments that are concerning just as if they were praises. You won’t ever get better if you choice to ignore it. There seems to be a lot of customer service related issues ...maybe additional training is needed. Just some advice .

Awful Experience with Divvy – Avoid at All Costs!. I had a terrible experience with Divvy and would strongly advise against using this app. I was charged $29 for a single ride, only to find out later that they also slapped me with an additional $19 day pass fee. When I reached out to customer service, hoping to resolve the issue, I was met with the most unhelpful support. Kevin, the representative I spoke with, was completely unprofessional and did nothing to assist me. To make matters worse, this company employs dark design patterns to trick you into services you never intended to pay for. It’s a blatant money grab, and the lack of transparency is appalling. Save yourself the frustration and your hard-earned money – DO NOT USE THIS APP!

Weekend Visitor. I don’t know what all the hate is about on this app. It worked perfectly for me and my four friends. We were able to easily unlock and ride bikes and it accurately kept our ride time. The bikes are in much better condition than the bike share program in my city. I will definitely use this service every time I visit Chicago.

Use any other mode of transportation. Absolutely horrible if you want to rely on it as a form of transportation. If you want to take random rides for fun, I guess it’s fine. Their bikes are insanely heavy and hard to maneuver. The seats are impossible to adjust. The baskets they have are completely useless so you better not have anything that you need to bring with you. The e bikes are kind of good but same basket issue and you can never find them or their batteries are dead. And then there’s the issue of the docks. It’s feast or famine. They either have completely full docks so you can’t lock up the bike you have or there’s no bikes available. I tried using it as my commute to work but the complete lack of dependability on their end meant I was either going to be late or I had to use different transport. And then it’s only financially feasible if you pay for the year which if you only use it occasionally is not worth it. I don’t understand. I’ve used bike shares in other cities and they are leaps and bounds better than divvy. The bikes actually work, they have decent baskets so if you have a bag to tote it’s not a problem, you can actually find the bikes and there’s plenty of docks. Also, be wary of the e bikes because I had a $15 ride recently that was only 5 miles because I happened to be in a higher COL area. Save your money and buy yourself a bike that actually works, take the el, walk, drive. Don’t use divvy.

Recent update locked me out. Divvy updated their backend *again* and had to recover my account a second time. This time it could not find my account and never send the verification email. Divvy has been going downhill every since Lyft started operating the service; it’s clear they want to kneecap the service to get more people to use their ride hailing product Lyft also disabled third party access from apps like Transit, even though their contract with the city specifically states they must act in “good faith” with third party developers. Look up the history on this; they did the same thing to CitiBike in New York. Lyft is a scum company that has no interest in improving bike travel in the city. They only care about profits and keeping users within their walled garden Lyft app

Great concept, bad execution. I love the idea behind the app, and having public bikes is a great idea I can get behind. But the app constantly has misinformation about number of available docks or bikes. Just the other night I stopped at a station with “2 docks free” only to find every dock filled and bikes just piling up on the side. Incredibly inconvenient to have to ride a mile away from my destination just to walk back after already getting there.

Zero customer service to report an overcharge. I took a divvy home from work this past Friday, it’s a 3 mile ride and about 18 minutes tops. I was charged $110. Obviously I didn’t dock it correctly and that’s my fault. But there is no one to talk to about this. There is no chat support, no phone number and no options on their faq style “help” menu. Their map clearly shows how far I actually rode and where I left the bike (a docking station) and that it didn’t move for another 13 HOURS. I accept my fault but there has to be a way to remediate mistakes like this. I don’t even expect a full refund, but not even having a pathway to address this AT ALL is clearly intentional. I am by no measure the only person this has happened to. (Also this is like the 3rd time I used divvy.) The Irony is that I opted to bike home instead of walk home, because I was bartending and had $60 cash in my pocket and didn’t want to get robbed.

Sophomoric and inaccurate. This app has only the simplest of features. For instance, it shows the details of ONLY your last ride. To get any more ride history, you have to log onto Divvy using a browser. AND the ride distance data is totally inaccurate, which makes the calorie calculator useless. I prefer the Transit app which allows me to see info about mass transit and ride sharing options, too (and integrate all my accounts with those companies).

Do Not Use Divvy Bikes. I went to Chicago for a weekend getaway. Had about a 2 hour walk from the union station to our hotel so thought “why not try out Divvy and explore Chicago”. I chose a bike that I guess wasn’t working properly and my SO chose the only scooter at that divvy station. The scooter worked great, however, the bike seemed to be struggling with pedaling. We decided to go park them at the next divvy station after a mile that took me an hour to ride since the bike wasn’t functioning correctly. It wasn’t locking in so I contacted CS and it seemed to stop the timer(so I thought). Fast forward to the next day and my card was charged $110 for a broken bike that I rode for 1 mile and for only 1 hour. I tried contacting CS and they toyed me around saying ”you’ll receive an email 24-48 hours to help with your issue”. To no surprise, no email was sent to me. I then went and opened up another chat and was given the same bull$hit. I decided to not be so kind after that and threatened that I would not be referring them to anyone else, and that they will not be getting a 5 star rating from me. It was about 30 minutes later that I finally got an email regarding that a refund of $97 has been sent back to me. All in all, I did not have the best experience and almost thought I was just out the full $110 for a NOT great ride. They were about to get a one star rating from me but since I got my refund (after having to be not so nice), I decided to give them a 3 star considering my SO enjoyed himself on the scooter. Save yourself the hassle, don’t use divvy, or at least the divvy bikes!

Worst service I’ve ever seen. Somehow a billion dollar has managed to make the worst operating system ever created. If you are thinking of using this as a means of transportation and not just for fun might as well give up. All of the parking spots get filled by the e-bikes that can literally park anywhere but then when you have a manual bike you have no where to park it so you end up riding further away from your destination. I can’t even fathom how stupid the people at this company are for not being able to realize a massive flaw that I’m sure many people have pointed out

Save yourself the headache. The most incompetent customer service ever. And it’s not even the individual reps, but the people who drafted the policies without accounting for basic things. The bike I check out got stolen after I fell over a pothole and bystanders came by pretending to help just to steal the darn bike. I have provided them the police report at least on 5 occasions. Every time I check back, someone new is looking at the case and asking for it all over again and passing it to some “specialized” department who are clueless about anything that happened before the case got to them. Absolutely incompetent idiots. Otherwise, you can bank on either no bikes available when you need one or no stations available to dock them. It’s the epitome of mismanagement.

THEY SCAMMM, DONT USE BRUH. For the first time i took a divvy bike a bought a day pass for 3 hours to ride around with friends for a while for FUN for like 20, turns out i was charged 70$ because the “electric divvy bikes” didnt count for the day pass, like bro what, i called customer service and they didnt want to refund me my 70$ not even a one time curtesy or big warning, told me i was on my own on this one. On the app it even states the the day pass is applied while riding, rode for 1.5 hours and 70? Is crazy stupid

Divvy Fan for sure!. Divvy is the best ride around. It’s my favorite way to travel in my neighborhood and beyond. Mostly I ride the ebikes… 2430 rides so far covering 2785 miles during more than 1000 hours of fun. I carry the little blue Divvy key and that works fine for me. Now Divvy should extend the Divvy app to work on cellular smartwatches to let us pause rides and maybe do more. Often the Divvy app on the mobile phone remains at home because the full service watch is much more convenient outdoors. Yes, I’m a Divvy fan. Give me Divvy!

Update fail. So, divvy apparently is lyft now. And apparently the geniuses behind this world class company (*not*) from the bowels of Silicon Valley forgot about the simple issue of account integration... because how could anyone have had a divvy account and a lyft account with different email addresses and contact info?!? What a wild world we live in!? So, now it’s impossible to sign into this app... Please fix it, like yesterday. Not sure if you found these developers from Trump’s COVID response team or what, but the continued failure of Americans to rise to challenges (or a simple app upgrade) is incredibly disappointing.

More expensive than taking an uber. Crazy fees and constant price hikes. I used city bike in New York for years and have used Divvy bikes in Chicago for the past four. First of all, it’s ridiculous that you can’t use one membership in both cities, considering both companies are owned by Lyft. The bikes work decently, although they not electric ones are extremely slow. At least a few months, I was getting charged a crazy $25 fee for “incorrect parking” despite having parts exactly as they asked. I had to start taking photos and videos of how I parked. They did refund me when I sent photos but never admitted that the fee was incorrectly charged. Prices have been going up like crazy. It was $1 to park outside the station and it’s doubled since then. Never mind the 15 cents/minute e bike cost becoming 20 cents/minute or the membership fee going up significantly. Taking an e bike is often as or even more expensive than just taking an uber at this point…

Terrible app….read!. We were in Chicago. Wanted to rent 2 bikes. Used app for first bike but cannot use app for more than 1 bike. Chatted with help desk. Said to use kiosk. Did but wasted time on first bike doing all this. Different prices charged for app rental vs kiosk rental and those prices were not what was advertised on kiosk. Charged twice as much as we expected. Called customer service and the guy literally laughed when I expressed frustration about pricing misinformation and differences. Will delete app once I post review. Terrible all the way around.

Did you know that you can earn 25 USD from our site just by registering? Get $25 for free by joining Payoneer!

Way to expensive. You pay $20 for a day pass and still have to pay per minute to use do not use this company over prices

Imagine you at your best. All the time. Picture yourself at your sharpest and most productive. Your most alert and focused. Your most lucid, creative and confident. At work. At play. In every area of your life. Add Mind Lab Pro® v4.0 to your daily routine and uncap your true potential. Buy Now!

Work not well. It seemed like a bought a 24h pass, but they charged me by the minute. When I noticed I tried again to buy a 24h pass and it didn’t work. And the customer service didn’t even try to help me. Divvy bikes may be nice, this app is crap.

Don’t try it. Worst app, never have a good experience

Terrible Service!. They’ll take your money for little in return. Take the bud instead

Extremely Frustrating Experience. During a recent trip to Chicago we thought this would be a great way to explore the waterfront. Neither the app nor the kiosk bike codes would work so we were out the money and the bikes hadn’t left the docking station! After 15 mins on hold we were provided a refund for one of the rides. Won’t use this service again and wouldn’t recommend it at all

You get ripped off. This is the second time I’ve rented. Both times bought multiple passes and both times it short-changed me on bikes. Just called a number about it and got voice mail. It’s like going to a vending machine, putting in your money and not getting your chocolate bar.

No option to dispute charges for broken bikes. No option to dispute charges for broken bikes

Adsterra is the most preferred ad network for those looking for an alternative to AdSense. Adsterra is the ideal choice for new sites with low daily traffic. In order to advertise on the site in Adsterra, like other ad networks, a certain traffic limit, domain age, etc. is required. There are no strict rules. Sign up!

Wildly expensive. The Divvy system used to be great, but they’ve raised the costs multiple times and now the prices are exorbitant. I used to be a dedicated user, but I simply can’t afford to use these bikes anymore. It’s really unfortunate that this is what’s become of what was initially a really exciting and important opportunity for the city.

Not resolving simple app bugs. When I click on the public transport button, after 2 seconds it automatically takes me back to the bike and scooter section. This is a very small bug that they haven’t fixed for quite some time

shady business practices. Unfortunately lyft/divvy has resorted to having to use unsavory business practices. I purchased the day pass under the assumption that e-bikes would be included, or at least that it would be a better deal than just paying as I go. Come to find out, to get your moneys worth for the day pass with e bikes you will have to bike for 19 hours CONTINUOUSLY (I did the math and regret not hyper analyzing my decision before my purchase)! Don’t know why ebikes are even mentioned in the pop up for the day pass considering that it is functionally useless and equivalent to throwing $18 usd into a fire, or a shredder, or into a blender to make a money smoothie. tldr: DO NOT buy the day pass if you are planning on TOUCHING the e bikes.

Be careful - Divvy tries to accuse you of theft. We rented 3 bikes using the kiosk because the app no longer works, apparently. After a 2.5 hour ride, we returned all 3 bikes at the same location at the same time. All 3 bikes locked back into their Divvy rack. Then I get an email saying 1 of the 3 bikes was not returned. Absolutely inaccurate, as we confirmed all 3 bikes were locked back in. I called customer service and was basically told I was wrong, and that I would have to pay for the “missing” bike.

Terrible. This app never worlds for me. It will say error when I try to unlock a bike, when I try to find bikes, and when I enter my card information. I’m a member and have only been able to ride ONCE, but have been charged multiple times. The codes never work to unlock my bike either. Could be a great idea if they didn’t mess it up

Crashed. When it works it’s great. Very easy to dock and get a new bike. But about an hr into the day pass the app stopped working and said error every time we tried to get a new bike. There’s no way to use the kiosk if you bought it on the app either.

Not a good system. I grabbed a bike while my own is in the shop for a repair. I took it out of the zombie to run my errand.I locked it up so it wouldn’t get stolen. I went to unlock it in order to bring it back to where I got it from. Apparently locking it (so it doesn’t get stolen) ends the trip and doing so outside the zone renders it unusable. It a stupid, stupid, stupid system.

Unsafe and inconvenient. Divvy uses much more aggressive geofencing than competitors. Due to this my scooter cut off in the middle of a crowded Chicago street, and forced me to kick ride it out of traffic to a safe space. In the process I cut open my ankle on the scooter which is not designed for manual use, and had to walk home with a bleeding leg. If you value safety, or need to get from point A to point B, do not use Divvy.

What directions doing?. The directions part of this app has become unintuitive and clumsy. I type in my destination, and then when I click the only option available, I get directions to exactly where I am. Lyft is doubling the annual membership rate and making the app more confusing and overly complicated?

Buyer beware.. The information on the app is deliberately vague to trick you into spending more on the bikes than you intend to. The information in the app is also inconsistent with the signs on the street. Then when you call customer support to resolve the issue they are impossible to get anything anywhere with. It took me over an hour. As a whole they are not customer service oriented at all, which is unusual in this day and age. I expect more.

Great App!. Very easy, convenient, and it’s awesome to not need a physical fob to rent a bike! Only beef is the couple times the app has gone down, preventing me from being able to get home from work. Otherwise, great application.

Never Again. What a scam! They have no care whatsoever for the customers! Support was awful to reach and then they would just try to scam you more. This is the most insecure transportation company. I would avoid any association with this company if I were you as they will just be rude, unavailable, and charge you an outrageous amount.

Horrible App Functionality Recently. Divvy as a service is great. The app however is a joke. It is nearly impossible to rely on the availability they display as often you will arrive at a station and none of the bikes/scooters showing as available actually can be used. It’s pretty pathetic that at this point they can’t accurately show you what is available.

What’s the fuss. I like the app. Why such low reviews. Recent updates made it even better. I like the docking notification. I like the responsiveness. Things can be better but Divvy is a great service for a city like Chicago.

Horrible. The lock on the scooter didn’t unlock and I still had to pay for it, it even ended my ride after a minute and thought it was fair to still charge, even if I was able to get my scooter being charged for a minute is ridiculous

Integration with Lyft ruined Divvy. In our family 2 out of 3 people don’t have the app working. It has so many issues: login, then interface, then one phone doesn’t have a camera, so you can’t use that phone and got to use 2 accounts on one phone.

Good start. Not a bad refresh from all the other apps that used to work with divvy. Since this is first party I’d love to see more data from past rides! Love the integration with with HealthKit that’s a cool idea.

Great- but please sync with google maps. Could you have google maps link to google maps app similar to Lyft and Uber?

Very confusing. Some drop off racks don’t work.. It said you could add 2 riders on the same account. But after you select one bike, there was no option to add a second bike. We had to open a second account. Pricing was misleading. It said $18 for all day but never showed an hourly rate. 2 hours and 25 minutes cost me $29. It also took 20 extra minutes to find a drop off rack that worked.

Never buy a day pass. When you scan to unlock an e-bike, the app will prompt you to “save money” by buying a day pass for ~$17. But the day pass doesn’t work for e-bikes. Instead of making the ride free like it does for classic bikes, it just knocks a buck or two off your ride and otherwise charges you like normal. This isn’t clear when the app prompts you, so instead of saving money you just end up paying double.

Annual Membership only?!!. As one simply visiting for the weekend, looking for an alternative to long walls or ride shares, I was excited to see a bike share program. However, having annual membership as the only form of membership through the app is a complete blocker for me. As one who has worked in app development, I’m frankly shocked a “pay-as-you-go” system is not made available. What a waste of an application.

Huge disappointment. Had high expectations for this app and product. App indicates bikes are there but many times they are out of commission. The docks are always full and then you are charged a fee to park it elsewhere. Or a good program and poorly administered. Huge number of technical and maintenance issues.

Someone else jumped on by bike while i was helping my 5 year daughter with hers. I called Divvy right away. 1. They applied a HIDE RIDE, during the call. As a result i could not see where the bike is on the gps. I could bot go to the police either. 2. Later the night, the stolen bike stopped, and Divvy charged me $54 for the ride i never had! 3. They employ poor customer service and they WILL RIP YOU OFF sooner or later. 4. They had the option to lock the bike right away, instead they allowed the thief to bike with it for the full day, just to charge ME for the ride. Appalling, BAD BAD experience! They are a shame to Chicago!

Need an Apple Watch app!. This app looks like an improvement over the transit app, but I was really hoping for an Apple Watch version. I don’t bring my phone when I’m out on the beach or running on the path (which hopefully we can do again one day).

Not User Friendly. I’ve never wrote a review in my entire life for any industry or anything so when I say I’m mad I mean it. This app doesn’t function at all, it deposited my money of course but wouldn’t allow me to unlock the bike. And what’s with this “one way” stuff..... MAYBE I want to ride a bike somewhere and come back home without having to dock my bike and re-rent another one. Just awful. If I could give negative stars I would.

Will be charged extra for e-bike. There are two types of e-bikes that you will get charged extra for. One type is clearly marked, the other one is not. The majority of the bikes at each rack are e-bikes but only some of them are marked as such. Purchased the “day pass” (day = 3hrs) for $16 and got charged an additional $25 for the e-bike after only 1 hr of riding around.

Awful. I moved to Chicago last year and signed up for an annual membership in the fall. I was very happy with the service. Winters are too brutal but come spring I happily used the service again. From what I can tell, Lyft updated the app and my account was deleted. I have reached out 4x over two weeks with no response. I only used half my annual subscription and do not want to risk it again. Buy a bike.

Garbage service Garbage app. DO NOT USE DIVVY. I have used several bike sharing services as well as their apps. Divvy is the absolute worst. The app is not clear, they overcharge and often DOUBLE CHARGE you for rides. Divvy is the worst. Terrible customer service. Divvy bikes are in bad shape and their locks do not work and then they will charge you exorbitant fees and refuse to refund you. Bad service all around. There is a reason their average rating is 2.5 stars. That’s being generous. Cannot wait until they are replaced.

Absolute hot garbage. I’ve tried to get a scooter now 7 times, and something fails every time preventing me from doing so. The latest is the safety quiz popping up over and over and over and the the scooter not unlocking. Divvy was fine before Lyft took it over. Chicagoans deserve better than this crap. Disgraceful.

*When* it works, it’s okay.. Couldn’t get the app to process for me to unlock a bike, had to have a friend buy 2 passes so I could ride too. Still got charged for the failed transaction. Emailed customer service and they replied right away, but the entire process was annoying and the bikes aren’t that great.

Absolute Garbage. Something as simple as renting, a bike, or a scooter, should not be this difficult. I wasn’t even able to get the scooter out of the docking station and ended up walking after arguing with customer service and being blamed for the issue. Lyft is a joke and so is Divvy. Take an Uber or walk.

So close to being perfect.. App is cool and helps find stations/bikes efficiently. I love how the app records a workout on Apple products, but it doesn’t keep track of the calories. It logs as a workout, but all the calories are lost. Please fix this and the app will be perfect.

Love the divvy app!. It’s always up to date in terms of how many bikes and docking stations are available. Very convenient and easy to unlock a bike.

More stats, interactivity. More stats, even as an option, would be appreciated. I'd love the option to report issues with a bike: unresponsive braking, gears won't shift, seat issue, etc. Overall a cool and useful app. I like being able to see the number of available bikes near me.

Easy. Simple. Decent bikes though they’re heavy. Wish they did have lockdown. Then (like the redbones in Cincinnati) so that you could make pit stops

Great in theory. Chicago is the absolute worst place to ride a bike. It’s illegal to ride on the sidewalk, yet there are no bike lanes and everyone is yelling at you or getting in the way. It’s totally dangerous and your app shouldn’t be encouraging people to bike around in such a stressful environment. Not to mention the bikes are huge, heavy, and hard to control. If you’re going to use Divvy ONLY GO on a LEGITIMATE TRAIL near the lake or through one of the parks.

Navigation tool?. I am disappointed with the app because it does not allow for you to “map” out a ride. Often I will like to ride to an area, but I cannot find a simple map tool to allow me to see where the closest dock station is OR clear bike-only lanes.

Easy to use. Easy to use. I appreciate the option to save docks to a favorites list so you can see quickly which have bikes.

App doesn’t work. I bought an annual pass and am waiting for my keycard to arrive in the mail. Supposedly I am able to activate bikes with this app while I wait for the card, but I kept getting error messages. The app also mistakenly believed that bikes were available at the dock closest to my office. The terminal did not recognize the credit card tied to my account. Divvy is unusable until I get my keycard in the mail.

Unreliable. There have been numerous times I’ve been standing at a full divvy station only to revive an error message telling me that no bikes are available. I understand when there are no bikes left at certain stands however not being able to check out a bike due to a simply technical glitch is extremely frustrating.

Terrible. Super expensive.. The service is unreliable. They also don’t care about customers at all. I got an annual subscription to get free ebikes in designated areas. Suddenly they charged my subscription and now I pay for every ebike ride (but they haven’t reimbursed my annual subscription fee!). Buy a bike. You probably don’t want to ride bikes with flat tires and no brakes anyway.

No customer service. So I had problems taking off the bike from the dock after I payed for it, and the app didn’t recognized that I actually wasn’t able to ride the bike. I wrote them for my problem and had NO response whatsoever. Totally felt robbed. Never gonna use it again ever, dont download it, there are other similar services that are way better.

Stupid that you can’t pay monthly. They tell you membership is 11$ a month, then make you pay for the entire year all at once which ends up being about $140. Ridiculous and skeevy tbh.

Love the Idea. I love Divvy-ing all over...when it works. Lately, the kiosks are down more than they are up, bikes don’t always release, and stations are full with no place to park. Perhaps Chi-town could take a page from Beantown where the kiosks seem to always work, the baskets are great and bikes are in great condition.

Will Charge You for Their Broken Tools. Their docks are often broken/you cannot dock properly and they will only notify you after 12 hours, probably because they want to charge you more. Just use anything but this monopolistic company.

Works awesome. Can whoever made this app also do the Ventra app?? Everything works great. Divvy is an awesome service. Sometimes location counts are messed up and dont account broken bikes and broken rack slots.

6.30 the app is broken. So the past 2 days the maps portion of the app does not update. It doesnt show where bikes are or what bikes are in the station. It has been frozen. My app is up to date and so is my ios. You can still rent divvys just there is no way to tell if a bike on the sidewalk is there or not. It also looks this same in the Lyft app. I am in Chicago.

Was charged over $300 because of a “bug” in their system. Spent 45 minutes on hold with support before I gave up. Email support message was ignored for ovwr 48 hours. Now being told to expect a refund in 5-7 business days. Do not use if you cannot handle large unexpected charges on your account.

Worst service I’ve ever been subscribed to. I’ve never written a review for anything in my life, this service is the only thing bad enough to motivate me to do it. Divvy is fundamentally broken as a reliable form of transportation. Half the bikes don’t work, half the stations don’t let you unlock the bikes, the regular bikes are the worst I’ve ever ridden, bikes are never available at peak hours, it’s all-around terrible. Don’t give them money, they don’t deserve it.

Simply the worst transit app available. I’d recommend looking elsewhere if you’d like a reliable app or mode of transport. The pay stations, bikes, and scooters don’t work. Don’t waste your time. Banging your head against the wall would be easier (and less painful) than using this app